Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied
Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals
Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals
Taking responsibility for daily events and being aware of daily priorities
Using one’s own initiative to suggest solutions to organisational problems
Motivating oneself in “quiet times” to address “housekeeping” issues
Making time to learn and do new things
Training:Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
The organisation
Business fundamentals
Decision making
Project management
Managing performance
Training Outcome:
A permanent position within the organisation upon completion of the apprenticeship
Employer Description:The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.Working Hours :Monday and Tuesday between 7am and 8pm.
Wednesday, Thursday and Friday between 7am and 6pm.
Days and shifts are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As a Customer Service Apprentice, you'll play a key role in supporting clients and ensuring smooth day-to-day operations.
Typical tasks include:
Answering calls and emails to assist customers and schedule services
Updating client records and managing booking confirmations
Supporting the team with enquiries, complaints, and general admin tasks
Attending internal training and completing daily study assignments as part of your apprenticeship
Helping improve customer experience through feedback and service tracking
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Training will be provided by Ginger Nut Training
Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Training Outcome:
Upon successful completion of the apprenticeship, the apprentice will be considered for a permanent role within the company
Career progression routes include Customer Service Advisor, Client Support Executive, or Office Administrator
High-performing individuals may also progress into team leadership or specialist service roles as the business grows
Employer Description:About Rosecrest Group Ltd
Rosecrest Group Ltd is a London-based, multi-service property firm providing expert support across surveying, trades, and customer service. We are regulated by RICS and pride ourselves on delivering high-quality, responsive services to residential and commercial clients.
Alongside our surveying division, we operate cleaning, decorating, maintenance, and adaption services-supporting housing providers, tenants, and private homeowners across Greater London.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
We are seeking a motivated and enthusiastic individual to join our team as an Administrative Assistant Apprentice. This is a fantastic opportunity for someone looking to gain hands-on experience while working towards a nationally recognised qualification in Business Administration. You will play a key role in supporting our recruitment and general administrative functions, contributing to the smooth running of our office.
Duties:
Taking incoming calls, emails, and correspondence, ensuring timely responses
Reviewing staff and client files to ensure they are up to date
Supporting the team with organising and maintaining filing systems, both digital and physical for Care workers and Office staff
Assisting with diary management, meeting scheduling, and minute-taking
Ordering office supplies and ensuring the workspace remains organised
Supporting the team with ad hoc administrative tasks and projects
Collaborating with team members to ensure the efficient operation of the department
Participating in team meetings and contributing ideas for process improvements
Shadowing Recruitment Officer, Quality & Compliance Manager and Other Senior team members to gain insight into best practices and procedures
Training:Business Administrator Level 3.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for further development and progression within the company.Employer Description:Pacific & Gold Healthcare Services is established as a home and social care with the aim of providing quality personal care services to all service users who may be in different care establishments on either permanent or temporary basis in England. We specialise in the supply of care and support workers to the Social Services patients, Private Organisations and any other Service Users requiring personal care services within their own homes. Pacific and Gold Healthcare will ensure complete compliance with all the regulations set down in the Health and Social Care Act 2008.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working,Interpersonal skills,Time management skills,Proactive,Keen eye for detail,Accuracy,Able to work independently,Positive attitude,Eagerness to learn,Word, Excel, Outlook....Read more...
Managing patient requests in person, on the telephone, in writing or via online communication
Booking, amending, rescheduling, and cancelling patient appointments
Processing prescription request and dealing with any queries
Action patient care follow- up arrangements as per clinicians’ instructions including dealing with urgent referrals
Assisting with the generic email account for the practice and ensuring information is shared with the correct staff members
Advising patients of chargeable services and processing payments
Providing patients with information about the Practice Services
General housekeeping of reception and waiting areas
Arranging transport and home visits
Managing medical records, recording patient contacts, undertaking clinical coding
Scanning and attaching correspondence received electronically and in hard copy to patient records
Maintaining and updating the practice patient database
Ensuring confidentiality and data protection is always observed
Training:All mandatory in house training will be via local systems, there will be IT training, Clinical Systems Training.
Business Administration Level 3 Apprenticeship with Clinical Coding.Training Outcome:To continue at the practice and grow.Employer Description:Woodstock Surgery is a long established, traditional, semi-rural practice with a list size of over 9800. We are based in the Cotswold town of Woodstock, famed for Blenheim Palace, and covering over 30 other villages. We have 5 GP Partners and 1 Salaried GP who are supported by a team of clinical and non-clinical staff members. There is a vacancy for an Apprentice Patient Services Administrator, this is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering excellent care and support to patients.Working Hours :Monday to Friday, 9.00am to 5.00pm, subject to change.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Provide the first response to incoming telephone calls then screen calls, transfer or take accurate messages
Create and issue customer feedback surveys, collate data and produce documents in report format
Collate documentation, produce & check the Installers Job Packs including RAMS & Installers worksheets
Create purchase orders for Materials from Jeremias Group and Third-Party Companies
Raise and issue sales invoices to customers
Send statement of account to customers and chase monies owed
Processing new enquiries and logging on system for the Estimating Department. (Request information from customer where applicable)
Processing new orders from customers for the Finance Department
Support Project Managers
General filing for all departments
Training:Business Administrator Level 3 Apprenticeship Standard:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
Potential full-time employment, upon successful completion of apprenticeship
Employer Description:At the UK division of globally renowed Jeremias Chimney Systems, we design and install commercial flues and chimney systems across diverse industries. Combining quality with innovation, we work closely with our customers to meet their unique challenges. Our mission is to create lasting, sustainable relationships with everyone we work with, from customers and stakeholders to employees. Part of the renowned Jeremias Group, Mansfield is one of several European plants with a global sales and distribution network. We share the same goal: to provide safe, durable, and innovative exhaust and ventilation solutions.Working Hours :Monday - Thursday, 07:45 - 17:00 and Friday, 07:45 – 15:00.
1 Hour for Lunch either at 12pm or 1pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Key Accountabilities:
Provide administrative support to factory & installation team leaders
Maintenance of Drawing Office filing system and records
Conversion of templates into files for machines on factory floor using Computer Aided Design (CAD) Software
Log & archive all working papers
Setting up and maintaining customer files
Maintain records of all daily/weekly snagging activity
Maintenance of information on customer data system
Liaising with Sales & Marketing Department
Attend daily briefings & team meetings
This job description is intended as a general guide to the duties attached to the post, and is not an inflexible specification. It may therefore be altered from time to time to reflect the changing needs of the business.Training:
Business Administrator Level 3 Apprenticeship Standard
Taught sessions at New College Swindon in line with the knowledge, skills and behaviours set out in the standard
On the job learning
Training Outcome:
Full time position with opportunities in manufacturing or sales after successful completion of apprenticeship
Employer Description:As a well renowned stone importer, fabricator and installer, Anything Stone has built a solid reputation across the UK for offering an effective solution for all your stone requirements! Based in Swindon, Wiltshire we pride ourselves on having a solution for all your natural stone requirements. So, if you’re looking for domestic products such as granite worktops, quartz worktops, tiles and fireplaces, we have the answer to fit your unique situation. Similarly, if you’re in need of interior/exterior cladding, paving, kerbstones, street furniture or architectural stone for a commercial development we have the materials and staff ready to make it happen. Anything Stone is an approved fabricators and installers for Silestone, Caesarstone, Okite and Zodiaq quartz worktops.Working Hours :8.30am - 5.30pm with 1 hour for lunch; days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Keen to learn,Pro-active,Self-driven....Read more...
Monitoring/Actioning all emails to Accounts and Sales addresses
Answering the telephone and redirecting calls, ordering materials
Ordering office stationery and staff uniform
Organise fuel cards for vehicles, purchasing vehicle tax
Manage Mersey Gateway, Mersey Tunnel, M6 toll and London Congestion charges for all vehicles
Responsible for supplies for office kitchen and meter readings/utility bills
General accounts Using Sage 50 Accounts/Sage Projects - Use of Share point Excel spreadsheets to manage all works
Purchase ledger, Sales ledger, Projects, bank payments and bank reconciliation, reconcile supplier statements and payments. Staff expenses and petty cash
Sage Payroll - Weekly and Monthly payroll. NEST pension administration, CIS Sub-contractor verification and payments. Administration for P11d benefit for private use of company vehicles
Reconcile/Submit all CIS payments to HMRC and issue sub -contractor statements
Reconcile Staff credit card statements
Send customer statements/chase aged debt
Reconcile all Sales and distribute report to managers
Training:
The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard in Business Administrator Level 3
This training will be structured and delivered by Cheshire College - South & West. Relevant GCSE’s in maths and English are required
Training Outcome:
Potential to be full time Office Manager upon successful completion
Employer Description:Hunters is well regarded for the high quality of its projects. We partner with clients at every stage from concept solutions and budgets to construction, commissioning, and training. Delivering a designed project to the complete satisfaction of the client, either with their agent or with selected agencies of our own, is always our goal. Whilst we have numerous partners, Hunters deliver projects with their own management team. We pride ourselves in delivering in difficult environments whilst always ensuring customer activities are never compromised. One of our greatest strengths is a flexible and prompt response to challenges arising from changing circumstances in customer supply chain and our drive to deliver.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working....Read more...
Your role will directly contribute to the success of the academy, as well as to the development of our team and players.
In addition to on-the-job training and an experienced mentor from the Academy Operations and Admin team to support you, you will have dedicated time to study towards a nationally recognised, professional qualification in Business Administration at Level 3, setting you up for future career growth.
Role Responsibilities:
Learn the job role and develop a range of skills whilst showing a commitment to a career in Business Administration and being part of a busy and pro-active team of staff, both within the Ops and Admin and other Academy departments where relevant
Complete the apprenticeship qualification within agreed timeframes by meeting all study deadlines
Assist in the preparation and coordination of logistics for Academy fixtures and tournaments
Support the planning and execution of Academy events, tours, and other special projects
Provide general administrative support for the Academy, including data entry, filing, and correspondence
Help maintain up-to-date records on team activities, player development, and other Academy operations
Assist with travel and accommodation arrangements for Academy teams and staff
Support the team with any ad-hoc administrative and operational tasks as required
Contribute to the planning and delivery of Academy-related activities, ensuring attention to detail and efficiency
Participate in training, workshops, and professional development activities to enhance your administrative and operational skills, knowledge, and capabilities
Demonstrate a strong work ethic, initiative, and willingness to learn, contributing positively to the team and embracing opportunities for growth and development
Above all, be willing to try new things, ask questions and learn
Role Requirements:
Always perform duties with due regard to club policies and procedures and legislative requirements
Ensure implementation of the club's health & safety, safeguarding, welfare and equality policies to create a safe working environment for all
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements
Undertake continuous professional development (CPD) training and/or additional training as identified or as required
Training:
Business Administrator Level 3 Apprenticeship Standard
All training will be delivered within the workplace
Training Outcome:
The club is undergoing a significant period of growth and apprenticeships are a key part of our talent pipeline. With this in mind, successfully completing this apprenticeship will position you positively for a future role at the club
Employer Description:Newcastle United in its current form was established in 1982 with the unification of Newcastle East End and Newcastle United West End Football Clubs, with Newcastle East End. Since 1892, we have brought a community together and our magnificent home, St. James’ Park, has set the city’s heart beating. We are now entering a new, exciting era on Tyneside and welcome talented, passionate people who share our values to join us on the journey.Working Hours :Monday - Friday, 9.00am - 5.00pm. (1 hour lunch unpaid)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Throughout the apprenticeship, you will develop skills in customer communication, administration, problem-solving, and event planning, contributing to various projects. In addition to on-the-job training and support from experienced mentors within the Venue Operations team, you will have dedicated time to study towards a nationally recognised, professional qualification in Business Administration at Level 3, setting you up for future career growth.
Role Responsibilities:
Learn the job role and develop a range of skills whilst showing a commitment to a career in Business Administration and being part of a busy and proactive Venue Operations team
Complete the apprenticeship qualification within agreed timeframes by meeting all study deadlines
Assist with matchday and non-matchday operations, including supporter engagement, ticketing, hospitality, and client experience
Support the planning and execution of fan events, matchday activations, and hospitality experiences, ensuring high standards of service
Provide general administrative support, including responding to supporter queries, managing records, and maintaining up-to-date documentation
Assist in gathering and analysing customer feedback, helping to drive continuous service improvements
Work collaboratively across Supporter Services, Box Office, Hospitality, and Client Experience teams to enhance fan and guest engagement
Maintain accurate records and contribute to the planning and delivery of operational activities, ensuring attention to detail and efficiency
Participate in training, workshops, and professional development activities to enhance your skills and capabilities
Demonstrate a strong work ethic, initiative, and willingness to learn, contributing positively to the team and embracing opportunities for growth and development
Role Requirements:
Always perform duties with due regard to club policies and procedures and legislative requirements
Ensure implementation of the club's health & safety, safeguarding, welfare and equality policies to create a safe working environment for all
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements
Undertake continuous professional development (CPD) training and/or additional training as identified or as required
Training:Business Administrator Level 3.
All training will be delivered in the workplace.Training Outcome:The club is undergoing a significant period of growth and apprenticeships are a key part of our talent pipeline. With this in mind, successfully completing this apprenticeship will position you positively for a future role at the club.Employer Description:Newcastle United in its current form was established in 1982 with the unification of Newcastle East End and Newcastle United West End Football Clubs, with Newcastle East End. Since 1892, we have brought a community together and our magnificent home, St. James’ Park, has set the city’s heart beating. We are now entering a new, exciting era on Tyneside and welcome talented, passionate people who share our values to join us on the journey.Working Hours :35-hours per week (1-hour lunch unpaid) Monday - Friday 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Spicer Consulting Ltd are based in Bedford. Since they were established in 1988, Spicer Consulting has built a world-wide reputation in active magnetic field cancelling for electron microscopes and similar instruments.They are now looking for a Administration Assistant and Receptionist Apprentice to join them.The following is an indicative list of duties which is not exhaustive and will be subject to review.
Company administration and reception duties:
Deliver a professional and efficient welcoming reception service and deal with general enquiries from visitors
Provide clerical support to administration team such as routine typing/word processing, completing forms, filing and photocopying
Ensure that allocated work is completed accurately and efficiently within the required timescales
To operate the company’s telephone system, forwarding calls as appropriate, taking/delivering messages and arrange trips/transport for staff and visitors as required
Assist with ordering of office and canteen consumables, stock checking and receiving deliveries and arrange and manage shredding as and when required
Take in deliveries/mail and distribute accordingly
Ensure the reception area and gangways are kept neat and tidy
Communication with external parties verbally and in writing
Design and production of notices, fliers, newsletters and similar materials for staff and arrangement and coordination of meetings and ensuring facilities are booked and refreshments arranged as required
Taking minutes at meetings if requested
Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills English and maths
Training Outcome:
Permanent role within the company. Further training may be available to develop professional and interpersonal skills, on completion of your apprenticeship
Employer Description:Spicer Consulting is an electronics equipment manufacturer. They have been based in Stewartby for many years and the site consists of two buildings within close proximity to each other. Spicer Consulting designs and manufactures devices used to monitor and cancel magnetic fields and is a market leader. They have a very low turnover of staff, and are a profitable company offering good working conditions as well as some exciting staff perks.Working Hours :Monday - Thursday, 08:00 - 17:00 and Friday 08:00 - 13:00Skills: Can do attitude,Good communication skills,Professional....Read more...
The role will include on-the-job training and a college-based qualification. You will be expected to attend college for at least one day per week to support your learning and progress in this role.
Key Responsibilities:
Administrative Support: Provide administrative assistance to the advice team, including filing, scanning, and managing client recordsClient Interaction: Assist with client queries, ensuring a high standard of customer service both in person and via phone or email
Document Preparation: Help prepare documents, reports, and correspondence related to client cases and advice sessions
Data Entry: Input and update client information in the database, ensuring accuracy and confidentiality
Appointment Scheduling: Assist with scheduling client appointments, ensuring that the advice team’s calendar is organised and up-to-date
Supporting Advice Team: Provide general administrative support to advisers, including maintaining case files, preparing reports, and assisting with follow-up actions
Attend College: Commit to attending college at least one day per week as part of the apprenticeship programme to gain relevant qualifications in Business Administration
Training:Level 3 Business Administrator Apprenticeship Standard:
No weekly release day into college
One monthly workshop in college
Assessor will visit the workplace every 4-6 weeks
All assignments will be set via Aptem (our CRM system)
Training Outcome:Future prospects:
Opportunities to develop administration skills to maintain an employment role with the potential for progression into an advice and guidance focus role
Employer Description:We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.Working Hours :Monday- Friday
8.00am- 4.00pm/5.00pm.
37.5 hours a week and one day accredited trainingSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Finance Support:
Assisting with invoice processing, purchase orders, and basic book keeping
Supporting monthly expense reconciliations and data entry into finance systems
Helping compile financial reports for internal use
HR Support:
Assisting with the onboarding and offboarding processes (e.g. collecting documentation and processing leaver paperwork)
Maintaining confidential employee records and updating Bright HR
Inputting payroll data and logging sick absences
Supporting the coordination and recording of training sessions
Safeguarding:
Maintaining up-to-date records of DBS checks, training certificates, and incident logs
Keeping track of who needs to complete safeguarding training or refresher courses
Booking meetings or training sessions related to safeguarding
General Administration:
Managing incoming and outgoing communications (emails, phone calls, post)
Supporting matchday and event logistics as needed
Training:Business Administrator Level 3 Apprenticeship Standard:
Flexible delivery utilising monthly Masterclasses and 1-2-1 tutoring sessions
You'll be given new knowledge, skills and behaviours every month. GLP Training will then support you in applying these to your role and evidencing this
Training Outcome:
Potential for extended contract depending upon successful completion of apprenticeship and overall performance
Employer Description:Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.
Our vision is to become Worcestershire’s premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.
We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.
Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.Working Hours :This may include working some evenings and weekends, during the busy Cricket season. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
Answering the phone
Being the first point of contact to visitors
Producing tenders
Dealing with incoming/outgoing post
Photocopying, binding, electronic filing and archiving
Ordering weekly shopping
Assisting with meeting arrangements
Manage stationary stock, and keeping all stock sheets up to date
Any general ad hoc duties to provide support to the whole team as required
Training:Business Administrator Level 3 Apprenticeship Standard:
Our programme offers a blended curriculum combining engaging online classes with adapted 1:1 support from a dedicated tutor
This tutor collaborates with both apprentices and employers to create a tailored programme designed to support your progression
You’ll benefit from at least 6 hours of weekly training or study time during your working hours
Training Outcome:
Potential for permanent employment for the right candidate.You could progress from the apprenticeship to become an admin assistant
You could also move into other departments, like accounting or Health & Safety
Diploma of Higher Education / Foundation Degree (Level 4/5).
Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies
Gain professional skills and experience to enhance your CV and make it more attractive to potential employers
Employer Description:Consult Construct focuses on high quality construction, energy and surveying consultancy for a wide range of clients purchasing and building all types of property. We are an independent firm Regulated by the Royal Institution of Chartered Surveyors. We provide comprehensive surveying, project management, energy efficiency and design advice for commercial, public and residential property sectors. Our team have a vast array of professional property experience across the UK and a strong reputation for a highly responsive hands-on service.
