IT Apprenticeship

Support for all aspects of IT, from account management, PC Rollouts, software installations and system monitoring

Working with Network management software/documentation, IP Address Management systems, Audits and Compliance

Provide internal IT support via email, phone, face-to-face interactions, and the ticketing system

Assist with PC hardware tasks including custom builds, component configuration, switch setup, and driver updates

Work with Microsoft 365 cloud technologies as well as a number of other key Line of Business applications

Opportunities for scripting, SQL reports, web development and automation

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

Employer Description:
Founded in 1946, we are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service. We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens. We are very proud to offer a full range of baked goods to our loyal customers, including key retailers and large food service providers who are happy to stock our delicious products.

Working Hours :
Monday to Friday 9:00 AM to 5:00 PM.

Skills:
Communication skills,IT skills,Logical