Customer Service Practitioner level 2 qualification.
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :35 hours weekly.
Travel Pass available (Subject to T’s & C’s).
25 days annual leave pro rata.
Company training programme.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Telephone and E-mail sales enquiries, including international customers
Sales order processing, invoicing and related enquiries
Preparation of despatch documentation
Quotation preparation
Preparation of export paperwork
Liaising with external Sales and Operation Teams
Training:This is a work-based apprenticeship with the support of an assessor from Wiltshire College and University centre.Training Outcome:Upon successful completion of the apprenticeship, there may be the opportunity for further employment as a Customer Service Advisor.Employer Description:Employer Description – tell us about your organisation
Leafield Environmental Ltd, based in Wiltshire, is an established manufacturing company specialising in innovative design, manufacture and supply of rotationally moulded Street Furniture, Bollards, Recycling Solutions and Agricultural products.Working Hours :Monday – Thursday 08.30 – 17.00
Friday 08.30 – 15.00.
30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Good keyboard skills....Read more...
Dealing with general office enquires
Photocopying, scanning
Use of Word, Excel, Outlook
Processing engineer paperwork
Liaising with clients via telephone and e-mail
Providing excellent customer service to clients
Answering phones, taking messages, making outgoing calls
Keeping office clean and tidy
Training:
You will attend Hull College one day per month
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Employer Description:At Konig Heating Solutions Ltd, we're more than just heating engineers – we're your trusted heating experts across South and East Yorkshire and Sussex. From boiler installations and central heating upgrades to routine servicing and emergency repairs, we keep your home warm and cosy all year round.
As Ideal Max Accredited Installers, we offer the highest standard in boiler installation and service, ensuring you get the best performance and efficiency from your heating system. But our commitment to quality doesn't stop there. We're always dedicated to providing friendly, reliable service, with experienced engineers who take the time to understand your needs and answer any questions you may have. Whether you're facing a chilly winter night or simply want to keep your heating system running smoothly, Konig Heating Solutions Ltd is here to help.Working Hours :Monday to Friday
9.00am- 3.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
This role focuses on the power of genuine connections via telephone to deliver a brilliant, customer focused service to plan and co-ordinate the delivery of implementation programs, nationally.
You will conduct outward bound calls to GP practices to encourage service uptake, arrange meetings and managing implementer schedules. You’ll also support with executing mail merges and full-service coordination. The aim is to ensure smooth delivery and meet demand and contractual obligations. Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential for a permanent contract, subject to business needs.Employer Description:Spirit Health Group is a fabulous place to work. We’re a fast-growing family of healthcare companies, driven by a shared passion for making a difference. Our unique approach sets us apart and we only employ people who embrace and encourage change. We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people. Everything we do is guided by our core values: Brilliance, Vigour, and Family. That's how we roll. They guide how we work, grow, and succeed together. Thanks to our exceptional people and culture, we’ve earned recognition from Best Companies every year since 2021 – a testament to the incredible environment we work in.Working Hours :Monday to Friday.
37.5 hours pw (including protected learning time). Shifts TBA.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience....Read more...
Logging all incoming enquiries and ensuring accurate record-keeping.
Answering telephone calls, directing enquiries, and assisting with customer queries.
Taking telephone enquiries and identifying customer requirements with guidance.
Supporting the preparation and processing of quotations under supervision.
Updating and distributing the daily outstanding enquiry bulletin.
Attending enquiry review and sales performance meetings to gain industry insight.
Learning to use agreed price lists for quotations on standard services.
Assisting in tracking and following up on sales quotations.
Communicating important customer feedback to relevant teams.
Supporting contract review processes and assisting in order confirmations.
Liaising with operations and technical teams under direction to ensure client expectations are met.
Assisting in maintaining an organised filing system for enquiries and quotations.
Learning to input, maintain, and review data in the company CRM system.
Participating in daily sales team meetings to review tasks and priorities.
Greeting visitors, providing refreshments, and ensuring hospitality standards.
Organising company literature and promotional materials for distribution.
Assembling promotional packs and managing their distribution via post and email.
Researching potential clients, including their location, business type, and industry sector.
Supporting customer relationship management efforts under guidance.
Providing general administrative support to the sales and management teams as needed.
Training:
Day release at Middlesbrough College
Customer Service Level 2
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.Employer Description:At Durham Lifting, we pride ourselves on delivering industry-leading products and services that our clients can trust. With over 25 years of experience, we are a reliable provider of lifting solutions, servicing a wide range of sectors, including offshore wind, construction, manufacturing, and rail. Our commitment to safety, innovation, and reliability is central to everything we do, and we ensure that these values are reflected in every solution we deliver.Working Hours :Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience....Read more...
As a Customer Service Apprentice, you will join our Apprenticeships Team, working alongside colleagues within the Learning Academy. The Learning Academy offers a range of bespoke training and qualifications to all employees within Sanctuary and this apprenticeship will give you the unique opportunity to gain a real insight and understanding of the Learning Academy function, while developing great relationships across the team.
You will provide key customer service and administration support by dealing with queries via email and telephone, processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required.Training:Customer Service Level 2 Apprenticeship Standard:
The successful candidate will undertake a nationally recognised qualification through HWGTA Training.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body. Training Outcome:There is potential for progression to the Business and Administration Level 3 apprenticeship upon successful completion of the Level 2 programme.
Employer Description:Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.Working Hours :Monday to Friday (shift pattern to be agreed).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for an analytical and organised, Customer Service Administrator, where you will be part of a team responsible for the smooth running of the department. Your role will be in an administrative capacity, providing a link between customers and internal departments facilitating customer needs to ensure continuing relationships. You will need skills and qualities such as effective communication, attention to detail, a love for spreadsheets, accuracy, flexibility and problem solving.
Role objective:
To ensure all customer orders, requirements and queries are accurately recorded, processed and managed through the system, that adequate stocks of a product are available for call-off or on factory order to enable product and information to be despatched accurately, on time, every time.
To process all orders accurately and to meet customer requirements
To monitor stock levels, report on availability, identify potential shortfalls and liaise with customer’s merchandisers to meet customer requirements
To answer all customer telephone and e-mail enquiries promptly and efficiently
To be the link between the customer and departments on all matters relating to established products
Main responsibilities for the Customer Service Administrator are:
Order processing including inputting, checking and liaison with operations and trading departments to ensure deadlines are met
Handling telephone and e-mail enquiries, stock enquiries and technical queries
Maintaining static product data, updating prices, and setting up new products on the system
Booking in of all customer deliveries
Liaising with account managers daily, to ensure the smooth running of their accounts
Monitoring and controlling special orders
Monitoring and controlling customer “own branded” stocks, maintaining stock reports and liaising with customer’s merchandising team to ensure the product is always in stock or on factory order
Meeting with customer’s merchandising team to report on stock planning
Recording and analysing customer sales data to assist in the planning of future factory orders
Dealing with customer queries relating to deliveries and invoicing including regular and routine monitoring and reporting of delivery dates, obtaining of PODs and resolving pricing queries
Liaising with other departments within the company to complete and resolve Customer Service issues, including returns management
Maintaining and updating various spreadsheets
General administration and housekeeping duties
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations
Essential skills and requirements:
Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook)
Excellent numeracy & literacy skills
Exceptional organisation skills – time management, ability to prioritise & meet project deadlines
Forward thinker, able to identify and minimise problems before they occur
Self-motivated and positive attitude to self-development
The starting salary offered is competitive and based on full time hours. This is an opportunity to be part of a successful company, you will have 21 days holiday plus 8 bank holidays, employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities.
If this position is of interest and you have the necessary required skills, I would love to hear from you.
....Read more...
Welcoming patients and visitors to the practice in a polite and professional manner.
Answering telephone calls, dealing with patient queries, and signposting appropriately.
Managing patient registrations and updating personal information accurately.
Handling incoming and outgoing correspondence, including emails and post.
Supporting GPs, nurses, and other team members with administrative tasks as needed.
Processing repeat prescription requests in line with practice procedures.
Maintaining confidentiality and professionalism at all times.
Following data protection guidelines and adhering to NHS and practice policies.
