Key Responsibilities:
Customer Relationship Management
Act as a key point of contact for tenants, letting agents, property managers, landlords, surveyors, and commercial businesses
Answer incoming customer queries with professionalism and accuracy
Manage customer accounts, ensuring satisfaction and repeat business
Onboard new customers and nurture long-term relationships
Job & Contractor Coordination
Coordinate and schedule internal teams and subcontractors contractors to carry out planned and reactive maintenance works
Build and maintain positive relationships with subcontractors and suppliers
Manage job progress from instruction to completion, ensuring deadlines and quality standards are met
Use our job management system to schedule work, update job status, and maintain accurate records
Operations & administration
Order materials as required for jobs
Maintain up-to-date price lists and ensure accurate desktop quoting in a timely manner
Prepare and issue customer invoices in a timely manner
Monitor job profitability and assist with cost control
Ensure all works are aligned with client expectations and company procedures
Sales & Business Development
Support the sales team to attract new business
Follow up with leads and opportunities to grow our client base
Support onboarding processes for customers
Identify upselling or cross-selling opportunities within existing accounts
Skills & Experience Required:
Computer literate and confident using job management or CRM systems
Strong communication skills with the ability to build rapport easily
Commercially aware with good sales and negotiation skills
Strong numerical and organisational abilities
Comfortable working in a fast-paced, reactive environment
Quick learner with the ability to manage multiple tasks simultaneously
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There will be exciting progression opportunities for the right candidate.Employer Description:Notion 4 offer:
· A collaborative and supportive working environment
· Opportunities for growth and development within the company
· Exposure to a wide variety of clients and project types
· Competitive salary based on experienceWorking Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide an outstanding service for customers
Software support for our Digital Access Solution systems,
Reporting and report development,
Customer service and technical software support
Training Outcome:There may be an opportunity for a full time position after successfully completing this apprenticeship as a Software Support Associate.Employer Description:Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.Working Hours :37.5 hours per week.
Monday to Thursday, 8am to 5pm.
8am to 1pm on Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Team working....Read more...
Respond to remote helpdesk requests with timely and effective technical support
Log, track, and resolve support calls efficiently
Carry out hardware and software repairs in a fully-equipped workshop
Install and configure hardware and software across client sites
Maintain detailed network documentation and reports
Support project needs by sourcing IT equipment
Attend on-site visits to assist schools directly
Training:
Online training with a qualified coach from Baltic Apprenticeships
Training Outcome:
Potential for a full time job role upon compeltion
Employer Description:Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future-ready technology.Working Hours :37.5 hours per week
Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Answer incoming calls and respond to customer enquiries in a professional manner.
Manage bookings and scheduling of appointments for electricians.
Coordinate the daily workload and routes for electricians.
Maintain accurate records of customer interactions and job details.
Liaise with team members to ensure smooth and efficient service delivery.
Provide administrative support to management and other departments as required.
Update internal systems and manage documentation.
Ensure high levels of customer satisfaction through excellent service.
Training:
The training will be at Waltham Forest College 1 day a week
Training Outcome:Upon successful completion of the apprenticeship, there may be the opportunity to progress into a full-time Business Administrator role at FDE Ltd. From there, you could move into more senior administrative, operations, or management roles within the company. You may also choose to specialise in areas such as HR, finance, or project coordination, depending on your interests and strengths. Further training and qualifications may also be supported to help you continue developing your career.Employer Description:FDE Ltd is a well-established electrical company based in London, UK. We are currently seeking a proactive and organised Business Administrator to join our growing team. This role is pivotal in supporting our operations by handling client communications, managing bookings, and coordinating schedules for our team of electricians.Working Hours :Full-time, Monday to Friday (9:00am - 5:00pm).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Duties will include, but will not be limited to:
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use a range of communication methods, including answering the telephone, emails and face-to-face interactions.
Prioritise your own workload/activity and work to meet deadlines.
Use appropriate sign-posting or resolution to meet your customers’ needs and manage expectations.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:Once qualified, permanent employment may be possible. Employer Description:Collingham Medical Centre is a dispensing GP practice based in the village of Collingham near Lincoln. It provides primary medical services to the local community and surrounding areas. As a training practice, it supports medical education and professional development.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?
Are you looking for an opportunity that provides both challenges and rewards? Then look no further.
Due to continued expansion, we are currently seeking to recruit an Apprentice Parts/Service Advisor based from our Longridge Depot.
We are a small close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
Our rewards often come in the form of the satisfaction that doing the job well brings.
We are looking for a well-motivated individual with a desire to exceed our customers' expectations in every way to work as part of an experienced and dedicated team.
About The Role:
As an Apprentice Parts/Service Advisor, your day-to-day role will include:
Undertake a two-year apprenticeship in business admin, you will at the end of the apprenticeship be awarded a level 3 qualification in business admin
Assisting with customer enquiries over the counter and on the phone
Working with colleagues in the parts, service and sales departments
Managing stock
Ordering parts via JCB's online catalogue
Liaising with our engineers who support our customers all over the country
Detailed training will be given by your colleagues and our specialised training team, who have recently developed a bespoke training programme for our parts staff. This includes familiarisation sessions with the wide range of plant machinery that we provide and support, as well as some technical instruction to improve your understanding of how this equipment works.
This Apprentice Parts/service Advisor position is a great opportunity for someone who is able to work independently. Once you have gained an understanding of our processes and procedures, you will be supported in developing this aspect of our parts business further, working closely with management to achieve the best standards of service in the industry.Training:
Level 3 BTEC Diploma in Business Administration
Functional skills - English, maths (if not already achieved)
Training Outcome:At the end of the apprenticeship, a permanent position will be offered.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers.Working Hours :Monday - Friday - 08:00 - 16:30Skills: Communication skills,Initiative,Flexible, customer-focused,Good interpersonal skills,Highly self-motivated,'Can-do' attitude,Strives for excellence....Read more...
An Energy Telesales Agent is responsible for contacting potential customers to discuss competitive gas and electricity tariffs, Broadband, boilers and boiler cover. The agent’s goal is to understand the customer’s needs, explain the benefits of switching, and guide them through the sign-up process. Success in this role relies on strong communication skills, resilience, and the ability to build quick rapport while working to targets in a fast-paced, commission-driven environment.
Key Responsibilities of an Energy Sales Consultant:
Reach out to existing and previous customers to renew their energy contracts
Evaluate customer satisfaction with their current supplier and suggest alternatives if needed
Consistently meet and exceed set targets and objectives
Respond to customer inquiries and address objections
Maintain a high standard of customer service
What We Offer a Energy Sales Consultant:
Competitive base salary with uncapped commission, performance-based salary increases
Team outings, regular competitions, and spot prizes
Referral bonuses
28 days of holiday (including bank holidays) with an additional day accrued for every year of service
Rapid career progression opportunities (all our Sales Managers and Trainers have been promoted internally)
Continuous support and training
Company pension plan
Wellness & well-being program for you and your family
Cashback scheme
Christmas and New Year shutdown
Additional personalised benefits
On-site parking
Skills & Experience Required For An Energy Sales Consultant:
Strong fact-finding and problem-solving abilities
Ability to manage a busy and varied workload effectively
Excellent communication skills
Target-driven with a commitment to delivering excellent customer service
Comfortable working in a fast-paced, target-oriented environment
Ability to build strong relationships with customers and colleagues
Motivated and outgoing, with a positive impact on team morale
Adherence to GDPR guidelines and maintaining high call quality standards
Equal Opportunities:
At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential.Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Potential to progress within Money Expert or in different parts of the Credico group
Employer Description:We are an independent, full-service UK price comparison site. If you are hard-working, motivated by results and thrive in a fast-paced environment, Money Expert could be for you. We offer competitive salaries and commission, a fun and diverse workplace and opportunities for fast progression.Working Hours :4-day shift patterns between 09:00 - 18:30, Monday to Thursday.
Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Motivated,Target driven,Resilient,Active listening skills,Rapport building,Chatty and friendly....Read more...
Window FittersClearview Home Improvements Self Employed Leyland covering the North WestBenefits: Fast & on time payments, Company van available, full schedule of workAbout us:Clearview Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:In this customer facing role, you will be expected to support the reputation of the West Yorkshire Windows brand and provide our customers with an excellent fitting experience. Key responsibilities include:
Conduct accurate window and door surveys, ensuring precise measurements and specifications.Maintain an up-to-date survey calendar and attend all scheduled appointments.Confirm project details with customers, reinforcing confidence in the sale and providing expert advice on solutions.Identify and document any necessary design improvements while maintaining the integrity of the sales process.Complete all survey documentation, including photographs and contract variation orders, within prescribed timeframes.Ensure customers fully understand their agreed specifications.Submit planning applications and liaise with third-party suppliers, building inspectors, and installation teams when required.Attend installations as needed to support project success and ensure customer expectations are met or exceeded.
What we are looking for: We are looking for self-employed window fitters or fitting teams to join and represent our fantastic brand. Please get in touch if the following sounds like you:
Have previous experience of fitting quality window, doors, conservatories, or living spaces.MTC card or the ability to achieve MTC.Hold a full driving license.Have relevant liability insurance.Ability to deliver a fantastic level of customer service.
How to apply:Ready to start your career with us? Apply directly with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDHS ....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£25400 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months....Read more...
Learn and follow manufacturing procedures for a range of blinds
Use hand tools and machinery safely and accurately
Understand the full customer journey, including sales and installation
Maintain a tidy and safe working environment
Support the team and contribute to daily production targets
Training:All training on-site.Training Outcome:The opportunity of a full-time position when the apprenticeship is finished.Employer Description:A1 Blinds are the North East’s best independent window shading company. From our home in Blaydon, we’ve helped people from all walks of life design and install the perfect window blinds. We use the finest quality, ethically sourced materials and have over three decades of experience to draw on.Working Hours :7.00am to 3.00pm.Skills: Analytical skills,Communication skills,Creative,Customer care skills,Initiative,IT skills,Logical,Number skills,Team working....Read more...
Provide first-line technical support via phone, email, and in person.
Assist with diagnosing and resolving hardware, software, and network issues.
Set up and configure new equipment including PCs, laptops, and mobile devices.
Support users with password resets, software installations, and system access.
Maintain accurate documentation of support requests using the helpdesk ticketing system.
Help with routine maintenance tasks such as updates, patching, and backups.
Assist with onboarding and off-boarding processes for staff.
Support IT projects, including upgrades and equipment rollouts.
Follow company policies and procedures related to IT security and data protection.
Training:
You will work towards a Level 3 IT Support Technician Apprenticeship (or equivalent), combining on-the-job training with classroom or online learning.
Support will be provided for both your academic and professional development.
Training Outcome:
Upon successful completion of the apprenticeship, there will be potential career progression opportunities within the organisation.
Employer Description:The UK Column is an independent news organisation founded in 2006 by Brian Gerrish, our co-editor. Established with no financial backing or external investment, the UK Column remains completely independent of any advertisers, foundations and political parties. All of our funding comes from our viewers, listeners and readers who support us through memberships and donations.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Computer Hardware & Software,Time Management....Read more...
First line support for all clients, from first call to ticket resolution
Accurate ticket logging and documentation
Technical support – Remote and on site, telephone and email diagnosis
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux, and PowerShell
Training Outcome:Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company.Employer Description:We are proud of the team that we’ve built at nTrust.
Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills....Read more...
Key Responsibilities:
Provide professional and personalised travel advice to customers in line with their requirements
Convert enquiries into confirmed bookings, ensuring accuracy in pricing, documentation and after-sales service
Meet or exceed individual and team-based sales and performance targets
Maintain in-depth knowledge of travel products, destinations, and suppliers, including dynamic packaging options and cruise
Handle customer communications (face-to-face, phone, email and digital) in a courteous and professional manner
Support the day-to-day operational activities of the retail store, including visual merchandising, stock control, and cleanliness
Use internal and supplier systems to search, quote, and confirm bookings accurately and efficiently
Ensure compliance with all relevant policies, including data protection, financial handling, and booking terms
Build rapport with customers to encourage repeat business and customer loyalty
Complete all booking administration tasks for the store and online bookings as required
Assist in marketing and promotional activities to support business growth and visibility
Training:
This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in a little over a 12-month period
Training Outcome:
Upon successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress to a further qualification to enhance your skills
Next steps will be discussed during your one-to-one meetings
Employer Description:Welcome to Auria Travel – your independent travel agency. Whether you're dreaming of white-sand beaches, iconic cities, or a cruise adventure, we’re here to make it happen. With friendly high street stores and a modern online booking platform, you can plan your perfect getaway however it suits you.
