Office Manager / Senior Customer Service Advisor Role:
- £40,000 + Per Annum
- 23 Days Holiday + Bank Holidays
- Permanent Role
We are seeking a highly experienced Office Manager / Senior Customer Service Advisor to join our team. You will be responsible for overseeing the customer service experience and oversee the office department, ensuring customer satisfaction is achieved.
Key Responsibilities:
- Manage and supervise the customer service team.
- Oversee the smooth and efficient running of the office.
- Develop and implement customer service policies and procedures.
- Handle customer complaints and queries.
- Develop positive relationships with customers.
- Monitor customer satisfaction levels.
- Provide regular reports to senior management.
- Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:
- Ideally Experience in a similar role or leading a team, but will consider an experienced Bodyshop CSA looking to progress.
- Excellent communication, leadership, and management skills.
- Strong problem-solving and decision-making skills.
- Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Office Manager / Senior Customer Service Advisor - up to £40k - Leatherhead - Bodyshop
Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
Customer Service Advisor
Job Title - Customer Service Advisor
Salary 28000 to £30000 per annum
Location - Caerphilly
Hours - Monday to Friday - 8am to 4.30pm
We are working with an established commercial vehicle workshop in the Caerphilly area that are looking to add to their existing team with the addition of an Customer Service Advisor.
Customer Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Customer Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
How to Apply for this Customer Service Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.The successful candidate will work towards a level 3 customer Service Specialist Standard.Training:Level 3 Customer Service Specialist Standard - 15-18 monthsTraining Outcome:Permanent role upon successful & satisfactory completion of the apprenticeship..Employer Description:Lanehouse Group are a Suzuki dealer and can supply a wide range of Suzuki cars covering the Dorset area including Weymouth and Bridport. We can also service your Suzuki cars including MOT, Parts, Accessories, accident repair and much more. With trained Suzuki staff you can expect the best possible service from our fantastic team. .Working Hours :40 hours between 8am-6pm Monday to Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience. Key responsibilities include:
Acting as a first point of contact for customer enquiries via email, phone and digital channels
Providing timely, accurate and professional responses to customer queries
Escalating complex or technical issues to appropriate colleagues when required
Conducting customer surveys and reporting feedback to management
Maintaining accurate customer records within internal systems
Supporting service delivery in line with agreed processes and service standards
Working collaboratively with colleagues across Workwell Outsourcing
Identifying opportunities to improve customer experience and service efficiency
Developing knowledge of Workwell’s services and customer needs
As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions.Training Outcome:You'll be level 3 qualifed in Customer Service.Employer Description:At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office supportWorking Hours :Monday to Friday - 37.5 hours per week. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills....Read more...
Commercial HVAC Field Service Technician required to provide exceptional customer service and technical support to manufacturing and production clients across the south of England.
You will deliver service and maintain plant and equipment to industrial manufacturing and production customer sites.
Requirements
Service or field technician experience of manufacturing HVAV or related equipment.
Able to work with minimal supervision.
Certificates with F-Gas advantageous.
Responsibilities:
Diagnose system problems.
Servicing products and equipment on assigned projects and customer site visits.
Planned Preventative Maintenance or PPM.
Customer Breakdowns, Warranty work, Hire and Commissioning equipment.....Read more...
Shift Manager required to assistant the General Manager in leading a dynamic and busy hospitality customer service team.
Requirements
Restaurant experience ideally at a large chain franchise.
Lead a customer service team delivering outstanding customer experiences.
Food service operational excellence and profitability knowledge.
Responsibilities
Team Leadership Development, recruit, coach, and develop staff.
Brand Excellence, deliver amazing food quality, service speed, and customer experience.
Ensure efficient staffing and labor deployment.
Monitor waste, energy use, and food safety protocols to meet sustainability goals.
Help hit sales targets and maintain operational efficiency and profitability.....Read more...
Commercial HVAC Field Service Technician required to provide exceptional customer service and technical support to manufacturing and production clients across the south of England.
You will deliver service and maintain plant and equipment to industrial manufacturing and production customer sites.
Requirements
Service or field technician experience of manufacturing HVAV or related equipment.
Able to work with minimal supervision.
Certificates with F-Gas advantageous.
Responsibilities:
Diagnose system problems.
Servicing products and equipment on assigned projects and customer site visits.
Planned Preventative Maintenance or PPM.
Customer Breakdowns, Warranty work, Hire and Commissioning equipment.....Read more...
Service Advisor Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)
We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.
The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.
Key Responsibilities
- Deliver outstanding customer service at all times, both face-to-face and over the phone
- Manage bookings for vehicle servicing, maintenance, and repairs
- Liaise with technicians to ensure work is completed on time and to a high standard
- Clearly explain vehicle faults, repairs, and costs to customers
- Prepare and manage job cards, invoices, and service documentation
- Maintain accurate customer and vehicle records
- Upsell relevant aftersales products and services where appropriate
- Ensure all administrative tasks are completed accurately and efficiently
Requirements
- Previous experience as a Service Advisor or within automotive customer service
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Confident using computer systems and dealership software
- Ability to work well under pressure in a busy environment
- High attention to detail
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am 6:00pm
- 1 hour lunch break
- 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate)
Salary & Benefits
- Basic salary of £29,741
- Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount schemes (including vehicle purchase and cycle to work)
- Health and wellbeing support services
- Free eye tests and seasonal flu vouchers
- Employee perks and event opportunities
Additional Information
- Applicants must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
- Unfortunately, visa sponsorship is not available for this role
If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Foray Motor Group is a leading Ford provider of sales, servicing & parts and accident repair. We operate eight Ford-approved dealerships across the South of England: Andover, Bridgwater, Dorchester, Poole, Shaftesbury, Salisbury, Taunton and Yeovil. With an independent branch located in Southampton. Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Welcome to Group 1 Ford Basingstoke, located on Aldermaston Road, Hampshire.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Ford test-drive, book an Ford service or MOT, value your current Ford or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehcile + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England
Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.
As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.
Responsibilities:
- Attend customer sites to service and repair laser systems across a specified product range, as directed.
- Install new systems and deliver customer training.
- Confidently provide on-site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company’s head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
- Undertake any additional duties appropriate to the role, as required.
Job Requirements:
- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.
What Is Offered:
- Fully stocked company vehicle
- Paid expenses, plus mobile phone and iPad
- 25 days annual leave plus bank holidays
- Full training
- Supportive and friendly working environment
- Company uniform
- Strong problem-solving abilities
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Sales & Customer Service Advisor£26,000 pa basic salaryOffice based (B76 area)An exciting opportunity for a Sales & Customer Service Executive to provide excellent customer service and sales support.About usCentre Tank Services is an established market leading fuel handling equipment supplier. We are currently seeking a highly motivated and results-driven Sales & Customer Service Advisor to join our dynamic sales team for an Established Oil and Fuel Equipment Distribution Company who are leaders in their market.The successful candidate will be responsible for managing customer relationships, providing quotations, identifying sales opportunities, and following up on leads. This position requires a professional individual with excellent communication skills and a commitment to achieving sales targets.Duties & responsibilities
Managing customer relationships and enquiries.Providing accurate quotations for core brands.Delivering excellent customer service.Identifying key opportunities for growth.Following up on leads and quotes within agreed SLA.Utilising CRM systems and databases to record all opportunities.Achieving KPIs set by the company.
Skills & experience
Proven experience in a sales or customer service role.B2B sales experience would be advantageous.Excellent written and verbal communication skills.Strong attention to detail and a high level of accuracy.Proficiency in CRM systems and Microsoft Office applications.Ability to manage multiple tasks effectively and meet deadlines.A professional, customer-focused approach with a commitment to service excellence.
What’s on offer
£26,000 pa basic salaryCompany bonus schemeCompany pension schemeHealth cash planLife insuranceLong service annual leave schemeOn site car parkingExtensive training and developmentSupportive, collaborative team culture
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £40k + Bonus + Benefits
- Mon - Fri 45 hours
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in the Bushey area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre to be considered for this role.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £40K Bodyshop Bushey
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £40,000 per annum
- Mon - Fri 8:00am - 5:30pm
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in the Perivale area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre to be considered for this role.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £40K Bodyshop Perivale
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media
Training:You will not need to attend college campuses to complete this apprenticeship. Training Outcome:To progress within the business to a full-time position or to a higher level apprenticeship.Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Services Office Administrator
Location: Clevedon, Somerset
Are you an organised and customer-focused administrator looking for your next opportunity?
Our client, a well-established engineering company based in Clevedon, is looking to recruit a Customer Services Office Administrator to support the delivery of customer orders and ensure excellent customer service across the business.
As Customer Services Office Administrator, you will:
Support the delivery of customer orders to agreed requirements
Work closely with the Customer Service Manager and other departments across the business
Provide excellent customer service and administrative support
Help ensure smooth day-to-day office operations
Promote and support the company’s core values and employee ownership culture
Key Skills and Experience required for this role:
Previous experience in a customer service or office administration role
Strong communication and organisational skills
Good attention to detail
Ability to work well within a team environment
This is a fantastic opportunity to join a successful engineering business with a supportive team environment and strong company values.
To apply, please send your CV to NDrain@redlinegroup.Com Or call 01582 878828 for more information.....Read more...
Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.
