An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation's customer-focused strategy.
You will be responsible for:
? Deliver high-quality customer service with empathy and professionalism.
? Develop strong internal relationships across admin and operational teams.
? Manage customer queries efficiently and in a well-organised manner.
? Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.
? Act as the primary contact for customer communication via phone and email.
? Maintain up-to-date and accurate order information within internal systems.
? Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.
? Conduct initial contract reviews and quality checks on incoming work orders.
? Identify and escalate customer complaints appropriately to support swift resolution.
? Assist the logistics function in coordinating timely deliveries.
What we are looking for:
? Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
? Possess customer service experience, preferably in a technical environment.
? Skilled in Microsoft 365 apps, especially Outlook.
? Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation's customer-focused strategy.
You will be responsible for:
* Deliver high-quality customer service with empathy and professionalism.
* Develop strong internal relationships across admin and operational teams.
* Manage customer queries efficiently and in a well-organised manner.
* Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.
* Act as the primary contact for customer communication via phone and email.
* Maintain up-to-date and accurate order information within internal systems.
* Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.
* Conduct initial contract reviews and quality checks on incoming work orders.
* Identify and escalate customer complaints appropriately to support swift resolution.
* Assist the logistics function in coordinating timely deliveries.
What we are looking for:
* Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Customer Service Manager – B2B Drinks Platform – London – Up to £50,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Manager to lead a London based team to drive commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, drive overall satisfaction and manage the platform functionality at head office level.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Lead, coach and develop the Customer Service team, ensuring high performance, accountability and engagement.Own the customer service strategy, setting clear standards, processes and service levels that align with business goals.Oversee buyer and customer onboarding, ensuring a seamless, professional and efficient experience for all new partners.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B customers.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer service Manager candidate:
Proven experience in a customer service leadership role, ideally in FMCG, drinks, hospitality or B2B environments.Strong people manager with a track record of building, coaching and motivating high-performing teams.Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
? Greet clients and manage vehicle check-ins and check-outs
? Provide updates to clients and upsell services where appropriate
? Schedule appointments and manage bookings to avoid overbooking
? Respond to customer inquiries via phone, email, and online
? Sell repair packages, parts, and services to customers
? Maintain accurate customer records and service details
? Assist with inventory management and order parts as needed
? Coordinate with the workshop team to meet service requirements
? Handle customer complaints and queries professionally
What we are looking for:
? Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
? Experience in sales / customer service.
? Ideally have 1 year of experience as Service Advisor.
? A solid understanding of vehicle mechanics and internal components.
? Strong verbal and written communication skills
? A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
* Greet clients and manage vehicle check-ins and check-outs
* Provide updates to clients and upsell services where appropriate
* Schedule appointments and manage bookings to avoid overbooking
* Respond to customer inquiries via phone, email, and online
* Sell repair packages, parts, and services to customers
* Maintain accurate customer records and service details
* Assist with inventory management and order parts as needed
* Coordinate with the workshop team to meet service requirements
* Handle customer complaints and queries professionally
What we are looking for:
* Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
* Experience in sales / customer service.
* Ideally have 1 year of experience as Service Advisor.
* A solid understanding of vehicle mechanics and internal components.
* Strong verbal and written communication skills
* A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Richmond Motor Group Southhampton are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship, the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.
The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years.
The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises.
Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Service Control Supervisor
Location: Elland (near Halifax) Salary: £35,000 – £40,000 DOE Hours: Rotational shifts between 7am–7pm (8-hour shifts such as 7–3 / 8–4 / 9–5)
Role Summary
We are seeking an experienced and people-focused Service Control Supervisor to lead the day-to-day operations of a busy service office. This role plays a key part in ensuring that repair and maintenance activities are scheduled efficiently, completed to a high standard, and fully aligned with customer expectations.
You will oversee a team of controllers, providing real-time support, coaching, and quality checks to maintain consistently high performance. By driving effective resource allocation, developing your team, and ensuring strong communication across departments, you will directly influence service reliability, customer satisfaction, and overall operational excellence.
What You’ll Be Doing as Service Control Supervisor
Overseeing daily service workloads and ensuring priorities are managed effectively.
Coaching and supporting Service Controllers on operational tasks, customer communication, and problem-solving.
Mentoring new and existing team members, ensuring consistent understanding of processes and standards.
Handling escalated customer or internal queries, delivering swift and positive resolutions.
Preparing accurate reporting for operational performance, efficiency, and resource utilisation.
Maximising the effective deployment of Field Service Engineers by considering geography, skillsets, and capacity.
