Technical Support Manager Wincanton £40- 45,000 DOE My client, a successful FMCG food manufacturing company, is looking to recruit a Technical Support Manager into their team. The successful Technical Support Manager will report directly into the Operational Technical Manager and will work alongside the QA Manager ensuring all food safety and quality standards are met at the site. This is a newly created role working for a company with both a family feel and a professional work ethic who pride themselves on delivering excellent customer service and their excellent staff retention rates. This is a wonderful opportunity for someone looking for a new role that will offer them development and career progression Technical Support Manager Main Duties and Responsibilities: ·Promoting a strong food safety culture across the site ·Driving site compliance to certification requirements, customer codes of practice and BRCGS ·Assisting the Site Management Team in writing procedures and operating instructions for the site ·Assisting the Site Management Team in ensuring training needs are assessed and met ·Monitor and report on Technical Department KPIs and preparing periodic reports ·Assisting in management of site complaints and feedback to customers ·Carry out site audits as part of the internal audit programme and follow up with teams with improvement actions plans in place ·Carry out GMP, hygiene, housekeeping and fabrication audits and identify areas of improvement ·Carry out non-conformance investigations and assisting in resolutions ·Liaise with cross-functional teams (production, engineering, quality) to resolve technical issues. ·Developing a culture of always maintaining good GMP. ·Exploring innovative ways of driving improved site performance ·Assist in conducting GAP analysis on customer codes of practices and standards, identify gaps and areas of improvement Key skills required for the Technical Support Manager role: ·Relevant Technical / Quality Management experience within production environments in the food industry. ·Practical experience of BRC accreditation, HACCP, facilitation of customer audits and quality system management. ·Degree qualification in food science or equivalent - Desirable ·Excellent people management & communication skills. ·A recognised Food hygiene qualification. In return the successful Technical Support Manager will be working for a growing and successful, award-winning food manufacturer. You will earn a competitive salary of between £40 - 45k DOE + Excellent Benefits This role is commutable from Frome, Trowbridge, Salisbury, Wells, Wincanton, Shepton Mallet, Yeovil, Dorchester, Chard and surrounding areas Key word search - Quality Manager, Quality supervisor, Technical Team Manager. Quality Shift Manager ....Read more...
ACCOUNT MANAGER GILLINGHAM – OFFICE BASEDUP TO £30,000 + CAREER PROGRESSION + GREAT BENEFITS
THE OPPORTUNITY: Get Recruited are working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for an Account Manager to join the team in a fast-paced, client-facing role working with leading international brands and businesses.This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Graduate, Trainee Sales, Sales Executive, Account Manager, Business Development Executive, New Business Executive or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE ROLE:
Work closely with the Senior Account Manager and support with administrative tasks.
Provide general administrative support to the sales department as needed.
Answer phone calls when needs be to assist with any customer enquiries.
Maintaining and updating the company database.
Responding to customer enquiries via email.
Develop an in depth understanding of the products and services.
Eventually you will build your own client base and close sales over multiple projects.
THE PERSON:
Experience working in a Sales Support, Sales Executive, Senior Sales Executive, Telesales Executive, Sales Administrator, Sales Assistant, Customer Service Administrator, Administrator or similar type of role.
Must be confident and comfortable with picking up the phone and speaking with people.
Strong communication skills both verbal and written.
Ambitious individual who wants to learn new skills and kick start their career.
Ability to work in a fast paced environment.
Must be computer literate with MS Word, Excel and Outlook.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
SALES EXECUTIVE GILLINGHAM – OFFICE BASEDUP TO £30,000 + COMMISSION + CAREER PROGRESSION + GREAT BENEFITS
THE OPPORTUNITY: Get Recruited are working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for a Sales Executive to join the team in a fast-paced, client-facing role working with leading international brands and businesses.This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Graduate, Trainee Sales, Sales Executive, Account Manager, Business Development Executive, New Business Executive or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE ROLE:
Work closely with the Senior Account Manager and support with administrative tasks.
Provide general administrative support to the sales department as needed.
Answer phone calls when needs be to assist with any customer enquiries.
Maintaining and updating the company database.
Responding to customer enquiries via email.
Develop an in depth understanding of the products and services.
Eventually you will build your own client base and close sales over multiple projects.
THE PERSON:
Experience working in a Sales Support, Sales Executive, Senior Sales Executive, Telesales Executive, Sales Administrator, Sales Assistant, Customer Service Administrator, Administrator or similar type of role.
Must be confident and comfortable with picking up the phone and speaking with people.
Strong communication skills both verbal and written.
Ambitious individual who wants to learn new skills and kick start their career.
Ability to work in a fast paced environment.
Must be computer literate with MS Word, Excel and Outlook.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Technical Support Engineer
Electronics
Nottingham - NG6
Days Shifts
Circa £35,000 per annum + Benefits
Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.
With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.
The Role - Technical Support Engineer
- Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms
- Provide support and advice to internal and external sales, marketing and engineering teams
- Respond to incoming support requests
- Assist in pre-sales technical quotations in collaboration with the sales team
- Maintain and acquire technical knowledge for our full range of IP intercom and Door Access products
- Evaluate new products and provide feedback to suppliers where required
- Keep up to date with security and industry technology trends and standards.
Minimum Skills / Experience Required - Technical Support Engineer
- 2 Years Minimum, in a customer-facing support role
- Qualified apprentice, Diploma or above, or equivalent QBE (I.T hardware, security or technology-based subject)
- Essential Knowledge of IP Security Systems (Intercom, Door Access or CCTV)
- Basic Knowledge of IP Networking (IP, DNS, Gateways etc.)
- Basic Knowledge of SIP / VoIP Communications is ideal but not essential.
- Problem-Solving
- IT Literate
- Great Communication and customer service
- Ability to work on own initiative
- Time management, prioritising work and working to deadlines.
- A full driving licence is desirable
The Package - Technical Support Engineer
- Starting salary up to £35000 per annum
- Monday to Friday 8:30 am-5 pm
- 23 Days Holiday (+ 8 Bank hols)
- Free Parking
- Accessible via public transport
- Monthly bonus depending on department sales performance
About Precision People
Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.
Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.
Interested?
To apply for the Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Mollie Todd on 0116 254 5411 between 8.30 am - 5.30 pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.
PPDEL....Read more...
NOT SUITABLE FOR COMPUTER SCIENCE GRADUATES
What you’ll do at work
Some of the key day to day responsibilities are;
You should be able to demonstrate a natural ability in IT and evidence this as an IT hobbyist. This, as an example, might building custom PC's
Learning and becoming proficient in Support Desk I.T Systems – this will be achieved by being hands-on in the IT support triage environment. Whilst the helpdesk can be a pressured environment, you will benefit by being surrounded by experienced industry experts that will help guide and inform you
Repairing of I.T hardware, reinstalling operating systems and software – the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
Problem solving on IT related incidents and problems – as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLA’s
Commissioning of IT and associated equipment – you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation. You will need excellent customer service abilities and have excellent spoken communication skills....Read more...
We are looking for an enthusiastic and determined individual who is looking for an exciting opportunity to learn on hand industry experience within a sales department whilst studying towards a professional qualification and accreditation
Main Function/Purpose of Job:
Supports the UK JLR sales team on the response of customer design changes through quotation documents at a core functional level for the successful financial status of all relevant programmes
Supporting the wider programme development team through the programme lifecycle, including managing changes and supporting business meetings
Manages (with supervision) low to mid-level programme, quoting current lifecycle parts for service and re-quoting parts for end-of-life production
Maintenance of commercial trackers to capture any programme changes to the financials
Supports the plants commercial activities and processing of claims to achieve business metrics
Principle Accountabilities:
As part of the apprenticeship programme, you will be required to study towards a Level 6 Chartered Manager Degree qualification in line with Apprenticeship standards and the education provider
Is directly accountable to the Sales Manager for the related customer (JLR) at a core functional level to support the successful implementation of programmes within the business
Monitor financial development for a low to mid-level account on sales pricing, tooling cost, CAPEX investment and engineering development costs
Provide cross-functional interface for the customer supporting the sales manager and programme team while attending all necessary regular meetings to ensure a sufficient level of programme support is provided and maintained
Ensure correct escalation and reporting of programme financial issues in a timely manner to the relevant management level to achieve successful resolution
Training:Chartered Manager (degree) Level 6.