At Auria Travel, we offer expert advice, personal service, and the care you only get from people who love travel. Our experienced team is here to help with everything from weekend breaks to once-in-a-lifetime escapes.Working Hours :Monday to Saturday, 9.00am - 5.30pm (including a 1-hour unpaid lunch break).
The role operates on a rota basis covering 5 days per week, including weekends.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Geography....Read more...
Communicate and liaise with customers, suppliers and staff e.g. answering telephone and email enquiries, taking messages, updating customer database, managing diaries, producing reports and analysing information etc.
Support Apprenticeships and Qualification management in account management and day-to-day sales opportunities.
Undertake general office duties such as: sorting and distributing mail and deliveries, filing, photocopying, organising internal meetings and taking minutes, etc.
Support marketing and IT in back-end website/LMS systems to provide support and day-to-day coverage and enhance customer journey
Attend events and exhibitions and follow up on business leads as required
In addition to performing the above, any other reasonable activity necessary to ensure the smooth running of the company.
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:Upon satisfactory completion of apprenticeship, permanent employment will be considered.Employer Description:A specialist training company that provides fire safety apprenticeships, courses and qualifications throughout the UK to the Fire Service, building control, fire risk assessors and the fire sprinkler sector.Working Hours :Monday to Friday: 09.00 – 17.00: 40 hours.
35 paid hours per week, plus one hour of unpaid breaks each day.Skills: Communication skills,IT skills,Attention to detail,Team working,Proactive work ethic,Ability to work independently,Able to work under pressure,Able to meet deadlines....Read more...
Assist in the preparation and maintenance of project schedules and timelines.
Support the Contracts Planning team in coordinating resources, materials, and subcontractors.
Maintain accurate records of contract documentation and project updates.
Liaise with internal teams, suppliers, and clients to ensure smooth project delivery.
To support contracts managers in delivering 1st class service with building works for various Blue-Chip Clients.
Estimating jobs.
Reporting on repairs and damage.
Provide excellent Customer service.
Coordinating planned repairs using in house trades and sub contractors.
Cost budgeting and reconciliation of sales.
Training:
Remote workplace delivery every 4-6 weeks within the workplace.
Delivery of maths and English Functional Skills on College site if applicable.
Training Outcome:
Progression onto a trained Contracts Manager.
Employer Description:From humble beginnings as a family-run company of home builders in West Yorkshire, to award-winning building refurbishment and maintenance specialists, offering the complete building solution to deliver high-quality project management and efficient in-house building services; Highbury has come a long way. On the back of exponential growth, we proudly added additional regional offices to the Highbury family, North West in 2022, to further support our clients' needs across the Insurance, Social Housing, Residential, Commercial, Education sectors and more… Despite this expansion, we remain firmly committed to our family values at Highbury, proudly continuing our culture of a friendly, family-run business that looks after both its colleagues and customers. Professionalism, reliability and trust underpin everything we do. With over 20 years’ experience we're dedicated to managing the unexpected, providing client-focused, dynamic project management, and
building solutions across Northern England. Handling more than 1600 property insurance claims per annum, our highly experienced and fully accredited team ensure peace of mind that our customers and properties will be kept in safe and professional handsWorking Hours :Monday – Friday 8am-5pm with 1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Time Management skills....Read more...
