Regional Sales Rep – Builders Merchants E3 Recruitment is recruiting for a Regional Sales Rep working with a leading UK building and construction materials manufacturing group with a large market share, paying £55,000 + Car. The Regional Sales Representative will take overall responsibility for their Block and Industrial aggregates product stream, managing builder’s merchants and key customer relationships in the North of England and the Midlands.What’s in it for you as the Regional Sales Rep
Basic salary of £55,000 per annum
Company Car
3 x Life assurance in salary
KPI Driven Bonus
Private healthcare
Competitive pension
Career development and training opportunities.
Key Responsibilities of the Regional Sales Rep
To manage, develop and support builder’s merchants and key accounts ensuring they retain & improve their market position, maintaining a partnership approach, adding value to relationships
To develop and grow your own ledger of builder’s merchants and key accounts, tracking and winning projects with new clients and customer base
Identify market trends whilst looking for new product opportunities and analyse business figures on a weekly basis
Responsible for quoting all enquiries and tenders for both sand and brick
Liaise with internal sales support and other key stakeholders.
Key requirements of the Regional Sale Rep
A background in external sales selling into Builder Merchants
Strong communicator, naturally persuasive, creative and self-motivated
Making Key communications with existing and new clients to be able to drive Business Development
....Read more...
The Business Administrator Apprentice is responsible for supporting with all administrative tasks pertaining to the student journey for apprenticeships and qualifications
The role is also key to ensuring that our systems are updated with accurate and timely data on students’ progress, and liaising with the Customer Service Administrator to ensure students have the right materials to begin their learning
The Apprentice will be supporting our customers with queries through telephone, email and online messaging services
Training:
The apprentice will study towards the Level 3 Business Administrator Apprenticeship
You will need to complete a minimum of 6 hours per week planned study time(off job hours) which is agreed with your employer at the start of the course
This may be attending workshops, shadowing in other departments and senior colleagues, writing assignments, webinars, podcasts eLearning and lots more
Training will take place online and also on-site at the workplace
Training Outcome:
Once the apprenticeship is completed, the successful candidate can expect to progress into a student support administrator role with Professional Academy
There will also be the opportunity to undertake a professional qualifiaction in sales, marketing or management
Employer Description:The leading provider of CIM, ISM, and CMI qualifications, Professional Academy delivers high quality training in management and leadership, sales, marketing and digital marketing.
As a one-stop-shop, Professional Academy offers the complete package. From professionals looking to gain new qualifications to companies seeking in-house training, we provide custom-designed courses, exceptional trainers, one-to-one support and an advanced online learning management system.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Pineapple....Read more...
You will work under the direction, guidance and supervision of a fully qualified electrician to support the delivery of an excellent repairs and maintenance service. The work will be varied and interesting and you will have the support of a mentor throughout your apprenticeship
You will learn how to undertake repairs and servicing to the highest standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings. This will include fault finding, testing, the removal or adjustment of existing fittings, fixtures and parts, cleaning, re-assembly, installation of new fittings and fixtures
As an Apprentice Electrician, you will learn all about what it takes to make sure our customers' homes are maintained to a high and safe standard. You will need to be committed to producing work to the highest quality while providing excellent service to our customers and teamTraining:At college you will study the 4 year Level 3 Electrical Installation Apprenticeship Standard by attending one day per week along side working with experienced operatives during the rest of the week.
You will receive a comprehensive induction programme, customer excellence, health and safety, equality and diversity, fire safety and introduction to housing.Training Outcome:This apprenticeship will equip you with the skills and knowledge to be a qualified electrician.
Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday 8am to 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
You will work under the direction, guidance and supervision of a fully qualified Joiner to support the delivery of an excellent repairs and maintenance service. The work will be varied and interesting and you will have the support of a mentor throughout your apprenticeship.
You will learn how to undertake repairs to the highest standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings, including the removal or adjustment of existing fittings and fixtures, the preparation of surfaces, the marking out, construction/fabrication/assembly of new fittings and fixtures.
