Carry out routine chemical analysis of plating baths to monitor concentration and contamination levels
Assist in the adjustment of chemical solutions based on test results and process needs
Support the operation and analysis requirements of the effluent treatment plant
Work with production staff to ensure plating processes remain within specification
Maintain accurate records of chemical usage, test results, and corrective actions
Calibrate and maintain laboratory instruments and equipment.
Comply with health, safety, and environmental guidelines relating to chemicals and laboratory work
Assist in lab audits and contribute to continuous improvement initiatives
Training:As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:
Apprenticeship in Laboratory Technician
BTEC Level 3 Foundation Diploma in Applied Science
This apprenticeship requires a one day a week day release at the South Downs College campus. This will be discussed with you upon appointment.Training Outcome:
A long term career with Harwin with multiple role opportunities as the company continues to develop
Employer Description:Harwin plc is a Portsmouth based manufacturing company specialising in the innovative design and production of electrical/electronic components. Our products are distributed worldwide through our network of partners in Europe, Asia and the US. We offer breadth and depth of expertise in such markets as distribution, industrial and instrumentation, medical, military, aerospace, automotive and telecommunications.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Interest in Chemistry,Interest in Lab Work,Interest in Manufacturing....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Assist the IT team in delivering a smooth service in the running of the School network, including School software, hardware and other IT related equipment to the whole Abbey community
To support pupils and staff in the correct use of IT
To assist the Theatre Production & AV Services Specialist with audio / visual / lighting services for School productions and events as required
To follow targets and objectives set out by the Head of IT Operations
Provide desktop support, performing PC hardware repairs and upgrades
Configure networking equipment such as wireless access points and switches
Assisting with the installation of applications and troubleshooting problems
Help with replacing printer consumables as required
Carry out basic safety checks following relevant H&S procedures and raise awareness among staff, pupils and other users
Assist with routine maintenance procedures, following school backup, virus protection and security procedures
Respond to support requests according to school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution
Training:
Information Communications Technician Level 3 (A level) Apprenticeship standard
Typical duration: 18 months
Dedicated Performance Coach
Remote training
Training Outcome:
Possibility of full-time post upon completion but this is not guaranteed and will be subject to the needs of the business at the time
Employer Description:An independent day school for girls in Reading, Berkshire, The Abbey has a long-standing reputation for academic excellence and innovation in education. The school is committed to providing a supportive and forward-thinking environment for both students and staff.Working Hours :Shifts to be confirmed (including one day per week for training/study time)
Lunch break length: 1 hour (unpaid)
Start Time: 8.00am
Finish Time: 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Written and verbal skills....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including on- board entertainment systems.
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this apprenticeship programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the garage, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Apprenticeship Standard in Autocare Technician
Certificate in Automotive Refrigerant Handling
Level 2 qualification for safe isolation of electric and hybrid vehicles
Brand specific certifications
Progression towards Level 3 apprenticeship standard in Light Vehicle Maintenance and Repair
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Team working,Initiative,Patience....Read more...
The Operations Department provides middle and back office operational services either within Insight or provided to Insight by external parties.
To succeed in this role, candidates must be willing to learn in a fast-paced environment and show an aptitude towards solution-focused outcomes, benefiting both the team itself and the wider business.
Duties include:
Assist with accurate and timely production of the team’s regular monthly and quarterly Client Reporting requirements.
Work with senior team members when engaging with stakeholders across the business, including but not limited to; Client Service teams, Fund Management teams, Development Technical Support teams other Operational section teams.
Assist in resolving issues when required and build knowledge base of all reporting systems.
With knowledge sharing from senior members, learn the different investment strategies Insight offer to clients and the different reporting outputs for each strategy.
