An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets.
The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations.
This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products.
Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience.
This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment.
Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading):
Provide first and second-line technical support to customers via telephone, email and remote support tools
Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
Guide customers through product configuration, operation and troubleshooting activities
Manage the complete RMA process from initial enquiry through to product return and customer communication
Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
Work from schematics, engineering drawings, manufacturing documentation and test procedures
Maintain accurate repair records, service reports and customer documentation
Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
Support root cause investigations and continuous improvement initiatives across repair and service activities
Develop and improve repair procedures, diagnostic processes and technical documentation
Provide customers with regular updates throughout technical investigations and repair activities
Occasionally support customer visits, field service activities and technical demonstrations where required
Requirements of the Technical Customer Support & Repairs Technician (Reading):
Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
Strong understanding of analogue and digital electronic systems and component-level diagnostics
Experience fault finding and repairing electronic assemblies or embedded hardware
Ability to read electrical schematics, wiring diagrams and technical documentation
Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
Excellent customer service, communication and stakeholder management skills
Experience managing multiple customer enquiries and technical issues simultaneously
Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
High attention to detail with a structured approach to documentation and record keeping
Ability to work collaboratively across engineering, manufacturing, operations and quality teams
Experience within one or more of the following technologies would be advantageous:
Embedded computing systems
RF and microwave technologies
Ruggedised electronic systems
PCB and PCBA assemblies
Single Board Computers (SBCs)
Avionics electronics
Defence electronics
High-performance computing platforms
Desirable:
Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline
Experience supporting aerospace, defence, communications or industrial electronic products
Experience managing structured RMA processes and product returns
IPC soldering certification (IPC-A-610, J-STD-001 or equivalent)
Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA
Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies
Experience working within regulated engineering environments including defence or aerospace
Working Pattern & Benefits:
Office-based role in Reading, Berkshire
Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications
Customer-facing position with significant interaction across engineering, manufacturing and international support teams
Opportunity to influence and improve European repair capability and customer support processes
Private healthcare
Annual bonus scheme
Pension scheme with employer contribution
Life assurance and income protection
Employee Assistance Programme
Employee share purchase scheme
25 days annual leave plus additional Christmas shutdown
Long-term career development within an internationally recognised engineering organisation
To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment.This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online.As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service.Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environmentHere are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekendsWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parksEmbarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives.By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction.If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Operations Coordinator (Part Time)
This is a key support role within the operations function, offering excellent career development opportunities across the wider business.
Key Responsibilities of this Operations Coordinator role based in Aldermaston:
Operations & Customer Support Coordination – Act as a primary point of contact for customer and internal enquiries, providing timely, professional support and ensuring smooth day-to-day operations.
Order Processing & Management – Handle customer orders from initial enquiry through to delivery, ensuring accuracy, efficiency, and full end-to-end coordination.
Sales & Commercial Support – Support the sales and operations teams by preparing quotations, proposals, and associated documentation, helping ensure customer requirements are met.
Logistics & Scheduling – Coordinate deliveries, monitor stock levels, and liaise with internal departments and suppliers to ensure efficient fulfilment of orders.
Administrative & Systems Support – Maintain accurate records, update CRM systems, manage customer accounts, and produce regular operational and sales reports.
Key Requirements for this Operations Coordinator role in Aldermaston:
Proven experience in an operations coordination, sales administration, or customer service role.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills with a proactive, customer-focused approach.
Proficient in Microsoft Office and CRM systems.
Ability to work independently and as part of a collaborative team (part-time flexibility required).
To apply for this Part Time Operations Coordinator role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828.....Read more...
Communicate with customers, colleagues and external stakeholders using appropriate methods including telephone, email, online platforms, video calls and face-to-face communication.
Provide professional and friendly support to customers, understanding their needs and helping to identify suitable solutions.
Respond to customer enquiries accurately and within agreed timescales.
Build positive relationships with customers by listening carefully, asking appropriate questions and managing expectations.
Provide information, guidance and support regarding Hivebyte Technology’s products and services.
Record customer interactions, enquiries, requests and outcomes accurately using CRM systems and other digital platforms.
Maintain accurate customer records while following GDPR, confidentiality and information security requirements.
Support customer onboarding activities and provide assistance throughout the customer journey.
Assist with resolving customer issues by investigating problems, identifying solutions and escalating matters when required.
Work with internal teams to ensure customer queries are handled effectively and efficiently.
Follow company procedures, service standards and communication guidelines.
Gather customer feedback and share insights that can help improve products, services and customer experience.
Support customer satisfaction activities and contribute to continuous improvement.
Maintain up-to-date knowledge of Hivebyte Technology’s services and developments within the technology sector.
Manage workload effectively, prioritising customer requests and meeting agreed deadlines.
Training:Training will be delivered in the work place.Training Outcome:Further training and employment discussion.Employer Description:Hivebyte Technology is an innovative technology company based at Manchester Science Park. We provide digital solutions and technology services that help organisations improve efficiency, productivity and business performance.Working Hours :Monday - Friday
40 hours per week.
