Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
Provide professional and friendly customer service via phone, email, and online platforms
Support travel consultants with customer enquiries and holiday research
Assist with administrative tasks related to travel bookings, including data entry and document preparation
Maintain accurate customer records and ensure compliance with data protection requirements
Prepare quotations, booking confirmations, and travel documentation
Liaise with suppliers and partners to support bookings and resolve queries
Support diary management, scheduling, and internal communications
Handle post-booking administration such as amendments, cancellations, and customer follow-ups
Use internal systems and digital tools effectively to support business operations
Contribute to team objectives and support continuous improvement of business processes
Training:Business Administrator Level 3.
Next Level Support:
Workshops every two weeks
1-2-1 tutoring and regular progress reviews
Functional Skills support if required
Training Outcome:Opportunity for permanent employment upon successful completion.Employer Description:Not Just Travel is a multi-award-winning, home-working travel agency creating exceptional, personalised travel experiences for customers worldwide. Known for outstanding customer service and strong supplier relationships, Not Just Travel supports individuals to build successful careers in the travel industry.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Deliver high levels of personal productivity and quality interactions with our customers
Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries
Take a proactive approach to our customer experience. Work with colleagues to ensure we do what we say we’ll do to minimise customer effort
Record every contact, capturing quality customer information, including profiling. data in line with guidelines such as GDPR and PCI compliance
Promote safeguarding, making referrals where appropriateBe available and flexible to work in our office during our opening hours
Provide support to colleagues as required
Support the Customer Experience Coach and Customer Experience Manager with the implementation of Customer Experience plans and projects
Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard
You will also gain CIH Level 2 Certificate in Housing Practice
You will work towards functional skills maths and English ( if needed)
Training Outcome:This is a fantastic opportunity to enter the housing sector.Employer Description:Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).Working Hours :9.00am - 5.00pm, Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To assist customers with activities of daily living as per an initial assessment and ‘MyLife My Choices’ support plan completed by the Team Manager and agreed with the customer. Principle duties may include but are not limited to the following:
Duties are varied and personalised to the customer’s needs such as:
To general housekeeping e.g. cooking, shopping, domestic duties etc, and helping customers to maintain all aspects of their domestic lives
To providing help with all aspects of personal care
To assisting customers in the administration of medication if required
To facilitate socialisation and participation in community activities e.g. visiting family/friends, walks, cinema/theatre, meals out, going for a drive (where required), reading etc.
To monitoring and recording of achievement of goals and outcomes on customer support notes
To liaise with customers, families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each customer
To support customers when raising issues or complaints
To signpost customers to relevant agencies/organisations
To empathise and actively listen in a sensitive manner accessing appropriate additional support where necessary
To support customers to access appropriate health care provision enabling them to make an informed choice regarding any prescribed treatment, seeking advice where necessary
To create opportunities for customers to develop, establish and maintain personal relationships and social networks, which encourage greater participation and integration in their chosen communities
To mentor colleagues.
To carry out duties in line with the customer support plan and your job description.
The Employee would be expected to:
To preserve independence and dignity of the customer
To manage personal care with both dignity and respect
To report any changes/issues concerning the customer to their Team Manager
To be proactive in observing changes in a customer’s condition; take action to report and rectify faults
To read and abide by the support plan set out in the customer’s support plan and risk assessment
To support the completion of administrative tasks such as record keeping in relation to customer’s daily support notes, ‘My Life My choices’ and activity risk assessments
To undertake sleep-in duties, which may form part of their core duties
To support and understand each individual customer’s needs; valuing colleagues
To report back any areas of risk, not previously identified, to the Team Manager
To maintain confidentiality and committing not to divulge information to third parties unless consent to share information has been given in writing and agreed
To work in accordance with your job description/contract of employment and any policies/procedures and guidelines of The Oaklea Trust and the Care Quality Commission
To promote equality and diversity
To work in accordance with the Health & Safety Act 1974
To provide safe, effective high quality care and report any concerns as per Safeguarding procedures
To contribute to the overall development of the Oaklea team and promote a positive image of the customers and The Oaklea Trust.
To participate in e-learning/training courses/seminars held internally and by outside agencies
This job description is not intended to be a comprehensive list of duties, but a reflection of the present requirements of the role. The actual job content will be subject to periodic review on discussion with the post holder.Training:
Level 2 Adult Care Worker Apprenticeship Standard
Diploma in Care level 2
Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam
Preparation for End Point Assessment
Delivery method and location to be confirmed
Training Outcome:
The successful candidate will have the opportunity to continue their learning by progressing to the next level qualification and permanent employment.