Assist with the completion of finance-related tasks, including invoicing, budgeting and expense tracking
Support the current finance administrator in daily financial operations and reporting
Undertake general office administration duties, including filing, data entry and document management
Learn and understand the roles and responsibilities of the finance administrator and office administrator
Collaborate with team members to assist with various administrative tasks and projects
Maintain an organised and efficient office environment
Respond to enquiries and provide excellent customer service to internal and external stakeholders
Participate in training sessions and professional development opportunities to enhance your skills
Training:
Data Technician Apprenticeship Standard Level 3, including Functional Skills if required
You will learn the knowledge, skills & behaviours which will support you for your end-point assessment
You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development
You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship
At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
Training Outcome:With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to the following:
Level 3 Team Leader Supervisor
Level 3 Content Creator
Employer Description:Humber Bank Instruments (HBI) is a leading turnkey engineering service provider specialising in electrical, control, and instrumentation (EC&I) solutions. We deliver comprehensive services tailored to meet the unique needs of various industries, ensuring optimal performance and safety, proactive and compliant solutions.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety standards working under the guidance of the Director of IT Services
Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance
Help manage the daily operations of the school network, clients, peripherals and software
Support the installation and configuration of software and updates
Manage efficient and timely responses to requests made to the IT Helpdesk – providing a basic first line technical support
Help monitor and maintain network and server performance
Escalate complex issues to senior IT staff
Participate in IT projects and training sessions
Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students
Support teaching staff in their use of IT in specific teaching and learning programs
Support students in the appropriate use of ICT when required
Set up equipment such as laptops, data projectors, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly – this may be in preparation for school assemblies or ensuring IT support is in place for Teaching School courses/events
Assist with the auditing of hardware, software, and IT Support requests as needed
Support the smooth implementation of specific IT projects
Assist in the monitoring of the usage of ICT packages ensuring all legal requirements are adhered to
Support the Director of IT Services in all IT related issues, monitor IT systems and follow routine maintenance procedures
Attend relevant courses, or utilise other means to improve/update IT skills
Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction
Report any issues or incidents to the Director of IT Services
The post has responsibility for physical resources, involving the correct and secure handling and processing of information, maintenance of equipment, stock control of a limited range of supplies, and use of expensive equipment
Create and maintain a data base of programmes, website links etc. linked to topics, ages and ability of pupils
Training:In addition to internal training and support, external training will be provided by LearnTech and will include:
2 hours training session each week (this will happen on the same day/same time each week)
Homework/tasks assigned to the learner by the trainer to be completed after the training session
Self-led/guided study
Workplace shadowing and mentoring
1.5 hours out of the 7.5 hours are spent on vocational training, and will include:
1.5 hours per week portfolio building
Monthly mentoring session with LearnTech mentor
10-12-weekly review session with the line manager and LearnTech mentor
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician.Training Outcome:IT Technician.Employer Description:Lawrence Sheriff School is an outstanding boys’ grammar school of approximately 1200 students, around 450 of whom are in our coeducational sixth form. As a National Teaching School, we have played a significant role in initial teacher training and continuous professional development across the region. Our Teaching School Hub status also enables us to offer all staff varied and interesting opportunities to enhance their practice.Working Hours :37 hours per week.
Monday to Friday, 52 weeks per year, fixed term – full time. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £31,595.20+ | Monday to Friday + 1 in 6 Saturdays (Paid OT)
Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position.
This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.
Technical Support and Returns Manager – Role Overview
Office-based role in the Customer Service department at the Wrexham site
Lead and mentor a team of Technical Support Specialists
Manage escalated product queries from Eye Care Professionals (ECPs) across the UK
Oversee the full returns process – ensuring efficiency and compliance with company standards
Troubleshoot visual issues and dispensing concerns with ECPs
Liaise with production to manage returns-related inventory and lens assessments
Analyse return trends and implement strategies to reduce return rates
Contribute to product knowledge development and team training
Full-time, Monday to Friday (8:45am–5:15pm), plus 1 in 6 Saturdays (paid as overtime)
Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation
Technical Support and Returns Manager – Requirements
Qualified Dispensing Optician (GOC-registered)
Strong understanding of optical products, prescriptions, and dispensing
Previous experience in a customer service, technical support, or team leader role preferred
Confident communicator with excellent interpersonal and problem-solving skills
Comfortable using internal systems and managing case documentation
Positive, proactive attitude with a desire to contribute to continuous improvement
Strong organisational and analytical skills
The Package
Starting salary: £31,595.20, reviewed after probation
Overtime paid for Saturday work (1 in 6)
Private Medical Insurance
Life Assurance
Full-time office-based role – 38.75 hours/week
Join a collaborative team within a respected global optical business
This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence.
To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply’ link as soon as possible.
You can also message us on WhatsApp for more information.....Read more...
Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £33,000 to £36,000 | Monday to Friday + 1 in 6 Saturdays (Paid OT)
Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position.
This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.
