Process bank reconciliations within agreed timeframes
Accurately process invoices and maintain supporting documentation
Analyse financial data to identify transactional discrepancies and inconsistencies
Communicate effectively with stakeholders to ensure timely and accurate financial reporting
Record and manage accounts payable and accounts receivable
Assist in the preparation of financial statements
Accurately record financial transactions in the system
Support the purchase ledger function
Respond to customer queries via email or telephone, providing a high standard of customer service
Training Outcome:After successful completion of the apprenticeship, there is a possible full-time position available for the right candidate.Employer Description:LSH Auto is proud to be part of a globally respected and world-renowned premium car dealership group, with a heritage spanning over 45 years. Operating more than 143 Mercedes-Benz dealerships worldwide, LSH Auto serves customers across diverse markets including China, Australia, South Korea, Taiwan, Vietnam, and more recently, Germany and the United Kingdom.
In the UK, LSH Auto continues to set industry standards through its state-of-the-art facilities, These include Mercedes-Benz of Stockport, one of the largest Mercedes-Benz dealerships in Europe, and Mercedes-Benz of Birmingham, which is home to the UK’s first Mercedes-Benz Used Car Centre of Excellence. With a commitment to excellence in service, innovation, and customer experience, LSH Auto is at the forefront of automotive retailing.Working Hours :Core working hours will be 40 hours per week between 8am to 5pm, Monday to Friday.Skills: Communication skills,Team working,Initiative,Hardworking and eager to learn,Interest in Accounting....Read more...
Dispensing of medication to patients
Over-the-counter sales of non-prescription medication
Check and monitor prescription slips
Health & Safety Responsibility
Stock rotation
Use of pharmacy software
Data entry relating to medication
Labelling and dispensing
Accuracy and attention to detail
Working within a team environment
Training:
Pharmacy Assistant Level 2 Apprenticeship StandardMedicine Counter Assistant Course accredited by the General Pharmaceutical Council [GPhc]
Dispensing Assistant Course accredited by the General Pharmaceutical Council [GPhc]
Functional Skills in English and maths if required
End-Point Assessment (EPA)
In-house training
Training Outcome:Possibility of a permanent position within the organisation with the opportunity to develop further with a Pharmacy Technician Level 3 apprenticeship for the right candidate.Employer Description:Dearne Valley Pharmacy is a UK based independent online pharmacy ran by skilled professionals who care about your health. Providing confidential NHS services free of charge to the standards we would want for our loved ones, we include telephone and live video consultations to provide our exceptional service to bring care closer to you. We can arrange free delivery of NHS prescriptions if you register with us for this service, anywhere in the country and for whenever suits youWorking Hours :Mon-Fri shifts TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
Utilising the clinical system to ensure appointments are made and that patients' records are maintained and accurate
To assist with document workflow
To assist the care co-ordinators in patient triage
To assist with typing and medical reports
To assist with patient appointments, provide customer service on the telephone and front desk
To learn a range of general administration to assist and ensure smooth running of the administration in general practice
To assist with clinical reporting and patient recalls for long term conditions
To learn about general practice and patient care as a whole
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further apprenticeships
Employer Description:Budshead Medical Practice (Dewerstone Medical Group)
Budshead Medical Practice is a busy GP practice covering an area in the north of Plymouth. We have around 8,000 patients across the area and have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the services offered.
We have recently merged to incorporate Oakside Surgery forming 'Dewerstone Medical Group' but this position is primarily to be based at Budshead Medical Practice.Working Hours :Monday - Friday, 9.00am - 4.30pm, inclusive of 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Strong customer service skills....Read more...
Answering and making telephone calls
Reviewing legal documentation
Submitting Applications to the Land Registry
Reviewing completed property Title Registers
Writing emails and letters
Using LEAP Case Management
Using various online portals
Training:
Level 3 Paralegal Apprenticeship Standard
All training in our Basildon, Essex office
Training will be provided daily during the working day
Training Outcome:
We are able to offer progression into our Conveyancing Departments within a Conveyancing Team
Employer Description:PCS Legal are an established firm of Licensed Conveyancers and Probate Practitioners regulated by the Council for Licensed Conveyancers.
Our staff are dedicated and highly trained to deal with all aspects of conveyancing.
As a progressive legal firm we are committed to ensuring all clients receive the highest possible standard of advice and service in relation to their house sale and purchase, remortgage transaction, Will advice, probate, estate planning or commercial transactionsWorking Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Answering all incoming telephone calls promptly and professionally
The preparation and maintenance of reports as required by management
Prepare and send spreadsheets of monthly Planned Maintenance jobs to suppliers
Training:Business Administrator Level 3.
This is a workplace-based apprenticeship with Wiltshire College and University Centre Assessor support. As you work and study you will work towards gaining professional knowledge and skills.Training Outcome:If the apprentice performs well during the apprenticeship, a permanent administration role may be available. Also, further opportunities within the business to progress.Employer Description:VIVO oversees Facilities Management and Service Family Accommodation Maintenance on behalf of the Ministry of Defence's Defence Infrastructure Organisation, as well as FM services for the Defence Science and Technology Laboratory, the Volunteer Estate, and the United States Visiting Forces (USVF) sites across England. Our purpose is to modernise the lived experience for our Armed Forces to achieve, grow and thrive.Working Hours :Monday - Friday
09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Offering telephone support services to assist fee earners
Administration duties in setting up new files
Providing quotations to new clients
Filing
Assisting in post-exchange and completion administration services
Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams
Training Outcome:
Opportunity to stay with the firm, long term in a permanent role, and the possibility of further training contract/apprenticeship with the firm to become a qualified conveyancer
Employer Description:Harrisons Solicitors is a well-established, local two-partner law firm with three offices in the area. Since our founding in 2003, we have specialised in residential conveyancing, helping thousands of clients navigate the process of buying and selling homes with expert guidance and dedicated service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Initiative,Interpersonal Skills....Read more...
Carry out general reception duties including answering the telephone, relaying messages from internal/external customers, dealing with enquiries from students and colleagues, maintaining confidentiality at all times
General office administration including monitoring and maintaining department online mailboxes
Liaise with College Administration teams
Scan student’s evidence of support needs and electronic filing to student folder and online systems
Deal with incoming and outgoing mail for the department
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Potential permanent job at the end of the apprenticeship
Employer Description:Additional Learning Support (ALS) at Runshaw aims to enable students to maximise their potential. We view it as a positive model offering support for all students with learning difficulties or disabilities, playing a central role in supporting individual students to achieve their best and we have worked hard to ensure there is no stigma attached to using the service.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
Duties include:
Dealing with general office enquires
Photocopying, scanning
Use of Word, Excel, Outlook and QuickBooks
Processing engineer paperwork
Liaising with clients via telephone and e-mail
Providing excellent customer service to clients
Answering phones, taking messages, making outgoing calls
Keeping office clean and tidy
Training:Business Administrator Level 3.Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.Employer Description:We deliver reliable, high-quality carpentry and timber frame services across the region. Our team is trained in SSSTS and SMSTS and other safety schemes. We hold leading industry accreditations such as CHAS Elite, Constructionline Gold, and STA Gold ensuring skilled, safe, and certified workmanship on every project.
With years of experience in carpentry and joinery and Timber frame, we bring expertise, craftsmanship, and attention to detail to every project we undertake.Working Hours :Monday - Friday 8am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers
Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
(Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
Booking property viewings and evaluations
Learn how to conduct property valuations and understand client needs
Shadow experienced estate agents during property viewings
Provide exceptional customer service to clients in person and over the phone
Assist in listing properties by gathering key details and photos for marketing
Support the sales team with administrative tasks and client inquiries
Dealing with telephone enquiries and email leads
Registering enquiries and arranging appointments
Closing deals
Follow-up enquiries
Training:
Junior Estate Agent Level 2 Apprenticeship Standard
Remote learning
Training Outcome:
Depending on progress and performance, may be retained in employment, but not always guaranteed
Employer Description:ichaels Property are one of the most successful letting and estate agents in Colchester. Fantastic portfolio of property to rent or buy. Branches all over Essex.Working Hours :Monday - Friday, 9.00am - 6.00pm (1 hour lunch) and
Saturday, 9.00am - 5.00pm.
When Saturday worked, time off in lieu or day off in the working week will be negotiated.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Full UK driving licence,Vehicle for own use....Read more...
