We are looking for someone who has a background in the outdoors to specialise in the growth of our outdoor sector. Ideally, experience or knowledge of outdoor education, a passion for the outdoors, through training or sports with an understanding of the challenges the sector faces and how apprenticeships can support businesses through upskilling staff or adding to teams. The successful candidate will play an important role in growing employer partnerships, promoting apprenticeship programmes and supporting organisations to develop their people through learning and skills development.
As a Sales Executive Apprentice, you will learn how to identify opportunities, build meaningful employer relationships and support businesses in understanding the value of apprenticeships. Working closely with experienced colleagues, you will develop the knowledge, skills and behaviours needed to become a successful sales professional.
Key responsibilities:
Business Development & Sales
Identify and engage with prospective employer partners across priority sectors.
Generate new business opportunities through prospecting, networking, referrals and digital engagement.
Support the development and management of a sales pipeline using Hubspot CRM system.
Arrange and attend employer meetings, both virtually and face-to-face.
Research organisations and understand their workforce development needs.
Present apprenticeship programmes and skills solutions confidently and professionally.
Prepare tailored proposals and solutions aligned to employer objectives.
Support contract discussions and apprenticeship onboarding processes.
Follow up enquiries and maintain regular contact with prospective and existing employers.
Relationship Management
Build positive and trusted relationships with employers.
Deliver an outstanding customer experience from first contact through to programme enrolment.
Work collaboratively with internal teams to ensure a smooth learner and employer journey.
Gather employer feedback and market intelligence to support service improvement.
Marketing & Market Intelligence
Support campaigns that raise awareness of apprenticeship opportunities.
Identify trends within local and regional labour markets.
Share intelligence and insights with colleagues to contribute to strategic growth plans.
Promote the Skern Skills brand across networking events, employer forums and community activities.
Hours: 32 hours per week - Salary: £22,000 - Location: Home Based. Preferably in Hampshire/Wiltshire/Sailsbury areas.
Why join Skern Skills?
Be part of an organisation committed to creating positive life change through learning.
Access a wide range of CPD opportunities tailored to support your professional growth.
Competitive holiday allowance, with the option to purchase additional unpaid leave.
Receive extra annual leave after two years' continuous service.
Access online GP appointments, prescriptions and physiotherapy for you and your dependants.
Enjoy 50% off stays at our residential centres for you and your family.
Free, confidential counselling and wellbeing support.
Training:Throughout your apprenticeship, you will develop expertise in:
Sales planning and pipeline management.
Customer engagement and relationship development.
Consultative selling and needs analysis.
Presenting solutions and handling objections.
Negotiation and closing techniques.
Market research and commercial awareness.
Digital sales and CRM systems.
Customer experience management.
Collaborative working across internal and external stakeholders.
Training Outcome:Once you have successfully completed your apprenticeship there may be the opportunity for a permanent position.Employer Description:At Skern, we're passionate about helping people grow. Through Skern Adventure and Skern Skills, we deliver outdoor education, apprenticeships, professional training and workforce development that create positive change through lasting learning. For over 50 years, we've been helping people build confidence, develop skills and shape brighter futures by creating meaningful learning experiences that make a lasting difference. Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Logical,Administrative skills,Team working....Read more...
External Sales Manager
Field-Based | Cable & Electrical Products
Competitive Salary + Bonus + Benefits
Are you a driven sales professional with experience in electrical distribution or cable products? We are seeking a proactive Externl Sales Manager to oversee and grow sales across the East Midlands for our industry-leading range of cable solutions. Although the role is field-based, you will be joining a well-established and supportive team headquartered in Cheshire.
This position is ideal for a motivated individual who excels in customer engagement, new business development, and representing a respected brand within the cable and electrical sector.
Key Responsibilities
Manage and develop an existing portfolio of accounts across the East Midlands , ensuring high levels of customer satisfaction and retention.
Identify new business opportunities with distributors, contractors, OEMs, and project stakeholders.
Promote the company’s full cable product range, providing technical guidance and support to customers.
Create and deliver regional sales plans aligned with company targets and growth objectives.
Conduct regular customer visits, site meetings, and technical product presentations.
Negotiate pricing, contract terms, and agreements in line with company policy.
Work closely with internal departments in Cheshire—including customer service, technical, and logistics—to ensure efficient order processing and after-sales support.
Monitor market trends, competitor activity, and regional developments, reporting insights to management.
Attend trade shows, industry events, and networking functions.
Preferred Attributes
Established client network within the cable or electrical industry.
Experience selling to electrical wholesalers, contractors, or OEMs.
Strong understanding of the UK construction and infrastructure sectors.
Ability to support financial planning and assist with annual budget development.
Flexible and willing to take on additional duties as required.
Qualifications & Requirements
Proven experience in sales or account management within the cable, electrical, or industrial distribution sectors.
Strong technical knowledge of electrical cable products and applications (highly desirable).
Excellent communication, negotiation, and interpersonal skills.
Self-motivated and target-driven, with the ability to work independently in the field.
Competent with CRM systems and Microsoft Office (Excel, Outlook, PowerPoint).
Full UK driving licence.
Based in the East Midlands, with regular travel throughout the region.
If you are interested in this opportunity please send an updated cv over to nking@redlinegroup.Com or call 01582 878839.....Read more...
This is an excellent opportunity for an enthusiastic individual to begin a career in the property sector and learn from the ground up.
The successful candidate will initially support the administration side of the business, gaining valuable experience in day-to-day office duties, customer service, communication, record keeping, maintenance coordination and general business administration.
Full training and support will be provided throughout the apprenticeship. Following completion of the apprenticeship, there may be an opportunity for the successful candidate to continue developing within the company and work towards becoming a qualified property manager in the future.
This role would suit someone who is organised, reliable, willing to learn and interested in building a long-term career within property management.Training:You will be required to attend the City Hub campus one Monday each month to join the other apprentices. During this session, you will receive work to complete over the month, which will then be marked with feedback provided. You will also have one-to-one reviews every 4–6 weeks via Teams, along with additional tasks set by your employer either on Teams or face-to-face. Review meetings with your assessor and employer will take place every 12 weeks, held either in person or via Teams.Training Outcome:Following successful completion of the apprenticeship, there may be an opportunity for the candidate to progress into a permanent role within the company.
As the candidate gains experience, they may be given increased responsibilities within property management, administration, customer service, maintenance coordination and contractor management.
There may also be the opportunity to continue studying towards further qualifications in property management, with the long-term aim of developing into a qualified Property Manager.
Progression, duties and salary would be reviewed based on performance, development and the needs of the business.Employer Description:RTM Estates is a respected property management company covering the Midlands. We work with developers, contractors, leaseholders, freeholders and residents to ensure residential developments are managed professionally, efficiently and with clear communication.
As a small but growing company, we offer a supportive working environment where team members can gain hands-on experience across all areas of property management, including customer service, administration, maintenance coordination, finance support and contractor management.Working Hours :37.5 hours per week.
9 am – 5 pm. 30mins lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental....Read more...
This role offers involvement across all areas of the business, providing a varied and hands-on experience. The successful candidate must demonstrate a willingness to learn and a commitment to developing their knowledge and skills within the industry.
Duties:
Provide administrative support across all areas of the business, including answering calls, responding to emails, processing orders, and maintaining accurate records
Assist customers with enquiries, quotations, artwork submissions, and order updates in a professional and friendly manner
Create and prepare artwork for print using graphic design software such as Adobe Illustrator, Photoshop, and InDesign
Edit, proof, and resize customer artwork to ensure files meet print specifications and quality standards
Operate computer systems and maintain organised digital filing for customer jobs, designs, and production schedules
Support the production team by preparing print-ready files and liaising with colleagues to meet deadlines
Manage and update company social media platforms and contribute to marketing activities where required
Assist with stock control, ordering supplies, and general office organisation
Maintain a high level of attention to detail when checking designs, spelling, layouts, and print finishes
Work efficiently both independently and as part of a team in a busy, fast-paced environment
Demonstrate a willingness to learn new skills, processes, and equipment within the print and design industry
Build positive relationships with customers and colleagues while delivering excellent customer service
Support day-to-day business operations and take on additional responsibilities as the role develops
Maintain a professional attitude, strong work ethic, and commitment to producing high-quality work at all times
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.Training Outcome:The opportunity to gain full-time permanent employment and to progress within the organisation.Employer Description:We are a trusted commercial printer delivering high-quality Commercial and Digital Printing for businesses and individuals.
We specialise in Flyer Printing, Leaflet Printing, Brochure Printing and Booklet Printing, with expert artwork checks, great finishes and competitive pricing. From everyday marketing materials to Urgent Printing with reliable turnaround, we help your brand stand out.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Duties will include, but will not be limited to:
Commercial & Administrative Support: Assisting the busy commercial and sales teams with daily office operations and workflow coordination.
Customer Advisory Services: Learning to handle B2B customer inquiries professionally, providing advice, and managing follow-up communications.
Data Management: Inputting critical commercial data, processing information accurately into our business systems, and maintaining clean records.
Events Assistance: Helping the team prepare for, organize, and support corporate hospitality and industry events.
General Administration: Managing incoming mail, answering phone calls, and filing digital documentation to ensure smooth day-to-day operations.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:If successful, we will be able to offer many different positions in either engineering, logistics or distribution department.Employer Description:ADR UK Tyremart, a proud member of the ADR Group, stands as a premier global provider of agricultural running gear for a diverse range of agricultural machinery. Situated in Long Bennington, near Newark, our state-of-the-art facility houses an extensive inventory. Within our well-organized warehouse, you'll discover a broad spectrum of products, from compact stub axles to heavy-duty commercial axles. Our inventory also boasts a rich assortment of suspension types. To cater to all your needs, we stock a diverse selection of accessories, including braking kits, top-quality tires, drawbars, hitch eyes, and an array of other essential components. Additionally, our comprehensive collection of genuine spare parts ensures you have everything you require. Being a part of the esteemed ADR Group affords us access to cutting-edge technical solutions to meet the varied needs and demands of OEMs. We take pride in our role as a trusted supplier of running gear to the majority of leading trailer and trailed agricultural machinery manufacturers in the United Kingdom and Ireland.Working Hours :Monday to Thursday, 08:00 - 17:00. Friday, 08:00 - 15:45.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative....Read more...
Commercial Growth LeadSalary: £45,000 to £55,000 dependent on skills and experience + Bonus + BenefitsPermanent, Full TimeRemote, UK – Must have the right to work in the UKHelp Shape the Future of Commercial Growth in Life SciencesAt ELRIG, we're bringing together the global life sciences community to accelerate drug discovery through collaboration, innovation and knowledge sharing.As one of Europe's leading not-for-profit organisations, we're entering an exciting new phase of international growth and investing in the technology, systems and commercial infrastructure to support our future.We're looking for an experienced Commercial Growth Lead to build the commercial foundations that will drive this next stage of growth. This is a rare opportunity to shape a brand-new role with genuine strategic influence across the organisation.Why this role Is differentMost commercial systems roles focus on maintaining existing platforms. This role is about building something from the ground up.You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth.Working across marketing, commercial and event operations, you'll implement CRM and marketing automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight.If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact.What You'll Be DoingAs our Commercial Growth Lead, you'll take ownership of the technology, systems and automation that support ELRIG's commercial strategy.Commercial Growth
Develop and deliver ELRIG's commercial growth systems strategy.Build scalable processes that generate qualified commercial opportunities.Create automated lead generation and lead nurturing programmes.Develop lead scoring and qualification processes.Use customer insight and data analysis to identify new commercial opportunities.
CRM & Commercial Technology
Review ELRIG's existing technology landscape.Recommend, implement and optimise CRM, marketing automation and commercial platforms.Integrate CRM, EventsAir and other business systems.Ensure high standards of data quality, governance and ongoing system optimisation.
Customer Journey & Marketing Automation
Map customer journeys across delegates, exhibitors, sponsors, speakers and commercial partners.Build audience segmentation strategies.Create automated workflows that improve engagement and conversion.Personalise customer communications through data-driven automation.
Reporting & Commercial Insight
Develop dashboards that measure pipeline performance, campaign effectiveness and revenue attribution.Produce forecasting, reporting and commercial performance analysis.Provide data-led recommendations that support business growth and continuous improvement.
Who We're Looking ForWe're looking for someone who combines commercial thinking with strong technical expertise and enjoys improving how businesses operate through technology.You'll be equally comfortable developing long-term strategy while remaining hands-on with implementation and continuous improvement.Essential Experience
Experience implementing CRM and marketing automation platforms.Strong understanding of customer journeys, audience segmentation and lead nurturing.Experience integrating business systems and improving commercial processes.Strong analytical skills with experience producing dashboards and commercial reporting.Excellent project management and stakeholder engagement skills.Commercial awareness with the ability to identify growth opportunities through data and insight.
Desirable
Experience within the B2B life sciences sector.Understanding of Revenue Operations (RevOps).Experience with platforms such as HubSpot, Salesforce, EventsAir, LinkedIn Sales Navigator, Dripify or similar.Interest in AI, automation and emerging technologies.
What You'll GetBenefits
Fully remote working.Flexible working hours.25 days annual leave plus bank holidays.Additional company "cool-off" days.Annual performance-related bonus.Private healthcare.Employer pension contributions.Ongoing professional development and training opportunities.
Plus...
Shape a brand-new role with real strategic influence.Build the systems that will support ELRIG's future growth.Work with modern CRM, automation and AI technologies.Join a collaborative team where your ideas will make a real impact.
Ready to Help Shape ELRIG's Future?If you're passionate about using technology and automation to drive commercial growth, we'd love to hear from you.Join ELRIG and help shape the future of innovation in drug discovery. Apply now with your latest CV. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Join ZIGUP as a HR Support Apprentice (People Operations Coordinator) and begin an exciting career in Human Resources while completing your HR Support Level 3 Apprenticeship.Working within the People Operations team, you'll gain valuable experience supporting the full employee lifecycle, from recruitment and onboarding through to payroll administration, employee records and HR compliance. You'll work alongside experienced HR professionals who will support your development while helping you build the knowledge, skills and behaviours needed for a successful career in HR.This is an excellent opportunity for someone with a genuine interest in Human Resources who enjoys organisation, communicating with people and providing excellent customer service.Day-Day Responsibilities:Provide first-line support for HR queries from employees and managers via telephone, email and HR systems.Support the employee lifecycle, including onboarding, contracts, probation reviews, family leave, benefits administration and leaver processes.Maintain accurate employee records and update HR systems to support payroll, reporting and compliance requirements.Carry out pre-employment checks, including Right to Work, references, qualification checks and DBS checks where required.Support HR administration while ensuring confidential information is handled professionally and securely.Assist with producing reports and maintaining HR data to support business decision-making.Work collaboratively with HR, Payroll, Recruitment and Learning & Development teams.Support continuous improvement activities and contribute to projects that enhance the employee experience.Follow company policies, procedures and data protection requirements at all times.Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your HR Support apprenticeship L3 Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:We provide our customers with the vehicles, services and solutions that best fit with their mobility needs across LCV fleets, accident management and repairs.Working Hours :Monday - Friday (Shifts Range between 8AM-5PM)Skills: Administrative Skills,Customer Care Skills,IT Skills,Non judgemental,Organisational Skills,Teamworking,Communication Skills....Read more...
JOB DESCRIPTION
Job Title: Associate National Account Executive
Location: Vernon Hills, IL
Department: Rust-Oleum US Sales
Reports To: National Account Executive
Direct Reports/Manages others: No
SUMMARY STATEMENT:
The Associate National Account Executive supports the Home Depot Spray Paint business through sales analysis, customer engagement, inventory management, and cross-functional collaboration to drive growth and execution.
JOB RESPONSIBILTIES:
Support management of the Home Depot Spray Paint business, partnering with the National Account Executive to deliver sales, profit, and market share objectives.
Analyze POS, inventory, and forecast performance to identify growth opportunities, demand trends, and risks to service levels.
