IT Helpdesk Support Apprentice

As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and
snacks are provided. 

Duties will include:

Support customers systems via email, telephone and remote connection To reassure customers of quality of service and manage critical failures Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes Ensure tickets are comprehensive for each job and time logging is done correctly Own and if necessary, escalate issues Perform routine maintenance tasks on customers & company servers Travel to customer sites on request to represent Paradise with support tasks To have a professional attituded to work and to customers Ensure that your time logging is at the required percentage throughout the month

Training:
Information Communication Technician Level 3. Support route specific pathway Training for this apprenticeship is remote delivery via online classroom training Dates to be agreed once you have secured the apprenticeship

Training Outcome:

May lead to a permanent position at the end of the apprenticeship for the right candidate.

Employer Description:
Paradise Computing Ltd is an IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems, software development, network support and training. We are a high-quality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.

Working Hours :
Monday - Friday, between 8.30am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Ability to work Independently,Ability to work in a team,Networking Concepts,Networking protocols,Troubleshooting Techniques,Windows operating systems,Microsoft Office Suite