Ensuring service activities are planned and delivered efficiently, minimising downtime.
Working closely with fleet and service teams to review feedback, drive improvements, and support service enhancement initiatives.
Leading consistent Quality Control checks to ensure service work meets required standards.
Maintaining strong documentation and ensuring transparency across all service activities.
Promoting high levels of customer satisfaction through clear communication and proactive management.
Collaborating with other departments on new projects, process improvements, and operational changes.
People Leadership
Setting clear objectives for team members and reviewing progress regularly through one-to-ones and appraisals.
Working in partnership with HR on performance, attendance, and people-related processes.
Supporting ongoing development through coaching, training, and personal development plans.
Encouraging a positive, motivated team culture that reflects organisational values.
Planning for succession and proactively developing future talent within the team.
What We’re Looking For in a Service Control Supervisor
Proven experience managing a team within a customer service, scheduling, operations, or service control environment.
Strong coaching ability with experience delivering or overseeing Quality Control processes.
Excellent communication and interpersonal skills, with the confidence to handle escalations and lead team development.
Highly organised, with the ability to prioritise work in a fast-paced environment.
Strong analytical skills and the ability to interpret operational data to inform decisions.
A collaborative approach, working effectively with other departments to support wider business goals.
A proactive mindset focused on continuous improvement, service quality, and operational efficiency.
Benefits
£35–40k salary (DOE)
Cycle to Work Scheme
Employee Discounts
Free On-Site Parking
Health & Wellbeing Programme
Life Insurance
Referral Programme
Company Sick Pay
25 Days Annual Leave
Ongoing training, coaching and professional development opportunities
Supportive, safety-first working environment
Opportunity to make a meaningful impact on service quality, reliability and operational performance
For more information about the Service Control Supervisor position, please contact Sophie Ranson at E3 Recruitment.....Read more...
JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance. This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension. The customer service / order analyst responsibilities include: Providing excellent customer service to external and internal customers Answering phones and emails, researching issues, responding to customers in a professional and timely manner Enter, research, maintain and track customer orders Placing drop ship purchase orders Sending samples to customers Qualifications 2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Ability to calculate and work with ratios, fractions, and multiplication Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online!....Read more...
We are looking for someone enthusiastic and motivated to join our SLM Toyota team as an Apprentice Customer Service Specialist. The main responsibility of a Customer Service Specialist is to provide professional support to our SLM Toyota customers via telephone or digital medium. The ideal candidate will have excellent interpersonal skills to be able to build rapport and create a positive experience by determining the customer’s needs.
Training will be wholly provided on-site. The apprenticeship provider will support the successful candidate from their first day until their final assessment point. The apprenticeship will be complimented by both internal and Toyota training, enabling the Customer Service Specialist to become an expert in the products and services offered by SLM Group, and work as part of the wider dealership teams.
The successful candidate will work a total of 40 hours, Monday to Friday. There is the opportunity for the working hours to be flexible, and can be discussed with the successful candidate.
Your role will include:
Handle inbound customer enquiries via telephone, email, and digital channels, providing clear and friendly support
Make outbound calls to existing customers to offer assistance, provide service reminders, and ensure overall satisfaction with their vehicle and dealership experience
Accurately determine customer needs and direct them to the appropriate department or solution within the dealership
Build positive relationships with customers by delivering a warm, professional, and helpful service at all times
Update customer records and appointment details in internal systems to maintain accurate and up-to-date information
Support the wider dealership team by coordinating bookings for service, maintenance, MOTs, and test drives
Follow up with customers after appointments or services to gather feedback and address any outstanding queries
Assist with digital customer communications, including live chat, online enquiries, and follow-up messages
Promote relevant Toyota products, services, and offers when appropriate to enhance the customer experience
Participate in ongoing training sessions to develop product knowledge and improve customer service skills
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description: SLM Toyota is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail....Read more...
An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality
Training Outcome:Possibility of progressing to a higher-level apprenticeship (Level 3 Customer Service) or full-time employment.Employer Description:PDS Direct are the leaders in Nationwide Fragile Distribution, we are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm under pressure. This is an excellent opportunity for someone who is looking to develop their customer service skills in a fast-paced environment.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
We are looking for an experienced Customer Service & Sales Administrator to join our manufacturing client in Poole.
This company can boast a friendly and close-knit team with a great dynamic, they are looking for someone to add value and build their customer base, the position offers lots of variety as you'll be looking after a wide range of market sectors.
The main purpose of the Sales Administrator will be to process orders and build and develop relationships with your given customers in order to maintain the highest levels of customer satisfaction.
Previous experience within sales administration within a manufacturing or production company is advantageous.
This position is office based working Monday to Friday 7:30am - 4pm with an early finish at 1:30pm on Friday
You must be able to commute to the office Monday to Friday.
Benefits for the successful Customer Service & Sales Administrator:
- Free parking & modern new offices
- Early finish on a Friday
- Holiday bookable by the hour
- Voucher incentive raffles
- Birthday voucher
The duties of the successful Customer Service & Sales Administrator will involve:
- Managing customer accounts throughout entire productions process form start to finish
- Produce labour costings and quotations
- Accurately loading sales orders into the system
- Conducting contract reviews with other internal departments
- Talking to your customers about other potential business
- Provide information and support regarding our services
- Keeping accurate records of actions and correspondence
Requirements to be considered for this Customer Service & Sales Administrator role:
- Previous experience within the manufacturing industry
- Previous experience within customer service or sales admin essential
- Strong IT and communication skills are essential
- Process driven
- Inquisitive nature, desire to understand full processes and learn how products are made
- Ability to manage situations with customers using diplomacy and tact
- Confident speaking with customers on the phone
This position is permanent and has the opportunity for training and progression, salary is £25-29k DOE and can offer an immediate start.
If you are an organized and forward thinking person looking for the next step in your career please apply now and Sophie will call you to discuss in more detail.....Read more...
You will become an important part of the office team, helping customers and supporting our engineering operations. FTP Electrical provides nationwide electrical compliance services which include fixed wire testing, PAT testing, fire alarm servicing, emergency lighting inspections, thermal imaging and more. Your role will be key in keeping everything running smoothly.
Typical duties will include:
Handling customer enquiries by phone and email
Booking and scheduling appointments for engineers
Providing updates to customers and ensuring records are accurate
Liaising with internal colleagues to help resolve queries
Learning about the different services FTP Electrical provides and how they support customer safety
General administrative tasks that help the office work efficiently
Preparing paperwork for engineers and ensuring files are complete
This is a busy environment where communication, confidence and a positive attitude are important.Training:You will complete the Level 2 Customer Service Practitioner apprenticeship through Hull College. Training will include a mix of workplace learning, online sessions and regular meetings with an assessor. You will develop skills in communication, professionalism, teamwork, organisation and customer handling while gaining experience from the FTP Electrical team.Training Outcome:On successful completion of the apprenticeship, you may have the opportunity to move into a permanent Customer Service role. With experience, you could progress into roles such as Customer Service Advisor, Scheduler, Service Coordinator or similar positions within the compliance, facilities or electrical services sector.Employer Description:We focus on delivering the highest quality customer service and impartial advice, offering high-quality PAT testing for both commercial and domestic clients.
Our qualified engineers ensure compliance with electrical safety regulations, so you can focus on what matters most.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
This is an exciting opportunity for anyone who wants to start a career in Customer Service, enjoys talking to people, and has the drive to grow our brand, develop relationships, and provide exceptional service to our loyal customers.
Daily duties will include:
Manage incoming and outgoing calls to customers
Use our bespoke IT software to carry out your day-to-day role
Place customer orders and assist with promotional items/POS
Create delivery schedules and process installation requests and repairs
Manage and process customer returns
Complete monthly reporting
Support the Thatchers Cider Shop – both customer-facing and administration
Package online sales for dispatch to customers
Deliver all aspects of customer care
You’ll gain a strong grounding in the business and develop expertise in customer service, communication, and administration
Alongside your line managers and college assessors, our dedicated Talent Team will be there to guide you through your full Thatchers Company Induction, as well as support you throughout your career journey, in the form of regular check-ins.
We’ll help you to complete a L3 Customer Service Apprenticeship with Weston College, and we’ll tailor a training plan just for you, helping you grow through attending business events and networking opportunities.Training:Level 3 Customer Service apprenticeship standard:
Attendance of 1 workshop a month
Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment
If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both maths and English. This will include sitting an exam
You will be given some of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
End point assessment to achieve your final apprenticeship grade
Training Outcome:This is the first time we have advertised for a dedicated Customer Service apprentice. However, we have had previous apprentices who have progressed into Customer Service Team Leader roles.Employer Description:Since 1904, Thatchers has been crafting some of the world’s best cider. Now in our fifth generation of family cider makers, we take pride in our Somerset roots.
We’ve grown a lot, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We’re just getting started.Working Hours :Days of the week: Monday-Friday (will include rotational weekend working).
Times to be confirmed.
