Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face-to-face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
Level 2 Customer Service Practitioner Apprenticeship Standard
The training schedule has yet to be agreed upon, further details will be made available at a later date
The apprenticeship will take a minimum of 12 months to complete.Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
Employer Description:Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.Working Hours :Monday - Friday, daytime hours. Shifts to be confirmed (TBC).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Up to £50,000 + Great Benefits
Are you an experienced C-suite Executive Assistant keen to avoid the repetitive, long commute into London?In order to provide comprehensive support to the CEO in all aspects of business operations within the practice, including ad-hoc personal support when required, a highly organised and experienced Executive Assistant, ideally with a financial services background, is required to join a growing wealth management practice.
Our client specialises in providing strategic financial planning for private clients, trustees and corporate businesses. As such, the role demands a high degree of professionalism, confidentiality, and exceptional client care.Applications are particularly encouraged from individuals that share our client’s focus on quality, team work, continuous development and client care. Key Responsibilities
Manage the CEO’s diary, including booking review meetings within relevant timescales, scheduling ad hoc meetings, and arranging travel
Serve as the primary point of contact for the CEO’s private clients, ensuring they receive timely meetings, regular contact, and exceptional service
Prepare detailed review packs for all relevant meetings and follow up on action items post meeting. Accurately update client files on Salesforce CRM
To prepare and check outgoing internal and external correspondence and reports, including confidential and sensitive information ensuring attention to detail
To deliver the highest standard of client care both internally and externally
Provide administrative support to the CEO, including detailed meeting pack preparation, business submission, client requests, etc
Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills
Extensive liaison with Admin Centres, providing information required to complete transactions within specific timescales
Producing templated client letters and reports
Support the CEO with occasional personal tasks, such as organising car insurance or assisting with travel arrangements
Arrange appropriate client gifts - maintaining a personal touch and attention to detail.
Ad hoc office tasks.
Skills & Experience
Previous successful experience as an Executive Assistant to a Director level individual, ideally in the financial services industry
Experience of client management systems such as Salesforce
Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly
Proficient using all MS Office programs such as Outlook, PowerPoint & Teams
Excellent written communication skills
Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel)
Good organisation skills with strong attention to detail
Able to maintain confidentiality & discretion
Able to manage time effectively with the ability to multi-task
Demonstrates a positive attitude
Work well on own tasks as well as on shared goals as part of a team
Open to change with a creative approach to problem solving
This is a wonderful opportunity for an experienced Executive Assistant to join a dynamic, highly ambitious team with an impressive list of HNWI and celebrity clients. Genuine career development opportunities exist for the right candidate alongside a highly attractive salary and an attractive benefits package including 25 days holiday and breakfast and lunch provided daily. Apply now!....Read more...
Support the administration team and the School Business Manager to undertake a range of general clerical duties, including financial administration
To undertake defined clerical tasks, in accordance with set procedures (processing) e.g. completion of standard returns and to receive and bank dinner money
To undertake the production of letters, report, charts, lists and worksheets and other documents and materials required in school
To carry out and maintain filing and develop and maintain spreadsheets or databases containing financial and non-financial information, and to liaise with examination and data administrators
To assist with the preparation and maintenance of statistical information as may be required
To undertake routine clerical tasks and reprographics requirements in order to support the administrative processes carried out in the school office
To participate in telephone and reception service in accordance with school security procedures regarding access and entry to the premises, dealing with personal and telephone callers in a courteous and efficient manner
Liaise with members of the public, suppliers, schools and other external stakeholders
To carry out maintenance and updates to the school web site, ensuring all data is up to date and current at all times
Compliance with all necessary policies and procedures relating to child protection, equality and diversity, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
To assist in maintaining a safe working environment in accordance with health and safety regulations and policy
To respect the confidential nature of the work and protect personal information in accordance with data protection regulations and policies in place
To develop an understanding of varying policies and procedures within the school, complying with their contents and raising concerns as appropriate
To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training
Training:
Level 3 Business Administration Apprenticeship Standard
Location – Firthmoor Primary School, Ingleby Moor Crescent, Darlington DL1 4RW
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship
Employer Description:We are dedicated to providing the very best care and education for all our children. We want our school to be a happy, inclusive and successful community.
Within a safe, positive and supportive environment, our children are encouraged to take responsibility for their own health and well-being. We promote a love of learning, which encourages our children to aim high and become valuable members of society.
We pride ourselves on being a school at the heart of the Firthmoor, involving pupils, parents and the wider community in our achievementsWorking Hours :Monday - Friday, with one day at Darlington College.
Total hours per week: 37 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Good working relationship,Multitasking,Willingness to learn,Confidentiality,Motivation and commitment,Work to deadlines,Can-do attitude,Work individually,Data input,Enthusiastic,Reliable,Flexible,Act as role model,Support school policy,Undertake further training....Read more...
Main Duties and Responsibilities:
Reception duties:
To provide a high quality, excellent and responsive service to visitors, staff and students in reception.
To provide a welcoming and professional presence for all visitors to the school.
To ensure that telephone calls to the school are handled professionally, efficiently, and accurately.
To ensure that external telephone calls to parents and other outside agencies, are executed professionally, efficiently, and accurately.
To deal with incoming emails and face to face enquiries.
To manage incoming and outgoing post effectively.
Meeting and greeting visitors and efficiently signing them in and out of the school Entry-Sign system, adhering to safeguarding protocol.
Informing staff that visitors have arrived.
Ensuring that room bookings and meetings are recorded efficiently.
Administration Duties:
To provide an efficient and effective administration support function to all staff within the school.
To maintain manual and computerised records/management information systems (SIMS, CPOMS), and to file/store data and information in line with GDPR procedures.
To contact parents/carers to establish the reasons for pupil absence.
To accurately maintain the shared calendar and update the school information.
To update the school webpage with letters/newsletters/pictures/information as provided by the Head Teacher.
Organise parent mail and send letters and text each week.
Producing documents to school standards including letters, handouts, leaflets, booklets, spreadsheets, presentations, image editing (e.g. photos) etc.
Administering and processing enquiries, referrals, and other requests in line with procedures.
Other Duties:
To assist with first aid duties.
Ensure that all duties and responsibilities are discharged in accordance with Health and Safety and Safeguarding procedures.
To ensure confidentiality is maintained at all times.
Participate in training and other learning activities and performance management as required.
Training:
Level 3 Business Administration at Stockton Riverside College.
Functional skills Maths & English, if required.
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:Bishopton PRU is a complex Pupil Referral Unit offering educational provision to KS3 and KS4 pupils who are at risk of exclusion, permanent exclusion from school or those not attending mainstream school for other reasons such as illness (physical and/or psychological). The centre also brokers alternative vocational provision for pupils who remain solely on the role of mainstream schools.
The school has recently merged onto one site, but still offers the same provisions:
Bishopton PRU provides provision for KS3 and KS4 pupils not attending mainstream schools and those accessing alternative education provision. The aim for those pupils based at Bishopton is to return to their mainstream school after a 12 week period. If this is not appropriate, further educational advice is sought with a view to either extending the placement, accessing alternative provision or statutory assessment.Working Hours :Monday to Friday, hours to be confirmed. 30 hours with the school and 7.5 hours in learning.Skills: Communication skills,Problem solving skills,Team working,Initiative,Energetic and enthusiastic,Caring but firm approach,Empathetic,Microsoft Office knowledge,Flexible,Able to work independently....Read more...
Responding to routine enquiries by telephone and email
Greeting visitors to the Marsh Academy site.
Provide clerical support e.g. photocopying, filing, e-mailing, faxing and the completion and processing of routine forms.
Maintain manual and computerised record/information systems.
Training:
Training will take place within the workplace in association with the college.
