Responding in line with SLAs to customer support requests:
Telephone
Email
Connectwise
Verbal
Answering telephone using standard procedures:
Logging support calls onto helpdesk software (Connectwise) if customer has not already logged
New user creation for customers
Daily backup checks
Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site
Keeping customer updated when working on support tickets via Connectwise
Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required
Entering time on Connectwise
Creating documentation on any installations, or updating calls as required
Transfer of equipment from reception to Flex work area.
Assisting all members of Flex
Potential customer site visits as role progresses alongside Flex staff member therefore ability to drive would be preferred.Training:Information Communications Technician Level 3.Training Outcome:The right candidate will have the opportunity to secure a full-time position with the employer and continue to grow their career within the business.Employer Description:Flex initially grew out of working as part of one of Shropshire’s largest accountancy practices. The skills and knowledge our team acquired by working within the professional services industry has been the perfect grounding for working with many businesses. Integrity, professionalism, the very best services and implementing cost efficient solutions are at the top of our list.Working Hours :Monday - Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
The Sales Administrator Apprentice will be responsible for the following duties:
Sales Support:
Assist the sales team with processing customer orders, preparing quotes, and managing sales enquiries
Respond promptly to customer requests, providing accurate information and resolving issues to support the sales cycle
Customer Support & Communication:
Be the initial point of contact for new and existing customers via phone or email
Develop and maintain strong relationships with clients to encourage repeat business and referrals
Dispatch Team Support:
Collaborate with the dispatch team to ensure accurate and timely order packing, facilitating prompt delivery to customers
Assist with the receipt and processing of incoming goods, ensuring supplier deliveries are efficiently checked, recorded, and stocked in a timely manner
CRM Management:
Perform administrative duties such as maintaining customer records, updating CRM tools, and ensuring the seamless coordination of sales operations
Returns Support:
Provide administrative support such as issuing Returns Merchandise Authorisation (RMA) documentation to the customers, updating information on the RMA Tracker and chasing customers and suppliers for updates on the RMAs progresses
Training:Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.Employer Description:Based in the south of the UK, Eurofyre Ltd is a privately owned company established in 2007. Eurofyre is a global provider of specialist fire detection and associated safety products for commercial and industrial applications. Eurofyre’s key objective is to manufacture, supply and promote fire detection solutions that are designed to give users time to respond to possible threats before the loss of critical infrastructure, high-value assets, business and, most crucially, life.
Eurofyre works closely with representatives all over the world to enhance the service they provide to their customers. We do this by providing concise online literature, specific training programs and exceptional pre and post-sale technical support.Working Hours :Mon - Thu 8.15am - 4.45pm; Fri 8.30am - 4pm
These hours can be flexible to work around means of transport to Eurofyre.
The vacancy hours are to suit the successful applicant and can be between 30 and 40 hours.Skills: Customer care skills,Problem solving skills,Team working,Strong multi-tasker,Time management,Great communicator,CRM and software proficient,High attention to detail,Goal oriented,Career driven....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Woking
A leading Datacentre Provider in Woking are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Provide comprehensive adminstrative support to business operations
Ensure effective coordination between clients, suppliers and internal teams while maintaining high standards of customer service and operational efficiency within the signage and manufacturing enviroment
Manage all client communications including quotations, project updates, and delivery schedules
Process quote requests and revisions in accordance with company procedures
Resolve customer queries and complaints within agreed timeframes
Maintain customer satisfaction through proactive communication and follow-up
Update client records and correspondence files accurately
Coordinate project workflows between design, production, and installation teams
Schedule deliveries and coordinate with external contractors
Monitor project timelines and escalate potential delays to management
Support procurement activities and supplier coordination
Maintain accurate records of orders, and project documentation
Perform data entry and database maintenance with high accuracy
Prepare correspondence, and documentation as required
Provide administrative support to General Manager and team members
Ensure all documentation meets company quality standards
Support continuous improvement initiatives
Assist in maintaining ISO/quality certification requirements (if applicable)
Contribute to process documentation and updates
Training:Once a month online workshops with the college and in the workpace. Level 3 Business Administrator apprenticeship standard delivered by EKC Training.Training Outcome:Possibility of a permanent job for the right candidate.Employer Description:Medash Signs is a signage company founded in 1977, located in Ashford, Kent. They specialize in designing and producing a wide variety of bespoke business signs and offer a comprehensive service from concept to installation. With over 40 years of experience, they pride themselves on excellent customer service and attention to detail.Working Hours :Monday to Friday 8am to 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working....Read more...
