Business Support Administrator Location: Hybrid – 2 days In Lancaster and 3 days from home
Citation Cyber are a cyber security services company based in the UK, with offices in Lancaster and Manchester. We offer a range of cyber security solutions, from threat mitigation to testing, training and much more. We are not only thought leaders in the cyber security field, but our main office is based at Lancaster University, recognised as the Centre of Excellence in Cyber Security Research.
Citation Cyber are part of the Citation group of companies, one of the UK’s leading providers in Cyber, Health and Safety, HR, Employment Law and ISO services to businesses.
We are looking for a highly organised and detail-oriented Business Support Administrator to manage bookings, credit control, and customer queries. This role requires excellent organisational skills, the ability to work to deadlines, and a customer-centric approach.
The role• Administrative Support: Manage all bookings, diaries, and related administrative tasks.• Credit Control: Oversee and maintain credit control processes, ensuring timely payments.• Customer Queries: Handle customer inquiries efficiently via email.• Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also Ensure smooth fulfilment of sales once transactions are completed.• CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.• Deadline Management: Work efficiently to meet all deadlines and organisational goals.• Email Communication: Maintain professional email correspondence with clients.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
You will be studying towards a Digital Support Technician Level 3 qualification
You will gain an understanding of each team’s role within the business and the importance of it across Computacenter
Support with work to help meet individual and team targets
Assist with any required reporting activities
Manage inbound/outbound customer contacts through a variety of channels
Perform technical activities and resolve issues at first point of contact where applicable
Provide customer service to internal and external customers to ensure consistent experience
Training:Firebrand train at their residential facilities in Wyboston, Bedfordshire on a block rotation. This typically happens every other month.
You will also receive a learning mentor who will teach you and guide you through your programme.Training Outcome:This will enable you to have a foot on the ladder of a global company. There is no guarantee of a position at the end, however, hard work will help enable this opportunity. Employer Description:Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCfuturetalent
We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCEarlycareersWorking Hours :Monday to Friday between 9am - 5:30pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Patience....Read more...
Assist in managing daily administrative tasks and business operations
Support the development and implementation of company policies and procedures
Assist in cost account reporting. Logging delivery notes and purchase orders
Provide administrative support to various departments as needed. Departments such as construction and commercial operations, accounts, health and safety and Customer Service
Helping the Customer Services department contact customers through letters, telephone and email
Supporting the operations department in maintaining and updating records, reports, and documentation. Such as processing timesheets and weekly labour reports
Ensure compliance with company policies and industry regulations. Managing various certification like electrical, gas, Fire related certificates, Asbestos
Participate in project management and company initiatives
Communicate effectively with team members and management to support business goals
Learn and utilise business management software and tools. Helping upload and maintain document management systems, updating live project monitors on Microsoft Teams etc.
This is a varied role with huge learning potential, which includes supporting the operational and commercial staff as well as working with various stakeholders across the business such as Project Managers, Quantity Surveyors, Site Managers and Customer Liaison Officers.Training:The successful candidate will work towards a Level 3 Business Administration Standard, which will take 18 months and will be delivered through T3 Training and Development on a work-based learning basis.Training Outcome:Long term career opportunities are available with Jackson, Jackson & Sons for the right candidate.Employer Description:EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday
08:00- 16:30Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Logical....Read more...
• Assist in managing daily administrative tasks and business operations• Support the development and implementation of company policies and procedures• Assist in cost account reporting. Logging delivery notes and purchase orders• Provide administrative support to various departments as needed. Departments such as construction and commercial operations, accounts, health and safety and customer service• Helping the Customer Services Department contact customers through letters, telephone and email• Supporting the operations department in maintaining and updating records, reports, and documentation. Such as processing timesheets and weekly labour reports• Ensure compliance with company policies and industry regulations. Managing various certification like electrical, gas, Fire related certificates, Asbestos• Participate in project management and company initiatives• Communicate effectively with team members and management to support business goals• Learn and utilise business management software and tools. Helping upload and maintain document management systems, updating live project monitors on Microsoft Teams etc
This is a varied role with huge learning potential, which includes supporting the operational and commercial staff as well as working with various stakeholders across the business, such as Project Managers, Quantity Surveyors, Site Managers and Customer Liaison Officers.Training:The successful candidate will work towards a Level 3 Business Administration Standard, which will take 18 months and will be delivered through T3 Training and Development on a work-based learning basis.Training Outcome:Long term career opportunities are available with Jackson, Jackson & Sons for the right candidate.Employer Description:EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday to Friday 08:00 - 16:30.Skills: Communication skills,IT skills,Administrative skills,Logical,Initiative....Read more...
Join an innovative engineering team, working on automotive testing solutions. You will be involved in the full product lifecycle from concept to launch, collaborating with development, sales, and marketing teams.
Key Responsibilities:
Identify customer needs and propose tailored solutions.
Manage product development from conception to release.
Coordinate with internal teams and report on project status.
Support customers with technical guidance and pre sales advice.
Assist marketing efforts through events, content creation, and demonstrations.
Required Skills:
Two years of experience in automotive or vehicle testing.
Engineering degree or HNC qualification.
Strong project management and problem-solving abilities.
Customer facing experience with excellent communication skills.
Full, clean drivers license.
Sales and customer management experience.
Basic electronics and programming knowledge.....Read more...
Join an innovative engineering team, working on automotive testing solutions. You will be involved in the full product lifecycle from concept to launch, collaborating with development, sales, and marketing teams.
Key Responsibilities:
Identify customer needs and propose tailored solutions.
Manage product development from conception to release.
Coordinate with internal teams and report on project status.
Support customers with technical guidance and pre sales advice.
Assist marketing efforts through events, content creation, and demonstrations.
Required Skills:
Two years of experience in automotive or vehicle testing.
Engineering degree or HNC qualification.
Strong project management and problem-solving abilities.
Customer facing experience with excellent communication skills.
Full, clean drivers license.
Sales and customer management experience.
Basic electronics and programming knowledge.....Read more...
IT Support Analyst
End User Technical Support
Didcot, Abingdon, Oxford, Oxfordshire
@mecscomms is recruiting for a contract – End User Support Specialist& IT Support Analyst to provide technical assistance & ensure the smooth operation of IT systems within a large Global Enterprise environment. The role involves 1st & 2nd line support, troubleshooting hardware & software issues, managing user accounts, supporting LAN/WAN networks & optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies.
If you’re experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Routing, Switching etc. I'm keen to hear from you.
Position: Technical Support, Helpdesk, Desktop Support, Service Desk Engineer, IT Support, 2nd Line.
Location: Didcot, Abingdon, Oxford, Oxfordshire, OX14 4SE
Base: Office based on site, 5 days per week
Nature: Full time, temporary contract, Inside IR35
Duration: 24+ month contract
Hours: Monday – Friday, 09.00 – 17.30
Gross Rate: £30.00 per hour
Environment: IT, Technology, Cloud, Hosted Services, Internet, Technical Support, Helpdesk, Service Desk, Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365, SCCM, Skype, MS Teams, IP Networking, Cisco, Firewalls, Networking, Routing, Switching, Load balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp
Key Activity:
• Desktop support
• Troubleshooting
• Problem solving
• Diagnostics
• Hardware & software management
• Networking
• Installation, maintenance & configuration
• System monitoring
• IT inventory management
• Knowledgebase maintenance
• Trouble ticket management
Overview:
The technical support specialist will have responsibility for providing IT technical assistance to clients, either remotely or in person, through various channels like deskside in person, via phone, email, or chat. Typically you'll be involved in troubleshooting, problem-solving & providing customer support for technology issues, requiring strong communication, analytical, & problem-solving skills.
Responsibilities:
• Provide first-line technical support to end-users, in person or via email, phone or chat
• Diagnose, troubleshoot & resolve hardware & software issues
• Install, configure & maintain computer systems, applications & peripherals
• Manage user accounts, permissions & access control within Active Directory
• Assist with the setup, deployment & maintenance of IT equipment (laptops, printers, mobile devices)
• Support LAN/WAN network connectivity & troubleshoot wireless connectivity issues
• Document & track support requests using a ticketing system, ensuring timely resolution
• Provide user training on IT systems, security best practices & new technologies
• Ensure compliance with IT policies & cybersecurity protocols
• Collaborate with cross-functional IT teams to resolve complex issues & improve system performance
• Assist with software updates, patches & system upgrades
• Conduct routine system checks to ensure optimal performance & security
• Participate in IT projects, system migrations & business-wide technical initiatives
Candidate Profile:
Candidates should possess previous experience within a Technical Support, Helpdesk or Service Desk environment to a 2nd line level. You’ll need strong analytical & problem solving skills with the ability to manage multiple, concurrent tasks.
You’ll be experienced in deskside customer support, administration, support, monitoring, trouble shooting, installation, configuration, deployment & rollout of virtual & on premise solutions. Your skills, experience & attributes should include as many of the following as possible:
• Bachelor’s degree in Information Technology, Computer Science or a related field
• Experience in technical support, customer support or network troubleshooting
• Strong knowledge of Windows & Mac OS environments
• Familiarity with Microsoft 365 administration, Active Directory & cloud-based applications
• Network & Infrastructure solutions (LAN, WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN)
• MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory)
• Cyber security (intrusion prevention & detection, threat management, PCI compliance)
• Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype)
• SharePoint administration
• TCP/IP networking, switches, routers, firewalls & protocols
• Experience with remote support tools & IT ticketing systems
• Knowledge of ITIL best practices (preferred)
• Certifications such as Microsoft Certified Professional (MCP), CompTIA A+ or ITIL Foundation are a plus.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Key Duties & Responsibilities
CORE FUNCTIONS
Reception
First point of contact for the company, providing a positive first impression of Groomers / Styling Products UK.
Welcome and greet customers and suppliers who visit Head Office.
Provide 1st line support to customers and suppliers via email and/or telephone, providing them with the information required, or directing them to the correct department if necessary.
Ensure Reception area is clean, tidy and stocked with relevant documentation.
Customer Service
Managing day-to-day customer telephone and email enquiries, ensuring all verbal and written communication reflects our brand values, is error-free and grammatically correct.
Managing and delivering excellent product knowledge to the customer from enquiry to order processing
Assisting in the delivery of the annual Tele Sales budget
Preparing and processing customer telephone orders, offering product alternatives for OOS items.
Printing and counting daily orders; preparing by nominated courier methods for warehouse team
Supporting Customer Service Team Leader to sell through Pre-Love products
Keeping accurate customer account records capturing all transaction information
Booking in freight orders and liaising with our external freight forwarding team and internal Warehouse Teams to confirm customers of their delivery details and any amends/changes
Assisting with the day-to-day management of our Student and College accounts
Working closely with the accounts teams to ensure all customer orders are placed against a valid and commercially viable account.
TRAINING FUNCTIONS
Returns Support
Preparing, Processing and investigating all customer return queries, and advising Line Manager of any issues and trends for further analysis.
Maintaining a clean and tidy returns work area.
Supporting the Line Manager by taking a detailed summary of the customer complaint details.
Ensuring all customer correspondence is correct on the file in readiness for your Line Manager to process.
Dispatch
To carry out the efficient and accurate picking, packing, and dispatch of goods.
Follow company policies on stock control and inventory management.
Contribute to the accuracy of stock takes in line with company policy.
Ensure accurate and timely distribution of stock.
Ad hoc warehouse duties, as required.
Sales & Marketing
Supporting the Sales Team in creation of New Line Forms.
Administration of the Amazon Returns process.
Assistance in ad-hoc Customer requests.
General
Ad-hoc support to wider business where required.
Undertaking additional duties from time to time that reflect the changing needs of the business.
Training:The Apprentice would work towards the Customer Service Practitioner Standard Level 2. This would be through blended learning, live Tutor-led training sessions, both in-person and remote. 1-1 training and reviews and Functional Skills Maths and English Level 1 if required.Training Outcome:This will be a fixed-term contract for the duration of the apprenticeship. The expectation is that for the right candidate there would be the possibility of a permanent role and further personal development. Employer Description:The Groomers story began in the 1990s with a dog groomer, a vet school and an idea to reduce dry, itchy skin and hair loss in dogs. This led to the development of Evening Primrose Oil Shampoo, designed to help restore their coats and replenish their skin. Since then, we have expanded our animal bathing range considerably, and now supply an extensive range of equipment to professional groomers and a full range of pet supplies.
We still manufacture our own brand bathing liquids, including that famous Evening Primrose Oil Shampoo, and are now one of the leading supply companies in the industry, doing our best to provide everything needed to groom pets with care and get amazing results in the process.
We’ve recently introduced our My-Pet platform, especially for pet owners, which brings professional expertise to home grooming.Working Hours :08:30 – 17:00, Monday to Thursday and 08:30 – 16:00 on Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative,Multi Task,Can-do Attitude....Read more...
Help create fun and engaging posts, images, and videos for our social media pages
Work on designing print and digital materials like posters, leaflets, and business cards, and other branded items
Help keep our website up to date
Showcase our homes by taking photos, writing property descriptions, and promoting them on our website and social media
Support the management of our intranet platform and app
Assist with internal and external events
Support the team with admin tasks, to help things run smoothly
Training:
Level 3 Multi-channel marketer Apprenticeship Standard
20% off the job training
https://www.instituteforapprenticeships.org/apprenticeship-standards/st1031Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Honeycomb Group provides homes and support across Staffordshire, Cheshire, and Derbyshire. From affordable rent to homelessness accommodation, domestic abuse refuges to new-build homes, Honeycomb Group creates spaces to make sure local people can thrive. The Honeycomb Group family is unique. Our Group includes four fantastic brands Staffs Housing, Glow, Concrete, and Revival which provide specialist customer-led support across our communities.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Team working,Creative,Initiative....Read more...
As an apprentice at Lifting Support Services Ltd you will be undertaking the daily tasks within our warehouse:
Inspecting and maintenance of equipment to industry standards and regulations
Learn to identify and troubleshoot mechanical, electrical, and hydraulic issues in lifting equipment
Participate in preventive maintenance activities to ensure the safe and efficient operation of equipment
Support technicians in conducting repairs and replacements of components as needed
Fulfil orders of equipment to meet deadlines
Complete test certificates and delivery notes
Work well within a team environment
Follow safety procedures and protocols at all times to prevent accidents and injuries to yourself and others
Maintain accurate records of inspections, maintenance tasks, and repairs performed on lifting equipment
Attend bi-weekly online apprenticeship training sessions with Qualitrain
Training:Lifting Equipment Technician Level 3.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.Training Outcome:It is expected that the individual will stay with the business and progress through the ranks for years to come.Employer Description:Founded in 2010 and based in Harworth, Doncaster, Lifting Support Services has grown into a trusted provider of lifting and safety equipment solutions across Yorkshire. With a team boasting a combined 94 years of experience, many of whom were previously part of the well-respected Lifting Gear Hire Doncaster, we bring industry expertise and customer-focused service to every project.
