The Business Administration Advanced Apprenticeship is typically 24 months (2 years) and aims to provide a highly transferable set of knowledge, skills and behaviours, which can be gained working within our organisation. The apprenticeship enables you to develop all business fundamentals such as functional processes needed in a wider working environment, and helps to create a good understanding the organisational structure of the business and how all the roles and departments are integrated and work together to produce the best results.
During the apprenticeship you will complete multiple different placements ranging from 3 to 6 months. Examples of placements you could do but not limited to, are: SHE (safety, health and environment), Business support, business improvement, supply chain - procurement, logistics, finance and Planning. Apprentices will primarily be in the role of a PSA (production support administrator) to support the Production Planning community as they transform Ministry of Defence work requirements into production ready tasks for our workforce to execute on ship.
Specific activities could include:
Ensuring all planning pre-requisites are met to allow orders to be progressed to production.
Creation of work packs ready for production to execute. This includes but not limited to printing drawings, documents, reference materials etc. as determined by Service Order references.
Raising change request notifications as directed by the Planning Manager.
Engaging in and running team meetings · Shadowing other members of the team to develop a greater understanding of their roles and responsibilities
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there is a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
As a Business Administration Apprentice, you will play a key role in supporting our team across various departments, gaining hands-on experience in a broad range of business activities. You’ll work closely with staff and management while developing essential skills that will set you up for a successful career.
Key Responsibilities:
Coach Team Members: Support and mentor staff to improve processes and teamwork
Meeting Organisation & Minutes: Arrange meetings, set agendas, and take accurate minutes
Lead Projects: Take ownership of projects such as process improvements, office setup changes, and more
Use IT Software: Gain proficiency in Microsoft Excel, PowerPoint, and our Management Information Systems (MIS). You will also get exposure to invoicing processes
Written Communication: Draft professional emails, letters, and other forms of business correspondence
Digital Platforms: Assist with managing digital platforms
Proposal Creation: Help prepare business proposals for internal and external stakeholders
Data Recording & Analysis: Keep accurate records and analyse data to inform business decisions
Problem-Solving: Tackle challenging or complex situations, such as handling complaints and resolving issues
Coach & Mentor: Gain experience in coaching and mentoring colleagues to foster continuous development
What You’ll Learn:
Effective time management and organisational skills
Leadership and project management techniques
Advanced IT skills including the use of Excel, PowerPoint, and Sage
Strong communication and problem-solving skills
Ability to handle complex situations and provide customer service solutions
Training within the accounts department
Training:Business Administrator Level 3.Training Outcome:Potential permanent position with the administration team or if there is interest it could lead into the accounts team.Employer Description:Based in Teesside, England Omnia Machinery are global suppliers of heavy plant and construction machinery, we source the best quality used machines from our trusted suppliers. Run by Directors Ashley Vaughan, Sam Brown and Jonathan Rea we aim to provide the highest level of customer service possible. We will help you before, during and after the purchase of your machine enabling you to buy in confidence.Working Hours :Monday - Friday
Monday - Thursday: 07:45 - 16:30
Friday: 07:45 - 13:45Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working....Read more...
Main Responsibilities
Basic letter writing
Sending minutes, notice of meeting, letters prepared by property managers
Data entry
Updating clients details on software
Scanning and saving document to software such as leases, health and safety polices, insurance documents, management agreements
Franking post and taking to the post office
Ordering stationary
General office administration including photocopying, scanning, e-mailing, axing and laminating
Opening new files when required
Archiving files ready for collection
Sending brochure to prospective clients
Assisting the accounts assistant as necessary and the need of the company dictates.
Handling of all inbound customer contact to achieve a first contact resolution wherever possible.
Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible.
Manage and document customer requests efficiently for the supply of keys, fobs and permits.
Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy.
Ensure all customer information is handled confidentially and in line with GDPR.
Support Property Managers in order to ensure customer and development issues deliver resolutions promptly.
Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries.
Training:
Business Administrator Level 3 apprenticeship.
Functional Skills in English and maths if applicable.
1 day per week on and off the job training with Metro PM.
Minimum of 1 day per month training at Protocol Consultancy Services (training provider).
Training Outcome:
Full time employment.
Career and further learning progression opportunities.
Employer Description:Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Time Management....Read more...
The Finance Administrator Apprentice will work closely with the accountants. You will use a range of software - (full training will be provided), Microsoft Office and a company email account - to help maintain accurate business and financial records and consistent administration processes throughout the business.
Duties and responsibilities will include but are not restricted to:
General reception duties, including:
Answering incoming calls, receiving deliveries, and greeting visitors
Liaising with clients and HMRC via telephone, email, and letter
Administration of client records
Assisting in accounts preparation
Administration of sales ledger
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of health & safety, equal opportunities, and confidentiality
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives
Training:Level 2 Accounts / Finance Assistant Apprenticeship Standard, which includes:
Level 2 AAT Foundation Certificate in Accounting
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
After successful completion of your apprenticeship, we will continue to fund your training as you work towards becoming ACCA or CTA qualified
Employer Description:At Vandys Accounting Ltd, we pride ourselves on delivering a highly personalised and professional service, designed to meet the unique needs of each client. Our team of skilled and experienced accountants offers a wide range of financial expertise, allowing us to guide you through complex financial decisions with confidence. Whether you’re a small business owner, a corporate client, or an individual, we are dedicated to provide accurate and reliable accounting solutions that empower you to make informed financial choices.
Our focus is on precision and integrity, ensuring that you have a trusted partner who understands the importance of your financial matters. At Vandys Accounting Ltd, we are committed to helping you navigate financial challenges and reach your goals with clarity and efficiency.Working Hours :Tuesday to Saturday, 10:00 - 17:00, with a 30min paid lunch break. 1 day per week is dedicated to completing your apprenticeship training.Skills: IT skills,Attention to detail,Organisation skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Good attendance record,Self Motivated....Read more...
The apprentice will undertake daily activities communicating with both Additional Learning Support (ALS) colleagues and Local Authorities to facilitate learners with Education Health Care Plans (EHCP) and ALS to successfully transition into college, access the required support whilst at college, including additional support to access exams, and associated administration with annually reviewing the impact of the support provided. You will also liaise closely with ALS tutors, and assessors, to monitor agreed targets and actions for improved attendance and/or punctuality.
To work with the EHCP Officer to track that EHCP consultations are responded to in a timely way and keep local authorities informed of decisions
Monitor enrolment of new and progressing EHCP learners and liaise with local authorities to ensure communication of relevant information
Maintain all electronic files and administration requirements in relation to EHCP and ALS learners
To provide administrative support to the team of SpLD tutors and assessors in relation to exams access arrangements
Responsibility for administration linked to eTrackr, and learning plans in support of reviewing learners’ EHCPs annually
Prepare documentation and arrange meetings for EHCP reviews
Training:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATIONOn programme Training:• Level 3 Business Administrator Apprenticeship Standard• Level 2 Functional Skills in maths and English• Institute of Apprenticeship CertificateEnd-Point Assessment (EPA)• Knowledge Training Test• Skills Test• Oral Questioning – underpinned by portfolioTraining Outcome:Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.Employer Description:London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.Working Hours :Monday to Thursday 8:30am to 5:00pm Friday 8:30 to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Providing admin support in line with relevant processes and procedures
Keeping records up-to-date
Preparing documents through editing, printing and binding
Operating relevant equipment/ICT packages (e.g., MS Office)
Contributing to team effort by accomplishing related results
Organising inbox effectively by filing appropriately, in line with the relevant policies and procedures
Carrying out any reasonable administrative task and duties as deemed necessary to support the operations of the company as a whole
Training:
You will work towards your Level 3 Business Administrator qualification across a total duration of 18 months
Training provider: LMP Group: https://lmp-group.co.uk/ - (Rate My Apprenticeship Best Training Provider 2024/2025)
All online/remote learning, no classroom or college day release
An allocated tutor will support you throughout the apprenticeship
Training Schedule - TBC
Training Outcome:
Possibility for a permanent role once qualified
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 9.00am - 5.00pm, Hybrid - 2-3 days in the officeSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Ambitious,Resilient....Read more...
Assist with general office duties, including filing, data entry, and document management.
Answer phone calls and direct inquiries to the appropriate department.
Support the helpdesk with job planning, communication and scheduling.
Manage and update company information on third-party client portals.
Manage correspondence via email and postal mail, ensuring timely responses.
Help maintain records related to WEMCO’s contracts and compliance obligations.
Assist in preparing reports, presentations, and other business documentation.
Coordinate office supplies and ensure all office equipment is functioning correctly.
Support various processes with administrative tasks, such as billing, invoicing, and purchasing.
Carry out audits, reviews, and document management supporting WEMCO Integrated Manage Systems.
Collaborate with team members to improve office processes and efficiency.
Training:WEMCo are committed to providing comprehensive training that covers:
Business administration principles, office procedures, and IT systems. This is a great opportunity for apprentices to gain a solid foundation in administrative skills.
Apprentices at WEMCO will have the opportunity to gain hands-on experience with industry-specific software and tools used in administrative tasks.
Understand the process underpinning Quality Management Systems and learn about quality planning, quality assurance, quality control and continuous improvement.
Opportunity to work closely with in different business areas, including HR, finance, and operations.
Mentorship and guidance throughout the apprenticeship program to support career development.