Technical Support and Returns Manager – Role Overview
Office-based role in the Customer Service department at the Wrexham site
Lead and mentor a team of Technical Support Specialists
Manage escalated product queries from Eye Care Professionals (ECPs) across the UK
Oversee the full returns process – ensuring efficiency and compliance with company standards
Troubleshoot visual issues and dispensing concerns with ECPs
Liaise with production to manage returns-related inventory and lens assessments
Analyse return trends and implement strategies to reduce return rates
Contribute to product knowledge development and team training
Full-time, Monday to Friday (8:45am–5:15pm), plus 1 in 6 Saturdays (paid as overtime)
Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation
Technical Support and Returns Manager – Requirements
Qualified Dispensing Optician (GOC-registered)
Strong understanding of optical products, prescriptions, and dispensing
Previous experience in a customer service, technical support, or team leader role preferred
Confident communicator with excellent interpersonal and problem-solving skills
Comfortable using internal systems and managing case documentation
Positive, proactive attitude with a desire to contribute to continuous improvement
Strong organisational and analytical skills
The Package
Starting salary: £33,000 to £36,000 reviewed after probation
Overtime paid for Saturday work (1 in 6)
Private Medical Insurance
Life Assurance
Full-time office-based role – 38.75 hours/week
Join a collaborative team within a respected global optical business
This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence.
To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply’ link as soon as possible.
You can also message us on WhatsApp for more information.....Read more...
A newly created opportunity within a forward thinking distributor, this role offers the chance to support and improve how product data and digital systems are managed across the business.
As the Data & Systems Coordinator this is a great fit for someone early in their data career who enjoys structure, solving systems challenges, and working collaboratively across teams. You’ll play a key role in helping ensure product and pricing data is accurate, well-managed, and flows correctly into platforms like the company website, ERP, and customer eProcurement systems.
What you’ll be doing
Coordinating and maintaining product, pricing, and stock data across platforms (ERP, CRM, website)
Supporting the publication of product catalogues and pricing to eProcurement systems (e.g. Science Warehouse, Oracle)
Assisting with website content and product uploads and implementing customer journey optimisations (Shopify platform)
Helping to compile and format reporting data for internal teams and key partners
Using Excel and, where possible, Power BI and SQL to support data projects and reporting
Working closely with colleagues across sales, marketing, and product teams to keep data accurate and systems running smoothly
What we’re looking for in the Data & Systems Coordinator
Strong attention to detail and confidence working with data
Good working knowledge of Excel; any Power BI or SQL exposure is a bonus
Previous experience working with websites, product databases or ERP systems (SAP knowledge would be ideal)
Someone proactive, methodical and happy working across platforms and spreadsheets
Comfortable communicating with both technical and non-technical colleagues
This role could suit someone from a background such as:
Product data coordination or database admin
Website content or eCommerce support
Sales operations or systems admin (with a data bias)
Reporting or MI support in a commercial environment
This is a hands-on, detail-focused role where you’ll play an important part in supporting the business’s data accuracy and digital operations. If you enjoy problem-solving, creating structure, and helping systems work better, this could be a fantastic next step.
What’s in it for you as the Data & Systems Coordinator
Starting salary of circa £28,000
Progression opportunities
Generous annual bonus
25 days’ holiday + bank holidays
Pension scheme
Supportive, friendly team culture
Office based
....Read more...
Answer enquiries.
Respond to customer questions via phone, email, live chat, or in person.
Provide accurate information about products, services, or policies.
Resolve issues.
Handle customer complaints and find appropriate solutions.
Escalate complex issues to supervisors or other departments when necessary.
Process Orders and Transactions.
Assist customers with placing, tracking, modifying, or cancelling orders.
Process payments & refunds when required.
Maintain Customer Records.
Update customer accounts and keep accurate records of interactions.
Ensure data entry is timely and error-free.
Follow up on unresolved customer enquiries.
Ensure customers are satisfied with resolutions and service.
Provide Product or Service Support.
Guide customers in using products or services.
Troubleshoot basic technical or usage issues.
Work with sales, technical & marketing teams.
Communicate customer feedback to improve products or services.
Meet Performance Goals.
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed.
Maintain Professionalism.
Interact with customers in a courteous, empathetic, and helpful manner.
Represent the company positively in all communications.
Assist the marketing team with social media posts, marketing & promotions ideas.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administration Level 3 apprenticeship. Training Outcome:Possible progression opportunities. Employer Description:We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.Working Hours :Monday to Thursday 9am-5pm, Friday 9am-2pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Strategic Contribution:
Work towards understanding how the Council aims to improve and deliver excellent services
Develop awareness of the Council’s goals and how resources are managed to support them
Support the team in learning and using modern and efficient ways of working
Contribute to the team’s work by completing tasks as directed and learning from others
Take part in activities that help improve how the service works.Political Awareness
Begin to develop an understanding of how the Council works with Elected Members
Learn how political decisions can influence the work of the serviceCustomer Focus
Meet and greet visitors, including partners, stakeholders, and staff from other Council services, in a professional and friendly manner
Provide basic information to customers and respond to simple queries, with support where needed
Resource Management:
Support colleagues in achieving their goals by helping with tasks and learning how the team works.
