This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business.
You will predominantly support customers via:
Outbound customer calls
Livechat (answering customer queries efficiently and professionally) in busy periods
Email responses
Supporting the wider Customer Experience team - we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role
You’ll learn how to:
Identify and assess customer needs
Provide accurate, valid and complete information using the right systems
Think creatively to resolve issues
Build sustainable relationships and trust with customers
Handle objections professionally and empathetically
Work across departments to find the best solutions
You will also gain exposure to:
Reporting and data entry
Handling more complex queries (with support from senior team members)
Supporting day-to-day tasks within the Customer Experience department
This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience
Training:Customer Service Practitioner Level 2.
All delivered in the workplace with monthly assessor visits.Training Outcome:Full-time agent with natural business progression. Recent apprentice who passed has been promoted to team leader within 2 months!Employer Description:Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass. As part of our continued growth and expansion plans for 2025 and beyond, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.Working Hours :Monday 8:30am - 2:00pm, Tuesday - Friday 8:30am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Respond to customer queries and service/helpdesk requests, providing professional and timely support
Process purchase requisitions and support procurement administration activities
Maintain accurate records and check work to ensure a high standard of quality
Prioritise and manage multiple tasks while meeting agreed deadlines
Use systems such as Microsoft Office, Teams and SharePoint to complete daily tasks
Provide advice and guidance to customers, escalating complex issues when required
Work closely with colleagues across HR, Payroll, Finance and Procurement services
Support process improvements and contribute ideas to enhance customer experience and service delivery
Complete apprenticeship learning, training activities and portfolio evidence alongside day-to-day duties
Build skills in communication, stakeholder management, business processes and project working
Training:
Training will take place during working hours as part of the apprentice's role at UKSBS. Formal apprenticeship learning will be delivered fully online through Babington's blended learning programme, meaning there is no requirement to attend a college campus. In addition, apprentices will receive on-the-job training, coaching and support from experienced colleagues within the workplace
The apprenticeship is delivered over 12 months, alongside day-to-day work activities, followed by an End Point Assessment period
Apprentices will take part in regular online learning, coaching sessions, progress reviews and workplace development activities throughout the programme, supported by ongoing learning from colleagues and managers
Training Outcome:
We value our employees and recognise the importance of ongoing professional development in enabling you to fulfil your career ambitions, now and in the future
Career opportunities extend across Customer Services, HR Operations, Procurement, Finance and IT
Employer Description:UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.Working Hours :37 Hour Week
Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental....Read more...
The role will support day-to-day help desk activities, IT projects, and the management of monitoring and security systems.
Key Responsibilities:
Assist with Level 1 help desk issues
Provide workstation support and application/software support
Assist with IT projects
Assist with the management of monitoring and security systems
Provide helpful and professional customer service when supporting users and clients
Training:Information Communications Technician Level 3:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position with potential promotion to Junior Consultant upon passing the apprenticeship
Employer Description:Remote IT Rescue is a professional IT support company providing reliable remote and onsite technical solutions for individuals and businesses. We help customers resolve IT issues, improve system performance, and keep their technology running smoothly through expert support and tailored solutions.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
A Sales & New Business Manager is sought to join a leading electronics manufacturing business in Hitchin, Hertfordshire, driving the growth of existing customer accounts while securing new business opportunities across the contract electronics manufacturing sector.
The Sales & New Business Manager, Hitchin, Hertfordshire, will be expected to lead and develop an Account Management team, strengthen customer relationships, and identify new revenue opportunities. Working closely with the Head of Sales and cross-functional teams, you will play a key role in delivering long-term profitable growth while ensuring excellent customer service throughout the sales lifecycle.
Responsibilities include:
Lead and develop a team of Account Managers to ensure successful and profitable customer account management.
Manage and grow key customer relationships through regular business reviews and strategic account planning.
Drive new business development activities, identifying and securing opportunities with prospective customers.
Take ownership of customer quotations, ensuring requests are processed accurately and followed through to maximise conversion rates.
Manage the contract review process, ensuring orders are processed in line with company procedures.
Work closely with procurement, production, and operational teams to ensure customer delivery expectations are achieved.
Develop and implement sales strategies alongside the Head of Sales to support long-term business growth.
Conduct market research and prospecting activities to identify and engage potential new customers.
Monitor sales performance against targets and develop action plans to achieve and exceed objectives.
Negotiate commercial agreements and deliver tailored solutions that meet customer requirements.
Maintain accurate sales forecasting, pipeline management, and customer records.
Build strong internal and external relationships to support business growth and customer satisfaction.
Key skills & experience:
Previous experience in account management, business development, technical sales, or sales management.
