Apprentice Medical Administrator

An Admin Apprentice in a GP (General Practice) surgery typically supports the smooth running of the practice by assisting with administrative tasks while learning on the job.

Reception & Patient Services:

Greeting patients and handling enquiries (in person and over the phone) Booking, cancelling, and rescheduling appointments Maintain, update and monitor registration database Updating patient records accurately Monitor patients in waiting room and advise of any delays

Clerical & Data Entry:

Scanning and uploading documents to patient records Filing and retrieving paperwork Inputting data onto clinical systems (e.g. EMIS) Managing correspondence (emails, letters, referrals) Record all DNA’S in the computerised patient notes

Administrative Support:

Supporting clinical and admin teams with day-to-day tasks Helping organise clinics, recall systems, or flu campaigns Printing prescriptions under supervision (where allowed) Retrieve and re-file records as required ensuring that strict alphabetical order is adhered to

Operation of telephone system:

Receive and make calls as required.  Divert calls and take messages as appropriate Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day Follow procedures for sending tasks ensuring that all messages are passed to the relevant person

Training:

Business Administrator Level 3.

Training delivered by Access Training through a mixture of projects, training workshops and one-to-one support. Will be required to attend Access Training on a monthly basis.

Training Outcome:

There is an excellent opportunity to develop your skills within the practice for the right candidate who is enthusiastic and wiling to learn.

Employer Description:
The doctors and staff at Great Lumley Surgery are proud to offer the highest standard of patient-centred healthcare. The surgery provides many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Working Hours :
40-hours per week between 8am - 6pm, working days TBC

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Prioritise own workload