Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
Training to provide excellent customer service and support the service department's daily operations
Liaising with customers via telephone and face-to-face.
Supporting administration duties within the service department
Welcoming customers to the service department and assisting with their enquiries
Learn to coordinate with technicians to understand repair needs and service requirements
Provide customers with information on available service options and parts
Gain knowledge on warranty protections and cost-saving solutions
Helping to manage workshop scheduling and workflow
Notifying customers on service updates and vehicle times
Developing communication skills to liaise effectively with customers, technicians and senior management
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.
In-house training.
No day release.Training Outcome:Can progress withing the organisation within Business Administration or Team Leader.Employer Description:Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.Working Hours :Monday- Friday 8.00am-5.00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Sales Engineer / EstimatorLocation: Dudley AreaSalary: £30k - £33.5k negotiable dependant on experience Plus Bonus
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations as quickly as possible. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Sales Engineer / Estimator?
• Ability to understand and interpret technical drawings• Some basic CAD experience is essential• Have a good all-round understanding of sheet metal and fabrication techniques• Can demonstrate a high level of customer care with acute attention to detail• Strong communication skills with a friendly and confident telephone manner• Must be able to thrive in a busy sales office
What will your duties be working as a Sales Engineer / Estimator?
• Using advanced quoting software to accurately deal with large volumes of customer quotations, CAD files, sketches, telephone enquiries and samples• Actively follow up on quotations to win orders • Effectively communicate with customers to find solutions to their manufacturing needs
You will be working in a small but busy sales team reporting directly to the Sales Manager
• Working hours 8-5 Monday – Friday • Reliability and punctuality essential
Why should you apply for the role of Sales Engineer / Estimator?
• Competitive salary package • Benefits – Company bonus scheme & Paid overtime• Onsite Parking• You will be joining a growing company that is always willing to invest
When do we need you?
• ASAP – notice periods will be accepted.
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Sales Engineer / EstimatorLocation: Dudley AreaSalary: £30k - £33.5k negotiable dependant on experience Plus Bonus
Who are we?Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands. Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Within our busy sales team, we have a strong focus on customer service & pride ourselves on our ability to turn around quotations as quickly as possible. We deal with various engineering sectors & materials so the day-to-day role will always be diverse. Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a Sales Engineer / Estimator?
• Ability to understand and interpret technical drawings• Some basic CAD experience is essential• Have a good all-round understanding of sheet metal and fabrication techniques• Can demonstrate a high level of customer care with acute attention to detail• Strong communication skills with a friendly and confident telephone manner• Must be able to thrive in a busy sales office
What will your duties be working as a Sales Engineer / Estimator?
• Using advanced quoting software to accurately deal with large volumes of customer quotations, CAD files, sketches, telephone enquiries and samples• Actively follow up on quotations to win orders • Effectively communicate with customers to find solutions to their manufacturing needs
You will be working in a small but busy sales team reporting directly to the Sales Manager
• Working hours 8-5 Monday – Friday • Reliability and punctuality essential
Why should you apply for the role of Sales Engineer / Estimator?
• Competitive salary package • Benefits – Company bonus scheme & Paid overtime• Onsite Parking• You will be joining a growing company that is always willing to invest
When do we need you?
• ASAP – notice periods will be accepted.
Interested? Click ‘Apply’ to continue your application.
** No agencies will be considered **....Read more...
Answer service calls and log onto FieldMotion.
Arrange service calls and call outs to engineers.
Log movements of engineers and record in daily diary.
Input engineer’s worksheets onto Alarm Master System, both maintenance and chargeable calls.
Invoicing.
Order materials/stock.
Input new contracts onto FieldMotion.
Keep alarm master system updated.
File engineers work sheets and service records.
Email queries.
Telephone queries.
Complying with all company policies and procedures.
Training:Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.Training Outcome:There is potentially a full-time role for a successful, conscientious, hard-working and dependable apprentice.Employer Description:As a BAFE approved company we are certified to install and maintain all types of fire alarm systems and other fire protection equipment to ensure your people, processes and property are protected.Working Hours :Monday – Friday, 09.00 – 17.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Customer Service Executive needed.
Standard days, Monday to Friday, from £26,000 per year ( starting company has career progression plan for further salary improvements). Permanent position, 22 holidays + bank holidays, working for a specialist vehicle conversion company who are looking for enthusiastic and driven individual to add to there current team.
