Duties include but are not limited to:
Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
Check answerphone message daily, dealing and forwarding details as appropriate
Handle internal and external enquires (including employers and learners, via email, telephone and face to face) providing effective and efficient customer service
Answer the office intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
Greet visitors to the organisation ensure they sign the Visitor Attendance Record and direct appropriately
Process, record and deliver incoming and outgoing post daily
Send and receive electronic information
Provide general administrative support to the team, including filing, photocopying and scanning, meeting organisation and minute taking
Input learner and employer data accurately into the Management Information System
Update learner and employer data accurately
Undertake learner attendance recording and following up with parents/carers/employers
Training:Business Administrator Apprenticeship Standard Level 3, including Functional Skills if required.
You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.
You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.
You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.Training Outcome:With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to the following:
Level 3 Team Leader Supervisor
Level 3 Data Technician
Level 3 Content Creator
Employer Description:Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.Working Hours :Monday to Friday, between 8:30am and 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. Handling all relevant administration
Training:
You will acheive a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
VRQ in Parts
Level 1 EV Awareness
The apprentice will do their training in-house with the skills coach
This will take place once every 28 days
There is no college involved so no block release is required
Training Outcome:
The potential to work further up in the service department
This could involve becoming an area service manager
Employer Description:FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.Working Hours :Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.Skills: None of the above....Read more...
Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits. Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
General PractitionerOpportunity for a General Practitioner to work within a Urgent Care Centre or GP Practice , Based in East YorkshireThe role is based within the Urgent Care Centre or GP Practice with the role predominantly using your clinical expertise and professional knowledge to assess and manage patients in face to face settings, working as part of a multi-disciplinary team to deliver a high quality and patient centered service when normal primary care is closed. As part of this role you will aim to provide timely high quality clinical care and assessments during base visits and support telephone triage in between patients requiring face to face care. You will also deliver personalised, evidence informed medical care to all patients in contact with OoHs and provide advice, treatment and onward referral as appropriate. You will adhere to local prescribing guidelines and keep good quality up to date medical records including ensuring appropriate documentation and coding is used to provide consistent audit and monitoring of the service. As part of the service you will provide clinical advice and support to non-medical team members as requested and work in close partnership and liaison with primary care, acute and specialist services, Urgent Community Response (UCR), Hospital at Home, Single Point of Access (SPA), Community Services, social services, mental health services and voluntary services both clinically and in relation to service development.The Benefits of working with Service Care Solutions:
DBS disclosures provided via fast track online services free of charge
£250 training allowance
Excellent pay rates
Specialist mental health consultants offering single point of contact
Frequent notifications of upcoming opportunities via text and email
Ltd and PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.
If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk....Read more...
Typical duties will include,
Working in partnership with colleagues and clients to ensure that all efficincies and returns are maximised
Work with colleagues and clients to ensure we have a clear understanding of any future requirements along with our ability to fulfill these neeeds
Answer incoming telephone enquiries in a polite and professional manner
Respond to client emails in a polite and timely manner
Provide administrative support to account holders in an efficient manner
Update records and filing
Ensure all documents are fully completed and meet the business' compliance standards
Training:Monday to Friday 8am to 4.30pm Training Outcome:Upon successful completion of the level 3 business administration apprenticeship there may be the oppotunity to progress to a more senior role witin the company where available.Employer Description:With over 25 years of experience we a local haulage expert. Our team take pride in providing excellent customer service.Working Hours :Monday to Friday 8am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Patience....Read more...
Job Title: Outlet ManagerSalary: Up to 15,000Outlet ManagerMy client is a fast-growing business that operates a well-known fast-food brand. We are looking to speak with Outlet Managers from a fast-paced, or delivery background. They are improving customer attraction and retention through investment in enhancing the consumer experience, their food offering, restaurants, talent, and franchisees as my client prepares for growth and build a brand for the next generation.Perks and benefits for Outlet Manager:
Live-out allowanceTelephone allowanceTransportYearly ticket allowanceNon-contractual bonus
Skills and Experience of an Outlet Manager:
Experience working in a high volume or QSR environmentFinancially astute, and be able to drive salesExperience leading a large teamExcellent service standardsPassion for food and drink
If you are keen to discuss the details further, please apply today or send your cv to YaaseenSolomon@corecruitment.com....Read more...
