Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills:
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Job title – Customer Service Agent Location – Islington, N1 Contract – Temporary ongoing Hours – Full Time 35 hours Start Date: ASAP
We are currently recruiting for a Customer Service Agent, you will be responsible for providing exceptional customer service to clients in one of the company's hub locations. This is a full-time, face-to-face role that requires excellent communication and problem-solving skills, the role will be to support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package
Duties would include:
Signpost into the community and/or other company services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
To work collaboratively with other services to embed prevention and early intervention into the company's approach to ensure those with more complex needs are provided with a wrap-around support package.
To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
To use the relevant technology systems to provide high-quality accurate advice.
To comply at all times with the dress code and/or to wear the uniform provided.
To maintain records and produce statistics where necessary.
To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
Essential criteria and experience:
Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
OR Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
Experience of working with a diverse community in a resident-focused environment.
Experience of using IT & telephony systems and administrative procedures in a customer-focused organisation.
Ability to work collaboratively amongst a range of company services and voluntary partners.
Ability to partake in quality conversations using a Strength’s-Based approach to explore residents' holistic needs.
Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner.
Ability to communicate appropriately and effectively with clarity both orally and in writing.
Able and willing to be flexible and responsive in relation to working times, patterns and locations.
Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Implement your administration and customer service skills in a community based organisation that will offer you new challenges and openings. In the Administrator job, you will be:
Main point of contact for any enquiries – telephone, email, postal Carrying out admin duties including, filing and typing, minute taking (from recordings) and data handling Putting together and issuing out paperwork and documentsCorresponding with customers and internal staff
To be considered for the Administrator role you must have:
Strong IT skills including data handling and MS Excel Previous administration, minute taking and office experience A good telephone manner and high levels of customer service Ability to work unsupervised and manage a high-volume workload
This is an ongoing temporary role, working full time, approx. 37 hours per week,8:30am – 4:30pm Monday to Friday. However flexibility may be available on timings for the right person. You'll be based in offices in Mold and starting on an hourly rate of £12.00 + benefits. If you are an ambitious individual looking for a new opportunity then we would love to hear from you.....Read more...
Job Title – Technical Fleet Administrator
Location – Croft Leicestershire LE9
Contract – Temp – 8 Weeks Initially
Hours – 34
Role summary –
This company is seeking a Technical Fleet Administrator to join their busy Vehicle Fleet Services Team. As the Technical Fleet Administrator, you will be responsible for covering the front of house, dealing with face to face and telephone enquiries, liaising with service areas to coordinate vehicle delivery and collection, and assisting the workshop with breakdown recoveries. Additionally, you will be responsible for running weekly metric/KPI reports for service areas.
Key Responsibilities:
Dealing with face to face and telephone enquiries
Liaising with service areas to coordinate vehicle delivery and collection.
Assisting the workshop with breakdown recoveries
Running weekly metric/KPI reports for service areas.
Making appointments for technical inspections
Coordinating vehicle workshop and basic admin
Requirements:
Experience in a fleet or garage reception role is highly desirable.
Excellent customer service skills with the ability to communicate in all forms.
Basic technical knowledge of vehicles is preferred.
Ability to work closely with the vehicle workshop to keep track of the status of vehicles as they progress through appointments.
Strong organisational skills with the ability to multitask and prioritise workload.
Proficient in using Microsoft Office applications.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Administration Assistant
Hours: 36 hours from May, then 18 hours from June onwards
Location: Camden
Salary: £16.93
About the Role
The Administration Assistant is a crucial member of Camden Council's team, responsible for providing a high-quality administrative service to support the smooth functioning of the children's centre locality. The role involves undertaking reception duties, including offering a professional warm welcome to all staff and visitors to the centre, directing visitors to relevant activities and resources within the building, and signposting and promoting services. The successful candidate will also be responsible for dealing with telephone and email queries and providing admin support to the team.
Key Requirements
6 months solid front-of-house experience (recent) in a busy reception
Excellent customer service skills
Experience in providing admin support to a team
Good verbal and written communication skills
Flexible can-do attitude
Responsibilities
Assist the Business Manager with a high-quality administrative service
Undertake reception duties, including offering a professional warm welcome to all staff and visitors to the centre
Direct visitors to relevant activities and resources within the building and signposting and promoting services
Deal with telephone and email queries
Support the Business Manager with admin duties such as room, taxi, and interpreter booking
Accurately input confidential data onto databases
How to Apply
If you are interested in this Administration Assistant position, please submit your CV
....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Job Title – Customer Enabling Service Advocate
Location – Sunderland SR1
Contract – Temp - Sept
Hours – 37
Role summary – This company is looking for a highly motivated and customer-focused individual to join their team as a Customer Enabling Service Advocate. As a Customer Enabling Service Advocate, you will be responsible for providing a range of complex customer service functions and digital interface responsibilities. You will be working closely with internal and external partners to exceed customer expectations and achieve service standards.