Have input to strategic projects and generate operational efficiency ideas within the team
Training:You will work towards the Level 3 Investments Operations Technician Apprenticeship Standard; you can find out more about what the qualification covers here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/investment-operations-technician-v1-0
You will also work towards the CISI Investment Operations Certificate.Training Outcome:We will structure your programme to give you the opportunity to experience and understand our business, so on completion, the apprentice will be fully competent in the role. The apprenticeship should provide the successful candidate with the following opportunities:
Be more effective when you enter a permanent role on completion of the programme
Build networks and relationships across the organisation
Gain technical understanding and working knowledge across our business
Take professional qualifications such as Investment Operations Certificate (IOC) to support and complement business knowledge
Establish the foundations in becoming Insight’s future leaders
Employer Description:Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs.
Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.
Insight Investment is owned by BNY Mellon, a global leader in investment management and investment services.
Insight has a clear mission and purpose to offer investors a different approach to achieving their investment goals; one that prioritises the certainty of meeting their chosen objectives in contrast to the traditional focus on maximising return and minimising volatility.
Insight takes responsible investment seriously. In our view, it is as an essential part of deciding whether an investment is fair value. Insight is a signatory to the Financial Reporting Council’s UK Stewardship Code4 and a founding signatory to the UN-supported Principles for Responsible Investment (PRI) in 2006.
Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia.
The belief that clients come first is integral to our value system. A strong client focus, combined with a culture of innovation, collaboration, diversity and inclusion is the environment we offer our colleagues.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical....Read more...
Provide first-line support to users across hardware, software, and networks
Set up and maintain computers, laptops, printers, and mobile devices
Troubleshoot connectivity issues and assist with network management
Support system upgrades and software rollouts
Manage user accounts and permissions securely
Keep records updated for IT assets and support tickets
Work closely with the wider IT team to deliver smooth technical support
Training:Information Communications Technician Level 3 Apprenticeship Standard:
We’re looking for motivated individuals ready to build a career in IT and thrive in a dynamic, team-driven environment.
Eager to learn and passionate about technology
Great at solving problems and staying calm under pressure
Strong communication and teamwork skills
Organised, reliable, and proactive
A logical thinker with an eye for detail
Excited about building a future in IT and open to feedback and development
Training Outcome:
Service Desk Analyst
Employer Description:About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.Working Hours :Monday - Friday, 8.30am - 5.00pm, requirement to work evenings and weekendsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this apprenticeship programme. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the garage, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Apprenticeship Standard in Autocare Technician Certificate in Automotive Refrigerant Handling
Level 2 qualification for safe isolation of electric and hybrid vehicles
Brand specific certifications
Progression towards Level 3 apprenticeship standard in Light Vehicle Maintenance and Repair
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative....Read more...
Support the preparation, dispensing, and accuracy checking of prescriptions under the supervision of a registered pharmacist, ensuring safe and effective patient care
Assist in managing medication stock levels, including ordering, receiving, and appropriately storing pharmaceutical products in line with NHS and GPhC guidelines
Work closely with GPs, nurses, and the wider multidisciplinary team to process repeat prescriptions, resolve medication queries, and contribute to medication reviews
Offer support and guidance to patients on the safe and effective use of their medicines, including over-the-counter products and lifestyle advice
Maintain comprehensive and accurate patient records using clinical systems, supporting audit trails and ensuring compliance with data protection and professional standards
Participate in clinical and service-based projects within the pharmacy and GP setting, contributing to improvements in patient outcomes and service delivery
Develop knowledge of pharmacy law, ethics, and professional standards while learning to work within Standard Operating Procedures (SOPs) and GPhC guidelines
Training Outcome:Upon successful completion of the apprenticeship and registration with the General Pharmaceutical Council (GPhC), you will be a fully qualified Pharmacy Technician. At Atherstone In-Practice Pharmacy, we are committed to investing in our team and developing long-term careers.
As a valued member of our pharmacy, you’ll have the opportunity to:
Progress into senior or lead technician roles within our team
Specialise in GP practice-based clinical services, medicines optimisation, or care home support
Take part in training and mentorship roles, helping to support the next generation of pharmacy staff
Pursue further qualifications and leadership development
Be part of a forward-thinking pharmacy that is integrated within the wider Primary Care Network (PCN) and actively shaping the future of pharmacy services
We don’t just offer a job — we offer a career pathway in a supportive, innovative, and patient-centred environment.