Employer Description:We are a charity based in Cumbria, Lancashire, County Durham & Northumberland. We support disabled, disadvantaged and vulnerable children and adults.Working Hours :Initially the role will be working Monday - Friday, 9.00am - 5.00pm, but as the role progresses you will work shifts. Working hours will vary depending on the customer’s needs and availability of the employee.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you will be responsible for addressing customer enquiries, troubleshooting issues, providing product information, and ensuring an exceptional customer experience.
This role requires a proactive, adaptable, and customer-centric individual who thrives in a fast-paced, multichannel environment.
We are looking for somebody who is new to this sector and is keen to develop the skills to be able to complete the key responsibilities which consist of:
Multi-Channel Support: Providing exceptional customer support across a variety of communication channels, including live chat, email, phone, social media platforms (e.g., Facebook, Twitter, Instagram), and self-service portals
Customer Engagement: Build strong relationships with customers by offering timely, empathetic, and efficient responses to enquiries. Ensure that each interaction is aligned with company values and enhances the customer experience
Problem Resolution: Troubleshoot and resolve a wide range of customer issues, including product enquiries, service concerns, technical support, billing questions, and complaints. Utilise your problem-solving skills to resolve complex issues promptly
CRM Management: Use our Customer Relationship Management (CRM) tool Salesforce to manage customer interactions, log support tickets, track case progress, and update customer records
Omni-Channel Consistency: Ensure that the customer experience is consistent and seamless across all channels. Resolve issues effectively, regardless of the platform the customer chooses to contact us through
Collaboration with Teams: Work closely with cross-functional teams (IT, Claims and Operations) to ensure quick resolution of complex issues. Share insights and feedback to continuously improve the customer experience
Feedback Collection: Gather customer feedback during interactions and help identify recurring issues or areas for improvement in processes, products, or services
Maintain Performance Metrics: Meet or exceed established performance metrics, including response times, customer satisfaction ratings, first contact resolution, and ticket closure rates
You will work within a collaborative and supportive team culture. Training:
Business Administrator, Level 3
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
Ongoing professional development and growth opportunities
Employer Description:With over 20 years of experience in the UK Taxi and Courier industry, we are dedicated to protecting our customers’ assets and providing peace of mind through comprehensive insurance solutions. Our expertise and commitment to customer satisfaction has made us a trusted name in the UK for insurance needs.Working Hours :Monday to Friday between 8.45am and 5pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience,Empathetic communicator,Keen to learn....Read more...
Providing day-to-day administrative support to teams across the Customer directorate
Managing and maintaining records, trackers, and documentation accurately
Assisting with data collation and basic reporting to support decision-making
Communicating professionally with internal stakeholders and customers where required
Learning how administrative processes support compliance, performance, and customer experience
Training Outcome:Role within the customer directorate which could lead to other opportunities in the business.Employer Description:Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.Working Hours :Monday - Friday, as agreed with team manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As part of the role, you will:
Assist with the installation of cloud and on-premises business telephony systems at customer premises
Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
Help install and configure wireless networking solutions for business customers
Assist with the activation and programming of cloud and VoIP telephony services
Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
Carry out remote programming and configuration changes to customer systems
Liaise with field engineers to ensure the ticketing and service system is kept up to date
Communicate with customers to provide updates on service requests and ongoing projects
Work with suppliers regarding equipment orders and service requests
Support the sales team by researching products and services
Assist with general administration tasks within the service team
Training:
The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
On completion, you will achieve a recognised apprenticeship qualification
Training Outcome:
Full-time apprenticeship with long-term career opportunity
Employer Description:Aspect Voice is a telecommunications provider based in Consett, County Durham, delivering tailored communication solutions to businesses across the UK. Established in 2003, the company specialises in IP telephone systems, cloud telephony, connectivity and network infrastructure. Aspect Voice works closely with organisations to design, install and support reliable communication systems that improve efficiency and customer engagement. With a strong reputation for customer service, the company focuses on long-term partnerships and responsive technical support. Their experienced team of engineers and communication specialists provide end-to-end solutions to meet the evolving needs of modern businesses. Working Hours :Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,A proactive “can-do” approach,Strong timekeeping....Read more...
