Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:
· Recording all new enquiries and keeping records up to date
· Maintaining the integrity and accuracy of the customer database
· Liaising with customers over the phone and via email regarding aspects of their booking enquiry
· ; Liaising with suppliers over the phone and via email with regards to services booked
· Taking an initial holiday enquiry over the phone from a customer
· Assisting in preparing a quotation for the customer
· Making any relevant bookings with suppliers
· Adding booked customers to the Travel Trade Association insurance scheme
· Updating financial records
· Preparing and sending a written holiday booking confirmation to the customer
· Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
· Recording customer information for the independent review site Feefo and uploading this to the Feefo website
· Maintaining confidentiality in all aspects of customer, staff and company information
· Carrying out any other reasonable duties as required
· At all times follow the company processes and guidelinesTraining:You will receive training in the workplace and will attend York College on a day release basis. In college, you will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. You will learn to make recommendations for improvements and present solutions to management.
The qualification achieved at the end of the apprenticeship, following the End Point Assessment, is level 3 Business Administrator Apprenticeship.Training Outcome:This will be discussed with the employer once the successful applicant has completed the apprenticeship. Ideally we want someone to stay on to work full time.Employer Description:Planet Rail is a small North-Yorkshire based travel business, set up in 2008. We have 7 people working in our office and 2 employees working from home.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Willingness to learn....Read more...
Receives and assists patients and visitors in a professional manner, directing to others as appropriate. Handles all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team
Takes ownership of each request and where appropriate, redirects enquiries to the appropriate team member
Explains practice arrangements to new patients wishing to register and to those seeking temporary cover and ensures all policies are adhered to
Makes, cancels and rearranges appointments in accordance with the practice appointment system
Receives and records requests for advice calls and home visits
Actions and records requests for ambulances/hospital transport
Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol
Receives specimens from patients following Health and Safety guidelines, ensures that they are dealt with according to current practice protocol
Acts as a chaperone (following appropriate training) for patients as required
Receives and records payments from patients (cash and cheques) in relation to medical fees
Supports the Practice to achieve all targets
Being aware of the practice complaints procedure and directs patients as appropriate
Deal with all post in accordance with practice protocol
Repair, tagging and maintenance of medical records
Ensure scanning of documentation is completed accurately and in line with practice protocols and timescales
Ensures accurate recording and handover to other colleagues of information relating to incomplete tasks
Action practice tasks on a daily basis which may involve the contacting of patients, hospitals or other service providers by telephone, letter, email or fax
Contact patients due for recall e.g. follow-up for vaccinations, smears etc.
Participation in reception rotas and give cover to the administration team as and when required
Work flexibly to cover rota requirements due to other colleagues planned and unplanned absence
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Functional Skills in maths and English (if needed)
Full training for the role will be provided by employer with assistance from the training provider
Each apprentice will be given 20% off the job training by their employer to complete the apprenticeship programme
Training Outcome:
Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would possibly be able to work as a Receptionist in the Primary Care sector or in another similar setting
Employer Description:Doctors SurgeryWorking Hours :Monday - Friday. Working hours are between 8.00am - 6.30pm.
4 days on rota.
4 week rota in advanceSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
This role is ideal for someone who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. You will have excellent communication & IT skills, a compassionate and friendly nature and have the ability to operate in a busy environment with a range of people and professions, working closely with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries. You will be booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
Job Responsibilities:
RECEPTION:
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
GENERAL ADMINISTRATION:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Processing and distributing incoming and outgoing mail
Scanning documents onto patient records
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Keeping the reception area, notice boards, leaflet etc. tidy and presentable
Cover sickness/annual leave and work reasonable overtime when required, including some weekends
Perform any other relevant and reasonable duties that may be requested by the lead
receptionist, practice manager or partners
Undertake statutory and mandatory training as required
APPOINTMENT SYSTEM MANAGEMENT:
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required
Deal with home visit requests, carefully noting all details
Arrange transport to hospital appointments for housebound patients
WAITING ROOM PREPARATIONS:
Clearing and re-stocking of leaflets as required, ensuring notice boards are tidy and have relevant up to date information
Consulting rooms prepared in readiness for each consulting session
Waiting Rooms are checked at the end of each day and are left tidy and secure
Training:Business Administrator Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0
Functional Skills Level 2
Please click on the link above for more information regarding End Point Assessment
Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.Employer Description:Aspley Medical Centre in Nottingham is a well-established GP practice dedicated to providing high-quality healthcare services to the local community. The centre offers a range of medical services, including general consultations, chronic disease management, vaccinations, and health screenings. With a strong focus on patient care, the practice is staffed by experienced GPs, nurses, and healthcare professionals who work together to ensure accessible and comprehensive support for patients. Conveniently located in the Aspley area, the medical centre aims to promote well-being and preventative care while delivering a friendly and professional service to all.Working Hours :Monday - Friday - Range of shifts
8 a.m. - 4 p.m. x 2 shifts per week
11 a.m. - 7 p.m. x 2 shifts per week
Plus 1 day training (Mondays)
Hours and days to be discussed at interviewSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.
Our Property Services business revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods, and are looking for an apprentice to join the Decarbonisation team, who manage the planning, coordination, and execution of retrofit projects. Some of your key responsibilities will include:
Ensuring that United Living's Health, Safety, Environmental and Quality standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times
Undertaking and completing a range of administration tasks and general office duties to support the site office/team
Maintaining office systems including site files, health and safety files and associated documentation in line with company procedures
Document management including registering, issuing, scanning, filing and archiving
Updating and maintaining systems and databases as required
Training:As an apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.
As part of your Apprenticeship, you will be enrolled onto the Level 3 Business Administrator qualification with one of our training partners which will take approximately 18-24 months to complete. You will attend monthly, virtual classroom lessons/workshops, with additional online 1:1 support from your specialist tutor. They will also meet regularly with you and your line manager to ensure you are progressing through your programme. Training Outcome:Upon successful completion of this apprenticeship, you will continue your career at United Living and could progress to a higher-level apprenticeship.Employer Description:United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.
We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.
Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.
We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.Working Hours :Monday - Friday. Office hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Payroll and HR AssistantJob Type: Part Time, PermanentLocation: Shipdham, NorfolkWorking Hours: Monday to Thursday – 9:00am to 5.00pm, with an unpaid lunch break of half an hour.Salary: £12.50 per hour to £13.25 per hour, dependant on administrative experience.Benefits:
Company PensionEnhanced Annual leave dependent on time served, first increase of one day after 2 years
Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight operate a fleet of 32 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.Falcon Tower Crane Services is seeking to recruit a Payroll and HR Assistant Administrator to join our Human Resources Department.Comprehensive training and continual support to help you excel in the role will be provided, with the opportunity to develop your skills and advance your career within the Company. Job Summary - Payroll and HR AssistantWorking collaboratively within the Human Resources Department, you will be responsible for undertaking all required administration tasks. Responsibilities - Payroll and HR Assistant
Collation of Operator’s weekly timesheets and data entry onto an excel document to enable the processing of the weekly payroll.Filing of the weekly operator timesheets onto the Company system.Filing of other timesheets on a 4-week cycle onto the Company system.Filing of other related documents, for example but not limited to, employee expenses and correspondence.Preparation of payroll costing spreadsheets.General administration duties in relation to the above tasks.
Individual Requirements - Payroll and HR AssistantQualifications/Knowledge/Experience:
Proven experience in administrative roles, preferably within Payroll and Human Resources.Excellent communication skills - verbal and written.IT literate which must include Excel, Word, SharePoint with experience of portal management systems.
Skills/Abilities/Competencies:
Excellent attention to detail and accuracy. Good understanding of numeracy.Excellent organisational skills and method of working to support the process of working on multiple tasks at once.Ability to use your own initiative and take ownership of tasks.Ability to work on your own and as part of a team.To be an effective team member with a highly supportive and collaborative approach.Ability to work under pressure.Ability to handle sensitive information with confidentiality.
Personal Attributes:
Strong work ethic.A can-do attitude.Persistence and determination.A desire to learn and improve knowledge and skills.Self-motivated.....Read more...