If successful, you will be enrolled onto a 2-year Level 3 Business Administration Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College, Paignton which will give you the knowledge and understanding to become a proficient Business Administrator. Supported by your Assessor Coach, Course Tutor and the team here at WEMCo you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience.Training Outcome:Opportunity to work in a growing company and develop a professional career.Employer Description:WEMCO specialises in high-quality building services maintenance and facilities management, offering a complete service and maintenance facility to our clients covering the whole range of mechanical and electrical disciplines. All our services are delivered by our in-house team of skilled service engineers and specialists in all disciplines of building services, maintenance, installation and facilities management.Working Hours :Monday to Friday, 8am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Speaking to customers
Updating the database
General administration tasks to support the team
Processing of cash received.
Factoring-up and cash reconciliations.
Invoice processing/ matching to POs and resolution of differences.
Daily sales and KPI reporting.
Processing of expenses.
Preparation of customer statements.
Reporting and chasing of overdue debts.
Liaising with sales and resolution of any issues that arise.
Training:
Working towards the Level 3 Business Administrator Standard, you would attend training at WBTC offices in Newbury one day a month and have a monthly 1-1 meeting with your training consultant alongside daily training by IGS.
Functional skills maths and English would be delivered in either group or 1-1 training sessions.
Training Outcome:
IGS encourage on-going training and development.
Employer Description:Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user.
Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited.
IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company.
Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out.
We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Flexible....Read more...
Duties include but are not limited to:
Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
Check answerphone message daily, dealing and forwarding details as appropriate
Handle internal and external enquires (including employers and learners, via email, telephone and face to face) providing effective and efficient customer service
Answer the office intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
Greet visitors to the organisation ensure they sign the Visitor Attendance Record and direct appropriately
Process, record and deliver incoming and outgoing post daily
Send and receive electronic information
Provide general administrative support to the team, including filing, photocopying and scanning, meeting organisation and minute taking
Input learner and employer data accurately into the Management Information System
Update learner and employer data accurately
Undertake learner attendance recording and following up with parents/carers/employers
Training:Business Administrator Apprenticeship Standard Level 3, including Functional Skills if required.
You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.
You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.
You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.Training Outcome:With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to the following:
Level 3 Team Leader Supervisor
Level 3 Data Technician
Level 3 Content Creator
Employer Description:Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.Working Hours :Monday to Friday, between 8:30am and 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Responsible for sending weekly order updates to our entire international customer base – including key updates on stocks, collection availability and ETAs. This information will be populated by our Order Processing & Logistics Advisor ahead of time
Responsible for sending delivery notes to customers via email upon dispatch of goods and informing them of the ETA of their order (providing courier tracking details if they’re available). Consignment details are to be provided for customers who arrange their own collection
Supporting with following up quotations sent to customers with the intention of securing an order. Following up with our distributors on a monthly basis, ensuring they are responding to enquiries they’ve received through our distributor hub
Responsible for obtaining updates from transport companies on longer shipments, and subsequently updating the customer on the ETA of their goods - particularly important for shipments going further than Europe
Supporting order processing - as and when required by our Order Processing & Logistics Advisor
Support with international order preparation - monitoring daily picks via Delivery History within Orderwise software (along with our Order Processing & Logistics Advisor) and using this information to support with transport booking and/or customer updates
Close liaison with our Key Account Manager with daily communication and priorities agreed
An understanding of the overall business and other related roles closely associated will ensure reasonable cover during holiday periods - namely UK customer updates and enquiries
Support with handling incoming sales enquiries via email, phone or from exhibitions, ensuring the CRM system is updated at every stage
All other reasonable activities requested by Line Manager/ Department Head/ Directors in line with the needs of the business
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
There is a possibility of a full-time post upon successful completion of the apprenticeship for the right candidate
Employer Description:Datesand Ltd are an established family-owned business based in Stockport, leading the supply into the Biomedical and Healthcare sectors. Established since 1980 and with a vast range of professional accreditations, they have a reputation for going above and beyond with customers, suppliers, and its people. This role offers an excellent opportunity to develop within a dynamic yet caring environment.Working Hours :Monday - Friday, 8.00am - 4.00pm with 30 mins lunch break.Skills: Communication skills,Attention to detail,Administrative skills,Team working,Hardworking,Can do attitude,Resilient,Adaptable....Read more...
At SNS Northern as Sales Administrator working towards a level Customer Service Practitioner, you will be responsible for handling and the company’s administrative tasks by ensuring smooth, effective operations.
You will be the first point of contact for customer queries regarding products.
