An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
Safe storage of parts
Handling, storing and receiving stock
Processing payments
Following company procedures
Identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customer’s orders
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
An apprentice’s training includes:
Industry recognised Level 3 Customer Service Specalist Standard qualification
Functional Skills in maths and English (if required)
Training Outcome:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.
Employer Description:The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer.
Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following:Working Hours :Monday - Friday, 9:00am - 5:00pm
(Weekends could be possibility).Skills: None....Read more...
You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training.
Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.
Main Duties:
To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support
Provide support over the phone and via TeamViewer to our clients
Occasional visits to client’s sites to maintain or install / deliver equipment
Prepare new computers for clients and upgrade older computers.
Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords
Basic administration of security products such as ESET Antivirus and Heimdal patch management
Ensure IT documentation is kept up to date
Basic Office 365 user administration, setup email accounts
Skills Required:
Working knowledge of Windows Windows 10 including being able to install Windows from scratch
Basic knowledge of Office 356 and Exchange administration
Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint
Basic knowledge of firewalls and Internet connections, diagnostics etc.
Able to produce clear documentation (technical and non-technical) for clients and for our records
Excellent communication skills with very good verbal and written English
Other Useful Skills (Not essential):
VMware and V-Sphere for servers
Microsoft Active Directory
Microsoft Azure
Apple Mac
SonicWall firewalls
Wi-Fi systems and general networking
Microsoft Certifications
Training:Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:
Could lead to a permeant position upon successful completion of the apprenticeship
Employer Description:Direct Support offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance to, cloud solutions, cybersecurity, data cabling and audio-visual solutions, Direct Support have the expertise to help keep businesses running smoothly. Direct Support’s mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Problem solving skills,Customer care skills,Logical,IT skills,Team working....Read more...
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
Work closely with the Practice Manager to provide general administrative support as required
Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greeting, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate Administrator
Process all deliveries and collections including but not restricted to Royal Mail, DX and local post on a daily basis
Support the property department with scanning, opening files and any other duties as required
Banking of cheques and cash as required
Copy and audio typing as required
Always remain professional
Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual
Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld
Support document retrieval as required
Provide break cover to the Receptionist each day
Undertake any relevant and specific training as required in support of the achievement of role and wider office objectives including completion of the L3Business Administration Apprenticeship
Use appropriate IT packages to achieve the above
Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship will be delivered over 18-months, resulting in:
Level 3 Diploma in Business Administration
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Training Outcome:
Upon successful completion of the apprenticeship, there will be a full-time position available
Beyond that, progression is dependent upon business need, performance and suitability of the apprentice and interest in an ongoing career within the firm
Employer Description:We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate.
We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity.
Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law SocietyWorking Hours :Monday - Friday, 8.45am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn....Read more...
Observe senior stylists with hair cutting, colouring, and styling services for clients.
Provide excellent customer service, ensuring a welcoming and professional salon experience.
Learn and develop skills in the latest hair trends, techniques, and products.
Maintain a clean and organised salon, including preparing stations and tools and maintaining a clean working environment this will including general cleaning duties.
Attend in-salon training and to enhance your skills and progress in your apprenticeship.
Shampoo, condition, and treat hair, preparing clients for styling sessions.
Support the salon team with reception duties, greeting clients including booking appointments and handling customer queries.
Training:
Monday training at Oaklands college, Welwyn Garden City
Weekly in salon training to be scheduled upon recruitment
Training Outcome:
Junior stylist
Level 3 Hairdressing
Babering qualifictaion
Employer Description:Small independent salonWorking Hours :Monday college day Four other days to be confirmed upon requirement but will include a Saturday, will include some evenings. Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
• Dealing with enquires on the phone and by social media• Processing orders • Typing letters and reports and other business documents • Updating computer records • Tracking orders • Printing and photocopying items • Dealing with customers complaints • Taking notes at meetings • Rectifying problems that may occur • Other administrative tasks • Referring complex queries to senior staff• Answering calls, emails and web chat enquires from customers • Advising on products and services • Dealing with customer orders and payments • Updating customers records on computer databases • Postal duties • Dealing with trading partners and suppliers • Dealing with the general publicTraining:
Day release at Middlesbrough College
Level 2 Customer Services Qualification
On the job training
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment availableEmployer Description:IT Support and IT Services for Home and BusinessWorking Hours :Monday to Friday - Flexible Working between 8am and 6pmSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills....Read more...
Customer Service Executive Permanent, full-time positionBased in Hertford SG13Mon-Fri – 8:30am-5:00pm (half hour lunch)Salary: £24,000Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China.They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their team!They are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company. A can-do attitude within their fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on. You will need to be confident in responding to customers via email and social media in a polite and positive manner.The role includes, but is not limited to:
Dealing with customer warranty claims (Global) and seeing through to resolutionDealing with online order returns and refundsMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer enquiries/complaintsCommunicating with customers, being the main point of contact for multiple social media accounts (Twitter, Facebook, Instagram, Shopify)Keeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer supportUsing inhouse systems and Excel to produce and maintain management reportsEnsure timely responses in line with Service Level Agreements (SLA’s)
The ideal candidate will have:
Previous customer service experience.Previous experience within customer service, web chat and responding to customers via social mediaBe able to use your initiative, be highly organised and have excellent written and verbal communication skillsMaintain professional, presentable, and courteous imageBe customer orientated with a flexible, can-do attitudeBe competent in using MS Office, especially Excel & OutlookBe able to handle lightweight but bulky luggage samplesBe capable of working under pressure to meet targets in a fast-paced environmentDemonstrate a willing and quick capability to learn
*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for the client, rather than the full recruitment process. The client shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
FPSG have several exciting permanent opportunities for Server / Systems Support Engineers to become part of a highly regarded Security Cleared 24/7 Support Service team at our Client’s site in Central Scotland. This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working, amongst other things, with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible. We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you’re your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience. Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs. These positions will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation. Applications are open to those who already, or have previously held SC or DV Cleared status, as well as those who meet the criteria to enter into the SC and/or DV Clearance process for the first time. What does the role involve?
Being / becoming SC Cleared or DV Cleared.Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours. Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.Providing remediation for security vulnerabilities highlighted by the compliance Team, you will also be supporting in DR tests across multiple virtual platforms.
You will organise your day to perform scheduled planned change work outside of core business hours & be involved with the setup, configuration, and support of both Linux & Windows serversThere’s always opportunity to demonstrate your innovative side by sharing your ideas and contributing to the development of new & improved products.There are a plethora of technologies you will love to get involved with, so learning new skills and ways to work with new technology & skilled colleagues is a constant opportunity in the role. Essential Job Functions: • Providing technical support in infrastructure services, responding to issues and assisting in tasks.• Contributing to the implementation of infrastructure projects and assignments.• Monitoring & troubleshooting infrastructure systems, ensuring reliability and performance.• Working with the Team to enhance infrastructure effectiveness & address technical challenges.• Supporting the development of infrastructure documentation, including incident logs and configuration records.• Applying sound technical knowledge to address infrastructure-related challenges.• Following established best practices & standards in infrastructure service delivery.• Utilising technical skills to address infrastructure issues & incidents.
Basic levels of Qualifications:
• Current SC or DV Clearance or commitment to be put through the process to obtain (i.e. Eligible UK on-site, right to work status, with last 5 years in the UK as a minimum)• Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience (Any higher levels of education in a relevant area are useful but not essential)• Demonstrate relevant work experience in industry, with time spent performing in a similar role• Proven experience in Infrastructure Technology analysis• Proficiencies in Data analysis and Technical knowledge• A continuous learner that stays abreast with industry knowledge & technology
Next Steps:
If this sounds appealing for your next career step, please send your CV over immediately to arrange for a call with FPSG to discuss your skills, experience & circumstances. We regret to advise that there are no Visa sponsorship opportunities with this role, and remote working is not possible due to the on-site need within the 24/7 obligations. Rewards packages are excellent, and the shift allowance & other earning potential all contributes towards a fantastic opportunity to work with a top, top employer in a welcoming & challenging environment.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Parts Advisor vacancy:
- Up to £36,000 per annum
- Permanent Vacancy
I have a fantastic opportunity for an experienced Parts Advisor to join an expanding team at a workshop in the Sandhurst area.
Skills and experience required as a Parts Advisor:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Can demonstrate experience in a parts department, Dealership or Bodyshop backgrounds considered.
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Knowledge of Advance is desirable
Parts Advisor roles and responsibilities:
- Supplying workshop technicians with parts
- Ordering, booking out parts, invoicing, and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
If you want to hear more about the Parts Advisor role, please send us your CV by clicking apply now or by contacting Piam Pishgoo on 01202552915 / piam@holtautomotive.co.uk to discuss further.
Parts Advisor / Parts Consultant £36,000 Sandhurst
Parts Advisor / Parts Consultant / Bodyshop Parts Coordinator....Read more...
About The RoleSalvation Army Homes is on a journey. We want to help transform lives and we are looking for a truly customer focused person to help drive our work around customer insight and engagement. This is not just about meeting the regulatory standards. This is about helping customers influence and shape the services we provide through co-production and innovative discussion & engagement.With homes across England the role requires someone who can travel, inspire/influence colleagues and is committed to collaborative working. Salvation Army Homes has a range of general needs, sheltered and supported accommodation. The variety and diversity is amazing and you will help us design services & solutions using real time data and feedback, for different schemes working alongside customers.Our values underpin everything we do and our future is going to be bright and exciting. This is a great opportunity for someone to help us firmly embed customers at the heart of our organisation.About The CandidateThe successful applicant will instinctively share our values, be committed to transforming lives, have a true dedication to customers and be able to work creatively to deliver real time data and customer feedback that makes a difference to how we do things. You will need to be:A confident and inspirational communicator, not fazed by difficult situationsAble to build trusting, professional relationships and have a high level of resilienceHave a real passion for and good knowledge/experience of working with customersDemonstrable experience of working with and analysing data Benefits of working as a Customer Insight and Engagement Officer:In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave pro rata rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
· Log and resolve client issues.
· Visit clients onsite to carry out range of IT support.
· Provide technical support to clients and enable them to make full use of the services they offer.
· Record and resolve faults wherever possible.
· Undertake minor repairs to computers and accessories as appropriate.
· Install new computer equipment and services, software, hardware and upgrades.
Person specification:
· Our client is looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.
· A degree of knowledge of desktop operating systems (Windows 7/8/10/11).
· Knowledge of MS Office and Microsoft365.
· Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.
· Good interpersonal skills and to be able to organise yourself and your time effectively.
· A ‘can-do’ attitude and be willing to work as part of a team.
· A full driving license and your own transport.
· GCSEs in Maths and English at level 4/C or above.
The successful candidate will achieve a Level 3 Information Communication Technician qualification at the end of the apprenticeship, delivered by Starting Off.Training:
Level 3 Information Communication Technician Apprentice
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:An education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. They provide a wide range of IT Support and Services for local schools.
The role is for an Apprentice Onsite Support Technician, based in one of their secondary schools.Working Hours :Monday - Friday between 9:00am-5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Customer Service Executive
Location: Manchester (close to Trafford Centre)
Salary: £23,500 basic salary plus commission (£29k OTE)
Hybrid: 2 days WFH
Plus, extensive company benefits.
We are currently recruiting for a Customer Service Executive to join a global business based in Manchester who has an enviable reputation in the market.
Customer Service Executives play a key role in managing the end-to-end sales process. You responsibilities will include processing sales orders, providing exceptional customer service, and handling all inbound inquiries. These inquiries may come through the website, email, or over the phone. You will work closely with customers to understand their needs, offer tailored product recommendations, and support them throughout the ordering process, from initial inquiry to final delivery.
Key Responsibilities:
Customer service executives handle a high volume of customer enquiries and orders. Core responsibilities include:
Processing orders received via the client website
Production of customer quotes and converting these quotes into orders
Processing customer sample requests
Liaising with suppliers in respect of bespoke requests & specific fulfilment requirements
Advising customers in relation to the product range - specifically pricing, lead times, artwork requirements, stock levels and product features
Handling customer claims in the event of product quality problems, print issues or delays
Working collaboratively with internal stakeholders to ensure the smooth running of internal operations including the client journey from order to delivery. Liaising with the Art team and Finance.