Strong technical understanding within manufacturing, electronics, engineering, or electrical engineering environments.
Proven track record of meeting or exceeding sales and business development targets.
Experience managing key customer relationships and delivering customer-focused solutions.
Good understanding of commercial processes within contract manufacturing or engineering businesses.
Strong negotiation, communication, and presentation skills.
Excellent organisational skills with strong attention to detail.
Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.
Strong analytical and problem-solving abilities.
Experience leading, mentoring, or developing sales/account management teams.
Full UK Driving Licence and willingness to travel to customer sites as required.
How to apply:
Apply now for the Sales & New Business Manager role in Hitchin, Hertfordshire. Send your CV to adighton@redlinegroup.Com or call Adam Dighton on 01582 878821.....Read more...
Processing Customer orders
Taking delivery of goods and inputting them into the system
Basic admin tasks
Training:
In the workplace
1-1 support from Skills Coach via blended learning
Virtual Teaching Sessions as well as face to face visits in the workplace
Training Outcome:Once achieved, you will be enroled on to the Level 3 Customer Service Specialist apprenticeship.Employer Description:South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Monday to Friday, 9.00am to 5.00pm, shifts. May work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Processing Customer orders
Taking delivery of goods and inputting them into the system
Basic admin tasks
Training:
In the workplace
1-1 support from Skills Coach via blended learning
Virtual Teaching Sessions as well as face to face visits in the workplace
Training Outcome:
Once achieved, you will be enroled on to the Level 3 Customer Service Specialist apprenticeship
Employer Description:South West Truck & Van is a leading Iveco and Renault franchised dealer group in the South West region. Our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers. As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.Working Hours :Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: • Answer incoming telephone calls, emails and support requests in a professional and friendly manner • Accurately log incidents and service requests within the service desk ticketing system • Gather relevant information from customers to ensure engineers have everything needed to investigate issues • Categorise and prioritise tickets in line with Service Level Agreements • Assign tickets to the appropriate engineers or technical teams • Provide customers with ticket reference numbers and regular progress updates • Monitor ticket queues to ensure requests are progressing within agreed timescales • Escalate urgent or high-priority incidents where appropriate • Maintain accurate ticket documentation and service records • Assist with general service desk administration and reporting Requirements: • A genuine interest in technology and IT • Excellent customer service and communication skills • Strong attention to detail and organisational skills • The ability to remain calm and organised in a busy environment • A positive attitude and willingness to learn • Good knowledge of Microsoft Office applications • An IT-related degree, college qualification or apprenticeship will be highly beneficial • Previous experience in a customer service, helpdesk or service desk environment. ....Read more...
As a Business Support Administrator Apprentice, you will:
Manage and respond to emails in a professional and timely manner
Use Microsoft Office applications, including Outlook, Word, Excel and Teams, to support day‑to‑day business activities
Handle inbound and outbound telephone calls, providing a courteous and professional service
Work with internal systems and platforms, including financial systems such as Civica (full training provided)
Support financial and administrative processes with a high level of accuracy and attention to detail
Build and maintain effective working relationships within a team environment
Manage and prioritise a rotating workload to meet deadlines and service standards
Rotate through a variety of business support functions to develop a broad range of skills and experience
The role involves both process‑driven tasks and customer‑focused administrative work, contributing to the delivery of an efficient, high‑quality service.Training:The Business Support apprenticeship will be supported by a local training provider, and you will be given allocated time during the working week for off-the-job training. Training Outcome:After successful completion of the apprenticeship, there may be the opportunity to progress to a higher level or apply for a permanent role in the council if one is available and suitable at the end of your learning. Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is a Disability Confident Leader and equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :The location of this role will be split between Chelson Meadow and Prince Rock Depot.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Reception & Customer Service:
Answer incoming calls and manage shared inboxes
Welcome visitors and respond to enquiries
Direct queries to appropriate departments
Enrolments:
Support learner onboarding and enrolment processes
Check eligibility documentation and funding evidence
Maintain accurate learner records on internal systems
Contracts & Compliance:
Assist with maintaining contract documentation
Support learner file compliance checks
Update trackers and reports
Prepare documentation for audit activity
Short course Administration:
Support creation of short course delivery plans
Liaise with employers and process bookings
Process end of course paperwork and issue certificates
Human Resources:
Support recruitment administration
Maintain personnel files
Support Monitor DBS and Right to Work documentation
Quality & Compliance:
Assist with internal quality assurance activities
Support audit preparation
Gather learner and employer feedback
Training:Business Administrator Level 3.Training Outcome:Potential for full-time employment upon completion.Employer Description:At Poultec, we take a collaborative approach to apprenticeships and training, helping employers build stronger, more effective teams and learners develop real, career-focused skills.Working Hours :Monday - Thursday: 8:30am - 5pm, Friday: 8:30am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Internal Sales & Customer Support (Approx. 60%)
First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system
Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries
Warehouse & Logistics Operations (Approx. 40%)
Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks.
Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Electrical component manufacturer, based in Turkey with a warehouse and sales office in Stafford for the UK.Working Hours :Monday - Friday, 08:00 - 16:00.Skills: Communication skills,IT skills,Attention to detail,Number skills,Team working,Adaptability....Read more...
Working alongside our Business Support Team and reporting to the Operations Manager, you will help prepare solar projects for construction, support project delivery and assist with customer aftercare. You'll gain valuable experience across multiple areas of the business nwhile studying towards a nationally recognised Level 3 qualification.
What You'll Be Doing
Supporting project administration from enquiry through to installation
Assisting with grid connection applications and planning documentation
Preparing and maintaining project records and tracking systems
Supporting the preparation of RAMS and Construction Phase Plans
Using Microsoft 365, Asana and SiteDocs to manage information and documentation
Providing excellent customer service via phone and email
Supporting Operations & Maintenance (O&M) administration
Assisting with social media and general business support activities
Working closely with Directors, installation teams and office staff
Training:Off the job training will take place at Oldham College one day a week.Training Outcome:At NPS Solar, every employee is valued as an individual, not a number. We offer a supportive working environment, opportunities for development and the potential for a permanent role and further training upon successful completion of the apprenticeship.Employer Description:NPS Solar is a growing renewable energy company delivering commercial solar installations across schools and businesses throughout the UK. We are passionate about sustainability and committed to delivering exceptional service to our customers while supporting the development of our people.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative....Read more...
Provide administrative support to the sales team.
Respond promptly to telephone, email and website enquiries.
Prepare and issue quotations, proposals and course information.
Process course bookings accurately and efficiently.
Maintain and update the Customer Relationship Management (CRM) system.
Monitor sales enquiries and follow-up prospective customers where appropriate.
Assist in achieving sales targets through effective administration and customer support.
Produce sales reports and management information as required.
Work within other departments as required due to business demands.
Training:
Level 3 Business Administrator
Functional Skills
Work-based learning
Training Outcome:
Progression onto full-time employment
Employer Description:At Adapt (UK) Training Services Limited, their mission is to empower individuals and organisations across a range of industries through high-quality, accredited training courses that uphold the highest standards of safety, skill, and professionalism.
They are committed to delivering excellence in training, fostering career progression, and supporting the industry’s development by ensuring every learner receives the knowledge, practical experience, and support needed to succeed.
Trusted across the UK for their integrity, expertise, and results-driven approach, they strive to be the benchmark for training excellence.Working Hours :Monday - Thursday 7:45am - 4:45pm / Friday 7:45am - 4:30pm / 1 hour unpaid break.Skills: Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The successful applicant will support the sales team with customer enquiries, order processing, maintaining records, preparing documents and carrying out general administrative duties. You will develop valuable communication, organisation and IT skills while learning how a professional sales environment operates.
This role is ideal for someone who is keen to learn, enjoys working with people and wants to start a career in business, customer service or sales administration.
The apprentice will work as part of our sales administration team, helping to ensure customer enquiries, orders and office tasks are dealt with efficiently and professionally. No two days will be exactly the same, but typical duties may include:
Answering incoming calls and responding to customer enquiries in a polite and professional manner.
Processing customer orders accurately and updating internal systems and records.
Supporting the sales team with quotations, order updates, customer information and general administration.
Preparing and maintaining documents, emails, spreadsheets and other business records.
Liaising with colleagues, customers and suppliers to help ensure orders and enquiries are followed up.
Learning how the sales process works from initial enquiry through to order completion.
Developing communication, organisation, IT and customer service skills through day-to-day tasks and apprenticeship training.
This role will give the apprentice the opportunity to gain practical experience in a busy office environment while building confidence and workplace skills.Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.Employer Description:ULTIMATION DIRECT LTD is UK based manufacturing company, specialising in the design, production and installation of perimeter security and access control productsWorking Hours :08:00 to 17:00 with a 30-minute lunch break and a 15-minute break each morning and each afternoon.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental....Read more...
