The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Provide accurate information on IT products and services
Basic technical support at the network level: WAN and LAN connectivity, routers.
Support of disaster recovery solutions
Monitor the remote monitoring and management system alerts and notifications and responding accordingly.
System documentation maintenance and review in ticketing system
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Level 3 Information communications technician apprenticeship standard, including Functional Skills if required
Training Outcome:
Upon completion of the Apprenticeship, possible progression opportinities may be open to the right candidate
Employer Description:Rydal was founded in 2008 starting from a home based location, since then it has evolved into an award-winning, fully pledged communications & managed IT, Security and Energy provider with over 90 staff supporting over 1,500 businesses across the country.Working Hours :Monday - Friday, between the hours of 08:00 and 18:00 on a rolling rota basis, with 30 minutes unpaid lunch break.
22 days holiday plus bank holidays.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Customer Support:
Act as the first point of contact for customer inquiries related to broadband, VoIP telephony, and mobile services.
Handle incoming support requests via phone, email, and ticketing systems.
Assist in diagnosing and resolving common connectivity, VoIP, and mobile network issues
Technical Troubleshooting:
Learn to identify and resolve issues with broadband connections (e.g., Wi-Fi, router configurations, and line stability).
Gain knowledge in setting up and supporting VoIP services, including troubleshooting call quality and connectivity problems.
Support customers with mobile-related issues, such as network settings and SIM activation.
Systems & Tools:
Familiarise yourself with internal systems, including CRM platforms, ticketing software, and monitoring tools.
Maintain accurate records of customer interactions and technical resolutions in the system.
Assist in reporting service faults and escalating to senior technicians or providers when necessary.
Learning & Development:
Participate in structured training programs to build technical knowledge and customer service skills.
Shadow experienced colleagues to learn advanced troubleshooting techniques and support processes.
Work towards industry-recognised certifications in networking, telephony, and mobile technologies (e.g., CompTIA, etc.).
Training:
You will undergo training in the workplace on the job as well as attending taught sessions at New College Swindon.
Skills, knowledge and behaviours as set out in the Information Communications Technician Level 3 Standard.
Information communications technician / Institute for Apprenticeships and Technical Education
Training Outcome:
Career progression opportunities within the technical support or engineering teams. Permanent position
Employer Description:Over 35 years ago, Nigel and Mamie discovered they both shared an intolerance of poor service and were often frustrated by the low level of interaction they received as paying customers (this is still true now) and there are no end of reports about Nigel, in particular, having broken multiple telephones when trying to get satisfaction.
They knew they “could do IT better” and Multidata was born. Their mantra was simple, “offer great service and make it easy for people to do business with us”. This proved highly successful, so much so that in 1996 they won the DTI Exporter of the year and added Apple, HP,Siemens and other major IT vendors to their customer list.
As the internet was exploding in the 90s Multidata moved into the Broadband and Telecoms Services market with the idea of offering top-notch services to Local Authorities across the UK.
As the new kids on the block, it was safe to say that Local Authority IT Managers were cautious at first, after all, nobody ever got fired for buying BT did they! However, quite a number were intrigued enough by the Multidata proposition (twice the speed for half the price) to try a single broadband line. One quickly became two, two became four and so on until in some cases it became hundreds.
It wasn’t long before Local Authorities across the UK and businesses of all shapes and sizes wanted to join the party.
Over Three decades later…
Now with many hundreds of broadband fans both large and small raving about them, Multidata started to get asked can we get “other services” from you too?”.Working Hours :Monday - Thursday, 9.00am - 5.00pm, including time at college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Key Responsibilities:
Contribute to building an inclusive culture, taking a zero-tolerance approach to behaviours and attitudes that go against the FREDIE culture, escalating matters to management when appropriate.
Ensure own health, safety, and wellbeing in the workplace, ensuring the zero harm principles and just culture is demonstrated in all ways of working.
Ensure compliance with relevant policies, regulations, and standards.
Learn to maintain an up-to-date and accurate database of hardware and software.
Learn to effectively operate a range of mobile devices including phones, laptops, and tablets.
Will learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required.
Learn the importance of disaster recovery and how a disaster recovery plan works and support KAM to maintain this.
Assist in the deployment of computer hardware and software.
Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales.
Measurement of performance (KPI’s):
Scheduled tasks activities are executed efficiently and precisely.
Appropriate information escalated and acted upon.
Feedback from external and internal stakeholders.
Information effectively communicated at the right level for the audience.
Meetings are well organised & effective, and outcomes are achieved.
Actions delivered to timescales.
IT Issues are resolved in a reasonable timeframe or escalated to the team.
Key milestones of Apprenticeship met.
Skills and Experience:
Able to demonstrate the willingness to start or continue a career in IT.