Service Desk Responsibilities
Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
Provide updates to customers on job progress and status
Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
Installation administration
Prepare job sheets for engineers
Send completed installation documentation to customers
Log completed installations on internal systems
Maintain accurate records of installation activity
Engineer Support
Maintain the engineer documentation folders
Prepare installation packs for upcoming jobs
Technical & documentation
Maintain vehicle installation records
Organise and manage database versions
Record parts used during installations
Track stock used by engineers
Log faulty equipment returns (RMA process)
General Administration
Monitor shared email inboxes (support@ / installations@)
Respond to basic customer enquiries professionally
Organise shared folders and internal documents
This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.Training:Training to be Provided
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
Structured off-the-job training with Rochdale Training
Service desk and operations management
Customer service and communication skills
Business systems and administration processes
Technical documentation and record keeping
Functional Skills in maths and English (if required)
End Point Assessment
Training Outcome:
Progression into a permanent service desk or operations role
Development into technical administration or coordination roles
Increased responsibility within customer support or installations
Full-time employment?Yes – potential for a permanent role following successful completion.
Progression Opportunities Identified?Yes – Service desk, operations and technical support pathways.Employer Description:McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.
This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.
The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.Working Hours :Monday – Thursday
9:00am – 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
An opportunity has arisen for a Service Advisor to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.
As a Service Advisor, you will be delivering high-quality aftersales experience through customer-facing service coordination and support.
This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits.
You will be responsible for
? Acting as the first point of contact for customers both face to face and over the telephone
? Managing service bookings and keeping customers updated throughout the process
? Liaising with workshop and internal departments to ensure smooth workflow
? Supporting service-related administration and record keeping
? Advising customers on additional services such as maintenance plans and vehicle health checks
? Ensuring a consistently high standard of customer satisfaction and care
? Handling queries professionally and efficiently
What we are looking for
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Ideally have 1 year of experience working in a franchised car dealership
? Strong customer service focus with a professional and friendly approach
? Confident communication skills, both verbal and written
? Good IT literacy and ability to use dealership systems
? Ability to multitask and manage a busy workload effectively
? Full UK driving licence
What's on offer
? Competitive salary
? Performance-related bonus opportunities
? Company pension scheme
? Company Car
? Generous annual leave entitlement
? Bereavement leave
? Manufacturer and internal training and development support
? Employee wellbeing and recognition initiatives
? Staff discounts and benefits platform
? Career development opportunities within a growing organisation
This is a great opportunity for an experienced Service Advisor looking to join a resp....Read more...
Internal Sales Specialist Permanent, Full timeCompetitive salary dependent on experienceBradford (Euroway) – office basedObjective of the RoleTo provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.Main tasks
Sales administrationCustomer service
Responsibilities/ Authority
Deliver excellent customer service via telephone, email and face-to-face interactionsRespond promptly and professionally to customer enquiries and requestsHandle customer complaints efficiently, ensuring issues are resolved in a timely mannerProvide accurate product, pricing and delivery information to customersProcess customer orders, applications, forms and account requests accuratelySet up and maintain customer accounts and records within internal systemsCarry out customer verification and compliance checks where requiredManage customer accounts and maintain strong ongoing relationshipsCoordinate with internal departments to ensure smooth order processing and service deliveryOrganise workload effectively to meet customer deadlines and expectationsEscalate unresolved issues to the appropriate department or team member when necessaryMaintain accurate records of customer interactions, enquiries, complaints and actions takenPrepare and distribute customer activity and service reports as requiredMaintain and update customer databases and administrative recordsFollow up with customers to ensure satisfaction and resolution of queriesSupport continuous improvement by providing feedback on customer service processes and efficienciesContribute to business projects and wider team initiatives when requestedSupport, supervise and coach apprentices where applicable
Education
High school diploma, general / commercial education degree or equivalentNumeric, oral and written language applications
Skills & ExperienceProfessional Experience
Previous experience within customer service, internal sales, sales support or a similar commercial roleMinimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
Good working knowledge of Microsoft Office, including Excel and WordExperience using ERP systems such as SAP, BPCS or similar business systemsConfident using email communication platforms such as OutlookUnderstanding of customer service principles and best practicesStrong administrative and data entry skills with good typing accuracyComfortable using a range of computer systems and applicationsProduct knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
Strong problem-solving and analytical abilitiesAble to prioritise workload and manage multiple tasks effectivelyHigh attention to detail and accuracyStrong organisational and data management skills
Personal Attributes
Excellent interpersonal and communication skills, both verbal and writtenStrong listening and customer service skillsProactive, adaptable and able to use initiativeCalm and professional under pressurePositive and collaborative team playerFluent English language skills; additional languages would be advantageous
Interested? Please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:Our Centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiasm needed to drive our business forward. Working Hours :Monday - Friday, starting at 8.30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
As a long-established business serving both commercial and private customers, we pride ourselves on delivering expert diagnostics, high-quality repairs, and exceptional customer service. This apprenticeship is the perfect entry point into a dynamic environment where you will gain hands-on experience, industry knowledge, and professional skills that will set the foundation for a successful career.
In this role, you will work closely with experienced technicians and front-of-house staff, learning how to manage customer enquiries, schedule repair work, and ensure a smooth service process from initial contact through to job completion. You’ll develop a strong understanding of diesel fuel injection systems, parts supply, and workshop operations, while building excellent communication and organisational skills.
We are looking for someone who is eager to learn, has a genuine interest in automotive or mechanical systems, and is committed to providing excellent customer service. In return, we offer full training, support towards recognised qualifications, and the opportunity to grow within a specialised and in-demand industry.
Join us and take the first step towards a skilled and secure career in diesel engineering and service management.
Job Duties
Perform a service and sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery
Successfully complete sales/service enquiries to the best commercial outcome for the company
Be flexible and willing to undertake tasks and roles which may combine other roles
Handle customer queries efficiently and effectively, offering a professional service at all times
Ensure the accurate completion of company paperwork, including delivery paperwork, and QHSE documentation
To help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM
To work closely with the Service Team to ensure that the aims and objectives of the business are met
To provide regular reports and feedback to the GM, including all areas of concern
Communicate with our customers on a daily basis, maintaining high levels of contact with them and ensuring that their needs are being met by the business
Job Purpose
To act as a front-line liaison between the customer and their requirements and to promote the services of the business
To have responsibility for the sales and GP generated from the service function
To have good technical knowledge of the services offered by the company
To liaise between the customer and techniciansCarry out all duties efficiently and effectively
Training Outcome:This post is offered with a view to permanent employment after the conclusion of the formal apprenticeship training programme, with a full salary review at this point.Employer Description:Feather Diesel Services is a diesel fuel pump and injector repair specialists & suppliers – we are OEM approved market leaders in the supply of new and exchange diesel pumps and injectors and authorised repairs, with premium technical support readily available. We also offer a full vehicle servicing and maintenance service specialising in diesel vehicle diagnostics and repairs.Working Hours :Monday to Friday, 08:00 – 17:00 with a 1-hour unpaid lunch break.Skills: Communication skills,Customer care skills,Team working,Initiative,Non judgemental,Adaptable....Read more...
As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:
Welcome customers warmly and assist with inquiries in person, over the phone, and via our email ticketing system.
Handle customer complaints or concerns professionally, seeking solutions to ensure satisfaction.
Process transactions accurately and efficiently.
Assist with stock management, ensuring stock is where it needs to be to achieve on time in full deliveries.
Maintain cleanliness and organisation of your area.
Learn about products and services offered by the business and provide information and recommendations to customers.
Complete administrative tasks as needed, such as filing paperwork or updating customer records.
Who we are
Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.
Our customers rely on us to deliver accurate, dependable service in fast-paced and often time-critical environments.
Our Retail Support Team is a centralised customer service function based in Leeds. The team supports specialist customers operating in cold chain retail.
The work is varied, detailed, and plays a key role in customer satisfaction and retention.
The opportunity:
We’re offering the opportunity to join our Retail Support Team as a Customer Service Advisor Apprentice.
This is a real job with real responsibility, combined with structured training through a recognised apprenticeship. You’ll learn how to provide professional customer service in a B2B environment while building valuable skills for a long-term career with us.
No previous industry experience is required — full training will be provided.
What you’ll be learning and doing:
Handling customer enquiries by phone and email in a professional manner
Processing customer orders accurately using company systems
Communicating clearly with customers about orders, deliveries and queries
Working with internal teams to resolve customer issues
Developing knowledge of products, systems and processes
Organising and prioritising tasks in a busy office environment
Building confidence, attention to detail and customer service skills
About the apprenticeship:
Level 2 Customer Service Practitioner
Work-based learning with dedicated off-the-job training time
Support from a workplace mentor and external training provider
Opportunity to progress into a permanent Customer Service
Advisor role, based on performance and capability
Who we’re looking for
We’re looking for someone with the right attitude and willingness to learn.
You may be a good fit if you:
Enjoy helping people and solving problemsTake pride in accuracy and attention to detailAre reliable, organised and keen to develop new skillsCommunicate clearly and professionallyAre comfortable using computers and learning new systemsWant to start or build a career in a professional business environment
What we offer
A permanent role combined with recognised apprenticeship trainingStructured support and development from day oneA professional, supportive team environmentClear expectations and on-the-job coachingCompetitive apprentice salary and company benefits
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.Training:The apprentice will have an assigned Educator from Heart of England Training.Training Outcome:It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given.Employer Description:Who we are Beijer Ref UK is a leading B2B wholesaler in the refrigeration and HVAC sector, supplying professional contractors who install and maintain systems across retail food, cold storage and commercial environments.Working Hours :Working Week (Days and Hours to be included)
Mon- Friday 8am-5pm 1-hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