Key Responsibilities
General Administration
Provide administrative support to the office team
Answer incoming telephone calls and direct enquiries appropriately
Respond to basic email enquiries or forward them to the relevant team member
Maintain organised digital and physical filing systems
Assist with scanning, copying, and preparing documents
Service & Operations Support
Assist with updating service records and job information within company systems
Support the coordination of engineers’ schedules when required
Help prepare documentation for service visits and repair works
Maintain accurate customer and asset records
Customer Service
Communicate professionally and courteously with customers
Assist with logging service requests and general enquiries
Support the team with follow-ups and customer administration
Finance Administration Support
Assist with preparing documentation relating to customer invoices
Support the team in monitoring overdue invoices
Contact customers politely to follow up on outstanding payments
Maintain accurate records of invoice follow-ups and communications
Compliance & Documentation
Assist with maintaining service and compliance documentation
Support the organisation and storage of company records
Ensure documentation is filed accurately and easy to retrieve
Learning & Development
Complete coursework required as part of the Business Administration apprenticeship
Attend training sessions provided through the apprenticeship programme
Develop professional skills including communication, organisation, and business systems
Training:As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:
Apprenticeship in Business Administrator
English and Maths if required
Training Outcome:Future Career Opportunities within the company include
Office Administrator
Service Coordinator
Operations Assistant
Business Support Administrator
Personal Assistant
Office Manager
Employer Description:Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.Working Hours :Monday to Friday, 09:00 to 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Commercial Apprentice, you will support our software renewals process for existing clients. You will work closely with our commercial and account management teams to manage renewals, create quotes, maintain accurate customer records, and gain hands-on experience using Salesforce CRM. You will also build knowledge of our global Charge Point Management System (CPMS) platform and contribute to delivering a high-quality customer experience.
This apprenticeship is designed for individuals at the start of their commercial career who want to develop core sales, communication, and project management skills.
Key Responsibilities
Software Renewals & Client Support
Support the end-to-end software renewal process for existing customers.
Prepare renewal quotes and assist with sales documentation.
Communicate with clients in a professional and timely manner.
CRM & Pipeline Management
Maintain accurate customer information in Salesforce CRM.
Track renewal dates, pipeline stages, and follow-up actions.
Assist with reporting and internal coordination across teams.
Project & Operational Support
Support small commercial projects related to customer lifecycle, contract updates, or pricing.
Work with cross-functional teams, including customer success, technical support, and finance.
Learn how a commercial function operates within the EV sector.
Product & Industry Learning
Build knowledge of EV charging technologies and software.
Learn the functionality of our Charge Point Management System (CPMS).
Understand customer use cases and how software drives values
Training:This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:Further progression in the organisation may be looked upon as a review of finishing an apprenticeship. Employer Description:Blink Charging is driving a cleaner future by making electric vehicle adoption easy and accessible: accelerating the shift from fossil fuels with reliable, convenient, and affordable charging solutions.
Our Corporate Governance and Sustainability Committee drives responsible practices that benefit society, the environment, and all stakeholders.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Familiarity with Salesforce or,Basic understanding of softw....Read more...
As a Digital Service Engineer based in our West Midlands office, you will be the first point of contact for customers and clients, supporting them through a wide range of digital channels. You will help them access services, coach them on using digital systems, and diagnose and resolve problems they encounter with digital tools and platforms. This is a hands-on, customer-facing role that sits at the heart of our digital service delivery.
A typical day in the job:
Customer Support: Act as the first point of contact for clients, providing prompt and effective support through digital channels, telephone and face to face.
Diagnosing & Resolving Issues: Determine the root cause of technical problems and take appropriate action to resolve them, advising on related hardware and software where needed.
Coaching & Guiding Users: Support and coach users in their use of digital systems, explaining technical concepts clearly in plain language suited to the audience.
Configuring Devices & Systems: Configure a range of digital devices and systems to meet individual user needs.
Managing Support Requests: Log, track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate.
CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail.
Data Security & Compliance: Handle customer data securely, applying relevant policies and complying with data protection legislation including GDPR.
Training Outcome:Upon successful completion, you can progress into roles such as Digital Service Advisor, IT Support Analyst, Technical Support Professional or further apprenticeships at Level 4 or 5.Employer Description:Morro Partnerships is a UK construction and regeneration group delivering high‑quality homes, with a strong commitment to developing talent through apprenticeships.Working Hours :Monday to Thursday: 8:30am – 5:00pm.
Friday: 8:30am – 4:30pm (1 hour unpaid lunch break daily).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Interest in digital technology....Read more...
Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
As a First Line IT Engineer you will:
Provide fist line IT support
Monitor Network & Server infrastructure
Taking phone calls on the service desk, handling service portal tickets and emails
Providing remote and on – site IT support where required
Responding to system failures in a timely manner
Creating and maintaining procedures for new and existing processes
Troubleshooting customer technical faults and driving fault resolution
Being able to look for solutions when hitting obstacles before escalating
Maintaining good customer relations by providing excellent customer service
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification.
Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:A few examples are:
Level 2 Engineer
Projects Team
Infrastructure Team Site Engineer
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. We’re looking for an IT Support Apprentice who is passionate about technology, eager to learn, and ready to kickstart a rewarding career in IT.Working Hours :Monday - Friday, 9.00am - 6.00pm, with 1-hour unpaid lunch break.Skills: Communication skills,Attention to detail,Operates well unsupervised,Takes ownership willingly,Remain calm under pressure,Is proactively innovative,Is logical in approach,Customer service skills,Genuine passion for IT,Punctuality,Time management....Read more...
You’ll be working with an established global machinery manufacturer supplying specialist equipment to manufacturers across the UK and internationally. As Technical Support Manager you'll oversee customer service operations, working alongside a skilled engineering team, solving issues and organising the team.Your Role as Technical Support Manager will include:
Main contact for customers regarding breakdowns, service and installations
Coordinate engineers, installations and service schedules
Provide technical support and manage service requests
Work with sales, spare parts and engineering teams to resolve issues
The successful Technical Support Manager will need:
Experience in service coordination or technical support within packaging machinery or similar engineering
Mechanical and electrical understanding
Strong communication and organisational skills
Confident handling customer issues and escalations
Please apply or call Ryan Powlett on 0203 813 7931
Key Words: Technical Support, Customer Support, Service Coordination, Industrial Machinery, Packaging Machinery, Installation Coordination, Technical Manager, Service Supervisor, Breakdown Support, FMCG, Food, Pharma, Automation, Engineering, Wiltshire, Swindon.This vacancy is being advertised by Future Engineering Recruitment. The services of Future Engineering Recruitment are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling.Future Engineering Recruitment can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.We will endeavor to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
Customer Service
Respond to customer enquiries via email, and online platforms.
Provide accurate product information and guidance.
Assist with order processing and production.
Maintain a high standard of professionalism and customer care.
Sales Support
Help identify customer needs and promote suitable products.
Update customer records and sales data in internal systems.
General Administration
Maintain accurate documentation and filing.
Work closely with the warehouse team to ensure smooth order fulfilment.
Support day-to-day office tasks as required.
Training:Delivery to be completed on site and off the job training at your place of work.Training Outcome:For the right candidate there will be the opportunity to progress into a full-time role.Employer Description:Established in 2000, Anorak Offers the complete digital print package ranging from business cards to billboards and pretty much everything else in between.Working Hours :Monday to Friday, 9.00am - 5.30pm (30 mins for lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative....Read more...
Account Manager Braintree £35,000 - £40,000 Basic + Bonus + Job Satisfaction + Stability + Family Feel Environment + Product Training + Benefits + IMMEDIATE START
Join a well-established, family-run business that will offer you long-term stability and job satisfaction in a busy and supportive environment. Work as an account manager where you’ll be part of a close-knit team, dealing with regular customers and incoming enquiries rather than cold calling.
This company operates within the hydraulic product and service sector, supporting a wide range of customers with both supply and repair solutions. With a strong reputation and long-standing team, they are looking for an account manager to help maintain customer relationships, support incoming demand, and contribute to the continued success of the business.
Your Role As An Account Manager Will Include:
* Account Management role - office based in Braintree * Managing existing customer accounts and keeping clients satisfied * Handling incoming calls, enquiries, and walk-in customers * Supporting with sourcing and procurement of hydraulic products and components * Working closely with the workshop and wider team * Providing quotes, pricing, and general customer support * Getting involved in day-to-day business operations as required
The Ideal Account Manager Will Have:
* A background in sales / account management / internal sales or similar * Some understanding of hydraulics or engineering products (ideal) * Strong communication and customer service skills * A proactive and friendly approach to work * Ability to work in a small, team-focused environment * Must be able to commute to Braintree
Apply now or contact Billy on 07458163030 for immediate consideration
Keywords: internal sales, account manager, hydraulics, engineering, technical sales, customer service, Braintree, Essex, sales support, procurement, industrial, workshop, parts, components....Read more...
