We are on the lookout for an amazing Apprentice Client Services Executive to join our busy team in Basingstoke. The role is varied and would suit someone with an interest in Customer Services and Business Administration. The ACSE will initially support the current CSE team with adhoc duties and, with ongoing training and support be responsible for organising the production and delivery of various print campaigns. The job will involve guiding our clients through the entire production process, liaising between them and our supply chain on artwork approval, production, and delivery. The successful candidate will be the first point of contact throughout the production process, and we are looking for someone who is fully customer-centric, who cares about delivering a fantastic client experience. Applicants will need to be able to demonstrate they can work well under pressure, being able to prioritise many tasks effectively. A keen eye for detail is a must, and you should feel comfortable talking to people at all levels within an organisation.
No experience necessary as full training will be given
Key responsibilities
Project Management of Print Campaigns
Creating Purchase Orders, Order Confirmations and Invoices
Updating and maintaining the CRM with up-to-date project notes
Communicating with clients and suppliers through phone and email
Prioritisation of tasks
Asking for feedback on completed jobs
Reporting to the CS Manager
Training:Level 3 Business Administrator apprenticeship. Training will take place at the employer's site, with the business trainer going to the site.
The apprentice will have monthly meetings with their business trainer where they will be assessed through both practical training and assessment at work.Training Outcome:This apprenticeship can lead to further career opportunities such as management or senior support roles.Employer Description:Clone is an independent, full-service marketing services agency intent on creating impact for you and your brand. Our expertise and experience allow us to produce the courageous, creative solutions that modern brands require.Working Hours :Your normal hours of work are 40 per week (excluding unpaid breaks). Your normal pattern of work will be Monday to Friday 9.00 a.m. – 5.30 p.m. or as advised by your Line Manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Professional telephone manner,Polite....Read more...
Update and maintain company databases with accurate information.
Use supplier systems to input and manage customer data.Operate remote servicing software for customers’ alarm systems and distribute service reports.
Handle incoming and outgoing correspondence via post and email.
Provide front-line support by answering calls, directing enquiries, and liaising with staff across departments and management levels.
Assist with the planning, organisation, and execution of projects.
Build and maintain positive, professional relationships with customers and colleagues.
Identify and help resolve issues related to office processes and communications.
Recommend and implement improvements to enhance administrative efficiency.
Use Microsoft Office applications, including Word and Excel, to support day-to-day tasks.
Take on additional administrative duties as required, demonstrating flexibility and a team-oriented approach.
Training Outcome:There may be an opportunity for a full-time role after successful completion of this apprenticeship.Employer Description:After years of professional security experience, we founded The On Call Group to help business owners and teams make their operations more streamlined whilst giving access to a large network of security consultants and technical system engineers all over the UK.Working Hours :Monday-Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Support the Account Managers and Sales Team with quoting, ordering, deliveries, and invoicing for all customers.
Ensure efficient running of inbound and outbound warehouse activities.
Field inbound calls and make outbound calls to customers, vendors, and suppliers.
Communicate with suppliers and vendors on customer opportunities.
Management of sales reports.
Training:
The training for this role is delivered using a mixture of remote and face to face delivery.
Training Outcome:
Potential to progress to level 4 qualifications
Employer Description:Since our incorporation in 2002, we've evolved with the IT landscape and currently manage successful relationships with over 100 different companies, ranging from global enterprises to small local businesses, who rely on us for IT Support, services, and solutions.
As of 2024, Freestyle TS became an employee-ownership trust. So, when you join Freestyle TS, you're not joining a regular company; through the trust you'll have indirect ownership of a long-standing, prosperous company, you can receive annual tax-efficient bonuses, you'll have greater control over the company direction and you'll be working with a more committed, engaged team.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Logical,Team working,Patience,Enthusiasm....Read more...
To efficiently process all duties expected of a Pension Administrator
Understand pension auto enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
Able to review and understand client data provided in excel
Producing and cross checking pension contribution schedules within agreed timeframes
Maintaining records using NFP software
Ensure that client files are kept accurate and up to date
Ensure that all client history (at both employer and employee level) is fully documented
Working with the Pensions Regulator – online / telephone and email
Completing, issuing and recording statutory documentation in line with pension legislation
Working with a variety of pension providers / insurance companies - online / telephone and email
Answering employer/employee queries via telephone or email
Work with colleagues on routine outstanding work ensuring clients are aware and understand requirements / consequences
Support the day-to-day workloads of the team including inbox enquires
Manage own allocated workload taking on additional tasks during quiet periods.
Report client dissatisfaction to Team Lead and Head of Customer Service accordingly
To develop understand and work with clients under all systems and services within the Pension Team
To book client/employee calls with Consultants / Wealth Management Team as required
Training:
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,Organisation skills,Customer care skills....Read more...
Safe storage of partsHandling storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training:
We use a blended learning approach
Face to face with a Skillnet Skills Coach
Mentor in the workplace
Visits throughout the apprenticeship to the MAN Training Academy
Training Outcome:
Mentor
Team Leader
Employer Description:Fishlake Commercial is a family-owned business that was established in 1984 and has grown steadily over the years
A real commitment to our customers ensures you will receive top quality service 7 days a week, we make excellent customer service and maximum vehicle uptime out top priority.
We are a multi franchise dealer providing a wide range of services some of them include...
Out of hours servicing at a flat rate While you wait servicing and repairs Zero lead time for most of our workshop bookings Diagnostic and repair of Air Conditioning Systems including bus & coach Laser wheel alignment Warranty & R&M repairsWorking Hours :Monday to Friday (weekends may be required) this will be conformed at Interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience....Read more...
You will be working in a modern office environment, with a relaxed dress code, and a team that is here to support you in your career and personal development that could lead to other specialist roles within our business. Become a digital champion within your role, utilising our range of systems available to you.
Answering calls through our telephony system from policyholders or third parties, using our advanced systems to deal with queries. No sales involved
Using digital and verbal communications to support both internal and external customers
Supporting and resolving customer requirements for changes on policies and submitting work requests to the back-office team through our digital platforms, to ensure that customers are fully informed and necessary documents are sent
Identifying, logging, and resolving complaints from policyholders or third parties through our various systems
Keeping up to date with process changes, system updates and policies, including IT Security and GDPR regulations
Training:Customer Service Specialist Level 3.
The programme’s delivered in 6 modules across 13-months. Each module consists of three components, based on our learning methodology:
Ignite: Online activities that participants complete before the Masterclasses, helping to engage them in the topic. Approximately 3 hours per module
Immerse: Masterclasses where participants get the opportunity to bring what they learn to life with practical activities and interact with other learners. 6 x ½-Day Masterclasses.
Impact: Activities completed after the masterclass to help participants reflect upon their learning. They are also designed to capture evidence of the knowledge that has been gained, and the skills and behaviours that have been embedded. This helps to build the portfolio of evidence that participants need for their End-Point Assessment. The time requirement varies depending on the complexity of the activities per module but equates to roughly 4 hours per month.
The total duration of the apprenticeship including the End-Point Assessment is 15 months.
You will receive 1-2-1 coaching from your Instep tutor. Training Outcome:There are many exciting career pathways available within the organisation following successful completion of your apprenticeship. This maybe in Customer Services and other specialist roles in Diligenta. Employer Description:Diligenta is a market leader in the Life and Pensions sector, providing administration services to many of the best-known financial services companies in the UK. We provide services to one in four of the UK’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers.
Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, through our exceptional services and diverse platforms, all of which gives us our distinct personality.
Our extensive digital platforms allow us to provide the excellent customer experience which is at the heart of everything we do. We also believe that providing an excellent employee experience is just as important. We care about the moments that matter and work at delivering diverse solutions every day.
We at Diligenta believe that a diverse mix of talented and ambitious people helps us better understand and respond to our client customer needs. Working in customer facing roles can be extremely rewarding, and by using a range of digital platforms to find the optimum solution for your customer, you can help people achieve goals and play a direct role in the success of the businesWorking Hours :Monday- Friday shift are between 9am and 7pm for example 9am- 5pm, 10am- 6pm, 11am- 7pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Non judgemental,Patience,Desire to learn....Read more...
Responsibilities and Tasks:
Accounts Payable & Receivable:
Assist with processing supplier invoices and reconciling supplier statements.
