Excecutive & Management Support
Provide structured support to Directors and senior management to improve efficiency and decision-making
Manage diary coordination and meeting scheduling
Prepare meeting agendas, management information and take structured minutes
Track actions from meetings and follow up
Support internal reporting preparation
Assist in drafting internal communications
Manage incoming calls and emails
Development Path: Over time, begin preparing summary dashboards and basic management reporting packs
Business Development Support
Assist with executing the company marketing plan, supporting the use of EIC tools, LinkedIn and external marketing provider
Use internal database to identify potential customers within target sectors
Update and maintain the CRM
Support preparation of PQQ and tender/ quotation documents
Project Administration & Performance Support
Support visibility and control across live projects
Set up and maintain project documentation
Maintain project trackers (status, costs, milestones)
Preparation of data for project review and analysis
Track key project KPIs (with guidance)
Follow up internally on outstanding actions
Development Path: Progress to preparing first-draft project performance summaries for management review.
Financial & Commercial Analysis Support
Provide structured administrative and analytical support to improve financial visibility
Maintain project cost trackers
Support reconciliation of project expenses
Assist in tracking budget vs actual expenditure
Prepare simple financial summaries
Support invoice tracking and status monitoring
Collate data for management reporting and dashboards
Development Path: Learn to: Identify cost variances, highlight overdue invoices, flag risks, prepare basic cashflow summaries.
Compliance, Quality & Systems Support
Maintain document registers
Update controlled templates
Collate documentation required for audits
Assist in maintaining QMS documentation
Process Improvement & Business Optimisation
Contribute ideas to improve administrative efficiency
Support system improvements (Monday.com Projects and CRM)
Assist with digitisation and automation initiatives
Support implementation of new internal systems
This does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your role.Training:The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted working hours.Training Outcome:
On successful completion of the apprenticeship, progression would be into roles such as Business Development Coordinator, Business Support Officer, Project Administrator or Operations Assistant
Employer Description:Founded in 2011, EES Ltd. and are known to our customers for being leading independent specialists in the field of excitation control and protection for synchronous machines.
Successful applicants will work as part of a highly skilled engineering and commercial team. Our headquarters is based in Tamworth, UK and is equipped with an open plan working space, modern meeting rooms and electrical lab with test area. Our satellite office based in Inverness is utilised for specific customer contracts and support for our customers in Scotland.Working Hours :Monday to Thursday 9.00am- 5pm
Friday 9.00am- 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Head office, Bury (Greater Manchester)Permanent | Full-Time or Part-Time (min. 30 hrs/week)
A unique opportunity has arisen for an Optical Assistant to join the UK’s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered near Bury, Greater Manchester.
With over 20 years of experience and more than 26,000 5‑star Trustpilot reviews, they combine expert optical knowledge with trend-setting fashion to deliver a standout customer experience.
Job Type & Location
Permanent, ideally full time (minimum 30 hours per week)
Office-based near Bury, Greater Manchester
Position Overview
As an Optical Assistant, you’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You’ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
Respond to customer enquiries via digital channels (email, chat, phone)
Provide tailored recommendations for frames, prescription lenses, and sunglasses
Support customers with order tracking, modifications, and aftercare advice
Identify and resolve customer concerns with empathy and efficiency
Utilise internal systems to manage and log customer interactions accurately
Maintain up-to-date knowledge of products and procedures, and share insights with the team
What We’re Looking For
Previous experience as an Optical Assistant
Strong understanding of prescription lenses, optical frames, and sunglasses
Excellent communication and customer service skills with a calm and professional demeanor
Comfortable multitasking across digital communication channels and administrative systems
A team player who is organised, attentive to detail, and commercially aware
What’s On Offer
Salary: £25,000 – £26,000 per annum (depending on experience)
Hours: 30 – 37.5 hours per week, full or part-time considered
Schedule: 9 am – 5 pm, including occasional weekend shifts
Annual Leave: 26 days plus Bank Holidays
Benefits: Staff discount, pension scheme, paid professional development fees
Work Environment: Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team
If you're an experienced Optical Assistant looking to apply your clinical knowledge in a new environment within the industry, this is the opportunity for you.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.....Read more...
Responding to customer queries via phone and email in a professional manner.
Processing customer orders accurately and ensuring they meet delivery deadlines.
Checking customer orders input by colleagues for accuracy.
Maintaining and updating customer records on the CRM system and across other business systems.
Liaising with internal teams, such as sales, warehouse & despatch, or quality, to resolve customer concerns.
Handling complaints and escalating issues when necessary while ensuring customer satisfaction.
Undertaking administration tasks for other internal teams.