As an Apprentice Joiner, you will learn all about what it takes to make sure our customers' homes are maintained to a high and safe standard. You will need to be committed to producing work to the highest quality while providing excellent service to our customers and team.Training:At college you will study Level 2 Carpentry and Joinery Apprenticeship Standard by attending one day per week along-side working with experienced operatives during the rest of the week.
You will receive a comprehensive induction programme and training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housingTraining Outcome:Opportunity to move onto Bernicia's 12 month bespoke Traineeship pathway in preparation for a Joiner Operatives role
This apprenticeship will equip you with the skills and knowledge to be a qualified joiner.Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday 8:00am to 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Main Duties and Responsibilities:
To learn and provide administrational support to the service Centre operation. This role extends to a range of commercially orientated activities for our Workshop, Field Service & Parts operations.
Accountabilities & Commitments Required:
• Commitment to uphold the company values whilst working in a fast paced environment. • Strive to deliver exceptional customer focus whilst learning and understanding the Business KPI’s and targets.• Confidence to engage in a working group as well as working on their own to deliver, within required timescales.
Quality & Environmental Responsibilities:
Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.
Training:
Business Administrator level 3.
Work Based Training.
End Point Assessment.
Assessor Sessions every 4-6 Weeks.
Training Outcome:There will be a permanent position offered upon successful completion of the apprenticeship to the right candidate with further progression options in the future.Employer Description:Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery.
Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry.Working Hours :Monday - Friday, 8am - 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Forward Planning,Strategic Thinking,Commercial Awareness,Knowledge of Waste Sector....Read more...
Provide effective diary management including booking customer appointments, prepare and process the paperwork for pre-quit inspections and property viewings to ensure effective void management for Sheffield City Council properties.
Prepare and produce quality documents using a range of IT applications, preparing information to support the Housing Voids team, and input information gathered in relation to void management.
Deliver effective and reliable customer service, communicate information to customers, respond appropriately and be able to adapt your methods of communication to meet the needs of the customer.
Input, maintain, locate and provide data using computerised and manual systems.
Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for void property utilities.
More roles and duties can be found on the Sheffield City Council website.
Training:
You will be working towards a level 2 housing qualification.
Training will be one day a week.
Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR.
Training Outcome:
Opportunity to move into a full-time role upon completion of the apprenticeship.
Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.Working Hours :Monday - Friday (times to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be Working closely with other departments, you will need to build relationships with both internal and external customers. We expect you to be self-motivated, efficient, and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office Outlook, Word, and Excel.
Perform related duties as assigned by the systems analyst and/or the Managing Director
Maintain compliance with all company policies and procedures
Assist in 1st line support with end customer enquiries via email & phone calls & elevate to senior support if required
Maintaining an end customer user database through main interfaces
Maintenance of office systems & equipment (phones, printers, etc.)
Ability to help integrate new systems as & when required
Basic diagnostics of FTC hardware to assist the technical team
Full training provided
Training:
Gain hands-on experience in IT support within a cutting-edge SaaS company
Opportunity to develop a wide range of skills in a growing industry
Work with a passionate team dedicated to advancing renewable energy solutions
Potential for career growth within the company as you gain experience
Supportive, innovative, and collaborative work environment
IT level 3: Equal to Level 3 (A level)
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources.
This ensures apprentices can develop their skills while balancing work commitments.
Wise Origin is a national training provider that was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in digital and IT & Data Apprenticeships, and we aim to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information and Communication Technologies Apprenticeship Standard.Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday- Friday
8am- 5pmSkills: IT skills,Communication skills....Read more...
Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms
Collaborating with second-line support on complex troubleshooting and issue resolution
Diagnosing and resolving basic network connectivity issues, escalating where needed
Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment
Participating in security training and supporting the enforcement of internal IT security policies
Communicating clearly with team members and end users to ensure effective support and issue tracking
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible fulltime positon within the business and progression onto a Level 4 programme
Employer Description:As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Log and respond to IT support tickets, helping users with common technical issues such as login problems and connectivity
Set up and configure new hardware, install software, and assist with onboarding new users
Shadow experienced support staff to learn how to diagnose and resolve more complex technical problems
Monitor system alerts and flag issues to the team for further investigation
Keep records up to date by documenting support tickets and updating internal guides and knowledge bases
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:After successfully completing the apprenticeship, you could progress into a full-time IT Support Technician role within our team. Employer Description:Valetech Solutions Ltd is a dynamic and growing technology company that specialises in delivering innovative IT support and digital solutions to a wide range of clients. Our mission is to provide exceptional service, cutting-edge technical expertise, and practical solutions that empower businesses to succeed in a digital-first world.
We pride ourselves on our supportive team culture, continuous professional development, and a genuine passion for technology. Whether we're helping a small business secure its systems or supporting a large client with complex infrastructure, we’re committed to excellence and collaboration.
As an apprenticeship employer, we’re enthusiastic about nurturing new talent and offering real career opportunities for those ready to learn and grow in the tech sector.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
We are looking for an Experienced Electronics Technician to work for an automotive company. This position offers a variety of responsibilities, from providing hardware support to global customers to testing, calibrating, and repairing our advanced product range.
Key Responsibilities:
Manage customer returns and repairs from fault diagnosis to completion.
Calibrate equipment to high UKAS ISO and IEC:17025 standards.
Provide first-line technical support to customers and distributors.
Conduct in-depth product research to offer accurate solutions.
Identify recurring faults to enhance product reliability.
Test, diagnose, and repair a range of products to maintain quality standards.
Requirements:
Experience in electronics manufacturing or product servicing.
Good understanding of electronics principles and circuit design.
Proficient in surface mount and through-hole soldering.
Excellent fault-finding and diagnostic abilities.
Experience with electronic test and measurement equipment.
Desirable Skills:
Experience with automotive technologies.
Familiarity with testing tools and best practices.
ONC or HNC or Level 4 qualification in Electronics.
Knowledge of programming and scripting languages like C, C++, or Python.
Full clean UK driving license....Read more...
We are looking for an Experienced Electronics Technician to work for an automotive company. This position offers a variety of responsibilities, from providing hardware support to global customers to testing, calibrating, and repairing our advanced product range.
Key Responsibilities:
Manage customer returns and repairs from fault diagnosis to completion.
Calibrate equipment to high UKAS ISO and IEC:17025 standards.
Provide first-line technical support to customers and distributors.
Conduct in-depth product research to offer accurate solutions.
Identify recurring faults to enhance product reliability.
Test, diagnose, and repair a range of products to maintain quality standards.
Requirements:
Experience in electronics manufacturing or product servicing.
Good understanding of electronics principles and circuit design.
Proficient in surface mount and through-hole soldering.
Excellent fault-finding and diagnostic abilities.
Experience with electronic test and measurement equipment.
Desirable Skills:
Experience with automotive technologies.
Familiarity with testing tools and best practices.
ONC or HNC or Level 4 qualification in Electronics.
Knowledge of programming and scripting languages like C, C++, or Python.
Full clean UK driving license....Read more...
Main duties will include:
Support the coordination and management of daily operations, ensuring tasks are prioritised effectively.
Assist in scheduling and resource planning by working closely with the accounts team and line mangers.
Provide administrative and operational support to the delivery team, helping to resolve issues and streamline workflows.
Contribute to staff training coordination by identifying opportunities for development, growth, and continuous improvement.
Dealing with internal and external stakeholders in regards to purchasing of materials.
Raising purchase orders.
Promote collaboration and a supportive work environment across different functions within the organisation.
Help maintain positive relationships with clients, suppliers, and other stakeholders, ensuring smooth communication and coordination.Be confident in making proactive phone calls to suppliers, and customers to ensure efficient operations.
Support operational improvement initiatives and contribute to long-term planning efforts.
Undertake any other reasonable duties as required to assist in achieving operational and business objectives
Training:You will be in the work place full time being taught and shown the relevant skills, knowledge and behaiours by highly experienced and skilled members of the team.
You will be assigned a Skills Coach from Hull College, who will regularly visit to observe and upskill you in your chosen field. Training Outcome:On completion of the apprenticeship there is potential for a full-time position available within the team to continue your career progression.Employer Description:NBM Timber Products Ltd has been supplying industrial based timber products since it commenced trading in 1889. Throughout its long history, the company has continually adopted new manufacturing techniques and adapted to new products to suit the ever changing market-place.
With over 125 years' experience, NBM Timber Products Ltd offers its customers a wealth of knowledge and expertise in all fields of industrial-based timber products. NBM continues to supply its products to all areas of the United Kingdom and many of the most prestigious companies in the country have approached NBM for advice on their timber packaging requirements.
Quality and customer service have always been at the forefront of NBM’s ethos. The company's overriding desire is to supply its customers with the best possible products for their required application at the best possible price.Working Hours :Monday to Friday 8am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
This role focuses on developing key skills in customer support, handling inquiries, and enhancing customer satisfaction. Key outcomes include improving communication and problem-solving abilities. You'll collaborate with your team while Babington provides expert training and guidance throughout your journey.
A young person would thrive in our organisation because we offer a supportive, dynamic environment where growth and development are genuinely encouraged. You’ll join a growing company with fantastic plans for the future and clear, natural progression opportunities—making it an ideal place to build a long-term career.
We value our team and regularly host staff events and incentives to recognise hard work and foster a positive workplace culture. Plus, with free onsite parking and a welcoming, collaborative atmosphere, we make it easy and enjoyable to be part of the team. You'll be more than just an employee—you’ll be part of our journey.
Your role will inclide:
Respond to customer queries in a timely and professional manner
Provide excellent customer service through phone, email, and live webchat
Assisting our customers and partners with any issues regarding our in-house CRM/Portal
Liaising with other internal departments to find suitable resolutions for the company and our customers
Ensuring customer records are accurately updated and recorded correctly
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:We are a fair and transparent energy supplier headquartered in Newcastle upon Tyne, with a growing presence through our satellite office in Edinburgh. As a forward-thinking company, we're actively expanding and excited about the opportunities ahead.
At Jellyfish Energy we reward our customers based on the time they've been on supply. Upon renewal you will unlock exclusive products that are not available to anyone else.Working Hours :Monday - Friday, 09:00 - 17:00Skills: IT skills,Communication skills,Organisation skills,Attention to detail,Customer care skills....Read more...
What You’ll Do:As a Customer Service, you’ll be a critical part of our sales operations. You’ll manage and strengthen global commercial relationships, provide vital support to the internal sales department, and play a part in driving company success. This role is perfect for someone wanting to learn sales administration and customer service, who’s eager to dive deeper into the sales process and embrace significant career growth opportunities.
Key Responsibilities:
Accurately and promptly complete internal quotation requests
Cultivate and strengthen relationships with existing customers
Proactively follow up on quotes to drive sales growth
Effectively manage time and opportunities to meet targets
Process and monitor sales orders on the ERP system
Manage customer information on our in-house CRM
Monitor, measure, and report on customer performance
Collaborate with the marketing team to promote our services
Training:On the job training will be given in our office in York.
The apprenticeship training will be 100% online delivered programme via Teams or Zoom every fortnight for 2 hours. In addition to this you would be expected spend 3-4 hours per week completing learning activities set by your coaches, which you will be given time to do during your working hours.Training Outcome:You can continue your apprenticeship journey by moving on to a higher level apprenticeship, such as Level 4 which could lead to roles like Senior Administrator or Team Leader. Other roles could include Office Manager, Executive Assistant, or even progress into Sales.Employer Description:Cyclops Electronics, a global leader in electronic components distribution, is looking for a Customer Service Apprentice to join their Excess Inventory division at our head office in York, UK.
If you are looking at starting a career in Customer Service and eager to learn from industry professionals, we would love to hear from you. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity. Apply now and take the first step towards a bright future.Working Hours :Monday to Thursday
8.45am to 5.30pm
Friday
8.45am to 4.30pm
1 hour lunch break
No weekend workSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Key Responsibilities:
Customer Service:
Process and key customer sales orders accurately
Handle incoming queries by phone and email, resolving issues at first contact where possible
Provide cover during holiday periods or busy spikes
Update our internal systems with customer feedback or requirements
Sales & Marketing Support:
Analyse customer product ranges, spot gaps and recommend improvements
Populate data templates and upload product listings
Conduct initial customer research and share insights with your Account Manager
Distribute marketing collateral to customers and partners
Help customers navigate our platforms day-to-day
Run and format sales reports from our ERP system
Audit customer sites for product merchandising and update copy/imagery
Join screening or information-gathering calls with customers
Extra Projects & Coaching:
Tackle ad-hoc tasks across other teams (training provided!)
Work with your dedicated coach to set goals and track progress
Contribute to our sustainability and compliance initiative
Desired Personal Qualities:
No prior experience needed - just an interest in sales, data and tech
Friendly, confident communicator (verbal and written)
Highly organised with a great eye for detail
Self-motivated, enthusiastic and eager to learn
Strong IT skills (you’ll pick up our systems in no time!)
Our values - who we are at heart:
Customer First: Their success is our success
Integrity: Be bold, be honest, do what’s right
Care: It’s who we are, not just what we do
Collaboration: We win together
Investment: We grow so everything around us does too
Training:
Data Technician Level 3
Training Biweekly classes (length 3-hours) alternating between Data+ and Excel/Power BI (N.B.: Exams optional)
Training Outcome:After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities.Employer Description:Safety First Aid is a market-leading manufacturer and wholesaler of high-quality first aid and safety supplies for the workplace, home, travel and leisure. We work with resellers and distributors across the UK in multiple sectors including retail, education, catering, hospitality, industrial and more.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Logging all incoming enquiries and ensuring accurate record-keeping.
Answering telephone calls, directing enquiries, and assisting with customer queries.
Taking telephone enquiries and identifying customer requirements with guidance.
Supporting the preparation and processing of quotations under supervision.
Updating and distributing the daily outstanding enquiry bulletin.
Attending enquiry review and sales performance meetings to gain industry insight.
Learning to use agreed price lists for quotations on standard services.
Assisting in tracking and following up on sales quotations.
Communicating important customer feedback to relevant teams.
Supporting contract review processes and assisting in order confirmations.
Liaising with operations and technical teams under direction to ensure client expectations are met.
Assisting in maintaining an organised filing system for enquiries and quotations.
Learning to input, maintain, and review data in the company CRM system.
Participating in daily sales team meetings to review tasks and priorities.
Greeting visitors, providing refreshments, and ensuring hospitality standards.
Organising company literature and promotional materials for distribution.
Assembling promotional packs and managing their distribution via post and email.
Researching potential clients, including their location, business type, and industry sector.
Supporting customer relationship management efforts under guidance.
Providing general administrative support to the sales and management teams as needed.
Training:
Day release at Middlesbrough College
Customer Service Level 2
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.Employer Description:At Durham Lifting, we pride ourselves on delivering industry-leading products and services that our clients can trust. With over 25 years of experience, we are a reliable provider of lifting solutions, servicing a wide range of sectors, including offshore wind, construction, manufacturing, and rail. Our commitment to safety, innovation, and reliability is central to everything we do, and we ensure that these values are reflected in every solution we deliver.Working Hours :Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
Job Duties:
Repeat orders and call off orders
To make any amendments to delivery requirements
Ensure that response times are met in line with charter
Monitoring stock usage and stock analysis
Updating unity with changes to accounts
Maintaining electronic customer files
Collating and sending samples and to raise trial sample forms
Ensuring plastic packaging tax information is completed on unity every month
Follow up on special timed and same day deliveries to ensure customers have received them on time
Monitor and collate works order paperwork from production
Support the Customer Service managers during busy periods
General housekeeping / filing
Person specification:
Educated to GCSE (minimum 5 grades 4 and above including math’s and English)
Able to demonstrate experiences in dealing with customers face to face or on the phone
Sound knowledge of Microsoft Office applications
Able to use initiative and work independently
Excellent interpersonal skills with particular emphasis on customer and colleague care
Flexible, willing to go the extra mile and a good team player
Methodical, organised, can do attitude and accuracy.
