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IT Technician Apprentice
To unpack and set up hardware and configure as instructed To install operating systems and software, as necessary To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request To assist with cabling installations where required To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required Replace equipment components as necessary To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school To maintain an awareness of new IT products and services and ensure that information is shared within the school To liaise with staff on a daily basis to support the efficient use of IT equipment in the school To assist in the provision of technical support to teachers during teaching periods To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students To create and maintain user accounts as required To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes To operate and tailor software to meet the needs of the schoolTo troubleshoot software problems, including compatibility across different versions To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate To support staff and students in the use of the IT across the school To monitor security and privacy across the school network and to follow reporting procedures To create new “How to” documentation in order to share knowledge within the department Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department To Ensure documentation is kept up to date with new software, ipad allocations etc. To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides” To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System To manage booking requests for hardware resources by members of staff To assist social media teams with resources To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form Training: The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting Training in the workplace, that supports you to become competent in your role will be delivered by your employer Training Outcome: Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation Employer Description:The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16. The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn. The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms. We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space. The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students. Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today. The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges. Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.Working Hours :Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality ....Read more...
Commercial Apprenticeship
As an apprentice in our Commercial team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects. You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way. The time that our customers spend away on our holidays is precious. That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays. Our Commercial Team do just this, sustainably delivering growth and profitability through cleverly managing price, focusing on cost and controlling the availability of our products. From liaising with hotel buyers, to forecasting travel trends, developing holiday brochures, and pricing holidays – it’s all in a day’s work in this area at the heart of our business. As a Commercial Apprentice, you’ll gain unrivalled insight into how we go about planning, pricing and selling our TUI holiday experiences. You’ll spend two years rotating between two of our three core commercial departments: Trading – this team ensures our products are available to our customers at the right price, at the right time, in line with demand and competition. You’ll learn about how we sell our flights and hotels at the right price in order to hit our key targets, as well as how we monitor our competitor’s activity. There are opportunities in our Beach Trading team as well as our Dynamic Trading team. Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Product Planning – this team ensures we have the right products on offer to give our customers the widest variety of holidays to choose from. You’ll learn about how we select which new holiday concepts and hotels to offer our customers, as well as how we price them and present them to our customers, from the content on our websites, to brochures in our retail stores Aviation Planning – this team ensures we have the right planes in the right place, at the right time. You’ll learn about how we manage and plan our flying programme, and will work within the Aviation Support team loading our flying into our systems, managing seasonal changes, and then communicating these to our suppliers and customers Whichever teams you join, you’ll have a fantastic opportunity to gain a full insight into our Commercial function and how our business works on a day-to-day basis. You’ll support a portfolio of destinations, making important commercial decisions which will help drive forward the strategy and profitability of TUI UK.Training:Our Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship whilst developing a rewarding career in our Commercial Team. It involves two years of study while being paid in a full-time permanent commercial role. Training is delivered internally both virtually and face-to-face within the office.Training Outcome: On joining our Commercial Apprenticeship Programme, you’ll be joining TUI as a permanent colleague – moving into a role with one of the teams you’ve worked with during the programme once you’ve finished your rotations. Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Monday to Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Business Administration Apprentice - The Manor Residential Home Ltd
