Front of House duties include:
Taking responsibility for the customer journey, ensuring their experience is second to none
Taking accurate orders and working closely with kitchen staff
Ensuring payments and receipts are correct
Confidently recommending menu and drinks offerings
Observing service and standards and reporting any incidents or issues
Being a supportive and proactive team member
You will need to demonstrate:
Previous experience working in a customer facing environment
Enthusiasm and passion for hospitality
The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
A result driven and ambitious individual keen to develop your career and grow with us
What we will offer you in return:
Competitive hourly rate + tips
28 days holiday
Pension
Food & Retail discounts
Fun culture surrounded by a supportive team
Free food when on shift
25% dining discount of all managed houses
Great working environment and great prospects!
Training:Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing support and progression.Employer Description:About Us!
Wells & Co are a brewery and pub company focused on delivering experiences you'd recommend to friends.
Our emphasis on quality and innovation keeps our consumers at the heart of everything we do. With our head office and brewery in Bedford supporting a portfolio of over 180 pubs and we pride ourselves on the individuality of our sites; each and every Wells & Co. pub you visit will offer a truly unique pub experience but with one thing in common, a warm welcome and a great pint of beerWorking Hours :Wednesday - Sunday. Shift work, including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
The successful candiate will:
Assist with incoming calls and make outbound calls to our vendor and prospective buyers
Recommend new properties to prospective buyers
Book viewings and home valuations
Support the team by providing administrative support
Training:
You will work towards a Customer Service Practitioner Apprenticeship which will be delivered via fortnightly day release at National Business College in Huddersfield
Training Outcome:
Opportunity to become a Negotiator or Administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday- Friday 9.00am- 5.00pm with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Export AdministratorLocation: Elsenham, CM22 6DS (office-based role)Salary: £27,900 per annumHours: Monday to Friday 08:30-17:00 (30 min lunch) 40 hours per weekHolidays: 23 days increasing with service (plus bank holidays)About UsPetroy is an authorised distributor for many leading brands who operate in the petroleum and automotive service industries across the globe. We’re looking for a customer centric, highly organised self-starter with a keen eye for detail to support efficient order processing, accurate documentation, and on-time delivery.Key Responsibilities
Process export orders from receipt through to shipment and invoicingFollow up quotesPrepare and maintain accurate export documentationLiaise with freight forwarders, couriers, and shipping lines to arrange international shipmentsTrack shipments and proactively resolve delays or delivery issues
Ensure all export activities comply with UK and international trade regulations
Work closely with sales, finance, and warehouse teams to ensure smooth order fulfilmentChase overdue invoicesRespond promptly to customer queries in a professional manner
Maintain accurate records of export transactions and shipping documentationUpdate internal systems with order and shipment data
What We’re Looking For
Excellent written and verbal communication skillsAble to effectively resolve customer queriesHigh-level of attention to detailAbility to multi-task and prioritise effectivelyAble to maintain professionalism under pressureGood team playerProactive, can-do attitudeIT literate (including CRM experience)Previous customer service experienceOrder processing and administration experienceEuropean language skills desirable
Interested? If you feel that you possess the relevant skills and experience please send your cv by return.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
General Office Duties:
Deal with telephone, letter, email and face-to-face enquiries from start to finish, ensure everything is documented and followed up to conclusion
Assist colleagues by managing computerised and paper systems (filing) to ensure accurate records are kept at all times
Assist colleagues in producing/locating documents, including letters, emails, printing and copying documents
Assist with general office duties to help with the daily running of the office
Customer Service and Expectations Management
Provide excellent customer service and manage expectations at all times
Deal with telephone, letter, email and face-to-face enquiries from start to finish, ensure everything is documented and followed up to conclusion
Liaise with the clients, identify their needs and requirements (Subject to restrictions)
Liaise with the extended clients, identify their needs and requirements (Subject to restrictions)
Assist colleagues in planning inspections, meetings, budgets and reporting
Excellent communication and administration skills, required to maintain files and records
Training:
Business administrator level 3 standard apprenticeship qualification
Bi-weekly blended learning sessions
Weekly off the job training
Functional Skills in maths and English, if required
Training Outcome:
The opportunity to progress within the company with further training in procurement or Housing and Property Management
Employer Description:KT Management is a residential property management business based in the Midlands. We specialize in providing quality property management services and professional maintenance support for residential sites of all sizes – from single apartment blocks to large mixed estates. We pride ourselves on our friendly, approachable and professional service which we tailor to the specific needs of individual sites. KT Management have spent the last decade developing and expanding our knowledge and practices with the clear aim of refining our procedures and services to fulfil the exact needs of each and every customer. We truly understand that ‘one size does not fit all’ when it comes to keeping your home in tip top condition. KT Management nurtured its skills and experiences step by step, building its expertise from a sound knowledge base – something we believe is the essence of stability and long-term sustainability.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Predominately based in our Coventry Head Office, the central support team is made up of many support functions key to the success of the wider business. We partner with the sector and regional Business Units to provide exceptional customer service to our internal and external customers.