Key Responsibilities:
Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
Provide support and assistance to local Council campaigns, events and programmes e.g. Covid Recovery, Neighbourhood Community surveys, Air Show etc.
Escalate and refer any challenging or complex enquiries and/or complaints to Management.
Actively listen to customers to assess and anticipate needs, quickly develop excellent customer rapport to enhance the experience.
Requirements:
Receive and resolve detailed enquiries promptly to ensure efficient service delivery.
Collaborate with internal and external partners to surpass customer expectations and uphold service standards.
Provide comprehensive information and guidance across various communication channels.
Communicate council and partner service details effectively to address enquiries at first contact.
Gather customer insights through surveys and interviews to support service improvement initiatives.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £25000 to £30000 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Swindon
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
- How to Apply for this Automotive Service Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £24000 to £26000 per annum
Location - Boston
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
- How to Apply for this Automotive Service Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Service Care Solutions are looking for a Clerical Officer to work within the Merseyside Police on an 8-month contract.Location: Liverpool, UKJob role/responsibilities: To assist in the provision of an efficient and effective administration support service, working within a hubbed administration team.
Receive and distribute all paper and electronic mail/correspondence, on behalf of the portfolio, ensuring it is dealt with in a timely manner and despatches are dealt with efficiently.
Provide an effective and efficient administrative support service to the business area to meet demand and ensure key products and services are delivered in a timely manner.
Provide an effective and efficient administrative support service to the business area to meet demand and ensure key products and services are delivered in a timely manner.
Provide a professional telephone and reception service on behalf of the business area, responding to inbound calls and arriving visitors, giving assistance, and redirecting where applicable.
Process all relevant documentation, including that relating to overseas visitor registration and road traffic files, liaising with internal and external customers via telephone and/or e-mail when required.
Create and maintain filing systems, undertaking general filing and carry out culling of all files to ensure that the Records Management Procedure is adhered to correctly.
Arrange meetings, including booking rooms, arranging car parking spaces and refreshments to ensure an efficient service is provided.
Arrange travel, accommodation and vehicle hire in accordance with force policy, as and when required.
Process all payroll documentation on behalf of the portfolio for onward transmission to payroll supplier.
Knowledge/Experience required:
Good communication skills to deal with customers efficiently and provide a quality of service.
Effective planning, organising and time management skills to manage a varying workload.
The ability to be flexible is essential, to provide resilience across the business area and maintain service delivery.
Knowledge of administrative procedures – filing, photocopying, dealing with correspondence and maintenance of records.
Understanding of force procurement and financial arrangements, to process payroll documentation and order goods and services.
Must be IT literate and have good keyboard skills to operate relevant computer packages including Microsoft Word, Excel, and Outlook to provide an efficient service.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £13.00 - £15.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
JOB DESCRIPTION
An excellent opportunity has arisen to join The Euclid Chemical team as Technical Support Specialist, Construction Products. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products.
General Purpose: The Technical Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals. This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The Technical Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers. They should also be dedicated to personal growth in product knowledge and industry experience.
Major Responsibilities:
Provide and track excellent front line telephone/electronic service and support for Euclid Chemical construction products. Schedule and manage telephone support coverage, working with other Technical Support Specialists, Product Managers, and other marketing staff. Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc. Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations. Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group. Maintain electronic product technical files. Help plan and provide product training and demonstrations to internal and external customers. Occasional travel to construction jobsites or customer locations to provide product support may be required.
Euclid Chemical offers an attractive benefits package including:
Medical, Dental and Vision coverage Life Insurance, Disability, Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Hybrid work model
Salary: $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)
Education and/or Experience:
Associates Degree or equivalent education and industry experience Practical experience in concrete construction and methods is preferred
Other Skills/Requirements:
Proficient in Microsoft Office Suite SAP knowledge or acumen to learn Excellent communication and listening skills Ability to manage multiple priorities and tasks with a sense of urgency Effective team player Self-motivated and quick learner Dedication to customer service and support Ability to travel occasionally Multi-language capabilities is a plus
ABOUT US
The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.Apply for this ad Online!....Read more...
