£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service. As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
Marketing administrative duties including data entry and brochure requests
Assist in the creation, scheduling, and performance monitoring of social media content (Facebook, Instagram)
Responding to comments on the One Traveller Community Page on Facebook and responding to messages
Support email marketing campaigns, including editing content, designing templates, and reporting on engagement
Help update and maintain the One Traveller website using our content management system (CMS)
Work with the Brand & Design Manager to support the production and distribution of brochures and print collateral
Support event and exhibition preparation and promotion
Assist in collating customer feedback, reviews, and testimonials for marketing use
Help ensure branding consistency across all marketing materials and customer touchpoints
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possible progression onto further employment within the business and onto higher apprenticeships.Employer Description:One Traveller is a leading UK tour operator offering fully escorted holidays for mature solo travellers. Founded with the aim of providing safe, sociable, and memorable experiences for those who travel alone, our award-winning holidays span the UK, Europe, and worldwide. With a commitment to personal service and a focus on community and comfort, One Traveller has become a trusted name in solo travel.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
3rd Line Engineer
Kingston upon Thames (hybrid working – 3 days per week onsite)
Up to £53k plus benefits
A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team. This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus.
You’ll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments.
Responsibilities:
• Handling advanced software support queries and escalations
• Deploying and managing Azure App Services and Blob Storage
• Supporting and maintaining Azure SQL Databases
• Working with CI/CD pipelines and cloud-based apps
• Acting as the final escalation point before engineering/development teams
• Monitoring cloud services to ensure high system availability
• Providing support during rollouts and upgrades (remote and on-site)
• Participating in an on-call rota for enhanced client support
Requirements:
• Strong background in Azure cloud services, infrastructure and application support
• Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra
• Ability to troubleshoot, escalate, and resolve complex software issues
• Passion for customer service and emerging tech
• Ideally Microsoft AZ-900 or AZ-104 certified....Read more...
Answer calls and provide excellent customer support.
Process orders accurately and efficiently.
Reply to customer messages and resolve inquiries in a timely manner.
Manage customer feedback professionally.
Ensure all products are in stock and listed correctly to maximize sales.
Maintain and update drop-ship product listings with accurate delivery times.
Support the team with other essential business tasks as needed.
Master online selling on Amazon, Ebay and Shopify.
Learn how to sell to B2B & B2C customers, understand cost-profit margins, VAT, and pricing strategies to maximise revenue.
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:In Phase International is the parent organisation of a host of auto-related, home electronics, HiFi, navigation and speed awareness brands. Based in the UK, we are in a unique position to enhance your life through information and audible inspiration.Working Hours :Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Develop colour and additive masterbatch and compound formulations to meet the requirements of the customer
Liaise professionally with other departments, as required, to support the efficient development and delivery of formulations to meet the customer specification
Maintain all internal colour and effect standards. This includes, but is not limited to, physical plaques and electronic use of the photo-spectrometer
Support the QC and Production departments to identify and implement solutions to problematic formulations
Perform ad-hoc troubleshooting on colour and additive formulations as requested by the Lab Supervisor and Technical Manager
Provide colourist and processing support on the Material Trial process, to assess and approve all new colourants, additives and materials, which are brought into the business with a view to using them in the production of customer formulations
Support the lab supervisor in the development, implementation, and delivery of standard lab operating procedures
Training:
Training is carried out remotely, with the potential of onsite observations with the employer
Weekly taught sessions with additional assignments and monitoring reviews
Training Outcome:
Progression into a Senior Technical Specialist upon completion, with additional benefits and salary review
Opportunity to explore other apprenticeships programmes depending on progression pathway (L5 Technician Scientist, L3 Mechatronics, L3 Team Leader)
Employer Description:Established over a quarter of a century ago, Broadway is a trusted manufacturer of colour and effect masterbatches, additive masterbatches, plastic compounds and rotational moulding powders. Our materials are used in many market sectors and are supplied to plastic moulders across the UK, Europe and beyond. Many household brands have chosen to specify our accurate and consistent colourants for use in the manufacture of their plastic packaging.Working Hours :39 hrs per week – Monday to Friday - Days.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide excellent technical support and customer service to our user base
Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate
Provide technical support to MS Windows based environment, Networking and ERP solutions
Configure and provision software and hardware (laptops, iPads, tablets, ePods)
Proactive maintenance and health checks of our systems
Perform asset management, stock control and support with equipment decommission
Support projects as technical resource
Training Outcome:Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.Employer Description:Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear.
Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients.
Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.Working Hours :Monday to Friday
08:30- 17:00Skills: Communication skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Technology enthusiast,Experience of setting up PC,Interpersonal skills,IT literate,Microsoft Excel,Work and Outlook,Positive can do attitude,Flexible,Conscientious attitude to work....Read more...
Safely loading and unloading deliveries
Safely loading customer orders
Support in stock management
Help and support on the sales counter when required
Learn about the Industry and Products to develop knowledge and to improve customer service
Other misc duties
Training:
Supply Chain Warehouse Operative Level 3 Apprenticeship Standard
Training will take place at our Oakham branch
Training Outcome:
Yard opportunities
Sales opportunities
Employer Description:From our three depots across Leicestershire and Rutland, we continue to offer an extensive range of building products for all of our customer needs as a tradesmen, DIY enthusiast or self builders. Our product range is sourced from the countries leading suppliers and as members of the H&B Buying Group and also the National Merchant Buying Society we are able to buy competitively and therefore offer a competitive price on a vast range of building productsWorking Hours :Monday to Friday, 07:30 - 17:00 and every other Saturday, 08:00 - 12:00Skills: Communication skills,Team working,Initiative,Physical fitness....Read more...
Assist with business operations, scheduling, and administrative tasks
Handle customer enquiries and provide excellent support
Maintain records, reports, and company databases
Organise meetings, take notes, and assist in project coordination
Support the management team in implementing business strategies
Learn team leadership, problem-solving, and decision-making skills
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Gain real-world experience in a professional business environment
Work closely with experienced managers and mentors
Opportunity for full-time employment upon completion
Gain valuable skills in administration, customer service, communication, and business operations, while supporting companies in their day-to-day management
Perfect for individuals who want to build a career in business, HR, or management
Employer Description:At Excellence-Solutions Limited, we are dedicated to transforming education into a meaningful and empowering experience.Working Hours :Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working....Read more...
Service Advisor Main Dealership Location: Yeovil
Salary: £31,000 per year basic + OTE £36,500+
Additional Bonus: £25 per service plan sold
Uncapped bonus potential
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00am6:00pm | 1 in 3 Saturdays required
About the Role Were looking for an experienced Service Advisor to join a busy, award-winning main dealer aftersales team. If you have a passion for delivering top-level customer service in the motor trade and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities
- Greet customers and manage their service and repair bookings
- Communicate vehicle progress updates clearly and professionally
- Explain vehicle faults and recommended repairs in a confident, easy-to-understand way
- Upsell service plans and repairs where appropriate
- Handle customer concerns to achieve positive outcomes
- Ensure a seamless, premium experience throughout the customer journey
Required Experience
- Minimum 2 years experience as a Service Advisor in a main dealership
- Strong customer service and communication skills
- Ability to work under pressure and manage multiple tasks
- Full UK Driving Licence (required)
- Right to work in the UK (required)
Benefits
- Health Cash Plan GP access, dental/optical cashback, mental health support
- Car Lease Scheme new car from £209/month
- Employee Discounts on vehicle purchase, MOT, servicing, parts and accessories
- Pension Scheme with company contributions
- Life Assurance
- 30 Days Annual Leave including bank holidays
- Cycle to Work Scheme
- Flu Vaccinations (Paid)
- Refer-a-Friend Bonus up to £2,000
- Local Discounts gyms, restaurants, and retail
- Regular Social Events team-building, nights out, etc.
- Ongoing training and clear career progression opportunities
Why Join Us? Youll be part of a respected, customer-focused dealership group with a strong reputation in the motor trade. We invest in our people and offer clear development pathways through manufacturer training and in-house support.
Apply Today If youre a confident, motivated, and experienced Service Advisor ready to progress your career, apply now to join our growing team.....Read more...
Registers in the CRM electronic system all RFQs and POs from customers in a timely manner
Ensures accurate CRM logs based on Emerson standards and procedures
Maintains an updated CRM database by adding new customer contacts and accounts
Sends acknowledgement of receipt for RFQs and POs to the customer
Assigns CRM tasks to the responsible person in the Sales Office
Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
Updates CRM database with the relevant information for every query that is being logged
Works with UK Sales Coordinator to process incoming emails into the UK Sales mailbox
Facilitates the archiving of all documents used in the logging phase in OCM/WCC
Flexibility, depending on urgent enquiries received at the sales desk
Liaise with colleagues to ensure any customer warrany, SR process is completed through to customer resolution.
Ensure the consistent delivery of the highest levels of service, both internally and externally.
Support colleagues in the team, and across the business, as directed by your Line Manager
Where necessary, load customer orders into business system, manage dates, ITC and commercial terms
Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner
Use the telephone, email, web chat, and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
Ensure customer data and interactions are recorded accurately on our systems.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:On successful completion of the Level 2 Customer Service Apprenticeship, you will have the opportunity to complete the Level 4 Sales Executive apprenticeship as well as further development opportunities within Emerson.Employer Description:By joining Emerson as an apprentice, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organisation. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.
Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.
Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.Working Hours :8.30 am-5.00 pm – We operate a hybrid working model of 4 days a week on site, 1 day working from home. The first 6 months will be fully office-based until after probation.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Proactive,Forward thinker....Read more...
We are currently looking for an enthusiastic National Account Assistant to join our sales team. This is an exciting opportunity for somebody who is new to sales, and looking for a role where they will grow with the position, allowing you to make the role your own.
Working as part of the Sales – Trade Team, you will support Senior National Account Managers (“SNAM”) for both our Garden Centre and Builders Merchants customers. The primary function of the National Account Assistant role is to support the daily management and growth of business within our existing customer base. The post holder will support an existing SNAM looking after one of our largest builder’s merchant groups.
Roles and responsibilities:
Daily tasks in support of the SNAM as well as the wider team
Dealing with all day-to-day enquiries from customer base, escalating to the SNAM as required/appropriate
Proactively seeking to grow existing business through targeted sales activity
Working closely with the Marketing function to ensure all products are listed online correctly in line with customer requirements, with appropriate imagery and content
Maintenance of price books to ensure up to date pricing strategy is adhered to, and invoice queries are minimised
Working with the Customer Services function to ensure queries and complaints are appropriately followed up and a satisfactory resolution is reached
Maintain regular contact, as appropriate with customer via face meetings, telephone, and email
Analyse relevant data and proactively engaging with customers both by telephone, video conferencing and face to face
Participate in internal sales meeting
Support the wider team at annual shows
Skills, abilities, and behaviours:
Proactive and determined individual who thrives on working at pace, with an appetite to over achieve targets
Keen attention to detail and a high level of accuracy in all areas
Full working knowledge of Microsoft office software, with a particular focus on Excel, Word, and PowerPoint
Previous Sales and/or Marketing experience desirable but not essential
Skilled at planning and organising workload to ensure prompt and effective completion of tasks
Good negotiation and influencing skills
An excellent communicator, both written and verbal
Maintain and observe a high degree of professionalism, always ensuring confidentiality
Willingness to travel to meet customers, driving license is essential
Training:You will work towards a Level 4 Sales Executive Apprenticeship Standard:
Off the job training (20% of your working week) will be delivered remotely with a dedicated development coach (tutuor). 80% work based (on the job) learning
Training Outcome:
Those that successfully complete the Sales Executive Level 4 qualification will be able to advance within the team, to Executive or Manager level
Provided they exhibit the required skills and attitude for promotion
Employer Description:At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we have been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you will find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores.
From the forest to the doorstep – we are a vertically integrated business
We are proud to be a British company using sustainable, British timber. Most of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.Working Hours :Monday to Friday, 08.30 - 17:00.
30 minutes unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Pro - active,Target driven,MS Package (full knowledge),High level of accuracy,Thrives on working at pace,Professional,Good negotiation skills....Read more...
Due to continued growth, Eat IT Drink IT are currently looking for an IT Apprentice to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you. The main responsibility of the role will be to go out to client sites providing network support with and without a manager. The candidate must drive as you will be potentially going out to clients a few days at a time.
Your duties and responsibilities in this role will consist of:
Troubleshooting
Configure networks
Network cabling – Cat5 and Cat 6
Connect computer network devices such as modems, routers, computers, servers and switches.
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding ram, hard drives - upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Eat IT Drink IT are a full-service IT Solutions Provider working with hospitality customers across the UK, delivering superb levels of support. Our team of highly experienced engineers are thoroughly committed to improving IT in the hospitality sector; giving staff confidence in the products they offer, whilst ensuring that systems are safe, secure and reliable. Eat IT Drink IT is a one-stop shop and are rightly proud to be the go-to people within our customer base for anything technology-related.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Sales Co-ordinator plays a critical role in supporting the Sales team with operational and administrative tasks to ensure a seamless sales process. This role is pivotal in enhancing customer engagement, strengthening agent relationships, and maintaining organised sales pipelines.
1. Administrative Duties & Support:
Support the team with continuous improvement - always looking for ways to improve service.
Assist the sales team with administrative duties, including preparing presentations, reports, and proposals.
Maintain the CRM system with up-to-date client and agent information.
Track the progress of leads, enquiries, and agent interactions.
Support with the creation of quotations.
2. Commercial Management:
Create and maintain comprehensive contact lists of prospective clients and agents.
Follow up on enquiries through email, phone, or other communication platforms as required to support the Commercial Director and Regional Account Directors.
Monitor the status of active leads and ensure timely follow-ups.
3. Internal & External Communications:
Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times.
Schedule and coordinate appointments and school visits for agents and clients.
Organise and conduct onboarding and training sessions for new agents.
Maintain strong relationships with agents by providing timely information and support about BSC products and updates.
Liaise with internal teams (Marketing, Operations, Client Success) to ensure sales materials and training documents are accurate and up-to-date.
Support in planning agent familiarisation trips and events.
Support the Sales team with ensuring regular product knowledge training sessions by coordinating with the team as required.
Share success stories, agency visits etc across the BSC group via Engage.
4. Customer Experience:
Actively look for and pre-empt delivery problems and potential flashpoints for customers.
Proactively communicate with all parties to reduce the impact.
Training:
Business Administrator Level 3 Standard
On and off the job training
Training Outcome:Upon completion of your apprenticeship you will have the opportunity to further develop your knowledge, skills and behaviours to enhance further career development.Employer Description:BSC Educatoin are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,IT skills,Organisation skills,Presentation skills,Team working....Read more...
Were currently recruiting for a number of Support Assistants to join our growing client based in the Bournemouth area.
If you are looking for a 30 hour week where you will be working to a 3 on/ 3 off pattern on a permanent basis then this is the role for you.
As a Support Assistant youll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
Working Hours for the Support Assistant role:
For your first week while receiving training you will work the below:
- Monday to Friday
- 8:00 AM 4:00 PM
Your shift pattern following your training will look like the below:
- 3 days on / 3 days off
- Early: 3:00 AM 1:00 PM
- Late: 3:00 PM 1:00 AM
- Overtime available
To be successful for the Support Assistant worker you must:
- Full UK Driving Licence Essential
- DBS Check cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Must have 5 years work history within the UK
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
If you are ready to be the friendly face that helps people through their journey then please apply today to join a dynamic team that make a real difference!....Read more...
