Apprentice Client Services Executive

We are on the lookout for an amazing Apprentice Client Services Executive to join our busy team in Basingstoke. The role is varied and would suit someone with an interest in Customer Services and Business Administration. The ACSE will initially support the current CSE team with adhoc duties and, with ongoing training and support be responsible for organising the production and delivery of various print campaigns. The job will involve guiding our clients through the entire production process, liaising between them and our supply chain on artwork approval, production, and delivery. The successful candidate will be the first point of contact throughout the production process, and we are looking for someone who is fully customer-centric, who cares about delivering a fantastic client experience. Applicants will need to be able to demonstrate they can work well under pressure, being able to prioritise many tasks effectively. A keen eye for detail is a must, and you should feel comfortable talking to people at all levels within an organisation.

No experience necessary as full training will be given

Key responsibilities

Project Management of Print Campaigns Creating Purchase Orders, Order Confirmations and Invoices Updating and maintaining the CRM with up-to-date project notes Communicating with clients and suppliers through phone and email Prioritisation of tasks Asking for feedback on completed jobs Reporting to the CS Manager

Training:

Level 3 Business Administrator apprenticeship. Training will take place at the employer's site, with the business trainer going to the site. 

The apprentice will have monthly meetings with their business trainer where they will be assessed through both practical training and assessment at work.

Training Outcome:

This apprenticeship can lead to further career opportunities such as management or senior support roles.

Employer Description:
Clone is an independent, full-service marketing services agency intent on creating impact for you and your brand. Our expertise and experience allow us to produce the courageous, creative solutions that modern brands require.

Working Hours :
Your normal hours of work are 40 per week (excluding unpaid breaks). Your normal pattern of work will be Monday to Friday 9.00 a.m. – 5.30 p.m. or as advised by your Line Manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Professional telephone manner,Polite