Key Responsibilities:
Administration & CRM
Accurately input and maintain customer booking details within the CRM system
Monitor emails and customer communications, ensuring timely responses
Assist in creating and distributing travel newsletters and promotional campaigns
Support the development of automated customer communications (e.g. booking confirmations, reminders, and follow-ups)
Social Media Management
Create and post engaging travel content, including offers, destinations, and updates
Learn to manage Meta Business Suite for scheduling and publishing posts
Maintain and update the company’s LinkedIn profile
Monitor and review social media analytics to improve engagement and performance
Customer Support
Assist customers with online bookings and enquiries
Prepare and distribute travel documents (digital or printed), ensuring accuracy
Provide friendly and professional support to enhance the customer journey
Training:You will complete your training with Next Level Training.Training Outcome:This could lead to a career within the travel industry.Employer Description:Hi, we're Not Just travel, your local Travel Consultants.
As your Personal Travel Experts, we're here to make planning your next holiday stress-free and easy. Whether you know exactly what you want or need some travel inspiration, we'll use our knowledge and expertise to create a bespoke holiday you’ll love. From the whole package to those finishing touches such as car hire and travel insurance, we've got you covered!Why Use A Travel ConsultantWorking Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Creative....Read more...
Working primarily on the library floor, this campus-based post acts as a first point of help and advice for library users, helping them access and use our extensive range of printed and electronic resources. Duties include managing the library environment, ensuring health and safety procedures are observed, ensuring students observe the Library Code of Conduct, liaising with security, reporting, and progressing maintenance issues and defects relating to the building, its environmental controls and equipment on all floors.
You will contribute towards staffing the library Help Desk and Reception desk, other service points and front-line duties as required.
As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its resources.
You will also be required to participate in shelving activities and demonstrate an understanding of manual handling guidelines, which will be required when lifting heavy items. The postholder will participate in administrative duties including data input, carrying out admin processes, meeting and greeting users.
This will also include dealing with enquiries face to face, via email and our ticketing systems, over the phone and via other support mechanisms as utilised by new department name in the future, taking part in promotional and training events to ensure an excellent customer experience for library users.
The Customer Support Assistant will work closely with the Drill Hall Library Team in a variety of ways to help them enhance the customer experience.
Main duties and Responsibilities:
This role is 27 hours per week, with 5 hours per day spread over 4 days, and one dedicated study day of 7 hours. Actual working days / times to be agreed as per the needs of the service.
Deliver an excellent customer experience including assisting users on how to use library resources and equipment.
Participate in roaming support to help our users become confident and independent users of the resources available to them.
Assist users with directional and initial information enquiries.
Provide front-line support using the Library Management System to carry out various tasks and reports, assist users with the operation of library equipment and resources, and attend to basic problems, reporting faults as appropriate to ensure that our users have an excellent customer experience.
Assist with the day-to-day operations of services and space, keeping the space in good order through regular tidying, shelving and filing, in accordance with best health and safety practice and security guidelines.
Support the Library Student Worker Team (LITSAs), helping to coordinate and monitor their work and activities so that all front-line tasks are undertaken.
Perform daily checks of the study environment, fixtures and fittings, reporting issues to the relevant department and ensuring these are seen through to completion.
Support users with routine use of IT, such as using basic software, LapSafe laptop loans, printing and Wi-Fi.
Proactively monitor and manage library bookable spaces including Group Study Rooms, dealing with these in a prompt manner.
Uphold Information and Library Services policies and procedures.
Participate in Library Services meetings and support Information and Library Services-wide projects, groups and activities as required.
Other duties arising from the needs of the service.
Training:The apprentice will receive full on the job training from the employer as well as 20% off the job training, they will also have access to a full wrap around service from SCL.Training Outcome:The apprentice can progress to a team leader role if desired once they have completed their apprenticeship.Employer Description: University of Greenwich, a modern university with three campuses in London and Kent. Working Hours :Hours will be confirmed at the interview stage .Skills: IT skills,Customer care skills,Communication skills,Organisation skills,Administrative skills....Read more...
This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM).
The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout.
KEY RESPONSIBILITIES
Customer Support & Incident Management
Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk.
Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk.
Provide first-line troubleshooting and resolution for application, user access, and basic system issues.
Ensure all incidents and service requests are managed in line with SLAs and KPIs.
Escalate complex or unresolved issues to 2nd/3rd line support with clear documentation.
Application Support (SKYVISITOR / SAFEWORKS and the new SAFETYNET.ONE – launching Q3/4 2026
Support users with onboarding, account setup, and general usage of the SaaS platform.
Diagnose common issues related to: User authentication and permissions, data input/output errors or device/browser compatibility
Assist with basic configuration and user guidance.
