Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner
English and maths Functional Skills if necessary
How training will be delivered is to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner
English and maths Functional Skills if necessary
How training will be delivered is to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
....Read more...
Purpose
To provide customer-focused, efficient and effective administrative support to the Strategic Transport and Highways team, including project support where required.
To manage the Strategic Transport and Highways team mailboxes and casework systems, ensuring timely and accurate responses to internal and external enquiries, complaints, and Freedom of Information (FOI) requests.
To deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services within the Strategic Transport and Highways team.
To support the accuracy, maintenance, and development of data and information systems in response to changing needs and to ensure effective implementation and review.
To provide on-going support and guidance to the colleagues/Admin Officers
Responsibilities
Support, guide and mentor the Admin Assistants on all aspects of the work, including providing input into the PES process as required.
Receive, sort, distribute and respond to incoming and outgoing post (including via electronic systems) for the team.
File records in an accurate and timely fashion and maintain electronic or paper filing systems.
Photocopy, scan and index documents to ensure information can be distributed to intended recipients.
Collate, print and distribute documents or materials as required by the team.
Take accurate minutes or notes at meetings, panels or other events (including more complex or sensitive situations), ensuring confidentiality is maintained at all times.
Support the maintenance of records and monitoring for service budgets and contract registers.
Manage and respond to all internal and external queries, complaints, and information requests, including more complex casework.
Raise Purchase Orders (PO’s) and process invoices and be responsible for authenticating invoices and payments in accordance with the Council’s financial procedures and regulations.
Undertake general office management tasks, including supporting Business Continuity and Health & Safety processes, completing Display Screen Equipment (DSE) or other risk assessments and maintaining corporate registers or contract lists.
Research and collate information and respond to complaints and Freedom of Information (FOI) requests, in support of Team and Service Managers, liaising with staff and managers to ensure that deadlines are met.
Coordinate recruitment activity for temporary and permanent staff (in conjunction with individual services and HR)
Coordinate induction and training sessions for new staff within the department.
Work flexibly across the Strategic Transport and Highways service to provide cover for other officers as required.
Order and issue stationery, supplies and other equipment (including service-specific items) when requested, following standard approval processes and ensuring the safe and secure storage of items.
Receive deliveries and check goods received against purchase order forms.
Manage both routine and more complex enquiries from customers via telephone, face-to-face, web or email in a sensitive, courteous and professional manner
Provide basic information on individual services, processes or legislation/procedures and signpost to other sources of information (including relevant officer or service).
Extract information from systems or databases and provide reports to managers as part of service, departmental, organisational or national reporting requirements.
Undertake both basic and more complex information searches when required (using the internet, intranet or other sources).
Provide project management support as requested.
Requirement
Must have Enhanced DBS.
Excellent ICT skills including spreadsheets, databases and word processing.
Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards.
Good demonstrable experience of dealing with the public face to face, by telephone and via web enquiries.
Experience of mentoring, guiding and training other staff on a daily basis.
Confident user of core business ICT systems.
Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors).
If interested, please subit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Purpose
To provide customer-focused, efficient and effective administrative support to the Strategic Transport and Highways team, including project support where required.
To manage the Strategic Transport and Highways team mailboxes and casework systems, ensuring timely and accurate responses to internal and external enquiries, complaints, and Freedom of Information (FOI) requests.
To deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services within the Strategic Transport and Highways team.
To support the accuracy, maintenance, and development of data and information systems in response to changing needs and to ensure effective implementation and review.
To provide on-going support and guidance to the colleagues/Admin Officers
Responsibilities
Support, guide and mentor the Admin Assistants on all aspects of the work, including providing input into the PES process as required.
Receive, sort, distribute and respond to incoming and outgoing post (including via electronic systems) for the team.
File records in an accurate and timely fashion and maintain electronic or paper filing systems.
Photocopy, scan and index documents to ensure information can be distributed to intended recipients.
Collate, print and distribute documents or materials as required by the team.
Take accurate minutes or notes at meetings, panels or other events (including more complex or sensitive situations), ensuring confidentiality is maintained at all times.
Support the maintenance of records and monitoring for service budgets and contract registers.
Manage and respond to all internal and external queries, complaints, and information requests, including more complex casework.
Raise Purchase Orders (PO’s) and process invoices and be responsible for authenticating invoices and payments in accordance with the Council’s financial procedures and regulations.
Undertake general office management tasks, including supporting Business Continuity and Health & Safety processes, completing Display Screen Equipment (DSE) or other risk assessments and maintaining corporate registers or contract lists.
Research and collate information and respond to complaints and Freedom of Information (FOI) requests, in support of Team and Service Managers, liaising with staff and managers to ensure that deadlines are met.
Coordinate recruitment activity for temporary and permanent staff (in conjunction with individual services and HR)
Coordinate induction and training sessions for new staff within the department.
Work flexibly across the Strategic Transport and Highways service to provide cover for other officers as required.
Order and issue stationery, supplies and other equipment (including service-specific items) when requested, following standard approval processes and ensuring the safe and secure storage of items.
Receive deliveries and check goods received against purchase order forms.
Manage both routine and more complex enquiries from customers via telephone, face-to-face, web or email in a sensitive, courteous and professional manner
Provide basic information on individual services, processes or legislation/procedures and signpost to other sources of information (including relevant officer or service).
Extract information from systems or databases and provide reports to managers as part of service, departmental, organisational or national reporting requirements.
Undertake both basic and more complex information searches when required (using the internet, intranet or other sources).
Provide project management support as requested.
Requirement
Must have Enhanced DBS.
Excellent ICT skills including spreadsheets, databases and word processing.
Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards.
Good demonstrable experience of dealing with the public face to face, by telephone and via web enquiries.
Experience of mentoring, guiding and training other staff on a daily basis.
Confident user of core business ICT systems.
Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors).
If interested, please subit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Responsibilities include but are not limited to:
Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the Senior Compliance Manager with file maintenance of registered candidates to ensure essential documents held, remain up-to-date
Proactively contact and chase candidates via phone and email to obtain compliance documentation
Advertise vacancies using relevant media
Pre-screen candidates/applicants via the telephone and arrange for them to register with Athona Education Ltd
Candidate regeneration – actively calling candidates from the archive dataset to update their availability to work
Assist with answering incoming calls and responding to candidate queries in a professional manner, providing excellent customer service via the telephone
Conduct face-to-face interviews with candidates (where applicable)
Take an active part in candidate open days & registration days to register new candidates
Achieve set candidate registration KPIs
Achieve set call time KPIs
Any other ad hoc duties deemed reasonable by the company
Training:Level 3 Recruiter Apprenticeship Standard, which includes:
Recruitment (Level 3)
13-month in workplace training
End-Point Assessment (EPA)
Functional Skills (if needed)
Training Outcome:
The possibility of a full-time position may be available once the apprenticeship has been completed however this is not guaranteed
Employer Description:Athona was established in 2003. We initially focussed on recruiting doctors, but the quality of our work and consistent growth has led to us supporting AHPs, doctors and nurses, and all related specialisms on a locum, permanent and contract basis. As demand has grown, so has our reputation within the the NHS and private healthcare sectors. Today, we’re proudly on all major NHS frameworks and support many of the biggest private healthcare organisations. But despite this continued growth, we’ve remained a close-knit team of experts passionate about the work we do, and aware of the important role we play for our clients and candidatesWorking Hours :Monday - Friday between 9.00am - 5.00pm (Breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Our client is a highly regarded Legal 500 law firm with a long-standing reputation for delivering a client-focused, high-quality service across a wide range of legal areas.