Monitoring and reporting trends in customer feedback to improve services.
Maintaining knowledge of the product groups and the individual parts sold with an understanding of their purposes.
Maintain product knowledge across the company’s stock and services.
Identify opportunities for upselling and cross-selling during customer interactions.
Support the external Sales Team with customer account requirements.
Actively promoting periodic offers and campaigns to customers.
Other Duties
Contribute to continuous improvement by monitoring customer feedback and reporting patterns.
Any other tasks identified by management relevant to the role.
Undertaking other duties across the business as and when required, and any other duties as necessary or directed by the Sales Office Manager.
Training:The apprentice will train remotely and is expected to complete all college work required.Training Outcome:Permanent employment and potential progression dependant on an individual’s capabilities and aptitude.Employer Description:DB Orthodontics is a medical device company that designs, manufactures, and supplies orthodontic products and equipment to dental professionals worldwide. Founded in 1998 and headquartered in Yorkshire, it offers a wide range of solutions—such as brackets, instruments, and laboratory products.
The business serves both UK and international markets, collaborating closely with clinicians and technicians to develop precision led, innovative products to improve patient outcomes.Working Hours :Monday to Friday 8.45am – 5.15pm
1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
We are looking to recruit staff who can encourage a workplace culture based on respect and dignity for those in need of care and support. The service also offers support to adults who are on the autism spectrum, who have extremely complex needs and may display challenging behaviours.
The people accessing our service are provided with support to participate within their local community, develop a wide range of skills with an aim of maintaining a tenancy within the city of Sunderland. As a health and social care apprentice you will work within a supportive environment to undertake the required care and support tasks, in line with the values of Sunderland Care and Support, in order to develop the necessary skills and knowledge to become an effective Support Worker.
The role will include:
Attending college/study days and participating in development activities as required by the programme
Completing all mandatory training as required by the Sunderland Care and Support Training Strategy
Providing and and promoting person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities and behaviours that might challenge
To meet a range of complex social and health needs
Working effectively as part of a team, undertaking tasks as detailed within a person’s care plan, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including intimate personal care, support with basic health needs, practical tasks, appropriate communication and community involvement
Actively participating within team meetings, training and supervision
Completing relevant records and contributing to the preparation and review of customer’s care and support plans
We are looking for apprentices who are motivated to provide high standards of person-centred care along with their own personal development. You will be supported on your journey via induction, probation, supervision, and appraisal to ensure customers receive support which is designed to meet their own personal need.Training:Adult care worker Equal to Level 2 (GCSE).
Support individuals they are working with according to their personal care/support plan
Encourage individuals to participate in the way their care and support is delivered
Contribute to the on-going development of care/support plans for the individual they support
Support individuals with cognitive, physical or sensory impairments
Write clearly and concisely in records and reports
Keep information safe and confidential according to agreed ways of working
Recognise potential signs of different forms of abuse
Respond to concerns of abuse according to agreed ways of working
Recognise, report and challenge unsafe practices
Promote the health and wellbeing of the individual they support
Move people and objects safely
Training Outcome:Possibility of a full time role upon successful completion of the apprenticeship.Employer Description:Sunderland Care and Support is one of the largest providers of social care services within the North East delivering a range of service on behalf of Sunderland City Council. We provide person centred innovate services that improve the lives of the people we serve. We encourage people to enjoy an independent, active, and healthy life and provide support to those in need to help them to do this. A wide range of help is available, including support at home, day opportunities, short break care, access to supported housing and employment, equipment to help with daily living and a wide ranging advice service.Working Hours :Working between 7.00am and 10.00pm.Skills: Attention to detail ,Communication skills ,Customer care skills ,Initiative ,Logical Thinking,Non judgemental ,Patience....Read more...
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Holt Engineering are currently recruiting for an experienced Sales Administrator to join or client in Christchurch, they are a growing and reputable organisation.
This is a fantastic opportunity for a highly organised individual with strong administrative and customer service skills to join a stable, professional environment, you will be working within a small team assisting sales, logistics and purchasing.
The role is office based, working Monday to Friday with an early finish on Friday, they have newly refurbished offices and modern IT equipment and tools, salary is £26k- 28k DOE
Key Responsibilities for the successful Sales Administrator
- Provide administrative support
- Process customer orders accurately using internal systems
- Prepare sales quotations, proposals, and documentation
- Handle customer enquiries via telephone and email
- Maintain and update CRM systems and customer databases
- Track orders from placement through to delivery
- Assist with reporting, forecasting data, and sales administration task
Requirements to be Considered for this Sales Administrator Role
- Previous experience within a similar role is essential.
- Strong administrative skills with excellent attention to detail
- Experience processing orders and managing customer accounts
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook
- Experience using CRM systems or ERP systems
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Enthusiastic team player with a can-do attitude.
Benefits for the Successful Sales Administrator
- Competitive salary + Bonus scheme based on company performance.
- Free parking on site
- 20 days holiday plus bank holidays
- Supportive team environment
- Training and development opportunities
- Company pension scheme
If you are a pro-active and passionate sales administrator looking for their next challenge please apply for this role and Yasmin will call you. ....Read more...
Customer Service Support: Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. You’ll assist with the first point of contact, helping to offer reassurance and signposting to the right support if necessary.
Appointment Coordination: Help clients book in for support sessions and ensure schedules are kept up-to-date. You’ll use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.
Special Projects: Assist with the planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.
Interpreting/Presenting Data: Reviewing derived data from the service to identify trends, interpret service performance, and relay the findings back to the service to facilitate improvements.
Data Entry/Record Management: Update client information in our digital systems, assist with preparing reports, and make sure key information is filed and shared in line with data protection requirements.
Team Support: Assist with internal meetings, promotional campaigns, and community outreach events. You might help create flyers, manage social media posts, or gather feedback from service users to help improve what we do.Training:Business Administrator Level 3 Apprenticeship Standard.
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:Administrator Role (FTE or PTE).
Operations Aide (FTE or PTE).Employer Description:As healthcare and education professionals, we had first-hand experience of public services that had failed people, people who needed them most and we believed that we could provide a different, more flexible approach. We wanted to combine our expertise and experiences of the social and economic problems that held people back and find a way to support and empower people to live healthier, better lives whatever their background.
Eradicating health inequalities is crucial to our vision. It requires a holistic approach, empowering individuals to become active participants in their health. At ABL health we achieve this by providing access to education, resources, and support that enable people to make informed choices about their health and well-being. We also strive to create a healthy environment that supports positive behaviour change, reducing barriers to accessing healthcare services. Working together we believe we can provide everyone with the opportunity to achieve A Better Life.Working Hours :Monday to Friday (one day per week for apprenticeship work).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Service Engineer Security Systems
Location: Oslo, Norway
Sector: Security, Electrical & Building Technology
Salary: 45-50,000 DOE
Holt Engineering Group is working with a well-established and forward-thinking security systems provider delivering cutting-edge electronic security and life-safety solutions across the UK and Europe.
Were seeking an experienced Service Engineer to join a respected, employee-owned security technology business specialising in the maintenance and support of integrated security systems across commercial and critical infrastructure sites.
This is an excellent opportunity for a technically skilled professional who takes pride in delivering exceptional service, solving complex technical challenges, and ensuring systems remain fully operational for clients across the UK.
Key Responsibilities
- Perform routine maintenance, testing, and repairs of CCTV, access control, and intruder alarm systems
- Troubleshoot and resolve faults efficiently to minimise downtime and maintain client satisfaction
- Provide on-site and remote support to clients, ensuring all systems meet compliance and performance standards
- Conduct system inspections and preventative maintenance visits
- Deliver clear, customer-focused technical guidance on system use and functionality
- Maintain accurate service documentation and site records
What Youll Need
- Proven experience as a Service Engineer or Security Systems Engineer within the electronic security industry
- Strong working knowledge of CCTV, access control, and intrusion detection technologies
- Excellent fault-finding, diagnostic, and communication skills
- Strong customer-service approach with the ability to manage client relationships professionally
- Relevant technical qualification (electrical or electronic discipline preferred)
- Full UK driving licence and flexibility to cover regional or national travel
Whats on Offer
- Employee-owned organisation share in the companys long-term success and stability
- 25 days annual leave plus bank holidays
- Company pension scheme
- Private healthcare
- Annual private wellbeing and health screening (fully funded)
- Employee Assistance Programme 24/7 wellbeing and support access
- Life Assurance (4x salary) from day one
- Supportive environment focused on development, independence, and continuous learning
If you would like some more information regarding the Service Engineer role, please contact me.
....Read more...
Service Desk Team Leader
Leading Managed Services Provider
Hybrid - Manchester Paying up to £50,000, depending on experience
A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding an established infrastructure team to deliver high‑quality services across a broad customer base.
The successful candidate will take ownership of day‑to 11;day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.
Key Responsibilities
Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.
Oversee workload distribution, resource planning, and performance management.
Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
Drive continuous improvement in processes, documentation, and operational efficiency.
Work alongside senior leadership to support business strategy and service delivery excellence.
Skills & Experience
Proven experience leading or mentoring an infrastructure or technical support team.
Strong communication and people‑leadership capabilities, with the ability to guide, influence, and support others.
Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
Confident in managing priorities, improving workflows, and maintaining high service standards.
Must be eligible for SC Clearance.
Paying between £45,000-50,000, depending on experience.
Hybrid based - Manchester....Read more...
Validate CMDB entries sourced from MDM, ensuring completeness, consistency, accuracy, and correct timestamps.
Support automated onboarding of customer and device data, ensuring metadata is accurate in the CMDB.
Support workshops, requirements gathering, and cross-functional sessions to understand business needs and pain points.
Contribute to both waterfall and agile delivery approaches depending on project needs.
Act as a liaison between business units, IT, platform owners, and MDM teams to ensure alignment on data and process requirements.
Participate in testing phases to validate tool functionality and data mapping logic.
Work with Digital Asset Teams, Mobile Services, Engineering, and key divisions such as Pest, Institutional, Supply Chain, and FSS. Prepare data quality dashboards and summaries to highlight risk areas and improvement opportunities.
And other related duties, with guidance and training provided.
Training:With ATL will be virtual and on the job.Training Outcome:The Business Analyst Apprentice will support the Digital function in improving data quality, strengthening digital processes, and contributing to initiatives tied to mobile services, device lifecycle, and enterprise data governance. This role will receive structured training (20% off‑the‑job) while gaining hands‑on experience across Digital, ServiceNow, Mobile Services, and Data Management teams.Employer Description:Nalco is part of the Ecolab Group of Companies Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, they help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab works with customers in more than 40 industries to help ensure operational efficiency, safety, sustainability, product quality and guest satisfaction.Working Hours :Working hours be from 8.30am-4.30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative,Ability to work independently....Read more...
Act as the first point of contact for IT support queries from clients via phone, email and the helpdesk system
Log, manage and update support tickets within the helpdesk system
Troubleshoot basic hardware, software and operating system issues
Escalate more complex technical issues to senior engineers when required
Assist with the setup and configuration of desktops, laptops and other IT equipment
Help prepare and deploy new equipment for clients
Support engineers with on-site visits or project work when required
Maintain accurate documentation of work completed and actions taken
Provide friendly, professional customer service at all times
Assist with general office and administrative tasks where needed
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.Working Hours :Monday - Friday, 08:30 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Daily duties will include (but not be limited to):
Dealing with customer enquiries through telephone/email
Following up on enquiries made via the website
Deal with stock enquiries from other branches
Administrative tasks within the office
To efficiently undertake basic administration and clerical duties, which may include:
To support the business in general administrative duties, which enable us to manage our clients effectively
To locate orders within the warehouse and prepare for dispatch
To support the team in maintaining accurate, timely stock management database records
To answer/deal with queries, both face-to-face and via the telephone, take messages and pass them onto the relevant member of staff in an appropriate and timely manner
To meet and greet visitors as required
Provide support to fellow members of the team
Training:
You will study the Level 3 Business Administrator Apprenticeship Standard. The training will be at Harlow College, Harlow, Essex, as well as on-the-job
This will include Personal Learning and Thinking Skills
The program is based on end point assessment
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:
Ideally the apprentice will be offered a full-time permanent role within Nirro on completion of the apprenticeship
Employer Description:We are an independent Volkswagen and Audi group car specialist. We sell used car parts for Volkswagen and Audi group cars only.Working Hours :Monday - Friday, 8.30am - 5.30pm
It may be that you are asked to work some Saturdays, 8.30am - 1.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Enthusiasm/Motivation,Punctual....Read more...
Account ExecutiveLondon – remote / Hybrid Salary: £35,000-£45,000We are partnering with an innovative SaaS company that provides a people management solution designed to help multi-site hospitality, retail, and healthcare businesses improve efficiency, reduce costs, and streamline operations.We’re looking for a dynamic and results driven Account Executive with a strong background in selling SaaS solutions into the hospitality and/or retail sectors. This role is ideal for someone who thrives in a fast paced, target driven environment and enjoys building relationships, developing new business opportunities, and managing the full sales cycle.Key Responsibilities
Become a product expert, confidently articulating customer challenges and demonstrating the value of the solutionDeliver engaging product demonstrations (both online and in person)Manage your own sales pipeline, including forecasting and progressing opportunities through each stageOwn and achieve quarterly and annual sales targetsConduct in depth discovery to understand customer needs and identify root causes of challengesProactively generate new business through outbound activity, personal networks, events, and partnershipsCollaborate closely with marketing, product, and sales teams to drive revenue growthCapture customer feedback and work with product teams to support ongoing improvements
Experience
3–5 years experience in sales, ideally within SaaS and/or hospitality/retail sectorsProven track record of meeting or exceeding sales targetsExperience using CRM systems (e.g. HubSpot) and sales toolsStrong understanding of multi-site retail or hospitality operationsSolution focused mindset with a passion for solving customer problemsComfortable working in a target driven environmentExcellent presentation, negotiation, and communication skills
Benefits
Competitive base salary with performance based incentivesClear opportunities for career progression and developmentAccess to best-in-class sales tools and resourcesSupportive and collaborative team cultureIncome protection insuranceDeath in service coverEmployer pension contributionsEducation support schemeEmployee assistance programmePaid maternity and paternity leave
....Read more...
MAIN DUTIES AND RESPONSIBILITIES OF THIS ROLE:
Completing job costing, both raising invoices and accruing purchases
Booking outbound shipments with carriers
Producing Bills of Lading in line with the customer’s requirements
Check that shipping documents are present and in order
Liaising with shipping lines, overseas agents and other forwarding agents
Dealing directly with customer enquiries and resolving as soon as possible
Arranging Customs clearances and customer collections & deliveries
Build relationships with the client and seeking further opportunities
Overall general administration and telephone work
Cover for other members of the team during busy periods
General
Adhering to all policies outlined in the Employee Handbook
Adhering to all HR and Health and Safety policies
Performance Development Reviews - to participate in the PDR process and to identify specific training needs
Training:On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps. Training Outcome:For the right person, we expect them to move into a permanent position upon completion of the apprenticeship.Employer Description:KLN UK provides end-to-end supply chain solutions for companies of all sizes. Our core business encompasses international freight forwarding, integrated logistics capabilities, and supply chain solutions. Empowered by state-of-the art IT-solutions, we help successfully drive our clients’ businesses at the global, regional and local level.Working Hours :Monday to Friday 9.00am to 5.00pm, with 45 minute lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
Support the daily running of the office
Assisting with general administrative duties to ensure the office operates smoothly, including maintaining a tidy workspace, managing incoming enquiries, and supporting colleagues as needed
Answering phone calls
Handling incoming calls in a professional manner, directing queries to the appropriate team members, taking messages, and providing basic information to customers
Booking appointments from lead
Contacting potential customers, following up on enquiries, and scheduling appointments efficiently
Ensuring all bookings are accurately recorded in the system
Ordering stock
Monitoring stock levels, placing orders with suppliers, and ensuring materials and products are available when required
Checking stock upon arrival
Receiving deliveries, verifying quantities and quality, updating stock records, and reporting any discrepancies or issues
Supporting design visits
Assisting with customer design consultations, which may include visiting customers’ homes, taking measurements, gathering requirements, and providing general support to the design team
Creating CAD drawings (training provided)
Producing accurate CAD drawings based on customer specifications and design requirements
Full training will be provided in-house to develop these skills
Training:
The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard
The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model
Training Outcome:
Opportunity for full time employment and further training within the company upon completion
Employer Description:At Kitchen Restorers, we transform kitchens without the need to start from scratch. We provide high-quality, made-to-measure replacement doors and drawer fronts, as well as work surfaces, sinks, taps, and top-quality appliances to complete the look.
We’re a British company with over 50 years of experience and a reputation for skilled craftsmanship, attention to detail, and excellent customer care. As an apprentice with us, you’ll be part of a team that values learning, hands-on experience, and delivering fantastic results for our clients.Working Hours :Monday - Friday, 8.00am - 4.00pm. The apprentice must be flexible and may occasionally need to work until 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Social....Read more...
Supporting internal teams with admin tasks and document control
Learning to manage internal workflows and updating project timelines
Carrying out research and supporting online applications and registrations
Assisting with customer communications and providing excellent phone support
Creating and formatting business documents, contracts, and reports
Helping with compliance checks, data entry and system organisation
Taking minutes, updating calendars, and keeping things running smoothly
Documentation - repeat preparation of official documentation
Training:On-the-job training with 6 hours per week assigned to the apprenticeship. Training Outcome:
A fully supported Level 3 Business Administration Apprenticeship
Real experience in a professional, fast-moving environment
Full training in office systems, project management, and customer support
A welcoming team and mentorship from experienced professionals
Guaranteed full-time position upon successful completion of apprenticeship
Employer Description:LJM offers a comprehensive range of services and products tailored to renewable retrofits. Our expertise spans across Energy Efficiency Measures (EEMs), with our specialisation being in solar panel design, supply and installation, complemented by electrical service provision. Our objective is to ensure the optimal performance and cost-effectiveness of energy provision through renewable sources.
We excel in providing end-to-end solutions, from initial assessment and design to final installation and maintenance. Prior to installation, every client receives a site visit to ensure optimal design and installation for maximum output. We seek to understand the needs of our clients and offer a best value bespoke solution.
LJM Solutions Ltd is MCS accredited, currently delivering 15-20 residential installs per week, with 2-3 commercial installs per month. We have fully qualified teams of installers and electricians with a commitment to deliver quality, customer service, and sustainability.
We continue to grow, with a mission to keep everything in house to deliver our vision of excellence. We prioritise training, qualifications, health and safety, and social value; a fundamental part of which is employing local people, including apprenticeships.Working Hours :Mon- Fri 8am - 3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,No fear of phones,Confident phone manner,Wants a long term career,Loves a challenge,Trustworthy....Read more...
An exciting opportunity has arisen for a Lead Engineer to join a growing engineering team, developing real-time software in a fast-paced, customer-focused environment. This role is ideal for someone hands-on, motivated, and keen to contribute across the full software lifecycle.
Key Responsibilities
- Develop and maintain real-time software applications.
- Support integration, testing, debugging, and issue resolution.
- Contribute across the full development lifecycle, from requirements through to delivery and support.
What Youll Bring
- Strong C programming skills.
- Understanding of the Software Development Lifecycle.
- Ability to work both independently and as part of a team.
- Relevant degree or equivalent commercial experience.
Desirable Skills
- Experience with safety-critical or real-time systems.
- Exposure to C++, C#, or other modern technologies.
- Familiarity with development tools and version control systems.
Benefits
- Competitive salary and benefits package.
- Flexible benefits and wellbeing support.
- Opportunities for career progression and development.
Eligibility: Applicants must have the right to work in the UK.
TT....Read more...
Key duties to support this will include:
Promptly answer telephone enquiries; supporting the person ringing with respect and in a dignified way.
Manage email enquiries in a timely manner ensuring all key information is stored appropriately and email inboxes are not use as a storage facility.
Daily support to the management team; undertaking administrative tasks as directed. (Please see section 'Further Information').
Training Outcome:Full time position on successful completion of apprenticeship.Employer Description:Clifton Homecare provides high quality care and support to people in their own homes so they can stay safe, comfortable and independent.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Paragon Training is looking for a Client Services Apprentice to join their team and support the day-to-day running of the business. Paragon Training is a well-established company that creates and supplies professional training resources used by organisations across the UK. With years of experience developing high-quality learning materials, the team works closely together to support customers, manage products, and keep everything running smoothly behind the scenes. This is a great opportunity to join a friendly office environment and gain valuable experience while learning how a successful training business operates.In this role, you’ll support the sales team by helping manage a portfolio of customers, assisting with maintaining strong relationships and keeping them informed about the products and services. You’ll help retain and grow existing accounts while also learning how to identify new opportunities and understand customer needs. On top of that, you’ll assist with processing orders and payments, updating customer records, carrying out administrative tasks, and contributing to sales reports. Along the way, you’ll develop a solid understanding of Paragon Training’s products and services, help the team work towards their targets, and gain hands-on experience in how the business operates.Extensive experience is not expected for this role, but any previous experience in a business environment, school project, or part-time job would be an advantage. The most important qualities are a willingness to learn, good attention to detail, and a positive attitude. In return, you’ll gain practical workplace skills, learn how different parts of a business work together, and become part of a supportive team where you can grow and develop.Training:Level 3 Customer Service Specialist.Training Outcome:On successful completion of the apprenticeship, there may be the opportunity to be offered a permanent role within the business.Employer Description:About this companyParagon Training specialises in producing up-to-date and comprehensive health and safety training video packages. We supply a professional range of safety video training programmes - with over 4,000 different health and safety videos available. We offer our clients a plethora of safety training solutions including safety training Videos, a variety of E-Learning, PowerPoints & Posters, while we can also provide an in-depth consultancy service incorporating appropriate safety training courses. We have over 20 years’ experience supporting apprentices to develop their skills and careers, with many progressing to high level roles in successful companies.Working Hours :Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:00pm.Skills: Honest,Initiative,Willing to learn....Read more...
Prepare and send freight quotes for air, sea, and road shipments
Liaise with carriers and partners to obtain competitive rates
Analyse costs (freight, fuel, duties, surcharges) to build accurate pricing
Update and maintain internal rate sheets and pricing systems
Support the sales team with timely and competitive quotations
Monitor market trends and rate fluctuations
Assist with tender documents and larger customer pricing proposals
Communicate with overseas agents to coordinate international pricing
Ensure quotes align with company margins and service requirements
Follow up on quotes and track conversion into bookings
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:Progress from Pricing Apprentice to Senior, gaining hands-on experience in quoting, cost analysis, and strategy. Develop your skills, take on more responsibility, and grow into a key role driving competitive pricing and business success.Employer Description:Blaiklock International Logistics is a dynamic and reliable logistics provider specializing in the seamless movement of goods across global markets. With a strong focus on efficiency, transparency, and customer satisfaction, Blaiklock International Logistics delivers tailored freight solutions that meet the unique demands of each client.
