About this role:
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field-based role.
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30/9 am and finish times 5/5:30 pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Handle phone and email enquiries from tenants and landlords
Conduct property viewings and showcase available homes
Assist with negotiating offers between tenants and landlords
Complete applicant referencing and support tenancy setup
Carry out routine property inspections and record findings
Coordinate maintenance and repairs with contractors
Keep landlords updated on property issues, viewings, and applications
Maintain accurate records and update internal systems
Provide excellent customer service to tenants and landlords
Support the wider lettings team with day‑to‑day operations
Training:
You will attend 6-8 weekly online workshops to complete your course
You will also receive dedicated one to one support each month
Training Outcome:
As a sales and letting agency we have opportunities in property management, sales negotiators and progression
Employer Description:An award winning estate and letting agent based in Newark providing high quality customer service to clients.Working Hours :Monday to Friday 9.00am - 5.30pm and one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Business Support Apprentice supports corporate services by delivering efficient admin and coordination. Working within the admin team, reporting to a line manager (day-to-day contact), the role underpins smooth operations and communication across departments.
Duties:
Manage records & data
Support meetings/events
Assist reports & admin tasks
Coordinate resources
Communicate with teams
Training:
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Training Outcome:
Progression roles are available, depends on the applicants interests and qualities
This could be both office and direct care roles
Employer Description:Leading Lives provides high quality social care support for people with learning disabilities, autism and complex needs across Suffolk and beyond in the home and in the community.
We are an employee owned, not-for-profit social enterprise. Any surplus we make is re-invested back into services for our customers or in the local community through our Community Benefit Fund.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Team working,Attention to detail,Organisation skills,Customer care skills,Initiative....Read more...
Produce parts to exact specification in accordance with standard operations
Complete appropriate documentation accurately and efficiently
Support achievement of customer delivery targets
Identify current or potential production concerns to appropriate personnel
Support Kaizen activities
Adhere to health, safety and environmental systems
Comply with quality business standards and rework procedures
Comply with 5s strategy – sort, straighten, standardise, sweep, sustain
Support and work effectively as a team
Training:
Working towards a Level 2 Lean Manufacturing Apprenticeship
Standard training will take place at the employers site
Training Outcome:
Full-time role available upon completion for the right candidate. 5 various pathways that this role can lead onto in the future, such as team leader
Employer Description:Highly Marelli is a global automotive systems supplier that combines Highly's leading edge in new energy vehicle compressor technology and strong business network with Marelli's automotive innovation and global market expertise. The company creates a leading cabin comfort business, focused on developing world-class solutions for customers and suppliers specifically in electrification of compressors, heat pump system and heating, ventilation air conditioning ("HVAC") systems. The company is registered in Hong Kong, China, with operational headquarters in Shanghai, China and Tokyo, Japan. It has over 3,000 employees, more than 30 plants and RD institutions in the world. Our business covers Japan, China, Asia, Europe, and North America.Working Hours :Monday to Thursday, 06:00 – 14:18 some days 1 hour overtime depending on customer demand.
15:35 – 23:53 some days 1 hour overtime depending on customer demand.
Friday, 06:00 - 13:53 or 14:10 - 22:03.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
The primary purpose of this position is to support the administrative function of the operations team. The Apprentice Administrator will work alongside operations management and the wider operations team.
Most duties will be completed via the company’s customer management system (CRM).
Key Responsibilities:
Goods In/Goods Out- make sure systems are updated and items are correctly allocated to the storage location
Organise the collection and delivery of repairs to TRG Poland and Manufacturer repair facilities
Coordinate customs information and dispatch documentation of customer property to repair centres across the UK and Europe
Raise new work tickets on internal and external systems and portals
Compile the final dispatch of repaired customer equipment to the nominated delivery location
Periodic audit of customer stock in line with accuracy KPI’s
Support with stock management – involving moving and carrying stock around the warehouse.
Work to agreed timescales for all activities – ensuring all customer agreements and procedures are followed
Use the internal CRM system to ensure stock visibility is accurate at all times
Support the operational team to meet customer requirements
Pick devices and accessories in line with customer requirements
Follow health and safety procedures, including the use of PPE where required
Any other task as reasonably requested by management
Knowledge, skills, and experience required for an IT literate with experience in using Microsoft Office applications.
Knowledge, skills, and experience required for the role:
IT literate with experience of using Microsoft Office applications
Strong Communication skills
Willingness to learn and adapt to changeSelf-motivated with the ability to work alone or as part of a team.
Ability to multitask throughout the working day
Able to work to deadlines and standards as agreed with our customers
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is key and you can look forward to exciting career progression opportunities beyond the apprenticeship for the right candidate.Employer Description:TRG Solutions Technologies are an award-winning leader in the supply and management of mobile technology, working within various markets including Retail, Transport & Logistics, Warehousing, Distribution and Field Services.
