An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good IT and administrative abilities.
? Ability to manage priorities effectively in a busy environment.
? Professional, positive and ....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good IT and administrative abilities.
? Ability to manage priorities effectively in a busy environment.
? Professional, positive and ....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.
You will be responsible for:
? Welcoming customers in person and over the telephone in a professional manner.
? Booking vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
? Keeping customers updated throughout the repair process.
? Obtaining approval for any additional work identified during servicing.
? Arranging vehicle collections, deliveries and customer handovers.
? Ensuring service documentation is accurate to support invoicing and workshop administration.
? Reviewing vehicle service records to identify suitable maintenance recommendations.
? Delivering a high standard of customer service throughout the customer journey.
? Supporting the day-to-day running of the service department.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.
? Strong customer service and communication skills.
? Excellent organisational skills with good attention to detail.
? Good I....Read more...
Role: Service Supervisor
Location: West Bromwich
Salary: £42,000 - £50,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking an experienced and organised Service Supervisor to oversee the day-to-day coordination of a team of Field Service Engineers. This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met.
Key Responsibilities
- Coordinate and schedule the daily activities of Field Service Engineers.
- Receive and log customer service requests, allocating work according to priority and engineer availability.
- Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate.
- Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience.
- Liaise with workshop staff where required to ensure efficient workflow.
- Support warranty claim administration and technical communications where applicable.
- Ensure all administration, reporting and documentation is completed accurately and on time.
- Deputise for the Depot Manager when required.
The successful candidate will have:
- Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- The ability to manage multiple tasks and competing priorities effectively.
- Good mechanical or technical understanding (construction or plant equipment experience would be advantageous).
- Good working knowledge of Microsoft Office.
- Experience using service management or ERP systems would be beneficial.
Apply Now
For more information or to apply, please contact Matt at Holt Recruitment:
matt@holtautomotive.co.uk or 07739 277676....Read more...
Assistant Service Manager / Senior Service Advisor / Service Manager
Location: Norwich
Salary: Competitive
Job Type: Full-time, Permanent
Ready to Take the Next Step in Your Automotive Career?
Our client, a well-established and highly respected Volkswagen Audi Group (VAG) dealership in Norwich, is looking to appoint an experienced Assistant Service Manager, Senior Service Advisor or Service Manager to join their successful Aftersales team.
This is an outstanding opportunity for an ambitious automotive professional who enjoys leading people, delivering exceptional customer service, and making a real impact within a busy franchised dealership.
If you're looking for a role where your experience is valued, your ideas are welcomed, and your career can continue to develop, we'd love to hear from you.
What You\'ll Be Doing
Working within a fast-paced and customer-focused environment, you'll play a key role in the daily operation of the Service Department, ensuring the highest standards of customer satisfaction while supporting workshop efficiency and departmental performance.
Your responsibilities will include:
- Leading and motivating the Service Advisor team.
- Delivering an exceptional customer experience from booking through to vehicle collection.
- Supporting the day-to-day management of the Service Department.
- Monitoring workshop loading and productivity.
- Driving departmental KPIs and customer satisfaction.
- Managing customer concerns with professionalism and confidence.
- Coaching and developing team members.
- Working closely with Technicians and the Workshop Controller to maximise efficiency.
- Maintaining manufacturer standards and dealership processes.
What Our Client Is Looking ForTo be successful, you\'ll need:
- A minimum of five years\' experience within a franchised motor dealership (essential).
- Current or recent experience as a Senior Service Advisor, Assistant Service Manager or Service Manager.
- Previous experience using Keyloop (Rev8) Dealer Management System (essential).
- VAG dealership experience is highly desirable.
- A proven track record of delivering outstanding customer service.
- Strong leadership and communication skills.
- A commercial mindset with the ability to drive departmental performance.
- A proactive, positive attitude and excellent organisational skills.
- A full UK driving licence.
What\'s on Offer
- Competitive salary.
- Performance-related bonus.
- Manufacturer training and ongoing development.
- Genuine career progression opportunities.
- Company pension.
- Employee benefits and staff discounts.
- A supportive management team.
- The opportunity to join a successful, forward-thinking dealership with an excellent reputation.
Why Apply?
Our client believes their people are the key to their success. They are committed to creating a positive working environment where talent is recognised, development is encouraged, and success is rewarded.
If you're an experienced automotive professional looking for your next challenge within a respected VAG dealership, this could be the opportunity you've been waiting for.
Apply today to find out more. All applications will be handled in the strictest confidence.....Read more...
JOB DESCRIPTION
Senior Technical Service Representative
FinishWorks is seeking a highly experienced Senior Technical Service Representative to support key customer accounts through technical expertise, relationship management, and proactive service delivery. This position serves as a critical link between customers and the business, ensuring product performance, resolving technical challenges, and supporting strategic growth initiatives.
The successful candidate will be responsible for managing all service activities within assigned accounts and territories, including product testing, troubleshooting, process improvement, customer training, and technical support. This individual will work directly with customer personnel to ensure coating systems are performing to expectations while providing timely solutions to product and process-related issues. The role requires strong communication skills, a consultative approach, and the ability to build trusted partnerships with customers and internal stakeholders.
Key responsibilities include:
Managing day-to-day technical service requirements for assigned accounts and territories.
Ensuring optimum coating quality and product performance.
Troubleshooting customer concerns and implementing corrective actions.
Conducting on-site product testing, process audits, and refinements.
Providing customer training and technical guidance.
Documenting service activities and maintaining communication with internal teams.
Training and mentoring developing Technical Service and Sales Representatives.
Supporting business growth initiatives through exceptional customer service and technical expertise.
Representing FinishWorks professionally at customer locations, industry events, and trade organizations.
Qualified candidates should possess a minimum of 10 years of industrial finishing, coatings, or laboratory formulation experience, along with a strong understanding of industrial wood coatings and application equipment. Excellent communication, leadership, problem-solving, and customer service skills are essential. The ability to travel extensively and work independently in manufacturing environments is required.
This position offers an opportunity to play a key role in customer retention, revenue growth, and the continued success of FinishWorks' strategic accounts while helping expand the company's presence within the industrial wood coatings market.Apply for this ad Online!....Read more...
Service Advisor Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)
We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.
The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.
Key Responsibilities
- Deliver outstanding customer service at all times, both face-to-face and over the phone
- Manage bookings for vehicle servicing, maintenance, and repairs
- Liaise with technicians to ensure work is completed on time and to a high standard
- Clearly explain vehicle faults, repairs, and costs to customers
- Prepare and manage job cards, invoices, and service documentation
- Maintain accurate customer and vehicle records
- Upsell relevant aftersales products and services where appropriate
- Ensure all administrative tasks are completed accurately and efficiently
Requirements
- Previous experience as a Service Advisor or within automotive customer service
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Confident using computer systems and dealership software
- Ability to work well under pressure in a busy environment
- High attention to detail
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am 6:00pm
- 1 hour lunch break
- 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate)
Salary & Benefits
- Basic salary of £29,741
- Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount schemes (including vehicle purchase and cycle to work)
- Health and wellbeing support services
- Free eye tests and seasonal flu vouchers
- Employee perks and event opportunities
Additional Information
- Applicants must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
- Unfortunately, visa sponsorship is not available for this role
If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.....Read more...
An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.
As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.
This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
? Overseeing the daily operation of the Service Reception.
? Providing a professional service to customers in person and over the telephone.
? Scheduling vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures and recording customer requirements.
? Keeping customers informed throughout the repair process.
? Obtaining approval for additional repair work where required.
? Coordinating vehicle collections, deliveries and handovers.
? Explaining completed work and advising customers on future maintenance requirements.
? Reviewing vehicle service histories and identifying maintenance and upselling opportunities.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience working within automotive industry.
? Background in leading, coaching or supporting a team.
? Excellent customer service and communication skills.
? Strong organisational skills with excellent attention to detail.
? Good IT and administrative skills.
? Full UK driving licence.
Working Pattern:
? Monday to Friday, 8:00am - 6:00pm.