Key skills
Experience of working in similar customer service team environments
Positive can-do attitude
Strong attention to detail
Ability to multi-task and manage competing objects and deadline
Excellent written and verbal communication skills and phone manner
Good knowledge and experience with Microsoft Word & Excel
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!....Read more...
Support to implement learning activities working with individual or small groups of pupils
Support to assist the development of varying skills that support pupils' learning
Support in producing learning resources
Support to assist in pupil supervision
Support in monitoring and recording of pupil progress and developmental needs
Reporting pupil progress to the teacher
Work within the school's policy and procedures
Working to the relevant apprenticeship standard and completing work in a timely manner
Training:Level 3 Teaching Assistant (SEND) qualification, equivalent to A Level, including Functional Skills in maths and English, if required. The apprentices are required to attend face-to-face training once a week at Sirius Academy West.Training Outcome:
Possible further development leading to full-time employment within the Trust
Move on to the Level 5 Specialist Teaching Assistant Apprenticeship which is equivalent to a foundation degree, paving the way for you to obtain your degree and become a teacher
Employer Description:Our Trust includes primary, secondary and an alternative provision school working together to provide the best learning opportunities for the pupils within our network of schools. Each school serves its own community and has its own unique identity. Together we benefit from working in partnership, share good practice and have a joint central service support team. The current vacancy is for Bricknell Primary SchoolWorking Hours :Monday to Friday - between the hours of 8.00am and 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team• Learning how to provide technical support• Assisting in customer projects and support activities as skills allow• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients• Learning how to handle telephone support calls as well as incoming helpdesk emails • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary • Updating company systemsTraining Outcome:Venture 1 has a history of employing graduate apprentices into Full Time roles.Employer Description:We strive to deliver ethical, innovative, inclusive IT to our customers, with exceptional levels of skill, service, and quality, and in a manner that intrinsically supports sustainability, protecting the future of our wonderful planet.
Venture 1 Consulting was established in London in 2000, and has been helping businesses deliver innovation and efficiencies through the use of fit-for-purpose technology solutions ever since.Working Hours :Monday - Friday (Between 08:00 and 18:00)Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Support to implement learning activities working with individual or small groups of pupils
Support to assist the development of varying skills that support pupils' learning
Support in producing learning resources
Support to assist in pupil supervision
Support in monitoring and recording of pupil progress and developmental needs
Reporting pupil progress to the teacher
Work within the school's policy and procedures
Working to the relevant apprenticeship standard and completing work in a timely manner
Training:
Level 3 Teaching Assistant qualification, equivalent to A Level, including Functional Skills in maths and English, if required.
The apprentices are required to attend face-to-face training once a week at Sirius Academy West.
Training Outcome:
Possible further development leading to full-time employment within the Trust.
Move on to the Level 5 Specialist Teaching Assistant Apprenticeship which is equivalent to a foundation degree, paving the way for you to obtain your degree and become a teacher.
Employer Description:Our Trust includes primary, secondary and an alternative provision school working together to provide the best learning opportunities for the pupils within our network of schools. Each school serves its own community and has its own unique identity. Together we benefit from working in partnership, share good practice and have a joint central service support team. The current vacancy is for Paisley Primary SchoolWorking Hours :Monday to Friday, between the hours of 8.00am and 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service Attendant – Heathrow Airport – 4 on 4 off shifts – Days and Nights – 42 Hours per Week - £13.15 Per HourDo you have customer service experience? Are you a great communicator? Are you Customer Focused? What you’ll do: To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipmentTo ensure that patrols are carried out at all times in accordance with the sites KPI’sTo complete report sheets or any other log sheets, in full and as instructedTo report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.To maintain a standard of deportment and behavior that will always represent the company in the best possible mannerTo work on the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.To ensure a consistently high level of customer careTo assist with the cleaning of the car park including litter picking and cleaning of all public areas.To carryout Enforcement within the Car ParksTo comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.What you’ll bring: Interpersonal skills, with the knack to build positive working relations.Competence to prioritise work, multi- task and maintain organisation.Self motivated with a pro-active natureExcellent problem solving skills.Exceptional customer service skillsDo you think you could be the right person for this role? Is this the next opportunity you are looking for? APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
Service Engineer
Are you an experienced Service Engineer with a passion for technical problem-solving, who can also provide good customer service and advise?
We are looking for a Service Engineer to join our team, supporting the maintenance, repair, and calibration of specialist automotive air conditioning recharging machines.
This Service and Maintenance Engineers role would ideally suit a mechanic, vehicles technician or Technical Maintenance Engineer or Air Conditioning Engineer / Refrigeration Engineer who would like to put their technical skills to use to follow a different career path.
You will be joining a well-established business with an international reach but has a warm team orientated vibrant family feel.
Location: Milton Keynes, Buckingham, Aylesbury, Amersham, Peterborough, Ipswich, Essex, Northampton, Oxford, Cambridge, Bury St Edmunds
Salary: £31K to £35K – Pension – Company Vehicle – Mobile Phone – 22 days Hols (plus BH 29 days total) – Hybrid / Remote
Key Responsibilities:
Be an experienced Service Engineer / Maintenance Engineer.
Be able to Service, calibrate, and repair company products.
Complete job sheets, including customer details, issues found, work carried out, and spare parts used.
Liaise with the Aftersales Support team on service and repair requests, providing timely feedback and updates.
Assist with in-house service and repair work for the AC machinery equipment range and diagnostic tools during quieter periods.
Support the sales team with product installations and deliver basic product training to end-users, as required.
Offer technical and product support to customers regarding equipment.
Proficient technical knowledge of automotive systems, ideally vehicle diagnostics and AC units.
Proficient in Microsoft Office and general computer use.
The Next Step:
To apply for this Service Engineers role please send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4180RCC - Service Engineer....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England.About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Building up specific knowledge of who our customers are, both internal and external, and understanding what they need from us
Understanding and critically evaluating the customer journey, including any challenges they may face
Using appropriate systems and processes to support the provision of services
Understanding customer behaviour and the different approaches required
Understanding when to refer or escalate in order to get the right outcome for the customer
Understanding how to analyse, use and present a range of information to provide customer insight
Understanding how customer expectations can differ between cultures, ages and social policies
Using a range of communication skills, including documents such as emails, letters, surveys, agendas and minutes, to build rapport and deliver services to both internal and external customers
Talking to customers on the telephone and face to face in order to reach a satisfactory conclusion to their enquiry
Training:
You will develop the Knowledge, Skills and Behaviours to meet the standards of achievement for the Customer Service Apprenticeship
You will gather evidence for your portfolio, supported by your mentor and coach, tutors, and employer
At the end of your programme, training and coaching, you will be assessed by an independent End Point Assessor (EPA)
You will also attend online Masterclasses every other week
Qualification achieved:
Level 2 Customer Service Practitioner Apprenticeship Standard
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
Training Outcome:
Whilst we cannot guarantee a position following the completion of the apprenticeship, we do have an excellent track record of keeping our successful apprentices in the organisation
This qualification will ensure you gain a good understanding and experience within an office environment which will open many opportunities either within the local authority or with an external employer
Employer Description:Rugby Borough Council is committed to equality and diversity, as both a provider of services to the community and to our employees. Our practices and procedures aim to reflect the varied needs, expectations, and culture of all members of our community and our workforce.Working Hours :Monday - Friday, 9.00am - 5.00pm. Unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it is perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice.
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision.
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements.
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language.
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses.
Making adjustments to customers spectacle frames using the correct tools to ensure stability and comfort.
Basic frame repairs.
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements .
Ordering prescription glasses and contact lenses in for the customer.
Correct completion of NHS paperwork and written records in-line with company procedures.
Training:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:Boots Opticians is one of the leading opticians in the UK with 550 practices of which around 165 operate on a franchise basis.
In 2013, it became the first multiple optician in the UK to include digital retinal photography as a standard element of its eye test for customers of all ages.
In 2014, Boots Opticians, unveiled its new customer offer, which champions the Clearer pricing, Clearer vision strategy, which focussed on health, value and price to ensure customers get the best experience and total price transparency when purchasing glasses.Working Hours :Monday to Friday 08:50 to 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Patience....Read more...