HubSpot Helpdesk / CRM Usage
Maintain accurate and detailed records of all customer interactions in HubSpot.
Track ticket progress and ensure timely updates to customers.
Use HubSpot workflows to manage case lifecycle and follow-ups.
Contribute to knowledge base articles and support documentation.
Customer Experience
Deliver a professional, empathetic, and solutions-focused service.
Keep customers informed with clear, jargon-free communication
Identify recurring issues and feedback trends to improve service delivery.
Documentation & Continuous Improvement
Create and update internal and customer-facing documentation.
Contribute to FAQs and troubleshooting guides for our SaaS Solutions.
Highlight opportunities for process improvement within the helpdesk
DESIRABLE BUT NOT ESSENTIAL
Experience supporting web-based applications (ideally SKYVISITOR or similar platforms)
Familiarity with HubSpot CRM / Service Hub
Understanding of ITIL principles (incident, problem, and change management)
Basic knowledge of APIs, integrations, or data handling
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
An apprenticeship includes regular training with Velocity Academy. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Safetynet Solutions creates bespoke workplace security and management systems. They specialise in tools that help businesses manage visitors, contractors, access control, goods-in, and mailroom operations, using a mix of digital systems, print solutions, and ID card technology. They’re known as a leading UK provider with over 30 years’ experience and offer scalable solutions for small businesses through to global companies.Working Hours :Monday to Friday 9am to 5pm, shifts.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,positive can-do attitude,Eager to learn....Read more...
A Field Service Engineer is sought to join a growing engineering team in Cork, Ireland, contributing to the installation, service, commissioning, and technical support of advanced electronics manufacturing equipment across customer sites.
The Field Service Engineer, Cork, Ireland, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include installation and commissioning of SMT equipment, fault diagnosis, preventative maintenance, calibration, and applications support within electronics manufacturing environments.
Responsibilities include:
Provide installation, service, repair, calibration, and preventative maintenance of equipment at customer sites.
Commission equipment at customer facilities and support final release into production environments.
Assess the suitability of equipment and processes prior to customer purchase where required.
Diagnose faults and resolve technical issues relating to equipment and production processes.
Provide technical expertise and support to customers and internal stakeholders.
Maintain accurate documentation and service records associated with installations, maintenance, and repairs.
Identify equipment and process-related issues that could impact successful installation, training, or commissioning.
Support customer training and applications assistance where required.
Attend meetings, conferences, trade shows, and technical training courses as necessary.
Ensure full compliance with company policies, procedures, and operational standards.
Key skills & experience:
Degree in Mechanical or Electrical Engineering, or equivalent industry experience.
Minimum of five years’ experience within electronic engineering or electronics manufacturing environments.
Experience installing, servicing, repairing, and maintaining industrial or manufacturing equipment.
Knowledge of SMT and electronics manufacturing processes such as printing, dispensing, pick-and-place, reflow, vapour phase, selective and wave soldering, coating, cleaning, testing, and inspection.
Ability to interpret electrical and mechanical engineering drawings.
Strong IT skills including knowledge of PC systems, networking, or SQL databases.
Strong practical mechanical and technical problem-solving abilities.
Highly organised, self-motivated, and able to work independently in field-based environments.
Full driving licence and willingness to travel across Ireland and occasionally the UK.
How to apply:
Apply now for the Field Service Engineer role in Cork, Ireland. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Provide excellent customer service across all divisions, ensuring a high level of customer care
Handle incoming enquiries via phone and email in a polite and efficient manner
Process customer orders accurately and in a timely mannerPick, pack, and prepare orders for dispatch
Liaise with couriers for both domestic and international deliveriesBuild strong relationships with customers, suppliers, and internal teams
Follow up on enquiries and warm leads to support sales growth
Assist with stock control and stock-taking activities
Support complaint handling, acting as a link between customers and operations
Work closely with departments including operations, accounts, and warehouse
Maintain a tidy and organised workspace
Support wider business tasks and projects when required
Willingness to carry out manual handling tasks (picking and packing orders)
Ability to work across both office and warehouse environments
Flexible approach to support different divisions within the group
Reliable and punctual with a strong work ethic
Training:
Apprenticeship delivery is remotely in the workplace every 4-6 weeks
Training Outcome:
The successful candidate will be trained to work across multiple areas of the business, developing a broad skill set in customer service, operations, and sales
As a growing company, Lockie Group offers strong progression opportunities, with the potential to move into senior or leadership roles as vacancies arise
This role is designed to build a flexible, well-rounded employee who can step into key positions within the business over time
Employer Description:
Lockie Group is a UK-based group of companies made up of several specialist divisions, each operating within its own niche market. These include areas such as security seals, packaging and printing, clerical clothing, and church and charity envelopes. While each company focuses on a specific sector, they all benefit from shared expertise, manufacturing capabilities, and support functions across the group. This structure allows Lockie Group to deliver high-quality, tailored products to a wide range of industries, combining specialist knowledge with the strength and resources of a larger organisation.
