During your Level 2 Pharmacy Services Assistant Apprenticeship, you will receive full training to confidently carry out a range of duties, including:
Assisting in the sale of over-the-counter medicines and healthcare products
Receiving and processing prescriptions, ensuring accuracy and confidentiality
Ordering, receiving, and safely storing pharmaceutical stock, maintaining appropriate records
Liaising with customers to provide friendly, personalised service and advice on products
Managing stock levels, replenishing shelves, and maintaining a clean, organised sales area
Receiving and verifying deliveries, checking quantities against orders and reporting shortages to the supervisor
Processing customer payments accurately using the till (cash, card, and account payments)
Assisting with daily or end-of-shift till reconciliations when required
Ensuring all activities meet quality, health and safety, and customer service standards
Applying specialist product knowledge when assisting with sales and customer queries
Keeping the workplace clean, tidy, and compliant with health and safety standards
Completing all mandatory and apprenticeship training in line with programme requirements
Carrying out any other reasonable duties required to support the smooth running of the pharmacy
Training:This apprenticeship is work-based learning. Therefore, most of the time you will be working at the employer’s address.
Pharmacy Services Assistant Level 2
Functional Skills, if required
https://www.instituteforapprenticeships.org/apprenticeship-standards/pharmacy-services-assistant-v1-0
Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the link above for more information.Training Outcome:
Potential of ongoing employment upon successful completion of the apprenticeship, if there is a position available at that time
Employer Description:Applegate Pharmacy is a trusted independent NHS community pharmacy dedicated to supporting the health and wellbeing of the local community. With a friendly and professional team, we provide a wide range of services including prescription dispensing, health advice, flu vaccinations, and over-the-counter medicines. We pride ourselves on offering personalised care, ensuring every customer receives the best support and guidance for their needs. Applegate Pharmacy also offers convenient prescription ordering, delivery, and collection services, helping patients manage their healthcare with ease and reliability. It’s a great place to learn, grow, and make a real difference in people’s lives.Working Hours :Variety of shifts between Monday - Friday, 9.00am - 6.45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Provide a high standard of customer service at all times, assisting customers with plumbing and heating enquiries and directing them to the correct products
Support the trade counter by helping customers identify and select appropriate plumbing and heating materials (e.g. pipework, fittings, boilers, radiators, and accessories)
Assist with goods in and out, including loading and unloading delivery vehicles, checking in stock, and safely storing plumbing and heating products
Carry out gate person responsibilities, helping to minimise stock loss by monitoring vehicles and, where required, checking outgoing loads
Pick, pack, and prepare customer orders accurately, including trade collections and online orders, ensuring correct plumbing and heating items are supplied
Replenish stock on the shop floor and in the warehouse, ensuring plumbing and heating products are well presented, correctly labelled, and easy to locate
Learn to safely handle a wide range of materials including pipes, radiators, sanitaryware, and heating equipment, using manual handling techniques and equipment (e.g. forklift truck if trained)
Sort, organise, and manage stock within the warehouse and yard, maintaining clear and safe storage areas
Keep all working areas clean, tidy, and compliant with health and safety requirements, particularly when handling equipment and materials used in plumbing and heating
Develop knowledge of core plumbing and heating systems and products to support customer queries and build confidence in a trade environment
Undertake any other reasonable duties in line with the role and level of responsibility
Training:Retailer Level 2.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Full-time permanent employment and further career progression for the right candidate.Employer Description:With over 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service, and knowledge you can rely on.
Now the UK’s largest privately‑owned timber company, our origins can be traced back to 1840 when we commenced trading as Hudson & Co. Over the years the Howarth Timber Group has expanded from a one‑man company to an employer of more than 1,000 people specialists who know the industry inside out. We take great pride in our teams of local experts serving our local communities.Working Hours :Monday - Thursday 8am - 5pm, Fridays 7:30am - 4pm. Age dependant.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it?s perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in-line with company procedures
Making follow up appointments for customers
Use a focimeter to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Taking payments from customers
Being able to problem solve with basic optical concerns
Understanding business KPIs and how they affect the practices profitability
Training Outcome:
The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice
Employer Description:Eye care made easy. Advanced tests, expert guidance, and stylish brands to keep you seeing and looking your bestWorking Hours :Monday - Thursday, 9.00am- 5.30pm, Saturday, 9.00am- 5.30pm.
