Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
This is a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital services across the organisation.
Main responsibilities:
Support the development, implementation, and maintenance of the College’s primary business information systems, in-house platforms, and digital services, ensuring they align with operational needs and deliver ongoing value.
Work collaboratively across the IT systems team and with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation.
Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution.
Assist in analysing user requirements and translating them into functional system improvements or new solutions to ensure that business-critical applications continue to meet the evolving needs of the College.
Contribute to the effective operation and ongoing support of administrative and information systems by ensuring they are well-maintained, documented, reviewed regularly, and aligned with best practices.
Provide first-line support for staff and students, managing incidents from initial report through to resolution and escalating as necessary while maintaining ownership of issues throughout.
Offer technical advice and assistance to users of the College’s business systems, including supporting the roll-out of software updates, new features, and infrastructure changes.
Foster positive working relationships with external suppliers and third-party support providers to ensure effective service delivery and system performance.
Cross-college Responsibilities:
You may be required to participate in cross-college teams and working groups on key projects.
You may need to attend relevant internal committees and groups. This could include preparing and presenting papers as required.
You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College’s FREDIE+ values and behaviors.
Student Related Responsibilities:
Anyone who has regular contact with children and young people in their day-to-day responsibilities, must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner.
You will be involved in supporting college open days, supporting during the exam season, student enrolment and any other required events.
Other Responsibilities:
All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by:
Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policy and procedures.
Ensure compliance with Data Protection Regulations.
Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition.
Training:This is a cross college/campus role.
Head office: City Campus, Granville Road, Sheffield, S2 2RL.
College attendance: Day release
Venue: @ City Campus, Granville Road, Sheffield, S2 2RL.
Training Outcome:Discussed and agreed as applicable.Employer Description:The Sheffield College is a further and higher education college that provides academic, vocational and professional qualifications to approximately 14,500 young people and adults a year. Our mission is transforming lives through learning.
The college, which is Ofsted graded ‘good’, provides high quality academic, technical and vocational training to enhance qualifications, skills and employability across the region, and operates from a number of campuses and sites across the city.Working Hours :Monday - Friday: Between the hours of 8.00 am and 18.00 pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Non judgemental....Read more...
Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
Problem Solving: Address patient concerns or queries promptly and professionally
Training:
Business Administrator Level 3 Apprenticeship Standard
Tutor support via online platform 'bud'
20% off the job training
Training Outcome:
Possible permanent position considered on completion of the apprenticeship
Employer Description:You should never compromise when it comes to eye care. From vision exams and eye health checks using the latest technology, to a wide selection of frames and contact lenses to suit every need and budget, Woodford eye clinic has got you covered. Our team is dedicated to providing top quality vision services to the community.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Assist in the preparation and maintenance of material datasheets.
Support the management of International Material Data System (IMDS) entries.
Ensure compliance with REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulations.
Monitor and report on Substances of Very High Concern (SVHC) in automotive materials.
Respond to customer inquiries received via email in a timely and professional manner.
Collaborate with internal teams to gather necessary information for compliance documentation to aid our sales team and business quotation
Stay updated on changes in automotive material compliance requirements and regulations
Reporting the weekly progress and maintaining the compliance database
Training:
Training will take place in work, once a week, online via the training provider
121 webinars with additional support to complete assignments
Training Outcome:
Once qualified, there are many options within Diodes. Either within the Quality department moving into different areas of quality
or moving into an Engineering role within other departments
Employer Description:Diodes Zetex Semiconductors are a leading global manufacturer
We design, develop, manufacture, and deliver high-quality semiconductor products to the world's leading companies.Working Hours :Monday to Friday - 8.15am - 4.30pm
45 minutes lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is always at the highest level.
What you’ll do:
Be the first point of call for customers
Answer incoming calls to the centre
Deal with transactions including setting up direct debits and cash handling
Handle membership enquiries, including selling memberships to customers
Deliver first-class customer service
Answer customer queries
Set up equipment
Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
What your apprenticeship includes:
A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship trainer
The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Centre Opening Hours (including events):
Monday to Friday, 06:30-22:00.Weekends, 08:00-18:00.
Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes.
Hourly Rates:
Under 18 - £9.34
Over 18 - £13.85
Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:Wavelengths Leisure Centre is located just a 5-minute walk from Deptford train station on the Lewisham and Greenwich border. Working in partnership with Lewisham Council, our 50 station gym also contains two fitness studios, plus a third studio on the first floor.Working Hours :40 hours a week, exact shifts to be confirmed - including early mornings, evenings and weekends.Skills: Communication skills,Customer care skills,Team working....Read more...
Main Responsibilities:
Collating and distributing regular reporting to provide oversight to the team on performance against KPI's and KRI's within the Commercial (Leisure) team and across the wider commercial function
Helping to keep active facilities open and eligible to fund through acquiring outstanding information or documents that have been requested as part of ongoing facility management
Escalating customer requests for extensions or payment deferrals to the Portfolio Monitoring team for review
Helping to support the submission of new opportunities to grow and develop existing facilities
Monitoring shared inboxes to pick up/triage queries promptly
Providing cover on the phones as part of the wider commercial function
Supporting the Leisure team in responding to queries from active clients on how their facilities work and ensuring they have a full understanding of the suite of products available (e.g., brands), as well as Unit Stocking / DF Choice
Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy
Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.
Company Benefits:
10% Employer pension contribution
Private medical insurance for you and your partner/spouse
30-day annual leave entitlement plus Bank/Public Holidays
Free Gym Membership
Discretionary annual bonus
Discretionary share awards
Life Assurance
Income Protection
Save As You Earn company share acquisition scheme
Tax-efficient salary sacrifice scheme to obtain bicycles and electric vehicles
4 days of paid volunteering leave to support our local communities
Vibrant office location in the lively city centre of Manchester
Training:Customer Service Level 2 Apprenticeship Standard.Training Outcome:You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers.Employer Description:At DF Capital, they champion banking for ambition. As an award-winning provider of commercial finance and savings, they empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, the team of over 150 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
SCCU Group is recruiting for an Business Administrator to join their small and friendly team. Join our team at SCCU group and become an education superhero! Our mission is to equip you with the powers of innovation, creativity, and passion to shape the future of education. Together, we'll conquer the challenges, inspire minds, and make learning an unforgettable adventure. If you're ready to don your cape and unleash your inner education superhero, join us on this epic journey. The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service. The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrollment process. Key Responsibilities:
Enrolment
Facilitate the smooth enrolment to all programmes
Collect and review all necessary documentation to ensure compliance with programme requirements
Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status
Compliance Management
Stay updated on all relevant regulations, policies, and guidelines related to all programmes
Ensure that all enrolments and documentation meet regulatory and organisational standards
Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements
Customer Service
Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrollment process
Resolve issues and concerns raised by learners and employers promptly and professionally
Maintain a positive and helpful demeanour to enhance the overall customer experience
Data Management
Maintain accurate and up-to-date records of all enrolments
Forecast weekly accurate enrolment position against the sales enrolment targets
Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements
Collaboration
Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle
Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise
Experience
Strong understanding of all SCCU Group programmes, regulations, and compliance requirements
Excellent organisational skills and attention to detail
Exceptional customer service and interpersonal skills
Proficiency in using CRM software and other relevant tools for data management
Ability to work independently and as part of a team
Strong communication skills, both verbal and written
Previous experience in a similar role within an apprenticeship or a related field is highly desirable
Experience in handling customer queries and providing support in a professional manner
Training:SCCU expects all members of staff to work effectively as part of a team, or teams, delivering high quality education and support to organisations, clients, staff and students.Training Outcome:N/AEmployer Description:We offer the following rewards to our staff:
22 days holiday plus bank holidays.
Extra day holiday for each year’s service up to 25 days.
Dress down Fridays.
Access to employee assistance programme (Life & Progress).
Performance Awards in the form of vouchers and other prizes for outstanding performance.
Annual Staff Conference for staff to gather and connect.
Various opportunities for skill development and progression.Working Hours :Schedule: Monday to Friday.
Work Location: Office-based - Coventry.Skills: Administrative skills,Customer care skills,IT skills,Communication skills,Team working,Problem solving skills....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for a Sales Executive to work in their leading facility in the Southeast of England.For the successful Sales Executive, our client is offering.
Competitive salaryEmployee's yearly evaluation - this bonus can range up to 10% depending on performance / KPIs, etc. Company vehicle – with fuel cardRemote working – 2x days working from home and 3x days on the roadPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in the Service Company pension planCompany sick payHealth Care SchemeCycle to Work Scheme
The Role – Sales Executive
Promote and sell the organisation's products and services, including spare parts and provide technical sales support.
Main tasks & responsibilities for the Sales Executive
Achieve the approved budget by meeting individual and team targets to grow new and existing customers.Pursue sales leads, visit existing and new customers; assess customer needs and suggest appropriate products/services, negotiate prices and delivery times within limits of authority, and conclude sales orders tomeet sales targets.Manage assigned customer relations, act as business manager towards assigned customers, and be the main point of contact.Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business.Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organisation.Collaborate with technical support representatives in the market area to coordinate and channel technical support towards assigned customersKnow, understand, and comply with the business code of conduct and relevant competition laws.Understand and comply with all Safety and Environmental requirementsUse Salesforce (CRM) for documenting leads, sales, and customer dataUse the configurator for quotations and price deviation approvalsPerform all other duties as required by the Manager within the physical constraints of the job.
What our client is looking for in a Sales Executive.Education:
Suitable educational background; commercial, mechanical engineer, or production engineer subjects (Bachelor/academic level)
Work Experience:
Experience in sales and marketing within the commercial vehicle industry, preferably with knowledge of tail lifts (but not essential as training will be provided).
Competencies:
Ability to work in an international business environment/a matrix organizationProven ability to drive and develop equipment business sales and profitabilityProven ability to develop and manage customer relationshipsResults-driven and achievement-driven driven and eager to create long-term relationshipsHigh integrity and excellent interpersonal and communication skillsStrong business mindset with financial skillsGood technical skills and product knowledge
Alternative job titles to the Sales Executive role.Sales Executive, Senior sales executive, Sales Consultant, Sales professional, Area Sales, Field Sales, Sales representative, Commercial sales, Plant SalesThe Sales Executive position is Commutable From.Woking, Guildford, Bracknell, Farnham, Aldershot, Leatherhead, Southeast EnglandFor further information about this Sales Executive role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.....Read more...
The role will involve the following duties:
Assembly
Testing
Inspection
Packing
Goods inward inspection & despatch
Stock control
Fault finding
Training:Engineering Fitter Level 3.
