Clinical Care Apprentice

Providing support for Clinical Care Team administrative processes to a high-quality standard and within agreed timescales To process letters, forms and reports in a timely manner Filing and upkeep of filing system Contacting patients via telephone, letter or email to book appointments or request information Processing online requests from patients Maintaining adequate stock for clinical rooms Supporting the Clinical Care Team to ensure patients are recalled for long-term condition reviews and monitoring Responsible for administrative duties as specified by the surgery Update notice boards and maintain leaflet dispensers Promote a positive and pro-active image of the practice Work effectively, participate in and contribute positively to the Clinical Care Team, ensuring good communication about all aspects of the practice

Training:

You will receive specific on-the-job training from the employer in your workplace at Pathfields.

Off-the-job training will be delivered using either weekly classroom sessions delivered at the Achievement Training city centre location or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:

Level 3 Business Administration Apprenticeship Standard Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

Training Outcome:
Business administration offers a broad range of skills that can be applied to many different sectors and so you would be able to transfer into a wide variety of roles such as accounting, payroll and HR With further training you could also specialise in an area like legal, financial or medical administration, or progress with training to become a supervisor or office manager Alternatively, you could train to become a personal assistant, working directly under an individual or manager and earning up to £50,000 a year



Employer Description:
We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area. We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionists, Administrators and many more!

Working Hours :
Monday 8am – 2pm Tuesday Day off (college work) Wednesday 8am – 2pm Thursday 8am – 6pm (1 hour break) Friday 8am – 6pm (1 hour break).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Initiative,Ability to work under pressure,Professional telephone manner