Be the first point of contact for all incoming telephone calls to the company
Support customer communication, ensuring clear and consistent responses
Assist in taking call-out jobs, loading them onto the system, and preparing job cards for customers
Help maintain accurate and up-to-date project documentation and records
Support in producing Operation & Maintenance (O&M) manuals for completed projects
Carry out general administrative duties such as booking hotels and processing details on the system
Assist with internal communication between team members, clients, and stakeholders
Handle day-to-day admin tasks such as emails, phone calls, and correspondence
Follow company policies and procedures while supporting compliance requirements
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Upon completion there may be an opportunity for a full time position
Employer Description:Harro Group is a market leader in the design, manufacture, and supply of pumps, pumping systems, and bespoke pump projects. We are a dynamic and growing company based in Hull, known for delivering high-quality engineering solutions.
We are now looking for an Apprentice Project Coordinator (Admin Support) to join our Projects and Operations team. This is an excellent opportunity for someone starting out in their career who wants to develop valuable office, administration, and customer service skills while working in a supportive and professional environment.Working Hours :Monday - Friday, 16-17 year olds will do 40 hours, 18+ will do 45 hours
30 minute paid lunch break. Shifts to confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Daily/Weekly Tasks:
Assist with general administrative tasks, including data entry and document management
Answer phone calls and handle general enquiries
Process customer orders and input order details accurately
Respond to emails and direct enquiries in a professional manner
Process invoices, track expenses, and support basic finance tasks
Maintain and update company records and databases
Generate customer reports and perform data analysis
Prepare and issue quotations
Liaise with customers to provide updates and support
Monitor and progress orders through to completion
Support stock movement and inventory tracking
Carry out general office duties such as photocopying, scanning, and filing
Follow company policies and procedures to ensure compliance
Training:
This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Training Outcome:This is a full-time position with potential for progression.Employer Description:Guhring Limited is a world class manufacturer of precision cutting tools and allied tooling for the engineering & manufacturing industries.
Whether tools are selected from the vast standard, stocked Guhring range or manufactured to suit customers specifications then all can be supplied from leading tool distributors throughout the UK and Ireland.Working Hours :Monday to Thursday, 8.30am - 4.30pm. Friday, 8.30am - 2.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Customer Account Coordinator, Salary up to £28K a year DOE, 40 hours week, permanent position, 5.6 weeks annual leave + up to 3 extra days over 3 years, Gym membership. Company events, heath care cash plan.
Location of the Customer Account Manager Position: Doncaster
We’re recruiting a Customer Account Coordinator to join a busy and supportive team. You’ll act as the main contact for customers, ensuring smooth client management, vehicle scheduling, and excellent service delivery.Key responsibilities of the Customer Account Coordinator:
Manage client accounts and provide regular updates.
Coordinate vehicle deliveries, accessories, and repairs.
Handle client queries, complaints, and support requests.
Liaise with suppliers and internal teams to meet deadlines.
Maintain accurate records across systems and documents.
Organised with strong attention to detail.
Excellent communication skills (written & verbal).
Confident using Microsoft Excel and IT systems.
Able to manage multiple tasks and deadlines.
Flexible, proactive, and a strong team player.
Benefits of the Customer Account Coordinator:
Up to £28K
40 hours a week
Permanent position
Gym Membership
Company Events
If you would like a private chat about the role, please contact Rodger Morley at E3 Recruitment.....Read more...
Your Key Responsibilities Will Include:
Preparing delicious high quality food that delights our client and customers.
Actively supporting chefs in daily kitchen tasks including mise en place, cooking assistance, and post-service clean-up
Supporting customer satisfaction through direct service
Handling customer payments and processing transactions using till systems
Daily kitchen tasks such as pot wash and cleaning.
Monitoring inventories to keep our kitchens well-stocked
Overseeing kitchen cleaning responsibilities to maintain hygiene standards
Complying with Food Handling, Hygiene and Health and Satefty regulation
Training Outcome:On completion of the Production Chef Level 2 apprenticeship the apprentice will have the opportunity to embark onto a Level 3 apprenticeship to further their skills development through internal training programmesEmployer Description:We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.Working Hours :5 out of 7 days.
Exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative....Read more...
Gain valuable business knowledge and understanding
Learn about the customer journey and their needs
Build insight into customer service culture and awareness
Develop personally and professionally – and so much more!
Training Outcome:Once the apprenticeship is completed, we would like to offer a position in our AJW Group. Or let you experience other departments.Employer Description:AJW is the world-leading independent specialist in the global management of commercial and business aircraft spares. We provide the civil aerospace sector with the most efficient and progressive end-to-end supply chain solutions for the provision and repair of components, warehousing, and logistical service. We reduce costs, improve profitability and support the brand values, goals, and image of our customersWorking Hours :Monday to Friday 8:30am to 5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Creative....Read more...
Dealing with queries via telephone and email as first point of contact and redirecting to departments as required
Greeting learners and visitors at the NEEC
Provide dates for customers with regard to training, testing and other services offered
Processing of training course applications in all formats and ensuring invoices are raised and payment received
Liaison with tutors where appropriate with regard to upcoming courses and room bookings
Liaising with learners and providing support with regard to access of the training platform and live sessions
Collating feedback from customers for all services provided and present findings to the line manager
Monitor learner achievement and send out results and certificates as required
Booking customer appointments and liaise with the remediation teams
Communicate with customers regarding close down of works including scaffolding removal
General administration support
Operate in a manner that is consistent with company policy
Training:Customer Service Practitioner Level 2.
Training with Milton Keynes College. Ongoing training, support and development with the employer.Training Outcome:Chance to progress on to the Business Administrator Level 3 Apprenticeship after successful completion.Employer Description:What better time than now to consider a new career in an industry that is leading the way with tackling the Net Zero Challenge, helping those in fuel poverty and more broadly home occupiers who face increased fuel bills and cold homes as well as addressing Energy Security. The Energy Efficiency Sector is growing in response to the challenge by providing life long career opportunities for those new to the industry and those considering a career transfer. With over 19 million UK homes requiring some form of deep retrofit to upgrade with insulation, low carbon heating and renewable energy technologies, The Installation Assurance Authority and its Commercial Services business are leading the way in supporting the industry as it rises to the challenge and experiences unprecedented growth. The IAA’s ethos of ‘Right First Time’ and ‘Customer First’ ensures that industry members challenge the status-quo within the sector to promote best practice whilst driving the standard for others to follow. As an organisation that prides itself on innovation, The IAA are also supporting the wider industry through training and development The IAA are looking for forward thinking, high calibre, innovative people for a range of diverse and exciting roles with the opportunity to work within a culture of mutual support and positivity. As an employer committed to the development of our people, The IAA offer good remuneration, personal development, bonuses along with pension and health care benefits.Working Hours :Monday - Friday: 9.00am to 5.00pm with 1-hours for lunchSkills: Telephone skills,IT Literate,Communication,Team work,Independent working....Read more...
The role within the business development team is to provide support to employers by offering effective customer service, administration, and coordination of processes for both internal and external customers, helping to drive our growth strategy.Day-to-day responsibilities will include:
• Engaging with customers daily in a polite, professional manner.• Assisting customers with all queries regarding advice and general customer service queries.• Collaborate with team members and different departments.• Make calls to employers to engage them with our apprenticeship. provision and make appointments for the key account team.• Maintain and then accurately update the College’s data management systems with relevant information.• Maintain and track auditable paperwork, ensuring accurate completion.• Arranging and co-ordinating meetings, including room bookings, car park facilities, catering, etc.Training:Level 3 Customer Service Specialist apprenticeship standard.Level 2 Functional Skills in maths, English and ICT (if required).This apprenticeship is delivered through a combination of Work-Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Upon successful completion of this apprenticeship, there is a possibility of a permanent position within BSDC.Employer Description:Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.Working Hours :Monday - Friday.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Service Coordinator, up to £27k a year DOE, Monday to Friday, No weekend working, private health care, 25 days holiday plus Bank holidays, permanent position, additional technical training offered.Location of the Service Coordinator: Bradford
We are looking for a motivated individual to join a global manufacturing team in supporting the Service Department across a wide range of activities. This position involves coordinating spare parts and product support for both national and international customers, while also providing service support through our established engineer network.
The ideal candidate for the Service Coordinator role will have strong communication skills and a customer-focused approach. They should be detail-oriented, capable of solving problems effectively, and able to work constructively with a variety of stakeholders. A tactful, positive, and professional attitude is essential to succeed in this role.
Duties and responsibilities of the Service Coordinator role: • Dealing with incoming calls for support on company products • Liaising with customers and engineers to arrange for work to be carried out • Raising parts orders on SAP - for delivery to engineers/customers • Managing and monitoring parts returned for repairs, exchanging units, and invoicing the customers • Use of Microsoft software packages • Communicate updates to our customers to ensure they are always informed of job status • professionally build customer relationships through a solution-oriented approach. • Identify and quote accurate parts and services to customers • Support all activities within the Aftermarket department as requiredWhat's in it for you as the Service Coordinator: • Permanent position • 25 days holiday + bank holiday (optional purchase days) • Medical cover • Pension contribution • Private medical healthcare • Employee assistance programme • Flexible working rota for an early finish on a Friday • Salary between £25-£27k DOEIf the Service Coordinator role is of interest to you or you have any questions, please contact Maisie at E3 Recruitment. ....Read more...
As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.
Key Responsibilities:
Answer telephone calls and respond to enquiries in a professional manner
Assist in scheduling care visits and updating rotas
Maintain accurate records and care documentation (digital and paper-based)
Support recruitment processes, including arranging interviews and referencing
Handle correspondence via email and post
Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
Update internal databases and systems
Liaise with care staff and clients to support smooth service delivery
Support with invoicing and timesheet processing
Maintain confidentiality and follow data protection policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available
Employer Description:At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.
With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.Working Hours :Monday- Friday, 9.00am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Support the business as the training centre and front of house receptionist at Aviation House in Wickford
Learn how to use and manage database records to support sales and customer relationships
Help compile work summaries and logs from task information and telephone enquiries
Support the accounts team with sending approved records and data to clients
Develop skills in creating documents using Word, Excel, Outlook, Powerpoint and PDFs
Support the creation and tracking of purchase orders
Attend internal meetings and assist with taking and distributing minutes
Help with compliance and organisational record-keeping
Training:Workplace delivery.Training Outcome:We would like for the right candidate be in a position to offer a full time role.Employer Description:For over 40 years, IAVNA (International Airport Visual and Navigational Aids Limited) has been a global leader in supplying electrical and non-electrical airside equipment to commercial and military airports. As one of the largest stockists worldwide, we hold over £2.5 million in inventory, delivering high-quality airfield ground lighting, retroreflective markers, windsocks, transformers, and advanced control systems that meet ICAO, FAA, and NATO standards. Our innovative solutions, including proprietary ALS products and partnerships with leading brands like Osram and ADB, ensure safer and more efficient airfields worldwide.
We’re thrilled to be expanding with new international offices and launching specialized training programs through our AGL Advancement Group UK. Now is an exciting time to join IAVNA as an apprentice! You’ll gain hands-on experience in a dynamic, industry-leading environment, working with cutting-edge technology and learning from experts in airfield solutions. Kickstart your career with a company that values innovation, growth, and your future—apply today to be part of our global mission.Working Hours :Monday to Friday, 08:30 to 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Support the Operations Team with daily tasks across team management, logistics and job bookings
Scheduling engineers days
Route planning for engineers days
Arranging booking access with clients
Dealing with urgent requests and communicating with the rest of the team
Keeping up to date with job status and updating senior staff
Making sure engineers job sheets are completed correctly
Answering high volume calls and assisting clients with enquiries
Provide a high level of customer service via phone and email
General office administration, appearance and adhoc tasks
Support the Office Team with their workload, answering the phones, lending a helping hand where possible
Training:One the job training at the company, with off the job training taking place at our Stratford apprenticeship centre.Training Outcome:The Office Assistant will play a vital role in the smooth running of the day-to-day operations of the business, working across logistics, administration, customer service, office management and more. This is a new role, and an opportunity for an enthusiastic and driven individual to put their own stamp on it.Employer Description:Welcome to Redring
London Property Services
We build and renovate homes and commercial spaces London-wide with a commitment to delivering a client-focused experience and top quality workmanship.
With a reputation established over more than 35 years in business, we are proud to offer a service you can trust alongside unrivalled knowledge across all elements of construction.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide office and administration support as required
Contribute to continuous improvement initiatives and adoption of new technology and processes
Customer satisfaction and communication standards
Office and facility cleanliness
Completion of general administrative and daily assistant duties
Timely delivery of client pricing tasks
Accuracy and up-to-date management of supplier and client purchase orders
Regular maintenance and updating of the client database
Exceptional organisational skills with ability to prioritise under pressure
Clear and professional communication and customer service skills
Strong time management
Proficient in Microsoft Office
Attention to detail and accuracy in documentation
Resilient, proactive and adaptable
Customer-focused approach
Digital literacy and openness to learning new systems, automation and AI tools
4/C+ in Maths and English GCSEs
Provide administrative support to leadership and the hub co-ordinator team when required
Act as the first point of contact for incoming calls and visitors to our office location
Proactively manage client expectations and provide timely updates
Assisting in facility management, key tasks include but not limited to, keeping the office environment clean and professional, ensuring the kitchen and bathroom amenities are safe, secure, clean and stocked where required
Systems & Reporting
Use Installer Pro to update the client database records and making sure this correct and up to date
Monitor service KPIs and compliance measures (e.g. NSI standards) and provide reporting to management
Assisting in general accounts / finance general admin daily duties
Liaising with clients regarding orders placed, ensuring timely receipt of the corresponding purchase order (requisition document) for the services or products provided by CVL systems LTD.
Training:
Business administration level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:We specialise in delivering advanced security and automation solutions tailored to meet the needs of high-profile businesses and organisations. With a focus on excellence, reliability, and innovation, they proudly support their clients in achieving the highest levels of safety and operational efficiency. Since 2009 they have established themselves as a trusted provider of specialist security system designs and installations, offering competitive pricing without compromising on quality. Their comprehensive portfolio includes access control systems, HD CCTV surveillance, Barriers, Turnstiles, Speedlanes, Door automation, and Intercom systems. From design to installation and ongoing maintenance, they provide a seamless end-to-end service that prioritises the protection of premises, people, and assets.Working Hours :Monday to Friday 9am – 5pm with a 30-minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The Company Our client is a well-regarded financial services organisation known for delivering innovative lending solutions with a customer-centric approach. Backed by a strong culture of collaboration and continuous improvement, they support a wide range of borrowers across the Australian market. With a focus on agile decision-making, cutting-edge data insights, and long-term value creation, they are committed to empowering their people to shape meaningful product outcomes and drive real impact. The Opportunity A rare opportunity has emerged for a proactive and commercially savvy Senior Product Manager to lead and enhance a portfolio of lending products within a highly collaborative and forward-thinking environment. Sitting at the intersection of innovation, data insights, and customer experience, this role plays a central part in crafting mortgage solutions that resonate with both brokers and borrowers. You’ll work across the full product lifecycle — from ideation to execution — helping to shape product strategy and implement enhancements that drive growth, improve customer outcomes, and strengthen market positioning. Key Responsibilities
Collaborate with senior stakeholders to manage and optimise the home lending product suite, with a focus on customer and broker journey improvements
Use data and insights to identify new opportunities, drive product retention, and elevate customer satisfaction
Lead and implement change initiatives, including rate changes, promotional activities, and credit policy updates
Support the end-to-end delivery of new products and features, including go-to-market strategies, collateral, and communications
Track product performance and ensure alignment with regulatory requirements and internal risk policies
Monitor competitor activity and market dynamics to inform product roadmaps and strategic decision-making
Champion cross-functional collaboration across Sales, Credit, Pricing, Treasury, Operations, Marketing, IT, Risk, and Compliance teams
What You Bring
Deep experience in mortgage or lending product management within financial services
Strong commercial acumen, with a knack for identifying trends and converting insights into actionable strategies
Proven capability in leading product development and change management initiatives
Ability to work across technical, legal, and risk frameworks while maintaining a sharp focus on the customer
Exceptional communication, problem-solving and stakeholder engagement skills
Why Apply
Play a strategic role in shaping high-impact products and solutions
Worrk in a supportive, collaborative, and agile culture
Exposure to executive-level stakeholders and product decisions
Hybrid Sydney-based role offering flexibility and long-term career development
Whether you're a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole selves to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. ....Read more...
Receptionist/Sales Support Yorkshire Windows Doncaster Part time: 10am-4pm Sat & SunAbout us:Yorkshire Windows are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:As our Reception/Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
Your working hours:This role is perfect for those looking for a work life balance with regular days off and not just living for the weekend!This part-time role is offer 10am-4pm shift on Saturday and Sundays, occasional hours through the week can be offered as cover.Who we’re Looking For:We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.Excellent administrative and organisational abilities.A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board! INDLS ....Read more...
Provide fingertip maintenance of the TVM, including emptying and ticket jams
Report fair evaders in the revenue app
Ensure a high level of customer service at all times
Provide customers with accurate information in a timely manner
Training Outcome:Upon successful completion of your apprenticeship, this may lead to a full-time permanent position within the group, where available.Employer Description:Established in 2005, STM Group (UK) Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.Working Hours :You will be working a variety of shifts across the MTR route over a period of seven days –
Sunday to Saturday
• You will be required to open or close the stations as required by the business, on the
basis of 4 hours opening / 4 hours closingSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
General Administration:
Manage incoming calls, emails, and correspondence, ensuring prompt responses and accurate message handling
Maintain accurate records, databases, and filing systems (digital and paper-based)
Prepare reports, presentations, and departmental documentation as required
Support compliance with company policies, health and safety regulations, and industry standards
Sales & Customer Service Support:
Process hire enquiries, quotations, and bookings in line with company procedures
Liaise with customers to confirm requirements, ensuring excellent service delivery
Support the sales team with order processing, client documentation, and aftercare follow-ups
Operations & Logistics:
Assist in scheduling equipment hire, delivery, and collection in coordination with logistics staff
Monitor stock availability and update records of hired assets
Process delivery and collection notes, ensuring all paperwork is accurate and up to date
Finance & Reporting:
Support finance with invoicing, purchase orders, and credit control administration
Track departmental budgets and highlight variances to management
Assist with expense processing and reconciliation of accounts
Cross-Departmental Support:
Provide administrative support to HR, including onboarding documents and training records
Coordinate internal communication between departments to ensure efficient workflow
Contribute to continuous improvement initiatives across business operations
Training:
Business Administrator Level 3
Off the job training will take place one day a week at Oldham College
Training Outcome:Full-time position for the right candidate.Employer Description:Think Hire is the UK’s premier off-grid Energy-as-a-Service provider.
Offering relocatable renewable energy solutions and cutting-edge solar hybrid power generation, we're not just a company; we're architects of a greener tomorrow.
Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition.
Why choose Think Hire as your renewable energy partner?
We are committed to reduce your onsite carbon emissions and operating costs.
All of our assets include remote management and reporting as standard, so you can see your carbon reductions in real-time.
We offer you the most carbon-efficient products and set-ups no matter the project at hand.Working Hours :Monday to Friday
between 9.00 am - 5.00 pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Are you a great communicator who enjoys helping people? We’re looking for a motivated and customer-focused individual to join our team. You'll be supported every step of the way to develop your communication, problem-solving, and negotiation skills. You’ll play a key role in helping us maintain high levels of customer satisfaction by handling complaints professionally, fairly, and efficiently.
What you’ll be doing:
Helping log, track, and resolve customer complaints across phone, email, social media, and written channels
Learning how to investigate issues, find root causes, and suggest solutions
Communicating clearly and empathetically with customers
Keeping accurate records in line with company and data protection policies
Working with other departments to resolve problems quickly
Attending training requirements as part of your apprenticeship
Supporting the team by spotting trends and helping improve customer experience
Training:Training with Milton Keynes College. Ongoing training, support and development with the employer for a Customer Service Practitioner Apprenticeship.Training Outcome:Career progression opportunities upon successful completion of the apprenticeship.Employer Description:Group 1 Automotive UK is one of the leading automotive retailer groups in the country, with a network of over 115 dealerships across the UK and more than 7,000 dedicated colleagues. We proudly represent over 21 world-renowned brands, including Audi, BMW, Citroën, CUPRA, Jaguar Land Rover, Ford, Kia, Leapmotor, Lexus, Mercedes-Benz, MINI, Porsche, SEAT, Škoda, smart, Toyota and Volkswagen. Our mission is to deliver an exceptional customer experience at every one of our dealerships.Working Hours :Mon – Fri: 8:30 – 17:00.Skills: Customer Service,Communication,Team Player,Attention to detail,Organised,IT skills....Read more...
Key Responsibilities
Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
Support with general administrative tasks as required to ensure smooth team operations.
Assist in preparing and processing customer orders to ensure accuracy and timely delivery
Training:On the job training will be given by both the employer and the training provider New College Swindon as outlined in the apprenticeship standard.Training Outcome:Progression into a more senior role such as team leader as business expands and team requirements grow.Employer Description:Fleet Witness was founded in 2014 and provides advanced fleet tracking, video telematics, and vehicle safety solutions for commercial operators. Based in Faringdon, we combine cutting-edge technology with a consultative approach to help clients improve efficiency, reduce costs, and stay compliant. Our solutions include GPS tracking, dash cameras, driver behaviour monitoring, blind-spot detection, remote tacho downloads, and compliance kits for schemes such as FORS and DVS. We work with fleets across haulage, aviation, passenger transport, logistics, and more to deliver not just hardware, but actionable insights and measurable results.Working Hours :Monday - Friday. 08:30 - 17:00 (30 minute lunch break per day).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Administration & Customer Service
To deal courteously and efficiently with all visitors.
Providing refreshments for visitors when required
Hotel bookings
Placing/monitoring stationery orders
Answering the telephone in a professional manner and dealing with enquiries
Monitoring machine maintenance
General photocopying
Responsible for co-ordinating the post
Dealing with stationery/stock levels and reordering as and when appropriate
Using Microsoft Packages, in particular Word and Excel
HR
Processing holiday requests
Monitoring training matrix and arranging new training
Monitoring sick leave/absence
Accounts/commercial
Processing invoices
Inputting financial data and processing invoices.
Making credit card payments
Purchase orders
Stock allocations
Daily timesheet inputs
Supply chain assistance
Operations
Assist with setup of Health & Safety files
Procore ongoing document management
Setup projects on Procore
Procore drawing uploads
Organise & Manage Files
Ensure that the Policies of the company are observed and that good practice is encouraged. This is about particularly in areas of Health & Safety, Equal Opportunities and confidentiality.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.
The requirements to complete the programme are as follows:
Attend and be punctual for all induction session, lessons and work-based training/support sessions.
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going
Access support from your tutor/assessor as and when required
Access support from your tutor/assessor & manager as and when required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives. Training:You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2
The standard you follow will be dependent on experience.
Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
Customer Service Level 2 - (after 12 months) and for Business Administrator Level 3 (after 18 months), you will gather work-based evidence, putting a portfolio together to prove competence in the required completing the Knowledge, Skilks and behaviours; you will then complete an End Point Assessment, this will involve the following:
Showcase/Portfolio - Level 2 and Level 3
Interview - Level 2 and 3
Presentation on Project - Level 3
Knowledge Test - Level 3
Practical Observation - Level 2 and 3
Professional Discussion - Level 2 and 3
You are given 6 hours time off to study each week; you are required to attend classes, face to face and via Teams at Kirklees College in Huddersfield. The study day is a Wednesday for Customer Service and Thursday for Business Level 3.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship programme.
There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Bespoke joinery manufacturing and interior fitout specialists.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Excellent timekeeping,6/12 months working experience....Read more...
Thame Cycles is looking for a skilled and enthusiastic Bicycle Mechanic who can also support our main shop team. This role is ideal for someone who enjoys working hands-on with bikes, has a strong eye for detail, and takes pride in delivering great customer service.
As a key part of our workshop, you’ll carry out bike servicing, repairs, and safety checks to a high standard, ensuring every customer leaves with a bike that’s safe, reliable, and ready to ride. Alongside workshop duties, you’ll also help in the main shop - advising customers, assisting with sales, and sharing your knowledge and passion for cycling.
Key Responsibilities:
Complete bike builds, servicing, and repairs to industry standards
Diagnose mechanical issues and carry out safety checks
Provide advice and guidance to customers on bikes, parts, and accessories
Support sales in the main shop, ensuring excellent customer service at all times
Help maintain a tidy, organised workshop and shop floor
Assist with stock handling, displays, and day-to-day shop tasks
This is a varied role combining technical skill with customer interaction. You’ll work with a wide range of bikes and cycling products, develop your expertise, and be part of a small, friendly, and passionate team
If you’re and looking for a career as a bike mechanic who enjoys helping customers and wants to work in a supportive, community-focused shop, we’d love to hear from you.Training:
Apprenticeship in bicycle mechanics (ST0622) Level 2 (intermediate)
Remote (but the apprentice will have to attend a training centre to complete Cytech qualifications)
Ongoing in the workplace
18-months + (up to 3-months) for End Point Assessment
Functional Skills maths and English if applicable
Training Outcome:
Full-time post upon successful completion of the apprenticeship
Ongoing training and development
Internal career progression
Employer Description:Employer Description
At Thame Cycles, we’re more than just a bike shop — we’re a hub for the local cycling community. From high-performance road bikes and mountain bikes to everyday commuters and e-bikes, we help riders of all ages and abilities find the perfect ride. Alongside our carefully selected range of bikes, parts, and accessories, we also provide expert servicing, repairs, and advice to keep our customers rolling smoothly.
Why Work with Us?
Joining Thame Cycles means being part of a passionate, knowledgeable, and friendly team that lives and breathes cycling. We take pride in offering personal service, building lasting relationships with our customers, and sharing our love of bikes with the community.
As part of our team, you’ll:
• Work with a wide range of bikes and the latest cycling technology.
• Share your passion for cycling with customers and help them find their perfect fit.
• Gain hands-on experience and develop your skills in sales, service, and workshop support.
• Be part of a welcoming, close-knit workplace where your contribution really matters.
If you’re enthusiastic about cycling, enjoy working with people, and want to grow your skills in a supportive environment, Thame Cycles is the perfect place to ride your career forward.Working Hours :Number of Hours: 37.5 hours, Monday, Wednesday to Friday, 10am to 6pm (off Tuesday); Saturday 9am to 5pm, not including lunch break of 30-minutesSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Process new membership applications, upgrades/downgrades, and resignations in a timely and accurate manner
Generate and issue invoices for new memberships and annual renewals
Maintain accurate and up-to-date member records within the CRM system and on the member platform
Assist with the onboarding process for new members, including welcome communications and introductory materials
Handle member queries via phone and email, ensuring a professional and helpful response at all times
Support Membership Managers with day-to-day administrative tasks and ad-hoc requests
Provide admin support across a variety of MakeUK Defence events such as webinars, Meet the Buyer sessions, and the annual MakeUK Defence Summit and Dinner
Manage event bookings and registrations, ensuring all attendee information is recorded and communicated accurately
Respond to event-related enquiries and provide clear, timely information to participants and stakeholders
Assist in the preparation of event materials, such as delegate lists, name badges, and joining instructions
Attend selected events to provide onsite support, including registration, delegate coordination, and general assistance as needed
Help gather and input post-event feedback and support follow-up communications
Ensure CRM and internal databases are kept current, accurate, and compliant with data protection regulations
Identify opportunities for process improvements in administration workflows and customer service
Training:
This is a fully work-based programme
You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
You will be studying the Level 3 Business Administrator apprenticeship standard over an 18-month period
Remote work. May be asked to travel to the office for check-ins and reviews. Dronfield, S18 8PW
Training Outcome:
Potential full-time position upon completion of the apprenticeship for the right candidate. Internal progression in the organisation is available when the opportunity arises
Employer Description:Make UK Defence is a national not-for-profit, member owned defence trade association, part of Make UK the manufacturers' organisation. We champion and support the UK's innovative and diverse defence supply chain.Working Hours :Monday - Friday, between 9.00am -5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working....Read more...
