Service Coordinator
Service Coordinator Construction / Engineering Industry Salary £27,000 per annum Permanent Role Office-based role Mon-Fri Grays RM20 5QS 33 Days Holiday, Life Assurance, Pension 8% matched Got a knack for planning and a background in service admin or coordination? Ready to take your skills to the next level? The role could be for you.. We are looking for a Service Coordinator in the Grays area to join a growing aftersales and service team for a market leader in specialist equipment. Due to nationwide growth, the company is expanding their team. This is a full-time position with responsibility for the coordination and administration of all plant and machinery. Other suitable titles could include: Maintenance Coordinator, Engineering Coordinator, Service Administrator, Fleet Administrator, Maintenance Planner, M&E Coordinator, Planning Administrator or similar. The Role - Service Coordinator: - Manage job requests, work orders, and scheduling of service visits for engineers and technicians. - Act as the main point of contact for customer service queries, providing timely updates and professional communication. - Maintain accurate service records, including job sheets, reports, certifications, and asset histories. - Coordinate machine collections for servicing and ensure all jobs are tracked through to completion with proper follow-up. - Prepare job quotes, raise invoices using UpTool, and support credit control by highlighting outstanding payments or service holds. - Order and track spare parts, log usage, and liaise with procurement and stores for restocking. - Assist in compiling service data and preparing KPIs and performance reports. - Collaborate with the Northern service team to ensure consistent administrative support and share best practices. Key Candidate Requirement - Service Coordinator: - Strong organisational and time-management skills. - Previous experience in a service administration or coordination role, preferably within engineering, construction, or equipment servicing industries - Excellent communication, able to deal confidently with customers and internal teams. - Experience using with MS Office and/ or service management software (e.g. Joblogic, BigChange, simPRO or UpTool). - Proven ability to manage multiple tasks and competing priorities in a calm and organised manner. - Detail-oriented with a strong focus on following structured processes. Salary and Package - Service Coordinator: - Salary £25k-£27k per annum, depending on experience - Working hours 8:30-5pm Mon-Fri - Performance-Based Incentives - Life Assurance up to 6x your annual salary. - Benefits Platform - Cycle to Work Scheme - Health & Wellbeing Support: Including medical, dental, and mental health services. - Holidays: 25 days plus bank holidays. - Matched pension up to 8% - Opportunities to grow within an international organisation. Interested? To apply for this Service Coordinator position, here are your two options: - "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm. - "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system. PPDEL