Support the safe ordering, receiving, storage and supply of medicines and pharmaceutical products
Assemble, dispense and issue prescribed items accurately
Check prescriptions for validity, safety and clarity, escalating concerns where needed
Carry out pharmaceutical calculations to support safe medicine supply
Maintain accurate records and follow pharmacy procedures and confidentiality requirements
Provide clear, person-centred advice to patients, carers and healthcare professionals
Support patients to use their medicines safely and effectively
Work as part of the pharmacy and wider healthcare team
Help with day-to-day pharmacy operations, stock control and workflow
Follow health and safety, safeguarding and governance procedures
Report errors, near misses and concerns in line with local procedures
Support audit, quality improvement and service development activity
Communicate professionally with colleagues, patients and other healthcare professionals
Take responsibility for your own learning and development
Respond appropriately to medical emergencies when required
Training:Laser Pharmacy will provide full training for the Level 3 Pharmacy Technician Apprenticeship. Apprentices will learn how to support the safe and effective running of the pharmacy, including dispensing medicines, helping patients, managing stock and following pharmacy procedures. They will develop practical skills in customer service, communication and teamwork through a blend of on-the-job and off-the-job training, with the aim of becoming a qualified Pharmacy Technician.
Off-the-job training will be delivered through a day-release model, with the apprentice attending Matthew Boulton College in Birmingham one day per week.Training Outcome:After completing the Pharmacy Technician Apprenticeship, apprentices can register as a qualified Pharmacy Technician and progress into roles in community, hospital or primary care pharmacy. With experience, they may move into senior technician, team leader, accuracy checking technician or specialist support roles, or continue their development through further training in pharmacy or healthcare.Employer Description:Laser Pharmacy and Travel Clinic is a community-focused healthcare provider offering a wide range of NHS and private pharmacy services. The team is committed to delivering high-quality patient care, supporting the health and wellbeing of the local community through expert advice, prescription services, health checks, vaccinations and travel health consultations.
In addition to dispensing medicines, the pharmacy provides specialist travel vaccinations, health screening services and personalised healthcare advice in a friendly and professional environment. By combining excellent customer service with clinical expertise, Laser Pharmacy and Travel Clinic aims to make healthcare accessible, convenient and tailored to the needs of every patient.
An apprenticeship with Laser Pharmacy and Travel Clinic offers the opportunity to gain valuable hands-on experience within a busy healthcare setting while working alongside experienced pharmacy professionals. Apprentices will develop practical skills in customer service, communication, medicines management and pharmacy operations, while working towards an industry-recognised qualification. This is an excellent opportunity for someone looking to begin a rewarding career in the pharmacy and healthcare sector, making a positive difference to the local community every day.Working Hours :Working patterns may vary, and full details will be discussed at interview.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Logical,Number skills,Organisation skills,Patience,Problem solving skills,Team working....Read more...
Administration & Sales Representative Location: Aldridge Job Type: Part Time x3 days – flexibility negotiable Salary: £12.71 per hourOverviewAn excellent opportunity for an organised and customer-focused individual to join a busy and growing business. The role combines administration, customer service, and sales support responsibilities, ensuring efficient day-to-day operations while helping to drive sales growth.✅Key Responsibilities
Handling customer enquiries by phone and emailPreparing quotations and processing ordersMaintaining customer records and updating CRM systemsFollowing up sales leads and quotationsProviding product and pricing informationManaging general administration, filing, and documentationAssisting with stock monitoring and supplier communicationsProducing reports and supporting management with administrative tasks
✔️Requirements
Previous administration, customer service, or sales support experienceStrong communication and organisational skillsProficient in Microsoft Office, particularly Outlook, Word, and ExcelHigh attention to detail and accuracyAbility to work independently and as part of a team
⭐Personal Attributes
Professional and reliablePositive and proactive attitudeStrong customer-service focusAbility to manage multiple tasks in a fast-paced environment
Opportunities: Training, development, and career progression available for the right candidateWorking Hours:Working days negotiable with the Employer: 8.30am–5pmInterested? Call our Commercial team: 01922 725445 ext. 1004 – Quoting Ref: TEAECOSR/31 Email: commercial@tudoremployment.co.uk️ Apply online: https://tinyurl.com/ONLINECOMTEMP1You browse all roles at www.tudoremployment.co.uk#TeamTudor looks forward to hearing from you!....Read more...
Well-established European technology and engineering solutions provider, delivering innovative electronic, digital and manufacturing services to customers across industrial, medical, automotive and high-reliability sectors is looking for an experienced Account Manager - Transportation. You will be based in or around Dillingen, Germany
In this role, you will take responsibility for your own customers in the Transportation segment, strategically develop customer relationships and support enquiries and projects — from the initial clarification of requirements, including on-site meetings with customers, through to successful implementation.
Key responsibilities for the Account Manager - Transportation based in Dillingen, Germany:
Manage your own customers in the Transportation segment and strategically develop customer relationships, including on-site visits.
Understand customer requirements, processes and systems and derive suitable sales and solution approaches from them.
Assess customer enquiries holistically, set priorities and keep feasibility, profitability, sustainability and risks in view.
Prepare quotations, review specifications and support projects through to successful implementation.
Work with Product Management to process market impulses and contribute to achieving the segment’s targets.
Key skills required for the Account Manager – Transportation based in Dillingen, Germany:
Completion of commercial or technical vocational training or hold a degree in business administration or a technical field.
Experience in B2B sales or account management, ideally in the Transportation segment.
Ability to develop customer relationships and have a strong sense for business opportunities as well as closing ability.
Capability for technical understanding, with strong communication and negotiation skills.
Reliable, solution-oriented and collaborative.
MS Office skills, ideally ERP experience, English language skills
Willingness to travel.
The position is for a mid-level Account Manager to own strategic customer relationships, drive complex transportation projects, and accelerate your commercial and technical career development.
APPLY NOW! To apply for the Account Manager – Transportation role based in Dillingen, Germany, please send your CV to mbelmar@redlinegroup.Com, or for more information contact Mike Belmar on 01582 878807....Read more...
Input and retrieve data
Receiving / directing telephone calls
Liaise and interact with both internal and external customers
Use of in-house transport / planning system
Use of customer systems to ensure effective customer service and timely planning
Administration support to the Planning Dept
Understanding and following procedures where necessary
Take responsibility for initiating and completing tasks in a timely manner
Training:Business Administrator Level 3 Standard EPA
Exam - Knowledge Test (comprising of 50 multiple choice questions)
Completion of portfolio
Presentation - around Project/Improvement
20% OFF-THE-JOB A minimum of 20% of the learning must be completed off-the-job' and could include the following:
Induction to programme
Online self-study learning activities, including, courses, webinars (topics based around the Knowledge, Skills, and Behaviours) as well as topics tailored to the apprentice's specific job role
Completion of assessments and reflective journal entries
Mentoring/shadowing
Employer training
Support and preparation for EPA
Employer project support
Learning Coach support
Training Outcome:
Permanent job upon completion of the Apprenticeship programme
Apprentices can progress onto other qualifications such as Foundation Degrees in areas such as Business, Business Management and Business Administration
Employer Description:David Bratt & Sons (Haulage) Ltd., is a reputable haulage company based in Cheadle, Stockport. We specialise in the distribution and delivery of steel, construction materials and control panels. We have an exciting opportunity to join our Transport team at David Bratt & Sons as a Transport Administrator - is this role for you, apply today!Working Hours :Monday to Friday
09:00-17:00
(with breaks)Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Team working....Read more...
Internal Sales Engineer
Basildon
£39,000 - £42,000 Basic + Uncapped Commission + Training + Career Progression + Specialist Industry + Pension+ Immediate Start
Are you an ambitious Internal Sales Engineer or a technically minded individual with an electrical or mechanical background looking to take the next step in your career? Join a well-established specialist engineering company where you'll be part of a close-knit team that genuinely values your contribution. Benefit from industry-leading training, uncapped commission, and genuine opportunities to progress your career within a business that promotes from within.
This growing engineering business has built an excellent reputation for quality, technical expertise, and customer service. They are now looking for an Internal Sales Engineer to support their expanding customer base. If you enjoy combining technical knowledge with customer interaction and want to work in a stable business where your efforts are recognised and rewarded, this is the opportunity for you.
Your Role As An Internal Sales Engineer Will Include:
Handling Customer Enquiries & Providing Technical Product Advice
Preparing Quotations & Following Up Sales Opportunities
Building Strong Relationships With New & Existing Customers
Working Closely With The External Sales Team & Engineering Department
Identifying Opportunities To Grow Accounts & Maximise Revenue
As An Internal Sales Engineer You Will Need To Have:
Electrical or Mechanical Engineering Background
Experience Within Internal Sales, Technical Sales, Customer Service or Engineering Support
Strong Communication & Relationship Building Skills
A Proactive Attitude & Desire To Learn And Progress
Commutable To Chelmsford
If this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Internal Sales Engineer, Technical Sales Engineer, Sales Engineer, Engineering Sales, Internal Sales, Technical Sales, Mechanical Engineer, Electrical Engineer, Engineering, Customer Service, Technical Support, Account Manager, Business Development, Chelmsford, Essex, Woodham Ferrers,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
Internal Sales Engineer
Chelmsford
£38,000 - £42,000 Basic + Uncapped Commission + Training + Career Progression + Specialist Industry + Pension+ Immediate Start
Are you an ambitious Internal Sales Engineer or a technically minded individual with an electrical or mechanical background looking to take the next step in your career? Join a well-established specialist engineering company where you'll be part of a close-knit team that genuinely values your contribution. Benefit from industry-leading training, uncapped commission, and genuine opportunities to progress your career within a business that promotes from within.