Working Hours :Monday – Friday (8:30am – 4:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Basic IT Skills,Interpersonal Skills....Read more...
Holt Engineering are working with a proficent in electronics manufacturing. They are looking for a highly organised Sales Administrator to support our sales team with customer enquiries, quotations, and order processing. This role plays a key part in ensuring sales operations run smoothly while maintaining excellent customer service and accurate sales records.
This is a Temporary Contract working Full Time Monday to Friday The Hours are 7:30am - 4:00pm with an early finish on Fridays!
The Sales Administrator is Paying from £12.21 - £14 per hour (depending on expereince)
Key Responsibilities for the Sales Administrator:
- Provide administrative support to the sales team
- Prepare quotations, proposals, and sales documentation
- Process customer orders accurately and efficiently
- Respond to customer enquiries and provide order updates
- Maintain CRM and sales tracking systems
- Produce basic sales reports and maintain records
- Liaise with internal teams to ensure orders are fulfilled
To be a successful Sales Administrator:
- Strong administrative and organisational skills
- Excellent communication skills
- High attention to detail
- Good knowledge of Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple tasks and deadlines
- Experience in a sales administration or customer service role
- Experience using CRM or ERP systems
What Were Looking For in a Sales Administrator:
- Highly organised and proactive
- Customer-focused with a professional approach
- Strong team player with a positive attitude
If you are interested in a new career opportunity this could be the role for you! Please APPLY NOW! Or call 01202 147689.....Read more...
Daily duties will include:
Managing emails, post, and general correspondence
Filing, scanning, and maintaining accurate records
Providing general administrative support across the business
Reviewing and processing customer appeals
Handling customer queries and complaints professionally
Liaising with internal teams and external contacts
Ensuring compliance with company policies and deadlines
Training:
Level 2 Customer Service Practitioner apprenticeship programme is delivered fully within the workplace with designated support from Derwentside College industry recognised training consultant
Training Outcome:
Parking Group Ltd is a fast-growing organisation, this apprenticeship opportunity is a chance for someone to come into the organisation with new ideas and contribute to a well-established team
For the right candidate a permanent position will be available and opportunity to develop into other roles of the organisation
Employer Description:Parking Group Ltd specialises in parking enforcement, pay & display management, CCTV surveillance, and customer appeals handling. We work with a range of clients to deliver efficient, compliant, and customer-focused parking solutions. Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Good time management skills....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
At TCI Powder Coatings, we're more than a premier supplier of powder coatings - we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talent individuals ready to help us grow even further.
Job Description
The Laboratory Administrative Associate performs specialized activities to support and improve the overall productivity of the laboratory, including in the areas of administrative support, logistics, product stewardship/regulatory, and formulation support.
Main Responsibilities
Administrative Support
Assist with project scheduling, validation, updating, and closing within Salesforce.
Manage the approval sheet process and ensure customer standards are met.
Provide pricing support to account and assist with month end reporting functions.
Logistics
Finalize samples, pack and ship to customer locations. Follow up on samples that have been sent for customer feedback.
Product Stewardship / Regulatory
Create and maintain safety data sheets (SDS) for raw materials and formulas in an internal regulatory system.
Formulation Support
Assist with formula finalization including data entry into internal systems.
Prepare and maintain supporting materials required for formula transfer to production, including product folders and quality control specifications.
Ensure compliance with all record keeping and documentation requirements to support laboratory activities.
Provide technical support to internal departments and customers.
Ensure and maintain a safe working environment for all employees.
Key Qualifications
High school diploma or GED.
2+ years of related working experience, preferably in a paint or specialty chemical industry.
Preferred Qualifications
Ability to work in a team environment.
Comply with required housekeeping and safety expectations.
Effectively communicate with work contacts, peers, supervisors, and other departments.Advanced math and PC skills.Apply for this ad Online!....Read more...
