Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
Documentation: Accurately log all support requests and resolutions in the helpdesk system
Installation and configuration: Assist with the setup and configuration of new IT equipment and software
Maintenance: Perform routine maintenance and updates on IT systems and equipment
Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.Employer Description:RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Generic Tasks
Under general supervision and within limits of authority and product licences, support Agent / Senior Agent in respect of Agency Sales. Contribute towards the strategic growth of the Agency and demonstrate high levels of Customer Service support, maximising potential customer retention and delivering customer satisfaction.
Review and advise upon customer General Insurance requirements
Handle incoming sales enquiries via telephone and email - provide quotations and close sales
Handle Incoming customer enquiries for products within your licenced remit
Act as Life Introducer to obtain appointments for Financial Advisor and NASC team
Identify and initiate cross -sell opportunities and activities to new and existing customers
Acquire and maintain knowledge of NFU Mutual General Insurance products for applicable product licences or in line with agreed personal development strategy
Develop and sustain effective working relationships with customers, all Agency, NFU Mutual and supporting business development staff
Support colleagues with General Agency duties during holiday / sickness absence where appropriate licences or knowledge exist
Administer all networking instructions to meet Agency completion standards
Implement customer payment transactions and processing procedures to maintain Agency credit control
Comply with all applicable sections of the NFU Mutual General Insurance Compliance Manual for the Agency Network, the Agent's Claims Guide, the Agency Guide and any local Agency procedures
Produce correspondence to required timeframes and quality standards
Perform other duties as assigned by Agent / Senior Agent in relation to the general operational tasks of the business
Tasks specific to your role
Handle Incoming customer enquiries for products within your licenced remit
Promote Financial Services and make appointments for the Agency Financial Advisor
Work as a team with incoming call volumes to assist with a fairly distributed workload
Continual training to develop skills and maximise personal opportunity
Knowledge, Skills and Attributes
Be able to communicate effectively, both written and verbal. This may include writing to customers such as within post call letters.
Be able to problem solve, use your own initiative and judgement
Demonstrate attributes of honesty, integrity, due skill, care and diligence
Possess good IT skills to use General Microsoft Office programmes and specific NFU Mutual systems such as iFaces, iAchieve, CRM and Bridge.
Sales and Customer service skills connecting basic knowledge of General Insurance products
Be engaging and accepting of an all inclusive environment and willing to support and coach others where required
Limit of Authority
No regulated advice to be given or implied on cover for unlicenced General Insurance products
No regulated advice to given or implied relating to claims for unlicenced General Insurance products
Claims authority as per the Agency Delegated Claims Authority
Underwriting authority as per the on-line Underwriting Manual
No regulated advice to be given or implied on Financial Services products
BillingCenter authority as per on-line Process manual.Training:You will work towards your:
Insurance Practitioner L3 – Junior Broker Apprenticeship.Training will be via Davies, virtually. 6 hours per week off the job training.Training Outcome:Upon successful completion of your apprenticeship, our business has a wide range of roles/skills that could could be suitable.Employer Description:Financial Services BusinessWorking Hours :Monday to Friday, 9.00 to 17.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working....Read more...
Remit is delighted to be recruiting for an Apprentice Vendor Support Coordinator on behalf of Cox Automotive at their Leeds Site (LS26 0JE). This is a fantastic opportunity to join a well-established family-run business and start your career surrounded by world-leading experts!The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.Duties to Include:
To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts
Supporting Auctioneers during sale days e.g. Simulcast
Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
Training:As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3.
On successful completion, you will receive:
Level 3 in Business Administration
Functional Skills Level 2 in English & maths (if required)
Training Outcome:
There is a huge potential for progression within the company
Employer Description:We are proud to be part of Cox Enterprises, a family run business with a 120-year history of innovation and embracing the next big thing. The story of Cox Enterprises is one of consistent hard work, respect for employees and entrepreneurialism. It’s also about staying true to values that have endured for more than a century. Cox Automotive brings together Cox Enterprises wide ranging global automotive businesses to form our position as the world leader in automotive services. At least one of our over 25 brands worldwide touches every aspect of car acquisition, retail, ownership, remarketing and use.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Analytical skills,Communication skills,Organisation skills....Read more...
• Assist the Account Management Team with daily administrative tasks, ensuring smooth operations.• Learn and support the day-to-day management of customer accounts.• Maintain and update customer records within our Zoho CRM system to ensure accurate data management.• Support the team in managing waste collection schedules, coordinating with suppliers and customers.• Prepare and distribute reports related to financial performance, environmental impact, service performance, and customer feedback.• Assist in invoice processing and resolving any billing discrepancies.• Work closely with vendors and customers to facilitate smooth booking and transaction processes.• Gain knowledge of compliance and legal factors related to waste management.• Provide general office support, including document preparation, filing, and scheduling meetings.Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will have opportunities for career progression within Flame UK upon successful completion of the apprenticeship.Employer Description:Flame UK is a leading waste and environmental services provider to businesses across the UK. Our focus is on delivering the best service in the industry through our frontline team and Account Managers, emphasizing communication, speed of response, and vast industry knowledge. We help businesses with demanding waste management needs and have ambitious growth plans, making this an exciting opportunity for a motivated apprentice to start their career with us.
Role Overview
This is an excellent opportunity for an enthusiastic and motivated individual to join our Account Management Team as a Business Administration Apprentice. The role is primarily focused on supporting our Account Management Team. The apprentice will gain hands-on experience in the day-to-day management of customer accounts, learning the processes and administration behind that, as well as compliance and legal factors around waste management.
They will work with a single team on a set portfolio of customers to deliver the highest standard of service to our customers and vendors. Additionally, they will create and populate reports ranging from financial to environmental and be involved in system processes, booking, and liaising with vendors and customers.
As an administration-focused business, the Business Administration Apprenticeship is an excellent fit for our team. Upon completion, the apprentice will be skilled enough for a role in customer service, account management, sales, finance, or operations. We are ready to take on an apprentice at any time.Working Hours :Monday – Friday 8:30 am – 5:00 pm (30 min unpaid lunch).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Deliver remote and occasional onsite IT support to customers
Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
Install, configure, and troubleshoot Microsoft Office 365 applications and services
Manage your workload using our internal ticketing system
Take customer calls, raise and update support tickets, and ensure timely resolution
Liaise directly with users to understand and explain technical issues clearly
Maintain SLA compliance and ensure high levels of customer satisfaction
Contribute to documentation and internal knowledge sharing
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.Employer Description:Based in Yorkshire, and with over 25 years experience, XPS Solutions Ltd provides a complete range of professional IT services for businesses of all sizes.Working Hours :9am - 5pm Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Customer Support Advisor - Glasgow - Salary up to £26,200 As a Service Support Operator, you'll be the first point of contact for incoming calls, emails, and work requests. You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments. This role operates on a 4-week rotating shift pattern, including a mix of early, mid, and late weekday shifts, with occasional weekend work providing a balanced and predictable work schedule. Key Responsibilities:Manage and respond to calls and emails, ensuring accurate logging and efficient routing.Escalate issues appropriately and follow up to resolution.Use client systems, internal platforms, and Microsoft Office tools confidently.Support with general administration tasks and ad hoc duties.Contribute to the ongoing improvement of service processes and customer satisfaction.Promote health, safety, and quality standards within the workplace.Collaborate with colleagues and provide support during holidays and absences.Person Specification:Excellent communication and interpersonal skillsA confident phone mannerStrong IT literacy (Outlook, Word, Excel)Experience in a customer service or service desk environmentA willingness to learn, adapt and growSalary & Benefits:Salary up to £26,200 (depending on experience)25 days annual leave plus bank holidaysCompany pension scheme at 4%....Read more...
Job Purpose:
We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.
Accurately verify and input new customer orders into our system
Communicate with customers regarding incomplete or unclear orders
Keep customers informed on the progress of their ordersRespond to customer queries via phone and email in a professional and timely manner
Resolve any service-related issues or complaints with empathy and efficiency
Work closely with the dispatch team to ensure timely order fulfilment
Maintain accurate records and activity logs to ensure clear audit trails
Liaise with internal and external suppliers to resolve order-related queries
Provide cross-departmental support to aid smooth business operations
Perform general administrative and office duties as required
Training:
All work based learning
The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours
Training Outcome:
Long-term growth within the company
Skill development opportunities
Job security
Employer Description:Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers.
Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more.
At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.Working Hours :Monday- Friday
09:00- 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
To gain relevant work-based learning within a Business Administration environment to provide a high-quality service to internal and external customers.
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship, be “work-ready” for a customer service role.
Training:
Earn a salary while studying.
Gain job-specific skills.
Study towards a related qualification including literacy and numeracy (if required).
Have regular pastoral support and personal development reviews.
Employed on a 15-month training contract.
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts.
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities.
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles.
There are also opportunities to progress onto higher level apprenticeships.
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager).Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team
This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.
As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 - £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)
You will be responsible for:
? Handle and route incoming calls promptly, ensuring a professional and courteous response.
? Process purchase invoices and accurately maintain service and financial records.
? Organise and manage calendars, arranging appointments and service schedules.
? Support basic bookkeeping functions using Xero
? Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
? Deliver general administrative support across multiple departments as required.
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
? Ideally have 2 years of experience in customer service and 1 year in scheduling.
? Ideally, you will have some accounts experience especially with Xero (full training provided)
? Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
? Excellent telephone manner and interpersonal skills.
? Experience in scheduling and accounting software would be preferred.
What's on offer:
? Competitive salary
? Company pension scheme
? Free on-site parking
Apply today - this is a fantastic opportunity to join a supportive and professional team!
Impor....Read more...
To provide a high standard of support to learners and staff within Learner Services
To provide an excellent responsive customer service to learners, staff and visitors
To administer learner disciplinary processes following suspensions, liaising with colleagues, learners, parents/carers and third parties as appropriate
Maintain accurate, confidential and timely record-keeping and communication
Training:
Business Administrator Level 3
Training Outcome:
To work within a multi skilled team of Learner Advisors providing a range of support services for learners and staff, particularly around learner disciplinaries, admissions and financial support
Employer Description:Scarborough TEC is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.Working Hours :Monday - Friday, 8.30am - 5.00pm.
37-hours per week.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Non judgemental....Read more...
At law Express we pride in professional development, and customer satisfaction, making us a trusted legal firm in the property sector and an exceptional place to build your career.
Preparing and case management.
Professionally handle incoming and outgoing calls to clients, dealing with general enquiries, taking clear and detailed messages, and providing updates where appropriate to support ongoing matters.
Maintain organised filing systems by correctly labelling, archiving, and retrieving electronic and physical files, ensuring all documents are stored securely.
Taking payments securely
Support with any other duties necessary with the level of responsibility of this role as needed.
Training:All training and qualification will be achieved at the workplace. Training Outcome:Permanent position with the company.
Team Leader/Management.Employer Description:Law Express is a leading, client-focused legal services provider specialising in residential property transactions across the UK. We work with first time buyers, new build developers and landlords, delivering a customer-focused experience. Our forward-thinking approach combines expert legal advice, ensuring an efficient legal journey for every customer.Working Hours :Monday to Friday - 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Initiative,Patience,Physical fitness....Read more...
Handle incoming and outgoing post, sorting and distributing appropriately
Draft and respond to internal and external emails professionally
Prepare reports, presentations, and other documents as required
Assist in compiling data and producing reports for management review
Respond promptly and professionally to day-to-day operational issues and escalate when needed
Provide administrative support to ongoing projects, planning activities, and department initiatives
Attend and minute meetings, distributing accurate and timely records
Support the Head Office Call Centre with managing leads and enquiries
Shadow and support HR with any admin duties required
Monitor and respond to customer reviews on platforms such as Google and Trustpilot, maintaining a professional tone and ensuring feedback is appropriately logged and followed up
Support internal communications, helping to draft announcements and updates for staff across the network
Attend off-site meetings and dental practices when required with the Operations Support Manager to assist with operations, events, audits, or training initiatives
Represent the Operations team with professionalism and confidentiality at all times
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
You will work for Genix Healthcare at our head office in LS27 7WF
Full-time position, with 1 day per month studying at Leeds City College, Print Works Campus (LS10 1JY)
Training Outcome:
A full-time permanent position is highly likely upon completion of the apprenticeship
Employer Description:We are a dynamic and growing organisation in the Dental Industry, committed to providing exceptional care and support to our practices. Our Head Office supports our practices with a range of centralised services, ensuring excellence in patient care and business operations. We are committed to investing in people and innovation to continue shaping the future of healthcare delivery.Working Hours :Exact hours TBC, this is a full-time Mon - Fri position.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Assist in the development and implementation of integrated marketing campaigns across digital, print, and event channels
Support product marketing efforts, including competitive analysis, product positioning, and go-to-market strategy
Contribute to pricing initiatives by conducting market research and supporting pricing model updates
Create and maintain marketing collateral, such as brochures, case studies, and presentations
Collaborate with the digital marketing team on SEO, website updates, and email marketing campaigns
Use CRM and marketing automation tools to track campaign performance and customer engagement
Assist in coordinating trade shows, webinars, and customer events
Training:Marketing Executive Level 4 (Higher national certificate Apprenticeship Standard:
Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilize online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Training Outcome:
Following successful completion, there maybe an opportunity to progress onto a degree level apprenticeship
Employer Description:John Crane is a global leader in mission-critical flow control solutions for the energy and process industries. We design, manufacture, and service high-performance products for a diverse customer base across oil & gas, chemicals, pharmaceuticals, and other industrial sectors.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.00pmSkills: Communication skills....Read more...
Front of house, greeting and welcoming customers when they arrive. Be the first friendly face customers see — greeting guests warmly and showing them to their Trackman bay
Confidently demonstrate how to use the Trackman golf system. Get the customers set up in their golf bays, and ensure they know how to use the Trackman system correctly
Pouring drinks (alcoholic and non-alcoholic beverages)
Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit
Maintain high hygiene standards at the bar and throughout the venue
Ensuring cleaning throughout the venue is done on a daily basis, including cleaning the bays, toilets and bar
Monitor stock levels and communicate shortages to management in a timely manner
Answering the telephone and responding to customer enquiries
Process bookings and transactions using our POS system
Checking customers in and out of the venue, processing card payments
Assist in setting up for events, booking people in, showing and demonstrating to the customers how the simulator bay works and ensuring the venue is presentable at all times throughout the event
Responsibility of opening and closing the venue
Play a key role in helping grow our corporate and event business by supporting the coordination of events and group bookings
Manage email and phone enquiries, respond to customer queries professionally and promptly
Assist with scheduling, booking confirmations, invoicing, and general admin support
Help maintain our customer database, track leads, and follow up with potential clients
Support marketing efforts through email campaigns, content coordination, or social media scheduling (depending on experience)
Prepare reports and updates for management to support smooth business operations
Work closely with the leadership team to continuously improve internal processes and the customer journey
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
Over the next couple of years, we’re aiming to expand and open new venues - so this is a great opportunity to grow with us and be part of an exciting journey from the ground up
Employer Description:Golf.One is a state-of-the-art indoor golf centre combining advanced simulator technology, expert coaching, flexible membership, and a social venue—perfect for improving your game or just having fun, no matter the weather.Working Hours :Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The job will be working in the service team so customer service and/or administration skills will be required as the below is a brief summary of the role:
Handle incoming service queries via phone & email
Respond to customer inquiries and provide support via Phone & email
Accurately document customer interactions, issues, and resolutions within our CRM system
Preparing, costing and sending documentation to clients and engineers
Preparing permits and site induction information for submission to clients
Collaborate with internal departments to ensure smooth service delivery
Resolve customer complaints and queries with efficiency and professionalism
Organising accommodation for engineers
Co-ordinating courier collections & site access equipment
Raising departmental invoices
Process customer orders
Any other reasonable task as required by the Customer Support Manager
Training:
Business Administrator Level 3
All training will be in within the workplace
Our TDR training officer will attend monthly visits
End point assessment
Training Outcome:Upon successful completion a full-time position may be offered.Employer Description:The original manufacturers of Speedor, our world leading industrial doors are engineered for endurance. At Hart Doors, we pride ourselves on the performance and reliability of our industrial doors and the reassurance that gives you. Our doors are trusted the world over and manufactured to suit your exact requirements, so they will fit seamlessly into any application year after year.
Durability and longevity are at the forefront of our designs. Our industrial doors are engineered to provide you with more than 20 years of stress-free service.Working Hours :Monday - Friday 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Principal Accountabilities:
Provide administrative support for the Council’s Learning and Development programme including liaison with internal and external facilitators, trainers and HR Advisors, room bookings, photocopying of training materials, preparation of presentations, feedback collated, and records kept.
Provide administrative support to the wider People team on diary management, the requisition and purchasing of goods and services, job evaluations, projects, Human Resources, learning and development and employee relations cases.
Work as a team to identify and implement improvements in service delivery and develop processes and procedures that promote self-service and are efficient, effective and customer friendly. Support the delivery of any training to staff relating to these improvements.
Support the implementation and delivery of a digital learning management system to meet the needs of Colchester City Council, Colchester Borough Homes, and our commercial companies, Colchester Commercial Holdings Ltd to enable accurate training records to be held for all staff which will feed into the wider Learning and Development workforce plan.
Support the delivery of the Council’s Apprenticeship programme to enable us to attract applicants externally and support the development of internal staff and succession planning.
Provide administrative support with our Mentoring and Coaching scheme to ensure relevant training is undertaken and suitable matches are made.
Provide project support on wider People projects as well as meeting facilitation support for the various People meetings including UNISON, Speak Up Now, Wellbeing Champions and employment relations meetings (disputes and conflict resolution including grievances, disciplinary hearings, capability, and ill-health capability hearings) to ensure accurate records are produced.
Support the planning and facilitation of Council wide events including Employee Celebration event, Long Service Awards, the Council’s recognition scheme and Wellbeing. Working with our other Council Apprentices to lead the organisation and running of the annual National Apprenticeship Week event.
Be proactive and passionate about customer service and aim to deliver a quality service that is right first time and ensure that the services deliver in a way which always treats customers equally and is adaptive and sensitive to the needs of all customer groups.
Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely and in accordance with agreed internal procedures and statutory responsibilities.
Training:You will achieve your Learning and Development Practitioner, Level 3.A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18-20 months including endpoint assessment) topics covered include:
Technical expertise Business and Commercial Understanding.
The L&D function.
Management Information and technology.
Identification of training a learning needs.
Designing and delivery of Training and learning programmes.
Evaluation.
Communication and Interpersonal skills.
Teamwork and collaborations.
Training Outcome:Unable to confirm due to Local Government Review.Employer Description:Colchester City Council is a dynamic local authority committed to delivering high-quality services and support to the residents, businesses, and communities of Colchester. It plays a vital role in shaping the city’s future through initiatives in housing, environmental sustainability, economic development, and community wellbeing. The Council also oversees a range of commercial ventures through its companies—Colchester Commercial Holdings and Amphora Trading, —offering diverse career opportunities. With a strong focus on inclusivity, innovation, and public service, Colchester City Council provides a collaborative and forward-thinking environment for those looking to make a meaningful impact in local governmentWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assist in the diagnostics and repair of hardware/software failures and user generated issues
Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
Interact with customers in our store and answer customer queries on the telephone and by digital contact
Assist customers in our store with the purchase of hardware, software, printer ink and accessories
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend company sourced training courses in association with your apprenticeship learning plan
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ProperGeeks offer a mobile repair and support service for home and business, as well as a shop-based service from our Leasowe Road store in Wallasey Village.Working Hours :Monday to Friday, 9am – 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.
As the Sales Manager, you will be responsible for supervising, supporting, and motivating the sales administration team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service.
Responsibilities
- Supervise, support, and motivate the sales office team to ensure high performance and engagement
- Act as the main point of contact for key customer accounts, maintaining strong relationships
- Assist the Head of Sales in managing and supporting the sales team's daily requirements
- Monitor and improve response times to customer queries and orders
- Provide guidance and support to team members on customer communication and problem-solving
- Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
- Analyse current processes and recommend improvements to enhance team efficiency and service levels
- Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
- Track customer interactions, ensuring the CRM system is regularly updated
- Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
- Ensure customer service standards and company policies are upheld across all interactions
Requirements
- Experience in Sales Management or a Supervisory role
- Proven experience in the manufacturing or construction industries
- Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
- A strong customer-centric approach to problem-solving and ensuring customer satisfaction
- Organised, detail-oriented, and able to work under pressure and meet deadlines
- Flexible and open to change within a dynamic and fast-paced environment
- Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
- Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
- A strong team player with strong Excel skills and good analytical skills
Benefits include:
- Competitive salary
- Company bonus scheme
- 25 days holiday plus bank holidays
- Early finish on Fridays
- Pension scheme
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
The purpose of this role is to provide support to the sales and administration team, assisting with a variety of tasks such as data entry, paperwork, and customer service. The successful candidate will learn valuable skills in communication, organisation, and IT, and will have the opportunity to contribute to the success of the business while working towards a recognised qualification. This role is designed to provide hands-on experience in a fast-paced and dynamic environment, with the potential for long-term career growth and development.
Main responsibilities:
Assist with the processing of sales orders and invoices
Handle incoming calls and emails from customers, providing support and answering queries
Maintain accurate records of customer information and orders
Perform data entry and administrative tasks as required, such as filing, scanning, and photocopying
Support the sales team with lead generation and follow-up
Help to organise and coordinate events, such as trade shows or customer meetings
Participate in training and development activities to build skills and knowledge
Adhere to health and safety policies and procedures, ensuring a safe and secure workplace environment
Contribute to a positive team culture and work collaboratively with colleagues to achieve business goals
Company Benefits:
Competitive benefits package
Opportunity to earn a recognized qualification while gaining hands-on experience
Access to company products and services at discounted rates.
Company social events and activities to promote team building and morale
Ongoing training and development opportunities to enhance skills and knowledge
Supportive and collaborative team environment
Training:Business Admin Level 3 apprenticeship standardTraining Outcome:Upon successful completion of your apprenticeship, you will have the opportunity to progress into a permanent role within the company, with career advancement.Employer Description:ATT Fabrications is a reputable manufacturer of windows, doors, and garden rooms based in Spennymoor, Durham. With over 25 years of experience in the industry, they pride ourselves on our commitment to providing high-quality, bespoke solutions for our clients. Striving for excellence in everything they do and are dedicated to delivering exceptional customer service, quality craftsmanship, and innovative design.Working Hours :Monday to Friday 9am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Basic sales skills....Read more...
A fantastic opportunity for a Product Engineer – Japanese Speaking, has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As a Japanese Speaking Product Engineer, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer, who specialise across the automotive sector.
The Product Engineer – Japanese Speaking, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the Japanese Speaking Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Japanese Speaking Product Engineer you will have a strong grasp of both the Japanese and English languages as well as an Engineering background across either electrical, electronic or mechanical engineering principals.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – Japanese Speaking job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
We are currently recruiting for a temporary Administrator to join a well-established leading manufacturing business at it’s Pulborough site near to Storrington.The key purpose of the role is to provide administrative support to the team to achieve timely, accurate and high quality information output, whilst essentially delivering outstanding customer service to both internal and external customers.What’s in it for you as an Administrator? - Pay rate of £13.59 (£26,500) - Hours of work: Monday – Friday: 8:30 – 17:00 (37.5 hour week) - Location: Storrington near Pulborough - Temporary 3 month assignmentDuties of the Administrator - Responding to customer enquiries; pricing requests, delivery information and samples by telephone and email - Handling complaints and preparing credit notes - Administration of bulk orders and call offs, order book and schedule management - Ensure that regular and accurate updates are made on company CRM package, sales enquires - Working with internal and external stakeholders to enhance customer journey; working closely with other factory admins, providing support where required.Requirements of the Administrator - Excellent customer service skills - Previous experience in a similar role - Previous experience of working in a mid to heavy manufacturing office would be advantageous - IT literate in word and excel - Excellent written and verbal communications skills.If interested, please apply now…....Read more...
Key Responsibilities:
Assisting with residential property sales and lettings processes
Preparing and marketing properties for sale and rent (including online listings and brochures)
Booking and conducting property viewings for buyers and prospective tenants
Handling enquiries via phone, email, and in-person, providing excellent customer service
Supporting negotiations between buyers, sellers, landlords, and tenants
Assisting with tenancy referencing and lease documentation
Maintaining and updating accurate client and property records
Supporting the team with sales progression, renewals, and compliance tasks
Learning how to generate property valuations and source new business opportunities
Training:The apprentice will complete a L3 Customer service specialist qualification, they will get full on the job training with the employer as well as support from their SCL trainer, they will receive 20% off the job training per week.Training Outcome:The apprentice can progress within the company once they have completed their Customer Service Specialist L3 . They might want to complete a team leader qualification.Employer Description:About Crucible Homes
At Crucible Homes, we pride ourselves on delivering exceptional service founded on Knowledge, Trust, Integrity, Commitment, and Passion. As a respected estate agency, we support clients through one of life’s biggest milestones—whether buying, selling, letting, or renting property.
Working Hours :Monday to Friday Hours tbc at interview.Skills: Customer care skills,IT skills,Communication skills,Presentation skills,Team working....Read more...
Work under the guidance of the Learning & Development Specialist - Finance to provide support to Customer Accounting in Continuous Improvement initiatives
Support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of the apprentice must contribute to the efficiency of our organisation, assisting all functional areas of Finance, working across teams, building relationships and resolving issues as requested
Handle conflict and sensitive situations professionally and confidentially, adhering to organisational processes and policies
Support the Finance Quality Manager with various Continuous Improvement initiatives, via various methods e.g. phone, face-to-face, email, online/virtual, adapting their style to their audience
Use of multiple IT packages and systems relevant to the organisation in order to: prepare and send emails, speak on the telephone, perform financial processes, record and analyse data
Support the Finance Quality Assessor with the completion of monthly Quality Assessments, across various teams within Finance, including our outsourcing business partners
Assist the Finance Learning & Development Specialist with coordination, scheduling, communication, and facilitation of training, including identification of any training gaps and supporting both existing and any new onboarded agents with their training plans
Training:Business Administrator Level 3.Training Outcome:Opportunities to progress within the Customer Accounting function, including:
Query Handling
Finance Quality Assessor
Finance Learning and Development Trainer
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday 09:00 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical....Read more...