The Customer Service Executive role is based in Morley
The duties of the Customer Service Executive role are:
Answering queries and complaints
Providing quotes
Ensuring the issue has been logged and actioned
Load new customer accounts on the CRM database
General administrative duties
Strong communication over the telephone and email
Update and maintain records
The ideal candidate for Customer Service Executive role would come from a customer-based background and may have worked in a manufacturing or engineering setting. The purpose of the role is to provide support and provide strong communication between potential and existing customers to ensure the quality of service is exceptional.
What the Customer Service Executive role offers:
22 days holiday + bank holidays
Company pension scheme
Loyalty and performance bonus
Company events
Free on-site parking
Full-time permanent position
If you are interested in the Customer Service Executive role, please APPLY or give Maisie Cope a call at E3 Recruitment.....Read more...
This is an excellent opportunity to progress and grow within the company for the right candidate who is outgoing, enthusiastic and keen to learn new skills. The role is within a fun and friendly working environment which rewards hard work.
The employer will support the successful candidate through their apprenticeship and full training will be given. Main duties will include:
Ensuring candidates are fully vetted to safeguarding standards before assignments
Carry out our telephone pre-screens with new candidates and be confident in asking questions
Create and post job adverts for specific roles on behalf of clients
Use social media to post about current vacancies and interact with people
Keep the company's database updated, ensuring information input is correct
Updating the candidate tracking system
Identify areas of resourcing that need focus and provide solutions to the line manager
Conducting administrative jobs given by the chain of command
The above list of duties is not exhaustive and other tasks may be required from time to time.
The successful candidate should have good IT skills, be confident on the telephone and should have some customer service experience. Probationary period applies.Training:Business Administrator Level 3 Apprenticeship Standard.
Attend monthly day release sessions at Access Training, Team Valley Gateshead. Training Outcome:The company are looking for someone to stay with the company for the long-term and to develop a strong career within their team. The candidate will be provided with the opportunity to progress with further qualifications and experience within the company and receive Professional Development Training.Employer Description:Schools Mutual Services are the Education Recruitment industry’s first ‘not for profit’ recruitment service which is owned by its customers. Schools Mutual Services are a pioneering business that has been set up to serve Schools across the United Kingdom for Temporary and Permanent Recruitment.
The company’s growth aim is to see its unique not for profit business model expand across the United Kingdom and by 2025 they aim to be a reputable and well-known business that clients want to be part of.Working Hours :35 hrs per week, 9.00am to 5.00pm, Monday to Friday, with 1 hour lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative....Read more...
Primary Duties and Responsibilities:
Patients:
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt, and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry – processing and recording information in accordance with practice procedures
Taking messages and passing on information
Complete workflow tasks within agreed timescales. This may include any of the following areas:
Cytology- recalls and entering results
Processing and allocating Pathology results
Immunisation recalls (including childhood immunisations)
Scanning medical information to patient records
Allocating workflow to doctors
Read coding medical information
Processing out of hours information received electronically
Updating records when a patient is deceased
Processing online prescription requests
Processing hospital discharge letters
Processing scanned workflow from the doctor
Deduction of patients
Recalls of chronic disease managemen
Processing tasks in Systm One
Processing insurance report/medical records requests
Medical Records:
Management of Medical Records.
Ensure records are kept neat and tidy and in good general repair.
Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:
On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.
All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.
The successful candidate will complete all mandatory training required for the role and participate at in house training.
Regular meetings will be held with the supervisor, line manager and course tutor.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Progression available into other roles such as Receptionist, Medical Secretary, Clinical Coder, Central Administrator, iHeart Administrator.Employer Description:BHF manages the Barnsley Primary Care Network (PCN), which is made up of 32 GP practices, and we also run the iHeart Barnsley out of hours GP service.Working Hours :Monday to Friday between the hours of 08:00 hours and 18:30 hours dependent on the requirements and opening hours of the GP practice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
To answer telephone calls and reception desk queries promptly and professionally
To coordinate appointment requests for urgent, same-day, future and home visit appointments
To resolve a wide variety of patient queries received by telephone, in person and in writing
Identify urgent matters and refer to the clinical team/duty doctor as appropriate
To deal with patient concerns in a calm and professional manner
To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
To assist the practices teams with clerical and administrative duties as may be reasonably required
To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
To work as a positive and supportive team member, providing cover for similar posts as required
Training:
Level 3 Apprenticeship in Business Administration
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+
You will learn the knowledge, skills and behaviours related to the apprenticeship standard
Training will take place within the workplace supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored
Training Outcome:Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.Employer Description:Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends.Working Hours :36 hrs/week (shifts may vary daily between 8am & 6pm. 6hrs of dedicated learning is included in these hours).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Fully Remote Residential Conveyancer role please forward your CV to t.carlisle@clayton-legal.co.uk or call Tracy Carlisle 0161 6147 357 .....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Remote Working Conveyancer role please forward your CV to b.richardson@clayton-legal.co.uk or call Ben Richardson on 0121 3681833.
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Fully Remote Conveyancer role please forward your CV to r.davies@clayton-legal.co.uk or call Rebecca Davies on 01512301208.
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
The ability to operate a busy modern switchboard
An outstanding telephone manner
Be well presented, confident and approachable
Ability to problem solve
Data entry
Excellent communication, organisation and interpersonal skills
Excellent word processing skills
Good attention to detail
Check and respond to emails
Provide information to callers
Greet persons entering service
Deal with queries from the public
General administrative and clerical support
Tidy and maintain the reception area assist with activities held in the service
Using Outlook Email
Maintaining a friendly and professional atmosphere
Be able to handle pressure and multi task
Ad hoc duties
Meet and greet
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Delivery method TBC
Functional Skills level 2 English and maths, if required
Training Outcome:
Full time employment or position
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.Working Hours :Monday - Friday, 9.00am - 5.30pm. 45 minute lunch break and 15 minute additional break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Taking payments for courses in person also via telephone and via payment links
Answering customer emails and phone calls regards them enquiring about our courses and the costs of these courses
Admin duties, such as filing, printing, scanning, and copying
Discussing courses and availability with the trainers
Updating the electronic diary, with course bookings
Updating the whiteboards with course booking dates
Creating paperwork for the courses ready for the candidates to include test papers and learning material
Training:The apprenticeship will be at NTSS LTD, PE13 4DE where you will gain a Level 2 apprenticeship as a Customer Service Practitioner. There will be no college day release as all the training will be done at our premises.Training Outcome:Possibly move onto Level 3 or a career in Administration or Customer Service.Employer Description:Wide range of plant operator and construction training, First Aid training also H&S touch screen tests for the construction industry. We are Health and Safety consultants.Working Hours :08:30 till 17:00 Monday to Friday. 30-minutes lunch breakSkills: IT skills,Organisation skills,Friendly,Able to use own initiative....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
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The role will include:
Payroll,
Bookkeeping,
Preparation of VAT returns,
Office admin,
Answering telephone,
Dealing with clients,
Working towards preparation of financial statements and tax returns.
Training Outcome:The successful candidate will have the opportunity to progress within the company.Employer Description:At JBD, we are committed to delivering exceptional service with clarity and consistency. We ensure that every piece of information is easy to understand from the start, and our clients can always count on direct, reliable support. Our dedicated team is always available to assist with any need, making our clients experiences smooth and stress-free.Working Hours :Monday to Friday - 9am till 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Microsoft skills,Excel skills,Willingness to complete AAT....Read more...
Customer Service Administrator Derby Contract Type: 4-Month Fixed-Term (Maternity Cover) Salary: £25,500 per annum (pro rata) Location: Derby Hours: 8.30- 17.00 Monday-Friday Overview: We are seeking a proactive and professional Customer Service Administrator to join our team on a 4-month fixed-term contract to cover maternity leave. This key front-facing role involves general office support, reception duties, and ensuring a welcoming and efficient front-of-house experience for all visitors and clients. Key Responsibilities of our Customer Service Administrator:
Act as the first point of contact for all visitors, providing a friendly and professional front-of-house service
Manage incoming calls and direct enquiries appropriately
Handle general tasks such as filing, data entry, and document management
Support internal teams with scheduling, correspondence, and day-to-day office tasks
Monitor and respond to general email enquiries
Maintain a tidy and organized reception and office area
Manage incoming and outgoing post and deliveries
Support with the coordination of meetings, including room bookings and refreshments
Requirements of our Customer Service Administrator:
Previous experience in a customer service or administrative role
Excellent verbal and written communication skills
Confident and professional telephone manner
Strong organizational and multitasking abilities
Proficient in Microsoft Office (Word, Excel, Outlook)
Friendly, reliable, and able to work both independently and as part of a team
Desirable experience of our Customer Service Administrator:
Experience in a receptionist or front-of-house position
Familiarity with booking systems or CRM tools
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Once trained, you will be working both autonomously and as part of the team. You will need the confidence to deal with learners, parents and clients/visitors face-to-face, as well as via email and on the telephone, so a good standard of communication is essential.
