Help to source new clients and business partners
Help with various stalls and training events
Answer telephone calls and deal with queries, delivering messages to appropriate persons.
Responding and assisting customers through email interaction.
General office administration.
Undertaking other duties as requested by your mentor.
Building training courses
Uploading courses through our website
Training:
Full Customer Service Practitioner Standard - Level 2
On-the-job training to support job role/development
Off-the-job training to support qualification requirements (Collegeattendance at Plymouth City College)
Employer will allocate dedicated training time for Off-The-Job training as required for the qualification
Functional Skills support - maths/English - if required
Training Outcome:As a company, we are always looking to upskill our staff within theorganisation and find areas in which they are particularly passionate.
For the appropriate candidate, upon successful completion of theapprenticeship we can offer them a permanent position within our company as well as the opportunity to undertake a higher apprenticeship should they wish to.Employer Description:The Inclusivity Group is committed to delivering comprehensive, person-
centred and expert services nationwide to deaf, disabled and elderly
individuals and the services that support them. Our vision is to enable and
empower people to be able to engage, interact and feel valued by society –
and our mission is to ensure everyone can be equal and active members of
their community. We achieve this through our three companies Complete
Communication, Complete Training and Complete Independence.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Joining the team as an IT Support Apprentice, your day-to-day duties will include:
Following all onsite security and health and safety protocols
Conduct all onsite and Navy Digital Directorate mandatory training
Provision of support to In-Service Capability Management:
o Assisting Capability Managers with daily outputs
o Collect, compile and store capability management artefacts including emails, briefing notes, documents and records/ actions from meetings
o Act as record keeper for various working groups
o Understand capability management processes as laid down in governing doctrine
Understand numerous ISCM Outputs:
o Capability Managers
o Project Managers
o System Managers
o Airtime Managers
Provision of support for any reasonable ISCM output
Provision of support to the drafting of Capability Management Plans
Responsible for care, operation and daily checks on company assigned vehicle in accordance with policy
At all times providing excellent customer service on client site
Escalating unresolved customer issues to your Team Leader
Training:Your apprenticeship will run for 22 months. Within this apprenticeship you will gain a wealth of knowledge and skills, undertaking a key role in the company. In addition, you will achieve the following qualifications:
Industry qualification and training covering:
PETA Networking Fundamentals
PETA Server Fundamentals
PETA Security Fundamentals
10 Technical Training Days
Training Outcome:As an apprentice, you’ll be supported every step of the way by experienced technical mentors and dedicated coaches who are passionate about helping you grow. Our team is committed to providing hands-on guidance, regular feedback, and tailored development plans to ensure you gain the skills and confidence needed to thrive in your role. You’ll be learning from industry professionals who are eager to share their knowledge and help you build a strong foundation for a successful career.Employer Description:At Impellam, we believe work should have purpose. For over a decade, we’ve connected passionate individuals with meaningful opportunities across the STEM industries. We’re trusted by employers and employees alike and we’re here to help you grow and thrive.Working Hours :Monday to Friday, between 9am - 5pm.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
To provide the day-to-day administration and support to the Service Desk.
The post holder will:
Provide administrative support to the Service Dept
Administer approximately 3000 calls per month to include creation, allocation, checking, invoicing and completion
Administration of CRM and CASH
Establish all new business contracts and associated administration
Provide guidance, support and training on the Company’s bespoke software systems whilst maintaining and updating records to ensure the information is accurate and up-to-date
Completion of Service Desk emails
The post holder is responsible for:
The creation and administration of routine maintenance calls to clients
The effective distribution of work to the routine service engineers on a daily basis
Monitoring and checking of service reports for quotations and chargeable parts etc. on a daily basis
Sending routine service dockets to meet customer requirements
Pursuing customer contract renewal orders
Creating routine service invoices
Invoicing chargeable calls
Updating and administration of CRM
Liaising with engineers/customers on a daily basis
JOB DESCRIPTION:
Responding to Service Desk and own emails in a timely manner
The organisation and monitoring of the ‘on call’ system
Producing and maintaining engineering documents
Setting up all new routine business with associated charges and schedules
The planning and coordination of service visits
Departmental diary management
Arranging repair/follow-up calls within 2 working days
Managing customer enquiries including invoicing queries
Call handling/answering telephones
Providing the administrative function and support for the CASH system
Importing and exporting data using Query Builder within CASH
Training:All training will take place in the workplace. Your TDR Training Officer will attend your company and assess you on the job.
Upon succesful completion you will gain a Level 3 Business administrator apprenticeship standard.Training Outcome:Full-time position upon completion of the apprenticeship.Employer Description:Established in 1989 we have steadily grown into a leading fire and security provider across the North of England. With our head office in Newcastle and a Yorkshire branch in Leeds, we employ 70 dedicated staff to ensure our customers’ requirements are satisfiedWorking Hours :Monday to Friday 8.30am to 5.00pm (1-hour lunch unpaid)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working....Read more...
Midlands-based with UK Travel£85,000 + BenefitsWe are partnering with a dynamic and growing leisure business that delivers exceptional customer experiences across a diverse portfolio of sites. These include large-scale catering operations, events and conference venues, sports facilities, and hotels. As the organisation looks to elevate its operations and expand its national footprint, we are searching for a passionate and commercially astute Operations Director to support this journey.We are particularly keen to hear from candidates with backgrounds in:Hotels, conference and events venues, theme parks, stadia, racecourses, or similar guest-facing, operationally complex environments.Those who also bring experience in health & fitness or wider leisure will be at an advantage.This role is ideal for someone who thrives in operational detail, brings strong leadership, and has a passion for delivering exceptional customer service across diverse and multi-use venues.Key Responsibilities:
Oversee the day-to-day operations across a varied estate including hospitality, sport, and leisure venuesDrive service excellence and ensure high-quality guest experiences across all sitesLead, motivate and support site-level leadership teams to deliver commercial and customer KPIsSupport new openings, mobilisations and refurbishments from an operational standpointCollaborate closely with the CEO and leadership team on strategy, performance improvement and long-term growth plansMaintain strong commercial oversight of all venues, including full P&L responsibility
Profile:
A minimum of 5 years' experience in operational leadership within hospitality/leisure (e.g. hotels, theme parks, sports venues, etc.)Proven success in managing multi-site, guest-facing operationsExperience with large-scale F&B, events, or accommodation servicesStrong financial acumen with experience overseeing multi-million-pound budgetsA leader who is both strategic and hands-on, with a genuine passion for people and service
Keen to chat more, drop me your cv Stuart Hills or call 0207 790 2666....Read more...
Responsible for providing excellent customer service to all visitors to York CVS and the Priory Street Centre.
This will include:
Basic kitchen duties
Room set-ups including the set-up of furniture and IT equipment
Front of house customer support
IT support including the arrangement of virtual meetings
Tidying of conference rooms, kitchen facilities and equipment as required
Basic cleaning duties
Providing refreshments and arranging catering as required
Providing administrative support to the reception team. This will include:
Taking bookings and enquiries - both over the phone and via email
Managing the online bookings system
Preparing documents and note taking
Training:
Business Administrator Level 3
You will attend York College on day release
Training Outcome:York CVS is a membership organisation with connections across the Voluntary, Community and Social Enterprise Sector in York.
This role may get involved in projects across the city with opportunities to network across lots of different organisations.
Internally, York CVS is keen to grow its own talent wherever possible and has a line manager who was previously an apprentice.Employer Description:We’re York Centre for Voluntary Service (known as York CVS), we’re an independent charity; supporting and championing York’s voluntary, community and social enterprise (VCSE) sector to make positive change, challenge issues and grow new ideas for the future in order to strengthen communities.
We have run a busy conference centre through our Priory Street Centre and 18 charity organisations are based with us http://www.priorystreetcentre.org.uk/Working Hours :Monday - Friday (x 1 day at college) 9am - 5pm (8.30am - 4.30pm on Fridays)
There will be an expectation to work flexibly when required including some evenings, early mornings and weekends. (This always arranged in advance).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Scope of Work:
To assist the welding department in the production of welded components
Using the MIG and TIG welding processes to manufacture parts and assemblies as required
To use hand tools to prepare components for welding
To read engineering drawings and specifications to ensure components meet customer specifications
Undertake relative training, both in-house and external in line with the City and Guilds training requirements and Company skills matrix
Major Responsibilities: ;
To assist in the production of welded components utilising fixtures and engineering drawings
All welding processes to conform to Customer Specification or ISO 9606
Assist, when required in the general production of components
Comply with The Company Health & Safety Policy, to ensure a safe working environment is maintained
Ensuring maximum production throughput is achieved
To ensure parts conform to customer expectations, in terms of Quality, Cost & Delivery
Support and maintain the Company Quality System
Support the Quality Department by identifying opportunities for improvement and supporting the delivery of continuous improvement activities
Perform other duties as requested by your line manager
Other Responsibilities:
Complete and maintain relevant forms & records
Support investigations into nonconformance reports
Promote & maintain good housekeeping
Training:
1 day per week to take place at Northampton College
Training Outcome:
Potential for a full-time position once the apprenticeship is complete and progression within the company
Employer Description:Franklin Silencers Ltd is a long-established Company of 50 years with an excellent reputation for the design manufacture and supply of Industrial Silencers along with associated fabrication work.
The Company encourages its workforce to become multi skilled with the ability to undertake a diverse range of production operations and tasks. To this end employees are expected to undertake training as required by the Company.Working Hours :Monday to Wednesday
07:00am- 05:30pm
Thursday
07.00am- 04:30pm
Lunch Break (unpaid)
12:30pm- 01:00pmSkills: Attention to detail,Team working....Read more...
You will support in managing the day to day deliveries of the internal and external fleets ensuring that agreed levels of customer service are met.
Your responsibilities will include:
To carry out any allocated admin tasks accurately and efficiently as required
To support the planning team to continually monitor, evaluate and improve fleet efficiency
Maintain and continually improve customer service culture
To maintain safety, health and the environment
Strive for excellence in promoting the Brett Brand
Training:For this apprenticeship standard, learners will have the opportunity to focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.
The completion of this apprenticeship standard will require monthly training visits from a qualified IPS trainer to help support the apprentice. This will allow them to develop skills and progress the building of the apprentice portfolio to prepare the learner for End Point Assessment.
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the standard.
Upon successful completion, the learner will achieve the Level 3 Business Administrator standard.Training Outcome:Upon successful completion of the apprenticeship, you may be offered a position in administration within the company with the progression into transport planning and transport management.Employer Description:Brett Aggregates is the largest independent producer of sand and gravel in the UK with quarry, marine dredged aggregates and coated Roadstone operations serving London, the East and South East of England. Products and services include; sand, gravel, asphalt, landfill, Muck Away, marine aggregate dredging, recycling, IBA and specialist aggregates.Working Hours :Monday to Friday, 8:00am - 5:00pm, 1 hour for lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Reliable,Motivated....Read more...
Placing purchase orders and works orders to ensure the inventory is kept at optimum levels
Ensure ERP data is kept updated and maintained to the highest standard
Responsible for analysing & processing quotations from different suppliers
Ensure purchase orders are delivered on time in full
Working closely with Sales to establish firm and forecast requirements for the commodities to purchase
Best in class responsiveness to our customers and cost savings
Analysis of data to ensure efficient stocking policies are maintained to deliver commercial benefits and customer service
Analysis & compilation of reporting metrics for the Purchasing team to manage the external supply base
Point of contact on behalf of the purchase team for certain commodities
Support the introduction of new products from existing and new suppliers
To perform other reasonable duties on an Ad-hoc basis that may be required by the Company
Training:
Training will be a combination of on the job and off the job
The off the job element will include classroom style learning and revision days as well as one to one tutor sessions
Support, study guides, eBooks, eLearning and all resources will be provided to ensure you are successful
On successful completion of the apprenticeship, individuals will have achieved the CIPS Level 3 Advanced Certificate in Procurement & Supply, a globally recognised qualification
Training Outcome:As an Apprentice Buyer, your career progression will typically follow the following path:
Junior/Assistant Buyer (Post-Apprenticeship)
Buyer (2-5 years experience)
Senior Buyer (5+ years experience)
Employer Description:Rayfast is part of the Interconnect Solutions Group, the global supplier of specialised solutions with the personal touch, which also incorporates Cabletec, Filcon, LJR Electronics, Rayfast USA and Sommer, with sites across Europe and USA. All of which, are dedicated to sales, distribution, technical support and customer service for their extensive and varied customer base across the world.Working Hours :Monday to Friday
8.30am- 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
This is an excellent opportunity for someone looking to develop a career in supply chain, procurement, or technical order management.You will work closely with our experienced Technical Order Processor to learn their responsibilities and provide essential support – including holiday cover when required.
Key responsibilities:
Learn to manage and track live supplier purchase orders through to on-time delivery
Communicate with suppliers to follow up on order progress and resolve delivery issues
Support the Technical Order Processor in handling technical customer orders
Help maintain accurate order records and system updates
Cover key tasks during team member absences to ensure smooth operation
Work closely with internal teams to ensure customer expectations are met
What we’re looking for:
A motivated and proactive approach to learning
Excellent attention to detail and organisational skills
Strong communication skills, both written and verbal
Willingness to work in a fast-paced environment and take ownership of tasks
Why join us?:
Full training and mentoring provided
Supportive team environment with opportunities for growth
The chance to develop a strong foundation in procurement, order processing, and supply chain operations
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
If successful, the candidate will be given a full time position to carry out the above mentioned tasks
Employer Description:At West Special Fasteners, we are experts in working with stainless steel, high-performance alloys, and metals, delivering tailored fastening solutions for industries worldwide. Our products embody precision, durability, and a commitment to exceeding the most stringent industry standards. Whether it’s stainless steels, nickel-based alloys, or titanium, we combine innovation and craftsmanship to meet the demands of the most challenging applications.
Located centrally in the UK, our advanced manufacturing facility seamlessly integrates state-of-the-art technology with expert craftsmanship. Our hot forging capabilities, CNC machining, and full range of manual and automated lathes ensure that each fastener we produce is crafted to exact specifications. Our dedication to quality and consistency sets us apart as a trusted partner, ensuring that your project is supported with the finest fasteners, designed to perform in the toughest conditions.
At West Special Fasteners, we take pride in offering customised solutions, unparalleled customer service, and a diverse product range. Our extensive experience across industries allows us to address unique project requirements and deliver fasteners engineered for performanceWorking Hours :Monday to Friday, 8.30am - 5.00pm or 8.00am - 4.30pm, with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Microsoft Office....Read more...
Learn how to handle customer queries by all sources
Process customers’ orders received by email, phone & other sources
Prepare quotes for catalogue and non-catalogue materials including pricing and product availability checks
Support complex customer projects, e.g., large tenders, quotations and catalogue changes etc.
