Communicating goals and deadlines to team members.
Planning workloads and delegating tasks.
Creating a productive work environment for the team using gamification, trust and other appropriate strategies.
Assessing team performance and providing feedback to employees.
Assisting with hiring and training employees.
HR process’s – managing staff day to day.
Performance related management.
Supporting training and development of employees.Leading the pharmacy branch.
Deputising the director when away.
Day to day admin and business needs
Assisting with the daily operation of the organization.
Performing customer service functions, including interacting with customers and answering questions.
Providing teams with information about recent developments, programmes and policy changes of management.
Training Outcome:
A permanant position within the company
Employer Description:At Leyton Pharmacy, We are a family run business. We want customers to spend time doing what brings them the most joy. Our mission is to bring health and happiness to our communityWorking Hours :To be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Customer service experience,Retail experience....Read more...
You will be required to:
Answer the phone to customers and ensure customers are kept updated on the progress of their jobs
Email suppliers and customers
Record job information
Log information on our internal job management system
Allocate jobs to engineers
Create quotes and invoices
Order parts
Liaise with field engineers
Training:Level 2 Customer Service Apprenticeship Standard:
The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks
Training schedule has yet to be agreed upon, further details will be made available at a later date
Training Outcome:
Potential permanent position on completion of the Apprenticeship
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at a Professional level
Employer Description:Nova Catering Repairs offers repairs, installation, and maintenance checks of your commercial catering equipment, to restore your commercial kitchen back to its usual operation.Working Hours :Monday: 9.00am - 5.00pm.
Tuesday: 8.00am - 2.00pm.
Wednesday: 11.00am - 5.00pm.
Friday: 9.00am - 3.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI Distribution Center
Department: Customer Service
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
As our Product Support Representative, each challenge we encounter is a little different. You will be responsible for discussing product information with customers, as well as assess customer complaints and determine causes.
RESPONSIBILITIES:
Communicate with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer complaints. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported complaints.
REQUIREMENTS:
3+ years experience in customer service, in a call center environment Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Outstanding listening and communication skills Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Flexible scheduling to accommodate for proper coverage to meet our customers' needs Gains personal satisfaction from helping others; possesses a strong customer focus
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners.
The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available.
This position will predominantly be based in Clacton Library, with the occasional need to travel to another library.
Working tasks include:
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self-service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training Outcome:
ECC is a large and very diverse organisation which believes staff development is critical to our success. Our apprentices have access to a wide variety of career enhancing training and development in preparation for a more advanced role as well as further qualifications if desired
We offer excellent career prospects for the right candidate, depending on attitude and performance during the apprenticeship, and over 85% of our apprentices go on to secure permanent roles with us
There are many opportunities for future progression and development within Essex County Council
Employer Description:At ECC we look after a large, diverse, complex region of the country. But our approach to meeting the needs of our 1.4 million residents is simple. We recruit creative, collaborative, talented people, and free them up to make an impact to be proud of.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Accurate....Read more...
Meeting and greeting customers on arrival and dealing with them in a professional manner
Booking in car services with customers over the phone and confirming on email/text
Contacting customers with service updates and notifying customers if they require works to be done on their vehicles
Dealing with customer queries and requests
Liaising with the technical team on timeframes for service completions
Processing service paperwork on the system
General administration duties
Person specification:
Full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very driven. Mature, flexible and eager to learn.Training:
Business Administration level 3
Remote training delivery
OneFile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full-time permanent position upon completion of the apprenticeship.Employer Description:Established in 2002, the client proudly represents the Renault, Dacia, Nissan and Peugeot with franchises in Kettering and Northampton. They pride themselves in offering an exemplary level of service in all aspects of the business.
This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner.Working Hours :Monday to Friday 8am to 5:30pm + 1 in 3 Saturday morning rota 8.30am to 12.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
An exciting opportunity has arisen for Receptionist to join an independent vehicle repair centre. This full-time role offers excellent benefits and a salary of £26,000.
The ideal candidate will have 3 - 5 years' experience in the accident repair industry or a similar fast-paced business environment.
As a Receptionist, you will be responsible for managing customer interactions, handling scheduling, and providing administrative support in a busy bodyshop.
You will be responsible for:
* Coordinate vehicle bookings, drop-offs, and pick-ups to ensure smooth operations.
* Handle customer and insurer inquiries, relaying information to the workshop team as required.
* Organise vehicle recoveries when necessary.
* Oversee administrative duties, such as processing invoices for parts purchases and repairs.
* Regularly update customers on the progress of their vehicle repairs.
What we are looking for:
* Previously worked as a Service receptionist, Service Administrator, Service Advisor, Service Adviser, Service Admin or in a similar role.
* Possess 3 to 5 years' experience in the accident repair industry or a similar fast-paced business environment.
* Strong understanding of motor vehicles and repair processes.
* Skilled in IT, with experience using Microsoft Office and BMS systems.
* Strong communication and organisationa skills.
Apply now for this exceptional Receptionist opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Zest Optical are currently looking for a Dispensing Optician to join an advanced independent based in Harlow, Essex.
This is an outstanding opportunity to join a fashionable practice which holds a great reputation for offering the highest levels of service and a wide range of popular and unique designer brands.
The modern practice offers the opportunity to work in a service orientated environment and a close-knit and highly supportive team.
Dispensing Optician – Role
Modern, patient focused practice
Single testing environment offering plenty of time with patients
Advanced equipment across the practice
Leading the high quality team with the focus on high levels of customer care
Provide comprehensive dispensing service
No Sundays, bank holidays or late finishes
Dispensing Optician – Requirements
GOC registered
Must be calm, comfortable and confident at all times when talking to patients
Maintain the high level of customer care expected by patients of the practice
Ability to learn and want to develop
Dispensing Optician – Salary
Base salary up to £35,000
Range of additional benefits
To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the ‘Apply’ link as soon as possible.....Read more...
FIELD SERVICE ENGINEER - ANNUAL PACKAGE of £60,000 PLUS : CRANES & LIFTING EQUIPMENT – WEST MIDLANDS - UP TO £42,000 BASIC SALARY + OVERTIME (£18,000) COMPANY VEHICLE AND BENEFITS - STRUCTURED TRAINING AND PROGRESSION:
Are you a qualified engineer who has hands-on experience with any lifting equipment? Who is looking to join a stable manufacturer? Who have a track record of developing their staff? If the answer to the questions is yes, then this is the role for you.Service Engineer role with a focus on Cranes and Conveyors, covering the West Midlands. You will benefit from a stable organization, who train their staff with internal and external qualifications. A basic salary between of upto £42,000 depending on experience. Lots of overtime with an average extra of £18,000 overtime pay annually across the existing team members. Main Accountabilities:
Field Service role – covering the West MidlandsPPM maintenance of cranesBreakdown maintenance and fault findingInstallation of new kitInspection of lifting equipmentClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 3 qualification or equivalent in an electrical discipline ideally however mechanical or hybrid backgrounds will be considered Hands on experience of fault finding, maintenance or service of any lifting equipment or associated machineryCurrently located in the UKInstallation experienceUK Driving licenseCustomer facing skills
Benefits and package:
Basic salary upto £42,000 (dependent on experience)Company vehicleDay role with no nightsHuge amount of overtime potential – not mandatory but an additional £18,000 a year can be easily gained if overtime is desired.Extra training both internal and external
FIELD SERVICE ENGINEER - CRANES & LIFTING EQUIPMENT – WEST MIDLANDS -UP TO £42,00 BASIC SALARY + OVERTIMES AND BENEFITS....Read more...
Conduct comprehensive research on markets, technologies, and customers using diverse data sources (internet, customer questionnaires, trade publications) to support the Commercial team. Summarise and report findings.
Utilise enterprise systems (Business Pilot, Sage) to provide regular monthly reports and address ad-hoc requests. Present data in various formats (tables, charts, etc.).
Proactively identify trends, patterns, and anomalies in sales data.
Analyse and assess forecast data to support monthly forecasting processes and identify potential issues.
Generate detailed reports using Excel/Power BI.
Engage with new customers and assist with cash collection following the initial training period.
Perform other ad-hoc commercial support duties as required.
Training:Successful completion of this apprenticeship gives you an accredited Level 3 Data Technician, with training in how to:
Identify the right data sources for your business to inform decision making
Collect, compile and cleanse data accurately and securely
Identify, anaylse and interpret data, trends, and patterns
Produce dashboards and reports to aid visualisation and comparison
Training Outcome:
Opportunity to become full time member of the team upon completion of programme
Employer Description:• Experience: Over 25 years of trusted service.
• Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable.
• Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business.
• Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process.
• Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop.
• 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.Working Hours :Monday to Friday, 8.30am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include: Use of diagnostic equipment to identify vehicle faults. Testing of parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension. Completion of legible and accurate paperwork for the customers and centres records Maintenance of a clean and tidy work environment. You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic. Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service Interest in vehicle engineering We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills. On successful completion of the three year programme, you will receive the following: Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle) Certificate in Automotive Refrigerant Handling Brand specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians / Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician / Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on-board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician / Mechanic
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday 8.30am - 5.30pm. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Fabric Engineer - FM Service Provider – Temp - BatterseaA Fantastic opportunity to work for a leading FM Service Provider situated in Battersea. Hours of workMonday to Friday08:00am - 17:00pmImmediate Start£19 - £20 per hourOn going, potentially till the end of December Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadAt the start of the position, the duties will be 70% painting and 30% fabric. To be successful in the role, you would need to have done a lot of painting in previous jobs. Please send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Handyperson - FM Service Provider – Temp - Holborn, London - Starting Immediately - £17 per hour A Fantastic opportunity to work for a leading FM Service Provider situated in Holborn, London. CBW is currently looking for a Handyperson to be based in a commercial office building based in Holborn, London. Working with the maintenance team on-site, he or she will be required to carry out fabric PPM and reactive maintenance across a commercial environment.Hours of work4 on 4 off Shift Immediate Start£17 per hourTemp on going Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadPlease send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Assistant Restaurant Manager – £43,000Benefits:
Opportunities for professional development and career progression.A dynamic and supportive work environment.The chance to be part of a prestigious and exclusive restaurant in Mayfair.
About the role:We are seeking a well-presented, friendly, and approachable individual to join the team as an Assistant Restaurant Manager. This is an exclusive restaurant located in the heart of Mayfair, renowned for their exquisite culinary offerings and impeccable service. This role is ideal for a Head Waiter/Waitress or a Floor Manager looking to take the next step in their career.Key Responsibilities:
Assist in managing daily restaurant operations to ensure a smooth and efficient service.Maintain high standards of food quality, service, and hygiene in line with the brand book philosophy.Lead, train, and motivate the team to deliver exceptional customer service.Handle customer inquiries, feedback, and complaints promptly and professionally.Coordinate with the kitchen staff to ensure timely and accurate order delivery.Oversee inventory management and ordering of supplies.Ensure compliance with health and safety regulations.Support the Restaurant Manager in administrative tasks and reporting.
If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666....Read more...
Work in a variety of roles to enhance the customer ground journey, including check-in, boarding flights, arrivals and the premium customer areas
Host our customers offering a warm welcome and a personalised service
Deliver outstanding customer service consistently, in an ever-changing, fast-paced operational environment.
Keep up to date with business initiatives
Make empowered decisions, which take into consideration the balance between the customer and business needs
Have a direct responsibility to drive and improve punctuality targets
Ensure data protection is always maintained
Follow procedures/processes ensuring health and safety and compliance with aviation regulations
Demonstrate respect, understanding and an ability to interact with people from different cultures and backgrounds
Act as a British Airways role model to colleagues and customers adhering to uniform standards
Training:
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
After the apprenticeship, subject to gaining a permanent contract, apprentices will have the opportunity to progress in to roles within the Airport such as Customer Experience Lead and/or roles within other areas such as Cabin Crew or Head Office.
Employer Description:At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.Working Hours :9 hours per day.
The operation runs 24 hours a day, 365 days a year so shifts can fall at any time on any day of the week including weekends and public holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
To provide a courteous and professional approach to customers and work providers, insurance companies and colleagues, whether that be face-to-face, on the telephone or written communication.
To ensure full compliance with all company policies, work provider agreements, repair specifications and current health and safety legislation at all time.
Arranging recoveries, collections and return of vehicles as and when required in an efficient and professional manner.
To work effectively as part of the company team to ensure industry leading standards of customer care and satisfaction.
Carry out company invoicing with accuracy and diligence, deal with any queries and inform the Office Manager of any problems or discrepancies.
Close down completed jobs and file away accordingly.
Preparing monthly statements for payment to the parts providers.
Ensure the banking is completed as required and accurate records kept.
Carrying out general duties, cleaning & hospitality to meet the needs of the business.
Communicate with customers to provide repair information and an indication of completion time
Comply with all safe working practices.
Ensure your work area is kept clean, tidy and filing kept up to date.
Strive to achieve a consistently high level of customer satisfaction.
Be aware of and strive to meet all deadlines and report any potential delays.
The completion of updating all communications to include Autoflow and portals to enhance communication and reduce complaints.
Be aware of current processes and suggest improvements to increase efficiency and customer service.
Support the development and implementation of any such strategies.
Planning/Organisation
Plan ahead to make the best possible use of time available, ensure all deadlines are met.
Keeping an efficient checking In and out of both customer and courtesy cars.
Ensuring Autoflow Management System information is up to date
Prioritising workload and making time to complete tasks.
Communication:
Maintain and develop professional and positive working relationships with colleagues, visitors and when appropriate, with suppliers and external representatives etc.
Provide advice, assistance and support to other team members.
Communicate progress against agreed objectives, personal concerns, feedback from any source or any problems/concern to the Office Manager.Where involved, ensure customers are welcomed and received courteously. Maintain and develop relationships with them by meeting and exceeding their expectations.
Strive constantly to improve standards of customer service.
Ensure dissatisfied customers are handled calmly and complaints resolved sensitively. Inform Office Manager of any complaints.
Ensure customer questions are answered clearly and without excessive jargon.
Policies/Practices
Adhere to all Health & Safety, environmental, work provider, approved repair and company policy procedures at all times, including the wearing of personal protective equipment if required.
Operate within the law and relevant codes at all times.
In addition to your primary duties, where these are within your prfessional capabilities, respond positively to requests to perfonn other work related tasks to facilitate the efficient operation ofthe business.
Engage with all customers and visitors promptly, professionally and courteously at all times.
Ensure all customer transactions and queries are handled promptly and efficiently.
Support and assist the Bodyshop Manager and Office Manager in achieving company objectives.
Ensure all customer data or information is handled securely. In particular - Paying particular attention to the GDPR.
Training:
You will complete a Customer Service Practitioner level 2 apprenticeship with Barking & Dagenham College.
Training Outcome:
Potential for future employment and progression.
Employer Description:Small friendly garage looking for an office assistantWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Registering applicants on the telephone and in person
Sales & lettings viewings
Administration for sale progression
Administration for lettings property progression
Sales chasing
Negotiating own sales / lets
Generating new business (general)
Dealing with clients directly
Training:The apprenticeship training is delivered through a combination of workplace learning and regular college attendance through monthly virtual masterclasses. This training will teach you the knowledge, skills and behaviours set out in the Customer Services Practitioner Level 2 standard.
On completion the apprentice will receive Customer Services Practitioner Level 2 qualification. Functional Skills in maths and English may also be required depending on current level. Training Outcome:Upon successful completion of your apprenticeship, there may be the opportunity for further progression and responsibilites within Weldons Sales & Lettings.