Help with preparing customer invoices and supporting credit control.
Maintain accurate records and understand the full cycle of payables and receivables.
Bank Reconciliation:
Learn how to perform monthly bank reconciliations and understand cash flow management.
Help investigate and resolve any bank discrepancies.
General Ledger Support:
Gain exposure to the general ledger by supporting journal entry postings.
Assist with reconciling balance sheet accounts and supporting month-end processes.
Financial Reporting & Audit:
Support the finance team in compiling monthly and quarterly reports.
Assist in preparing audit schedules and documentation during internal or external audits.
Team Support & Projects:
Provide general administrative support to the finance team.
Participate in finance-related projects and team initiatives to broaden your experience.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential for a permanent role.Employer Description:The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.Working Hours :8:30am-5:00pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House - Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :To be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Sales Engineer – Electromechanical
Are you a Sales Engineer with experience in electromechanical systems, looking for your next opportunity? Our client specialises in cutting-edge electromechanical machinery and offers the chance to work with innovative technologies.
Responsibilities of the Sales Engineer – Electromechanical role in Peterborough:
Build and nurture strong business relationships
Prioritise customer satisfaction and deliver outstanding service
Collaborate closely with key clients to provide world-class support
Manage customer enquiries and develop tailored technical solutions
Prepare and submit detailed technical quotations
Assist the external Sales Team with technical expertise
Key requirements for the Sales Engineer – Electromechanical role in Peterborough:
Strong background in Electrical Engineering (essential)
Bachelor's degree in a relevant field or equivalent experience (preferred)
Experience in inside sales or customer service
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with SAP and CRM systems (advantageous)
To apply for this Sales Engineer – Electromechanical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828/ 07487756328....Read more...
We are looking to recruit an apprentice to work within our small Engineering Team here at Tappex Thread Inserts. Department duties include:
- technical customer support,- product design work (CAD),- application testing and problem solving,- build of installation equipment,- machining and assembly work,- process improvement to include tooling design, improvement and purchasing.
As an apprentice within the Engineering department, you can expect to get involved with all of the above over the 4 years, with a view to specialising within the department on completion of the apprenticeship.Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us and Make UK, which are fully paid for, including: ● Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company● Advanced Manufacturing Engineering Workplace Competence Training - in years 2 to 4 in company● Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK● In house training in line with your requirements.● Further qualifications deemed necessary by your employer
On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.Training Outcome:Starting as a Technical Support Technician opens the door to a wide range of career opportunities within engineering, manufacturing, and commercial environments. With experience, continued learning, and a proactive approach, you could progress into several rewarding roles, including:1. Technical Support Engineer• Take on more complex customer or internal technical challenges.• Lead troubleshooting efforts, support product development, and collaborate with design teams.• Provide specialist support and testing across multiple departments or customer sites.
2. Applications Engineer / Product Specialist• Advise customers on technical applications and product selection.• Support sales teams with product demonstrations, trials, and solution design.• Act as a technical bridge between engineering, sales, and the customer.
3.Process Engineer• Process improvement and development• Tooling design, specification and purchasing• Problem solving
4.Tool room engineer• Machining and assembly of installation tooling• Supporting special manufacture installation equipment buildsEmployer Description:Are you passionate about hands-on work and eager to kick-start a career in engineering? Join Tappex as an Apprentice Maintenance Engineer and become part of our skilled maintenance team. You’ll learn to maintain and repair advanced machinery, solve technical challenges, and ensure the smooth running of our production facility—all while gaining valuable industry experience and recognised qualifications. Salary £14,500 per annum plus travel allowance. You will spend 4 weeks at MakeUK in Aston, Birmingham and 2 weeks at Tappex throughout your first year.
COMPANY
a) Tappex is a market leader in the design and manufacture of high-quality threaded inserts for plastics, metals, and composite materials. With over 60 years of expertise, our innovative solutions are trusted by major industries worldwide, including automotive, aerospace, electronics, and manufacturing.
b) We pride ourselves on investing in both cutting-edge technology and the development of our team. From apprenticeships to continuous professional training, Tappex is committed to nurturing talent and supporting career growth.
c) At Tappex, we are dedicated to producing precision-engineered products while maintaining a strong focus on sustainability and environmental responsibility. Our modern manufacturing processes are designed to minimise waste and optimise energy efficiency, reflecting our commitment to a greener future.
Tappex Thread Inserts Ltd. is a leading manufacturer of high-quality threaded inserts and fasteners, serving industries worldwide, including automotive, aerospace, electronics, and manufacturing. Established over 60 years ago, we have built a strong reputation for innovation, quality, and precision engineering.
At Tappex, we pride ourselves on:
• Engineering Excellence: Our threaded inserts are designed and manufactured to the highest standards, ensuring reliability and durability in demanding applications.
• Global Reach: With a network of partners across Europe, North America, and Asia, our products are trusted by industry leaders worldwide.
• Sustainability Commitment: We are dedicated to sustainable manufacturing processes that minimise waste and reduce environmental impact.
• Employee Development: We invest in our people, providing comprehensive training, career growth opportunities, and a supportive work environment.
Joining Tappex means becoming part of a forward-thinking company that values its team members and encourages innovation and professional growth.Working Hours :Mon - Thur 8am to 4.30pm and Fri 8am to 2pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
....Read more...
This diverse role will encompass a wide range of tasks, ranging from administration, marketing, customer liaison and networking but the bulk of the role will be customer engagement. Contacting customers / landlords to provide them with information on services and products offered by the company with a view to managing their property.Training:Customer Service Practitioner Level 2:
Will have monthly / bi monthly college sessions
Employer will support with 20% off the job learning
Work towards an End Point Assessment
Training Outcome:Opportunity to become part of the organisation's Business Development Team, but not always guaranteed. Will be dependant on performance and progress throughout the apprenticeship duration. Employer Description:Live where you’ve always wanted. All our agents are experts on London’s rental market and will simplify for you the entire process of getting your dream flat.
Our properties are conveniently located in the best areas of London, nearby top local community attractions and services.Working Hours :Monday to Friday - offices are open 10.00am - 5.30pm. Individual will be required to work 30 hours per week - this will be discussed - hours may increase.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience,Professional disposition,Affable disposition....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!Working Hours :Monday-Friday full-time (40 hrs per week) and may require the occasional weekend work where required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repair
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills.
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!Working Hours :Monday-Friday, full-time (40 hrs per week) and may require the occasional weekend work where required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Customer Care Administrator- Renfrewshire - Salary up to £30,000 DOE CBW have a new opportunity for a proactive and empathetic Customer Care Administrator to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key Responsibilities:Act as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Requirements:Proven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems. Salary & Benefits:Competitive salary up to £30,00022 days annual leave + bank holidaysCompany pension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.Due to continued expansion, we are currently seeking to recruit an Apprentice Parts/Service Advisor based from our Longridge Depot.
We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers' expectations in every way to work as part of an experienced and dedicated team.
About The Role
As an Service Administration Apprentice, your day-to-day role will include:
Undertake a two-year apprenticeship in business admin, you will at the end of the apprenticeship be awarded a Level 3 qualification in business admin
Assisting with customer enquiries over the phone.
Working with service colleagues processing incoming customer enquires
Liaising with our engineers who support our customers all over the country
Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.
This Service Administration Apprenticeship position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our service business further, working closely with management to achieve the best standards of service in the industry.Training:
L3 BTEC Diploma in Business Administration
Functional skills - English, maths (if not already achieved)
Training Outcome:At the end of the apprenticeship, a permanent position will be offered.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.Working Hours :Monday- Friday
08:00- 16:30Skills: Communication skills,Initiative,Flexible, customer-focused,Good interpersonal skills,Highly self-motivated,'Can-do' attitude,Strives for excellence....Read more...
As an International Trade Administrator, you’ll play a key role in the smooth delivery of our international trade services across Devon and Cornwall. Working as part of a small, dedicated team, you’ll be responsible for processing export documentation, supporting exporters with guidance, and helping to deliver a consistently high standard of service. You’ll also help coordinate training programmes accredited by the British Chambers of Commerce and provide administrative support across the team.
This role requires someone who can work independently within a small team, manage tasks accurately and efficiently as well as maintain strong communication skills - both written and verbal.