They are now seeking a Private Client Paralegal to join their friendly and supportive team. This is an excellent opportunity to work alongside experienced Solicitors and Partners on a broad range of Private Client matters, including:
- Wills and Trusts
- Probate and Estate Administration
- Lasting Powers of Attorney
- Court of Protection work
Youll be supporting fee earners with their caseloads and managing some matters independently, depending on experience. Duties will include:
- Drafting legal documents and correspondence
- Liaising with clients by telephone, email, and in-person appointments
- Assisting with file management via the firms case management system
- Carrying out legal research and preparing case summaries
The ideal candidate will:
- Have prior experience in a Private Client department (essential)
- Be organised, proactive, and able to manage multiple tasks efficiently
- Demonstrate excellent client care and communication skills
- Be sensitive and professional when handling client matters
- STEP qualification is advantageous but not essential the firm supports further training and development
Whats on offer
- 33 days holiday (rising with service) plus Christmas closure
- Above-average pension scheme
- Regular staff social events
- Hybrid working available after a settling-in period
- Encouragement and support for professional growth
This is a fantastic role for a Paralegal looking to build their Private Client experience within a respected, supportive, and forward-thinking firm.....Read more...
Main responsibilities:
Answering telephone and taking messages
Meeting and greeting clients and visitors, to include making drinks and keeping reception and meeting room areas tidy
Assisting legal secretaries with basic administrative file management including opening and closing files, invoicing, scanning and printing
Assist in preparing documents and court bundles
Archiving
Audio typing
Using the Case Management System and CRM.
Company Benefits:
20 days holiday plus bank holidays, with an additional day’s holiday for each
Full year of service, up to a maximum of 30 days
Employee assistance programme
Team building activities
Social events
Training Outcome:Progression to a Level 3 Paralegal apprenticeship or other opportunities.Employer Description:RLK consists of a team of talented professionals dedicated to helping clients achieve the best outcome possible. A forward-thinking, entrepreneurial firm that values integrity, transparency and human connection. RLK are dedicated to providing great service to their clients and are passionate about growing and developing a strong team of talented people.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
Safe storage of parts
Dealing with customers both face to face and by telephone
To process and solve customer queries
Look to promote continuous improvement in customer service
Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
We use a blended learning approach a mixture of Face to Face , Virtual Classrooms and Classroom teaching at the DAF Academy
Training Outcome:
Full time role , and progression pathways
Employer Description:The Harris DAF Lea Valley dealership is one of the largest single site commercial vehicle dealerships which is ideally located to host customer and manufacturer meetings
The management team pride ourselves on delivering quick, efficient aftersales service that always has the customer’s requirements in mind ensuring that vehicle downtime is kept to a minimum.Working Hours :Monday to Friday (Weekends may be a requirement) this will be discussed and confirmed at InterviewSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.
As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 - £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)
You will be responsible for:
* Handle and route incoming calls promptly, ensuring a professional and courteous response.
* Process purchase invoices and accurately maintain service and financial records.
* Organise and manage calendars, arranging appointments and service schedules.
* Support basic bookkeeping functions using Xero
* Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
* Deliver general administrative support across multiple departments as required.
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
* Ideally have 2 years of experience in customer service and 1 year in scheduling.
* Ideally, you will have some accounts experience especially with Xero (full training provided)
* Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
* Excellent telephone manner and interpersonal skills.
* Experience in scheduling and accounting software would be preferred.
What's on offer:
* Competitive salary
* Company pension scheme
* Free on-site parking
Apply today - this is a fantastic opportunity to join a supportive and professional team!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
....Read more...
As a Business Admin Apprentice you will be working with the Haulage team and alongside other areas of the business.