Duties to include:
Answering the incoming calls and fielding them to the relevant dept
Process incoming purchase orders, invoices, payments, returns, credits
Arrange collections from customers
Update and distribute customer price lists
Provide telephone support for customer queries
Process and respond to email enquiries
Chase future planned purchase orders for delivery
Update Account forms
Liaise with the Sales Manager on a continuous basis
Offer advice and educate customers about products and services and how to make a purchase
Explore new business opportunities by:
Cold calling
Chasing quotes
Customer referrals
Contribute to winning bids and tenders by:
Gathering integral data
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Upon successfully completing the apprenticeship and proving themselves we are looking for a person who wants a fullfilling career with us
Employer Description:S&S Northern is one of the UK’s leading designers, manufacturers, and suppliers of the latest range of gas safety products including gas ventilation, gas interlock systems and gas pressure proving systems for use in commercial kitchens, school laboratories and boiler houses.Working Hours :Monday to Friday 8.30am to 5.00pm with 1 hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Work towards set targets....Read more...
As a Business Administrator Apprentice, you will be responsible for providing general administrative support to the business. This will include a range of duties such as:
Answering and redirecting phone calls in a professional and courteous manner
Managing and responding to emails efficiently
Assisting with sales order processing and ensuring timely delivery to customers
Collaborating with suppliers, retail, and trade customers to ensure smooth business operations
Updating websites and social media platforms to promote the company's products and services
Maintaining accurate and organised filing systems
Supporting logistics activities, including coordinating shipments and maintaining inventory records
Assisting with photocopying and document preparation as needed
Conducting data input and ensuring accuracy and completeness of information
Performing any other general administrative duties and ad-hoc tasks as assigned by management
If you are enthusiastic, motivated, and eager to kick-start your career in business administration, we encourage you to apply for this apprenticeship. Please submit your resume and a cover letter explaining your interest in the role and how your skills align with the job requirements.
As an apprentice, you will receive a competitive salary and the opportunity to gain a recognized qualification while gaining real-world experience.
We are an equal opportunity employer and welcome applications from all qualified candidates.Training:
BTEC Level 3 Diploma in Business Administration, QCF
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
Training Outcome:
To be offered a full-time position once apprenticeship is complete. The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management
You will find people who started in administration working in all professional areas and at all levels
If you are good at IT and enjoy working with others then a Business Apprenticeship could give your career a great start
Employer Description:MollyDoo Baby is synonymous with the high quality manufacture of baby & children's mattresses, supplying the nursery trade, furniture, hotel, leisure, educational, childcare & health industries.
Based in Lancashire, historically famous for manufacturing & textiles, we specialise in the manufacture of all types of baby & children's mattresses with a variety of fillings and coverings.Working Hours :Monday - Thursday, 09:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Job title – Housing Administrative Assistant Location – London, N1 Hybrid – 2 days in the office, 3 days from home Contract – Temporary ongoing Hours – Full Time 35 hours – 9 - 5 Start Date: ASAP We are seeking a Housing Administrative Assistant in north London. As a housing administrative assistant you will be providing essential support to Property Managers and Housing Officers. This is a great opportunity to contribute to housing management efforts and offer excellent service to our residents.
Duties would include:
Managing group inboxes and responding to internal business inquiries and external stakeholders.
Logging complaints and inquiries.
Maintaining paper and computer-based systems, ensuring filing and records are up to date.
Coordinating the department plan, ensuring information is current on the intranet and key achievements are recognised.
Supporting our program of customer surveys and feedback, including daily data uploads and basic analysis.
Acting as ICT administrator/super-user for key systems in the department, including being sub-editor for our intranet.
Organising internal and external meetings and events, including drafting agendas, booking rooms and refreshments, dealing with invitations and responses, collecting visitors, and typing minutes.
Producing purchase orders and managing invoicing and payment processes, both manually and through the finance purchase order system.
Providing the team with data or business information reports as required.
Providing cover and support for team members who are out of the office or on leave.
Leading on specific projects or events and undertaking any other duties necessary to support the work of the department.
Essential criteria and experience:
Preferred experience in housing management, but not essential.
Experience of working within an office / administration environment
Providing clear information and answering questions both on the phone and via email
Computer literate in particular with Word and Excel
At least 1 years administrative experience in a busy, customer service focused office environment
Knowledge of housing providers and support services
Working knowledge of Microsoft applications including Outlook, Word and Excel or equivalent and the ability to learn new IT and paper-based systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
We are looking for a proactive and organised Business Support Administrator to join a well established team at Sefton Council. In this role, you will play a key part in providing essential administrative support, helping our team run smoothly and efficiently. You will assist with various tasks, including managing data on the Sefton Liquid Logic database, taking meeting notes, handling phone inquiries, and gathering information from partner agencies to support the team manager. This role is perfect for a detail-oriented individual who thrives in a team environment and can work under pressure.