If you have a keen interest in global trade, thrive in a fast-paced environment, and have a sharp eye for detail, we’d love to hear from you.
Key Responsibilities
Process export documentation in line with regulations and standards
Respond to queries from exporters via phone and email
Support the administration of international trade training courses and events
Maintain accurate records and databases
Ensure excellent customer service at all times
We’re looking for a motivated self-starter who takes pride in delivering excellent customer service and meeting tight deadlines. The ideal candidate will have strong communication and interpersonal skills, along with the ability to stay organised and focused in a fast-paced, ever-changing environment.You’ll need competency in basic IT skills, particularly in Excel and Outlook, and a confident approach to prioritising tasks. This is a varied and engaging role, and you’ll be trusted to handle sensitive information with discretion, professionalism, and diplomacy.
Full training on export documentation will be provided through the British Chambers of Commerce.Training:Apprenticeship Training Provided by Assessor at Swatpro, every 4 weeks.
In house training for the job role provided by employer.Training Outcome:Upon completing the apprenticeship, the expected progression would be to transition into a permanent International Trade administrative position within the team, with opportunities to develop and progress in other areas of the Chamber as needed.Employer Description:Devon Chamber is much more than networking. It’s a place designed to support your business, no matter where you are in Devon. While you’re working hard, we’re lobbying for you in Westminster, designing unmissable, high-calibre events and connecting you to people that will take you to the next level. We’re the only accredited Chamber in Devon, that means we have an executive team employed to support you when you need it most. Today, we incorporate the historic Chambers of Exeter and Plymouth, as well as partnering with business organisations in towns across the county.
Together we are united in a vision for better, more inclusive business for all, that stands for people, planet and purpose.Working Hours :Working hours per day: 7 hours
Working week pattern: (Monday-Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Key Responsibilities:
Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
Support the management and deployment of operating systems and application software
Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
Assist with cyber security tasks and participating in IT security awareness initiatives
Handle data backup and recovery procedures
Create and update technical documentation and user guides
Deliver excellent customer service both in-person and remotely
Collaborate with IT colleagues and other departments to solve problems and improve services
Required Skills & Qualities
Strong interest in technology and IT support
Excellent problem-solving skills and attention to detail
Willingness to learn and adapt to new technologies
Ability to work independently and as part of a team
Organisational skills and ability to prioritise workload
Effective verbal and written communication skills
Desirable (not essential)
Basic knowledge of Windows
Understanding of basic networking principles
Familiarity with Microsoft Office suite
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:Mathias & Sons is a 4th generation, fast growing, family run business. We currently employ 50 staff, and supply all forms of branded clothing including uniform, workwear and PPE. Our key pillars are Innovation, Sustainability & We have a large customer base, both locally and nationally, including several high-profile blue-chip clients inc SKY, Virgin Media & Heineken.
Working in a small business will give a unique opportunity to be involved in a wide range of activities beyond IT hardware, including software development and data. Mathias’ IT department is run by one person who has been with the business for over 20 years, and has incredible knowledge and experience of hardware, software development and our business. We want to impart this knowledge and experience on to the correct candidate, to enable the IT department to drive automations and efficiency gains over the coming years. They will get an incredible opportunity to learn a wide array of subject matters from someone vastly experienced and be part of a the organisation long after the completion of the apprenticeship.Working Hours :Monday - Friday between 9:00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Hardware and software,Hard-working,Motivated,Microsoft....Read more...
To provide an excellent customer experience while adhering to internal customer service KPI’s
Answering customer queries through email, telephone and live chat services
Ensure all customer accounts, contacts and records are updated and maintained in our CRM portal
Provide administrative support to management team members
Maintain product availability within our ordering portal, adding new products or specifications when required
Liaise with production to ensure stock is being delivered to the customer’s specification and in a timely manner
Raise replacement orders where goods need resending and placing back orders where product lines are holding orders back
Handling all customer complaints in an efficient way and ensuring all complaints are logged in our CRM system and followed up until closed
Training:Training to be provided by Milton Keynes college.Training Outcome:There are a number of routes the apprentice could take. They could focus more in customer service and work through becoming a Customer Service Team Leader then onto a Manager.