We're currently looking to recruit two motivated and outgoing apprentices to join us at our Northwich headquarters. This is a fantastic opportunity for individuals eager to begin a career in customer service and operations within a supportive and progressive environment.
What You'll Be Doing:
As one of our apprentices, you'll play an important role in both outbound and inbound customer service activities, including:
Making outbound service calls to clients with a friendly, professional manner
Handling inbound service enquiries efficiently and helpfully
Using Microsoft 365 tools for communication, scheduling, and tracking tasks
Supporting day-to-day admin and operations across the team
Working closely with colleagues to ensure smooth service delivery
Representing our values of care, diligence, and community in every interaction
Training:
Customer Service Practitioner Standard
Functional Skills in English and maths if needed
A designated Tutor to support and guide you through your learning journey
On and off-the-job training
Training Outcome:
A clear progression path within the business
Hands-on support and mentorship from a passionate, experienced team
A welcoming, family-style workplace where everyone matters
Opportunities to grow your confidence, skills, and future career
Employer Description:Envirocraft Waste SolutionsWorking Hours :Monday to Friday, 9:00am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Organisation skills,Problem solving skills,Team working....Read more...
Main Tasks & Responsibilities:
Marcomms Performance Analytics:
Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team
Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts
Reporting results to be validated with cross-checking and relevant comparison to identify faults in data and to ensure data quality.
Outcomes from reports to be presented through line management meetings, distributed within the company to relevant stakeholders, and presented at team meetings
Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations
Dealer Marketing Analysis:
Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers
1. Digital Support – Nissan.co.uk
§ Working with the vehicle product managers and the local and regional digital teams, become the single point of contact for updates to vehicle specification, pricing and performance data on the website.
§ Manage daily e-commerce processes, including monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries.
§ Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team.
§ Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and campaign analysis reports.
Marcomms Support:
Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan’s marketing activities e.g. order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns
General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc.
Special project opportunities to support the delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification.Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate
Employer Description:We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.Working Hours :9.00am - 5:15pm (Monday to Thursday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Asset Management:
Ensure that end-user assets are managed through their lifecycle and provide 1st line support on the introduction, management & decommissioning of devices
Standard procedure creation on the above stages for management of assets
Verifying and updating processes to deploy security products to those assets
Access Control:
Account creation and closure to provide users with the least possible access to undertake their roles
Working with privileged account management software to improve the usage of privileged and service accounts
Standard procedure creation and updates on account creation, updates and removal
Identify and enhance processes, working with the Infrastructure and Service Ops team
Training and Awareness:
Manage the Cyber Security training and awareness process including the reporting on cyber security compliance and follow-up training and guidance
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
Training Outcome:
Could possibly progress onto a higher level qualification
Employer Description:The Barbour story began in 1894 in the Market Place in South Shields. Today the 5th generation family owned business remains in the North East, with Barbour's headquarters located in Simonside, South Shields. Although it sources products from around the globe, Barbour's classic wax jackets are still manufactured by hand in the factory in Simonside and each year over 100,000 jackets are processed via the central, subsidiary and local customer service operations.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible
Systems administration of cloud technologies, operating systems and server-based applications
Basic network administration
Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly
Provide excellent client communication and customer services standards
Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server or datacentre installs
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Progression onto more senior positions following successful completion of the apprenticeship
Employer Description:HybrIT is a fast-growing Systems Integrator and Managed Service Provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.
Customers range from large corporate businesses to small and medium enterprises. Customers are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business.
This gives staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
The main objective of this role is to provide general administration and customer service support for the Loyalty programme. Sitting within the Customer Loyalty team this role will be the first point of contact for customer queries (installers) relating to promotional queries and our loyalty programme.
The role is varied, fast paced, and will flex according to the needs of the customer and business. You will be based in the Sales department and will primarily be within the Customer Loyalty Team. A flexible approach is needed to support wider sales and marketing initiatives and tasks.
The role will encompass all aspects of customer query handling, from the general loyalty scheme management, current campaigns and promotions to registrations and the digital tools (app, dashboard etc).
Key Focuses –
Handling installer queries – through phone calls, installer mailbox and social media, ensuring that installers are not waiting more than 48 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch
Handling sales team queries – through mailbox, phone, MS Teams Board to ensure they have answers to all their requests when supporting the installers
Excellent Service – ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.Training Outcome:Potential opportunity for a Customer Loyalty Coordinator role on completion on apprenticeship. Shadowing opportunities to be arranged during your apprenticeship to explore avenues for progression within the company beyond the initial apprenticeship.Employer Description:Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today. In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.Working Hours :8.00am - 5.00pm Monday, Tuesday, Wednesday, Thursday and 8.00am - 4.00pm Friday, including 1 hour lunch break unpaid. Requirement to be onsite.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Written skills,Forward thinking,Ability to work under pressure,Flexibility,Punctuality,Excellent attendance,Reliable,Dedicated,Self-motivated....Read more...
Throughout the apprenticeship, you’ll work at our Support Office within the Customer Success Team, where you will learn to:
Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams
Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
Develop your technical skills to contribute to the business digital transformation project
Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
Understand and use project management tools and methodologies
Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles
Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment
Training:You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:
Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry-recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations
On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification
Training Outcome:On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification. This would support the opportunity to progress to a Customer Success Analyst role.Employer Description:Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.Working Hours :In agreement with the manager, but Monday–Friday between the hours of 8.00am - 5.30pm e.g., 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Sales Support Executive£24,720 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLING
Contributory Company PensionBonus schemeDiscount on Fuel, MOT and Car Services
Are you motivated by delivering great customer service?Does developing client accounts and maximising their potential appeal to you?Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?Would you like to work in a role that has come about due to business growth?
On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same. Our client is the market leader in the fuel card industry. They have been trading since 1983 and are constantly expanding and improving.Your Skills:
Excellent customer service/customer retention backgroundGood experience of customer liaison by phone and emailExperience in business to business relationshipsNegotiation and Account Management
The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities:
Building client relationships with dedicated accountsSpeaking with clients and resolving queriesIdentifying clients who are not using their account to the maximum and upselling where appropriate.
In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Sales Support Executive£24,720 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLING
Contributory Company PensionBonus schemeDiscount on Fuel, MOT and Car Services
Are you motivated by delivering great customer service?Does developing client accounts and maximising their potential appeal to you?Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?Would you like to work in a role that has come about due to business growth?
On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same. Our client is the market leader in the fuel card industry. They have been trading since 1983 and are constantly expanding and improving.Your Skills:
Excellent customer service/customer retention backgroundGood experience of customer liaison by phone and emailExperience in business to business relationshipsNegotiation and Account Management
The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities:
Building client relationships with dedicated accountsSpeaking with clients and resolving queriesIdentifying clients who are not using their account to the maximum and upselling where appropriate.
In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Job title: Customer Success Manager
Location: Singapore
Who are we recruiting for?
Our client is a vibrant, award-winning SaaS innovator transforming how the maritime operations, from a highly service-led environment into a software one. As they continue to expand across APAC, they are seeking a determined and qualified Customer Success Manager to ensure clients receive top-tier support and value from their solutions.
What will you be doing?
Acting as the motivated and assured main point of contact for a portfolio of clients, delivering proactive support and consultation
Driving product adoption and customer engagement through refreshed and improved onboarding strategies
Identifying opportunities for account growth and expansion
Collaborating cross-functionally to ensure client needs are met with creative and inspired solutions
Gathering client feedback and delivering strategic insight to help shape future product enhancements
Are you the ideal candidate?