Shifts TBC,Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Patience....Read more...
Under guidance and supervision, the apprentice will:
Customer Engagement & Support:
Act as a first point of contact for parking-related enquiries, providing accurate, clear and helpful advice to customers in person, by telephone, email or other communication channels
Assist members of the public to understand parking rules, permits, exemptions and restrictions in a calm, respectful and customer-focused manner
Support engagement activity on-street or at community locations, helping to promote compliance through education and awareness rather than enforcement
Deal professionally with customers who are dissatisfied or unclear about parking rules or enforcement, escalating complex or sensitive matters to experienced officers where required
Administrative & Service Support:
Assist with the processing of parking permits, applications, exemptions and general correspondence
Support permit and PCN administration by accurately updating records on Council IT systems
Help monitor service inboxes and customer contacts, ensuring enquiries are logged and directed appropriately
Assist in maintaining clear audit trails for permits, enquiries and customer interactions
Learning Parking Processes:
Learn how parking enforcement and CCTV teams operate to better explain processes to customers
Observe how evidence is gathered and reviewed for PCNs to improve responses to customer queries
Learn how parking legislation, Traffic Management Orders and signage affect service delivery
Working with Colleagues:
Work closely with Parking Engagement Officers, Enforcement Officers, CCTV and back-office teams to ensure a joined-up customer experience
Support supervisors by identifying recurring customer issues, unclear signage or common misunderstandings
Promote positive working relationships across Parking Services and wider council teams
Apprenticeship & Development:
Actively participate in the customer service apprenticeship training programme, completing coursework, assessments and workplace learning
Maintain learning logs and evidence as required by the apprenticeship framework
Take responsibility for personal development, attending training on customer care, equality, GDPR and health & safety
Additional Information:
The role includes both office-based and on-street or community-based working
Some flexibility around working hours may be required
Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies
Training:Customer Service Practitioner Level 2.
Training will be blended through a combination of online and in-person sessions with your allocated tutor. You will be given six hours each week for off-the-job training where you will work towards completing your apprenticeship. Apprentices are supported on the job with training, mentoring and support from colleagues.Training Outcome:Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies.Employer Description:At Barking and Dagenham, inclusion is at the heart of everything we do. We are committed to creating a workplace where everyone belongs and where differences are celebrated. We welcome applications from all suitably qualified candidates regardless of age, disability, ethnicity, faith, gender identity, sexual orientation or socio-economic background.Working Hours :Apprentices will work during core Council hours: Monday - Friday 09:00 - 17:00. Some flexibility around working hours may be required on occasion.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Lead management and qualification
Provide a timely and professional response to inbound enquiries received through website forms, marketing campaigns and other lead generation activities
Assess and qualify inbound opportunities to understand customer requirements, purchasing potential and suitability of First Intuition programmes
Route opportunities to the appropriate Customer Manager, Business Development representative or regional team member
Ensure all lead interactions are recorded accurately within HubSpot
Track lead progress through the sales pipeline and support follow up activity where required
Help improve enquiry response times and conversion rates across the business
Business development activity
Support national business development initiatives aimed at increasing employer and student engagement.
Conduct targeted outbound prospecting activity to organisations that may benefit from First Intuition services
Research potential employers, sectors and market opportunities to identify new business prospects
Assist with the development of employer outreach campaigns in collaboration with marketing and sales colleagues
Support networking, employer engagement and promotional events where required
Develop confidence in conducting professional business conversations across telephone, video and face-to-face channels
Dormant opportunity reactivation
Identify dormant leads and historic opportunities within HubSpot
Create and deliver structured re-engagement campaigns aimed at reigniting conversations with prospective employers and students
Work closely with Customer Managers to support conversion of reactivated opportunities
Monitor and report on reactivation performance and conversion outcomes
CRM and data management
Maintain accurate and timely records within HubSpot
Support good CRM discipline across sales and customer management teams
Ensure new leads, contacts and opportunities are recorded correctly and consistently
Assist with reporting on lead sources, conversion rates and sales activity
Support ongoing improvements to CRM processes and lead management workflows
Marketing and commercial alignment
Work closely with the marketing team to understand ongoing campaigns and promotional activity
Support the effective handover of marketing generated leads into the sales process
Provide feedback on lead quality, campaign effectiveness and customer insights
Help develop case studies, testimonials and customer success stories that support future sales activity
Contribute ideas for improving the customer journey from enquiry through to booking
Administrative and project support
Produce accurate reports and updates on lead activity, conversion performance and business development outcomes
Maintain records of customer interactions and follow up actions
Support commercial projects and initiatives as directed by the Head of Commercial (Essex)
Attend team meetings and contribute to continuous improvement discussions
Undertake additional administrative duties that support the achievement of commercial objectives
Training:
On-the-job training and mentoring from marketing and business development team
Some on site training at Middlesex university (accommodation will be paid for by employer - approx 5 days a year)
Most lessons will be online
Time in work for degree assignments
Training Outcome:Business Development Executive.Employer Description:First Intuition is a premier provider of professional services training including accountancy training and apprenticeshipsWorking Hours :Monday to Friday 8.30am to 4.30pm at FI Chelmsford offices.