Saturdays will vary depending on rota/business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Duties:
Technical:
Ensure effective response to hire requests and off hires within contractual timescales
To program customer radios ensuring they have the correct information
Assist with radio hire sales including specification, documentation
Carry out full diagnostic test of Telecommunication equipment by utilising the bench test sets
Keep records of all Hire ancillaries and ensure they are kept in good working order
Ensure customer records are accurately recorded
Embrace change and provide constructive ideas for improving service, working methods and environment
Any other reasonable duties and responsibilities considered appropriate by the management of the company
Customer Support:
Provide pre-sales and post sales product support as appropriate
Effectively manage Hires and tickets, ensure tickets are raised in our CRM and dealt with to agreed service levels
Health and Safety:
An ability to understand Health and Safety procedure and to follow instructions
Key Outcomes:
Successfully deliver an outstanding service to all Avoira customers
It is expected that you will be able to articulate and demonstrate our Core Values in your everyday work:
Keep our promises
Share our passion
Strive for Excellence
Support our People
Dare to Challenge
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team
You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take
Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship
Employer Description:Avoira are a UK leading Converged ICT Services Provider, an organisation that can truly offer a fully-managed, end-to-end portfolio of services and solutions.In today’s ever-evolving business climate, every change is the chance to be more responsive. Our clients are asking for a different kind of consulting. Their customers and competitors are changing rapidly – so they need to move quickly not incrementally.We know how our client’s organisations operate today - we are already there running critical and core business processes, so are uniquely placed to help drive change. Our teams take ideas from innovation to delivery. We understand the specific operational and people management challenges that come with change, so we can anticipate them. This helps our clients implement new thinking more quickly so they are more successful as they adapt.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Flexible,Experience of PMR/DMR,ONC IT/Electronics....Read more...
JOB DESCRIPTION
Title: Technical Service
Location: Conyers, GA
Summary:
As Technical Service for Prime Resins
(a division of Carboline),you'll be the front-line expert supporting job startups, inspecting coatings, and solving challenges. You'll also contribute to in-house testing, equipment upkeep, and product evaluations-helping drive innovation and excellence in protective coatings.
Minimum Requirements:
Bachelor's degree in a technical discipline or equivalent relevant experience
0-5 years of technical service or related experience
Preferred: NACE Certified Coatings Inspector (CIP)
Physical Requirements:
Ability to lift up to 75 pounds
Regular exposure to chemicals, including but not limited to: Amines, Polyamides, Isocyanates, Epoxies, Alkyds, Acrylics, Certain inorganic compounds.
Required use of appropriate personal protective equipment (PPE)
Must successfully complete annual respirator medical evaluations and pulmonary function testing in compliance with OSHA requirements
Essential Functions:
Provide technical support for Prime Resins products and equipment, including phone support, on-site troubleshooting, and job startups at customer and company locations.
Design, build, modify, and improve application and production equipment; perform equipment repair, preventative maintenance, and general facility equipment support as needed.
Train customers and internal teams on proper equipment operation, maintenance, and application best practices (in-house and on-site).
Demonstrate strong knowledge of coating and lining product properties, application methods, and performance considerations; support system and equipment recommendations.
Collaborate with Sales, R&D, Quality, Marketing, and Technical Service team members to support customer needs, product improvements, and issue resolution.
Support sales presentations and customer meetings requiring technical expertise; provide field feedback and document findings as appropriate.
Assist with Health and Safety initiatives and promote company safety and quality standards.
Represent Prime Resins and Carboline professionally with customers, vendors, and industry partners.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
Do you pride yourself on delivering excellent customer service and being part of a team that creates exceptional client experiences? If so, this could be the perfect opportunity for you.
This is a front of house role where you will be the face of the clinic, supporting day-to-day operations while developing valuable skills in administration, customer service, and marketing.
Key Responsibilities
Working closely with the Clinic Manager, you will:
Act as the first point of contact for all patients, providing a warm and professional welcome
Manage the reception desk, including opening and closing the clinic
Greet patients and offer refreshments such as water or tea
Handle incoming calls, emails, and enquiries in a timely and professional manner
Book and manage appointments, ensuring schedules are well organised
Take and track payments accurately
Maintain a clean, tidy, and welcoming reception and common areas
Support general administrative tasks including data entry, filing, and document management
Assist with stock control, ordering supplies, and keeping track of inventory
Support daily communication with the management team
Marketing & Patient Engagement
Create and post daily content on social media (e.g. Instagram)
Assist with monthly newsletters promoting clinic services and offers
Proactively contact patients who have not attended recently to encourage rebooking
Support marketing activities to help grow the clinic
Team Support
Work collaboratively with the wider team to ensure smooth day-to-day operations
Assist with general clinic duties such as organising supplies and supporting treatment flow
Undertake any other reasonable tasks as required
Training & Support
You will receive full support from the employer throughout your apprenticeship. The team will be on hand to guide and assist you at all times until you feel confident managing responsibilities independently.Training:
You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
Training will be carried out within the workplace, there is NO day release.
Training will be carried out every 2-4 weeks.
Training Outcome:This is an Apprenticeship Contract for the set period of the qualification. There may not be a permanent position at the end, and this will be discussed as you approach the end of the Training.Employer Description:Back 2 Well-Being is a 5-star google rated Luxury Health and Wellness Clinic offering the best treatments in Osteopathy, Massage Therapies, Medical Acupuncture, Injury Rehabilitation, amongst other in the heart of London and West London. Our aim is to provide you with the best possible level of healthcare all under one roof! We plan to use this platform to share with you the health and wellbeing updates from our clinic as well as provide you with some tips that you may find beneficial. Be part of our journey as we embark on this venture and grow together towards a more Healthier Lifestyle.Working Hours :Our clinic runs from 09:00 to 18:00 hours. You will be expected to work weekends; your shifts will be communicated to you in advance. Minimum 25 hours, we may increase hours subject to business needs. Days TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Non judgemental,Patience....Read more...
You do not need to know everything already as they already have experience in hiring and developing ICT apprentices. What matters most is that you are curious, reliable, and willing to learn and able to work through problems using the training, tools, and resources available to you.
Previous IT experience is useful but not essential. Any practical hands-on experience, such as DIY, carpentry, building, electrical work or similar, would be a bonus, as this role includes site work where you will need to think logically, plan cable routes and complete installations neatly and safely. A positive attitude and willingness to learn are more important. What You Will Be Doing:
You will learn how to support business customers with a wide range of IT issues, from simple user queries through to more technical troubleshooting. Your role will include: Logging, managing and updating IT support tickets Taking ownership of tickets from start to finish Speaking with customers in a professional and helpful way Investigating problems using internal notes, documentation and online resources Learning how to troubleshoot Microsoft 365, Outlook, Teams, OneDrive and SharePoint Supporting Windows PCs, laptops, printers and mobile devices Helping with user account setup, password resets and permissions Learning networking basics including routers, switches, Wi-Fi and firewalls Assisting with Ethernet and fibre cable installations Supporting VoIP phone systems and desk phones Attending customer sites with senior engineers Documenting fixes so the team can reuse them in future As your confidence grows, you will be trusted with more responsibility and encouraged to see jobs through properly rather than just passing them on.
What You Will Learn:
This apprenticeship will give you a broad foundation in business IT support. You will have the opportunity to learn: Microsoft 365 administration Outlook, Teams, SharePoint and OneDrive support Windows device troubleshooting Networking fundamentals Ethernet and fibre cabling Wi-Fi troubleshooting Cloud services Cyber security basics Remote support tools Customer service skills How to research, test and apply technical solutions
You will be working with real systems, real customers and real technical problems.
What They Are Looking For:Interested in IT and technology A good problem solver Willing to learn and ask questions Patient, polite and professional with customers Able to follow instructions and processes Comfortable using computers Good at written communication Reliable and well organised Keen to build a long-term career in IT Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:We manage your IT, security and Microsoft 365; so your business stays secure, productive and scalable.Fast, reliable IT support for businesses across Sussex, Surrey, London and Kent.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Insurance Renewals Advisor – Glasgow – Up to £30,000
Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does.
This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK. You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000 Location: Glasgow Working pattern: Office based
What you'll be doing
Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
Planning and processing your own workload - and supporting the wider team with theirs
Building effective relationships with customers and colleagues alike
Contributing ideas to improve team systems, processes and ways of working
Keeping your product knowledge and CPD up to date
Acting as an active, positive part of the team in hitting service, renewal and admin goals
Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles
What they're looking for
Experience in insurance customer service, renewals or a similar role
A genuine customer-first approach - honest, clear and straightforward in everything you do
Results-driven and self-motivated, with strong organisational and time management skills
A strong communicator - both written and verbal
A team player who leads by example
IT literate and comfortable managing your own workload efficiently
Why this role?
A specialist, well-established insurer with a strong presence across seven UK locations
A role with real variety - no two days the same
A team culture built around integrity, fairness and doing right by the customer
Ongoing CPD support to keep your knowledge sharp and your career moving
The chance to be part of a business that genuinely values the people in it
Ready to make a move? Get in touch - even if you're just exploring your options.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Head office, Bury (Greater Manchester)Permanent | Full-Time or Part-Time (min. 30 hrs/week)
A unique opportunity has arisen for an Optical Assistant to join the UK’s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered near Bury, Greater Manchester.
With over 20 years of experience and more than 26,000 5‑star Trustpilot reviews, they combine expert optical knowledge with trend-setting fashion to deliver a standout customer experience.
Job Type & Location
Permanent, ideally full time (minimum 30 hours per week)
Office-based near Bury, Greater Manchester
Position Overview
As an Optical Assistant, you’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You’ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
Respond to customer enquiries via digital channels (email, chat, phone)
Provide tailored recommendations for frames, prescription lenses, and sunglasses
Support customers with order tracking, modifications, and aftercare advice
Identify and resolve customer concerns with empathy and efficiency
Utilise internal systems to manage and log customer interactions accurately
Maintain up-to-date knowledge of products and procedures, and share insights with the team
What We’re Looking For
Previous experience as an Optical Assistant
Strong understanding of prescription lenses, optical frames, and sunglasses
Excellent communication and customer service skills with a calm and professional demeanor
Comfortable multitasking across digital communication channels and administrative systems
A team player who is organised, attentive to detail, and commercially aware
What’s On Offer
Salary: £25,000 – £26,000 per annum (depending on experience)
Hours: 30 – 37.5 hours per week, full or part-time considered
Schedule: 9 am – 5 pm, including occasional weekend shifts
Annual Leave: 26 days plus Bank Holidays
Benefits: Staff discount, pension scheme, paid professional development fees
Work Environment: Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team
If you're an experienced Optical Assistant looking to apply your clinical knowledge in a new environment within the industry, this is the opportunity for you.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.....Read more...
Senior CRM and Loyalty ManagerLondon £85,000–£90,000A rare opportunity to build a loyalty ecosystem from the ground up.We are partnering with a highly recognisable, mission-led consumer brand undergoing an exciting transformation phase and seeking a CRM and Loyalty Manager to help shape the future of customer engagement.Working closely with an experienced brand strategist and senior leadership team, this role offers the opportunity to design and build a modern CRM and loyalty function from scratch, creating meaningful, long-term customer relationships across digital, in-store, and emerging technology platforms.This is not a traditional retention marketing role. The business is looking for someone who can combine strategic thinking with hands on execution to create top class customer experience and loyalty proposition.The role:
Build the CRM and loyalty infrastructure from the ground upDevelop customer segmentation, lifecycle journeys, and engagement strategyHelp shape a next generation loyalty proposition focused on customer value and long term engagementWork cross functionally with creative, operations, product, and technology stakeholdersManage relationships with external technology partners and ordering platformsSupport the integration of customer data across app, kiosk, and digital ordering environmentsBring a structured, hypothesis-led approach to testing and customer growth initiativesContribute creatively to customer communications and content development
Experience:
Strong experience in CRM, loyalty, lifecycle marketing, or customer growthComfortable creating systems, processes, and strategy in a fast evolving environment.A balance of strategic capability and hands on deliveryExperience working independently within lean or scaling businessesA data informed, test and learn mindsetStrong collaboration and stakeholder management skillsCreative sensibility alongside technical understanding
....Read more...
Responding to customer queries via phone and email in a professional manner.
Processing customer orders accurately and ensuring they meet delivery deadlines.
Checking customer orders input by colleagues for accuracy.
Maintaining and updating customer records on the CRM system and across other business systems.
Liaising with internal teams, such as sales, warehouse & despatch, or quality, to resolve customer concerns.
Handling complaints and escalating issues when necessary while ensuring customer satisfaction.
Undertaking administration tasks for other internal teams.
Monitoring and reporting trends in customer feedback to improve services.
Maintaining knowledge of the product groups and the individual parts sold with an understanding of their purposes.
Maintain product knowledge across the company’s stock and services.
Identify opportunities for upselling and cross-selling during customer interactions.
Support the external Sales Team with customer account requirements.
Actively promoting periodic offers and campaigns to customers.
Other Duties
Contribute to continuous improvement by monitoring customer feedback and reporting patterns.
Any other tasks identified by management relevant to the role.
Undertaking other duties across the business as and when required, and any other duties as necessary or directed by the Sales Office Manager.
Training:The apprentice will train remotely and is expected to complete all college work required.Training Outcome:Permanent employment and potential progression are dependent on an individual’s capabilities and aptitude. Employer Description:DB Orthodontics is a medical device company that designs, manufactures, and supplies orthodontic products and equipment to dental professionals worldwide. Founded in 1998 and headquartered in Yorkshire, it offers a wide range of solutions—such as brackets, instruments, and laboratory products.
The business serves both UK and international markets, collaborating closely with clinicians and technicians to develop precision led, innovative products to improve patient outcomes.Working Hours :Monday to Friday 8.45am – 5.15pm
1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
Key Responsibilities of the Role Includes:
Develops relationship with allocated customers.
Accepts all orders (from customer or overseas offices) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Process all bookings to carriers and issue HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries' security needs, AMS/ACI etc.
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalises validation of required documents.
Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to sales.
Takes and handles customer enquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives the solution of customer complaints by solving them directly or assigning tasks to other functions.
Acts as first contact point for customer claims.
Participates in joint sales visits if necessary.
Fully complies with GCCS input guidelines with root cause input and corrective action closure.
Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up).
Manages and controls workflow on a daily basis.
Take ownership of all account queries, both customer and carrier, and their conclusion.
Ensure that all customer enquiries are responded to promptly and professionally.
Escalates issues if required.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps. Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
Welcoming residents, visitors and colleagues
Handling enquiries face to face, by phone and by email
Supporting operational teams and signposting queries
Managing reception inboxes and shared spaces
Completing admin tasks, updating records and using internal systems
Taking part in training and development linked to your apprenticeship
Training:You will complete a Level 3 Customer Service Specialist apprenticeship alongside your role to achieve qualifications by a combination of work-based learning and day release study.Training Outcome:Customer Service Specialist roles.Employer Description:The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Handle customer enquiries by phone and email, providing accurate product and delivery information
Process orders, returns and account queries using our internal systems
Support the sales team with quotes, follow-ups and customer outreach
Keep customer records up to date and help maintain our CRM
Assist with general admin tasks across the department
Contribute to team projects and continuous improvement initiatives
Complete your apprenticeship coursework, with six hours per week dedicated to your studies
Training Outcome:Real progression opportunities as you grow with the business.Employer Description:Catering24 is a family-run UK supplier of catering supplies, food packaging and catering equipment. We've been serving businesses since 1992. You'll be part of the team that keeps our customers coming back.Working Hours :Monday to Friday, 08:45 - 17:00.
1-hour lunch break per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for an experienced Product Manager to join a growing engineering organisation working on advanced vision and sensing technologies. This role sits within a multidisciplinary engineering environment and is responsible for defining and delivering a product roadmap aligned to business strategy and customer needs.
The portfolio includes a range of hardware and software solutions, such as video management systems, tracking workstations, sensors, embedded processing platforms, and advanced algorithms.
Reporting to the Engineering Director, you will take ownership of the product roadmap, working closely with engineering, business development, and customers to shape future product direction and ensure successful delivery across the full lifecycle.
Key Responsibilities
- Capture and define customer, market, and internal stakeholder requirements
- Develop concept solutions in collaboration with technical teams
- Create and maintain the product roadmap, aligned to strategic objectives
- Ensure alignment between product strategy and wider business and portfolio requirements
- Work closely with integrated project teams to guide product development and support activities
- Lead the identification and evaluation of new and emerging technologies
- Support marketing and business development activities across the product portfolio
- Contribute to bids and proposals, including acting as a lead technical reviewer
- Develop plans, estimates, and work packages for internal R&D initiatives
- Oversee delivery of the roadmap across both internally and externally funded programmes
- Support design and project reviews, ensuring alignment with product strategy and requirements
- Provide technical input across the organisation in areas of expertise
- Ensure effective knowledge sharing and product alignment across teams
Essential Skills & Experience
- Proven experience working with or leading multidisciplinary engineering teams
- Strong understanding of defence or high-assurance technology environments
- Experience engaging with customers, stakeholders, and business development teams
- Background in bid preparation, proposals, and project planning
- Excellent communication and stakeholder management skills
- Strong understanding of image processing systems and associated hardware
- Practical knowledge of sensor technologies (e.g. cameras, radar, laser systems)
- Experience in research and development environments
- Good understanding of systems engineering and product lifecycle management
- Familiarity with configuration and change management processes
Desirable Experience
- Experience developing and delivering product roadmaps
- Track record of successful product launches from concept through to delivery
- Deeper expertise in optical systems and image processing techniques
- Knowledge of advanced vision-based technologies and architectures
Whats on Offer
- Hybrid and flexible working arrangements
- 37.5-hour working week with early finish on Fridays
- 28 days annual leave plus Christmas closure
- Option to purchase additional holiday
- Competitive pension with employer contributions
- Private medical insurance and income protection
- Life assurance and employee assistance programme
- Electric vehicle salary sacrifice scheme
- Access to wellbeing initiatives and support services
- Discounts and employee reward platform
- Ongoing learning and development opportunities
- Regular social and team activities
Additional Information
Due to the nature of the work, candidates must be eligible to obtain UK Security Clearance and demonstrate the right to work in the UK, including relevant residency requirements.
This is a high-impact role offering the chance to shape the future of advanced vision-based products in a technically complex and innovative environment. You will play a key role in bridging engineering, strategy, and customer needs, helping to deliver cutting-edge solutions in a rapidly evolving sector.
TT....Read more...
Sales Executive – Automotive Aftermarket
A fantastic opportunity for an ambitious sales professional looking to grow their career within the automotive aftermarket. Our client is a global manufacturer supplying passenger car, LCV, truck, and bus markets, and they’re ready to invest in developing the right person.
You’ll support the growth of aftermarket accounts across Europe, working closely with an experienced Sales Manager who will guide your development. International travel will form part of the role once you’re fully up to speed.
€€ Competitive salary + training
Ideal location: Utrecht, Amersfoort, Almere, Amsterdam, The Hague, Rotterdam, Dordrecht, Ede, Nieuwegein, Zeist, Woerden, Gouda, Hilversum, Nijkerk, Putten, Huizen, Alphen aan den Rijn, Gorinchem
Office based in Utrecht with occasional travel throughout Europe
What you’ll be doing
Support the Sales Manager in maintaining and developing relationships with aftermarket customers.
Help identify new customer opportunities through research and market mapping.