We deliver high quality consultancy and construction projects. We work with a large variety of clients including home owners, commercial businesses, the public sector and private contractors.Working Hours :Monday - Friday, 9.00am – 5.30pm
1 hour for lunch unpaid.
6 hours of obligatory training to be agreed week on week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
Accurately inputting customer and service data into our business systems
Supporting with the day-to-day administration of waste collection and recycling processes
Managing and maintaining digital and paper-based files and records
Assisting in the use of bespoke industry software and internal timber and recycling systems
Providing general office support including answering phones, handling emails, and preparing documents
Supporting team members across different departments with administrative tasks
Developing an understanding of sustainable business practices and compliance in the waste sector
What We’re Looking For
Strong organisational skills with keen attention to detail
Confidence using computers and Microsoft Office applications (Word, Excel, Outlook)
Willingness to learn and take initiative
Good communication skills and a professional attitude
Ability to work independently and as part of a team
GCSEs in English and maths (or equivalent) are preferred
What You’ll Gain
Hands-on experience in a dynamic, environmentally-focused company
Supportive mentoring and on-the-job training
Opportunity to work towards a Level 3 Business Administrator Apprenticeship qualification
A positive and inclusive workplace with potential for long-term career growth
Exposure to a fast-growing industry that makes a real impact on the environment
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
On completion of the apprenticeship there may be the opportunity to progress further with the company into a full time permanent position
Employer Description:At S&J Synergy, we are proud to be one of the region’s leading providers of sustainable waste management and recycling solutions. Built on strong family values and over 20 years of industry expertise, we are committed to delivering environmentally responsible services that help businesses reduce waste, lower carbon emissions, and work towards a circular economy.Working Hours :Monday to Friday
8:00am-17:00pm
With one hour lunchSkills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills....Read more...
To provide high-quality, professional administrative support across the children’s services including residential homes, supported accommodation, and central office operations.
General Administration:
Provide administrative support to central office managers.
Maintain and organise digital and paper-based records in line with GDPR and safeguarding protocols.
Manage shared inboxes, distribute communications, and respond to routine enquiries professionally and promptly.
Draft, format, and proofread correspondence, reports, and meeting minutes.
HR and Staff Compliance:
Support with onboarding new staff, including shortlisting CV’s, references, and induction documentation.
Support maintenance of staff training and compliance trackers, ensuring mandatory training is logged and monitored.
Assist with scheduling interviews, supervisions, and probation reviews.
Training and Development Support:
Coordinate internal and external training sessions including calendar invites, room bookings, materials preparation, and attendance tracking.
Support the tracking of training progress and produce basic reports for management teams.
Operational Support:
Assist managers with collation of data for audits, and quality assurance.
Help collate and input monthly KPI, and service data as required.
Safeguarding and Confidentiality
Maintain confidentiality and adhere to safeguarding protocols in all work.
Ensure all administrative practices uphold the safety, dignity, and rights of children and employees.
Training Outcome:
Possibility of an office administrator role for a children's home upon completion of apprenticeship.
Employer Description:We are dedicated to providing stable, nurturing environments for children and young people who have experienced trauma. Using our psychosocial model, which integrates psychodynamic and systemic principles, we aim to help children recover from their past experiences and rebuild their self-esteem. Our approach focuses on creating therapeutic, calm, and consistent settings where children can form trusting relationships, reducing the risk of placement breakdowns. Our goal is to support the emotional and behavioral development of children in our care, fostering long-term positive outcomes for their future.Working Hours :Monday to Friday, 9.00am - 5.00pm, with a minimum of 30 minutes for lunch with 1 day at week at college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Planning skills,Time management,Proficiency in office software,Ability to multi-task,Use of digital platforms....Read more...
Your duties will include;
Assist in the day-to-day operation of the Careline function, supporting both the administration and operational teams
Take an active role in the development and testing of new and existing Technology Enabled Care Solutions
Deal with Careline enquiries, via telephone, email and written correspondence
Maintain manual and computerised records and/or management information systems
Supporting the Careline team with the allocation and management of job installations
Provide general administrative support such as, photocopying, filing, email, completing routine forms and responding to routine correspondence
Support with stock management and stock decontamination.he Careline
Attend and participate in meetings and marketing events as required
Undertake personal development through training and other learning activities, including performance management as required
Training:
Qualification - Level 3 Business Administrator
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday
either 8.00am - 4.00pm or 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Support day-to-day administration: data entry, document management, diary reminders / responses, and general record-keeping
Design and development of high quality, visually striking documentation: reports, training slides, presentations and online marketing materials
Support our IT administrator in basic trouble shooting and system maintenance
Handling internal / external calls and correspondence
Assist office management and housekeeping as directed to ensure a welcoming, tidy office and positive visitor / staff experience
Coordination of meetings, conferences, and appointments
Collaboration across teams to ensure seamless communication
Support execution of corporate projects e.g. facilities, marketing
Contribution to improvement of process and efficiency under our Quality Assurance practices
Help research relevant areas to feed into drafting items such as policies / procedures and company communications
Stay proactive and adaptable to tackle diverse tasks
There may also be the opportunity to support our accounts function where requested
Training:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
This is a rare opportunity for growth and progression into a corporate position within a company that values diversity and inclusion. We offer real potential for the right candidate to move into more senior roles following a grounding within the administrative team
The role starts at entry level, with full training on top of course study time and offers scope to develop your professional skills and knowledge across our disciplines
Employer Description:We are a forward-thinking, growing SME operating from the vibrant East Midlands region, offering construction consultancy services and providing our employees a dynamic, inclusive atmosphere where they can thrive and contribute to our collective success.