Ability to work with and highlight cases to our internal team with GSC.
Support with financial topics including: inhouse payment invoices, adding in details and invoicing customers.
Supporting with customer queries relating to collection and payment of invoices.
Running reports for customs activities including imports, exports, transits etc.
General administration tasks through MS email, word, excel, and DHL systems.
Ability to support with a wide range of task activities, with scope to learn and understand customs processes.
Scope for development with the aim of moving into an operational or support roles within DHL business.
Business Admin apprenticeship to be completed.
Ability to work within a team.
Training:On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business, subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday between 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Assist in the preparation and processing of weekly payroll for umbrella employees
Check and input expenses claims from employees
Respond to payroll-related queries from employees, agencies, and internal – over email and the phone
Learn and apply payroll legislation, including IR35 and umbrella employment regulations
Participate in training sessions and complete apprenticeship learning modules on schedule
Provide general administrative support to the payroll team
Training:A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment) topics covered include:
Business and Customer Awareness
Payroll Core
Pensions
Technical Payroll
Regulations and Compliance
Systems and Processes
Planning and Prioritization
Analysis skills
Using Systems and Processes
Producing Quality and Accurate Information and Reports
You may need to complete Level 2 maths and English Functional skills (if you cannot evidence prior grades)Training Outcome:This role is perfect for someone looking to build a career in payroll and finance within a dynamic and supportive environment.
Progression into Payroll Administrator, Senior Payroll Administrator, or possibly other teams such as Operations or Finance. Employer Description:We Contract is a leading umbrella company providing payroll and employment services to contractors, freelancers, and temporary workers across the UK. With a focus on compliance, efficiency, and service excellence, we support thousands of workers each week, ensuring timely and accurate payments while navigating complex employment legislation.Working Hours :Monday to Friday 8.30am- 5.30pm
1 hour for lunch
40 hoursSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Configuring in-house software
Formatting spreadsheets - Excel data import
Building/testing/fixing hardware
Supporting the team and technicians
Supporting inbound calls from customers
Troubleshooting
Training:
You will work towards a Level 3 Information Communications Technician Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Mentor, and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have monthly reviews
All apprenticeship work will be completed during working hours
Training Outcome:Full-time Technical Engineer.Employer Description:Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.Working Hours :Monday to Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Good time management,Ability to prioritise,Interest in building hardware....Read more...
With appropriate training and supervision, the apprentice will:
Assist in the preparation and dispensing of medicines for patients in line with legal and professional requirements
Provide advice and support to patients on the safe use of prescribed and over-the-counter medicines (within limits of competence)
Support the delivery of community pharmacy services, such as:NHS Pharmacy First ServiceNew Medicine Service (NMS)Blood pressure checks, smoking cessation, and other public health campaigns
Learn how to handle, store, and order medicines, ensuring stock is managed effectively and safely
Develop skills in using pharmacy IT systems to maintain accurate records and process prescriptions
Support the pharmacist and registered technicians in providing safe and effective care
Gain experience in managing controlled drugs under supervision.
Deliver excellent customer service, acting as the first point of contact for patients and the public
Participate fully in apprenticeship training, assessments, and progress reviews
Training:
Training will take place at the workplace - no need to travel to a college
Enrolment onto the Pharmacy Technician (Integrated) Level 3 Apprenticeship (typically 24 months).
Structured on-the-job training in community pharmacy practice.Off-the-job training with an approved training provider (e.g., workshops, online learning, study days).
Regular progress reviews with a workplace mentor and training provider
Training Outcome:
On successful completion, eligibility to apply for GPhC registration as a Pharmacy Technician
Employer Description:We are a family run independent community pharmacy who have invested heavily in robotics and technology.Working Hours :Monday - Friday, 9.00am - 6.00pm and Saturday, 9.00am - 1.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Reliable,Motivated,Interpersonal Skills,Committed....Read more...