Guest Service Ambassador – Jersey! Part – time! Part-time Guest Service Ambassador Location: St Hellier, JerseyCOREcruitment is working with a company who are looking for part time Guest Service Ambassadors to join their team in Jersey! This is a great opportunity to join a great team! You will be responsible for the operation, Client Floor and Hospitality areas (where applicable) across the office. Ensuring you provide a safe and comfortable environment for all visitors.Key Responsibilities: ⦁ Warmly greet all guests/ visitors with a smile, following agreed standards. ⦁ Maintain the necessary awareness of building facilities to advise and direct guests appropriately. ⦁ Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner. ⦁ Set-up meeting rooms to the required standard (including the set-up of food and beverages where applicable) and ensure that they are checked prior to any meeting taking place. ⦁ Communicate with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication. ⦁ Communicate effectively with the relevant areas in the business on new bookings, changes to existing bookings and on any cancellations. ⦁ Provide assistance according to business needs e.g., lunch cover, annual leave cover and event cover. ⦁ Support the training of new team members and complete buddy checklists accordingly. ⦁ Abide by all Security policies and procedures, including access restrictions, the receipt of goods and Fire and Life Safety information. ⦁ Managing and submitting timesheetsIf this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.....Read more...
***NEW ROLE*** | Shared Ownership Conveyancer | Altrincham
A well-Established Law firm with offices across the North West are recruiting for a Shared Ownership Conveyancer to join their highly successful property team.
Based out of their offices near Manchester but with ability to work from home and flexibly The main role of the Shared Ownership Conveyancer is to manage a portfolio of shared ownership purchase & resale transactions, taking full responsibility for all elements of the conveyancing transaction. You will also supervise a small team of Legal Assistants.
You will manage a case load of shared ownership purchase and resale transactions from inception to completion, dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, in order to provide advice and assistance.
To be successful in this role you must have Experience running your own case load, Strong administrative skills gained in an office environment, Excellent attention to detail, Conversant in Microsoft office, highly organised, experience of managing a small team, confident in building and maintaining business relationships through excellent communication.
Salary circa £40k, with fantastic staff benefits including Hybrid working, 25 days holiday, flexible holiday scheme, death in service, contributory pension, employee assistant program & counseling service, study funding and salary sacrifice schemes on-site parking and much more !
If you are interested in the above and wish to discuss further, please contact Tracy Carlisle on 0161 9147 357 or t.carlisle@clayton-legal.co.uk
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
***NEW ROLE*** | New Build Conveyancer | Altrincham
A well-Established Law firm with offices across the North West are recruiting for a New Build Conveyancer to join their highly successful property team.
Based out of their offices near Manchester but with ability to work from home and flexibly The main role of the New Build Conveyancer is to manage a portfolio of new build transactions, taking full responsibility for all elements of the conveyancing transaction. You will also supervise a small team of Legal Assistants.
You will manage a case load of new build transactions from inception to completion, dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, in order to provide advice and assistance.
To be successful in this role you must have Experience running your own New Build case load, Strong administrative skills gained in an office environment, Excellent attention to detail, Conversant in Microsoft office, highly organised, experience of managing a small team, confident in building and maintaining business relationships through excellent communication.
Salary circa £30k, with fantastic staff benefits including Hybrid working, 25 days holiday, flexible holiday scheme, death in service, contributory pension, employee assistant program & counseling service, study funding and salary sacrifice schemes on-site parking and much more !
If you are interested in the above and wish to discuss further, please contact Tracy Carlisle on 0161 9147 357 or t.carlisle@clayton-legal.co.uk
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
Arranging home visits or telephone calls to understand the care needs of prospective clients
Communicating with clients and care staff, including helping plan rotas
Monitoring the care and support delivered by members of the Care Team
Regularly reviewing and updating care plans to reflect the changing needs of clients
Regular interactions with clients over the phone to see how the service is that Silverberry Care is providing.
Answering queries via email & phone calls
Data entry &; office administrative duties
To complete all associated administration in an accurate and timely manner
To provide outstanding customer care always, both internally and externally
General enquiries
Resolving issues
Complaint management and resolution
Training:You will develop the Knowledge, Skills and Behaviours to meet the standards of achievement for the Customer Service.
Practitioner apprenticeship. You will gather evidence for your portfolio, supported by your mentor and coach, tutors, and employer. At the end of your on programme training and coaching - you will be assessed by an independent End Point Assessor (EPA). You will also attend online Masterclasses every other week.
Qualification achieved: Level 2 Customer Service Practitioner.Training Outcome:
We ideally want the successful Apprentice to move into a permanent role within our organisation.