Delivery Method:
Apprentices attend Loughborough College 1-day per week during term time
Dedicated trainer/assessor to visit the apprentice(s) in the workplace
Training Outcome:There are lots of opportunities within Ebro Valves for future progression following completion of this apprenticeship.Employer Description:Our U.K sales office and stocking facility located in Moira, Derbyshire -joined an already extensive global team in 1996.We stand ready to resolve your valve process problems by providing you with reliable and innovative flow control products from a single source. Our application engineers and superior customer service personnel are supported by extensive inventory & valve automation capabilities. When we say support, that’s exactly what we mean. If you chose EBRO as your partner, you can expect unrivaled customer service.Working Hours :Monday to Thursday 8.30am - 4.30pm and Friday 8.30am - 3.30pmSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
To provide support to the Business Support Managers
To support development and management of the administrative systems
To support the provision of a proactive and confidential secretarial and administrative support service to the Director and, where time and priorities allow Heads of Service withing the department
To coordinate diaries and arrange appointments to utilise time to best advantage
To support the scheduling, organisation and servicing of meetings
To support production of quality documents and reports by ensuring a consistent format and presentation is maintained
To monitor correspondence, ensuring the timely provision of written replies on behalf of the Director or Heads of Service where required and take follow-up action where appropriate, redirecting if necessary
To operate a bring-forward system for the Director I Management Team and ensure ready access to all relevant papers and supporting documentation for meetings, interviews, etc
Alert the Director where there are areas for concern or urgent action
To receive telephone calls and personal callers on behalf of the Director, respond to enquiries where possible or refer the enquiry if appropriate
To maintain efficient, effective and confidential electronic and paper filling systems
To implement Departmental administrative policies and procedures
To liaise and work in close co-operation with Heads of Service, managers and support staff as required
To assist in the operational implementation of new processes resulting from policy development
To support the Director and other Departmental budget holders by ensuring dissemination of up to date and accurate budget information for discussion at divisional senior leadership team meetings
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
To monitor the implementation of Health and Safety procedures and to raise any concerns or suggestions for revision with the Head of Service, supporting preparation of reports for the Director as required
To input data on relevant IT systems in an accurate and timely basis and to be aware both performance indicators this data contributes to and of the department's and council's Performance
To participate in and service departmental, corporate, cross departmental or multi-agency working groups as required
To undertake any other duties as required by the Director or Head of Service as appropriate to the grading of the post as required by management
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
Training:
Level 3 Business Administrator Apprenticeship Standard
Flexible online learning
A combination of live webinars, self study, learning journals and online modules
Training Outcome:
This role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:The London Borough of Merton Council, located in South West London, is dedicated to serving a diverse and vibrant community, offering innovative public services and fostering sustainable development. Join a forward-thinking council committed to excellence, inclusivity, and the well-being of its residents.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Independent working....Read more...
A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
Microsoft 365 and Azure fundamentals
Cloud service delivery and virtual network management
Operating systems, hardware basics, and remote device support
Backup solutions, disaster recovery, and security best practices
Network troubleshooting, VPNs, and firewall configuration
IT support methodologies aligned with real client environments
Training Outcome:This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.Employer Description:Davis Ground IT Services represents the evolution and unification of two longstanding Midlands-based IT support companies - Davis IT Solutions and IT Services Support. With a collaborative history spanning over 18 years, our merger in August 2018 marked a significant milestone, instantly doubling our resources and combining our extensive expertise in IT support services.Working Hours :Full-time Monday to Friday – Working hours 9:00am – 5:30pm. In person at the Coventry office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Turn feedback into action and keep residents happy
Resident interaction. Actively listen, engage, and gather insights to shape our services and community events
Event delivery. Assist or lead on-site events that bring our community to life and enhance our brand
Onsite presentation. Help maintain a clean, safe, and welcoming environment
Property checks: Conduct regular inspections to uphold high standards
Resident support: Respond quickly and helpfully to questions, reviews, and feedback
Experience delivery: Provide moments that exceed resident expectations
Apartment support: Help manage and maintain apartments for a seamless living experience
Problem-solver: Handle challenges proactively before they escalate
Idea generator: Contribute fresh ideas and solutions to improve the resident experience
Admin & records: Keep documentation accurate and well-organised
Brand representation: Embody our brand values in every interaction
Maintenance coordination: Assist with basic maintenance needs and ensure smooth operations
Health & safety: Maintain a solid understanding of safety protocols and confidentiality
Ideal Candidate:
Experience in customer service, ideally in the residential or hospitality sector
Strong communication and interpersonal skills
A team player with a proactive, confident approach
Able to work independently and adapt to change
Detail-oriented with a focus on continuous improvement
Enthusiastic and able to thrive in a fast-paced environment
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training Outcome:
There will be opportunities beyond the apprenticeship for the right candidate
Employer Description:We bring our buildings, homes and green spaces to life through events, brand activations, pop-ups and more - from Red Bank to Collyhurst Village, putting you at the heart of these vibrant new neighbourhoods. Why? Above all else, for experience.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answer Enquiries:
Respond to customer questions via phone, email, live chat, or in person
Provide accurate information about products, services, or policies
Resolve Issues:
Handle customer complaints and find appropriate solutions
Escalate complex issues to supervisors or other departments when necessary
Process Orders and Transactions:
Assist customers with placing, tracking, modifying, or cancelling orders
Process payments, refunds, or exchanges when required
Maintain Customer Records:
Update customer accounts and keep accurate records of interactions
Ensure data entry is timely and error-free
Follow Up:
Follow up on unresolved customer inquiries
Ensure customers are satisfied with resolutions and service
Provide Product or Service Support:
Guide customers in using products or services
Troubleshoot basic technical or usage issues
Collaborate with Other Teams:
Work with sales, technical, or billing teams to solve customer issues
Communicate customer feedback to improve products or services
Meet Performance Goals:
Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates
Stay Updated:
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed
Maintain Professionalism:
Interact with customers in a courteous, empathetic, and helpful manner
Represent the company positively in all communications
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.Training Outcome:Possible progression opportunities. Employer Description:We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.Working Hours :Monday to Thursday 9am - 5pm, Friday 9am - 2pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.