We have a great opportunity for you to join this customer-focused team where you can grow your skills and progress in your career. We are looking for someone who shares our passion on delivering exceptional customer service whilst also being able to work within a fun and hardworking team environment. Training Outcome:Becoming a qualified Assistant Accountant.Employer Description:We deliver some of the UK’s most complex and critical infrastructure across six core sectors of energy, water, nuclear, highways, rail and aviation for public and private customers. Working on projects and long-term frameworks, we believe in connecting people, places and communities through innovative and responsible infrastructure. Our people are our business. Through their expertise, we harness innovative ideas and approaches that enable us to safely and responsibly design and deliver resilient infrastructure upon which we all rely. Morgan Sindall Infrastructure is part of Morgan Sindall Group plc, a leading UK construction and regeneration group with revenue of over £4 billion. Working Hours :Monday - Friday, 8:30am - 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
As an Apprentice Service Engineer, you will:
Support our Field Service Engineers with routine servicing, fault finding, overhaul and rebuilds of gas-fuelled engines and other equipment
Assist with mechanical and electrical breakdown call outs under supervision
Practise Clarke Energy’s high standards of customer service, personal presentation and site housekeeping
Complete all college-based learning and coursework in line with the apprenticeship timetable
Work safely at all times, following all company Health, Safety and Environmental procedures
Carry out additional tasks that support your development and the needs of the Field Service Team
To work with our leading global energy engineering company, we are seeking individuals who are:
Trustworthy, reliable and hardworking
Enthusiastic, willing to learn and responsive to feedback
Friendly, polite and professional when engaging with colleagues and customers
Flexible team players with a positive attitude
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
Apprenticeship Standard
End Point Assessment
Functional Skills in English, maths and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential for a full-time role at the end of the apprenticeship programme.Employer Description:Clarke Energy is a multi-award-winning global business specialising in the engineering, installation and long-term maintenance of distributed energy solutions. We have comprehensive resources to support the engineering of your project with capabilities in computer aided design, mechanical and electrical engineering. We have dedicated teams to support you in delivering quality through the project management, installation and commissioning of your project. We value the provision of reliable maintenance services for your power generation equipment delivered efficiently through our extensive network of service engineers.Working Hours :Mon-Fri 8am-5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Analytical skills,Team working,Creative,Initiative,Physical fitness....Read more...
Handling and liaising with customers on a range of technical queries via multiple communication channels
Preparing and configuring radio equipment and accessories in line with specific order requirements
Maintaining accurate customer records using Sage and CRM systems
Despatching orders to customers via courier, post, and Apex delivery where required
Preparing and issuing customer documentation, including despatch paperwork
Maintaining a clean, organised, and safe working environment
Communicating effectively with colleagues and other departments on job-related matters
Supporting the achievement of organisational and departmental targets
Managing follow-ups, diaries, and general administrative duties
Training:
This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
You will be studying the Level 2 Customer Service apprenticeship standard
Training Outcome:
Progression into a full time role with career opportunities for the right candidate upon completion of apprenticeship
Employer Description:Our main business lies in the hire and sale of high-quality two-way radios and associated communications equipment, including body-worn cameras.Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are basedWorking Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
General Manager – Luxury Country Hotel, NorthamptonshireLocation: Northamptonshire / Midlands Salary: Up to £75,000 per annumWe are working with a prestigious hospitality operator to recruit a General Manager to lead a luxury country estate. This is a senior operational role, responsible for overseeing the full guest experience, commercial performance, and team leadership.As General Manager, you will have overall responsibility for the smooth running of the property, ensuring exceptional service standards, operational efficiency, and strong financial performance. You will lead a diverse team, inspire a customer-focused culture, and drive the business to meet both commercial and brand objectives.Responsibilities
Provide operational leadership across all departments, including front of house, food & beverage, housekeeping, and eventsDeliver outstanding guest experiences while maintaining high standards of service and qualityOversee budgeting, forecasting, and financial performance to maximise profitabilityLead, develop, and motivate a team, creating a positive and high-performing cultureImplement and maintain health, safety, and compliance standardsWork closely with owners / senior stakeholders to deliver strategic objectivesIdentify opportunities for revenue growth across all areas of the property, including events, weddings, and hospitality services
Requirements
Proven experience as a General Manager or similar senior operational role in a 4–5* hotel or luxury hospitality settingStrong commercial acumen, with experience managing budgets, P&L, and operational KPIsExceptional leadership and people management skillsOutstanding customer service and attention to detailExperience leading multi-department teams in a fast-paced, high-quality environmentExcellent communication and stakeholder management skills....Read more...
Lead and support team members during shifts to ensure smooth day-to-day operations
Deliver excellent customer service and handle any complaints or issues professionally
Assist with staff training, scheduling, and performance monitoring
Oversee service standards, health & safety, and ensure the workplace runs efficiently
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The right candidate may be appointed a full-time position
Employer Description:Riverside Walkway Cafe is a charming, community-focused cafe located in North Ferriby, offering a warm and welcoming environment for both locals and visitors. Set in a picturesque riverside location, the cafe prides itself on delivering high-quality food and drink, including freshly prepared all-day breakfasts, homemade cakes, and expertly crafted coffee. Known for its friendly, customer-first approach and dog-friendly atmosphere, the business has built a strong reputation as a relaxing destination for great service and comfort food. As a growing hospitality venue, Riverside Walkway Cafe is committed to maintaining excellent standards while providing a supportive and engaging workplace for team members to develop their skills and progress within the industry. Working Hours :Availability to work flexible shifts between Tuesday - Sunday, 8.30am - 3.30pm. including alternate weekends
Due to location must be able to travel to work, please check before applying.Skills: IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
Day to day planning of operational tasks to ensure delivery in line with relevant SLAs and guidelines
Work collaboratively with the team to meet the outcomes of the service delivery plan
Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers
Process data and information
Deal with day-to-day customer queries
Work within agreed policy and procedural frameworks
Deliver actions arising from Workforce Projects
Make decisions within recognised guidelines
Identify areas of service improvement and simplification
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:It is Warwickshire County Council policy to seek that all our apprentices are retained in a further position, subject to performance and completion of the apprenticeship, and an available vacancy.Employer Description:Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.Working Hours :Monday - Friday, hours are flexible between 8.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Patience....Read more...
An opportunity has arisen for the Sales Executive to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.
As a Sales Executive, you will drive vehicle sales, manage customer relationships, and contribute to the ongoing growth of the business.
This full-time role offers salary range of £40,000 - £55,000 and benefits.
You will be responsible for:
? Achieving sales targets for new, used, and Motability vehicles.
? Providing excellent customer service and guidance throughout the buying process.
? Maintaining product knowledge and keeping up-to-date with sales promotions.
? Following up with leads to maximise sales opportunities.
? Completing accurate vehicle appraisals and maintaining organised records.
? Ensuring compliance with FCA and internal sales processes.
? Attending manufacturer training as required.
What we are looking for:
? Previously worked as Car Sales Executive, Sales Executive, Car Sales Advisor, Car Sales Consultant, Sales Advisor, Sales Consultant, Automotive Sales Associate or in similar role.
? Minimum of 2 years' experience in car sales.
? Strong IT skills.
? Valid UK driving licence.
Whats on offer:
? Competitive salary
? Pension scheme
? Employee discounts
? Recognition schemes
? Long service awards
? Staff celebration events
? Company awards
? 30 days holidays increasing with service
? Training and development opportunities
? Health, wellbeing, and shopping membership
This is a great opportunity to take the next step in your career within a progressive automotive environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of....Read more...
