Service Advisor / Automotive Service Advisor / Aftersales Advisor
Location: Ashford, Kent
Salary - Upto £31k basic with OTE £40K
Job Type: Full Time Permanent
Industry: Automotive / Motor Trade / Vehicle Service
A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service.
This role is ideal for candidates currently working as a:
- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Motor Trade Service Advisor
- Dealership Service Advisor
Key Duties
- Managing vehicle service bookings and customer appointments
- Handling vehicle drop-off and collection
- Completing pre-service customer calls
- Providing progress updates during vehicle repairs
- Liaising with technicians and workshop controllers
- Managing job cards, service administration and customer records
- Upselling vehicle health check repairs and additional work
- Maintaining high levels of customer satisfaction
- Achieving service department KPIs and targets
Experience Required
- Previous experience as Service Advisor / Aftersales Advisor
- Experience in automotive dealership, garage or service centre
- Strong customer service and communication skills
- Good IT and administration skills
- Ability to work in a fast-paced motor trade environment
- A full UK driving licence
Benefits
- 32 days annual leave including bank holidays
- Training and career development
- Staff discounts on servicing and parts
- Team events and company socials
- Modern digital service systems
If you are interested, please apply here. ....Read more...
Senior Service Advisor Team Leader Opportunity (Automotive)
We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.
ð LOCATION Maidstone, Kent
ð¼ JOB TYPE Full-Time | Permanent
ð° SALARY & BENEFITS
- £35,000 basic + OTE £40,000£45,000
- Departmental bonus scheme
- Customer satisfaction (CSI) bonus
- Upsell / performance bonus
- Saturdays paid in addition to basic salary
- Clear progression to Service Manager
- Supportive and professional working environment
ð ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.
ð§ KEY RESPONSIBILITIES
- Support and lead a team of Service Advisors
- Oversee day-to-day Service Reception operations
- Deliver outstanding customer service and maintain high CSI scores
- Manage bookings, job allocation, and workshop coordination
- Drive upselling of additional work and services
- Handle customer queries and escalations professionally
- Monitor performance and support team development
- Work closely with Aftersales and senior management
ð¤ ABOUT YOU
- Experience as a Service Advisor or Senior Service Advisor within a main dealership
- Previous team leadership, mentoring, or supervisory experience (preferred)
- Strong customer service and communication skills
- Commercial awareness with upselling experience
- Organised and able to work in a fast-paced environment
- Ambitious and motivated to progress into a Service Manager role
â° WORKING HOURS
- Monday to Friday: 08:00 18:00
- 1 in 2 Saturdays (1 in 3 negotiable): 08:00 13:00
If youre an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.....Read more...
This is an apprenticeship role.A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:• Interpreting customer concerns and comments and liaising with technicians• Booking/scheduling vehicle services• Liaising with customers about any additional work required• Estimating time and costs associated with repairs• Handling customer complaints• Responding to customer requests• Tracking the vehicle through the workshopTowards the end of the apprenticeship, all candidates will be required to produce a high-level project to improve and develop business needs.The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15-month period.Training:Level 3 Customer Service Specialist Standard - 15-18 months.Training Outcome:Permanent role upon successful & satisfactory completion of the apprenticeship.Employer Description:Lanehouse Group are a Suzuki dealer and can supply a wide range of Suzuki cars covering the Dorset area including Weymouth and Bridport. We can also service your Suzuki cars including MOT, Parts, Accessories, accident repair and much more. With trained Suzuki staff you can expect the best possible service from our fantastic team. .Working Hours :40 hours between 8am-6pm Mon - Sat.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
We are seeking a skilled Field Service Engineer to join a busy, dynamic team supporting materials handling equipment. In this role, you will report to your local service manager and be responsible for ensuring all machinery both customer-owned and company-owned is fully operational.
You will diagnose faults, perform servicing, and carry out emergency repairs on a variety of equipment. Working independently on customer sites, you will need to communicate effectively with clients and colleagues while ensuring all service documentation is accurate and complete.
This is an excellent opportunity for someone with a technical background who enjoys problem-solving and delivering exceptional customer service.
Key Responsibilities
- Diagnose, service, and repair mechanical, electrical, and hydraulic systems on materials handling equipment.
- Perform emergency repairs on-site to minimise downtime for customers.
- Work safely and independently on customer sites, adhering to all health and safety regulations.
- Maintain accurate records of work carried out, including service reports and compliance documentation.
- Liaise professionally with customers and internal colleagues to ensure a smooth service experience.
Skills and Experience
- Technical background in materials handling equipment, industrial machinery, or similar.
- Proven experience and qualifications in a field service or maintenance role.
- Hands-on experience with mechanical, electrical, and hydraulic systems.
- Strong customer service skills and professional communication abilities.
- Motivated, proactive, and able to work independently while following safe working practices.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a range of industry-leading equipment.
- Career development and training opportunities to enhance technical skills.
- Supportive and collaborative working environment.
If you are a motivated, skilled Field Service Engineer looking for your next challenge, we want to hear from you! Please contact Peter on 07485986178 or peter@holtautomotive.co.uk....Read more...
Service Delivery Manager – Managed Services Provider
Location: Hybrid / London Salary: Up to £55,000, depending on experience
A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.
The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction.
The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.
Key Responsibilities:
Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.
Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.
Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.
Acting as the senior point of escalation for service‑related matters and ensuring timely resolution.
Building and maintaining strong customer relationships through regular service reviews and performance reporting.
Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.
Identifying opportunities to enhance service efficiency, quality, and customer experience.
Experience required:
Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment.
Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.
Confident leadership style with the ability to motivate, guide, and develop teams.
Excellent communication and stakeholder‑management skills.
A customer‑focused approach with a commitment to delivering high‑quality service.
Ability to balance strategic thinking with hands‑on operational involvement.
Paying up to £55,000, depending on experience.
Hybrid / London based.
Must be eligible to work in the UK.....Read more...
Service Advisor / Automotive Service Advisor / Aftersales Advisor
Dartford, South East London
Salary: £31,000 basic + uncapped OTE of £38,000+
Join a busy, high-performing dealership as an experienced Service Advisor in Dartford.
Earn £31,000 basic with uncapped OTE of £38,000+ plus bonus and benefits.
MondayFriday hours, no weekends, and real career progression.
Apply now to take the next step in your automotive career.
Key Responsibilities
- Greet customers and manage all service bookings in a professional and friendly manner
- Ensure all vehicles are processed in line with company procedures and industry standards
- Plan and manage the Service Department diary to maximise workshop efficiency and technician utilisation
- Promote aftersales services, including servicing, repairs, and parts, to drive repeat business
- Deliver outstanding customer service and achieve high customer satisfaction scores (CSI)
- Upsell additional work, services, and products to meet revenue and profitability targets
- Maintain a professional appearance and represent the business to a high standard
Requirements
- Minimum 2 years experience as a Service Advisor / Aftersales Advisor within a franchised dealership
- Strong understanding of automotive aftersales, service processes, and customer care standards
- Excellent communication and interpersonal skills
- Target-driven with a proactive and positive can-do attitude
- Highly organised with the ability to manage a busy workload
- Full UK Driving Licence (required)
About You
- Customer-focused and committed to delivering exceptional service
- Professional, presentable, and motivated to succeed
- Ambitious with a desire to progress within the motor trade
- A strong team player who thrives in a fast-paced environment
Salary & Benefits
- £31,000 basic salary
- Uncapped OTE of £38,000+
- Performance-related bonus
- Company pension
- Life insurance
Working Hours
- Monday to Friday
- 8:00am 6:00pm
Apply Now If you are an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor / Service Receptionist looking to take the next step in your automotive career, we would love to hear from you.....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum + Bonus + Benefits
- 23 days holiday + bank holidays
- Additional days holiday per service year (up to 28 days)
- Pension scheme
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Weybridge area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Weybridge
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in Manchester, Greater Manchester, supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, Manchester, Greater Manchester, will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in Manchester, Greater Manchester. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £40k + Bonus + Benefits
- Mon - Fri 45 hours
- Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in the Bushey area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre to be considered for this role.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £40K Bodyshop Bushey
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
Customer Service Administrator role available! We are looking for a Customer Service Administrator to join a successful Chemical Manufacturing company in Bradford who has a global reach. Working for this company brings a competitive salary, pension contribution, 24 days annual leave + bank holidays, contribution towards Private Healthcare and more. The team is friendly, dynamic and welcoming. This role is a 6-month temporary contract with the potential to be extended.
Summary:
Role: Customer Service Administrator
Monday – Friday, 8:30 – 5pm
A temporary role guaranteed for 6 months but potential to be extended
Salary: £26,780
Has training and development opportunities available
1 hour lunch break
Main Duties of Customer Service Administrator:
Manage orders from enquiry through to completion
Liaising with customers over the phone and email to manage their enquires, process orders and apply costs correctly
Produce Invoices and credit notes for orders and returns
To be of general assistance in the smooth running of the office and department processes
Set up new customer accounts
Maintenance of documentation to ensure information is up to date and accurate
Communicating with internal and external customers
Requirements of Customer Service Administrator:
Able to communicate effectively over the phone and face to face
Ability to use Microsoft Office and willing to learn in house software systems
Experience dealing with complaints & enquiries
Experience in processing orders
Experience working with Microsoft Navision is desirable but not essential
If this Customer Service Administrator role would be of interest, please contact Ava Murphy at E3 Recruitment – 01484 645 269.
....Read more...
Customer Service AdministratorSalary £26,561 pa 40 hours per week Huntington Cambridge PE29 7DHPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department.Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, and processing of warranty claims. Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earnings and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand-specific certifications.Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up to date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up to date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
Student to complete a a Customer Service Practitioner Level 2 Apprenticeship
Functional skills if required
Training Outcome:
Possible progression opportunities
Employer Description:Barnsley College offers a broad range of study options designed to support learners at every stage of their journey, including vocational programmes, A Levels, T Levels, apprenticeships, adult courses, and university-level qualifications. With subjects spanning areas such as business, healthcare, digital technologies, construction, art, sport, and many more, students can choose from a diverse selection of pathways to suit their interests and career goals.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Further opportunities to develop career to become a fully qualified master technician and MOT tester
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer Description:Welcome, esteemed motorist, to West Riding Hyundai, your trusted destination for exceptional new and used vehicles across Lancashire and West Riding. As you’re already here, you’re on the path to discovering unparalleled service and a superb selection of cars designed to meet every lifestyle and budget. From our friendly forecourts in Bolton, Bury, Colne, and Manchester, we are dedicated to providing a seamless and satisfying car-buying experience. Get ready to explore a world where quality, value, and customer care drive everything we do.Working Hours :Monday- Friday, 8.00am- 5.00pm with a 30-min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Field Service Engineer Southampton £32,000 - £34,000 Basic + Overtime (OTE £40,000) + Van (Personal Use) + Medical + Gym + Premier Inn Card + 25 Days Holiday + Birthday Off + Pension + Stability + Immediate Start
Are you a Field Service Engineer who wants a rewarding role? Do you want to join a well-established company that genuinely looks after its employees and offers a strong package, supportive culture, and long-term stability?
This is a fantastic chance to join a growing company as a Field Service Engineer within the healthcare sector, servicing care homes across the South West. If you have experience in the industry then great! If not, experience with electro-mechanical equipment (medical devices, coffee machines, white goods, etc.) transfers just as well. A role in a recession proof industry that offers real variety!
Your Job As A Field Service Engineer Will Include:* Servicing, maintaining, and repairing healthcare equipment in care homes * Fault finding, testing, and ensuring compliance and safety standards * Covering the South * Providing excellent customer service and building strong client relationships * Accurate completion of job notes and reports using mobile devices
As A Field Service Engineer You Will Have:
* Electro-mechanical background – medical, coffee, vending, white goods or similar all transferable * Full clean UK driving licence (essential) * Experience working in field service roles * Strong fault-finding and problem-solving skills * Excellent communication and customer service skills * Flexible, reliable, and able to work independently
If interested please apply or contact Billy on 07458163030.Keywords: Field Service Engineer, Service Technician, Maintenance Engineer, Electrical, Mechanical, Medical Equipment, Coffee Machine, Vending Engineer, White Goods, Fault Finding, Servicing, Repairs, Installation, Customer Service, Southampton, Winchester, Portsmouth, New Forest, Bournemouth ....Read more...
