Managing emails and phone enquiries
Take bookings from customers to organise visits
Organise and assist the office manager to arrange the diary visits for the engineers to support customer needs
General office administration
Document control and filing (digital)
Assisting in setting up and maintaining customer records
Training:Training will be work based with monthly visits from your tutor to support you with the knowledge, skills and behaviours of the Business Administration Level 3 Apprenticeship.Training Outcome:Opportunity for employment, dependent on successful completion of the apprenticeship and performance within the work place and role.Employer Description:Maghull Heating and Plumbing is a family run business which has been established for over 20 years supporting customers across the region Working Hours :9.00am to 3.00pm, Monday to Friday (30 hours). Potentially increasing to 40 hours per week, dependent on performance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.
Key Responsibilities:
Provide 1st Line Support to customers via phone, email, and ticketing systems
Log, categorise, and manage support tickets to resolution or escalation
Assist with Windows 11 troubleshooting, configuration, and general desktop support
Support Microsoft 365 applications, including account management and basic administration
Build, configure, and deploy laptops and other end-user devices
Perform basic server checks and assist with server support tasks under supervision
Support customers during onsite visits when required
Maintain accurate documentation and follow internal processes
Learn and adopt industry best practices as part of your apprenticeship training
Essential Skills & Attributes:
A genuine interest in technology and desire to build a career in IT
Willingness to learn and take direction from senior engineers
Strong communication skills, both verbal (phone and in person) and written
Good problem-solving abilities and attention to detail
Confident, professional, and customer-focused attitude
Ability to work as part of a team in a hybrid environment
Full UK Driving Licence (required for occasional site visits)
Desirable Skills (Not Essential)
Basic understanding of computer hardware and operating systems
Familiarity with Microsoft 365 and Windows operating systems.
Previous customer service experience
Knowledge of ticketing systems or ITIL concepts
What We Offer:
Full apprenticeship training and support
Hands-on experience with real-world IT systems across multiple businesses
Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
Opportunities to progress within the company after successful completion
Hybrid working model with modern office facilities
Supportive and friendly team environment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
Field Support Executive
South East & London (Field-Based) | £32,888 + London Weighting (£3,600 where applicable)
Monday-Friday, Flexible Hours
Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We’re supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk based sales role. It’s a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You’ll act as the bridge between customer sites and Karcher’s internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you’ll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we’re really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What’s in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher’s internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts....Read more...
We have an exciting opportunity to join an existing team to support an individual within her own home and to access activities whilst participating in her local community.
You will be working in a specialized 3 – 1 package to support a young lady with her changing needs due to her Autism, Epilepsy and behaviours that challenge.
First City are looking for confident individuals to join the team.
Full specialised training is provided for any appointed applicant whether you have experience in the industry, supporting someone with Autism or no experience.
We are looking for candidates who are naturally passionate about caring, reliable, proud of their role and able to promote and encourage independence. You will be required to work as part of a team and follow the service user's outcome-based support plan under the guidance and direction of the management staff.
Positions available: Full Time, Part Time, Nights and BANK
Hours: Mornings 7am – 3pm and/or Evenings 3pm – 10pm And NIGHTS (wake and sleep) 10pm – 7am Long Days 7am-10pm
Rate: £13.06ph (sleep rate will vary)
Key areas of support:
Our Customer has a very good sense of humour so wants someone who she can have a laugh with as she loves to build rapport with new people in her team. She is a very social person who loves to go to farms, out for walks, clubbing and to friendship circle. She also loves to go on walks and out in her car, it is essential you support her to access a variety activities. Whilst doing so her safety is at the forefront of everything, this can mean physical intervention may be used to keep her safe, being able to work collaboratively in a team is fundamental as her behaviours can often be unpredictable.
She also suffers with Epilepsy, her seizures may not be regular but do require rescue medication and can lead to then supporting her in hospital. Our customer requires someone who is engaged and will use and understand her signs to communicate, many will be unique to her. This a key part of building a rapport with her to understand when things may trigger her causing behaviours that challenge. Our customer is very independent in doing her own personal care but will still need 2 people to support her whilst she does so, she loves being pampered and all things girly and bling, on occasions she may need prompting or direct support. When it comes to meals the support team will do the cooking for safety purposes but our customer enjoys to help in the preparation of meals, it is also important we upkeep her living environment.
