I.T / Digital Support Apprenticeship - A&P Falmouth

The working week will consist of setting uip computer equipment, scheduling maintenance and assisting employees in the use of programs. 

Below is a list of bullet points:

Resolving technical problems through the ticketing system Troubleshooting faults on core network infrastructure Building and configuring new hardware to agreed specifications Installing and updating business approved software packages Supporting end-users with setting up and configuring equipment in person or over the phone Creating and maintaining support documentation as required Communicate with end-users on maintenance schedules Minimise operational downtime Maintain IT Asset Registers for Hardware and Applications used in the business Assisting the IT Support Team as and when required Ad-hoc additional duties as required by the business

Training:

The training will consist of 4 days within the workplace and 1 day per week at Cornwall College, St Austell Campus.

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

Training Outcome:
On successful completion of the apprenticeship,the candidate,all being well can expect full time employment and a career with A&P. With diligence and initiative there is the possiblity of progressing into a supervisary role and then on to management.

Employer Description:
A&P Falmouth is part of the A&P Group, we are a Ship repair facility operating 3 dry docks as well as Port Operations and Marine Designs. With a proud history of quality driven Engineering Excellence spanning six decades from three strategic locations in the UK, A&P remain committed to our workforce and being a partner of choice to all of our customers.

Working Hours :
Monday to Friday from 07:45 to 15:45. Possibility of weekend work.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience