A Customer Success Executive is sought to join an innovative global test and measurement organisation in Hatfield, Hertfordshire, contributing to the delivery of exceptional customer experience and support across digital and traditional fire safety solutions.
The Customer Success Executive, Hatfield, Hertfordshire, will be expected to develop your understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. This may include product knowledge, digital learning platforms, CRM systems, and customer support processes used across service, warranty and technical support functions.
Responsibilities include:
Work with Sales, Marketing, Product and Operations teams to define customer needs, share insights and improve overall customer experience.
Support digital onboarding and training through the DT Academy / LMS, including content uploads, learner administration and user support.
Develop and execute first-line support responses, troubleshooting and guidance for both traditional and digital DT products.
Debug and validate customer issues, escalating complex cases where required and collaborating with internal teams.
Collaborate with internal departments to ensure seamless resolution of customer enquiries and distributor support.
Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records.
Support customers, distributors and internal teams with technical, service, warranty and digital platform queries.
Key skills & experience:
Experience in customer service, technical support or customer success roles, or equivalent industry experience.
Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms.
Practical experience with customer support processes, case management, and digital engagement platforms.
Strong problem-solving and analytical skills, with high attention to detail and accuracy.
Effective communication and teamwork abilities, with the confidence to explain technical information clearly.
How to apply:
Apply now for the Customer Success Executive role in Hatfield, Hertfordshire. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Senior Customer Support Management Professional Project-Based Contract (612 Months)
Location: Yeovil Hybrid (typically 3 days on-site, 2 remote; increased on-site during onboarding)
Reporting to: Senior Project Manager Transformation Projects
An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy.
The role will act as the primary liaison for a key customer escalation, working closely with the customer and coordinating internally across Supply Chain, Engineering, and Programme teams, as well as with external partners such as Ontic. Approximately 6070% of the role will be customer-facing, with the remainder focused on internal coordination and delivery.
Key Responsibilities Customer Engagement & Programme Delivery
- Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction.
- Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong, trusted working relationships with customer stakeholders and external partners.
Operational & Supply Chain Coordination
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery.
- Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation.
- Support sourcing and procurement-related coordination where required.
Process Improvement
- Identify gaps in existing customer support and operational processes, recommending or implementing improvements.
- Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.
Programme Leadership & Reporting
- Operate with minimal supervision, taking ownership of actions and driving them through to completion.
- Support project reporting, tracking, and governance activities.
- Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.
Essential Experience
- Minimum 3 years experience in Customer Support Management or a similar customer-facing operational or programme role.
- Strong organisational skills with the ability to work independently and manage multiple priorities.
- Experience working with ERP systems (SAP strongly preferred).
- Proven ability to build effective relationships with customers, suppliers, and internal stakeholders.
- Comfortable working in a fast-paced, change-driven environment.
Desirable
- Degree in Business Administration, Supply Chain, Engineering, or a related discipline.
- Aerospace or industrial sector experience.
- Exposure to procurement, sourcing, or supply chain functions.
- Strong problem-solving and decision-making capability.
- High emotional intelligence and excellent communication skills.
- A genuine passion for customer service and continuous improvement.
Contract & Working Pattern
- 612 month contract
- 37 hours per week, core hours 09:0016:00 (flexibility expected for customer or travel needs)
- Hybrid working model with increased on-site presence during onboarding and key programme phases
- Occasional UK travel to customers and suppliers may be required
Rate
- £24£30 per hour, depending on experience and ability to add immediate value
To apply or to discuss the role in confidence, please contact:
Ian at Holt Engineering
ð§ ian.broadhurst@holtengineering.co.uk
ð 07734 406 996....Read more...
Head of IT Customer SupportReporting to: COO / CFO Location: Manchester (Hybrid) Salary: £50,000–£60,000 DOE Contract: Full-time, Permanent Hours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team) Team: Managing a team of 5 across the UK and Denver, USAAre you someone who’s grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end?This is a hands-on leadership role for someone who blends technical capability, customer focus, and people leadership to drive operational excellence and protect the customer experience as the business scales.About YouDo you come from a technical support / IT helpdesk background and have progressed into leadership? Holding experience in: • Implementing a tiered triage process • People leadership • Operational discipline • Strategic planningIf you feel you can take accountability for how Customer Support performs as a department and can confidently represent it at a senior level, not being afraid to challenge decisions when they risk the customer experience or long-term sustainability, then this role could be for you.The Role – Key Responsibilities
Own the Customer Support & IT Helpdesk function end-to-endLine-manage the Customer Support Team Lead and oversee a UK & US-based teamDefine SLAs, escalation models, workflows, and operational standardsAct as the escalation owner for major customer-impacting incidentsDrive performance, capability development, and continuous improvementOwn helpdesk tooling, automation, reporting, and documentationUse data and trend analysis to inform decisions and scalingCollaborate closely with Product, Engineering, Operations, QA, and Customer SuccessRepresent Customer Support confidently in senior and cross-functional discussions
What You’ll BringEssential:
Experience managing a technical support or IT helpdesk functionStrong people leadership, including managing Team Leads or senior staffSolid technical understanding to guide escalations and challenge decisionsExperience working with SLAs, service models, and operational metricsStrong analytical and communication skills
Desirable:
Experience supporting software products or enterprise IT environmentsITIL or service management knowledgeExperience with globally distributed teamsHands-on experience with helpdesk platforms (e.g. Freshdesk or similar)Interest in automation and process improvement
Why Apply?
Own and shape a critical function at scaleLead with autonomy, trust, and influenceBuild a support operation that’s valued internally and by customers
If you’ve built your career in IT Helpdesk, Technical Support, or Customer Support leadership and are ready to step into a role where you truly own the function, we’d love to hear from you. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer Success Manager
Barnsley – Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.
Responsibilities
Manage customer accounts, providing proactive support and updates on order progress.
Take ownership of customer issues and see problems through to resolution.
Liaise with internal departments to ensure smooth order transitions.
Process orders and maintain accurate records.
Support continuous improvement in customer service and account management.
Requirements
Proven customer service experience: manufacturing experience is a plus.
Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
Must have the right to work in the UK: security clearance may be required.....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
As an L1 Support Agent at Aareon UK, you will be the first point of contact for customers using our Fixflo and Arthur platforms. You will provide frontline support by triaging and resolving user queries, delivering clear and timely communication, and ensuring a high standard of service.
Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations.
The role will involve:
Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner
Accurately log, prioritise and classify support queries based on impact and urgency
Resolve common customer issues independently using documented processes and troubleshooting guides
Escalate unresolved or complex issues to L2 support with clear documentation and context
Maintain internal and external knowledge base articles, updating information as needed
Provide empathetic and clear communication tailored to the user’s technical understanding
Collaborate with team members to share knowledge and improve service consistency
Training:
This will be a blended delivery, a mixture of Microsoft Teams and face-to-face
Some training will take place on-site, and all will be within your working hours
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity are embedded throughout the course
Training Outcome:
Progressing could include Customer Success, Account Management, Product Management, Developer or Support
Employer Description:Aareon is Europe's trusted provider of SaaS solutions for the property industry. We operate across six regions in Europe, with more than 13,000 customers with 18 million units.
With locations across Germany, The Netherlands, France, Sweden, Spain and The United Kingdom, we employ more than 2000 people delivering local expertise and partnerships with our customers.
Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalisation a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved.Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Initiative,Familiar with ticketing tools,Tech savvy....Read more...
Your key duties:
Support Account and Business Managers in the development of profitable long-term relationships with existing and new customers by developing an understanding of customer needs and aligning this to Met Office strategy
Support Account and Business Managers in the development of account plans and engagement strategies to identify and promote activity on areas of greatest potential, aligned to emerging Met Office capabilities
Carry out market and customer insight activities to support Business Lead and Products Managers to manage product lifecycles, and develop knowledge of Met Office product or service offerings
Support Account and Business Managers in effective delivery of customer projects and activities, by undertaking delegated tasks as appropriate, including working with colleagues across different disciplines including science, technology and marketing
Support Account and Business Managers in the management of contracts, including developing knowledge and experience of renegotiating deliverables, contract variations, timely invoicing and customer reporting
Provide support to the Business Managers and Sector Heads for a range of cross team tasks, such as managing new leads, monitoring inboxes, weekly snap shots, and facilitating knowledge sharing
Champion the best practice use of the Met Offices Customer Relationship Management Tool, ensuring our records are ISO9001 and GDPR compliant.Training:
This is a work-based apprenticeship, delivered at your place of employment
Training Outcome:
This apprenticeship can offer you the support, training and industry recognised qualifications to get you on the path to a career in Account Management / Sales
May lead to a permanent position on successful completion of your apprenticeship or the knowledge to gain employment within the wider industry
Employer Description:From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
We’re a force for good - focusing on our environmental and social impact. We’re experts by nature - always learning and developing to do things better. We live and breathe it - putting our purpose at the heart of decision-making. We’re better together - understanding partnerships and inclusivity make us greater. We keep evolving - pushing boundaries to make tomorrow better for our customersWorking Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you.