Whilst this a an established team, our customers needs will be changing as her support is ongoing, therefore we need people who can easily adapt to anything that may arise. Due to the specialism of this role the successful candidate must be prepared to work within other areas of the business in and around Swindon should the need arise.
Essential –
Must have flexibility and willingness to work varying shifts, including weekends
Be a team player
Minimum 1 years experience with hands on care
Desirable-
A full valid UK driving licence and be happy to drive our customers vehicle
Experience working with individuals with Autism, Epilepsy and challenging behaviours
In return we offer a; Competitive salary, 28 Days Holiday pro rata, Paid comprehensive induction training and shadow shifts (subject to contract type), Free uniform, Additional industry recognised training / Opportunity for career progression, amongst many other benefits – please visit our website to find out more.
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING....Read more...
You'll learn how to:
Provide 1st Line IT Support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:The successful candidate may be offered a full-time position after completing the apprenticeship.Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Full-time, Permanent. Days and times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Throughout the apprenticeship, you’ll work at our office within the Customer Success Team, where you will learn to:
Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer
Service teams
Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
Manage enquiries and quotations, converting to confirmed orders
Identify and act on opportunities for additional hire requirements
Deliver accurate and timely hire contract administration
Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
Develop your technical skills to contribute to the business digital transformation project
Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
Understand and use project management tools and methodologies
Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
Become an ambassador for our Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
Training Outcome:
Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us as this newly established team supports the introduction of new processes and technology to streamline operations
Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry
Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :Monday - Friday, Shifts confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Throughout the apprenticeship, you’ll work at our operational centre alongside our fuel management team, where you will learn to:
Provide full administrative support for the team
Become skilled in the use of relevant IT packages and systems
Understand and implement internal processes and procedures
Build comprehensive equipment product knowledge and an understanding of site processes, to enhance your ability to support customers and colleagues
Develop a thorough understanding of key accounts, generating customer quotes quickly and accurately when required
Produce invoices for customers to ensure an efficient payment process
Communicate with customers on the telephone, via email and in response to website requests
Effectively deal with operational and commercial queries, providing an efficient service supported by effective communication and the ability to produce accurate documentation
Build excellent working relationships with key company stakeholders and customers, learning to understand their needs and requirements
Create and interpret revenue reports, identify trends and opportunities
Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
Manage a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines
Training Outcome:Our apprentices are the future of our business.
On our 18-month Apprenticeship programme, you will learn the skills to become a successful Business Co-ordinator with a fantastic range of future career options ahead of you. Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us and support the introduction of processes and technology to continue to enhance our operations.
Following successful completion of your apprenticeship, you will be offered a permanent role with one of the best rental equipment providers in the industry.Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Applications Engineer Location: Remote (with regular UK & Ireland travel) Salary: Up to £55,000 as package Benefits:25days holiday (plus bank holidays – 33days in total)Company Pension – 6% of base salary (salary sacrifice scheme)HealthcareMedical coverCompany related profit schemeAnnual OR Bi-Annual bonuses (dependant on role and company)Modern working environmentFriendly and welcoming team with approachable managementContinued staff developmentInteresting and challenging workWorking with leading UK & Irish precision engineering companies / customersGreat comradery throughout the business from hands on ManagementPPE / Company uniform provided (if appropriate)IT equipment, workwear & tools providedCompany car provided (BMW 330 PHEV nominal), company-funded excluding private mileageLots of additional company incentives. Company Profile A specialist precision CNC machine tool manufacturer and UK & Ireland sales/support hub for advanced sliding-head and multi-axis mill-turn turning centres. The business has a long-established presence in British manufacturing, with two UK facilities supporting machine sales, applications engineering, service, spares, and customer training. Backed by a wider global group, the company continues to invest in next-generation mill-turn technology, automation-ready platforms, and specialist applications support. Demand is growing steadily across aerospace, medical, automotive, defence, energy, and high-precision subcontract machining - driving further expansion of the engineering team. This is an engineer-led environment where practical know-how is valued. You’ll be trusted to take ownership, supported with high-level product training, and surrounded by colleagues who enjoy solving real machining challenges with customers. Job Profile As the successful Applications Engineer, you will be working alongside a friendly team of applications and service specialists, responsible for delivering high-quality CNC applications support, programming, prove-outs, demonstrations, and customer/dealer training on advanced sliding-head and fixed-head mill-turn lathes. The goal is simple: help customers and internal teams get the absolute best productivity, accuracy and reliability from these machines. You will come from a CNC mill-turn or sliding-head background, with strong, practical experience programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines. Because this role supports real production environments and turnkey delivery, you must be confident programming directly at the machine control, not purely offline. Duties:Provide on-site applications support to customers across the UK & Ireland, including machine set-up, prove-outs, cutting optimisation and operator training.Deliver technical and programming support to distribution partners, ensuring successful installations and ongoing performance of new and existing machine platforms.Run customer and partner machine demonstrations, setting up and programming machines for test or customer components, explaining processes clearly and professionally.Create, prove and refine machining methods and CNC programs that solve customers’ component and process challenges.Produce accurate and achievable cycle time studies, using full machine capability to maximise productivity.Support machine installations in showrooms and at customer sites, checking factory specifications and safe operation.Provide telephone/remote technical support on programming and application issues as required.Stay current with new machine developments, attending manufacturer training and helping develop internal/external training courses.Support exhibitions, open houses and in-house events where needed.You may be asked for perform other duties on occasion. Skills & Attributes:Excellent hands-on knowledge of programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines.Must have excellent knowledge of programming these machines on the controls at the machine.Strong metal-cutting knowledge: tooling selection, cutting data, work holding, and process optimisation.A practical problem-solver who enjoys improving cycle time, stability and part quality.Comfortable communicating with customers and training operators/engineers in a clear, supportive way.Able to work independently, manage travel, and always represent the business professionally.Full UK driving licence and willingness to travel regularly (with occasional overseas trips as experience develops). Education / Certificates:Apprenticeship or time-served background in CNC machining / precision engineering preferred.Formal CNC / manufacturing engineering qualifications beneficial but not essential if experience is strong. Hours of Work:Theoretical Monday to Friday, 37-hour weekUsually based at either the Bushey (Watford) or Brierley Hill facilities, with regular customer-site work throughout the UK and IrelandOccasional trips to other territories supported by the business (typically for more experienced engineers)Flexibility required to meet customer needs and travel schedules Interested? If you’re the kind of engineer who enjoys getting under the skin of complex mill-turn and sliding-head work, this is a role where your skill genuinely matters. You’ll be joining a market-leading CNC specialist with top-tier technology, a growing customer base, and a culture that backs its engineers with proper training and respect. In return, you’ll have variety, autonomy, and strong earning potential through commission and bonuses, alongside a high-quality tools-and-car package. You’ll work with some of the best precision manufacturers in the UK and Ireland—helping them push performance further every day.McGlynn Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. McGlynn Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data.If you choose to apply to this opportunity and share your CV or other personal information with McGlynn Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at McGlynn Personnel.....Read more...
To provide general office and customer service support including filing and photocopying and archiving of records
Paying, receiving and processing payments via computerised systems and the raising of debtor accounts under the direction of the Parking Case Officers Manager, Admin Support Officer
Receiving and processing related correspondence and applications
Dealing with related enquiries over the telephone or face to face in reception
Assist with ticket reconciliation's under the direction of Parking Enforcement Officers, Supervisors or Managers
Prepare and process applications for road closures under the direction of a Parking case Officer
Liaise with managers, other office staff, the public and other outside agencies as necessary under the guidance of the Parking and Operations Manager, Parking Case Officer, Section 106 and Play Officer and Cleaning Supervisor
To assist with the preparation of all team meetings within the Parking and Public Realm service including recording minutes, maintaining records of all meetings internally and with outside agencies and the general public
Provide support to the Parking and Operations Manager and Admin Support Officer
You will be expected to attend and record your entitlement of 20% off-the-job training that is provided either by the organisation or the training provider for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship standard relating to this post
To assist with pitch bookings, record keeping, and staff time sheets
Any other duties requested
Training:
Customer Service Practitioner Apprenticeship Standard qualification at Level 2
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English, if required
Delivery will be in the workplace with an assessor or coach through a combination of assessment, coaching, training and mentoring
The minimum duration on the apprenticeship is 12 months, with an additional 3 month for an externally assessed end point assessment
A total of 15 months plus functional skills, if required
Prior learning and experience will also be taken into consideration
Further information on the standard can be viewed here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Training Outcome:
Upon completion there may be an opportunity to apply for further apprenticeship positions within the authority
There will also be opportunities to apply for vacancies within the local authority
This qualification will ensure you gain a good understanding and experience within an office environment which will open many opportunities either within the local authority or with an external employer
Employer Description:Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea.
