Your duties will include:
Answering 1st line support calls by telephone, you must be clear and articulate
Monitoring of Customer systems and Cloud based Services
IT recycling – Hands on disassembly of IT equipment ready for recycling
New Computer systems build and preparation
IT workshop repairs
Training:
Information Communications Technician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:A local IT support company, with an established customer base, supporting local businesses. Computer repair workshop facilities, IT recycling, Computer sales and Installation.Working Hours :Monday - Friday (Hours to be confirmed)Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary – 25 days Annual Leave Plus BH (32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program
The Candidate & Role:
Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RC Customer Service Advisor....Read more...
As part of your daily duties, you will:
Learn all about Hexcel’s Quality Management System (QMS); it’s requirements and what drives its application
Become familiar with Hexcel’s Product range, the Production Processes and the machines used
Become familiar with Hexcel software systems, Global and local, used to support QC and QA with a view to assisting with routine problem resolution
Gain a sound understanding of internal and external testing requirements within our QC laboratories and IPC areas
Experience Customer specification reviews and negotiations
Support the resolution of internal and external Customer queries
Assist investigations, Quality Projects and data collection exercises for the department under the guidance of the Quality Engineers to support Customer and business initiatives and development
Learn, and if required, assist with the preparation, authorisation, distribution and filing of Release Certification and Test Reports according to customer and specification requirements, liaising internally and externally when necessary
Learn the different problem-solving techniques within industry; 8D, 5 why, fishbone etc.
Support with any task set by the Quality Manager that is supporting the Quality Department function
Training:You will undertake a Level 4 Quality Practitioner Apprenticeship with an Ofsted rated Outstanding training provider, CSR Scientific Training, which will include:
Fully recognised apprenticeship qualification - Level 4 Quality Practitioner
On-the-job competency training
Monthly online lectures
A continuous improvement project
This apprenticeship is professionally recognised by the Chartered Quality Institute (CQI) and successful completion of this programme provides opportunity for Practitioner registration with the CQI. CSR are an approved provider and when you enrol onto this apprenticeship, you are entitled to 50% discount for Student membership for the first 2 years with the CQI.Training Outcome:To obtain a Quality Technician or Internal Audit role.Employer Description:From Roger Steele’s post-war laboratory in the basement of a suburban home to the production of the lunar struts of the Apollo 11 lunar landing module, Hexcel has been synonymous with innovation throughout its history. Hexcel was ready when the defence aerospace industry needed strong lightweight materials following World War II, and our company remains a leader in delivering innovative advanced composite solutions to our customers.Working Hours :Monday - Friday, 08:30 - 16:45Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions.
Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
Working on PowerShell and scripts.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers.
More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
To provide the necessary knowledge, expertise and drive to deliver professional, high-quality Technical Support across the range of industrial software and hardware products that MAC Solutions provides
To help the company to continue to provide the Value-added Technical support that it has been providing to our customers by achieving the highest levels of customer satisfaction
To provide high quality, telephone, email and web-based, technical support on a wide range of Industrial Software and Hardware products, following operating procedures and standards
Demonstrate and maintain good communication between the customer and team
Be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required
Training:Apprentices will undertake the Level 6 Digital and Technology solutions professional degree apprenticeship studied at University of Staffordshire. Apprentices will complete launch weeks at our Stoke-on-Trent campus for 1 week per semester. On completion of the programme, apprentices will achieve a BSc (Hons) Digital & Technology Solutions.Training Outcome:
Senior Support Engineer
Consultancy
Employer Description:M.A.C. Solutions was established back in 1996 and offers career opportunities for team members to work with competitive and comprehensive Industrial IT products and services for manufacturing and infrastructure businesses.
Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in Redditch, our employees are our greatest asset and our success is founded on their knowledge and competence.
Consequently, we have a strong culture of employee engagement and personal development and this is backed up by our many awards and accolades.
We are a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make M.A.C. Solutions even more successful than it is today.Working Hours :Monday to Friday
8.45am – 5.15pm
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Self motivated,Inquisitive personality....Read more...
Answer incoming customer inquiries
Engage with customers in a friendly and professional manner while actively listening to their concerns
Resolving specific customer queries on their behalf
Pro-actively solving problems
Developing and maintain a good understanding of our systems, couriers and products
Applying credits and checking invoices where required
Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required
Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required
Maintaining trackers and spreadsheets to ensure customer service levels remain high
Administration duties that revolve around maintaining documents and supporting the wider team
Other duties as requested to support the team
Training:
All training will be carried out at the employers location
Training Outcome:
The apprenticeship could lead to further career progression & apprenticeship qualifications in the future, subject to the employers requirements
Employer Description:Our company is growing at pace but remains a small team, so it’s an exciting opportunity to join an organisation where you can make a real difference and feel a key contributor to the success.
