Support the collection, cleaning, and analysis of performance data across multiple departments, helping drive smarter business decisions
Help build dashboards and reports using Excel and Power BI to visualise key metrics and trends
Work with team members to track KPIs and identify areas for improvement across underwriting, claims, customer service, and finance
Assist in preparing performance insights for senior leaders, contributing to strategic decision-making
Collaborate with cross-functional teams to understand business processes and how data flows through the organisation
Learn and apply statistical techniques to interpret data and uncover patterns
Contribute to performance analysis projects, gaining hands-on experience in data storytelling and reporting
Develop strong communication skills by engaging with stakeholders across the business
Provide ad hoc support to the team and take on additional responsibilities to support wider business goals
Training:
The successful candidate will complete a Level 3 Insurance Practitioner Apprenticeship
Training Outcome:
Excellent progression available within the company
This may lead to a permanent position with employer and future progression
Employer Description:Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: IT skills,Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Administrative skills....Read more...
We’re looking for a motivated and enthusiastic apprentice to join our team in a business development role.
You’ll also receive structured training and mentoring to develop the skills you need for a long-term career in business development.
Key Responsibilities:
Account Management:
Arrange client collection dates, organise vehicles, and handle associated admin
Liaise with customers and internal teams to provide bespoke services
Prepare audit reports and erasure certification for clients
Sales & Business Development:
Support with quoting and invoicing
Cold call and onboard new accounts
Book and coordinate virtual and face-to-face meetings
Operations & Logistics:
Work with other departments (transport, operations, etc.) to ensure smooth service delivery
Marketing:
Support marketing activities, including campaigns and promotions
Contribute to initiatives that help grow our brand and customer base
Training:
Business Administrator Level 3 Apprenticeship Standard
On the job training in the work place
Taught sessions via New College Swindon
Training Outcome:
Opportunity for permanent role with the company
Employer Description:Established in 2017, Solatek has quickly grown into a trusted leader in IT Distribution and IT Asset Disposition (ITAD) services.
We proudly support customers across 44 countries, providing high-quality devices at competitive prices. Our nationwide ITAD solutions help organisations maximise the value of their end-of-life equipment, ensuring a seamless and sustainable approach to IT asset management.Working Hours :Monday - Friday, 8.00am - 4.00pm. 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.Evinox Residential is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system. This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.Essential requirements:
Right to work in the UKValid driving licence and own carLiving within a 30-minute drive of Sevenoaks
What you’ll do:
Answer customer calls and emails promptly and professionallyHandle billing queries, payment plans, and refund requestsResolve complaints and de-escalate tense situationsSupport our debt management teamField technical queries to external partnersUpdate and maintain accurate customer recordsManage move-in/move-out queries for residentsRequest customer feedback and encourage online reviewsAssist with admin duties, including post and Welcome Packs for new tenantsEnsure GDPR and data privacy compliance
Must-have skills:
Strong telephone skills – confident, clear, and personableResilience under pressure – able to handle angry or upset customers without losing composureFirm but empathetic approach – balancing authority with care for vulnerable residentsProblem-solving mindset – able to explain bills and processes clearly, even to frustrated customersAttention to detail – accuracy in billing and data is essentialGood numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.Good organisation, diary management, and Microsoft Office skills (Excel & Word)Previous experience in a phone-based customer service role is strongly preferred
Location:
Based in Sevenoaks, with occasional travel to our Leatherhead office
Benefits Include:
£24,000-£28,000 Salary (Based on Skills and Experience)22 Days Holiday + Bank HolidaysCompany Bonus Scheme (after one year of employment)One day per week work-from-home optionFull training and ongoing development
How to Apply: If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team. https://www.evinoxresidential.co.uk/....Read more...
Dispatcher required for oil and gas drilling services comprising of personnel, equipment and materials to service locations to meet customer and company requirements in a safe and professional manner.
As a Dispatcher you will comply with government regulations, observe health, safety and environmental policies where ever possible reducing environmental impacts.
Skills
Microsoft Excel
Communicate professionally with external clients
Logistics experience ideally with dangerous goods
HMRC import export knowledge.
Ability to learn operation of new software packages
Ability to operate forklift.
Responsibilities
Receive and document job requests from customer and company personnel obtaining information necessary to organise an offshore and on shore service jobs.
Maintain professional communications between all company personnel so that timely responses
can be made to all requests.
Organise and dispatch personnel, equipment and materials.
Select company resources to meet customer requests according to company quality and operational
guidelines.
Maintain, record and prepare reports that meet all company, customer, and government regulations
such as job packets, DOT, lobos, fuel tax, material inventory and time sheets.
Help personnel complete company SCDP modules and provide positive support for career
development programs.
Communicate with bulk plant operator on upcoming jobs and chemical needs.
Track equipment and personnel: know where they are at all times.
Create purchase orders for third party costs.
Train and mentor dispatchers in Logistics operations.
Track convoys, single or group, and maintain tracking sheet for them.
Participate in job risk analysis and continuous improvement programs in the district.....Read more...
Administrative Support: Manage and update customer records and sales databases (e.g., CRM systems).
Prepare and process sales orders and invoices, and help the business development manager with contracts and other administration duties.
Customer Service: Serve as the primary point of contact for customers' enquiries and orders via email and phone.
Provide accurate information about products, pricing, and delivery timelines.
Coordinate with the logistics and operations teams to ensure timely order fulfilment.
Sales Coordination: Assist sales representatives with any sales administrator duties.
Follow-ups on quotes and callbacks.
Assist the business development manager with any ad-hoc tasks.
Fill in supplier forms as and when requested.
Training:The Business Administration apprenticeship will be delivered by Oxford Professional Education. Delivery includes live online workshops, supported by a dedicated mentor.Training Outcome:Progression to a sales executive or even an account manager for the future.Employer Description:OMC Global, located in Oxfordshire, is committed to providing excellent coach hire services in Oxford for all types of events.Working Hours :Monday – Friday between 09:00-5:00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Friendly and customer focussed,Flexible availability....Read more...
Dispatcher required for oil and gas drilling services comprising of personnel, equipment and materials to service locations to meet customer and company requirements in a safe and professional manner.
As a Dispatcher you will comply with government regulations, observe health, safety and environmental policies where ever possible reducing environmental impacts.
Skills
Microsoft Excel
Communicate professionally with external clients
Logistics experience ideally with dangerous goods
HMRC import export knowledge.
Ability to learn operation of new software packages
Ability to operate forklift.
Responsibilities
Receive and document job requests from customer and company personnel obtaining information necessary to organise an offshore and on shore service jobs.
Maintain professional communications between all company personnel so that timely responses
can be made to all requests.
Organise and dispatch personnel, equipment and materials.
Select company resources to meet customer requests according to company quality and operational
guidelines.
Maintain, record and prepare reports that meet all company, customer, and government regulations
such as job packets, DOT, lobos, fuel tax, material inventory and time sheets.
Help personnel complete company SCDP modules and provide positive support for career
development programs.
Communicate with bulk plant operator on upcoming jobs and chemical needs.
Track equipment and personnel: know where they are at all times.
Create purchase orders for third party costs.
Train and mentor dispatchers in Logistics operations.
Track convoys, single or group, and maintain tracking sheet for them.
Participate in job risk analysis and continuous improvement programs in the district.....Read more...
Plan plumbing and domestic heating systems to meet customer needs and industry standards.
Select and size systems in line with manufacturers’ guidance and regulations.
Prepare for installation of plumbing and heating systems.
Install systems in accordance with design criteria and recognised procedures.
Test and commission installations to ensure safe and effective operation.
Handover systems to customers, providing clear instructions and demonstrations.
Carry out routine servicing and maintenance.
Diagnose and fix faults in plumbing and heating systems.
· Decommission systems safely and correctly.
· Follow all health, safety and welfare requirements in the workplace.
Training:The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Plumbing and Domestic Heating Technician L3 standard. On completion the apprentice will receive Plumbing and Domestic Heating Technician L3 qualification. Functional Skills in Maths and English may also be required depending on current level. Training Outcome:A chance to continue with the business and develop into a fully qualified plumbing engineer.Employer Description:Join RenewHeat, a trusted local plumbing, heating and renewable energy company based in Dorset and Somerset. Founded by professionals Rob and Jamie, our friendly team specialise in keeping homes comfortable year-round with high-quality plumbing, heating and eco-friendly energy solutions.
As an apprentice, you’ll gain hands-on experience across a wide range of services, including:
• General plumbing, bathroom installations and repairs
• Heating services such as boiler servicing, maintenance and underfloor heating
• Renewable energy solutions like heat pumps and solar installations
• Emergency callouts and customer support
You’ll be working alongside our experienced, Gas Safe™ engineers who will support you in building the skills and knowledge needed for a successful career in the plumbing and heating industry.
We’re looking for someone who is eager to learn, motivated, and ready to deliver excellent customer service. In return, you’ll gain valuable qualifications, practical skills and the chance to be part of a friendly, supportive team making a difference in our community.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Physical fitness....Read more...
Developing and sustaining long lasting customer relationships through excellent communication skills, to deliver high-levels of customer satisfaction.
Preparing quotations and technical propositions for LV/HV alternators and other rotating electrical equipment.
Managing existing accounts while developing relationships and profitability.
Developing new business by highlighting new/emerging markets, customers, products and opportunities.
Constructing, monitoring and maintaining orders in line with sales and customer requirements in accordance with the goals and objectives established by the business.
Managing and overseeing customer complaints bringing them to a conclusion and secure repeat business.
Consistently providing exceptional customer service to ensure Cabel deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients.
Minimum of 6 hours per week spent on apprenticeship work and training.
Training:Working towards your Customer Service Practitioner Level 2 qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects).Training Outcome:Career progression.Employer Description:Cabel work in the Industrial Sector specialising in the repair and maintenance of alternators and rotating electrical equipment. They have a small, close-knit supportive and friendly team that will help you throughout your apprenticeship journey. You will be provided with the opportunity to progress your career in a supportive, people focused environment. Working across industry sectors you will be given the autonomy and support to deploy and develop your technical and commercial role. Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Patience,Problem solving skills....Read more...
As an Operations Assistance Apprentice you will play a key role in team, providing a wide range of administrative support services to the wider operational team, you be will responsible for the following:
Maintain and update records within various management information systems
Undertake general ‘team’ administrative duties as and when required
Distribute and share information internally to ensure customer needs are met
Receive and disseminate information to other team members to ensure delivery
Maintain office systems in an orderly manner
Undertake other basic business support duties as part of a team
Assist with the delivery of services to the client as prescribed by team leader/management
Input to and maintain spread sheets/databases/systems and produce and collate reports
Raise purchase orders and arrange payment of invoices
Assisting in planning work schedules
Support Health & Safety compliance within the team
Training:
As part of your Apprenticeship, you will be enrolled onto a Business Administrator level 3 apprenticeship which will take approximately 21 months to complete
You will be fully supported by our partnered college to achieve this qualification, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office
Training Outcome:
Successful candidate will move into a permanent position after completion of apprenticeship
Employer Description:Amey is a leading infrastructure services and engineering company.
Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.Working Hours :Monday - Friday, 07:00 - 15:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Supporting colleagues with operational duties.
To effectively liaise with clients, suppliers and colleagues using a variety of communication methods.
To gain a thorough understanding of the freight forwarding environment.
To understand and manage the bookings process.
To deal with and raise all required documentation.
Liaise with carriers, handling agents and customers effectively, always providing a high level of customer service.
To understand and manage transport requirements.
To understand the sales quotations and pricing process.
To raise invoices to customers and agents.
To effectively use the in-house systems available.
General administrative duties to support the branch.
To develop an understanding of compliance with regard to customs, import and export laws and regulations.
Training:On-the-job training delivered by the employer.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.Allocation of an apprenticeship delivery coach who will carry out regular training.Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.Identify, track, and support 6 hours of off-the-job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:We support all our apprentices and actively seek career progression pathways for them upon successful completion of the apprenticeship.Employer Description:Rhenus Logistics are one of the largest freight forwarding companies, offering high-quality, cost-effective freight logistics solutions for exporters and importers. With 75 years of proven performance, a commitment to results has established Rhenus Logistics as a major operator for freight transport, direct to overland markets and global destinations.Working Hours :Monday- Friday
09.00- 17.30.
Inclusive of 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
• Supporting colleagues across HR, Finance, Marketing, and Clinical teams with admin tasks.• Answering calls and emails with professionalism and a smile in your voice.• Organising and maintaining filing systems (both digital and paper).• Scheduling meetings, preparing agendas, and taking minutes.• Handling correspondence and maintaining accurate records.• Assisting in preparing reports and presentations.• Delivering excellent customer service in person, on the phone, and online.• Taking on a variety of ad-hoc projects, giving you exposure across the business.Training:Completed fully within the workplace, with support from an industry trained training consultant and on the job guidance & support.Training Outcome:For the right candidate, there may be an opportunity for full-time employment upon successful completion of the apprenticeship.Employer Description:At Moonrise 24hr Recruitment, we specialise in connecting talented people with the right opportunities around the clock. With a focus on professionalism, care, and reliability, we pride ourselves on delivering outstanding service to both candidates and employers. Joining us means being part of a supportive and dynamic team where your growth and development really matter.Working Hours :Monday-Friday 09:00am-5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
🔹 Core Responsibilities:
Lead Generation: Identify and contact potential business clients through calls, emails, and online platforms.
Client Outreach: Make outbound calls to introduce GGS Utilities’ energy and telecoms services.
Sales Presentations: Explain product benefits, pricing, and contract terms clearly and persuasively.
Needs Assessment: Understand client requirements and recommend suitable energy and telecoms solutions.
Quote Preparation: Generate accurate quotes based on client usage and preferences.
Follow-Ups: Maintain regular contact with prospects to close deals and build relationships.
CRM Management: Update client records, track interactions, and manage sales pipelines using CRM software.
Target Achievement: Work towards individual and team sales targets and KPIs.
Market Awareness: Stay informed about industry trends, competitor offerings, and regulatory changes.
Customer Support: Handle queries, resolve issues, and ensure client satisfaction post-sale.Training:At GGS Office.
Training Outcome: Career Progression Path
1. Senior Sales ExecutiveWith proven performance and experience, you can progress to a senior role. This includes handling larger accounts, mentoring junior staff, and contributing to strategy and campaign planning.
2. Team Leader / Sales SupervisorLead a small team of sales agents, oversee daily operations, support training, and help drive team performance. You’ll also assist in the recruitment and onboarding of new apprentices or staff.
3. Sales ManagerManage multiple teams, set targets, analyse performance data, and work closely with directors to shape sales strategy across energy and telecoms services.
4. Business Development or Account ManagerSpecialise in building long-term relationships with high-value clients, identifying new business opportunities, and expanding service offerings.
5. Operations or Regional Manager (Long-Term)Oversee broader business functions, including sales, customer service, and compliance across multiple regions or departments.Employer Description:GGS Utilities is a UK-based brokerage specialising in helping businesses reduce costs on essential services such as energy, water, and telecoms. We work closely with a wide network of suppliers to offer competitive rates and tailored solutions that meet the unique needs of each client.
Our mission is to simplify the process of switching and managing utilities, saving businesses time and money while ensuring they receive reliable service. Whether it's securing better energy tariffs, streamlining telecoms systems, or managing water contracts, GGS Utilities provides expert guidance and dedicated support every step of the way.
We pride ourselves on our transparent approach, customer-first mindset, and commitment to long-term relationships. Our team is made up of passionate professionals who are driven by results and focused on delivering value.
As a growing company, we’re also investing in the next generation of talent through our apprenticeship programmes, offering hands-on experience, structured training, and clear career progression in a fast-paced and rewarding environment.Working Hours :Weekly Schedule (37 Hours).
Monday to Friday (7.4 hours/day).
Start Time: 9:00 AM.
Finish Time: 4:24 PM.
Breaks: 30-minute lunch break daily.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via Outlook for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Identify discounted orders and apply discounts as applicable. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree in Business, or equivalent experience and/or training required
EXPERIENCE:
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment. Should have prior experience working in a team environment
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $46,000 and $57,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Sales Engineer – Electromechanical
Are you a Sales Engineer with experience in electromechanical systems, looking for your next opportunity? Our client specialises in cutting-edge electromechanical machinery and offers the chance to work with innovative technologies.
Responsibilities of the Sales Engineer – Electromechanical role in Peterborough:
Build and nurture strong business relationships
Prioritise customer satisfaction and deliver outstanding service
Collaborate closely with key clients to provide world-class support
Manage customer enquiries and develop tailored technical solutions
Prepare and submit detailed technical quotations
Assist the external Sales Team with technical expertise
Key requirements for the Sales Engineer – Electromechanical role in Peterborough:
Strong background in Electrical Engineering (essential)
Bachelor's degree in a relevant field or equivalent experience (preferred)
Experience in inside sales or customer service
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with SAP and CRM systems (advantageous)
To apply for this Sales Engineer – Electromechanical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828/ 07487756328....Read more...
Generate and qualify potential sales leads
Source and develop customer referrals
Schedule sales activity against pre-agreed business targets
Make sales calls to new and existing customers
Develop and make presentations of company products, services and solutions to current and potential customers
Participate in sales events as required: internal and external events
Accurately maintain sales activity records to support sales teams' reports
Develop and accurately maintain your customer database within CRM
Respond in a timely manner to customer enquiries by telephone, electronically or in person
Ensure customer service satisfaction and good customer relationships
Training:
This is a Level 3 Technical Sales Apprenticeship
Training will be online/onsite and is based on a day a week
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.Working Hours :Monday to Friday 9am to 5.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Learn how to manage day-to-day bookkeeping, including invoices, payments, and reconciliations
Assist in preparing management accounts and reports
Work closely with our team to gain practical experience and develop your skills
Gain insight into accounting systems and processes used by SMEs
Training Outcome:We support our apprentices throughout their career, and discuss career progression opportunities with candidates at the interview stage.Employer Description:We’re a small, dynamic accountancy practice that prides itself on strong relationships with our clients. All our work comes through personal recommendations, so every client counts. We support SMEs and owner-managed businesses, providing more than just accounts – we offer tailored advice and one-to-one support.Working Hours :Monday to Friday, between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Key Responsibilities:
First-line support via phone, email, or ticketing system
Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365)
Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365)
Log support actions and contribute to knowledge base
Assist with hardware/software setup and deployment
Provide professional, friendly customer service
Training Outcome:Opportunity to progress to full-time employment for the right individual.Employer Description:We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Creative,Non judgemental,Patience....Read more...
Preparing food and drinks in line with hygiene and safety standards
Serving customers at the counter and providing excellent customer service
Handling payments using the till and card machine
Assisting with stock rotation, restocking shelves, and checking deliveries
Maintaining cleanliness in the café, including wiping tables, sweeping, and mopping floors
Washing up and keeping kitchen/food prep areas tidy
Following food hygiene, health & safety, and allergen procedures
Supporting team members with daily tasks to ensure smooth café operations
Helping set up the café before opening and assisting with closing procedures
Training:
Customer Service Proctitioner Level 2
Delivered both onlien and face to face in the workplace
Support with maths and English is required
Training Outcome:Possible full time role within the business is the postion is available.Employer Description:Local Bakery/takeaway offering delicious options for breakfast and lunch. We pride ourselves of excellent service, food and customer experience.Working Hours :09.30 - 13.30, Monday to Friday, with an additional 4 hours to be focussed on your learning and apprenticeship training.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Responsibilities:
Providing 1st Line IT support for clients via Telephone and using Remote Support Software
Providing support on client sites
Representing Raycon’s presence on client sites
Providing mobile telephony support
Assisting with client-wide mobile refresh project
Logging and updating tickets in the helpdesk ticketing system
Passing requests to the Sales team
Preparing client equipment (PC hardware repairs, custom PC builds)
Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.)
Learn how to administer Networks, phone PBX Systems, Databases and CCTV systems
Remote Monitoring and Management of clients equipment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Raycon is an IT Support London based national coverage company. Many businesses and other organisations benefit from our commitment to supplying professional IT support services.
Raycon believes that in providing a holistic IT support service solution, which encompasses consultancy, installation and support for all aspects of IT, we can serve our customers best. Naturally this also includes the required levels of security.Working Hours :Monday - Friday, between 8.00am - 6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
Working across multiple channels including emails, phones, live chat and social media.
Work towards achievable department targets while maintaining high level quality at each point of contact.
Engaging with customers daily in a polite, professional manner.
Assisting customer with all queries regarding product advise and general customer service queries.
Collaborate with team members and different departments to enhance overall customer service.
Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Other Perks:
Free Breakfast and Lunch onsite every day for all apprentices
Free onsite parking
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
Up to 50% staff discount on THG brands.• Access face-to-face and virtual appointments with our in-house GP.
Access our in-house CBT therapist.
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
State-of-the-art on-site gym at our Manchester Offices.
Access to our on-site physio.
On site Dentist to make appointments for routine check ups, emergency appointments and more.
Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.Working Hours :Shifts to be confirmed (Monday - Sunday, 7.00am - 10.00pm, on a 3 week shift rotation. Includes working 1 in 3 weekends).Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Warehouse & Logistics Support
The apprentice will help with receiving goods, preparing customer orders, and assisting with dispatch.
They will learn to safely operate equipment such as forklifts (training and certification provided if required).
