Customer Services Apprentice

Deliver an outstanding customer experience by providing advice and resolving customer queries Resolving any and all customer queries  Communicating with customers via telephone and email and sometimes face to face  Liaising with all services and departments within the council 

Training:
Customer Service Practitioner level 2 apprenticeship standard  You will have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks  20% off the job training will be provided by the employer  English and maths functional skills level 2 if required 

Training Outcome:

Potential full-time employment with the company after successful completion of apprenticeship. 

Employer Description:
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.They hugely value staff and know that in order for them to remain successful, it is essential to recognise talented employees, developing and retaining them within the organisation. They are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

Working Hours :
Working days and hours to be agreed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working