Assisting with general housekeeping duties to ensure the reception area remains clean and welcoming.
Training:Four days in the workplace and one day a week at Warrington & Vale Royal College (Warrington site). Training Outcome:Upon successful completion of the apprenticeship, we will support you in securing a permanent role- either within our practice, if a suitable position is available, or by helping you explore opportunities elsewhere. This includes providing references, guidance with job applications, and career advice to support your next steps, whether within the NHS or beyond. Our aim is to ensure you leave the programme with valuable experience, confidence, and a strong foundation for your future career.Employer Description:Latchford Medical Centre is a well-established GP surgery providing high-quality, patient-centred care to the local community. As the first point of contact for routine healthcare and preventative services, we play a vital role in supporting the ongoing health and wellbeing of our patients. Our dedicated team works collaboratively to deliver a wide range of services—from health checks and vaccinations to managing long-term conditions—with compassion, professionalism, and a strong focus on continuous improvement. As a Medical Receptionist, you will play a vital role in delivering high-quality care and a positive patient experience. You will be the first point of contact for patients, both in person and over the telephone, and will support the smooth day-to-day running of the practice. You will be working in a fast-paced environment where strong communication, attention to detail, and excellent customer service skills are essential. Full training will be provided, and you will be supported throughout your development in the role. As a Medical Receptionist Apprentice at Latchford Medical Centre, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the phone. Your role will involve booking appointments, managing patient records, handling enquiries, and supporting the wider clinical and administrative team to ensure smooth day-to-day operations. This is a varied, rewarding role where you’ll gain valuable experience in primary care while working towards a recognised qualification.Working Hours :Monday - 9:30 - 18:30
Tuesday - OFF
Wednesday - 9:30 - 18:30
Thursday - 9:30 - 18:30
Friday - 9:30 - 18:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly and approachable,Discreet and professional,Flexible and adaptable....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
This apprentice position is responsible for the practice administration, bookkeeping, client support and front office reception at our Harpenden office.
This is an excellent opportunity for a capable individual who enjoys working as part of a team to deliver excellent client service. The ideal candidate will be looking to develop their skills in a rapidly growing and dynamic, multi-office business using industry leading software applications with support from a multi award winning national accountancy network.
Key Responsibilities:
Answer telephone calls, emails, front office reception enquiries and arrange meetings in a timely, courteous and efficient manner
Support practice banking, bookkeeping, credit control and supplier payment activities accurately posting transactions to practice and client records
Accurately update and maintain client records and database applications
Support digital document management and scanning activities
Support marketing and brand awareness duties including developing and delivering key seasonal client campaigns
Support maintenance of practice compliance activities including anti-money laundering and due diligence checks.
Support Senior Management Team in collating weekly KPI’s to work towards the HRH team and Client Partner portfolio targets for the financial year
Complete all TaxAssist Academy Practice Administration courses
Job Requirements:
Quality of work:accuracy, thoroughness, completeness. Assignments are completed using standard work-papers/templates to a high standard that are ready for review. Partners can complete their reviews and communicate with the client within assigned review budgets. All in and out client correspondence is filled in TaxCalc and Virtual Cabinet
Administration: Checks fees, raises invoices on time, follows up on unpaid debts, and completes accurate time records
Productivity: assignments are completed within the budgeted time and costs (to achieve 3 X salary & NI fee target) which are always checked before commencing work. Colleague always checks the agreed Client “Record Quality” factored into client fees and escalates any issues with the Partners for resolution with the client before spending time
Client Development & Satisfaction: Clients worked on are satisfied with our service and would rate us a minimum of 8 or 9 out of 10. They would recommend us to their friends and family. Client concerns/issues are escalated to Partners. Client requests and communications are acknowledged within 1 day and fully responded to within agreed time frame. Opportunities to broaden our services to clients are identified. Where our services are appropriate personal contacts are introduced as new clients.
Teamwork and Communication: Colleague is a positive and effective team player. Treats colleagues with dignity and respect. Communicates issues or problems within the team and with the Partners as necessary. Helps colleagues
Desired Personal Qualities
A friendly, open personality with excellent interpersonal and client service skills
A person who enjoys working as part of a dynamic team
Excellent telephone manner and skills
Excellent time management and multi-tasking prioritisation skills
Training:
Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional)
Training Outcome:
After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities
Employer Description:At TaxAssist Accountants, we know that our people are key to the success of our company. We hire people who are talented, career driven and who embrace our values of delivering excellent client service through collaborative teamwork.
Experience the rewarding and varied nature of working with small businesses and individuals in a friendly local business atmosphere.
Work for an employer who invests in colleague career development with significant opportunities for growth and development including ongoing training provided by the TaxAssist Academy.Working Hours :Monday- Friday
8.30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hostel Cleansing Operative will be responsible for providing high quality cleaning service in flats and communal area in Hostel/s across the City, which provide accommodation for vulnerable families and single people with complex needs.
Duties and Responsibilities and Job Specific Requirements
To provide a high-quality cleaning service and taking full responsibility for specific tasks in communal areas and residential flats within Hostels.
To follow all cleaning procedures.
To support the councils policies and procedures regarding Health and Safety and safe working practices.
To risk assess areas work and tasks to ensure a healthy and safe working environment for employees and public at large.
Identify repairs and report the condition of the flats and the communal areas within the hostel/s.
Liaise daily with Building Staff and Hostel Supervisor, reporting on operational problems arising, including ASB or other tenancy issues.
To provide clear written information to support work undertaken to aid the management team when providing answers to corporate complaints and for use during performance reviews.
To ensure customer satisfaction, by working to improve customer service, and provide the highest quality of work in line with service level agreements.
To communicate with customers and other service areas by telephone or in person as required.
To undergo training and coaching and achieve BICSc training standards.
To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.
Location: Cardiff
Hours per week: 37 (Mon to Fri 8am to 4pm)
If interested, please submit your CV and call Varsha on 02036913890 between 9am to 5pm for more details....Read more...
***NEW ROLE*** | New Build Conveyancer (Hybrid) | Altrincham
A well-Established Law firm with offices across the North West are recruiting for a New Build Conveyancer to join their highly successful property team.
Based out of their offices near Manchester but with ability to work from home and flexibly The main role of the New Build Conveyancer is to manage a portfolio of new build transactions, taking full responsibility for all elements of the conveyancing transaction. You will also supervise a small team of Legal Assistants.
You will manage a case load of new build transactions from inception to completion, dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, in order to provide advice and assistance.
To be successful in this role you must have Experience running your own New Build case load, Strong administrative skills gained in an office environment, Excellent attention to detail, Conversant in Microsoft office, highly organised, experience of managing a small team, confident in building and maintaining business relationships through excellent communication.
Salary circa £35k, with fantastic staff benefits including Hybrid working, 25 days holiday, flexible holiday scheme, death in service, contributory pension, employee assistant program & counseling service, study funding and salary sacrifice schemes on-site parking and much more !
If you are interested in the above and wish to discuss further, please contact Tracy Carlisle on 0161 9147 357 or t.carlisle@clayton-legal.co.uk
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
Provide support and training to customers using information communications technology (ICT) equipment and software.
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
Oversee and provide customers with guidance in the use of self-service equipment.
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
Contribute to the compilation of statistical returns, and any other general administrative duties.
Responsible for locking and unlocking, as necessary, acting as keyholder.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Training:Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant.Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self -service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training:
Customer Service Practitioner Level 3 Apprenticeship Standard
Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Role Responsibilities will include:
Repair of faulty modules and units using soldering de-soldering equipment.
Reading engineering drawings.
Using workshop equipment for fabrication, temperature measurements and calibrations.
Understanding electrical principles.
Fault find to component level.
Administration - Using PC and telephone to communicate with suppliers, customer and company staff.
Purchasing of components required for day to day running of the company.
Assisting field and workshop engineers with sourcing replacement components.
Arranging collection and returns of customers equipment’s.
Packaging goods into boxes and unpacking goods shipped to Labcare.
Inspection of goods on receipt and dispatch. Making sure all paperwork is supplied for dispatch.
The occasional visit to other sites to assist field engineers with their workloads.