Training Outcome:
Customer service
Adminstration
Employer Description:The Marsh Academy was formed in September 2007 and the new main
building opened in 2012, providing an outstanding learning
environment for our students. The school site was completed in 2014 with
the opening of the Marsh Academy Community Hub. The campus has more recently added specialist learning areas for our students with SEND and we are proud that our Dommett Centre is home to a specialist provision for children with autism. The academy also has its own Leisure Centre and Cinema on site, open to the public as we as benefitting our school community. It is very important for us to find the right person to be part of the future of The Marsh Academy. If all of the above
interests you and reflects your own professional ambition then we would be delighted to receive your application.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answering the phone
Liaising with customers and suppliers
Developing and managing the companies social media presence
Creating Excel spreadsheets and using existing ones
Learning our bespoke IT systems to track our customer orders from producing to delivering
Provide updates to customers via email and telephone
Filing
Inputting invoices onto the system
Training:Training will take place on-site at J.M. Aluminium Ltd.Training Outcome:Progression is offered to the correct candidate.Employer Description:JM Aluminium Ltd are manufacturers of aluminium windows, doors and curtain walling based in North West England. We work with a range of customers including local authorities, large construction firms and small builders Our main system suppliers are SCHÜCO and COMAR Aluminium Systems Ltd. We can also offer fully working AutoCAD drawings for any given project should these be required. Our work includes hospitals, schools, colleges, universities, prisons, banks, business parks, industrial units, retail outlets, offices, sport and fitness centres, varying in value from £1000 to £250,000 As a family business we understand the need for both quality and reliability, we have established an excellent reputation with our customers offering the best possible service at all timesWorking Hours :Monday - Thursday 7.00am - 3.30pm and Friday 7.00am - 12.30pm.Skills: Team working,Good Work Ethic,Positive Attitude,Willing to Learn,Ambitious,Reliable,Hardworking,Interested in Engineering....Read more...
Telecare Officer
Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets
The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.
Pay rate – £21.58 PAYE / £28.22 Umbrella
Main Responsibilities
As a Telecare Officer, you will be responsible for:
To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour’s staff or agencies.
To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user’s homes.
To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
Requirements:
Experience in similar role
To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
Enhanced DBS
Working with Service Care Solutions comes with many benefits, including:
A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week
If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!....Read more...
Children’s Home Registered Manager
Job Type: Permanent Location: Gloucester Salary: £52,265 - £56,050 per annum dependent on experienceAbout the role: To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children’s home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager’s assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident’s needs) by Ofsted, the regulator.Requirements:
Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
Evidence of continued professional develop
Full UK driving license
DBS clearance
Benefits:
Flexible and agile working opportunities
25.5 days annual leave rising to 30.5 days after 5 years continuous service
Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
Family friendly policies and benefits to help support you and your family
Supportive and positive working environment with regular, robust supervision
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
An in-house Occupational Health service
Employee discount scheme
Cycle to work scheme
Links to employee networks such as Prism (LGBT+) and the Young Employees Network
Career development and qualification opportunities
Access to our Social Work Academy
If this a role you’re interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail....Read more...
Daily duties consist of:
Administration of our fleet maintenance schedules and daily tasks
Assisting the Administration team and the Managers with all aspects of service centre administration, learning the job while working
Liaising with the Police and officials and processing paperwork;
Liaising with customers, handling queries
Responding to emails, taking telephone calls and liaising with our customers face-to-face
Carrying out day-to-day administration roles
General filing
If you have the drive and passion to work in a busy office-based role and are looking to work in a supportive and welcoming environment, we will provide you with the tools and encouragement to help grow your skills and career within The Mansfield Group and the wider organisation.
No two days are the same at The Mansfield Group, this role will suit an individual who thrives in a work environment that is fast-paced, interesting and a dynamic working environment so will only suit those with a flexible, positive approach to work and who are good with peopleTraining:
Business administrator level 3 apprenticeship standard
Weekly off-the-job training
Bi-weekly learning session
Functional skills if required
Training Outcome:On completion of apprenticeship, opportunity of a permanent position. Employer Description:The Mansfield Group was established in 1978, over the past 15 years, the business has specialised in vehicle recovery, rescue, storage and repair providing services to all the major Motoring Organisations, Police, Council and Government Agencies.
The Mansfield Group operates over 180 specialist rescue and recovery vehicles and provides its geographical footprint from a total of eleven service centres across the Central, Northern and Southern geographical areas of the Country. Each Service Centre as one or two Administrators, offering support to ensure the centre runs smoothly.Working Hours :• Monday to Friday
• 9.00am- 4.30pm/9.30am - 5.00pm /8.30am - 4.00pm- (1 hour for breaks & lunch)
• 35 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Onboarding Co-ordinator- No experience needed!Location: Hybrid 2 days in the office, the rest working from homeSalary £22,575 per annum + bonus Working hours: 37.5 hours Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.