Your daily tasks will be varied and engaging, including: Operational Support: Managing the telephone system, handling enquiries regarding long-term and respite care, and monitoring office supplies Compliance and HR: Assisting with staff inductions, managing online training, and ensuring resident files are kept up to date in strict accordance with CQC requirements Enrichment Support: Working with our activities coordinator to promote varied outings and assisting the kitchen team with menu printing Technical Growth: Utilising Microsoft Office products, the latest care-related technology, and effective use of AI to streamline administrative processes General Admin Support: Assisting staff in various departments with admin duties from printing documents, designing forms, ordering, booking equipment servicing, etc. Why Choose Us? At The Manor, we pride ourselves on a "sincere caring attitude" and a stable, friendly team culture. As an apprentice, you won't be working in isolation. You will be mentored by experienced senior staff in a supportive environment where your contributions directly impact the lives of our residents. At The Manor you will have the opportunity to use of the latest technology, including AI, within a care setting. Your Role and Impact: As our first point of contact, you will greet family members and professionals, ensuring our highly regarded reputation is reflected in every interaction. Your responsibilities will span the heart of our operations, from managing resident documentation and HR records to supporting our varied activities programme and outings. What We Are Looking For: We are seeking a candidate with a compassionate and respectful nature who is eager to work within an elderly care environment. You should possess strong literacy and numeracy.Training:Business Administrator Level 3 Apprenticeship Standard: You will be required to attend the City Hub campus one Monday each month to join the other apprentices During this session, you will receive work to complete over the month, which will then be marked with feedback provided You will also have one-to-one reviews every 4-6 weeks via Teams, along with additional tasks set by your employer either on Teams or face to face Review meetings with your assessor and employer will take place every 12-weeks, held either in person or via Teams Training Outcome:Future Career Progression & Commitment: At The Manor, we do not view an apprenticeship as a temporary role, but as the foundation of a long-term professional partnership within our longstanding and stable team culture. 1 - Permanent Position and Long-Term Stability: Upon the successful completion of the apprenticeship and the attainment of a nationally recognised Administrative Qualification, the candidate will be offered a permanent position within the home. This provides the security of working within a highly regarded, Band 5 rated facility that has maintained a consistent reputation for excellence for nearly two decades. 2 - Performance-Based Pay Reviews: We believe in rewarding the commitment and sincere attitude that define our staff. Consequently, a formal pay review will be conducted at the end of the apprenticeship. This review will be directly dependent on performance, reflecting the apprentice’s growth in managing front-of-house duties, CQC-compliant documentation, and the effective use of AI and care technology.Employer Description:Please input your company description alongside your website link. The Manor Residential Home is a premier care facility dedicated to providing a high-standard living environment for individuals aged 65 and over. With over 17 years of experience specializing exclusively in elderly care, the home has built a formidable reputation as a trusted provider of long-term, short-term, and respite services. This depth of experience allows the facility to understand the nuanced needs of its residents, ensuring that every individual receives the dignity, respect, and specialized attention they deserve. At the heart of The Manor’s success is its dedicated team. The home is staffed by experienced senior practitioners and care professionals who are characterized by their "sincere caring attitude." Unlike many facilities that face high turnover, The Manor prides itself on its longstanding staff members. This continuity of care is vital in the residential sector, as it allows for the development of deep, meaningful relationships between caregivers and residents, fostering a sense of family and security that is essential for emotional well-being. The quality of the home is validated by rigorous external standards. Fully registered with the Care Quality Commission (CQC) for 27 beds, The Manor consistently receives highly complimentary reports from regulators. Furthermore, it is recognized as a Band 5 Care Home by the Nottingham County Council, a designation that signifies a superior level of service and management within the region. These accolades serve as a testament to the home's commitment to safety, effectiveness, and excellence in clinical and social care. The Manor’s physical environment is designed to balance professional medical support with a "home-from-home" feel. For those with physical disabilities, the facility offers full assistance and is equipped with specialist equipment to ensure mobility and comfort. However, the home also encourages personalization; residents are welcome to bring their own furniture to decorate their rooms, helping them transition into their new environment with familiar comforts. Practical amenities, such as on-site parking and established medical cover provided by local GPs, ensure that both logistical and healthcare needs are met seamlessly. Beyond clinical care, The Manor focuses heavily on the quality of life. The home is renowned for its excellent culinary standards, providing high-quality, nutritious food that residents genuinely enjoy. A vibrant social atmosphere is maintained through a varied activities program and regular outings, which keep residents engaged with the community and mentally stimulated. Whether someone is staying for a few weeks of respite or making The Manor their permanent home, the focus remains on holistic wellness—combining physical safety with social fulfillment and emotional support. In a landscape where care options are numerous, The Manor Residential Home distinguishes itself through its specialized history, its highly regarded reputation, and a compassionate, person-centered approach to aging. Working Hours :Monday - Friday 6-hours each day with 30-minute break. Exact working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...