The Apprentice is expected to bring with them the following skills and a willingness to develop them further:
o Good Communication Skills- Building good relationships is fundamental to the delivery of services.
o Organisational Skills- The ability to manage your own workload and to work to team and project deadlines.
o Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.
o Adaptability and flexibility- Apprentices work in fluid, fast-paced & exciting environments. These skills are vital to responding to situations in the workplace.
Behaviours Required
Respect: Act with Integrity, Interpersonal Awareness, Concern for Impact
Ownership: Accountability, Flexibility, Initiative
Thinking skills: Analytical Thinking, Forward Thinking, Customer Understanding
Achieving: Results Focus, Concern for Excellence, Collaboration and Partnership
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:There may be the opportunity to apply for a full-time role at the end of the apprenticeship. Employer Description:The KeolisAmey Metrolink tram system, the largest in the UK, is a joint venture between Keolis and Amey, managing Manchester’s Metrolink operations and maintenance on behalf of Transport for Greater Manchester (TfGM).
We are proud to work together with TfGM and the Bee Network to provide journeys that are reliable, safe and secure. Handling over 44 million journeys annually, we really do keep Greater Manchester moving.
In May 2024, we welcomed over 4.1 million passengers on our network, setting a record for monthly usage since the network opened in 1992.
We pride ourselves on being people-focused, with people at the heart of everything we do. This means not only providing excellent service to our passengers but investing in our team, creating career pathways and growth opportunities, whilst fostering a supportive, inclusive and engaging work environment. From drivers to customer service representatives, finance to IT every role is crucial in keeping Manchester connected.
We are also dedicated to inspiring the next generation through apprenticeship programmes and attending events focussed on women in STEM and ex-armed forces recruitment.
By putting people first, we ensure safe and efficient travel for everyone in Manchester, making a positive impact in the communities we serve.Working Hours :Monday-Friday, 9am-5.00pmSkills: Communication skills,Organisation skills,Team working,Adaptability,Flexibility....Read more...
Responding to helpdesk requests remotely and providing timely technical support
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
Performing hardware and software repairs in their well-equipped workshop facility
Assisting with the installation of hardware and software, ensuring seamless integration and functionality
Carrying out network documentation and reporting to maintain accurate records
Assisting with sourcing IT equipment and software to support ongoing projects
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
There is also a comprehensive training and progression plan in place as an employee with Partnership Education
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Problem solving skills,Logical,Team working....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:
https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1
Training Outcome:
Potential for a full time job role upon completion
Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Patience....Read more...
Support for all aspects of IT, from account management, PC Rollouts, software installations and system monitoring
Working with Network management software/documentation, IP Address Management systems, Audits and Compliance
Provide internal IT support via email, phone, face-to-face interactions, and the ticketing system
Assist with PC hardware tasks including custom builds, component configuration, switch setup, and driver updates
Work with Microsoft 365 cloud technologies as well as a number of other key Line of Business applications
Opportunities for scripting, SQL reports, web development and automation
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.Employer Description:Founded in 1946, we are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service.
We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens.
We are very proud to offer a full range of baked goods to our loyal customers, including key retailers and large food service providers who are happy to stock our delicious products.Working Hours :Monday to Friday 9:00 AM to 5:00 PM.Skills: Communication skills,IT skills,Logical....Read more...
Provide operational support for the Trust’s ICT systems to deliver an efficient and effective service to pupils, staff and parents.
To respond in a timely manner to IT helpdesk tickets and requests ensuring service level agreed timescales are met.
Answer telephone and email requests for support placing new items on the IT helpdesk.
To communicate clearly with staff that report IT problems and request support, using the helpdesk and email.
Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating correctly.
To assist with the installation, configuration, maintenance and documentation of networking equipment as required.
To establish and maintain user accounts for all staff, pupils and parents using the school network, including disk space, print quotas, granting appropriate permissions, access and security levels according to the school’s policy.
Work as part of a wider school team and work effectively and collaboratively with all colleagues in delivering service excellence and contributing positively to school life.
Training:The apprenticeship training is delivered 100% in the workplace with regular meetings with a Yeovil College Assessor. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician standard.Training Outcome:On completion of this apprenticeship, you will receive the Information Communications Technician Level 3 qualification. You will be able to use this qualification to progress within IT Support. Employer Description:SAST is a multi-academy trust, formed in June 2017, serving Dorset and South Somerset. We now have 18 schools, more than 5,700 students, and over 850 members of staff. SAST is dedicated to helping every child flourish —academically, emotionally, and socially. This involves fostering a supportive, inclusive environment where students feel safe, encouraged, and inspired to grow. By focusing on individual strengths, talents, and wellbeing, we aim to develop confident, capable young people who are prepared for the challenges and opportunities of life.Working Hours :Full time, Monday to Friday. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
· Use of diagnostic equipment to identify vehicle faults.