Passionate and motivated people are the driver behind our growth so we’re looking to expand our team and you could be part of our success story.Working Hours :Monday to Friday 9am- 4pm or 9am- 5pm (35 - 40 hours per week)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
We are seeking to appoint a Customer Services Assistant (please add same as previous advert because I didn’t save it!)Working 20 hours per week (typically Monday to Friday) and reporting to the Centre Manager, this role will provide support in delivering all aspects of administration, relating to Event bookings. Start and finish times may be flexible and if required, you may, with reasonable notice, be required to work weekends and evenings to support specific Events.You will be responsible for :
Responding to all customer enquiries relating to new and existing bookings;Maintain and administer the bookings system including the management of all customer data;Administer all bookings, including; assisting with quotes, issuing of contracts and liaison with finance for invoicing and managing cancellations;Communication with all internal stakeholders regarding Event requirements, final numbers, etc. including; Head Chef, Bar Manager, FinanceResponding to client feedback in preparation for and post Event.
As a member of a small team you will be required to support other general office administration duties and provide cover for other team member absences. On occasions, you may be the designation Centre Duty Manager.Benefits:
Competitive SalaryPension28 days holiday (including Bank Holidays)
Due to the requirements of this role and the requirement for team collaboration this role is not available for remote working. ....Read more...
Provide 1st line support for the Service Desk
Work on support tickets and provide project support to senior engineers
Assisting the setup of desktops & laptops
Dealing with ticket queries including password resets, new user requests and fault logging
Assisting with infrastructure refreshes
Telephony rollouts
Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
Liaise with internal customers to ensure that services are being delivered
Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Your training will be delivered in 2-day blocks every 4-6 weeks, this will be in our online classrooms
You will be working with a specialist coach from Baltic Apprenticeships
Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Aspire Technology Solutions are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices at Pipewell Quay on Gateshead’s Quayside. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.
Baltic Apprenticeships have teamed up with Aspire Technology Solutions to offer a free, exclusive IT Bootcamp! Bootcamp attendees are offered a guaranteed interview. Please apply for more details.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
ð¨ NOW HIRING: Support Assistant Permanent Position ð¨
ð Location: Christchurch/ Hurn
ð¼ Job Type: Permanent
ð Hours: 30 hours per week
ð° Pay: £12.21 per hour
Were currently recruiting for a number of Support Assistants.
Role Overview:
As a Support Assistant youll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
ð Working Hours:
- Training Week (Week 1): Monday to Friday, 8:00 AM 4:00 PM
- Shift Pattern (After Training):
- 3 days on / 3 days off
- Flexible rotating shifts:
- Early: 3:00 AM 1:00 PM
- Late: 3:00 PM 1:00 AM
- Overtime available
To be successful for the Support Assistant worker you must:
- Full UK Driving Licence Essential
- DBS Check cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
Ready to be the friendly face that helps people through their journey?
Join us and be part of a dynamic team making a real difference.
Apply now and start your training soon!....Read more...
Event Support and Technical Management:Provide autonomous technical support and management for events, ensuring seamless operation of all AV components.
Stakeholder Collaboration:Work collaboratively with performers, public speakers, presenters, clients, event organisers, support teams, external contractors, and management to facilitate effective communication and event delivery.
Client Consultation:Advise and guide customers on AV requirements for various scenarios, manage expectations, and address any concerns or complaints.
System Design and Installation:Design integrated audio-visual systems tailored to customer needs and specific project environments. Plan, install and configure AV over IP systems to ensure optimal performance.
Videoconferencing Coordination:Coordinate and conduct videoconferencing setup and testing, ensuring adherence to required specifications and optimal performance.
IT Support:Install and support the use of personal computers, servers, and digital signage as part of integrated AV solutions.
Content Creation:Capture, edit and post-produce audio and video content to support client projects and events.
Virtual Events Management:Plan and manage virtual events and online broadcasts, ensuring high-quality delivery and user engagement.
Quality Assurance:Analyse the design, planning and execution of services through testing and customer feedback. Diagnose issues, evaluate emerging technologies and recommend improvements.
Training Provision:Develop and provide technical training for inexperienced end users to ensure effective utilisation of AV systems.
Administrative Duties:Carry out administrative tasks related to AV services, including logging requests, updating event calendars, tracking project progress, producing purchase orders, processing invoices, and managing email communications.
Equipment Maintenance:Maintain audio-visual equipment and associated inventory across various spaces, ensuring systems are event-ready and meet specific requirements.