We offer a comprehensive range of services, including lifting gear hire, sales, inspection, testing, and repair, as well as expert advice to support our customers’ operations. Our clients span multiple industries, from manufacturing and utilities to power generation, retail, and education. By embracing cutting-edge technology, we continuously improve safety, efficiency, and compliance for businesses of all sizes.
Our Services Include:
✔ Lifting Gear Hire & Sales
✔ Lifting Gear Inspection, Testing & Repair
✔ Safety Equipment & Compliance Services
✔ Training & Engineering Support
✔ Asset Management Solutions
We are a forward-thinking company that values expertise, innovation, and customer service. If you’re looking to join a dynamic, growing team in the lifting industry, check out our latest job opportunities!Working Hours :08.00 - 17.00, Monday to Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Initiative,Physical fitness....Read more...
Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues
Visit customer sites when necessary to carry out site surveys, installs and resolve faults
Represent Equity professionally at all times, ensuring our customers experience is always a positive one
Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
Contact suppliers where necessary to escalate issues and update internal system with supplier responses
Where necessary, order/provision/configure new services for customers
Ensure all IT support customers are fully monitored at all times
Speak to potential new clients with the sales team where required
Arrange and take ownership of customer projects where appropriate
Maintain a good understanding at all times of Equity’s product set and take ownership of improving knowledge
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Equity Networks offer its customers a new, simple approach; one where all IT needs are managed by a single supplier, via a single contract at one fixed price. And because they are an experienced IT and communications company, they can offer best-of-breed technology solutions that are delivered via the cloud and backed up by a complete end-to-end service and 24/7/365 support.
This is a fantastic opportunity for someone looking to kick-start their career in a friendly and supportive office environment, where innovation and ideas are welcome.Working Hours :Monday- Friday
8.30am- 5pm/ 9am- 5.30pm
With a one-hour paid lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion. If you’re passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too.
What you will be doing as the Customer Service Advisor
Accurately processing customer orders and requests.
Managing pricing, product information, and general customer queries.
Resolving complaints from start to finish with accountability and empathy.
Assisting internal teams with sales strategies and promotional campaigns.
Raising credit notes and handling return and repair processes.
Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
Confident and clear communicator with excellent customer service skills.
Empathetic and resilient, able to deliver exceptional support even under pressure.
Highly organised and detail-oriented, capable of managing multiple tasks effectively.
Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
Proactive and solutions-focused, with a practical approach to problem-solving.
What’s In It for You?
Starting Salary: £25,000
Holidays: 32 days (including 8 bank holidays)
Hybrid: 2 days per week, once trained
Training: Comprehensive 4 week training program to set you up
Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
....Read more...
Financial Administration: Assist in maintaining financial records, processing invoices, and accounts payable/receivable
Reporting & Analysis: Support the preparation of financial reports
General Business Support: Provide administrative support for business operations, including data entry, maintaining filing systems, disposing of confidential waste, archiving, scanning and preparing documents for meetings
Stock - Assist in the maintaining of stock levels. This includes Stationary, PPE, Consumables, Marketing materials, cleaning supplies
Compliance & Regulations: Help ensure that the company adheres to financial regulations and standards, assisting with audits and compliance checks
Client & Supplier Communications: Communicate with clients and suppliers regarding billing and financial matters, providing a high level of customer service
Project Support: Assist in the management of business projects by providing finance-related insights and maintaining project budgets
Learning and Development: Engage in on-the-job training and study towards a relevant qualification
Training:
Business Administrator Level 3 Apprenticeship Standard
The training will take place at Doncaster College and you will attend one day per week over the duration of your apprenticeship
Training Outcome:
There are career opportunities to develop you further within our company
Black Diamond can be a long-term place for you, we have qualified apprentices still working with us now
Employer Description:Black Diamond Security is a leading provider of security solutions, specializing in safeguarding businesses and individuals with advanced security systems and services. We are committed to offering high-quality, reliable security services to our clients while maintaining a focus on innovation and customer satisfaction. We are currently seeking a motivated and ambitious Business and Finance Apprentice to join our team and gain valuable hands-on experience in the financial and business operations of the security industry.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Strong interest in business,Excellent attention to detail,Time-management,Microsoft Office Skills....Read more...
Be the first point of contact to customers who contact IS for help and support, by phone, in person or online
Triage enquiries to determine the prioritisation of reported Incidents and Requests appropriate to the business critical functions and forcepriorities
Complete initial troubleshooting on issues being presented with an aim to resolving them there and then or recording the issues to help the investigation and diagnosis by other IS teams
Follow up on calls waiting for customer and waiting for authoriser to ensure they are completed within service targets
Follow up on Customer feedback on the closure of incidents and requests
Direct customers to self-help resources and knowledge articles, test documentation and guidelines before publication
Support the release of new products by participating in testing and by providing early life support activities such as providing advice on new systems and technologies
Maintain the stock of hot swaps to get customers up and running and maintain the stock of over the counter spares and peripherals, including loan equipment
Fulfill requests and maintain stocks of non-standard and adaptive technologies, ensuring that customers receive their specialist equipment within SLA
Participate in technology audits and stock checks for all technologyassets, including the recovery of unused hardware or software assets
Administer asset records for devices, components and monitor service usage and billing working with service providers as required
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated location
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
Training Outcome:
Potential of full time role, upon successful completion of apprenticeship
Employer Description:Internationally famous for Sherwood Forest, home of the Robin Hood legend, the principle of serving and protecting our communities remains just as true as it did back then.
The force has a dedicated workforce of just under 3,800 officers and staff, who are supported by a growing army of hundreds of Special Constables, cadets and volunteers.
Our priorities: engage our communities; create a service that works for local people; become an employer of choice.Working Hours :Monday - Friday, 9.00am - 5.00pm, with 30 mins for lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Networking concepts and diagnostics
Router configuration and diagnostics
Wifi Router configuration and diagnostics
Gain Familiarity with and learn how to implement Vulnerability Checks
Gain Familiarity with and learn how to implement Cyber Essentials compliance measures.
Gain Familiarity with and learn how to implement RMM tools
Be trained to provide 1st and 2nd line IT Support
Gain familiarity with Cyber Threat Mitigation methods and their implementation
Become skilled in the implementation and management of Microsoft environments (O/S and Office 365 and associated applications)
Be introduced to Virtualisation methods
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
In house Training on the job and from commercial courses
Online BCS Training resources via Cirencester College
Training Outcome:
Telecoms support and Installation Engineer
Telecoms Pre Sales Engineer
MSP Support Engineer
Employer Description:Mainstream Digital are Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of supportWorking Hours :Monday - Friday, 09:00 - 17:30 with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Good listener,Ability to multi-task....Read more...
Provide support and assistance to Customer Support and Department Responsibilities
Sales order processing and associated tasks.
Handle in-bound calls from customers regarding issues such as quotes, progress requests and complaints, in a polite and expedient manner.
Review internal stock requirements and order accordingly.
Carry out any administration duties necessary to deliver an efficient and effective service.
Training:This Level 2 Customer Service Practitioner apprenticeship includes regular training with South Staffordshire College. At least 20% of your working hours will be spent training or studying.
The apprentice will study the core knowledge, skills and behaviours as laid out in the delivery plan. This will include Functional Skills in English and maths if required.
Work based learningTraining Outcome:Full-time position may be available after completion of apprenticeship.Employer Description:The company is a significant player in the Industrial / Manufacturing industry, boasting a robust team of dedicated professionals. With a substantial workforce, the company operates out of its primary location in Staffordshire, focusing on Engineering & Manufacturing. Industry Sector – Sheet metal fabrication, CNC Machining, Electro-Mechanical assemblies.Working Hours :Monday to ThursdaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Patience,Microsoft Office Skills....Read more...
Establish and diagnose ICT issues: Working with 3rd software tools you will be able to diagnose and resolve customer technical faults
Testing and troubleshooting software and hardware: Diagnose and resolve customer technical faults, driving timely and effective fault resolution.
Working with a ticketing system: Ensuring all calls, emails are logged accurately and escalate requests as needed
Communicating with clients: Build and maintain strong relationships with clients, focus on consistent and clear communication, deeply understanding client needs
Install and configure software and hardware: Working as part of a team, you will be installing hardware and configuring software to meet the client’s needs.
Training:Online platform with Baltic Apprenticeships qualified trainersTraining Outcome:Potential for a full time job role upon completionEmployer Description:Technocure is looking for a motivated IT Support Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience while working alongside industry experts in a fast-paced and innovative environment. As an apprentice, you’ll develop essential IT skills, support users with technical issues, and contribute to maintaining our cutting-edge IT systems. If you're a problem solver with a keen interest in technology, we’d love to hear from you!Working Hours :Monday - Friday 8.30 - 5Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
As Digital Marketing Apprentice you will be responsible for providing a full mix of digital marketing support to the marketing team and the wider business.
Duties will include:
You will manage customer databases, create marketing campaigns to customer segments, build automated trigger campaigns for emails and SMS channels, develop leads for our business development team, and support with the building of user journeys to provide a smoother customer retention strategy
Key duties:
Creating and implementing social media marketing campaigns on Instagram, Facebook, LinkedIn, X (Twitter) and YouTube
To assist the creation of digital content, as well as content for forums, blogs, guest blogs and press releases
To support with maintaining the website and all related SEO activities
Creating and delivering fantastic user experience for our stakeholders (Employers and Learners)
To assist with answering customer enquiries on social media and forums where possible
Promote a positive and professional image of the company and all of the services it delivers through excellent customer service
Stay up to date with the latest trends, competitor activity, innovations and opportunities to inform future activity
Assisting with planning, delivering and measuring targeted content driven marketing campaigns
Defining and implementing segmented and promotional email/push communication campaigns
Training:
Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study
This will give you every chance to achieve the highest grade possible
On completion of this 12 month apprenticeship you will have gained; Multi Channel Marketer Level 3 Apprenticeship Qualification
Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:Tempdent Recruitment & Training is a leading Dental recruitment agency and training provider with over 25 years of experience in the industry. We are proud to offer a range of high-quality apprenticeships, post-registration qualifications, CPD and Recruitment Services for aspiring dental professionals across the UK.
