The duties include but are not limited to:
Accurate document production.Efficient proposal processing and management.Preloading and workflow preparation.Conduct customer onboarding and credit checks.Conduct ongoing / in life checks and searches.Source asset valuations.Ensure all documentation is complete and accurate.Effective management of pay–out process, including third party liaison.Broker support.Broker onboarding.Broker review preparation.Support Underwriters & Broker Development Managers.Customer Service.Maintain and provide high level administration support.Maintain up to date computer records of Finance Agreements.Preparation of documentation for offsite storage.Ensure that administration is in line with regulatory requirements and company expectations.Ensure all business is conducted in line with regulatory requirements and company expectations.Training:Training to be provided
BTEC Level 3 Diploma in Business Administration, QCF.(Functional Skills, Level 2 – Maths, English – if not already achieved).
Employer Rights and Responsibilities.
Personal Learning and Thinking Skills.
Training will take place at Burnley College and you will provided with time away from the office for study. Training Outcome:Once the apprentice has completed the level 3 business admin qualification they will have the opportunity to progress through the operations team or move across to another area of the business; Previous apprentices have progressed into sales, finance and underwriting. Employer Description:Praetura Group was founded to provide growing and ambitious companies the funding they need to succeed. By bringing a diverse range of financial services together, we can support businesses as they scale, and their funding requirements change.
Praetura Asset Finance are a consultant lender, here to help businesses survive, thrive and grow. We offer a range of flexible funding solutions to allow businesses to upgrade or invest in new equipment, or release cash from their existing assets.
At Praetura, we know it takes more than just capital to build a great business. It takes funding on the right terms, with the support of people who’ve been there before. And that’s what we try to provide - more than money.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The Redline Group have a new opportunity for a Contract Buyer – SAP to support our Bedfordshire based customer with supplier management and planning. This is an initial 3-month opportunity working on-site.
This role will not accept candidates operating via a PSC; you will therefore need to operate via an Umbrella company.
Our customer has been an ever-present in their industry for many years, responsible for the provision of reliable products across a range of industries. Due to a number of factors, including growth exceeding expectation, they are seeking the support of a professional Contractor.
You will join a small purchasing team working closely to support systems improvements using SAP, master data management (highly desirable) and supplier negotiation/acquisition. This role will suit someone who is not afraid to challenge the norm and seek improvement.
Key Skills Required – Contract Buyer – SAP, Bedfordshire:
- Experience of working with SAP
- Experience on a range of MRP systems
- Experience with master data management is HIGHLY desirable
For more information or to apply for the Contract Buyer – SAP, based in Bedfordshire, please contact Kieran Pratt – Kpratt@redlinegroup.Com / 01582 878832 / 07961 158781 quoting reference KDP1031....Read more...
The role is based in one of our busy high street premises and involves lots of customer interaction and giving them advice on the products & services we specialise in. It is ideally suited to someone looking for a customer related career.
Duties:
The job involves interaction with customers visiting the premises with duties to include:
Dealing with customer enquiries mainly face to face but also via telephone and email
Ensuring excellent customer service is delivered during the enquiry process
Replenishing stock levels in the shop
Ensuring the shop is kept clean and tidy at all times so it is an inviting place for customers to visit
Resolving any customer complaints received or escalating the issue to the Manager
To assist customers with product information
Work with management to keep up-to-date product knowledge
There will be some occasions when you will be handling customer payments – full training will be given
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment.