3 days office-based.
1 day remote working or field activity.
1 day allocated to degree study.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Commercial awareness....Read more...
Deliver excellent customer service across telephone, email, webchat, social media and face-to-face channels, resolving enquiries at the first point of contact wherever possible and ensuring customers receive accurate advice and support.Support customers with a wide range of housing enquiries including repairs, rent, lettings, tenancy management, anti-social behaviour and general housing services, following policies, procedures and service standards.Provide administrative support across the Customer Hub, including arranging appointments, processing service requests, maintaining records and supporting neighbourhood, lettings and tenancy teams.Assist with property lettings and tenancy administration activities, including advertising properties, applicant checks, mutual exchanges, tenancy changes, garage lettings and preparing cases for officer review.Accurately maintain customer records, case notes and service requests across CRM and housing management systems, ensuring compliance with data quality standards and performance requirements.Support triage officers with tenancy, lettings and anti-social behaviour enquiries, helping to gather information, assess customer needs and ensure enquiries are directed or resolved appropriately under supervision.Respond to customer dissatisfaction positively and professionally, supporting early resolution, complaint prevention, accurate recording and continuous service improvement.Process customer payments, support repairs appointments, handle correspondence and undertake a variety of administrative tasks that contribute to efficient service delivery.Build positive relationships with customers, colleagues, contractors and partner agencies, communicating clearly and keeping customers informed throughout their journey with Ongo.Develop knowledge of housing services, tenancy law, lettings processes, safeguarding, complaints handling and regulatory requirements through on-the-job learning and apprenticeship training.Manage workload effectively, prioritising competing demands, meeting agreed timescales and contributing to individual, team and organisational performance objectives.Be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.Training:You will train towards a housing and property management level 2 courseTraining Outcome:The apprenticeship will also provide exposure to triage and complaints support, helping you develop an understanding of how more complex customer enquiries, tenancy-related matters, anti-social behaviour reports, lettings queries, tenancy changes and customer dissatisfaction are managed in line with policies, procedures and service standards.Employer Description:At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighboring areas.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
You'll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.
Training:
The apprenticeship will be delivered with a blend of online & onsite meetings with the candidates assessor every 4-6 weeks until successful completion of the apprenticeship.
Training Outcome:Successful completion may lead to permanent roles; including Junior Application Support Analyst, Application Support Analyst, Technical Support Analyst, Software Support Specialist or Customer Support Consultant. With ongoing training and career development opportunities.Employer Description:
Leading the wayEbbon Group is a digital platforms company with a relentless mission to solve the problems faced by the global automotive community – driving together towards an efficient, sustainable and safer future. We have an established portfolio of products that primarily serve the fleet community.
For over 25 years, we have focused on connecting and automating the automotive community with an increasing range of platforms.
Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.Skills: Attention to detail,Excellent Communication skills,Excellent C/Service Skills,Good Microsoft Office Skills,Good IT Skills,Strong problem solving ability,Strong Organisation Skills,Willingness to learn,Able to manage multiple tasks,Interest in Technology,Interest in Software Support,Fluent in speaking in French,Fluent in writing in French,Fluent in writing in English,Fluent in speaking in English,C/Service experience desirable,Friendly & Professional,Customer focused,Enthusiastic about Technology,Eager to learn,Reliable & Proactive,Analytical & positive attitude,Able to work in a team & alone....Read more...
Answer incoming telephone calls and direct enquiries to the appropriate member of the team.
Respond to customer emails professionally and promptly.
Provide excellent customer service to new and existing customers.
Process customer enquiries and prepare quotations where appropriate.
Use Sage software to process orders, update customer information and maintain accurate records.
Support the migration of historical customer data onto a new customer system, ensuring information is accurate and up to date.
Maintain electronic and paper filing systems in line with company procedures.
Prepare business documents, letters and spreadsheets using Microsoft Office.
Monitor shared inboxes and ensure enquiries are dealt with efficiently.
Assist with order administration, invoicing and general office documentation.
Update customer accounts and maintain accurate databases.
Liaise with suppliers and internal colleagues to support the smooth running of the business.
Carry out general administrative duties including scanning, photocopying and document management.
Support stock administration and record keeping where required. Ensure all work is completed in accordance with company procedures and data protection requirements.
Work collaboratively with colleagues and undertake any other reasonable duties to support the smooth running of the business.
Training:
Level 3 Business Administrator
A bespoke programme of technical and vocational training
Functional skills in Maths and English*if applicable
The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship.Training Outcome:
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Olympus Welding Supplies is a local, family-run business with over 25 years of experience supplying welding equipment, consumables and engineering products to businesses across the UK. Serving both small businesses and multinational organisations, Olympus has built a reputation for excellent customer service, competitive pricing and expert technical support. As an Apprentice, you'll join a friendly and experienced team where you'll gain valuable workplace skills and play an important role in the day-to-day running of the business.Working Hours :Monday-Friday 8am-4.30pm (30mins unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Account Management:
· Coordinate Quarterly Service Review (QSR) meetings with existing customers.