Or the apprentice could choose to specialise in a division and begin account management starting as an Account Executive and working up to Account Manager.
Or the apprentice could choose to go into Sales and work as a Telesales Executive or Business Development Executive, then Manager and onto Sales Manager and Head of Sales Division.
We understand that sometimes working in roles people do change their mind and may want to work in a different department and with a different skill set.
Through 1-2-1's we can recognise this together and provide alternative routes to other departments to develop in other areas.Employer Description:Established in 1992 by Martyn Nash, vGroup International has consistently pioneered in after-sales automotive protection. A stream of innovative solutions from bespoke car mats, agile registration plates to tailor-made safety kits are just some of the breakthroughs designed to meet the evolving needs of our partners.Working Hours :Mon-Fri. Shifts TBC.Skills: IT Literate,Written Communication,Verbal Communication.....Read more...
You will be a key individual responsible for all sales outreach and administrative support behind the EZOO team to generate leads for new customers.
We are creating a new element to this role to expand our offering to our existing customerswho are already in our cars, to offer them the opportunity to save money by taking a newcar via Salary Sacrifice where the opportunity permits them to do so.
Your main responsibilities will be:
Generating outbound leads utilising such tools as Growth X, LinkedIn and other online channels
Responding to all initial inbound queries
Supporting the sales team with the process flow for customers
Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards
Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports
Work with wider teams to ensure a smooth user experience
Customer retention and growth
Training:Training to be provided:
Business Administration Level 3
Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friuday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally. Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.15-5.15pm with the flexibility of working some Saturdays with time off in Lieu.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Holt Executive are partnered with a leading design and manufacturing business with a cutting-edge product range that aids specific customer requirements, servicing a variety of markets across the globe including the Defence and Surveillance industries.
They require a Field Service Engineer to provide field support to customers worldwide ensuring the stable operation of hardware & software products. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems, which includes fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems.
Key Responsibilities for the Field Service Engineer:
- Offsite repairs to products and systems, and installation of new products at customer sites.
- After sales support and servicing to customers.
- Generating post site visit reports to include any recommendations and/or future actions.
- Strip-down / survey, repair, and test allocated customer repair returns.
- Testing and evaluating potential new equipment, sensors/cameras etc.
- Preparation of risk assessments and SSOWs for installation/commissioning activities.
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities.
Key Skills & Experience for the Field Service Engineer:
- Experience of complex systems maintenance with electrical and mechanical assembly tools.
- Electronics knowledge, including microcontrollers, with an understanding of basic control theory.
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates.
- Comfortable working in exposed or adverse conditions at land and sea, including working at heights and with large heavy equipment.
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies).
- Clean driving licence with class C1 is desirable for driving company test vehicle.
Company Benefits:
- 37.5 hour working week. Company Compensation Policy applies to overtime hours.
- Lunchtime finishes on a Friday.
- 28 days annual leave plus bank holidays.
- Christmas closure.
- Group pension plan matched contributions up to 5%.
- Income protection scheme and Employee Assistance Programme.
- Employee Help@Hand service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations.
- Life assurance policy, including bereavement counselling and probate helpline.
- Company shares incentive plan and save-as-you-earn scheme.
- Group electric vehicle salary sacrifice scheme.
Security Clearance Requirements:
Due to the nature of the business, applicants need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
If your skills and experience match this Field Service Engineer opportunity, we encourage you to apply now!....Read more...
Quality & Services Manager | £40,000 | Maidstone
Are you passionate about customer experience, quality systems, and compliance in a medical or decontamination environment? Do you thrive in a people-centric role with lots of autonomy?
If so, this Quality & Services Manager opportunity could be your next move...
THE BASICS:
This is not your standard back-office QA job. You will report directly to the General Manager, and you'll lead site-level Quality Management Systems (QMS) and customer relationship management, acting as a key conduit between your employer and its key partners.
You'll ensure regulatory compliance (ISO 13485, UK MDR), customer satisfaction, and continuous improvement in service delivery and decontamination quality.
You'll work with 4 key customers, all with high expectations and a shared mission to deliver world-class work.