· Testing of parts and systems to ensure correct working.
· Following checklists to ensure all critical parts of vehicles are examined.
· Carrying out bumper to bumper overview, service, and inspection.
· Maintenance of electronic systems including on- board entertainment systems.
· Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
· Completion of legible and accurate paperwork for the customers and centres records
· Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
· Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)Certificate in Automotive Refrigerant Handling Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Servicing
MOT’s
Vehicle Maintenance
Observing and assisting technicians
Training:
Motor Vehicle Level 3 qualification
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment
Servicing - working to manufacturer servicing guidelines to ensure the vehicle is running at optimum performance
Maintenance - replacing parts that have wear and tear before they fail
Repair - diagnosing the reason for vehicle failure and fixing the problem
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation.Training Outcome:A full time career within the automotive industry with many opportunities to progress to positions of responsibility, including a service manager, master technician and dealership principles. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company.Employer Description:Our network of around 30 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex in the southeast. Today we employ over 1,000 people to serve the needs of our customers. llen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997.Working Hours :Monday - Friday 9.00am - 5.00pm.(To be confirmed with the employer).....Read more...
Servicing
MOT’s
Vehicle Maintenance
Observing and assisting technicians
Training:
Motor Vehicle Level 3 qualification
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment
Servicing - working to manufacturer servicing guidelines to ensure vehicle running at optimum performance
Maintenance - replacing parts that have wear and tear before they fail
Repair - diagnosing the reason for vehicle failure and fixing the problem
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation.Training Outcome:A full time career within the automotive industry with many opportunities to progress to positions of responsibility, including a service manager, master technician and dealership principles. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company.Employer Description:Our network of around 30 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex in the southeast. Today we employ over 1,000 people to serve the needs of our customers. llen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997.Working Hours :Monday - Friday, 9.00am - 5.00pm (To be confirmed with the employer).....Read more...
Duties:
Provide excellent first line IT support to the user community
Work with the Senior ICT Technician and Network Manager to resolve ICT helpdesk issues in a timely and efficient manner
Carry out a programme of repairs and maintenance in order to ensure the working order of ICT related resources
Assist school staff in configuring workstations and systems to ensure effectiveness
Adding and updating inventory records of all ICT equipment
Assisting with the implementation of ICT projects and training users in the use of new equipment
Work safely and make Health and Safety observations on behalf of and make reports to the Network Manager
Assist with the maintenance and transport of Chromebooks and their trollies between lessons and classrooms
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Free on-site parking
24 days Annual Leave (plus Bank Holidays)
Paid sick leave
Mental health and wellbeing support
Friendly working environment
Pension contribution
Employer Description:St Bernadette Catholic Secondary School is a coeducational Catholic, voluntary aided secondary school in Whitchurch, a suburb in the south of Bristol, England. It is located next to St Bernadette Catholic Primary School and the local parish church.Working Hours :Monday - Friday, 8:30am - 4:30pm (but Friday is 8:30am - 4:00pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
This Engineering Supervisor position is based in the area of Dewsbury, the hours of work are flexible, between 6am – 5pm, Monday to Friday days only, 8 hours only.This Engineering Supervisor position offers a basic salary of circa £43,000 - £45,000 DOE, plus 5% KPI bonus, company pension matched to 10% and generous holiday allowance. Overtime is also available taking potential earnings to over £50+K.The company is a leading international manufacturing business with a huge network of UK manufacturing plants across the country and a fantastic reputation. They manufacturer products within a fast-paced automated environment and can offer you an array of training, development, and career progression opportunities, including upskilling and cross skilling.What’s in it for you as Engineering Supervisor:
Certified training opportunities and further career development
The opportunity to obtain a position working DAYS ONLY Monday to Friday
Hours of work are flexible, between 6am to 5pm - 40 hours per week
Basic salary between 43-£45k per annum depending on experience
5% KPI Bonus
Company pension matched up to 10% by the company
Excellent employee benefits program, share option schemes, employee benefits program
The opportunity to lead plant projects as an integral member of the engineering team and business
Duties of Engineering Supervisor:
Undertaking site improvement projects and leading the maintenance team
The deployment of maintenance plans and systems, driving PPMs and addressing any reactive maintenance on site
Being an integral part of a small team of engineers working Monday to Friday
Responsible for leading and implementing PPM schedules
Responsible for identifying and eliminating recurring plant issues through engineering improvements and RCA
The opportunity to continue career development
Experience and Qualifications Required for Engineering Supervisor:
Engineering Qualified - City & Guilds Level 3, ONC, BTEC Level 3 AND NVQ Level 3 in Mechanical Engineering OR UK Engineering Apprenticeship in Engineering or equivalent
Strong Health and Safety awareness
Previous experience as a Mechanical Maintenance Engineer, Maintenance Technician, Engineering Maintenance Technician, Lead Engineer etc
Previous experience of undertaking maintenance within a manufacturing environment
Previous experience of the deployment and application of PPM activities and reactive maintenance
Please apply now!keywords: maintenance engineer, mechanical maintenance engineer, multi-skilled engineer, engineering maintenance supervisor, ....Read more...
Apprenticeships 2025 are now open! Start dates are from July 2025Apprentice HGV Technician - Washington NE38 0AQRemit are proud to be partnered with Volvo Trucks to deliver their HGV Technician apprenticeships. Volvo Trucks has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 men and women go through their apprentice scheme and go on to progress further within the company. A Volvo trained apprentice will become a top class asset to their business for years to come.This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business.Are you passionate about trucks, buses and the world of heavy vehicles? Do you have a knack for solving mechanical puzzles and want to turn your passion into a profession?Look no further - Volvo Truck and Bus is seeking enthusiastic individuals to join out team as Apprentice HGV Technicians!Why choose Volvo Truck and Bus?• Industry Leader: Join a globally recognised brand at the forefront of innovation in the commercial vehicle industry.• Cutting-Edge Technology: Work with state-of-the-art Volvo trucks and buses, gaining hands-on experience with the latest technological advancements.• Expert Training: Benefit from a comprehensive apprenticeship program that combines classroom learning and practical on-the-job training.Expected apprenticeship duration - 32 monthsApprenticeship level - Advanced Level ApprenticeshipWhat You'll Do:• Assist with repairs that are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate.• Assist in the fault diagnosis process.• Learn and comply with warranty procedures during repairs and with warranty material on completion of a repair.• Assist and work with the parts team to ensure the correct replacement parts are fitted to the vehicles.• Learn how to and use Volvo special tools safely and efficiently.• Assist with cleaning the workshop.• Assist with ensuring that the company time recording procedures are complied with and that job cards are completed accurately.• Ensure all vehicle defects are reported to workshop Supervisor.• Wear personal protective equipment (PPE) when must be worn.• Attend college courses regularly and achieve the standards required by the course.• Attend any technical or development training that is made available.On starting your Apprenticeship, you will be provided with full equipment which includes all the tools to help you become a technician. You will work with qualified and experienced Technicians learning how to repair, service, MOT and maintain modern trucks, buses and coaches including hybrid technology ...and so much more to learn!Training:Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will give you 1-2-1 support and guidance to help you achieve the following IMI qualifications:• Heavy Vehicle Service and Maintenance Technician Level 3As a result, you will receive the following qualification:• Functional Skills Level 2 in English & Math (if required)
Block Release at College includes:• Apprenticeship Standard Heavy Vehicle Service and Maintenance Technician - Bus , Coach and HGV
• Functional SkillsTraining Outcome:Potential for employment within the industry, or seek further education once qualified. Employer Description:The first Volvo truck was born in 1928. Since then, they have grown to become the largest producer of heavy trucks in Europe. Their reliability is renowned. And it’s underpinned by their three core values of quality, safety and environmental care. With a network of over 85 fully equipped Volvo Truck & Bus workshops throughout the UK and Ireland, customers can count on their certified technicians to keep your Volvo truck in optimal condition.Working Hours :Working week: Monday to Friday, 0830hrs to 1630hrsSkills: Mechanically minded,Physical fitness,Problem solving....Read more...
Apprenticeships 2025 are now open! Start dates are from July 2025Apprentice HGV Technician -Carlisle CA3 0HA
Remit are proud to be partnered with Volvo Trucks to deliver their HGV Technician apprenticeships. Volvo Trucks has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 people go through their apprentice scheme and go on to progress further within the company.
A Volvo trained apprentice will become a top class asset to their business for years to come.This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business.
Are you passionate about trucks, buses and the world of heavy vehicles? Do you have a knack for solving mechanical puzzles and want to turn your passion into a profession?Look no further - Volvo Truck and Bus is seeking enthusiastic individuals to join out team as Apprentice HGV Technicians!Why choose Volvo Truck and Bus?
Industry Leader: Join a globally recognised brand at the forefront of innovation in the commercial vehicle industry.
Cutting-Edge Technology: Work with state-of-the-art Volvo trucks and buses, gaining hands-on experience with the latest technological advancements.
Expert Training: Benefit from a comprehensive apprenticeship program that combines classroom learning and practical on-the-job training
Expected apprenticeship duration - 32 months
Apprenticeship level - Advanced Level Apprenticeship
What You'll Do:
Assist with repairs that are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate.
Assist in the fault diagnosis process.
Learn and comply with warranty procedures during repairs and with warranty material on completion of a repair.
Assist and work with the parts team to ensure the correct replacement parts are fitted to the vehicles
Learn how to and use Volvo special tools safely and efficiently.
Assist with cleaning the workshop.
Assist with ensuring that the company time recording procedures are complied with and that job cards are completed accurately
Ensure all vehicle defects are reported to workshop Supervisor.
Wear personal protective equipment (PPE) when must be worn.
Attend college courses regularly and achieve the standards required by the course.
Attend any technical or development training that is made available
On starting your Apprenticeship, you will be provided with full equipment which includes all the tools to help you become a technician. You will work with qualified and experienced Technicians learning how to repair, service, MOT and maintain modern trucks, buses and coaches including hybrid technology… and so much more to learn.Training:Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve:
IMI Heavy Vehicle Service and Maintenance Technician Level 3
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Employer Description:The first Volvo truck was born in 1928. Since then, they have grown to become the largest producer of heavy trucks in Europe. Their reliability is renowned. And it’s underpinned by their three core values of quality, safety and environmental care. With a network of over 85 fully equipped Volvo Truck & Bus workshops throughout the UK and Ireland, customers can count on their certified technicians to keep your Volvo truck in optimal condition.Working Hours :Working week: Monday to Friday, 08.30 to 16.30.Skills: Mechanically minded,Problem solving skills,Team working....Read more...
Apprenticeships 2025 are now open! Start dates are from July 2025Apprentice HGV Technician -Stockton on Tees TS18 2RF
Remit are proud to be partnered with Volvo Trucks to deliver their HGV Technician apprenticeships. Volvo Trucks has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 young men and women go through their apprentice scheme and go on to progress further within the company. A Volvo trained apprentice will become a top class asset to their business for years to come.This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business.
Are you passionate about trucks, buses and the world of heavy vehicles? Do you have a knack for solving mechanical puzzles and want to turn your passion into a profession? Look no further - Volvo Truck and Bus is seeking enthusiastic individuals to join out team as Apprentice HGV Technicians!Why choose Volvo Truck and Bus?
• Industry Leader: Join a globally recognised brand at the forefront of innovation in the commercial vehicle industry.• Cutting-Edge Technology: Work with state-of-the-art Volvo trucks and buses, gaining hands-on experience with the latest technological advancements.• Expert Training: Benefit from a comprehensive apprenticeship program that combines classroom learning and practical on-the-job training Expected apprenticeship duration - 32 monthsApprenticeship level - Advanced Level ApprenticeshipWhat You'll Do:
• Assist with repairs that are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate.• Assist in the fault diagnosis process.• Learn and comply with warranty procedures during repairs and with warranty material on completion of a repair.• Assist and work with the parts team to ensure the correct replacement parts are fitted to the vehicles• Learn how to and use Volvo special tools safely and efficiently.• Assist with cleaning the workshop.• Assist with ensuring that the company time recording procedures are complied with and that job cards are completed accurately• Ensure all vehicle defects are reported to workshop Supervisor.• Wear personal protective equipment (PPE) when must be worn.• Attend college courses regularly and achieve the standards required by the course.• Attend any technical or development training that is made availableOn starting your Apprenticeship, you will be provided with full equipment which includes all the tools to help you become a technician. You will work with qualified and experienced Technicians learning how to repair, service, MOT and maintain modern trucks, buses and coaches including hybrid technology… and so much more to learn.Training:Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 16 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve:
• IMI Heavy Vehicle Service and Maintenance Technician Level 3Training Outcome:Training to be provided:
Training is delivered in the workplace and on block release at Remit’s dedicated Heavy Vehicle Academy in Derby. Remit Academy is dedicated to Volvo and our apprenticeship programme. There are a total of 18 blocks over the 32 months programme. which are split between virtual classes and days in Derby.
The costs for accommodation, food and travel are met by the employer and there will be no cost to you.
You will also be assigned a dedicated Development Coach who will give you 1-2-1 support and guidance to help you achieve the following IMI qualifications: As a result, you will receive the following qualification:
• Heavy Vehicle Service and Maintenance Technician Level 3• Functional Skills Level 2 in English & Math (if required)Block Release at College includes:• Apprenticeship Standard Heavy Vehicle Service and Maintenance Technician - Bus , Coach and HGV• Functional SkillsEmployer Description:The first Volvo truck was born in 1928. Since then, they have grown to become the largest producer of heavy trucks in Europe. Their reliability is renowned. And it’s underpinned by their three core values of quality, safety and environmental care. With a network of over 85 fully equipped Volvo Truck & Bus workshops throughout the UK and Ireland, customers can count on their certified technicians to keep your Volvo truck in optimal condition.Working Hours :Working week: Monday to Friday 0830hrs to 1630hrs.Skills: Mechanically minded,Physical fitness,Team working....Read more...
