3rd Line Engineer
Kingston upon Thames (hybrid working – 3 days per week onsite)
Up to £53k plus benefits
A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team. This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus.
You’ll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments.
Responsibilities:
• Handling advanced software support queries and escalations
• Deploying and managing Azure App Services and Blob Storage
• Supporting and maintaining Azure SQL Databases
• Working with CI/CD pipelines and cloud-based apps
• Acting as the final escalation point before engineering/development teams
• Monitoring cloud services to ensure high system availability
• Providing support during rollouts and upgrades (remote and on-site)
• Participating in an on-call rota for enhanced client support
Requirements:
• Strong background in Azure cloud services, infrastructure and application support
• Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra
• Ability to troubleshoot, escalate, and resolve complex software issues
• Passion for customer service and emerging tech
• Ideally Microsoft AZ-900 or AZ-104 certified....Read more...
Provide top-notch customer service while learning new skills
Create and maintain positive relationships with our clients
Handle phone queries efficiently and professionally
Manage call outs and emergencies with calm and composure. Assist with various administrative tasks to keep things running smoothly
Help with booking maintenance, call outs, and repairs
Contribute to team projects and bring fresh ideas to improve our processes
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Training with Milton Keynes College
Ongoing training, support and development with the employer
Training Outcome:
On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd
Employer Description:For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.Working Hours :Monday - Friday with 30 minutes for lunch 08:30 - 16:30Skills: Calm Under Pressure,Strong Communicator,Customer-Focused,Team Player,Builds Relationships....Read more...
The Company:
Leading manufacturer and distributor of quality healthcare equipment to the NHS, Care Home and Community markets
Great product and ongoing training
Very well respected manufacturer
International presence
The Role of the Lead Engineer
Leading by example to support and improve the performance of a group of Service Engineers, specifically technical knowledge, efficiency, safety, quality of work, and customer service.
Carry out the duties of a Service Engineer in own region (HA, UB, N, NW, W postcodes) and regularly report back to the Service Manager on any areas of concern.
LOLER inspections, Planned Preventative Maintenance and Repairs on Moving and Handling equipment within Nursing and Care environments.
Includes Mobiles Hoists, Ceiling Track Hoists and Bathing Systems.
PUWER Service and Repairs.
Includes Profiling beds, Wheelchairs and other such equipment.
Weight testing equipment with numerous 20KG sandbag weights.
Responsible for accurate timesheet reporting, correctly detailing job reports, recording travel time, tagging, and labelling equipment, etc.
Benefits of the Lead Engineer
£38k-£40k basic salary
Overtime & standby/callout available
Company Van
25 days holiday plus bank holidays, * Option to buy up to 5 days from next holiday year
9 Days full CSP a year
Mobile phone
iPad
Tools
Fuel card
Trade card
Premier inn card
Additional 2 days annual leave if no sickness during a calendar year
Pension scheme
Health cash plan scheme
The Ideal Person for the Lead Engineer
Minimum of 2 years of LOLER examination experience
Previous experience in the maintenance and repair of moving and handling equipment.
Driving license
Strong communication skills
Keen attention to detail, precise work, and accurate documentation
Strong customer focus
Experienced in health and safety guidelines
Electrical/Mechanical Background
Previous experience in the maintenance and repair of moving and handling equipment.
Clean Driving license
If you think the role of Lead Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
We operate a support service with a team of staff who give advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we give grants to individuals. We also run a foodbank and have 34 almshouses
Duties will include:
To act as receptionist dealing with enquiries, booking appointments with support workers
To collate and photocopy/scan forms as and when appropriate
To be responsible for helping to maintain JHC’s filing systems, both paper and electronic
To manage, organise, and update relevant data, using spreadsheets and database applications for the Charity as and when required
To signpost clients of JHC Support Service as required
To arrange and participate in meetings and training
To take minutes of meetings as required
To communicate information and reports by appropriate methods, internally and externally, to assist and enable an effective organisational service
To analyse and interpret instructions and issues arising and then implement actions according to administrative policies and procedures
Training:
You will achieve a Customer Service Pratitioner apprenticeship level 2 with an assessor from Cambridge Regional College and a work mentor
Safeguarding training essential, possibly some digital marketing, and any additional IT training needed
Training Outcome:
The charity is constantly evolving and adapting so possible progression and more responsibilities
Employer Description:JHC is a local charity working in Sawston and the surrounding villages. We are a small friendly team.
JHC is a local charity founded in 1554 when local landowner John Huntingdon left his land to "benefit poor people of Sawston".
We operate a support service which gives advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we also give grants too. We also run a foodbank and have 34 almshouses.Working Hours :Monday - Friday, 9.00am - 5.00pm (some working from home)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Our client, a leading builder's merchant and importer, is seeking an experienced Class 2 HIAB Driver to join their team in Maidstone. This is an excellent opportunity for a skilled driver to contribute to the success of a well-established company.
As a Class 2 HIAB Driver, you will play a crucial role in representing the company while providing an efficient and reliable multi-drop delivery and collection service to customers and other branches. Your expertise in operating HIAB vehicles and your commitment to exceptional customer service will be key to ensuring the smooth operation of the company's logistics.
Responsibilities
- Operate HGV HIAB vehicles to deliver and collect products to customers and other branches
- Ensure timely and accurate delivery of orders, maintaining a high level of customer satisfaction
- Conduct thorough vehicle inspections and report any issues or maintenance needs
- Maintain accurate records of deliveries, collections, and vehicle-related documents
- Adhere to all health and safety regulations and company policies
- Collaborate with colleagues across the organisation to optimise logistics processes
Requirements
- Valid current Category C HGV licence
- HIAB certificate and experience (desirable, training can be provided)
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Motivated, energetic, and passionate about delivering high-quality service
- Knowledge of the building industry and building supplies (advantageous)
Benefits include:
23 days annual leave, plus bank holidays
Company performance bonus scheme
A contributory pension scheme
Company-funded Life Assurance
A generous colleague discount scheme
A range of training and development programmes to help you progress your career
Alongside this attractive benefits package, you'll be part of an ambitious and supportive team that recognises, remembers, and respects its people. The company fosters a culture where colleagues earn the trust of customers and each other by listening to their needs, exceeding expectations, and always striving to do better.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Salary: €65.000 - €95.000 + perksLanguages: French, English and Dutch is a plusStart: ASAPThe Role:You will be responsible for maintaining and developing sales for specific Quick Service accounts across Europe.Main Duties and Responsibilities
Build new, profitable business through ongoing management of an active sales pipeline and effective implementation.Retain and grow existing business by maximizing profitability and ensuring high customer satisfaction for both your accounts and those of your direct reports.Accurately implement new business, aligning with stakeholder expectations.Ensure targets on turnover and margins are met, reporting through appropriate channels and guidelines.Contribute to the professionalization of processes and go-to-market strategies.Achieve the best possible commercial deals and drive growth in sales opportunities.Establish and maintain solid relationships with customers.Create annual customer budgets and ongoing forecasts.Develop and execute account management plans and action plans tailored to your customer portfolio.Manage the customer contact program and ensure contracts are accurately implemented, including performance, payment terms, delivery terms, and complaint resolution.Oversee account management responsibilities for both your own accounts and those of your team.
Prospecting and New Business:
Maintain an accurate, targeted sales pipeline with actionable plans.Manage sales tenders to the highest standards to achieve top conversion rates.Achieve sales budget targets, manage accounts effectively, and drive further business development.Present weekly performance and activity reports.Prepare sales quotes and presentations with support from key stakeholders.Negotiate deals collaboratively with internal teams.Work cross-functionally with account management, business support, product management, and customer service to implement tailored business models per customer.Anticipate and propose short-term sales objectives for your region, adapting to market trends and needs.Initiate projects to achieve targets, including thorough analysis of market trends, customer needs, and competitive positioning.
What we need from you:Education:
Degree in Economics or a related discipline.
Work Experience:
At least 5 years of sales experience with major customers in the packaging industry and Quick Service market.
Technical Skills:
Proficiency in Word, Excel, PowerPoint, and O365 applications (Teams, SharePoint, OneNote, etc.).Experience with ERP systems is a plus.
Other Skills:
Results-driven, tenacious, and highly focused.Proven negotiation abilities.Strong communication skills across all organizational levels.Attention to detail, highly organized, accurate, and thorough in documentation.Customer-oriented mindset.Flexible yet target-driven approach.Leadership skills and a strong team player.
Languages:
Fluent in English (oral and written); additional modern languages are a plus.Excellent communication and presentation skills.
By joining this company, you’ll become part of an innovative, sustainability-driven company with a global reach. Alongside a competitive salary and benefits, they offer a hybrid work model (office/remote) and a team of colleagues who are passionate and enthusiastic about what they do.....Read more...
Data Centre Operations Analyst - (24/7 Rotation) – Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Internal Sales Parts Advisor
Are you looking to enhance your career as a Parts Advisor / Internal Sales Parts Advisor with a specialist Motor Factor / Parts Business specialising in Commercial Vehicle Parts.
As an Internal Commercial Parts Advisor, you will be joining a company that offers a vibrant, supportive work culture and excellent career development opportunities? This is a fantastic chance to join a company that values its employees and offers great benefits!
As an Internal Sales Parts Advisor, your primary role will be to assist customers with Commercial Vehicle Parts and accessories enquiries, provide basic technical advice, process orders, and nurture strong customer relationships.
Ideally Located – Middlesbrough, Malton, Billingham, Stockton on Tees, Thornaby on Tees, Eaglescliffe, Ingleby, Barwick, Yarm, Darlington, Guisborough, Skelton in Cleveland, Hartlepool
Salary – Up to £35K + Commission + Pension + 20 Days annual leave (Plus BH 28days total) + No Weekends
Key Responsibilities:
Assist customers with commercial vehicle parts enquiries.
Provide excellent customer service and technical advice.
Handle customer orders and maintain regular communication regarding updates.
Proactively make outbound calls to update customers on their orders.
Develop and grow customer accounts.
Process and manage orders efficiently, keeping internal systems updated.
Requirements:
Previous experience as a Parts Advisor or Commercial Vehicle Parts Advisor.
Strong communication and customer service skills.
Ability to build and maintain strong relationships with customers.
Proficient with computer systems for order processing and tracking.
Apply in Confidence:
To apply for this Internal Sales Parts Advisor role please forward your CV to Robert Cox at Glen Callum Associates Ltd on or 07398 204832
Job Ref: 4185RC - Internal Sales Parts Advisor....Read more...
Dealing with general office enquires
Photocopying, scanning
Use of Word, Excel, Outlook
Processing engineer paperwork
Liaising with clients via telephone and e-mail
Providing excellent customer service to clients
Answering phones, taking messages, making outgoing calls
Keeping office clean and tidy
Training:
You will attend Hull College one day per month
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Employer Description:At Konig Heating Solutions Ltd, we're more than just heating engineers – we're your trusted heating experts across South and East Yorkshire and Sussex. From boiler installations and central heating upgrades to routine servicing and emergency repairs, we keep your home warm and cosy all year round.
As Ideal Max Accredited Installers, we offer the highest standard in boiler installation and service, ensuring you get the best performance and efficiency from your heating system. But our commitment to quality doesn't stop there. We're always dedicated to providing friendly, reliable service, with experienced engineers who take the time to understand your needs and answer any questions you may have. Whether you're facing a chilly winter night or simply want to keep your heating system running smoothly, Konig Heating Solutions Ltd is here to help.Working Hours :Monday to Friday
9.00am- 3.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
This role focuses on the power of genuine connections via telephone to deliver a brilliant, customer focused service to plan and co-ordinate the delivery of implementation programs, nationally.
You will conduct outward bound calls to GP practices to encourage service uptake, arrange meetings and managing implementer schedules. You’ll also support with executing mail merges and full-service coordination. The aim is to ensure smooth delivery and meet demand and contractual obligations. Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential for a permanent contract, subject to business needs.Employer Description:Spirit Health Group is a fabulous place to work. We’re a fast-growing family of healthcare companies, driven by a shared passion for making a difference. Our unique approach sets us apart and we only employ people who embrace and encourage change. We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people. Everything we do is guided by our core values: Brilliance, Vigour, and Family. That's how we roll. They guide how we work, grow, and succeed together. Thanks to our exceptional people and culture, we’ve earned recognition from Best Companies every year since 2021 – a testament to the incredible environment we work in.Working Hours :Monday to Friday.
37.5 hours pw (including protected learning time). Shifts TBA.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience....Read more...
As an apprentice, you will develop expertise in the following areas:
Servicing – Performing routine vehicle maintenance to ensure optimal performance.
Maintenance – Identifying and replacing worn-out components before failure.
Repair – Diagnosing and fixing faults using industry-standard techniques.
Technical Skills – Using diagnostic, mechanical, and electrical measuring equipment to identify vehicle issues.
Vehicle Preparation – Inspecting and preparing vehicles for mechanical work.
Component Work – Removing, repairing, and replacing parts according to specifications.
Health & Safety – Maintaining a safe working environment by adhering to industry regulations.
Customer Service & Admin – Assisting with job card updates and communicating effectively with customers.
Training:This apprenticeship includes off-the-job training at Bolton College, with at least 20% of working hours dedicated to studying. You will work towards achieving the Level 3 Motor Vehicle Service and Maintenance Technician (Light Vehicle) Apprenticeship Standard (ST0033).Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity for full-time employment within the company, allowing for career progression in the automotive industry.Employer Description:We are a well-established local garage providing MOT testing, vehicle repairs, servicing, and diagnostics for customers across Bolton. Our skilled technicians work on all makes and models of vehicles, offering a high standard of service in a friendly and professional environment.Working Hours :Typically, you’ll be required to work from 8.30am and 4.30pm on Mondays to Fridays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.
The role will include some of the following areas:
General administrative duties including typing, correspondence by e-mail
Liaise with field staff
To undertake filing, record keeping, photocopying and distribution of relevant documents
Post and mailing duties
Scanning of documentation onto the Doc View platform
Maintain health & safety standards
Work co-operatively with other teams and partners to deliver services effectively
Help out in times of need to ensure quality of service is met
To deal courteously and efficiently with all visitors
Using Microsoft Packages, in particular Word, Excel, and PowerPoint
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Responsible for co-ordinating the post
Providing refreshments for visitors when required
Inputting data onto internal systems with a high level of accuracy
Dealing with stationery/stock levels and reordering as and when appropriate
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required
Training:Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.
The standard covers the following:
Knowledge:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Attention to detail
Behaviours/Attitude:
Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
You will complete an End Point Assessment; this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off to study; you will attend classes face to face and complete work for your apprenticeship.
The study day is a Wednesday at Kirklees College in Huddersfield.Training Outcome:A full-time position, subject to satisfactory employment and achievement of apprenticeship.
Employer Description:NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.Working Hours :Monday to Friday, times TBA.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Excellent attendance....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme. We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Organisation skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including onboard entertainment systems.
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
Completion of legible and accurate paperwork for customers' and centres' records.
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products, including traditional, hybrid and electronic engines. From heritage vehicles to leading-edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem-solving. You should be someone who pays attention to detail and is committed to completing this three-year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
Interest in vehicle engineering.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports you in developing resilience, confidence, and teamwork skills.
On successful completion of the three-year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)Certificate in Automotive Refrigerant Handling Brand-specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday – Friday. Between 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including onboard entertainment systems.
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
Completion of legible and accurate paperwork for customers' and centres' records.
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products, including traditional, hybrid and electronic engines. From heritage vehicles to leading-edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem-solving. You should be someone who pays attention to detail and is committed to completing this three-year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer Service.
Interest in vehicle engineering.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports you in developing resilience, confidence, and teamwork skills.
On successful completion of the three-year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand-specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, between 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Team working,Initiative,Patience....Read more...
The successful candidate will:
Assist with incoming calls and make outbound calls
Book viewings
Support the team by providing administrative support
Preferably a passion for sales
IT literate (MS Office, internet, email systems and social media platforms is especially important)
Creating sales particulars
Training:
You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams
Training Outcome:
Opportunity to become a negotiator or administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Main Responsibilities:
Consult with clients to understand their travel preferences, budget, and special requirements
Research and recommend travel destinations, accommodations, and activities based on client preferences
Provide clients with detailed itineraries, travel documents, and travel tips, driving loyalty through exceptional service
Provide exceptional customer service, support and administration throughout the booking and travel process
Company Benefits:
Discounted rates for personal holidays
Opportunity to travel overseas for business
Training:Travel Consultant Level 3 apprenticeship standard.Training Outcome:Progression to a full-time permanent employee.Employer Description:Travel Advisor has been dedicated to supporting travellers with reviews, information, and advice to inspire travel. Now as part of their ambitious expansion plans, they have launched their first travel agency branch situated in an affluent suburb on the outskirts of Sheffield.Working Hours :Monday to Friday from 9:30am to 5:00pm.