Training:
Day release online 1 day per week
Audiovisual Technician Level 5
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Distributed Sound & Video Ltd (DSAV Ltd) specialises in designing and installing professional audio-visual solutions for churches and charities across the UK. Founded in 2006, DSAV Ltd is committed to delivering bespoke AV systems tailored to the unique requirements of each venue, ensuring exceptional customer service and support.Working Hours :Monday - Friday.
Hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Creative....Read more...
The Business Administration Apprentice will support our dynamic commercial team providing administrative assistance.
You will manage the CRM system, coordinate sales activities and meetings, and help to support with the smooth operation of the department.
This role is critical to improving team productivity and enhancing customer satisfaction through effective support and coordination.
Duties will include:
Provide day-to-day administrative support to the commercial team and commercial leadership
Manage and update the customer relationship management (CRM) system
Assist in preparing sales reports, presentations and performance metrics
Coordinate meetings, appointments and events for the commercial team, requiring direct client interaction
Monitor and track sales leads and pipeline activity, updating and chasing follow-up tasks as required
Ensure all sales documentation is accurate, complete, and filed appropriately
Liaise with other departments such as marketing, finance, and project delivery teams
Support in writing up meeting minutes, using AI tools such as Co-Pilot to create content suitable for client review
Training:
Business Administrator Level 3 Apprenticeship Standard
End Point Assessment
Monthly visits from your TDR Training Officer
All training will take place at the employer premises
Training Outcome:
Full time position upon completion of apprenticeship
Employer Description:TSG (Technology Services Group), located on the Team Valley Trading Estate in Gateshead, is a UK-based IT services company that provides a comprehensive range of technology solutions to businesses nationwide. Founded in 2003 by Graham Wylie, TSG specialises in managed IT services, cloud computing, cybersecurity, business applications, and digital transformation support.
As a Microsoft Solutions Partner, TSG has earned all seven Microsoft Designations, reflecting its deep expertise in Microsoft technologies. The company also partners with software providers like Sage and Pegasus to deliver tailored business applications.
TSG's services include:
Managed IT Support: Offering proactive maintenance and support for on-premises and cloud-based systems.
Cybersecurity: Providing services to prevent, detect, and respond to security threats.
Technology Services Group
Cloud Services: Assisting businesses in transitioning to and managing cloud-based infrastructures.
Business Applications: Implementing and supporting software solutions to enhance business processes.
With its headquarters in Gateshead, TSG serves a diverse clientele across various industries, focusing on enhancing productivity, efficiency, and security through technology.Working Hours :Monday - Friday, 09:00 - 17:30 with 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Computer literate....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
An exciting opportunity has arisen for a Service Test Technician to join a global leader in electronic test and measurement equipment, based in Clacton-on-Sea, Essex.
This role is perfect for a hands-on and technically skilled electronics professional who enjoys fault-finding, repair, and working in a fast-paced service environment. The successful Service Test Technician based in Clacton-on-Sea, Essex, will play a key role in ensuring customer satisfaction by diagnosing and repairing returned equipment (RMAs), contributing directly to the company's commitment to quality and innovation.
Key Responsibilities:
Perform first-line fault verification on customer-returned products.
Conduct timely and efficient repairs to support customer satisfaction.
Maintain accurate records within the company’s CRM system.
Provide clear technical information and support to the Customer Service Controller.
Work proactively towards achieving departmental KPIs.
Prepare demo equipment for global exhibition and customer use.
Skills and Qualifications:
Strong understanding of electronic principles.
Proven ability to fault find down to component level.
High attention to detail and ability to prioritise under tight deadlines.
Capable of working unsupervised, using initiative and supporting team efforts.
This is a permanent position based for a Service Test Technician based in Clacton-on-Sea, Essex, offering the chance to work within a highly respected company that designs and manufactures advanced test and switching solutions. If you're looking for a varied and rewarding role within a technically advanced environment, we’d love to hear from you.
APPLY NOW to join a growing, innovative team. Send your CV to ltemple@redlinegroup.Com or call Lewis on 01582 878820.....Read more...
Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships.
Maintain up-to-date product and industry knowledge
Use creative marketing materials to promote products, depot events.
Develop long-term collaborative relationships with customers
Process sales for customers
Provide information to callers
General administrative and clerical support
Data entry
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in English and maths if required
End point assessment
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
20% Off-the-job training
Training Outcome:Possible employment with the company for the right candidate.Employer Description:At the heart of your community since 1979, we know a thing or two about
what it takes to be your local. We strive to achieve our core values of
providing customers with quality service and uncontested value.
Dorbiere is proud to operate 40 pubs, boasting a selection of community
pubs, country inns and student bars throughout the Northeast, Northwest
and the Midlands.Working Hours :Monday - Friday, between 9.00am to 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Key Responsibilities:
Accurately provide information regarding the organisation’s products, services, and procedures
Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
Resolve customer issues effectively or escalate them to the appropriate department as needed
Maintain accurate and up-to-date records of customer interactions using internal administrative systems
Conduct follow-up communications to ensure customer needs are fully addressed
Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
Learn and apply customer service standards, business processes, and administrative procedures
Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme
Training:Business Administrator Level 3 Apprentice Standard.
Monthly College attendance either on site at our Pennine Five Campus: Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP or online Google Classroom. Training Outcome:The successful candidate will be enrolled on a Level 3 Business Administration apprenticeship programme and will receive comprehensive support through on-the-job training, coaching, and mentoring to help them succeed in their role and achieve their qualification.
In addition, there will be the opportunity to gain broader business insight by spending time in various departments across the organisation through one-week rotations. This will provide a well-rounded understanding of how the business operates as a whole.Employer Description:OSLCT prides itself on a manufacturing heritage that dates back to 1865. Our brands – Rotabroach, Unibor, G&J Hall, and Taylor & Jones design and manufacture magnetic drills, annular cutters, and other power tool accessories for metal cutting.Working Hours :Monday to Friday (no weekends) 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to listen and respond,Confidence to ask questions,Reliable and Punctual....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question.
Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private Medical Insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principals
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
The Company:
Global leader in materials testing.
Worldwide company with over 1800 employees.
Opportunities for progression.
The Role of the Service Support Engineer
Attend customer sites and carry out servicing, repair, and maintenance on range of mechatronic capital equipment.
Supporting customer needs from installation to maintenance.
Training customers on use of machines.
Comply with the requirements of the various Quality and Health & Safety Systems in place.
Troubleshooting for various issues
Benefits of the Service Support Engineer
€35,000-53,000 DOE
Annual leave
Pension
Company car
Phone & laptop
The Ideal Person for the Service Support Engineer
Completion of a recognised apprenticeship scheme, HNC (mechatronics/electronics preferred), or higher.
An understanding of Hydraulics.
Understanding of closed-loop systems.
Experience working with material testing equipment.
Would consider Controls Engineer, Electronic Engineer, Electrical Engineer, or Mechanical Engineer.
If you think the role of Service Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
The Company:
Global leader in materials testing.
Worldwide company with over 1800 employees.
Opportunities for progression.
The Role of the Service Support Engineer
Attend customer sites and carry out servicing, repair, and maintenance on range of mechatronic capital equipment.
Supporting customer needs from installation to maintenance.
Training customers on use of machines.
Comply with the requirements of the various Quality and Health & Safety Systems in place.
Troubleshooting for various issues
Benefits of the Service Support Engineer
£30,000-£35,000 DOE
25 days annual leave + Bank holidays
Pension
Company car
Phone & laptop
The Ideal Person for the Service Support Engineer
Completion of a recognised apprenticeship scheme, HNC (mechatronics/electronics preferred), or higher.
An understanding of Hydraulics.
Understanding of closed-loop systems.
Experience working with material testing equipment.
Would consider Controls Engineer, Electronic Engineer, Electrical Engineer, or Mechanical Engineer.
If you think the role of Service Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no: 020 8397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
ð¨ NOW HIRING: Special Assistance Support Permanent Position ð¨
ð Location: Christchurch/ Hurn
ð¼ Job Type: Permanent
ð Hours: 30 hours per week
ð° Pay: £12.21 per hour
Were currently recruiting for a number of Special Assistant support workers.
Role Overview:
As an Special assistant support youll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
ð Working Hours:
- Training Week (Week 1): Monday to Friday, 8:00 AM 4:00 PM
- Shift Pattern (After Training):
- 3 days on / 3 days off
- Flexible rotating shifts:
- Early: 3:00 AM 1:00 PM
- Late: 3:00 PM 1:00 AM
- Overtime available
To be successful for the Special assistant Support worker you must:
- Full UK Driving Licence Essential
- DBS Check cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
Ready to be the friendly face that helps people through their journey? Join us and be part of a dynamic team making a real difference.
Apply now and start your training soon!....Read more...
NOW HIRING: Support Assistant Permanent Position
Location: Christchurch/ Hurn
Job Type: Permanent
Hours: 30 hours per week
Pay: £12.21 per hour
Were currently recruiting for a number of Support Assistants.
Role Overview:
As a Support Assistant youll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
Working Hours:
Training Week (Week 1): Monday to Friday, 8:00 AM 4:00 PM
- Shift Pattern (After Training):
- 3 days on / 3 days off
- Flexible rotating shifts:
- Early: 3:00 AM 1:00 PM
- Late: 3:00 PM 1:00 AM
- Overtime available
To be successful for the Support Assistant worker you must:
- Full UK Driving Licence Essential
- DBS Check cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Must have 5 years work history within the UK
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
Ready to be the friendly face that helps people through their journey?
Join us and be part of a dynamic team making a real difference.
Apply now and start your training soon!....Read more...
Your efforts will help ensure the smooth operation of computer systems and the delivery of high-quality support services to our customers. A strong passion for technology and a commitment to excellence are essential for success in this role.
As a Junior Engineer / Level 3 ICT Apprentice your main roles and responsibilities will include:
Conduct comprehensive tests on incoming hardware to identify any defects or issues
Troubleshoot and repair hardware problems to ensure all equipment operates to specification
Audit incoming purchase orders to verify that received items match specifications and meet quality standards
Maintain accurate records of tests, repairs, and audits
Document equipment status, including issues and resolutions
Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals
Perform thorough troubleshooting to identify root causes of technical issues and implement appropriate solutions
Handle returns efficiently, ensuring prompt resolution and customer satisfaction
Provide 3rd line technical support, serving as an escalation point for unresolved issues from lower support tiers
Install, configure, and maintain computer systems and software as needed
Collaborate with technicians and support teams to resolve technical problems
Document all repair and support activities accurately in the ticketing system
Keep abreast of new technologies and best practices in computer repair and technical support
Maintain a clean and organised workspace, adhering to safety protocols and procedures
Handle and dispose of electronic waste in an environmentally responsible manner
Completing checklists and reporting issues to the inbound Manager
Feedback and update the PRO process, keeping all parties informed
Training Outcome:
Potential of a full-time position on completion of the apprenticeship
Employer Description:1st Technologies was formed in 1997 and is a global and leading UK distributor of refurbished IT equipment, serving domestic UK, European, and worldwide export markets. Dealing with Dell, HPE, Supermicro, and other major brand manufacturers, 1st Technologies specialises in servers, workstations, and networking devices, as well as supplying high-quality refurbished desktop PCs, laptops, and components, whilst being at the forefront of pushing advanced technology solutions to extend the lifecycle of IT assets. This is a perfect time to join the team as they continue to expand.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Attention to detail,Organisation skills,First class customer service,Ability to work independently,Time management skills....Read more...
In this role, you'll get to work alongside a friendly, supportive team while learning about our innovative products and services. You'll be involved in a variety of tasks that will help you grow in both sales and customer service, setting you up for a bright future in the industry.
What You’ll Do:
Customer and Sales Support: Help the Inside Sales team respond to customer enquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy
Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture
Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth
Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work
Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts
Training:Level 3 Customer Service Specialist Apprenticeship Standard:
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship programme
Depending on the apprentice’s needs, the frequency of these sessions may vary
Training Outcome:The role may act as a gateway to further career and training opportunities, including, but not limited to:
Level 3 Team Leader
Senior Customer Service Advisor
Team Leader/Junior Manager
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience,Resilience....Read more...
Main duties and responsibilities:
Support product audit programme using conventional measuring equipment
Develop an understanding of engineering drawings and their interpretation
Understand and support Company measuring instrument calibration programme
Understand and support the use of automotive quality tools including PPAP and APQP
Support the compilation of manufacturing control documentation for internal processes
Use problem solving tools & techniques to Investigate causes of field and supplier product concerns
Support containment inspection activities to support customer concern resolution
Supporting the maintenance of our internal procedures and quality records relating to IATF16949
Carry out reasonable additional responsibilities as requested by the company
Directly liaise with customers and manage customer warranty submissions through timely adjudication of warranty claims with technical input of engineers
Maintain warranty database on Microsoft Access to ensure efficient and effective claim management, raise credit notes
Liaise directly with suppliers and manage the supplier claim process through timely submission of warranty returns and ensure closure on receipt of supplier credit notes
Creation of historic warranty reviews
Training:
Machining Technician Level 3
1-day a week at Northampton College
Training Outcome:Full-time employment with the company.Employer Description:Hendrickson is an innovative manufacturer and supplier of: U-bolts, fasteners, stabilizers, steel and composite leaf-springs, axles, lift axles and suspension systems to the European market.Working Hours :08:00 - 16.30 (Monday - Thursday), 08:00 - 13.30 (Friday)Skills: Communication skills,IT skills,Attention to detail,Analytical skills,Logical,Team working....Read more...