Assisting the Sales and Trading teams with administrative tasks including tender processing, checking consumption levels are accurate, quote preparation, credit checking applications and contract processing
Completing quality control checks on completed sales and ensuring expected standards are met at all times
Assist the Sales team with aftersales care by liaising with brokers by confirming lock in confirmations and chasing any further documentation required
Supporting the business by assisting in the preparation of renewal opportunities
Assist the Billing team with pricing customers that are on out of contract rates
Support back-office in providing aftersales support and customer care
Support Account Managers (the Sales team) in their day-to-day sales processes
Generate and submit customer quotations as and when required
Generate reports as and when required
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
Provide welcoming and efficient reception services, greeting and signing in visitors, ensuring a well-presented environment
Answer the telephones, monitor and reply to emails, deal with day-to-day queries, ensuring high quality communication and customer service
Support with events arrangements, room bookings, visitor arrangements, taster days, and parent’s evenings
Offer flexible support and show initiative in identifying and completing tasks that will assist with the growth and vibrancy of the centre, contributing as part of a high performing and forward-thinking team
Ensure that Bursaries are completed each week for learners who are eligible and sent to Finance for processing
Provide administrative functions for the centre such as tracking orders, supplies and stationery, liaising with suppliers, travel/transport providers
Support in the production and upkeep of business systems such as databases, spreadsheets or documents
Maintain a presence “front of house” supporting high standards of customer service, supervision and support
Support effective communications with parents, carers, stakeholders including arranging meetings, tracking reviews, following absences, recording holidays or leave etc.
Training:
20% off the job training - Newcastle College (ST5 2GB)
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:As a charity based in the midlands, we support individuals into meaningful employment through Supported Employment and Individual Placement Support. We also provide education programs for those who have struggled in traditional schooling and offer social care services for people with learning disabilities.Working Hours :Monday- Friday, 36.5 hours.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Creative,Initiative....Read more...
Customer Service Advisor
Fixed Term Contract
Construction Equipment / Vehicles
Thurrock, RM20 3AL
£13.53 per hour
Day Shifts, Monday-Friday
Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.
Key Responsibilities - Customer Service Advisor:
- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries
Required Skills - Customer Service Advisor:
- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations
Package - Customer Service Advisor:
- £13.53 per hour
- Monday-Friday 8:30-5pm (1 hour lunch break)
- 6-12 month fixed term contract
Interested? To apply for this Customer Service Advisor position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
Logging calls on the helpdesk
Answering customer queries and learning customers IT systems
Providing first line IT support
Triaging calls and escalating where necessary to second line support
The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
Conducting training to familiarise yourself with technologies in use within client environments
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:At ITQED, we specialize in delivering comprehensive and responsive IT solutions. Our team of skilled engineers are based in Arborfield, Reading, and are dedicated to providing personalized service to businesses. Regular maintenance visits are scheduled to ensure the smooth operation of our client’s IT systems. We encourage you to reach out to us for more information on how we can support your business IT needs.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills....Read more...
Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer’s operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
Training:Business Administrator Level 3
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop. Identify, track and support 6-hours of off-the-job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:After successful completion of the apprenticeship there is the potential of a permanent position.Employer Description:As a global freight forwarder, DSV provides and manages supply chain solutions for thousands of companies every day. Whether you are a small family-run businesses or large global corporation we focus on keeping your supply chains flowing through operational excellence and sustainable growth. This is at the core of our purpose, vision and mission.Working Hours :Full time - Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
SPECIFIC DUTIES
Order Processing:
Efficiently process sales orders, ensuring accuracy in a timely manner.
Coordinate with various departments to fulfil orders and address any discrepancies.
Back Order Processing:
Regularly review and process new back orders.
Manage date changes for back orders in both customer orders and the ERP System.
Communicate and provide guidance to customers regarding revised dates.
Execute necessary actions to force back orders and ensure alignment with the original order
Ensure accuracy by matching forced pick notes with customer notes.
Address and respond to progress and chase reports promptly.
Customer Support:
Provide excellent customer service by responding to enquiries, resolving issues, and addressing customer concerns in a timely manner.
Collaborate with the sales team to ensure customer satisfaction and retention.
Documentation and Record Keeping:
Maintain accurate and up-to-date records of customer interactions, transactions, and sales activities.
Communication and Coordination:
Act as a liaison between the sales team and other internal departments to facilitate information flow.
Communicate order status and updates to customers and internal stakeholders.
Quotation Support:
Prepare and issue sales quotations to customers.
Collaborate with the sales & commercial team to ensure quotes align with customer needs and company policies.
Sales Team Assistance:
Support the sales team with administrative tasks, including the following:
Managing customer portals up to the point of despatch.Schedule and record outgoing stock deliveries to our major clients efficiently.
Attend to incoming calls and provide professional telephone support.
Create and prepare export documentation.
Initiate and manage the process of raising collections & insurance claims.
Verify the accuracy of all printed pick notes against the system.
Ensure that pick notes are correctly forwarded to the transport department.
Regularly manage and respond to emails in the sales inbox.
Print and supplement new orders with any additional information.
Process and fulfil proof of delivery (POD) requests efficiently.
Maintain organised filing and archiving systems.
Other ‘Ad-Hoc’ duties as and when required for the business.
Data Entry and Analysis:
Enter and maintain accurate data in our ERP system.
Assist in analysing sales data to identify trends and opportunities for improvement.
Training:
Training will be completed with City of Wolverhampton College
Training Outcome:There may be the opportunity of a full-time position upon successful completion of the apprenticeship. Employer Description:Barton Storage Systems, your trusted trade-only supplier with over 60 years of excellence serving the UK and international markets. Through our UK distributor network, we deliver premium-quality storage equipment, innovative handling systems, and reliable access solutions that meet evolving industry demands.Working Hours :Mon - Thursday 8:30am-5pm / Fri 8:30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Digital Product Knowledge & Delivery
Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss, demo, customise and support these products
Support the setup of Achieve courses for instructors—customising content to align with syllabi, updating courses for new editions, and scheduling assignments to drive usage and engagement, under the guidance of the Senior Digital Success Manager.
Deliver engaging product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs.
Customer Support & Adoption Success
Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions.
Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup.
Monitor course activation and engagement using reporting tools (like PowerBI) and flag courses that are doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker.
Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development.
Sales Enablement & Lead Generation
At key times in the year, help uncover new digital business leads through desk research and data analysis (with direction from the Associate Director of Sales).
Always pass along any new sales leads that arise from customer conversations or training sessions.
Support the sales team by ensuring digital activity is properly tracked in Salesforce, and help deliver and log course access information as needed.
Communication, Troubleshooting & Collaboration
Be the first point of support for Achieve-related troubleshooting (including student issues), escalating more complex problems to the US team where needed.
Work with Marketing to improve customer communications around onboarding and product features and updates. Suggest ideas to enhance the overall digital customer journey.
Share updates and insights with the wider sales team—keeping them informed about trial progress, adoption success, and customer feedback across different regions.
Training:To meet the requirements of the Level Publishing Professional apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events1-2-1s with your coach and line managerObserving and shadowing colleaguesWriting up learning reflections for your portfolioTraining Outcome:Full time employmentEmployer Description:Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, they facilitate teaching and learning opportunities that spark student engagement and improve outcomes.
They provide educators with tailored solutions designed to inspire student curiosity and measure progress.
Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, EBI-MAPworks, iclicker, REEF and Hayden-McNeil.Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Direct responsibilities of the role include:
Maintain and update the CRM system with accurate customer and prospect information
Assist in the creation and scheduling of email sales campaigns, including drafting content and tracking engagement
Log all customer interactions and activities to ensure a clear record of communications and follow-ups
Support the sales team with lead generation, research and qualification of new business opportunities
Help prepare sales proposals and presentations for prospective clients
Respond to inbound customer enquiries via phone and email, providing timely and professional support
Monitor and report on campaign performance and customer feedback to the wider team
Collaborate with the marketing team to align messaging and support promotional efforts
Participate in team meetings and contribute ideas to improve customer engagement and sales processes
Learn and apply best practices in customer relationship management and sales techniques
Training:Your apprenticeship course will involve regular training with Diverse Futures, alongside plenty of on-the-job training, coaching and mentoring. We would expect at least 20% of your working hours will be spent training or studying. It is likely to be a Customer Service Specialist apprenticeship, and we will confirm at interview.Training Outcome:It is likely that there will be an opportunity to take up a full-time permanent position once the apprenticeship successfully completed.Employer Description:CitNOW Group is a global software company that helps car dealerships and manufacturers connect more effectively with their customers. Our technology makes the car buying and owning journey more transparent, personal, and engaging for customers —so they feel confident and informed at every step.
We’re made up of 12 global software businesses, and our applications and solutions are trusted by customers in over 82 countries, including Mercedes-Benz, BMW and Ford! Whether it’s video, messaging or data platforms, we’re transforming how the automotive world interacts with its customers across the globe.
We have a strong ‘one-team’ culture that values collaboration, wellbeing and personal development. We’re proud to offer an inclusive working environment where everyone, no matter their background or experience, is supported and appreciated.
Behind every successful software company is a passionate team of customer-facing professionals, from Sales to Customer Success - who build trusted relationships with customers, discover their needs and help them to achieve their goals. These teams play a vital role in delivering exceptional service and ensuring every interaction creates meaningful value for the customer.
This is a fantastic opportunity to kick-start your career in the software industry as a Sales Apprentice, working alongside experienced Sales and Customer Success professionals in a fast-growing business. You’ll gain hands-on experience in supporting lead generation, sales processes, and driving customer engagement - all while helping the CitNOW Group deliver outstanding customer experiences that ensure satisfaction and long-term growth.Working Hours :Monday to Friday on a hybrid working contract with two office-based days in Wokingham per week (Tuesdays and Thursdays)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
Assist the sales team in generating leads and following up on inquiries
Support with preparing quotes, processing orders, and maintaining accurate customer records
Learn to identify customer needs and recommend suitable products or services
Build product knowledge and keep up to date with industry developments
Help maintain CRM systems and support data entry and reporting tasks
Provide excellent customer service through phone, email, and face-to-face interactions
Attend training sessions and complete apprenticeship coursework as required
Training:
All work based learning
The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours
Training Outcome:
Long-term growth within the company
Skill development opportunities
Job security
Employer Description:Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers.
Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more.
At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.Working Hours :Monday - Friday, 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
* Coordinating customer appointments for home surveys and installations
* Managing inbound and outbound communications via telephone and email
* Providing timely updates to third-party partners involved in lead generation
* Maintaining accurate records across spreadsheets and internal databases
* Ensuring a seamless customer journey through every stage of the service
* Responding to enquiries and resolving issues in a professional manner
What we are looking for:
* Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
* Confident using Microsoft Office, Google Suite, and PDF tools
* Proven customer service background, ideally 4 years.
* Experience in housing or scheduling within a maintenance or energy sector is advantageous
* Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
* Competitive Salary
* Bonus scheme
* Company pension plan
* Cycle to work initiative
* Free on-site parking
* Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Main role / Responsibilities [will include but not be limited to]:
Travel to schools and business customer sites to provide on-site IT support.
This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well!
Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment.
Respond to support tickets and escalate complex issues to senior engineers when needed.
Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems).
Help maintain IT asset inventories and documentation on-site.
Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools.
Maintain a high level of professionalism and customer service at all times.
Learn from experienced engineers and participate in relevant training and certification programmes.
Desirable Skills:
Professionalism.
Customer service.
Good hygiene.
Punctuality.
Personal Qualities:
Friendly & professional.
Adaptable.
Great communication skills.
Great presentation skills.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information communications technician qualification.Training Outcome:The apprentice will be considered as a real team member, and they will be able to make a real impact in the company's growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if they are the right fit for each other.Employer Description:We're dedicated to empowering businesses, schools and individuals alike with the tools they need to thrive in an ever-evolving digital landscape.
From bespoke IT Support to state-of-the-art IT Solutions services, our mission is to transcend boundaries and catalyse progress. At Apollo Technology, we don't just embrace change; we drive it. Join us on a journey of innovation, where possibilities are limitless and the future is within reach.Working Hours :Between 8.30am-5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Gregor Heating is a trusted and well-established provider of heating, electrical, and renewable services across Bristol and the South West. With a strong focus on customer care and high-quality service, we are proud to support our local community through reliable installations, maintenance, and expert advice.As an Office Apprentice, you will provide day-to-day support to our Customer Service teams across the Installation, Servicing, and Repair departments. This is a varied and hands-on role offering valuable experience in office administration, customer care, and internal coordination. You will be learning while working, helping ensure our customers receive the excellent service Gregor is known for.
At Gregor Heating, our Customer Care Team sits at the very heart of what we do. If you’re looking to build a career in a supportive, fast-paced environment where no two days are the same, this is where you belong.You’ll join a close-knit team of friendly, dedicated professionals who take real pride in helping people. The Customer Care Team works hand-in-hand with our engineers, and technical support staff to ensure our customers receive outstanding service - whether it’s answering questions, booking appointments, or resolving issues with warmth and efficiency.We’re not just answering phones or replying to emails - we’re building lasting relationships with homeowners, landlords, and commercial clients across the South West. You’ll be their first point of contact and their go-to for reliable support for any plumbing issues from their recently purchased new build home.Working with us means gaining hands-on experience in a dynamic service environment, learning how a leading heating and renewables company operates from the inside out. You’ll develop essential skills in:
Customer communication - delivering empathy, clarity, and solutions across multiple channels (phone, email, live chat)
Problem-solving and coordination - working behind the scenes with engineers and planners to get things sorted
Technical knowledge - learning the basics of heating systems, renewable energy products, and common service needs
CRM systems and workflow tools - becoming confident with tools that keep operations running smoothly
Plus, you’ll grow your understanding of the construction sector at a time when home efficiency and sustainability are more important than ever.
Your role will include:
Assist in answering and directing incoming phone calls and emails in a professional manner
Help log customer enquiries, service requests, and job bookings accurately into our systems
Support team members with scheduling engineers and confirming appointments
Help prepare and send out quotations, invoices, and appointment reminders
Maintain accurate records and ensure documentation is filed or updated correctly
Assist in handling customer feedback, complaints, and follow-up queries under supervision
Contribute to internal communications across departments (e.g. passing messages to engineers or suppliers)
Carry out general office duties such as photocopying, scanning, and data entry
Participate in training sessions and complete apprenticeship coursework on time
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Level 3 Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We’re a friendly, family-run local business that has been helping families in and around Bristol, Bath, South Gloucestershire and North Somerset to heat their homes and keep warm and cosy for over 35 years (becoming a limited company in 1999).Working Hours :Monday - Friday (08:00 - 16:15)Skills: Attention to detail,Communication skills,IT skills....Read more...
Monitor the accounts receivable ledger for outstanding balances and discrepancies
Record and update customer contact and payment information accurately
Assist with daily banking tasks and payment allocations
Learn to use accounting and credit management software
Support the production of aged debt reports and performance tracking
Provide general administrative support to the wider finance team as needed
Training:
Working towards a Senior Credit Controller - Level 3 Apprenticeship
Training Outcome:
Once the apprenticeship is successfully completed, if you're the right candidate for the job, you will be encouraged to stay with the company and work your way up the ladder
Employer Description:NSSLGIobaI is a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Attention to detail,Organisation skills,Customer care skills,Number skills,Initiative....Read more...
Customer Support ExecutiveRamsgate, Kent £££ DOE Permanent, Full Time - 08:00 – 16:30 – Mon – Thurs, 15:30 finish on FridaysBenefits:• Extremely Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingWhat you’ll need:• Are you an expert negotiator who is used to building excellent relationships with both internal and external clients? • Can you remain effective in a fast-paced work environment? • Would you like to work for an international manufacturer with a local, family vibe?The Job – Customer Support Executive• Build and maintain strong customer relationships • Resolve customer queries as they arise • Work with dedicated customer accounts, scheduling orders as required, quoting units and negotiating to provide the best commercial opportunities for the business• Help to address technical issues between workshops and customers. • Communicate Customer Status reports for assigned accounts which require these.• Raise works orders.About You – Customer Support Specialist• Working in a fast paced and varied job whilst maintaining quality work• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts• Strong analytical, administrative and organisation skills and excellent attention to detail• Innovative and enthusiastic• Ability to work under pressure, to tight deadlines and multi task• Strong communicator (written and verbal)• Creative and outgoing• Well organised and self motivatedWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.
Act as the first point of contact for students, staff, and visitors at the college Innovations reception
Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments
Support the delivery of excellent customer service across the college
Maintain accurate records and update databases as required
Assist with the creation and scheduling of engaging content for the department’s social media platforms
Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment
Report any maintenance or health and safety issues promptly
Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship
Complete coursework and assessments on time with the support of your line manager and training provider
Training:
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.Training Outcome:Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.Employer Description:Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.Working Hours :Monday - Friday 8.30am - 4.50pm - flexibility required.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
Customer Support ExecutiveRamsgate, Kent £££ DOE Permanent, Full Time - 08:00 – 16:30 – Mon – Thurs, 15:30 finish on FridaysBenefits:• Extremely Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingWhat you’ll need:• Are you an expert negotiator who is used to building excellent relationships with both internal and external clients? • Can you remain effective in a fast-paced work environment? • Would you like to work for an international manufacturer with a local, family vibe?The Job – Customer Support Executive• Build and maintain strong customer relationships • Resolve customer queries as they arise • Work with dedicated customer accounts, scheduling orders as required, quoting units and negotiating to provide the best commercial opportunities for the business• Help to address technical issues between workshops and customers. • Communicate Customer Status reports for assigned accounts which require these.• Raise works orders.About You – Customer Support Specialist• Working in a fast paced and varied job whilst maintaining quality work• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts• Strong analytical, administrative and organisation skills and excellent attention to detail• Innovative and enthusiastic• Ability to work under pressure, to tight deadlines and multi task• Strong communicator (written and verbal)• Creative and outgoing• Well organised and self motivatedWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers
Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship
At the end of the Apprenticeship be “work-ready” for a customer service role
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles
There are also opportunities to progress onto higher level apprenticeships
Employer Description:We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.Working Hours :Full time and flexible working. Exact shifts to be confirmed.
(Part-time hours available, min 22.5 hours, to be arranged with manager)Skills: Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude....Read more...
r2p UK Systems Limited supply and support a wide range of hardware products and software services and have combined tasks from several areas to form this excellent opportunity. Predominantly an administrative role, the successful applicant will be flexible enough to turn their hand to physical goods handling as part of their day-to-day activities.
Key Responsibilities will include:
Stock Management
Organising and managing physical stock items in our Crawley office, ensuring goods are stored in the correct areas and labelled correctly and entered onto our systems accurately
Placement in and removal of goods from stores when required
Stock audits
Recording all stock items accurately for the entire Uk business to ensure what our systems say reflects reality
Co-ordinating with our satellite office regarding their stock management
Flagging when stock items for key and long-lead time items runs low for re-ordering
Re-organisation of stock placement to accommodate product and project demands and variations
Stock management software/tools admin, reporting and analysis
Warranty & Repairs Management ("RMA")
Open RMA Ticket System ticket tracking
RMA logistics
Supporting admin regarding RMA tickets
RMA activity co-ordination
Preparing information for RMA invoices
Customs co-ordination & support
Serial number tracking into Stock Mgt System (and when sold for which project)
Goods tracking in RMA process flow
Warranty tracking
Managing status of goods under repair with suppliers and r2p Group companies
Logistics Management
Organising, managing and tracking the shipping and delivery of goods/parcels to and from r2p with external logistics companies
Managing goods import and export via our customs agents
Pricing up options for shipping goods
Packing and labelling goods
Receiving and directing received goods into storeroom to internal requester
Goods inspection support
Serial number collation into r2p systems
Procurement Management
Assisting identifying new suppliers
Supplier interaction (including stock and price requests)
Creating and maintaining r2p supplier price list
Supporting goods ordering (incl preparing information for supplier orders)
Tracking open orders and ensuring relevant team members are regularly updated on status
Supporting proactive and strategic stock ordering based on past customer sales
Project Procurement support - assisting what needs to be ordered, from whom and when for customer projects
Other Activities may include:
Project Administration Support
Customer procurement/bid activities support
Ad hoc administrative support to Office Manager
Ad hoc support to Managing Director such as data gathering
Collating information on systems
Assist with support team
Data gathering and research
Presentation creation support
Information collation for internal requesters
Training:Business Administrator Level 3.Training Outcome:On successful completion of the apprenticeship, the intention is to offer a permanent role once the candidate has successfully completed their training.Employer Description:The r2p Group stands out as a beacon of innovation and excellence. Founded with the mission to design and develop intelligent technology systems that set the highest standards in quality and safety, r2p has become synonymous with cutting-edge solutions for the mobile transport sector.
Headquartered in Flensburg, Germany, the rapidly growing r2p Group operates internationally in 45 countries. Driven by a vision to revolutionize the landscape of intelligent transportation solutions, their commitment to quality, innovation, and customer service is unwavering, as they continue to push the boundaries of what is possible.Working Hours :40 hours per week Monday - Friday - 8am to 5pm with breaks and half hour for lunch including one day for study with blended learning at Crawley CollegeSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Physical fitness,Good Time Management,Flexible,Reliable,Hardworking,Multi-tasker....Read more...