They are a young, driven, and passionate organisation which is focused on growing rapidly, with a friendly, welcoming culture. This sought-after role won’t be around for long so apply now!Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
2nd Line Engineer – Growing Managed Services Provider
London – Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We’re working with a fast‑growing Managed Services Provider that is expanding its technical support function. They’re seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
Provide high‑quality 2nd line support across a broad customer base
Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
Handle escalations from the 1st Line team and take ownership of more complex incidents
Support project delivery, migrations, and infrastructure improvements
Maintain accurate documentation and contribute to internal knowledge sharing
Deliver remote and occasional on‑site support when required
Required experience:
Strong experience with the Microsoft ecosystem, including:
Microsoft 365 administration
Azure AD / Entra ID
Windows Server (2016/2019/2022)
Exchange Online, SharePoint Online, Teams
Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
Experience working within an MSP or multi‑customer environment
Confident troubleshooting hardware, software, and cloud‑based issues
Highly Beneficial:
Exposure to Google Workspace
Experience supporting macOS devices
PowerShell or other scripting knowledge
Familiarity with RMM/PSA tools
London – Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK. ....Read more...
Desktop Support Analyst – Financial Services Technology – London
(Key skills: Desktop Support, Windows 10/11, Office 365, Active Directory, Azure AD, Exchange, Hardware Support, AV Support, Cisco CUCM, Networking, End User Support, Financial Services)
Are you a customer-focused Desktop Support Analyst who thrives in fast-paced financial environments? Do you enjoy providing hands-on technical support while working closely with business users and senior stakeholders? This is an excellent opportunity to join a high-performing financial services organisation supporting critical front and back-office users.
Our client, a well-established financial services firm, is seeking a Desktop Support Analyst to join their London-based technology team. You will provide high-quality end-user support across trading, corporate and operational teams, ensuring systems remain reliable, responsive and aligned with business needs.
In this role, you will deliver a blend of hands-on support and proactive service improvement across desktop, laptop and mobile environments. You will troubleshoot hardware and software issues, support Microsoft desktop technologies and provide excellent client-facing support to users across the business. The role also includes supporting meeting rooms and video conferencing solutions, ensuring seamless collaboration across global teams.
You will work with technologies including Windows 10/11, Office 365, Active Directory and Azure, alongside supporting Exchange environments, printers and shared resources. Experience troubleshooting networking and connectivity issues will be important, as well as managing user permissions, NTFS access and shared drives. You will also assist with device builds, deployments and lifecycle management across the organisation.
The position involves supporting telephony and collaboration platforms, including exposure to Cisco CUCM, as well as assisting with AV and conferencing setup. You will also support desktop hardware, peripherals and end-user devices, ensuring users are fully operational at all times. Strong troubleshooting ability and a proactive approach to service delivery are essential.
The ideal candidate will bring proven Desktop Support experience within a professional or financial services environment, excellent communication skills and a strong customer-first mindset. You should be comfortable working independently, prioritising incidents and supporting users at all levels of the organisation. Flexibility for occasional out-of-hours support may be required.
This is a fantastic opportunity to join a collaborative financial services technology team where you will play a key role in supporting business-critical users and maintaining a high-quality IT service.
Location: London, UK Salary: £55K - £60K + Bonus + Benefits
Applicants must be based in the UK and have the right to work in the UK.
NOIRUKTECHREC NOIRUKREC....Read more...
The Post Sales Apprentice will support the Customer Service Experience Manager within Experienced Energy Solutions (EES). This role plays a key part in supporting both new and existing customers, ensuring a smooth post-sales journey and high-quality customer experience.
The successful candidate will work closely with energy suppliers and the EES Sales team, helping to manage post-sale processes and maintain strong working relationships across the business.
Key Responsibilities:
Support the Customer Service Experience Manager with post-sales activities
Assist with onboarding and ongoing support for new and existing customers
Liaise with energy suppliers to ensure accurate and timely processing
Work closely with the Sales team to support contract handovers.