Responsibilities are as follows:
Acting as a point of contact between the company and clients via email and telephone
Preparing and submitting quotes, orders, contracts and various other documents to clients
Provide administrative support to different departments
Maintain client files and records
Communicate with clients, suppliers, and other stakeholders via phone, email, and in person
Scheduling transportation services, planning routes, and assisting drivers
Monitoring drivers' logbook entries and performing payroll administration
Liaising between managers and drivers, as well as collaborating with other departments to optimise transportation services
Planning routes and preparing schedules, as well as tracking and reporting progress
Handling customer queries and escalating serious complaints to management
Complying to transportation regulations and company policies
Training:
Business Administrator Level 3 Apprenticeship Standard
1-day a week at college
The rest of the training will take place in the workplace
Training Outcome:
Possible progression into a full-time role at McAuliffe Group Ltd
Employer Description:50 years of pride in the job Founded in 1970, McAuliffe has established itself as a leading remediation and enabling works contractor for UK housebuilders, developers, and main contractors. As a family business, we take deep pride in what we do. Our team finds the right solution for every project, then delivers it with a level of care and quality that keeps our clients returning year after year. This service-focused spirit started with our founders Maurice and Larry McAuliffe, and continues to fuel McAuliffe to this day. We deliver projects ourselves, using our own directly employed team and in-house plant and equipment. Taking a technology-backed approach that’s at the forefront of the sector, we bring certainty to projects from land purchase, right through to onsite delivery and verification. McAuliffe is growing year on year, with offices in Wolverhampton, Manchester and London. Always available when you call, and with one of the industry’s strongest health and safety records, our brownfield experts add value at every step of your project.Working Hours :Monday - Friday, between 8.30am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Confidence,Ability to Multitask,Strong negotiation skills,Excellent telephone manner....Read more...
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification, which will help start your career and give you an insight into the business's processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Full time customer service role/ account manager
Technical account manager
Field account manager
Controls manager
Employer Description:At STAR FM, we deliver tailored rapid site deployment CCTV as well as facilities management solutions to safeguard your people, assets, and operations, no matter the scale.Working Hours :37.5 hours per week, which are flexible between the hours of 9am and 5pm. Exact hours to be discussed and confirmed at interview.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Good telephone manner....Read more...
This is a fast-paced role in a busy and demanding environment. We need our staff to be flexible, resilient, well organised, and able to problem-solve and multi-task whilst maintaining a friendly and approachable manner.
The most important part of the role is to provide excellent patient care and communication, and it is essential to remain calm and empathic with a professional manner.
The core responsibilities are:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Working as a dynamic and effective team member to ensure patients are receiving excellent care
Accurate data input of patient medical records
Opening up / locking up of the practice and maintaining security in accordance with practice protocols
Upholding the practices core values at all times
Signpost patients to appropriate service or healthcare professional
Always maintain strict confidentiality
Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery
Follow practice protocols and procedures
Opening and sorting the mail in line with the practice protocol
Receiving deliveries and checking orders are complete - this can be vaccine deliveries, and stationery / supplies
Ensure that all new patients are registered onto the computer system promptly and accurately
Follow Health and Safety Regulations as set out by the Practice
Attending regular staff and training meetings and contribute towards these meetings
Take responsibility for maintaining a record of own personal and professional development
To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team
Any other duties as delegated by the Clinical / Management team
There may be, on occasion, a requirement to carry out other tasks
This will be dependent upon factors such as workload and staffing levels
Training:
Job based training and the candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator
This training will be structured and delivered by Cheshire College - South & West
If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject
Training Outcome:
Future role within general practice or other medical environments
Employer Description:Mission - Our mission is to provide excellent healthcare services which are innovative and sustainable for the health and well-being of our community.
Vision - To provide high-quality, patient-centred healthcare services to the community. Collaborate with colleagues for high-quality support, communicate openly and strive for continuous professional development to improve care.
Values - Prioritise people, promote professionalism, practice effectively.Working Hours :Monday - Friday.
