As our IT Support Technician Apprentice, you'll be the first point of contact for our clients, ensuring their technical issues are resolved swiftly and effectively. Your responsibilities will include:
Client Support: Provide remote and on-site IT support to schools and business clients, troubleshooting hardware, software, and network issues
Home Assistance: Assist home users with their tech needs, including in-home support and repairs
System Maintenance: Perform routine IT maintenance tasks such as software updates, backups, and system monitoring
Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals
Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction
What we're looking for:
People Skills: You're friendly, approachable, and communicate effectively with diverse clients
Tech Enthusiast: A genuine passion for IT and a desire to develop your technical skills
Problem Solver: Strong analytical abilities with a logical and methodical approach to troubleshooting
Team Player: Ability to work both independently and collaboratively within a team environment
Local Commitment: Residing locally with intentions to stay and grow within the community
Customer Service Experience: Prior experience in customer service is ideal
Driving License: A full UK driving licence and willingness to travel to client sites when required
Training:
The training is delivered fully remotely and classes are bi-weekly
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:At Device Doctors, we're more than just an IT services provider; we're a close-knit team passionate about delivering bespoke IT solutions to local businesses, schools, and home users. Our mission is to empower our clients with reliable, hassle-free technology, allowing them to focus on what they do best. As a small business with big ambitions, we're on the lookout for a dynamic IT Support Technician Apprentice to grow with us.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Marine Maintenance & Offshore Operations Manager – Permanent – London
Navis Consulting are working with a global submarine cable company to help source a Marine Maintenance & Offshore Operations Manager. To manage the marine maintenance activities and services supporting the Atlantic and Pacific regions. The role encompasses the management of all customer relationship, commercial, technical, operational, quality and financial aspects of the services, supported by relevant teams, in addition to provide ship management services for the operation of cable ships for marine maintenance activities. Responsibilities:
Overall responsibility for management of the region activity and contracts
Manage the repairs required for the service, co-ordinating between the customer and the support services within ASN to achieve timely repairs and satisfied customers
Business and customer liaison, including reporting (weekly & other) on all aspects of the marine maintenance
Cost control and reporting
Overall planning and organising of the vessels’ movements, repairs, depots and customer spares, maintenance support services.
Qualifications Required
Degree level or equivalent
Experience in a project management customer- facing role
Experience in vessel operation management
Experience working offshore
High level of commercial awareness
Good knowledge and understanding of the marine industry as well as specific appreciation of marine maintenance services
For more information or to apply please contact Jack on +44 (0) 2393 322384 or email jbaker@navis-consulting.com
Navis is acting as an Employment Agency in relation to this vacancy.....Read more...
Undertake general administration and customer care to support the Client Services department
Update our online system
Update client information on our database, ensuring all data is recorded accurately
Customer Care - Answer and redirect incoming calls to the main BBT Group telephone lines
Customer Care - Meet and greet all visitors to the office
Scan all incoming post and distribute to relevant colleagues and departments
Prepare all outgoing mail, ready for collection by post office/couriers
Ad hoc project work and other duties as and when required
Training:Full on the job training provided by the employer.
6 hours per week allocated, protected learning time where you will compete assignments, revision, job shadowing, online training sessions and 1:1 support meeting with your tutor/training provider. Completed onsite. No day release required.
Working towards Customer Service Practitioner Level 2 Apprenticeship standard.Training Outcome:On successful completion of the apprenticeship, you will discuss current opportunities and career progression.Employer Description:BBT Group is a national firm of Independent Financial Planners, meaning that we are not tied to any one provider or investment. Established in 1998, our aim has always been simple – to provide our clients with straightforward solutions to complex problems.Working Hours :Monday to Friday.
9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
What you'll do:
· Customer Service:
Assist customers with general inquiries, providing excellent customer service and building rapport.
· Stock Management:
Order, receive, and store pharmaceutical stock, ensuring accurate stock levels and maintaining a clean and tidy working environment.
· Prescription Handling:
Receive, log, and process prescriptions accurately and efficiently.
· Dispensing Support:
Assist with the preparation and dispensing of medication under pharmacist supervision.
Clinical service Support
We offer a range of private and NHS clinical services. You’ll be able to assist in their delivery under the supervision of our Pharmacist, gaining valuable knowledge along the way
· Product Knowledge:
Learn about over-the-counter medications and other products, providing appropriate advice to customers.
· Teamwork:
Collaborate with the pharmacy team to ensure smooth operations and excellent customer service.Training:Training will take place at the workplace- no need to travel to a college. Training Outcome:Upon completion of the course you may be offered continued employment in the pharmacy. Employer Description:We’re an Independent community Pharmacy ran by our Superintendent Pharmacist. We have a friendly pharmacy team who support each other throughout, and well known in the community for supporting customers and patients alike.Working Hours :Pharmacy opening hours:
Monday – Friday 8:45 – 18:30 lunch close between 1pm-2pm.
Specific days and shifts are to be confirmed with the Pharmacy, upon interview. Flexibility required.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Provide first-line IT support via phone, email, and remote assistance
Troubleshoot and resolve Microsoft 365, Dynamics 365, and other IT-related issues
Maintain accurate records of customer interactions and resolutions in our ticketing system
Escalate complex issues to second-line support when required
Proactively identify and suggest improvements in IT processes and customer environments
Spot opportunities for additional services or upgrades and communicate them to the sales team
Work efficiently under pressure, prioritising tasks to meet service level agreements (SLAs)
Learn and adapt to new technologies and methods of working
Training:
Information communications technicianLevel 3 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
The company may offer a full-time position at the end of the apprenticeship
Employer Description:At Digital Cloud UK, we pride ourselves on delivering products that live up to our promises. We are dedicated to providing world-class support to ensure that your experience with our technology is nothing short of exceptional. The best part? You can enjoy all these benefits without breaking the bank.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative,Proactive....Read more...
Key Account Manager job in Northern England. Zest Optical is currently looking to recruit a Key Account Manager for a global eyewear and eye care company offering comprehensive solutions for eye care professionals. The Key Account Manager will be responsible for building strong partnerships, maximising client satisfaction, and driving revenue growth. This is a national role but the successful candidate will be based in Northern England.
The purpose of this position will be to take on a range of Key Accounts across the UK to drive growth and work to take our client to be the partner of choice. You will also work closely with Inside Sales to support and generate a combination of promotions/packages to be able to support their strategies in the field.
Key Account Manager – Role
Generate and follow up sales leads by providing 1st class demo/trial programmes which are efficient but profitable and tailored to customer needs where necessary.
Carry out quality training for all installs at directed accounts within the Country.
Support your fellow Key Account manager with other face to face tasks such as software updates, troubleshooting, customer service follow ups etc
Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
Key Account Manager – Requirements
A proven track record of successfully managing key accounts and achieving revenue targets.
Minimum 3-5 years’ experience in optical sales
Strong industry knowledge and understanding of market dynamics
Strong negotiation and influencing skills
Key Account Manager – Salary
Salary up to 60k
Plus bonus, co car and a range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now link below.....Read more...
Technical Support Engineer - Electrical
Do you have a background and experience in Electrical Maintenance, Electrical & Mechanical Maintenance, HVAC Maintenance, Automotive Electrics, or Electronics and looking for a new career direction where you can utilise your skills and experience?
My client is a dynamic and innovative company dedicated to providing exceptional technical support to our customers in a fast-paced and growing industry. Our team is committed to ensuring customer satisfaction through high-quality technical solutions and service delivery. We are now looking for a dedicated and skilled Technical Support Engineer to join our team and contribute to our continued success.
As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing support to our valued customers. Your remote support duties will include handling emails, and phone calls. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.
You will also play a key role in supporting our sales team from a technical perspective. This includes conducting site surveys, reviewing specifications and drawings, preparing quotations.
