Logging all incoming enquiries and ensuring accurate record-keeping.
Answering telephone calls, directing enquiries, and assisting with customer queries.
Taking telephone enquiries and identifying customer requirements with guidance.
Supporting the preparation and processing of quotations under supervision.
Updating and distributing the daily outstanding enquiry bulletin.
Attending enquiry review and sales performance meetings to gain industry insight.
Learning to use agreed price lists for quotations on standard services.
Assisting in tracking and following up on sales quotations.
Communicating important customer feedback to relevant teams.
Supporting contract review processes and assisting in order confirmations.
Liaising with operations and technical teams under direction to ensure client expectations are met.
Assisting in maintaining an organised filing system for enquiries and quotations.
Learning to input, maintain, and review data in the company CRM system.
Participating in daily sales team meetings to review tasks and priorities.
Greeting visitors, providing refreshments, and ensuring hospitality standards.
Organising company literature and promotional materials for distribution.
Assembling promotional packs and managing their distribution via post and email.
Researching potential clients, including their location, business type, and industry sector.
Supporting customer relationship management efforts under guidance.
Providing general administrative support to the sales and management teams as needed.
Training:
Day release at Middlesbrough College
Customer Service Level 2
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.Employer Description:At Durham Lifting, we pride ourselves on delivering industry-leading products and services that our clients can trust. With over 25 years of experience, we are a reliable provider of lifting solutions, servicing a wide range of sectors, including offshore wind, construction, manufacturing, and rail. Our commitment to safety, innovation, and reliability is central to everything we do, and we ensure that these values are reflected in every solution we deliver.Working Hours :Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
Job Duties:
Repeat orders and call off orders
To make any amendments to delivery requirements
Ensure that response times are met in line with charter
Monitoring stock usage and stock analysis
Updating unity with changes to accounts
Maintaining electronic customer files
Collating and sending samples and to raise trial sample forms
Ensuring plastic packaging tax information is completed on unity every month
Follow up on special timed and same day deliveries to ensure customers have received them on time
Monitor and collate works order paperwork from production
Support the Customer Service managers during busy periods
General housekeeping / filing
Person specification:
Educated to GCSE (minimum 5 grades 4 and above including math’s and English)
Able to demonstrate experiences in dealing with customers face to face or on the phone
Sound knowledge of Microsoft Office applications
Able to use initiative and work independently
Excellent interpersonal skills with particular emphasis on customer and colleague care
Flexible, willing to go the extra mile and a good team player
Methodical, organised, can do attitude and accuracy.
Excellent written and verbal communication skills, good telephone manner
You will complete a Customer Service Level 2 Practitioner apprenticeship qualification delivered by Starting Off
Training:
Level 2 Customer Service Practitioner Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A prestigious small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for many well known companies. The successful candidate will manage and provide services to customers to ensure that they receive the best possible experience when ordering stock. As well as ensuring a high standard of service and reporting is maintained between customers, and the rest of the CompanyWorking Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 5.00pm finishSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in-line with company procedures
Making follow up appointments for customers
Use a focimeter to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Taking payments from customers
Being able to problem solve with basic optical concerns
Understanding business KPI's and how they affect the practices profitability
Training:
Level 3 Optical Assistant Qualification
Functional skills in English, maths (if not already achieved)
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management - you could complete a management course
Practice ownership - you could go into business yourself, partnership or franchise
Employer Description:Opticians based in Wells, Somerset.Working Hours :Working Hours:
Monday - Friday - 09:00 - 17:30,
Saturday - 09:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
• Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
• Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
• Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
• Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
• Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
• Using external portals to provision third-party services that enhance the overall voice solution
• Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
• Providing support across internal departments and acting as a point of reference for voice-related queries
• Representing the voice and UC function in a professional and collaborative manner
Key Requirements
• Confident communicator – both verbally and in writing – with the ability to present information clearly
• Highly organised, methodical and capable of managing multiple tasks and priorities
• Flexible, adaptable, and comfortable working in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Team-oriented but able to take initiative and work independently
• Customer-first attitude with a proactive approach to service delivery
• No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k – Hybrid working....Read more...
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Ocean or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
Liaise with overseas offices on Ocean or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Training:On-the-job training delivered by the employer. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training. Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store andWorking Hours :Monday to Friday
9am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
This position is ideal for someone organised, proactive, and keen to develop their skills within a professional legal environment.
Your responsibilities will include managing correspondence, maintaining accurate records, preparing documents, and providing general support to legal staff. You will provide excellent customer service, schedule and confirm appointments via phone and email.
Main duties include but not limited to:
Assistance to partners and other team members, as required
Take ownership of administrative work required to fulfil the efficient running of the director’s schedule
Provide kind, courteous communication while receiving visitors to our office and in working with others in the team
Provide excellent customer service
Schedule and confirm appointments via phone, email and schedulers
Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required
Enter case information into web-based case management system
Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents
Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:Successful completion of the apprenticeship may lead to full-time employment and/ or further training.Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
To attend and complete an appropriate apprenticeship course on time and to a high standard.
Under supervision of the IT Support Manager actively use the Archway IT Manual to deliver IT services to end users; ensuring all relevant procedures are followed.
To assist in the installation, configuration and maintenance of network and server systems.
To ensure that all end user IT equipment and software is well maintained and functioning properly and safely.
Installation of hardware / software as required.
Support the day-to-day arrangements for the delivery and collection of repairable items to suppliers.
To demonstrates and/or setup IT and AV equipment for events.
Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice, and keyboards.
Assist in the adherence of software licensing agreements.
Preparing user documentation to assist staff and student in the use of the system.
Support with the monitoring the system for misuse and escalating findings as appropriate.
To support the enhancement and operation of a high-quality learning environment.
Training Outcome:Upon successful completion of the Apprenticeship, there may be an opportunity to go in to and IT support role as a permanent member of the team. Employer Description:Archway Learning Trust is a vibrant learning community where students are cared for, receive a high quality education and experience every opportunity to be successful.
We believe in the transformational power of education for each individual, and that this is enhanced through collaborative working between our academies with the support of our Infrastructure team.Working Hours :Full time working hours: Monday - Friday, 8.00am - 4.00pm.
There may be some flexibility required to meet the needs of the business.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Initiative....Read more...
Customer & Sales Engagement
Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys.
Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business.
Handling Palladio leads and sending Palladio quotations via email.
Engaging with retail customers in the showroom, answering queries, and providing quotations as required.
Assisting trade customers by providing supply-only quotes.
Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints.
Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders.
Marketing Duties
Build and segment lists, send offers, follow-ups, and abandoned cart flows.
Run and manage PPC campaigns (Meta Ads, Google Ads, Local Services).
Stay ahead of competitors with pricing, offers, and service positioning.
Plan and produce high-converting content (videos, blogs, social media, testimonials).
Quoting & Pricing
Processing and pricing quotations from incoming A&A Double Glazing sales emails.
Preparing Ash quotes and ensuring accurate pricing.
Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed.
Handling Drutex door quotes, obtaining approvals, and placing orders.
Survey & Order Coordination
Booking surveys to ensure a consistent workflow for fitting jobs.
Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions.
Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.
Supplier & Logistics Management
Liaising with suppliers for pricing, delivery dates, and product availability.
Chasing suppliers for updates on quotes and delivery schedules.
Assisting with receiving and checking deliveries of goods, including windows, doors and glass.
Training:Multi-Channel Marketer Level 3.
Face-to-face training sessions will be delivered from the state-of-the-art EMA training hub.
The 3 core knowledge units are as follows:
Fundamentals of Marketing.
Content Marketing.
Marketing Campaign Fundamentals.
Further support will be provided to you through your Digital Coach/Mentor via onsite visits and remote communication.Training Outcome:Opportunity to stay within the team as a full-time employee upon successful completion of the apprenticeship programme. Employer Description:• Experience: Over 25 years of trusted service.
• Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable.
• Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business.
• Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process. • Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop.
• 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.Working Hours :Monday to Friday, between 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Due to the role's health and safety and safeguarding protocols, only applicants over the age on 18 in September 2025 will be considered
As an Apprentice Service Technician, you will embark on a structured training programme combining practical on-the-job experience with academic learning to become a fully qualified Mechatronics Maintenance Technician. You will work alongside experienced Field Service Engineers to learn how to diagnose, repair, and maintain Tennant’s advanced range of floor cleaning equipment. The apprenticeship is supported by Make UK and leads to a Level 3 Mechatronics Maintenance Technician qualification. During your training at Make UK, you will travel to Birmingham and stay in a fully funded hotel, on a half board basis. All travel to and from Birmingham, your breakfast and evening meal and accommodation are all paid for by Tennant.
Key Responsibilities:
Under supervision and as training progresses, you will:
Assist in servicing, repairing, and maintaining a wide range of cleaning equipment (mechanical, electrical, and hydraulic systems)
Shadow experienced Service Technicians during field visits to customer sites
Learn to carry out fault diagnosis, repairs, and preventative maintenance
Support customer communication and provide operator training
Help maintain accurate job records and stock management
Adhere to all health & safety policies and quality standards
Attend college/workshops as required by the apprenticeship programme
Develop skills in the use of diagnostic tools and equipment
Build strong knowledge of Tennant equipment, procedures, and customer service standards
Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us and Make UK, which are fully paid for, including:
Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
Advanced Manufacturing Engineering Workplace
Competence Training - in years 2 to 4 in company
Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
In house training in line with your requirements
Further qualifications deemed necessary by your employer
On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician
Training Outcome:
Once qualified, you will get the opportunity to join our field based service team
Employer Description:About Tennant UK Cleaning Solutions Ltd
Tennant Company is a global leader in designing, manufacturing, and marketing solutions that help create a cleaner, safer, and healthier world. With a strong commitment to sustainability and innovation, we provide cutting-edge cleaning machines and services to customers worldwide. Our UK division plays a critical role in delivering field-based technical service and support to our customers across a range of industries.Working Hours :At Make UK - Monday, 10.00am - 6.00pm, Tuesday - Thursday, 8.00am - 4.30pm, Friday, 8.00am - 12.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Due to the role's health and safety and safeguarding protocols, only applicants over the age on 18 in September 2025 will be considered.
As an Apprentice Service Technician, you will embark on a structured training programme combining practical on-the-job experience with academic learning to become a fully qualified Mechatronics Maintenance Technician.
You will work alongside experienced Field Service Engineers to learn how to diagnose, repair, and maintain Tennant’s advanced range of floor cleaning equipment. The apprenticeship is supported by Make UK and leads to a Level 3 Mechatronics Maintenance Technician qualification. During your training at Make UK, you will travel to Birmingham and stay in a fully funded hotel, on a half board basis. All travel to and from Birmingham, your breakfast and evening meal and accommodation are all paid for by Tennant.
Key Responsibilities
Under supervision and as training progresses, you will:
Assist in servicing, repairing, and maintaining a wide range of cleaning equipment (mechanical, electrical, and hydraulic systems)
Shadow experienced Service Technicians during field visits to customer sites
Learn to carry out fault diagnosis, repairs, and preventative maintenance
Support customer communication and provide operator training
Help maintain accurate job records and stock management
Adhere to all health & safety policies and quality standards
Attend college/workshops as required by the apprenticeship programme
Develop skills in the use of diagnostic tools and equipment
Build strong knowledge of Tennant equipment, procedures, and customer service standards
Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us and Make UK, which are fully paid for, including:
Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
Advanced Manufacturing Engineering Workplace Competence Training - in years 2 to 4 in company
Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
In house training in line with your requirements.
Further qualifications deemed necessary by your employer
On completion of your studies and End Point Assessment (EPA), you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.Training Outcome:Once qualified, you will get the opportunity to join our field based service team.Employer Description:About Tennant UK Cleaning Solutions Ltd
Tennant Company is a global leader in designing, manufacturing, and marketing solutions that help create a cleaner, safer, and healthier world. With a strong commitment to sustainability and innovation, we provide cutting-edge cleaning machines and services to customers worldwide. Our UK division plays a critical role in delivering field-based technical service and support to our customers across a range of industries.Working Hours :At Make UK - Monday, 10.00am - 6.00pm. Tuesday - Thursday, 8.00am - 4.30pm. Friday, 8.00am - 12.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Redline Group are seeking a Contract Software Test Technician to support our customer on site 5 days a week in Cambridgeshire. Commutable from Cambridge, Peterborough and surrounding areas, this is a fantastic long-term opportunity to work with an experienced software test team.
Designing and developing intricate and complex electro-mechanical technology, our customer has been a globally-renowned name for many years. You will join a fast-paced test team, working on 2 week sprint sized stories, applying different testing methodologies, including: functional, end to end, regression and exploratory and raising defects in Jira when necessary.
Key Skills Required – Contract Software Test Technician - Cambridgeshire:
- Proven experience in similar roles testing embedded products
- Strong background in Embedded Linux
- Proficient using JIRA
- Experience with scrum agile as a team member is desirable
This role will not accept candidates operating via a PSC; you will therefore need to operate via an Umbrella company.
For more information or to apply for the Contract Software Test Technician opportunity in Cambridgeshire, please contact Maddie - mramsden@redlinegroup.Com / 01582878815 or 07940254185 quoting reference MMR1044....Read more...
Assist with day-to-day administrative tasks
Manage and organise files and documents throughout CRM
Handle incoming calls and emails
Support the team with scheduling and on-boarding of temporary staff
Maintain office supplies and equipment
Perform data entry and update records
Provide excellent customer service to clients and candidates
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:ACS Staffing Solutions is a dynamic and forward-thinking recruitment agency, providing UK- wide workforce solutions within the Temporary and Permanent marketplace. We pride ourselves on our supportive and inclusive work environment, where every team member is valued and encouraged to grow. Our Accountability, Consultative approach, Transparency, Integrity, Knowledge and Dedication, form the foundation of our core valuesWorking Hours :Monday - Friday, 08:30 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental....Read more...
Main Responsibilities:
Consult with clients to understand their travel preferences, budget, and special requirements
Research and recommend travel destinations, accommodations, and activities based on client preferences
Provide clients with detailed itineraries, travel documents, and travel tips, driving loyalty through exceptional service
Provide exceptional customer service, support and administration throughout the booking and travel process
Company Benefits:
Discounted rates for personal holidays
Opportunity to travel overseas for business
Training:Travel Consultant Level 3 apprenticeship standard.Training Outcome:Progression to a full-time permanent employee.Employer Description:Travel Advisor has been dedicated to supporting travellers with reviews, information, and advice to inspire travel. Now as part of their ambitious expansion plans, they have launched their first travel agency branch situated in an affluent suburb on the outskirts of Sheffield.Working Hours :Monday to Friday from 9:30am to 5:00pm.
***During peak trading periods weekend work may be required***Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Key Responsibilities:
Administrative support to directors
Assist in daily management of IT system and the scheduling of tasks
Coordinate meetings, surveys, schedules, and communications
Customer liaising for appointments through managing email and telephone requests
Maintain accurate records and ensure compliance with company policies and regulations
Assist in project planning and execution
Prepare reports, presentations, and correspondence
Professional and courteous
Training:
Business Administrator Level 3
4-days at Think Energy
1-day per week at Newcastle College
Training Outcome:Possible full-time position upon successful completion of apprenticeship.Employer Description:Think Energy is an energy retailer with the bright idea to make clean energy simple, easy and affordable for everyone.Working Hours :Exact working days and hours to be confirmed
30-hours minimumSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
An exciting new job opportunity has just become available for a Technical Sales Engineer – Embedded Computing, which can be based UK wide.
This role will cover UK and Ireland for Embedded Computing products for a well-established company, who are based in Wokingham, Berkshire. You will be responsible for identifying new customers and growing the existing customer base within the territory to increase product sales in line with budgeted sales targets, as well as building and maintaining long-term relationships with both new and existing customers.
Responsibilities for the Technical Sales Engineer - Embedded Computing - UK wide;
Produce and implement a profitable Sales Strategy for growth across the UK and Ireland.
Prepare and present proposals, including technical specifications, pricing, and delivery schedules to win business and build customer satisfaction.
Build and develop strong customer relationships by understanding needs and requirements.
Educate clients and colleagues about the products, best use, practice and application.
Provide ongoing support, address any issues or concerns proactively.
Skills & Experience for the Technical Sales Engineer - Embedded Computing- UK wide;
Experience selling specialist rugged computing systems such as embedded computing platforms, racking systems, cabinets and enclosures
Experience selling to sectors including Defence, Aerospace, Industrial or Transportation markets
Electronics Industry experience either with Distribution or Original Equipment Manufacturers (OEM’s)
APPLY NOW! For the Technical Sales Engineer - Embedded Computing - UK Wide, by sending a cover letter and CV quoting reference THD1204, to TDrew@redlinegroup.Com or call 01582 878848 or 07961 158762.....Read more...
Key Responsibilities:
Assist in preparing financial statements and accounts under supervision
Support audit fieldwork and documentation tasks
Perform basic data entry and reconciliations
Help with VAT returns and bookkeeping as required
Maintain organised audit files and client records
Learn to use accounting software and audit tools
Undertake apprenticeship training and exams
Training:Accounts Assistant Level 3 Apprenticeship Standard:
During the Apprenticeship you'll cover areas such as:
Advanced Bookkeeping
Final Accounts Preparation
Indirect Tax Management Accounting:
Costing Ethics for Accountants
Spreadsheets
Weekly webinars delivered by Industry expert coaches
Off the job training Continued 1-2-1 support from the employer and coaches
Training Outcome:
Practical audit and accounts experience
Professional apprenticeship qualification support
Mentoring from experienced auditors and accountants
Exposure to varied client industries
Career development opportunities within the firm
Employer Description:AccountancyWorking Hours :Monday - Friday, Shifts to be confirmedSkills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience....Read more...
Under the guidance and direction of your line manager you will:
Assist the Executive Head teacher and teachers in the development and implementation of a programme of work
Help to provide a stable, caring and supportive learning environment
Be sensitive to times when you will need to step back in order for pupils to achieve their full learning potential
Facilitate social and moral development
Support pupils who may present serious challenges in their learning and or behaviour
Support learners in becoming more readily engaged in activities
Support on a one to one basis or in groups
Feel comfortable and confident with very diverse learners
Assist the class teacher and/or Senior TA with record keeping
Training Outcome:
Possible permanent employment on completion of the apprenticeship
Employer Description:Avalon School is a Specialist School for students aged 11-19 situated in the town of Street. Our school vision is ‘Learning for Life’ – together with our parents and the learners themselves - we aim to teach skills for the whole of life.Working Hours :Monday to Friday, term time.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Open new membership accounts via online portal
Support new members to complete the onboarding process
Support members to access online banking services
Manage member enquiries via telephone and email
Manual and electronic filing and scanning
Processing incoming and outgoing emails and mail
Maintain membership records on the case management system
General office duties such as collection and delivery of post
Providing information about credit union services to potential customers
Provide administrative support to the wider teams
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Full time employment
Employer Description:A not-for-profit financial cooperative, we are owned and controlled by our members - people who live, work, volunteer or study in a WV or DY postcode area.
We are proud to be part of the worldwide credit union movement where people join forces to provide fairer financial services in their communities and workplaces.Working Hours :Monday - Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
Support our team to deliver outstanding learning and development opportunities for children with a range of complex learning and medical needs
To work in partnership with parents to promote and support in home learning experiences alongside Early Years Practitioners
To support the planning and delivery of the Early Years Curriculum to promote better outcomes for pre-school children with complex/ multiple needs
Training:Early Years Educator Level 3.
Training will include paediatric first aid qualification.Training Outcome:There is the potential for you to secure long-term employment with the council upon completion of your qualification, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship.Employer Description:Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We truly value our Apprentices and recognise that they enable us to identify new talent and build new skills in our workforce.Working Hours :8:30am - 4:30pm Monday to Thursday, 8:30am - 4:00pm on FridaySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Patience....Read more...
