L3 IT Support Apprentice – Metrolink – Manchester, M8 0RY – £17k

Key Responsibilities:

Contribute to building an inclusive culture, taking a zero-tolerance approach to behaviours and attitudes that go against the FREDIE culture, escalating matters to management when appropriate. Ensure own health, safety, and wellbeing in the workplace, ensuring the zero harm principles and just culture is demonstrated in all ways of working. Ensure compliance with relevant policies, regulations, and standards. Learn to maintain an up-to-date and accurate database of hardware and software. Learn to effectively operate a range of mobile devices including phones, laptops, and tablets. Will learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required. Learn the importance of disaster recovery and how a disaster recovery plan works and support KAM to maintain this. Assist in the deployment of computer hardware and software. Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales.

 

Measurement of performance (KPI’s):

Scheduled tasks activities are executed efficiently and precisely. Appropriate information escalated and acted upon. Feedback from external and internal stakeholders. Information effectively communicated at the right level for the audience. Meetings are well organised & effective, and outcomes are achieved. Actions delivered to timescales. IT Issues are resolved in a reasonable timeframe or escalated to the team. Key milestones of Apprenticeship met.

 

Skills and Experience:

Able to demonstrate the willingness to start or continue a career in IT. The Apprentice is expected to bring with them the following skills and a willingness to develop them further:

 

o   Good Communication Skills- Building good relationships is fundamental to the delivery of services.

o   Organisational Skills- The ability to manage your own workload and to work to team and project deadlines.

o   Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.

o   Adaptability and flexibility- Apprentices work in fluid, fast-paced & exciting environments. These skills are vital to responding to situations in the workplace.

 

Behaviours Required

Respect: Act with Integrity, Interpersonal Awareness, Concern for Impact Ownership: Accountability, Flexibility, Initiative Thinking skills: Analytical Thinking, Forward Thinking, Customer Understanding Achieving: Results Focus, Concern for Excellence, Collaboration and Partnership

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Training Outcome:

There may be the opportunity to apply for a full-time role at the end of the apprenticeship. 

Employer Description:
The KeolisAmey Metrolink tram system, the largest in the UK, is a joint venture between Keolis and Amey, managing Manchester’s Metrolink operations and maintenance on behalf of Transport for Greater Manchester (TfGM). We are proud to work together with TfGM and the Bee Network to provide journeys that are reliable, safe and secure. Handling over 44 million journeys annually, we really do keep Greater Manchester moving. In May 2024, we welcomed over 4.1 million passengers on our network, setting a record for monthly usage since the network opened in 1992. We pride ourselves on being people-focused, with people at the heart of everything we do. This means not only providing excellent service to our passengers but investing in our team, creating career pathways and growth opportunities, whilst fostering a supportive, inclusive and engaging work environment. From drivers to customer service representatives, finance to IT every role is crucial in keeping Manchester connected. We are also dedicated to inspiring the next generation through apprenticeship programmes and attending events focussed on women in STEM and ex-armed forces recruitment. By putting people first, we ensure safe and efficient travel for everyone in Manchester, making a positive impact in the communities we serve.

Working Hours :
Monday-Friday, 9am-5.00pm

Skills:
Communication skills,Organisation skills,Team working,Adaptability,Flexibility