An excellent new job opportunity has arisen for a committed Lead Hospice Consultant to work in an exceptional hospice within an independent private hospital next to Central London. You will be working for one of UK’s leading health care providers
This is one of the UK’s largest independent charitable hospitals. Our commitment to our patients is in the quality of our care, the range of our services and the quality of our consultants and staff
**To be considered for this position you must hold a GMC with a Licence to Practice**
As the Lead Hospice Consultant your key responsibilities include:
Work as part of a team of consultants, providing specialist palliative care to patients predominantly in the hospice DCU and Outpatients. The post will also require occasional palliative care reviews of hospital patients, in addition to cross-covering the community and the IPU to ensure adequate clinical cover for the service is maintained when colleagues are on leave
Work collaboratively with all other team members and provide clinical support to the wider multi-disciplinary team
Attend the weekly DCU MDT meeting and take responsibility for decisions about patients.
Agree and arrange safe admissions and discharges of patients to and from the Hospice in line with local policy when covering the IPU
Ensure that comprehensive plans are made and recorded for each in-patient prior to the weekend in both their clinical record and the handover sheet
Participate in a non-resident telephone on-call service providing advice to St John’s Hospice in-patient and community services and supporting the in-patient telephone advice line. On-call duties are shared between the three Consultants and are also supported through an external provider as a consultant telephone on call rota
Act as a key member of the Senior Management Team, liaising with the Chief Nursing Officer, Medical Director, Assistant Director of Nursing – Hospice, Consultants in Palliative Medicine, Hospice Heads of Departments and other staff members, ensuring a multi-disciplinary approach to palliative care
The following skills and experience would be preferred and beneficial for the role:
Experienced accredited clinical/educational supervisor and qualified medical appraiser is desirable
Advanced Communication Skills certificate / training is desirable
Extensive experience in palliative medicine
Experience at Consultant in Palliative Medicine level is desirable
Excellent clinical skills
The authority and decision-making skills needed to lead a multidisciplinary team in a complex environment
Ability to supervise the clinical work of consultants, doctors in training and other staff
Evidence of under and/or post graduate teaching
The successful Lead Hospice Consultant will receive an excellent salary of £93,600 per annum + On Call. This exciting position is a permanent full time role working 32 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Ongoing development and training
27 days annual leave
Generous private healthcare cover
Contributory pension schemes – including continuation of the NHS pension
Competitive pay with progressive band structuring
Private healthcare cover of up to £20,000 per year
Ongoing training and development programmes
Discounts at local, national and online shops
Interest-free season ticket loans
Cycle to work loan scheme
Employee "Service Excellence" recognition rewards
Reference ID: 6122
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate. Need to be office based twice a week.
This role of Parking Appeals officer will pay an hourly rate of £22.15 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
We have an exciting opportunity for an experienced Parts Advisor to join the busy Parts Department at a fantastic dealership based In Manchester
The Parts Advisor role comes with a competitive salary of £27,000
Parts Advisor Roles and Responsibilities
- Meeting and greeting customers coming into the Parts department
- Ordering, booking out parts, invoicing, and taking payment
- Providing estimates when required
- Achieve sales by prospecting, acquiring and maintaining accounts
- Deal with any customer enquiries over the phone and face to face
- Checking in parts deliveries
- Assisting with parts stock check
- Liaising with the workshop, service advisors and customers
Minimum Requirements for Parts Advisor
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Friendly but professional manner and will demonstrate integrity, discretion and objectivity
- Can demonstrate experience in a parts department
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Good telephone manner
- Knowledge of Kerridge is desirable
- Full, valid and clean UK driving licence....Read more...
Transport Shift Manager - Bellshill - Excellent Salary - Exciting New Career Opportunity - Apply Today!Ignition Driver Recruitment is looking for a Transport Shift Manager in Bellshill to work for our client, who are one of the UK's best-known parcel distribution and delivery companies. To be considered for this role, you must have previous experience in a similar type of position. We are looking for someone who: Is highly organised Has impeccable timekeepingHas the ability to think on their feet Can work either alone, or in a team environmentWorking hours for Transport Shift Managers: Monday to Friday Night ShiftWhy should you work for Ignition Driver Recruitment as a Transport Shift Manager?Immediate start Excellent salary potentialFull-time position Weekly Pay - every FridayFree & Secure on site car parkingOn-site canteen & excellent facilities Exciting Opportunity with a reputable clientWhat do we need from you to be a Transport Shift Manager?Excellent telephone & customer service skills Ability to multitask and work as part of a team as well as being organised Basic computer knowledge is essentialFlexible approach to work and hours of workSuperb attention to detailWhat will you be doing as a Transport Shift Manager? Dealing with Drivers within a transport office Debriefing Drivers at the end of their shiftsHandling & distributing vehicle keys Paperwork to include: Data entryFiling Communications (telephone calls & emails)General office administration duties If you like the sound of this role, and you have the skills to fulfil our clients requirements, apply today and our team will be in touch ASAP to discuss the job further with you.....Read more...