Training:
The Apprentice will be working towards the Level 3 Engineering and Manufacturing Support Technician Apprenticeship Standard.
Qualifications include the EAL Level 3 Diploma in Engineering and manufacturing support technologies.
All college attendance will be at Colchester Institute at our Colchester Campus one day per week.
Training Outcome:Technician to Engineer to Senior engineer as appropriate to experience and training passes.Employer Description:Labcare Service Ltd is a service company supplying the UK medical research industry with the repair of faulty laboratory equipment, equipment service and a UKAS calibration service.
Our engineers are recognised throughout the industry for there skills in getting our customers back up and running in quick time.
Being in the East means we have quick access to a large customer base such as Cambridge, London, Oxford etc.Working Hours :Monday to Thursday 7:30am - 4:00pm. Fridays 7:30am - 12:30pm. With a one hour lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Duties include but will not be limited to:
Maintain accurate records of supplier activities and Member’s interactions
Manage the accounts administration process, including invoice processing and credit control
Coordinate with the data team and buying teams to ensure timely follow-ups with suppliers
Handle inquiries from suppliers and provide exceptional customer service
Assisting the general office with administration duties
Inbound and outbound telephone calls and emails as required
Training:Business Administrator Level 3.
This apprenticeship is all workplace delivery meaning there is no day release to Macclesfield College.Training Outcome:After completion of your apprenticeship, you will potentially have the opportunity to progress onto full-time positions within the business.Employer Description:Established in 1991, Caterforce represents nine independent, foodservice wholesalers. Our collective strength means we can source the best products at the right price for our members. Serving England, Scotland, Wales, and Ireland, our members are dedicated to providing exceptional service, consistent quality, and superb value to their customers.
• Foodservice Wholesalers our nine members are second and third generation family run businesses with loyal customers.
• 46,000 customers including restaurants, pubs, cafes as well as schools and care homes across the UK and Ireland.
• £800m group turnover our collective strength means we can source the best products at the best price.Working Hours :8.30am - 5.00pm (Monday - Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Good work ethic....Read more...
Recruit4staff is proud to be representing their client, a well-known recycling firm in their search for an Administrator to work from their Denbigh based facility.For the successful Administrator our client is offering:
Pay Rate up to £12.85 p/hour Monday to Friday 08:00 - 16:00 Temporary roleImmediate start
The role - Administrator:
Undertake reception and/or greeting duties, answering routine telephone and face to face enquiriesProvide routine clerical support e.g. photocopying, filing, faxing, emailing, completing routine formsMaintain manual and computerized records/management information systems, following instruction, as deemed appropriate to level, experience and client database task gradingAttend and participate in relevant meetings as requiredAssist in maintaining the office stationery supplies and keeping the stock room tidyOrganize meetings (including booking rooms, making travel / accommodation arrangements etc);
What our client is looking for in a Administrator
Administration experience - ESSENTIALGood Customer Service - ESSENTIALGood numeracy/literacy skills
Key skills or similar Job titles: Administration, Customer Service, Warehouse Operations, Operations Administration Commutable From: Denbigh, Rhyl, St Asaph, Trefnant For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
Duties include:
Dealing with patients face to face and via the telephone
Booking appointments for patients and dealing with a variety ofenquiries
General administrative duties to include various data checkingroutines
Use of clinical system to record patient data
Extensive use of Microsoft Word/Excel to record and maintain various databases
Ensuring confidentiality is maintained at all times
working as part of a team, as well as being able to work independently
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
The opportunity to work as part of a great team, looking to make apermanent member of a forward thinking Practice
Employer Description:Moreton Cross Group Practice is a busy GP Surgery in
Wirral, Merseyside.Working Hours :Monday, 9.00am - 5.30pm
Tuesday - day off
Wednesday, 9.00am - 6.30pm,
Thursday, 9.00am - 6.30pm,
Friday, 11.30am - 6.00pm.
(30 minute lunch break - 15 minute break am and pm)Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative,Empathy,Personal Motivation,Willingness to learn....Read more...
