An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air or Ocean, and /or Road. This can include Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Ocean or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
Liaise with overseas offices on Ocean or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Training:International Freight Forwarding Specialist Level 3 Apprenticeship Standard:
On the job training delivered by the employer
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship's English and Maths minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim of Apprentices either moving onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday between 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Your day to day duties will include:
Assisting customers in finding the right parts and consumables
Learning how to upsell and achieve sales targets
Gaining hands-on experience in stock control and customer service
Developing expert product knowledge through top-tier training
Supporting branch operations and ensuring smooth day-to-day tasks
What We’re Looking For:
A keen interest in automotive or industrial parts sales
Strong communication and customer service skills
Attention to detail and willingness to follow procedures
A motivated, eager-to-learn attitude
Basic computer skills to navigate sales systems
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Many of our staff are now part of the Senior Leadership Team
Employer Description:HGV Direct is a leading supplier of commercial vehicle parts and accessories, dedicated to keeping the transport industry moving.
With branches across the UK, we provide high-quality parts, expert advice, and outstanding customer service to fleet operators, independent workshops, and owner-drivers.
As a trusted name in the industry, we take pride in our commitment to quality, efficiency, and innovation. Our team works in a fast-paced, customer-focused environment where every role plays a vital part in ensuring our clients get the parts they need—when they need them.
At HGV Direct, we believe in nurturing talent and investing in the future. Our apprentices benefit from hands-on training, mentorship from experienced professionals, and opportunities to grow within the company.Working Hours :Monday - Friday, 8.00am - 5.00pm with 60 mins lunch break. This is normally split 15 min AM/PM and 30 minute lunchSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Logical,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour (rising to £12.71 per hour from 1st April)- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmedSkills: Communication skills,Customer care skills,Team working....Read more...
· Providing first line support on all core systems related issues via all the Service Desk’s contact methods.
· Ensuring all contact with users is recorded accurately in the IT Service Management tool.
· Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues.
· ; Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues.
· Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams.
· Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues.
· Participating in ITIL-based Incident and Problem Management in line with documented processes.
· Occasionally carrying out remote desktop support to resolve minor issues.
· Ensuring that technical solutions are documented within the IT Service Management tool for future reference.
· Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved in acceptable timescales and excellent customer service is delivered.
· Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in Plain English and tailored to the correct audience.
· Any other duties that may reasonably be required in line with your position within CSOT or to help deliver excellent customer service.
· Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.
· You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner.Training:HIT training provide online training and on-site support. This will amount to on average 6 hours per week.Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
· Support Analyst.· Functional Expert.Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Monday to Friday, 7.2 hours per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
This is a fantastic opportunity to work for a growing London-based IT Managed Services Provider.The primary focus of the role is to support the directors with the sales and administration operations.The key responsibilities are:
Customer service: Addressing customer requests, answering questions for prospective clients and providing information about our services.Administrative tasks: Maintaining customer records, managing sales leads, and processing orders.Communication: Providing well-written and professional communications via email ,telephone and video calls, or in-person.Job Tracking: Tracking jobs and scheduling as well as assisting with our Technician dispatch calendar management.Knowledge Transfer Once you have been fully trained on our in-house CRM system, you will help to familiarise new team members with the system.Reporting: Generating reports to help the sales and engineering teams’ efficiency.Process improvement: Recommending improvements to our working practices to increase efficiency and working with the team to implement these improvements.
Key skills required:
Strong verbal and written communication skillsStrong listening skillsAttention to detailAbility to work autonomouslyMeeting deadlinesComputer literacy - especially Microsoft Outlook, Word and Excel.Reporting skillsGood organisation skills
The role is full-time and will be working from home.Good luck!....Read more...
Answering the telephone and responding to emails regarding early education funding information and payments
Ordering stationery
Production of purchase orders for training, services and goods.
Paying invoices and early education funding and SEN Inclusion payments to all providers
Support at marketing events
Training:Level 3 Business Administrator Apprenticeship Standard.Training Outcome:The successful candidate may have the opportunity of full-time employment upon completion of the advanced apprenticeship if available.
The Early Years Administrative Support Team consists of a Grade 11 Funding/Workforce Manager, Grade 8 Family Information Services Officer, Grade 7 FIS Support Officer, Grade 7 Funding Officer, Grade 5 SEN Admin Support Officer and 2 x Grade 4 Administrative Support Officers.
90% of the above postholders have progressed from lower grades via promotion.Employer Description:The Early Years Team supports nursery and early education provision across the city of Hull; in the private, voluntary and maintained sectors.
The team consists of Specialist staff in early years development, education, quality, curriculum support and special education needs.
We pay providers of early education their early education funding and other related early years funding. We deliver a termly training package as well as undertake home visits to families with children with SEND.
The LA has a duty to ensure that there are sufficient nursery places in the city and the Family Information Services provides information to parents and professionals regarding access and availability.
There is a Childminding Network for Ofsted registered childminders and support to prospective new Childminders.Working Hours :Work pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Our award winning teams will support your ongoing development, through a wide range of on-the-job practical experience and placements. We'll support your professioanl development through a combination of training, mentoring and networking.
Placement manager - reponsible for your day to day management and supports with your development
Scheme sponsor - A senior manager who acts as a technical and professional adviser and has line manager responsibility.
Buddy - Usually a more experienced apprentice or graduate who can give you support.
Development adviser - supports your professional development through providing career coaching and career progression at TfL.Training Outcome:Upon succesfully completing this scheme, you could move into an Assistant Engineering Officer role with the oportunity to develop into a Marine Engineer officer role at Woolich Ferry.Employer Description:At TfL, our work goes beyond transport. We keep London moving – day in, day out. We’re about building stronger connections, and helping people do more of what they love. From sustainable futures to post-pandemic economic recovery, we’re constantly breaking new ground, and taking innovation to new heights. For our people, this is more than just a job. Our apprentices are pioneers, frontrunners, and mentors. And, with a culture built on support and flexibility that puts wellbeing first.Working Hours :Shift work is required for this role.Skills: Communication skills,Customer care skills,Team working,Adaptable....Read more...
Electrical Control Engineer required to join a growing company who integrate plant, processing, operational technology with digital transformations for energy, water, renewables, manufacturing and other highly regulated industrial environments. You will support the integration of telemetry systems with hardware and software solutions from design, testing, installation to commissioning in collaboration with clients.
Requirements
18th Edition Wiring Regulations.
NVQ Level 3 or higher qualification in Electrical Installations or similar.
Electrical control systems experience including installing electrical equipment.
Able to work from electrical diagrams and schematics.
Telemetry station knowledge.
Desirable skills, PLC, RTU or similar control systems. ISaGRAF, AutoCAD, Inspection and Testing qualifications.
Full UK driving license.
Responsibilities
Collaborate with clients to understand their needs and translate them into engineering solutions.
Integrate telemetry systems with existing hardware and software solutions, including design, testing, installation, and commissioning.
Create and maintain technical documentation, including schematics, diagrams, and specifications.
Provide site surveys and technical support for the wider team and clients.
Travel frequently to customer sites across the UK.
Participate in design reviews and offer constructive feedback.....Read more...
My client is a national law firm with offices throughout the country. They are seeking to recruit friendly and highly organised individual to join the Administrative support team.
Primarily to work alongside the Residential Property Department, to provide admin support to the Business Relationship Manager to deal with initial client queries for quotes on sales and purchases. A basic understanding of sale and purchase process and the ability to work independently and prioritise workload is essential for this role.
Key Tasks
- To be the first point of contact for clients, speaking with prospective clients over the phone.
- Completing internal forms and tracking of data
- Provide clients with information they need regarding legal services within the Residential property Department, and following up to maximise conversion from a lead to a sale.
- Provide accurate quotes to prospective clients.
- Communication with clients via email, phone and web queries.
- General administration duties.
Person Requirements
Strong interpersonal skills with the ability to build long term relationships. Proactive, self-motivated and driven in a customer sales and service environment. ....Read more...
Electrical Control Engineer required to join a growing company who integrate plant, processing, operational technology with digital transformations for energy, water, renewables, manufacturing and other highly regulated industrial environments. You will support the integration of telemetry systems with hardware and software solutions from design, testing, installation to commissioning in collaboration with clients.
Requirements
18th Edition Wiring Regulations.
NVQ Level 3 or higher qualification in Electrical Installations or similar.
Electrical control systems experience including installing electrical equipment.
Able to work from electrical diagrams and schematics.
Telemetry station knowledge.
Desirable skills, PLC, RTU or similar control systems. ISaGRAF, AutoCAD, Inspection and Testing qualifications.
Full UK driving license.
Responsibilities
Collaborate with clients to understand their needs and translate them into engineering solutions.
Integrate telemetry systems with existing hardware and software solutions, including design, testing, installation, and commissioning.
Create and maintain technical documentation, including schematics, diagrams, and specifications.
Provide site surveys and technical support for the wider team and clients.
Travel frequently to customer sites across the UK.
Participate in design reviews and offer constructive feedback.....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting, to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:Through an online platform with Baltic Apprenticeships, qualified trainers.Training Outcome:Potential for a full-time job role upon completion.Employer Description:Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Work alongside our Business Performance, QA & Compliance team to develop skills
Develop auditing skills, learn how to conduct Quality, Environment, Health & Safety, Information Security and the Responsible Business Alliance (RBA) audits to both procedure and ISO standard
Support in presenting audit findings
Explore corrective actions and follow these up with departments
Monitor and report on associated KPI's
Support with third party audits
Support the close-out of compliance activities (e.g. Register of Regulations checks, incident investigation and procedure reviews)
This role will be based in our Business Performance, QA & Compliance team but you will also have the opportunity to spend time with a number of other business areas to help develop your understanding of the wider business
Training:This apprenticeship will be delivered in partnership with Staffordshire University. University study is delivered in block release weeks for module launches (Monday to Friday, approximately 4 weeks per year) with weekly lectures taking place online, in between. You will be allocated time to attend university as required and join weekly online lectures, and time to dedicate towards completing your university assignments/projects. Training Outcome:Although we can not 100% guarantee employment opportunities upon completion of this apprenticeship, our initial target is a junior staff member within our Business Performance, QA & Compliance team with opportunity to grow/develop into a higher level role post successful apprenticeship completion.Employer Description:Ricoh UK Products Ltd is where Ricoh brings together our customers & partners to optimise today’s world of print and influence the digital print applications and services of the future. We provide a world class customer experience that demonstrates digital manufacturing and showcases the latest technologies that Ricoh has to offer. We regularly welcome new and existing customers and partners to our facility to share our knowledge and to work together to drive innovation in the world of print.
Ricoh UK Products Ltd is a subsidiary of ETRIA.Working Hours :Monday to Thursday, 8:15am - 5:00pm
Friday, 8:15am - 12:15pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide a welcoming and professional experience for all customers throughout the booking process.
Offer guidance and support to trainers, assisting them with queries and diary coordination.
Engage with a diverse range of customers, ensuring their needs are met efficiently.
Ensure all booking records are accurate and promptly updated.
Communicate booking changes and updates to all relevant departments and individuals in a timely manner.
Manage routine administrative tasks, including updating records, typing, taking and making phone calls, email correspondence, and data entry.
Ensure compliance with company booking and cancellation procedures.
Maintain accurate booking records.
Raise any booking-related issues with your line manager to resolve them promptly.
Work collaboratively with colleagues to enhance the efficiency and effectiveness of training operations.
Contribute to ongoing improvements in processes and customer service.
Familiarise yourself with available CPD, including software, hardware and disability-related content, to enhance customer experience.
Training Outcome:Progression for the right candidate.Employer Description:The eQuality Solutions Group (eQS) vision is to make the world a more inclusive place by removing barriers to education, work and life. We have always been a ‘good business that does good, but we are on a journey to becoming ‘a great business, that does great things.’ We have grown from our North East base to now four locations also including Halifax and Tavistock, with over 60 employees and hundreds of expert consultants, who share our values. We can offer trusted and effective, off-the-shelf solutions, but we are also experts at creating bespoke, and even personalised, solutions where needed. As part of our Disability Services team, you will primarily work with e-Quality Learning, which provides assistive technology training in collaboration with Invate and Capita. Invate and e-Quality Learning are both part of the eQuality Solutions Group, working in partnership with Capita to support higher education students receiving Disabled Students’ Allowance (DSA). e-Quality Learning is dedicated to empowering disabled individuals in both education and employment by providing high-quality assistive technology training. Our goal is to promote independence, overcome challenges, and support personal aspirations, enabling individuals to reach their full potential.Working Hours :Monday - Friday between 9am-5pm.Skills: Communication skills,Attention to detail,Team working,Initiative....Read more...
Support and engage with different parts of the organisation
Interact with customers and internal colleagues
Contribute towards the efficiency of the business
Providing support via telephone, email, and property viewings
Providing support to the wider team when needed
Preparing documentation
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Training will take place one day per month at Printworks Campus, Leeds
You will also recieve regular reviews from your Assessor
Training Outcome:
Potential to progress onto Business Adminstrator Level 3
Employer Description:About Spencer Properties Letting Agent in Leeds
Spencer Properties
Spencer Properties is proud to be a leading Private landlord and a successful family business that has been established for over 60 years.
Our residential lettings team are with you every step of the way, ensuring a smooth process and helpful communication at every stage.
Our advice is always honest and clear. Through each negotiation, we share our expertise and resources with all parties, answering questions and liaising with you from start to finish. The expertise of our people, together with extensive knowledge of all our properties allow us to offer a unique service to each individual and assist with every step of the rental process.
Our operational structure allows us to continue developing our portfolio of properties which caters to students, professionals and families varying from mansion houses to cosy flats. We can deliver exceptional service supported by our core strengths: our committed and expert teams.
Some of our core strengths:
We own all our properties
We are Golden owners of The Unipol Code
The Spencer family are actively involved in the business
All our deposits are registered with the TDS
All our properties are maintained to the highest standards
We operate a 24/7 Emergency Call Out Service, which helps us protect our tenants and properties
Our advice is always honest and clear
Being the proud owners of all our properties, allows us to ensure we provide well maintained comfortable homes. Our in-house maintenance team takes pride and invests time in all our properties.
By delivering great service, we can deliver the results our customers need.Working Hours :Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working....Read more...
To work to achieve targeted results, dealing with all aspects of customer payment, invoicing and debt recovery contributing to the targets and objectives of the team in respect of individual performance, quality and customer service
To deliver a proactive and practical response to customers who are experiencing financial difficulties with the management of their tenancy and rent arrears
Helping to create awareness of the Government’s Welfare Reform Programme and making every effort to obtain rent owed through a preventative approach rather than to evict the tenant
To deliver a front line service on behalf of Social Services, dealing with queries relating to care charging and invoice calculation, interpreting information within the Care Director and Business World systems, understanding how this will impact on the billing process and issuing instructions to other relevant departments that will correct the account within the terms of Council policy and legislation
To understand the principles of County Court proceedings and the requirements for processing possession claims against tenants
Training:
Studying towards the Level 3 Advanced Credit Controller and Debt Collection specialist Apprenticeship Standard
Internal induction programme when starting employment with us
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Upon completion you will be a qualified Credit Controller and Debt Collection Specialist
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search
Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
3rd Line Support Engineer – Milton Keynes
5 Days per week onsite – £35,000 - £40,000
3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.
Key skills:• Strong 3rd Line support experience• Conduct administration tasks for server operating systems• Collaborate with RDS, Citrix, and Hyper-V technologies.• Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices• Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc• Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.• Administer backup technologies and antivirus/security software.* Execute cable patching and utilise remote access tools.• Leverage ITSM tools for streamlined service delivery.• Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.• Possess outstanding customer service and communication aptitudes.• Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested!?! Please send your up to date CV to Lewis Rushton at Crimson for review.Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriendCrimson are acting as an employment business in regards to this vacancy.....Read more...
Client services support administrator Melksham Manufacturing Export Salary negotiable Permanent role Hours 8.30 - 5pm (37.5 hours) My client is looking to recruit a Client services support administrator to work at their modern site in Melksham. The successful Client services support administrator will be working as part of a small team supporting the International sales managers ensuring excellent service levels are met. Key Responsibilities will include: ·Order Processing - entering orders accurately onto my clients CRM and liaising with shipping and the warehouse to ensure the whole order process runs smoothly ·Client services - Initial contact for all visitors, deliveries, answering phones, handling general enquiries ·Supplier & Products -Ensuring all product information is maintained and updated (product codes, suppliers, packing specs, supplier pricelists) Key skills required for the role: - Previous Administration experience ideally in a manufacturing environment - Excellent communication and attention to detail - Excellent IT skills , ideally ERP experience or similar - Export / Shipping Knowledge helpful but not essential - Supplier contact experience Benefits for the role include Pension (4% matched), Life cover 2 times, Holidays 22 days increases by one day each year of service up to 25 plus bank holidays This role would suit a person that has previously worked as sales support coordinator, administrator, customer service advisor, client service administrator, account coordinator, account administrator, client support, shipping, export role and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
To provide 1st line technical support, answering support queries via phone, email and live chat
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls on the call logging system
Respond to enquiries from clients and help them resolve any hardware or software problems
Maintain a log of all calls taken
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Call logging and dealing directly with clients
To allocate more complex calls to the relevant support member
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:The company may offer a full-time position at the end of the apprenticeship.Employer Description:We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.Working Hours :Monday to Friday 9am-5pm.Skills: Communication skills,IT skills,Problem solving skills,Team working,Knowledge of Microsoft,Excellent telephone manner....Read more...
To assist in the processing and reconciliation of client and office account funds
Compliance with Solicitors Regulation Authority (SRA) Accounts Rules
Provide support to colleagues with queries on outgoing and incoming payments and billing
Input financial data into the firm’s accounting system, ensuring that records are accurate and up-to-date
Provide general administrative assistance to the finance team as needed, including filing, document management, and responding to emails
Learn and utilise office software and equipment effectively
Undertake additional duties as assigned to support the smooth operation of the office
Provide support to colleagues whenever necessary
Maintain confidentiality of sensitive information and adhere to legal and ethical standards
Training:
The successful applicant will be trained to attain a Business Administration Level 3 Qualification
You will receive learning and support from an external training provider, as well as on the job training from Charles French Solicitors
Training Outcome:
Legal cashier role
Employer Description:Charles French Solicitors aims to create a friendly and inclusive working environment for all of our staff members. We are committed to provide equal opportunities for all of our staff and we fully support the Solicitors Regulation Authority in their goal to promote Equality and Diversity within the sector.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental....Read more...
Position: HCA - Hearing Care Location: Southampton Salary: Up to £28,500 per annum (dependent on experience) This salary is inclusive of a car allowance! Hours: Full-time Contract: PermanentMediTalent is recruiting for an experienced HCA specialising in hearing care with a passion for delivering excellent customer care to join our client's team based in Southampton. Key Responsibilities:
Provide high-end customer care and support to ensure clients get the most from their hearing aids.
Assist customers with aftercare and follow-up, ensuring satisfaction with their hearing aids.
Excellent attention to detail is required for accurate service delivery.
Benefits:
Competitive salary
Generous holiday package
Pension scheme
Private healthcare
Paid professional fees
Staff and family discount schemes
Access to annual CPD courses
Additional Requirements:
Full clean UK driving license is required for this position.
For more information or to apply, contact Bev at 07585361221 via call or text.....Read more...