The secret to our continued success has been that, as a specialised dental company, we understand the needs of the dental profession and our dedicated team of experienced recruitment consultants and training staff ensure your experience with us meets and exceeds your expectations.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Attention to detail,Organisation skills,Communication skills,Creative....Read more...
To provide a comprehensive Adult Social Care service for Unpaid Carers (informal / family carers)
To effectively respond to enquiries received from Adult Social Care relating to unpaid carer services.
To effectively respond to social care related enquiries received from commissioned unpaid carer service providers (currently IMAGO).
This includes:
Progressing urgent calls to the adult social care triage team, including the reporting of safeguarding concerns.
Gathering, recording and reviewing information provided by unpaid carer services.
Ensuring accurate details of carers are recorded within adult social care record.
Completing Carers Assessments for unpaid carers at the request of the commissioned unpaid carers service provider (if they consider that the unpaid carer’s needs require further assessment from the Local Authority, or the unpaid carer declines their input).
To deliver the highest standards of customer care, to undertake such follow up work as required by procedures or instruction on behalf of the citizens by adopting a strength based approach to interactions.
There will be a requirement to be aware and stay abreast of changing technologies and current adult social care legislation including safeguarding.
The post holder will retain a small but challenging, complex caseload, as appropriate, of younger and older adults, who will need frequent specialist intervention to support their needs.
Duties and Responsibilities
To receive and resolve all customer / commissioned service provider enquiries regarding unpaid carer services and support to a satisfactory conclusion.
To help unpaid carers help themselves or one another through initiatives to facilitate and support increased individual and community capacity, social inclusion and community networks, reciprocal support and sustainable caring roles.
To put the person at the centre of the process, to facilitate the selection of support services, activities or other routes to achieve outcomes and meet needs.
To support people to find creative, individual and efficient ways of solving problems or challenges in their lives, including strengthening family or social connections.
To assist people to make their plans happen by signposting or researching and providing information about local services and opportunities and negotiating with service providers on people’s behalf if required.
To provide people with, or signpost them to, information on rights, choices, self-management, non-statutory support and other provisions which may assist in their well-being, taking into consideration their communication needs.
As required to assist adult social care colleagues by supporting unpaid carer related case work.
Ensure risk management and adult safeguarding is effectively embedded within practice and responded to appropriately.
To promote and deliver the highest standards of customer care in line with the policies.
To ensure that all work is carried out in accordance with agreed time scales and those dictated by legislation.
To be pro-active in the promotion of access to information for unpaid carers and continual service improvement activity.
To participate in outreach work such as customer surgeries.
To assist in the preparation of records and statistics as required
Maintain a detailed knowledge of the Customer Service Centre’s legislation and procedures for all services provided.
Maintain a good working knowledge of other social security benefits, legislation and welfare rights issues.
Maintain a good working knowledge of all relevant systems within Adult Social Care, including legislation, safeguarding practice and relevant guidance.
To liaise with all relevant sections in the and external agencies as required.
To help the C deliver a modern service for customers in order to maximize independence and empowerment- making sure that technology and specialist equipment stays relevant.
Maintain external contracts as required by duties of the post.
To carry out the duties of the post with due regard to the Equal Opportunities Policy and core values.
All employees are required to participate in the Performance Evaluation Scheme (PES) and to undertake appropriate training and development identified to enhance their work.
All employees are required to comply with the Health & Safety policies and procedures at all times, taking due care for themselves, colleagues and members of the public.
Required Skills and Knowledge
Experience of working in a pressurised front-line service and dealing with challenging customers
Experience of working with unpaid carer enquiries, and unpaid carers
Experience of working to targets and timescales.
Experience of training and coaching staff
Experience of dealing with customer enquiries and complaints
Experience of dealing with a small, complicated case load of unpaid carers
Experience of working with adult social care services
Experience of achieving qualitative and quantitative performance targets
Experience of liaising with outside suppliers
Experience of developing services
Good knowledge and understanding of Legislation related to services and Adult Social Care
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
You will learn and carry out various administrative duties, supporting the department managers in their daily tasks. At the end of your apprenticeship, you will have found a department/role that you prefer and excel within, creating a job as an administrator within that department following the apprenticeship.
As a Business Admin Apprentice, you will gain hands-on experience in a dynamic and fast-paced environment. You will rotate between the Accounts, Sales, and Operations departments, allowing you to develop a comprehensive understanding of each area. This role is ideal for someone looking to kickstart their career in business administration and gain valuable skills and knowledge.
The purpose of this apprenticeship is to provide you with a well-rounded experience in business administration. You will support the department managers in their daily operations, gaining practical skills and knowledge that will prepare you for a successful career in business administration.
Responsibilities.
Support the Accounts department with invoicing, ordering and raising purchase orders, and maintaining customer records.
Assist the Sales department with customer inquiries, order processing and confirmations, and sales reporting.
Support the Operations department with scheduling, business/customer reports, documenting meeting notes, and maintaining business documentation.
Communicate effectively with department managers and team members.
Participate in training sessions and workshops to enhance your skills and knowledge.
Perform other duties as assigned by department managers.
