Support Engineer required to help diagnose and resolve RF Test customer problems using satellite navigation test and simulation systems. You will become a GNSS satellite RF systems technical expert delivering exceptional technical support to international clients.
Requirements
BA, BEng or HND in appropriate Engineering discipline.
Technical customer support experience.
RF and other test equipment such as
Power Meters
Spectrum analysers
Frequency counters
Oscilloscopes
Linux OS.
Satellite navigation knowledge, ideally of GNSS
Responsibilities
Provide customers and end users with product and technical support.
Respond to incoming Service Requests from customers or sales engineers.
Analyse problems, replicating and demonstrating them, using appropriate dedicated support equipment.
Deliver solutions to customers for hardware and software issues.
Perform calibration or integration at customer sites on key product range when required.
Generate special test scenarios from customer requests.....Read more...
Support Engineer required to help diagnose and resolve RF Test customer problems using satellite navigation test and simulation systems. You will become a GNSS satellite RF systems technical expert delivering exceptional technical support to international clients.
Requirements
BA, BEng or HND in appropriate Engineering discipline.
Technical customer support experience.
RF and other test equipment such as
Power Meters
Spectrum analysers
Frequency counters
Oscilloscopes
Linux OS.
Satellite navigation knowledge, ideally of GNSS
Responsibilities
Provide customers and end users with product and technical support.
Respond to incoming Service Requests from customers or sales engineers.
Analyse problems, replicating and demonstrating them, using appropriate dedicated support equipment.
Deliver solutions to customers for hardware and software issues.
Perform calibration or integration at customer sites on key product range when required.
Generate special test scenarios from customer requests.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
As a Customer Service Apprentice, your primary responsibilities will include assisting customers via phone, email and in person, addressing their enquiries and providing solutions. You will help maintain high standards of service by ensuring all customer interactions are handled in a professional, timely and friendly manner.
Customer Interaction & Support – Handle customer enquiries via phone, email and online chat, providing timely and professional assistance.
Order Processing & Record Management – Process customer orders, update databases and maintain accurate service records using company CRM systems.
Problem-Solving & Complaint Handling – Address customer concerns, resolve issues efficiently and escalate complex queries when necessary.
Collaboration & Team Support – Work closely with sales, logistics and warehouse teams to ensure seamless operations and excellent service delivery.
Administrative Tasks – Assist with paperwork, reports and documentation to support customer service operations and business processes.
This role is perfect for someone who enjoys helping others, has excellent communication skills and thrives in a fast-paced environment. If you're eager to learn, passionate about delivering outstanding customer service and ready to take on a rewarding challenge, we encourage you to apply!Training:
Delivered in the workplace with one to one Trainer/Assessor support. A schedule of workshops/support sessions are available in college for those who wish to attend.
Training Outcome:You will have the chance to grow within the company, with the opportunity to progress in your career.Employer Description:Elcom Ltd is an award-winning manufacturer renowned for innovation, quality, and exceptional customer service. With a strong industry presence, we specialise in delivering high-performance products tailored to our customers' needs. Our commitment to excellence, teamwork, and continuous improvement makes us a trusted partner and a great place to build a career.Working Hours :Monday - Friday between 9.00am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
As an Apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to Customer Service and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals.
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience.
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly.
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records.
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through.
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience.
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services.
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:Customer Service Practitioner, Level 2.
Fortnightly attendance at Riverside College, Widnes.Training Outcome:There may be the opportunity to apply for jobs in the future within the company, if these arise. Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
Sales Coordinator – Salesforce
An exciting opportunity has arisen for a Sales Coordinator based in Hastings, East Sussex, to join a growing company providing cutting-edge technology solutions.
As part of their continued expansion, this company is looking for a proactive Sales Coordinator to support customer engagement, sales processes, and operational efficiency across various sectors.
This role involves working closely with the sales team, providing administrative and technical support, managing customer inquiries, and ensuring seamless sales operations.
Key Responsibilities for the Sales Coordinator based out of Hastings:
Assist in managing customer accounts, processing sales orders, and handling inquiries efficiently.
Conduct market research to identify trends and customer needs, supporting business development opportunities.
Collaborate with internal teams, including Sales, Marketing, and R&D, to ensure accurate product information and support materials.
Maintain and update the CRM system (ideally Salesforce), ensuring data integrity and effective reporting.
Support the sales team with proposal creation, technical documentation, and customer presentations.