What You’ll Be Up To:
You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers
You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships
You’ll ensure that all enquiries are handled efficiently and with a customer first approach. You’ll work alongside a number of customer service departments to resolve any queries and to ensure our customers receive the very best service from Johnson Controls
Working within a team of experts you will be provided with on-going training and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future, with a market-leading brand in a secure and expanding marketplace
Promoting the brand to all existing and potential customers and providing accurate information on product, policies, and procedures
Updating our Customer Relationship Management systems to ensure we retain accurate and timely information needed to resolve queries quickly
Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction
Liaising with customers who are raising a complaint or wanting to cancel their contract via a variety of communication methods to resolve the customers issues and retain their business
Feeding back outcomes to ensure that pro-active steps are taken to improve the customer journey
Training:As an apprentice in our programme, you'll enrol on the Advanced Level 3 Customer Service Apprenticeship qualification.
This is a 2 year apprenticeship and the college course will be delivered on day release, remotely. Training Outcome:
There is the opportunity to progress on to higher or degree apprenticeships and gain further qualifications in the future to support your ongoing career development within the organisation
Employer Description:Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.Working Hours :Monday- Friday, 8.30am- 5.00pm, or as per business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Future Focused,Purpose Led,Customer Driven,Integrity....Read more...
Handle inbound customer service enquiries
Scheduling of workshops
Provide onboarding and joining information to new learners
Support tutors and mentors
Assist Head of Customer Experience in various service related matters
Training Outcome:
Permanent employment within the operations department
Employer Description:Cambridge Professional Academy Limited is an established training and education provider delivering professional qualifications and apprenticeships across a range of business, leadership, sales, marketing, and management disciplines.
We work with employers and learners across the UK to support skills development, career progression, and organisational capability. Our programmes are delivered through a combination of structured online learning, practical workplace application, and dedicated learner support.
The organisation operates with a strong focus on quality, compliance, and learner experience. Apprentices joining our team will work within a supportive operations environment, gaining hands-on experience in business administration, customer service, data management, and coordination activities that support apprenticeship and qualification delivery.
We are a collaborative and multi-functional organisation, offering apprentices the opportunity to develop transferable administrative and professional skills while working alongside experienced colleagues in a regulated education and training setting.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
We’re looking for a proactive and customer-focused individual to join a Customer Support Team. This rewarding role involves assisting customers with their mobility needs while ensuring smooth operational processes.
Key Responsibilities:
Deliver exceptional customer service via phone and online channels
Book annual services for customers’ mobility equipment
Provide aftersales support and identify upselling opportunities
Manage specialist and contractual agreements, including quoting and ordering parts
Organise repairs and coordinate with engineers
Plan and manage engineers’ diaries to ensure efficient operations
Use bespoke EPOS/CRM systems and Microsoft programs for daily tasks
Handle customer enquiries and complaints with sensitivity and professionalism
Work independently on projects to achieve KPIs as part of a wider team
What We’re Looking For:
Strong organisational and operational skills
Excellent communication and problem-solving abilities
Computer literacy and confidence using CRM systems
Ability to remain calm and empathetic when dealing with customer needs
A team player who can also work independently
Training Outcome:Potential to progress to the level 4 apprenticeship.Employer Description:The company is a serviced based company that has been built on its reputation for offering excellent service, Mobility & Lifestyle now have 8 outlets each with their own loyal customer database producing a combined active customer count of over 30,000! Mobility & Lifestyle only ever use their own staff for on going customer support, deliveries and installations.Working Hours :Monday - Friday, 09:00 - 17:00.
30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Excellent telephone manner....Read more...
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities
We see that this role has two key elements. Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify. CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish.
Sales Support & Service Provisioning
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers.
Translate sales requirements into clear actions for engineering and operations teams.
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems.
Customer Communication & Relationship Handling
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation.
Build rapport with customers and proactively update them on progress and any required actions.
Operational Coordination
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines.
Track installations through to completion and escalate issues where needed.
Systems & Data Accuracy
Maintain up-to-date customer information using Freshsales, Xero and InControl.
Cross-check details for accuracy across internal systems and invoices.
Process Support & Continuous Improvement
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication.
Contribute to internal projects that support operational performance and business growth.
