You will work closely with the IT Support team and other members of the Information Technology Services department, providing support to staff and pupils across the College.
Main Duties and Responsibilities:
Assist in providing first-line IT support to staff and pupils, responding to helpdesk tickets and general technical queries.
Learn to install, configure, and maintain hardware (PCs, laptops, tablets, printers, projectors, etc.).
Support users with software installation, troubleshooting, and updates under supervision.
Learn to assist with network connectivity issues, including Wi-Fi, cabling, and access points.
Help maintain accurate records of IT equipment and asset tracking.
Support classroom and office technology, including interactive displays and AV systems.
Assist in setting up IT equipment for meetings, events, and exams.
Learn and follow all relevant college IT policies, including data protection, acceptable use, and cybersecurity.
Maintain a professional and customer-focused approach in all interactions with staff, pupils, and visitors.
Participate in regular training, both on-the-job and off-the-job, as part of the apprenticeship programme.
Training:You will be enrolled in the Level 3 Information Communications Technician Apprenticeship.You will attend regular off-the-job training and complete coursework, assessments, and practical learning as part of your qualification.You will receive structured mentoring and guidance from experienced IT professionals at the college.You will undertake mandatory online college training (e.g., Health & Safety, Fire Safety, Safeguarding, and Data Protection).Training Outcome:There is no guarantee there is a role at the college at the end of the apprenticeship; however, if the business allows, this may be an option.Employer Description:Founded in 1843, Marlborough College is the largest co-educational boarding school in the country, set in the picturesque market town of Marlborough and surrounded by the beautiful Wiltshire countryside. The College has over 1,000 pupils aged 13–18, the majority of whom are full boarders.
The College’s mission is to deliver the best independent, co-educational, full boarding education in the UK and to be recognised for this globally. Our vision is to be a leading, outward-looking, and inclusive school where children with potential are given the opportunity to make a difference to society.Working Hours :Monday- Friday 9am - 4.30pm
30-minute unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Reliable & punctual,Willingness to learn,Professional manner,Hardworking....Read more...
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business.
Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support.
Duties & Responsibilities
Primary:
Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation
Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow)
Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary
Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities
Support Active Directory administration and deployment of software via Endpoint Manager
Help maintain and update technical documentation and user-friendly support articles
Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting
Support basic hardware repairs and part replacements under supervision
Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing)
Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles
Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting
Support new site/office setups and moves in collaboration with the networking team
Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow
Participate in IT projects as directed by the IT Manager or other senior IT staff
Communicate effectively with IT team members and stakeholders regarding events that may impact IT services
Maintain a clean and organised working environment and assist with general housekeeping of IT equipment
Handle user concerns and complaints professionally, escalating as needed
Provide cover for the IT helpdesk team and support internal teams as required
Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning
Secondary:
Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills
Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation
Good level of working IT knowledge and practices
Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required
Monitor industry news and trends, sharing relevant updates with the IT team
Help test and evaluate new hardware, software, or IT solutions under supervision
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised
Support other IT projects and initiatives as directed by senior team members
Training:
This role is based in Esher, Surrey
You will be required to work in our head office location, and training will take place remotely with online lessons per week
Training Outcome:
The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray
Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday
8am- 5pm
40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
We’re looking for an enthusiastic, IT-focused individual looking to develop their skills within a 1st line support role for a rapidly growing organisation.
You will help resolve IT related issues for over 650 sites across the UK. You will need to work fast and determine if issues can be resolved internally or need to be escalated to 3rd parties. You will be responsible for ensuring users are kept updated and deliver a high level of support and customer service.
The role will include training days for your time with Estio training, and 1 day a week to complete course work.
Duties and key responsibilities
You will:
Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
Work as part of a team to resolve incidents and requests within a given SLA.
Work with our 3rd party support providers to ensure incidents are resolved.
Liaise with end users to ensure they are kept informed about the progress of their issue.
Be able to diagnose and resolve common software and hardware issues.
Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:Full-time 1st Line engineer with possible internal progression such as:
Infrastructure
Data Teams
Leadership
Security
Employer Description:We’re a group of vet practices and businesses across the UK, working in true partnership to help keep pets healthy and happy. That’s why we’re called VetPartners!