Location – Essex – Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood
Salary – Up to £35K basic DOE (plus bonus OTE £39K) – 26 days Hols (plus BH 33 days total) – Pension – Mobile Phone / Laptop – Company Credit Card – Personal & Career Development
Key Responsibilities:
Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
Knowledge and experience using diagnostics equipment such as Multi Meters.
Commission systems installed by customers and resolve any technical challenges encountered on-site.
Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
Foster strong customer relationships by providing exceptional service and technical assistance.
Maintain up-to-date knowledge of technical products and industry trends.
The Ideal Candidate:
Experience in a technical support role.
Strong logical thinking, with the ability to act decisively.
Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
Desirable: Knowledge of electrical voltage and power supply.
The Next Step:
To apply for this Technical Support Engineer role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 and email your CV
JOB REF: 4208RCC Technical Support Engineer....Read more...
Technical Support Engineer - Electrical
Do you have a background and experience in Electrical Maintenance, Electrical & Mechanical Maintenance, HVAC Maintenance, Automotive Electrics, or Electronics and looking for a new career direction where you can utilise your skills and experience?
My client is a dynamic and innovative company dedicated to providing exceptional technical support to our customers in a fast-paced and growing industry. Our team is committed to ensuring customer satisfaction through high-quality technical solutions and service delivery. We are now looking for a dedicated and skilled Technical Support Engineer to join our team and contribute to our continued success.
As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing support to our valued customers. Your remote support duties will include handling emails, and phone calls. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.
You will also play a key role in supporting our sales team from a technical perspective. This includes conducting site surveys, reviewing specifications and drawings, preparing quotations.
Location – Essex – Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood
Salary – Up to £35K basic DOE (plus bonus OTE £39K) – 26 days Hols (plus BH 33 days total) – Pension – Mobile Phone / Laptop – Company Credit Card – Personal & Career Development
Key Responsibilities:
Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
Knowledge and experience using diagnostics equipment such as Multi Meters.
Commission systems installed by customers and resolve any technical challenges encountered on-site.
Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
Foster strong customer relationships by providing exceptional service and technical assistance.
Maintain up-to-date knowledge of technical products and industry trends.
The Ideal Candidate:
Experience in a technical support role.
Strong logical thinking, with the ability to act decisively.
Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
Desirable: Knowledge of electrical voltage and power supply.
The Next Step:
To apply for this Technical Support Engineer role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 and email your CV
JOB REF: 4208RCC Technical Support Engineer....Read more...
Technical Support Engineer - Electrical
Do you have a background and experience in Electrical Maintenance, Electrical & Mechanical Maintenance, HVAC Maintenance, Automotive Electrics, or Electronics and looking for a new career direction where you can utilise your skills and experience?
My client is a dynamic and innovative company dedicated to providing exceptional technical support to our customers in a fast-paced and growing industry. Our team is committed to ensuring customer satisfaction through high-quality technical solutions and service delivery. We are now looking for a dedicated and skilled Technical Support Engineer to join our team and contribute to our continued success.
As a Technical Support Engineer / Technical Support Executive, you will be responsible for providing support to our valued customers. Your remote support duties will include handling emails, and phone calls. When remote solutions are not feasible, you will conduct in-depth diagnostics and commissioning of systems on-site.
You will also play a key role in supporting our sales team from a technical perspective. This includes conducting site surveys, reviewing specifications and drawings, preparing quotations.
Location – Essex – Laindon, Chelmsford, Basildon, Romford, Gillingham, Southend On Sea, Ilford, Brentwood
Salary – Up to £35K basic DOE (plus bonus OTE £39K) – 26 days Hols (plus BH 33 days total) – Pension – Mobile Phone / Laptop – Company Credit Card – Personal & Career Development
Key Responsibilities:
Provide remote and on-site technical support to customers, ensuring high levels of customer satisfaction.
Troubleshoot and diagnose technical issues, providing solutions via phone, email, or remote access.