Collaborate with forecasting, supply chain, and manufacturing teams to improve product availability and maintain customer fill rate expectations.
Prepare customer-facing business reviews, presentations, and sales recaps for Home Depot merchandising and inventory teams.
Partner with Category Management, Marketing, and Insights teams to develop fact-based recommendations that drive category growth and shopper conversion.
Track customer orders, inventory positions, and service metrics and communicate actionable recommendations to internal and external stakeholders.
Build strong cross-functional relationships with Home Depot merchants, planners, inventory teams, and internal partners to ensure seamless execution and customer satisfaction.
QUALFICATIONS:
Bachelor's degree in: Business, Marketing, Supply Chain, Finance, or related field.
1-3 years of experience in sales, customer marketing, category management, or account support, preferably within consumer-packaged goods or retail channels.
Basic knowledge of Microsoft Excel, PowerPoint, and other business reporting tools.
Detail-oriented with strong problem-solving skills and the ability to identify business opportunities and operational risks.
Self-starter with a high level of initiative, accountability, and organizational skills.
Willingness to travel for customer meetings, store walks, and business reviews.
Salary Target Range: $80,000 - $115,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Rust-Oleum offers 9.5 paid holidays and two floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Wren Travel is looking for an enthusiastic and organised Business Administration Apprentice to join our growing team on a full-time basis.
This is a varied role where no two days are the same. You will play a key part in supporting the smooth running of the business while gaining valuable experience within the travel industry.
Your duties will include:
Managing incoming emails and responding to customer enquiries.
Liaising with hotels, tour operators and travel suppliers.
Assisting with preparing bespoke holiday quotations.
Supporting clients before, during and after their bookings.
Maintaining accurate customer records and updating internal systems.
Preparing travel documentation and customer mail packs.
Writing personalised postcards for clients.
Assisting with general office administration and filing.
Supporting marketing activities and social media where required.
Providing excellent customer service both over the phone and via email.
You will receive full training and support while completing your Level 3 Business Administration Apprenticeship. This role offers the opportunity to develop valuable business, communication and customer service skills within a fast-growing independent travel company.Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification, which will help start your career and give you an insight into the business's processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Successful completion of the apprenticeship could lead to a permanent position as a Business Administrator or Travel Consultant, with opportunities for further training and career progression as Wren Travel continues to grow.
Employer Description:Wren Travel Limited is an independent, travel agency established 2.5 years ago, part of the Not Just Travel brand. We specialise in creating bespoke holidays and exceptional travel experiences for clients across the UK. As a growing business, we pride ourselves on delivering outstanding customer service, building strong relationships with trusted travel partners, and providing expert travel advice. Our friendly and supportive team offers an excellent opportunity for someone looking to start or develop a career within the travel industry while gaining valuable business administration experience.Working Hours :Monday - Friday 9am - 5pm with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Office‑Based Project Coordinator– ConservatoriesLocation: Office‑based (multi‑branch support)Department: Conservatory HUBEmployment Type: Full‑timeSalary - £27k paAre you an organised, confident communicator who thrives in a fast‑paced environment? Do you enjoy coordinating people, solving problems, and keeping projects running smoothly? We’re looking for a proactive Office‑Based Project Coordinator to join our Conservatory HUB and play a key role in delivering exceptional customer experiences across all branches.This is a fantastic opportunity for someone who enjoys variety, responsibility, and being at the centre of project coordination.About the RoleAs our Office‑Based Project Coordinator you’ll be the driving force behind the smooth delivery of conservatory projects from initial contact through to installation. You’ll work closely with customers, internal teams, and external trades to ensure every stage of the process is well‑organised, clearly communicated, and completed on schedule.This role is perfect for someone who loves structure, enjoys working with people, and takes pride in keeping projects running like clockwork.Key ResponsibilitiesCustomer Communication & Support
Act as the main point of contact for customers throughout their conservatory project.Provide regular updates to our customers on planning applications, SAP calculations, surveys, installation dates, and overall progress.Build strong relationships by delivering clear, timely, and professional communication.
Project Coordination Across Branches
Manage and oversee conservatory projects for multiple branches simultaneously.Work closely with the Conservatory HUB team to ensure all departments are aligned and informed.
Trades & Scheduling
Organise and book plasterers, electricians, scaffolders, and other required trades.Ensure trades are scheduled in the correct order to maintain project flow and avoid delays.Maintain strong working relationships with contractors to ensure reliability and quality.Coordinate installation dates with fitting teams and ensure all materials and permissions are ready.Support the wider HUB by helping resolve bottlenecks and ensuring smooth handovers.
Technical Development
Cross‑Departmental SupportGain a broad understanding of all roles within the Conservatory HUB.Provide cover and support during staff absence or busy periods.
Contribute to improving processes and enhancing customer satisfaction.
What We’re Looking For
Excellent communication and customer‑facing skills.Strong organisational ability and confidence managing multiple projects.A proactive, solution‑focused mindset.Ability to work effectively with trades, internal teams, and customers.Willingness to learn new software and technical processes.Calm, professional approach in a busy, deadline‑driven environment.
Why Join Us?
Be part of a supportive, collaborative team.Play a key role in delivering high‑quality conservatory projects.Gain valuable technical skills, including U‑Design training.Enjoy a varied role with real responsibility and impact.