Your will be the first point of contact, handling all incoming calls professionally
Gather the caller’s name, related property details, and query purpose before transferring to the appropriate team member
Monitor the enquiries inbox, ensuring all queries are addressed
Move resolved queries to the "DEALT WITH" folder to maintain inbox organisation
Proactively resolve customer enquiries to their fullest extent before escalating them to an Account Manager
Quickly assess the client’s position and provide updates as needed
Email completion letters in compliance with Ombudsman regulations
Follow up on unanswered calls within Property Perspective's acceptable time frame
Schedule introduction calls with valuers when necessary
Manage general office tasks, including maintaining plants, restocking dishwasher soap, milk, and coffee, and ensuring the photocopier is operational
Handle office supply orders
Welcome visitors, offer refreshments and inform the relevant team members of their arrival
Book viewings
Collect full details from applicants (name, phone, email, buyer status - FTB/NDP/SSTC, financial status - cash/mortgage)
Record all viewing details and ensure vendor contact
Confirm unverified viewings and notify vendors/buyers accordingly
Chase feedback from applicants post-viewing (three attempts: two calls, one email)
Update viewing feedback in the system, including all contact notes and initials
Notify vendors of feedback, record details, and complete Vebra feedback tasks
Record offers are available when account managers or assistants are unavailable
Training:
Business Administrator Level 3
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:Opportunities for a career within Residential Property, both administrative and sales based.Employer Description:Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupiers-vendors and our developer clients.
Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links.
At Property Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Positive,Calm under pressure,Driven,Ambitious,Computer Literate,Articulate,Able to use Microsoft....Read more...
As a Business Support/Administration Apprentice, you will be trained to be responsible for (but not limited to) the following:
· Supporting the Logistics team with general admin duties including booking transport and tracking deliveries
· Prioritising workload based on the ever-changing demands of the business
· Updating our inventory management system to enable the scheduling and timely dispatch of orders
· Maintaining Excel spreadsheets for stock levels
· Producing reports and analyse data to assist the admin team to prioritise orders
· Ensuring customers have received goods, maintaining customer satisfaction
· Producing Invoices for payment
· Managing the transport diary for deliveries
· Communicating with customers at all levels, dealing with queries in a professional and helpful manner
· Adhering to company policies and procedures
You’ll develop your skills alongside the Management and Admin Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now!
This apprenticeship and opportunity with Direct Track Solutions Ltd will be highly competitive, so please don’t miss your chance!Training:The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a well-rounded and successful administrator.
The Apprentice Standard you will be studying is Business Administration – Level 3Training Outcome:Further and higher skill development within the business. A lifelong career with Direct Track Solutions Ltd.Employer Description:Direct Track Solutions Limited was founded in 2002 to focus on competitive supply chain solutions for the railway industry. Their philosophy is to provide a personal approach to their customers; setting us apart from other supply chain distributors. Their ethos for quality, innovation and service is underpinned by their supply partners. DTS remain focused on continuous improvement and remain fully committed to providing excellent quality and service going forward to support the rail Industry.
DTS are proud to utilise apprenticeship schemes in order to build on its workforce and create opportunities for local people.Working Hours :Monday to Thursday – 09:00 – 17:00, Friday 09:00 - 15:00Skills: Communication skills,IT skills,Attention to detail,Presentation skills,Analytical skills,Logical,Creative,Initiative,organisation & time management,Work under pressure,Reliable & trustworthy....Read more...
Full apprenticeship and role training will be provided for this exciting position in this high-performing Primary Care Medical Practice.
Duties of the post:
Working as part of the reception team. You will be front line support. You will represent the practice as first point of contact for our service users.
Answering incoming calls
Making outbound calls to patients and other outside agenciesSignposting and booking appointments
Face to face patient enquiries
Providing a role that supports the work generated by the public/patients and clinical teams. This will be under the guidance of the Practice Manager/Reception Manager
Logging a variety of information into patient records using a purpose-built clinical system
Provide a confidential, efficient, timely and accurate serviceScanning incoming correspondence into patients’ electronic records via the clinical system
Providing general administrative support and any other duties appropriate to the role
Contacting patients by e-mail/letter with reminders/results etc.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.Training Outcome:
Possible prospects for progression to a permanent position for the right candidate.
Employer Description:GP Surgery covering the Heckmondwike area within excess of 10,000 patients. We are open 8.00am - 6.00pm Monday - Friday. We have 5 GPs, 3 Advanced Nurse Practitioner, 2 Practice Nurses, 3 Health Care Assistants, Phlebotomists and in house Practice Pharmacists. Our clinical teams have excellent administrative support provided daily by our Administration team, Reception Team and Secretaries.
The overall running of the Practice is the responsibility of the Practice Manager and the GP Partners.Working Hours :Monday - Friday on a rota basis (To be confirmed at interview). Please note this will include some 07.45 starts and some 18.15 finish times. You will need to be flexible to suit the needs of the business.
Total hours per week: 30 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Flexible,Self Motivated,Resilient....Read more...
WS Transportation BV have a great opportunity for an apprentice to join our team in Immingham. As an apprentice, you will play a crucial role in supporting our operations by assisting in, planning workloads, providing excellent customer service, and handling general administrative tasks. This apprenticeship offers an exciting opportunity to gain hands on experience, and specialist knowledge of the transport industry.
Key Responsibilities:
Serve as a point of contact for customer enquiries
Assist with general administrative tasks such as customs clearance, data entry, filing, and document management
Support with planning routes to ensure timely and efficient delivery of goods
Ensuring ongoing communication between drivers, customers and depots
Prepare and maintain transportation-related records, including driver logs and delivery schedules
All other associated duties as required
Requirements:
Strong organisational skills with the ability to prioritise tasks and meet deadlines
Excellent communication skills, both verbal and written
Proficiency in basic computer applications, including Microsoft Office
Attention to detail and accuracy in handling administrative tasks
Ability to work effectively in a team environment and collaborate with colleagues
Willingness to learn and adapt to new challenges in the transportation industry
Enthusiasm for pursuing a career in transport logistics and operations
Training:Business Administrator Level 3.
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:WS Transportation BV are offering this position with a view to the role becoming permanent for the right candidate, with opportunity for internal progression. A professional and career driven individual would flourish in this role. We are committed to investing bespoke industry training and with our wealth of industry knowledge, the right candidate will have a career for life.Employer Description:WS Transportation BV is a pioneering company leading the way in transportation services for the construction industry. Founded in April 2014 by William Stobart and his son Edward Stobart, WS Specialist Logistics has quickly established itself as a dynamic force in the sector.
- Directed by industry experts. -
At WS Transportation BV, we pride ourselves on our commitment to innovation, safety, and efficiency. Our dedication to pushing boundaries has led to a step change in these sectors, setting new standards for excellence. From flatbed transport to specialist lifting services, we offer a diverse range of logistics solutions tailored to meet the unique needs of our clients. -
Our impressive portfolio includes some of the UK's and Europe's most renowned blue-chip brands, as well as numerous UK SMEs. Joining our team means becoming part of a company that values collaboration and partnership, working closely with clients to deliver outstanding service and tailored transport solutions. -
Customer service is at the heart of everything we do. With a dedicated 24/7 customer service department based at our Head Office in Runcorn, our team ensures that both drivers and clients receive the support they need, whenever they need it. Our real-time ETA boards provide clients with peace of mind, allowing them to track their deliveries with ease. -
Technology is central to our operations at WS Transportation BV. We've invested in cutting-edge IT systems, including GPS tracking and central planning, to streamline our processes and enhance efficiency. Our commitment to innovation extends to driver training and development, with industry-leading standards of induction and CPC courses ensuring that our team members are equipped with the skills and knowledge they need to excel. -
Join us at WS Transportation BV and be part of a company that values its people and fosters a culture of growth and development. With opportunities for advancement and a supportive work environment, we're committed to helping you reach your full potential in your logistics career.Working Hours :Monday to Friday, 08.30 - 17.30, with some flexibility over start/finish time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Professional attitude,Ambitious,Excellent telephone manner....Read more...
Job Description:
Do you have experience of investment administration and direct contact with clients? Our client has a fantastic opportunity for an Assistant Client Administration Manager to join the team, on a 12-month fixed-term contract.
This role is based on the outskirts of Edinburgh and requires you to be in the office 5 days per week.
Core Responsibilities:
Act as lead in department for OEIC business being onboarded. Ensure the operating model is understood and implemented timely and accurately. Undertake initial set up on all systems and manage throughout take-on phase until these can be passed over to Investment Administrator.
Once OEIC’s are onboarded, continue to act as subject matter expect and become reviewer for all checking required.
Check and approve suitability review records (SRRs) prior to sending to clients.
Assist the Client Administration Manager in monitoring and checking accuracy of responses given to queries from clients and/or their agents. Ensuring accuracy of information, spelling and grammar and general look and feel from a client’s perspective in written correspondence for both existing and new clients.
Assist with the review of Vulnerable Clients and Powers of Attorney to ensure these are accurate and updated adequately on all systems.
Assist Operations Manager in dealing with to day-to-day queries from all staff and error resolution including lessons learned, in a timely manner.
Skills/Experience:
Experience of investment administration and direct contact with clients is essential.
Proficient with MS Office software.
Good understanding of ISA regulations.
Organisational skills and the ability to prioritise, meet deadlines and manage multiple tasks.
Highly literate and numerate.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15985
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Job Scheduling and Allocation
Schedule and allocate work requests based on team members' skills, ensuring the most suitable person is assigned to each task.
Monitor job progress to ensure tasks are completed in a timely and efficient manner.
Job Tracking and Reporting:
Utilise reporting tools to track outstanding jobs and follow up to ensure they are completed promptly.
Take appropriate action to resolve any delays or issues that may arise during job completion.
Customer Inquiries and Communication:
Handle incoming phone inquiries with professionalism, providing clear and accurate information to customers.
Conduct follow-up calls to ensure customer satisfaction and address any issues or concerns.
Invoice Management:
Prepare and issue initial invoices for services rendered, ensuring accuracy and timely delivery to clients.
Assist with processing payment inquiries and liaising with clients on outstanding balances.
Quotation Follow-ups and New Business:
Follow up on outstanding quotations to ensure job bookings are confirmed and secured.
Assist in generating new business by effectively communicating the benefits of our services to potential clients.
Key Management and Security:
Manage and securely oversee the key tagging system, ensuring accurate records are kept and that keys are handled responsibly.
Supplier and Contractor Communication:
Act as a liaison between internal departments, contractors, and suppliers to ensure all operational needs are met.
Source and order necessary parts, following company purchasing procedures and guidelines.
Operational Support and Other Duties:
Provide general administrative support to ensure the smooth running of the office.
Assist with any other reasonable duties as required by the Office Manager or Directors.
Reporting and Feedback:
Report on various office activities, job progress, and any issues that require attention, providing regular updates to the Office Manager.
Training:The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively. Training Outcome:Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:
Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants.
Advanced Apprenticeships – Progress to a Level 3 Business
Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills.
Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing.
Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.
Employer Description:We are based in South West London, our plumbers, electricians, and gas heating engineers are ready to assist. We have the experience to deal with whatever project you have on your hands. From creating detailed project plans for a full house rewiring to responding on the fly to emergencies with calm heads and practical advice, we’re professional and get the job done.Working Hours :• This role may require occasional flexibility in hours to meet business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,negotiation....Read more...
General duties including (full training will be provided):
Undertake work within the accounts department as required, including
Sending purchase invoices to colleagues for authorisation, match up returning documentation
Booking in of delivery notes and processing invoices onto the accounts system
Reconciling statements, requesting copy invoices or delivery notes as required
Processing Subcontractor invoices
Reconcile and process Company Credit Card statements
Provide holiday cover for other members of staff
Provide support to other members of accounts staff as required
Reception and office administration duties, including
Answering incoming telephone calls in a professional, efficient manner, taking and forwarding messages when necessary
Opening, sorting and routing incoming mail, preparing outgoing mail, responsible for franking machine
Operating office machines such as photocopier and scanner
Photocopying, collating and distributing documents for staff across the organisation
Preparing and filing documents, maintaining and updating the filing systems, archiving of files and paperwork
Greeting and meeting visitors
Ordering of Stationery, printer consumables and printed Company books such as; POW, VDR, Timesheets
Scan and Bind documents as required, such as Client contracts.
Establish and maintain effective working relationships with co-workers, supervisors and suppliers.
Maintain personal ability in, and appropriate use of all relevant ICT (information & communications technology) and other systems required with the function (emails, spreadsheets etc...)
Evaluate own strengths and limitations to be able to continue self-development within the role
The above list of jobs is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.Training:Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release.
You will undertake The Level 3 Business Administration apprenticeship standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or Maths if needed.
You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. Several opportunities for career progression on completion.Employer Description:As our societies evolve - influenced by urbanization, increased mobility, climate change and new technology, our infrastructure is undergoing tremendous developments.
We work together with customers and partners to meet the future needs of mobility and improve the infrastructure quality for everyone on the road. Our team of experts are dedicated to making life on the road safer. Through resilient road infrastructure products, in-depth expertise, vast experience and innovation as part of our DNA, we contribute to shape the future of infrastructure.
As a group we offer a broad range of innovative solutions. With a strong local presence across Europe, we are always close to our customers and ensure efficient handling of projects.Working Hours :Monday – Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
The purpose of the role is to create insurance solutions which provide people with the confidence toachieve their dreams. The majority of the duties will be office based, but as you grow in confidenceand ability, we’ll let you out to see clients, visit Lloyds of London and our Underwriters.
Previous apprentices have represented the company at the prestigious Insurance Times awards heldat the O2 where we have been a finalist three times.
Duties may include:
Learning about Insurance and how it helps people and businesses
Helping clients understand their insurance needs
Talking to Insurers, presenting risks, explaining problems and creating solutions
Preparing quotes and writing to clients
Placing cover and collecting premiums
Helping clients with their ongoing enquiries, including when they need to make a claim
Negotiating with Underwriters and others
Using multiple IT programmes such as Outlook and Word
Communicating with clients and colleagues via email, face to face and over the phone
Completing tasks and managing priorities
Learning about the organisation
Maintaining records and files
Filing and general office admin
The employer will be interviewing throughout the advertisement period
Training:As part of the apprenticeship you will complete the Level 3 Business Administrator apprenticeship standard. You will receive a grade Pass or Distinction on completion.
In addition to the apprenticeship standard you will complete Level 2 Functional Skills in maths and English, if you don't have GCSEs grades C/4 or above or equivalent. The delivery will take place in the workplace and the final exams at one of East Sussex College's campuses.
The apprenticeship will be delivered fully in the workplace, and you will have assessor meetings every 4-6 weeks and workplace reviews every 10-12 weeks to monitor your progress. There will also be monthly workshops.Training Outcome:We want to work with people who want a career in a great profession. We have a track record of offering permanent positions to apprentices who impress us, and our people go on to achieve incredible things.
During your apprenticeship, and in addition to your diploma, we will support you inobtaining the Chartered Insurance Institute qualification - Foundation in Insurance.
If we offer you a permanent job, we will provide training and support in your second year which will enable you to obtain the Certificate in Insurance. We also provide support for employees who wantto progress further and take the Diploma and Advanced Diploma.Employer Description:We are a Commercial Insurance Broker, specialising in Professional Indemnity and Building Project Insurance for small and medium sized enterprises. The business was started in the owner's bedroom19 years ago and is now turning over £5.6 million per year. Amazing things happen because of the work that we do. We provide the financial foundations on which people build their dreams. From grand designs to incredible journeys we empower the peace of mind that enables great things to happen.
Our core values are to work hard but we also have fun and look after each other as a team.
We are always willing to teach others so that we continue to learn.Working Hours :Monday - Friday, 9.00am - 5.30pm, with a 1 hour unpaid lunch.Skills: A good listener,A great communicator - written,Organised,Interested in detail,Sociable,Loves helping others,Basic computer skills,Numerate,Can calculate percentages,Enjoy a challenge,Care about other people,Want to study and progress....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division. This position will ensure contractual requirements are managed, tracked, and executed in a timely manner. This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing. This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed. This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date. Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP. On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP. Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.). Work with warranty administrators on missing/needed information when reviewing warranty leak calls. Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements. Responsible for attaching roof plan drawings to SO#s in SAP. Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair. Responsible for adding hours to SO# in SAP if extra time is required and approved. Responsible for tracking all leaks within a specified division. Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP. Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable. Responsible for calculating and invoicing leaks within 4-7 days of field completion. Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line). Responsible for processing subcontractor invoices for payment. Ensure leak data has been entered in OLI before invoicing. Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters. Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more. Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.) Inputting leaks in OLI as needed. Special projects as needed Other tasks as assigned by the manager. Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills. Ability to collaborate and work closely with other teams and departments. Computer Literacy, 365 suite, SAP, Excel, Word, IOS. Organizing, planning, and prioritizing administrative business functions. Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data. Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work. Knowledge of customer service principles and practices. Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools. Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work. A resilient attitude towards challenges and the ability to manage pressure. Apply for this ad Online!....Read more...