Roles and Responsibilities:
Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
Respond to customer queries and provide detailed product information when required
Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
Ensure total customer satisfaction by understanding and addressing individual business needs
Manage an assigned customer base, maintaining strong relationships and delivering excellent service
Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers
Training:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
Full support and training from experienced team members
Dedicated time to complete apprenticeship learning and assignments
Opportunity to gain a qualification in Customer Service
A friendly and inclusive team environment
Employer Description:A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.Working Hours :Hours of Work: 8.30am- 5.30pm, Monday- Friday. Subject to change in the event of holiday & sickness cover.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Initiative,Customer service,teamwork,telephone skills....Read more...
Senior Health & Safety Advisor
Unity Recruitment are seeking an experienced Lead Health & Safety Advisor.
You will be instrumental in developing and implementing health and safety strategies and ensuring compliance with legislation and internal standards.
We're seeking an experienced Health & Safety Advisor who will be responsible for leading the health, safety, and environmental within the Rail, Power & Tunneling and Highways Sectors creating an ethos of collaboration and shared purpose between the Safe, Sustainability, Wellbeing Function, employees, Principal Contractors and Customers.
The position would require travel to sites, offices frequently with a maximum of 1 day working from home a week.
Key Responsibilities
Health
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Facilities projects and offices, the Wellbeing component of the Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on health and wellbeing matters, in-line with Management Systems and Customer/ Principal Contractor requirements.
Conduct focused project site health and wellbeing training as required.
Conduct health focused monitoring as required.
Provide coaching and instruction to the Project employees and contractors with regards to health, and wellbeing.
Provide support, guidance and advice to both office and site location on health matters, in-line with our H&S Policies and Procedures.
Safety
Promote, champion and implement across Rail, Power, Tunnelling, Fire, & Highways projects and offices, the Safe component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice on safety matters, in-line with Integrated Management Systems (IMS) and Customer/ Principal Contractor requirements.
Provide support, guidance and advice to both office and site locations on safety matters, in-line with our IMS Policies and Procedures.
Conduct weekly site safety inspections, ensuring any action plans implemented have been communicated with the Project Manager/s and subsequently implemented on the project site.
Conduct procedural and management system focused audits and reviews.
Review project site Work Package Plans, Task Briefing Sheets, method statements and risk assessments, including associated plans in line with planned work activities.
Generate and conduct toolbox talks, generate and brief safety alerts and assist in customer/ principal contractor briefings when called upon.
Provide coaching and instruction to health and safety advisors, Project employees and contractors with regards to safety.
Ensure all incidents, observations and suggestions are correctly reported, where necessary investigated, and support provided to the project teams to close out and address issues raised.
Asist in the generation, review and maintenance of project specific Health, Safety and Environmental Management Plans (HASEMP).
Attend and provide health, safety and wellbeing input at Principal Contractor/ Customer Project safety meetings.
Attend and provide health and safety input at Business Sector/ Project Meetings.
Communicate to the Head of Operational Health and Safety on matters of health, safety and environment including updates on Asite (Reporting System).
Maintain project specific Health, Safety and Environmental performance indicators including customer indicators.
Environment
Promote, champion and implement across projects and offices, the Sustainable component of the Safe, Sustainable and Wellbeing Strategy.
Provide support, guidance and advice to both office and site locations on environmental matters, in-line with our environmental Policies and Procedures.
Provide support, guidance and advice on environmental matter, in-line with Management Systems and Principal Contractor requirements.
Conduct, as minimum, formal monthly process focused environmental audits on projects, ensuring improvement actions are issued, implemented, and embedded based on the ethos of continuous improvement.
Conduct focused project site environmental training as required.
Support processes, memberships and focused accreditations associated within the wider Business.
What We’re Looking For
In depth and demonstratable understanding of health and safety legislation.
Working and demonstratable understanding of electrical and mechanical standards.
Working and demonstratable understanding of industry/ customer standards linked to NWR, LUL, National highways, UKPN.
In depth knowledge of CDM.
Demonstrable experience of ISO 45001.
NEBOSH Diploma/ NCRQ Diploma.
CSCS/ ECS card – Safety Related.
IOSH Certified Level Membership.
Full UK driver’s license.
Previous experience as a Health and Safety Manager in a Tier 1/ 2 Organisation.
Previous experience within Rail, Power, Highways and/or tunnelling sectors.
At least 3 demonstrable years’ experience in a MEP construction based health and safety advisory role.
Experience in carrying out accident and incident investigations.
Experience generation, implementation and reviewing policies and procedures.
If this Health & Safety Advisor role is of interest to you, then please apply with your updated CV today. For further information, please call Carly on 0203 6685680 ext 113.
....Read more...