Key Skills required for the Sales Coordinator Role based out of Hastings:
Previous experience in a Sales Support, Sales Administration, or Sales Coordinator role.
Experience in a technical or engineering environment is advantageous but not essential.
Proficiency in CRM systems (Salesforce preferred) to manage sales processes and reporting.
Strong organisational skills with the ability to manage multiple tasks and prioritize workload effectively.
Excellent communication and interpersonal skills, with a customer-focused approach.
Apply now for the Sales Coordinator role by submitting your CV to Nick Drain at NDrain@redlinegroup.Com or call 07487 756328.....Read more...
Sales Coordinator
This is a key support role with excellent career progression opportunities within the sales division.
Key Responsibilities of this Sales Coordinator job based in Aldermaston are:
Customer Support & Coordination – Act as the primary point of contact for customer enquiries, providing information and assistance in a professional and timely manner.
Order Processing & Management – Manage customer orders from initial enquiry to delivery, ensuring all steps are completed accurately and efficiently.
Sales Support – Assist the sales team by preparing quotations, proposals, and sales documentation. Support the team in achieving targets by coordinating sales activities.
Logistics & Scheduling – Coordinate deliveries, manage stock levels, and liaise with internal teams to ensure smooth order fulfilment.
Administrative Duties – Maintain accurate records, manage customer accounts, and provide timely reports on sales activities.
Key Requirements of this Sales Coordinator job in Aldermaston are:
Proven experience in a sales coordination, administration, or customer service role.
Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
Excellent communication and interpersonal skills, with a proactive and customer-focused attitude
Proficient in Microsoft Office and CRM systems.
To apply for this Sales Coordinator role in Berkshire, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 / 07487 756328.....Read more...
Network Field Engineer – Cisco, SD-Wan, Voice, Telephony, Wireless
£42k Package - £28-32k Basic + Fully Expensed Car + O/call + O/time
Location:- South West London
Applicants MUST have a driving licence.
Cisco, CCNA certified, IP, SD-Wan, Datacentre, Voice, Ekahau, Telephony, Security, Firewalls, Meraki, Wireless, Horizon, Customer sites, Installation, Configuration.
An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services.
The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across Nottingham and surrounding counties.
Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across Nottingham and surrounding counties, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.
Day to day responsibilities include:-
On-site installation of customer solutions both at a customer premises and in Data Centre locations across Nottingham and Surrounding counties.
Co-op diagnostics from remote customer sites to assist with resolving complex faults
Assist with the installation, configuration and troubleshooting of core networking equipment at Data Centre locations
Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware
Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records
Perform technical support and collate further information where required to pass onto Senior Stakeholders.
Managing work schedules to SLA working alongside other teams to exceed the customer expectations.
Skills Requirement:
• Configuration and deployment/Installation of Cisco, SD-Wan and Telephony.
• You’ll have previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
• You’ll have previous experience knowledge of Cisco Meraki deployment or Ekahau
• Installation of Cisco CPE
• You will be an excellent team player with a proactive mind set, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
• You’ll have a passion for delivering a customer experience that exceeds expectations.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Head of Client Operations London (travel required) £65k to £75k p.a. + bonus + benefits
Exciting fast paced role, working to oversee and drive performance and support the delivery of new products and services.
The Role
As Head of Client Operations, you will be responsible for the performance of service delivery partners, and managing performance against contracted outcomes and KPIs. Covering front line and support teams, customer services, billing, operations and complaints, your main responsibilities will include:
Build and maintain strategic partnerships, assuring delivery against agreed outcomes
Lead and manage the delivery of customer service strategy / customer contact strategy / channel offering
Create a culture of performance improvement through the use of data and analytics
Drive initiatives across the customer journey which deliver effectiveness and efficiency
Support the delivery of new products and services to ensure they embed smoothly into the operation
Oversight and assurance to supplier performance analytics / quality assurance / regulatory reporting
Represent the customer to ensure effective management of customer engagement across all touchpoints
Provide input to CS strategic communications and stakeholder activity
Lead and develop the team to effectively deliver the CS strategy, building a high performing team
The Company
Our client is a technology based start-up helping people achieve financial stability and independence. Now going through an exciting period of growth and development this is an exciting time to join them and help further develop company success.
The Person
As Head of Client Operations you will have experience managing onshore and offshore operations in a similar role, and evidence of success in developing, implementing and improving customer experience within a complex matrix environment. You will have the following skills / experience:
Significant experience in managing contracted service providers to deliver against agreed outcomes
Experience in operational customer service delivery (technical & managerial experience)
A track record in process performance improvement / project and change management within a customer services environment
Previously worked in fast-moving start up environments.
