Customer Service Practitioner Apprentice

Ensure a prompt response to all inbound customer enquiries; from the web, phone, email and chat, whilst providing excellent customer service and finding solutions to their problems Timely preparation of sending quotes Build and maintain relationships with new and existing customers through regular follow-up calls Informing customers of unforeseen delays or problems Working closely with the Warehouse, and Logistics Team to ensure seamless deliveries Supporting, as needed, the coordination of international exports, mainly to Europe, Africa and the Middle East

Training:
5 days per week in the office in BD4 One day per month attending a workshop at Bradford College (can be done remotely) Skills coach will visit the office every 4-6 weeks All assignments will be uploaded to our CRM system, Aptem

Training Outcome:
Potential for a permanent position within the firm upon successful completion of apprenticeship

Employer Description:
Based in Yorkshire, at a strategic central location in the UK, we are optimally positioned to distribute our products and services across the world with customers in the UK, Europe, Middle East, Africa. Our offerings span a wide range of products, including Electric Motors, Gearboxes, Inverter Drives, and full Automation solutions like Circuit Breakers, Contactors, and PLCs from top-tier manufacturers like ABB, Siemens, Schneider, and Legrand. As we've grown—expanding our team, facilities, and product lines—we've remained committed to our core principle of providing value through competitive pricing and superior service.

Working Hours :
9.00am - 5.00pm, days to be confirmed. 1 hour for lunch. Training time provided as necessary. 37 hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative