In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests
You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally
You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs
Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers
Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations
You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team
Adhere to our company's effort values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations
Training:
During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship
Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities
Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your coach
Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals
As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice
Training Outcome:
Our award-winning apprenticeship programme forms part of our talent pathways and the wider group's commitment to supporting and harnessing colleague development
Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans that may include further professional study
Employer Description:Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're passionate about brand pride and dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about.
We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 2001 and employing around 7,000 colleagues in locations throughout the UK. Markerstudy is an accredited Investor in People - Gold organisation, with a strong commitment to harnessing the talent of our colleagues.Working Hours :Monday - Friday, 9.00am - 5.00pm (office based)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Patience....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional Skills (if required)
On and off-the-job training and location to be confirmed
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
You’ll learn to support:
The supply, preparation and assembly of medicines
Assist with stock control
Handle customer enquiries
Follow pharmacy law, SOPs and safety requirements
You will work under supervision while developing core pharmacy service skills
Training:Pharmacy Services Assistant Level 2 Apprenticeship Standard.Training will take place at the workplace; there is no need to travel to a college.Training Outcome:Permanent opportunity as a Qualified Dispenser. Potential to progress to Level 3 Pharmacy Technician.Employer Description:Our vision is to transform community pharmacy from a primarily dispensing focus to a service- led role. In combination with our parent company HubRx we will liberate the pharmacy team from the daily dispensing to focus on delivering clinical services to patients.
This is an exciting time to join our new business as we transform pharmacy. By shifting the emphasis away from dispensing and retail, we will turn our pharmacies into the destination of choice for patients seeking consultations and treatment for everyday health conditions.Working Hours :Monday, Tuesday, Wednesday and Friday 9am to 5pm, may work evenings.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Initiative,Honesty,Integrity....Read more...
MOT Technician Swindon (Stratton St Margaret)
Salary: £36,000£38,000 + £3,000 bonus
Location: Swindon, Stratton St Margaret
Job Type: Full-time
Were looking for a skilled MOT Technician to join a busy fast-fit and service centre team. If you enjoy hands-on vehicle work in a friendly, fast-paced environment, this could be the perfect role for you.
What Youll Do:
- Perform MOT inspections and remedial work
- Carry out routine servicing and repairs on a range of vehicles
- Diagnose vehicle faults and report them accurately
- Ensure all work meets safety and quality standards
- Maintain a clean, organized workspace
- Provide excellent customer service when needed
What Were Looking For:
- MOT licence required
- Previous experience as an MOT Technician or Vehicle Technician
- NVQ Level 2/3 in Light Vehicle Maintenance & Repair (or equivalent)
- Full UK driving licence
- Ability to work efficiently both independently and as part of a team
Whats on Offer:
- Competitive salary £36k£38k + £3,000 bonus
- Opportunity to work in a supportive, friendly environment
- Ongoing training and development
- Career progression opportunities
If youre an experienced MOT Technician looking for a rewarding role in a busy service centre, apply today! Or contact Rachael on 07885881841 / Rachael.mortimer@holtautomotive.co.uk....Read more...
Tearoom SupervisorSalary: £28,000 per annum (pro rata) + BenefitsHours: 5 days over 7 to include weekends and bank holidays (Annualised hours – working more hours during the summer months and less during the winter)Based at Ampleforth Abbey YO62 4ENClosing date: 31st May 2026 (we may close the role earlier than this date if we receive a high level of interest).Benefits
Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre
About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.We are looking for a Tearoom Supervisor for the day-to-day operation of the Abbey Tearoom ensuring a high standard of customer service, food quality and cleanliness. Set within a historic monastic environment, this role also requires sensitivity to the peaceful and reflective nature of the site, creating a welcoming and respectful atmosphere for all visitors.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Main Responsibilities but not limited to:-Operations & Service
Oversee the daily running of the tearoom, ensuring smooth and efficient serviceLead by example in delivering warm, courteous, and attentive customer serviceMaintain high standards of presentation for food, beverages, and the tearoom environmentEnsure compliance with food hygiene, health, and safety regulations and safeguarding.
Team Leadership
Supervise, support, and motivate tearoom staff and volunteersAssist with staff training, rota planning, and performance managementFoster a positive, collaborative team culture
Customer Experience
Create a calm and welcoming environment aligned with the abbey’s valuesHandle customer queries, feedback, and complaints professionallyEnhance the visitor experience by promoting the tearoom as part of the wider abbey visit
Stock & Financial Management
Monitor stock levels, place orders, and manage deliveriesMinimise waste and control costs effectivelyAssist with cash handling, till operations, and daily reconciliations
Standards & Compliance
Uphold strict food safety and hygiene standardsEnsure cleanliness and organisation across all areas (front and back of house)Adhere to safeguarding, health & safety, and organisational policies
ExperienceYou will have:Essential:
Previous experience in a café, tearoom, or hospitality supervisory roleStrong leadership and team management skillsExcellent customer service and communication abilitiesGood organisational and problem-solving skillsKnowledge of food hygiene and safety standardsBarista trained
Own transport required – located Ampleforth
Desirable:
Experience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionsPersonal Licence holder
Personal Qualities
Calm, approachable, and professional mannerRespect for the spiritual and historic nature of the abbeyAbility to work in a sometimes quiet, reflective environmentFlexible and reliable, with a hands-on attitude
Working Conditions
Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasonsStanding for extended periods and some lifting may be required
Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please send your cv INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
What you will gain:
Full training to help you resolve customer issues in real time with the support and encouragement of the wider team.
Fundamental industry knowledge to help build your confidence giving you a solid platform to continue your career.
A Level 2 Customer Service Practitioner Apprenticeship.
Key Responsibilities:
Be the first point of contact for customers
Routinely handle phone calls, deal with emails and letters as they come in
Work to resolve customer issues to best advantage in a calm and organised manner
To support the business and both internal and external customers
Develop a high level of technical expertise
Always demonstrate exceptional customer service
Work within the standards and policies of the company
Learn from experienced colleagues to increase knowledge base
Who you will be:
Someone who is highly organised and enjoys variety in their daily role.
Someone who is comfortable dealing with different types of conversation at pace.
Someone who is motivated and eager to develop a career with the customer support, insurance and financial services.
Someone who can provide information quickly and clearly.
A team player who will seamlessly fit into a friendly and welcoming environment.
Someone willing to learn and eager to reach their full potential who enjoys working in a fast-paced environment.
Training Outcome:There is the possibility of a full-time job upon successful completion of this apprenticeship.Employer Description:Best Insurance is an established, dynamic, fast growing Insurtech that specialises in designing, distributing, and managing protection insurance products.
Our customers are at the core of everything we do, our products help individuals and their families with essential and much needed financial, physical, and mental support, allowing a sense of well-being knowing that the required protection is in place should life throw a curveball.Working Hours :Monday to Friday – to include 6 hours per week studying and attendance at Chichester College when required.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Friendly,Helpful,Dedicated,Can-do Attitude,Enthusiastic,Self-Motivated,Good phone manner,Confident....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders:
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent:
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment:
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up:
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service:
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :On a shift pattern basis, Monday-Sunday between 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Under supervision, respond to and resolve, where appropriate, telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary
Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones
Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance where appropriate, and ensuring accurate communication between field staff and office-based teams
Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates
Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards
Assist in preparing reports, summaries, and basic data analysis to support management decision-making and service delivery monitoring
Contribute to the continuous improvement of administrative processes and procedures within the team
Training:If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
Business Fundamentals
Communications and Stakeholder Engagement
Operations and Document Management
IT Systems and Digital Competency
Planning, Prioritisation and Project Support
Decision Making and Process Improvement
Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.Training Outcome:
Opportunity to progress into a full time position within the company, upon successful completion of the apprenticeship programme
Employer Description:At AIT, our aspiration is to become a world-class IT service company, characterized by strategic growth, exceptional service, and the incorporation of cutting-edge technology to drive innovation in education. We are actively seeking talented individuals to join our dynamic team, where we foster a rewarding work environment, provide opportunities for career progression, and offer additional benefits to the right candidates. Rooted in innovation, technical expertise, industry best practices, and customer satisfaction, AIT is a thriving business with a proud reputation.
We prioritise the continuous development of our employees in all facets of our operations, offering a fertile environment for growth. While previous experience in educational environments is often desirable, it is not essential, as we provide ongoing training and opportunities for advancement. If you think you have something amazing to offer, but it’s not listed below, don’t worry! We are always looking for great people to join our team, so please get in touch as we’d love to hear from you.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Punctual and Reliable,Confidentiality and GDRP....Read more...
Service Manager (Refrigeration) – North London to South Coast – £65,000 plus overtimeAn exciting opportunity has become available for an experienced and self-motivated Senior Refrigeration Engineer / Service Manager to take ownership of service, maintenance, and breakdown operations across a varied commercial portfolio including hospitals, restaurants, hospitality venues, offices, and mixed-use commercial buildings. The company has built a strong reputation for delivering high-quality service, maintenance, and energy-efficient solutions across a wide range of commercial environments.This is a hands-on role, working predominantly on the tools while also supporting the wider service operation and maintenance team. The successful candidate will provide technical support to service engineers, assist with troubleshooting and diagnostics, prepare quotations for maintenance agreements and remedial works, and support the administration team with scheduling and resource allocation to ensure efficient service delivery and high customer satisfaction. The role will involve delivering high-quality service and maintenance across commercial sites from North London down to the South Coast. While the majority of work is regional, there may occasionally be a requirement for UK-wide travel, with accommodation provided where necessary.Hours of Work40-hour week (08:00am – 17:00pm)1-in-7 call-out rotaKey ResponsibilitiesService, maintenance, and reactive breakdown repair of commercial refrigeration and air conditioning systemsFault finding, diagnostics, and technical troubleshooting across a range of refrigeration and HVAC plantCarrying out planned preventative maintenance (PPM) tasksProviding technical support and guidance to service engineersPreparing quotations for maintenance agreements, remedial works, and required parts/servicesSupporting daily coordination activities including scheduling, resource allocation, and client communicationAttending emergency call-outs as part of a 1-in-7 rotaCompleting all relevant documentation and service reports accuratelyEnsuring compliance with F-Gas regulations and health & safety standardsMaintain strong client relationships and consistently deliver high standards of workmanshipAbout YouF-Gas Category 1 qualifiedCity & Guilds / NVQ Level 3 in Refrigeration & Air Conditioning (or equivalent)Full UK driving licenceComfortable working independently across multiple sitesProfessional, reliable, and client-focusedFlexible to travel when required (hotel accommodation provided for UK-wide works)What’s on OfferUp to £65,000 basic salary depending on experiencePaid door to doorOvertime available at enhanced ratesCompany van and fuel cardPhone, tablet, specialist tools, PPE, and full uniform providedSick pay25 days holiday + Bank HolidaysCareer progression and development opportunitiesPlease send your CV to Katie at CBW Staffing Solutions for more information. ....Read more...
Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
In this Job description, “TDS” means “The Dispute Service Ltd” and “EWC”
means “England and Wales Custodial finance area”.
Assisting with:
Chasing Clients and reduction of Unable to Pay
Preparation of Daily Imports for the EWC Finance team
Imports allocation via “push-throughs”
Invoice Inputting
Payment runs
Processing of personal expenses
Purchase Ledger processing
Various tasks to free up team’s time to enable Government KPI compliance, including providing support for cost analysis and balance sheet reconciliations
Other:
Use initiative to achieve targeted results, while promoting customer goodwill
Handle queries and resolve problems within company guidelines and policy
Question existing systems and propose improvements
Training Outcome:
All job roles are advertised internally, and upon successful completion of the apprenticeship, the apprentice will be eligible to apply for a suitable position within the company
Employer Description:We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Initiative,Highly accurate,Keen eye for detail,Excel, Microsoft Word,Outlook,Prioritise heavy workload,Common sense & good judgement,Flexible attitude,Keen to learn new skills,Customer service....Read more...
As a Hairdressing Level 2 Apprentice, your typical day involves learning and practicing a variety of hairdressing skills while providing excellent customer service. You'll:
Assist senior stylists with client consultations, understanding their desired hairstyles and preferences
Learn and perform basic hairdressing services such as shampooing, cutting, colouring, and styling under supervision
Maintain cleanliness and organisation in the salon, including sanitising equipment and keeping work areas tidy
Greet clients warmly, offer refreshments, and ensure their comfort throughout their visit
Learn about hair care products and recommend appropriate products to clients based on their hair type and styling preferences
Assist with administrative tasks such as booking appointments, managing inventory, and processing payments
Participate in training sessions and workshops to further develop your skills and knowledge in hairdressing techniques
Collaborate with senior stylists to provide exceptional service and create a positive salon experience for clients
Your day as an apprentice will be hands-on and varied, providing valuable opportunities to learn and grow in the hairdressing industry while delivering excellent service to clients
Training:Hairdressing Professional Level 2.Training Outcome:On successful completion of the Level 2 standard in hairdressing, there may be the opportunity to progress onto the Level 3 Advanced Hairdressing Standard and a good training programme.Alternatively, become a full-time stylist running a column Level 2 Barbering Apprenticeship. Employer Description:Daniel Lewis is a luxury salon in Leicestershire, known for its skilled stylists, welcoming atmosphere, and use of high-quality hair care brands.Working Hours :Tuesday to Saturday. Exact hours to be discussed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Cleaning Supervisor - FM Service Provider - Bristol - £13.95 per hour Exciting opportunity to work for an established FM Service Provider located in Bristol. CBW are currently recruiting for a Cleaning Supervisor to develop their career in FM based in Bristol. The successful candidate will have a proven track record in cleaning within a commercial environment. Details/Hours of work:Monday to Friday17:30pm to 21:30pmTemp to permImmediate start Key duties & Responsibilities:The supervision of front-line operativesRegular meetings as directed by line managementFeedback to line management regarding service delivery issues and overall perception ofService deliveryUndertake regular service auditsReact to all requests from the client or management team within the specified time frameEnsure that all operations are conducted safety and appropriate risk assessment is conductedfor non-recorded activitiesNotice and report any H&S issues that may arise within the estateAssist the Cleaning & Services Managers in delivering a fully compliant operationMeet regularly with The Cleaning Manager to discuss service delivery and the changingRequirements for the estateSupport the delivery of training to the soft services teamMonitor and complete accurate registration of attendances and the rescheduling of cleaningStaff to cover absences, lateness and holidaysNote and report any general maintenance issues across the estateBe flexible in covering planned and unforeseen absence by colleagues Requirements:Minimum of 3 years’ experience in a similar rolePrevious experience of supervising operations in a demanding environmentCustomer service focusedExcellent communication skills both verbally and writtenExcellent interpersonal skillsKnowledge and application of relevant standards and legislation such as COSHHAssessments, hygiene standards and health and safety managementGood command of English language, both written and oral Please send your CV to Jordyn at cbwstaffingsolutions.com for more information.....Read more...
Sales Order Processor CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits: 21-25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turnover Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process, from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas.About the Role:We are looking for an individual to join our team to accurately process orders and quotations with precision and accuracy, whilst maintaining an excellent processing speed.
Accurately process orders and quotes from dealerships using the bespoke system, Window Designer, and Roofwright.Reprocess incorrect orders, including necessary parts such as glazing.Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.Continuously develop product knowledge to enhance customer support.Identify and implement process improvements to enhance service delivery and efficiency.Ensure orders are processed in line with customer expectations and delivery schedules.Make informed decisions to meet customer needs, especially for urgent orders.Maintain quality service standards, ensuring compliance with company policies and industry regulations.Ensure adherence to internal processes for reporting and rectifying quality concerns.
What we are looking for:
Strong customer service skills with a proactive approach to exceeding expectations.Effective problem-solving and decision-making abilities.Willingness to undertake further training and implement learning in daily tasks.Previous experience in sales order processing role, ideally in Fenestration, building, or roofing industry would be advantageousKnowledge or experience of using window designer, roofwright or any other industry specific software would be an advantage.
How to apply:Ready to start your career with us? Apply directly with your CV INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Prepare ingredients for service, following guidance from the Head Chef
Support food preparation across the kitchen team
Assist with cooking tasks during busy service periods
Maintain a clean workstation and follow food safety procedures
Help with stock rotation and basic kitchen organisation
Work as part of the kitchen team to deliver high‑quality dishes
Support plating and service during evening shifts
Follow daily direction from the Head Chef to build skills and confidence
Training Outcome:
After completing the apprenticeship, you can progress into a Commis Chef role within the hotel. With experience, you may develop into positions such as Chef de Partie or Senior Chef as you continue to build your skills and confidence in a professional kitchen
Employer Description:Classic Lodges is a privately owned collection of eight distinctive hotels across the UK, each with its own character and history. Our teams create warm, memorable experiences for guests, whether welcoming them at reception, preparing rooms, or producing high‑quality food. We take pride in thoughtful hospitality and in supporting our people to grow, develop and bring every stay to life.Working Hours :You will work four days over seven. Typical shifts include 4.00pm to 9.00pm, covering food preparation and service. Working hours may vary depending on business needs.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Physical fitness....Read more...
Working alongside service and commissioning engineers, on site and in the office
Assisting BMS designers in producing engineering documentation
Answering technical support questions, and assisting technical trainers
Providing BMS application software, graphics and IT system configuration
Training Outcome:Siemens apprenticeships provide the training and development opportunities needed to succeed in a future engineering career pathway.Employer Description:Our technology empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. Our solutions accelerate the digital transformation of multiple industries, to scale sustainability impact.Working Hours :Working alongside service and commissioning engineers, on site and in the office.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
An amazing opportunity has arisen for experienced Luxury Travel Consultants to join a growing travel company who specialise in luxury cruises as part of their sales team, in beautiful offices near Reading (ample parking available). If you have at least 12 months experience within a travel sales role, pride yourself on your professional friendly approach and feel that exceptional customer service & attention to detail leads to sales, this is the perfect Travel Industry opportunity for you! Starting salary is £25,400 pa, with a realistic OTE of £25k pa - £30k pa, but potential to earn much more. And this is a company that values it's team highly, so good benefits & career progression is part of the package!
JOB DESCRIPTION:
Taking enquires and creating luxury travel itineraries
Specialising in luxury cruise products
Ensuring every potential customer is offered a friendly, knowledgeable, professional service,
Following up on quotes to try to ensure they are aware of unbeatable prices or alternative quotes to secure a reservation
Ensuring all itinerary details are communicated thorough to the client
Taking Payments
Making any initial amendments to itineraries
Assist with pre- and post-departure queries
Upsell be offering additional products and excursions to ensure a customer's unique experience
Bring ideas to the business, help find new potential customers
Work to achieve sales targets and earn commission.
Be flexible to work 5 days over a 7 day rota, primarily between 9am to 6pm
EXPERIENCE REQUIRED:
The ideal candidate will have previous travel industry sales experience, with knowledge of luxury travel and cruise. However, if you have worked for a high street retail travel agency and have not specialised in luxury or cruise, but are keen to do so, this is a great opportunity for you to develop in your Travel Industry career. And if you have target driven sales experience from an alternative industry, with exceptional customer service and ability to liaise with high-touch clientele, this could give you the opportunity to start a career in travel, at a point this industry is really taking off again.
THE PACKAGE:
Salary starts at £25,400 with an OTE of £25k - £30k pa, but Senior Consultants and Top Earners can earn in the region of £30k - £35k pa. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
INTERESTED?
If you are keen to be considered for this wonderful role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michael@traveltraderecruitment.co.uk.....Read more...
About the Role - As a Pharmacy Services Assistant Apprentice, you will:
Support the dispensing and supply of medicines
Offer excellent customer service and health advice
Work alongside experienced pharmacists and healthcare professionals
Maintain stock and ensure pharmacy hygiene standards
Learn about over-the-counter medications and pharmacy procedures
Full training will be provided; no prior experience is required!Training:Apprentices attend live virtual classes and interactive workshops via video conferencing platforms, led by experienced pharmacy assessor.
Learning is aligned with your daily tasks in the pharmacy. You’ll apply new knowledge directly in your role, with support from both your employer and tutor.
Your tutor will conduct monthly check-ins with you and your line manager to ensure you're on track and developing the required skills and behaviours.
You’ll complete short assignments and build a portfolio of evidence to demonstrate your knowledge, skills, and behaviours throughout the apprenticeship.Training Outcome:Full-Time Employment - Many apprentices are offered permanent roles upon completing their apprenticeship. Possible job titles include:
Pharmacy Assistant
Dispensary Assistant
Counter Assistant (OTC)
Level 3 Pharmacy Technician Apprenticeship - Progression to the Level 3 Pharmacy Technician (Integrated) Apprenticeship is a natural next step. This leads to:
Registration with the General Pharmaceutical Council (GPhC) as a Registered Pharmacy Technician
Greater responsibility in clinical services, dispensing, and managing medicines
Specialist Roles in Healthcare or Retail - Depending on your interests, you could move into:
Medicines Counter Services
Health & Wellbeing Advisor roles
NHS or hospital pharmacy support roles
Further Education & Training - You may choose to study further qualifications such as:
NVQs or diplomas in health and social care
Customer service or team leadership qualifications
Clinical training to specialise in areas such as vaccinations or diabetes care support
Employer Description:Wrens Nest Pharmacy is at the heart of the Dudley community, committed to providing friendly, efficient, and high-quality pharmaceutical care. We pride ourselves on excellent service, expert knowledge, and supporting our local residents with their health needs.Working Hours :Monday to Friday, 9:00am - 6:00pm.
Saturday, 9:00am - 1:00pm.
Sunday, closed.
Apprenticeship working hours will typically fall within these times.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Due to growth and new contracts, we’re looking for an additional Senior Regional Service Engineer to join a dedicated service team, where you’ll play a key role in upholding the brand and delivering outstanding service to customers.
This is a hands on, field based role, focused on the service and repair of industrial and municipal cleaning equipment. You’ll be representing a globally respected company with a strong customer first approach.
Location Requirements
This is a field-based role covering South of Scotland (Glasgow / Central Belt ideal)
Key Responsibilities for the Senior Engineer
Service, maintain and repair a wide range of cleaning equipment
Diagnose faults and complete accurate service reports
Plan and manage your daily workload with the Service Manager and Scheduler
Take ownership of your area, ensuring service standards and performance are met
Manage van stock and parts effectively
Support and coach other engineers where needed
Identify potential sales leads
Build strong, professional relationships with customers
What You’ll Need
Strong experience across electrical, mechanical, hydraulic, pneumatic or diesel equipment
Background in municipal, FLT, plant hire, HGV or similar industries (ideal)
Confident diagnosing complex faults and working independently in the field
Able to manage your own workload and take responsibility for your area
Good IT skills and experience completing service reports
Full UK driving licence
Willingness to travel, including occasional overnight stays
Passport (preferred for possible training in Germany)
What’s in it for You
Salary up to £41,110
OTE £50,000+ with overtime
Fully expensed company van (optional personal use)
All tools provided
25 days holiday + bank holidays + your birthday off
Pension, health plan, sick pay & critical illness cover
End of year discretionary bonus
Staff discounts and social events
Ongoing training and career development
Training & Onboarding
You’ll follow a structured 12 week training programme, including factory led courses and hands-on support, working alongside experienced engineers with ongoing development.