Upon successful completion of the Level 2 Customer Services Practitioner apprenticeship, you can progress onto a Level 3 programme such as Business Administration or Team Leader.Employer Description:Weldons Sales & Lettings is a family owned and run, Award winning Local Independent agent based in Shaftesbury, North Dorset. Over the years we have built up an enviable reputation for our honesty, integrity and customer service. We treat our clients with respect and work with them closely to exceed their expectations. We specialise in providing our customers whether buyers, sellers, landlords, tenants or investors with a first-class end to end service. With many years of experience and wealth of local knowledge, we pride ourselves in providing accurate Market & Property appraisals, backed up with recent market intelligence, research and data. Our dedicated team have established a reputation for integrity, honesty and above all putting our clients first.Working Hours :Monday to Friday 9:00am – 5:30pm with a one hour lunch break. Alternative Saturdays 9:00am – 12:00pm midday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Physical fitness....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
In this role you will be supporting the cafe staff with all related customer service duties, some of which include:
Greet and assist customers in a friendly, welcoming manner.
Take customer orders accurately and efficiently.
Handle customer payments (cash and card).
Prepare and serve a range of coffees, teas, and other beverages (training provided).
Support in preparing menu items for customers.
Follow food hygiene and safety standards.
Keep the coffee shop clean and organised, including tables, counters, and toilets.
Refill and organise stock.
Work closely with team members to ensure smooth operations.
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard at Redcar & Cleveland College
Functional Skills maths & English, if required
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:At Lakota, we believe in the transformative power of empowered communities. Situated at the heart of the river Tees community, our person-centred approach prioritises the aspirations of the community. We offer non-judgmental support through free resources, advice, and workshops, focusing on young people and adults who face social isolation, unemployment, or mental health challenges.
Our mission is to break down barriers, spark potential, foster connections, empower well-being, and unlock employment opportunities. Through tuition, support, and engaging workshops, we aim to ensure equal access to resources and opportunities for both age groups.
Our vision is to be a nationally recognised leader in innovative learning, providing opportunities for personal transformation, social connection, and positive community contribution. We aspire to be the go-to resource for individuals seeking to enhance their lives and make meaningful contributions to our community.Working Hours :Monday to Friday, 9am to 3pm.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Able to follow instructions,Awareness of health and safety,Friendly....Read more...
Reviewing current processes and bringing ideas to enhance or develop to Officers.
Undertake training to improve skills - dedicate the required time to your level 2 qualification asking for advice or assistance where necessary.
Liaise with staff from other services to ensure that the customer receives a seamless service.
Ensure e-mails are forwarded to the correct service for a prompt response.
Carry out administrative duties and find alternative ways to gain the same, if not improved, outcomes to assist in streamlining duties where possible.
Actively take part in surveying customers in relation to satisfaction with services to help us identify improvements to our services.
Provide administrative support to other areas of the department.
Help to promote our digital strategy by assisting customers to use our website and access our services on-line.
Take part in meetings, taking notes and minutes as required, providing feedback on the service provided to customers.
Take part in Apprenticeship Projects to increase skills and knowledge.
Keep up to date with information or changes in service provision to ensure the customer always receives the right information.
When out of the office, you will be assisting skilled Officers deliver their service, where a ‘thinking outside the box’ attitude will be greatly beneficial. The post will look into different ideas to improve and enhance Operations service delivery.
When in the office, you will be dealing with customers and Officers to research current processes and how these can be developed, whilst assisting in initiating enhanced processes across several operational areas.
Any other duties as reasonably required by the post holder’s Manager or Head of Service.
Training:
Business Administrator Apprenticeship Standard at Level 3
Supporting and engaging with different parts of the organisation and interacting with internal or external customers.
The Business Administrator Apprenticeship Standard at Level 3 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12-18 months, with an additional 3 months for an externally assessed end point assessment. A maximum total of 21 months plus functional skills, if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 Training Outcome:
Apprentices will be encourage to apply for opportunities available in the council as their apprenticeship progressess.
Employer Description:Braintree District is a local government district in Essex, England. The district is named after the town of Braintree, where the council is based.Working Hours :Monday to Friday, usual office hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Flexible,Self motivated,Interpersonal skills,Willing to learn and develop....Read more...
CNC Applications Engineer
Machine Tool / CNC Industry
Midlands Based LE1 2LB
£50,000-£55,000 salary
UK / International Travel Required
Remote Working, Company Vehicle, Overtime
Holidays, Pension, Death in Service
Are you an experienced Applications Engineer within the machine tools industry with the drive to elevate your career to the next step? If so please read on
As a machine tools applications engineer in the machine tools industry, you will help customers maximise the productivity and efficiency of their CNC mill-turn machines. Working closely with the sales, engineering, and customer support team, youll be responsible for programming, troubleshooting, and providing technical solutions tailored to customers' specific manufacturing requirements.