You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touch points with them throughout their contract with us, ensuring they get the most out of their Citation service.
Who we are looking for?We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations. What’s in it for you?We don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV.....Read more...
Onboarding Co-ordinator- No experience needed!Location: Hybrid 2 days in the office, the rest working from homeSalary £22,575 per annum + bonus Working hours: 37.5 hours Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.
You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touch points with them throughout their contract with us, ensuring they get the most out of their Citation service.
Who we are looking for?We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations. What’s in it for you?We don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV.....Read more...
Registering applicants on the telephone and in person
Sales & lettings viewings
Administration for sale progression
Administration for lettings property progression
Sales chasing
Negotiating own sales / lets
Generating new business (general)
Dealing with clients directly
Training:The apprenticeship training is delivered through a combination of workplace learning and regular college attendance through monthly virtual masterclasses. This training will teach you the knowledge, skills and behaviours set out in the Customer Services Practitioner Level 2 standard.
On completion the apprentice will receive Customer Services Practitioner Level 2 qualification. Functional Skills in maths and English may also be required depending on current level. Training Outcome:Upon successful completion of your apprenticeship, there may be the opportunity for further progression and responsibilites within Weldons Sales & Lettings.
Upon successful completion of the Level 2 Customer Services Practitioner apprenticeship, you can progress onto a Level 3 programme such as Business Administration or Team Leader.Employer Description:Weldons Sales & Lettings is a family owned and run, Award winning Local Independent agent based in Shaftesbury, North Dorset. Over the years we have built up an enviable reputation for our honesty, integrity and customer service. We treat our clients with respect and work with them closely to exceed their expectations. We specialise in providing our customers whether buyers, sellers, landlords, tenants or investors with a first-class end to end service. With many years of experience and wealth of local knowledge, we pride ourselves in providing accurate Market & Property appraisals, backed up with recent market intelligence, research and data. Our dedicated team have established a reputation for integrity, honesty and above all putting our clients first.Working Hours :Monday to Friday 9:00am – 5:30pm with a one hour lunch break. Alternative Saturdays 9:00am – 12:00pm midday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Physical fitness....Read more...
Answering phones
Processing orders
Booking deliveries
Customer service enquiries and resolutions
Dropship account maintenance
Sales calls and customer account management
Excellent written and verbal communication skills
Commitment to learn about the business and position
Brilliant team player
Previous experience with Sage 50 Microsoft packages including Office, Word and Excel
Good maths and English
Strong administration skills, a keenness to learn
Some flexibility may occasionally be required
Excellent telephone manner
Training:You will be working 4 days a week and on Wednesdays attend our Digbeth campus for your off the job training. The times will be 9am-5pm.Training Outcome:There is a potential for a full time position at the end of the apprenticeship should the position be availableEmployer Description:Here at Autozone... We understand the importance of traditional values, weather you would like to order your parts online, through the phone or in-store. We are here to help, weather you're a automotive wiz or a newbie, we are here to serve you and will try our hardest to help you. Whatever issue you are facing, let us help. Autozone is a family run business established over 25 years ago. We pride ourselves in providing the best service possible. We value each and every customer. With over 2000 products in stock we are able to provide you a large offering of products, in store and online. If there is a product you would like, do not hesitate and give us a call or visit the shop and we are 99% sure, we will be able to get you the part!Working Hours :Monday - Friday 9am-5pm .
May be required to work other shifts also. To be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Deal with Careline enquiries via telephone and email
Liaise with external agencies
Develop and maintain various databases, process invoices
Take an active role in the development and testing of new and existing Technology Enabled Care Solutions
Training:
Level 3 Business Administrator Apprenticeship Standard
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender identity, race, religion or belief, gender or sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
2nd Line Engineer – London ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
An opportunity has arisen for Conveyancing Assistant with 1+ year of conveyancing experience in sales and purchase to join a well-established legal firm. This full-time role offers excellent benefits and competitive salary.
As a Conveyancing Assistant, you will be responsible for accurate data entry and legal document preparation while effectively handling a substantial workload.
You will be responsible for:
? Initiating new files and entering instructions into the Case Management system.
? Conduct property searches and manage incoming mail and telephone inquiries.
? Handling exchanges and associated paperwork.
? Organising completions and issuing mortgage reports.
? Regularly update the Case Management system and prepare and issue contracts for sale files.
? Perform administrative tasks including filing, billing, faxing, photocopying, sorting mail, and archiving documents.
What we are looking for:
? Previously worked as a Conveyancing Assistant, Legal Assistant or in a similar role.
? Minimum 1 year of conveyancing experience in sales and purchase, ideally new build
? Strong literacy, numeracy and communication skills.
? Skilled in IT.
What's on offer:
? Competitive salary.
? Profit Sharing Scheme
? 23 days starting,
? Pension Scheme
? Life Assurance
? Death in Service benefit at 3 times salary.
? Private Health Insurance
? Enhanced Maternity/Paternity Pay
? Employee Assistance Programme
? Paycare Health Cash Plan
? Discounted Bus Travel.
? Payroll Giving Scheme
? Employee Referral Bonus
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our websi....Read more...
The following duties are the core responsibilities of the Apprentice.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Managing Emails: Oversee and respond to important company emails, handling enquiries, confirming bookings, and addressing urgent client requests.
Hotel Coordination: Liaise with hotels daily, coordinating bookings, checking availability, and confirming details for corporate clients.
Client Profiles: Maintain and update client profiles to ensure accurate, personalised service and smooth communication.
Booking Meeting Rooms: Coordinate and book meeting rooms, ensuring they meet client needs and are reserved on time.
Venue Sourcing: Assist with sourcing venues for events or conferences, researching options and providing recommendations based on client requirements.
Basic Operational & Admin Duties: Support the team with filing, data entry, and maintaining accurate records for smooth daily operations.
Telephone Answering: Answer incoming calls, providing a professional greeting and directing enquiries to the appropriate team members.
Training Outcome:The right candidate can expect to be offered a permanent position once the apprenticeship has successfully been completed.Employer Description:Corporate Travel and Events Company – Booking corporate travel and events globally.
Currently 21 employee’s and growing.
Based in ChelmsfordWorking Hours :Full time Monday to Friday 9am to 5pm in office – 1 hr for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Non judgemental,Patience,Microsoft literate,Methodical,Calm,Multitask....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team• Learning how to provide technical support• Assisting in customer projects and support activities as skills allow• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients• Learning how to handle telephone support calls as well as incoming helpdesk emails • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary • Updating company systemsTraining Outcome:Venture 1 has a history of employing graduate apprentices into Full Time roles.Employer Description:We strive to deliver ethical, innovative, inclusive IT to our customers, with exceptional levels of skill, service, and quality, and in a manner that intrinsically supports sustainability, protecting the future of our wonderful planet.
Venture 1 Consulting was established in London in 2000, and has been helping businesses deliver innovation and efficiencies through the use of fit-for-purpose technology solutions ever since.Working Hours :Monday - Friday (Between 08:00 and 18:00)Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs.
Job duties:
Answering the telephone.
Updating information on the online database.
Making high volume outbound calls to existing and new potential customers explaining services offered/how you might be able to help with energy contracts and getting them the best deal for the best price.
Establishing customers’ needs and initially passing any leads over to more experienced members of staff for them to follow up, with the ability to be able to do this yourself as you get more confident in your role.
Liaising with energy providers to source the right product and solutions.
Providing accurate written quotations for customers, whilst maintaining account management data within our CRM platform.
Building rapport with our customers and provide them with a first-class service.
Using a consultative and value driven approach.
Working with the team to create a great place to work.
Person specification
Confidence, especially on the telephone
Keen to progress within your career
Hard working and reliable
Initiative and a desire to learn and grow with the business.
A collaborator, team worker and effective communicator.
Resilient and able to work under pressure.
You will receive a Level 3 Business Administration qualification at the end of the apprenticeship, subject to passing the end point assessments. The apprenticeship will take roughly 18-months, and the opportunity to stay working there after the apprenticeship is over will be available if you are performing well within your role.Training:
Level 3 Business Administration qualification
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent postion upon completion of the apprenticeship.
Employer Description:Our client is a UK based energy consultant working with 34 of the biggest and most trusted energy suppliers. They were founded in 2021 so they have a fresh and unique approach to the energy sector. They have quickly expanded outside of Northamptonshire and are now helping business’s all over the UK.