? 1 in 4 Saturdays: 7:00am - 1:00pm
Whats on offer:
? Competitive salary
? 22 days annual leave plus bank holidays
? Group Profit Sha....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Foray Motor Group is a leading Ford provider of sales, servicing & parts and accident repair. We operate eight Ford-approved dealerships across the South of England: Andover, Bridgwater, Dorchester, Poole, Shaftesbury, Salisbury, Taunton and Yeovil. With an independent branch located in Southampton. Working Hours :Monday - Friday, 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and servicesMatching orders against stock items and sourcing parts, while offering competitive pricesWorking as a team and independently to reach set goals and KPIsDelivering fantastic customer service while remaining efficient and focused on your tasksIncoming and outgoing call handling, face-to-face transactions, and IT-based communicationsManaging goods in and outWorking with suppliers, placing orders or returns and processing paperwork accuratelyWorking to a high level of customer service at all times and remain courteous and police to customersTraining:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A specialist division of Lithia UK trading in parts, consumables and work wear.Quickco also stock a huge range of all-makes, own-brand, aftermarket brakes, filters, batteries and wiper blades, as well as a range of solvents and additives in our QSP range. These Quality Sourced Parts are supplied by some of the highest quality manufacturers in the industry, and offer exceptional parts at an extremely competitive price. Covering the top 80% of the Vehicle Parc, our off the shelf availability means that Quickco are a one-stop-shop for all of your business needs.Working Hours :Mon-Fri 40 hours per week 8:30am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.5 per week
* Monday to Friday, 8:00am - 6:00pm.
* 1 in 4 Saturdays, 7:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,780 - £34,380 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.5 per week
* Monday to Friday, 8:00am - 6:00pm.
* 1 in 4 Saturdays, 7:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Bodyshop Advisor / Customer Service Advisor Role:
- Salary up to £36,000 per annum
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Loudwater area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Loudwater
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.
As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.
This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.
We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.
You will be responsible for:
* Welcoming customers in person and over the telephone in a professional manner.
* Booking vehicle servicing, maintenance and repair appointments.
* Preparing and managing repair orders using the dealership management system.
* Completing vehicle check-in procedures, recording vehicle condition and customer requirements.
* Keeping customers updated throughout the repair process.
* Obtaining approval for any additional work identified during servicing.
* Arranging vehicle collections, deliveries and customer handovers.
* Ensuring service documentation is accurate to support invoicing and workshop administration.
* Reviewing vehicle service records to identify suitable maintenance recommendations.
* Delivering a high standard of customer service throughout the customer journey.
* Supporting the day-to-day running of the service department.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
* Prior experience within automotive industry.
* Strong customer service and communication skills.
* Excellent organisational skills with good attention to detail.
* Good IT and administrative abilities.
* Ability to manage priorities effectively in a busy environment.
* Professional, positive and team-oriented approach.
* Full UK driving licence.
Whats on offer:
* Competitive Salary
* Performance-related bonus.
* Manufacturer training and ongoing professional development.
* Group Profit Share Scheme.
* Company Sick Pay Scheme.
* Death in Service benefit.
* Employee Assistance Programme.
* Employee discount scheme.
* Electric Vehicle Salary Sacrifice Scheme.
* Cycle to Work Scheme.
* Staff referral bonus scheme (up to £1,000)
* 22 days annual leave plus Bank Holidays.
* Long service holiday entitlement.
* Birthday leave.
* Seasonal staff gifts.
* Supportive and friendly working environment.
Shift:
* Working hours: 46.25 per week
* Monday to Friday, 7:30am - 5:30pm.
* 1 in 4 Saturdays, 8:00am - 1:00pm.
This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Customer Service Practitioner Level 2.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Working closely with colleagues across the business (in particular the After Sales & Customer Service Coordinator and Engineers) the apprentice will learn all aspects of customer service and sales order administration in a small and friendly office environment.
The apprentice will report support the After Sales & Customer Service Coordinator to ensure Cyclone continues to provide its customer with the highest standards of service.
The apprentice will initially report directly to the Managing Director but will work alongside the After Sales & Customer Service Coordinator.
General administration
Stationery ordering
Courier booking
Photocopying
Filing
Postage
Answering the telephone
Greeting Customers
Customer enquiries
Booking appointments
Supporting the sales team with quotations and invoices
Arranging servicing and repairs
Updating customer records
Updating spreadsheets
Updating office wipeboards
Product understanding
Training:
In-house training in all areas of administration and in-house product training.