The Role - CNC Applications Engineer:
Customer & Stakeholder Engagement:
- Serve as liaison between UK subsidiary, and international customer base
- Represent the companys technical and strategic interests with professionalism
Technical Solution Development:
- Design machining processes and tool selection based on customer needs
- Develop accurate tooling lists and ensure optimal machine configuration
Sales & Market Support:
- Provide technical support to sales, including pre-sales consultations
- Assist in creating customer-specific technical proposals
Implementation & Training:
- Manage and conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
- Deliver customer training and ensure effective technology transfer
Strategic Market Development:
- Support applications in designated international markets
- Drive technical improvements
Key Skills / Experience Required: CNC Applications Engineer
- Proven experience as an Applications Engineer with CNC mill-turn machines or 5-axis machinery
- Proficiency in CAD/CAM software (such as Mastercam, Siemens NX, or Fusion 360).
- Siemens Controls experience and knowledge - Essential
- Turnkey management experience, with the ability to manage multiple clients or projects simultaneously.
- Familiarity with machining processes, particularly in multi-axis mill-turn environments.
- HND/HNC in Mechanical Engineering, Manufacturing Engineering, or related field (desirable)
- Ability to travel to customer sites as required (both nationally and internationally)
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, with experience in customer training and support.
Salary and Package: Applications Engineer
- Starting base £50k-£55k (dependent on experience)
- 38.5 hour working week Monday-Friday
- Enhanced Overtime x1.5
- Specialist Training
- Company Vehicle (Hybrid)
- Expenses when working on-site
- 33 days holiday (including bank holidays)
- Long-term scope and progression
- Company Pension Scheme
- Company Laptop, Phone & Tech
- Death in Service
Interested? To apply for this CNC Applications Engineer position, here are your two options:
1. "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
PPDEL....Read more...
Building up specific knowledge of who our customers are, both internal and external, and understanding what they need from us
Understanding and critically evaluating the customer journey, including any challenges they may face
Using appropriate systems and processes to support the provision of services
Understanding customer behaviour and the different approaches required
Understanding when to refer or escalate in order to get the right outcome for the customer
Understanding how to analyse, use and present a range of information to provide customer insight
Understanding how customer expectations can differ between cultures, ages and social policies
Using a range of communication skills, including documents such as emails, letters, surveys, agendas and minutes, to build rapport and deliver services to both internal and external customers
Talking to customers on the telephone and face to face in order to reach a satisfactory conclusion to their enquiry
Training:
You will develop the Knowledge, Skills and Behaviours to meet the standards of achievement for the Customer Service Apprenticeship
You will gather evidence for your portfolio, supported by your mentor and coach, tutors, and employer
At the end of your programme, training and coaching, you will be assessed by an independent End Point Assessor (EPA)
You will also attend online Masterclasses every other week
Qualification achieved:
Level 2 Customer Service Practitioner Apprenticeship Standard
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
Training Outcome:
Whilst we cannot guarantee a position following the completion of the apprenticeship, we do have an excellent track record of keeping our successful apprentices in the organisation
This qualification will ensure you gain a good understanding and experience within an office environment which will open many opportunities either within the local authority or with an external employer
Employer Description:Rugby Borough Council is committed to equality and diversity, as both a provider of services to the community and to our employees. Our practices and procedures aim to reflect the varied needs, expectations, and culture of all members of our community and our workforce.Working Hours :Monday - Friday, 9.00am - 5.00pm. Unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
Civil Enforcement Officer - Richmond - Full time; 42.5 hours per week - £29,061.50 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a full UK Drivers License?
If the answer is "YES" then keep reading as we have new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, youll be issuing parking tickets, but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
- You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)
Workplace Pension
Free Uniform
Access to Learning & Development
Employee Discount Scheme
Working 5 days of 7 as per rota
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch shortly .
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