***During peak trading periods weekend work may be required***Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Duties will include but will not be limited to:
Receiving service enquires and requests from corporate clients, and the public
Ensuring all enquiries whether by email, telephone or via a third party are responded to promptly and politely and take all necessary steps to convert enquiries into bookings
Accurately price and quote enquiries
Searching for solutions and options to meet the requirements of such requests, using a range of online resources and liaising with our airport service partners
Finalising requests and completing the service bookings as requested
Assisting clients and travellers with any service-related enquiry
To oversee the daily operation, ensuring compliance with all standard operating procedures and other applicable regulatory policies
Entering and monitoring all reservations into the inhouse reservations system, ensuring correct and up-to-date information is entered
Monitoring confirmed bookings to ensure all flight, greeter and transport information is up to date
React to and action operational changes / disruption in a calm and systematic manner
Upselling products and services where applicable
Undertaking specific tasks as and when determined by the Management team
Liaising with all departments and working closely with the airport teams and service partners
Passing on any new business enquiries or sales leads to the Managing Director
Training:
This is all delivered in the workplace
Training Outcome:
There may be a fulltime position available upon successfully completing this apprenticeship role
Employer Description:With crowded terminals, security queues and unfamiliar surroundings, often the most stressful part of a journey is the time spent at the airport. At Fastrack VIP we remove this stress with our personal airport meet and assist services available for arrivals, departures, and flight connections at gateway airports worldwide.
Whether travelling for business or leisure, become our guest and travel in style as we personally assist you through all the check-in, security, and immigration formalities quickly and effortlessly. Available regardless of ticketed class or frequent flyer status, let us take the stress and worry out of air travel from the moment you arrive to the moment you depart with our following core services:Working Hours :Covering the hours of operation working shifts on a rolling pattern including weekends and bank holidays.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Professionalism,Customer Service Skills,IT knowledge,Flexible....Read more...
Broad Function:
To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times
To provide efficient and accurate administration support and respond to product or service enquiries
Key responsibilities and accountabilities:
Deal with all telephone enquiries in a prompt and efficient manner
Inputting and processing orders
Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues
Ensure back-order reports are run daily and dealt with
Liaise with customer regarding all price discrepancies
Assist with queries from Accounts department
Contact transport department regarding shipment information.
Co-ordinate slow moving stock
Manage all standing orders, existing and expiring
Liaise with external sales team
Log any complaints or returns in 24 hours. Dealing with all matters with the exception of ‘quality’ issues – provide all information of complaints relating to quality with the QC Manager
To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above
Principal Relationships:
Accountable to – Customer Services Supervisor
Responsible for – Ensuring a comprehensive Customer Service experience
Internal - Works closely with peer group in own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered, on time.
External – Maintains external contacts as necessary
Training:
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held
Training Outcome:If the are successful with the Apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.Employer Description:Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals.
Unisurge also offers a broad range of sterile drapes, gowns and supplementary operating theatre products. The contents of each of our packs have been practitioner specified to meet the requirements of all modern surgical procedures.
One of the largest custom built Ethylene Oxide sterilisation chambers in Europe gives Unisurge the ability to deliver unrivalled sterility for all our products ensuring a reduction in site infections and fluid contamination for the patients and medical staff that we are proud to serve.
Technology and innovation is at the heart of everything in the business with rigorous recycling and sustainability practices and one of the largest solar electric provisions in the county.
Linked to a significant investment in Information Technology, we provide a proven and trusted distribution network. Unisurge also maintains its own fleet of delivery vehicles and is able to guarantee that sterile packs arrive at their destination on time and in optimum condition.
Surgical teams can be confident that all the necessary components for a procedure will be supplied, to their specification, in a sterile pack, ready for immediate use.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Handle customer enquiries via phone and email promptly and professionally
Prepare and process sales orders, quotations, and invoices
Maintain accurate customer records and sales data
Ad hoc reporting to inform the sales team and customer base of spending trends
Liaise with the production and despatch teams to ensure timely delivery
Support external sales staff with administrative tasks and coordination
Provide backup cover during absences and busy periods to ensure continuity of service
Continuously learn product ranges and internal processes to support sales functions more effectively
Any other duties, as demanded by the job role and as requested by your line manager as and when required
Training:Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:
You will be required to attend Sheffield Hallam University on a series of short study blocks
The degree award is BA (Hons) Professional Practice in Management
Training Outcome:
The employer is ready to invest in the development of the successful candidate
This is a long-term career opportunity
Employer Description:Naylor Industries is a long-established, leading British manufacturer of building & construction products, plastic ducting, concrete, and environmental products with an unparalleled reputation in the market for quality and service.
With over 100 years of expertise and craftsmanship with Naylor, we are committed to investing in our people's continuous development, technologies, and skills for the future. Our highly skilled teams have helped to position Naylor Industries as the market leader it is today exporting globally.Working Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
The two roles you will be supporting in and the duties they include but are not limited to;
1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.
2. Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.
To also support all existing services provided to customers.
Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.
Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
Proactively identify issues and take mitigation steps before they become “noticed” by customers.
Responsible for troubleshooting hardware and software technical issues.
Deliver positive communications to our internal and external customers.
Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
Feeding back all suggestions for improvement and market research to management.
Ensuring management are aware with all competitive activities within accounts and preventing account loss.
Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference.
All materials produced are commercially sensitive, confidential and the property of the company.
Progressing to;
Support and supervise assigned members of staff that will work on projects for customers.
Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.
Training:Business Administrator Level 3 Apprenticeship Standard.
This will include:
City & Guilds combined knowledge and competency-based qualification, Personal Learning and Thinking Skills.
The program is based on end point assessment, with delivery and location of training to be confirmed.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:This role may evolve to full management of staff over time.Employer Description:Telsolutions provide customer contact technology & services specifically developed for income recovery and customer engagement applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Self Motivated/Enthusiastic,Good Time Keeping,Professional Attitude....Read more...
Car Body Repair Technician - Mobile
Join Our Growing Team as a Mobile Car Body Repair Technician!
Are you an experienced Automotive Smart Repair Technician or a Car Body Repair Technician with a passion for delivering top-quality car body repairs? Ready to take your career to the next level with a dynamic, forward-thinking company? This is the opportunity you've been waiting for!
We’re on the lookout for talented Car Body Repair Technicians that would like a change of scenery or existing Mobile Car Body Repair Technicians / Smart Repair Technicians that would like to join an award-winning team, providing exceptional service across the UK.
With over 25 years of success, our business is expanding, and we're offering YOU the chance to be a part of our future!
Why Join Us?
Competitive Salary: £40,000 - £45,000 + Bonus (OTE £50K)
Great Perks: 25 Days Annual Leave, Pension, Company Uniform
Fully Equipped Van: Your own company van stocked with everything you need
Career Growth: With our 25-year history, we offer promotional prospects into management roles!
Ideally Located: Hereford, Ludlow, Newport, Cardiff, Swansea, Worcester
What You’ll Be Doing:
Mobile Repairs: Dent repair, paint repairs, and paint rectification – making cars look like new
Alloy Wheel Refurbishment: Restore wheels to their original glory
Customer Service Excellence: Providing exceptional mobile services at customer locations, always leaving a smile
Tools and Equipment: Keep your fully stocked van ready to go for each job, ensuring maximum efficiency
Health & Safety First: Follow industry standards to ensure safety and quality
What We’re Looking For:
Experience: Proven track record in car body repair, dent removal, paint rectification, and alloy wheel repair
Full UK Driver’s License: You'll need to be mobile!
Customer-Focused: Professional, friendly, and dedicated to high standards of customer service
Mobile Experience: If you’ve worked on mobile repairs before, that’s a bonus (but not essential!)
Ready to Drive Your Career Forward?
If you're a talented car body repair technician looking to take the next step in your career with a leading mobile repair company, we would love to hear from you! Please submit your CV to Robert Cox at Glen Callum Associates Ltd on or call Rob on 07398 204832.
JOB REF: 4244RC Car Body Repair Technician - Mobile....Read more...
