Duties and responsibilities will include (but not limited to):
Leading the end to end sales interaction with an allocated customer portfolio
Working to retain and grow the existing customer portfolio
Generating new business through a wide range of sales based activities including cold calling
Maintain an up to date understanding of our products in order to be able to keep customers well informed
Develop a comprehensive understanding of the services provided by the company
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Teaching and learning the skills, knowledge and behaviours within Customer Services
Training Outcome:
The company will offer long term career development on successful completion of this apprenticeship
Employer Description:Training & H&S SupportWorking Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Team working....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including on- board entertainment systems.
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
· Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Team working,Initiative,Patience....Read more...
To work as part of a high-quality admin team and deliver service excellence to the Business Support management team, clinical managers and pathway leads
To undertake secretarial/administration duties for the MPP service, including word processing/typing, minutes of meetings, reports, filing, and photocopying as required
Ensure the security, accuracy, and recording of people's data according to the relevant trust policies
Maintain and input accurate data into service databases
To assist in coordinating staff meetings, booking venues and requirements as necessary
To participate in team meetings, taking minutes if required.
Assist in providing a general administration service to the MPP team as required
To assist with planning workshops, study days and other service initiatives
Management of MPP team diaries, where required
To process incoming/outgoing mail for the service by Trust policy.
To communicate effectively with all staff, patients and those contacting the service
Provide customer service via telephone or email. Work with senior team members to deal with complex queries
To provide excellent and timely communication to all enquiries and external liaisons
Training:
You will carry out your training within the workplace whilst attending college via a team every fortnight
At the end of your apprenticeship, you will receive a Business Administration Level 3 qualification
Training Outcome:
Once qualified, this could lead to a permanent position within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, which could lead to many other areas.
Employer Description:Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation that brings together expertise from mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent patient care. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, and Isle of Wight NHS Trust. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and we offer outstanding opportunities for career development, training, and collaborative working.Working Hours :We offer a full-time contract (37.5 hours) within a supportive team environment, and full training will be provided.
We are happy to discuss flexible working options, which can be discussed as part of the interview process.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Job title Operations Manager Location Waltham Abbey Hours of work Contracted 42.5 hours week – Monday to Friday Salary Circa £50,000 to £55,000 depending on skills and experience Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role: To manage and oversee the customer service, warehouse and logistic functions at our clients Waltham Abbey site to achieve the safe, efficient, timely and profitable delivery of orders to customers. To maintain and develop the business structures with profitable implementation of the Company’s Objectives in relation to internal logistics and operational standards. Knowledge, Skills & Experience RequiredProven experience of warehousing, logistics and distribution managementExperience within a similar industry is highly desirable but not essentialFinancial and Commercial awarenessSound knowledge of Health & Safety legislation and practiceBasic working knowledge of environmental legislationKnowledge and experience of work processesGood interpersonal and people management skillsGood motivator and people developerHighly organised; must be able to prioritise to manage workloadsA thorough knowledge of the Supply Chain is required, with particular emphasis on experience of: Warehousing, Transport, Health and Safety and Logistics ITCommunication and negotiation skills are essentialProficient in providing business solutions and communicating these for executionUnderstanding of operational issues related to business performance and productivityProven ability to follow company policy and procedures for all operational matters (i.e. Health and Safety, Business Controls, Human Resources etc)Control HS&E trainingOversee or perform investigations as required for accidents/incidents.Report recommending approach to prevent any recurrence.Key Result AreasTo deliver targeted improvements to group internal logisticsWork closely with Warehouse Managers to ensure efficient logistics operationsContinual analysis and review of the operational processes across the site to establish their effectivenessActively seek cost-effective solutions to improve the strategic and tactical running of the businessTo meet business objectives of responsiveness and agility to maximise customer satisfaction by developing best practice operational cost-efficient processesTo develop and maintain best operating practice for the business, where appropriate ensuring the consistency of working methods and procedures across all sites, including stock management processesTo maximise efficiency and productivity through the effective deployment of resources and staff; recommend appropriate investment in plant and machineryTo monitor achievement of service levels, operating efficiencies, stock management, and supporting administration. To take remedial action where required in consultation with the Managing DirectorSupport the implementation of Stock Management methods and procedures to increase stock availability at site while reducing overall stock holdingsTo establish and maintain strong, productive working relationships with the sales and Customer Service team to achieve a realistic standard of service which both meets and exceeds customer expectationTo take responsibility for recruiting, appraising, training and developing supervisors and staffTo manage the cost budgets in areas of responsibilityTo ensure the security, repair and maintenance of the sites, including offices, land, plant and machineryTo maintain a high profile for Health and Safety and to ensure the enforcement of safe working practices at all times; to ensure the adherence of supervisors and staff to the statutory and Company requirements in respect of all H&S issuesTo liaise with external transport hauliers to ensure the most effective costs and efficienciesUndertake quarterly review meetings with transport suppliers to ensure cost effectiveness and optimum service levelsQualificationA proven history of success in operations managementProfessional qualification - Six Sigma, CPC or related subjects desirable but not essentialBenefits:Holidays – 23 days rising to 25 after 5 complete years’ service.Employer Pension scheme – 3% contributionIf you feel you have the relevant experience then we’d love to hear from you, apply today!....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Dutch Speaking Technical Support | Move to SpainCustomer service advisor yes but... How about being a customer service advisor on a project you are familiar with? The sound, the music! Join our team of experts in Sevilla, Spain and represent a prestigious American brand specializing in the development, construction and sale of speakers, high-end home, professional and in-car audio systems, sound insulation technologies for the aeronautics and software industry. The brand, which constantly seeks to innovate by relying on new technologies, offers a unique experience to its customers.Relocation package:• Relocation package if you come from abroad • Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:• Full time / 39 hours per week / rotating shifts Monday to Sunday • 21.9K gross per year (up to 24K with the bonuses) • Performance bonus • Ongoing training • 22 days of paid vacation + public bank holidays • Careers opportunities • And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible?• Hold an EU passport/ID or the NIE • Dutch NATIVE level/C2 (spoken and written) • B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed!....Read more...
Dutch Speaking Technical Support | Move to SpainCustomer service advisor yes but... How about being a customer service advisor on a project you are familiar with? The sound, the music! Join our team of experts in Sevilla, Spain and represent a prestigious American brand specializing in the development, construction and sale of speakers, high-end home, professional and in-car audio systems, sound insulation technologies for the aeronautics and software industry. The brand, which constantly seeks to innovate by relying on new technologies, offers a unique experience to its customers.Relocation package:• Relocation package if you come from abroad • Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:• Full time / 39 hours per week / rotating shifts Monday to Sunday • 21.9K gross per year (up to 24K with the bonuses) • Performance bonus • Ongoing training • 22 days of paid vacation + public bank holidays • Careers opportunities • And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible?• Hold an EU passport/ID or the NIE • Dutch NATIVE level/C2 (spoken and written) • B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed!....Read more...
Dutch Speaking Technical Support | Move to SpainCustomer service advisor yes but... How about being a customer service advisor on a project you are familiar with? The sound, the music! Join our team of experts in Sevilla, Spain and represent a prestigious American brand specializing in the development, construction and sale of speakers, high-end home, professional and in-car audio systems, sound insulation technologies for the aeronautics and software industry. The brand, which constantly seeks to innovate by relying on new technologies, offers a unique experience to its customers.Relocation package:• Relocation package if you come from abroad • Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:• Full time / 39 hours per week / rotating shifts Monday to Sunday • 21.9K gross per year (up to 24K with the bonuses) • Performance bonus • Ongoing training • 22 days of paid vacation + public bank holidays • Careers opportunities • And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible?• Hold an EU passport/ID or the NIE • Dutch NATIVE level/C2 (spoken and written) • B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed!....Read more...
Duties will include:
Answering incoming calls
Responding to emails, and follow up if necessary
Responding to website live chat enquiries
Liase with technical staff
Processing orders
Packing SIM cards
Franking mail
Attend exhibitions and demonstrations
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours
Training Outcome:Virtually any department within the business.
We are currently a very flat structure with almost everyone doing a bit of everything.
As we grow there will be an opportunity to build and lead teams in Customer Service, Finance, Marketing and General Business Management.Employer Description:Price Engines Ltd. was formed in 2000 and is an online business specialising in communications.
In 2017 a move into mobile telecoms saw the launch of ParentShield - the UK’s only mobile network for children or those with special needs.
Fun Fact: we also supply the SIM cards used by cast members in TV productions such as Married at First SightWorking Hours :Monday - Friday 11am - 8pm. Some Saturday mornings subject to suitable time off in lieuSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Flexible,Friendly....Read more...
Assist in scheduling service jobs and updating internal job management systems.
Support with customer communication, including confirming appointments and sending job updates.
Help prepare job packs, including RAMS and certificates for customer submission.
Track and update job statuses using software such as Motion and Clik (training provided).
Assist with ordering materials and consumables needed for engineer tasks.
File and organise documentation such as job reports, inspection sheets, and invoices.
Learn how to generate and submit basic quotes under the guidance of the service team.
Support the team with general admin duties such as printing, scanning, and phone handling.
Attend internal meetings and take notes as required.
Maintain a professional and helpful approach with both colleagues and customers.
Training:
Business Administrator Level 3 Apprenticeship Standard.
Day release at Middlesbrough College.
Training Outcome:
Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.
Employer Description:Founded in 1996, Durham Lifting provide total lifting equipment solutions for companies throughout the UK and Europe. Our core values are at the heart of everything we do and our mission statement “We do it right” ensures that our clients are dealing with an organisation they can trust to supply the right product, to the right standard, at the right priceWorking Hours :Monday - Friday between 7:45am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Duties will include:
Serve as the first point of contact for clients via phone and email, handling payroll-related queries, technical issues, and complaints with professionalism and care
Maintain accurate and up-to-date client records using internal
CRM systems, including payroll details and communication history
Collaborate with internal departments (e.g. HR, accounts, sales) to ensure efficient and seamless payroll processing
Pass on any complicated problems to the right people and check they get sorted
Reply to client messages quickly and make sure they’re happy with the service
Help new clients get set up by checking documents and entering information
Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:This apprenticeship offers a strong foundation in customer service, with the potential to progress into a sales-based role within the business. We’re looking for someone who is committed to long-term growth and development, with opportunities to take on more responsibility and build a lasting career in a supportive and growing company.Employer Description:Odyssey is a specialist payroll provider offering tailored solutions to contractors and recruitment agencies across the UK. With expertise in Umbrella, CIS, IR35, and compliance, Odyssey delivers efficient, transparent, and reliable payroll services that ensure clients remain fully compliant while focusing on their core business.Working Hours :Mon - Fri 9:30a.m. - 4:30p.m. (30 min break).Skills: Communication skills,Customer care skills,Flexible,Initiative,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
Engineering Planner - Glasgow - Salary up to £31,000 Key Responsibilities:Plan and assign daily tasks to the team.Help the team reach performance targets.Suggest ways to improve the service desk and help put those changes into action.Understand what’s in customer contracts and help meet agreed targets.Work closely with engineers and maintenance staff to make sure tasks are completed and planned maintenance (PPMs) is scheduled and carried out.Oversee daily performance of the engineering team, making sure work schedules and shift rotas are planned and shared clearly.Organise the ordering of spare parts and arrange times for them to be installed.Keep managers informed about any problems that may affect team performance.Build and maintain good working relationships with other departments.Learn and use the customer’s maintenance management system effectively.Follow all health and safety laws, company policies, and regulations.Use the correct personal protective equipment (PPE) when required, as per company guidelines.Report any unresolved safety concerns to a supervisor or the Health & Safety Manager.Person Specification:Friendly, helpful, and professional in customer interactions.Responds to enquiries promptly and appropriately refers/escalates issues.Builds strong relationships and adapts to meet customer needs.Delivers high-quality service and focuses on practical solutions.Punctual and dependable.Salary & Benefits:Salary up to £31,000.32 days holiday.Healthcare benefits.4% employer pension contribution.....Read more...
Job Title: MOT and Diagnostic Technician
Location: Newbury,
Vacancy Type: Permanent/Full-Time
Salary: £35,000 - £50,000 OTE (Competitive Salary, Uncapped)
Job Summary:
We are looking for a skilled MOT and Diagnostic Technician to join a main dealership group in Newbury. In this role, you will perform MOT tests and a variety of workshop services to meet customer needs and maximize productivity.
Key Responsibilities:
- Conduct Class IV MOT tests.
- Perform routine vehicle servicing and repairs in accordance with brand standards.
- Diagnose faults in vehicle electrical systems and report findings.
- Execute welding repairs and air-conditioning servicing.
- Maintain a clean and safe working environment.
- Communicate with customers regarding vehicle status and recommendations.
Qualifications:
- Relevant City & Guilds, BTEC, or NVQ accreditation.
- Previous experience in a franchise dealership is preferred.
- Valid MOT Tester qualification with strong fault diagnosis skills.
- Commitment to delivering excellent customer service and teamwork.
Benefits:
- Competitive salary and uncapped bonus structure.
- 30 days of annual leave (including bank holidays) with additional leave for long service.