Position: Hearing Care Assistant Location: Portsmouth Salary: Up to £28,500 per annum (dependent on experience) This salary is inclusive of a car allowance! Hours: Full-time Contract: PermanentMediTalent is recruiting for an experienced Hearing Care Assistant with a passion for delivering excellent customer care to join our client's team based in Portsmouth. Key Responsibilities:
Provide high-end customer care and support to ensure clients get the most from their hearing aids.
Assist customers with aftercare and follow-up, ensuring satisfaction with their hearing aids.
Excellent attention to detail is required for accurate service delivery.
Benefits:
Competitive salary
Generous holiday package
Pension scheme
Private healthcare
Paid professional fees
Staff and family discount schemes
Access to annual CPD courses
Additional Requirements:
Full clean UK driving license is required for this position.
For more information or to apply, contact Bev at 07585361221 via call or text.....Read more...
Measuring work areas and setting out the first rows of bricks or blocks
Mixing mortar by hand or with a mechanical mixer
Applying mortar with a trowel and laying bricks
Shaping and trimming bricks using hammers, chisels and power tools
Masonry support system
Applying fire barriers
Training:
Working towards completing level 2 Bricklayer Apprenticeship Standard
Functional Skills in Englsih and maths if required
Work based learning with attendance one day per week at Hertford Regional College
Training Outcome:
There will be opportunities for progression and a permanent position subject to performance
Employer Description:At ALB Brickwork we are a team of highly skilled bricklayers who are proficient in all aspects of bricklaying whether that be for commercial projects or residential homes. We work across all sectors and can tailor our services to the needs of the customer.Working Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Gain valuable hands-on experience and learn new skills while working alongside Plumis' experienced team
Ensure top product integrity and customer satisfaction
Manage returned products
Support shop floor investigations, repairs, and refurbishments
Training:The successful candidate will undertake the Level 6 Manufacturing Engineer Degree Apprenticeship Standard. This apprenticeship includes attending Newbury College/University Centre Newbury one day a week during term time, over a period of four academic years.Training Outcome:Permanent position upon successful completion of the apprenticeship program.Employer Description:Plumis exists to reduce the number of deaths and injuries caused by fire through the provision of intelligent fire suppression. They design industry-leading intelligent fire suppression systems that detect fire earlier, activate faster and deliver better outcomes for people and property.Working Hours :This is a full time position
Monday- Friday
(9am- 4pm core hours)
37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Are you looking for the perfect opportunity to lift off your career whilst gaining a nationally recognised qualification? We have a fantastic opportunity for a motivated and career minded individual to join our team as an International Logistics Apprentice! This opportunity would be perfect for a college leaver or anyone looking to transport their career in an industry with a bright undying future.
A freight forwarder organises shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or destination. Forwarders work with multiple carriers to move goods from one country to another.
We’ll train you on everything you need to know to be successful in your role. Your training will start with a 21-month apprenticeship programme in International Freight Forwarding, supported by a comprehensive training programme on the job to give you the foundations for a successful long-term career.
Taking client’s bookings and dealing with customer enquiries relating to orders
Assisting in arranging transportation of goods by sea, air and road and recommending best method of transport
Always providing an excellent customer experience
Processing essential shipping documentation required by customers and suppliers
Updating and maintaining accurate shipping information in our Freight software programmes
Keeping clients updated on transportation of goods timelines
Assisting with Customs Clearance procedures and documentation
Preparing and following up quotations with clients
Supporting colleagues with other duties as required
Develop an understanding of customs rules, regulations and terms of trade
Develop an appreciation of international cultures, different time zones and their effect on transit times
Training:International Freight Forwarding Specialist Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6-hours off the job training activitiesQuarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:Upon successful completion of your apprenticeship there will be a genuine opportunity for you to become a highly valued member of the team, with a potential for further career progression within the company.Employer Description:Unsworth are an internationally recognised, multi-award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.Working Hours :Monday to Friday, 08:30 - 17:00 with 1-hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