Provide support to staff and students throughout the working day.
Respond to any requests from staff and students.
Work with the ICT Technician to support repairs of both staff and student devices.
Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, student passwords.
Assist with the installation and application of software licenses.
Carry out regular health checks on hardware and software.
Undertake regular in-house training to become certified to carry out repairs on all devices.
Ensure effective safeguarding procedures are in place and continually monitored.
Attend departmental meetings and other meetings as required.
Take part in any necessary training and accreditation.
Take part in performance management reviews.
To establish and maintain good relationships with all Students, parents/carers, colleagues and other professionals.
Assist with the operation of the school’s information and communication networks, undertaking appropriate repairs as necessary.
Advise on and assist with the effective development of the school’s information and communications networks.
Assist your line manager and the senior leadership team with hardware and software matters within the school including any ICT developments, relevant bids and suppliers.
Assist administrative staff with hardware and software operations as required by your line manager including SIMS and Google Suite.
Ensure that staff and students have a satisfactory, robust, reliable and secure ICT environment, including checking the functioning of all networking connections and active components, back-upschemes for the curriculum and administration ICT environments.
Carry out checks including adjusting monitor settings if required and cleaning monitors and keyboards.
Install and configure hardware and software including new releases, carry out testing and train staff.
Monitor the performance of hardware, software and the network, identifying problems and resolving them, and advising your line manager of issues and potential improvements.
Provide live run scheduling and monitoring as required, including integrity checking for archive/back-up data including data export for networks and other regular housekeeping and maintenance procedures.
Assist with the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation.
Maintain accurate and up to date records of all ICT hardware and software on site including, for example, laptops and digital projectors.
Diagnose and report faults to maintenance contractor including liaising with the contractor in the fixing of faults.
Check and re-fit toner and cartridges and carry out periodic printer/ photocopier maintenance such as head cleaning and alignment. Liaise with photocopier provider for support as necessary.
Control stock, including liaising with suppliers, maintaining records, and monitoring stock levels.
Maintain a log of work undertaken, problems, changes and resolutions.
Work in conjunction with the Network Manager.
Monitor and manage the use of the internet within the school, including the management of e-mail accounts.
Support the network by adding new members of the school community and the archiving of user materials from school leavers (both staff and students) before removal of their user accounts.
Ensure all staff receive a security badge and remove leavers from the system.
Maintain user, public and shared folders and desktops.
Support the delivery of INSET programmes for staff and assemblies as required.
Training:The apprenticeship will be fully remote, with full support given on site. This will be for 18 months, with opportunity for progression following successful completion.Training Outcome:There may be opportunity for progression to IT Assistant within the school, following successful completion of the apprenticeship.Employer Description:Our vision is that the highest expectations, an ethos of ‘enjoy, respect, achieve’, unparalleled opportunity and highly effective teaching combine to develop students who are ‘game-changers’.
As a multi-academy trust (MAT) of non-fee paying schools, we provide innovative, high-quality education for children aged four to 18. We work together with shared values and vision to ensure consistency and excellence for all our students.Working Hours :Full Time. Shifts to be confirmed.
37 hours per week.
52 weeks per year + 23 days holiday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Key Responsibilities:
Responding to customer calls to understand and address IT issues
Troubleshooting tech problems and providing support, both in person and over the phone
Developing the ability to resolve system and network issues
Setting up new user accounts, managing password resets, testing applications, and generating reports
Building and setting up hardware such as computers, laptops, and phone systems
Installing and configuring computer operating systems
What we’re looking for:
Someone who can explain technical concepts in simple terms
A problem solver with a logical mindset
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
Functional Skills in maths and English, if required
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining level 3 IT qualifications
Training Outcome:
Upon successful completion of this apprenticeship, further opportunities may be available to you within the company, but the experience and skills gained should prepare you for future progression within the industry
Employer Description:Founded in 1982, Sigma Pharmaceuticals plc is a family-owned business and one of the largest independent short-line pharmacy wholesalers in the UK. As an industry leader, Sigma is known for its comprehensive and competitive range of products, as well as exceptional customer service delivered to Independent Pharmacies, Dispensing Doctors, and Hospitals. Sigma also has a global reach through its export services, making it a key player in the pharmaceutical distribution industry.Working Hours :09:00 to 17:00
Days to be confirmed
On-site primarily at Sigma HouseSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Patience....Read more...
The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of equipment, support of common software packages used across the business and other general tasks as appropriate.