From international shipping and customs coordination to end-to-end supply chain management, the company combines industry expertise with a proactive approach to ensure timely and secure delivery. Committed to building long-term partnerships, Blaiklock International Logistics prides itself on professionalism, adaptability, and a dedication to keeping businesses moving worldwide.
Working Hours :Monday to Friday, 09:00 to 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This role will require you to interact with a variety of departments within the organisation (engineering, supply chain/procurement, manufacturing, and service delivery departments) and external organisations, such as customers, suppliers and certification bodies when required. Being the advocate for implementing Quality Practice and Governance.
A typical day will likely include:
Pre-test quality assurance of equipment built within Vertiv’s local factory
Working to a checklist and ensuring that everything on the checklist is compliant prior to releasing the equipment to the systems test part of the process
Final inspection of the equipment - Quality Assurance process (after successful test of the equipment). This involves cleaning the equipment, fitting all removable panels/covers, taking photographs, providing a user manual/installation instructions, collating all build, test and QA documentation and filing onto the system
The QA engineer also interacts with people from other functions to plan the quality delivery system for their area of responsibility. Individuals will also support and develop people within and outside the Quality Function.Training:Quality Practitioner Level 4.
This apprenticeship is day release in based Rotherham.
You will develop the knowledge, skills and behaviours required to support quality management and continuous improvement within the organisation.
You will develop an understanding of the organisation’s operating environment, including the markets it operates in, key stakeholders and factors that influence organisational strategy and performance. This includes awareness of legislative, regulatory and customer requirements that affect how products and services are delivered.
You will gain knowledge of how stakeholder needs influence organisational priorities and how contractual and commercial requirements impact quality objectives. You will also learn how to identify customer and stakeholder requirements and translate these into measurable quality objectives using recognised quality tools and techniques.
The programme will develop your understanding of risk and opportunity management, including how to identify, assess and manage risks related to products, services, processes and supply chains. You will learn about the lifecycle of products and services, and the role quality plays throughout design, development, production, support and closure stages.
You will also gain knowledge of process design and improvement methods, including tools such as process mapping, SIPOC and Value Stream Mapping. In addition, you will learn how organisations plan, measure and monitor quality objectives and how auditing is used to assess compliance and drive improvement.
The apprenticeship will introduce you to business improvement approaches such as data analysis, root cause analysis and measurement systems analysis. You will also learn about organisational change, the drivers behind improvement initiatives and the importance of building a strong quality culture.
You will develop an understanding of the principles of quality management systems and the importance of maintaining professional development within the quality profession.
You will develop practical skills to support quality management activities. This includes the ability to identify and apply relevant legal, regulatory and industry requirements affecting the organisation.
You will develop strong communication skills to engage effectively with internal and external stakeholders using appropriate verbal, written and visual methods. You will also learn how to gather, interpret and analyse quality-related data using tools such as Pareto analysis, statistical methods and trend analysis.
You will gain experience applying quality improvement tools and techniques to improve processes, products and services. This includes identifying risks and opportunities, supporting improvement actions and contributing to continuous improvement initiatives.
You will learn how to plan and conduct audits of systems, processes or products, as well as how to assess measurement systems and interpret technical or stakeholder requirements to support operational processes.
You will also develop your ability to identify gaps in performance, develop improvement plans and apply structured problem-solving techniques to address root causes and implement sustainable improvements. You will also support the communication of the organisation’s quality strategy and help engage stakeholders in quality-related activities.
You will demonstrate a commitment to continuous improvement and the promotion of best practices within the organisation. Professionalism, diligence and the ability to consider the wider organisational context will be key aspects of the role.
You will act with integrity, demonstrating honesty, openness and ethical behaviour in your work. A strong customer focus will also be essential, ensuring that customer requirements remain central to all activities.Training Outcome:On completion of the apprenticeship, the successful candidate could secure a role in a successful, dynamic company.Employer Description:At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distribute networks. We can help some of the largest names in the industry bring new capacity online faster and at a lower cost when research and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centres worldwide.Working Hours :Monday to Friday - 9am - 5pm with unpaid lunch break of 30-minutesSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Enthusiastic,Punctual....Read more...
Are you an experienced Product Engineer with a strong background in electrical and mechanical engineering? This is an exciting job opportunity to join a leading technology provider delivering innovative charging solutions for the rail industry, with expanding applications across the bus and public transport sectors.
This international engineering business specialises in charging and power solutions for transport applications, primarily within the rail industry and increasingly within bus and fleet sectors. The organisation develops tailored charging systems built around power supply units (PSUs), integrated with bespoke cabling, connectors, and mechanical or electrical modifications to meet unique customer requirements.
Key responsibilities of the Remote Product Engineer – Charging Solutions job:
Provide technical engineering support for global charging system projects.
Analyse customer requirements and convert them into practical engineering solutions.
Select appropriate power supply units (PSUs) and evaluate power consumption and distribution.
Specify and design cabling, wiring, and connector systems for charging solutions.
Support mechanical and electrical customisation work for customer-specific projects.
Develop 3D CAD models using Solid Edge (or equivalent CAD platforms such as SolidWorks).
Present technical concepts and engineered solutions to customers both virtually and in person.
Participate in project kick-off meetings to ensure accurate technical scoping and delivery.
Collaborate closely with internal engineering, product, and sales teams throughout the project lifecycle.
Skills & experience required for the Remote Product Engineer – Charging Solutions job:
Strong background in mechanical and electrical engineering.
Experience analysing power consumption, power distribution, and PSU selection.
Proficiency with 3D CAD software (Solid Edge preferred, SolidWorks acceptable).
Strong understanding of connectors, cabling, and electrical integration.
Confident communication skills with the ability to present technical solutions to customers.
Ability to translate complex requirements into practical engineered products.
If this Remote Product Engineer – Charging Solutions job could be of interest, please send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878816 for more details.....Read more...
To support the servicing, maintenance, and repair of gas CHP (Combined Heat and Power) systems while undertaking a structured apprenticeship program
Assist in the planned and reactive maintenance of gas CHP units across customer sites
Shadow experienced engineers to learn diagnostic and fault-finding techniques.
Support the installation, commissioning, and decommissioning of CHP systems
Record service data accurately using company reporting tools and software
Maintain tools, equipment, and company vehicle in good condition (if applicable)
Attend all required training courses (on-the-job and classroom-based)
Build a working knowledge of CHP system components including engines, generators, controls, and gas systems
Develop customer-facing professionalism while working on live sites
Always adhere to health and safety protocols
Training:Apprentices will be required to attend training at least x1 day per week to complete necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role. Product specific training provided as part of our internal CPD by uk providers and our training facility in Germany. Training Outcome:
The apprentice will gain the technical skills, safety awareness, and experience required to progress toward becoming a qualified CHP Service Engineer, Commissioning Engineer
Employer Description:Manufacture, install and maintain gas fired CHP plants throughout the UK.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Attention to detail,Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Number skills,Logical,Team working,Creative,Initiative,Physical fitness....Read more...
Main roles and responsibilities:
General office administration: Managing emails, phone calls, enquiries, meeting scheduling, filing, and maintaining office supplies.
Document management: Preparing and updating company documents such as correspondence, spreadsheets, forms, and internal reports.
Data entry: Accurately entering sales orders, delivery notes, supplier invoices, and customer records into the company’s ERP or order processing system.
Processing customer orders: Entering orders into the system, checking stock availability, confirming dispatch dates, and issuing order confirmations.
Handling customer enquiries: Answering questions about radiator specifications, prices, stock levels, delivery times, and after-sales issues.
Producing sales documentation: Creating quotes, pro-forma invoices, sales invoices, and credit notes in line with UK invoicing and VAT requirements.
Customer account support: Maintaining customer details, checking payment status, and liaising with accounts when needed.
Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Training Outcome:There are various roles that we can apply to any successful completion of the apprenticeship. The company continues to grow and roles do become available. Our aim is to help the apprentice complete their course and then retain them within the company, helping them progress their career.Employer Description:A local domesric heating services employer. As a family-owned business, it means they can react quickly to the changing needs of our customers and they have the freedom to create partnerships with our specialist radiator manufacturers around the globe.Working Hours :Monday - Friday, 08:00 - 16:00.Skills: Communication skills,Attention to detail,Organisation skills,Initiative,Logical,Team working,IT skills....Read more...
Equipment Operator required to directly support the deployment of technology and delivery of services for customer field operations site.
Skills
Previous experience required and UK offshore certification
OGUK medical, BOSIET with HUET and CA EBS, MIST, NEC.
Responsibilities
Operate offshore cement pump
Assist in batch mixing & blending
Rig up and rig down cement head