As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
Creating job records, maintaining the database
Responding to customer queries
Dealing with any queries, customer complaints
Dealing with contract renewals
Managing purchase orders
Scheduling invoices
Processing and uploading orders
Liaising with customers daily basis regarding quotes, work orders, providing updates
Portal management
Organising quotes
Scheduling invoices
Uploading and processing orders
Liaising with internal teams including business development managers
Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
High levels of customer service over the phone and by email
Solid administration skills
Highly organised with excellent levels of attention to detail
Adaptable in a changing environment
Credit control experience would be ab advantage
Strong IT skills
What’s in it for you?
A starting salary of up to £26,500
Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)
23 days hol + bank hols (you can also buy and sell hols days)
Birthday day off (after one year service)
Training, development and progression
Annual performance and company related bonus
Associate days, socials
Associate equity program
Plenty of free parking
....Read more...
Working within Thurrock Office locationas an Office Customer Service / Administration Apprentice
Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
Completing documentation/administrative tasks
Use of IT Systems including Microsoft office
Administration Duties
Updating /data entry
Logging orders onto the system
Learning and gaining knowledge of products
Building skills with communications and customer relations
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths & English Level 2 (If Required)
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:
Can progress within business depending on business needs and performance
Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday - Friday, 8.00am - 5.00pm.
1 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers
Keeping up to date with the most recent product information
Resolving challenges
Understanding the extended customer journey
Understanding how to apply different skills and behaviours in various different situations
Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
Apply knowledge and skills to find solutions to complex challenges
Analyse service levels and develop options for improvement
Training:Working towards a Level 3 Apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Customer Support Executive
Front of House- Brand Representative
Customer Service expert leading to after sales, service advisor or parts advisor
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As an Apprentice Customer Service Assistant, your day-to-day duties will include, but are not limited to:
Facilitate the sale of tickets, gift vouchers, memberships, donations and supplementary items, using Spektrix, a cloud-based ticketing software.
Ensure that the Spektrix database is kept up to date to enable the marketing team to make effective communication with customers via email, telephone and mail.
Follow established procedures to ensure the security and confidentiality of cash, cheque, credit and debit card transactions and customer data.
Monitor the Hippodrome’s box office email account and respond to queries received via this channel.
Make outgoing calls to groups to chase payment for outstanding reservations.
Take responsibility for the attractive presentation of working areas, including a daily check and update displays of leaflets and posters.
Maintain the system for recording receipt and despatch of lost property.
Record and communicate customer feedback and pass any complaints to a senior member of staff.
Work across multiple box office sites; Hippodrome main box office, stage door, Hullabaloo and mobile box office.
Ensure that a high standard of customer service is delivered at all times.
Training:Training will be provided to achieve the following qualifications:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place periodically at our training centre (DL1 5PT). During the course you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Customer Service Level 2 apprenticeship standard.Training Outcome:Successful completion of this apprenticeship could lead to:
Learner could progress to:
Level 3 Business Administrator Apprenticeship
Level 3 Customer Service Specialist Apprenticeship
Full time employment
Employer Description:Darlington Hippodrome is a beautiful Edwardian theatre, rooted in the local community and is the jewel in Darlington's crown. The Theatre offers a varied programme of the highest quality theatre, opera, comedy, music and dance touring nationally, as well as its much-loved annual family pantomime. Darlington Hippodrome are searching for a dynamic individual who is looking towards a career in customer service or within the Arts Industry to join them as Apprentice Customer Services Assistant to become an integral part of the box office team.Working Hours :The working hours will be shifts within the opening times below:
Mon - Saturday 10am - 6pm on non-show days
Mon - Saturday 10am - 8.30pm on show days
Sunday occasional hours between 12pm - 8pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