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Potential for a full-time role on completion.Employer Description:We help professional services firms achieve operational excellence and deliver a seamless customer experience through the transformative power of business analysis and technology.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,Organisation skills,Team working,Eagerness to learn,Positive attitude,You are detail-oriented,Manage multiple tasks,Microsoft Office applications,Able to work collaboratively....Read more...
1. QA administration
2. QA lab testing support
3. QA NDE support
4. Sub-contract procurement support
5. Enquiry system input/update
6. Sales order system input/update
7. Transport/logistics support
8. Supplier expediting support
9. Customer report writing supportTraining Outcome:
Progression on to level 4 as an Associate Project Manager.
Employer Description:WULFRUN SPECIALISED FASTENERS ARE A MANUFACTURER OF ENGINEER COMPONENTS SERVICING OIL AND GAS, POWER GENERATION, SUBSEA, NUCLEAR, MILITARY & DEFENCE AND AEROSPACE INDUSTRIESWorking Hours :08:00 - 16:30, Monday - Thursday.
08:00 - 14:00, Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.
This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experienced Civil Engineers and business professionals.
You will learn the skills, knowledge and behaviours to be able to:
Provide Sales support to a dynamic Civil Engineering business
Provide administrative support to clients and other stakeholder
Processing customer orders
Handling customer enquiries over the phone and emails
Following company procedures to handle complaints
Advising customers of potential sale order delays
Following up on quotations
Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business
Contributing to weekly report circulation and department/individual KPIs
Communicate ant system/process issues to line management
If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths Level 1 (if required)
Functional Skills English Level 1 (if required)
Delivered at place of work each month
Training Outcome:This is an exciting opportunity to join a company who are happy to offer training and further development for candidates early on in their career.Employer Description:Founded in 2007 – Force Contracting Services Ltd is a well-established, independent service provider which specialises in the provision of Specialist Civil Engineering, High Security Fencing, Hostile Vehicle Mitigation, Integrated Systems, Specialist Rail Construction, Lineside Civils, Bridge Building and more. All of these apply to an extensive collection of environments.
Since its inception in 2007, FCS Ltd. has gone from strength to strength and is now trading in a diverse range of sectors. We have grown to allow delivery in industries such as rail, nuclear, and residential. Our work in rail has seen us work on an exciting range of repair and expansion works, as we problem-solve and deliver top quality work to ensure that Britain can keep running on the rails!
Our nuclear and power work has been diverse as well – looking at ensuring safety across a number of measures such as fencing, bollards, barriers and integrated or automated systems. Breaking into the residential industry, we’re utilising our skills and experience to develop railings, fencing, and further enable commercial building projects.
We pride ourselves on our adaptability and transferrable knowledge and experience – which is why we’re the perfect partner to drive projects forward in a huge range of areas.Working Hours :8:30am - 4:30pm Monday - Thursday, Friday 8:30am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,polite, patient and friendly,Some knowledge of Microsoft,Good attitude to work....Read more...
Customer Service Administrator, permanent position, paying up to £28k per annum DOE, The organisation is looking for an individual with excellent personal skills and strong multitasking skills to add to their talented and friendly team. The position is Standard days, Monday to Friday, with no weekend working.
The Customer Service Administrator role is based in Doncaster, South Yorkshire.
The company is a growing and industry-leading manufacturing company. The company works daily around quality service and exceptional products. As it thrives through the industry, the company is looking to expand its team to help support the success of the company.
Duties for the Customer Service Administrator include: -
Managing accounts and providing updates where necessary, working within the timescales of deadlines.
Ensuring all necessary record documents, internal systems and any other record systems are up to date.
Dealing with complaints and support requests.
Arranging both warranty or chargeable repairs to include on-site and off-site work.
Processing sales
Communicating with stakeholders via phone and email
Liaising with third party suppliers as and when needed.
Liaising with internal departments.
General administrative duties as required.
You would be a great fit for the role if you have worked in a customer service or administration role where you interact with clients over the phone or email; the role may be suitable if you have worked in a service coordinator or first point of contact role.
What we need from you for the Customer Service Administrator role.
Ability to communicate effectively and professionally both in writing and verbally
Leadership skills are preferable
Ability to work independently and as part of a team
Accuracy in all tasks
Ability to learn technical information quickly.
Flexible as the work can be varied.
Strong organisational skills.
Able to multitask
Excellent computer skills and knowledge of programs such as excel preferred.
The benefits of the Customer Service Administrator role :
Permanent position
Free parking on site
Progressive organisation/career paths
Paying up to £28k DOE
Lively office environment
28 days including bank holidays
If you would like to know more information about Customer Service Administrator role or would like a confidential and private chat, please contact Maisie Cope at E3 Recruitment.....Read more...
Telecoms Field Network Engineer
Critical Network Infrastructure
Central & South Scotland – Edinburgh, Glasgow, St Andrews & Stirling
@mecscomms is recruiting a contract - field based, telecoms network & critical infrastructure engineer, to work on behalf of a Global IT, Technology & Telecom service provider. The role has ownership for the repair, maintenance & improvement of critical telecommunications network infrastructure across various comms room, data centre, POP, fibre exchange, base station, tower, substation, transmission & distribution sites throughout the Central & South Scotland regions.
Providing assurance activities, routine maintenance & customer order fulfilment, this hands-on technical field engineering role will be responsible for the installation, support & maintenance of telecommunications infrastructure, including LAN, WAN, Fibre Optics, DC chargers, PDH, SDH, Comtel, Microwave radio, Nokia sub-rack technologies, Cisco equipment, particularly within high-voltage environments such as electrical substations (11kV–400kV), data centre & exchange sites.
If you’re a Field Engineer with a passion for telecommunications, networking, power systems & electronics & experience with: copper & fibre optic cable installation, Main Distribution Frame (MDF) engineering, network testing, patch panel & network rack configuration, mobile & fixed network equipment, wireless access point implementation, power system installation & electrical & electronic system setup etc. I'm keen to hear from you.
Position: Telecoms Field Engineer, Network Maintenance Engineer, Installation Engineer, Field Service Engineer, Network Assurance Engineer
Location: Field based – Scotland - Edinburgh, Glasgow, St Andrews & Stirling
Mobility: A full UK driving licence is required
Nature: Full time, temporary contract, Inside IR35
Hours: OOH & unsociable hours work is required
Duration: 24+ month contract
Gross Rate: Negotiable dependant on experience
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Key Activity:
• Project management & delivery
• Routine maintenance
• Repair & fix
• Support & troubleshooting
• Assurance activities
• Support network installations
• Solution implementation & configuration
• Technical testing
• Order fulfilment
• Process management
• Governance & control
Overview:
As a Field Engineer, you will be responsible for the installation, maintenance & support of cutting-edge telecommunications & network infrastructure across Central & South Scotland, covering key locations along the Edinburgh & Glasgow corridor. This is a 24/7 operational role, requiring flexibility for on-call standby duties.
Responsibilities:
• Operational activities including Network configuration & integration of customer equipment
• Ensure the project is completed to the quality & health & safety standards required
• Complete project documentation as required by the project engineer
• Monitor progress against plans & recommend corrective actions
• Identify issues & risks & escalate appropriately
• Provide timely & quality communication to all stakeholders
• Ensure technical, test & quality plans as agreed are delivered to the project engineer
• Ensure the necessary project administration is carried out
• Provision of assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets
• Completion of nominated RMI activities
• Recommend improvements & cost reductions were identified
• Completion of customer minor orders
• Carry out pre & post configuration testing to ensure error free installation
• Provide technical representation at customer & project related meetings
• Ensure quality assurance is maintained
• Maintain associated customer & network documentation
• To be part of a stand-by (on-call) rota supporting the business out of hours
Candidate Profile:
Candidates will be considered from a range of backgrounds but ideally, you’ll have previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Technology, ICT, Cloud, Systems / Network Integrator or similar type of technology managed services provider. Your professional or academic experience is likely to include some of the following:
• HNC in Telecommunications (or equivalent professional qualification)
• Experience as a Field Engineer in telecoms, utilities or data centre environments
• LAN & WAN internetworking skills
• Exposure to Cisco, Alcatel, Nokia, Comtel or similar vendor kit
• Knowledge of network installations, DC chargers, PDH, SDH & sub-rack technologies
• Exposure to fibre optic, radio HRF or microwave radio networks
• Operational Telecoms in a Power System Environment (PDH, SDH, MPLS-TP)
• Power Systems including SCADA & protection
• Proficiency in DC & AC technologies
• Extensive experience in network installation & support
• Strong customer service, problem-solving & communication skills
• Ability to work independently & within a structured team environment
• It is essential for candidates to currently hold OR be eligible to pass BPSS (Basic Check) & SC level security clearance checks.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
NPD Support / New Product Development Support Food / Drink manufacturing Bristol Upto £32k DOE We are currently seeking a NPD Support / New Product Development Support / NPD Assistant for a food company based in Bristol. . Reporting in to the senior New Product Development technologist this role offers an opportunity to join a rapidly growing, innovative Food Manufacturer. The company has award winning experience creating, rolling out and managing bespoke customer food-on-the-move solutions The role of the New Product Development Assistant will involve: Supporting the Development Technologists whilst products are being launched.You will work closely with the Spec team, New Product Development team and Process team. The role may also include tasks such as below ·Organising samples ·Admin (including Data Entry) with a vision to find ways to reduce these tasks ·Creating specifications ·Arrange couriers, packing up samples for delivery to customers ·Participate in customer and Supplier research days ·Create product presentations ·Demonstrate approved products to business ·Preparing products and packaging ·Stock management ·Liaise with other departments ·Monitor and maintain NPD/NPI process ·Ensure internal and external stakeholders are on track The ideal candidate will: - Have a Food Degree - Have previously worked within the food industry - Be confident using Microsoft Office - Have a food hygiene certificate - Have an understanding of specification systems Key Words - Process Technologist, Food Technologist, NPD Technologist, This role is commutable from Wells Taunton, Cardiff, Wales, Gloucester, Avon, Bath Bridgwater, Bristol, Weston Super Mare, ....Read more...