With strong sustainability credentials and a commitment to making a positive impact, we recognize the importance of a strong administrative backbone to keep our operations running smoothly. We are committed to fostering a culture of continual professional development and collaboration, offering opportunities for growth and delivering exceptional client service.Working Hours :Monday to Friday 9am -5pmSkills: Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Customer Care Skills,Proactive,Artistic flair....Read more...
This position is ideal for someone organised, proactive, and keen to develop their skills within a professional legal environment.
Your responsibilities will include managing correspondence, maintaining accurate records, preparing documents, and providing general support to legal staff. You will provide excellent customer service, schedule and confirm appointments via phone and email.
Main duties include but not limited to:
Assistance to partners and other team members, as required
Take ownership of administrative work required to fulfil the efficient running of the director’s schedule
Provide kind, courteous communication while receiving visitors to our office and in working with others in the team
Provide excellent customer service
Schedule and confirm appointments via phone, email and schedulers
Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required
Enter case information into web-based case management system
Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents
Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:Successful completion of the apprenticeship may lead to full-time employment and/ or further training.Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
General Administration:
Provide support to the office staff by managing phone calls, emails, and correspondence
Greet and assist visitors, directing them to appropriate contacts or resources
Maintain a clean, organised reception/office area and ensure all office supplies are stocked
Document and Data Management:
Assist in filing, scanning, and archiving documents as required
Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies
Prepare, edit, and distribute reports, meeting minutes, and other documentation as directed
Using our inhouse CRM system
Scheduling and Coordination:
Support the scheduling of meetings, appointments, and conferences
Coordinate deliveries, mail, and courier services
Communication and Customer Service:
Answer incoming calls and emails professionally, providing information or redirecting enquiries as appropriate
Assist in handling customer enquiries, following up as necessary to ensure excellent service
Support internal and external communications on behalf of the administrative team
Work with the MD on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.
Digital Marketing:
Using social media platforms to connect with customers and acquire new ones
Use of other digital channels to promote services
Create email newsletters to build a client community
Drives sales through various channels
Use AI to support our digital marketing strategy
Learning and Development:
Participate in training sessions and workshops to enhance skills in office administration and customer service
Complete assigned coursework and assessments as part of the apprenticeship programme
Seek feedback and take initiative to improve performance and adapt to new responsibilities
Training:Level 3 Business Administrator apprenticeship standard, including:
Knowledge, Skills & Behaviours
End-Point Assessment
Training Outcome:This apprenticeship offers a pathway to potential permanent employment or advancement within the company upon successful completion of the apprenticeship.Employer Description:KLAS are an approachable team based in Eastham Village, Wirral. We established in 2011 by Kate Lonsdale and have clients across various sectors.
At KLAS we put our clients first and by knowing what they want to achieve we then help them earn more and keep more. We offer high quality at a low cost.Working Hours :Monday - Friday between 9:30am - 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
People:
The role of the SHEQ Delivery Apprentice is to support the Business Excellence Manger and SHEQ Director through the provision of a wide range of administrative functions, including but not restricted to:
Inputting data into / retrieving data from the Re-Flow digital platform.
Administration of the Non Conformance Register.
Administration of the Continuous Improvement Plan action tracker.
Data gathering from a variety of sources for presentations.
General duties including the recoding of actions during meetings.
Delivery:
The standardised use of Re-Flow in line with the agreed processes throughout all depots is central to the efficient management of information. Whilst training on Re-Flow and any aligned processes, etc. will be provided, a key element of the role is to take ownership for the various tasks and ensure they are completed accurately and efficiently.
Essential competencies & skills:
Competent in the use of Microsoft Office (Word, Excel) software.
Attention to detail in regard to accuracy of work tasks.
Good range of communication skills with a confident telephone manner.
Curious and self-starter, keen to take on additional tasks and gain an insight to the business.
UK Driving licence as there will be an element of travel to other depots and client locations.
Desirable competencies & skills:
Competent in the full suite of Microsoft Office (Word, Excel, PowerPoint, Visio) software.
Training:You will spend at least one day per week working towards your qualification by taking part in training and development activities.
It is important that you work hard on the formal training as well as the on-the-job aspects.
Your employer, other colleagues and UCANs Apprenticeship Team will support you throughout.