Ad-hoc Business Support
Provide cross-functional support across sales and operations where needed.
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process.
Customer updates and communications handled proactively.
Engineering jobs scheduled and tracked with minimal errors.
CRM/Xero/InControl records maintained accurately and consistently.
Reduction in rework or clarification delays.
Contribution to smoother workflows and process refinements.
Training:A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
The ideal candidate is commercially aware, systems-savvy, quick to grasp detail, and confident in managing multiple moving parts without getting flustered. They will handle end-to-end coordination of customer orders, liaise internally, and ensure nothing falls through the cracks.
If you want to be part of a team that continues to maintain our high level of customer service and satisfaction and be an integral member of helping the business grow and succeed then this could be the role for you.
Key Responsibilities:
We see that this role has two key elements:
Sales support which requires working closely with the sales team to build on existing relationships and onboard new, provisioning the incoming work and working with technical/engineering to clarify.
CRM management, quoting and customer liaison all being critical elements of the end to end process. Interest in taking on projects and integrating within the operations element of the business will allow this role to flourish
Sales Support & Service Provisioning:
Work closely with the Senior Sales Executive to qualify opportunities, create quotes, and onboard new customers
Translate sales requirements into clear actions for engineering and operations teams
Ensure all customer details, expectations, and changes are captured accurately in CRM and internal systems
Customer Communication & Relationship Handling:
Act as a point of contact for post-sale queries, clarification and coordination ahead of installation
Build rapport with customers and proactively update them on progress and any required actions
Operational Coordination:
Schedule engineering jobs and liaise with field teams to ensure readiness, equipment, and timelines
Track installations through to completion and escalate issues where needed
Systems & Data Accuracy:
Maintain up-to-date customer information using Freshsales, Xero and InControl
Cross-check details for accuracy across internal systems and invoices
Process Support & Continuous Improvement:
Identify inefficiencies or bottlenecks and suggest improvements to workflows or communication
Contribute to internal projects that support operational performance and business growth
Ad-hoc Business Support:
Provide cross-functional support across sales and operations where needed
Performance Indicators (KPIs)
Speed and accuracy of quote-to-install process
Customer updates and communications handled proactively
Engineering jobs scheduled and tracked with minimal errors
CRM/Xero/InControl records maintained accurately and consistently
Reduction in rework or clarification delays
Contribution to smoother workflows and process refinements
Training:
A Helpdesk/1st Line Support apprentice, specialising in the Digital Service Technician (DST) pathway, under the Level 3 Digital Support Technician Apprenticeship qualification, will help your business by maximizing the effective use of digital office technologies, productivity software, and digital communications
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Ongoing career progression within the company is available after the completion of the apprenticeship (performance dependant.)
Employer Description:Approaching it’s tenth year, Cloudcell is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. With teams that deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of Sales,Service delivery support,Calm under pressure,Ability to prioritise....Read more...
As a Professional Services Apprentice at Aareon UK, you will support the delivery of customer onboarding services for the Fixflo and Arthur platforms. You will work closely with experienced Professional Services Consultants to learn how to configure systems, deliver training, and support customers through implementation.
This role is well suited to someone at an early stage of their career who is interested in developing a strong technical understanding of SaaS products, with a longer-term ambition to move into a Product or Development role. You’ll gain hands-on exposure to real customer use cases, system configuration, and how product decisions impact customers at scale.
The role will involve:
Support standard onboarding projects under guidance from Senior PS consultants
Assist with system configuration, data setup, and testing activities
Help prepare and deliver customer training sessions and onboarding materials
Maintain accurate project documentation and status updates
Support go-live activities and handover to Customer Success and Support
Training:
This will be a blended delivery, a mixture of Microsoft Teams and face to face. Some training will take place on site and all will be within your working hours
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course
Training Outcome:
Progressing could include Customer Success, Account Management, Product Management, Developer or Support
Employer Description:Aareon is Europe's trusted provider of SaaS solutions for the property industry. We operate across six regions in Europe, with more than 13,000 customers with 18 million units.
With locations across Germany, The Netherlands, France, Sweden, Spain and The United Kingdom, we employ more than 2000 people delivering local expertise and partnerships with our customers.
Our mission is more than our work; it's our passion: connecting people, process and property, bringing the ecosystem closer together. We make digitalisation a reality, helping our customers manage and sustain their properties effectively while providing superior digital experiences for everyone involved.Embracing the industry's responsibility, we are dedicated to a more sustainable future. Our commitment encompasses environmental, economic, and social dimensions, empowered by technology that promotes affordable housing and energy efficiency for a brighter tomorrow.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Tech savvy,Awarness of SaaS products,Salesforce or similar systems....Read more...
Senior Manager of Operations – Medical Devices
A leading medical device innovator is seeking a dynamic Senior Manager of Operations to oversee end‑to‑end operational performance across manufacturing, customer support, supply chain project management, and regulatory & quality functions. This is a pivotal leadership role within a fast‑growing organisation committed to improving patient outcomes through cutting‑edge technology and world‑class operational excellence.
The Senior Manager of Operations will drive operational strategy, optimise cross‑functional processes, and ensure seamless delivery of high‑quality medical devices to customers worldwide. This position requires a proven leader with deep experience in regulated medical device environments and a passion for building scalable, compliant, customer‑centric operations.
Key Responsibilities Include
Lead day‑to‑day operations across manufacturing, customer support, supply chain, and quality/regulatory functions.
Develop and execute operational strategies that support growth, efficiency, and compliance.
Oversee manufacturing performance, including throughput, cost control, and continuous improvement initiatives.
Manage supply chain project activities, ensuring robust planning, supplier performance, and risk mitigation.
Champion customer support excellence, ensuring timely resolution, service quality, and customer satisfaction.
Maintain full compliance with FDA, ISO 13485, and other relevant regulatory and quality standards.
Collaborate with R&D, Quality, and Commercial teams to support new product introductions and lifecycle management.
Lead, mentor, and develop high‑performing teams across multiple operational disciplines.
Drive data‑driven decision‑making and operational reporting to senior leadership.
Required Experience & Qualifications
Significant leadership experience within the Medical Devices sector (essential).
Proven track record in manufacturing operations within a regulated environment.
Strong background in customer support and service operations.
Demonstrated expertise in supply chain project management, including supplier management and cross‑functional coordination.
Deep understanding of regulatory and quality requirements (FDA, ISO 13485, QMS).
Bachelor’s degree in Engineering, Life Sciences, Operations Management, or related field; advanced degree preferred.
Exceptional communication, leadership, and stakeholder‑management skills.
Ability to thrive in a fast‑paced, high‑growth environment.
What’s on Offer
Competitive compensation and benefits package.
Opportunity to shape operational strategy within a high‑impact medical device organisation.
A collaborative culture focused on innovation, quality, and continuous improvement.
Career progression within a growing and mission‑driven company.
To explore this opportunity further, contact Andrew Welsh, Director of Medical Devices, Biotech and DeepTech Recruitment at Newton Colmore, on +44 121 268 2240. Alternatively, submit your CV and a member of our team will be in touch to discuss next steps.
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Customer Service:
Answering inbound customer phone calls and resolving queries where possible
Responding to customer enquiries across multiple platforms including Email, Zendesk, TikTok Shop, and Amazon
Escalating complex customer issues to the appropriate team member when required
Ensuring internal trackers (e.g. complaints log, returns, replacements) are kept accurate and up to date
Supporting the team in maintaining high standards of customer satisfaction and response times
E-commerce platform Support:
Assisting with newsletter creation and email campaign support using Klaviyo.
Supporting ad-hoc reporting and data extraction from Shopify and GA4.
Formatting, maintaining, and updating spreadsheets and trackers.
Assisting with QVC order processing and administrative support.
Supporting general website administration tasks as required.
Sales and Office Admin:
Tracking and logging haulier and courier costs.
Royal Mail invoice tracking, checking, and general support.
Processing, logging, and organising product samples.
Supporting sales preparation activities and admin tasks.
Assisting with e-commerce fulfilment during busy periods when required.
Printing mug designs or other materials provided by the Marketing team when needed.
Ordering and managing stationery and office supplies for all departments.
Supporting general office organisation and day-to-day administration tasks.
Training:
Business Administrator Level 3 Apprenticeship Standard
Work-based mentoring
One day every 2 weeks at Telford College
Assigned assessor to visit you regularly in the workplace
Training Outcome:Once you have completed your Level 3, there is an option to develop within the company. Employer Description:Flower & White is a dynamic and innovative company specialising in high-quality confectionery and gourmet sweet products including meringue bars and bites while emphasizing sustainability and quality.Working Hours :Monday - Friday, 9.00am - 5.00pm.
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Creative....Read more...