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
• To provide general business/administrative support to the Customer Service Team and the Facilities Team including document management (filing, scanning, copying), being the first point of contact on the phones and monitoring various email inboxes. • As an apprentice you will spend approximately one day per week working towards your qualification or taking part in training and development activities. It is required that you commit to the formal training as well as the on-the-job aspects. • To provide efficient and effective customer service to all customers who are contacting the Council by a personal visit to reception and customer access points, e-mail, in writing or by telephone.• To provide a ‘triage’ first contact service for customers and helping them interact with local authority services, on-site partners and third-party providers where appropriate • To maintain and update databases (internal and external) and other information systems as required. • Raising Purchase Orders, Invoices and GRNs• To open, and scan post to relevant members of the council.• To undertake other duties such as the line Manager determines, commensurate with the grade, including special projects. • To provide high levels of customer service for our residents, staff, managers and external partners, so that they are made to feel warm, welcome, wanted and cared for. • To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance, liaising with Capita’s team and Citizens Advice where necessary.• To prepare and issue visitor badges for meetings with local authority officers and on site partners.• To meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure • To receive occasional post and deliveries on reception.• To promote self-service and channel shift in line with the digital strategy, supporting customers with self-service facilities, web based and physical.• To work towards meeting performance targets and quality assurance requirements for the Customer Support Team.• To co-operate with the implementation of new services/processes into the team and help ensure that all arrangements, systems and resources are in place to enable services to be delivered in a customer focussed and business-like way.• To ensure all forms, literature and information sheets are kept replenished and tidy. Undertake regular liaison with services to ensure all publications are up to date and the most recent publications.Training Outcome:The potential to apply for a full time position within the council. Employer Description:At Hart, you’ll find yourself working in a friendly atmosphere alongside supportive people. We're a dynamic organisation that encourages innovation, modern technology and smarter working arrangements.
We offer an excellent employment package with favourable terms and conditions, many opportunities to develop and a competitive salary and pension. We value the ideas of our staff and give them the flexibility they need to achieve a healthy work-life balance. In turn, we believe this enables greater job satisfaction.Working Hours :Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
With 1 hour lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices.
Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes and procedures.
Developing expertise in certain services / products to act as a specialist in the area, providing elevated support and guidance to both colleagues and users.
Working across a range of projects and activities to deliver improved facilities and services to the university. Improve efficiency and reduce demand by producing artifacts such as self-service guidance, knowledge articles and data-driven reporting.
Accountabilities and responsibilities:
Plan and manage own workload using the IT Service Management tool and guidance from peers / management, ensuring all reasonable efforts are made to work within agreed operational and service level agreements, escalating where necessary and providing regular, meaningful updates to users
Gather information on user service requests and incidents, seeking clarity from either the requestor, affected users or subject matter experts, accurately recording key points, actions, and where appropriate, including supporting evidence log files / screenshots.
Provide first line technical support to staff and students through face to face, telephone and service desk support routes. Where the issues are more complex, escalate to other members of the Digital Services department.
Deploy PC’s to computer labs including unboxing, cabling, setup, asset management, software installation and documentation.
Perform regular inspections of open access PC spaces both to address issues identified via remote reporting and to identify any new or unreported problems.
Deliver software updates to PC’s installed across the Uxbridge campus including device ‘rebuilds’ for both desktops and laptops.
Conduct audits of university-provided equipment in a variety of spaces including open access computer labs, the library, office spaces and technical areas.
Create documentation for common support activities either as internal knowledge base articles or as customer guides.
Provide support and training to staff and students across the organisation in relation to IT products and services with full support and guidance from the Digital Customer Services team.
Ensure compliance with relevant policies such as Identity and Access Management and Brunel Acceptable Use by all users and by self when undertaking support activities
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Brunel University of London is a public research university located in the Uxbridge area of London, England. It is named after Isambard Kingdom Brunel, a Victorian engineer and pioneer of the Industrial Revolution.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Passion for IT,Troubleshooting....Read more...
Assistant Store Manager Jobs in Cambridge, Cambridgeshire | Independent Opticians | £31,300
Zest Optical are currently recruiting for an Assistant Store Manager to join a modern independent Opticians based in Cambridge. This is a full-time opportunity offering a salary of £31,300, working within a design-led practice focused on delivering a high level of patient care and eyewear styling.
The business is part of a growing group of independent Opticians, combining traditional craftsmanship with a fresh, contemporary approach to optics. This role would suit an experienced optical professional looking to take the next step in their career, or an existing Assistant Manager who enjoys leading by example while delivering an outstanding customer experience.
Please note, previous optical experience is essential for this role. Applications without relevant experience will not be considered.
Assistant Store Manager – Role
Support the Store Manager with the day-to-day running of the practice
Lead, motivate and develop the team to deliver an exceptional customer experience
Act as a key point of contact on the shop floor, ensuring high standards are maintained throughout the day
Deliver a high standard of customer service at every stage of the patient journey
Support patients with frame and lens selection, offering tailored advice based on their needs
Dispense spectacles accurately and confidently, explaining prescription details clearly
Carry out adjustments, fittings and minor repairs to ensure the best possible fit
Help drive commercial performance through excellent service and team engagement
Maintain high standards of visual merchandising and store presentation
Support with appointments, administration and operational tasks to ensure the practice runs smoothly
Take ownership of the practice in the Store Manager's absence when required
Assistant Store Manager – Requirements
Previous experience working within an optical setting is essential
Supervisory, Team Leader or management experience within optics
Confident communicator with the ability to motivate and support others
Strong organisational skills with excellent attention to detail
Commercially aware with a passion for delivering outstanding customer service
Positive, proactive approach with a willingness to take initiative
Interest in premium eyewear and delivering an exceptional patient experience
Salary & Benefits
Salary of £31,300
Full-time role, including weekends on a rota basis
Typical working hours are 9.30am to 6.30pm (11.00am to 5.00pm on Sundays)
Opportunity to develop your management career within a growing independent business
Staff discounts and additional company benefits
If you're an experienced optical professional looking to step into an Assistant Store Manager position with a forward-thinking independent in Cambridge, we'd love to hear from you.
Please send your CV to apply, or call Rebecca on 0114 238 1726 for a confidential chat....Read more...
Sales Consultant Clearview – CO Home Improvements Warrington Fulltime or Self-Employed positions availableBenefits:OTE: £65k+ | Creative Compensation Package: Base + Commission | Car Allowance | Onsite training using the latest technology support tools | Flexible working and continuous professional development | Employed and Self-Employed Opportunities About us:CO Home Improvement are a group of six retail brands operating across the North of England and Cumbria known as CO Home Improvements form part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you. About the Role:As a Sales Consultant you'll be the go-to professional, from sparking conversations to understanding customers visions, and offering bespoke solutions that turn dreams into reality. Your role is crucial in our quest for exceeding customer expectations and achieving sales targets. You will:
Responsible for meeting with homeowners in their homes or in our showroom, through qualified leadsBe pro-active and confident in offering different suggestions and options to suit the customer’s needs and aspirationsDisplay a genuine caring approach, which will support and help the customer to solve problems to fill the needs that their home currently lacksExcellent product knowledge, as well as an understanding of the wide range of features and benefits, being able to relay these to the customersAbility to close sales and meet sales targets to support the groups growth targets
What we are looking for: We are looking for motivated and eager sales consultants to dive into the world of home improvement sales. Whether you have previous experience in the industry or are motivated to make a change, we will support good talent through training & development to be able to succeed in the role. Ideally you will have:
A strong sales backgroundA genuine, professional approach that mirrors our brand values.A hunger to smash through sales goals.The agility to thrive in a landscape that's always shifting.Fantastic communication skills - listening, understanding, and persuading.
Interested?If you are motivated and have a passion for sales, please submit your CV INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Business Support Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
As the first point of contact for our customers, you will provide technical assistance via telephone, email, and live chat while developing the skills required to support cloud-based systems, networking, operating systems, and modern workplace technologies.
You will work towards the Level 3 Apprentice Information Communications Technician, gaining industry-recognised skills and certifications alongside practical workplace experience.
Key responsibilities are as follows -
Provide first-line technical support via phone, email, and live chat.
Log, update, and manage support tickets within the service desk platform.
Troubleshoot common IT issues relating to hardware, software, cloud services, and networking.
Escalate incidents and service requests to senior engineers where required.
Assist with device setup, configuration, and maintenance.
Support Microsoft 365 applications and user account administration.
Monitor customer systems and respond to alerts generated by monitoring tools.
Maintain accurate technical documentation and knowledge base articles.
Communicate technical information clearly to non-technical users.
Follow service desk processes, procedures, and security policies.
Participate in apprenticeship training and complete all required coursework and assessments.
Training:Once the training plan has been agreed, the structured training will take place at work, whilst the apprentice is employed. Apprenticeship training will be delivered by our training partner, Bragd LLP. Training Outcome:To be confirmed upon appointment.Employer Description:Coffee Cup Solutions is a Wokingham-based managed IT services and consultancy provider with over 10 years’ experience supporting organisations across the UK. We deliver managed IT support, cyber security, cloud and MS 365 solutions, and offer software development and strategic IT consultancy, with a strong focus on proactive service, security and long term client partnerships.Working Hours :Monday to Friday, either 9.00am to 5.30pm or 8.30am to 5.00pm. To be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Time management skills,Willingness to learn....Read more...
Harper May is working with a London-based SaaS business backed by growth equity investors. The company serves mid-market enterprise clients across verticals, with ARR in the £15-20m range and a target to double within 18 months. The finance function is lean, and the leadership team recognises that better visibility into margin expansion, customer profitability, and cash flow forecasting will be critical as they scale. They are now seeking a Finance Analyst to build rigour around financial planning and operational reporting.
The RoleReporting into the Finance Manager, you will own financial analysis and insight that drives capital allocation decisions across the business. You'll work across customer success, engineering, and sales, translating transactional data into clear narrative about unit economics, cohort performance, and run-rate sustainability. The role sits at the intersection of operations and strategy, balancing accuracy with speed.
Key Responsibilities
Build and own monthly management accounts, including variance commentary and trend analysisDevelop cohort-based revenue analysis and customer lifetime value models to guide go-to-market decisionsCreate rolling forecasts and scenario models to evaluate pricing changes, cost initiatives, and hiring plansSupport cash flow planning and working capital management as the business scalesAnalyse churn, expansion, and customer acquisition metrics to help commercial teams refine strategyMaintain master schedules and bridge key P&L and balance sheet movements to external reportingBuild dashboards and automate routine reporting to free capacity for strategic work
What we are looking for
ACA, ACCA, or CIMA qualified or part-qualified; or relevant experience in a financial analyst or controller support roleDemonstrable experience in SaaS, software, or subscription-based business modelsProficiency in Excel, including scenario modelling and data manipulation; familiarity with SQL or Python is a plusAbility to translate complex data into accessible insights for non-finance audiencesComfortable with ambiguity and willing to challenge assumptions in a fast-moving environmentStrong verbal and written communication, with an eye for detail and narrative clarity....Read more...