NEW ROLE | Onboarding Conveyancing Administrator | Cheadle | £22,500 | 56899
A well-Established and expanding Law firm based in Cheadle are looking to recruit an Onboarding Conveyancing Administrator to join their successful Property team.
The ideal candidate will come from a Conveyancing background and have sales and quoting experience, post completion and Land registration knowledge. You will have strong administrative skills, excellent attention to detail, good telephone manner, conversant in Microsoft office and highly organised.
Initially you will deal with
- Handling post
- Front of house customer service experience
- File opening and data entry
- Manage and maintain accurate records
- Manage bookings
- Client onboarding
- Proficient in O365 products i.e word, excel etc
Salary on the role ranges from £19,000-£22,500 depending on experience.
If you are interested in the above, please send an up to date cv to t.carlisle@clayton-legal.co.uk or alternatively give Tracy Carlisle a call at Clayton Legal on 0161 9147 357....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the OEM automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Attention to detail when conducting product testing.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
Administration Assistant | Insurance | Gibraltar | Salary c£20k DOE plus benefits including summer hours| Office based
SRG is searching! Administration Assistant required for an established Insurance company based in Gibraltar. As the Administration Assistant you will provide support to the Customer Service and Underwriting teams, undertake general administrative duties including answering calls and taking messages, as well as any additional tasks required from the management team. The role will require undertaking secretarial duties including producing agendas and taking minutes.
What's on offer to you?
Summer Hours
Life Insurance
Health and Travel Insurance
Generous Education Incentives
Sponsorship on training
Pension Scheme (After 6 months’ probation)
What You Will Be Doing
Answer incoming telephone calls, outline purpose of call and forward calls to appropriate personnel and departments.
Email management.
Service committee meetings, produce agendas and take minutes.
Perform any other duties as assigned by Senior management or the other senior insurance team members.
Organise/book/schedule any event &/or travel/transport requirements.
What You Will Need to Succeed in This Role
Administrative Skills: Proficiency in general administrative tasks, including managing emails, organising documents, and scheduling appointments.
Communication Skills: Excellent verbal and written communication skills for interacting with clients and colleagues.
Customer Service Skills: Ability to provide exceptional customer service, handle inquiries, and resolve issues professionally.
Attention to Detail: Precision in taking accurate messages and documenting meeting minutes.
Organisational Skills: Capability to efficiently organise events, travel arrangements, and transport requirements.
Time Management: Ability to prioritise tasks and manage time effectively to meet deadlines.
Technology Proficiency: Familiarity with Microsoft Office Suite and industry-specific software.
Adaptability: Willingness to take on additional tasks and adapt to changing priorities.
Proactivity: Taking initiative to identify and address potential issues.
Confidentiality: Ability to handle sensitive information with discretion.
Team Player: Collaborative attitude to work effectively within teams.
Professionalism: Maintaining a professional demeanour in all interactions.
Commitment to Learning: Willingness to participate in educational incentives.
Problem-Solving Skills: Capacity to think critically and find solutions to challenges.
Timeliness: Ensuring prompt response to telephone calls and efficient task completion.
Meeting Performance Objectives: Striving to achieve individual performance objectives set annually.
Keywords: Administration Assistant | Gibraltar | Insurance |Meetings | Customer Service....Read more...
Administration Assistant | Insurance | Gibraltar | Salary c£20k DOE plus benefits including summer hours| Office based
SRG is searching! Administration Assistant required for an established Insurance company based in Gibraltar. As the Administration Assistant you will provide support to the Customer Service and Underwriting teams, undertake general administrative duties including answering calls and taking messages, as well as any additional tasks required from the management team. The role will require undertaking secretarial duties including producing agendas and taking minutes.
What's on offer to you?
Summer Hours
Life Insurance
Health and Travel Insurance
Generous Education Incentives
Sponsorship on training
Pension Scheme (After 6 months’ probation)
What You Will Be Doing
Answer incoming telephone calls, outline purpose of call and forward calls to appropriate personnel and departments.
Email management.
Service committee meetings, produce agendas and take minutes.
Perform any other duties as assigned by Senior management or the other senior insurance team members.
Organise/book/schedule any event &/or travel/transport requirements.
What You Will Need to Succeed in This Role
Administrative Skills: Proficiency in general administrative tasks, including managing emails, organising documents, and scheduling appointments.
Communication Skills: Excellent verbal and written communication skills for interacting with clients and colleagues.