JOB DESCRIPTION
The Buyer is responsible for procuring raw materials, finished goods, lab and office supplies, and indirect materials to support production, operations, and administrative needs. This role will manage vendor relationships, coordinate with internal departments, ensure timely supply chain activities, and provide purchasing support for multiple business units, including Corsicana and Agricultural (Ag) operations. The Buyer will also provide administrative support and act as a backup for customer order processing when needed.
Main Responsibilities:
Handle all vendor-related issues, including managing price lists, raw material shortages, price discrepancies, new raw materials, setting up new vendors, and securing documentation from new vendors for setup in internal company systems. Provide support for toll blenders for finished goods production, including placing purchase orders and supplying necessary supporting documentation (SDS and batch sheets). Request and review quotes for new lab equipment purchases and other capital expenditures, while maintaining lab supplies and other inventory on a daily, weekly, and monthly basis. Provide internal support for Accounts Payable by coding and approving invoices within internal company systems as needed. Backup customer service support, including reviewing and placing customer orders, communicating orders to manufacturing and production sites, following-up on production statuses, and updating customers accordingly. Support other areas and departments from an administrative perspective, including providing support for trade shows, industry memberships, and internal shared email addresses.
Key Qualifications:
Associate's Degree in Business, Supply Chain, or other related field. Bachelor's Degree in similar field preferred. 3+ years of administrative and purchasing/procurement experience, with preference given to candidates with experience in a manufacturing environment or related chemical industry. Strong planning/organizational skills, interpersonal skills, problem-solving ability, and negotiation skills. Apply for this ad Online!....Read more...
Key Responsibilities include:
Process and manage customer orders accurately
Maintain up to date and accurate records and documentation
Respond to customer and supplier enquiries promptly
Provide administrative support to the sales and accounts teams
Assist with general office tasks to support daily operations
Help ensure smooth communication across the organisation
Learn and follow internal processes and procedures
Training Outcome:
Strong potential for growth, development and a full-time position for the right candidate upon successful completion of apprenticeship
Employer Description:About the employer: MIM Wear Parts Ltd is a leading UK manufacturer and supplier of high-quality construction wear parts. We have been proudly operating for more than 30 years keeping true to our roots as a family run business. We serve all major excavator brands with durable and performance driven components. Renowned for our extensive range, we prioritise excellence in craftsmanship and customer satisfaction. Our mission is to support the construction industry by providing reliable products tailored to suit various machinery needsWorking Hours :Monday- Friday 8:30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Positive Approach to Learning,Confidence....Read more...
Accounts Administrator required to join an established customer services team at my precision manufacturing client who supply aerospace and other large engineering customers.
The ideal candidate will be an experienced Account Coordinator with experience to processing customer account orders.
Requirements
Customer service support experience in the manufacturing industry.
MS Office Suite fluency of Excel and PowerPoint
Good English and Maths.
SAP knowledge desirable.
Responsibilities
Customer account management.
Ownership of customer issues and resolution.
Orders processing.....Read more...
Internal Sales Executive Wakefield, WF2 – office basedCompetitive basic salary (dependent on experience) + BenefitsCompany OverviewRotajet Systems Ltd is a leading UK engineering design and manufacturing company supplying industrial washing, separation, and recycling machinery to customers across the UK and worldwide. Our equipment is used in industries including chemical, food, pharmaceutical, plastics recycling, metals, and environmental services.Due to continued growth and investment in people, plant, and technology, Rotajet Systems is seeking an Internal Sales Executive to support and develop UK and worldwide sales activity from our Wakefield facility.Role OverviewThe Internal Sales Executive will work closely with the Sales Directors and marketing function to manage new and existing enquiries from UK and international customers, with the objective of converting these into sales orders. The role is office-based and suited to a commercially minded individual with an interest in technical products and engineered solutions.A core part of the role involves understanding customer applications, specifying suitable equipment, preparing quotations, and proactively following up enquiries through to order placement.Key ResponsibilitiesSales & Customer Support
Receive, log, and manage sales enquiries from UK and worldwide customers via phone, email, and websiteAct as a primary point of contact for customer enquiriesCommunicate with customers to understand process requirements and applicationsIdentify and specify suitable Rotajet equipment to meet customer needsPrepare and issue technical and commercial quotationsProactively follow up quotations and enquiries to progress opportunities to orderMaintain regular contact with customers to support order conversion