Field Care Superviser or Care Co-ordinatorEmployer Description:Silverberry Care is a small Care agency which provides Care to Adults and children in their homes and the wider community. From Personal Care to companionship.
Based in Warwickshire & CoventryWorking Hours :Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break).Skills: Communication skills,IT skills,Attention to detail....Read more...
Crisis Recovery Worker
We are looking for a passionate and dedicated Crisis Recovery Worker to join our team providing mental health support to adults in need. If you are committed to helping others and have a genuine interest in supporting individuals through difficult times, this may be the role for you.
Service Details:
Hours: Thursday to Monday, 6pm - 11pm (5-hour shifts Part Time)
Location: South Yorkshire
Support Available: Face-to-face, telephone, email, and video support.
Pay: £17.00ph (Ltd)
Key Responsibilities:
Offer emotional, social, and practical support to individuals experiencing mental health distress.
Provide one-to-one emotional support in person, via phone, email, or video consultation.
Help individuals create staying well and crisis plans and guide them to other appropriate services.
Work within a supportive, non-clinical, and welcoming environment.
Be part of a team that works closely with front-line healthcare professionals to ensure safe and timely support is available.
Who We Support:
Anyone aged 18 and over experiencing emotional distress.
People who may be in crisis or at risk of crisis.
Individuals who need access to emotional support, guidance, and crisis planning.
Ideal Candidate:
A compassionate individual with a strong understanding of mental health issues.
Experience in providing support in a non-judgmental, empathetic manner.
Ability to work as part of a team and communicate effectively with service users and other healthcare professionals.
Health and Social Care Level 4 or Equivalent Qualification
Interested? Call Carly at Service Care Solutions....Read more...
Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
No weekly release day in to college
One workshop per month in college
Assessor will visit workplace every 4-6 weeks
All assignments will be set and uploaded to our CRM system (Aptem)
Training Outcome:
Potential permenent position within the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
To assist with the clerical/administrative duties using where appropriate, computer-based systems to support the business needs of the service area
Inputting data to basic spreadsheet and recording systems.
To participate in the opening, sorting and distribution of post
Customer Service which includes answering telephone calls
To ensure that any necessary clerical and administrative processes, which support the team activities, are carried out effectively in order to help the team meet its objectives
Payroll procedures and regulations and day to day payroll production
Processing timetables and deadlines
Payroll adjustments (e.g. deductions)
Checking of payroll output to ensure the accuracy of pay
Payroll timetables and importance of deadlines
How to obtain data to respond to requests for information
HMRC and other relevant pay related procedures
Calculations relating to changes in pay and taking appropriate actions on overpayments and adjustments
Training:You may need to attend college 1 day a week to complete functional skills.
Can attend any training course which is relevant to the job role or qualification.Training Outcome:There may be a permanent role upon completion or the opportunity to complete a higher level apprenticeship.Employer Description:Gloucestershire County Council is a county council which administers the most strategic local government services in the non-metropolitan county of Gloucestershire, in the South West of England.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,Organisation skills,Team working....Read more...
Office Receptionist duties:
Reception:
Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner and providing hospitality for visitors
To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges
To look after the school office and reception area ensuring that they are welcoming and tidy
General administration:
To undertake general office duties e.g. telephone calls, emails, ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly; dealing with incoming and outgoing post, maintaining the school diary, recording minutes of meetings, co-ordinating school dinner orders, liaising with the kitchen/parents, co-ordination of school visits, etc.
Compliance, Data Management and Statutory Returns:
To assist with the maintenance and update of the school Management Information System (Scholarpack) and other online data storage, including producing reports when required
Ensure statutory returns are completed in a timely and accurate manner
Admissions, Attendance and Safeguarding:
To record pupil absences daily from parents
Administrate user access on SchoolPing, Safeguard, GDPR and National College
To assist with school admissions administration, under the direction of the Bursar
To provide admin support to the Headteacher, governors and other teachers, as required
Marketing, publicity and communications:
To update and maintain the school website, prepare newsletter and other publicity
Support the school’s use of Office 365, Teams etc; ensuring there are efficient internal communications
Health and Safety:
To act as Appointed Person for first-aid
To be a fire warden/marshal
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Regular workshops and visits to the workplace from an allocated College assessor
Training Outcome:
Ashcombe is part of the Kaleidoscope Multi Academy Trust which offers the potential to work across any of the other six schools should the need arise
Employer Description:Ashcombe School office is an exciting and dynamic place to work.
Our staff, families and children are extremely proud of their school We believe it’s a privilege to be part of this community. We have recently had a brand new £6 million extension built adding to our school making it a modern and spacious place to work.Working Hours :Monday - Friday, 9.30am - 4.30pm.
1 hour lunch break, coffee breaks to fit in with colleagues. Term Time OnlySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Duties will include, but are not limited to:
Undertaking general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post and parcels, etc. Direct contact with internal departments and external companies i.e. at reception/ by telephone and email.
Developing and maintaining administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly. Record and securely store information relating to confidential matters and enquiries.
Working on various software applications including the trusts medical device database, the trust ordering system, Health & safety software and staff training systems.
Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.
Administrative tasks:
Maintaining files, organising meetings, preparing documents, support with archiving.
Communication: Interacting with members of staff and public ifrequired to represent the business.
Project management: Using project management tools to plan,monitor and report.
Using IT packages and systems to write emails, and maintain record keeping.
Relationship building - Building and maintaining positive relationships with the team across the business.
Training:Delivery Method
Within the first 15 months additional training is delivered atLoughborough College, one morning a week for 12 weeks, dates are subject to enrolment date.
Online portfolio to update with learning and development completed onsite.
Diarised visits from dedicated Trainer/Assessor.
Training Outcome:The role can progress into a permanent full time role.Employer Description:ASD support is a specialist care company based in Leicester City & Leicestershire, newly founded in 2020 by a team of people who have been managing specialist residential care facilities since the late 90's.
At ASD support we provide care for adults who have an autism spectrum disorder and/or have complex needs we cater for people from the ages of 16 to 64.
With our vision and specialist knowledge, we place a high value on independence, friendships, healthy lifestyles, physical and mental health needs.
Our mission is to enrich people's life experience by providing opportunities for active, engaged and purposeful living. We ensure that our properties are homely, community based, safe and well maintained to a high standardWorking Hours :Monday - Friday: hours to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answering high volume of telephone calls.
Dealing with a variety of nationalities.
You need to be extra helpful.
Transfer calls appropriately or take messages and pass these on.
Register people who are looking for work –online or face to face.
Complete and attach all relevant forms, ID, checks to a candidates online file.
Greet customers who come into the office and assist them with their queries.
General Administration where required.
Assisting the Consultants in making telephone calls and completing their admin.
Attending events such as Job Fairs with more senior members of staff to speak to job seekers / employers.
Creating media and social media posts, sending out mailshots to targeted people.
Provide office support to the Sales staff and Manager.
Reporting and data management.Potential for permanent employment for the right candidate.
Opportunity to progress to higher level apprenticeships.
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.
Training:
On the job training with the employer whilst working towards the Apprenticeship Standard.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Training Outcome:
Potential for permanent employment for the right candidate.
Opportunity to progress to higher level apprenticeships.
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.
Employer Description:MC Personnel is a locally based company established in 1998. We have 3 busy offices across Kent specialising in the overall requirements of the Industrial, Engineering, Catering, Office & Driving business sectors throughout Kent, SE London and Essex. As an independent company we are free to provide our clients with a bespoke service. Our qualified, dedicated consultants work very closely with both our clients and candidates, as we believe that working together results in success through greater understanding.Working Hours :Monday - Friday, 9.00am - 5.30pm (45 minute lunch break and 15 min tea break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Professional Approach,Conscientious,Good Time Management....Read more...
Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.Location: Nottingham Working: Hybrid Salary: £18-£22 (umbrella/ltd)Job Description:
To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
Effectively communicate with outside bodies such as legal service organisations etc.
To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user’s financial details and the payments to service providers.