Our veterinary teams receive centralised support in all areas, from finance to IT and marketing, as well as fantastic benefits, training and investment, meaning they can focus on what really matters: delivering outstanding care to your pets.Working Hours :Monday - Friday 9am-5pm.Skills: Customer service experience,Keen to learn,Work to meet deadlines....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Job Description:
Core-Asset Consulting is delighted to be partnering with a high-growth, technology-driven financial services organisation to recruit an IT Technician for its expanding operations in Newcastle. This is an exciting opportunity for an ambitious IT support professional to join a fast-paced, collaborative environment where innovation and service excellence are at the heart of everything they do.
Skills/Experience:
Proven track record in a similar IT support role.
Strong interpersonal skills, with the ability to communicate effectively with colleagues at all levels.
A collaborative team-orientated approach.
Flexible, proactive and enthusiastic attitude.
Self-motivated with a commitment to delivering an excellent level of service.
Core Responsibilities:
Create and remove user accounts, managing permissions primarily via Active Directory, Exchange and Microsoft 365.
Provide troubleshooting support to office-based and remote colleagues across hardware, software, printers and network connectivity.
Support meeting room users and ensure A/V equipment is fully operational.
Procure, prepare and rebuild laptops for colleagues as required.
Install job-specific software applications (e.g. financial and productivity tools).
Liaise effectively with third-party suppliers to progress technical requests.
Manage remote user VPN access, including two-factor authentication.
Provide support for approved BYOD applications.
Support and maintain Windows Server environments (2012 and above).
Manage Active Directory, Exchange and Group Policy.
Work with third-party providers to maintain Windows virtual servers.
Utilise tools such as Sophos Enterprise Console and PowerShell.
Create and manage user accounts within the organisation’s telephony platforms.
Administer hunt groups, call groups, IVRs, menus, greetings and team availability.
Support the call recording system.
Deliver remote support to colleagues across additional sites, including occasional on-site visits.
Support internal office moves and workplace technology changes.
Develop and update IT process and procedure documentation.
Provide SME-level knowledge sharing to colleagues throughout the IT team.
Support the development of IT Apprentices within the department.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16306
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Purpose of the Job:
To support and fulfil the commercial requirements of infrastructure project(s) across the West of England region. Provide support to line manager with works commensurate with the role.
1. General Administration and Record Keeping
Maintain accurate and up-to-date data across all project and financial records.
Ensure all documentation is consistent, well organised, and compliant with internal procedures.
Assist with filing, document control, and making project information accessible to relevant teams.
Maintain commercial records including contracts, purchase orders, applications, certificates, and cash received.
Produce and maintain accurate records of work for each project.
Prepare and update spreadsheets, reports, and documentation for internal and external stakeholders.
Liaise with other departments to collect information when required.
Provide administrative support across commercial, accounts, and project management teams.
Manage own tasks effectively and progress toward independently managing full workload (with line-manager guidance).
2. Financial and Commercial Support
Support the accounts team with periodic cost submissions, reconciliations, and financial reporting.
Provide end-cost forecasts and end GSM figures for allocated projects.
Assist in monitoring project budgets, costs, and variations.
Develop understanding of negotiation, project cash flow, and undertake cost-value reconciliations.
Provide updates on applications, certificates, and cash received as required.
Assist with commercial analysis work and present findings for management and reporting.
Contribute to pre-contract activities, including preparing pricing information or tenders when required.
Seek guidance to help minimise disputes with clients and subcontractors.
3. Contract, Change, and Subcontract Management (Awareness & Support)
Understand the use of Bills of Quantities and Activity Schedules within construction contracts.
Gain awareness of project programmes and the importance of timely submission of the contract programme.
Support subcontract management processes, including ensuring timely payment (with guidance).
Support the change management process, helping compile notices and evaluations when required.
Be aware of minimum insurance requirements within contracts and subcontracts.
4. Client & Stakeholder Communication
Maintain regular contact with the client’s commercial counterpart to support positive working relationships.
Attend client and project meetings, recording commercial discussions where required.
Ensure all written and verbal communications are professional and appropriate to the role; proofread correspondence before issue (with support if needed).
5. Health, Safety, and Compliance
Actively participate in Health and Safety initiatives and encourage others to do the same.
Comply with the company handbook and all relevant procedures.
Understand and meet the requirement to submit close call cards.
6. Personal Development
Demonstrate leadership qualities appropriate to the role and adapt them as responsibilities grow.
Take part in the Griffiths annual development review process.
Actively participate in the Griffiths Approved Development Scheme (ADS) training plan.
Maintain awareness of current developments within the construction industry.
7. Additional Duties
Carry out any other tasks appropriate to the grade, responsibilities, and training of the role.
Training:
Construction Quantity Surveying Technician Level 4. Apprenticeship (Higher National Certificate)
Weston College Assessor.
Attendance at college one day/week.
Training Outcome:Becoming a quantity surveyor and continuing development with a degree course, for example, Quantity Surveying and Commercial Management at UWE.Employer Description:We are a sustainable civil engineering contractor that helps connect communities through road, rail, water, and utilities. We pride ourselves on delivering the highest quality projects in a healthy, safe, and sustainable manner to improve people’s everyday lives. As a regional company, we have an inherent interest in the social, economic, and environmental well-being of the areas within which we live and work. We invest in these local communities through every project we undertake.
Our strong customer base includes Welsh Government, Network Rail, National Highways, TfW, local authorities, Utility Companies and selected private sector organisations.Working Hours :Monday to Friday 8.30am - 5.30pm with one day a week release to college/university.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Project management....Read more...
To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required to support technologies across the company’s customer base, and to become knowledgeable in all the tools and solutions required to deliver that support effectively.
To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site.
To assist the company’s Systems Engineers and Solutions Architects in their roles to ensure the effective and timely delivery of support.
To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met.
To assist in the maintenance and development of company documentation, ensuring solutions are documented sufficiently for any engineer to support.
To undertake company provided training and proactively seek out your own learning opportunities to develop new skills. To share that knowledge internally to ensure best practice is adopted throughout the company and that value for money is achieved from continued professional development.
To continually develop knowledge within IT to work towards acquiring the requisite skills and knowledge of a Systems Engineer.
Just one addition needed – as the role is fully remote, the candidate needs to be able to provide a home office workspace and suitable internet connection. We will provide pretty much everything else (laptop, screens, peripherals, software, access, etc.). We typically put this in our own adverts as:
Access to a reliable broadband connection at home (5Mbps or better).Suitable environment at home to work from, including space to run multiple monitors.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Ideally, they will have worked f2f with colleagues previously. Doesn’t matter what industry: warehouse, hospitality, office, retail, etc.
They are happy to see candidates without work experience if their passion for tech shines out of them!
Employer Description:The Cutter Group of companies is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting edge expertise in providing sustainable, cost-effective solutions and services delivering optimized performance of IT infrastructures. Headquartered in the UK, with a subsidiary in Cyprus, the Group’s reach is far and wide. The Group has wide ranging experience across multiple sectors, including education, local and national government, financial services and many others. We have a very strong reputation with a proven track record in delivery having influenced hundreds or thousands of users across an extensive and diverse range of virtualized environments worldwide. Formed in 2005 Cutter has established a reputation as a market leader in the design, deployment and support of virtualized solutions in both the desktop and data center environments. Cutter’s architects and engineers are recognized as leading technical experts in both desktop and server virtualization. We work closely with technology provider’s technical and development teams to ensure that our customers benefit from all the advantages this technology offers, and we are often engaged in supporting large scale and complex deployments all over the world. Our position as the leading technical experts in this technology has led us to develop a unique business model and Cutter has developed a thriving international business. Our remote deployment and management capabilities for virtualized solutions enable us to support customers and other technology partners anywhere.Working Hours :Monday-Friday, 9am-6pm with an hour’s lunch.Skills: Communication skills,Passion for technology,Self motivated,Proactive communications,Positive attitude....Read more...