What You Will Learn
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Training:
Information Communication Level 3 (ICT) Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualifications
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential.
By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty.
Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world.
TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Motivated,Hard-working,Hardware and software....Read more...
Customer Care Officer - Renfrewshire - Salary up to £30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Attend resident meetings and community events as required to build positive relationships with stakeholders.RequirementsProven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems.DesirableKnowledge of housing association practices and social housing legislation.Experience working on refurbishment or planned maintenance projects.BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Are you a dynamic, passionate and energetic team player? If so, we are looking to expand our team with a Personal & Project Executive Assistant to support the operational & delivery side of the business, who is eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's in it for you?At Modus Vivendi, we are a close-knit, enthusiastic team that thrives on creating outstanding experiences for our clients. As a smaller, privately owned business, our team is our greatest asset, and every team member plays an essential role in our success. We offer a supportive and inclusive work environment, where every team member is valued and is given the opportunity to grow. Plus, our size means we can invest in YOUR development through training and hands-on experience with cutting-edge technology, ensuring you are always learning and progressing.For your efforts and commitment, you will be provided with the following;
LaptopPension schemeAccess to company trade discountsA collaborative and supportive working environmentAll expenses paid social activities and eventsAdditional training development
Our Core Values Teamwork & Collaboration - Teamwork is integral to our success, fostering an environment that encourages open communication, mutual support, and collective problem solving. Personal Growth - We support the professional and personal development of our team, offering opportunities for continuous learning, skill enhancement, and career progression. Innovation - We thrive on pushing boundaries and reimagining the smart home experience, motivating our team to develop innovative solutions that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use. Customer Focussed - We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships. Attention to Detail - Quality matters in every aspect, even down to the smallest detail. Job RoleAs a Personal & Project Executive Assistant in the Smart Home Technology sector, you will play a crucial role in assisting the Directors with daily and project related tasks, liaising with clients and project teams, quotations and post-installation support, ensuring the smooth operation of the office and engineering teams. This role involves managing the diaries of engineers, handling stock orders and inventory, preparing materials for engineering tasks, providing assistance to engineers as needed, and managing first-line inquiries from clients. This role offers a dynamic and supportive environment for individuals looking to contribute to the success of our projects while developing their administrative and project management skills.Based from our office in Maidstone, the hours will be Monday to Friday 8:00am to 5:00pm with some flexibility.Duties and responsibilities
Provide a first point of contact for staff and clients, ensuring excellent levels of customer service at all times along with a high-level customer experienceScreening of correspondence to ensure contact is correctly prioritised and referred to the relevant colleagueResponding to customer enquiriesFollowing up on sales enquiriesDocument managementMinute taking of meetings with internal staff, reporting action points and follow up with those responsible to ensure deadlines are metProviding project support where requiredProcurement and stock managementProvide support to engineers with administrative and logistical tasksAssistance with the management of engineer's diaries and booking of appointments
Requirements
An enthusiastic, positive and energetic approach to workA high degree of self-motivation, efficient, ambitious and driven to succeedConscientious and good use of own initiativeStrong organisational skillsExceptional attention to detailHigh standards, both personally and professionallyHighly numerate, accurate and literateExcellent communication skills (oral and written)Capable of working as part of a team or independently as appropriateAdeptness to prioritise and manage multiple tasks and flexible to cope with the changing needs of the company whilst remaining calmAdministratively self-sufficient, proficient with Excel and other Microsoft Office Suite applications
About the companyWith over 20 years of experience since being established in 2005, we have built a reputation as one of the premier smart home companies in the industry, working on exciting projects ranging from bespoke home cinema systems to fully integrated multi-million-pound properties. When you join us, you will be joining a dynamic, energetic team committed to delivering excellence. If you're looking for a role where you'll feel challenged, supported and appreciated, we'd love to hear from you. Please apply here.....Read more...
Develop an understanding of railway system engineering
Complete a Level 6 engineering apprenticeship
Assist in on-site condition assessments of rolling stock and associated components, as well as the completion of failure, optimisation investigations and the production of rolling stock, on-track plant and on-track machine standards compliance reviews.
Attend any training courses deemed necessary by the team lead
Represent Serco RTS during placements within partner supplier and customer premises
Support business development initiatives globally by assisting on bids and proposals, ensuring Serco remain competitive and securing further work
Interface with domain specialists and other disciplines within Serco, including testing, training, operations, and engineering teams, to ensure cohesive project delivery
Support the Technical consultancy engineers in all delegated responsibilities
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Once you have completed your Level 6 Apprenticeship, you have a full-time job at RTS. Employer Description:At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Working Hours :Monday - Friday 9am to 5pm, flexible (can be discussed at interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills....Read more...
Work with SDNPA employees and designated partners to support the promotion of caring for and enjoyment of the national park environment.
Assist in promoting and carrying out the operational work programmes to implement countryside management projects and support landscape, wildlife and recreational management.
Assist colleagues in their work developing and maintaining links with visitors, partners and the local community.
Participate in practical and applied training relevant to carrying out the apprenticeship as required.
Undertake office administration tasks relevant to the role to develop business management skills which will including using Microsoft office systems and SDNPA / project procedures and processes.
Understand and ensure high levels of customer care at all times.
From time to time other duties may be requested by SDNPA in line with the grading of this post.
Training:Block release to Sparsholt College, schedule to be confirmed.Training Outcome:Progress withing the industry.Employer Description:The South Downs National Park Authority (SDNPA) is responsible for keeping the South Downs a special place. The SDNPA is also the planning authority for the National Park.
The Authority is a public body, funded by government, and run by a Board of 27 Members.Working Hours :Monday - Friday, some exceptions weekend work, but its voluntary to take those work days, paid extra or TOIL.
37hrs.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Physical fitness,An understanding of the role,Can do attitude....Read more...
Supporting day-to-day delivery across client campaigns
Assisting with PPC and SEO client campaign delivery
Creating and editing video content for social campaigns, case studies, and client projects
Helping organise and attend events, from trade shows to networking meetups
Writing blog content, email newsletters, and website updates
Assisting with campaign reporting, keyword research, and creative planning
Promoting Flex’s own marketing through video, content and social campaigns
Learning and developing skills across multiple marketing disciplines
Training:You'll be supported to complete the Level 4 Marketing Executive Apprenticeship, which covers:
Marketing principles, strategy, and customer lifecycle
Content creation, campaign management and analysis
Brand positioning and communications
Legal, ethical and data protection in marketing
Using digital tools to track performance and customer engagement
And more:
Duration: approx. 15-18 months (inclusive of End Point assessment Gateway period)
Delivery: Remote workshops with support from a dedicated marketing tutor
Outcome: Recognised Level 4 qualification - equivalent to the first year of a bachelor's degree
Training Outcome:This apprenticeship will support you in gaining key skills needed to become a marketing executive. Employer Description:About Flex We’re Flex, a fast-growing digital marketing agency working with brilliant businesses across construction and healthcare. Our mission? To simplify digital and do good, honest work that builds long-lasting partnerships.Working Hours :Monday to Friday, 9am - 5pm.Skills: IT skills,Organisation skills,Creative,Marketing Experience....Read more...
Office and general administration
Accounts support
HR and Recruitment administration
Farm-specific administration
Project and team support
Communication and coordination
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:A permanent role may be available for the right person subject to company status at the time. If this were not possible, we would support the apprentice in finding permanent employment with application and interview support. Employer Description:We grow and pack vegetables for wholesale food markets, farm shops and food processing companies. We are a small business but growing in size. We employ 20 permanent members of our team and up to 20 agency workers at our peak times. Our company is family owned and run. We are based in Kirton Holme, near Hubberts Bridge south of Boston on the A52 towards Swineshead.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience,Experience of using Microsoft....Read more...
The responsibilities of the role are to support and engage and communicate with different departments in the company as well as interacting with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas.
Duties to include:
The role will cover all manner of administrative duties including general admin, word processing and filing, photocopying, faxing and shredding as well as dealing with telephone enquiries.
You will develop the skills and knowledge to aid staff and internal/external customers in a polite and efficient manner.
You will also use the company’s bespoke software and have the responsibility of dealing with invoices.
You will assist in the day-to-day work of the administration department, including responding to customer’s requests, updating systems, and maintaining accurate records.
As the Business Administration Apprentice, you will undertake and successfully complete a Business Administration programme within an agreed timeline.
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Business Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:As a company we are committed to providing development and training opportunities to our employees. An apprenticeship is the grounding for your future development and there are lots of opportunities to develop your career.Employer Description:Avalon Motor Company is a family business, established in 1987; we have been servicing the community of Somerset to the highest standards of customer care for over 30 years. We are situated only minutes away from the world-famous Glastonbury Tor, on the Wells road.
We aim to bring you the best selection of used cars possible alongside the very best in customer service. With many happy customers each month, take a moment to read some of our latest five-star reviews.
Whatever the type of car that you are looking for, we are here to help. Used SUV? No problem, used hatchback? We’ve got you covered. With a large selection of quality used cars at any one time, we are proud of the choice we have at our used car dealership in Glastonbury and we are certain that you’ll find the car that you are looking for with us.
From the moment a vehicle arrives with us to the moment it leaves, attention to detail and unrivalled customer service is paramount for us. We treat our customers how we would expect to be treated ourselves. From servicing and MOTs, to car sales, whatever your requirements, please don’t hesitate to contact us.
We stock a cross-section of used vehicles, including used Citroens, BMW, Mercedes, Ford, Kia, Vauxhall, VW, Volvo, Renault, Peugeot, Skoda, and Nissan to name but a few. With prices to suit every budget, and finance packages to make your new purchase affordable, we consider ourselves a ‘one-stop’ buying experience.
We’re proud of our reputation and we work hard to ensure, you, our customers are 100% happy with your purchase. If you’re looking for your next car, let us help you.Working Hours :Monday - Friday, 08:00 - 17:00.
1 hour lunch break.Skills: Attention to detail,Problem solving skills,Logical,Team working,Initiative....Read more...
Evaluate process rejects on a daily basis and provide scrap report if required
Retrieving and setting gauges for shop floor processes in a timely manner
Ensuring that gauging is released for external calibration on a weekly basis and ensuring that the general calibration status is in control
Ensuring that the shop floor has correct inspection records available
Providing PDI support to ensure parts are passed off in a timely manner for required sales
Performing daily process audits against the provided checklist to identify non-compliance and communicate remedial action items accordingly
Assist containment actions to check parts for dimensional failures and perform visual inspections
Using a variety of measurement devices to evaluate in-process machined castings to determine conformance (verniers, bore gauges, micrometres etc.)