Training will take place on site at Premier Traffic Management during your normal working hours.Training Outcome:
Permanent role as an SHEQ Delivery Administrator
Greater responsibilities within the existing administrative or operations team
Possibility of moving into a Team Leader role and undertaking the Team Leader Level 3 apprenticeship
Employer Description:Since our establishment in 2000, we have grown into a leading regional traffic management partner covering the North of England.
Through a passion for safety & quality and a commitment to customers, we have developed long-term business relationships locally by consistently meeting the needs of our clients, building mutual trust and respect to make Premier a name that can be relied upon.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Creative,Initiative....Read more...
To work under the direction and instruction of senior staff, to provide general clerical, administrative and financial support to the school.
Support to Pupils, Parents and the Community:
Undertake reception duties, answer routine telephone and face to face enquiries and sign in visitors.
Assist with pupil welfare duties; liaise with parents/staff etc.
Assist with arrangements for visits from relevant external bodies, e.g. school nurse, photographer etc.
Support to Organisation:
Provide routine clerical support, e.g. photocopying, filing, faxing, emailing and completing routine forms.
Maintain manual and computerised records/management information systems and respond to queries.
Undertake routine typing, word-processing on an ad hoc basis.
Sort and distribute and record mail.
Undertake routine administration, e.g. registers/school meals.
Assist with arrangements for visits from County Council officers and external agencies, e.g. Social Services.
Operate office equipment e.g. photocopier, computer.
Arrange orderly and secure storage of supplies.
Undertake routine financial administration e.g. collect and record dinner money.
Maintain and collate pupil reports.
Support to School:
Promote and safeguard the welfare of children and young persons you are responsible for or come into contact with.
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Be aware of, support and ensure equal opportunities for all.
Contribute to the overall ethos/work/aims of the school.
Appreciate and support the role of other professionals.
Attend and participate in relevant meetings as required.
Participate in training and other learning activities and performance development as required.
Training:
Business Administrator Level 3 Apprenticeship Standard qualification
Weekly off the job training
Bi-weekly learning half day session
Training Outcome:There is a potential full time position offered to the right candidate.Employer Description:Excellence is at the heart of the vision for the School trust. It aims to create a strong positive culture in all our Academies in which valuable life skills will be delivered. Quality teaching, built upon a foundation of care and support will lead to high levels of attainment, achievement and confidence, self-esteem and a love of learning.Working Hours :8:30am - 4:00pm, Monday - Friday, term-time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What will I be doing?
The responsibility to deliver accurate contract information to ensure all services are accurately set up on internal billing systems
To support in maintaining and competing works orders within our customer portals where required
To support on providing engineering data such as reports, meeting minutes and other copy documents for compliance
Be responsible for the Team admin requirements – Planning tasks, asset movements, training bookings, tracking budgets, purchase orders, stock audits, closing work orders on CMMS.
Carry out filing, scanning and general organisational tasks for the team
What are the requirements/qualifications?
Ideally the job holder will have some previous administration experience and must be computer literate; able to use databases and Microsoft Office to at least an intermediate level.
GCSE maths and English Language at Grade C/4 or above.
Excellent communication and listening skills.
They will be required to complete tasks to deadlines in a busy environment and have excellent organisational skills
Some experience of problem solving and dealing with internal and external stakeholders helpfully and courteously would also be advantageous
Work well as part of a team but can also work on their own using their own initiative
Working across various sites to support the full contract - so reasonable travel will be required
You will require a driving license due to travel between sites
Training:Business Administrator Level 3 Apprenticeship Standard:
This is a workbase apprenticeship and you will be trained and supported in the workplace
You will have a number of mentor's at each site and you will be supported a qualified trainer at Skillcert throughout your journey
Training Outcome:
For the right candidate and on successful completion of your Apprenticeship, there may be the opportunity to secure a full time role with Suez
There may also in the future be the opportunity to build your career within Suez and possibly go into managament
Employer Description:At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.
A greener, more environmentally-friendly UK is possible – and we’re making it happenWorking Hours :Monday - Friday, 8.00am - 4.30pm - however working times can be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Technical Work - Payroll
Payroll processing
Pension processing
Setting up and closing of PAYE and Pension schemes
Dealing with Payroll queries, phone calls and correspondence from clients and HMRC
Using Sage Payroll and other software
CIS300 (Construction Industry) Preparation and submission
P11D’s (Benefits-in-kind) Preparation and submission
Other ad hoc payroll work
Technical Work - Bookkeeping
Bookkeeping – Sales and Purchase ledger postings, Bank receipts and Payments, Bank Reconciliations.
Usings QuickBooks, Xero and Sage Software
Preparing VAT Returns
General
Building good relationships with clients and answering their questions
Ad-hoc duties as required, to assist in the smooth running of the office, broaden your knowledge and business awareness to develop your career
Training:The Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work-based projects designed by the provider, to meet employer needs.