Meeting and greeting visitors
Answering incoming calls and passing to relevant colleague / department
Making external calls to clients or organisations to obtain documentation
Working on legal cases and following processes
Updating CRM system and case notes
General office duties, photocopying, filing, emailing & scanning documentation
Working closely with legal colleagues, gaining an insight for future development
Opportunity to develop a process improvement for department
Training:
Level 3 Business Administrator Apprenticeship Standard
Functional skills
Work based learning
Training Outcome:
Progression onto full time employment
Employer Description:We’re a young, dynamic practice. As individuals, we’re ambitious, focused and approachable. And as a business, we’re growing all the time.
Having started as a small practice in Preston, we now have over 30 staff.
This gives us the scale and scope to provide a personal service using the processes and technology expected of a larger company. We do all of this without ever losing that personal touch, resulting in the best of both worlds for our clients.Working Hours :Monday - Friday, 9.00am - 5.00pm / 1 hour lunch (unpaid)Skills: IT skills,Good telephone manner,Keen to learn,Punctual,Polite....Read more...
To ensure the accurate recording of debtors & creditors ledgers and cashbook; processing of purchase orders; reconciliation of accounts
Processing of timesheets and payroll under the supervision of the Senior Finance Officer.
Ensuring that invoices and reminders are issued as per financial regulations.
Undertake till reconciliation and banking
Assisting with the council’s reception service (front desk and telephone), dealing with callers and visitors in a friendly and professional manner
Filing, photocopying, and post duties
Other reasonable duties that are commensurate with the role
Training:Training will take place one day a week at New College Durham.Training Outcome:There may be opportunities within Spennymoor Town Council to progress to a permanent position. Also, the experience will make you a good candidate for other local authority vacancies. Employer Description:Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.Working Hours :Standard office hours are 8.45am to 5pm Monday to Thursday, and 8.45am to 4.30pm Friday with 45 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Meet and greet clients and occasional drinks making
Answering the telephone in a professional manner
Opening, copying and distributing post
Covering reception and overflow during breaks and colleague’s annual leave
Emailing clients
Updating mailing lists
Scheduling social media posts
Supporting marketing efforts of the business
Franking and sending post and parcels
Typing and autotyping meeting minutes
Making company appointments
Sending letters to clients and government bodies
Maintaining company records for Companies House and statutory books
Archiving files
Assisting with new projects and practises
Ordering stationary
Sending mailshots to clients
Scanning company and client’s information
Training:
Apprenticeship training delivered by Starting Off
Remote learning
OneFile system
6 hours per week set aside to focus on apprenticeship training
Team/Zoom calls with assigned apprenticeship trainer
Training Outcome:
Potential permanent position upon successful completion of the apprenticeship
Employer Description:Our client offers an expert team of Partners and Qualified Staff who have provided a comprehensive accountancy service to clients in in Kettering, Corby and surrounding areas since 1981. They specialise in the family business, small and medium size businesses and individuals. They work closely with our clients providing a personal service.
They are now looking for a reception administrator apprentice to join their growing team. They are looking for someone with excellent attention to detail, great customer service and happy to pitch in on any task that are needed.Working Hours :Monday to Friday 8.30am- 4.30pm or 8am- 4pm with a half hour lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
To assist with the administration of project documentation
Communicating via telephone to client representatives and internal colleagues
Liaising with field staff to pass and retrieve information
Updating project trackers
Gaining an understanding of company software and using it within the requirements of the position
Attending Team / project meeting as and when required
Minute taking
Appropriate filing of documentation inline with company filing structure
Archiving of past projects on project completion
Attend meetings via Teams, as and when required
Varying ad hoc requests from the project team as requested, ensuring completed correctly and within deadline
Work with all other team members to ensure that department deadlines are adhered to and met.
Any other ad hoc duties as required
Training:0.5 day per week online training via Zoom. Working towards Level 3 Business Administrator apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:Could lead to a permanent Project Administrator job for the right candidateEmployer Description:Elecomm are one of the UK’s leading multi-disciplined business service providers, offering Electrical, Mechanical, Data and IT and Maintenance solutions.