It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.Working Hours :The post holder will be required to work office hours, Monday to Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
EMiR Software is provided by Solutions in IT who are owned by Commercial Software. As a marketing apprentice you will have opportunities to market several software solutions.
You’ll be part of our marketing team, learning how a real marketing function works day to day.
Your role will include:
Helping plan and deliver marketing campaigns, from preparing content and materials to tracking what worked
Responding to customer enquiries and helping people find the information they need
Supporting our e-learning platform, including customer requests and simple reports
Helping keep customer contracts and records up to date Learning how to use and manage our Customer Relationship Management (CRM) system to support sales and marketing activity
Reacting to and engaging with our community on social media (customers and partners)
Contributing ideas for new marketing campaigns - creativity is encouraged; no idea is a bad idea
Creating and sending physical marketing mail to potential customers
Supporting the creation, checking and sending of email campaigns and newsletters
Using basic analytics tools to see how our marketing is performing and what we can improve
Helping to organise industry events, conferences and trade shows
Supporting the team with general marketing admin and day-to-day tasks
Training:
In addition to the onsite training, you will undertake your apprenticeship studies with a specialist tutor from RHG Consulting. Your group and individual teaching sessions will be delivered virtually, and you will get full support to help with your studies by our team
On successful completion you will be awarded the level 3 Multi-Channel Marketing Apprenticeship
Training Outcome:
We pride ourselves on our loyal team. For the right candidate this is a genuine career opportunity
All of our recent apprentices have remained within the company and now have permanent roles
They're ready to support our next apprentice in their journey
Employer Description:Solutions in IT have been providing specialist proprietary software and I.T. solutions for the Electronic and Electro-Mechanical repair, sales and service industry for over 30 years, since the creation of our EMIR product back in 1994.
Our EMIR software has grown to have some 3,000 users across 3 continents, during this period, from the UK, Ireland, Dubai, South Africa and Asia, and have market leading products.
Solutions in IT are part of the Commercial Software Group which offers software development within the Software as a Service market.
We pride ourselves on providing quality service at each stage from the order to Sales through to Specification, Development, Testing, Training, Implementation and ongoing use.
We provide telephone and email support all year round, and we are here to advise and help customers with all related I.T. matters.
Our team are as important as our customers to us, and we like to get involved in team events. This helps us maintain high morale and good team chemistry.
Working Hours :Monday - Friday, 9.00am - 5.00pm (an hour unpaid lunch break per day).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 pm/5:30 pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30/9:00am and finish times 5:00/5:30pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role:
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers - talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided - technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand, and the college is located in Wyboston Lakes, Bedford.Training Outcome:Once you have qualified you will be a fully qualified BT Business Customer Engineer.Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30/9am and finish times 5/5:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 pm/5:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role:
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers - talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided - technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand, and the college is located in Wyboston Lakes, Bedford.Training Outcome:Once you have qualified you will be a fully qualified BT Business Customer Engineer.Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30/9am and finish times 5/5:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30am/9am and finish times 5pm/5:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 am/5:30 pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30/9 and finish times 5/5:30Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Support and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions
Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests
Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers
Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment
Liaise with line manager to support College events including parents’ evenings, open evening, and awards event
Training:
Training will take place at Leeds City College, hybrid delivered once a week
Training Outcome:
Qualified Level 2 Customer Service Practicioner
Possibly a full time job
Employer Description:Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will play a key role in delivering high-quality customer support and will work closely with senior management, with opportunities to contribute to business development and future company direction.
Key Responsibilities:
Communicate with customers via phone and email
Provide accurate and knowledgeable responses
Collaborate with internal departments to resolve customer issues efficiently
Maintain detailed and accurate records of customer interactions
Skills & Qualifications:
1 year of relevant experience preferred, or a recent graduate with a 2:1 or First-class degree but not mandatory
Excellent verbal, written and communication skills
Strong phone etiquette and confident in handling customer enquiries
Ability to multitask, prioritise workload, and perform well under pressure
Adaptability in a fast-changing environment
Strong IT skills and a numerate, analytical approach
Interest in business and economics
A proactive, hardworking attitude and eagerness to contribute to company growth
Training:
This role is supported by a Business Administration Level 3 apprenticeship standard qualification, delivered by the apprenticeship college
This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided
Training Outcome:Upon completion of the apprenticeship, you will have an opportunity to continue in the organisation as a permanent member of staff.Employer Description:Huddle is a utilities company based in Leeds and London delivering household bills in an easy to manage package saving you both time and money. Huddle takes all of the stress out of organising your bills and gives you one simple payment with no hidden surprises, no hassle and no fuss. We offer great value, friendly customer service and - perhaps most importantly - financial security.Working Hours :Office Based. Monday-Friday between 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The successful applicant will gain valuable experience across a wide range of business functions, including:
General administration responsibilities
Accounting and financial administration
Marketing and promotional support
Customer service and front-of-house communication
Workshop administration and management support
This role offers excellent exposure to how a successful business operates day to day and is ideal for someone keen to learn, develop new skills, and build a long-term career.
We are looking for someone who is:
Organised, reliable, and eager to learn
Friendly with good communication skills
Comfortable working as part of a small team
Interested in business administration and development
Full training and support will be provided throughout the apprenticeship.Training:Apprentices typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.Training Outcome:There is the opportunity for continued employment after successful completion of the apprenticeship.Employer Description:Dunnington Motor Care Ltd is a busy, well-established and welcoming business serving a wide range of customers from local motorists and corporate fleets to high-end prestige vehicles. We have been trading for over 15 years and pride ourselves on quality workmanship, excellent customer service, and a friendly, supportive team environment.Working Hours :Hours: Monday to Friday, 8:30am - 5:30pm.
Working Pattern: 5 days per week, including day release at college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the smooth running of day-to-day office operations across purchasing, finance admin, customer service, HR paperwork and order processing, gaining a holistic understanding of how a fast-paced food business operates.
Assist with purchase orders, supplier communication and tracking deliveries, building confidence in commercial coordination and supply-chain processes.
Help with core admin tasks such as processing invoices, maintaining spreadsheets, managing documents and responding to customer enquiries - developing strong organisation, communication and problem-solving skills.
Contribute to onboarding, training records and general HR administration. Learning how to handle confidential information and support people processes professionally.
Work closely with the operations team to support accurate daily order processing while learning key technical, compliance and food safety standards that underpin a certified food manufacturer.
Gain exposure to New Product Development (NPD) by supporting documentation, sampling schedules and internal communication, offering insight into how new products are created and launched.
Play an active role in a live tech/app development project, supporting coordination, research and testing - gaining hands-on experience in project management and digital transformation.
Support small improvement projects across the business, contributing ideas, refining documentation and helping to streamline processes.
Benefit from training and mentoring across multiple areas, developing a broad, career-ready business administration skillset within a close-knit, supportive team.
Training Outcome:For those who wish to build a long-term career with us, there will be a clear opportunity to progress into a permanent Business Administrator role with increasing responsibility and ownership of key processes within the office.Employer Description:Northern Bites Ltd produce and supply fresh “food-to-go” — including sandwiches, wraps, subs, savouries and ready meals — all made in-house by their own chefs. Their food is prepared on their own premises, never outsourced, and meets robust food-safety standards. Clients include BP, Nisa, Premier, Cost cutter & Manchester Met University.Working Hours :Monday - Friday, 09.00 -17.00, with a 1 hour lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Confident,Pro actove skills,Professional,Reliable,Consistent,Good attendance....Read more...