Experience in the Maritime Industry is a MUST - the role requires someone with stong knowledge of Maritime operations
SaaS customer success or onboarding experience is also vital.
Strong communication and relationship-building skills
Familiarity with CRM tools and customer success platforms
Focused on outcomes and customer satisfaction
Able to work well independently in a globally distributed team across multiple continents
What’s in it for you?
A chance to work with a unique and high-growth maritime technology scale-up
Career development within a successful and international team
Performance-based bonus and potential equity options
Dynamic, remote-friendly working culture with flexible hours
Access to international travel and maritime events
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
....Read more...
Acting as the first point of contact for client IT support requests via phone or email.
Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems.
Configuring PCs, installing software, and helping ensure smooth IT setups for clients.
Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools.
Communicating with clients and colleagues using phone, email, and video calls.
Learning how to deliver top-quality support and service — the Magna Systems way.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.Employer Description:Magna Systems comprises a team of skilled Automotive and IT consultants ready to implement the perfect solution for your business.
Recognising the uniqueness of each business, we customise our IT and Business services to meet the specific needs of our clients.
We are driven to support and improve your business utilising our range of products and services.Working Hours :Monday to Friday, with shift options of 8:00am - 4:00pm or 10:00am - 6:00pm.Skills: Communication skills,IT skills,Customer care skills,Logical,Passion for IT....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: The Sales Coordinator (Prebuck) performs support duties critical to the sales process for Prebuck and related products. Responsibilities include but are not limited to ensuring data integrity, setting up new customers, preparing regular reports and dashboards, supporting SalesForce.com (acting as a system administrator as required), assisting with freight and logistics, coordinating estimates, preparing job quotes, following-up on orders and providing support for production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform general administration and coordination activities for the sales and plant operations teams as well as product management, marketing and other departments in support of revenue generation projects and initiatives. This may include but not be limited to fielding and directing incoming phone calls to the appropriate subject matter expert, developing presentations, scheduling site visits or deliveries, following up on open issues, approving invoices or expenses, coordinating local events, approving invoices or expenses, resolving interdepartmental issues, etc. Coordinate day-to-day activities with production, estimators, sales, and customers. Collaborate with customer service on custom order entries and assist with customer sign-off/approvals as needed. Prepare sales and freight quotes. Schedule and coordinate product deliveries to project sites including the procurement of shipping and logistics services. Schedule field technical resources and communicate site schedules with customer as necessary. Perform new customer set-ups and maintain accurate customer data in related systems. Act as a designated power user for SalesForce.com. Leverage related SAP functions for procurement, sales, KPIs, customer details, etc. Provide regular reporting of critical information utilizing SAP, Salesforce.com, and other relevant internal/external systems platforms (i.e. sales reports, opportunity pipeline charts, etc.) Coordinate production based on project wins, ensuring orders are scheduled and shipped in accordance with customer expectations. Maintain inventory levels and procure raw materials to ensure adequate inventory. Update the Resource Center with new account requests; order approvals; product literature, apparel and promotional items; TremBox presentations, product catalogs, etc. as needed.
EDUCATION REQUIREMENT:
Associates degree or equivalent from two-year college or technical school required, Bachelors degree preferred.
EXPERIENCE REQUIREMENT:
Minimum two years' experience in an administrative support role, project coordination, or similar capacity
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Excellent interpersonal and communication skills required (written and verbal). Strong organization skills with the ability to multitask and prioritize work to complete assignments in a timely, accurate manner. Ability to thrive in a fast-paced work environment with changing priorities and to work as a team. Advanced proficiency using SAP, SalesForce.com, Modus, and database management experience preferred. Advanced proficiency using MS Office (Outlook, Word, Excel, PowerPoint). SharePoint experience preferred. Excellent customer service skills including the ability to interact effectively with individuals at all levels of the organization.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. occasionally.
ADDITIONAL INFORMATION: This position will work out of our Grand Rapids, MI manufacturing facility.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,960 and $66,200 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