Hours per week: 40hrs.
Breaks and lunchtime: 30min lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Initiative,Smartly presented,Confident....Read more...
Service & Installation Engineer – Generators & Load Banks
Are you a Service & Installation Engineer actively looking for a new role? Our client specialises in power generation and load bank systems, offering you the chance to work on advanced equipment in the field and on customer sites.
Responsibilities of this Service & Installation Engineer job based in Stamford:
Carrying out installation, commissioning, servicing and maintenance of load banks and generators across a variety of customer sites.
Working hands-on with both mechanical and electrical systems to ensure equipment is running safely and efficiently.
Diagnosing and troubleshooting technical issues, providing practical solutions to minimise downtime.
Completing installation documentation, service reports and following Standard Operating Procedures.
Supporting continuous improvement activities, feeding back insights from the field to help improve product reliability and performance.
Key requirements for this Service & Installation Engineer job in Stamford:
Demonstratable hands-on experience servicing, installing, or commissioning generators, load banks, or other electromechanical equipment.
Strong mechanical and electrical knowledge with proven practical skills.
Ability to interpret technical drawings, wiring diagrams, and service documentation.
Flexible to travel and work on customer sites when required.
To apply for this Service & Installation Engineer job in Stamford, please email NDrain@redlinegroup.Com
Or call Nick on 01582878828 / 07961158760....Read more...
Customer Service Administrator – Paddock Wood
Hours: Monday to Friday, 7:00 am – 4:00 pm
Industry: Heavy Industry
Are you a hands-on Administrator who enjoys variety in your day and thrives in a busy, down-to-earth environment? Our client, a well-established business in the heavy industry sector, is looking for an all-round Customer Service Administrator to join their friendly team based in Paddock Wood.
What You’ll Be Doing
- Providing excellent customer service to clients and suppliers, both over the phone and face-to-face
- Answering incoming calls and responding to customer enquiries promptly and professionally
- Processing orders, taking payments, and maintaining accurate records and documentation
- Recording all visitors and customers coming in and out of the site
- Supporting various departments with general administrative duties
- Liaising with people from all walks of life — from customers to drivers to production teams
- Keeping things running smoothly in a fast-paced, hands-on environment
What We’re Looking For
- Previous experience in an administrative or customer service role
- A confident communicator who’s comfortable dealing with a wide range of people
- Strong organisational skills and attention to detail
- Someone flexible, proactive, and ready to turn their hand to anything
This is a great opportunity for someone who likes to be busy, enjoys variety, and takes pride in keeping things organised.
If this sounds like you, apply today — we’d love to hear from you!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
Field Service Engineer – Robotics and Automation
Are you an experienced Field Service Engineer with a passion for robotics and automation?
Are you ready for a hands-on role supporting advanced robotic systems across cutting-edge industrial environments? If so, we have the perfect opportunity for you!
Our client is actively seeking a Field Service Engineer to join their expanding team in South Yorkshire.
In this role, you’ll install, commission, and maintain robotics-based electromechanical systems used in factory and process automation.
Key Responsibilities of this Field Service Engineer role:
Install, commission, and maintain robotic and automation systems at customer sites.
Diagnose and resolve technical issues, providing on-site support and maintenance.
Collaborate with the design and engineering teams to deliver high-quality technical solutions.
Provide customer training, technical documentation, and post-installation support.
Ensure all work complies with relevant safety and industry standards.
Required Experience for this Field Service Engineer role, based in South Yorkshire:
Proven experience as a Field Service Engineer, ideally within robotics or industrial automation.
Strong understanding of electrical and control systems (experience with EPLAN is an advantage).
Hands-on experience with industrial control cabinets, PLCs, and automation systems.
Excellent problem-solving and customer-facing communication skills.
Willingness to travel to customer sites in the UK and occasionally overseas.
Strong commitment to quality, safety, and technical excellence.
Are you ready to take your career in robotics and automation to the next level? If you’re up for the challenge, please send your CV to NDrain@redlinegroup.Com
Or call 01582 878828.....Read more...
Service Desk Manager– Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
• Responsible for the smooth operation of cloud-based SaaS suite
• Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.
• Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.
• Manage project timelines, budgets, and resources for successful implementations.
• Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
• Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
• Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Everyone Active – Houghton Sport and Wellness Centre.
Why not apply for an Everyone Active apprenticeship programme today! We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure.
This 12-month work-based programme will include both on and off-the-job training and give you a Level 2 Customer Service Practitioner qualification.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
We need an Apprentice Customer Service Advisor who will…
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers and answering the telephone
You will be required to work days, evenings and weekends.