Call handling with customers including the sale of parts & products
Dealing with customer queries, complaints and purchases
Managing customer orders through entire process through CRM system including supporting an efficient and speedy dispatch and delivery
Communicating directly with customers keep them informed of order process
Supporting customers with product information and availability
Develop product and service knowledge through attendance of available designated training
Drive smart sourcing utilisation to achieve On Time In Full (OTIF) target through increased levels of parts shipped direct to customers
Responsible for the customer experience generated from parts sales through DiPerk and delivering on DiPerk Commitments
Ensure full compliance within Health & Safety and quality regulations
Training:
Business Administration Level 3
Functional Skill maths & English if required
No day release - in house training
You will be allocated a min 6 hours per week to complete any Off the Job Training
Training Outcome:Sales/Customer Service based roles. Employer Description:DiPerk Powder Solutions are part of the wider Finning Group and are the only authorised Perkins distributor for the uk and Ireland with their headquarters based in Peterborough. They also have a facility in Dublin and engineers nationwide.The company provides engine, parts and support services. They also offer support for your chosen career with training and educational assistance and by encouraging you to continuously improve in everything you do. So if you are driven to go all out, go for it! One of the best things about working here is that you can keep learning and growing, moving into new roles within the business as your interests change. Working Hours :Monday - Friday, 9.00am - 5.00pm.
No weekends.
1/2-hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Act as the first point of contact for the business, responding to telephone calls, emails, and online enquiries in a professional and friendly manner.
Process customer orders accurately across multiple sales platforms, including the company website, Amazon, and eBay, ensuring high levels of customer satisfaction.
Liaise with suppliers to confirm product availability and delivery times, sharing updates clearly with customers and internal teams.
Raise and manage delivery and tracking enquiries with courier services such as Royal Mail, Parcel Force, and DPD, keeping customers informed throughout.
Welcome visitors to the premises, creating a positive first impression and handling walk-in customer sales professionally.
Manage customer returns, processing both resaleable and faulty items in line with company procedures.
Support general office and administrative tasks, including data entry and maintaining a tidy, organised reception area.
Provide flexible support to the wider team by assisting with additional tasks as required, contributing to the smooth running of the business.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:There is the potential for full-time employment at the end of the apprenticeship, offering the opportunity to continue developing your career with the company.Employer Description:Unvented Components Europe Limited is the UK’s leading online specialist in plumbing and heating spares, with particular expertise in unvented hot water cylinder systems. The company supplies discounted spare parts and expert, friendly advice across all major manufacturers. With warehouses holding thousands of parts, most orders are available for next working day delivery when placed before 4:00 pm.Working Hours :Monday to Friday, 8:00am - 5:00pm, with a 30-minute lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Confidence....Read more...
We are seeking a motivated and organised Admin/Data Level 3 Apprentice to join our growing legal support team.
This role is ideal for someone looking to develop a career in legal administration, data handling, and customer service, with exposure to basic accounting and finance tasks.
The successful candidate will receive structured training while gaining hands-on experience in a professional legal environment.
Administrative & Data Duties:
Accurately input, manage, and update client and case data using internal systems
Maintain digital and physical filing systems in line with data protection regulations
Prepare and format legal documents, correspondence, and reports
Support paralegals and legal staff with general administrative tasks
Ensure accuracy, completeness, and confidentiality of all records
Customer Service Responsibilities:
Act as a first point of contact for clients via phone, email, and in person
Provide professional, courteous, and timely responses to client enquiries
Update clients on case progress where appropriate and escalate queries when needed
Build and maintain positive client relationships
Handle sensitive information with discretion and professionalism
Accounting & Finance Support:
Assist with invoicing, billing, and payment trackingRecord financial data accurately using spreadsheets or accounting software
Support reconciliation of client accounts under supervision
Assist with expense tracking and basic financial reporting
Follow company procedures and compliance requirements related to finance
General Duties:
Support compliance with legal, regulatory, and internal policies
Assist with audits, data checks, and quality assurance tasks
Participate fully in apprenticeship training, reviews, and assessments
Carry out any other reasonable duties as required
Training:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources.
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to progress into roles such as:
Legal Administrator
Paralegal Support Officer
Accounts or Finance Administrator
Data or Compliance Officer
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative....Read more...