Over the course of the programme, you will have day release to Coventry University to attend lectures whilst working your remaining week within the sales team to provide support for the customer, Jaguar Land Rover. There will be a structured programme in place for you to gain knowledge of the automotive product the business produces, with support and mentoring to develop your skills for an account management role. This will include taking on responsibilities for the aftermarket sales account and providing support for the wider team on several topics.Training Outcome:Progression into a Sales Engineer role.Employer Description:Treves UK is a subsidiary of the Treves Group. We operate from our plant in Farnham, North Yorkshire, HG5, with a smaller office in Coventry, CV3. The group manufactures and supplies interior and acoustic components to the automotive industry. We are a Tier 1 supplier to our customers, supplying directly to their assembly line where the cars that you see in the showroom are put together. As a plant we currently employ over 175 staff within the UK and over 4,500 across the Global GroupWorking Hours :37.5 hour working week, including time spent at university.
Monday to Friday.
Flexi time.
Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Client Account Manager Up to £50K
Midlands/Northampton Home based/remote with travel to sites.
APCOA
Are you a proactive, driven Account Manager with a passion for delivering exceptional client experiences and innovative solutions?
Were looking for a Client Account Manager to lead our retail & educational parking operations to enhance customer parking journeys and maximise revenue opportunities. This is an ideal role for a skilled Account Manager ready to bring creativity, leadership, and strategic insight to a dynamic and client-centric environment.
Key Responsibilities:
- Build and maintain strong relationships with our client portfolio aligning their vision and aspirations to deliver tailored parking solutions that enhance the customer experience.
- Proactively identify, evaluate, and implement new opportunities to support and improve the customer parking journey across both sectors, including cutting edge parking systems to meet evolving customer needs.
- Source, negotiate and manage all third-party concession agreements to expand our parking offerings, add value and increase revenue potential.
- Establish and nurture partnerships with third-party suppliers to enhance operational capabilities and support the smooth running of parking services.
- Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to service complaints and contractual issues raised.
Generate client reports that provide actionable insights, helping clients understand metrics and key areas for improvement. - Develop, present, and manage contract budgets. Collaborate with stakeholders to create innovative proposals, demonstrating value and aligning with our clients objectives.
- Collaborate with IT to maintain a reliable registration platform, promptly reporting issues to ensure smooth operations.
What were looking for:
2+ years Account Management, ideally within a parking or customer focused, SLA/KPI driven environment.
Proven track record in leading teams, inspiring performance and driving continuous improvement in a client service setting.
A self starter with a knack for developing creative solutions and proactively seeking new ways to exceed client expectations.
Ability to use data to inform strategy, generate insights and deliver compelling client reports and proposals.
Skilled in negotiation and managing third party agreements to align with both client and business objectives.
Package and Benefits:
This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients success.
Competitive salary and Bonus: Car allowance: £46,000 pa plus Discretionary Bonus
Car Allowance: £4000 per annum
Comprehensive benefits: Including pension scheme & healthcare and employee discount scheme
Professional development: Opportunities for training and career advancement
Flexible working: Options to support work-life balance
Generous holiday allowance: 25 days holiday
Why join Us:
This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. Youll work in a collaborative environment where innovation is encouraged, and client success is paramount.
If youre ready to take your career to the next level and lead impactful, client centred projects, wed love to hear from you, so APPLY today to be part of a forward-thinking team committed to delivering exceptional client and customer parking experiences!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 3 Technical Sales Apprenticeship with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers, and you’ll receive full support from the team.Training Outcome:This is a development role and intended to progress into either account management or direct sales, depending on the individual. Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software. We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Role responsibilities include:
Commissioning of IT equipment: Laptops, Workstations, Servers, Tablets and Mobile Devices
Coordinate and file build sheets are completed in full and signed-off
Provide Tier 1 IT support to Agile-TS customers in-line with the agreed SLA’s
Effective use of the telephone to receive incoming support-calls and outgoing to close-calls
Logging of Open Support Tickets using the company CRM system via the Helpdesk Manager
Ensure all support issues are logged and progressed in a timely manner (while supervised)
Escalate support calls to Tier 2 & 3 technical engineers
Build relationships with engineers to raise skill and knowledge levels to enable a self-help approach
On-Site Support:
Attending customer site to investigate and fix IT Support calls (while supervised)
Conduct effective and efficient housekeeping activities on the customer’s site (while supervised)
Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:Future potential prospects include:
1st Line IT Support Technician
2nd Line IT Engineer
Helpdesk Technician
Workshop/Commissioning Engineer
Employer Description:Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by MD_Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses. The name Agile came from the idea that the Company could be flexible and able to adapt to the individual needs of our customers.
With this understanding came a vision and an ethos to find the right IT solutions for the right business reasons. We believe in investing time to get to understand our customers businesses in order to provide effective IT solutions both now and moving towards the future.
We aim to get the very best from current systems and use our knowledge of new and proven innovations to improve IT capability, business efficiency and security.Working Hours :Monday to Friday 08:30 - 17:30 with a one-hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive can do attitude,Enthusiastic,Keen to learn and engage,Reliable transport,A sense of humour....Read more...
The Business Administration apprentice provides operational and administrative support to the Plymouth Directors and Managers to ensure the office runs smoothly and efficiently. The role is varied and includes general administrative duties, for example setting up clients onto our customer database, producing reports and assisting with finance administration. It also involves ensuring office supplies are ordered and office equipment is maintained.
The main duties involve:
Providing phone and email enquiry assistance, including service and fault bookings.
Setting up new construction and small works clients onto customer database and managing through to completion.
Producing reports from customer database for Management.
Compilation and distribution of Operations and Maintenance manuals.
Ensuring office supplies are well stocked including ordering stationery, uniform and maintaining office equipment.
Training administration, including keeping the training matrix up to date, booking courses and accommodation.
Assisting with timesheets, purchase orders for Engineers and jobs, monthly billing and processing invoices.
Any other duties reasonably requested to gain skills needed as part of the Business Administration apprenticeship scheme.
Training:
Full Business Administrator Apprenticeship Standard - Level 3
On-the-job training to support job role/development
Employer will allocate dedicated training time for off-the-job training as required for the qualification
Functional Skills support - maths/English - if required
Training Outcome:Upon successful completion of the apprenticeship, the successful applicant will become a valued member of the team.Employer Description:Sovereign is a well-respected company installing and maintaining highly effective fire, life safety and security systems. We offer a broad spectrum of support, from looking after the needs of major commercial clients through to protecting homes, families and individuals. From our modest beginnings in the early 1990s, we now provide some of the best services in our field and have gained prestigious contracts with blue chip companies whether in our home region of South West England or across the UK. In fact, our reputation is such that we deliver specialist international security projects for a wide range of clients, regularly travelling overseas to undertake sensitive work using the latest technology.Working Hours :Monday to Friday, 8.30am - 5.00pm (1-hour unpaid lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
The Company:
A market leading diagnostics company.
Global business.
A progressive, high-tech healthcare business.
Invest in their staff.
Offer career progression opportunities.
The Role of the Field Service Engineer
Deliver electro-mechanical hardware support, including proactive/reactive tasks.
Conduct technical training and customer upskilling.
Maintain administration and regulatory documentation.
Troubleshoot and resolve faults.
Perform preventive maintenance.
Generate reports to enhance site efficiency.
Ensure the seamless delivery and uptime of service offerings across three sites.
Collaborate with peers and key stakeholders to align sales and service objectives.
Attend customer review meetings to outline key accomplishments and objectives.
Benefits of the Field Service Engineer
£49,700 basic, fully competent
Bonus 12% of Salary
Car or £7,200 allowance
Group Income Protection
Employee Assistance Programme
Pension
Life Assurance
Benefit Funding
The Ideal Person for the Field Service Engineer
Must have an engineering qualification
Ideally you will have clinical pathology laboratory experience but not essential
An ambitious and motivated, qualified field service professional with experience of high-value capital equipment
You will have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge
A logical and process-driven mindset & ability to manage personal time?
Disciplined to deliver service support in line with service KPIs?
Quick learner?with innovative and continual improvement mind-set?
Experience of “on-site” customer-facing engineering support
Proven track record of troubleshooting experience?
Good working knowledge of electronics, electro-mechanical systems and information technology
Knowledge of Customer Relationship Management
A valid driver’s license and indefinite rights of working in UK are required
If you think the role of Field Service Engineer is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5135
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.
Your duties and responsibilities in this role will consist of:
Taking and making telephone calls.
Dealing with Office 365 Queries.
Dealing with VoIP/Telephony queries.
Dealing with general IT support queries (PC’s and Macs).
Dealing with broadband, Wi-Fi, and network queries.
Preparing hardware to be delivered to customers.
Imaging computers and configuring network hardware.
Admin: Ticketing.
Admin: Timesheets.
General admin.
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Address IT issues by prioritising in response to customer service level agreements.
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:We are an IT managed service provider located in Wakefield and have been supporting local schools and business for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.Working Hours :Monday to Friday between 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Take ownership of allocated customer requests and ensure they are properly documented, tracked and resolved in a timely manner
Resolve customer issues related to their mobile network and/or mobile devices
Support the Mobile Support Representatives on the team with any ad-hoc requirements
Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
Collaborate with cross-functional teams
Training Outcome:
Upon successful completion of the Level 3 Business Administration Apprenticeship, a full-time permanent role may be offered where available
Employer Description:We provide solutions that are not only robust but also adaptable and responsive to the ever-changing
nature of the world around us. It suggests that while the solutions provided are solid and reliable, they
are also flexible and capable of meeting the diverse and evolving needs of the dynamic world we live in.
We are a fun, dynamic company with a team of over 400 people who are passionate about what we do –
providing cloud communications and managed services solutions.
We are looking for like-minded people who share our enthusiasm and want to be part of an innovative,
fast-paced environment.Working Hours :3 days in the Blackfriars office and 2 days a week work from home.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
We are looking for a Motorsport Vehicle Testing Engineer to join our dynamic team. The ideal candidate will have a passion for automotive engineering, with hands-on experience in vehicle testing, data acquisition, and trackside support.
Required Qualifications:
Demonstrated expertise with a minimum of 2-3 years in the Automotive or Motorsport industry, preferably focused on Vehicle testing.
Possession of an engineering-based degree or equivalent HNC level qualification.
Proficiency in data acquisition.
Experience with Surveillance Data Recorder (SDR).
Valid UK driving license with a clean record.
Primary Responsibilities:
Provide trackside support for the company system and Surveillance Data Recorder (SDR) on cars, ensuring correct operation, programming, and testing of the SDR.
Conduct downloading and analysis of SDR data using software.
Install and validate development units, report faults, and manage stock.
Optimize tyre performance and report findings to aid future tyre development.
Collaborate with the Product Development team on wheels and tyres, understanding testing reports, liaising with suppliers, and solving design and customer problems.
Provide pre-sales consultation to clients and distributors, assisting with quotations, and conducting on-site customer demonstrations and training sessions.
Preferred Qualifications:
Familiarity with Advanced Driver Assistance Systems (ADAS).
Experience in motorsport events and trackside support.....Read more...
We are looking for a Motorsport Vehicle Testing Engineer to join our dynamic team. The ideal candidate will have a passion for automotive engineering, with hands-on experience in vehicle testing, data acquisition, and trackside support.
Required Qualifications:
Demonstrated expertise with a minimum of 2-3 years in the Automotive or Motorsport industry, preferably focused on Vehicle testing.
Possession of an engineering-based degree or equivalent HNC level qualification.
Proficiency in data acquisition.
Experience with Surveillance Data Recorder (SDR).
Valid UK driving license with a clean record.
Primary Responsibilities:
Provide trackside support for the company system and Surveillance Data Recorder (SDR) on cars, ensuring correct operation, programming, and testing of the SDR.
Conduct downloading and analysis of SDR data using software.
Install and validate development units, report faults, and manage stock.
Optimize tyre performance and report findings to aid future tyre development.
Collaborate with the Product Development team on wheels and tyres, understanding testing reports, liaising with suppliers, and solving design and customer problems.
Provide pre-sales consultation to clients and distributors, assisting with quotations, and conducting on-site customer demonstrations and training sessions.
Preferred Qualifications:
Familiarity with Advanced Driver Assistance Systems (ADAS).
Experience in motorsport events and trackside support.....Read more...
Key Responsibilities & Accountabilities:
Liaising with suppliers to source parts for customers
Generate and process sales quotations
Generate and process sales purchase orders
Provide general administrative support to sales team
Liaise internally in order to optimise quality of service, business growth and customer satisfaction
Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues
Provide customer support, representing the Company in a professional manner at all times
Liaise with suppliers to obtain pricing and delivery schedules
Expedite purchase orders and record shipping details and delivery schedules
Ensure all sales administration is completed to a high standard and in a timely manner
Training:The apprentice will work towards the Business Administrator Level 3 Standard. They will attend training at WBTC offices in Newbury one day a month and have a monthly training and review meeting.
Maths and English Functional Skills Level 2 would be delivered remotely if required.Training Outcome:Rebound are keen to support the ongoing training and development of the team. There will be the opportunity for career progression for an apprentice who is eager to achieve and successful in their role. Employer Description:From our founding in 2003 we always have been and always will be passionate about service, as most recently demonstrated by our continuous operation throughout the recent pandemic. We support clients from a range of industries and sectors including: Aerospace & Defence Audio visual Automotive Cloud Datacentres Energy Industrial Medical Transportation We believe that all our clients, regardless of size or location, deserve the best levels of focus with the opportunity to access true global market pricing and availability.Working Hours :Monday to Thursday 9.00am - 5.30pm, Friday until 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Eager to learn,Enthusiasm....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAP Work Pattern: Flexible | Travel Required Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025. We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.Key Duties and Responsibilities:
Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
Provide Application Assistance: Guide claimants on completing and submitting their applications.
Form Completion: Assist residents directly by completing Pension Credit forms as needed.
Appointment Coordination: Manage bookings for Benefit Advisors.
Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.
Qualifications and Experience:
Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.
Full training will be provided to equip you with the knowledge and skills to support this vital community service.If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware
Complete customer change requests in line with agreed change management process and SLA’s
Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
Escalate tickets where necessary to 2nd/3rd Line support
Update and create Knowledge Management documentation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:• Learn on-premise and cloud-enabled technologies and services• Learn technical content that aligns to and is relevant to employers and the market• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Employer Description:Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Clean driving licence, own car....Read more...
@mecscomms is recruiting a contract Network Engineer, home based, remote working, on behalf of a Global IT, Technology & Telecom service provider. The roles will have ownership for the management & delivery of bespoke & complex IP networks, IPVPN, IDA WAN & firewall security network solutions for global Enterprise customers. The IP Network Engineer will configure, commission, provision, implement & support service & network activation for Core, Internet, IP, Cloud & Data products.
If you possess a Cisco CCNA / CCNP / CCIP / CCDP & have experience in IP networking, IPVPN, MPLS, Security, Firewalls, network operations, provisioning, implementation, configuration, migration, troubleshooting or support, I'm keen to hear from you.
# Position: CCNA Network Engineer, Cisco Implementation Engineer, Deployment Engineer
# Location: Home based, remote working, work from home
# Duration: 12+ month contract
# Hours: Monday – Friday 09.00 -17.30
# Gross Rate: £20 - inside IR35
# Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Network Implementation Engineer, Deployment Engineer, Service Delivery, IP Network Engineer, Technician, Analyst, Network Administrator, Change Management, Delivery, Implementation, Deployment, Rollout, Service Delivery, Implementation, Configuration, Provisioning, Deployment, Support, Migration, Operations, Enterprise solutions, IT, Technology, Cloud Computing, Hosted Services, Internet, IoT, Hosting, Managed IT Solutions, Networks, Telecoms, Unified Comms, Security, Cisco, IPVPN, VPN, MPLS, WAN, LAN, BGP, RIP, EIGRP, OSPF ,ISIS, Junior, Cisco, IP, TCP/IP, OSPF, BGP, MPLS, ADSL, DSL, FTTP, FTTH, Fibre, xDSL, Ethernet, NOC, WAN, LAN, IPVPN, VPN, Data, RIP, RIPv2, EIGRP, Routers, Switches, NOC, TMC, NMC, Voice, CCNA, CCNP, CCIP, Cisco, Alcatel-Lucent, ADVA, Juniper.
Key Activity:
# Provisioning of Core IP, Data & Network Security solutions
# Solution implementation & configuration
# IP Network implementation
# Remote configuration & commissioning
# End to end deployment
# Change & delivery management
# New product deployment
# Process management
# Governance & Control
Overview:
The IP Network Engineer will be responsible for the configuration, commissioning, delivery, implementation & documentation of new customer deployments across complex IP WAN network solutions for Core, Internet, IP, Cloud & Data products including IPVPN, MPLS, Security, Firewall & IDA WAN network solutions.
Responsibilities:
# Provisioning of Core IP, Data & Security solutions for Enterprise customers
# Configuration of solutions over IP Internet, Cloud & Managed Cisco Service Provider core networks
# Translating customer solution design into robust technical solutions & their deployment
# Operational activities including Network configuration & integration of customer equipment
# Manage Provide, Change & Cease activity
# Customer circuit deliveries & planned outages / changes
# Carry out pre & post configuration testing to ensure error free installation (Layers 1, 2 & 3)
# Assist with the implementation of new Internet & Cloud based products, systems & processes
# Provide an escalation point for engineers requiring technical support
# Provide technical representation at customer & project related meetings
# Ensure quality assurance is maintained
# Maintaining associated customer & network documentation
Candidate Profile:
Candidates will be considered from a range of backgrounds from IP support to implementation and configuration, through to junior network engineers or telecommunications graduates and candidates with CCNA certifications.
Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider.
Your professional or academic experience is likely to include some of the following:
# Network delivery for fixed-line WAN telecommunications services & product
# IP, Data & Transmission principles & protocols for Network Build
# Strong understanding of fixed line WAN products; Cisco, IP WAN, VPN, MPLS, Connectivity, IDA
# MPLS & VPN knowledge
# Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS)
# Layer 2/ 3 principles & protocols to across multiple MPLS networks
# Direct Internet, IP Transit, Internet Routing, RIPE database, Cisco Routers & Switches, PPP, MLPPP, Ethernet, configuring Cisco, Alcatel & Juniper devices
# TCP/IP protocols & services (TCP / UDP, IPSec, VoIP, SNMP, DNS, Radius / TACACS+, BGP, EIGRP, OSPF, ISIS), Transmission fundamentals
# IP network provisioning & implementation
# Cisco CCNA or CCNP or CCIP or CCDP accreditation
It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) and SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Key Responsibilities:
Respond to customer inquiries via phone and email with professionalism and care.
Take and process customer orders efficiently.
Check stock levels and assist with inventory management.
Provide exceptional after-sales support to ensure customer satisfaction.
Maintain a tidy office and kitchen area through general housekeeping duties
Duties will include, but will not be limited to:
Processing quotations and sales orders
Answering the phone
General admin
Communicating between suppliers and customers to make sure correct products are purchased
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominently work-based programme with College attendance required once a month.
All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:On successful completion of the Apprenticeship, become a part of the team full time and work towards the next levelEmployer Description:Having been in the business for more than 30 years, we are confident we can offer everything you need from an Engineering Supplier. MGB Tool Supplies was established in 2004, headed by successful business owner Maurice Bull.Working Hours :Monday to Friday, 8am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Non judgemental,Patience....Read more...
A Support based hands on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.Key Responsibilities:
Providing 1st Line IT Support
Troubleshooting
Using Software to fix and enhance customer systems
Managing hardware systems and up-selling
Basic Security measure i.e. managing firewalls and security settings
Maintenance of networks, Mac and Windows
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:Natpoint was founded in March 2001 and has grown steadily by offering highly effective and timely IT support and a range of other IT services including security, disaster recovery, cloud services and telephony.
We have a simple support philosophy. We never lock any of our customers in to fixed term contracts as we believe that if we do not do a good job, we don’t deserve the customer. We invest heavily in our staff and our relationships with customers and key vendors. We are a Microsoft Silver cloud partner and Dell preferred partner. In addition, we accredited by StorageCraft, Panda, Avaya, Starleaf and other IT suppliers.Working Hours :Monday to Friday - 9am – 5pm (1 hour lunch)Skills: Communication skills,Interest in the IT industry,Basic experience,Desire to improve,Approachable,Helpful personality,Enthusiasm,Willingness to learn....Read more...