Key Responsibilities:
Responding to IT support requests from staff and learners in a professional and timely manner
Troubleshooting and resolving hardware and software issues, providing remote or on site support when necessary
Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system
Installing, configuring, and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks, such as system updates, backups, and system performance monitoring
Assisting with troubleshooting network connectivity issues and resolve them promptly
Collaborating with the IT Support team to identify and implement improvements to systems and processes
Assisting with managing hardware and software inventory, including tracking, and organising IT assets
Developing user-friendly documentation and guides for common IT procedures and issues
Training:Qualification:
Level 3 Information Communication Technician Apprenticeship Standard
Assessment method:
Professional discussion underpinned by portfolio
Project report with questioning
Venue:
The Sheffield College, Granville Road, Sheffield, S2 2RL
Attendance:
Day release
Training Outcome:
To be encouraged and agreed
Employer Description:CSE is an independent, specialist provider of software, IT services, hardware and technical expertise to the education sector.
We support schools requiring a single software solution, through to those needing large, complex projects implementing or fully managed IT services.Working Hours :8.00am - 4.00pm with 30mins lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative....Read more...
As an Apprentice Tester, you’ll have the opportunity to embark on an exhilarating journey and become part of the team ensuring the safe and efficient functioning of railway signalling systems. You'll receive hands-on training, guided mentorship, and practical experience in testing and maintaining complex signalling equipment, contributing directly to the safety and reliability of the entire rail network.
Day to day you’ll be working as part of a site team alongside our client on projects which could be anything from an upgrade to a Level Crossing, to legacy work on a major renewal of railway signalling at the forefront of digital IP technology using our own ElectroLogIXS electronic interlocking and level crossing controller system.
You might not fully understand what this all means now but we’re confident that fairly quickly you will, and you’ll be as passionate as we are about developing the future of signalling.
Here's some specifics for you so you can see in more detail what you could be involved in, but don’t worry if you don’t understand it all now, we’ll help bring this to life at interview stage:
Under the guidance of experienced professionals, you'll gain a deep understanding of railway signalling systems, safety protocols, and testing methodologies.
Assist in conducting thorough testing, inspection, and maintenance of signalling equipment, including switches, signals, track circuits, and interlocking systems.
Develop the ability to diagose faults and anomalies within signalling systems, working closely with the senior team members to troubleshoot and rectify issues promptly.
Work within strict safety procedures to ensure the safety of you and your colleagues at work.
Collaborate with senior testers, engineers, and others to enhance your understanding of signalling technology and its role within the broader railway operations.
Contribute ideas to improve testing processes, efficiency, and safety protocols, showcasing your commitment to development and innovation.
As you advance, gradually take on more responsibilities and develop into a skilled professional capable of independent testing and maintenance tasks.
Thrive in a changing environment whee you will need to be agile to respond to different situations.
Training:
Rail Engineering Technician Level 3 Standard
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
At the end of year 3 you’ll achieve a Level 3 Rail Engineering Technician qualification and a range of industry recognised training courses.
Employer Description:AtkinsRéalis is a world-class engineering services and nuclear organisation with over 80 years of design, engineering and project management expertise.
Our global team of 36,000+ employees speak over 70 languages and represents 130 nationalities across six continents. Our work covers a variety of sectors, including transportation, infrastructure, environment, water, energy, defence, technology, and aerospace. Here, you’ll join a diverse, inclusive environment, and be surrounded by inspiring colleagues.Working Hours :Shifts to be confirmed. There is a requirement to travel daily, to work and stay away from home at locations around the UK (often for extended periods of time), and to work unsociable hours, often in inclement weather conditions.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Learn to perform receiving, in-process and final inspection and testing activities
Learn 5S principles and how to apply them to QC department and standards are sustained to audit requirements
Identification of non-conforming items via the company’s NCR system and maintenance of inspection status
Assist in identifying and utilising the most effective and efficient method of checking components
Ensure documentation is accurate and maintained to a high standard
Support the business in ensuring quality system procedures are being adhered to and are operating effectively
Participate in audits
Training:You will complete a 3 year apprenticeship specialising in quality planning, assurance, control and continuous improvement and will study with our Training Partner, completing a portfolio of evidence to prove your competence to achieve a Level 4 Quality Practitioner Apprenticeship, as well as receiving additional role specific training. Training Outcome:
Engineering/Inspection Technician
Inspection Supervisor
Quality Assurance Lead
Employer Description:BEL Valves, part of the British Engines Group, is a global business with a strong brand delivered over 60 years.
BEL Valves offers design, manufacture, testing and aftermarket care of high integrity valves and actuators to critical offshore and onshore projects, within the oil and gas, power and renewables sectors.
Core activities are managed from the head office in Newcastle upon Tyne, with international projects supported from a local and satellite network.
Companies and products in the British Engines group include:
CMP Products – electrical cable glands, cable cleats and associated products
BEL Engineering – engineering service provider of sub-contract machining, assembly and test
Michell Bearings – hydrodynamic bearing manufacturer
Rotary Power – hydraulic motors and pumps, and hydraulic power units
BEL Valves – high integrity valves, actuators and controls
Stephenson Gobin – electromagnetic clutches and brakes, and fire safety products
Stadium Export Service – export service and industrial packing solutions
Tyne Pressure Testing – specialist pressure testing facilities, testing to extreme pressuresWorking Hours :MONDAY TO FRIDAY - PATTERN NOT CONFIRMED.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
The working week will consist of setting uip computer equipment, scheduling maintenance and assisting employees in the use of programs.
Below is a list of bullet points:
Resolving technical problems through the ticketing system
Troubleshooting faults on core network infrastructure
Building and configuring new hardware to agreed specifications
Installing and updating business approved software packages
Supporting end-users with setting up and configuring equipment in person or over the phone
Creating and maintaining support documentation as required
Communicate with end-users on maintenance schedules
Minimise operational downtime
Maintain IT Asset Registers for Hardware and Applications used in the business
Assisting the IT Support Team as and when required
Ad-hoc additional duties as required by the business
Training:The training will consist of 4 days within the workplace and 1 day per week at Cornwall College, St Austell Campus.
Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.Training Outcome:
On successful completion of the apprenticeship,the candidate,all being well can expect full time employment and a career with A&P. With diligence and initiative there is the possiblity of progressing into a supervisary role and then on to management.
Employer Description:A&P Falmouth is part of the A&P Group, we are a Ship repair facility operating 3 dry docks as well as Port Operations and Marine Designs. With a proud history of quality driven Engineering Excellence spanning six decades from three strategic locations in the UK, A&P remain committed to our workforce and being a partner of choice to all of our customers.Working Hours :Monday to Friday from 07:45 to 15:45.
Possibility of weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.
Duties will include:
Support customers systems via email, telephone and remote connection
To reassure customers of quality of service and manage critical failures
Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
Ensure tickets are comprehensive for each job and time logging is done correctly
Own and if necessary, escalate issues
Perform routine maintenance tasks on customers & company servers
Travel to customer sites on request to represent Paradise with support tasks
To have a professional attituded to work and to customers
Ensure that your time logging is at the required percentage throughout the month
Training:
Information Communication Technician Level 3. Support route specific pathway
Training for this apprenticeship is remote delivery via online classroom training
Dates to be agreed once you have secured the apprenticeship
Training Outcome:May lead to a permanent position at the end of the apprenticeship for the right candidate.Employer Description:Paradise Computing Ltd is an IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems, software development, network support and training. We are a high-quality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.Working Hours :Monday - Friday, between 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Ability to work Independently,Ability to work in a team,Networking Concepts,Networking protocols,Troubleshooting Techniques,Windows operating systems,Microsoft Office Suite....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
This will include computers, servers, peripherals and cloud-based applications
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations.
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Job Purpose:
To support client contracts in the delivery of all management information both for client and internal use through data research and cleansing. Focus and accuracy must be 100%.
Key Performance Indicators:
Delivery of client weekly, monthly, quarterly reports at the required times
Monthly collation of internal reporting highlighting trends and issues proactively
Roles & Responsibilities:
Utilise statistical tools and software to interpret data sets, identifying trends, patterns, and relationships.
Summarise and visualise findings in clear and comprehensible reports or dashboards for higher-level analysts or stakeholders.
Ability to interpret the data to highlight trends and identify issues that can be used within MMUK or client businesses to drive growth and profitability.
Gathering information from asking the right questions.
Building trust through delivery of accurate data analysis with both clients and internal stakeholders
Supporting each team with reporting and data insights
Stay updated with the latest data analysis tools, techniques, and best practices to grow skills and improve efficiency
Full training will be given in order to complete the above duties to the best of your ability. Motor Marketing and Boom Training will assist you through your apprenticeship studies.Training:Data Technician Level 3:
Modules covering Skills, Knowledge, and Behaviours in Data
You'll have a personal assessor to guide you through your training
You will attend one-to-one sessions with your assessor every 2/3 weeks
Technical training
Occasional online group sessions to meet and network with other learners
Functional Skills in English and maths if required
End Point Assessment (online)
www.boomtrainingltd.co.uk/courses Training Outcome:If the apprentice proves to be successful with their duties, the role may be expanded once the apprenticeship is completed.Employer Description:Multi-channel UK Contact Centre generating leads for businesses. Specialising in Data (Provision & Compliance), Video & Animation, Digital Media & Strategy, Training and EventsWorking Hours :Monday - Friday with 1 Saturday a month
Shifts are as follows 8-4PM, 9-5PM,10-6PM working a total of 37.5 hours with additional overtime when required.
30 minute lunch break + 30 min comfort breaks per daySkills: IT skills,Attention to detail,Organisation skills,Analytical skills,Team working,Punctual,Eager to learn....Read more...