The role will involve:
Communicating with customers via phone, email or in person
Addressing customer needs
Offering customer advice
Processing customer orders and/or requests
Maintaining accurate records of customer interactions
Ensuring customer satisfaction
Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
Use IT systems
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Key knowledge
The organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Key behaviours
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility
Training:
You will be working towards Level 3 standard in Customer Service
You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme
No college attendance is required as training will take place on site
Training Outcome:
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry
With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry
Employer Description:Fix Auto Southampton is an esteemed, state-of the-art repair centre situated just off the M27 near Old Netley and the Sholing Train Station.
The car body shop is part of Fix Auto UK, a network of more than 110 independently owned, branded franchised bodyshops operating across England, Scotland, Wales and Northern Ireland. The Fix Auto UK network is rated ‘Excellent’ on Trustpilot by thousands of customers.
Like all Fix Auto UK vehicle repairers the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards.
The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks.Working Hours :Monday - Friday, 8.00am - 5.00pm
(may include some Saturdays). Typical working week of 40 hours includes minimum required study allowance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical....Read more...
Day-to-day responsibilities will include:
Organisation of customer portals inbox
Logging customer enquiries
Uploading of trader’s quotations
Inputting of customer invoices
Liaising with our accounts department to resolve discrepancies
Ability to communicate effectively with all team members and resolve issues
Have the ability to work within a team and be confident to switch roles within the team to cover the workload as needed
Perform data entry and handle repetitive tasks efficiently. This will include invoicing customers and logging orders
Seamlessly switch between tasks while maintaining focus and accuracy
Collaborate effectively with team members and communicate clearly
Maintain a calm and relaxed demeanour, even with a fast-paced, busy workload
Ensure all tasks are completed with great attention to detail and organisation
Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
Monthly classes at Colchester Institute (Colchester Campus).
Training Outcome:If the successful applicant shows promise and is successful in the role, there is the possibility to progress onto other administration within the company.Employer Description:Quinta Raddison - Worldwide procurement specialists for heavy industry
Experienced buyers across 4 offices strategically placed in the UK, USA, Germany & South Korea allowing direct access to domestic market prices.
Wide variety of products supplied to predominantly support electrical, mechanical and control & instrumentation fields. To heavy industries Worldwide including the Middle East, Asia, Africa, Australasia & South America.Working Hours :Monday to Friday 8:30am - 5:00pm with a one hour lunch break each day 1:00pm - 2:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good use of maths and English....Read more...
MARKETING EXECUTIVE BIRMINGHAM UP TO £40,000 + HYBRID + PROGRESSION + FAST GROWING COMPANY
THE OPPORTUNITY: Looking to take the next step in your Marketing career? Looking for a business who are ambitious and rapidly expanding in the UK? Get Recruited are recruiting on behalf of a fast-growing global business who have been operating in the Pharmaceutical industry for over 30 years. Due to this expansion, they have an exciting opportunity for a Marketing Executive to join their team. Working closely with the Sales and Marketing Director, you’ll support the business in creating and executing multi-channel marketing campaigns. This is a great opportunity for a graduate or someone with a marketing degree and a few years experience in a Marketing role to benefit from a great deal of mentorship and development and take your career to the next level!
THE ROLE:
Assist in the development and execution of marketing campaigns.
Contribute to the creation of marketing materials such as email newsletters, social media content, and brochures.
Create engaging content, scheduling posts, and analyse engagement metrics.
Work closely with product, sales, and customer service teams to ensure marketing strategies align with business objectives and drive results.
Assist with administrative tasks.
Support the sale team by identifying and qualifying potential leads.
Conduct research to identify market trends, customer needs, and competitive analysis.
Assist in organising and promoting events.
THE PERSON:
A degree in Marketing or similar Marketing qualification
Experience in a broad marketing role
Confident to create multi-channel marketing material
Excellent attention to detail
Strong communication skills both verbal and written
Highly motivated
Excellent organisation skills
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