No Limitz are based in Bedford, they are a local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery and Engraving.They are a family business that has grown steadily and continues to explore new opportunities to widen the range, quality of goods and services they offer their customers. From choosing the perfect cricket bat, creating a professional looking uniform to advising on some end of season awards and trophies.In this role you will:
Provide exceptional service to all customers and advise and recommend products to meet customer needs including gait analysis. (This analysis can help identify the source of muscle, nerve or skeletal problems)
Support business growth by maximising sales, utilise in store loyalty, ensuring that all customers sign up when in store and always keep stock on display clean and presentable
Keep shop floor tidy and support school wear department at peak times and maintain all shop displays and stock to maximise selling potential
Update shop window displays to link with core sports seasons and monitor stock gaps and place top-up stock order and also support with forward orders on stock
Process and track faulty returns with suppliers and process online orders when requested and ensure the till is balanced daily and a manager is notified of any errors
Complete regular stock takes and update on EPOS system and keep work area well organised and tidy and ensure all items are clearly labelled. Ensure customers are kept up to date on orders (including any delays) via telephone or email
Aim to exceed customer expectations and look for cross sale opportunities to maximise business results
Promote in store customer loyalty scheme
Support multi-channel advertising using Facebook, Instagram, and Twitter
Give training and support to fellow staff members where necessary
Answer customer calls and action and emails/call-backs as soon as possible
Training:Level 4 Sales Executive Apprenticeship Standard:
This program covers:
Sales fundamentals
The sales lifecycle
Negotiation
Understanding your product portfolio
Closing a sale
Ethics and legalities
Gathering Intelligence
Presentation
Training Outcome:
Full time permanent role after successful completion of apprenticeship
Employer Description:No Limitz, based in Bedford, is your local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery and Engraving. Established in 2001, the family business has grown steadily and to this day continues to explore new opportunities to widen the range, quality of goods and services we offer our customers. From running gait analysis to choosing the perfect cricket bat, creating a professional looking uniform to advising on some end of season awards and trophies, our staff are only too happy to help.Working Hours :Monday - Saturday, 9.00am - 6.00pmSkills: positive attitude,Good communication skills,Good organisational skills....Read more...
We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize in supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK.
During your placement with us, you will learn how a major global organisation operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
In this role, you will make an impact in the following ways by:
Building relationships with internal & external customers
Taking part in customer calls and also communicating with key stakeholders via email & Teams
Working with internal cross functional teams using and developing your communication skills
Coordinating internal teams in order to find successful outcomes
Learning internal systems so that you can support the Customer Support team with daily tasks
Developing your problem solving skills in order to assist the team with customer issues
Supporting the team on projects, this may be from an administrative stand point or representing the customer
Developing excel and presentation skills communicating effectively with internal and external stakeholders
Training:
Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions.
Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Why Cummins:
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment
Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry
Working at Cummins:
At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression or other status protected by law
Training Outcome:
Should you be offered the Level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Level 3 Business Administrator Apprenticeship
There is a strong possibility you will be offered a permanent position, following satisfactory employment and achievement of the apprenticeship programme
Employer Description:Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.Working Hours :Monday - Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Time Keeping & attendance....Read more...
Internal Sales Support Executive£24,000 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLINGContributory Company PensionBonus scheme Discount on Fuel, MOT and Car Services• Are you motivated by delivering great customer service? • Does developing client accounts and maximising their potential appeal to you? • Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?• Would you like to work in a role that has come about due to business growth? On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same. Our client is the market leader in the fuel card industry. They have been trading since 1983 and are constantly expanding and improving.Your Skills: • Excellent customer service/customer retention background • Good experience of customer liaison by phone and email • Experience in business to business relationships • Negotiation and Account Management The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities: • Building client relationships with dedicated accounts• Speaking with clients and resolving queries • Identifying clients who are not using their account to the maximum and upselling where appropriate. In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329 Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
Internal Sales Support Executive£24,000 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLINGContributory Company PensionBonus scheme Discount on Fuel, MOT and Car Services• Are you motivated by delivering great customer service? • Does developing client accounts and maximising their potential appeal to you? • Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?• Would you like to work in a role that has come about due to business growth? On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same. Our client is the market leader in the fuel card industry. They have been trading since 1983 and are constantly expanding and improving.Your Skills: • Excellent customer service/customer retention background • Good experience of customer liaison by phone and email • Experience in business to business relationships • Negotiation and Account Management The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities: • Building client relationships with dedicated accounts• Speaking with clients and resolving queries • Identifying clients who are not using their account to the maximum and upselling where appropriate. In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329 Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles.....Read more...
