Product Support Apprentice

As a Product Support Apprentice, you’ll work closely with the Head of Product as well as the Product and Sales Managers, gaining first-hand insight into how travel products are developed, promoted, and maintained. Your day-to-day tasks will include helping to manage and update product information, ensuring accuracy and consistency across both online and offline platforms. 

Tasks will include:

Create and maintain products for promotion including the delivery of information into the reservations team and field sales team for distribution. Create and maintain product features across all systems. Deliver full product information including content, pricing and branding information accurately to the marketing team for creation. Actively seek out new product opportunities. Undertake due diligence for all new suppliers/products used. Understand how to calculate prices and understand business terms in place with trade partners. When required, input all booking details into the reservations system correctly and ensure financial information is accurate. Support colleagues within and outside of the department with post sales related queries as necessary.

Training:

This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification, which has an estimated course duration of 18 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Training Outcome:

After successful completion of the apprenticeship course, there will be the possibility of progressing into a full-time position within the business.

Employer Description:
Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.

Working Hours :
Monday - Friday 9.00am - 5.00pm with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills