Funeral Arranger and Coordinator

Do you have previous experience as a Funeral Arranger? Or perhaps you've worked as an Events Coordinator or similar roles and have cross-transferable skills?

No previous funeral experience is necessary, as training 'on the job' with regards to the funeral industry will be provided.

You will be compassionate, organised, and confident working closely with bereaved families.

Welham Jones is an award winning family run funeral business in the local area of West Kent and South East London.

Main Duties as Funeral Arranger and Coordinator:

In this role, you will be required to handle deceased remains.

Arrange and take responsibility for funerals in the Sevenoaks branch whilst coordinating workloads with other branches and team members.

Administration:

Complete all administrative tasks needed to be fulfilled for a funeralArranging the funeral from start to finishCompleting all relevant paperwork and documentation correctly and in a timely mannerManage branch & oversee its runningLiaison and Support OfficerUnderstanding the families' requirementsBeing willing and able to view deceased in the Chapel of Rest and show the deceased to grieving families and friendsSupport bereaved mourners during Chapel viewingsOrganise the funeral like any life eventLiaising with all external suppliers to ensure crematoria/cemeteries, church, floral tributes, ministers/clergy etc. are all arranged and confirmed for the funeral serviceAssisting families while they are at our branch and escorting them to the chapel of rest

Telephone Cover:

Participate in the on call out of hours phone rotaTelephone etiquette - Taking first-time calls from bereaved families and guiding them through the process at a difficult time

Networking:

Attend local events & build relationships with local families and promote the branch locally

About You:

Essentials for the role:

3 - 5 years' experience of working in a busy office environment with minimal supervisionOpen and empathetic personalityAttention to detailMultitasking and administration in a busy office environmentCustomer relationship building skills and willing to prioritise customer needs during a vulnerable timeAbility to work out of multiple system applicationsGood to high literacy and numeracy skillsIT abilities - MS OfficeClean UK driving licenceProof of eligibility to work in the UK

Preferred skills and attitude:

Personally engage with the local community through networking avenues

Job Details:

Location: Sevenoaks predominantly, but ability and willingness to work out of other branches in West Kent and South East London.Salary: £26-28K per annumReports to: Business Development Manager & Senior Funeral DirectorHours of work: Full time 9 AM - 5PMFixed term contract: 12 months

Apply today to become a trusted presence for families in need-because at Welham Jones, we believe every life deserves to be honoured with dignity and care.