Throughout the apprenticeship, you’ll work at our operational centre within the Barriers & Fencing Team, where you will learn to:
Provide full administrative support for this business sector
Become skilled in the use of relevant IT packages and systems
Understand and implement internal processes and procedures
Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required, while using the appropriate pricing structures
Research new event customers and identify their needs, suggesting the most suitable solutions to meet these needs
Communicate with customers on the telephone, via email and in response to website requests or to follow up on open quotes
Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
Build excellent working relationships with the sales team and customers, learning to understand their needs and requirements
Create and interpret revenue reports, identify trends and opportunities
Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines
Training:You will be completing a level 3 Business Administrator Apprenticeship Standard. This will be delivered using a combination of.
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry recognised training leading to an apprenticeship qualification
Additional internal training workshops delivered both virtually and at Sunbelt Rentals locations
Training Outcome:
Following successful completion of your apprenticeship you will be offered a role, with one of the best rental equipment providers in the industry
The size and scope of Sunbelt Rentals affords a wealth of opportunity for future progression. We are increasingly investing in developing the skills of our apprentices, with additional wide-ranging training opportunities built into the programme, and the development of possible higher-level qualifications and career pathways post-graduation
Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :In agreement with manager, but will be Monday - Friday between the hours of 07:00 and 17:00 e.g. 08:00 to 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm,Motivation to learn new skills....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with a excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?....Read more...
SPECIFIC ROLE RESPONSIBILITIES:
The post holder will shadow Employer Support and Recruitment Co-Ordinator’s learning how to support a range of employers, in the identification of their skills needs and providing services and solutions to support them.
This post holder will begin to build relationships with employer partners/ levy employers and SME’s alike.
The post holder will provide administrative support to Employer Support and Recruitment Co-Ordinator’s.
The post holder will support in booking applicants for their Initial Assessment, ALS Assessment, Career, Information, Advice and Guidance sessions.
The post holder will provide administrative support in the advertisement of apprenticeship vacancies and support employers with their DAS Management.
CORE RESPONSIBILITIES:
As Employer Support and Recruitment Apprentice you will have a varied role which changes day to day, it will include Business Administration, Employer Engagement and Learner Recruitment Support responsibilities.
You will attend a range of external meetings and events representing Luminate Education Group which will vary in terms of audience. This could be business networking events, school assemblies, careers fairs or celebratory evenings to name a few.
The post holder will respond to inbound leads and provide customer service support to existing employer partners.
The post holder will manage enquiries coming in through a range of channels (telephone, website, marketing campaigns and referrals) in line with customer service expectations.
You will have a robust knowledge and understanding of the colleges offering, including Apprenticeships, T Levels, Commercial Training and Work Placements.
You will support with the preparation of proposals detailing the training solutions the college is able to provide.
You will build a talent pool and manage this effectively to promote apprenticeship ready applicants directly to employers.
You will be supporting the Employer Support and Recruitment Co-Ordinator’s with the processing of repeat business. This will include ‘check-ins’ with existing employer partners.
You will work with the marketing team to support with the organisation and running of recruitment events, celebratory evenings and activities during National Apprenticeship Week.
You will keep all CRM systems up to date with activity logs against all employer partners.
Ability to participate in evening/weekend work as required.
Any other duties that are specific to the department.
Assistance in the preparation, support and participation of examinations and invigilation across the Group.
GENERAL LUMINATE EDUCATION GROUP RESPONSIBILITIES FOR ALL STAFF:
Maintain and update knowledge of the subject/professional area and co-operate in any staff development activities required to effectively carry out the duties of the post.
Comply with safeguarding procedures, including the promotion of the welfare of children and vulnerable adults.
Comply with all relevant policies and procedures.
Act with honesty and integrity to maintain high standards of ethics and professional standards.
Use and promote restorative practice approaches.
Comply with all legislative and regulatory requirements.
Promote a positive image of the Luminate Education Group and member organisations.
Any other duties commensurate with the level of the post, which may be required from time to time.
Training Outcome:Potential full-time job upon completion of apprenticeship. Employer Description:Luminate Education Group is one of the largest and most diverse further education providers in the UK, offering a wide range of high-quality vocational courses and apprenticeships to help individuals develop their skills and advance their careers.
The Apprenticeship Team is a dedicated group within the college, focused on supporting both employers and apprentices throughout the apprenticeship journey. They provide expert advice, guidance, and training opportunities across various sectors to ensure the development of a highly skilled workforce. Working Hours :Monday - Friday between 8:30am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Internal business Development ExecutiveSalary up to 30k per annum dependent on skills and experienceFull time permanentWetherby LS22 – office basedWhat we offer:
Full training and commitment to your personal developmentGenerous basic salary and commission structureCompany laptopPensionOpportunity for career progressionTeam lunches on a FridayEarly finish on a Friday to kickstart your weekend
The CompanyWe are one of the fastest growing companies within the Telematics industry across the UK. Our company is one to watch! A young company with zero debt who has been doubling in growth year-on-year and will do so again in 2025. In line with these exciting and aggressive growth plans, we are looking to recruit full time internal sales representatives to join our fantastic team in Wetherby (Leeds)Are you looking for your next sales position? This is a great opportunity to join a winning internal sales team where you are provided with great training and excellent career progression.What you will do:
Put your sales skills to the test through inbound and outbound calling to businessesGenerating new business opportunities with prospective customers across the UKHave a great customer sales conversation whilst building your customer account baseBuilding a strong pipeline of opportunities ensuring sales targets and KPIs are metTaking full ownership from beginning to end of the sales cycleMeet targets to support the business to drive new customer acquisitionsEnsure your positive attitude shines through with any potential customers
What you will bring:
Proven track record in a target driven sales roleAbility to negotiate and close deals to completionBe resilient and driven to succeed to support the business to growGreat customer rapport and telephone skillsThe passion to take real accountability for your goalsFerocious work ethic and energy to succeedClear communication skill and ability to follow instructions, whilst taking initiative
Interested? Please send your cv by return. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Internal business Development ExecutiveSalary up to 30k per annum dependent on skills and experienceFull time permanentWetherby LS22 – office basedWhat we offer:
Full training and commitment to your personal developmentGenerous basic salary and commission structureCompany laptopPensionOpportunity for career progressionTeam lunches on a FridayEarly finish on a Friday to kickstart your weekend
The CompanyWe are one of the fastest growing companies within the Telematics industry across the UK. Our company is one to watch! A young company with zero debt who has been doubling in growth year-on-year and will do so again in 2025. In line with these exciting and aggressive growth plans, we are looking to recruit full time internal sales representatives to join our fantastic team in Wetherby (Leeds)Are you looking for your next sales position? This is a great opportunity to join a winning internal sales team where you are provided with great training and excellent career progression.What you will do:
Put your sales skills to the test through inbound and outbound calling to businessesGenerating new business opportunities with prospective customers across the UKHave a great customer sales conversation whilst building your customer account baseBuilding a strong pipeline of opportunities ensuring sales targets and KPIs are metTaking full ownership from beginning to end of the sales cycleMeet targets to support the business to drive new customer acquisitionsEnsure your positive attitude shines through with any potential customers
What you will bring:
Proven track record in a target driven sales roleAbility to negotiate and close deals to completionBe resilient and driven to succeed to support the business to growGreat customer rapport and telephone skillsThe passion to take real accountability for your goalsFerocious work ethic and energy to succeedClear communication skill and ability to follow instructions, whilst taking initiative
Interested? Please send your cv by return. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
This role is crucial in securing ongoing work through both new and existing client relationships.
Key Responsibilities:
Drive high standards and continuous improvement in operations as part of the management team.
Own the PL, budget, and commercial responsibilities of the Profit Centre, ensuring financial targets align with forecasts.
Uphold safety and compliance standards, managing project delivery per company safety rules.
Oversee project execution, aiming for first-time success and high customer satisfaction.
Interpret contracts to apply appropriate controls, with support from the management and commercial teams.
Develop business opportunities through market understanding and tendering.
Set performance-oriented goals, fostering a culture of excellence.
Manage costs and efficiency to enhance profitability.
Qualifications and Attributes:
Proven leadership in team management.
Expertise in PL, budget oversight, and financial acumen.
Strong customer-focused approach with excellent communication skills.
Skilled in motivating and developing teams.
Solid technical knowledge in SC or DC and pump markets, with experience in industrial, infrastructure, and service sectors.....Read more...
Vehicle Technician Norwich
Salary: OTE £42,000 (depending on experience)
Hours: Mon-Fri 8:30am5:30pm, 1 in 3 Saturdays 8:30am1:00pm
We are looking for a fully qualified Vehicle Technician (NVQ Level 3 or equivalent) to join our friendly, professional team in Norwich.
Key Responsibilities:
- Servicing, maintenance, and repairs of customer vehicles
- Fault diagnostics and problem-solving
- Ensuring work is completed efficiently and to high standards
- Providing excellent customer service
Requirements:
- NVQ Level 3 or equivalent in Vehicle Maintenance & Repair
- Dealership or independent workshop experience preferred
- Strong diagnostic and technical skills
- Positive, team-focused attitude
Benefits:
- 31 days annual leave (including bank holidays)
- Pension scheme & life assurance
- Free RAC breakdown cover
- Employee discounts on vehicles, parts, and services
- Health and wellbeing support
- Cycle-to-work scheme
- Recruitment referral incentives
- Free refreshments and more
Join a supportive team where your skills are valued and your career can grow. Apply today! Or contact Rachael on 07885881841 / rachael.mortimer@holtautomotive.co.uk ....Read more...
This role is crucial in securing ongoing work through both new and existing client relationships.
Key Responsibilities:
Drive high standards and continuous improvement in operations as part of the management team.
Own the PL, budget, and commercial responsibilities of the Profit Centre, ensuring financial targets align with forecasts.
Uphold safety and compliance standards, managing project delivery per company safety rules.
Oversee project execution, aiming for first-time success and high customer satisfaction.
Interpret contracts to apply appropriate controls, with support from the management and commercial teams.
Develop business opportunities through market understanding and tendering.
Set performance-oriented goals, fostering a culture of excellence.
Manage costs and efficiency to enhance profitability.
Qualifications and Attributes:
Proven leadership in team management.
Expertise in PL, budget oversight, and financial acumen.
Strong customer-focused approach with excellent communication skills.
Skilled in motivating and developing teams.
Solid technical knowledge in SC or DC and pump markets, with experience in industrial, infrastructure, and service sectors.....Read more...
Title: Service Engineer – Marine Propulsion
Reference: 1420/22
Sector: Power & Propulsion
Type: Permanent
Location: Various Locations across the UK
Salary: Competitive
HSB Technical’s Power & Propulsion team is seeking multiple Service Engineers to support a range of leading businesses across the UK, Europe, Middle East, and Africa (EMEA).
This is an exciting opportunity to work on state-of-the-art waterjet systems for a key OEM in the marine industry, supporting major MOD clients’ vessels including:
Coastguard and Police boats
Royal Navy Pacific Fleet vessels
Workboats
Fast Ferries
The role involves frequent travel, typically in 5-day assignments, with most weekends spent at home. As a Service Engineer, you will act as the company’s on-site representative, providing hands-on support to customers, distributors, and service agents.
Key Responsibilities - Service Engineer – Marine Propulsion
As a Service Engineer, you will act as the company’s on-site representative across the EMEA region. Your responsibilities will include:
Delivering technical support on-site and remotely, ensuring customer satisfaction and operational efficiency.
Conducting detailed inspections, producing comprehensive reports with clear recommendations.
Completing refurbishment and repair works, including mechanical and electronic systems, following customer approval.
Recommending parts replacements and associated costs, ensuring repairs are completed efficiently and to a high standard.
Performing fault finding and troubleshooting on complex propulsion and control systems.
Delivering training sessions for customers and service agents, using hands-on methods and supporting PowerPoint presentations.
Ensuring all work is performed safely, efficiently, and in compliance with company and client procedures.
Knowledge & Skills - Service Engineer – Marine Propulsion
Strong knowledge of hydraulics, pneumatics, and mechanical controls. ( Thrusters & Water Jet propulsion systems )
Ability to read and interpret mechanical, hydraulic, and electrical drawings.
Excellent report writing and communication skills.
Willingness to travel across the UK and internationally.
Qualifications - Service Engineer – Marine Propulsion
Full UK driving licence.
Valid passport.
Recognised engineering apprenticeship or equivalent qualification.
This role is advertised by HSB Technical, acting as the appointed recruitment consultancy. Our client base is global, well-established, and respected within the Power & Propulsion sector.....Read more...
Title: Service Engineer – Marine Propulsion
Reference: 1420/22
Sector: Power & Propulsion
Type: Permanent
Location: Workshop / Field Service - Dependent on work.
Salary: £40,000 + £5,000 Car Allowance
HSB Technical’s Power & Propulsion team is seeking multiple Service Engineers to support a range of leading businesses across the UK, Europe, Middle East, and Africa (EMEA).
This is an exciting opportunity to work on state-of-the-art waterjet systems for a key OEM in the marine industry, supporting major MOD clients’ vessels, including:
Coastguard and Police boats
Royal Navy Pacific Fleet vessels
Workboats
Fast Ferries
The role involves frequent travel, typically in 5-day assignments, with most weekends spent at home. As a Service Engineer, you will act as the company’s on-site representative, providing hands-on support to customers, distributors, and service agents.
Key Responsibilities - Service Engineer – Marine Propulsion
As a Service Engineer, you will act as the company’s on-site representative across the EMEA region. Your responsibilities will include:
Delivering technical support on-site and remotely, ensuring customer satisfaction and operational efficiency.
Conducting detailed inspections, producing comprehensive reports with clear recommendations.
Completing refurbishment and repair works, including mechanical and electronic systems, following customer approval.
Recommending parts replacements and associated costs, ensuring repairs are completed efficiently and to a high standard.
Performing fault finding and troubleshooting on complex propulsion and control systems.
Delivering training sessions for customers and service agents, using hands-on methods and supporting PowerPoint presentations.
Ensuring all work is performed safely, efficiently, and in compliance with company and client procedures.
Knowledge & Skills - Service Engineer – Marine Propulsion
Strong knowledge of hydraulics, pneumatics, and mechanical controls. ( Thrusters & Water Jet propulsion systems )
Ability to read and interpret mechanical, hydraulic, and electrical drawings.
Excellent report writing and communication skills.
Willingness to travel across the UK and internationally.
Qualifications - Service Engineer – Marine Propulsion
Full UK driving licence.
Valid passport.
Recognised engineering apprenticeship or equivalent qualification.
This role is advertised by HSB Technical, acting as the appointed recruitment consultancy. Our client base is global, well-established, and respected within the Power & Propulsion sector.....Read more...
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting, and directing patients
Effective use of the appointment system
Booking appointments
The processing of information and assisting patients as required
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team
Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team
Supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
If successful in completing this apprenticeship, there would be progression into business administration as the role develops
Employer Description:Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.Working Hours :Monday, 8.00am - 6.00pm,
Tuesday, 8.00am - 3.00pm,
Wednesday, 8.00am - 4.00pm,
Thursday, 8.00am - 3.00pm,
Friday, 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Maintaining relationships with both prospects, customers, and partners via telephone
Assist in our social media and marketing apps to help increase company presence
Responsibility to support our accounts team. Processing purchase orders, invoices to be sent to our clients.
Keep our CRM up to date with client information.
Customer service research to understand levels of satisfaction and perceptions of the company, its products and services.
Manage communications via post, e-mail, and telephone.
To support sales team with arranging calendar meetings, company introductions and equipment preparation.
Help support reporting with our team.
Assisting management with their tasks, provide note taking etc.
Training:
Business Administration Level 3 Apprenticeship Standard
Apprenticeship standard - Business administrator
Expected Duration: 18 months
Delivery: Training will be delivered online, alongside a full-time placement at the office
Training Outcome:This is a great start to your career if you are looking to get into the sector.Employer Description:At Dynamic, we believe in forming successful, long-term partnerships with our clients. Our ethos of a professional, client-focused approach with a high quality of service is the key to a successful relationship.
Keeping pace with the ever-evolving world of technology can put a strain on the resource of any organization. Dynamic work in collaboration with you to align the benefits of the latest technology in the marketplace with your organisation’s objectives.
Technology in the workplace requires continuous improvement from a responsive partner. Dynamic are firm believers in keeping it simple and giving our customers the flexibility to meet the demands of their business.Working Hours :Monday to Friday, 9:30am till 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
As part of our team, you’ll have chance to get involved in a wide variety of meaningful engaging tasks including:
Creating eye catching social media posts and graphics to promote our community work
Answering phone calls and responding to public enquiries with confidence and professionalism
Supporting the admin and reception team with day- to- day operations
Assisting with community sessions for both older adults and younger people
Helping to plan, organise and deliver events and fundraising activities
Recording data accurately, preparing presentations and supporting diary scheduling meetings
Ensuring the centre remains clean, tidy and welcoming visitors
Contributing your own ideas, creativity and enthusiasm to help grow our impact and reach
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Apprenticeship delivery is completed fully within the workplace, with 121 support from our industry recognised training consultant
In workplace mentor to support with your academic training
Training Outcome:
Opportunity to be kept on a permanent member of staff for the right candidate
Employer Description:Hadston House Youth & Community Projects LTD is a vibrant, long- standing community hut at the heart of Hadston/ Morpeth. Since 1997, Hadston House has been bringing people together and making a real difference in the lives of children, young people, older adults and families across the area. Our team delivers everything from youth clubs and social groups to wellbeing support and community events- all designed to help people feel connected, supported and valued. As an apprentice, you’ll be part of a warm, friendly organisation where each day brings variety, purpose and the chance to make someone’s day a little brighter.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Overview
A high-growth B2B SaaS company is hiring a Customer Success Manager to own the post-sale revenue engine across a strategic enterprise customer base. This role is responsible for customer retention, expansion, renewals, and cross-sell motions — with a clear mandate to drive net revenue retention of 105–115%+.
You will design and execute scalable customer success workflows, including QBR frameworks, adoption and health scoring models, churn forecasting, and upsell identification. You’ll play a critical role in optimizing the full customer lifecycle from onboarding through renewal.
This is a hands-on, high-impact role suited to a commercially focused CSM who excels in fast-paced, data-driven SaaS environments.
Key Responsibilities
Own customer retention, expansion, and renewal processes across a strategic enterprise portfolio.
Deliver consistent net revenue retention of 105–115%+.
Build and operationalize scalable CS playbooks, including QBRs, adoption tracking, and growth opportunity frameworks.
Develop and maintain customer health scoring models and churn risk indicators.
Partner with Product and Sales to drive product adoption, influence roadmap planning, and support cross-sell initiatives.
Forecast churn, expansion, and renewal revenue with accuracy.
Lead enterprise-level customer communications, including executive stakeholder management.
Contribute to the development and scaling of Customer Success operations as the company grows.
....Read more...
Position: Sales Coordinator (Part-Time, 20hrs per week)
Job ID: 2340/6
Location: Havant
Rate/Salary: £15.38 per hour
Benefits: Extensive benefits package available
Type: Part-Time – 20 hours per week (Tuesday, Wednesday, Thursday)
Company Overview:
HSB Technical Ltd is a specialist recruiter operating within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors. We work with a variety of businesses across the UK and overseas to fill both permanent and contract positions. For a full list of our vacancies, please visit www.hsbtechnical.com.
We are currently recruiting a Sales Coordinator for one of our established and well-regarded clients. This is a part-time role, critical to supporting the internal sales team and ensuring smooth operations across order processing and customer service.
Role Overview:
The Sales Coordinator will play a key role in supporting internal inbound sales operations. You will manage and coordinate incoming orders, act as a liaison between customers and internal teams (sales, warehouse, and dispatch), and help ensure the timely and accurate delivery of products. This position is vital in maintaining high levels of customer satisfaction and supporting the company’s growth objectives.
Key Duties and Responsibilities:
Receive and process customer orders via phone, email, or online channels, ensuring accurate data entry and order confirmation.
Coordinate with warehouse and dispatch teams to ensure orders are correctly picked, packed, and shipped on schedule.
Maintain proactive communication with customers, distributors, retailers, installers, and other clients to confirm order details, provide status updates, and address queries regarding products, availability, and delivery times.
Handle any order issues or changes efficiently, ensuring customer satisfaction.
Keep accurate records of orders, stock availability, dispatch status, and customer communications.
Support the sales team by following up on leads, assisting with price quotations, preparing order confirmations, and managing customer account details.
Build and maintain strong customer relationships, addressing service issues and contributing to repeat business.
Assist with general administrative tasks related to sales and order processing as required.
Qualifications and Requirements:
Strong organisational skills with excellent attention to detail and the ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills, with a friendly and professional customer-facing manner.
Good computer literacy, including experience with email, spreadsheets, order management systems, or CRM software.
Customer service oriented with a proactive, helpful, and solution-focused attitude.
Full driving licence required due to the site location.
Additional Information:
This vacancy is being advertised by HSB Technical Ltd, who have been appointed as the recruitment partner for this role.....Read more...
We are looking for a highly motivated Sales Executive on a full time permanent basis in Stratford-upon-Avon. With a starting salary of £30,000 and excellent commission opportunities the role is based onsite. Working for a leading supplier to the construction industry and energy and utilities sectors. This role may suit someone with internal sales, hire desk or a sales operation professional.
Purpose of the role:
This is a fast-paced, hands-on operational sales role based in the branch, focused on delivering high levels of customer care. The position is heavily centred on day-to-day transactional activities within a highly reactive environment.
Key Responsibilities for the Sales Executive:
Proactively prospecting for new leads within target sectors, via phone and email
Taking calls
Preparing multiple, tailored quotes, proposals, hire/sales contracts
Qualifying leads, contacting via phone email etc
Maintaining CRM database with activity, sales forecasts and pipeline
Follow up on leads, convert leads
Support marketing initiatives
Work closely with internal teams providing first class customer service and on time deliveries
Attend industry events
Support operational team s when required
Key Skills Required for the Sales Executive:
Proven track record in B2B sales, in a fast paced environment
Business development, prospecting, lead generation experience with high conversion rates
Sales experience from within the construction industry would be an advantage
Confident communications skills
Comfortable working in a targeted, fast paced environment
High levels of customer service
Ability to establish and nurture client relationship
High levels of own initiative, energy and drive
Excellent negotiation skills
Confident in outbound sales activities
What’s in it for you?
Starting salary of £30,000
Mon to Fri 9.00 to 5.00 pm
25 days holiday + bank holidays
Excellent commission opportunities
Working as part of a supportive team
Training and development opportunities
....Read more...
Optical Assistant – High Wycombe
Full-time | Up to £27,000 + £400/month bonus | 9:30am – 6pm | 35 days holiday
Zest Optical are proud to be working in partnership with an outstanding practice in High Wycombe.
The team is looking for a friendly, professional Optical Assistant to join the team, supporting the delivery of high-quality eye and hearing care in a modern, patient-focused environment.
Alongside a competitive salary and monthly bonuses, you’ll also enjoy an impressive 35 days holiday, giving you plenty of time to rest and recharge.
The Opportunity
A reputation for providing an exceptional customer journey — from eye tests to eyewear and hearing care — all under one roof.
You’ll be joining a business that truly invests in people and technology, giving you the tools and support to offer the best service possible while developing your own skills and career.
Key Responsibilities
Deliver an outstanding, personalised experience to every customer
Support the Optometrists and Audiologists in providing seamless patient care
Assist with frame styling, lens advice, and product recommendations
Handle customer enquiries, appointments, and administrative tasks with confidence
Help maintain the high presentation standards and welcoming environment the store is known for
About You
Previous experience as an Optical Assistant
Passionate about patient care and building genuine relationships
Confident, adaptable and keen to develop further within a growing brand
A positive attitude and strong attention to detail
Why Join?
Be part of an international success story continuing its UK expansion
Enjoy a modern working environment with the latest technology
Full-time role, working 9:30am – 6pm
Competitive salary up to £27,000 plus monthly bonus of up to £400
35 days holiday in total
Ongoing training and development with clear opportunities for growth
Work within a supportive, people-first team culture
To apply for this role, please submit your CV using the apply link or contact us via WhatsApp for more information.....Read more...
Our client, who are a leading Electronic Components Supplier with ambitious growth plans, are looking for a Business Development Manager – South East to join their team on a permanent basis.
This role is fully remote, based in the field and would require regular travel across the South East to attend customer sites as a large part of the working week. My client has a large product portfolio including Custom Batteries, Power Supplies, Semiconductors, Electromechanical Components and more.
Key responsibilities of the Business Development Manager – South East job:
Maintain and develop a profitable customer portfolio by understanding customer requirements and offering tailored, ethical sales solutions.
Drive design-in activity across your account base using full group engineering and technical resources.
Develop strategic account plans to ensure successful delivery of growth objectives.
Proactively respond to, qualify, and convert sales enquiries within agreed timescales, securing orders to support revenue targets.
Take full commercial ownership of customer relationships, delivering both customer satisfaction and business development within assigned accounts.
Achieve or exceed assigned Sales and Gross Profit budgets.
Experience required for the Business Development Manager – South East job:
Strong understanding of the electronics industry, with excellent knowledge of electronic components and their applications.
Proven track record in business development, account management, and strategic account planning.
Ability to identify new markets, applications, and accounts, focusing on opportunities that will drive sustainable new business growth.
Highly motivated, driven, and committed to achieving sales success.
Knowledge or experience of VMI (Vendor Managed Inventory) solutions.
If this Business Development Manager – South East job could be of interest, send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878826 / 07471 181784.....Read more...
To maintain all Customer records and documentation.
To maintain online customer records accurately.
To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails.
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.
Training:
Working towards completing Level 3 Business Administration Apprenticeship Standard.
Monthly attendance at Hertford Regional College for workshops with your Assessor.
Training Outcome:
There will be opportunities for progression and a permanent position subject to performance.
Employer Description:Lux Property Services Limited are a company based in Hoddesdon, Hertfordshire that provide electrical maintenance and installation services and general building works to London, Home Counties and UK wide local councils either directly or on behalf of an established maintenance company. We also provide direct services to the private sector.We have an office unit with an integrated electrical parts store on an industrial centre that is situated close to a railway station and main road links. High street shops are a very short drive away.Working Hours :Monday - Friday, 8.00am - 5.00pm. Breaks to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Day to day duties will include:
Support with staff training
Minute meeting
Complete a project toward the apprenticeship
Produce accurate records and documents
Use of Microsoft office packages such as Word, Excel
Be the first point of contact for customers over the phone and in the opticians
Understand and use internal policies
Basic understanding of business finance
Sending paperwork to customers
Contacting customers to make them aware their glasses are ready
Booking appointments
Filing customer records
Setting up and carrying out pre-testing
Dispensing with supervision
Ensuring standards for quality, customer service and health and safety are met
Utilisie special product knowledge when required
Provide customer service within the shop
Training:Business Administrator Standard Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-
standards/business-administrator-v1-0
Functional Skills level 1/2.
Please click on the link above for more information regarding End Point Assessment.
Training and training location to be confirmed.Training Outcome:Potential opportunity for a role within the company following successful completion of the apprenticeship.Employer Description:We are a family-run business that prides itself on flawless customer service, eye tests and product range.
SPX Opticians is based in Nottingham and uses one of Europe's largest optical manufacturers to provide lenses, spectacles and sunglasses.
We deal direct with suppliers and sell in volume, which means lower prices for you... Guaranteed!
SPX Opticians is managed by highly qualified and registered opticians with the General Optical Council.Working Hours :8:45am - 5:15 pm, working days TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative....Read more...
Provide first-line IT support to staff
Install and configure hardware and software
Assist with network maintenance and troubleshooting
Monitor and update IT systems and databases
Support cybersecurity measures and data protection compliance
Help maintain IT documentation and asset records
Assist with system upgrades and new technology rollouts
Provide admin support including data collection and reporting
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:NowSkills Limited is an independent training provider with a direct ESFA apprenticeship delivery contract, and we’ve been delivering impactful digital apprenticeships since 2013.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Provide first-line IT support to staff
Install and configure hardware and software
Assist with network maintenance and troubleshooting
Monitor and update IT systems and databases
Support cybersecurity measures and data protection compliance
Help maintain IT documentation and asset records
Assist with system upgrades and new technology rollouts
Provide admin support including data collection and reporting
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:NowSkills Limited is an independent training provider with a direct ESFA apprenticeship delivery contract, and we’ve been delivering impactful digital apprenticeships since 2013.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
As an IT Engineer Apprentice, your main roles and responsibilities will include:
Being trained on, accessing and using established processes and tools to support customers
Giving direct customer support via phone and email
Using the ticket platform and escalation process for tracking and escalating issues
Carrying out problem diagnosis following established processes
Making analysis and recommendations against client requirements
Applying the company’s and the client’s security policies across all activities
Working on hardware, software and network cabling
Training Outcome:Entrust IT has a long-established record of hiring graduate apprentices into full-time roles.Employer Description:Founded in 2006, Entrust IT offers a range of technology solutions to small and medium size enterprises. Solutions include IT Support, Cloud Migration, Infrastructure and Hosting and Cyber Security.Working Hours :Monday to Friday, between 09:30-18:00.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At D.M. Keith we're more than just a workplace. We're a family.
We know that finding a meaningful and rewarding job can be a long journey. Our goal is to make that process as easy as possible for you, and to create a work environment that's satisfying - one where you'll look forward to coming to every day. Start your journey with us today!Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
