Operations Director - Leisure & Hospitality Business £85,000

Midlands-based with UK Travel

£85,000 + Benefits

We are partnering with a dynamic and growing leisure business that delivers exceptional customer experiences across a diverse portfolio of sites. These include large-scale catering operations, events and conference venues, sports facilities, and hotels. As the organisation looks to elevate its operations and expand its national footprint, we are searching for a passionate and commercially astute Operations Director to support this journey.

We are particularly keen to hear from candidates with backgrounds in:

Hotels, conference and events venues, theme parks, stadia, racecourses, or similar guest-facing, operationally complex environments.

Those who also bring experience in health & fitness or wider leisure will be at an advantage.

This role is ideal for someone who thrives in operational detail, brings strong leadership, and has a passion for delivering exceptional customer service across diverse and multi-use venues.

Key Responsibilities:

Oversee the day-to-day operations across a varied estate including hospitality, sport, and leisure venuesDrive service excellence and ensure high-quality guest experiences across all sitesLead, motivate and support site-level leadership teams to deliver commercial and customer KPIsSupport new openings, mobilisations and refurbishments from an operational standpointCollaborate closely with the CEO and leadership team on strategy, performance improvement and long-term growth plansMaintain strong commercial oversight of all venues, including full P&L responsibility

Profile:

A minimum of 5 years' experience in operational leadership within hospitality/leisure (e.g. hotels, theme parks, sports venues, etc.)Proven success in managing multi-site, guest-facing operationsExperience with large-scale F&B, events, or accommodation servicesStrong financial acumen with experience overseeing multi-million-pound budgetsA leader who is both strategic and hands-on, with a genuine passion for people and service

Keen to chat more, drop me your cv Stuart Hills or call 0207 790 2666