CRM & Administration
Log all enquiries, correspondence, and activities accurately on the company databaseMaintain up-to-date enquiry status and provide regular (fortnightly) updatesRecord and analyse enquiry and sales data to support reportingComplete order acknowledgements for all new sales ordersSupport the handover of orders to production once placed
Technical & Product Support
Liaise with engineering and production teams on technical queriesSupport internal technical discussions relating to customer applicationsBuild product and process knowledge across Rotajet’s machinery range
Personal Qualities
Highly organised with strong attention to detailConfident communicator, both written and verbalCommercially aware and customer focusedTarget-driven with a proactive approach to follow-up and conversionWillingness to learn and develop technical and process knowledgeComfortable working in a manufacturing environmentAble to manage multiple enquiries simultaneously
Required Education, Skills & ExperienceEssential
Proven experience in an internal sales or sales support roleStrong IT and computer skills (CRM systems, email, Microsoft Office)Excellent communication and customer service skillsAbility to manage enquiries from initial contact through to order
Desirable
Technical qualification (Degree, HNC/HND, BTEC, NVQ, or equivalent)Experience in an engineering or manufacturing environmentExperience with industrial or process equipmentExperience selling capital equipment or engineered solutions
What We Offer
Competitive basic salary (dependent on experience)Sales bonus scheme linked to order intake and performanceFull product and application trainingLong-term career development within a growing UK manufacturing businessExposure to UK and worldwide customers and projectsSupportive team environment based at our Wakefield facility
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Lead Support & Service TechnicianLocation: NorthamptonPermanent, Full-timeSalary Dependent on ExperienceOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management.Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineThe Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues.This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement.Key Responsibilities Service Delivery & Operational Oversight
Oversight of daily service desk and support activitiesManaging and maintaining the internal call management and logging systemTriage, prioritisation, and escalation of support requestsEnsuring support services are delivered in line with agreed SLAs and proceduresIdentifying and resolving recurring issues and service bottlenecksMaintaining standards across the Northampton office environment
Senior Support & Escalation
Acting as the senior escalation point for complex support and customer issuesProviding timely, high-quality solutions to technical and service-related problemsDetecting, tracking, and documenting software defects and inconsistenciesProducing and maintaining support documentation and knowledge-base materialsApplying quality engineering principles across the Agile product lifecycle
Leadership (Non-Managerial)
Providing day-to-day guidance and support to junior team membersSupporting apprentices through structured mentoring and on-the-job trainingPromoting consistent working practices, professionalism, and service standardsFlagging risks, capacity issues, and service concerns to senior management
(This role does not carry formal line-management responsibility.)Projects & Continuous Improvement
Contributing to project delivery by reviewing specifications and requirementsSupporting system, integration, and regression testing where requiredAssisting with the development of automation scripts and service improvementsIdentifying opportunities to improve service methods, workflows, and efficiencyWorking closely with project teams and other departments
Stakeholder & Communication
Attending weekly project meetings and relevant operational meetingsPreparing input for service performance reporting and customer updatesSupporting customer communications where technical input is requiredBuilding effective working relationships across teams and departments
Skills & Experience
Significant experience in a senior support or service delivery roleStrong technical problem-solving and diagnostic skillsExperience working with service desks, ticketing systems, and SLAsAbility to provide leadership without formal people managementStrong communication and documentation skillsComfortable balancing hands-on work with senior-level oversight
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Administrative support for the customer service team
Distribution customers job input
Distribution customers job pricing
Booking in of customer deliveries
Answering incoming calls to the business
Speaking to customers & partner depots on the telephone
Delivery/ETA checks
Processing of customer paperwork
Assisting with POD requests
Assisting with order quotations
Effective use of customer contact database
Develop skills required by customer services department
Training:
You will be studying a Level 3 Business Administrator Apprenticeship Standard over an 18-month period
This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
Training Outcome:
Potential full-time position upon completion of the apprenticeship
Employer Description:Stiller is a long‑established, family‑run logistics firm offering warehousing, transport, and distribution solutions. We support businesses by storing products, managing stock, and delivering goods across the UK. Their core values centre on customer service, operational excellence, integrity, and safety.Working Hours :Monday - Friday 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working....Read more...