Learn how to purchase goods and services following Council procedures.
Support the Finance and Commercial Service by:
Developing skills in finance support tasks such as investigations, reconciliations, journals, and helpdesk support
Learning how to use and maintain information systems
Assisting with purchasing goods and services
Handling calls, messages, mail, and visitors in a professional manner
Providing advice and information under supervision
Taking part in service improvement activities
Supporting the effectiveness of the service by completing tasks as directed
Assisting with the day-to-day organisation of work, under guidance. The posts are in the Service Accounting team and the Financial Accounting teams within the Service
General Duties:
Learn about your team’s Business Continuity Plan and follow the guidance if needed
Support the planning and delivery of the team’s Service Plan by completing tasks as directed
Take part in activities that help improve how the service works and look for ways to make things better
Take responsibility for your own learning by using available resources to build your knowledge and skills in your area of work
Follow all Council policies and procedures, including those related to:
Health and safety
Equality, diversity and inclusion
Safeguarding
Financial procedures
Procurement and commissioning
Carry out other reasonable duties as agreed with your manager (please see supplementary task list for further examples).
If there are any major changes to your role, these will be discussed with you and your Trade Union representative
Training:
Training will be one day a week
Training will be at Sheffield College
Training Outcome:Oppportunity to move into a a full time role upon completion of apprenticeship.Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committeesWorking Hours :Monday - Friday. 37 hours a week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the Business Development Manager in identifying and following up on new business opportunities
Assist in preparing proposals, presentations and marketing materials
Maintain and update the CRM system and other databases with client and project information
Help coordinate meetings, events and networking opportunities
Draft and send follow-up emails, letters and other correspondence to prospective clients
Monitor portals and alert the team to relevant opportunities
Assist in tracking progress against targets and generating reports as needed
Support the development and upkeep of social media and company website content related to business development
Provide general administrative support to the business development team
Training Outcome:
We invest heavily in training and there are various options available for staff to further their careers
Employer Description:McLoughlin Decorating are a family business who have been involved with the apprenticeship scheme for the last 25 years, with very successful results. We will actively support apprentices who would like to progress their training into management etc...Working Hours :Monday- Friday
8am- 5pm
(one day training)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Time Management,Detail and Accuracy....Read more...
Support the maintenance and development of our People Systems
Help produce and improve people data reports
Assist with staff benefits processes and queries
Maintain accurate records and support data audits
Collaborate with colleagues to improve system guidance and training
Contribute to wider People Operations tasks during busy periods
Training:You will complete a variety of induction training to settle you in and then begin your Level 3 Business Administration Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
Training will be scheduled in line with working pattern.
Location: LU5 5UZ.Training Outcome:The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.Employer Description:The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As an apprentice your duties will include:
Being responsible for the location being clean, pleasant and safe for customers to live in
Providing an effective and efficient laundry service, delivering a high level of customer care and encourage customer independence and choice to support happy living for the years ahead
Washing, drying and ironing customers clothes and linen, maintaining an organised washing system
Ensuring cleaning products are used effectively, and instructions are followed
Managing workload ensuring washing is not mixed up
Ensuring health and safety procedures are followed at all times
Carrying out equipment checks, and report concerns regarding equipment to line manager
Carrying out minor repairs and labelling of clothing as requested by customers
Assisting in marketing the location by ensuring vacant rooms/properties are prepared for prospective/new customers
Training:As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:We have big growth plans to ensure we can support the growing demand for care and aim to 'grow our own' talent. Successful completion of the apprenticeship could lead to a permanent position and the opportunity to progress within the company.Employer Description:Anchor are the largest not for profit provider of Care for the over 55's in the UK. We are offering a fantastic opportunity to join our team as an Apprentice Housekeeping Assistant.
If you have an interest in cleaning and possess good time management and organisational skills then this may be the perfect opportunity for you!Working Hours :30-hours per week, working 5 days out of 7 on a rota basis. Exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working....Read more...