Providing support within more junior roles as and when required.
Assist with running CMM programs to perform daily checks of the parts
The above does not expressly define the full extent of the role – we reserve the right to expect any other reasonable task to be undertaken.Training:
You will be required to attend Advance 1 Campus, Dudley College, 2 days in year 1, 1 day thereafter, term time only
You will be assigned an assessor who visits you in the workplace every 8 weeks to support you on your apprenticeship
Upon successful completion of your apprenticeship, you will gain a Level 3 Engineering and Manufacturing Support Technician qualification
Training Outcome:A career as a Quality Inspector, Quality Technician or Quality Engineer.Employer Description:The Brockmoor Foundry is a long established foundry whose core competency is the manufacture of ductile (spherodial graphite) iron. We manufacture a broad range of metal grades from 400/15 through to 800/2 across a diverse product range. As part of our ongoing commitment to providing a vertically integrated supply solution, we offer a wide range of additional, high precision services including machining, painting and assembly ensuring our role in the supply chain is all encompassing and lean and meets the expectations of an increasingly demanding market place. Our enviable customer portfolio (including several global market leaders in Commercial Vehicles, Hydraulics and Off Highway) demands that we embrace a long term commitment to collaboration and product optimisation whether through Cad support, Solidification analysis or our several years of experience. This same commitment is applied throughout our customer base with large and small accounts alike.Working Hours :Monday to Thursday
08:00 - 16:30
Friday
08:00 - 15:00.Skills: Communication skills,Attention to detail,Motivated,Meet targets,Willing to learn,Drive for improvement,Meet deadlines....Read more...
Receptionist Chippenham £12.40 per hour – part time
Working Monday & Tuesday afternoon only – some holiday cover by arrangement
Part time Receptionist / Chiropractic Assistant for thriving and privately owned Chiropractic business in Chippenham
THE ROLE
As Receptionist / Chiropractic Assistant you will be the first point of contact for our customers whether by phone or in person so your customer service and communication skills must be excellent. You will answer the phone, take general enquiries, book appointments, greet clients, providing a high level of caring customer service to support the Chiropractors at all times.
The Company
Our client is a Chiropractic clinic with established and extremely successful practices in Chippenham and Portishead.
The Person
As Receptionist / Chiropractic Assistant you will be an organised, efficient and caring individual, with good administrative and customer service skills. Friendly and engaging, with good communication skills, you will ideally have an interest in good health, fitness and wellbeing.
This role requires you to work the following shifts:
Monday 1.00pm until 7.00pm
Tuesday 1.00pm until 7.00pm
You may also be required to work additional hours by prior arrangement when other staff are absent or on holiday.
If you wish to be considered for the role of Receptionist / Chiropractic Assistant, please forward your CV quoting reference 250566L
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist secretary administration assistant customer service jobs wellbeing chiropractor chiropractic assistant part time jobs Chippenham Wiltshire....Read more...
Regional Lens Account Manager job covering North West England. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across the North West region (Manchester - Liverpool).
The Regional Lens Account Manager will successfully grow new and existing accounts, to ensure the company’s ambitious growth strategies are achieved. The individual will identify commercial opportunities to create value for accounts, and successfully manage the delivery and execution of these opportunities.
Regional Lens Account Manager – Role
Manage all day-to-day aspects of customer accounts to achieve revenue growth and achieve business KPIs, goals and strategy.
Evaluate the overall effectiveness of the territory, and customer accounts, identifying opportunities for improvements.
Undertake data analysis of the commercial opportunities that are available to create value for customers and create innovation options to address these.
Deliver insights to the customer to support their continued success
Be the key point of contact for customer(s)
Regional Lens Account Manager – Requirements
Must have FBDO qualification
Previous optical B-2-B sales experience preferable
Ability to communicate at all levels both verbally and in writing
Ability to effectively analyse and interpret data
Regional Lens Account Manager – Salary
OTE package circa £80k
Range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now link below.....Read more...
