IT Apprenticeship

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems Provide accurate information on IT products and services Basic technical support at the network level: WAN and LAN connectivity, routers. Support of disaster recovery solutions Monitor the remote monitoring and management system alerts and notifications and responding accordingly. System documentation maintenance and review in ticketing system

Training:
Full training and support will be provided by your workplace mentor and from the Baltic team. Level 3 Information communications technician apprenticeship standard, including Functional Skills if required

Training Outcome:
Upon completion of the Apprenticeship, possible progression opportinities may be open to the right candidate

Employer Description:
Rydal was founded in 2008 starting from a home based location, since then it has evolved into an award-winning, fully pledged communications & managed IT, Security and Energy provider with over 90 staff supporting over 1,500 businesses across the country.

Working Hours :
Monday - Friday, between the hours of 08:00 and 18:00 on a rolling rota basis, with 30 minutes unpaid lunch break. 22 days holiday plus bank holidays.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working