Customer Service Skills: Ability to provide exceptional customer service, handle inquiries, and resolve issues professionally.
Attention to Detail: Precision in taking accurate messages and documenting meeting minutes.
Organisational Skills: Capability to efficiently organise events, travel arrangements, and transport requirements.
Time Management: Ability to prioritise tasks and manage time effectively to meet deadlines.
Technology Proficiency: Familiarity with Microsoft Office Suite and industry-specific software.
Adaptability: Willingness to take on additional tasks and adapt to changing priorities.
Proactivity: Taking initiative to identify and address potential issues.
Confidentiality: Ability to handle sensitive information with discretion.
Team Player: Collaborative attitude to work effectively within teams.
Professionalism: Maintaining a professional demeanour in all interactions.
Commitment to Learning: Willingness to participate in educational incentives.
Problem-Solving Skills: Capacity to think critically and find solutions to challenges.
Timeliness: Ensuring prompt response to telephone calls and efficient task completion.
Meeting Performance Objectives: Striving to achieve individual performance objectives set annually.
Keywords: Administration Assistant | Gibraltar | Insurance |Meetings | Customer Service....Read more...
Parts Advisor
Due to strategic growth and expansion this company needs a Car Parts Sales Advisor / Automotive Parts Internal Sales person to join their dedicated and fun-loving team. As a vehicle parts advisor you will ideally come from a Motor Factor background and have a real interest in cars and the Automotive Aftermarket.
This Automotive Aftermarket business specialise in selling a full range of car parts, car accessories and a multitude of other aftermarket automotive products to both trade and end users.
This is an office-based role working in a lively and friendly team environment.
You will need a very good telephone manner, communication skills, and a sense of humour is a bonus!
Ideally Located – Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary – Up to £30K basic DOE + Bonus + Pension + Benefits
The Candidate
Good experience and knowledge of advising and selling car spares, car accessories and specialist car parts.
Interested in cars and be technically minded.
A Motor Factor background will be of distinct advantage.
Fully computer literate – Email, Word, Excel.
Experience working with MAM software / MAM Autocat (advantageous but NOT essential).
Excellent telephone manner and customer service skills.
Able to take orders, process orders on automated systems and ensure accurate dispatch of product.
Own and resolve complaints.
Assist colleagues in other areas of the business as and when required.
Apply in Confidence:
To apply for this Car Parts Sales Advisor / Automotive Parts Internal Sales role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 3962RCA - Car Parts Sales Advisor ....Read more...
Parts Advisor
Due to strategic growth and expansion this company needs a Car Parts Sales Advisor / Automotive Parts Internal Sales person to join their dedicated and fun-loving team. As a vehicle parts advisor you will ideally come from a Motor Factor background and have a real interest in cars and the Automotive Aftermarket.
This Automotive Aftermarket business specialise in selling a full range of car parts, car accessories and a multitude of other aftermarket automotive products to both trade and end users.
This is an office-based role working in a lively and friendly team environment.
You will need a very good telephone manner, communication skills, and a sense of humour is a bonus!
Ideally Located – Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary – Up to £30K basic DOE + Bonus + Pension + Benefits
The Candidate
Good experience and knowledge of advising and selling car spares, car accessories and specialist car parts.
Interested in cars and be technically minded.
A Motor Factor background will be of distinct advantage.
Fully computer literate – Email, Word, Excel.
Experience working with MAM software / MAM Autocat (advantageous but NOT essential).
Excellent telephone manner and customer service skills.
Able to take orders, process orders on automated systems and ensure accurate dispatch of product.
Own and resolve complaints.
Assist colleagues in other areas of the business as and when required.
Apply in Confidence:
To apply for this Car Parts Sales Advisor / Automotive Parts Internal Sales role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 3962RCA - Car Parts Sales Advisor ....Read more...
Technical Claims Specialist, Hybrid Homeworking - Bradford
Looking to come off the tools...? How about a better work life balance with a hybrid home working role...?
Resolve Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed.
Overview:
Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer’s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
Duties:
To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
Using their technical expertise to make claims decisions.
To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
Required Experience:
Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
Evidence of working in a FCA regulated environment (Desirable but not essential).
Able to demonstrate excellent customer service skills (Essential).
Evidence of working in a customer focused environment (Desirable but not essential).
Hours & package:
Great basic salary of £28,875 per annum
Monday to Friday - between 0830 and 1730 - 37.5 hours per week
Optional overtime (x1.5) 0900-1230 every Saturday
Company pension scheme
4x annual salary life insurance benefit
Hybrid homeworking schedule once training has been completed
Optional benefits to buy – cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
Key:
Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford....Read more...