To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
To maintain computer and manual filing systems.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If you have any questions or queries, please don't not hesitate to ask.....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you’ll play a vital part in our client’s Housing and Customer Services Directorate, where you’ll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
An amazing new job opportunity has arisen for a dedicated Supported Living Service Manager to work in a supported living service located in the Bedford, Bedfordshire area. You will be working for one of UK's leading health care providers
This is a supported living service specialising in the provision of services relating to caring for adults below 65 years of age, learning disabilities, mental health conditions, personal care and physical disabilities
**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**
As the Service Manager your key responsibilities include:
Ensuring the highest standards of support
Managing budgets
Developing your team
ensure the individuals you support have the opportunity to develop a varied
You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life
The following skills and experience would be preferred and beneficial for the role:
A strong, supportive leader and effective manager
Successfully managed a team in a challenging Learning Disability Service
Had professional senior level contact with CQC
Developed positive relationships with commissioning teams
The successful Service Manager will receive an excellent annual salary of £39,500 per annum. This exciting position is a permanent full time role working through Day Shifts only. In return for your hard work and commitment you will receive the following generous benefits:
Yearly bonus
Fantastic support and development opportunities
Paid annual leave 25 days per year plus Bank Holidays
Employee benefits platform providing discounts at over 150 retailers
Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal
Reference ID: 6462
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Act as the first point of contact, assess and resolve queries received by telephone or email from existing and potential students to promote the benefits of studying with the IRM, build student satisfaction and enhance the reputation of the institute.
Enrol new students on the CRM ensuring that they are given the access to the virtual learning environment promptly and follow up as appropriate to ensure clarity of expectations and an outstanding student experience.
Maintain high standards of accuracy across enrolment record data and across multiple systems ensuring data processing meets agreed deadlines to deliver student and other stakeholder expectations.
Carry out tasks relating to data cleansing as and when needed to ensure records and information kept on the CRM database is accurate and up to date.
Ensure that students who have enrolled for a qualification are invoiced and that invoices are paid promptly, chasing debtors whenever necessary to balance the need to protect the Institute’s income with the need to maintain relationships.
Support the wider team in planning, organising and publicise webinars and events to promote the Institute’s qualifications, proactively contacting prospective students to drive interest and achieve enrolment targets.
Support the wider team in the preparation for and during induction weeks for new students.
Schedule, assist the delivery and publicise webinars for students in collaboration with module coaches.
Supporting the wider team in maintaining the virtual learning environment up to date, analysing feedback provided by students, finding gaps, resolving issues, and facilitating improvements.
Contribute to the production of timely analysis and accurate reports on students’ performance by providing progress reports on specific actions.
Participate in training to maintain and update knowledge as required for the post To have a comprehensive understanding of the IRM and IOR membership grades, as well as the benefits they provide to members, to:
Act as the first point of contact, assess and resolve queries received by telephone or email from existing and potential members to promote the benefits of being part of the IRM and IOR, build member satisfaction and enhance the reputation of the institute.
Enrol new members on the CRM ensuring that they can access the appropriate benefits and communities.
Ensure that members who have subscribed are invoiced and that invoices are paid promptly, chasing debtors whenever necessary to balance the need to protect the Institute’s income with the need to maintain relationships.
Supporting the wider team in analysing feedback provided by members, finding gaps, resolving issues, and facilitating improvements.
Contribute to the production of timely analysis and accurate reports on members’ data providing progress reports on specific actions.
Training:Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 3 Customer Service Specialist Apprenticeship Standard
Level 2 Functional Skills in English and maths
Institute of Apprenticeship Certificate
End point assessment
Work-based Project (written report) supported by an interview
Practical Observation with Q&As
Professional Discussion (supported by portfolio of evidence)
Training Outcome:Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Customer Service Specialist.Employer Description:Professional institute. Members organisation and education management.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Answer telephone calls in a professional, confident, and timely manner
Learn to log, categorise, and track incoming IT tickets
Assist users with basic technical inquiries via phone, email, web portal, and in person
Shadow experienced team members to develop troubleshooting skills
Contribute to maintaining the service desk knowledge base
Participate in regular training sessions and self-study activities
Support basic IT system administration tasks
Training:Information Communications Technician Level 3.
Training Outcome:After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.Employer Description:Avara Foods is one of the UK’s largest food businesses, supplying chicken and turkey to the nation’s most popular supermarkets and restaurants. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.Working Hours :Monday to Friday 8am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Working in a newly refurbished Bistro duties will include:
Taking bookings from customers both face to face and over the telephone
Meeting and greeting customers as they arrive
Providing a high-level experience, inc seating, presenting the menu, taking orders, asking about food allergens and intolerances
Clearing away empty plates/dishes
Taking drink orders
Understanding and promoting the daily menu and 'specials'
Taking payments
Supporting team members during busy periods
Communicating with the wide team inc bar staff, kitchen and management team
Training:
Level 2 Hospitality Team Member
Functional Skills
Work based learning
Training Outcome:Progression onto full time employment.Employer Description:A Taste of Elegance
Dine in Style at Grand Royal Bistro Bar
Grand Royal Bistro Bar is a new upscale restaurant aiming to provide a luxurious dining experience to its customers. Our restaurant is designed to cater to those looking for a combination of great food, an elegant atmosphere, and top-notch service.Working Hours :Wednesday - Sunday 12:00 - 23:00 (30 min lunch) 30 hours per week on a rota basis, 2 days off per weekSkills: Communication skills,Attention to detail,Team working....Read more...