Maintain regular communication with customers, ensuring they receive excellent service.
Represent the company at customer visits, events, workshops, and trade shows (with support as needed).
Keep up to date with market trends and competitor activity.
Assist with preparing sales reports and customer information using Excel and BI tools (training provided).
Contribute to sales planning and forecasting activities as your experience grows.
What we’re looking for
Some experience in sales — ideally B2B — with exposure to the automotive aftermarket or a strong interest in the sector.
A proactive, motivated individual who enjoys speaking with customers and building relationships.
Someone eager to learn, develop, and grow into a more senior sales role over time.
Good communication and organisational skills.
Comfortable working independently once trained, but also collaborative and open to guidance.
Excel skills: further training will be provided.
Business fluency in English.
Full driving licence.
Register your interest
To register your interest for this European Sales Executive position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4315KBA –Sales Executive – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
To provide comprehensive administrative support to ensure the efficient operation of the office and delivery of care services. The Administrator plays a key role in supporting the Registered Manager, coordinating staff and client records, and ensuring compliance with internal policies and regulatory standards.
Key Responsibilities:
Administrative Support, answer and direct incoming calls and email inquiries in a professional and timely manner
Greet visitors and assist them with their queries or direct them appropriately
Maintain accurate and up-to-date electronic and paper-based filing systems
Order and monitor office supplies and stationery, ensuring stock levels are maintained
Support daily office tasks including scanning, photocopying, and data entry
Staff Coordination:
Assist with the onboarding process of new staff: collect documents, schedule interviews, and monitor DBS applications and references
Maintain accurate records of staff training, supervision, and annual leave
Support the coordination of staff rotas and scheduling where necessary
Client Record Management, update and maintain confidential client records in line with GDPR and CQC standards
Assist in preparing reports, care documentation, and risk assessments as directed
Ensure timely communication with clients and their families where administrative tasks are involved
Compliance & Quality Assurance:
Assist with compiling documents for audits and CQC inspections
Maintain records of incidents, complaints, and compliments
Support implementation of office systems and compliance policies
Any other general admin duties and ad-hoc duties as defined by management
Training Outcome:
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management
You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start
Employer Description:Exemplary Care Services is a compassionate and professional homecare agency dedicated to delivering high-quality, person-centered support to individuals in their own homes. We are committed to enhancing the quality of life of our service users by promoting independence, dignity, and respect.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager. Informed Recruitment are a specialist provider of resource to the Construction & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundWell-trodden paths into this role include:Customer Services / Customer Success / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.Office Manager – Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Essential Skills
Self-starter with a positive approach with a background in customer services or account management.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
Strong administrative skills, and the ability to manage multiple tasks concurrently.
A good understanding of creating value and managing costs.
The ability to engage with prospective customers at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. Other team members are based in South Birmingham and Worcestershire. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Are you an organised and motivated individual with a passion for customer engagement and market development? We're seeking a Commercial Support Officer to play a key role in driving our UK business forward. Working closely with our Business Development Manager, you'll support a range of sales, marketing, and client engagement activities that contribute to our continued growth in the UK healthcare sector.This is an exciting hybrid opportunity for someone who thrives in a fast-paced, purpose-driven environment and wants to be involved in all aspects of business development and commercial support.What You'll Be Doing:
Proactively identify new business opportunities in the UK healthcare marketInitiate outbound calls and follow-ups with potential clients to arrange meetings and build relationshipsSupport and maintain the sales pipeline and provide reports to the Management TeamCollaborate on developing and executing marketing strategies and content plansHelp manage branding, digital content, print production, and our online presenceOrganise and support events, conferences, exhibitions, and our annual User Group meetingAssist in monitoring healthcare media, identifying trends and reporting insightsUndertake market research to support product and service developmentPrepare customer presentations, marketing collateral, and internal reportsSupport bid preparation and tender documentation trackingMonitor and maintain the company's Evergreen Assessment and Carbon Reduction PlanAssist with GDPR compliance, cybersecurity submissions, and training material creation
What You'll Bring:
Excellent written and verbal communication skillsStrong organisational and project management abilitiesConfident using Microsoft Office and able to manage multiple prioritiesAnalytical mindset with a creative flairAbility to work independently and collaborativelyComfortable working in a B2B/public sector marketing environmentPassion for making a difference in a purpose-driven company
Desirable Skills:
Basic knowledge of Adobe Illustrator and Premiere ProFamiliarity with OBS Studio or similar tools for recording/training content
Why Join Us?
A dynamic and collaborative team environmentThe flexibility of hybrid workingInvolvement in meaningful projects across the healthcare sectorProfessional development opportunities in marketing, sales, and operationsYour ideas will shape the future of our growth journey
How to ApplyIf you're ready to take on a varied and rewarding role where no two days are the same, we'd love to hear from you. Please submit your CV and a short cover letter via the link provided.Let's shape the future of UK healthcare-together.....Read more...