They will support stock checks and learn how to keep records accurate using warehouse systems (e.g., SAP).
The apprentice will assist with preparing shipping paperwork and learn the basics of handling dangerous goods.
They will take part in managing customer returns and organising warehouse documentation.
Other Duties
This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.
Training:This apprenticeship offers on-the-job training.Training Outcome:Potential permanent posititon and the chance to progress.Employer Description:IEP Technologies is the worldwide leading provider of explosion protection systems and services. For over 60 years, we have provided protection solutions that can suppress, isolate and vent combustible dust or vapor explosions in process industries. IEP Technologies operates globally with designing and servicing systems with a dedicated team of application engineers, regional sales managers and field engineers.Working Hours :08.00 to 17.00
1 hour unpaid lunch break
Monday - Friday.Skills: Communication skills,IT skills,Logical,Team working....Read more...
Achieve and exceed targets by managing a portfolio of accounts and ensuring customer satisfaction
Generate and establish new business either by geographical region, market sector or product portfolio
Build and maintain strong relationships with customers by providing exceptional customer service
Collaborate with other teams to achieve targets and develop strategies
Understand customer needs and develop solutions to their requirements
Achieve the product targets set for each allocated customer
Control stock levels of customer special items, within the limits agreed
Respond to all customer enquiries in a professional manner and within the timescale agreed
Administer all customer orders efficiently and accurately
Maintain and record accurate and easily accessible information for all allocated customers
Positively promote the company at every opportunity and to do so
To follow all company Health, Safety & Environment
To take part in stock checks, as and when required
Training:
Sales Executive Level 4
On the job training will be given. You will receive support and encouragement from the team
Training Outcome:Run a successful portfolio showcasing your achievements and demonstrates your capabilities for future opportunities.Employer Description:Durbins is first and foremost a production unit processing and supplying cut aluminium plate and bar across the U.K. Due to this continued investment in technology, tooling and efficiencies, it has resulted in significantly shorter lead times to our customers. Durbin can also offer:
- An extensive range of aluminium plate and round bar products
- An extensive range of stainless steel long products
- Stainless steel bar and cut billets
- Machined rings, circles and profiles using our latest investment, our CNC Router.
These are produced to a much higher tolerance than conventional cutting methods saving expensive machining time. DMI is part of the Amari Metals Engineering Group (AMEG), which provides us with extensive stock and financial strength.Working Hours :Monday - Friday 08.30 - 17.00 with an hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Creative,Initiative,Positive Attitude,Confident on the phone....Read more...
As a Business Admin Apprentice, you’ll play an important role in supporting the smooth running of the office and gaining hands-on administrative experience. Working with T & S Heating Ltd, you’ll be part of a team that delivers essential support to customers and engineers every day. This role is a great opportunity to build practical office skills while contributing to keeping heat in people's homes.
Key Responsibilities:
Maintain and update customer databases with accurate information.
Input sales data into CRM systems and generate reports.
Manage documentation and filing systems, ensuring organisation and accessibility.
Answer day-to-day calls promptly, addressing customer concerns and resolving issues courteously.
Respond to customer enquiries about orders, product information, and delivery status.
Provide excellent customer service throughout the order cycle and support general office duties.
In addition to these core responsibilities, your apprenticeship will equip you with essential business administration skills, such as teamwork, communication, problem-solving, and professional conduct – providing a well-rounded foundation for a future office career.Training:The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.
- You will be assigned an assessor who will set tasks and mark them throughout the course
- You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
- End point assessments include project presentation, remote portfolio interview and knowledge test
This apprenticeship is work based learning therefore most of the time you will be working at the employer’s addressBusiness Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)Functional Skills if requiredPlease note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more informationTraining Outcome:There may be an opportunity for a full-time position upon successful completion of the apprenticeship, subject to availability.Employer Description:T & S Heating Ltd is a trusted, family-founded company based in Arnold, Nottingham. Since 1974, they have grown from a small heating business into one of the East Midlands’ leading plumbing and heating providers. Today, they serve over 150,000 properties, offering 24/7 maintenance services, boiler installations, and renewable energy solutions. The company prides itself on delivering high-quality, reliable service while maintaining strong ties to the local community. T & S Heating is committed to investing in staff training, apprenticeships, and community initiatives, making it a respected, caring, and forward-thinking employer that values its employees and the communities it serves.Working Hours :8:30 – 17:00, Monday – Friday, 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