Knowledge and experience using diagnostics equipment such as Multi Meters.
Commission systems installed by customers and resolve any technical challenges encountered on-site.
Collaborate with the sales team to review specifications, conduct site surveys, and prepare accurate quotations.
Maintain clear and concise communication with customers, ensuring they understand the solutions provided.
Foster strong customer relationships by providing exceptional service and technical assistance.
Maintain up-to-date knowledge of technical products and industry trends.
The Ideal Candidate:
Experience in a technical support role.
Strong logical thinking, with the ability to act decisively.
Excellent verbal and written communication skills, with the ability to convey technical information clearly to customers.
Desirable: Knowledge of electrical voltage and power supply.
The Next Step:
To apply for this Technical Support Engineer role, get in touch with Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 and email your CV
JOB REF: 4208RCC Technical Support Engineer....Read more...
The Job:
The Company:
You will be part of a successful manufacturer of Power Transmission Systems.
Our client has a well-established and diverse customer base.
Customer focused culture with local support.
Exciting opportunity to join this successful company.
Our client has an open door and open culture policy.
Offer tailored manufacturing solutions maximising customer’s profits.
Agile and flexible in meeting the needs of customer business models.
Our client has a strong customer focus and support network.
The Role:
Working as a Quality Control Inspector
Being part of the investigation team when involved in product non-conformities and ensuring a timely resolution using 8D; including the supporting of implementing containments, root cause analysis, corrective action and verify that all actions have been implemented successfully and effectively.
Work closely with manufacturing to ensure that the quality expectations of the business are being met and documented.
Carry out Inspections using various Metrology including CMM
£28k, Life Insurance, Pension, Performance bonus, and relocation package, 25 days holiday.
The Person Profile
Experience working in Quality within a manufacturing environment.
Proficiency in using or programming a CMM/VMM is essential.
Ability to read engineering drawings and use measurement tools.
Working with the Electrical/electronic markets would be advantageous.
Consultant: Lisa Spiteri
Email: llisas@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Working with the Customer Insights Analyst, your role will contribute to Grosvenor's understanding of its tenants. Helping the business understand: who its customers are, the sentiment of its occupier, and the performance of its tenants. A key part of your role will be improving the accuracy and accessibility of our data by creating and monitoring existing dashboards for internal and external stakeholders. The role will enable you to work with raw data through to insight. Helping you to develop confidence with handling data, building dashboards, writing reports, and presenting.
Key Responsibilities:
To identify data that is incomplete or has been input inaccurately by tenants
To create new and enhance existing dashboards to visualise data sets
To aid the creation of regular reporting for the London Estate and Operations teams
To support the delivery of internal and external insight presentations and ad hoc internal reporting
To manage trials of innovative technology that will support business insights
To support the implementation and analytics of our customer surveys
To help the business deepen its understanding of who the customer is, and how we can improve the tenant experience
Most learning will be 'on the job' through day-to-day responsibilities of the role and the remainder will be through independent learning, coursework and projects led by the apprenticeship training provider
Training:
Data Technician Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor
Employer Description:Grosvenor is an international organisation whose activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives.Working Hours :Monday - Friday, 09:00 - 17:30Skills: Team Working,Organisation Skills....Read more...
You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided. No prior IT or networking experience? No problem! We provide full training—you just need a logical mindset, a strong work ethic, and a passion for problem-solving.
Customer-Facing Technical Support: Provide installation, configuration, and troubleshooting at customer premises
Remote Support: Diagnose and resolve issues remotely when on-site visits aren’t required
Problem-Solving: Use a logical, solution-focused approach to ensure customer issues are resolved efficiently
Brand Representation: Maintain professionalism and uphold our company values in all customer interactions
Travel & On-Site Work: Drive to various customer sites across the Midlands & South of England—sometimes requiring significant travel
Punctuality & Professionalism: Work around customer schedules, ensuring timely arrivals and well-planned travel
Learning & Development: Work with a range of evolving technologies and continuously expand your skill set
Training Outcome:Move into a full Solutions Engineer role after a successful training period.Employer Description:At Envera our mission is very simple:
To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure.
With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.Working Hours :9 am-5 pm Monday to Friday when office based.
As required when visiting a customer.Skills: Problem solving skills,Customer service skills,Professionalism,Social awareness are essential,Logical and solutions-driven,Tech-savvy mindset,Self motivated,Independent,Highly adaptable,Eager to learn....Read more...
The role is based in the St Leger Homes Tenancy Sustainability Team helping to provide the best customer service support to both internal and external stakeholders. It is a busy team delivering a wide range of functions within the team
Dealing with telephone enquiries from tenants, stakeholders and agencies, such as Doncaster Council and Department for Work and PensionsInputting data regarding tenants’ circumstances, ensuring details are always up to date
Contacting tenants and taking payments over the phoneWorking closely with staff from our Tenancy Support Officers and Income Management team
Training:
Training will take place in the workplace
Day release at Doncaster College
Training Outcome:Although a permanent position cannot be guaranteed at the end of the apprenticeship, our Career Start Co-ordinators will support the apprentice in applying for a permanent position either at St. Leger Homes or elsewhere. Employer Description:St Leger Homes is an award-winning, customer focused social housing provider that currently manages over 20,000 homes on behalf of Doncaster Council.Working Hours :37 hours a week. Working in the Civic Office or agile working at home. Typical hours are 8.30 am to 5pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our client, a leading company in the agriculture industry, is seeking a Sales Administrator to join their team on the outskirts of Maidstone on a fixed term contract until the end of January 2026. As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.
The Sales Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company's reputation as a reliable and customer-centric partner.
Responsibilities
Act as the first point of contact for customers via telephone, email, and trade counter
Process orders on the internal IFS system accurately and efficiently
Manage customer queries and provide timely and effective solutions
Support sales and buying teams in their daily operations
Ensure the CRM system is updated with relevant customer information
Coordinate outside haulage booking, parcel and pallet carrier services
Handle export administration tasks as required
Manage holiday and meeting room bookings, refreshments, and sample requests
Maintain accurate stock records and assist with stock management
Proactively contact existing and potential customers to discuss product ranges and manage their needs
Requirements
Previous experience in sales support or customer service, both via telephone and face-to-face
Computer literate with the ability to learn new systems quickly
Strong attention to detail and accuracy in data entry and record-keeping
Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills
Geographical knowledge of the country and road network is beneficial
Positive attitude and the ability to take responsibility for key project deliverables
Own Transport is essential due to the location of their offices.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
....Read more...
You will process inquiries from our customers and Siemens regions worldwide, analyse their problems and develop solutions.
To do this, you will be in constant contact with our customers and ensure that the inquiries are solved promptly, and that customer satisfaction remains high.
You will simulate the solutions developed on test systems and make adjustments as required.
In the case of more complex problems, you will work closely with our sales, product management and product development departments to jointly develop solutions.
With your technical knowledge, you will advise and support our support departments worldwide. Training:Electrical or Electronic Technical Support Engineer (degree) Level 6.
Training Outcome:Subject to a good training record, you will become a permanent Technical Support Engineer.Employer Description:Our technology empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids. Our solutions accelerate the digital transformation of multiple industries, to scale sustainability impact.Working Hours :Monday - Friday, 08:30-16:30Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
We are now searching for 3 candidates to join us on a IT Azure Level 3 Apprenticeship.
Under supervision, you will assist and provide a key second line incident management support service to all users via telephone, remote support software and site visit.