HR Advisor - Schools 22.5 hours a week - Permanent Exciting opportunity for a HR Advisor (Schools) to provide a comprehensive, professional, high quality advice and support service on the full range of HR disciplines to schools and academies. The role is based in Hereford and will require travel throughout Herefordshire to attend on site school meetings on a regular basis and sometimes at short notice. As travel is essential, you will be required to provide your own transport for business use. The role:
Supporting clients with complex employee relation casework, by email/telephone/teams and onsite, acting as an investigating officer on variety of employment matters, report writing and attending formal meetings. You will be involved in the development of school based HR policies and procedures working closely with Trade Union representatives and also design/deliver training sessions to clients on a variety of HR topics
Required:
Preferably fully CIPD qualified, or able to demonstrate equivalent experience.Strong knowledge of employment law, excellent time management and interpersonal skills, be able to work mainly autonomously under the guidance of your line manager and have the ability to make on the spot professional decisions in challenging environments.
Benefits:
26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service.Aviva salary sacrifice pension scheme.Flexible benefits scheme, which provides a range of benefits and discounts across retailers.The option to buy or sell annual leave.Cycle to work scheme.Healthcare plans.
For more information, please call Rhys Jones in the Safehands Cheltenham office. INDPERM....Read more...
Are you an experienced Office Administrator? Would you like a job working in a fast-paced environment for a global, market leading organisation that offers a competitive salary, great benefits, training and career development? Priding themselves on providing a world class service within the compliance and testing industry, our client is looking to recruit an Office Administrative Assistant to support the HR & Finance team with a variety of projects.As Administrative Assistant your duties will include:
Answering the telephone and dealing with correspondence Organising Health & Safety drillsKeeping maintenance records up to dateManagement of office suppliesFacilitating and conducting trainingActing as a liaison across different teamsMaintain and update the records systemPayroll Administrative dutiesAssist with employee relationsOther duties as required
We would love to see your CV if you have the following skills and experience:
Previous demonstrable experience in an office environment (Minimum 2 years)HR/Payroll administration experience desirableExtensive knowledge of Microsoft Word, Excel, Outlook, HR softwareThe ability to present information, communicate with and respond to questions from employees and managers, write reports and business correspondenceThe ability to handle and prioritise multiple tasks and work to deadlinesExcellent customer service and interpersonal skillsHappy to work independently and with minimal supervision
In return for your experience - you will be rewarded with a permanent, full time opportunity with a competitive salary from £25,000 per annum, plus a range of benefits, 25 days holiday per year plus bank holidays. If this sounds like just the challenge you have been looking for please apply today!....Read more...
Generating candidates through social media such as LinkedIn and through targeted marketing campaigns
Researching the market to gain an understanding of how to source candidates
Identifying and approaching candidates who will potentially fit the client’s requirements
Writing and posting job advertisements based on client requirements
Liaising with candidates by telephone and email for availability recording and to chase documents and references
Adding candidates to internal system and updating with relevant information
Sending booking confirmations to candidates and assist with bookings where required
General office admin adhoc duties
To ensure all working candidates are fully referenced, specific to contractual requirements for each framework/client
Training:Level 3 Recruitment Apprenticeship Standard:
Functional Skills in maths and English, if required
In-house training will be given to support specifics of the role
Training Outcome:
Hanson Grey will give all apprentices the opportunity to develop, grow and progress within the business
Employer Description:MC Personnel offer businesses the unique opportunity of working with a team committed to providing :-
A professional personal service aimed at exceeding your expectations.
Bespoke solutions to the specific employment needs of your business – temporary, permanent and contract.
An out of hours contact, 7 days per week all year round.
Building long term business relationships in addition to helping you with your “one off” requirements.
Fully licensed and professional minibus service for volume, temporary staff.
Usage of highly effective technology systems and database to support our Consultants when recruiting for you.
Ability to undertake effective mailshot and social media campaigns on your behalf.
Compliance and standards are at the heart of everything we do!Working Hours :Monday-Friday, 8.30am-5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