The successful candidate will:
Support the IT Team in delivering an efficient and effective IT service across the College.
Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments.
Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.
Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions).
Assist with the installation, configuration, and deployment of IT equipment and software.
Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation.
Support the achievement of service level targets through effective task management and prioritisation.
Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.
Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately.
Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk.
Provide technical support for internal and external College events where required.
Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety requirements.
Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors.
Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.
Ability to work collaboratively within a team environment.
Professional, approachable, and committed to maintaining high standards of service.
Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.
Training:
Level 3 Information Communication Technician
Location - Darlington College, Central Park, Haughton Road, Darlington, DL1 1DR
Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to college
Training Outcome:There may be an opportunity to secure a long term position after successful completion of the apprenticeship.Employer Description:Here at Darlington College, we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors .Working Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release for study at Darlington CollegeSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Proactive,Reliable....Read more...
As an Apprentice Service Engineer, you will:
Support our Field Service Engineers with routine servicing, fault finding, overhaul and rebuilds of gas-fuelled engines and other equipment
Assist with mechanical and electrical breakdown call outs under supervision
Practise Clarke Energy’s high standards of customer service, personal presentation and site housekeeping
Complete all college-based learning and coursework in line with the apprenticeship timetable
Work safely at all times, following all company Health, Safety and Environmental procedures
Carry out additional tasks that support your development and the needs of the Field Service Team
To work with our leading global energy engineering company, we are seeking individuals who are:
Trustworthy, reliable and hardworking
Enthusiastic, willing to learn and responsive to feedback
Friendly, polite and professional when engaging with colleagues and customers
Flexible team players with a positive attitude
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
Apprenticeship Standard
End Point Assessment
Functional Skills in English, maths and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential for a full-time role at the end of the apprenticeship programme.Employer Description:Clarke Energy is a multi-award-winning global business specialising in the engineering, installation and long-term maintenance of distributed energy solutions. We have comprehensive resources to support the engineering of your project with capabilities in computer aided design, mechanical and electrical engineering. We have dedicated teams to support you in delivering quality through the project management, installation and commissioning of your project. We value the provision of reliable maintenance services for your power generation equipment delivered efficiently through our extensive network of service engineers.Working Hours :Mon-Fri 8am-5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Analytical skills,Team working,Creative,Initiative,Physical fitness....Read more...
Reporting to Sales Manager, the role of Sales Administrator will include:
Preparing sales quotations
Checking stock levels
Processing of sales orders
After-sales support to customers
Uphold our SLA’s & KPI’s to support our value proposition to our customers
Work effectively to shift priorities & timescales
Communication with other departments
Offering excellent customer service
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Not immediate progression plan, however we can show live examples of colleagues who have grown into specialist area’s with time served.
Employer Description:Founded and based in the UK, Hy-Ram Engineering Co. Ltd. have established themselves as a leading designer and manufacturer of specialist tools and equipment for both plastic and metallic distribution pipelines worldwide!
Principally working across water, gas, wastewater and industrial sectors, we provide a range of products and services essential for the provision of jointing, installing and maintaining utility distribution networks.Working Hours :Monday-Thursday 8am-5pm (1 hour lunch break), Friday – 8am-4pm (30mins lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
The successful candidate will be primarily based on Commercial Reception, acting as a welcoming first point of contact for visitors, learners and staff. In addition, the apprentice will support a range of administration functions across different departments, providing a broad understanding of business support operations.
The Business Support Apprentice Administrator will provide administrative support across the organisation to help ensure the smooth running of day-to-day operations within Alliance Learning.
The role involves supporting different departments such as Business Support, Recruitment, Commercial / Sales and accounts.
Key Responsibilities:
Provide administrative support for different administration functions within Alliance Learning, to include Business Support, Recruitment, Commercial / Sales and accounts
Maintain accurate learner and employer records on internal information systems
Support learner enrolment and onboarding processes, ensuring documentation is completed accurately
Respond to general enquiries from learners, employers, and staff, ensuring queries are directed appropriately
Support Careers Education, Information, Advice and Guidance sessions for new apprentices
Cover Commercial Reception desk
Cover Student Support Desk when required
Data inputting into relevant departmental systems (registrations and certification, customer feedback, recruitment, sales, Business support)
Assist with data entry, document management, and filing (electronic and paper) for relevant departments
Manage incoming emails, telephone enquiries, and general correspondence, directing queries to the appropriate team
Minute taking for relevant departmental meetings
Communicate effectively with internal teams, tutors, assessors, and external stakeholders and ensure a high standard of customer service at all times
Attend a minimum of 3 careers events per calendar year
Promote Alliance Learning (all divisions) to all interested parties through a wide range of events
To administrate, facilitate and invigilate exams in line with all awarding organisation guidelines and JCQ procedures
Ensure confidentiality and compliance with data protection and organisational policies
Ensure that you uphold the company’s Safeguarding and Equality, Diversity and Inclusion policy at all times
Provide administrative support for internal audits, assist with preparations for external audits (e.g., from the Department for Education), and provide administrative support during an Ofsted inspection where applicable.
What You Will Gain:
A Level 3 Business Administration qualification
Valuable workplace experience
Ongoing support and training
The opportunity to work within a supportive and friendly team environment
Training:The training will be delivered at Alliance Learning. Learners will complete a face to face session every three weeks with two further study days to undertake activities given by the tutor and employer.Training Outcome:Full time role for the ideal candidate.Employer Description:Based in Horwich, Bolton, we have over sixty years’ experience in the training industry. We are part of the University of Greater Manchester Group, allowing us to offer Level 2 - Degree Apprenticeships.
We train around 300 Apprentices and 6,000 individuals each year to gain vital skills to take back to the workplace. Our staff have many years’ experience in their relevant training areas and have a friendly professional approach to training. We offer Apprenticeships and Training Courses at the highest quality available in the North West, helping people to develop, learn new skills and fulfil their potential. Whether it’s an Apprenticeship or a Training Course you are looking to complete, we have the training solution for youWorking Hours :Monday - Thursday 8.00am - 4.15pm and Friday 8.00am - 2.00pm.Skills: Communication skills,IT skills,Team working,Professional attitude....Read more...
Supporting internal teams with admin tasks and document control
Learning to manage internal workflows and updating project timelines
Carrying out research and supporting online applications and registrations
Assisting with customer communications and providing excellent phone support
Creating and formatting business documents, contracts, and reports
Helping with compliance checks, data entry and system organisation
Taking minutes, updating calendars, and keeping things running smoothly
Documentation - repeat preparation of official documentation
Training:Business Administrator Level 3.
On-the-job training with 6-hours per week assigned to the apprenticeship. Training Outcome:
A fully supported Level 3 Business Administration Apprenticeship
Real experience in a professional, fast-moving environment
Full training in office systems, project management, and customer support
A welcoming team and mentorship from experienced professionals
Guaranteed full-time position upon successful completion of apprenticeship
Employer Description:LJM offers a comprehensive range of services and products tailored to renewable retrofits. Our expertise spans across Energy Efficiency Measures (EEMs), with our specialisation being in solar panel design, supply and installation, complemented by electrical service provision. Our objective is to ensure the optimal performance and cost-effectiveness of energy provision through renewable sources.
We excel in providing end-to-end solutions, from initial assessment and design to final installation and maintenance. Prior to installation, every client receives a site visit to ensure optimal design and installation for maximum output. We seek to understand the needs of our clients and offer a best value bespoke solution.
LJM Solutions Ltd is MCS accredited, currently delivering 15-20 residential installs per week, with 2-3 commercial installs per month. We have fully qualified teams of installers and electricians with a commitment to deliver quality, customer service, and sustainability.
We continue to grow, with a mission to keep everything in house to deliver our vision of excellence. We prioritise training, qualifications, health and safety, and social value; a fundamental part of which is employing local people, including apprenticeships.Working Hours :Monday - Friday, 8am - 3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,No fear of phones,Confident phone manner,Wants a long term career,Loves a challenge,Trustworthy....Read more...
Customer Care:
Proactively respond to expressions of dis- satisfaction at the initial stage.
Investigate, register all complaints and report in accordance with company and client procedures.
Maintain the company’s complaint log and use the information to report on trends.
Visit residents in their homes, when required, dealing with queries and keeping them informed.
Make appointments for further work, if required, and ensure these are carried out.
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.
Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.Attend monthly contract meetings and supply relevant reports.
Community Engagement:
Attend Resident Surgeries and assist vulnerable people report repairs.
Organise resident consultation events and attend Resident Association meetings as required.
Identify vulnerabilities relating to individual residents and liaise with the client’s housing officers or support services where necessary.
Work with our Performance Team to ensure that identified vulnerabilities are accurately recorded within the organisation's systems.
Working with the Community Investment Team, organise volunteering and fundraising events.
Liaise closely with senior staff to generate a positive culture within the Division.
Complete a daily activity sheet detailing visits to residents and clients.
To contribute ideas and suggestions that may enable the company to provide a better service.
Provide any other reports requested by Client, Line Manager or Customer Manager.
To deliver Customer Care talks as and when required and to ensure they are documented.
Fully comply with the Organisation's Health and Safety and Lone Working policies.
Follow policies, procedures, and initiatives related to sustainability and environmental compliance.
Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division.
Training:
You will attend college one day per week working towards the Level 3 Customer Service Standard.
Training Outcome:
Opportunity for permanant work on successful completion of apprenticeship
Employer Description:AxisCLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.Working Hours :Monday - Friday. Start times will vary depending on contract.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