Liaising with product & purchasing teams in Hoffmann head office to obtain pricing & delivery times for non-catalogue products
Assist customers with product selection from Hoffmann catalogue including technical queries from tool selection
Learn about the manufacturing industry
Understand how our products are used, what they are used for and build up a knowledge base to offer alternative products
Proactively manage order fulfilment using existing reports and provide timely updates to customers about delivery times/delays
Set-up and maintain customer master data to ensure information is accurate & up to date in SAP
ASMs & RSMs support as required
Accompany ASMs on customer visits as required
Log & update information on CRM system
Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge
Assist with Administration for purchasing department
Promote Hoffmann culture
Compliance with GDPR for employee data
Other administration duties as assigned
Training:
Business Administration Level 3 Apprenticeship Standard qualification
End-Point Assessment (EPA)
In-house training
Training Outcome:On completion, apprentices could progress to higher apprenticeship programmes such as leadership and management and/or potentially a permanent role within the business.Employer Description:We make things extremely easy with our industrial tooling and equipment. We provide reliable quality tools and pioneering innovations by GARANT, HOLEX and other leading brands. As such, you obtain everything from one supplier. When it comes to selecting the right tools, we make it incredibly easy to find the perfect product straight away – meaning you can find everything falling within 10 metres of industrial workstations.Working Hours :Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide first line support to technical customer queries via phone, email and face-to-face contact
Monitor, investigate and resolve issues where possible
Prioritise and allocate incidents and tasks subject to client SLA's
Ensure all incidents are recorded in the appropriate management systems
Provide clear updates on progress to both the business and our clients
Assist internal users with desktop support
Create and enhance support documentation where necessary
Work with the infrastructure and development teams to make systems improvements and deploy applications and services
Automate the operation of everyday tasks and requests
Assist in writing and executing functional test plans from client requirements
Provide support for a growing number of applications both in our data centres and remotely at client locations
Work with other areas of the business to support client requirements
Help build the team to support the business further
Investigate new ways of working and suggest ideas for growing the company and improving customer service
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Potential for a full-time, permanent position if apprenticeship completed successfully
Employer Description:TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations.
As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.Working Hours :Monday to Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills....Read more...
Support shipping departments with all tasks and train in freight forwarding
Sales / meeting, calling and emailing new customers to help grown the business
Training Outcome:
Progression to level 3 and role at the end if possible
Employer Description:We have 6 UK employees and 36 across India. We serve all customer
Forwarding and logistics requirements, Air / Sea and Road from across the world.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
An exciting Remote/Field Based Product Support Engineer job has arisen to join an industry leader in the design and development of the latest traffic management technology.
The successful candidate will have a strong track record in technical service engineering and have experience in customer facing roles.
Skills and Responsibilities of this Remote/Field Based Product Support Engineer job are:
First line technical support
Installation & commissioning
Technical training
Field trials & demonstrations
Additional benefits of the Remote/Field Based Product Support Engineer job:
Enhanced overtime pay
Company car
Profit share
This Remote/Field Based Product Support Engineer job gives the opportunity to join a highly successful technology company and play an important role in their projects going forward.
To apply for this Remote/Field Based Product Support Engineer job, covering the UK, please send an up-to-date CV to Ben Wiles at bwiles@redlinegroup.Com or call 01582 878816 or 07471181784.....Read more...
Are you passionate about technology and eager to make your mark in the ICT world? Join us as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.
Key Responsibilities:
Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat
Provide remote support for a variety of issues, from black screening laptops to email glitches
Assist with service desk incidents and requests, ensuring smooth operations
Image and set up work laptops, phones, and tablets
Manage user accounts within our ICT environment
Keep all tickets updated and ensure timely resolutions
Accurately maintain stock levels
Take part in active projects such as: Windows upgrades and the rolling replacements of devices
What We're Looking For:
A genuine interest in ICT and a knack for excellent customer service
GCSE grade C/4 or above in both English and maths
Desirably an A Level or GCSE in IT, Computing Science, or Engineering
What do I get in return?
Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays
Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression - Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefitsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Over 90% of our Apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship programme
Employer Description:PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental....Read more...
We are seeking a proactive and organised Business Administration Apprentice to support key business areas including finance, sales, operations, HR, and general administration.
This role offers a broad introduction to business functions, providing hands-on experience and contributing to the smooth running of the organisation.
Key Responsibilities:
Finance: Assist with invoices, expense processing, and maintaining financial records
Sales: Support customer enquiries, sales order processing, and CRM updates
Operations: Help coordinate schedules, manage stock levels, and liaise with suppliers
HR: Assist with recruitment admin, onboarding, and employee records
General Admin: Handle calls, schedule meetings, maintain files, and provide day-to-day support across departments
This apprenticeship is ideal for someone looking to build a strong foundation in business administration within a supportive and dynamic environment.Training:
Business Administrator Level 3 Apprenticeship Standard
End Point Assessment
Monthly visits from your TDR Training Officer
All training will take place at the employer premises
Training Outcome:Full-time position upon completion of the apprenticeship.Employer Description:KDL Site Services was founded in 2018 by current managing director Kevin Gallagher.
Kevin has over 30 years experience in welding and fabrication and employs a team of experienced and highly-skilled engineers.
KDL Site Services operate from a factory in Blyth but are also able to provide mobile services anywhere in the world.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role is to provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity to develop a technical understand of a wide range of products and services to include IT Services, Calls and Lines, Connectivity, Business Mobiles and CCTV systems.
Answering the telephone, responding to emails and updating requests.
Ensuring commitment to core values, working in line with ‘best practice’ ensuring compliance to relevant policies.
To maintain confidentiality and discretion.
Provide first line analysis of all IT issues and ensure that SLA’s are met.
Keep customers informed of the status and progress of tasks and update tickets.
Ensure the customer is satisfied with the final resolution by placing a confirmation call.
Attend team and customer incident meetings and conference calls.
Complete other service-related tasks as required by your manager.
Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
Information Communication Technician
Equal to Level 3 (A level)Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.) Employer Description:What We Offer, a fully supported apprenticeship with a recognised qualification. On-the-job training from experienced IT professionals. Career growth opportunities in a successful and expanding company. Exposure to modern technologies and customer-facing technical support. A friendly, collaborative, and supportive team cultureWorking Hours :Monday to Friday - Hours 09.00 – 17.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Keen Interest in Technology,Strong general IT skills,Full Driving License and Car....Read more...
Trainee Sales Representative
Location: Ferndown
Salary: £26,000 per annum plus commission
Hours: Monday Friday 8:30am 5pm
We are seeking a motivated and enthusiastic Trainee Sales Representative to join our clients sales team. This is an exciting opportunity for someone looking to start a career in sales, with full training and support provided. The ideal candidate will be personable, proactive, and eager to develop their sales and customer service skills in a professional environment.
Duties:
- Manage the development of new accounts, and maximise business
- Support the sales team in identifying and pursuing new business opportunities
- Build and maintain strong relationships with new and existing clients
- Assist in preparing proposals, quotes, and sales documentation
- Conduct follow-ups on leads, enquiries, and quotations
- Maintain accurate records and update the CRM system
- Attend training sessions and team meetings
- Work towards agreed sales targets and KPIs with guidance from your manager
Skills:
- A genuine interest in a career in sales
- Excellent communication and interpersonal skills
- Positive attitude with a willingness to learn and grow
- Strong organisational skills and attention to detail
- Ability to multitask and manage time effectively
- Proficient with Microsoft Office and general IT systems
- Full UK driving licence is essential
- Previous customer service or sales experience is beneficial but not essential
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or APPLY NOW!....Read more...
Acting as first point of contact for client issues (support tickets) via email, phone and in person
Capturing and recording information required in order to correctly prioritise tickets
Resolving technical tickets both at supported schools and remotely
Escalate tickets to next line within the SLAs
Communicating ticket progress with customer contact
Advise and adhere to recommended security guidelines
Achieving training goals set by your line manager in your Personal Development Plan
Update and maintain documentation
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team
Training Outcome:
Progress opportunities available upon completion of the apprenticeship
Employer Description:Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.Working Hours :Monday to Friday
8:30am till 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Main Responsibilities:
Handle enquiries, resolving issues efficiently and professionally.
Provide high-quality student administration and support, adhering to service standards.
Resolve enquiries at the first point of contact or escalate complex issues.
Accurately record data and identify resources to support student needs.
Collaborate on team projects and report trends in student enquiries to supervisors.
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
Sales Ledger Responsibilities:
Proactively manage all customer accounts, ensuring monthly invoices are processed and distributed in a timely and accurate manner.
Ensure all invoices are posted with the correct details such as the date, nominal codes & site department codes.
Resolving all customer queries effectively by investigating invoices/timesheets and liaising with the Operations team
Daily importing and reconciliation of the bank account.
Organisation of customer remittance advice and keeping all customer accounts up to date within Sage.
Persistent credit control throughout the month, including emailing statements & chasing clients with overdue balances over the telephone.
Ensuring clients with old or large balances are followed up on regularly.
General Duties:
Maintain a well-organised and logical filing system for both electronic and paper files.
Reviewing systems and processes and suggesting improvements where necessary.
Preparing schedules, statements, and reports as requested.
Resolution of various ad-hoc tasks which the Head of
Finance/Finance and Commercial Business Manager may request.
Give additional support to the wider finance team as and when required.
Training:
L2 Apprenticeship Standard in Accounts or Finance Assistant
L2 Foundation Certificate in Accounting
L2 Diploma in Financial and Management Accounting
L2 Certificate in Bookkeeping
L2 Functional Skills English and maths (if required)
Delivery Method
Attendance at college will be required one morning session per week
Apprenticeship session to assist with portfolio building and preparation for End Point Assessment.
Training Outcome:Progression onto a L3 AAT qualification.Employer Description:Consortio Security are a Castle Donington-based, national provider of physical and technical security solutions. We support our Clients in sectors such as Purpose-Built Student Accommodation (PBSA), Front of House, Distribution and Logistics, Business Parks, and Construction.Working Hours :Monday - Friday: hours to be agreed between 8am and 5pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Position: Service Engineer
Job ID: 1799/61
Location: Hampshire
Rate/Salary: £40,000 - £45,000
Benefits: Company vehicle, overtime opportunities, training and development, 25 days holiday + statutory, pension, employee support schemes
Type: Permanent / Full-Time
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position: Senior Service Engineer
Typically, this person will lead service and maintenance work on generators, UPS systems, and other critical power equipment. They will act as a senior field engineer and mentor to junior team members, ensuring high standards in service delivery, technical competency, safety, and customer satisfaction.
HSB Technical’s client is an established and well-regarded business entity.
Duties and Responsibilities of the Senior Service Engineer:
Perform planned maintenance, fault-finding, testing, and repairs on generators, UPS, batteries, switchgear, fuel tanks, and associated systems
Carry out site surveys, load bank testing, inspections, and technical investigations
Lead or assist in the installation and commissioning of critical power systems
Provide first response support for breakdowns and on-call coverage
Supervise, plan, and lead site activities, managing junior engineers and subcontractors on-site
Mentor and support the development of engineers and apprentices, delivering on-the-job training
Deliver high-quality service reports and documentation in a timely and accurate manner
Ensure compliance with safety standards, working regulations, and client-specific procedures
Support internal departments and customers with technical assistance and field solutions
Participate in the on-call rota and support out-of-hours requirements, including weekends and overnights
Identify further work opportunities and report potential sales leads
Qualifications and requirements for the Senior Service Engineer:
Strong experience servicing and diagnosing faults on generators, UPS, and critical power systems
Supervisory experience with mentoring junior engineers or apprentices
NVQ Level 3 (or equivalent) in an engineering discipline (electrical/mechanical)
Good understanding of health & safety, electrical testing, and compliance standards
Excellent problem-solving skills and a hands-on, customer-focused approach
Strong interpersonal and leadership skills
Full UK driving licence
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Support shipping departments with all tasks and train in freight forwarding
Sales / meeting, calling and emailing new customers to help grown the business
Training Outcome:
Progression to level 3 and role at the end if possible
Employer Description:We have 6 UK employees and 36 across India. We serve all customer
Forwarding and logistics requirements, Air / Sea and Road from across the world.Working Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
Deliver an outstanding customer experience by providing advice and resolving customer queries
Resolving any and all customer queries
Communicating with customers via telephone and email and sometimes face to face
Liaising with all services and departments within the council
Training:
Customer Service Practitioner level 2 apprenticeship standard
You will have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks
20% off the job training will be provided by the employer
English and maths functional skills level 2 if required
Training Outcome:Potential full-time employment with the company after successful completion of apprenticeship. Employer Description:East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.They hugely value staff and know that in order for them to remain successful, it is essential to recognise talented employees, developing and retaining them within the organisation. They are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.Working Hours :Working days and hours to be agreed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