The knowledge units outlined below are delivered via the CIPP online learning platform:
National Insurance
PAYE
Statutory Sick Pay (SSP)
Statutory Parental Leave
Statutory Deductions
Training Outcome:Opportunity to progress as a full-time employee upon successful completion of the apprenticeship programme. Employer Description:We are a long established, friendly, family firm of Chartered Accountants and Registered Auditors based in Derby, with a team of 18 staff to service your needs. As a business, we look to support clients with our philosophy of working with our clients to achieve their business and personal goals. We achieve this by providing a personal but professional service to our growing number of clients.
While we are based in Derby, we assist and service clients in all areas of the UK, and a number from overseas.
We provide personal, tailored accounting packages covering all aspects of business across a wide range of trades and industries. Our dedicated and highly motivated team are ready to service your business needs on a day to day basis. We aim to provide a practical solution to problems both as they arise and increase the ability of the business to anticipate future aspects that will need attention.
We are a modern firm of accountants and use the latest technology to increase efficiency. By continuing to invest in new ideas to support our team, we can in turn pass on these benefits to you, the client.Working Hours :Monday to Friday, 8:30am to 5pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Sales Coordinator (Prebuck) performs support duties critical to the sales process for Prebuck and related products. Responsibilities include but are not limited to ensuring data integrity, setting up new customers, preparing regular reports and dashboards, supporting SalesForce.com (acting as a system administrator as required), assisting with freight and logistics, coordinating estimates, preparing job quotes, following-up on orders and providing support for production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform general administration and coordination activities for the sales and plant operations teams as well as product management, marketing and other departments in support of revenue generation projects and initiatives. This may include but not be limited to fielding and directing incoming phone calls to the appropriate subject matter expert, developing presentations, scheduling site visits or deliveries, following up on open issues, approving invoices or expenses, coordinating local events, approving invoices or expenses, resolving interdepartmental issues, etc. Coordinate day-to-day activities with production, estimators, sales, and customers. Collaborate with customer service on custom order entries and assist with customer sign-off/approvals as needed. Prepare sales and freight quotes. Schedule and coordinate product deliveries to project sites including the procurement of shipping and logistics services. Schedule field technical resources and communicate site schedules with customer as necessary. Perform new customer set-ups and maintain accurate customer data in related systems. Act as a designated power user for SalesForce.com. Leverage related SAP functions for procurement, sales, KPIs, customer details, etc. Provide regular reporting of critical information utilizing SAP, Salesforce.com, and other relevant internal/external systems platforms (i.e. sales reports, opportunity pipeline charts, etc.) Coordinate production based on project wins, ensuring orders are scheduled and shipped in accordance with customer expectations. Maintain inventory levels and procure raw materials to ensure adequate inventory. Update the Resource Center with new account requests; order approvals; product literature, apparel and promotional items; TremBox presentations, product catalogs, etc. as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school required, Bachelors degree preferred.
EXPERIENCE REQUIREMENT:
Minimum two years' experience in an administrative support role, project coordination, or similar capacity
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Excellent interpersonal and communication skills required (written and verbal). Strong organization skills with the ability to multitask and prioritize work to complete assignments in a timely, accurate manner. Ability to thrive in a fast-paced work environment with changing priorities and to work as a team. Advanced proficiency using SAP, SalesForce.com, Modus, and database management experience preferred. Advanced proficiency using MS Office (Outlook, Word, Excel, PowerPoint). SharePoint experience preferred. Excellent customer service skills including the ability to interact effectively with individuals at all levels of the organization.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. occasionally.
ADDITIONAL INFORMATION: This position will work out of our Grand Rapids, MI manufacturing facility.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,960 and $66,200 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:
Duties of the post:
Covering reception, meeting, and greeting patients
Taking telephone queries and booking of appointments
Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
Logging a variety of information into patient records using a purpose-built clinical system
Provide a confidential, efficient, timely and accurate administration service
Using Excel and Word to perform specific tasks set by the Operations Manager
Scanning incoming correspondence into patients’ electronic records via the clinical system
Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
Sorting incoming post
Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
Dealing with patients face-to-face in a professional manner.
Calling patients with reminders/results etc.
Contacting patients by e-mail/letter with reminders/results
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress
This will be based over two sites, The Boulevard Practice and Horne Street Surgery.Training:Level 3 Business Administrator apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. Training Outcome:Great prospects for progression to a full-time position for the right candidate upon completion.Employer Description:"The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life." The doctors and staff at The Boulevard Medical practice Halifax are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. New patients who live in our catchment area are more than welcome to join us! In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right-hand side. Please have a look around and do send us some feedback if you like. The practice has access for the disabled with all consulting and treatment rooms on two floors along with a patient lift and disabled toilets. We also have wheelchairs in the surgery for patients to borrow whilst attending to help them get to / from the car park and around the building. Please ask at reception if you would like to use one.Working Hours :Monday - Friday, either 07:45am - 1:45pm or 12:30pm - 18:30pm on a 2-week rotation. 1 day study (if taking a lunch break day will be extended by 30-minutes)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Enthusiasm....Read more...