WHAT YOU'LL BRING:
Experience in a decontamination, medical devices, or healthcare quality environment, ideally with knowledge of ISO 13485, UK Medical Device Regulations & QMS best practices, and confidence in managing external client relationships and internal teams.
If you have excellent data reporting, audit, and continuous improvement skills, mixed with energy, commitment, and a people-first attitude to work with a high-performing, quality-driven team, then this role will be for you.
RESPONSIBILITIES:
We are looking for a manager who can maintain and evolve the QMS, keeping the department 'inspection-ready'. If you can analyse service performance and report outcomes, lead service meetings with customers to align expectations and performance, and help to train staff on compliance, QMS, and customer requirements, we'd like to hear from you
Individuals who can support operations to deliver service excellence and continuous improvement, whilst championing health & safety, risk management, and regulatory obligations will be sought after.
INTERVIEW PROCESS:
There will be 1 face-to-face interview with your line manager, followed by 1 presentation for a small group (no more than 3).
LOCATION & HOURS:
Maidstone - Monday to Friday, full-time, office-based
WHAT'S IN IT FOR YOU?
The salary is c. £40,000, and the opportunity to work in a critical role in a mission-led business improving patient outcomes. If you are looking for the chance to make a real difference to vital services through quality & compliance, with autonomy, ownership, and visibility at the heart of healthcare delivery, then this is for you.
There is potential for progression too.
IN CONCLUSION:
This is more than a checklist compliance role, its for someone who cares deeply about quality, enjoys leading relationships, and wants to drive standards in a regulated environment.
If youre ready to own the quality & service agenda for one of the UK's leading support providers, then get in touch ASAP!
Contact the Jonothan Bosworth team for more insight.
SA_11_QSM_SE
....Read more...
Answering and directing phone calls, taking messages, and fielding enquiries.
Meeting, greeting, and assisting visitors, clients, and employees in a professional manner.
Managing correspondence and maintaining a well-organised filing system.
Assisting in scheduling appointments, meetings, and general office duties.
Coordinating office supplies and ensuring inventory levels are maintained.
Scanning, photocopying, and producing name badges.
Assisting with various tasks, data entry.
Assisting in organising and coordinating office events and meetings.
Maintaining office records and databases.
Assisting with basic bookkeeping tasks, such as preparing service users monies and recording accurately on database and accountancy software.
Maintaining confidentiality and overseeing sensitive information with professionalism and integrity.
This list is not exhaustive and there may be other tasks deemed necessary as appropriate.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possible progression opportunities. Employer Description:We specialise in nursing and residential care homes and community support services. We support adults with learning or physical disabilities, mental health needs, autism, elderly people and those with dementia.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
We are currently recruiting a Part-Time Bookkeeper on behalf of a well-established and reputable business specialising in tailored storage solutions. With a focus on the design, construction, and installation of high-quality storage systems, this company prides itself on craftsmanship and customer satisfaction.
This role offers 20-25 hours per week, salary £15 - £17 per hour with flexibility and potential to transition into a full-time position. The successful candidate will work closely with the senior leadership team to maintain accurate financial records and ensure ongoing financial compliance and reporting.
Key Responsibilities:
? Maintain up-to-date and accurate financial records using Xero and Stripe
? Reconcile high volumes of transactions across internal systems and third-party platforms
? Submit quarterly VAT returns
? Manage accounts payable, including supplier payment processing
? Prepare monthly financial reports including profit and loss statements and balance sheets
? Support budgeting and forecasting activities
? Assist in year-end audits in collaboration with external auditors
? Provide occasional front-of-house support, including greeting visitors, accepting deliveries, and responding to basic customer enquiries
Essential Skills & Experience:
? Minimum of 2-3 years experience in a Bookkeeper or similar finance role
? Qualified or part-qualified in AAT, CIMA, or working towards a recognised accounting qualification
? Proficient in Xero and Microsoft Excel
? Strong understanding of general accounting principles and financial reporting
Please note: Only applicants who meet the essential skills and experience criteria will be considered, as per the clients requirements.
Benefits:
? Competitive hourly pay
? Company pension scheme
? Flexible working hours
? Employee and store discounts
? Free on-site parking
This is an exciting opportunity for a skilled Bookkeeper looking to join a supportive and growing bu....Read more...
IT Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