Employer Description:Atherstone In-Practice Pharmacy is a progressive and patient-focused community pharmacy located within The Atherstone Surgery in Warwickshire. As part of Atherstone Pharma Ltd, we pride ourselves on being at the forefront of integrated healthcare, working closely with GPs, nurses, and other healthcare professionals to provide high-quality, seamless care to our local population.
Open seven days a week, we are committed to meeting the needs of our patients through accessible services, extended opening hours, and a strong emphasis on clinical care. We deliver a wide range of NHS and private services including repeat dispensing, blood pressure monitoring, emergency contraception, vaccinations, and more.
What sets us apart is our dedication to staff development and career progression. We don’t just hire team members — we invest in them. Apprentices joining our team will gain hands-on experience in a professional, fast-paced environment, receive support from experienced pharmacists and technicians, and have the opportunity to grow into permanent roles within the business. Many of our current team members have advanced into senior positions and continue to develop their careers with us.
At Atherstone In-Practice Pharmacy, we offer more than a job — we offer a clear, supported pathway into a rewarding, long-term career in pharmacy.Working Hours :The pharmacy operates 7 days a week. The apprentice will work 37.5 hours per week on a rotational basis, with shifts spread across weekdays and weekends. Working days/hours will be agreed with the successful candidate.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
This will include computers, servers, peripherals and cloud-based applications
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
JOB DESCRIPTION
The Sr. Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support. Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations. Assist with SOX compliance, and general IT security best practices. Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system. Diagnose and troubleshoot hardware, software, and network-related issues. Facilitate the installation, configuration, and maintenance of software applications and hardware devices. Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process. Utilize and help update knowledge management system pertaining to IT support items. Facilitate in hardware life-cycle management process and asset tracking. Nonbusiness hours on-call support rotation as needed. Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems Assist with other facets of IT operations and projects as needed. Create and update end-user documentation and knowledge articles.
Requirements
High school diploma or equivalent Excellent oral and written communication Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team. Proven ability to educate end-users on how to utilize IT services and applications 2 to 4 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers. 2 to 4 years of technical knowledge of Microsoft Windows and MAC OS operating systems 2 to 4 years of experience with troubleshooting Microsoft's M365 suite of applications 1 to 2 years of experience with Microsoft's Active Directory and Group Policies (Depending on the site) 1 to 2 years of experience with RF Guns and Label Printers Ability to manage and deliver multiple priorities in a timely fashion. Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Are you eager to launch your career in tech but don't want to follow the beaten path? This is an exceptional opportunity to immerse yourself in a unique and specialised system - one you won't encounter in most other firms. We are offering a chance to learn the Proclaim case management system from the ground up, within a fast-paced, supportive business that thrives on internal development and career progression.
As a Proclaim Support Technician, you'll become an integral part of our Proclaim Development team. You'll gain hands-on experience with Proclaim, learning how to interpret user and stakeholder requirements and transform them into functional, stable solutions. Your learning journey will teach you the art of gathering requirements to implementation and support, providing you with a holistic view of how IT enables business success.
Key Responsibilities:
Learning to navigate and configure the Proclaim system to meet client and internal needs
Supporting the design and rollout of automated workflows and document templates
Analysing user requests and collaborating with colleagues to provide effective solutions
Delivering a high standard of user support and troubleshooting technical issues with confidence
Participating in system testing, deployment, and continual improvement processes
Developing your skills in scripting, logic flows, and basic database interactions
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:Techedia is a leading provider of support and maintenance of the Proclaim case management system which is the UK’s most widely used case management system within the legal sector. Techedia have been established since 2014 with years’ worth of experience in all areas of our business. We have 3 dedicated teams for all aspects of technology, ranging from Proclaim support & development to network & infrastructure support to bespoke software solutions & MI reporting tools. At Techedia, we understand the evolving needs of legal professionals. Our vastly experienced developers will help you get the absolute best out of your Proclaim CMS, working closely with key stakeholders to drive efficiencies, streamline processes and automate and integrate at every opportunity.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Team working,Proficient in Microsoft Suite,IT Literate,Windows operating system,Written communication skills,Interpersonal skills,Fast paced environment....Read more...