Sales Enquiries: Assist with screening incoming sales inquiries via email, phone, and website forms
Database Maintenance: Keep customer databases and CRM systems up to date with accurate notes and contact details
Communication & Follow-ups: Help schedule Calls, follow up on routine quotes, and prepare sales materials
Sales Support: Research potential clients and market opportunities under the guidance of senior sales staff
Learn: Solar PV and Battery Complete structured internal/external training on solar panel designs string vs. microinverters, and mounting systems. battery energy storage systems
Document Preparation: Draft, format, and organize invoices, quotes, proposals, and internal reports
Office Operations: Manage generic email inboxes, and file digital records
Customer Service: Act as a friendly point of contact for routine customer service inquiries
Ad-hoc Support: Assist supervisors and team members with day-to-day administrative tasks as needed
Minimum of 6 hours per week spent on apprenticeship work and training
Training:You'll attend monthly 1-2-1 meetings (online via Teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Cahill Renewables is a family-run company with over 10 years of unmatched service. They offer no-nonsense renewable energy solutions, tailored to their clients, including Solar PV, Battery Storage, Air Source Heat Pumps, Air Conditioning and Underfloor Heating.Working Hours :Monday to Friday 8am to 4pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
This Technical Account Manager role provides the opportunity to work for a heavy manufacturing business influencing change by solving complex challenges. The Technical Account Manager will be offered a double figure pension contribution, private health care, 27 days annual leave and more.
As a Technical Account Manager, you'll become the trusted subject matter expert for customers across your designated region, playing a key role in delivering exceptional service, supporting product performance, and helping customers achieve their goals. This is an exciting opportunity to work at the heart of the business, connecting customers with commercial teams, manufacturing operations, and research & development specialists.
What You'll Be Doing as the Technical Account Manager;
Act as the primary contact for customers within your region.
Provide expert advice on existing products, product performance, and solutions.
Support new product development initiatives and customer projects.
Investigate enquiries and collaborate with internal teams to deliver effective solutions.
Translate customer requirements into clear actions for manufacturing, operations, and innovation departments.
Lead complaint investigations and support corrective and preventative actions.
Travel nationally and internationally to meet customers and strengthen relationships.
We're seeking a motivated and customer-focused Technical Account Manager who thrives in a collaborative environment and enjoys solving challenges. It would be beneficial for the successful candidate to have a degree, HNC or HND in a Scientific, Engineering, Materials or related discipline. Experience working to Quality Management Systems would also be of interest, specifically ISO9001, or alternatively IATF 16949.
Additional benefits of the Technical Account Manager include Life Assurance, Comprehensive company sick pay scheme, Employee assistance programme, ongoing training, development and career progression opportunities.
Apply for this Technical Account Manager role today for further information.....Read more...
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full time role after the completion of the apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :Between 7.45am - 6.15pm, Monday - Friday. Later finish on a Thursday (7.15pm). Rota for Saturdays, 9.00am - 1.00pm.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training.
You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice
Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :Monday- Friday, 9.00am- 5.00pm. Alternative Saturdays if trainee would like to work.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
What you will do at work as an apprentice:
Answering telephone and email enquiries
Maintaining accurate records and filing systems
Scheduling meetings and managing diaries
Preparing documents, reports, and correspondence
Updating company databases and CRM systems
Supporting finance and HR with administrative tasks
Ordering office supplies and managing stock
Assisting with projects and events
Providing excellent customer service
Working collaboratively with colleagues across the business
Completing apprenticeship coursework and attending training sessions
Regularly meet with managers and supervisors to track progress
Training:Attendance to college bi-weekly.Training Outcome:On completion of a successful apprenticeship, there may be an opportunity for a full-time position.Employer Description:At Synergy we provide laboratory equipment, consumables, technical support, and training for Human IVF, Animal IVP, and Life Science laboratories. Working with a broad network of trusted manufacturers, we focus on finding the right solution for every customer, not simply selling a single product line. From expert equipment servicing to hands-on training workshops in Cornwall, our goal is to help laboratories perform at their best. Trusted by clinics and research facilities across the industry, we're committed to delivering knowledgeable support and exceptional customer service every step of the way.Working Hours :Working days: To be decided (4 Days per week, with one day being for College attendance. Exact days are depending on availability of the right candidate outside of their College day.)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Team working,Professional,Reliable and trustworthy,Good time management....Read more...
Support adults with complex health and social care needs to promote independence and safe hospital discharge.
Screen and process referrals, gathering information from healthcare professionals and partner organisations.
Assist with reviewing care packages and developing outcome-focused support plans.
Attend meetings with health and social care professionals to support discharge planning.
Help complete assessments, maintain accurate records, and prepare reports and referrals.
Communicate with customers, carers and partner agencies by telephone, email and in person.
Support customers to access appropriate services, equipment and community resources.
Assist with risk assessments and help monitor and review customer support plans.
Maintain accurate case records and contribute to service performance monitoring.
Develop knowledge of adult social care, safeguarding and hospital discharge while working towards a Lead Adult Care Worker Level 3 Apprenticeship.
Training:Training will take place through a combination of workplace learning and remote training sessions. The apprentice will attend one remote training session each month with the training provider, alongside on-the-job learning and support in the workplace.Training Outcome:Following successful completion of the apprenticeship, you can progress into roles such as Independent Living Assessor, Social Care Practitioner, Adult Social Care Officer, or other positions within Adult Social Care and Health services. There may also be opportunities to undertake higher-level qualifications and apprenticeships to further develop your career.Employer Description:Westminster City Council is committed to making the city fairer and improving the lives of everyone who lives, works and visits Westminster. We value people who are caring, collaborative, enterprising, resilient and committed to achieving the best outcomes for our communities. We foster an inclusive and supportive culture where colleagues are encouraged to learn, develop and make a meaningful difference through the Westminster Way.Working Hours :This role is based in an agile, supportive hybrid working environment, combining office and remote working. Occasional flexibility may be required to meet service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Core-Asset Consulting is working with a leading financial services organisation to recruit a number of Customer Service Advisers. There are opportunities across two areas of the operation: administration and telephony. Both roles are focused on delivering a high standard of service and positive customer outcomes within a fast-paced operational environment. These are contract roles running until the end of May 2027 and based in the Gyle area of Edinburgh. Essential Skills • Previous experience in a customer service, administrative or operational environment. • Strong written and verbal communication skills. • Excellent attention to detail and the ability to process information accurately. Desirable Skills • Strong organisational skills, with the ability to prioritise workloads and manage multiple tasks. • Previous experience within financial services, particularly platforms, pensions or investments would be beneficial. • Good problem-solving skills and confidence investigating issues through to resolution. • A positive and collaborative approach, with the ability to work effectively within a team. • Good digital literacy and confidence using a variety of systems and applications. • A customer-focused mindset with a commitment to delivering excellent outcomes. • The ability to adapt to changing priorities within a fast-paced operational environment. Core Responsibilities • Process customer and adviser requests accurately and within agreed service levels. • Investigate and resolve customer and adviser queries, liaising with internal teams and stakeholders where required. • Maintain accurate customer records and update information in line with business procedures and regulatory requirements. • Act as a first point of contact for advisers and customers through telephony and digital support channels (telephony role). • Support outbound customer contact and complete customer requests. (telephony role) • Handle inbound customer and adviser queries once fully trained (telephony role). • Deliver excellent customer service and resolve issues efficiently.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.....Read more...
The role will sit within the existing digital marketing team and will involve working on real marketing campaigns for the company’s education, childcare, language, guardianship and adventure camp services. The apprentice will support both digital and offline marketing activity, helping to create content, manage campaign assets, update online platforms, monitor performance and contribute ideas to future marketing plans.
The role is designed to give the apprentice broad, practical experience across multi-channel marketing while also supporting the requirements of the Level 3 Generative AI Marketer Apprenticeship.
Key Responsibilities:
1. Marketing Planning and Campaign Support:
Support marketing planning meetings and contribute ideas for future campaigns
Help create campaign timelines, task lists and content calendars
Support seasonal marketing campaigns for holiday clubs, residential camps, language courses and other programmes
Help coordinate marketing activity across social media, email, website, print and other channels
Support the review of campaign performance and outcomes
2. Content Creation:
Help source, create and edit marketing content for social media, blogs, websites, email newsletters, flyers, posters, brochures and other campaign materials
Create or support reels, stories, short-form video content, graphics and visual assets
Work closely with colleagues to ensure content is accurate, engaging, on-brand and suitable for the intended audience
3. Social Media Activity:
Support the publishing and scheduling of content across platforms such as Facebook, Instagram and LinkedIn
Maintain and support content calendars
Monitor comments, messages and engagement, and pass enquiries to the correct team member where appropriate
Review social media performance and research relevant trends and content ideas
4. Website and Email Marketing:
Update website pages, upload blogs and images, and check website content for accuracy
Support Mailchimp email campaigns, newsletters and campaign emails
Help maintain email lists and check links, formatting and branding before campaigns are sent
5. Marketing Data and Reporting:
Review social media insights, website analytics and campaign performance data
Track enquiries, leads and bookings where relevant
Help prepare campaign performance summaries for the marketing and management team
Use data to suggest content and campaign improvements and support customer journey research
6. CRM, Customer Data and Records:
Help maintain accurate contact lists, enquiry records and email databases
Use spreadsheets or CRM-style systems to organise marketing information
Help segment audiences for campaigns and ensure data is handled carefully in line with company procedures
7. Digital and Offline Asset Management:
Catalogue photos, videos, logos, graphics, templates and other marketing assets
Store digital assets in an organised way so the team can find and reuse materials easily
Help maintain printed marketing materials and support consistency across Educamps and UKG branding
Use AI tools responsibly to support content ideas, campaign planning, marketing copy, research and content adaptation
Understand and apply ethical AI use, GDPR and brand safety considerations
Ensure all AI-supported work is reviewed by the marketing team before being published or used externally
Training:Level 3 Generative AI Marketer Apprenticeship Standard.You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We are Educamps Adventures and we’re a family-run business with years of experience delivering exciting adventures and now we’re taking things to the next level.
Our residential adventure camps are designed to give young people an incredible outdoor experience. Whether it’s surfing along the South Coast, climbing high in the treetops, or exploring dramatic locations, our adventure camps are all about making new friends, learning new skills and having the time of your life!Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for marketing,Google Analytics,Creative Cloud,Content creation,Interested in using AI....Read more...