As an Energy Sales Broker Apprentice, you’ll be responsible for making outbound calls to existing and new customers. You’ll be helping businesses secure a better deal on their energy contracts, using a consultative approach to help them with a wide range of options to meet their needs. We are now looking for an apprentice to join our friendly team in Corby, Northants.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide a warm, friendly, and professional welcome to all telephone, walk-in and online customers.
Identify the customer’s needs and direct them to the relevant area of the business on the phone and online, including via Vospers website chat.
Working with accuracy, you will be interacting with customers online, answering queries promptly and professionally, which will demonstrate your excellent computer, literacy and typing skills.
Answer, qualify and announce calls to individuals and departments in a prompt, professional, friendly, and helpful manner, taking and forwarding messages as appropriate.
Assign website enquiries and leads to the relevant Sales departments and forwarding on aftersales leads to the Service and Parts departments, following up when necessary.
Taking ownership of Customer Service enquiries, resolving issues when appropriate and ensuring correct escalation when required.
Be a point of contact for post and parcel deliveries and inform departments of any visitor’s arrival, signing in guests when applicable and assisting with marketing campaigns.
Training:You will receive specific on the job training from the employer in your workplace at Vospers.
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE or equivalent) will need to achieve this level before the end of their apprenticeship.
Training Outcome:Customer service skills are transferred across lots of different jobs and industries.
With experience, you could:
With experience you could:
Work in other industries like transport, delivery and storage or digital.
Become a team leader, training officer or customer services manager.
Move into other areas of the business, like sales or account handling.
Employer Description:At Vospers Ford we have several dealerships located across Devon and Cornwall offering both passenger cars and commercial vehicles, as well as after-sales and servicing facilities.
Each of the Vospers Ford teams uphold our core values, which include providing the highest levels of customer service, going above and beyond whenever possible and providing our customers with the highest quality product and services.Working Hours :Monday – Friday between 9am to 6pm with 1 day a week at college TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Punctual....Read more...
The Company:
Sells Electric motors to OEMs and Industrial End Users
Deals in drives and switchgear.
Been in operation since the 1960s
Making electronic and electrical parts and products for factory automation
The Role of the Internal Sales Engineer
Deliver excellent customer service
Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
Identify and action appropriate steps to rectify any shortfalls
Manage customer queries in relation to invoices, orders or stock
Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches
Utilising IT systems such as Workspace, Power BI and Microsoft Office to support the customer experience.
Supporting in other areas of the branch as required
Benefits of the Internal Sales Engineer
£28k-£35k salary
Bonus
Healthcare
Pension
25 days’ holiday + bank holidays
The Ideal Person for the Internal Sales Engineer
Experience of working in a highly competitive customer focused role (B2B, B2C)
Experience of working within a sales / target driven role
Proactive mind set
To be customer centric with a customer service background
To demonstrate proactive sales via phone, face-to-face & online
To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail
A flexible approach and an ability to work under pressure
Independence
An ability to recognise sales opportunities
An ability to embrace change and new technologies
If you think the role of Internal Sales Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Company: Service Care Solutions Trust: Lancashire & South Cumbria NHS Foundation Trust Location: Children’s Therapy Services, Leyland House, Centurion Way, Leyland, PR26Position: Occupational Therapy Specialisation: Children’s Therapy Services (Community)Shift Pattern: Monday – Friday | 8:30am – 16:30pm Pay Rate: Day £27ph About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.Responsibilities:
Assisting children with motor coordination difficulties (diagnosis of DCD, ASD, ADHD, co-morbidities) – Generally ages 5 – 16
Focus on adapting environments to make it safe for children, usually age 3-4.
Potentially children with neurological and genetic conditions – equipment assessment and reviews.
Telephone consultations with parents to capture current situation, strengths, areas of concern, priorities, and goals- signposting to universal and targeted resources as appropriate.
Qualifications and Requirements:
Hold a degree in occupational therapy.
Fully enhanced valid DBS
Experience of working with Children is required.
Community experience is preferred.
Benefits:
Weekly pay
Free training
Fully enhanced DBS check provided free of charge.
Competitive pay rates
Exceptional referral bonuses
Specialist consultants offering single point of contact.
Rate Breakdown £27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive We offer a £250 bonus for starting a contract with SCS.Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk....Read more...