Supporting customers through the onboarding process, from initial setup to post-installation training.
Delivering remote product demonstrations and assisting with software and hardware installations.
Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries.
Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction.
Collaborating with internal teams, including software developers, to help shape future system improvements based on customer feedback.
Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships.
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications.
Training Outcome:Opportunity for growth and career progression upon completion of the apprenticeship to further develop your skills and experience.Employer Description:Are you looking to launch your career in tech with a fast-growing, innovative company? We’re looking for a Digital Support Technician Apprentice to join our rapidly growing team and grow within the world of smart technology and digital transformation.
SwooPOS are a leading provider of smart Point-of-Sale (POS) and mobile payment solutions, helping hospitality and retail businesses streamline operations and enhance customer experience. With a focus on innovation, we empower independent retailers, restaurants, cafes and bars with cloud-based technology to help them thrive in an ever-changing market.Working Hours :Monday to Friday, 10am - 6pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Provide frontline, first point of contact, for staff through the use of telephone, email and web-based DMS helpdesk
Log/Process all DMS helpdesk calls in a timely manner and, wherever possible, close helpdesk calls directly
Identify and troubleshoot incidents and faults and perform initial diagnostics
Monitor call queues and chase as required, updating staff with fault progress and timescales
Compliance with company health and safety policy to include safe working practices
Responsible for complying with the current legislation, codes of practice and SNOWS procedures for data protection and virus protection
Managing user accounts and permissions on DMS systems, including additions and removals
Logging of faults to 3rd Parties (ie Keyloop / Manufacturers) and chasing relevant technical teams
Identify training requirements based on common helpdesk issues and requests
Keeping up-to-date with all relevant systems training.
Maintain awareness of integration between the Manufacturer and DMS systems
Where necessary, liaise with the IT dept to rectify/facilitate any integration between DMS and IT systems.
Any other duties and projects specified by the Head of DMS that may arise from time to time.
Comply with all of Snow's policies and procedures
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Snows Motor Group is a family-owned company that has served Southern England for over 50 years.
Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including Abarth, Alfa Romeo, BMW, BYD, Citroën, CUPRA, Fiat, Jeep, Kia, Lexus, Leap Motor, Mazda, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.Working Hours :Monday to Friday - 08:30am - 5:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Patience,Effective time management,Self motivated....Read more...
A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
You will work as an Apprentice Mechanical Technician. You will be required to complete a three-and-a-half-year training programme that will cover all aspects of the role delivered through in-house training, alongside day-release or other distance learning methods delivered by Abingdon & Witney college.
The apprenticeship includes an exciting opportunity to work across all the different mechanical workshops in the Engineering Department, workshops which support research in biomedical, turbo machinery, materials testing and various other areas of research. The university supports travel to different sites as required.
Hazard-specific / Safety-critical duties.
This job includes the following hazard-specific or safety-critical duties that will require successful pre-employment health screening through our Occupational Health Department before the successful candidate can commence work:
Work with sensitisers/work requiring health surveillance.
Regular manual handling.
Safety-critical work (refer to the Hazards' checklist for specific examples).
All tasks will be at a level appropriate to the apprentice’s developing skills, under the guidance of the Head of Workshop.
All skill areas will involve the identification, planning and performing of mechanical technician tasks across the Department, including the operation of specialist machinery. The apprentice will also support all aspects of the day-to-day running of the workshop. The apprentice will be supervised at all times when in workshops.
Key Duties:
Learn to use a wide range of machine tools, including three-axis CNC/manual milling machines and two-axis CNC/manual lathes.
Learn to use a wide range of workshop equipment, including precision measuring instruments, lathes, milling machines, grinders, power saws, hand tools and sheet metal equipment.
Assist with preparing drawings from sketches and discussions with researchers using Computer Aided Design (CAD) programs.
Take stage-by-stage instructions from an experienced workshop technician in order to complete basic technician tasks independently.
Liaise with staff in other workshops to develop confidence and interpersonal skills. Engage with academics, researchers, staff and students to offer advice on potential engineering solutions.