This growing engineering business has built an excellent reputation for quality, technical expertise, and customer service. They are now looking for an Internal Sales Engineer to support their expanding customer base. If you enjoy combining technical knowledge with customer interaction and want to work in a stable business where your efforts are recognised and rewarded, this is the opportunity for you.
Your Role As An Internal Sales Engineer Will Include:
Handling Customer Enquiries & Providing Technical Product Advice
Preparing Quotations & Following Up Sales Opportunities
Building Strong Relationships With New & Existing Customers
Working Closely With The External Sales Team & Engineering Department
Identifying Opportunities To Grow Accounts & Maximise Revenue
As An Internal Sales Engineer You Will Need To Have:
Electrical or Mechanical Engineering Background
Experience Within Internal Sales, Technical Sales, Customer Service or Engineering Support
Strong Communication & Relationship Building Skills
A Proactive Attitude & Desire To Learn And Progress
Commutable To Chelmsford
If this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Internal Sales Engineer, Technical Sales Engineer, Sales Engineer, Engineering Sales, Internal Sales, Technical Sales, Mechanical Engineer, Electrical Engineer, Engineering, Customer Service, Technical Support, Account Manager, Business Development, Chelmsford, Essex, Woodham Ferrers,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.....Read more...
JOB DESCRIPTION
Company Information
RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You'll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more.
RPM Industrial Coatings Group is part of RPM International Inc., a $7.9 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's brands are trusted by consumers and professionals alike to help build a better world.
At TCI, Inc. we're more than a premier supplier of powder coatings-we're a team of innovators, problem-solvers, and customer champions, serving clients across North America. As an industry leader, we take pride in our people, products, and unmatched service, and we're looking for talented individuals ready to help us grow even further.
Our commitment to excellence starts with our team. From Sales to Technical Service, Manufacturing to Customer Service, we offer exciting career opportunities that align with your strengths, ambitions, and goals. Whether you're looking to kickstart your career or take it to the next level, we provide clear paths to individual growth and overall company success.
Job Description
The Sr. Field Technical Service Representative serves as the organization's highest-level field technical resource, partnering with customers, sales teams, manufacturing, and product development to optimize coating performance and deliver exceptional customer support. This role provides expert consultation in industrial liquid and powder coating technologies, leads complex troubleshooting efforts, performs technical audits, delivers customer training, and identifies opportunities to improve process efficiency, quality, and productivity.
The successful candidate combines extensive coatings knowledge with exceptional problem-solving, communication, and relationship-building skills to help customers maximize the performance of their coating operations.
Main Responsibilities
Technical Support & Customer Service
Provide advanced technical support to customers, distributors, prospects, and internal teams regarding liquid and powder coating technologies.
Serve as the primary technical resource for complex application issues, product performance concerns, and process optimization.
Build strong customer relationships by delivering responsive, value-added technical service.
Support sales and marketing initiatives through technical expertise and customer engagement.
Process Optimization & Troubleshooting
Lead investigations into coating defects, equipment performance, and process variability.
Conduct root cause analysis utilizing methodologies including:
FMEA
5 Why Analysis
Fishbone Analysis
Statistical Process Control
Design of Experiments (DOE)
Diagnosing and resolving issues including:
Adhesion failures
Orange peel
Solvent pop
Cratering
Blistering
Cure deficiencies
Film build variation
Corrosion failures
Powder contamination
Reclaim system performance
Coating Systems Expertise
Provide technical expertise across industrial finishing operations including:
Liquid coating systems
Powder coating systems
Pretreatment processes
Surface preparation
Material handling systems
Conveyor systems
Cure technologies
Automated and robotic application systems
Maintain expert knowledge of coating chemistries including solventborne, waterborne, high-solids, epoxy, polyurethane, alkyd, polyester, hybrid, acrylic, and architectural coating systems.
Laboratory Testing & Process Validation
Perform and interpret laboratory and field testing in accordance with ASTM, PCI, AAMA, ISO, and customer specifications.
Utilize testing equipment and methodologies including:
Salt Spray
G85 Cyclic Corrosion
QUV
FTIR
DSC
XRF
MEK Resistance
Gloss Measurement
Color Analysis
Impact Testing
Flexibility Testing
Hardness Testing
Operate Datapaq equipment and analyze thermal profiles to validate curing processes.
Interpret laboratory results and correlate testing data with customer specifications and manufacturing performance.
Auditing, Reporting & Training
Conduct technical audits, certification assessments, and process evaluations.
Develop detailed technical reports documenting observations, findings, corrective actions, and recommendations.
Deliver technical training programs for customers, distributors, sales personnel, and manufacturing teams.
Present technical information clearly to groups of varying technical backgrounds.
Represent the company at customer events, industry meetings, and technical seminars.
Collaboration & Leadership
Partner with Sales, Marketing, R&D, Manufacturing, and Quality teams to support customer success.
Lead technical initiatives that improve customer productivity, product performance, and operational efficiency.
Promote continuous improvement through technical expertise and best-practice sharing.
Key Qualifications
Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Engineering, or a related technical field, or an equivalent combination of education and relevant industry experience.
Minimum of 8 years of progressive experience in industrial coatings with demonstrated expertise in liquid coating technologies and strong working knowledge of powder coating systems.
Extensive knowledge of industrial finishing processes including pretreatment, application equipment, curing technologies, and process optimization.
Experience in performing technical troubleshooting and root cause analysis in manufacturing environments.
Demonstrated experience conducting laboratory and field evaluations using recognized industry testing standards.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills with the ability to prepare technical reports and deliver presentations.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Proficiency with Microsoft Office applications.
Valid driver's license with an acceptable driving record.
Valid passport or ability to obtain one.
Willingness to travel extensively, including overnight travel (approximately 50-70%, depending on business needs).
Preferred Qualifications
Experience supporting OEM, agricultural, architectural, transportation, heavy equipment, or general industrial finishing operations.
Knowledge of automated and robotic coating application systems.
Experience with powder coating reclaim systems and process optimization.
Experience conducting applicator certification audits.
Familiarity with ASTM, PCI, AAMA, and ISO testing standards.
Experience using statistical analysis and continuous improvement methodologies such as SPC, DOE, Lean Manufacturing, or Six Sigma.
Experience delivering technical presentations and customer training programs.
Working knowledge of infrared, convection, catalytic, and combination curing technologies.
Experience with laboratory instrumentation including FTIR, DSC, XRF, Datapaq, and color measurement systems.
Demonstrated success building long-term customer partnerships through technical consulting and service excellence. Apply for this ad Online!....Read more...
Process raw material deliveries by receiving goods into the ERP system, updating the receipt log, and scanning documentation.
Process dispatch notes and sales orders by booking orders out of the ERP system, closing sales, and scanning relevant documents.
Liaise with production and warehouse teams on deliveries and dispatches and communicate daily updates to the delivery and loading plan.
Support production planning by printing and issuing Production Record Sheets, Quality Control sheets, and product labels.
Process and scan completed Production Record Sheets and Quality Control sheets, book production into the ERP system, and create Certificates of Analysis for specific customer orders.
Support other supply chain administration tasks, including sending customer samples, booking transport, and preparing dispatch notes and related documents.
Undertake project work linked to daily business activities to help improve systems, processes, information, and data.
Carry out reception duties, including answering calls and assisting visitors and drivers.
Handle ad hoc requests from the Customer Service and Supply Chain Team and carry out other duties as required.
Training:Training will be delivered through a combination of workplace learning and off-the-job study, either at Barnsley College or on site, leading to the Customer Service Practitioner Level 2 apprenticeship standard.Training Outcome:Opportunity for a long-term role within the organisation, supporting customer service, business administration, production planning, and supply chain activities.Employer Description:We are a speciality chemicals manufacturer, with a focus in water-based acrylic emulsions for coatings & adhesives and water-based polymers for the oil & gas industry.Working Hours :8.30am – 5pm, Mon – Thu, 8.30am – 4pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Key Responsibilities:Answer incoming calls and respond to customer enquiries professionallyAssist property managers with day-to-day administrationSupport and attend property viewings where requiredPrepare, update, and file property-related paperworkUpdate internal systems and property listings accuratelyLiaise with landlords, tenants, and contractorsSupport the lettings, sales, and property management teamsProvide general office and administrative supportTraining:Teaching and learning the skills, knowledge and behaviours within Business AdministrationTraining Outcome:This apprenticeship offers a fantastic opportunity to grow within the property industry, with clear progression paths. With experience and development, you could advance to become a Property Manager yourself and build a long-term, rewarding career in estate agency.Employer Description:Property Agency based in Birmingham, specialising in Lettings, Sales and Property Management.Working Hours :Mon - Fri 9 a.m. - 5:30 p.m. (1 hour lunch break)
Alternate Saturdays 10am - 2pm (time taken in lieu)Skills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,Organisation skills,Patience,Presentation skills,Problem solving skills,Sales Skills,Team working....Read more...
This is your opportunity to work within a professional dental practice while studying for your
Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist
specific training. You’ll develop the skills needed to provide excellent patient service and
support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practiceManaging appointment bookings and diary systemsHandling patient enquiries both in person and over the phoneProcessing payments and maintaining accurate patient recordsSupporting the dental team with administrative tasksEnsuring a positive patient experience from arrival to departureMaintaining confidentiality and professionalism at all timesTraining:Provided by Tempdent:
• Level 2 Customer Service Practitioner Apprenticeship
• Dental Receptionist specific training
• Functional Skills (if applicable)
• Flexible online delivery model
• Induction and regular progress supportTraining Outcome:Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :Shift Pattern to be confirmedSkills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
Duties and Responsibilities:
Operational Planning:
Support the production of daily and forward schedules for Area Supervisors using the Company's planning platform (FLS VISITOUR)
Learn how to optimise travel time, workload distribution and colleague utilisation across the field operation
Support the planning team in responding to day-to-day operational changes including sickness, emergencies, customer requests and business priorities
Develop an understanding of how planning decisions balance contractual priorities, colleague wellbeing and operational efficiency
Work alongside the Operations Planning Manager and Planning coordinator to ensure all business requirements are met by the field team
Assist with monitoring planning performance and identifying opportunities to improve efficiency
Central Operations Support:
Support the mobilisation of new customer contracts through planning and operational coordination
Assist in producing operational reporting and performance analysis using Microsoft Excel
Support continuous improvement initiatives across Central Operations
Learn how planning software and technology support operational delivery, working alongside software suppliers where appropriate.
Assist with maintaining operational procedures, documentation and best practice
Support the implementation of new technologies and operational processes as part of ongoing business improvements
Collaboration and Teamwork:
Build positive working relationships with the Operations Planning Manager, Regional Operations Managers, Area Supervisors, Account Managers and colleagues across the business
Support colleagues by responding promptly to operational requests appropriate to the role
Participate in team meetings, training sessions and apprenticeship learning activities
Demonstrate a willingness to learn, seek feedback and continually develop knowledge and skills
Support wider Central Operations activities as required
Qualifications and Skills:
Essential:
GCSE Grade 4/C or above (or equivalent) in English and maths
Good organisational skills with strong attention to detail
A positive attitude with a willingness to learn and develop
Strong communication and interpersonal skills
Comfortable using technology and learning new systems
Basic Microsoft Office skills
Ability to prioritise tasks and work effectively within a team
A proactive, flexible approach to work
Desirable:
A Levels, T Level, BTEC or equivalent qualification
Experience using Microsoft Excel
Training:
Data Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills
Training Outcome:
Potential full time position for the right candidate after completion of the apprenticeship
Employer Description:SBFM (Sustainable Business Facilities Management) is a facilities services provider. We deliver commercial cleaning, catering, security, and building maintenance. SBFM uses data-driven technology and sustainability practices to service offices, logistics sites, and corporate spaceWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Customer Service & Communication:
Handle incoming telephone calls professionally, dealing with enquiries and providing accurate information
Process service bookings efficiently and accurately
Respond to email enquiries promptly across all service areas
Deliver excellent customer service and maintain a positive customer experience
Act as a key point of contact for customers and internal teams
Service Delivery and Scheduling Support:
Schedule clinicians and resources for clinics and service delivery
Maintain and update scheduling records
Coordinate availability and ensure effective utilisation of resources
Support the planning and coordination of clinics and service delivery
Assist with day-to-day operational administration tasks
Ensure service records and booking details are accurate and up to date
Recruitment & Compliance Support:
Assist with recruitment of clinicians, including onboarding activities
Support compliance processes such as document checks and record maintenance
Ensure all compliance documents are complete and up to date
Administration Duties:
Process returned forms and documentation in a timely manner
Create and issue certificates and outcome reports
Maintain organised filing systems and accurate electronic records
Data Protection & Confidentiality:
Handle sensitive personal and medical data in line with GDPR requirements
Ensure all data is stored, processed, and shared securely
Maintain strict confidentiality at all times
Training:
1 day every other week at college (Term-time)
Work place mentor
College assessor
Training Outcome:Upon completion of this apprenticeship there will be opportunities to develop in the company.Employer Description:Every month, over 10,000 drivers trust D4Drivers for their medical examinations, alongside some of the UK’s largest and most reputable companies.
Since 2013, D4Drivers has established itself as the leading provider of driver medicals in the UK. We strive to enhance our services to meet and exceed your expectations.
We are proud to be part of a group of companies, under the D4Group name, not only dedicated to delivering high quality and affordable driver medicals but also at the forefront of advancing occupational health solutions tailored specifically for road haulage operators.Working Hours :Monday - Friday (Hours to be confirmed at interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills....Read more...