Remote apprenticeship with master classes, held online or in person.
Training Outcome:Potential to become Customer Service Assistant or Sales Administrator.Employer Description:Cyclone Technologies is one of the leading providers of mobility aid technology. Founded in 1985 by Stuart Dunne who recognised the technological advancements that were continuing to be made in the field of mobility and rehabilitation and brought these innovative products into the UK. We supply the world’s best mobility and rehabilitation products - lightweight manual wheelchairs, power attachments, wheelchair accessible multigym and Functional Electrical Stimulation (FES) bikesWorking Hours :Monday to Friday, 9am-5pm.Skills: Communication skills,Organisation skills,Customer care skills,Logical,Creative,Inquisitive,Enquiring mind,Interest in learning,Ability to learn new things,Resiliance,Flexibility,Empathetic....Read more...
JOB DESCRIPTION
Customer Service Representative (Retail)
Department: Operations
Reports To: Facility Operations Manager
Status: Non-Exempt (Hourly)
Position Overview
The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Key Responsibilities
Provide professional customer service via phone, email, and in person
Process customer orders accurately, including pricing and details
Create and manage customer accounts and coordinate with AR/Credit as needed
Handle payments and assist with transactions
Resolve customer issues, including returns, complaints, and product concerns
Initiate paint match and product requests for customers
Maintain organized records of customer interactions and transactions
Restock shelves, maintain displays, and keep the retail area clean and organized
Assist with inventory management, including receiving shipments and stock counts
Communicate with sales, operations, and customer service teams to ensure timely order fulfillment
Identify opportunities to increase sales by recommending additional products
Gather customer feedback to improve service and experience
Qualifications
Required:
High school diploma or equivalent
Strong communication and customer service skills
Basic math skills and ability to handle transactions
Ability to multitask and stay organized in a fast-paced environment
Preferred:
Previous customer service or retail experience
Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce)
Spanish-speaking ability is a plus
Skills & Abilities:
Strong problem-solving and active listening skills
Positive, team-oriented attitude
Ability to adapt communication style to different customers
Willingness to learn product knowledge quickly
Physical & Work Requirements
Ability to stand for extended periods and move throughout the store
Ability to lift up to 40 lbs
Work in both office and retail/production-adjacent environments
Why Join FinishWorks?
Customer-facing role with variety and daily interaction
Opportunity to grow product knowledge and sales skills
Team-focused environment with hands-on involvement in operationsApply for this ad Online!....Read more...
Deliver excellent customer service through various channels
Handle customer queries, requests, and complaints professionally and efficiently
Learn and maintain product/service knowledge to provide accurate information
Support the team with general administrative duties (data entry, filing, updating records)
Maintain a positive and professional attitude at all times
Training:
Next Level will work closely with you to complete your Customer Service Practitioner Level 2 Apprenticeship
We can hire apprentices at any time and hold regular workshops for those on the course
These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre
You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to offer any support needed and ensure your learning is completed
If required, we can also provide Functional Skills in Maths and English throughout your apprenticeship
Training Outcome:
This apprenticeship can lead to a career in customer service and beyond
You could go on to complete your level 3 customer service upon completion
Employer Description:Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Act as the primary front of house contact for customers seeking vehicle service and repair
Provide excellent customer service by addressing enquiries and concerns promptly and professionally
Schedule service appointment and manage the workflow of the service department
Assist customer in understand their vehicles needs and recommend appropriate services.
Handle cash and credit card transactions accurately and maintain records for finance teams.
Seek opportunities to upsell services or products that may benefit customer vehicles
Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales
Provide data reporting to service manager as required
Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program.
Input data to the companies sector specific software and government portals for MOT outcomes etc.
Training:Blackburn College.Training Outcome:Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.Employer Description:OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.Working Hours :Hours Full time 42.5 hours per week 8.00 to 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Multi task,confident....Read more...
Life Sciences Graduate – Customer Service Officer
Birmingham | Office Based | Up to £26,000 + 20% Bonus
Are you a recent Life Sciences graduate looking for your first commercial role?
Have you gained customer service experience through a part-time job, placement or previous role?
We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career.
The Role
As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team.
You’ll be responsible for:
Processing customer orders and quotations
Managing customer enquiries via phone and email
Resolving customer queries and escalating technical issues when required
Supporting the field sales team with administration and customer communications
Maintaining accurate customer information and pricing
Helping to improve customer service processes
You'll have:
A Life Sciences degree (essential)
Excellent communication and customer service skills
Customer service experience gained through work, placements or alongside your studies
Strong organisational skills and attention to detail
Good Microsoft Office skills
A positive attitude and willingness to learn
What's on Offer?
Salary of up to £26,000
20% annual bonus based on personal and company KPIs
Full training and ongoing support
Modern offices with parking and an on-site gym
25 days' holiday plus bank holidays and Christmas shutdown
Office based
Pension scheme
Career development within the Life Sciences industry
If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you.
....Read more...
The Helpdesk Admin apprentice is the first point of contact for customers reporting machine breakdowns and service requests. They play a key role in ensuring service calls are logged accurately, and customers are kept informed throughout the repair process. Working alongside experienced colleagues, you will develop valuable customer service, communication and administration skills while gaining an understanding of service operations within a busy engineering environment. They will be a part of the Service Delivery team, which is responsible for ensuring customers receive high quality, efficient service - from the point a breakdown is reported through to job completion. The team includes Operations Administration, Engineering Teams, Warehouses and more. The teams work closely together to coordinate engineer schedules, manage customer enquiries, process service documents and ensure work is safely and efficiently carried out.
Key responsibilities:
Answering customer telephone calls and emails
Accurately logging breakdowns and service jobs using the company management system
Create and update work orders with relevant customer and equipment information
Monitor the progress of open jobs and update customers on engineer attendance and repair status
Liaise with Service Delivery Managers to obtain job updates and completion information
Ensure service records are accurate, complete and up to date
Escalate urgent or high priority issues to the appropriate team members
Assist with general admin duties with the Service Delivery team
SKILLS REQUIRED:
Good communication skills, both verbal and written
A polite, professional and customer-focused approach
Strong organisational skills and the ability to prioritise tasks
Good attention to detail and accuracy when entering information
Ability to remain calm and work effectively in a busy environment
Confident using Microsoft Office applications, including Outlook, Word and Excel, or a willingness to learn
Basic IT and computer skills
Good problem-solving skills and a proactive attitude
Ability to work well as part of a team and build positive working relationships
Willingness to learn new systems, processes and industry knowledge
Reliable, punctual and able to take responsibility for your own work
A positive attitude with a commitment to delivering excellent customer service
PERSONAL QUALITIES REQUIRED:
Friendly, approachable and professional
Enthusiastic with a willingness to learn and develop new skills
Customer-focused and committed to providing a high standard of service
Reliable, dependable and punctual
Positive attitude with a proactive approach to work
Calm under pressure and able to adapt to changing priorities
Well organised with good attention to detail
Honest, trustworthy and able to maintain confidentiality
A good team player who can also work independently when required
Confident communicating with people at all levels
Takes pride in producing accurate work and seeing tasks through to completion
QUALIFICATIONS REQUIRED:
GCSEs (or equivalent) in English and maths at Grade 4/C or above are desirable
Good general standard of education
Basic IT skills, including familiarity with Microsoft Office applications such as Outlook, Word and Excel
No previous experience is required, as full training and support will be provided throughout the apprenticeship
A willingness to learn and work towards the relevant apprenticeship qualification
Training:
You will spend 1 day out of every 3 weeks at Peterborough college, where the 'off the job training' will take place
You will continue the off the job training at Industrial Cleaning Equipment, where you'll be provided with mentoring, shadowing and training opportunities amidst your role responsibilities
After successfully completing the apprenticeship you will earn a Level 3 Business Administrator Apprenticeship Standard
Training Outcome:There will be opportunities to develop your skills and progress into roles such as:
Customer Support Administrator (Operations)
Service Delivery Manager
Scheduling Administrator
The apprenticeship will provide a strong foundation in customer service, administration and service operations, opening up a range of career opportunities within the business. Employer Description:ICE supplies and maintains industrial cleaning equipment across a multitude of sites and customer bases across the UK. We have offices in Southampton, Peterborough and Runcorn. Working Hours :Monday to Friday, 8:30 to 17:30 with 1 hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Politeness,Approachability,Enthusiasm,Punctuality,Honesty....Read more...