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
There is an opportunity that upon successful completion of the apprenticeship there could be a permanent position in the company
Employer Description:Cash Exchange are an established high street company specialising in cash loans, foreign exchange, retail sales through high street premises of products purchased from both individuals and other businesses.Working Hours :5 Days a week. 9.30am to 6.00pm. Shop is open Monday to Saturday so if working Saturday they will have a day off in the week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Management and Coordination:
Enter new business leads into customer service system and Excel databases with accurate and detailed information
Record customer details, including address, survey data, and contact information, ensuring all fields are complete and up-to-date
Communicate with customers to confirm eligibility for benefits, occupancy status (tenant or owner-occupier), and property history concerning insulation work
Ensure all lead-related information is logged and tracked on Google Sheets and other systems
Confirm customer availability and schedule surveys and appointments accordingly
Coordinate surveys to meet all required standards and ensure conditions are met before scheduling
Ensure the timely creation of folders and uploading of data match forms to maintain organised records
Provide ongoing customer service, answering inquiries and addressing concerns throughout the lead management process
Customer Service and Support:
Act as the primary point of contact for customers, providing support throughout their journey from initial inquiry to installation
Resolve customer queries and issues promptly, offering clear, accurate information to facilitate their understanding of the process
Manage customer expectations by providing timely updates on the status of their applications and installations
Liaise between customers, suppliers, installers, engineers, surveyors, and other partners to ensure smooth communication and coordination of services
Assist customers in understanding eligibility criteria, grant programmes, and installation procedures
Follow up with customers to ensure satisfaction and escalate issues when necessary for timely resolution
Training Outcome:Potential full-time position upon completion of apprenticeship. Employer Description:Prima Energy Solutions has been awarded some of the highest industry and Government accreditations available today. We thrive of being Yorkshire's leading gas engineers and helping homes to be warming when it matters the most. Which is why with our in depth knowledge and experience of over 20 years in the gas heating industry, we have made it our mission to work with the government to not only help homes become warmer and more energy efficient whilst saving money, but to also help our future generations have a healthier planet.Working Hours :Working week will be confirmed with employer if successful at interview.Skills: Highly customer-focused,Driven to progress,Contribute to teams success,Adaptable,Quick to learn new systems,Quick to learn processes,Strong time management,Ability to prioritise,Positive attitude,Proactive attitude,Solutions-focused attitude,Excellent organisation,Ability to work independently,Strong problem-solving skills,Attention to Detail....Read more...
Content Creation
Write and edit engaging content for blogs, newsletters, case studies, and social media.
Assist in creating visual assets using tools like Canva or Adobe Suite.
Support the production of video content, including scripting, recording, and editing when required.
Social Media Management
Manage and update company social media platforms (LinkedIn, Twitter, Instagram).
Respond to comments and messages, fostering engagement with followers.
Monitor and report on the performance of social media campaigns.
Campaign Coordination
Assist in planning and executing digital and offline marketing campaigns.
Conduct competitor analysis and market research to identify new opportunities.
Provide support for events such as trade shows, networking events, and customer open days.
Website Management
Update website content, including service pages, blogs, and case studies.
Optimise website content for SEO to improve search rankings.
Track and report website analytics using tools like Google Analytics.
Administrative Support
Maintain and update customer databases in CRM systems.
Prepare marketing updates and presentations for internal use.
Coordinate marketing materials, such as brochures and branded merchandise.
Branding and Strategy
Ensure all marketing materials are consistent with the company’s branding and values.
Promote the company’s sustainability initiatives, including Net Zero goals.
Assist in developing customer case studies to showcase successful projects.
Learning and Development
Apply apprenticeship learning to tasks such as strategy development and campaign execution.
Stay informed about facilities management industry trends to enhance marketing efforts.
Training:Multi-Channel Marketer Level 3.
Face to face training sessions will be delivered from the state-of-the-art.
The 3 core knowledge units are as follows:
Fundamentals of Marketing
Content Marketing
Marketing Campaign Fundamentals
In addition to the modules above, you will also study towards the Google Analytics vendor qualification.Training Outcome:Opportunity to stay on as a full-time member of the team upon completion of the apprenticeship programme. Employer Description:• Hands-on experience across various marketing functions.
• Support and mentorship from an experienced team.
• Opportunity to work towards a marketing qualification.
• A dynamic and supportive work environment.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Eager to learn....Read more...
Support Telephone Systems and maintenance
Assist with the installation, integration, testing and maintenance of network and telecommunications infrastructure LAN, WAN, VPN, VoIP, Call Centre and Telephone systems ensuring all quality, asset management and configuration management processes are followed.
Provide support for the configuration of network switches, routers and firewalls to ensure the business demands are met whilst also maintaining a secure environment.
Install, support and service business customers
Handle telephone calls and emails from clients and create support incidents as needed and provide 1st line support to clients – via telephone, email and remote working
Training:https://www.balticapprenticeships.com/programmes/it-support-technician/?apprentice=1Training Outcome:Potential full time job role upon completion.Employer Description:Stride Communications is seeking a proactive and eager-to-learn individual for our IT Apprenticeship program. As an IT Apprentice, you’ll gain hands-on experience in supporting our robust IT infrastructure, helping to ensure seamless connectivity and communication for our diverse clients. You'll work closely with our skilled team, learning valuable skills in troubleshooting, network management, and customer support to make an impact in the world of digital communication. If you’re passionate about technology and looking to kickstart your career in IT within a dynamic and forward-thinking company, we’d love to hear from you!
Stride are paying a competitive apprenticeship salary of £18,000 with amazing benefits such as Deliveroo Lunch Fridays, yearly bonus, annual pay reviews AND a potential for a full time job role upon completion!
If you are looking to begin your career in IT, earn an attractive weekly wage and work towards a qualification which is recognised globally and throughout the IT community then apply now or contact us for more information.Working Hours :Monday to Friday, 42 hours per week. Shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Account Services Manager required to help prestigious global clients across survey planning, cartography, Image processing production, aerial photography, image enhancement, scanning, rectification and photo mosaicking all contributing to accurate geospatial intelligence.
monitoring, mapping and navigation capture, interpret and analyse geospatial data to understand events and make decisions.
The ideal candidate will have government and commercial pre sales or customer success experience of Geospatial Information Systems or GIS, remote Sensing and image processing.
You will support regional key accounts by solution scoping, advocating fit for purpose product, proposal coordination and other customer centric delivery from requirement capture, technical expert consultation to delivery against performance metrics and project milestones.
Experience
Degree or equivalent experience and over three years relevant commercial experience applying GeoInt, GIS, Remote Sensing or Image Processing technologies to client driven projects.
Role
Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns.
Work cross functionally driving results.
Business acumen and analytical insight measuring and monitoring customer achievements.
Identify and exploit opportunities to upsell.
Hit deadlines and financial targets.....Read more...
Account Services Manager required to help prestigious global clients across survey planning, cartography, Image processing production, aerial photography, image enhancement, scanning, rectification and photo mosaicking all contributing to accurate geospatial intelligence.
monitoring, mapping and navigation capture, interpret and analyse geospatial data to understand events and make decisions.
The ideal candidate will have government and commercial pre sales or customer success experience of Geospatial Information Systems or GIS, remote Sensing and image processing.
You will support regional key accounts by solution scoping, advocating fit for purpose product, proposal coordination and other customer centric delivery from requirement capture, technical expert consultation to delivery against performance metrics and project milestones.
Experience
Degree or equivalent experience and over three years relevant commercial experience applying GeoInt, GIS, Remote Sensing or Image Processing technologies to client driven projects.
Role
Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns.
Work cross functionally driving results.
Business acumen and analytical insight measuring and monitoring customer achievements.
Identify and exploit opportunities to upsell.
Hit deadlines and financial targets.....Read more...
Main Responsibilities:
Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service
Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT
Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available
Respond with speed and accuracy to email, phone, and in-person enquiries
Identify and promote internal and external resources to students
Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff
Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:
Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in maths - if applicable
Functional Skills Level 2 in English - if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (Times TBC)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
The Business Administration Apprentice will be responsible for the following work tasks:
Warmly greet visitors to the office, answer phone calls in a polite professional manner. Gathering essential information from customer enquiries and passing on clear messages where appropriate
Maintain effective systems to ensure all digital files and databases are kept up to date
Support the Registered Manager with all administration involved in client care, such as maintaining care plans
Organise the calendar for three monthly client reviews, booking in meeting dates suitable for management team and the client
Support with recruitment administrative processes
Support with the coordination of Care professional retention activities, such as newsletters and quarterly meetings
Support with the daily reconciliation of completed care hours
Support projects and IT initiatives where appropriate
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
Training Outcome:May lead to permanent position once the apprenticeship has successfully been completed with the opportunity to progress.
May lead to full time post of office administrator.Employer Description:Home Instead is a lead provider of non-medical care and companionship for older people. We are committed to changing the face of aging by providing outstanding, personalised care and supporting our communities by sharing our knowledge with outreach events and free courses such as our scam awareness and dementia workshops.
Home Instead Braintree provides a broad range of home care support, such as helping to prepare food, support with medication or social care intervention for those living with dementia. This involves a huge amount of organisation in the office to ensure all our clients receive the best possible service and our great team of care professionals are given all the support they need.
Our office is based in Braintree, but we cover a wide area from Great Dunmow to Marks Tey and as far north as Sudbury.Working Hours :Monday to Friday 8:30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Self-Motivated,Flexible....Read more...
Job Title: Operations Support Officer Salary: £12 – £13 P/H PAYE (Inclusive of Holiday Pay) | £14 - £15 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAPAre you passionate about contributing to the efficient delivery of construction services? Join our team as an Operations Support Officer, where you’ll support operational excellence and ensure high-quality service for all clients.Key Duties and Responsibilities:
Collaborate on delivery and performance management plans.
Contribute to service improvements, enhancing efficiency and eliminating waste.
Assist in producing detailed reports on installations, repairs, maintenance, and job costs.
Handle tenant, client, and customer queries while maintaining excellent customer service.
Prepare essential documentation, including correspondence, requisitions, and void property paperwork.
Ensure proper calibration and maintenance of tools and equipment for gas and solid fuel operations.
Provide technical support across Capital Works projects and Repairs and Maintenance initiatives.
Offer administrative assistance, such as minute-taking for Tool Box Talks.
Qualifications and Experience:
Educated to NVQ Level 3 (or equivalent) or have relevant work experience in a similar role.
Strong background in construction, engineering, maintenance, or a related field.
Proficient in using Microsoft Office and bespoke databases to support operations.
Excellent communication skills and the ability to develop productive relationships with internal and external stakeholders.
Commitment to equality, diversity, and safe working practices.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
The Company:
Family run organisation
Extremely experienced senior management team
Incredible earning opportunities
Promote from within
Grown their market share substantially over the past 5 years
The Role of the Ultrasound Applications Specialist
Due to the rapid expansion and release of multiple state of the art Ultrasound machines, our client is looking to recruit an Ultrasound Applications Specialists.
You will be predominantly field based covering the North East.
As part of your role you will build strong relationships with your customers and support the sales team to provide clinical and technical support.
This will involve sales demonstrations and after sales training and support.
Involved in pre-sales & post-sales customer support of products and applications
Deliver post-sales installation training
Assist in product training for the field sales reps
Provide product demo support in hospitals, clinics, private offices & other medical facilities.
Benefits of the Ultrasound Applications Specialist
£45k-£50k basic salary
£5k bonus
Company car or car allowance
Phone
Laptop
Pension
25 days holiday
The Ideal Person for the Ultrasound Applications Specialist
This is a fantastic opportunity for a current Applications Specialist who has experience of the Ultrasound sector, or a sonographer looking to move into the commercial sector.
You will be home based but will need to be willing to travel within your region.
You will be a fantastic relationship builder and maintainer
Must be very focused, a self-starter & very resilient
Customer orientation
Cooperation and teamwork
Self-driven
Good communication skills
If you think the role of Ultrasound Applications Specialist is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationall....Read more...
Raising and fixing tickets promptly, ensuring timely resolution
Assisting with help desk inquiries and providing customer support, including answering calls
Testing all hardware and software to ensure functionality, following internal checklists for installs and updates
Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards
Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Progression onto the Level 4 apprenticeship and to develop within the business.Employer Description:At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,Hard Working,Passionate about IT,Mature....Read more...
The successful candiate will:
Assist with incoming calls and make outbound calls to our vendor and prospective tenants
Recommend new properties to prospective tenants
Book viewings
Support the team by providing administrative support
Training:
You will work towards a Level 2 Customer Service Practitioner apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams.
Training Outcome:
Opportunity to be come a negotiator or administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Job Title: Showroom Sales Executive (Bathroom and Plumbing)
Location: Cork
Salary: DOE
Elk Recruitment’s client is one of Ireland’s leading wholesalers of Hardware, Steel, Wire, Agricultural Plastics, Salt, Bathroom supplies and Plumbing Materials.
They have one of the largest and most extensive bathroom showrooms in Ireland and, after their recent renovation, they are looking for a Showroom Sales Assistant / Executive to join their team. The successful candidate will be responsible for providing customer service of the utmost quality to new and existing customers, managing and proactively developing long-term customer relationships. Your job will be to work closely with customers to ensure they get the maximum value out of the services and products they have purchased from us.
Responsibilities :
Proactively engaging with customers throughout their relationship with the client to drive excellent customer experience and satisfaction
Position yourself as the expert on their products and through providing continuous support
Work closely with customers to resolve any issues they may have in an efficient and timely manner
General customer service
Generate sales
Following up on sales
Upkeep, maintenance and tiding of showroom
Stock Control
Requirements :
Relationship building – the ability and willingness to build and develop productive relationships with our customers
Demonstrable experience of working in a customer service focussed role
Excellent communication skills
Organisation skills
Ability to multitask and prioritise accordingly
Knowledge of tiles and bathrooms desirable but not essential
What they offer :
Full-Time Role, 39 hours per week, including rolling roster of Saturdays
Pension Plan
Development Opportunities
Competitive Remuneration Package
Health & Wellbeing Support
On Site Parking
If the position above is of interest to you and you would like to know more, please call Arlene Curtis on 0860651940 in complete confidence.
AC
....Read more...
Day to day tasks include:
Arranging all pallet deliveries into the pallet network efficiently
Update and confirm to customers the details of their shipments
Track live shipments and update customer, reporting any delays to them
Take new bookings from the customer and seeing them through to delivery
Book in collections
Liaise with customs, warehouse and domestic transport teams
Support warehouse team with stock takes and discrepancies
Proactively engage with the customers and answer queries in a quick and efficient manner, by telephone and email
Support with all aspects of required administration
Training:This is an 18-month Level 3 Business Administration apprenticeship. You will be required to attend the training provider (In-Comm Training Services in Aldridge WS9 8UG), 2 days per week over a 5 - week period as part of the training, and you will have monthly assessor visits to see you at the company.Training Outcome:
Possible full-time position within a Warehouse or Transport role for the right candidate
Possible further education after apprenticeship
Employer Description:We are an international logistics company with intelligent transport solutions and comprehensive know-how of the entire supply chain. We are part of the Danish NTG Nordic Transport Group A/S, with 1,400 employees in 30 countries worldwide and over 80 offices of our own.
The task and the primary goal is the customer- oriented organisation of forwarding and logistics services. Warehousing and shipping-optimised packaging solutions complete our core business.
Our service combines strength and reliability with quality and flexibility. The cooperation within the NTG - organisation enables us to design tailor-made solution concepts from a single source. Due to the additional network of local offices in Europe, as well as contractors worldwide, we are able to respond to customer requirements and needs.Working Hours :9.00am - 5.30pm Monday - Friday with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets. As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine! Here's what you'll be doing:Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing supportAdopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled valueHarnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal levelHere are the skills you'll need:A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilitiesThe power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepathA 2:1 degree (or equivalent superpower) to back up your astounding intellectHere are the benefits of this job:A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial expertsA chance to truly make a difference in the lives of our clients and the real estate sector as a wholeThe thrilling adventure of working with a world-class team, knowing you're making a real impactCentral London office with all the great amenitiesSalary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus schemeIf you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!....Read more...