· Maintain regular communication with customers to ensure high levels of satisfaction.
· Support contract renewals and customer retention activities.
· Gather customer feedback and testimonials.
· Identify opportunities for additional services and pass leads to the Business Development team.
· Build strong, long-term customer relationships.
Contract Mobilisation:
· Coordinate the mobilisation of new maintenance contracts.
· Act as the link between the Sales and Operations teams to ensure a seamless customer handover.
· Ensure all contract documentation and customer information is complete and accurate.
· Track mobilisation progress and resolve issues where required.
· Deliver a smooth onboarding experience for every new customer.
Commercial & Pricing Support:
· Support the Business Development team with pricing planned maintenance contracts.
· Prepare renewal quotations for existing customers.
· Assist with project and quoted works pricing.
· Produce professional quotations and supporting documentation.
· Support tender submissions and commercial proposals.
CRM & Commercial Administration:
· Maintain accurate customer records within Salesforce.
· Create and manage customer sites and asset information.
· Produce reports and dashboards to support the commercial team.
· Manage commercial documentation.
· Support pipeline management and sales administration.
General Support:
· Handle inbound customer enquiries.
· Coordinate customer meetings.
· Support marketing initiatives where required.
· Assist with commercial improvement projects.
· Provide general administrative support to the Commercial team.
Training:Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor (on video - some face to face may be possible), with tasks assigned to be completed during those hours.Training Outcome:The company is passionate about developing people.
The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:
· Commercial Account Manager
· Customer Success Manager
· Business Development Manager
· Commercial Manager
You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.Employer Description:Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.Working Hours :• This is a full-time office role with site visits – 40 hours
• Monday – Thursday, 8.00am – 5.00pm (1 hour for lunch)
• Friday 8.00am – 5.00pm (1 hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Role responsibilities include:
Provide engineering support and technical advice to the Ipswich sales team.
Assist with the preparation and progression of customer quotations requiring technical input.
Liaise with customers and suppliers to support engineering projects and resolve technical queries.
Create, analyse and manage product drawings using SolidWorks and internal systems.
Accompany Business Development Managers on customer visits to provide technical support and develop customer relationships.
Support the introduction of new products and assist with technical training for colleagues.
Manage technical aspects of key OEM customer accounts, including quality issues and material certification records.
Handle product quality management activities, including inspections, product segregation and minor modifications where required.
Maintain accurate engineering drawings and technical documentation.
Assist with ISO and quality management processes to support continuous improvement across the business.
Training:
The apprentice will be working towards the Level 4 Engineering Manufacturing Technician Apprenticeship Standard (Mechanical Pathway).
Qualifications include: Level 4 HNC in Engineering or Manufacturing.
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time.
Training Outcome:This apprenticeship is designed to provide the skills, knowledge and experience needed to build a long-term career with Distag QCS. As our business continues to grow, we expect the successful candidate to become a valued member of our Engineering and Technical team, with opportunities to progress into specialist engineering, technical support or customer-facing engineering roles in the future.Employer Description:Distag QCS UK Limited is a leading distributor and manufacturer of engineering components, supplying manufacturers and distributors throughout the UK and Ireland. The business operates across four specialist divisions: Mechanical Power Transmission, Hydraulic Components, Agricultural Trailer Parts, and Bespoke Engineered Products, providing customers with technical expertise, innovative solutions and high-quality products.
Distag QCS operates from three locations across the UK and Ireland, with sites in Ipswich, Northern Ireland and Republic of Ireland, enabling the business to effectively support a wide and diverse customer base. The Ipswich facility is a key technical and commercial hub within the organisation.
As a rapidly growing business, Distag QCS continues to invest in its people, products and capabilities. Joining the company as an apprentice offers the opportunity to become part of an ambitious team, gain valuable industry experience and develop a long-term career within a successful and expanding engineering business.Working Hours :Monday to Friday 8:30am - 5:30pm. With a one-hour lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will provide:
Helpdesk support via email and telephone
Assisting customers with IT-related enquiries and helping to resolve technical issues. Following issue resolution
Accurately maintain customer records
Update service tickets, document solutions and ensure systems are kept up to date.
Alongside technical support, you will assist with a range of business administration activities including:
Customer communications
Scheduling visits and installations
Preparing documentation
Maintaining records
Processing business information
Supporting general office operations.
Help prepare and configure new computer equipment for deployment
Assist with hardware repairs where required
Support on-site installations at customer locations.
Training Outcome:Potential progression into a Team Leader role, holding more responsibilities and gaining further experience. We will support and develop the right candidate, with the aim of providing a long term role within the business.Employer Description:Growing IT Support and Solutions business, catering specifically to the SME market.
We assist with improving Cybersecurity stature, improving Network infrastructure, and supporting users with IT issues.Working Hours :Monday to Friday – 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Support the assessment of incoming enquiry drawings for suitability under supervision, assisting with estimate drawings and basic calculations for quotation purposes. Learn how to draft fully dimensioned drawings for customer approvals within agreed timescales
Assist in confirming customer approvals and learn how to prepare packing specifications in line with customer requirements and factory capabilities
Observe and support engagement with customers and prospects via calls, online communication, and in-person meetings, contributing to a positive customer experience within the scope of the apprentice role
Work collaboratively with colleagues, especially those in customer-facing roles, to understand how the department supports wider business objectives and customer satisfaction
Contribute ideas during team discussions to support innovation and continuous improvement in customer projects and office processes, promoting a forward-thinking approach
Learn how to produce manufacturing, customer and inspection drawings using CAD software, ensuring files are stored correctly and updated under supervision
Support the ordering of new and repeat dies under guidance, following company procedures and advice
Provide basic CAD support for factory layouts, project planning, and capital projects as part of your learning and development
Represent the BOAL brand professionally, maintaining a positive and proactive attitude
Build strong working relationships with colleagues, customers, and suppliers through clear communication and teamwork
Attend and participate in team and company meetings, actively listening and contributing appropriately as confidence develops
Strive to deliver excellent service to internal and external stakeholders, supporting the department’s goal of exceeding customer expectations
Take initiative in your learning while working as a valued member of the team, seeking help when needed and contributing to team success
The above is meant to describe the main responsibilities and is not necessarily an exhaustive list of duties. It does not preclude the need to carry out other specific tasks from time to time as may be required.
All tasks must be carried out in compliance with the Company’s Health, Safety and Environmental Policies.Training:
Engineering Design Technician Level 3
Primarily based with the employer
Attendance to Loughborough College one day per week, term time only where you will study set units that map directly into the apprenticeship
Diarised visits from dedicated Trainer/Assessor
On-the-job training
Off-the-job training
Training Outcome:
The apprentice will become a core member of the team and will be mentored internally to ensure internal progression is made in line with succession planning
Employer Description:BOAL is a manufacturing business specialising in aluminium extrusion products. The company supplies bespoke aluminium solutions to customers across a range of industries throughout the UK.Working Hours :Monday to Thursday: 8.15am- 5.00pm and Friday: 8.30am- 3.00pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Duties will include:
Answering incoming calls and responding to customer enquiries in a professional and friendly manner
Providing general administrative support, including organising paperwork and maintaining accurate records
Completing data entry tasks and updating internal systems with customer, order, and product information
Following up on customer orders and deliveries to ensure a smooth service experience
Supporting customers with queries and providing excellent customer service
Updating the company website with new products, information, and content
Supporting social media activity to promote products, increase engagement, and help drive sales
Working closely with the wider team to support daily business operations and improve customer experience
Training:
Teaching and learning the skills, knowledge and behaviours within Business Administration
Training Outcome:Future prospects include opportunities for career progression within the company, continued development of administration and customer service skills, exposure to wider business operations, and the potential to progress into supervisory or managerial roles while building transferable skills for a long-term career in business administration.Employer Description:Welcome to the Park Lane Beds exclusive mattress and bed collection, we hope you enjoy browsing through our extensive product range as much as we have enjoyed selectively creating it.At Park Lane beds we manufacture superior natural products sourcing all of our natural materials within Great Britain. Using only the finest Mohair, Silk, Wool, Cashmere, Bamboo & Cotton available for mattresses.Our ever popular Cool Gel & Memory foam mattresses conform to the body offering great support and keeping you cool.Made by highly skilled craftsmen with years of experience, our beds and mattresses not only offer great quality but also fantastic value for money.At Park Lane Beds we know how important excellent customer service is, with dedicated sales and support staff waiting to assist.We continually look for ways to make our products better, at Park Lane Beds innovation is key!Working Hours :Monday- Friday 8am- 4pm (30 min lunch break)Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Patience,Problem solving skills,Resiliance,Team working....Read more...
Customer & Platform Support:
Respond promptly and professionally to customers via eCommerce platforms, email and phone
Handle customer returns and shipment queries, liaising with couriers and the Returns department
Collaborate with Sales and Purchasing teams to resolve product-related queries
Work with the Ebay Specialist to ensure timely customer replacements, refunds and credit notes
Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
Provide online sales and merchandising support/cover including, but not limited to, raising orders, product reviews
Assist with new listing across all platforms, including product descriptions, specifications and images
Maintain and distribute report as required, including Complaints Logs, Returns, refunds and Credits Reports
Deliver high-quality customer service in line with agreed service standards, understanding and anticipating customer needs
Maintain up-to-date knowledge of the business, systems, products and processes
Purchasing Administration:
Support the Assistant Buyer and Purchasing team by raising timely, accurate purchase orders
Maintain the Config Planner and delivery schedules accurately and with agreed timescales
Coordinate BBTI orders with B2B customers, ensuring alignment with operational timelines
Assist with purchasing administration, reporting and data maintenance as required
Any other tasks deemed necessary to support business needs and/or provide cover for colleagues
Training:
One day study per week
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:We’re a UK-based Technology Solutions Provider specialising in wireless devices and connected technology.Working Hours :Monday - Friday, 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised level 3 apprenticeship.
Day-Day Responsibilities:
Contact prospective and existing customers by telephone, email and other digital communication methods.
Respond professionally to customer enquiries and provide accurate information about products and services.
Build positive relationships with customers through excellent communication and customer service.
Identify customer needs and recommend suitable solutions.
Support the sales process by generating and qualifying new business opportunities.
Arrange customer meetings, demonstrations and onboarding appointments.
Assist with customer onboarding and account set-up.
Support customers with using the company's technology platform.
Maintain accurate customer records using the company CRM system.
Update sales activity, customer interactions and follow-up actions.
Assist with monitoring sales performance and producing reports where required.
Gather customer feedback and share insights with the wider team.
Attend client meetings and networking opportunities alongside experienced colleagues.
Represent the business professionally at all times.
Work collaboratively with colleagues to achieve team objectives.
Follow company policies, procedures and data protection requirements.
Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 12 month apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship qualification.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.
Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Organisational Skills,Problem Solving Skills,Communication Skills....Read more...
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised Level 3 apprenticeship.
Day-Day Responsibilities:
Contact prospective and existing customers by telephone, email and other digital communication methods.
Respond professionally to customer enquiries and provide accurate information about products and services.
Build positive relationships with customers through excellent communication and customer service.
Identify customer needs and recommend suitable solutions.
Support the sales process by generating and qualifying new business opportunities.
Arrange customer meetings, demonstrations and onboarding appointments.
Assist with customer onboarding and account set-up.
Support customers with using the company's technology platform.
Maintain accurate customer records using the company CRM system.
Update sales activity, customer interactions and follow-up actions.
Assist with monitoring sales performance and producing reports where required.
Gather customer feedback and share insights with the wider team.
Attend client meetings and networking opportunities alongside experienced colleagues.
Represent the business professionally at all times.
Work collaboratively with colleagues to achieve team objectives.
Follow company policies, procedures and data protection requirements.
Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Specialist apprenticeship L3 Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.
Working Hours :Monday-Friday 9AM-5PMSkills: Administrative Skills,Customer Care Skills,Organisational Skills,Patience,Presentation Skills,Problem Solving Skills,Communication Skills....Read more...
Redline are looking for an experienced Inside Sales Lead to oversee the day-to-day running of our Basingstoke based Customers internal sales function, ensuring a seamless journey from quotation through to order fulfilment. This is a hands-on role combining customer service, sales support and team leadership, working closely with Sales, Warehouse, Finance and Supply Chain to deliver an outstanding customer experience.
Key Responsibilities for this Inside sales Lead job opportunity in Basingstoke
Lead and support the Inside Sales team to achieve service and operational targets.
Manage the end-to-end sales order process, ensuring accuracy and efficiency.
Build strong customer relationships, handling enquiries and resolving issues professionally.
Maintain accurate CRM/ERP records and produce reports to support business performance.
Identify opportunities to improve processes, customer satisfaction and team performance.
Collaborate with internal departments to ensure smooth order fulfilment and service delivery.
What We're Looking For:
Previous experience in an inside sales, customer service or sales operations leadership role.
Strong organisational skills with excellent attention to detail.
Confident communicator with a proactive, solution-focused approach.
Experience using CRM/ERP systems and Microsoft Office.
Ability to lead, coach and motivate a team while delivering exceptional customer service.
This is an excellent opportunity for a customer-focused sales professional looking to take the next step in their career within a collaborative and fast-paced environment. If you are keen or would like some more information regarding this job opportunity in Basingstoke please send an updated cv over to nking@redlingroup.Com or call 0158287889 for more details.....Read more...
Support the sales team with day-to-day administration tasks
Process customer orders, pricing and quotations
Respond to customer enquiries via phone and email
Build and maintain positive relationships with customers and suppliers
Maintain accurate records and update internal systems
Support the team with sales opportunities and business growth
Learn commercial and sales processes to prepare for progression into a Sales Representative role
Provide excellent customer service and support throughout the sales journey
Training:
Your apprenticeship learning will take place through online lessons with Apprenticeship Connect via Teams
Lessons will be every other week for the first 8 weeks, then reduce to one session per month. Each session will last 1 hour
You will have a dedicated coach to support you from start to finish and learn alongside other apprentices and employers across the country
Training Outcome:
Fast Tracked to Sales Representative
Employer Description:Our Client is a growing company offering an exciting opportunity for someone looking to build a long-term career in business and sales. They are a supportive and ambitious team who value great communication, strong relationships and a positive attitude.
You will work closely with the sales team, gaining exposure to customer relationships, administration processes and commercial operations, while developing the skills needed to progress into a successful sales career.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Confidence....Read more...
Sales CoordinatorLocation: Brighton (Central Brighton) Salary: £28,000 - £32,000 per annum Job Type: PermanentA growing telecommunications provider based in the heart of Brighton are seeking a highly organised and customer-focused Sales Coordinator to join their team on a permanent basis.This is an excellent opportunity for someone with experience in sales support, customer service, or account coordination who enjoys working in a fast-paced, customer-facing environment and is looking to develop their career within a thriving telecoms business.As a Sales Coordinator, you will play a key role in supporting both the direct and wholesale sales channels, ensuring customers receive an exceptional service while providing administrative and operational support to the wider sales team.Key Responsibilities
Booking and coordinating meetings for the sales team
Maintaining and updating CRM systems, ensuring all customer data is accurate and up to date
Answering inbound sales enquiries and directing customers appropriately
Preparing and issuing basic quotations
Supporting customers with queries relating to products, pricing lists, contract terms and services
Providing administrative support across both wholesale and direct sales channels
Liaising with internal departments to ensure a seamless customer experience
Managing sales documentation and contract administration
Building and maintaining strong relationships with customers and stakeholders
About You The successful candidate will have:
Previous experience in a Sales Coordinator, Sales Support, Customer Service or similar role
Strong organisational and administrative skills
Experience working with CRM systems
Excellent communication skills and a professional telephone manner
A customer-focused approach with excellent attention to detail
The ability to manage multiple priorities in a busy environment
Experience within telecommunications, technology or a related sector would be advantageous, but is not essential
Paying between £28,000-£32,000, depending on experience. Must be eligible to work in the UK. Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home....Read more...
Part-Time Operations & Procurement Administrator
Location: Marden, Kent (Office-Based)
Hours: 3-4 Days per Week (22.5-30 Hours)
Salary: Full-Time Equivalent £27,000 - £30,000
Start Date: ASAP
We are seeking an organised and proactive Operations & Procurement Administrator to support the smooth running of customer orders, purchasing, supplier relationships and logistics. Working as part of a job-share arrangement, you will help ensure products are sourced, processed and delivered efficiently while providing excellent customer and administrative support.
Key Responsibilities
- Process customer orders from receipt through to delivery.
- Raise purchase orders and coordinate with suppliers on lead times, stock availability and quotations.
- Manage delivery schedules with suppliers, warehouse partners and couriers.
- Track orders, resolve delivery issues and support fulfilment activities.
- Respond to customer enquiries and provide order updates.
- Prepare quotations and maintain accurate customer, supplier and order records.
- Keep CRM and order management systems up to date.
- Support general administration and continuous process improvements.
Essential Skills & Experience
- Experience in operations, procurement, customer service, administration or supply chain coordination
- Strong organisational and communication skills
- Ability to manage multiple priorities and work accurately under pressure
- Proficiency in Microsoft 365 applications
- Experience using CRM, order management and accounting software
- Proactive approach with strong attention to detail
- Experience within manufacturing, distribution, logistics or technical environments
- Warehouse or logistics coordination experience
Benefits
- Holiday allowance
- Company pension
- On-site parking
- Cashback Health Scheme
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
JOB DESCRIPTION
DAP is seeking a results-driven Business Development Manager to support the growth of our Orgill business. Reporting to the National Account Manager (NAM), this role will help drive sales, distribution expansion, and new business opportunities across Orgill's distribution network and Corporate Accounts program.
The successful candidate will collaborate closely with Orgill merchants, DAP field sales teams, and cross-functional partners to increase product placement, expand category penetration, execute promotions, and deliver profitable growth. This is an excellent opportunity for a high-energy sales professional who thrives on building relationships, identifying growth opportunities, and turning strategy into execution.
Responsibilities
Drive Business Development & Sales Growth (50%)
Develop and grow business within assigned Orgill Corporate Accounts and target customer lists.
Identify and secure new customer opportunities and new product placements.
Expand DAP's presence through adjacent category penetration with existing customers.
Lead and support line reviews, business planning, promotional programs, and customer presentations.
Analyze customer performance and profitability to identify growth opportunities.
Support store reset initiatives and execution activities.
Partner with the DAP & Orgill Sales Organizations (20%)
Collaborate with the National Account Manager and DAP Field Sales Team to support national account growth objectives.
Communicate customer priorities, initiatives, and opportunities to field sales teams and Orgill Sales Team as needed.
Drive alignment and execution across customer-facing teams.
Increase Distribution & Promotional Opportunities (10%)
Support efforts to exceed annual sales targets through expanded product distribution.
Partner with Orgill merchants and internal teams to increase warehouse and drop-ship opportunities.
Identify and execute promotional programs that drive incremental sales growth.
Lead Cross-Functional Collaboration (10%)
Work closely with Category Management, Marketing, Supply Chain, Customer Service, Forecasting, Finance, and Distribution teams.
Coordinate resources and initiatives that support customer growth and execution excellence.
Ensure timely communication and follow-through on customer commitments.
Support Key Account Operations (10%)
Assist with:
Promotions and marketing programs
Returns and allowances
Forecasting and demand planning
Project management initiatives
Trade show support
Orgill.com product content management
Competitive market analysis and customer insights
Requirements
Strong sales, business development, and relationship management skills.
Excellent verbal, written, and presentation abilities.
Proven ability to prioritize and manage multiple projects in a fast-paced environment.
Collaborative approach with strong cross-functional teamwork skills.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Experience utilizing Power BI and business analytics tools.
Preferred Experience
5+ years of field sales experience, account management experience, or a combination of sales, marketing, and merchandising experience.
Bachelor's degree preferred.
Demonstrated success growing customer accounts and delivering sales results.
Experience working with two-step distribution models preferred.
Key account management experience is a plus.
Home improvement, building products, hardware, or distribution channel experience is preferred.
Physical & Travel Requirements
Ability to travel up to 60% as business needs require.
Ability to participate in store resets and merchandising activities.
Ability to lift and move products and materials up to 50 pounds.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way.
Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed.
Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities.
Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events.
Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications.
Ticketing or event registration support: helping customers book places, confirm attendance and receive event information.
CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements.
Training:Customer Service Practitioner Level 2 apprenticeship standardTraining Outcome:This will be discussed with the employer during the interview stageEmployer Description:The UK Centre for Carnival Arts (UKCCA) is dedicated to creating work that embeds Carnival into places, into spaces and into communities. UKCCA is unique. We are one of the very few organisations committed to promoting excellence within the field of carnival arts in all its professional forms, from spectacle art, mas bands and characters, floats, steel orchestras, samba drumming and dance, calypso and soca music, sound systems, DJing and traditional forms of carnival expression to emerging urban voices of the street plus other carnivalesque forms that exist in world cultures. Working Hours :Monday to Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Working in a diverse and fast-paced environment, you'll gain exposure to international business operations, build professional relationships, and learn how to deliver outstanding customer service.
At Maersk, we are committed to helping our apprentices grow and develop, providing real career progression opportunities within a global organisation.
This apprenticeship is ideal for someone who is eager to learn, passionate about customer service, and looking to start or build a long-term career in logistics and supply chain management.
As a Customer Experience Apprentice, you will learn how to manage the end-to-end customer journey, proactively identify and resolve issues, build strong stakeholder relationships, and contribute to continuous improvement initiatives that benefit both Maersk and our customers.
You will combine practical, on-the-job experience with structured learning through your apprenticeship programme, developing valuable skills that will support your future career.
Key Responsibilities
Follow established processes and procedures to manage customer expectations and maintain accurate documentation.
Support the Customer Experience team in delivering high levels of productivity, accuracy, and service in line with agreed service standards.
Participate in cross-functional teamwork and projects.
Learn how to manage end-to-end shipment processes in compliance with company procedures.
Ensure services are delivered as promised and communicate proactively with customers regarding any changes or exceptions.
Take ownership of customer queries and support their effective resolution by working with relevant stakeholders.
Support eCommerce initiatives and contribute ideas for continuous improvement.
Develop knowledge of logistics, customer service, and supply chain operations through both practical experience and apprenticeship learning.
Requirements
A minimum of Level 4 (Grade C or equivalent) or above in both English and Maths.
A genuine interest in developing a career in customer service, logistics, or supply chain.
Strong communication skills and confidence when interacting with customers and colleagues.
A positive attitude and willingness to learn.
Passion for delivering excellent customer service.
Well organised and able to work effectively under pressure.
A strong team player who collaborates well with others.
Able to manage multiple tasks and priorities.
Comfortable using technology and willing to learn new systems and processes.
Maersk is committed to a diverse and inclusive workplace, and is an equal opportunities employer and is committed to providing a diverse and inclusive workplace. All recruitment decisions are made based on merit, skills and experience.Training:You'll be supported by experienced colleagues and mentors who will help you develop the knowledge, skills, and behaviours needed for a successful career in customer experience, supply chain, and logistics.Training Outcome:Potential for permanent roles and career progressionEmployer Description:Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.Working Hours :Full time.
Monday-Friday, 09:00 -17:00.
30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Interest in development,Confidence,Positive attitude,Willingness to learn,Able to work under pressure,Multitasking skills,Ability to learn new systems....Read more...
Core Administrative Duties:
Supporting with filing
Data entry and updating business systems
Managing incoming emails, calls, and customer enquiries
Preparing and organising documents, reports or presentations
Scheduling meetings, maintaining calendars and arranging appointments
Assisting with minute‑taking and distributing information
Maintaining accurate records and ensuring information is up to date
Communication & Customer Service
Greeting and assisting visitors
Providing customer support by phone, email or face‑to‑face
Communicating professionally with internal and external stakeholders
Business Processes & Support
Supporting HR, finance, operations or project teams as required
Monitoring stock levels, ordering supplies and maintaining inventories
Upholding GDPR and confidentiality expectations
Following organisational policies and procedures
IT & Systems
Using Microsoft Office and internal CRM/management systems
Inputting, updating, and retrieving information
Producing basic reports using templates or guidance
Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.Training:
Business Administrator Level 3
Training Outcome:After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday to Friday
9.00am to 5.00pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Enthusiasm,Initiative,IT skills,Logical,Number skills....Read more...