Administrative elements including:
Enrolling and completing learners on the PICS management information system
Registering learners for their qualifications with the awarding organisation
Claiming certificates
Generating in-house certificates
Filing and photocopying
Customer service elements including:
Greeting customers
Dealing with telephone calls
Ensuring learners and clients/visitors sign in
Designing displays
Keeping reception and restroom clean and tidy
Using Word and Excel
Adhere to all of Oracle’s policies and procedures including Data Protection, Health and Safety, Equality and Diversity and Safeguarding
This list is a brief overview with many varied duties not listed above.Training:Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.Training Outcome:Progression into full-time employment following completion of the apprenticeship.Employer Description:The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty years later they offer places annually to 200 applicants for, Apprenticeship and Advanced Learner Loan provision, alongside commercial training and study programmes. They have two state of the art training centres in Doncaster and Rotherham and are supported by over 100 local Employers who offer to support our young people through giving work placements or by employing our Apprentices.Working Hours :Monday to Friday 9.00am to 4.00pm, 35 hours per week.
Hours may be rotated with a second person and be 10.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative....Read more...
· Ensure telephone calls are answered within 3 rings in-line with Company policy
o Dealing with delivery queries
o Handing concerns/complaints
· Processing daily orders which are received via Telephone, Email and customer portal, using the automated systems where available
· Managing and updating standing orders
· Organising emergency orders, liaising with necessary teams to ensure deadlines are met
· Keep your work station clean and tidy
· Update concerns register as and when required
· Update CRM system
· Any other duties at the request of Customer Service Manager
· Ensure daily/weekly/monthly allocated team tasks are completed to deadlines
· General administration duties
· Management of own diary
· Completion of College course works finished to given deadlinesTraining:Business Administration apprenticeship training to be provided by Chelmsford College. The College will appoint a Work Based Tutor to deliver the training virtually and in the workplace.Training Outcome:Successful completion of a Level 3 Business Administration ApprenticeshipEmployer Description:Raynors is a family firm, established in Chelmsford, Essex in 1988. We have grown from a small local operator into a £25m+ turnover national supplier, with a 40-van fleet and over 300 employees. We make over 19 million high-quality sandwiches, wraps, rolls and salads a year.Working Hours :8am - 4pm or 9am - 5pm on a weekly rota system (once trained)
30 minutes unpaid lunch
7.5 hours per day, 5 days per weekSkills: IT Literate,Excellent communication skills,Team Player....Read more...
You will learn how to provide a high quality customer service to Bernicia's customers assisting in the provision of an effective and efficient service.
Typical duties will include:
Maintain/update both manual and electronic filing systems and records
Carry out general administrative duties including photocopying, arranging meetings, general correspondence, post and other related duties
Receive and deal courteously and professionally with telephone calls and e.mail enquiries
Communicate messages and resolve simple queries
Working independently and as part of a team
Working to deadlines and targets
Training:
NVQ Level 3 in Customer Service
Comprehensive induction programme
Training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housing
Blended on/off the job training and location to be confirmed
Training Outcome:
This is an excellent opportunity to progress and learn aspects of the housing sector
This apprenticeship will equip you with the skills and knowledge to undertake a customer service role within a busy office environment
Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Main Responsibilities:
Handle telephone and email enquiries, resolving issues efficiently and professionally
Provide high-quality student administration and support, adhering to service standards
Resolve enquiries at the first point of contact or escalate complex issues
Accurately record data and identify resources to support student needs
Collaborate on team projects and report trends in student enquiries to supervisors
Training:
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