36 hours per week
£14.40 LTD per hour inclusive of holiday pay
4 month initial contract with possibility of extension after this
Responsibilities
Data Management: Support the team by updating and managing information in the Sefton Liquid Logic database.
Administrative Duties: Perform general administrative tasks, including typing, answering calls, and co-ordinating information from partner agencies.
Meeting Support: Take clear and concise notes during a range of operational meetings, ensuring accurate documentation.
Information Gathering: Coordinate and gather relevant information from various agencies to assist in team projects and support the manager.
Requirements
Communication Skills: Strong communication and interpersonal skills are essential for interacting with the team and external partners effectively.
IT Skills: Proficient in using Liquid Logic or similar databases and other standard office software.
Teamwork: Ability to work collaboratively in a team setting, supporting colleagues and maintaining a flexible approach to tasks.
Organisational Skills: Highly organised, with the ability to manage tasks efficiently, meet deadlines, and perform under pressure.
Apply NowIf you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.ukIf this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge.
....Read more...
The apprentice will undertake a range of administration tasks which support the services offered by Net Temps Limited. Perform data entry tasks accurately and efficiently, ensuring all candidate records (Address, contact details, bank details, NI Numbers etc) are up-to-date.
Accurately input of timesheets into our payroll software, using gained knowledge of individual client overtime rules.
Ensuring all workers are fully compliant prior to starting assignment through I.D checks/background checks/right to works etc.
Utilise Sage Payroll for basic payroll tasks and financial record-keeping.
Organise and maintain office documents, both electronic and paper-based, to ensure easy retrieval.
To develop competence using a variety of different IT packages to enter, edit and update information.
To Maintains records and files, handles confidential information in compliance with the organisation's procedures.
To participate in monitoring and maintaining Outlook mailboxes.
To update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals where required.
To deliver excellent customer service to internal and external customers whether face-to-face, on the telephone, in writing or on digital platforms.
Answers questions from inside and outside of the organisation, representing the organisation or department.
To maintain and develop own knowledge and understanding, attending appropriate training and meetings, disseminating information across the team to and other relevant personnel.
Training:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
This apprenticeship is based in the workplace, you might have to attend college for exams
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Additional pay:
Performance bonusBenefits:
Additional leaveCasual dressCompany eventsCompany pensionFree parkingOn-site parkingEmployer Description:Established in 1998 Net Temps Ltd has built a solid reputation as a recruitment business that delivers quality workforce solutions to clients with Construction, Utility, Engineering and Manufacturing sectors. Our clients rely on us to find them the best available talent to ensure their projects and programmes of work are completed on time and within budget.
The business has ambitious growth and expansion plans following and is looking to double the size of the organisation over the next 3 years which will offer you an exciting opportunity to develop your career within an organisation the truly cares about its employees and their development.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
9-month contract Up to £38,000 - £42,000 + BenefitsIn order to deliver a broad ranging, companywide, internally focussed IT support function to all members of the team, a self-starting IT professional is required to join our client’s friendly, fun and innovative IT team on a 9-month contract.Reporting to the IT Service Desk Manager, the ideal candidate will have an understanding of providing excellent IT Service Delivery, IT Systems administration and maintenance. They will also be tech-savvy, curious, and possess excellent troubleshooting skills, overseeing the maintenance, development, and use of IT systems.Ultimately, the successful job seeker will discover, develop, and implement efficient ways of supporting the IT Service Desk with attention to efficiency, security, and confidentiality being key requirements of the role. In addition, great communication skills and the ability to build relationships with end users are also essential.Key Responsibilities
Co-ordination of the provision of quality IT Support Services providing a technical point of escalation for incidents, requests, and problems.
Bring innovation to systems, ensuring IT Services are proactively administered and maintained.
Deliver top-notch technical 1st to 2nd line support to end-users, promptly and effectively addressing hardware, software, and network issues.
Diligently performing all IT administration and procurement tasks needed.
The technical lead for Audio Visual equipment at company events.
Contribute to the development and refinement of internal IT support processes and procedures, streamlining operations for enhanced efficiency.
Collaborate with cross-functional teams to identify opportunities for process automation and implement innovative solutions.
Proactively identify recurring issues and work to implement preventive measures to minimize downtime and optimize user experience.
Provide training and create user-friendly documentation to empower employees to resolve common IT issues independently.
Promoting compliance of all company policies, including adhering to Company data security policy.
Complete all appropriate GxP/SOP training and adhere to all role specific SOP requirements.
Skills & Experiences
Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
Excellent communication and collaboration skills.
Excellent understanding of IT service delivery – preferably ITIL.
Experience working in a Cloud First environment (SaaS, PaaS, AWS, Azure, etc.)
Experience in Google Workspace, AWS, MS365, Egnyte, Windows/Mac/Mobile device administration
Live and promote the company values – Teamwork, Excellence, Innovation and Momentum
This is a wonderful contract opportunity for an enthusiastic IT Support Administrator with genuine 1st and 2nd line experience to join a supportive, growing organisation in a highly influential role. Apply Now!....Read more...
Supply Chain Administrator
Permanent - Upto £28,000 - Poole (BH15)Overview: This role provides essential administrative support to the Supply Chain function, focusing on purchasing activities and ensuring smooth supply operations. The ideal candidate is tenacious, detail-oriented, and committed to resolving issues promptly. The position involves tasks such as updating SAP records, managing purchase orders, addressing outstanding invoices, and supporting supply chain process improvements.
Key Responsibilities:
Provide administrative support to the Supply Chain function to ensure the efficient supply of goods in alignment with business strategy and operational requirements (cost, lead-time, quality, and on-time delivery).
Request order confirmations from suppliers and ensure compliance with company requirements and terms.
Manage purchase orders, including due and overdue orders, to maintain accurate delivery dates and expedite shipments as necessary.
Address supply shortages by communicating with suppliers and providing regular updates to internal stakeholders.
Support operational and project purchasing activities to maintain inventory and supply chain flow.
Update and maintain SAP system data, ensuring records are accurate and up-to-date.
Handle outstanding invoices and identify issues related to poor quality or discrepancies within the system, taking action to resolve these with the relevant parties.
Uphold safe working practices for self and others in accordance with company health and safety policies.
Skills and Qualifications:
Administrative Skills: Strong administrative background with a focus on accuracy, organization, and attention to detail.
Communication and Coordination: Excellent communication skills, both verbal and written, with the ability to collaborate effectively with internal and external stakeholders.
IT Proficiency: Competency in Microsoft Office, particularly Excel (intermediate level), and familiarity with SAP or similar MRP systems (training will be provided if necessary).
Problem-Solving Abilities: Proactive approach to identifying and resolving issues.
Teamwork: Cooperative mindset with strong teamwork skills, able to support colleagues and contribute to team objectives.
Desirable Experience and Qualifications:
Previous experience in supply chain administration, purchasing, or a similar role is beneficial but not essential.
Knowledge of SAP MM (Materials Management) or equivalent MRP system is preferred.
General education to A-Level standard or equivalent is advantageous.
Key Competencies:
Negotiation Skills: Ability to engage with suppliers to expedite orders and resolve discrepancies.
Organizing Skills: Strong ability to manage multiple tasks simultaneously and maintain accurate records.
Attention to Detail: High level of accuracy in administrative tasks and data entry.
Customer Service Orientation: Committed to providing high-quality service and meeting stakeholder needs.
Apply Today - Call Kirsty Discuss
....Read more...
The Supply Chain Function is responsible for coordinating demand, buying products, managing suppliers and ensuring our inventory is safely stored and maintained. Whether you will be raising purchase orders for multi-million pound contracts, reviewing supplier risk & intelligence portfolios or developing creative storage solutions, you will have a direct responsibility for helping shape the future of our Supply Chain.
During this varied two-year Supply Chain Advanced Apprenticeship programme you will have the opportunity to work in a fast paced environment on business critical projects. At every opportunity, you will help us deliver a sustainable and ethical Supply Chain. Working alongside our experts, you will help us deliver the right product, at the right time for the right price, all whilst ensuring our Supply Chain promotes diversity and creativity.
After each six-month placement, you will rotate to a different part of our Supply Chain Function ensuring you have a varied, challenging and exciting experience. For each placement you undertake, you will develop a different set of practical and technical skills. These will be delivered as on the job training in a variety of teams. On top of this, you will join a large community of other Apprentices within the function and study towards a Level 3 Business Administrator qualification. This will be delivered in house and run in parallel with your placements.
The qualification will provide you a broad technical understanding of organisations and wider business environments. Whilst the placements will develop your practical Procurement and Supply expertise, inspiring you to think about how we can do things differently. BAE Systems are committed to your personal development, as such, there will be plenty of opportunities to get involved with additional relevant training, coaching and activities to enrich your experience whilst on scheme and beyond. Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Duties will include, but are not limited to:
Undertaking general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post and parcels, etc. Direct contact with internal departments and external companies i.e. at reception/ by telephone and email.
Developing and maintaining administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly. Record and securely store information relating to confidential matters and enquiries.
Working on various software applications including the trusts medical device database, the trust ordering system, Health & safety software and staff training systems.
Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.
Administrative tasks:
Maintaining files, organising meetings, preparing documents, support with archiving.
Communication: Interacting with members of staff and public ifrequired to represent the business.
Project management: Using project management tools to plan,monitor and report.
Using IT packages and systems to write emails, and maintain record keeping.
Relationship building - Building and maintaining positive relationships with the team across the business.
Training:Delivery Method
Within the first 15 months additional training is delivered atLoughborough College, one morning a week for 12 weeks, dates are subject to enrolment date.
Online portfolio to update with learning and development completed onsite.
Diarised visits from dedicated Trainer/Assessor.
Training Outcome:The role can progress into a permanent full time role.Employer Description:ASD support is a specialist care company based in Leicester City & Leicestershire, newly founded in 2020 by a team of people who have been managing specialist residential care facilities since the late 90's.
At ASD support we provide care for adults who have an autism spectrum disorder and/or have complex needs we cater for people from the ages of 16 to 64.
With our vision and specialist knowledge, we place a high value on independence, friendships, healthy lifestyles, physical and mental health needs.
Our mission is to enrich people's life experience by providing opportunities for active, engaged and purposeful living. We ensure that our properties are homely, community based, safe and well maintained to a high standardWorking Hours :Monday - Friday: hours to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Supply Chain Function is responsible for co-ordinating demand, buying products, managing suppliers and ensuring our inventory is safely stored and maintained. Whether you will be raising purchase orders for multi-million pound contracts, reviewing supplier risk & intelligence portfolios or developing creative storage solutions, you will have a direct responsibility for helping shape the future of our Supply Chain.
During this varied two-year Supply Chain Advanced Apprenticeship programme you will have the opportunity to work in a fast paced environment on business critical projects. At every opportunity, you will help us deliver a sustainable and ethical Supply Chain. Working alongside our experts, you will help us deliver the right product, at the right time for the right price, all whilst ensuring our Supply Chain promotes diversity and creativity.
After each six-month placement, you will rotate to a different part of our Supply Chain Function ensuring you have a varied, challenging and exciting experience. For each placement you undertake, you will develop a different set of practical and technical skills. These will be delivered as on the job training in a variety of teams. On top of this, you will join a large community of other Apprentices within the function and study towards a Level 3 Business Administrator qualification. This will be delivered in house and run in parallel with your placements.
The qualification will provide you a broad technical understanding of organisations and wider business environments. Whilst the placements will develop your practical Procurement and Supply expertise, inspiring you to think about how we can do things differently. BAE Systems are committed to your personal development, as such, there will be plenty of opportunities to get involved with additional relevant training, coaching and activities to enrich your experience whilst on scheme and beyond.Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Location: Leicester, LE1 Job Type: Locum Days Available: Mon / Tues / Thurs & Fri - 30 hours Pay: £14 p/h + £150 Welcome Bonus About the Role: The Practice Administrator / Practice Receptionist will be responsible for supporting the smooth operation of the practice, delivering excellent customer service, and ensuring that patients receive the best possible experience. You will assist with booking appointments, managing patient queries, processing prescriptions, and a variety of administrative duties, all while maintaining a welcoming and professional environment.
Main Duties:
Reception & Patient Support:
Administrative Support:
Communication & Coordination:
Person Specification:
Essential:
Excellent customer service skills with the ability to remain calm and professional in busy environments
Strong organisational and administrative skills
Experience using computer systems (SystemOne experience is a plus)
Clear and effective communication skills (both verbal and written)
Ability to manage multiple tasks and work independently
Knowledge of confidentiality, data protection, and infection control guidelines
Desirable:
Experience in a healthcare or clinical setting
Familiarity with medical terminology and administrative systems
Previous experience working with vulnerable populations
Ability to speak additional languages (e.g., using Language Line or similar services)
Benefits:
Four weekly payroll runs
£250 Welcome Bonus
£250 training allowance
Excellent pay rates
Exceptional referral bonuses
Specialists mental health consultants offering single point of contact
Frequent notifications for upcoming opportunities via text and email
Ltd & PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
FREE DBS disclosures provided via fast track online services
FREE Occupational Health Check and Immunisations
£150 Switching Bonus - If you’re unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
£250 Welcome Bonus – We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
£750 Referral Bonus – Simply refer your friend. If they get the role, we’ll give you up to £750.
To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963....Read more...
Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people's lives.
Your roles and responsibilities will include;
Be the first point of contact within the service
Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
Complete effective processing of correspondence/data entry as required
Minute take at partnership and clinical meetings as required
To undertake prescription administration duties as required, this will involve generating and printing prescriptions - full training will be provided
Carry out photocopying as required
Ensure that all admin, record-keeping, and communication within the project are maintained
To maintain and assist with the setting up of a general filing system within the project
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days".
- Flexible working arrangements
- Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
At Change Grow Live - Runcorn, you will be working towards the Business Admin Level 3 Apprenticeship, over the duration of 18 months, alongside your daily roles and responsiblities.
Please note that applicants will be contacted following the advert closing date of Friday 3rd of January 2025.Training:
Business Administrator Apprenticeship L3
Functional Skills in maths and English
Training Outcome:Ongoing training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :Monday - Friday 9:00am-5:00pmSkills: Team Working,Organisation Skills....Read more...
Support with receptionist duties
Typing of letters
Folding and sending letters out
Scanning patient correspondence
Booking appointments
Dealing with referrals
Supporting with patient calls to the department
Preparation for clinics
Supporting clinical team
Answering phones
Training:Alongside the onsite training you will receive as a new starter, you will undertake a Business Administrator Level 3 through Hawk Training.
The programme is delivered through virtual and face to face training and online learning delivered during working hours. You will have 6 hours per week protected study time.
It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C equivalent or above.Training Outcome:We would hope at the end of the apprenticeship, they will have gained enough experience, knowledge, exposure to various departments and confidence to apply for vacancies within the admin teams.Employer Description:Guy’s and St Thomas’s is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Their hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. They continue to build on these traditions and have a reputation for clinical, teaching and research excellence.
GSTT provide a full range of hospital services for their local communities and community services for patients in Lambeth and Southwark. They also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and are home to the Evelina Children’s Hospital.
As an organisation they are committed to developing their services in ways that best suit the needs of patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that services can be offered in the evenings or at weekends. They also have a positive approach to corporate social responsibility and are keen to engage staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
They are part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts. The AHSC is one of only five in the UK and consists of King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation TrustsWorking Hours :Monday to Friday 9am to 5pmSkills: IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Learn how to produce accurate records and documents including emails, letters, files), draft correspondence, maintain records and files and handle confidential information in compliance with current procedures.
Be supported to develop skills in making effective decisions through exercising proactively and good judgement and seeking advice from more experienced team members.
Learn how to develop excellent communication skills through appropriate digital and face to face channels and act as a role model and key source of information for the organization.
Be supported in building positive relationships across the organization and develop agility and confidence to influence and appropriately challenge.
Be supported to develop the necessary level of expertise required to complete tasks and continuously improve your work, reviewing processes in line with best practice and applying problem-solving skills to resolve challenges.
Learn how to manage resources and taking responsibility for initiating and completing tasks and managing priorities to successfully meet deadlines.
To be trained in the efficient use of information technology systems in order to carry out duties in the most efficient and effective manner.
To participate in team meetings, 121’s and other appropriate events
To maintain general good housekeeping of the workplace
To undertake other duties commensurate to the grade of the post
Training:
L3 Business administrator Apprenticeship Standard
Training Outcome:This is a permanent role and it is expected that the role holder will become a valuable member of the administration team and contribute to smooth operation of COTEC on completion of the apprenticeship.Employer Description:COTEC is an outstation of Cranfield Defence and Security and is located on Salisbury Plain south of Devizes. The site is leased from the MOD and all range operations are carried out under the authority of Defence Training Estates Salisbury Plain DTE(SP). The site carries out a large range of tasks primarily based around the testing and evaluation of
explosives, ordnance, and munitions for defence and commercial customers. The site also carries out research and supports the research projects of Cranfield University students.
COTEC carries out its own technical, facilities and administrative duties and facilities management with support from the relevant departments on Shrivenham site.Working Hours :37 hours per week, normally worked Monday to
Friday. Flexible working will be considered.
Monday to Thursday
8:30am to 4:30pm (half an hour for lunch)
Friday
8:30am to 4:00pm (half an hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,able to following instructions,Flexible attitude,Able to cope with change,Dependable and reliable,Self-motivated....Read more...
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work:
Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor, advisors will interact directly with all creditors
Management of all inbound and outbound telephony activity and tasks
Daily activity will include:
Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action
Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained
Proactivity contacting creditors where required to ensure the best outcome is received for the consumer
Effectively questioning and challenging any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers' expectations
Negotiating with the creditor to reach a fair outcome for the consumer
Notes should be clear and concise with any follow-up actions being completed accordingly ensure all follow-up work is completed where the consumer should be notified of any changes
Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business
Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies
Meeting all compliance requirements
Give correct and best advice following MPG processes and procedures along with all regulatory requirements
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Business Administrator Level 3 Apprenticeship Standard Off-the-job training will include the support of a fully qualified Total People Learning Coach.
Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments.
There will be a final examination. Employer Description:MoneyPlus Advice has been providing debt advice for over 25 years and has helped hundreds of thousands of people. As the largest commercial provider of regulated debt advice in the UK, our experience means your experience will always be a positive one.Working Hours :Monday to Friday - hours will be either 8.00am - 4.00pm or 9.00am - 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