Update/maintain a logbook of work/projects carried out in line with the requirements of the apprenticeship.
Support students in taught sessions, where appropriate.
Support Outreach and STEM activities, as well as University Open days.
Assist with maintaining, servicing, and repairing workshop machinery and equipment when required.
Check and maintain operating efficiency and cleanliness of tools, apparatus and workshop premises.
Comply with Health & Safety procedures and work in a safe manner.
Understand and record time and materials used on projects.
Log details from customers and assist with providing quotes.
Answer telephone calls, emails, handle routine enquiries and take messages as required.
Meet at regular intervals with the head of the workshop to monitor progress.
Attend training college to ensure that the required academic levels are achieved, and are on target to finish the course within the agreed time.
Training:You will complete the L2 Engineering Operative Apprenticeship Standard as below:
Duration:
13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
Day release during term time (approximately 2 days a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Off-the-job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Diploma in Engineering Operations (Skills)
Level 2 Certificate in Engineering Operations (Knowledge)
Level 2 Engineering Operative Apprenticeship
End Point Assessment:
Practical assessment
Professional discussion
This will be followed by the L3 Engineering Fitter Apprenticeship Standard on successful completion of level 2.Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday-Friday, 36.5hrs pw. Regular weekday hours are to be confirmed. This is a 16-month Level 2 apprenticeship, moving on to a further Level 3 apprenticeship within a 3.5-year fixed term employment contract.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Willing to learn new skills,Safety conscious,Positive attitude,Strong work ethic,Passion for engineering....Read more...
JDR Cable Systems is offering an exciting opportunity for an IT Systems Apprentice to support our business operations and provide IT support to all members of staff.
As an IT Systems Apprentice, you will have the chance to learn and grow while supporting the function of the IT department within JDR Cable Systems. You’ll work alongside experienced professionals who will help you develop your skills in IT systems and support all whilst studying nationally recognised qualifications.
Your role will include:
Providing 1st Line Support to help resolve IT issues quickly and efficiently, ensuring smooth business operations.
Assisting internal staff with support requests, ensuring issues are raised professionally and resolved in a timely manner.
Taking ownership of support requests and following them through to resolution, ensuring the best customer service standards.
Logging all reported issues into the Helpdesk Management System to keep internal customers updated on progress.
Collaborating with senior technical staff to resolve urgent issues and ensure quick solutions. • Learning about the company’s network, systems, and procedures to provide efficient support to all teams.
Working with the Helpdesk team to improve processes and meet the high expectations of internal users.
Supporting remote offices globally, including in the UK, and the US, to help ensure business continuity.
Contributing to creating and improving procedures to ensure the best possible IT support.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:JDR is Providing the Vital Connection to power a brighter tomorrow.
In challenging offshore environments, JDR is a world-class provider of subsea technologies and services connecting the global offshore energy industry. Our flexible and innovative products enable vital control and power delivery for the renewable energy, offshore energy and energy infrastructure sectors. We are a key enabler of the energy transition and in the decarbonisation of our energy system to assist society in securing net-zero emissions by 2050.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Positive attitude,Hard-working,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Built PC....Read more...
Main duties you will learn:
Be fully conversant with all areas of desktop IT support, including Windows desktop operating systems and Microsoft applications.
Troubleshooting of client-side faults and application of fixes to ensure continuity of network services solution, referring to more senior team members for specialist advice.
Ensuring client desktop connectivity to the campus network in accordance with the University’s networking standards, policy and infrastructure.
Setting up new users, printers and general system administration to ensure access to all networked servers and systems.
Obtaining quotes for computer equipment and software with guidance from more senior team members, and making recommendations on repair, retention or replacement.
Support the desktop service on an ongoing basis, working closely with the central IT Service Desk and senior team members where appropriate to ensure smooth resolution of support calls and ensuring that resolution details are recorded with the Service Desk for future reference.
Providing ad-hoc advice to PC users, either verbally or via written documentation.
You may be involved, as appropriate, in the support and development of the undergraduate IT cluster management. This will include support, maintenance, upgrade, development and liaising with departmental staff regarding cluster availability for taught courses.
General duties you will learn:
You will be responsible for ordering tasks within your workload and off-the-job training, and can refer to your line manager if required. You will co-ordinate with other team members to meet overall ITS priorities.
Proactively liaising with members of other technical teams to aid in the timely resolution of IT faults, ensuring resolution details are recorded for future reference.
Troubleshooting problems, assessing them and identifying solutions. You will refer more complex problems to more senior team members for in-depth specialist advice when necessary. You will use your knowledge to deal with the main areas of desktop IT support.
Making an important contribution to the collective knowledge of the team by staying up to date with new technology, and maintaining an up-to-date overview of hardware and software relating to teaching and learning at the university.
Undertaking such other duties as may be required from time to time in furtherance of the work of IT Services.
Supporting equality and values diversity, moderating your own behaviour to avoid unfair discriminatory impact or bias on others.
Attends and participates in all required apprenticeship and related activities.
Training Outcome:IT Support Technician.Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This apprentice position is responsible for the practice administration, bookkeeping, client support and front office reception at our Harpenden office.
This is an excellent opportunity for a capable individual who enjoys working as part of a team to deliver excellent client service. The ideal candidate will be looking to develop their skills in a rapidly growing and dynamic, multi-office business using industry leading software applications with support from a multi award winning national accountancy network.
Key Responsibilities:
Answer telephone calls, emails, front office reception enquiries and arrange meetings in a timely, courteous and efficient manner
Support practice banking, bookkeeping, credit control and supplier payment activities accurately posting transactions to practice and client records
Accurately update and maintain client records and database applications
Support digital document management and scanning activities
Support marketing and brand awareness duties including developing and delivering key seasonal client campaigns
Support maintenance of practice compliance activities including anti-money laundering and due diligence checks.
Support Senior Management Team in collating weekly KPI’s to work towards the HRH team and Client Partner portfolio targets for the financial year
Complete all TaxAssist Academy Practice Administration courses
Job Requirements:
Quality of work:accuracy, thoroughness, completeness. Assignments are completed using standard work-papers/templates to a high standard that are ready for review. Partners can complete their reviews and communicate with the client within assigned review budgets. All in and out client correspondence is filled in TaxCalc and Virtual Cabinet
Administration: Checks fees, raises invoices on time, follows up on unpaid debts, and completes accurate time records
Productivity: assignments are completed within the budgeted time and costs (to achieve 3 X salary & NI fee target) which are always checked before commencing work. Colleague always checks the agreed Client “Record Quality” factored into client fees and escalates any issues with the Partners for resolution with the client before spending time
Client Development & Satisfaction: Clients worked on are satisfied with our service and would rate us a minimum of 8 or 9 out of 10. They would recommend us to their friends and family. Client concerns/issues are escalated to Partners. Client requests and communications are acknowledged within 1 day and fully responded to within agreed time frame. Opportunities to broaden our services to clients are identified. Where our services are appropriate personal contacts are introduced as new clients.
Teamwork and Communication: Colleague is a positive and effective team player. Treats colleagues with dignity and respect. Communicates issues or problems within the team and with the Partners as necessary. Helps colleagues
Desired Personal Qualities
A friendly, open personality with excellent interpersonal and client service skills
A person who enjoys working as part of a dynamic team
Excellent telephone manner and skills
Excellent time management and multi-tasking prioritisation skills
Training:
Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional)
Training Outcome:
After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities
Employer Description:At TaxAssist Accountants, we know that our people are key to the success of our company. We hire people who are talented, career driven and who embrace our values of delivering excellent client service through collaborative teamwork.
Experience the rewarding and varied nature of working with small businesses and individuals in a friendly local business atmosphere.
Work for an employer who invests in colleague career development with significant opportunities for growth and development including ongoing training provided by the TaxAssist Academy.Working Hours :Monday- Friday
8.30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Due to the safety assessment of the site, candidates should be 18years or older.
To carry out preparation, testing and reporting on submitted samples, by agreed methodology, as directed by senior personnel. This will include all basic testing and preparation and will be with the use of basic and advanced instrumentation techniques.
Duties and Responsibilities include (but are not limited to):
Performing sample analysis to an acceptable standard and inaccordance with established procedures (results may requirechecking by senior personnel).
Maintaining accurate records of testing and sample observations and calculations
Producing reports for samples tested and input of sample resultsinto the computer system.
Undertaking miscellaneous duties, as requested and approved bysenior personnel
Participating in Inter and Intra Laboratory Correlation Schemes.
Maintenance of acceptable housekeeping in the main laboratory.
Ensuring that all equipment within the section is maintained to acceptable operating and (where appropriate) with valid calibration standards. Ensure all weekly/monthly equipment calibrations are carried out in the main laboratory.
Ensuring the housekeeping in the laboratory is at an acceptable standard at all times – each shift is to clean up before they finish.
Carry out testing in accordance with the relevant documentedstandards and test methods
Assist with audits (when asked by the senior personnel) and ensuring compliance at all times with any local systems, rules and procedures, including including external accreditation (ISO 9001, ISO 17025, ISO 18001, ISO 14001 etc.) set by the company and/or external certification authorities and ensuring that appropriate quality assurance controls are carried out on a regular basis within the section.
Ensure solutions and solvents in the main laboratory are in date, made up as required and correctly labelled in line with GLP and COSHH requirements.
Ensure adequate handover occurs with the following shift.
Investigate abnormal results to confirm or correct the situation, and if necessary, alert the appropriate staff.
Avoiding unsafe acts and follow company Health Safety & Environmental procedures.
Becoming familiar with Health Safety & Environmental information issued by the company.
Reporting all accidents and incidents no matter how trivial.
Reporting near misses, safety concerns and think twices.
Ensuring, that relevant risk assessments are consulted for the work being carried out, and if these are unavailable then bringing this to the attention of senior personnel and assisting in the assessment of work related hazards and risks.
Ensuring, that relevant COSHH assessments are consulted for the substances being used, and if these are unavailable then bringing this to the attention of senior personnel and assisting in COSHH Assessment where required.
Ensuring that the correct Personal Protective Equipment is worn where required.
Ensuring that safety devices and manufacturers instructions are followed when using equipment.
Decision Making:
Follow the workload set by the senior personnel to meet the time demands in the main laboratory as required by the clients and schedules.
Scheduling the tasks and testing in the main laboratory with the use of effective time management.
Assess whether results obtained are reasonable, and react appropriately if they are not.
Ask for assistance if equipment needs maintenance above your experience.
Training:Level 3 Laboratory Technician Apprenticeship Standard, including:
Knowledge, Skills & Behaviours.
End-Point Assessment.
Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Possibility of a full-time role within the laboratory team and opportunities for promotion as they arise.Employer Description:Intertek is a leading Total Quality Assurance provider to industries
worldwide. Our network of more than 1,000 laboratories and offices
and over 42,000 people in more than 100 countries, delivers
innovative and bespoke Assurance, Testing, Inspection and
Certification solutions for our customers’ operations and supply
chains.
Intertek Total Quality Assurance expertise, is delivered consistently
with precision, pace and passion, enabling our customers to power
ahead safely.
Intertek's Cargo & Analytical Assessment (CAA) business provides
quality and quantity measurement, inspection, and laboratory testing
services to the global oil, gas, petrochemical, petroleum refining &
distribution, natural gas, biofuels, marine, and chemicals industries.
Intertek helps clients protect and manage their risk during custody
transfer, storage, transportation and other activities related to their
cargo assets. Their qualified personnel also provide technical
expertise and additive treatment services, helping clients to protect
and optimise the return on their cargo business activities.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Team working,Independence,Time management skills....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering.
Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme
The Role – IT Coordinator:
Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.
End User Service and Support (as part of the global support process):
Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users.
Infrastructure and Governance:
Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation)
Project Management and Service Coordination:
Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement
VOIP and MDM
Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager
What our client is looking for in an IT Coordinator:
Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches
Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.....Read more...
