Website management - keep websites up to date with the latest products & services
Search Engine Optimisation - optimise our websites for SEO, following SEO best practices; proactively research opportunities for SEO improvements and increase lead generation
Paid Media - manage Google Ads performance to increase lead generation whilst meeting the company's budget; proactively research opportunities to increase lead generation through paid media and keep an eye on the competition
Email Marketing - create and execute email marketing campaigns in line with the company's marketing plan; design digital content for successful email campaigns
Social Media - create social media content, such as posts, blogs, videos, etc. in line with the company's marketing plan, maintain the company's social media accounts, reply to comments and customer queries
Direct Marketing - help create and execute pre and post-show marketing campaigns, assist with stand design, logistics of building & breakdown, and attend the show to support the sales team
Printed Media -design and print leaflets, brochures, business cards and any other promotional collateral
Creative Support - respond to support requests and assist customers with their design requirements pre and post installation
Video & Graphics - plan and create promotional video & other graphics content in line with the company's marketing plan
Customer Support - Deal with basic customer support queries on the phone or via email
Design Training - perform training via video call with customer on how to use the system
Training:You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules including marketing methods, principles & practices, business organisation & copywriting, campaign implementation & management, IT & digital tools, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Hotel TV Company is a specialist supplier & system integrator of commercial TVs, TV Systems, In-Room Entertainment and other technology solutions across UK & Ireland. They are a small but very successful, vibrant company, dealing with a wide variety of clients in the hospitality, healthcare & retail sectors. Due to their tremendous success and expansion in recent years, they are now looking for an ambitious, results driven individual to join their team.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,IT skills,Logical,Organisation skills,Presentation skills,Problem solving skills,Team working....Read more...
We are looking for an experienced Senior Product Manager to own product planning, strategy, and lifecycle management for key technology products. You will work closely with Engineering, Sales, and Marketing to deliver high-impact solutions, drive customer satisfaction, and support overall business goals.
Key Responsibilities
Define product vision, gather and prioritize requirements, and manage the roadmap.
Collaborate with Engineering to solve complex technical problems.
Represent the customer and gather feedback to inform strategy.
Support go-to-market efforts, product launches, and cross-functional alignment.
Assess partnerships, licensing opportunities, and market trends.
Requirements
Proven experience delivering successful products in a technology environment.
Strong business and technical acumen, with data-driven decision-making skills.
Agile development experience and knowledge of databases or development tools.
Excellent communication, teamwork, and stakeholder management skills.
Bachelor degree in Business, Computer Science, Marketing, or equivalent (MBA preferred).
....Read more...
We are looking for an experienced Senior Product Manager to own product planning, strategy, and lifecycle management for key technology products. You will work closely with Engineering, Sales, and Marketing to deliver high-impact solutions, drive customer satisfaction, and support overall business goals.
Key Responsibilities
Define product vision, gather and prioritize requirements, and manage the roadmap.
Collaborate with Engineering to solve complex technical problems.
Represent the customer and gather feedback to inform strategy.
Support go-to-market efforts, product launches, and cross-functional alignment.
Assess partnerships, licensing opportunities, and market trends.
Requirements
Proven experience delivering successful products in a technology environment.
Strong business and technical acumen, with data-driven decision-making skills.
Agile development experience and knowledge of databases or development tools.
Excellent communication, teamwork, and stakeholder management skills.
Bachelor degree in Business, Computer Science, Marketing, or equivalent (MBA preferred).
....Read more...
Karcher is a trusted global brand in professional cleaning solutions, and this role sits at the heart of how customers experience it on site.
We’re supporting Karcher with the hire of a Field Support Executive to join their South East & London team. This is a hands-on, field-based role combining customer support, product demonstration, sales support and commercial awareness ideal for someone who enjoys being out on site, building relationships and adding value.
You’ll work closely with the sales team, supporting customer sites while also spotting opportunities and feeding back into wider account development.
What you’ll be doing
Visiting customer sites, distributors and end users
Demonstrating equipment and training customers on-site
Supporting new site setups and contract mobilisation
Conducting site surveys and identifying improvements
Spotting opportunities and feeding leads back to the sales team
Supporting Key Account Managers with site-level activity
Managing your own diary and territory
What we’re looking for
Confident, personable and customer-focused
Comfortable being out in the field and working independently
Sales and or customer service experience
Hands-on and practical approach
Commercially aware with the confidence to spot opportunities
Good communication and organisational skills
Full UK Driving Licence
Working Pattern & Travel
Monday-Friday role with flexible hours (no regular weekend work)
Early starts will be required, particularly for London-based sites where teams begin early
Flexibility is key early starts are balanced with earlier finishes
Field based across London & the South East, so you’ll need to be comfortable planning travel and managing your own diary
You’ll be provided with a company van, however in some London locations you may need to use public transport where parking is limited
What’s in it for you
£32,888 salary + £3,600 London Weighting (where applicable)
Company van (personal use included)
Structured training and development though Karchers internal academy
Opportunity to earn additional income through supporting sales activity
Pension, health plan, sick pay and staff discounts
....Read more...
The role of Apprentice Engineering Technician is to assist Krones Field Service Engineers in installing, commissioning, overhauling and fault-finding on a wide range of KRONES machinery. A customer facing role, that is field based requiring travel to customer premises as and when required and potentially at short notice.
Adhere to strict health and safety policies and procedures and being compliant at all times.
Assist with installation and commissioning of machines and production line upgrades.
Support diagnosis, elimination, and documentation of malfunctions.
Assist in overhauling of customer machines on site at various locations in the UK.
Carry out all aspects of the apprenticeship, including offsite classroom training and onsite practical learning.
Provide accurate reporting and feedback (service reports, timesheets, expenses in line with company policy).
Participate in preventive maintenance and system improvement activities.
Work with customer-specific guidelines and safety instructions.
Travel to and from sites using company vehicles.
Training:
Level 3 Mechatronics Engineering Apprenticeship.
Approx. 42 months (3.5 years).
Leads to a nationally recognised qualification as a Mechatronics Maintenance Technician.
Delivered in partnership with Training 2000. Attend college full time for 1 year then 1 day per week in years following.
Combination of off-the-job education (technical theory) and on-the-job practical application. Use of e-portfolio OneFile to be used to support evidence gathering.
Practical and theory training at Krones AG Neutraubling facility.
Periodic progress reviews conducted by Training 2000 to support qualification and independent review by Krones UK.
Training Outcome:This apprenticeship provides a solid foundation for progression into roles such as Field Service Engineer, Maintenance Technician, or Automation Specialist, with opportunities for international exposure and advanced technical training.Employer Description:Krones designs and implements complete lines for beverages and food, which cover each individual production process step starting from product and container production, filling and packaging all the way up to material flow and container recycling.Working Hours :Monday to Friday, 8am to 4.30pm.Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field-based role
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week.
At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified, you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30am/9am and finish times 5am/5:30pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field-based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Training Outcome:
Once you have qualified, you will be a fully qualified BT Business Customer Engineer.
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30am/9am and finish times 5pm/5:30pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role:
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers - talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided - technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying
You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification
The training provider is Firebrand, and the college is located in Wyboston Lakes, Bedford
Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8.30am/ 9.00am and finish times 5.00pm/ 5.30pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Duties to include but not limited to;
They will be trained to develop and maintain excellent commercial and business relationships both with our technical 3rd party partner suppliers and our range of customers maintaining the highest level of service
Day to day the role involving the creation, administration and management of projects from their inception to customer delivery and live service delivery
This also includes learning how to manage issues using appropriates tools and techniques
This may involve the responsibility to escalate unresolved issues to appropriate internal teams and co-ordinate these with all parties
Deliver positive communications to our internal and external customers updating and managing the company website and social media
Work cross-functionally with product, support and finance to ensure resolution of customer issues
Training:Day release at college.Training Outcome:The successful applicant will be offered a full time role at Telsolutions with an opportunity to specilise in managing a product and service or enter account managemant with performance pay.Employer Description:Telsolutions provide customer engagement services and technology designed specifically for income recovery and customer contact applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.Working Hours :Monday - Friday, 9.00am - 5.00pm. This may occasionally exceed if the training is off site at conferences or customer sites.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Creative,Initiative,Patience,Presentable,Good time keeping,Self motivated....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
You will be based within the office administration and accounts team in Wilmington, Dartford. The role will support the day-to-day running of the office.
Key duties will include;
Answering phone calls and emails
Assisting with customer enquiries
Updating internal systems and helping coordinate engineer appointments and service visits
You will also;
Support the accounts team with basic financial administration
Filing invoices
Updating records
Assisting with purchase orders.
The role will provide hands-on experience in administration, customer service, IT systems, and office organisation while working as part of a busy team. As experience develops, you will gradually take on more responsibility within both the administration and accounts functions of the business.Training:On-the-job support will be provided through guidance and supervision from experienced office staff and management during day-to-day administrative tasks and responsibilities.
Training Outcome:Successful completion of the apprenticeship could lead to a permanent role within the company, with opportunities to progress into positions such as Service Coordinator, Accounts Assistant, Sales Assistant or Technical Support. The skills gained are also highly transferable across the engineering, construction, and facilities management sectors.Employer Description:Cool 365 Ltd is a specialist air conditioning and ventilation company providing design, installation, service, and maintenance across London and the Southeast. Working with both residential and commercial clients, the company delivers high quality climate control solutions using leading manufacturers such as Mitsubishi Electric and Daikin.
Cool 365 is a growing business with a strong reputation for professionalism, technical expertise, and customer service. An apprentice joining the team will gain hands on experience within a supportive environment, learning how a busy engineering and service business operates while developing valuable administrative and organisational skills.Working Hours :Mon-Fri 08:30-17:30.Skills: IT skills,Communication skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
A Field Service Engineer is sought to join a specialist fleet technology business in Manchester, Greater Manchester, supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, Manchester, Greater Manchester, will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in Manchester, Greater Manchester. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821....Read more...
Main duties:
Communicate with customers to understand their needs and provide product information.
Build and maintain strong customer relationships.
Take messages and pass them to the correct person.
Answer email and phone call enquiries.
Process customer orders accurately and efficiently, ensuring timely delivery.
Assist and follow up to our customer base.
Maintain accurate and up-to-date records of customer sales and orders.
Archive records when needed.
Assist with various aspects of the business as needed.
Photocopying and filing.
Focus on adding value and contribute to the efficiency of the organisation.
Provide support of functional areas, working across teams and resolving issues as requested.
Training:
Level 3 Business Administration at Stockton Riverside College.
Functional Skills Maths and English, if required.
Training Outcome:
An opportunity for a full-time position at the end of the Apprenticeship.
Employer Description:TCS CAD established in 1994, specialises in providing CAD, AEC and BIM Design Software Solutions. Large-Format Printing, Scanning and Copying equipment to Engineering, Architecture, Construction sector and to Graphic industries, as well as to Govt. Public Sector and Utilities.
TCS CAD provides and supports complete Architectural, Building, Civil Infrastructure design solutions in Computer Aided Design (CAD), Building Information Modelling (BIM) and associated CAD IT hardware and software products. We are partner with the world’s leading design software vendors such as Autodesk, Bluebeam® and Trimble Sketchup, incorporating training, consultancy and support services ensuring that our customers gain maximum design efficiency and productivity.Working Hours :Monday to Friday, between 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Able to work individually,Able to multitask,Microsoft Office knowledge,Time management....Read more...
Answer incoming telephone calls and take messages professionally
Respond to emails and general enquiries
Carry out general office administration tasks
Book in delivered stock and update internal records
Assist with maintaining accurate office systems and paperwork
Support the accounts department when required
Input invoices onto the back-office system
Assist with customer billing
Use Microsoft Office applications for day-to-day tasks
Provide general support to the wider office team as needed
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The chance to progress further with the employer
Employer Description:Founded in 2001 in Hull, SoluTech works with business customers from across the Humber region and around the UK, providing a full range of machine supply, print management, maintenance and support services.Working Hours :Monday - Thursday, 8.45am - 5.30pm and Friday, 8.45am - 5.00pm , 60-minute break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
A Technical Support Engineer is sought to join an established engineering team in Dover, Kent, contributing to the delivery of technical support, troubleshooting, and application expertise across a range of electrical testing and measurement products.
The Technical Support Engineer, Dover, Kent, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include supporting low voltage instruments, electrical test equipment, battery systems, and rotating machines, as well as contributing to product development, training, and customer engagement activities.
Responsibilities include:
Provide expert technical support to customers and distributors via phone, email, and other communication channels.
Deliver on-site technical support and assistance when required.
Support pre- and post-sales activities, acting as a key technical point of contact.
Create technical content including application notes, competitor comparisons, and support materials.
Support product development activities, including testing during alpha, beta, and product launch phases.
Assist with regression testing and validation of new products.
Deliver technical demonstrations at trade shows, exhibitions, and industry events.
Maintain and manage demonstration equipment and departmental stock.
Input and maintain accurate records within CRM systems.
Complete departmental reporting, including visit reports, monthly updates, and expense submissions.
Support internal teams including sales, product management, and marketing with technical expertise.
Undertake additional duties such as testing services and workshop support as required.
Key skills & experience:
Strong understanding of electrical installations and testing procedures (e.G., BS7671, BS2391).
Hands-on experience as an electrician within commercial or industrial environments.
HNC/HND in Electrical Engineering or working towards a degree-level qualification.
Strong knowledge of electrical power systems and testing/measurement principles.
Proficiency with IT systems including MS Office and CRM platforms.
Strong communication and presentation skills with a customer-focused approach.
Ability to manage multiple priorities and work independently.
Full UK driving licence and willingness to travel within the UK and internationally.
How to apply:
Apply now for the Technical Support Engineer role in Dover, Kent. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Provide administrative support to the HR Operations Division, including accurate and timely data input across HR systems and consistency of processes
Process orders and invoices in line with financial regulations, and maintain accurate financial records
Maintain HR databases and produce routine statistical reports for management
Respond to basic HR enquiries to ensure an effective, customer‑focused service
Manage incoming and outgoing mail (paper, electronic, and payslips) to support timely communication
Assist with the management of Disclosure and Barring Service (DBS) processes, including renewals and re‑checks, ensuring compliance with legal requirements and Council policy, as well as act as a counter signatory
Oversee the wider Disclosure and Barring Service (DBS) renewal activity by reviewing data and reports and providing accurate information to managers
Maintain and update filing systems to ensure information is accurate and accessible
Assist with collecting, distributing, and monitoring HR records, including supporting internal and external audits
Provide general clerical support such as ordering stationery and photocopying to support team efficiency
Support project work across the Division, including FOI (Freedom of Information) and SAR (Subject Access Request) requests
Work in line with Council objectives, procedures, data systems, and record‑keeping requirements ensuring accurate and timely input
Comply with Council policies on health and safety, equal opportunities, customer care, and core values
Undertake any other duties appropriate to the grade to support overall service delivery
Training:
The apprentice will attend Riverside College every other Friday, from 9am- 2pm
Training Outcome:As you approach the end of your apprenticeship, you will receive guidance and support from our dedicated Apprenticeship Officer in applying for opportunities within Halton Borough Council. We are eager to ensure that any apprentice that joins us as an apprentice, is given every chance to secure permanent, long-term employment with us.Employer Description:Halton Borough Council is the local authority responsible for the borough of Halton, a unitary authority in Cheshire, England. All our colleagues at Halton have made a positive commitment to delivering great outcomes for our communities. Whoever joins us will share that passion for outstanding service, and strongly align with the values which define our workplace culture; Working Together – building fantastic relationships with colleagues and customers. Continuous Improvement – Keeping great service delivery at the heart of everything we do. Personal Growth – Learning, growing and developing ourselves. Accountability – doing what we say we are going to do. Inspiring Leadership – positive roles models and leading by example.Working Hours :Monday- Thursday, 9:00- 17:30
Friday, 9:00- 16:40Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Logical,Team working....Read more...
You'll learn how to:
Provide 1st Line IT support to our clients
Monitor and maintain network and server infrastructure
Handle calls, service tickets, and email requests through the Service Desk
Respond quickly to system failures and technical issues
Create and maintain process documentation
Troubleshoot faults and ensure timely resolution
Build and maintain strong client relationships
Training Outcome:
The successful candidate may be offered a full-time position after completing the apprenticeship
Employer Description:Creative Networks UK is a growing managed service provider dedicated to delivering reliable IT solutions and outstanding customer support. Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Deliver a customer-focused service to all customers by taking ownership of queries, ensuring their experience is positive, and all queries are responded to in a timely manner.
Identify support needs and assist in delivering person-centred actions, either directly or through partner agencies, along with information, advice and guidance.
Assist in ensuring empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
Support the delivery of a robust income management recovery service.
Assist in the planning and delivery of effective resident engagement events and campaigns, taking time to listen and act on feedback.
Record outcomes of engagement, working with the team to use the results to improve satisfaction levels and make meaningful improvements.
Assist in responding to incidences of Anti-Social Behaviour by working with the team to monitor, support and keep customers up to date. Assist in the preparation of legal cases and providing support for all parties involved.
Promote the principles of safeguarding whilst learning and understanding child protection and vulnerable adult issues.
Assist in the delivering performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value.
Assist in the effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning.
Support with ensuring all health and safety regulations are complied with, including implementing the recommendations from Fire Risk Assessments.
Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly.
Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers.
Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard.
You will also gain CIH Level 2 Certificate in Housing Practice.
You will work towards functional skills, maths and English (if needed).
Training Outcome:
This is a fantastic opportunity to enter the housing sector.
Employer Description:Established in 1968, we've been working with people to maximise their quality of life ever since.
We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
We also deliver services to help maintain homes and provide tenancy support for customers.
With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).Working Hours :9.00am - 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Briggs Irrigation in Corby is a leading UK manufacturer of specialist irrigation equipment. Since1985 they have designed and built hose reels, irrigation booms and pump systems used worldwide. They combine traditional engineering skills with modern technology and invest heavily in apprentices.So in this apprenticeship you will be working towards your Level 3 Mechatronics Maintenance Technician - Multiskilled qualification. Attending Tresham College in Corby where you will develop mechanical, electrical and customer support skills.This apprenticeship develops the skills required to become a multi-skilled Hose Reel PDI and Service Engineer. You will work in the Corby facility and at customer sites, learning how to inspect, maintain and support irrigation machinery. The employer is looking for someone who has a practical and hands-on mindset with an interest in mechanical or electrical engineering.You will need to have good communication skills with a willingness to travel and work on customer sites.An interest or exposure to agriculture is beneficial but not essential.
Your Role After Training will be to:
Pre-delivery inspection of hose reels and machinery
On-site service, fault finding and repairs
Routine maintenance and preventative servicing
Professional customer technical support
Accurate service reporting and feedback
Briggs Apprenticeship Experience Half Day:
Shortlisted candidates will be invited to a half-day Briggs experience to see the role in action
Includes a site tour, practical activity and a chance to meet the team
Training:
Pearson level 3 BTEC diploma in advanced manufacturing engineering (development technical knowledge) EAL level 3 NVQ extended diploma in engineering maintenance level 2 functional skills English and maths if required
Training Outcome:
Discussion for further progression on completion of apprenticeship
Employer Description:Award winning manufacturer and supplier of market leading irrigation and dirty water dispersal equipment.Working Hours :Monday - Thursday, 8.00am- 5.00pm, 4.30pm finish Friday.Skills: communication skills,willingness to learn,Passion for engineering,Practical nature....Read more...
Handling inbound enquiries and preparing clear, accurate quotes for customers
Following up on outstanding quotes to support smooth customer service
Re‑engaging dormant or non‑spending accounts through friendly, proactive calls
Working closely with the internal team to provide efficient administrative support across the hydraulic and pneumatic divisions
Contacting prospective customers to introduce Tidyco’s services and help build future opportunities
Training:All training will take place at your workplace.Training Outcome:You may be considered for a permanent full-time role upon successful completion of your apprenticeship.Employer Description:Tidyco Ltd is a long‑established engineering and manufacturing company based in Derby, supplying hydraulic, pneumatic, climate control and electrical solutions to customers across the UK and worldwide. The business has operated for over 40 years, with a particularly strong reputation in the rail industry, where it provides hydraulic and pneumatic products and services to major OEMs and overhaul markets.
The company is known for being innovative, dynamic and diverse, offering multiple divisions such as Hydraulics, Pneumatics, Hose Doctor, Climate Control, Electrical, EV Charge Point Installation and Tube Bending. It is also an official Parker Hannifin Premier Distributor and exports thousands of engineering components through its online store to an international customer base.
Tidyco operates from its headquarters at Pentagon Island, Derby, and employs over 50 professionals, with ongoing investment in modern manufacturing technology and digital capability. It has received several awards for excellence in manufacturing, international trade and export performance, and was recognised as a Midlands Export Champion.
For a Sales Administration Apprentice, Tidyco offers a professional environment where you can develop skills in customer service, order processing, coordinating product information, supporting sales teams, and working within a fast‑paced engineering and manufacturing setting. With its strong market reputation, global reach and commitment to innovation, Tidyco provides an excellent foundation for building a career in sales, administration and business support.Working Hours :Mon – Thu 08:00-17:00
Fri 08:00-14:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,People Skills....Read more...
Provide shipment quotations to customers
Take customer bookings and processall relevant documentation
Finalising of all files and profits, passing invoices to accounts department to be processed
Managing incoming customer calls and emails
Solving customer queries, escalating to manager when neccessary
Any other additional duties to ensure smooth running of the office
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
A permanent role is at the end of the apprenticeship with CMS
Employer Description:Cargo Marketing Services Ltd is an international freight and logistics provider that specialises in managing the global movement of goods. The company offers services including sea and air freight, import and export shipping, and supply chain solutions for businesses worldwide.Working Hours :Monday- Friday 9am to 5:15pm with 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
Service Desk Manager
London (hybrid working)
£70,000 PA
A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.
Supporting a diverse user base across office, remote and site locations, you’ll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.
Key Responsibilities
• Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture
• Act as the senior escalation point for major incidents and complex technical issues
• Own end-to-end incident, request, problem and change management aligned to ITIL best practice
• Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality
• Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership
• Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives
• Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities
• Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery
• Maintain and improve knowledge management, documentation and standard operating procedures
• Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls
• Manage supplier relationships and support vendor performance and accountability
Requirements
• Proven experience managing a Service Desk in a multi-site, complex environment
• Strong leadership experience managing and developing support teams
• Excellent stakeholder engagement and customer service skills
• Strong experience with ITSM tools (ServiceNow essential)
• Solid understanding of ITIL practices (Incident, Problem, Change Management)
• Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint)
• Knowledge of IT asset & service management (ITAM/SAM) principles
• Experience managing third-party suppliers and service performance
• Strong reporting, analytical and service improvement capability
• Ability to operate in a fast-paced, high-demand environment
....Read more...
As an Apprentice 1st Line Technical Support Consultant, you will learn how to provide high-quality IT support as the first point of contact for users. You will work under the guidance of experienced team members to develop your technical knowledge, troubleshooting skills and confidence in customer service.
This apprenticeship will give you hands-on experience across core IT support functions while also supporting you through formal training and certification.
Tasks:
With supervision and ongoing coaching, you will:
Handle incoming support tickets and learn how to triage common issues (hardware, software, login problems)
Assist in basic troubleshooting for Windows 11 and Microsoft 365 applications
Learn how to support Active Directory and Azure AD login queries
Support users with Citrix Workspace access and navigation
Help track and understand email flow, quarantined emails, and learn how to educate users on phishing and email safety
Help create user accounts and mailboxes, and become familiar with software deployment tools
Perform basic network and hardware checks with guidance
Log and update tickets with clear, simple notes, following company processes
Contribute to documentation as you learn more about systems and procedures
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic servicesWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
Electrical Field Service Engineer (EV Infrastructure)
Location: Birmingham
Sector: EV Infrastructure
Salary: £34 48,000 DOE Plus Van and Fuel Card
Overview
Holt Engineering is seeking an Electrical Field Service Engineer to commission, maintain, and repair EV charging equipment across the UK, including AC chargers, Rapid DC, Ultra and High-Power Charging (HPC) systems.
This position suits an engineer with a strong electrical background who can work autonomously and deliver high-quality on-site support. The successful candidate will ensure EV charging stations operate reliably, safely, and to the standards expected by clients and end users.
The role involves working in varied environments, including outdoor locations and confined spaces. Occasional travel and overnight stays will be required.
Essential requirements
- NVQ Level 3 Electrical qualification
- Minimum 2 years experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment)
- Proven ability to work independently on customer sites and resolve issues without direct supervision
- Experience working in SLA-driven environments
- Familiarity with test and measurement tools such as multimeters and voltage testers
- Strong fault-finding and problem-solving capability, including diagnosis of complex issues
- Clear communication and strong customer-facing skills
- Effective time management while travelling between sites
- Full UK driving licence with 6 penalty points or fewer
Desirable requirements
- BS7671:2018 (18th Edition Wiring Regulations)
- City & Guilds 2391/2394 Testing and Inspection
- Experience in EV charging, renewable energy, or power electronics environments
- EV charging certification and/or manufacturer-specific training
- Hands-on experience commissioning, maintaining, and repairing Rapid DC, Ultra and HPC chargers
- Ability to read and interpret electrical schematics and technical manuals
- Understanding of analogue and digital electronics and components
- Strong awareness of electrical hazards and on-site health & safety requirements
Key responsibilities
- Work closely with Service Coordination and Operations teams to ensure accurate job data capture and timely service reporting
- Commission and configure AC and Rapid DC chargers on client sites
- Complete initial setup and functional testing to ensure correct operation and compliance with relevant standards
- Collaborate with project management and installation teams to support smooth integration of chargers into customer infrastructure
- Maintain company tools, assets, and test equipment, reporting defects promptly
- Carry out routine and preventative maintenance to maximise charger uptime and performance
- Diagnose and resolve issues across electrical, mechanical, and software-related fault types
- Perform diagnostic testing, firmware updates, and calibration where required
- Replace faulty components and, where necessary, complete full AC charger swaps, following manufacturer guidelines
- Provide on-site technical support and basic operational guidance/training to clients
- Respond to service requests promptly and keep clients updated to support customer satisfaction
- Record all service activity, repairs, maintenance actions, and customer communications within the service management system
- Follow all company policies and safety procedures while working in the field
- Ensure compliance with applicable electrical codes and standards during commissioning and maintenance
- Participate in mandatory safety training and renew certifications as required
Benefits
- Structured career progression framework
- Company van and fuel card
- Overtime
- 30 days annual leave (inclusive of company shutdown days)
- Travel subsistence provided
- Discretionary company performance bonus
- BUPA healthcare (after 6 months)
- Salary sacrifice pension scheme (8% total)
- Salary sacrifice EV car scheme and charger installation
- Salary sacrifice holiday purchase scheme (up to 5 days)
- Enhanced family-friendly policies
- Flexible benefits platform with a wide range of discounted products and services
- Long service awards
....Read more...