Excellent written and verbal communication skills, good telephone manner
You will complete a Customer Service Level 2 Practitioner apprenticeship qualification delivered by Starting Off
Training:
Level 2 Customer Service Practitioner Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A prestigious small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for many well known companies. The successful candidate will manage and provide services to customers to ensure that they receive the best possible experience when ordering stock. As well as ensuring a high standard of service and reporting is maintained between customers, and the rest of the CompanyWorking Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 5.00pm finishSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in-line with company procedures
Making follow up appointments for customers
Use a focimeter to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Taking payments from customers
Being able to problem solve with basic optical concerns
Understanding business KPI's and how they affect the practices profitability
Training:
Level 3 Optical Assistant Qualification
Functional skills in English, maths (if not already achieved)
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management - you could complete a management course
Practice ownership - you could go into business yourself, partnership or franchise
Employer Description:Opticians based in Wells, Somerset.Working Hours :Working Hours:
Monday - Friday - 09:00 - 17:30,
Saturday - 09:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
• Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
• Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
• Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
• Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
• Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
• Using external portals to provision third-party services that enhance the overall voice solution
• Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
• Providing support across internal departments and acting as a point of reference for voice-related queries
• Representing the voice and UC function in a professional and collaborative manner
Key Requirements
• Confident communicator – both verbally and in writing – with the ability to present information clearly
• Highly organised, methodical and capable of managing multiple tasks and priorities
• Flexible, adaptable, and comfortable working in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Team-oriented but able to take initiative and work independently
• Customer-first attitude with a proactive approach to service delivery
• No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k – Hybrid working....Read more...
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments on Ocean or Air freight planning and coordination
Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
Liaise with overseas offices on Ocean or Air freight planning and coordination
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Training:On-the-job training delivered by the employer. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training. Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store andWorking Hours :Monday to Friday
9am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
This position is ideal for someone organised, proactive, and keen to develop their skills within a professional legal environment.
Your responsibilities will include managing correspondence, maintaining accurate records, preparing documents, and providing general support to legal staff. You will provide excellent customer service, schedule and confirm appointments via phone and email.
Main duties include but not limited to:
Assistance to partners and other team members, as required
Take ownership of administrative work required to fulfil the efficient running of the director’s schedule
Provide kind, courteous communication while receiving visitors to our office and in working with others in the team
Provide excellent customer service
Schedule and confirm appointments via phone, email and schedulers
Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required
Enter case information into web-based case management system
Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents
Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:Successful completion of the apprenticeship may lead to full-time employment and/ or further training.Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
To attend and complete an appropriate apprenticeship course on time and to a high standard.
Under supervision of the IT Support Manager actively use the Archway IT Manual to deliver IT services to end users; ensuring all relevant procedures are followed.
To assist in the installation, configuration and maintenance of network and server systems.
To ensure that all end user IT equipment and software is well maintained and functioning properly and safely.
Installation of hardware / software as required.
Support the day-to-day arrangements for the delivery and collection of repairable items to suppliers.
To demonstrates and/or setup IT and AV equipment for events.
Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice, and keyboards.
Assist in the adherence of software licensing agreements.
Preparing user documentation to assist staff and student in the use of the system.
Support with the monitoring the system for misuse and escalating findings as appropriate.
To support the enhancement and operation of a high-quality learning environment.
Training Outcome:Upon successful completion of the Apprenticeship, there may be an opportunity to go in to and IT support role as a permanent member of the team. Employer Description:Archway Learning Trust is a vibrant learning community where students are cared for, receive a high quality education and experience every opportunity to be successful.
We believe in the transformational power of education for each individual, and that this is enhanced through collaborative working between our academies with the support of our Infrastructure team.Working Hours :Full time working hours: Monday - Friday, 8.00am - 4.00pm.
There may be some flexibility required to meet the needs of the business.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Initiative....Read more...
