Cover the reception, answering the telephone and dealing with clients
Assisting with photocopying
Dealing with the post, including opening, distributing and franking outgoing mail
Opening case files
General typing duties
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
One to one Tutor Assessor support in the workplace
Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training Outcome:
Excellent future prospects for the right candidate
Employer Description:Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are commited to providing dependable and friendly services tailored to our clients individual needs.Working Hours :30+ hours per week, full hours TBCSkills: Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Answering telephone and booking appointments
Word document management
Guiding patients
Listening to patients queries, complaints and compliments and dealing with appropriately
EMIS medical computer management system.
Scanning
Filing
Training:You will attend training at National Business College on Greenhead Rd, 1 day per fortnight.
Customer service practitioner (Level 2) apprenticeship, including Functional Skills in English and maths if required.Training Outcome:For the right candidate to progress into administration or full time reception roleEmployer Description:Dr Handa & Partner is one of the leading GP practice in Huddersfield and it is located at 34 Fartown Green Road, Huddersfield, West Yorkshire, HD2 1AE. Working Hours :Hours can vary due to nature of practice open hours but this will be agreedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working....Read more...
Kick-start your conveyancing career with hands-on experience, real responsibility, and a clear path to becoming a Property Lawyer.
Were looking for a Conveyancing Paralegal to join a growing and forward-thinking conveyancing team based in Stockport. This role offers the perfect opportunity to develop your skills while working alongside an experienced Senior Property Lawyer on a varied residential property caseload. With structured training, modern systems, and strong progression opportunities, youll be supported every step of the way as you work toward running your own caseload.
The Role
As a Conveyancing Paralegal, youll play a key role in supporting a Senior Property Lawyer across all stages of the conveyancing process. Youll be the first point of contact for clients and stakeholders, ensuring transactions progress smoothly and efficiently. Using an industry-leading Case Management System, youll gain exposure to every part of the residential conveyancing journey.
Key Responsibilities
- Support the Senior Property Lawyer to ensure all files progress promptly.
- Maintain well-organised, compliant files in line with SLAs and regulatory standards.
- Handle telephone and email enquiries, providing exceptional customer service.
- Use advanced conveyancing systems and technology to enhance the client experience.
- Liaise with clients, lenders, brokers, estate agents, and other solicitors.
- Keep detailed telephone notes and respond to emails and calls promptly.
- Assist with completions and all administrative work between Exchange and Completion.
- Prepare Requisitions on Title, completion statements, invoices, and relevant correspondence.
- Support the wider team by taking on additional tasks where needed.
- Follow workflow tasks and prompts to ensure timely action.
- Accurately input data into the case management system.
What Were Looking For
- Previous conveyancing experience (strongly preferred)
- Strong communication skills with the ability to build lasting client relationships
- Experience with Case Management Systems (Visualfiles desirable)
- Excellent organisational skills and the ability to prioritise effectively
Whats on Offer
A supportive and positive working environment with a range of benefits, including:
- 25 days annual leave + your birthday off
- Hybrid working following your training period
- Free conveyancing legal fees
- Moving home days and volunteering days
- Retail discounts, social events, and refer-a-friend bonuses
- A welcoming office culture with great coffee, fruit, and snacks
This team is committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. Applicants from all backgrounds are encouraged to apply, and support is available throughout the recruitment process if needed.
If this opportunity interests you, please get in contact with Tracy on 0161 9147 357 or e-mail your CV to t.carlisle@clayton-legal.co.uk.....Read more...
Your main duties and responsibilities will be:
Undertake a range of administrative/IT-based duties
Answer the telephone & relay accurate messages back to relevant staff as appropriate
Effectively communicate with departments, colleagues & visitors from all sources either by phone, email, or via request
Carry out auditing of files & keep up to date with relevant documentation by way of regular filing
Use ICT equipment and software using an in-house database/spreadsheet system to keep accurate records
To assist with incoming and outgoing post
To support the team in producing reports
Develop customer service skills to contribute to the delivery of our services
Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
Making telephone calls to arrange appointments with customers and their families
Complete general admin tasks for all incoming social care tasks, safeguarding, therapy assessments, etc
To comply with the policies of Sandwell MBC
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. Training Outcome:This apprenticeship is a fixed term 12 month contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday, 9am – 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual and reliable,Empathy & understanding,Confidentiality,Prioritise workload,Adhere to data protection....Read more...