Hours can be flexible for the right candidate.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Answering incoming telephone enquiries professionally and efficiently
Making outbound calls to follow up on quotes and orders
Responding to customer enquiries via email in a timely manner
Providing accurate sales and product information to customers
Greeting and assisting customers in our showroom, taking orders and processing sales
Accurately entering customer orders into our electronic system
Handling customer complaints with empathy and professionalism
Supporting all aspects of general administration and office duties
Training:All training on site.Training Outcome:Opportunity of a full time position after the apprenticeshipEmployer Description:A1 Blinds is a trusted name in custom-made window furnishings, offering quality products and excellent customer service. As we continue to grow, we are looking for an enthusiastic and motivated Apprentice Office Administrator to join our friendly team.Working Hours :Between 8am-4pm, days to be confirmed.Skills: Communication skills,Creative,Customer care skills,Initiative,IT Skills,Organisation skills,Problem solving skills,Team working....Read more...
Prepare particulars using MS Publisher
Liase with vendors and prospective purchasers using telephone and emails
Arrange and conduct viewings
Training:
Junior Estate Agent Level 2 Apprenticehip Standard
Functional skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Become a fully fledged member of the team.. Negotiator, Valuer and then Branch Manager
The sky's the limit
Employer Description:Greenslade Taylor Hunt is one of the largest firms of Chartered Surveyors, auctioneers and estate agents in the West Country, with a wide range of roles and career opportunities. High quality service and professional advice are central to the firm’s continuing success as a leading property specialist in the area, combined with the personal touch and friendliness that characterises our firm and helps us retain staff for many years.Working Hours :Tuesday - Friday, 8.45am - 5.30pm and Saturday, 8.45am - 4.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative....Read more...
My client, based in Stockport, is a leading and modern conveyancing firm dedicated to transforming the moving market. Their conveyancing and remortgage team provides top-tier service to clients, and they are now seeking additional talented individuals with remortgage experience and excellent client care skills to join their team.
As a Remortgage Case Manager, you will be responsible for managing your own caseload, overseeing the entire remortgage process from initiation to completion. This includes shaping the client experience, tackling complex legal aspects, and driving positive outcomes. You will work alongside a collaborative, high-performing team known for innovation and exceeding expectations. Additionally, the firm offers a lucrative bonus scheme, providing an opportunity to earn an extra £12K £15K per year on top of your base salary. There is also a clear career progression path available, offering the chance to grow both professionally and personally.
Key responsibilities include managing a substantial caseload of remortgage files, meeting personal targets, and prioritizing and managing deadlines. You will handle complex aspects of the remortgage process and be responsible for the files from opening to completion with administrative support. Providing exceptional service to clients, introducers, and associates is a key aspect of the role, along with addressing complex inquiries and identifying potential risks. You will ensure that files comply with service level agreements, regulatory, and statutory requirements, and maintain detailed telephone notes throughout transactions. You will also assist with training and coaching trainee case managers, suggest improvements to processes, and ensure compliance with company policies.
The ideal candidate will have at least 2 years of experience as a case manager, be a self-starter with strong initiative, and have a passion for delivering high levels of customer service. You should also possess strong attention to detail and excellent verbal and numerical skills.
With a salary on offer for this role ranging from £24,000-£28,000 depending on experience level, this firm also offer Hybrid working with a mix of working from home and in office as well as 23 days holiday which can increase with service and a whole host of further staff perks!