Full training will be given on the centre’s systems.
As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service. You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres. You will also be expected to have a hands-on approach across the Leisure Centre, helping to assemble equipment and other duties.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training:The apprentice will receive full on-the-job training, as well as 20% off the job training. They will also receive a full wrap-around service from SCL.Training Outcome:The apprentice can move on to a L3 once they have completed their L2 Customer Service Practitioner qualification.Employer Description:We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisureWorking Hours :TBC at the interview stage.Skills: Customer care skills,Organisation skills,Team working,Administrative skills,Communication skills....Read more...
Customer Service CoordinatorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer Service AdministratorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Answer incoming calls promptly and professionally on a busy customer service line.
Direct calls to the correct team members or departments
Book and schedule customer maintenance appointments
Input and update information accurately using our company CRM system.
Produce simple documents and spreadsheets using Microsoft Word and Excel
Work closely with the customer service team to ensure smooth and efficient operations
Build relationships with our engineers, regularly checking in on their day and ensuring they have the information and equipment they need
Build knowledge of all customer accounts with a view to future progression into Key Account support
Training Outcome:Upon successful completion of the apprenticeship programme there may, where available, be the opportunity to become an accounts manager.Employer Description:We are a trusted provider of fire and security solutions, delivering high-quality service and support to customers across the region.Working Hours :Monday to Friday 8.30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Sales Executive, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
? Greet clients and manage vehicle check-ins and check-outs
? Provide updates to clients and upsell services where appropriate
? Schedule appointments and manage bookings to avoid overbooking
? Respond to customer inquiries via phone, email, and online
? Sell repair packages, parts, and services to customers
? Maintain accurate customer records and service details
? Assist with inventory management and order parts as needed
? Coordinate with the workshop team to meet service requirements
? Handle customer complaints and queries professionally
What we are looking for:
? Previously worked as a Garage Sales Executive, Vehicle Repair Sales Executive, Sales Advisor, Sales Consultant, Workshop Sales Executive, Business Manager or in a similar role.
? Experience in sales / customer service.
? Ideally have 1 year of experience as Service Advisor or Sales Executive
? A solid understanding of vehicle mechanics and internal components.
? Strong verbal and written communication skills
? A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your in....Read more...
ACCOUNT MANAGER KIRKHAM SALARY CIRCA £30K + BONUSAre you an experienced Account Manager looking to take ownership of a portfolio of established clients? Do you thrive in a customer-focused role where you can build strong relationships, drive revenue growth, and collaborate with multiple internal teams? If so, this opportunity could be perfect for you.We are working with a growing technology business that provides Software & ERP solutions and is now seeking a proactive, commercially minded Account Manager to join their team. This is a key role responsible for ensuring clients receive exceptional service, while also identifying opportunities to add further value.The Role: As an Account Manager, you will act as the primary point of contact for your assigned customers, ensuring their needs are met and that they gain maximum value from the services provided. You’ll nurture long-term relationships, understand client goals, and work closely with internal teams including sales, support, operations, and product development to deliver a seamless service experience. A core part of this role involves identifying upsell and cross-sell opportunities within existing accounts, preparing proposals, and securing additional business to meet annual revenue targets. This position suits someone highly organised, confident in communication, commercially aware, and passionate about delivering best-in-class customer service.
Key Responsibilities:
Client Relationship Management
Act as the main point of contact for a designated portfolio of clients
Build and maintain strong, long-term relationships
Respond promptly and professionally to client queries and concerns
Sales & Revenue Growth
Identify opportunities for upselling and cross-selling
Work towards annual sales and revenue targets
Prepare and present tailored proposals, handling negotiations to secure agreements
Service Delivery Coordination
Ensure smooth delivery of services by collaborating with internal operations, support, and product teams
Monitor service levels and address issues proactively
Keep clients updated on service enhancements and product developments
Internal Collaboration
Work closely with cross-functional teams to align on service delivery
Share client feedback to support continuous improvement
Act as a liaison between clients and internal departments to ensure seamless communication
Track KPIs relating to account performance, customer satisfaction, and service delivery
Skills & Experience Required:
Experience in an Account Manager, Client Success, Customer Success, Client Account Manager, Customer Account Manager, Key Account Manager or similar role
Strong verbal and written communication skills
Proven ability in sales, upselling, or revenue-focused account management
Excellent relationship-building skills
Confident problem solver with a customer-first approach
Highly organised, able to manage multiple priorities
Comfortable working cross-functionally with varied internal teams
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