Maintain accurate records and ensure tasks are completed within agreed deadlines
We are looking for a candidate with strong IT skills, including experience using email systems, Microsoft Outlook, and Microsoft Excel.Training:
Business Administration Level 3 Standard
Relevant workplace training
Functional Skills if required
Your programme will be delivered online, with the following structure:
9 workshops which will be delivered on-line on a monthly basis
During these sessions, new topics will be taught by your tutor
Between sessions, you’ll complete self-study tasks spread throughout the week
You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks
Training Outcome:
To be decided upon completion of apprenticeship
Employer Description:It can be overwhelming when looking for the right energy supplier for your business. How do you ensure they are honest, transparent, and can offer the right support and advice? At Experienced Energy Solutions, we use over 30 years of combined industry experience to do this for you. Strategic energy purchasing solutions Our trading team monitor the energy market closely, ensuring we can offer the most relevant and up-to-date advice for making strategic purchases on your energy spend. We offer numerous services to ensure your business is getting the most out of your energy partnership, including • insight from our expert energy procurement team, • access to our flexible energy buying groups, • peace of mind through our bill validation service, and • use of our in-house energy management platform. Passionate about sustainability We are not just an energy comparison service; we help drive down energy consumption sustainably. As well as finding the right energy supplier for your business, we create a long-term sustainable energy plan for each of our clients. Alongside Experienced Energy Solutions, our sister company Experienced Solar & EV Solutions (ESEV) provides the very best sustainable energy solutions for our customers. Take a look at the ESEV website to find out why we are different in the Solar & EV charge point field, and how we can buy back your excess generated energy.Working Hours :Monday - Friday, 9.00am - 5.00pm (30min lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Customer Service Support - Up to £35,000 Location: Office-basedWe’re working with a growing, eco-friendly company that supplies sustainable products to the hospitality industry, and they’re looking for a Customer Service Support professional to join their team. This is a fantastic opportunity for someone who is confident on the phone, naturally personable, and enjoys building relationships with customers. You’ll be a key point of contact for clients, supporting with enquiries, processing orders, and ensuring a smooth and positive customer experience from start to finish.The Role:
Handling inbound customer enquiries via phone and emailProcessing and managing orders efficientlyBuilding strong product knowledge and becoming an expert in the company’s offeringSupporting the sales team and maintaining strong client relationshipsAssisting with general office management dutiesEnsuring a high level of organisation across daily tasks
About You:
Confident, friendly, and professional on the phoneStrong communication and customer service skillsSome sales experience would be beneficialHighly organised with great attention to detailProactive and eager to learn and developA genuine interest in sustainability and working with a purpose-led business
What’s on Offer:
Salary up to £35,000Yearly bonus based on performanceOffice-based role within a supportive teamCompany closure over Christmas and New YearOpportunities to grow and progress within the business
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666....Read more...
Call handling with customers, including the sale of parts & products
Dealing with customer queries, complaints and purchases
Managing customer orders throughout the entire process through CRM system, including supporting an efficient and speedy dispatch and delivery
Communicating directly with customers, keeping them informed of the order process
Supporting customers with product information and availability
Develop product and service knowledge through attendance of available designated training
Drive smart sourcing utilisation to achieve On Time In Full (OTIF) target through increased levels of parts shipped direct to customers
Responsible for the customer experience generated from parts sales through DiPerk and delivering on DiPerk Commitments
Ensure full compliance within Health & Safety and quality regulations
Training:
Business Administration Level 3
Functional Skill in Maths & English, if required
No day release – in-house training
You will be allocated a min 6 hours per week to complete any Off-the-Job Training
Training Outcome:Sales/Customer Service based roles. Employer Description:DiPerk Powder Solutions are part of the wider Finning Group and are the only authorised Perkins distributor for the uk and Ireland with their headquarters based in Peterborough. They also have a facility in Dublin and engineers nationwide.The company provides engine, parts and support services. They also offer support for your chosen career with training and educational assistance and by encouraging you to continuously improve in everything you do. So if you are driven to go all out, go for it! One of the best things about working here is that you can keep learning and growing, moving into new roles within the business as your interests change. Working Hours :Monday - Friday, 9.00am - 5.00pm.
No weekends.
1/2-hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
· Manage SIM base
· Diagnose faults online
· Liaise directly with the end user
· Record and manage calls within the CRM
· Liaise with device manufacturer
· Update devices over the air
· Test and sign off configurations and firmware’s
· Support the customer service desk
· Advise customers over the phone and via emailTraining Outcome:Develop into a Technical Team or Accounts full time rollEmployer Description:Certainly the most innovative company in the UK for Vehicle Tracking & GPS Tracking systems, from individual vehicles to small and large fleets.TruTrak Pro was founded by professionals with more than 17 years of experience in the tracking industry, we put everything you need in one solution for monitoring your assets efficiently.Unlike other companies, we don’t resell a third party generic tracking software. We develop our own cloud based solution with apps for Android and iPhone allowing us to customise the platform based on customer feedback or adapt to individual customer requests.Each client has their own Account Manager and access to dedicated support to answer any questions and provide assistance with training or installation.We only use the best GPS tracking products within the UK and European Market to ensure maximum satisfaction. We provide great value for money, reliability and customer service unparalleled within the tracking industry.Working Hours :Monday to Friday 0900 – 1700 1 hour break per daySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Customer Support AdministratorSalary £25,000 to £34,000 basic + benefits (depending on experience)Home Based - must live in Yorkshire (for occasional meetings and training)Monday to Friday, between the hours of 9:00am - 5:30pm.Aqualine Wellness are looking for an experienced Customer & Sales Support Administrator, who demonstrates a positive attitude with an interest in health and wellness.A small, friendly, home-based team with global ambition based in Huddersfield, Aqualine Wellness is recognised as a market leading supplier of saunas and steam rooms, along with other wellness products, for both domestic and commercial use. Over the last few years, Aqualine has experienced rapid growth, and their mission is to become the leading online supplier for health, wellness and leisure products globally.Are you an experienced sales/customer support administrator who is a quick learner, self-motivated and can work independently with minimal supervision?Do you have a dedicated room at home with zero background noise and disturbance, plus a reliable broadband internet connection?Role Responsibilities
The role requires a seasoned sales support administrator who can manage incoming calls and emails and help Aqualine’s customers.Dealing with customer queries and incoming sales calls and emailsPositively promoting and selling the products that Aqualine offer to customersIdentifying the right product for customers and upselling where appropriateTaking customer orders and processing themMaintaining the CRM system and workflowProviding sales administration supportAssisting in increasing online sales through optimising current product rangesAdding new product ranges using Magento to the website; adding product descriptions and editing product images and calculating profit marginsLiaising with the warehouse and shipping companies to managing international shipments from overseas suppliersChecking invoices against supplier price lists and statements and identifying errorsTroubleshooting basic technical issuesManaging stock control including placing new orders with manufacturersProviding ongoing competitor price analysisWebsite blog creation on new products, news and product benefits.
Essential Skills & Experience
Significant experience in providing high quality sales support administrationOutstanding customer service and inter-personal skillsPositive, confident and personable telephone mannerExtremely independent, organised, driven, and self-motivatedTrustworthy and reliableA high level of English literacy and numeracy is essentialA high level of attention to detail, and a good proof-readerAbility to work to strict deadlinesProficient in Microsoft Outlook and Microsoft ExcelExperience of managing website content and keeping it up to dateExperience with an ERP / CRM system. Aqualine use Odoo, Linnworks and QuickBooks.A strong interest in health and wellness products
Screening QuestionsWe are looking for an exceptional administrator who has a proven track record of longevity with their current and previous employers (majority of periods of employment above 2 years). As well as detailing your responsibilities, your CV must showcase your achievements and administration standards.
Periods of employment above 2 years.Dedicated room at home with ethernet connection.Prior experience of working from home.Dedicated to Aqualine, no additional jobs or business commitments.Use of a CRM system and sales pipeline to follow up on opportunities.Experience with the addition of products to a website.Experience in calculating pricing for adding products to a website.Understanding of how to optimise a product range on a website to ensure all information is available for customers.Experience with online marketplaces. e.g. eBay, Amazon and Linnworks.Microsoft Outlook & Excel
Interested? Please send your updated cv by return.*Due to the financial aspect of the position and for us to meet GDPR and insurance requirements, references and additional background checks are required.THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Support and assist with the effective and efficient running of the quality within the curriculum delivery team for documentation supporting course enrolments and completions
Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests
Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers
Support student enrolments within the Group and work with the central MIS/Marketing teams throughout the main enrolment
Liaise with the line manager to support college events, including parents’ evenings, open evenings, and awards event
Training:
Training will take place at Leeds City College, hybrid delivered once a week
Training Outcome:
Qualified Level 2 Customer Service Practicioner
Possibly a full-time job
Employer Description:Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Facilities Planner - North Lanarkshire - Salary up to £28,000 CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanrkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction. Key Responsibilities:Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.Arrange engineer travel, accommodation, access requests, and equipment hire as required.Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.Person Specification:Strong organisational, planning, and prioritisation abilities.Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.Ability to work autonomously, take ownership, and solve problems efficiently.Proficiency with Microsoft Office and other IT systems.Dependable, punctual, and capable of maintaining high standards under pressure.Open to innovation, contributing ideas to improve processes, systems, and team performance.Salary & Benefits:Salary up to £28,00025 days annual leave (+ public holidays)Employee discount shopping schemes on major brands and retailersBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes....Read more...
Facilities Planner - Glasgow - Salary up to £28,000 CBW are looking for an experienced planner working within facilities management to join a leading FM business based in the North Lanarkshire region of Glasgow. This role is responsible for organising engineering workloads, managing customer communications, and ensuring smooth daily operations. The position requires strong coordination skills, accurate reporting, and a proactive approach to maintaining service standards and customer satisfaction. Key Responsibilities:Coordinate engineer schedules, balancing planned, reactive, and quoted works to meet operational targets.Manage workflow from job creation to completion, ensuring accurate documentation and timely communication with customers and internal teams.Handle customer queries, escalations, emails, and phone calls, providing updates and resolving issues where possible.Raise purchase orders, liaise with suppliers and subcontractors, and monitor material availability.Arrange engineer travel, accommodation, access requests, and equipment hire as required.Maintain accurate records across CAFM systems and customer portals, ensuring compliance with all procedures.Support reporting requirements and contribute to consistent service-level performance and engineer utilisation.Person Specification:Strong organisational, planning, and prioritisation abilities.Excellent communication and interpersonal skills, with the ability to liaise across departments and with customers.Ability to work autonomously, take ownership, and solve problems efficiently.Proficiency with Microsoft Office and other IT systems.Dependable, punctual, and capable of maintaining high standards under pressure.Open to innovation, contributing ideas to improve processes, systems, and team performance.Salary & Benefits:Salary up to £28,00025 days annual leave (+ public holidays)Employee discount shopping schemes on major brands and retailersBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes....Read more...
Location: West Midlands (Field Based)
Salary: Competitive Base Salary + Uncapped Commission (Excellent OTE)
Benefits: Company Car, Health Insurance, Pension, Expenses, Full IT Package, Ongoing Training & Career Development
About the Company
Our client is one of the most progressive and successful equipment dealerships in the UK, specialising in the sales and support of construction, industrial, access, and recycling machinery.
Due to continued growth within the Industrial division, an exciting opportunity has arisen for a high-calibre, motivated Area Sales Manager to join the team covering the West Midlands territory.
This role is ideal for a commercially driven sales professional who thrives in a fast-paced environment and enjoys building long-term customer relationships across multiple industrial sectors.
The Role
The primary purpose of this role is to promote and sell a leading range of industrial equipment, with a strong focus on Teletrucks, access equipment, and generators.
This is a customer-facing consultative sales role, working closely with businesses across sectors including:
- Logistics
- Warehousing
- Manufacturing
- Distribution
- Recycling
You will identify customer needs, recommend tailored solutions, and work collaboratively with internal teams to deliver an exceptional customer experience.
Key Responsibilities
- Develop strong relationships with new and existing customers
- Understand customer operations and recommend appropriate equipment solutions
- Prepare detailed quotations including machinery, attachments, finance, service contracts and insurance options
- Carry out equipment appraisals on used machinery
- Conduct on-site machine demonstrations and installations
- Manage the full sales cycle from lead generation through to order completion
- Maintain accurate sales forecasts and CRM records
- Monitor customer account status and support payment collection where required
- Work collaboratively with internal departments to ensure smooth delivery and customer satisfaction
- Achieve and exceed sales targets and profitability objectives
- Ensure all administrative and reporting requirements are completed accurately and on time
- Maintain compliance with company policies, procedures, and health & safety standards
Skills & Experience Required Essential
- Proven B2B sales experience within one of the following sectors (Industrial equipment, Material Handling, Access Platforms, Power Generation, Construction Equipment)
- Strong consultative / solution-based sales approach
- Excellent negotiation and closing skills
- Ability to plan, manage and forecast sales activity
- Strong commercial awareness and problem-solving ability
- Confident communicator with strong relationship-building skills
- Full UK driving licence
Desirable
- Experience with material handling or forklift equipment
- Forklift truck driving licence
Personal Attributes
- Self-motivated with a strong can-do attitude
- Professional and customer-focused
- Able to work independently while contributing to team success
- Strong organisational and multitasking abilities
- Reliable, trustworthy and results-driven
- Comfortable working in a dynamic and changing environment
- Excellent communication skills at all levels
Whats on Offer
- Competitive base salary
- Excellent uncapped commission structure
- Company car
- Health insurance
- Pension scheme
- Full IT package
- Expenses account
- Ongoing training and development
- Clear career progression opportunities
How to Apply:
If youre an experienced engineer ready to take the next step with a well-established company apply now. Alternatively, contact Pete at Holt Recruitment on 07485986178 / peter@holtautomotive.co.uk
....Read more...
As a Junior AI Consultant Apprentice at EXL, you will support the design, architecture, and implementation of agentic AI solutions and AI-enabled enterprise.
You will work alongside senior AI architects and consultants to help shape next‑generation AI systems that combine GenAI, agentic automation, data intelligence, and enterprise application integration.
This role is designed for individuals who want to become AI architects or AI consultants, not data engineers.
Key Responsibilities
AI-enabled systems & agentic AI support
You will:
Support design and prototyping of agentic AI applications embedded into client workflows
Assist in building tool-enabled AI agents, orchestrating APIs, knowledge sources, and enterprise systems
Participate in evaluating AI system behaviour (accuracy, drift, reliability, safety)
Help configure enterprise AI applications using EXL’s toolkits and accelerators
AI systems architecture & workflow integration
You will support senior architects to:
Map current client processes and identify opportunities for embedded AI
Design end-to-end AI architectures including memory models, orchestration layers, vector stores, and workflow integration patterns
Assist in documenting solution architectures, data flows, and integration designs
Help prepare architectural artefacts for client presentations (diagrams, solution blueprints, implementation plans)
Industry-focused AI consulting
You will work on AI use cases across:
Insurance – underwriting support, claims automation, broker-assist, fraud
Banking – KYC/AML workflow AI, credit operations, customer servicing
Energy & Utilities – field operations, network planning, customer queries
Retail – demand forecasting, merchandising, customer support workflows
Your contribution will focus on translating industry problems into AI-enabled solutions
Sales enablement & pre-sales support
You will:
Support proposal creation, case studies, POVs, AI maturity assessments
Help prepare demos for client meetings, including AI agent workflows
Assist senior team members in producing slide decks & architectural narratives
Contribute to benchmarking, competitive analysis, and value case modelling
Responsible AI & Governance
You will:
Apply principles of safe AI, EU AI Act and FCA-aligned controls
Support testing and evaluation frameworks (TEVV) including:
- Accuracy, precision/recall
- Groundedness
- Consistency
- Safety checks
Help maintain audit trails, evaluation logs, and architecture documentation
Essential Knowledge
You must have foundational knowledge or experience in:
Understanding of AI concepts: LLMs, RAG, agentic workflows, vector databases
Basics of enterprise workflows and integration patterns
Fundamentals of cloud platforms (Azure, AWS, GCP) and modern application architectures
Familiarity with Python or TypeScript for prototyping
Basic understanding of data models and APIs
Essential Skills
Strong analytical and problem-structuring ability
Ability to break down business processes and map AI opportunities
Clear communicator capable of producing client-ready materials
Interest in architecture (logical diagrams, solution blueprints, systems thinking)
Ability to collaborate across business, IT, and data teams
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studyingArtificial intelligence (AI) and Automation Practitioner standard Level 4
You will also receive full training and support from the Leep Talent Apprenticeship team to increase your skills.
Your training will include gaining a Level 4 Artificial intelligence (AI) and Automation Practitioner qualification.
Learners can gain these optional exams at the end of the programme:
AWS Certified AI Practitioner
Microsoft AI-900 Azure AI Fundamentals
Microsoft PL-900 Fundamentals
Awarding Body: Accelerate People
Training Outcome:Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme.
We have already helped over 1000 people start their tech and digital careers with an apprenticeship.Employer Description:From our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients.
We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation.
While nearly 70% of enterprise AI initiatives fail, EXL consistently delivers a 90% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale.
At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it's revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Interest in AI,Motivated,Can do attitude,Interest in architecture,Tech Savvy....Read more...
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system. You will deliver high levels of customer service, ensuring a quality service is provided to all.
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims on behalf of our business partners and suppliers.
Learning to confidently and efficiently represent the initial interface between the customer and the company.
Developing skills to action all inbound communications, ensuring that all items are logged correctly to the relevant cases within your team.
Actioning all outbound communications following the appropriate procedures.
Liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure.
To deliver excellent customer service at all times.
Full training will be provided in order to complete the above. NBC and S&G Response will provide ongoing support and guidance to assist you throughout your business qualification.Training:
Upon completion, you will achieve a Business Administrator Level 3 apprenticeship standard along with Functional Skills Level 2 in English and maths (if required).
You will attend day-release college sessions at National Business College (NBC) or via Teams on a fortnightly basis.
NBC is based in the centre of Huddersfield, just a 5-minute walk from the main bus and train stations.
Training Outcome:
Opportunity to progress within S&G Response as apprentices will be offered a permanent position on ocmpletion is the business requires.
Employer Description:S& G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. With an excellent reputation for outstanding customer service, they have grown substantially over the last few years. They are studiously focused on delivering growth for the long-term by continually investing in their people, culture, and infrastructure.Working Hours :Monday to Friday, 9.00am - 5.30pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Candidate should be a self-motivated individual, able to co-ordinate a number of tasks with the aim of achieving the best results.
The role involves managing internal Sales activity, Order entry and providing customers with delivery updates. The role involves managing internal Sales activity, Order entry and providing customers with delivery updates. The role involves managing internal Sales activity, Order entry and providing customers with delivery updates.
Managing customer order books, drawing up quotations to be sent to the customer and communicating with external and internal customers.
Manage key accounts.
Complete contract reviews for sales orders.
Process and load sales order onto the system.
Manage communication with customers to keep them appraised of delivery status/issues, etc.
Communicating with Production, Engineering and Quality depts to give customer feedback on any issues.
Manage order books via the customer portals or spreadsheet and ensure they are up-to-date.
Work with Engineering to process and respond to sales enquiries.
Build and maintain good relationships with customers.
Training:Level 3 Business Administrator Apprenticeship (Standard).
Skills, knowledge and behaviours.
Day release to attend New City College at either Hackney campus (N1 6HQ) or Ardleigh Green, Hornchuch campus (RM11 2LL).Training Outcome:Possibility of a full-time position upon successful completion of the apprenticeship and depending upon the needs of the company at that time.Employer Description:With over 40 years experience, Xcel Aerospace is a leader in delivering manufacturing excellence within the global aerospace market. Our strong reputation as a world class supplier of manufactured aerospace components supports thousands of flight hours every year.
We support customers to reduce supply chain risk by providing high quality components and assembly parts, on time, in full and at competitive prices. We support our customer to perform and grow and together we deliver excellence.Working Hours :Monday - Thursday 8.00am - 5.00pm (with 30 minute lunch break)
Friday 8.00am - 1.00pmSkills: Excellent organization skills,Able to multitask,Excellent communication skills,Good team working skills,Excellent IT skills,Able to use Microsoft Office,Excellent customer service,Good attention to detail,Flexible approach....Read more...
This is a great opportunity for someone starting their career who wants to learn, grow, and gain real-world business experience while completing a nationally recognised apprenticeship.
What you'll be doing:
Learning how to speak with business owners and decision-makers to spot new opportunities and build confidence on the phone.
Studying towards a Level 2 Customer Service Practitioner apprenticeship with Lifetime Training, supported alongside your role.
Helping to arrange and manage sales meetings, where you'll review a business's current communications and introduce them to our software.
Delivering friendly, professional customer service and supporting ongoing account relationships.
Responding to customer enquiries in a helpful and timely way.
Learning how to use and manage CRM systems to keep information organised and up to date.
What we're looking for:
Someone who is motivated, eager to learn, and happy to get involved as part of a team (while also being comfortable working independently at times).
A positive attitude towards building skills in communication, customer service, and time management.
Willingness to develop confidence on the phone and work towards clear daily and weekly goals, with support and guidance from the team.
An organised approach, learning how to manage call-backs, follow-ups, emails, and admin tasks effectively.
An interest in understanding the best times to contact customers and how to balance calls with other tasks during the day.
What success looks like in this role:
With training and support, you'll work towards booking an average of 2 meetings per day (10 per week).
You'll gradually build up to making around 90 calls per day, developing confidence and resilience as you go.
You'll demonstrate strong customer service skills, good organisation, and a willingness to learn from feedback.
Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development.Employer Description:ATOM IP was founded in 2016 as a VoIP and IT provider, We have now expanded into Saas software and have built and developed a new exciting product that helps businesses with productivity and efficiency,Working Hours :9.00am - 5.00pm, Monday-Thursday.
Friday, 9.00am - 3.00pm.Skills: Team Working,Organisation Skills....Read more...
Proactively identify and develop new business opportunities within NHS and private sector accounts in the Midlands.
Build and maintain strong relationships with clinicians, purchasers, and key decision-makers to grow market share.
Arrange and conduct meetings, calls, and presentations for healthcare professionals, demonstrating Aqua Medical product benefits and competitive advantages.
Achieve and exceed monthly and quarterly sales targets and KPIs as agreed with the sales manager.
Negotiate contracts, support tenders, and follow through with post-sales support to maximise customer satisfaction and retention.
Organise and represent Aqua Medical at exhibitions, conferences, and educational events to generate leads and expand networks.
Maintain up-to-date, detailed records of sales activity using CRM software, reporting key insights to management.
Stay informed on competitor activity, NHS developments, and continually refine sales approaches.
Support the creation and distribution of marketing materials, campaigns, and presentations to raise awareness of the Aqua Medical brand and new technologies.
Contribute to digital outreach, including social media and online campaigns.
Conduct market research to identify trends and customer needs, recommending new strategies for lead generation.
Warehouse duties to include one day per week sending out orders from sales made.
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on Teams, as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve the level 3 Customer Service Specialist apprenticeship.Training Outcome:There will be the opportunity to progress to the Sales Executive level 4 apprenticeship.Employer Description:Aqua Medical leads in innovative urology solutions, specialising in advanced product ranges to aid prostate cancer diagnostics for the NHS and private sector. We are growing our sales nationally and internationally and are looking for someone with an outgoing personality with natural communication and persuasion skills, alongside a “Can do” attitude with resilience, energy, and a drive to meet ambitious sales objectives.Working Hours :Full-time 8.30am to 5pm, Monday-Friday with flexibility to travel and cover evenings and weekends as required. One day a week for off-the-job learning. The person will be home-based with travel expected to be 50% of their time. Must be able to drive.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Outgoing personality,Natural communication,Natural persuasion skills,'Can do' attitude,Resilience and energy,Drive to meet sales objectives,Common sense and initiative,Excellent time management,Willing to travel,Flexible to weekend events,Flexible to evening events,Minimum 5 GCSE (Maths/English),A Level / equivalent preferred,Full UK driving licence....Read more...
Service Advisor / Automotive Service Advisor / Aftersales Advisor
Location: Ashford, Kent
Salary - Upto £31k basic with OTE £40K
Job Type: Full Time Permanent
Industry: Automotive / Motor Trade / Vehicle Service
A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service.
This role is ideal for candidates currently working as a:
- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Motor Trade Service Advisor
- Dealership Service Advisor
Key Duties
- Managing vehicle service bookings and customer appointments
- Handling vehicle drop-off and collection
- Completing pre-service customer calls
- Providing progress updates during vehicle repairs
- Liaising with technicians and workshop controllers
- Managing job cards, service administration and customer records
- Upselling vehicle health check repairs and additional work
- Maintaining high levels of customer satisfaction
- Achieving service department KPIs and targets
Experience Required
- Previous experience as Service Advisor / Aftersales Advisor
- Experience in automotive dealership, garage or service centre
- Strong customer service and communication skills
- Good IT and administration skills
- Ability to work in a fast-paced motor trade environment
- A full UK driving licence
Benefits
- 32 days annual leave including bank holidays
- Training and career development
- Staff discounts on servicing and parts
- Team events and company socials
- Modern digital service systems
If you are interested, please apply here. ....Read more...
The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email.
The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner.
As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
Provide day-to-day support for enterprise applications and software platforms
Investigate, troubleshoot, and resolve application issues raised by end-users
Monitor system performance and respond to alerts to minimise down me
Work closely with development and infrastructure teams to resolve complex technical issues
Document support processes, known issues, and resolution steps
Conduct root cause analysis for recurring incidents and recommend long-term solutions
Assist in user training, onboarding, and support documentation
Maintain SLAs and ensure timely resolution of support tickets
Participate in testing and rollout of new applications or features
Support integrations with third-party systems and services
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Passion for IT,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting....Read more...
Quality & Compliance Support
Assist in maintaining and updating documented procedures, forms and registers.
Support internal audit preparation and evidence collation.
Maintain training matrices and competency records.
Assist with CAPA (Corrective & Preventive Action) tracking, investigation and follow-up.
Help manage document control, including version updates and distribution.
Assist with environmental and sustainability data collection.
Fleet Management Support
Maintain vehicle records (insurance, servicing, MOT, inspections).
Assist with fleet monitoring.
Support administration of Vehicle allocations, Service bookings and safety recalls.
Technical Support Assistance
Provide administrative and technical assistance to the Technical Support function.
Support engineers with: Basic product research, Standards reference checks, Equipment compatibility checks
Log and track technical queries.
Develop understanding of relevant standards (e.g. fire detection, emergency lighting, access control, CCTV, intruder systems).
Assist in maintaining internal databases and spreadsheets.
Support development and improvement of reporting tools.
Assist with booking of training courses with external providers and creation of internal training programmes.
These duties are not exhaustive, and other tasks will be required from time to time. Full ongoing training will be provided to support the progression of the successful candidate.
It is desirable that applicants have some previous work experience within a technical, engineering or electrical environment.Training:The successful applicant will work towards the Business Administrator Level 3 Apprenticeship Standard.
Applicants should be willing to attend day release 1 day per month at Access Training, Team Valley, Gateshead.Training Outcome:This role is intended to progress over time, in terms of advancement of duties and level of responsibility and would very much suit a candidate who is keen on developing and progressing in their career.Employer Description:Pyrocel Limited has steadily grown into a leading fire and security provider across the Northeast of England with a head office based in Newcastle, and a Yorkshire branch in Leeds, they employ over 70 dedicated staff to ensure customer requirements are satisfied
Our new updated website details the services provided - www.Pyrocel.co.ukWorking Hours :8.30am-5.00pm, Monday to Friday, 37.5 hours per week / 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions
Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works
Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed
Delivery of excellent customer services
Managing the support inbox
Entry of repairs onto SASSHA
Updating SASSHA repair status
Chasing of contractors for timely completion of works
Coding of repair invoices in preparation for finance team
Research of new contractors
When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe
Achieving and improving the service delivery standards, identifying any areas of concern for improvement
General & Intensive Housing Management Responsibilities
Assist with the property visits reporting and associated work
Working collaboratively with internal and external partners to achieve agreed objectives
Training:
No college realise day
1-1 session with your tutor
Off the job training
Training Outcome:
Opportunity for full time role upon completion
Employer Description:Support the organisation by:
1. Assisting our operational team to deliver a day to day repairs service and improvement works to their homes.
2. Providing them with exceptional administrative support for our specialised supported housing service.
3. Undertaking a level 2 apprenticeship in Housing and Property Management.
The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.
You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.Working Hours :Monday to Friday Between 8.30am and 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