You’ll become an important part of our busy sales office, supporting customers and the sales team with administration, customer communication, and order coordination.
You’ll work closely with experienced team members, many of whom have completed apprenticeships themselves, who will support and train you throughout your apprenticeship.
You will receive:
Structured on-the-job training
Ongoing support from experienced team members
Real hands-on experience within a professional office environment
The opportunity to develop long-term career skills within the business
Career progression opportunities within sales, customer service, and operations
Key Responsibilities:
Processing customer orders received via phone and email
Supporting customers with enquiries and order updates
Maintaining accurate customer and CRM records
Creating sales and stock reports
Monitoring stock levels and liaising with warehouse teams
Creating customer design boards for sales enquiries and presentations
Supporting the sales team with administration and customer account setup
Training Outcome:
Structured training
Career progression opportunities
Employer Description:Chadwick Teamwear are one of the UK’s leading suppliers of premium-quality, high-performance non-branded sportswear, supplying schools, teams, and businesses across the UK and beyond.
With more than 50 years of experience, we pride ourselves on delivering high-quality products, excellent customer service, and building long-term relationships with our customers. Our products are designed to rival major sports brands whilst offering flexibility for customisation and teamwear branding.
At Chadwick Teamwear, teamwork, innovation, and quality are at the heart of everything we do. We are passionate about investing in people and creating long-term career opportunities through training, development, and hands-on experience. We pride ourselves on creating a positive and supportive team culture where people enjoy coming to work.Working Hours :• Full-time position
• Monday to Friday
• 8:00am - 4:30pmSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Positive,Reliable,Keen to learn,Able to follow processes,Willingness to learn,Friendly and professional....Read more...
What you’ll be doing:
As a Business Administrator apprentice, you’ll play a key role in supporting the day-to-day operations of a busy office. Your responsibilities may include:
Handling emails, calls, and general enquiries
Supporting with data entry, filing, and document management
Assisting with scheduling meetings and diary management
Working with different departments to ensure smooth operations
Providing excellent customer service to clients and colleagues
Training:
4 days working, 1 day training online
Monthly online workshops with visits from your assessor every 6-8 weeks
Training Outcome:This apprenticeship can lead to a range of future roles, including:
Office Administrator
Team Coordinator
Customer Service Executive
Business Support Officer
Employer Description:Assessment Day – 12th May
Successful applicants will be invited to attend an assessment day, where you’ll:
Meet the employers
Take part in group and individual activities
Showcase your skills and potential
Working Hours :Monday - Friday, 9.00am - 5.00pm (subject to company needs)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this apprenticeship programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
Interest in vehicle engineering
We are looking for an enthusiastic, individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Honda Institute.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Apprenticeship Standard in Autocare Technician Certificate in Automotive Refrigerant Handling
Level 2 qualification for safe isolation of electric and hybrid vehicles
Fire Awareness Training
Emergency First Aid for Appointed Persons
Progression towards Level 3 apprenticeship standard in Light Vehicle Maintenance and Repair
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people’s lives.
We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share.
We strive to earn the trust and support of the many diverse communities we happily serve, and we’ll always remember who’s in the driver’s seat on the way to a better world for all.Working Hours :Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
£40,000 - £45,000 + Hybrid Working + Excellent BenefitsIf you're building your career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an opportunity to take the next step into a genuine leadership role within a growing, ambitious IT services business.
This is not a role where you’ll be stuck purely firefighting tickets. Instead, you’ll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You’ll still be hands-on, but with real influence over how things are done.
Working within a collaborative and forward-thinking business, you’ll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one.Key Responsibilities
Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA
Act as the senior escalation point for complex technical issues across client environments
Mentor and develop junior analysts through coaching, training and regular 1-2-1s
Drive service improvements by analysing performance metrics and identifying trends
Maintain high-quality documentation across tickets, knowledge base and processes
Deliver a proactive, customer-first approach, ensuring consistently high levels of client satisfaction
Remain hands-on with technical support across a wide range of technologies
Support projects, on-site visits and wider business initiatives where required
Skills & Experience
Proven experience within an MSP environment - essential
IT support experience, including time in a senior or escalation role
Strong technical knowledge across Windows, Microsoft 365, Windows Server, networking and endpoint management
Experience mentoring or supporting junior team members would be desirable
Confident communicator with excellent customer-facing skills
Ability to manage workloads, prioritise effectively and take ownership of issues through to resolution
Microsoft certifications (or working toward them) would be advantageous
This is an ideal opportunity for an ambitious IT Heldesk professional with an MSP background who enjoys variety, thrives in a client-facing environment and wants to move into a more influential, leadership-focused position without losing the technical edge.
You’ll be joining a business that genuinely values its people, promotes accountability and collaboration and is committed to developing its team as it grows.
If you’re looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we’d love to hear from you. Apply now!....Read more...
Responsable équipe Professional Services Customer Service (Team Leader)
📍 France (hybride) | 📄 CDI | 🏢 Secteur : Informatique diagnostique / Santé
Département : Professional Services | Reporting : Customer Service Manager France
Vous avez l'âme d'un leader, mais votre poste actuel vous enferme dans la gestion de tickets ? Vous voulez à la fois rester proche du terrain, piloter des projets complexes et vraiment faire grandir une équipe — pas juste gérer des plannings ?
Notre client, acteur mondial des solutions SIL/LIMS présent dans plus de 30 pays, vous offre exactement ça : un rôle hybride où votre expertise technique nourrit votre management, et vice versa.
Ce que vous ferez concrètement
Côté management (50 %)
Être le premier contact de vos collaborateurs sur les questions professionnelles et personnelles
Conduire des entretiens réguliers sur les activités, conditions de travail et développement
Proposer des plans de carrière, d'évolution et de succession pour chaque membre de l'équipe
Identifier et faire remonter les axes d'amélioration produits et services
Côté projets clients (50 %)
Gérer les défis techniques et organisationnels des projets clients en cours
Participer aux réunions d'équipe France et Europe en portant la voix terrain
Modéliser et promouvoir une approche orientée client au sein de l'équipe
Avec qui vous travaillerez
Une équipe d'ingénieurs de projet spécialisés en déploiement SIL/LIMS (profils seniors et juniors)
Le Customer Service Manager France, votre manager direct
Des équipes européennes avec qui vous échangerez régulièrement en anglais
Des clients laboratoires en santé, laboratoires et hôpitaux : interlocuteurs experts dans des environnements exigeants comme la pathologie.
Ce que l'on attend de vous
Indispensable :
Master ou équivalent
Plusieurs années d'expérience en management d'équipe (autour des 5 ans minimum)
Expérience en déploiement de projets logiciels
Connaissance des systèmes SIL / LIMS
Maîtrise des standards HL7, ASTM, IHE
Connaissance des systèmes, réseaux et virtualisation
Français courant + bon niveau d'anglais (réunions EU régulières)
Un vrai plus :
Expérience dans le secteur santé ou laboratoires
Expérience de transformation ou structuration d'équipe
Expérience en pathologie
⚠️ Faites demi-tour si...
Vous cherchez un poste 100 % management sans implication technique, si le rôle hybride terrain/leadership ne vous convient pas, ou si les environnements internationaux avec des échanges réguliers en anglais ne sont pas faits pour vous. Ce poste n'est pas fait pour tout le monde — et c'est OK.
Le processus de recrutement
Nous traitons chaque candidature sous 5 jours ouvrés.
Le processus se déroule en 3 étapes :
Échange téléphonique de qualification (30 min)
Entretien avec le Customer Service Manager France
Entretien avec le VP
Test
Entretien RH
Si vous vous êtes reconnu(e) dans cette annonce et que le défi vous parle, ne remettez pas ça à demain.
👉 Envoyez votre candidature (CV + quelques lignes sur votre parcours) dès maintenant.....Read more...
The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience.
The successful candidate will work closely with energy suppliers and the EES Sales team, helping to manage post-sale processes and maintain strong working relationships across the business.
Key Responsibilities:
Support the Customer Service Experience Manager with post-sales activities
Assist with onboarding and ongoing support for new and existing customers
Liaise with energy suppliers to ensure accurate and timely processing
Work closely with the Sales team to support contract handovers.
Maintain accurate records and ensure tasks are completed within agreed deadlines
We are looking for a candidate with strong IT skills, including experience using email systems, Microsoft Outlook, and Microsoft Excel.Training:
Business Administration Level 3 Standard
Relevant workplace training
Functional Skills if required
Your programme will be delivered online, with the following structure:
9 workshops which will be delivered on-line on a monthly basis
During these sessions, new topics will be taught by your tutor
Between sessions, you’ll complete self-study tasks spread throughout the week
You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks
Training Outcome:
To be decided upon completion of apprenticeship
Employer Description:It can be overwhelming when looking for the right energy supplier for your business. How do you ensure they are honest, transparent, and can offer the right support and advice? At Experienced Energy Solutions, we use over 30 years of combined industry experience to do this for you. Strategic energy purchasing solutions Our trading team monitor the energy market closely, ensuring we can offer the most relevant and up-to-date advice for making strategic purchases on your energy spend. We offer numerous services to ensure your business is getting the most out of your energy partnership, including • insight from our expert energy procurement team, • access to our flexible energy buying groups, • peace of mind through our bill validation service, and • use of our in-house energy management platform. Passionate about sustainability We are not just an energy comparison service; we help drive down energy consumption sustainably. As well as finding the right energy supplier for your business, we create a long-term sustainable energy plan for each of our clients. Alongside Experienced Energy Solutions, our sister company Experienced Solar & EV Solutions (ESEV) provides the very best sustainable energy solutions for our customers. Take a look at the ESEV website to find out why we are different in the Solar & EV charge point field, and how we can buy back your excess generated energy.Working Hours :Monday - Friday, 9.00am - 5.00pm (30min lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Customer Care:
Proactively respond to expressions of dis- satisfaction at the initial stage.
Investigate, register all complaints and report in accordance with company and client procedures.
Maintain the company’s complaint log and use the information to report on trends.
Visit residents in their homes, when required, dealing with queries and keeping them informed.
Make appointments for further work, if required, and ensure these are carried out.
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.
Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.Attend monthly contract meetings and supply relevant reports.
Community Engagement:
Attend Resident Surgeries and assist vulnerable people report repairs.
Organise resident consultation events and attend Resident Association meetings as required.
Identify vulnerabilities relating to individual residents and liaise with the client’s housing officers or support services where necessary.
Work with our Performance Team to ensure that identified vulnerabilities are accurately recorded within the organisation's systems.
Working with the Community Investment Team, organise volunteering and fundraising events.
Liaise closely with senior staff to generate a positive culture within the Division.
Complete a daily activity sheet detailing visits to residents and clients.
To contribute ideas and suggestions that may enable the company to provide a better service.
Provide any other reports requested by Client, Line Manager or Customer Manager.
To deliver Customer Care talks as and when required and to ensure they are documented.
Fully comply with the Organisation's Health and Safety and Lone Working policies.
Follow policies, procedures, and initiatives related to sustainability and environmental compliance.
Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division.
Training:
You will attend college one day per week working towards the Level 3 Customer Service Standard.
Training Outcome:
Opportunity for permanant work on successful completion of apprenticeship
Employer Description:AxisCLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.Working Hours :Monday - Friday. Start times will vary depending on contract.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
CUSTOMER SERVICE ADMINISTRATOR - FINANCIAL / LEGAL SERVICES FULL TIME, PERMANENT MANCHESTER CITY CENTRE £30,000 + up to £5,000 OTEGet Recruited are very excited to be representing our client, who are on the lookout for a First Response Executive / Customer Service Administrator to join them!
This is a great opportunity for a confident and driven First Response Executive / Legal Services Administrator / Customer Service Administrator to play a pivotal role in supporting clients at the start of their recovery journey. You’ll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.
If you enjoy working in a fast-paced, client-focused environment within legal or financial services, this could be the perfect next step in your career!
As a Customer Services Administrator (Financial or Legal) you'll be:
Handle inbound phone and email enquiries, answering all questions / enquiries professionally and with care
Guide clients throughout the recoveries process, with clear communication throughout the call
Onboard new clients, transferring their cases to the relevant department
Guide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout
Providing financial insights throughout the process
Ensure all necessary information and documentation is gathered to progress cases effectively
Maintain a high standard of client care while working towards individual and team targets
You must have:
Proven experience in customer service, sales or partnerships, ideally within financial services or legal industries
Strong communication skills
Confident in working independently and can work to targets
Highly organised with a strong focus on conversions
Proven experience of working in a target driven environment
Experienced within Financial Services Administrator, Legal Services Administrator, Client Account Administrator, Case Management Administrator, Client On boarding Administrator
Benefits:
Competitive basic salary + uncapped commission and bonus structure
25 days holiday + bank holidays
Annual bonus scheme
Regular team socials including summer and Christmas events
Company awards and recognition evenings
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
CUSTOMER SERVICE ADMINISTRATOR - FINANCIAL / LEGAL SERVICES FULL TIME, PERMANENT MANCHESTER CITY CENTRE £30,000 + up to £5,000 OTEGet Recruited are very excited to be representing our client, who are on the lookout for a First Response Executive / Customer Service Administrator to join them!
This is a great opportunity for a confident and driven First Response Executive / Legal Services Administrator / Customer Service Administrator to play a pivotal role in supporting clients at the start of their recovery journey. You’ll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.
If you enjoy working in a fast-paced, client-focused environment within legal or financial services, this could be the perfect next step in your career!
As a Customer Services Administrator (Financial or Legal) you'll be:
Handle inbound phone and email enquiries, answering all questions / enquiries professionally and with care
Guide clients throughout the recoveries process, with clear communication throughout the call
Onboard new clients, transferring their cases to the relevant department
Guide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout
Providing financial insights throughout the process
Ensure all necessary information and documentation is gathered to progress cases effectively
Maintain a high standard of client care while working towards individual and team targets
You must have:
Proven experience in customer service, sales or partnerships, ideally within financial services or legal industries
Strong communication skills
Confident in working independently and can work to targets
Highly organised with a strong focus on conversions
Proven experience of working in a target driven environment
Experienced within Financial Services Administrator, Legal Services Administrator, Client Account Administrator, Case Management Administrator, Client On boarding Administrator
Benefits:
Competitive basic salary + uncapped commission and bonus structure
25 days holiday + bank holidays
Annual bonus scheme
Regular team socials including summer and Christmas events
Company awards and recognition evenings
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults.
Testing of parts and systems to ensure correct working.
Following checklists to ensure all critical parts of vehicles are examined.
Carrying out bumper to bumper overview, service, and inspection.
Maintenance of electronic systems including on- board entertainment systems.
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Functional Skills (if required)
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts TBC - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Field Service Engineer
Manchester
£35,000 - £45,000 Basic + Training + Supportive Team Environment + Job Security + Immediate Start
Join a respected leader in the water treatment industry (not sewage) as their next Field Service Engineer and become part of a genuinely supportive, people-focused company. Enjoy the freedom to manage your own workload and take ownership of your day, while working within a close-knit team that values trust, autonomy, and long-term development.
Known for its high standards and loyal client base, this well-established organisation has built a strong reputation for delivering exceptional service and quality. You’ll work across a diverse range of projects, gaining valuable experience and continuous training in a company where engineers are truly appreciated and progression is actively encouraged.
Your role as a Field Service Engineer will include:
* Installation and commissioning of water purification systems * Servicing and maintaining equipment at existing customer sites * Adhering to high health and safety standards * Liaising professionally with clients and handling technical queries
The Successful Field Service Engineer will include:
* Background as a Field Service Engineer or similar * Experience with Water Purification / pumps / pipework / similar * Happy to travel across the North West region
For immediate consideration, please apply now or contact Georgia Daly on 07458163040
Key Words: Water Treatment Engineer, Field Service Engineer, Reverse Osmosis, Deionisers, Water Softeners, Mechanical, Electrical, cambridge, newmarket, haverhill, ely, huntingdon, chatteris
This role is being advertised by Future Engineering Recruitment Ltd. We operate as an employment agency. For more opportunities, please visit our website. Applicants must have the legal right to work in the UK. Unfortunately, we are unable to process applications from individuals without this status.....Read more...