You will assist with administrative tasks within your specific department to enable the smooth running of day to day operations. You will learn to provide support in a wide range of specialist and/or generalist administration areas, depending on the department you work with.
These roles provide an excellent opportunity for an individual who wants to gain a broad range of administration skills with the ability to work at a fast pace within a successful team.
Duties may include, but are not limited to the following:
Provide general or specialist administrative support to a business support department or area of education
Undertake operational support activities
Communicate by telephone, email, and face-to-face to deal withy enquiries in a helpful and professional manner
Gain experience in dealing with a range of stakeholders at all levels, both internally and externally
Contribute to the successful completion of a variety of projects including events and systems improvement processes
Develop team-working skills and the ability to manage a wide and varied set of tasks
Gain an understanding of the University policies and procedures relevant to the role
Prepare reports, documentation and maintain up-to-date records
Participate in and support the public engagement activities of the department
Whichever department you choose to be considered for (on successful completion of our initial screening process) you will find that you are supported and inspired to succeed within your role.
Please note that departments are in a variety of locations across the centre of Oxford and Headington. Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths (if required)
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career
Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday usually 9.00am - 5.00pm
You will have a fixed term contract of employment with the University of Oxford and this will range from 18-24 months depending on the department you work for.Skills: Communication skills,IT skills,Attention to detail,Team working,MS Excel, Outlook and Word,Discretion / confidentiality....Read more...
Your duties will include:
Attend training, learning establishments and activities as required.
To organise and deliver an efficient and effective end to end vehicle, plant and equipment maintenance.
Repair administration & support service for internal and external clients.
After training, aim to achieve full compliance with all legislative and best practice issues relating to fleet operations, vehicle workshop, vehicle maintenance and repair administration.
Professionally communicate with all customers, workshops and stakeholders on service schedules, service delivery, quotations, and any pre/post repair discussions.
Maintain all aspects of the Fleet management (Computer) System and manual processes including defect reporting and vehicle history files.
Prepare reports as necessary, including fuel use and vehicle hire. Be responsible for the raising/amending of work orders and preparation.
Inputting of data & analyse the fleet management systems as necessary.
Booking of hired vehicles and communicating with hire companies.
Maintaining strict controls on compliance, weekly and daily use of hired vehicles. Pre and post vehicle hire checks, co-ordinating on/off hire and record keeping.
Processing customer payments, preparing and sending sundry debtors’ invoices and account management liaison for any Fleet service in accordance with existing procedures and audit guidelines, including administering cash receipts and controlling outstanding debt.
Ordering and issuing of vehicle parts and goods and services from stock and external suppliers as required and processing invoices for payment, ensuring cost effective procurement.
To assist in the full ‘conception to disposal’ vehicle replacement programmes, as necessary. Job description and employee specification template Version 1 March 2019.
Communicate with stakeholders for the fleet service, including updating, and maintaining fuel cards and fuel systems, MID (Insurance Database), telematics systems and any other system used by Ubico.
To seek and review customer satisfaction and feedback as required.
To identify opportunities and sell and up-sell services offered.
To maintain, populate and analyse databases and spread sheets containing service and customer related details and job status, including financial.
Ensure equipment certification and calibrations are up to date and asset registers are maintained.
Provide Fleet and general administrative support to the company, including other Ubico offices, such as use of computer systems, minute taking, meetings administration, record keeping, filing, archiving and the sorting of mail.
Communicate with stakeholders including drivers, customers and suppliers and any internal/external communications, and deal with such enquiries promptly and efficiently.
The production and administration of job tickets, work schedules and day works orders from the fleet management and any subcontracted supplier’s computer system.
Undertake any other responsibilities or training that may be required by the Head of Fleet Operations, commensurate with the grading of the post.
Training:
Level 3 Business Administrator Standard
Workplace delivery
Training Outcome:
Potential position upon completion of the apprenticeship.
