Senior Sales Support Administrator - Technical ProductsSalary £25,000 to £34,000 basic + benefits (depending on experience)Home Based - must live in Yorkshire (for occasional meetings and training)Monday to Friday, between the hours of 9:00am to 5:30pmAbout the CompanyOur client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.The RoleThis role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business.Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion.Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function.This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery.Key Responsibilities
Managing incoming customer enquiries via phone and emailProviding product advice and guidance to customersSupporting the sales process from enquiry through to order completionPromoting and selling the company’s range of heating and wellness productsIdentifying the right products for customer requirements and upselling where appropriateMaintaining CRM systems, customer records and sales pipelinesProcessing quotations, orders and sales administration accuratelyBuilding strong relationships with customers and providing excellent service throughout the buying processAssisting with improving and optimising product ranges onlineAdding and maintaining products on the website (Magento), including descriptions, images and pricingLiaising with warehouses and shipping providers to manage deliveries, including international shipmentsChecking supplier invoices and identifying discrepanciesManaging stock levels and placing orders with manufacturersMonitoring competitor pricing and market trendsSupporting website content including blogs and product information
Skills and Experience
Experience in sales support, internal sales, customer account management or product supportExperience supporting customers purchasing physical products rather than servicesConfident handling customer enquiries and supporting the sales process from enquiry through to order completionStrong administration skills with excellent attention to detailExperience maintaining CRM systems and managing customer recordsComfortable working with quotations, orders, pricing and sales administrationAble to manage multiple priorities and work independentlyStrong customer service and communication skillsGood commercial awareness and a proactive approachComfortable working within a small business environment where responsibilities are variedComfortable working in a home-based environmentHigh attention to detail and strong administrative skillsGood level of numeracy and written EnglishConfident using Microsoft Outlook and ExcelExperience with CRM/ERP systemsExperience managing website content (Magento or similar platforms desirable)
Additional Requirements
Dedicated home office space with reliable broadband and minimal background noisePrevious experience working from home is advantageousA stable work history, with the majority of roles lasting 2+ years
Screening QuestionsPlease ensure your CV demonstrates:
Longevity in previous roles (typically 2+ years)Experience working from homeUse of CRM systems and managing sales pipelinesExperience supporting customers through the sales process from enquiry to order completionStrong sales administration and customer account management experienceExperience adding products to websites and managing product listingsUnderstanding of pricing and marginsExperience optimising product ranges onlineExposure to online marketplaces (e.g. eBay, Amazon, Linnworks)Proficiency in Microsoft Outlook and Excel
Additional InformationDue to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements.This role has previously been advertised. Please do not reapply if you have already been considered. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
