ICT Technician Apprentice

The role will include providing general and routine IT support, including diagnosis and fix, undertaking routine maintenance of equipment, support of common software packages used across the business and other general tasks as appropriate.

Key Responsibilities:

Responding to IT support requests from staff and learners in a professional and timely manner Troubleshooting and resolving hardware and software issues, providing remote or on site support when necessary Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system Installing, configuring, and updating software applications and operating systems on workstations Assisting with setting up and configuring new user accounts and devices Supporting with routine maintenance tasks, such as system updates, backups, and system performance monitoring Assisting with troubleshooting network connectivity issues and resolve them promptly Collaborating with the IT Support team to identify and implement improvements to systems and processes Assisting with managing hardware and software inventory, including tracking, and organising IT assets Developing user-friendly documentation and guides for common IT procedures and issues

Training:

Qualification:

Level 3 Information Communication Technician Apprenticeship Standard

Assessment method:

Professional discussion underpinned by portfolio Project report with questioning

Venue:

The Sheffield College, Granville Road, Sheffield, S2 2RL

Attendance:

Day release

Training Outcome:
To be encouraged and agreed

Employer Description:
CSE is an independent, specialist provider of software, IT services, hardware and technical expertise to the education sector. We support schools requiring a single software solution, through to those needing large, complex projects implementing or fully managed IT services.

Working Hours :
8.00am - 4.00pm with 30mins lunch break. Days to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative