Administration Apprentice

Assist in course administration from pre-course stage through to completion and post-course. Including dealing with matters such as processing booking forms; creating the course nominal role; issuing joining instructions; confirming course resources and preparing and despatching course material, distributing feedback forms; updating customer database etc. Communicate and liaise with customers, suppliers and staff e.g. answering telephone and email enquiries, taking messages, updating customer database, ordering office supplies, managing diaries, producing reports and analysing information etc. Undertake general office duties such as: sorting and distributing mail and deliveries, filing, photocopying, organising internal meetings and taking minutes, etc. Support marketing and finance functions in general administrative duties, as required. Support the administration of assessments and qualifications including the processing of  portfolio submissions; receipt, assessment process, re-submission, qualification registration, return of work, issue of certificates and updating database. In addition to performing the above, any other reasonable activity necessary to ensure the smooth-running of the company.

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

Upon satisfactory completion of apprenticeship, permanent employment will be considered.

Employer Description:
A specialist training company that provides fire safety apprenticeships, courses and qualifications throughout the UK to the Fire Service, building control, fire risk assessors and the fire sprinkler sector.

Working Hours :
Monday to Friday, 09.00 - 17.00. 35 hours paid hours per week, plus one-hour of unpaid breaks each day.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Ability to work independently,Ability to work under pressure,Meet deadlines,Proactive work ethic