Working with other admin staff across 3 sites, you will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users.
You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems
Raise orders and deal with invoices and related enquiries
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be complex, and/or of a confidential nature
Provide support with ensuring that legislative and internal deadlines are met
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle
Actively participate in regular progress reviews
Become an active team member
Undertake appropriate training as identified relevant to the role
Deliver services in a courteous and professional manner
Always maintain strict confidentiality of data
Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term contract
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
You will be completing your Level 3 Business Admin Apprenticeship with CavityTraining.
Key Responsibilities:
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Supporting on reception area when required
Accounts support
Dealing with post
Any other admin duties as requested
Training:
Business Administrator Level 3
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:Full-time post following completion of the apprenticeship programme.Employer Description:JLB Property Maintenance Ltd is a nationwide reactive and pre-planned maintenance company based in Northamptonshire, UK.Working Hours :Monday - Friday, 8.00am - 5.00pm, 30 minute lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:30).Skills: Communication skills,IT skills,Attention to detail....Read more...
Provide first-line technical support to clients via telephone, email, and remote assistance tools
Respond to and resolve IT support requests in a timely and professional manner
Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices
Assist with the installation, configuration, and maintenance of IT equipment and systems
Document and track support requests and resolutions using our ticketing system
Escalate complex issues to higher-level support when necessary
Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales
Participate in training sessions and complete the Microsoft development programme to improve technical skills and knowledge
Training:You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification.Training Outcome:Opportunities for career progression within the company.Employer Description:Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.Working Hours :Monday to Friday, between 08:30 to 17:30.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Adaptability....Read more...
To be part of a team of staff providing data management services to all customers (internal and external) including enrolment, data input, timetabling, & registers
Processing and updating personal and qualification data onto the College’s student records management system and other associated software applications, with a high and consistent level of accuracy
Ensuring that data captured is audit compliant, with feedback detailing any issues to relevant parties
To work flexibly to assist with a range of administration tasks across the CIS function as required, including general office duties i.e. photocopying, filing, scanning etc.
To assist in the timetabling of courses and rooms across the College campuses
To make telephone calls, deal with routine enquiries, supply accurate information and take messages with a consistently high level of customer service
To develop an understanding of the various funding streams and methodologies that exist in the further education (FE) sector
To assist in data preparation prior to the submission of funding returns, including error correction (with the use of DSAT and FIS software)
Play a role in the preparation and planning of induction and enrolment events
Proactively monitor and administer change requests through the College change request system incl. student data amends and withdrawals
Attend college on a regular basis (likely to be a day release model) to complete and achieve your apprentice programme
Attend and contribute on staff development events
To develop effective use of the College’s communication systems including email and telephone, always ensuring a high level of customer care
Carry out any other duties that are commensurate with the post
Training:Level 3 Business Administrator course:
At Westmorland Campus, Kendal College
1 day a week
Training Outcome:Potential for progression into other college roles.Employer Description:Kendal College is a FE provider, made up of 3 campuses, that provides outstanding education and training opportunities that are responsive to the needs of our students and our community.
All our actions will help develop our students to deliver positive economic and sustainable environmental change both now and in the future.Working Hours :Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Polite....Read more...
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/ Practice Manager dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Training:As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:
This vacancy is for at least duration of the apprenticeship programme
There is also the possibility of fulltime administrative role following successful completion of the apprenticeship
Employer Description:We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and at two branch surgeries at Lane End and Hambleden.
Surgery consultations are normally by appointment and there are specialist clinics in various fields.
The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.Working Hours :Monday- Friday, between the hours of 8.00am- 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Non judgemental,Confidentiality....Read more...
Everyone Active – Houghton Sport and Wellness Centre.
Why not apply for an Everyone Active apprenticeship programme today! We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure.
This 12-month work-based programme will include both on and off-the-job training and give you a Level 2 Customer Service Practitioner qualification.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
We need an Apprentice Customer Service Advisor who will…
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers and answering the telephone
You will be required to work days, evenings and weekends.
Full training will be given on the centre’s systems.
As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service. You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres. You will also be expected to have a hands-on approach across the Leisure Centre, helping to assemble equipment and other duties.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training:The apprentice will receive full on-the-job training, as well as 20% off the job training. They will also receive a full wrap-around service from SCL.Training Outcome:The apprentice can move on to a L3 once they have completed their L2 Customer Service Practitioner qualification.Employer Description:We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisureWorking Hours :TBC at the interview stage.Skills: Customer care skills,Organisation skills,Team working,Administrative skills,Communication skills....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday (08:15-20:00) Tuesday,Wednesday,Thursday (08:15-17:30) Friday (08:15-16:15)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:30 and Friday, 08:15 - 16:45Skills: Communication skills,IT skills,Attention to detail....Read more...
Im supporting a well-regarded law firm as they look to bring a full-time Office Administrator into their central support team. This is a role that would suit someone who enjoys being right at the heart of a busy office, working alongside a friendly group who genuinely pull together and look after one another.
To be considered, youll need to have experience working within a professional services environment, ideally in an office-based position where youve spent time speaking with clients or customers over the telephone. You should be comfortable working with electronic filing systems and confident using Microsoft Office. If youve previously worked in a law firm and have strong typing skills, that would be a real advantage, but it isnt essential.
What you\'ll be doing
- Answering phone calls politely and helpfully
- Opening and sorting incoming post, then scanning documents to the case management system
- Supporting with outgoing post
- Archiving, filing, and general office organisation
- Offering support to the reception and secretarial teams when needed
- Greeting visitors, offering refreshments, and helping them feel welcome
The firm values people who naturally take a caring, professional approach and someone who truly understands the importance of excellent client service.
The firm places a lot of value on maintaining a caring, professional approach. They pride themselves on delivering a high standard of service to clients and need someone who understands the importance of making every interaction a positive one. Its a workplace where attitude matters just as much as experience, and where teamwork and kindness go a long way.
On offer is a competitive salary relative to experience, including the following benefits:
- 25 days holiday
- Private health cover
- Life insurance
- Subsidised gym membership
- Contributory pension
- Attendance bonus
- Annual bonus if the firm reaches its target
- Regular social events and a lively team culture
If you would like a chat about further details, please call Justine @ Clayton Legal on 0161 914 7357 or email your current CV to j.forshaw@clayton-legal.co.uk....Read more...
Your roles and responsiblities will include;
• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.• To ensure effective processing of correspondence/ data entry as required.• To take minutes at team and other meetings.• To collate, monitor and report data/information & statistics as required.• To maintain and assist with the setting up of a general filing system within the project.• To monitor and order office stationery/requirements.• To maintain and balance local petty cash systems under the direction of the Senior Administrator.• To carry out photocopying as required.• To ensure that admin, record-keeping and communication within the project are maintained.• To undertake prescription administration duties as required• To coordinate operational requirements of the project base & Senior Management as required, e.g. room bookings, travel arrangements, etcTraining:Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
Your operational sites will include; Change Grow Live, 1st and 2nd Floor, 20 Manchester Road, Huddersfield, HD1 3HJ, and Change Grow Live, 3 Wellington Street, Dewsbury, WF13 1LY.Training Outcome:On going training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :Monday - Friday 9:00 am-5:00 pm.Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Lead and support customer onboarding processes from start to finish
Set up customer accounts and configure systems accurately
Schedule and deliver Teams training sessions with up to 15 participants
Troubleshoot issues such as label misprints and printing errors
Provide day-to-day support, resolving incidents and fulfilling service requests
Communicate effectively with internal departments, suppliers, and customers
Manage general office administrative tasks, emails, and telephone correspondence
Ensure client queries are resolved promptly and satisfaction remains high
Support new employee setup (desk, email, access, etc.)
Participate in team learning and assist with ad hoc projects as required
Other ad hoc tasks reasonably associated with the role
Engage in informal education/training from other team members to gain additional skills
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires College attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Employer Description:ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ).Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Key duties will include:
Provide a full range of administrative services, primarily for the Administration Team.
Provide reprographics support as required to include; photocopying, stapling, binding, laminating and finishing of Academy resource materials.
Screening and dealing with telephone calls and enquiries.
Typing/word processing of materials to include; letters to pupils/parents, filing, typing minutes, collating/preparing resources, In-touch communications.
Administration of orders and purchases, ensuring all appropriate paperwork is completed in accordance with Academy procedures and chasing delivery as required.
Meeting and greeting visitors, arranging refreshments as required
Assist with preparing documents using Powerpoint, Excel, Work, and Publisher as directed.
Produce standardised school letters or communications as directed, such as student award certificates, event postcards.
Provide first-line cover for administration colleagues as required, to help ensure continuity of the Academy’s support services, including the exams and data team and the first aid room when required (First Aid Training will be given as part of the role).
Reception/Student Reception:
Receive and greet, in a positive manner, all visitors entering the Academy.
Be a point of information for staff, pupils, parents and other visitors to the Academy.
Be a point of contact for any emergency regarding staff, pupils and premises.
Receive all incoming telephone calls promptly and ensure the necessary messages are relayed to staff and pupils.
Administer the meeting room booking system.
The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Business Administrator level 3 qualification supported by starting off.Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description: We consist of a local network of academies who work together to support all of their students. They are responsible for the education of almost 2500 students. The successful candidate will work within the Wellingborough-based secondary school, an independent non-denominational academy providing comprehensive education for girls and boys aged 11-18 and will be working alongside the administrative team.Working Hours :Monday to Thursday, 8.00am to 4.00pm.
Friday, 8.00am to 3:30pm (Term Time plus 5 days).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-starter with exceptional communication skills?If so, we have an exciting opportunity providing first class customer service to existing and previous customers.Salary: up to £28,000Location: office based (OX11 7HP)Hours of work: 36.6 hours (Mon – Fri)Holiday: 30 days (inc. bank holidays)About UsAction Sealtite is a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide. We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales.Duties & Responsibilities
Provide prompt and efficient telephone advice and support to customersAdvise on shipments, delays and order updatesProcess sales orders, quotes and enquiriesSet up new customer accountsManage all relevant compliance paperworkProvide support to the Technical Sales team as needed
Experience & Skills
Excellent written and verbal communication skillsAble to maintain professionalism under pressureEffective at upselling and cross-sellingAble to effectively handle objections and resolve customer complaintsHigh-level of attention to detailAbility to multi-task and prioritise effectivelyGood team playerIT literatePrevious customer service or sales experienceOrder processing and administration experienceAccount management experienceExperience of distribution, manufacturing or engineering industries would be an advantage
This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company.Apply today to be considered for the role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Looking for a role that offers variety and shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role. In the Communications Coordinator job, you will be:
Assisting in the day-to-day delivery and creation of engaging bilingual information on social media and other digital platforms Utilising communication channels from multiple sources to capture relevant information Responding to public enquiries and complaints through telephone, email and social media channels Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident responseProviding an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages
To be successful, you will need:
Previous customer service, content creation and administration experience Fluent Welsh language skills (essential) Strong written and verbal communication skills with eye for detail Excellent IT skills, particularly with Microsoft Office systems Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential A willingness to work outside normal working hours
The Communications Coordinator role offers:
Temporary initially up until March 2026Full time working hours on a rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekendsOffice based in ConwyA basic hourly rate of £13.30 (equivalent to £27,664 PA) plus additional rates are on offer for overtime and unsociable hours
Take the next step in your career and apply today!....Read more...
