Guest Experience Apprenticeship

Supporting the delivery of day-to-day guest services across the airport terminal Assisting passengers with enquiries, directions, and special assistance needs Supporting the health, safety, and well-being of all passengers by adhering to safety procedures, identifying potential hazards, and assisting in creating a welcoming and secure environment. Helping to monitor customer feedback and identify areas for service improvement Engaging with passengers to gather real-time insights about their airport experience Supporting communication efforts to keep guests informed during disruptions or delays

Training:

Customer Service Practitioner Level 2.

Training Outcome:

This is a good pathway to entry level roles within guest experience team.

Employer Description:
London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al. The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998. LLA continues to be major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. To learn about the progress London Luton Airport is making across its sustainability programme please click here. Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/

Working Hours :
Typical shift working hours rotating between 05:00 - 17:00 and 14:00 - 02:00 - 17:30, with occasional shifts during peak travel times, exact working days and hours TBC

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Positive attitude