At Elecomm, we have a ‘One Team’ approach, we encourage teamwork by encouraging our multi-disciplined teams to work seamlessly together to provide our clients with a reliable service, ensuring that we go above and beyond to always deliver on our promises. We encourage trust and are always honest in our approach ensuring we treat both our employees and customers with respect.Working Hours :Monday to Friday 9am - 5pm with half an hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Daily monitoring of loan applications through our bespoke CRM
Calling applicants to update them/gain additional information as required to progress their application
Processing loan applications over the telephone or supporting the completion by customers online
Answering queries from loan applicants and our retail suppliers whose customers are making the application
Checking for and being mindful of non-compliant applications
Ensuring applications are progressed and completed within the relevant time frames
Conducting 'delivery of goods' satisfaction calls
Identifying alternative finance solutions i.e. secured or commercial loan options
Keeping up to date record of process for management reporting
Liaising with Customer Service staff regarding specific applications or the release of funds to retail suppliers
Training:
Business Administrator Level 3 Apprenticeship Standard
One day every 2 weeks - online learning
Training Outcome:
The opportunities in the world of business are endless
Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers
You can go on to specialise in a particular field and into management. You will find people who started in finance and administration working in all professional areas and at all levels
Employer Description:Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and retail finance.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Customer care skills,Team working,Excellent time management,Ability to multitask,Ability to problem solve,Trustworthy,High attention to detail,Professional manner....Read more...
We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.
Act as the first point of contact for students, staff, and visitors at the college Innovations reception
Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments
Support the delivery of excellent customer service across the college
Maintain accurate records and update databases as required
Assist with the creation and scheduling of engaging content for the department’s social media platforms
Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment
Report any maintenance or health and safety issues promptly
Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship
Complete coursework and assessments on time with the support of your line manager and training provider
Training:
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.Employer Description:Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.Working Hours :Monday - Friday 8.30am - 4.50pm - flexibility required.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Deliver an outstanding customer experience by providing advice and resolving customer queries
Resolving any and all customer queries
Communicating with customers via telephone and email and sometimes face to face
Liaising with all services and departments within the council
Training:
Customer Service Practitioner level 2 apprenticeship standard
You will have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks
20% off the job training will be provided by the employer
English and maths functional skills level 2 if required
Training Outcome:Potential full-time employment with the company after successful completion of apprenticeship. Employer Description:East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.They hugely value staff and know that in order for them to remain successful, it is essential to recognise talented employees, developing and retaining them within the organisation. They are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.Working Hours :Working days and hours to be agreed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Dealing with customers face to face and by telephone
Processing work bookings
Calculating Service & Repair costs for customers
Processing payments
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Practical on the job training will be provided at the employer
You will be working towards a Level 2 Apprenticeship along with Functional Skills in maths & English at Level 2 if required
Training consists of a mixture of one-to-one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell. (Accommodation and transport costs will be covered by your employer)
You will also work towards Honda internal qualifications
Training Outcome:
Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager
Employer Description:Belle Vue Motors was established in may 2010 by directors Mark Crosbie and Shaun Richardson. Working as full time Engineers in the manufacturing industry, we felt that we could utilise our free time better and put our mechanical knowledge to greater use.
Having a personal interest in cars and the motor trade, we felt that combining knowledge and a personal interest together, there was a niche in the market for selling quality used cars at affordable prices.
We started off very small having only a couple of low budget cars in stock at any given time. A couple of years on, we now have a healthy business with a wide variety of used cars in stock with a varied choice to suit all needs and budgets. Although this is down to hard work and effort, the main reason for our success is you, the customer. Our business has been built on word of mouth which we strongly believe is the most important form of advertising.Working Hours :Five days a week, including Saturdays.
Exact working days and times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Ability to Buil Rapport,Self-Motivated,Confident,Adaptable....Read more...
To provide an excellent customer experience while adhering to internal customer service KPI’s
Answering customer queries through email, telephone and live chat services
Ensure all customer accounts, contacts and records are updated and maintained in our CRM portal
Provide administrative support to management team members
Maintain product availability within our ordering portal, adding new products or specifications when required
Liaise with production to ensure stock is being delivered to the customer’s specification and in a timely manner
Raise replacement orders where goods need resending and placing back orders where product lines are holding orders back
Handling all customer complaints in an efficient way and ensuring all complaints are logged in our CRM system and followed up until closed
Training:Training to be provided by Milton Keynes college.Training Outcome:There are a number of routes the apprentice could take. They could focus more in customer service and work through becoming a Customer Service Team Leader then onto a Manager.
Or the apprentice could choose to specialise in a division and begin account management starting as an Account Executive and working up to Account Manager.
Or the apprentice could choose to go into Sales and work as a Telesales Executive or Business Development Executive, then Manager and onto Sales Manager and Head of Sales Division.
We understand that sometimes working in roles people do change their mind and may want to work in a different department and with a different skill set.
Through 1-2-1's we can recognise this together and provide alternative routes to other departments to develop in other areas.Employer Description:Established in 1992 by Martyn Nash, vGroup International has consistently pioneered in after-sales automotive protection. A stream of innovative solutions from bespoke car mats, agile registration plates to tailor-made safety kits are just some of the breakthroughs designed to meet the evolving needs of our partners.Working Hours :Mon-Fri. Shifts TBC.Skills: IT Literate,Written Communication,Verbal Communication.....Read more...
OUTBOUND TRAINING COURSE ADVISOR – TRAINING COURSES – LEEDS – £30,000 BASIC SALARY + BONUS & BENEFITSOur client, a leading and well-established training provider, is seeking an Outbound Training Course Advisor to join their growing team in Leeds. They offer free, classroom-based training courses across Yorkshire and the North East.The Role:
As an Outbound Training Course Advisor, you will advise applicants who have expressed interest in free classroom-based training coursesVerify applicant eligibility and ensure all documentation is completePrepare forms, proposals, and maintain CRM databasesAttend candidate attraction events and networking meetingsOffice-based role in Leeds
The Candidate:
Must have experience in outbound calling or telephone-based customer serviceBackground in training or apprenticeships is advantageous but not essentialStrong communication and interpersonal skillsCompetent in Microsoft Office and CRM systemsAble to work independently and collaborativelyMust live within a commutable distance to Leeds
The Offer:
£30,000 basic salaryBonus scheme28 days holiday (including statutory holidays)Company pensionImmediate start availableJoin a market-leading company with in-house training and development
OUTBOUND TRAINING COURSE ADVISOR – TRAINING COURSES – LEEDS – £30,000 BASIC SALARY + BONUS & BENEFITS....Read more...
Duties will include:
Data inputting
Processing invoices
Dealing with course enquiries
General day-to-day administration to support training delivery, which will include answering telephone calls and emails
Supporting staff with examination bookings
Promotion of our courses to external applicants
Processing applications and payments for Bursary funds
Training:The successful applicant will undertake the L3 Business Administrator Apprenticeship with our Business Training Department. A minimum of 6 hours per week will be spent completing off-the-job training towards the apprenticeship.
Training will cover the knowledge, skills and behaviours within the apprenticeship and you will be required to complete both practical work and written assignments.Training Outcome:Progression within the organisation may be offered to the successful candidate on completion of the apprenticeship.Employer Description:Central Training Group has been delivering specialist Apprenticeship and Vocational training since 1983. We have trained and assisted thousands of people in gaining the confidence, skills and qualifications to progress in their careers or open their own businesses.
We deliver a wide range of Apprenticeships and Vocational training including Business and Administration, Digital Marketing, Hairdressing, Beauty, Management, Customer Service and Public Sector Compliance.Working Hours :Monday to Thursday
8.45am - 5.15pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Use of computer systems to track and liaise with drivers to report status updates to customers and resolve any issues drivers may have when making deliveries
Escalating inquiries to the appropriate team, when necessary
Confirming freight bookings and tracking orders for timely delivery
Providing shipment quotes and setting up shipments and documentation as needed
Use of bespoke software
Any other admin duties as requested
Training:
Woodspeen Training to deliver course online
End-Point Assessment (EPA)
In-house training
Training Outcome:
A permanent position within the organisation
Employer Description:From Lands’ End to John o’ Groats, our UK courier service covers every postcode in the country. We’re here to help you meet the local, national, and international logistical demands of your business – getting goods from A – B, directly and stress-free. Whether its ad hoc, multi drop, planned delivery routes or complete end-to-end logistics, Speedy Freight will literally go the extra mile.Working Hours :Shifts TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The daily duties would include:
Answering the telephone
Responding to emails
Booking in property viewing appointments
Updating the online portal with property adverts
Drafting new tenancy agreements
The role would increase with duties as the training is progressed throughout the course.Training:Remote learning.Training Outcome:Opportunity to continue in the company, but dependant on performance and progress on the programme. Employer Description:Having been in business for almost two decades, we hold a strong reputation as an established and trusted independent agency, managing a varied portfolio of properties from luxury apartments to country houses covering Derby and Nottingham.
We seek to occupy our properties with professionals and hold exclusive direct contracts with some of the Midlands’ largest corporations such as Rolls Royce, Bombardier, Alstom Transport and the NHS.