The environment you’ll be working in:
Predominantly Windows and Cisco-based environment
Approximately 400 servers, 800 network switches, 100 firewalls, and 300 users
Onsite Trust Systems team of around 20 engineers (7 based in Farnborough), covering EUC, Server Infrastructure, and Networking at varying experience levels
Main Responsibilities:
Your responsibilities will include, but are not limited to:
Providing first line and desktop-level support to end users
Working on ‘Business as Usual’ EUC and Networks daily/monthly tasks
Handling incoming support calls and emails and gathering accurate technical information
Logging, prioritising, and updating incidents within ticketing systems
Proactively responding to alerts from monitoring systems
Assisting with troubleshooting Windows desktop, hardware, and application issues
Supporting basic network-related tasks and incidents under supervision
Working alongside senior engineers across EUC, infrastructure, and networks
Escalating issues appropriately while maintaining clear communication with users
Delivering a professional, customer-focused support experience
What we’re looking for:
While an interest in IT and networking is important, attitude and mindset matter more than technical ability at this stage. We believe technical skills can be taught - professionalism, work ethic, and the right attitude cannot.
Desirable Skills & Attributes:
Strong interest in IT, technology, and networking
Confident and professional communication style
Good interpersonal and customer service skills
Clear written and verbal English
Willingness to learn and take responsibility
Personal Qualities:
Positive attitude and strong work ethic
Team player who can also work independently
Motivated, reliable, and proactive
Flexible and adaptable in a demanding environment
Comfortable working with a high-profile customer
Why join Trust Systems?
Hands-on experience in a real enterprise data centre environment
Exposure to EUC, networking, and infrastructure from day one
Support and mentoring from experienced engineers
Opportunity to build a long-term IT career based on performance and attitude
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:Potential full-time position for the right candidate.Employer Description:Trust Systems is a trusted IT services provider delivering high-quality, end-to-end technology support to enterprise customers. Our experienced team works closely with clients as long-term partners, supporting the full IT lifecycle - from infrastructure and networking through to end-user computing and support services.
We pride ourselves on attention to detail, strong customer relationships, and developing talent through hands-on experience and mentoring.Working Hours :Mostly 9am to 5.30pm, with an hour’s lunch. Support from 8am to 6pm. Can pick their start and end time between 8am and 6pm, arranged in advance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Assisting in planning and delivering email campaigns via their Marketing Automation Software
Responding to inbound queries from established customer base via different channels
Lead Management- monitoring, follow-up and reporting on the resulting leads from email campaigns
Assisting in creating copy for email campaigns and website
Monitoring and Reporting on Website Engagement
Helping to update website content and suggest further improvements
Other duties to support the established award-winning customer excellence team deliver
Training:
Remote learning
20% off the job training delivered by Starting Off
Training Outcome:
Permanent position on completion of the apprenticeship
Employer Description:The company is a leading provider of production line printing technologies and has recently expanded their offering to include robotic and automation solutions. As a successful candidate you will support the business, to spearhead lead generation, management using their specially designed CRM and Marketing Software. You will aid in delivering email marketing campaigns to established customers and new prospects. Additionally, there will be customer interaction; processing orders and service contracts to assist the customer excellence team. Customer interaction will come from inbound customer enquiries by email, phone and social media. You will also gain experience in content creation and website management and SEO.Working Hours :Monday - Thursday, 8.00am - 5.00pm, Friday, 8.00am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Creative,Initiative....Read more...
We are seeking an enthusiastic and organised Apprentice to join our accounts team within the largest independent motor factor in the UK. This is an excellent opportunity to start a career in accounts/finance within a forever expanding company. You will provide vital administrative support to the department, ensuring customer accounts are maintained accurately while learning the fundamentals of corporate finance, data processing, and credit control.
Key Responsibilities:
Account Maintenance: Perform general updating of accounts, including inputting email addresses and maintaining accurate customer details. Assist in the process of creating new customer accounts on the system
Sales Ledger & Payments: Responsible for entering customer payments and reconciling them against remits. You will also assist in preparing and sending customer statements
Communication: Act as a first point of contact by answering internal and external phone calls in a professional manner
Query Handling: Manage customer queries, such as liaising with and chasing branches for credit notes to resolve account discrepancies, proof of deliveries and outstanding warranties
Data Entry & ERP: Accurately input daily financial data and query data within our ERP system (MAM Autopart) to support the wider team
Spreadsheet Management: Create and maintain Excel-based spreadsheets to track financial data, reporting, or account status updates
Administrative Support: Monitor the department inbox, organise digital filing, and assist the Credit Controller with ad-hoc administrative tasks to maintain excellent levels of service
Auditing: To assist the Credit Controller with annual audits, this will include with evidencing; credits, purchase notes, bank statements, allocation payments
Training:
Data Technician Level 3 Apprenticeship StandardYou will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Tech Savvy,Excel,Can do attitude,Passion for solving issues,Passion for Data....Read more...