If this role is of interest to you, please get in touch to discuss further on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk
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Reception and Customer Service:
Greet and welcome visitors in a professional and friendly manner during scheduled events
Provide information regarding services, office hours, and company policies
Answer incoming customer telephone calls and respond to customer emails
Administrative Support:
Carry out general administrative tasks to support the daily customer service workflows
Manage booking correspondence and maintain accurate records
Schedule and confirm appointments as required
Maintain and update calendars for office meeting rooms
Reception Area Management:
Ensure the reception area remains clean, tidy, and presentable Maintain visitor logs and issue visitor badges in line with company procedures
Meeting and Event Coordination:
Coordinate meeting room bookings and prepare spaces accordingly
Set up meeting rooms, including audiovisual equipment and refreshments as needed
Post and Courier Services:
Receive, sort, and distribute incoming post and deliveries.Prepare and send outgoing post, including Archive services and courier packages
Training:Customer Service Specialist Level 3.Training Outcome:You will become a permanent member of the Policy and Communications team.Employer Description:Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.Working Hours :The Customer Service Centre opening hours are between 8.00am - 6.00pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
We are currently recruiting for a temporary Administrator to join a well-established leading manufacturing business at it’s Pulborough site near to Storrington.The key purpose of the role is to provide administrative support to the team to achieve timely, accurate and high quality information output, whilst essentially delivering outstanding customer service to both internal and external customers.What’s in it for you as an Administrator? - Pay rate of £13.59 (£26,500) - Hours of work: Monday – Friday: 8:30 – 17:00 (37.5 hour week) - Location: Storrington near Pulborough - Temporary 3 month assignmentDuties of the Administrator - Responding to customer enquiries; pricing requests, delivery information and samples by telephone and email - Handling complaints and preparing credit notes - Administration of bulk orders and call offs, order book and schedule management - Ensure that regular and accurate updates are made on company CRM package, sales enquires - Working with internal and external stakeholders to enhance customer journey; working closely with other factory admins, providing support where required.Requirements of the Administrator - Excellent customer service skills - Previous experience in a similar role - Previous experience of working in a mid to heavy manufacturing office would be advantageous - IT literate in word and excel - Excellent written and verbal communications skills.If interested, please apply now…....Read more...
To gain relevant work-based learning within a Business Administration environment to provide a high-quality service to internal and external customers.
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship, be “work-ready” for a customer service role.
Training:
Earn a salary while studying.
Gain job-specific skills.
Study towards a related qualification including literacy and numeracy (if required).
Have regular pastoral support and personal development reviews.
Employed on a 15-month training contract.
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts.
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities.
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles.
There are also opportunities to progress onto higher level apprenticeships.
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager).Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team
This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
Assist with bookkeeping on cloud based software such as
Quickbooks and Xero
Assist with payroll preparation
Assist with VAT return preparation
Assist with Self Assessment compliance
Assist with preparation of management accounts
Assist with year end statutory accounts preparation from client
books and records up to draft TB
Meeting and greeting clients
Answering the telephone
Training:
The successful candidate will achieve a full Level 3 Assistant Accountant Apprenticeship Standard
The training will be provided by Birmingham Metropolitan College via day release
Training Outcome:
Potential to stay on within the company if the right candidate is selected
Employer Description:BAY Accountants Ltd was established in 2004 and today, we continue to build on our enviable reputation for providing excellent advice and first class service to our business and personal clients alike. We have many clients across the UK and service businesses, small and large, across many sectors including Healthcare (pharmacists, dentists, doctors, opticians), freelance contractors, construction, property investors, wholesalers, manufacturing, engineering, retailers, online traders, professional consultancy practices, transportation, logistics, education, barristers hospitality, leisure, charities and non for profit organisations.
As well as accountancy and tax skills, our two partners also have individual specialisms which enable us to provide clients with a first class tailored service. With our wealth of experience we pride ourselves on delivering an unparalleled service to all clients, whatever their size or sector.
In addition to traditional accounting and tax services we also provide advice on how to improve and develop your business. Whether you need an integrated business strategy, access to corporate finance or specialist tax advice we are here to help you achieve your goals.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide administrative support for the Home Support Service at Age UK Hull & East Yorkshire
Answer telephone calls promptly and professionally
Deliver excellent customer service to clients, colleagues, and external partners
Use IT systems effectively
Manage and respond to emails using Microsoft Outlook
Maintain and update spreadsheets with accurate information
Draft and format letters ready to send
Attend and assist with fundraising events as required
Help resolve client queries and issues
Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off-the-job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Age UK Hull & East Yorkshire is an independent local charity. They have been working in the local community to help older people for over 70 years. They have many dedicated staff and volunteers helping to deliver services and activities for older people in Hull.Working Hours :Monday to Friday, between 8am - 4pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