Answering the Phone
Dealing with queries
Booking in reactive jobs
Assisting with Domestic/Commercial PPM Works
Raising and Issuing Purchase Orders to Sub-Contractors
Obtaining & Matching Jobs Sheets with Sub Contractors Invoices
Obtain Service reports and reviewing prior to upload
Manage and issue service reports to the client and upload onto the system
Communicating with clients and suppliers via email and telephone
Organising documentation, including logging documents on the clients' database records
Filing
Typing notes, reports and papers for distribution.
Communicate effectively with Operational team and Customers where appropriate
Assisting with the company Vehicles – Booking in services/mots ECT
Tracker Reporting
Carrying out weekly/monthly Health and Safety checks
Checking that all HR documents are up to date
Additional duties as required within the role
Training:
The apprentice will have regular 4 - 6 weekly visits by the assessor and that will be a blend of on line and on site visits at the employer premises.
Training Outcome:
Progression within the Company, take on more responsability to taking the management role and taking their own apprentice on.
Employer Description:All of the professional Mechanical & Building services you need, under one roof.
HMM Mechanical & Building Services are dedicated to our customers and the high quality, trusted services we provide. We have over 30 years’ experience in the heating and plumbing industry, mechanical services and building maintenance.
We are a friendly business specialising in everything from installations, repairs, servicing and maintenance covering local and national areas.Working Hours :Monday - Thursday, 8.00am to 4.30pm
& Friday, 8.00am to 3.00pm with 30 minutes lunch break and a 15 minute break in the morning afternoon.Skills: Organisation skills,Initiative,Good communication skills,Understanding of Computers,Good understanding of Excel,Good understanding of Word,Good understanding of Emails,Admin experience useful,Friendly nature,Willing to learn,Can work as part of a team,Able to work alone,Good attention to detail,Positive attitude....Read more...
Processing of customer orders accurately, ensuring minimum order quantities and pallet layers are met.
Communicate with key customers to keep them advised of production, stock levels and delivery expectations.
Liaising with Supply chain and Hauliers.
Pro-actively minimise distribution costs, by consolidating deliveries wherever possible.
Empowered to apply appropriate carriage charges, if terms and conditions are not met.
To agree and facilitate the return of goods to Aimia Foods, from a customer’s premises, or the end user, within current guidelines.
To minimise credits and pro-actively reduce credits wherever possible.
To resolve customer queries satisfactorily for customers in an efficient and courteous and manner.
Deal with telephone, written and email enquiries efficiently.
Follow customer and consumer product complaint procedures until an acceptable query resolution has been found within the agreed time scales.
To provide internal sales support and communicate all relevant information to National Account Managers.
Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations.
Record and maintain the customer database with accurate contact details and customer requirements.
Responsible to complete administration accurately and to update processes in SOP file on an on-going basis.
Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility.
Drive all relevant Product/Brand Promotional Activity.
Training:The Apprenticeship will be delivered remotely within the workplace with onsite visits every calender monthTraining Outcome:Opportunity for long term prospects with the companyEmployer Description:Aimia Foods are a market leading food and beverage company. We delight in developing, manufacturing and nurturing our own brands, as well as managing, manufacturing, and distributing some of the worlds' best loved brandsWorking Hours :Monday to Friday between 8am & 5pm (either 8am-4pm, 8:30am-4:30pm or 9am-5pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Service Care Solutions are currently looking for an administrative assistant on behalf of Nottinghamshire County Council. This position is based within the adults services and is fully office based as the successful candidate will be required to help with providing a reception service for the team.
In this role the successful candidate will provide general administrative support to the team. Some of the duties that you can expect in this role include, but are not limited to:
- organising and management of files - updating and maintaining spreadsheets - monitoring of budgets and payment of invoices - reception duties as and when required - answering telephone and email correspondence
This role is on an initial temporary contract for 2 months with a view to being reviewed for extension following this period. The pay rate for this role is £14.24 per hour and it will be a full time position for 37 hours per week.
The benefits of working with Eilidh at Service Care Solutions: • You will receive a dedicated and personal consultant with a vast knowledge of social work • We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country • We provide frequent updates of new opportunities via text and email • We have an expert payroll service which is processed twice a week At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period. To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.....Read more...