Employer Description:We’re a friendly and ambitious company with a big responsibility. We help to keep the spaces and places where people live, work and visit clean, green and tidy. We impact the lives of everyone where we work so it’s important that we always deliver quality and get it right first time. Ubico employs over 700 staff and operates 900 vehicles and plant over 1200 square miles of the most beautiful and vibrant towns, cities and countryside you’ll find. We offer a friendly and flexible working environment, where you really feel part of the Ubico ‘family’. The work is diverse and fast paced, delivered by teams who work closely and collaboratively to deliver results.Working Hours :Monday to Friday. Start and finish times to be agreed.Skills: Communication skills,IT skills,Customer care skills,Team working,Flexibility....Read more...
Job Description: Data Analyst Apprenticeship
This apprenticeship offers a unique opportunity to kickstart your career in the Automotive and Leasing industry. Over the course of this apprenticeship, you'll embark on a journey of learning and growth, gaining hands-on experience across various facets of data and pricing within our dynamic organisation.
Role Overview:
Specifically, the Asset Risk team looks at the residual value of vehicles at the end of their lease and estimates the costs of servicing and maintaining them, including tyre replacement. These elements are vital for calculating our lease costs. Additionally, the team manages the discounts provided by car and van manufacturers, which will be a core part of your role. The team also handles lease modifications requested by clients, such as extending the duration or adjusting mileage.
Your role will be to learn, support, and develop your skills within a key function of our business. You will experience:
Working within the Asset Risk team.
Problem-solving.
Dealing with colleague queries.
Assisting with the maintenance of vehicle data.
Generating reports.
Monitoring data movements.
Assisting with contract changes and general challenges.
Expectations:
Maintain Ethical Standards: Adhere to Mercedes-Benz AG Policies and the Company's Compliance Guidelines, including Anti-Bribery and relevant competition laws.
Personal Responsibility: Undertake all training and development required for the role, including attending relevant courses, completing assessments, keeping learning logs, and discussing development and challenges with your line manager and college team.
Team Contribution: Participate in team tasks, including computer use, information and data analysis, and day-to-day problem-solving, working accurately and under time constraints set by the Line Manager.
Office Environment: Work typically Monday to Friday, 08:30 to 17:00. Off the job training, will be allocated towards your apprenticeship.
Key Responsibilities:
Update Vehicle Discount Data: Enter and maintain vehicle discount data in our systems, ensuring accuracy and monitoring expiry dates of customer discount agreements or manufacturer campaign agreements.
Weekly Reporting: Produce weekly reports showing the volume of terms processed, categorised by different client types.
Responding to Discount Queries: Become a trusted colleague for any discount-related queries.
Monitor Data Imports: Oversee the daily import of vehicle product and pricing data, addressing any queries from the Sales Team.
Assist with Contract Modifications: Work with the Contracts Administrator to prepare modifications for clients who wish to change lease terms.
Company Benefits:
Access to the Pension Scheme (Optional for Apprentices).
Preferential Discounts.
Access to PEPPY (https://peppy.health/).
Free Tea and Coffee.
Use of modern equipment, technologies, and state-of-the-art offices.
Being part of a growing dynamic team powered by Mercedes-Benz in the UK.
Please Note:
The scheme (salary) starts at £17,000 (Under 21) and £24,000 (Over 21).
Training:Data Analyst Level 4 Apprenticeship Standard
Your learning will take place at the South Central Institute of Technology, which offers benefits such as:
Quality teaching and support.
Project-based learning, co-delivered by employers.
State-of-the-art facilities with plenty of tech equipment available.
We have a broad range of mandatory and elective training from Linked in Learning to our own on brand classroom and computer-based training – We grow when you grow – development and learning is key to our joint success.Training Outcome:At the end of this apprenticeship, you will gain a Level 4 qualification provided in partnership with MK College.Employer Description:Athlon are part of the Mercedes-Benz family, leading innovative business to business fleet management and services.
With a focus on collaboration and customer-centricity, we're dedicated to shaping the future of fleet through cutting-edge solutions and strategic partnerships.
Athlon operate in over 20 countries including the UK where our heritage and experience from Mercedes-Benz Mobility AG has allowed us to create an established footing in an exciting and innovative market. Our partners and connections all over the world can provide our customers with both Global and local strength and expertise.
Kick start your Carrer with Athlon UK - Based in Milton Keynes - competitive salary, fully funded course and excellent benefits.Working Hours :Shift Pattern: Monday to Friday 08:30 - 17:00.Skills: Communication skills,Attention to detail,Initiative....Read more...