Together, our honourable and driven team holds almost 40 years of knowledge and experience within the property industry and is committed in providing a first-class service using the most responsive marketing options and promotional techniques to ensure all properties are given the best exposure as possible. Holding integrity and fairness at our core, our agency is a member of the key governing bodies, abiding by the strictest codes of practice.Working Hours :Monday to Friday, 9.00am - 4.00pm (30 minute lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
Do you have previous experience as a Funeral Arranger? Or perhaps you've worked as an Events Coordinator or similar roles and have cross-transferable skills?No previous funeral experience is necessary, as training 'on the job' with regards to the funeral industry will be provided.You will be compassionate, organised, and confident working closely with bereaved families.Welham Jones is an award winning family run funeral business in the local area of West Kent and South East London.Main Duties as Funeral Arranger and Coordinator:In this role, you will be required to handle deceased remains.Arrange and take responsibility for funerals in the Sevenoaks branch whilst coordinating workloads with other branches and team members.Administration:
Complete all administrative tasks needed to be fulfilled for a funeralArranging the funeral from start to finishCompleting all relevant paperwork and documentation correctly and in a timely mannerManage branch & oversee its runningLiaison and Support OfficerUnderstanding the families' requirementsBeing willing and able to view deceased in the Chapel of Rest and show the deceased to grieving families and friendsSupport bereaved mourners during Chapel viewingsOrganise the funeral like any life eventLiaising with all external suppliers to ensure crematoria/cemeteries, church, floral tributes, ministers/clergy etc. are all arranged and confirmed for the funeral serviceAssisting families while they are at our branch and escorting them to the chapel of rest
Telephone Cover:
Participate in the on call out of hours phone rotaTelephone etiquette - Taking first-time calls from bereaved families and guiding them through the process at a difficult time
Networking:
Attend local events & build relationships with local families and promote the branch locally
About You:Essentials for the role:
3 - 5 years' experience of working in a busy office environment with minimal supervisionOpen and empathetic personalityAttention to detailMultitasking and administration in a busy office environmentCustomer relationship building skills and willing to prioritise customer needs during a vulnerable timeAbility to work out of multiple system applicationsGood to high literacy and numeracy skillsIT abilities - MS OfficeClean UK driving licenceProof of eligibility to work in the UK
Preferred skills and attitude:
Personally engage with the local community through networking avenues
Job Details:
Location: Sevenoaks predominantly, but ability and willingness to work out of other branches in West Kent and South East London.Salary: £26-28K per annumReports to: Business Development Manager & Senior Funeral DirectorHours of work: Full time 9 AM - 5PMFixed term contract: 12 months
Apply today to become a trusted presence for families in need-because at Welham Jones, we believe every life deserves to be honoured with dignity and care.....Read more...
Providing support for Clinical Care Team administrative processes to a high-quality standard and within agreed timescales
To process letters, forms and reports in a timely manner
Filing and upkeep of filing system
Contacting patients via telephone, letter or email to book appointments or request information
Processing online requests from patients
Maintaining adequate stock for clinical rooms
Supporting the Clinical Care Team to ensure patients are recalled for long-term condition reviews and monitoring
Responsible for administrative duties as specified by the surgery
Update notice boards and maintain leaflet dispensers
Promote a positive and pro-active image of the practice
Work effectively, participate in and contribute positively to the Clinical Care Team, ensuring good communication about all aspects of the practice
Training:You will receive specific on-the-job training from the employer in your workplace at Pathfields.
Off-the-job training will be delivered using either weekly classroom sessions delivered at the Achievement Training city centre location or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:
Level 3 Business Administration Apprenticeship Standard
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Training Outcome:
Business administration offers a broad range of skills that can be applied to many different sectors and so you would be able to transfer into a wide variety of roles such as accounting, payroll and HR
With further training you could also specialise in an area like legal, financial or medical administration, or progress with training to become a supervisor or office manager
Alternatively, you could train to become a personal assistant, working directly under an individual or manager and earning up to £50,000 a year
Employer Description:We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area. We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists
Receptionists, Administrators and many more!Working Hours :Monday 8am – 2pm
Tuesday Day off (college work)
Wednesday 8am – 2pm
Thursday 8am – 6pm (1 hour break)
Friday 8am – 6pm (1 hour break).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Initiative,Ability to work under pressure,Professional telephone manner....Read more...