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Assist senior team members in delivering refined, attentive service
Support restaurant service to ensure a seamless guest experience
Prepare and maintain tables and service areas to impeccable standards
Welcome and engage guests with warmth, professionalism, and attention to detail
Serve food and beverages in line with Michelin-starred expectations
Develop strong knowledge of menus, ingredients, and beverage offerings
Students will also receive specialist training in barista skills and mixology, alongside preparation for the Wine and Spirit Education Trust (WSET) Level 1 qualification
Maintain high standards of cleanliness, presentation, and service etiquette
Training Outcome:
This apprenticeship provides a strong foundation for a long-term career in fine dining
The programme is designed to equip you with advanced skills that will enhance your passion for food, drink, and hospitality, while supporting your growth within the industry
You will gain valuable exposure to Michelin-starred standards, with opportunities to develop specialist expertise in wine service, guest experience, and refined front-of-house service within a supportive and professional team culture
Structured training and career development opportunities within the organisation with salary increments after the one year apprenticeship
Employer Description:Awarded a MICHELIN Star in 2019, The Artichoke set in the medieval Old Town ofAmersham is led by Chef Patron Laurie Gear with his wife Jacqueline. Since opening in2002, the restaurant has evolved into a destination for inventive, modern British cuisine inBuckinghamshire, defined by creativity and consistency.At its heart, Laurie Gear works in close partnership with Head Chef Chris Chegwin and adedicated team to deliver a dining experience that is both refined and effortlessly welcoming.The menu is guided by the seasons, showcasing exceptional ingredients sourced fromartisan producers and local craftsmen, and reflecting a considered, ingredient-led ethos.This unwavering commitment to excellence has garnered widespread acclaim, includingthree AA Rosettes and AA Restaurant of the Year 2013. Regularly evolving seasonal menusare complemented by attentive, intuitive service, creating a dining experience that ispolished yet approachable, grounded in quality, provenance, and warm, thoughtful service.Working Hours :This role follows a four-day week normally Wednesday to Saturday with a combination of daytime and evening service shifts.
Shifts may be adjusted in line with business requirements.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Calm under pressure,Eager to learn....Read more...
Pharmacy Assistant Apprentice - Typical Daily Duties:
Assist pharmacists and pharmacy technicians with dispensing prescriptions
Receive, check, and process prescriptions from patients and healthcare providers
Label and prepare medicines under supervision
Provide friendly customer service and respond to patient enquiries
Sell over-the-counter medicines and health products following pharmacy procedures
Handle cash transactions and operate the till system
Manage stock levels, order medicines, and unpack deliveries
Check expiry dates and rotate stock safely
Maintain cleanliness and organisation of the pharmacy workspace
Follow health, safety, and confidentiality regulations at all times
Complete training coursework and apprenticeship learning activities
Support administrative tasks such as record keeping and filing
Promote health advice and pharmacy services when appropriate
Training:
100% remote training delivery
Training Outcome:
After a Level 2 Pharmacy Services Assistant Apprenticeship, learners can progress to a senior pharmacy assistant role or a Level 3 Pharmacy Technician Apprenticeship, leading to registration with the General Pharmaceutical Council
Further progression includes specialist or advanced pharmacy roles
Employer Description:Woodsetton Pharmacy is a busy community pharmacy located alongside a local GP surgery, serving the Woodsetton and wider Dudley community. The pharmacy provides NHS prescription dispensing, health advice, over-the-counter medicines, and patient support services.
The team is committed to delivering high-quality patient care in a friendly and professional environment. This placement offers apprentices valuable hands-on experience in community pharmacy, supporting patients while developing essential healthcare and customer service skills.Working Hours :Monday - Friday, 8.30am - 6.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
Face-to-face customer service and support at the Trade Counter
Helping with the distribution of building materials to customers and delivery vehicles
Supporting stock control and warehouse tasks
Assisting with goods in/out and keeping the yard clean and organised
Helping to raise quotes and process orders
Learning how to safely operate tools and machinery (including forklifts)
Supporting with office admin and answering incoming calls
Shadowing team members to understand how each part of the branch contributes
Training:
All training will be online or in branch- no college day release
Training Outcome:
There are good prospects working in builder's merchants and we would very much like the candidate to stay with the company on successful completion of the apprenticeship
Employer Description:Established for over 20 years, Hevey Building Supplies are proud to be a specialist Builder’s Merchants offering exceptional customer service in the Midlands. Hevey Building Supplies is now part of the Lords Group of companies, offering great opportunities for growth and development.
Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.
Working Hours :Monday - Friday, 7.00am - 4.30pm.
Alternate Saturday, 8.00am - 12.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Physical fitness....Read more...
Careful handling and movement of components throughout process to ensure no damage occurs during production
Accurately record and maintain the serialisation of customer components throughout production
Maintain and reinforce internal quality standards to meet and exceed customer expectations
Training:
Engineering and Manufacturing Support Technician Level 3
We are very proud to be working with Gloucestershire Engineering Training (GET) as our apprentice training provider of choice
Training at GET and on the job
Training Outcome:
Permanent position at Poeton Industries Ltd
Employer Description:Poeton has been a pioneer in surface treatment solutions for over 120 years. It’s in our DNA to work collaboratively with you, to help you push limits and achieve your goals.
Surface coatings are our only focus. We also have robust processes and systems in place to ensure we deliver on our service promises – our goal is to never let our customers down, delivering every order on time and in full.
It’s this proven expertise and dependable service that’s led us to become accredited partners to the world’s largest Aerospace & Defence OEMs, including Airbus, Boeing, MOOG, Safran and UTC.Working Hours :Monday - Thursday, 07:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
Assisting with day-to-day finance and administration tasks
Learning how to process invoices and financial documents
Entering data accurately onto accounting systems
Supporting the team with filing and record keeping
Answering telephone and email enquiries professionally
Assisting with customer and supplier queries
Learning how to check and organise financial information
Supporting the preparation of reports and spreadsheets
Maintaining confidentiality when handling company information
Working with colleagues to develop knowledge and skills in accounts and finance
Company Benefits:
One Call milestone benefits reward employees for length of service with perks, recognition, and financial benefits.Training:Accounts and Finance Level 2 Apprenticeship Standard.Training Outcome:Successful completion of the apprenticeship could lead to a permanent role within the business and opportunities to progress into positions such as Accounts Assistant or Finance Administrator. Ongoing training and further professional qualifications may also be available.Employer Description:As a trusted insurance broker, One Call Insurance pride themselves on providing exceptional service which is reflected in their amazing customer feedback.Working Hours :Monday to Friday from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
An opportunity has arisen for a SalesNegotiator / Estate Agent / Branch manager to join a well-established company offering estate agency, letting, legal, and mortgage services, alongside regulated support for buying, selling, and property management.
As a SalesNegotiator / Estate Agent / Branch manager, you will manage property sales from instruction through to completion while delivering excellent customer experience.
This full-time permanent role offers a salary of up to £45,000 and benefits.
You will be responsible for:
? Marketing and listing residential properties
? Managing vendors throughout the sales process
? Negotiating offers and agreeing sales terms
? Handling sales progression and associated administration
? Conducting accompanied property viewings
? Maintaining compliance with company procedures and industry regulations
? Building strong relationships with buyers and sellers
? Promoting additional company services where appropriate
? Providing a professional and personable service both in branch and out on appointments
What we are looking for:
? Previously worked as a Sales Negotiator, Estate Agent, Branch manager, Property Sales Consultant, Senior Sales Negotiator, Assistant Branch manager, Negotiator or in a similar role.
? Ideally have 2 years of experience within estate agency roles
? Strong negotiation and customer service skills
? Confident communication skills with a professional approach
? Ability to manage workloads effectively and remain organised
? Good administrative and problem-solving abilities
? Full UK driving licence
What's on offer:
? Competitive salary
? Bonus scheme
? Company pension
? Full-time permanent position
? Opportunity to join an established and successful property team
This is an excellent opportunity for an experienced property professional looking to join a well-regarded business with a strong presence.
Important Information: We endeavour to pr....Read more...