- Birthday day off.
- Discounts on MOTs, services, and parts.
- Life Assurance and Pension Scheme.
- Employee Assistance Programme (BEN).
- Opportunities for professional development and growth.
Hours of Work:
Monday - Friday, 8:00 AM - 5:30 PM (1-hour lunch)
Apply Now!
If you are interested in this vacancy, please click the link to apply or contact Rachael.mortimer@holtautomotive.co.uk....Read more...
Bodyshop Manager:
- Earning Circa £60,000 per annum
- Travel Allowance
- Pension contributions
- Permanent Vacancy
Our client, a busy Bodyshop/Accident Repair Centre in Sherborne are currently looking for an experienced Bodyshop manager.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role or as a Bodyshop Controller is required for this position.
- A team player approach is essential.
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit.
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills.
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Piam on 01202 552915 / piam@holtrecruitment.com to discuss further.
Bodyshop Manager Circa £60,000 Bodyshop Sherborne
Bodyshop Manager, Site Manager, General Manager, Workshop Manager, Bodyshop controller....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
I know my customers and serving them with passion and pride, giving great natural service.
Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
I work across all areas of the store, including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Training:
The apprenticeship is delivered entirely in store
Training Outcome:If you have the passion and commitment to succeed, this could be a fantastic opportunity. You could even become a Shift Leader at the end of your apprenticeship.Employer Description:One Stop is a leading organisation in the UK convenience store market, and is owned by Tesco but operates as a separate business.Working Hours :30 hours per week, may work evenings and weekends. Days and times to be confirmed.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Service technicians are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The role will vary by the employer based upon the specific needs of the location, but the position typically involves:
Developing an understanding of workshop equipment
Advising the service receptionists about required repairs
Producing time estimates
Maintaining repair and service records
Training:Motor Vehicle Service and Maintenance Technician (light vehicle) Level 3 Apprenticeship Standard:
The Programme lasts for at least 36 months (3 years) and you'll achieve a nationally recognised qualification
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Your development is supported through your apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Motor vehicle service and maintenance technician (light vehicle)/Institute for Apprenticeships and Technical Education
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:With that heritage, Research Garage Group offer first-class customer service from our three showrooms in Nuneaton and Hinckley for the leading brands; Fiat, Alfa Romeo, Jeep, Abarth, Peugeot & Fiat Professional.
We take great pride in the excellence of the facilities we provide for our customers. At Research Garage Group we have contemporary showrooms with free Wi-Fi, customer seating areas with refreshments and state-of-the-art automotive workshops offering servicing and MOT for all makes and models.
Our extensive range of quality new and used vehicles make us the first choice for customers old and new every year.Working Hours :Monday - Friday, between 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Delivering a bespoke customer experience to our customers
Meeting and greeting customers in person, over the telephone and social media
Taking and answering customer questions and queries
Selling products and service to meet customer needs and enhance their travel experience
Administration
Marketing instore and on social media
Assisting with customer events
Team meetings and on the job and off training
Training:The Travel Consultant Level 3 Apprenticeship programme will consist of:
A fully embedded induction programme delivered by the employer and provider
Allocation of a tutor/mentor who will visit you in the workplace on a regular basis
Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
On the job training delivered by the employer
Quarterly formal progress review meetings with your Tutor/mentor and employer
Training Outcome:
To become a valued member of the Peakes Travel Elite team
Employer Description:Peakes Travel Elite is an award winning travel agency with over 30 years’ experience in arranging holidays. We pride ourselves on our high levels of personal service and attention to detail. The longstanding relationships we have built up with hotels, tours operators and airlines enable us to offer good value and the reassurance that your money is financially protected. These excellent relationship combined with the collective knowledge of our experienced staff allow us to offer suggestions and tips to ensure the perfect holiday.Working Hours :Opening Hours:
Monday - Friday - 09:00 - 17:00 and Saturday, 09:00 - 15:00
(by appointment only)
Closed on Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Motivated,Enthusiastic....Read more...
Assisting the customer service department with invoice chasing
Updating sage system (Training given)
Filing and ordering invoice evidence
Answering Customer queries
Updating spreadsheets using sage
Training:Level 3 in Business Admin.Training Outcome:This is an exciting opportunity to gain great experience whilst completing a qualification. There will be opportunities to develop job roles within this growing organisation.Employer Description:Polyline Group Ltd is a supplier throughout the UK of channel drainage and surface water solutions.Working Hours :Office hours Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