Job duties include:
Support the sales team in generating and following up leads
Provide outstanding customer service and handle customer inquiries
Assist with marketing campaigns and promotional events
Help convert prospects into members through telephone, email, and face-to-face engagement
Maintain accurate records using CRM systems
Achieve personal and team sales targets
Training:Sales Executive Level 4.
Training will be a mix of internal face to face and e-learning training plus apprenticeship training delivered virtually.Training Outcome:We offer progression opportunities throughout the company depending on skills and suitability including in the customer careteam.Employer Description:Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation.
We operate 18 leisure facilities throughout Cheshire East and employ around 1,100 people in a variety of roles.Working Hours :Generally, will work between 8.30am and 6pm on staggered shifts although there may be occasional evenings and weekendsSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
To learn how to provide high quality administrative support in the Compliance Team
Assist in the provision of an effective and efficient administrative service
Maintain / update both manual and electronic filing systems and records
Carry out general administrative duties, including:
Photocopying
Arranging meetings
General correspondence, post and other related duties
Receive and deal courteously and professionally with telephone calls and enquiries
Training:NVQ Level 3 in Business and Administration.
Comprehensive induction programme, customer excellence, health and safety, equality and diversity, fire safety and introduction to housing and compliance.Training Outcome:This apprenticeship will equip you with the skills to undertake an administrative role within a busy office environment.Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday - Friday 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Overall Purpose of Job:
To assist in day to day administrative tasks in support of company sales and by doing so to contribute to the financial success of the company.
Key Responsibilities after training will include:
Answer/process customer telephone queries from customers, suppliers and colleagues
Take customer orders over the telephone
Distribute incoming enquiries email to the relevant person
Use Sage to produce sales order delivery notes and customer invoices
Place orders with suppliers for stock items
Run reports from sage for daily profit figures
Process customer remittance advices
Process customer audits and keep records
Verify and post supplier bills on Sage
Credit Control - chase outstanding customer invoices by telephone and email
Other Duties:
Submit meter readings
Manage gas and electricity contract renewals for the business
Prepare an agenda and take minutes in team meetings
Complete documentation from customers requesting company information
Any other office duties, as required
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered on-line.
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English may be completed if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Progression to a permanent role for the right applicant after completion of the apprenticeship
Once relevant experience is gained there may be the opportunity for hybrid working, with 1 or 2 days working from home
Employer Description:Star office Management has been in operation since 2008. We provide office administration, storage and distribution services to Health Edge Solutions Ltd with whom we share office and stores space at Units 16-19 Northavon Business Centre, Dean Road, Yate.
Health Edge Solutions has been in operation since 1996. Health Edge specialises in the provision of computerised and manual tracking, traceability and quality audit trail systems to the NHS and private health sector. In addition to our IT systems, Health Edge also supplies a large range of reusable and single use consumables to the Health Service. We currently support more than 200 hospitals and decontamination units across the UK and Ireland with our computerised traceability software and consumables products. Star Office Management employ a team of 14 people who work with Health Edge Solutions who employ a further 20 people.Working Hours :Monday - Friday, 8.45am - 5.00pm - 45 minutes per day for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Duties include:
Office administration: answering telephone, passing on messages, dealing with enquiries from customers/suppliers, undertake administrative tasks, such as photocopying, scanning, handling mail, maintaining filing systems, archives and updating information
Use Microsoft such as Outlook, Word, and Excel
Be involved in ISO 9001 and N1 Enhancement Scheme, ensuring the company is always compliant
Carry out and monitor Health and Safety checks and ensure procedures are being followed
Monitor first aid boxes (monthly)
Monitor fire checks/drills (weekly)
Schedule appointments and manage diaries
Minute, produce, and distribute accurate records of meetings when required
Provide administrative and HR (Human Resources) support to the team as required
Be involved in the vehicle arrival/collection process - checking vehicles in/out and quality checking
Assist in maintaining and monitoring live job board and checking all records are kept up to date
Assist in producing job sheets and allocating job numbers to builds
Communicate with clients to gather information, provide updates, and answer queries
Work closely with your manager and colleagues to gain knowledge and understanding of the workplace structure and the different areas of the vehicle conversion process
Assist with all aspects of customer service including customer feedback
Build and maintain positive relationships with clients and suppliers
Be involved in accurately inputting data into databases and spreadsheets
Photography - capturing images of vehicle conversions, bespoke projects, new products/equipment, events, trade shows, etc
Assist with content creation for social media platforms
Support the planning and marketing of events/ trade shows/advertising etc to drive the business forward
Participate in relevant training sessions to develop skills
Produce correspondence and documents when necessary
Full training will be givenTraining:Business Administrator Level 3 Apprenticeship Standard:
Business Administrator apprentices will be invited to attend a monthly workshop
Training Outcome:
Potential permanent full-time employment on successful completion of the apprenticeship
Employer Description:At Rex Limited we convert panel vans of any make, model, shape or size and produce temperature controlled vehicles to a wide variety of users from small local businesses to large dealerships to meet their specifications. We pride ourselves on manufacturing high quality vehicles to our users and thrive on opportunities to design, develop, insulate, and install temperature-controlled units to specialised vehiclesWorking Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Willing to learn,Able to use Microsoft Office,Good telephone manner,Good time management....Read more...
Produce documentation to a high standard and be committed to working as part of the team
Ability to take instructions and apply in practice
Competent computer user i.e. Microsoft applications such as Word, Excel and Outlook
Competent to process basic clerical tasks accurately
Operate office equipment to photocopy, scan and e-mail with training
Able to talk to clients in a professional manner and provide excellent customer service.
Being accurate and consistent and able to meet deadlines
You will be expected to undertake a wide variety of administrative tasks, working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship. You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship.
You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone.
You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database.
You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures.
You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.
This apprenticeship will enable you to develop your knowledge and understanding of a administrative environment, whilst gaining invaluable practical work experience within the NHS. Training:
Business Admin Level 3 Standard
End-point assessment
No day release to college, all training to be undertaken in the company
Training Outcome:Fixed Term contract for 18 months.
An opportunity to apply for roles within the Trust may be available upon completion.Employer Description:Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
Adult and older adult mental health services.
Specialist learning disability services.
Mental health services for children and young people.
Community healthcare services for children, young people and families in Dudley.
We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion.
Our story
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.Working Hours :37.5HPW - 8:30 am to 4:30 pm or 9am to 5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
• Welcoming customers• Answering telephone / taking messages• Product learning• System learning• Keeping all retail areas clean & tidy
Subsequently• Engaging with customers• Estimating & quoting• Arranging measures/fittings • Taking payments and posting to accounts system• Special purchases• Data entry• Liaising with fitters • Liaising with company repsTraining:
Level 2 Customer Service
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Mears specialises in carpet, vinyl, laminates, luxury vinyl tiles, engineered/solid wood and a stock a selection of rugs catering for all tastes. We have over 2,500 rolls of carpets in stock, from traditional designs to the most modern up to date colours in a wide selection of textures. We have hundreds of roll ends in both carpet and vinyl. Our buying power ensures that we can offer our customers competitive prices across most ranges.Working Hours :Tuesday- Saturday 09:00- 17:30 (15 min breaks AM & PM, 30 min lunch)Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Reliable....Read more...
Answering sales calls and replying to any sales inquiry through emails
Answering any technical questions that the clients may have on products and services available
Scheduling or booking installs as per suitable date and time
Decide whether the software or hardware services needs adapting to meet the client’s needs
Creating sales quotations
Manage sales CRM with client details and quotations
Produce statements of requirements
Follow-up with client for install availability
Coordinating with clients and engineers to run installations smoothly
Coordinating with supplier for availability of hardware stock
Building business relationship with clients
Training Outcome:
The company will also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives)
Employer Description:Our mission is to provide high-quality and cost-effective IT services that meet our customer’s needs.
We manage and support all our IT service solutions using cutting-edge technology. With the utmost quality and consistency, we make technology an asset for our clients through unique, individualised solutions.Working Hours :Monday to Friday
9.00am- 5.30pmSkills: Organisation skills,Initiative,Telephone communication skills,Microsoft Office skills,Self motivated,Enthusiastic,Time management skills....Read more...