If you wish to be considered for the role of Head of Client Operations, please forward your CV quoting reference 250564A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: Head of Customer Operations, Client Operations, Customer Service Delivery Manager, Customer Service Strategy, Operational Customer Service....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
£36,000 - £40,000 + Fully Remote + CPD + BenefitsAre you a proactive and customer-focused IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team. This is an exciting opportunity to work with cutting-edge technologies, support a range of IT systems and contribute to delivering outstanding customer service.Key Responsibilities
Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
Own and resolve customer issues, following through to completion.
Manage Microsoft Updates and Patch Management.
Maintain accurate documentation and adhere to ITIL best practices.
Collaborate with internal teams to improve IT service delivery.
Skills & Experience
Microsoft 365 Administration – Office, Teams, SharePoint, Exchange Online, OneDrive, Teams Admin Centre.
Microsoft Azure – Entra ID, Virtual Machines, etc.
Windows Server – setup, maintenance, and troubleshooting.
Microsoft SQL Server – basic troubleshooting and support.
Microsoft AutoPilot & InTune – device management and software packaging.
ITSM Tools – experience with Freshservice or similar platforms.
Experience in Microsoft Updates and Patch Management.
Desirable Skills
Networking & VPNs – knowledge of Meraki is beneficial.
Octopus Deploy – experience is a plus.
Experience in cybersecurity or an interest in growing into this area.
The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exiting career development pathways exist in either the MSP or Cyber space. In addition, you’ll work and learn alongside some of the brightest and truly world class problem solvers within the industry. Our client is keen to partner with individuals that share the value they place on people focussed communication skills as part of “Can-Do” attitude. Naturally, to succeed in this role the successful candidate will possess strong problem-solving skills with the ability to be self-motivated & independent. That said, our client will provide all the support and tools needed to ensure you truly feel part of the teamIf you’re passionate about IT support and eager to grow your technical skills in a dynamic environment, we’d love to hear from you. Apply today!....Read more...
Are you a friendly and professional communicator with great customer service skills? We’re looking for a Customer Advisor to support a community-focused environment. In the Customer Service / Receptionist role, you will:
Responding to customer enquiries and providing clear advice and support ensuring excellent customer service Contacting customers to update system records and conducting welfare checks Performing general administrative tasks to maintain accurate and up-to-date informationProviding reception duties including taking calls, messages and signposting
To be successful, you will need:
Excellent telephone manner and strong communication skills Customer service and reception experience Strong IT and administrative skills with attention to detail Ability to manage calls efficiently while maintaining a professional and friendly approach
This is a temporary position for 1 month initially, working full time hours 35 Per week, 9am to 5pm Monday to Friday. You'll be on an hourly rate of £13.12 and office based in Llandudno Junction. If you're available immediately and ready to make a difference, apply today! ....Read more...
Answer customer queries via phone, email, and online portals
Log and manage support tickets using our CRM and ticketing systems
Assist in troubleshooting basic technical issues
Escalate more complex queries to senior team members
Keep customers updated throughout the resolution process
Maintain accurate records of interactions and resolutions
Support the wider team with administrative tasks when required
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
Permanent position will be given to the right candidate.
Employer Description:At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.Working Hours :Monday to Friday, 9.00am - 5.00pm, with a 30-minute paid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Duties will include:
Handle customer inquiries and process orders via phone, email, and in person, ensuring accuracy and efficiency. Assist with inventory management and stock control in the warehouse. Support the team with day-to-day business operations and administrative tasks. Manage order fulfilment and coordinate deliveries. Assist with preparing shipments for dispatch. Learn and assist in the use of business software and systems. Collaborate with team members to ensure smooth operations and offer excellent customer support. Work closely with business owners to understand and improve operations and customer service processes. Support e-commerce, supplier coordination, and inventory control. Assist with goods in/out, including stock checks and managing deliveries. Learn to operate a scissor lift and reach truck (training provided). Training Outcome:This is a perfect fopportunity for someone enthusiastic, motivated and career-driven not just looking for a job!
After completing the apprenticeship, we aim to help you grow within the business. With dedication and hard work, there are strong opportunities for career progression, including moving into a senior role. Our goal is for you to develop the skills and knowledge needed to take on a leadership position within 5 years, working closely with the business owners to help drive the company’s future success. Your career growth is important to us, and we’re committed to supporting your long-term ambitions. Employer Description:AA Catering Disposables is a leading supplier of catering packaging and disposables, trusted by businesses across the UK. We provide high-quality, competitively priced products to cafes, restaurants, hotels, schools, hospitals, and catering companies, ensuring they have the essential supplies needed to operate smoothly.
With a wide range of disposable food packaging, from plastic and foil containers to compostable and biodegradable options, we are committed to quality, convenience, and sustainability. Our efficient service guarantees next-day delivery on most orders, and our dedicated team ensures every customer receives exceptional support.
At AA Catering Disposables, we pride ourselves on reliability, customer service, and innovation, making us a preferred choice for businesses that demand top-quality catering supplies.Working Hours :Monday – Thursday 9am-5pm half hour for lunch
Friday 9am-3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged.
Dealing with internal IT support, supporting staff and customers with office 365, outlook, internal LAN/ network.
Working with our other internal systems and platforms.
Perform route cause analyses on issues and where appropriate investigate reasons and feed back to the team.
Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team.
Working as part of a team and feeding back to line Manager.
Taking calls and responding to emails.
Training Outcome:
The company may offer a full-time position at the end of the apprenticeship
Employer Description:About us: We are Cleartech Communications Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based Customer Service & Customer Support teams.
Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications solution. We are passionate about streamlining and simplifying business telecoms.Working Hours :Monday to Friday, 9.00am - 5.00pm.
Full time, permanent.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,willingness to learn,Technical mindset....Read more...
Manage office supplies.
Handle customer interactions via phone and email, addressing queries and resolving complaints promptly and professionally.
Utilise Microsoft Office applications, including Word and Excel, for document creation, data management, and reporting.
Monitor and manage support inboxes, ensuring timely responses.
Address customer queries directly or escalate them to appropriate team members or suppliers as needed.
Track and coordinate all customer queries to ensure timely resolution while keeping customers informed of progress.
Monitor supplier performance against Service Level Agreements (SLAs) and escalate issues as necessary.
Oversee the end-to-end management of the system database.
Source data for the system database, including submitting and tracking Freedom of Information (FOI) requests.
Conduct system testing to identify and report issues, ensuring optimal functionality.
Training:
You will achieve the Level 3 Business Administrator Apprenticeship Standard
There will be workshops that you will need to attend via Teams
To include off-the-job training
In-house training will be given to support the specifics of the role
Training Outcome:
Continual development and progression available to the right candidate upon completion of their apprenticeship.
Employer Description:Clear Vehicle Data has provided vehicle data and applications to many automotive sectors that include: Motor Dealerships, Fleet Managers, Operators, Logistics, Leasing and Finance companies and Middleware providers. The team have broad industry experience allied with a real desire to deliver outstanding and accessible customer support.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
A fantastic opportunity for a Product Engineer – High Frequency has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As the Product Engineer – High Frequency specialising in High Frequency products, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer who specialise across the automotive sector.
The Product Engineer, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the High Frequency Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Product Engineer position, you will have a good grasp on the emerging technologies in the high frequency connector markets to assist with customer technical enquiries and develop product roadmaps in the future.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – High Frequency job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
General Administration:
Assist with data entry, document processing, and filing
Maintain and update spreadsheets and databases
Handle incoming calls, emails, and correspondence professionally
Organise and maintain office supplies and equipment
Assist in creating and updating records, reports, and company documentation
Sales & Customer Support:
Support the Sales Team with quotations, order processing, and follow-ups
Update customer records and CRM system
Liaise with customers to confirm orders, schedule appointments, and provide updates
Aftercare & Service Support:
Assist in logging aftercare issues and coordinating appointments
Communicate with engineers and customers regarding service visits
Maintain records of completed aftercare work and ensure follow-ups are scheduled
Accounts & Financial Support:
Assist in processing invoices, purchase orders, and payments
Support the accounts team with basic bookkeeping tasks
Help maintain financial records and ensure documentation is organised
Operational & Installations Support:
Liaise with installers and surveyors to ensure job schedules run smoothly
Assist in preparing documentation for installations and service jobs
Support with stock and material ordering when needed
Training:
Business Administrator Level 3
All apprenticeship training will take place in the workplace
You will have a tutor who delivers the training 1-1, and a mentor within your company to support you through your programme
Training Outcome:Career progression within the company.Employer Description:Softview is a family run business of which has been trading for over 28 years. We supply and install double glazing, including windows, doors, conservatories and roofline. We are a small business with under 10 employee’s and 6 installation teams. We pride ourselves of excellent customer service and the quality of our product and installations.Working Hours :Monday - Friday 8.30am - 5pm 1-hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative,Time management,Willing to learn....Read more...
Customer Service to Retail Customers
Customer Service to Consumers
Communication to Retail Customers - sending out information via email and/or physical mail
Communication to Sales Manager - compiling and reporting feedback from Retail Customers and Consumers
Sales Orders
Sales Support to the Sales Manager
Sales Support to Retail Customers
Delivery tracking - “Where is my delivery?”
Returns - Processing efficiently with a fast turnaround for fault identification and replacement
Returns - Communication with Suppliers
Diary management when dealing with issues and ensuring the customer is happy with the service that we have offered.
Consumer leaflets control and process
Catalogues ordering and processing
Understanding the Promotions
Understanding our Brands
Clerical Work
Managing the products and orders for the ilovehaus e-commerce platform and assembling clearance lines
Organisational skills
Alongside your apprenticeship training we will also educate and train you on the principles of our accounts system, the internet and social media feeds and various other communication channels. Training:
Customer Service Level 2 Apprenticeship Standard
20% off the job training
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Since 2004, our company has provided the Housewares industry with top-quality brands that are highly respected in the market. We specialize in UK retail and corporate distribution, as well as customer service and marketing support for housewares brands that value strong backing and a genuine commitment to excellence.
Our operations are based in Stoke-On-Trent, where we operate from our offices and warehouse. We continually strive to bring new and innovative products from our brands that are aligned with our ethos of being great to use, functional, and well-tested for our customers’ trust.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative....Read more...
Remit is delighted to be recruiting for an Apprentice Vendor Support Coordinator on behalf of Cox Automotive at their Leeds Site (LS26 0JE). This is a fantastic opportunity to join a well-established family-run business and start your career surrounded by world-leading experts!The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.Duties to Include:- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs.- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience.- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate.- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings.- Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary.- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale.- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers.- Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts.- Supporting Auctioneers during sale days e.g. Simulcast.- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors.Training:As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3.On successful completion, you will receive:- Level 3 in Business Administration.- Functional Skills Level 2 in English & Maths (if required).Training Outcome:There is a huge potential for progression within the company.Employer Description:We are proud to be part of Cox Enterprises which is a family run business with a 120 year history of innovation and embracing the next big thing. The story of Cox Enterprises is one of consistent hard work and respect for employees and entrepreneurialism. It’s also about staying true to values that have endured for more than a century. Cox Automotive brings together Cox Enterprises wide ranging global automotive businesses to form our position as the world leader in automotive services. At least one of over 25 brands worldwide touches every aspect of car acquisition as well as retail and ownership and remarketing and use.Working Hours :30 Hours a week across Monday-Friday to be confirmed.Skills: Analytical skills,Communication skills,Organisation skills....Read more...
As a member of the Centralised Outpatient Services team, the post holder will have responsibility for answering a wide variety of calls and queries from patients every day. On average, each call handler answers approximately 80 calls per day in a challenging environment.
Reporting to the Outpatients Team Leader, the post holder will ensure the responsive and professional standards of the North Bristol Outpatients Team are always maintained.
We are looking for talented individuals willing to work hard, with a positive attitude and with a flexible approach to change who can make a significant contribution to the important work of this highly performing team.Training:This role includes the study of the nationally recognised apprenticeship standard - Level 2 Customer Service Practitioner and will include:
Gaining a nationally recognised qualification via our dedicated onsite Apprenticeship Centre.
Having dedicated 1:1 tutor meetings monthly, and attending classroom lessons on site at our Learning and Research building every month.
Gaining knowledge of the structure, function, and values of the NHS and an understanding of the scope of their role within customer service.
Developing skills to identify customer needs, preferences, and expectations, and how this can enhance the overall customer experience through effective communication and problem-solving, as well as much more.
A wide range of support resources available to you, and time given to study and attend lessons. As well as access to peer and mentor support.Training Outcome:We have over 350 careers in the NHS, so progression could be into various roles.Employer Description:There are over 12,000 reasons why North Bristol NHS Trust is a place to be #NBTProud of. We support and care for every member of staff, every carer, every visitor, and will always put the patient first.Working Hours :37.5 hours per week. Shifts TBC (Contact Centre opening hours 08:00 - 17:00, Monday to Friday, part time applicants considered).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