Parts Advisor – Car Parts / Motor Factor
We are seeking an experienced Parts Advisor / Car Parts Sales Advisor to join a leading automotive aftermarket business specialising in the supply of car parts, vehicle accessories, and motor factor products to both trade and retail customers.
This is a great opportunity for someone with a background in automotive parts sales, motor factors, or vehicle components who enjoys working in a fast-paced, environment.
You'll be part of a friendly, supportive team with a strong reputation in the industry.
Location: Peterborough, Werrington, Whittlesey, Gunthorpe, Yaxley, Crowland, Thorney, Deeping St James, Northborough
Salary – Up to £35k Basic + Bonus + Pension + Benefits + 28 days hols inc BH
Key Responsibilities:
Handle inbound sales calls from trade and retail customers
Identify, advise, and sell the correct car parts, automotive accessories, and components
Accurately process parts orders using internal systems (MAM Autocat experience is a bonus)
Provide excellent customer service and manage product queries and returns
Support the team with dispatch coordination and general warehouse/admin tasks
Candidate Requirements:
Ideally experience in car parts sales, automotive customer service, or motor factor sales
Strong interest in vehicles and good knowledge of car parts
Excellent telephone manner and strong communication skills
Comfortable using Microsoft Office (Word, Excel, Outlook)
Experience using MAM Software, MAM Autocat, or similar cataloguing systems is desirable
Ability to manage multiple tasks and work as part of a team
Apply in Confidence:
To apply for this Parts Advisor / Car Parts Sales Person role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4275RCA Parts Advisor / Car Parts Salesperson....Read more...
MAIN DUTIES:
To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed
Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
Raising all customer credit notes.
Assist customers in making purchasing decisions.
Providing a focused and timely quotation service, including discounts and ‘Specials’
To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
Provide technical support for all product ranges.
Identify opportunities to enhance the customer experience.
To comply with all data protection regulations.
The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.
Training:All training will take place in the workplace.
A TDR training officer will visit you every month to assess you on the job.Training Outcome:Full-time position upon completion of the apprenticeship, for the right person.Employer Description:We are Purmo Group. From 72 years of development, acquisition and growth, we can offer products and systems for every part of the generation, distribution, emission and control of indoor heating and cooling, as well as having the foremost experience in the design, installation and performance of complete systems.
So, we don’t just see our business in terms of our high-performing, responsibly designed products. We aim to see them combined into whole solutions for more efficient buildings – whether it’s us who designs them or the professionals in the installation industry that we support.Working Hours :Monday to Friday,
8.30 - 4.30pm or 9am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Most of your apprenticeship is spent working, with time allocated for virtual classroom training by the apprenticeship provider. You will also be coached by a mentor and learn on the job by getting hands-on experience.
What you'll do at work
Conduct outbound calls to existing, low-spend, dormant, and potential customers; follow up on leads.
Manage inbound sales enquiries efficiently.
Manage sales administration tasks, including order processing, generating quotes, and updating relevant customer information.
Support sales development by identifying new customer opportunities.
Build and maintain strong relationships with customers.
Handle customer queries and resolve issues promptly, providing outstanding customer service.
Assist in maintaining and developing customer relationships via telephone and email.
Monitor customer accounts to achieve targets and provide feedback or reports on customer activity, preferences and satisfaction.
Record calls, contacts, and sales activities accurately in the CRM system.
Training:Most of your apprenticeship is spent working with allocated time for study, assignments and virtual classroom training by the apprenticeship provider. You will also be coached by a mentor and learn on the job by getting hands-on experience. Training Outcome:
A full-time role is available for the right candidate on completion of the apprenticeship which could also lead to future career advancement within the organisation.
Employer Description:TOMRODS LTD is a Steel stockholder and service centre based in Thirsk, North Yorkshire. Founded in 1973, the business has recently transitioned in to an employee ownership model.Working Hours :Monday to Friday 8.30am to 5pm with a one-hour lunch break each day.
Weekend work is not required for this role.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
The role will be office based and will involve supporting the existing team by ‘initially’ carrying out various Administration and IT duties including updating websites, letters, receipts and confirmation of sales to solicitors and clients, as well as daily uploading of database applicants, filing, management email database send-outs and some telephone work where necessary.
Duties will include:
Uploading property details
Processing paperwork & invoices
Website updates and maintenance of advertising.
Other day-to-day administrative duties like scanning, filing, etc.
Dealing with emails & registering applicants to in house database
Answering inbound calls - dealing with enquiries via phone and email
Learning to arrange appointments between sellers and buyers
Following up appointments - gaining feedback for clients
Learning to contact potential vendors to inform them about services
Learning to dealing with offers and negotiations
Preparing sales letters, referencing buyers - administration duties
Keep records of calls and sales and note useful information
Training:
Full on-the-job and off-the-job training will be delivered and supported by our training provider - RM Training
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3 qualification
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:Over time you will be integrated in the team and be capable of undertaking the duties of a Sales Negotiator, where we will train and support the right candidate with the intention of a full-time job being offered at the end of the apprenticeship.Employer Description:PPS was created by a team of experienced professionals who have collectively worked within the Business Transfer and Commercial Property Sales sectors. The PPS team delivers experience, knowledge and support ensuring a powerful and comprehensive service for motivated and realistic business sellers and buyers alike.
Remember………………………. ‘Our business is selling your business’
PPS Business Transfer Agents offers a truly national coverage solely dealing with the successful sale and transfer of leasehold and freehold business. We do not combine our knowledge and expertise with any other type of commercial or property sales/lettings, instead dedicating our company’s services to business owners whom wish to instruct a professional, experienced and successful company to handle the marketing and sale of their business.
Our offices are strategically placed throughout key areas, enabling us to easily visit businesses in the London, South East, East Anglia, South and South West areas of England , however we also cover valuations as far North as the West & East Midlands.Working Hours :Monday - Friday 09:00 - 17:30 (Friday finish at 17:00)
1-hour lunch
Total hours per week: 37.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Willingness to learn,Confident telephone manner,Methodical....Read more...
Customer Service and Despatch AdministratorSalary circa £27-30k depending upon experienceSteeton, BD208.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:-
Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary
Ideal attributes
Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES This role has previously been advertised. please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
An outstanding new job opportunity has arisen for a committed Consultant Psychiatrist to work in an exceptional mental health service based in the Diss, Norfolk area. You will be working for one of UK's leading health care providers
This service provides low secure care and specialised treatment for adults aged 18 years and older with a learning disability. Patients may also have other associated conditions including personality disorders, mental illnesses and autistic spectrum disorders (ASDs)
**To be considered for this position be medically qualified with MRC Psych or equivalent and on GMC’s specialist register**
As the Consultant Psychiatrist your key responsibilities include:
Work as part of a multidisciplinary team (MDT)
Take overall responsibility for patient treatment plans in conjunction with the MDT
Assess referrals & undertake mental state examinations of service users
Undertake appropriate investigations, diagnosis & treatment
Participate in ward rounds & clinical audits
Lead the implementation of risk assessment, risk management & embed clinical governance
Supervise reports for Mental Health Act tribunals & managers’ hearings & attend hearings
Participate in the 1 in 6/7 telephone on-call rota
The following skills and experience would be preferred and beneficial for the role:
Experienced & knowledgeable in adult psychiatry & mental health diagnosis
Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity
A first-rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes
Committed to continued professional development
Able to work as part of a multi-disciplinary team
The successful Consultant Psychiatrist will receive an excellent salary of £160,000 - £170,000 per annum DOE. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Annual leave 25 days to 30 days depending on length of service – plus your birthday off!
Free meals and parking
Wellbeing support and activities
Career development and training
Pension contribution
Enhanced Maternity Package
Reference ID: 6312
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