We are seeking a skilled Mobile Forklift Engineer to join a busy, dynamic team supporting materials handling equipment.
In this role as a Mobile Forklift Engineer, you will report to your local service manager and be responsible for ensuring all machinery both customer-owned and company-owned is fully operational.
This is an excellent opportunity for a motivated Mobile Forklift Engineer who takes pride in problem-solving and delivering outstanding customer service in the field.
Key Responsibilities
- Diagnose, service, and repair mechanical, electrical, and hydraulic systems on materials handling equipment as a Mobile Forklift Engineer.
- Carry out emergency breakdown repairs on-site to minimise customer downtime in your role as a Mobile Forklift Engineer.
- Work safely and independently across customer locations, adhering to all health and safety procedures as a Mobile Forklift Engineer.
- Maintain accurate service records, reports, and compliance documentation as part of your Mobile Forklift Engineer duties.
- Liaise professionally with customers and internal teams to ensure a smooth and efficient service experience as a Mobile Forklift Engineer.
Skills and Experience
- Strong technical background in materials handling equipment, industrial machinery, or similar.
- Proven experience in a field service or maintenance role, ideally as a Mobile Forklift Engineer.
- Hands-on knowledge of mechanical, electrical, and hydraulic systems.
- Excellent customer service and communication skills.
- Self-motivated, proactive, and able to work independently as a Mobile Forklift Engineer.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a range of industry-leading equipment.
- Training and development opportunities to grow your career as a Mobile Forklift Engineer.
- Supportive and collaborative working environment.
If you are a motivated and skilled Mobile Forklift Engineer looking for your next challenge, we want to hear from you! Please contact Peter on 07485 986178 or peter@holtautomotive.co.uk....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Our Customer Advisor apprenticeship combines the best of both worlds, offering a unique opportunity to gain experience and knowledge in two essential areas of our business - front of house Customer Service and the technical world of Parts. Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.Why Apply?Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry. About You:We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday 8am - 4:30pm.Skills: Administrative skills,Customer care skills,Enthusiasm to learn....Read more...
Redline are looking for an experienced Inside Sales Lead to oversee the day-to-day running of our Basingstoke based Customers internal sales function, ensuring a seamless journey from quotation through to order fulfilment. This is a hands-on role combining customer service, sales support and team leadership, working closely with Sales, Warehouse, Finance and Supply Chain to deliver an outstanding customer experience.
Key Responsibilities for this Inside sales Lead job opportunity in Basingstoke
Lead and support the Inside Sales team to achieve service and operational targets.
Manage the end-to-end sales order process, ensuring accuracy and efficiency.
Build strong customer relationships, handling enquiries and resolving issues professionally.
Maintain accurate CRM/ERP records and produce reports to support business performance.
Identify opportunities to improve processes, customer satisfaction and team performance.
Collaborate with internal departments to ensure smooth order fulfilment and service delivery.
What We're Looking For:
Previous experience in an inside sales, customer service or sales operations leadership role.
Strong organisational skills with excellent attention to detail.
Confident communicator with a proactive, solution-focused approach.
Experience using CRM/ERP systems and Microsoft Office.
Ability to lead, coach and motivate a team while delivering exceptional customer service.
This is an excellent opportunity for a customer-focused sales professional looking to take the next step in their career within a collaborative and fast-paced environment. If you are keen or would like some more information regarding this job opportunity in Basingstoke please send an updated cv over to nking@redlingroup.Com or call 0158287889 for more details.....Read more...
This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.
Responsibilities:
Taking orders from customers over the phone and calling customers regarding orders
Advising customers on the best product for them
Working with the sales team to ensure high levels of customer service
Working with the Technical Team to learn product details and help with advising customers
Generating orders to suppliers for back orders and stock items
Processing and checking customer orders on the computer system and physically
Training:Customer Service Practitioner Level 2.Training Outcome:Full-time permanent role on completion of apprenticeship, subject to performance.Employer Description:Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. Working Hours :08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