Day to day tasks include:
Arranging all pallet deliveries into the pallet network efficiently
Update and confirm to customers the details of their shipments
Track live shipments and update customer, reporting any delays to them
Take new bookings from the customer and seeing them through to delivery
Book in collections
Liaise with customs, warehouse and domestic transport teams
Support warehouse team with stock takes and discrepancies
Proactively engage with the customers and answer queries in a quick and efficient manner, by telephone and email
Support with all aspects of required administration
Training:This is an 18-month Level 3 Business Administration apprenticeship. You will be required to attend the training provider (In-Comm Training Services in Aldridge WS9 8UG), 2 days per week over a 5 - week period as part of the training, and you will have monthly assessor visits to see you at the company.Training Outcome:
Full-time position within a Warehouse or Transport role
Possible further education after apprenticeship
Employer Description:We are an international logistics company with intelligent transport solutions and comprehensive know-how of the entire supply chain. We are part of the Danish NTG Nordic Transport Group A/S, with 1,400 employees in 30 countries worldwide and over 80 offices of our own.
The task and the primary goal is the customer- oriented organisation of forwarding and logistics services. Warehousing and shipping-optimised packaging solutions complete our core business.
Our service combines strength and reliability with quality and flexibility. The cooperation within the NTG - organisation enables us to design tailor-made solution concepts from a single source. Due to the additional network of local offices in Europe, as well as contractors worldwide, we are able to respond to customer requirements and needs.Working Hours :9.00am - 5.30pm Monday - Friday with a 1-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Keep customers informed on progress of tickets
Escalate business critical issues
Contact suppliers where necessary to escalate issues, and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully always monitored
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of SolCo’s product set, and take ownership of improving knowledge
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:Solution Consultants ICT Limited are a growing IT managed service provider (MSP) who support over 300 clients with their IT & Telecoms services, along with providing guidance, consultancy and IT project support.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Time management....Read more...
My client is an established manufacturer and supplier of bespoke, turnkey industrial machinery worldwide. With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.
This really is an exceptional opportunity for an experienced Service & Parts professional to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business.
This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the continued overall brand reputation of the organisation.
This role would suit individuals in the North Norfolk area and is commutable from Peterborough, Spalding, North Cambridge, Ely, Thetford, Dereham.
Key Responsibilities:
Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
Identify and prioritise service and parts opportunities to maximise revenue and profitability.
Forecast future service and parts demand to optimise inventory levels and resource allocation.
Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
Monitor and analyse field service performance to identify areas for improvement.
Develop and implement training programs to enhance the skills and knowledge of field service technicians.
Provide exceptional customer support by resolving service issues promptly and effectively.
Build strong relationships with customers to understand their needs and expectations.
Implement customer satisfaction programs to measure and improve customer experience.
Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
Foster a culture of innovation, continuous improvement, and customer focus.
Recruit, hire, and develop talented individuals to strengthen the team
Experience Requirements
At least 5 years’ experience in service and parts management, ideally gained within a manufacturing or engineering environment
Strong technical knowledge of engineering principles and product design
Proven track record of leading and managing high performing teams
Excellent problem-solving and decision-making ability
Previous experience of using relevant software tools (ERP / CRM etc.)
A strong understanding and knowledge of international trade and logistics is advantageous
....Read more...
Role: Account Manager (3PL) Location: Sheffield Salary: Circa £32,000 per annum Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business. You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential). You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer. Key ResponsibilitiesCustomer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on siteData Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updatesInvoicing: Invoice all processes and materials accurately to an agreed schedule with each customerCreate opportunities: Maximise growth opportunities in conjunction with the Client Relations ManagerSupport: Provide support to internal departments with any queries or issues relating to customers.Liaise effectively with planning teamContinuous improvement: Identify opportunities to improve customer experienceStock Control: Maintain stock control and stock file integritySkills and knowledgeExperience of 3PL Account Management (desirable)Previous experience within a customer / service facing role (min 2 years+)Strong negotiating skillsExperience of warehouse processing, and preferable experience of WMS solutionsConfident using IT systemsAccuracy and eye for detailBenefitsHolidays:25 days per annum plus 8 days bank holidaysDeath in service x3 their salaryEnhanced mat-pay full-pay for 6 months then standard from therefore afterPension: 5% paid by the colleague 3% by ASCWellness programmesFree on-site parkingWestfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.Employee Assistance Programme giving colleagues access to a free 24/7 confidential helplineIf you feel you have the relevant experience, then we’d love to hear from you, apply today!....Read more...
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor– Role
Head office based role
Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor – Benefits
Base salary £23,490
Monday to Friday – 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.....Read more...
First point of contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals)
Providing excellent customer service
Configuration of new client devices
Working on support tickets, both remotely and onsite
Creating, updating and following documentation
Assisting with project work
Other duties as assigned by management
Training:The successful applicant will complete and obtain a Information Communication Technician Level 3 Qualification through Learning Curve Group.
You will be taught through:
4-6 Weekly 1-2-1 Sessions with your tutor
20% Off The Job Training
The course is a 14-17-month programme
Please use this link to find out more about the qualification - Information Communications Technician Apprenticeship.Training Outcome:A clear progression path for after your apprenticeship, helping you progress your IT career.Employer Description:We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.
We are a forward-thinking company with a growth mindset, seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients.Working Hours :Working hours: 37.5 hours per week in a shift pattern between 07:30 and 18:00Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
Assistant Head of Adult Support Services
Duration: Initially 6 months Location: Gloucester Hours: 37 hours per week Rate: £34 umbrella an hour (£27 PAYE an hour)
Gloucestershire County Council are looking for an Assistant Head of Adult Social Care Support Services and Business Development to join their team. This role will be office based initially with the view of moving to hybrid in the new year.
As the Assistant Head, you will:
Play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework
Be responsible for promoting and driving service development and change in the Customer Services Team
Drive initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of the services.
Be responsible for innovative solutions, customer journey, partnership and collaboration, strategic planning/compliance and governance
You will receive a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring.Requirements:
Experience in adult social care, service transformation and budget holding/management/monitoring
Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management
Experience of leading and successfully delivering major projects.
Substantial post-qualification experience of working in statutory health or social care setting
Professional qualification in relevant field (degree or equivalent level professional qualification
If this is something you are interested in, please send your CV to jemma.molloy@servicecare.org.uk....Read more...
Area Sales Representative
We are seeking an experienced Area Sales Representative / Field Sales Executive to join our team. This field-based role will play a crucial part in expanding our customer base and developing business across the southern part of the UK.
As a Business Development professional for this Automotive Aftermarket business, you will be responsible for growing the business through both our distribution network and direct sales channels. You will manage existing relationships and identify new opportunities with potential customers.
This is a proactive forward-thinking company offering fully remote working, career development, flexibility to plan and execute your own diary and has a great team spirited collaborative culture.
Location: Fully Remote - South UK / Midlands / Home Counties / Kent / Gloucestershire / Somerset
Salary: OTE £70K (Basic £35K) + Bonus / Commission + Pension + 22 days Annual Leave (Plus BH 30 days total) + Company Vehicle + Laptop / Mobile + Fully Remote
Key Responsibilities:
Sales Growth: Expand the customer base and maximise sales and margins through direct sales and distribution networks.
Business Development: Identify, evaluate, and engage potential new customers and partners.
Target Achievement: Reach and ideally exceed set targets and goals for the business, ensuring continuous growth.
Customer Support: Provide support to existing and potential customers, ensuring their needs are met promoting long-term relationships.
Collaboration: Work closely with the Customer Service, Marketing, and Accounts teams to ensure seamless operations from sales enquiries to contract completion.
Events: Represent the company at industry seminars, exhibitions, and trade shows.
Requirements:
Experience: Minimum of 3 years in sales and/or business development, preferably within the automotive industry.
Technical Knowledge: Ideally an understanding of vehicle diagnostic systems and air-conditioning units.
The Next Step:
To apply for this Area Sales Representative / Field Sales Executive role please send your CV to Robert Cox – Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob on 07398 204832.
JOB REF: 4171RCA – Area Sales Representative....Read more...
