Service Administrator Apprentice

To provide the day-to-day administration and support to the Service Desk.

The post holder will:

Provide administrative support to the Service Dept Administer approximately 3000 calls per month to include creation, allocation, checking, invoicing and completion Administration of CRM and CASH Establish all new business contracts and associated administration Provide guidance, support and training on the Company’s bespoke software
systems whilst maintaining and updating records to ensure the information is accurate and up-to-date Completion of Service Desk emails

The post holder is responsible for:

The creation and administration of routine maintenance calls to clients The effective distribution of work to the routine service engineers on a daily basis Monitoring and checking of service reports for quotations and chargeable parts etc. on a daily basis Sending routine service dockets to meet customer requirements Pursuing customer contract renewal orders Creating routine service invoices Invoicing chargeable calls Updating and administration of CRM Liaising with engineers/customers on a daily basis

JOB DESCRIPTION:

Responding to Service Desk and own emails in a timely manner The organisation and monitoring of the ‘on call’ system Producing and maintaining engineering documents Setting up all new routine business with associated charges and schedules The planning and coordination of service visits Departmental diary management Arranging repair/follow-up calls within 2 working days Managing customer enquiries including invoicing queries Call handling/answering telephones Providing the administrative function and support for the CASH system Importing and exporting data using Query Builder within CASH

Training:

All training will take place in the workplace. Your TDR Training Officer will attend your company and assess you on the job.

Upon succesful completion you will gain a Level 3 Business administrator apprenticeship standard.

Training Outcome:

Full-time position upon completion of the apprenticeship.

Employer Description:
Established in 1989 we have steadily grown into a leading fire and security provider across the North of England. With our head office in Newcastle and a Yorkshire branch in Leeds, we employ 70 dedicated staff to ensure our customers’ requirements are satisfied

Working Hours :
Monday to Friday 8.30am to 5.00pm (1-hour lunch unpaid)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working