Duties will be to:
Provide a key second line Incident Management, Request Fulfilment technical support service to all users via telephone, remote support software and site visit
Provide second line assessment and prioritisation of all Incidents and Requests, with a view to service restoration or fulfilment as quickly as possible and or functional escalation as appropriate within agreed process and procedure
Analyse information obtained from first line support and computer users on all desktop related IT incidents and issues to enable resolution
Respond to and resolving all incidents within agreed service levels
Escalate unresolved incidents to third line support specialists with full information
Provide day-to-day management and monitoring of team specific ITBM support queue within agreed Service Level Agreements updating and or closing tickets and providing confirmation to the Customer as required
Update the Ticket status and progress throughout lifecycle, including chase updates, reassignments, Resolution & Closure verification
Provide a professional, efficient and reliable Customer Service to all supported users utilising good communication and customer relationship skills
The post holder will attend operational, and project meetings as required, particularly linked to Go Live projects and if their IT/Systems expertise required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:This apprenticeship comes with the possibility of gaining full-time employment upon successful completion of the course.90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Benefits:
Free Tea and Coffee
Free uniform provided
Cycle to work scheme
NHS Blue light card for discount at major stores
Employer Description:UHB is one of the largest teaching hospital trusts in England, serving a local, regional, national and international population.
The IT Services Technical Support Team provides second line support services for all internal and external IM&T Incidents, Routine Requests, Service Requests and inquiries.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
Main duties include:
making and receiving calls with customers and following up to maintain good customer relationships
Learning about new products and passing on information to customers
Processing orders
Using computer systems to update records of sales and customers
Dealing with complaints and warranty claims
Offering technical support about all products
Training:The apprenticeship will be delivered on-site at your work placement offices. 80% of your time will be normal working within the business learning all aspects of the role from administrative support to retail space design on bespoke software packages. 20% will constitute off-the-job learning and will consist of a combination of virtual sessions, self-working and on-site visits by your tutor.
There will be no requirement to travel to college. The Apprentice will work towards a Customer Service level 2 qualification and receive training on various business-specific software packages such as AutoCAD, Matterport and Storeview. Training Outcome:Progression into Customer Service employment. Possibility for further training at level 3.Employer Description:Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.Working Hours :Work Week: 40-hours Monday to Friday 08:30 - 17:00
45-minutes lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Positive can-do attitude,Confidant on the telephone,Technical know how....Read more...
A fantastic opportunity for a Product Engineer – Japanese Speaking, has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As a Japanese Speaking Product Engineer, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer, who specialise across the automotive sector.
The Product Engineer – Japanese Speaking, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the Japanese Speaking Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Japanese Speaking Product Engineer you will have a strong grasp of both the Japanese and English languages as well as an Engineering background across either electrical, electronic or mechanical engineering principals.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – Japanese Speaking job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
1. To support the delivery of Housing Benefit and Council Tax Support administration.
2. Provide an excellent customer focussed service to all our customers and partners.
3. An apprenticeship is a training role within a designated area where the apprentice will work alongside colleagues to undertake a range of supervised duties.
4.A Benefits Apprentice will be trained in Housing Benefit and Council Tax Support administration and Customer Service delivery. After appropriate training, will assist in the processing of Benefit Claims.Training Outcome:There is an opportunity to obtain a permanent role within the orgainisation.Employer Description:Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.Working Hours :Typically the apprentice will be working office hours 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
Lead Generation: Assist in identifying and reaching out to potential clients through cold calling, email campaigns, and research
Client Relationship Management: Support the sales team in managing customer accounts, ensuring communication is consistent and clients are kept updated
Sales Support: Assist in the creation of sales presentations, proposals, and contracts. Help prepare reports on sales activity and client interactions
Market Research: Conduct research to identify market trends, competitor activity, and client needs to support sales strategies
Product Knowledge: Learn about our products and services to effectively communicate the value proposition to potential clients
CRM Maintenance: Update and maintain customer relationship management (CRM) systems to ensure accurate tracking of sales progress
Sales Goals: Work alongside the sales team to achieve monthly and quarterly sales targets and objectives
Training:IT Technical Salesperson Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Managing the critical path and product trackers for all branded products
Support with OPA & MEDIA BOX product approvals
Communicate with the internal sales team & customer service with new product orders
Sample management with FE sourcing team
Manage packaging design process with sales and design team
Manage ‘virtual’ sample library, keeping the SharePoint site updated
Ensure new product catalogues are kept up to date
Support with market research and competitive shopping
Support the Product Manager / Senior Buyer on ad-hoc projects
Ensure product data, pricing, and imagery are well-organised
Manage physical sample library and set up a showroom for internal and customer sign-off meetings
Regular communication with the SBN sourcing tea
Training:
You will be completing the Level 3 Business Administrator Apprenticeship Standard with SBC Training, Shrewsbury
The business administration apprenticeship is designed to equip participants with the fundamentals required to work in any business environment
The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics
Training Outcome:
After completion of the apprenticeship, is for the right person to join the team in a permanent administration role undertaking the full range of administration work throughout the company
Employer Description:Sourcebynet design, source and deliver an extensive range of furniture and flooring products from around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm with a 30-minute paid lunch break.Skills: Communication skills,Customer care skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for an IT Technician to join a well-established yacht manufacturer. This role offers excellent benefits and salary of £24,750.
As an IT Technician, you will report to Head of IT and provide IT Service Desk support, handling service requests and troubleshooting issues to ensure seamless IT operations across the organisation.
You will be responsible for:
? Receiving, logging, and responding to service requests across multiple communication channels.
? Taking full ownership of service records, ensuring all stakeholders are updated on progress.
? Maintaining accuracy within the Service Desk Incident Management System.
? Escalating complex or high-priority issues to internal or external teams following agreed protocols.
? Acting as a key point of contact for IT system users, delivering a customer-focused support service.
? Keeping up to date new technologies implemented within the business to enhance support capabilities.
? Performing other ad-hoc IT duties as assigned by senior staff.
What we are looking for:
? Previously worked as an IT Service Technician, IT Technician, IT Support Technician, IT Systems Technician, Technical Support Technician, 1st line Technician or in a similar role.
? At least 1 year of experience in IT support role.
? Background working in a customer facing role.
? Knowledge of Microsoft Office suites.
? Understanding of Windows operating systems (Windows 10, 11, Server 2012+) and network troubleshooting (WAN, LAN, etc.).
? Valid UK driving licence.
Shifts:
? Monday - Thursday: 07:30 - 16:30
? Friday: 07:30 - 12:30
Apply now for this exceptional IT Technician opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by ....Read more...
Administrative support
Customer service
Learning and development
Inventory management
Training Outcome:The administration role may be a gateway to further career opportunities, such as management or senior support roles.Employer Description:Astec Precision is not just a manufacturer: we are your partners in progress. For over two decades, we have been at the forefront of precision engineering, specialising in crafting components that empower our clients. Our commitment extends beyond delivering products; it’s about enabling your success through precision.Working Hours :Full-time means 4 days in the organisation, and 1 day in college. Exact days and times to be discussed at interview.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Physical fitness....Read more...
Assist customers with diagnosing and resolving computer-related issues, offering expert guidance and effective solutions
Perform key IT support tasks, including password resets, router configurations, and phone system maintenance
Troubleshoot network issues using diagnostic tools such as Wireshark, Ping, Traceroute, and other network analysis techniques
Automate administrative tasks and streamline workflows using PowerShell
Accurately document customer inquiries, technical issues, and resolutions to maintain detailed support records
Install, repair, and maintain computers, printers, peripherals, and network equipment to ensure optimal functionality
Analyse call logs to identify recurring technical issues, enabling proactive problem resolution and system improvements
Training:Online training with Baltic Apprenticeships qualified trainers.Training Outcome:Potential for a full-time job role upon completion. Employer Description:Digitel Europe Ltd is today one of the fastest growing business communications companies in the U.K. This success is due in large part to their commitment to providing their customers with quality solutions reducing communications costs, increasing operating efficiency and enhancing customer service.Working Hours :Monday - Friday - 9.00 am - 5.30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Business Support Administrator Location: Hybrid – 2 days In Lancaster and 3 days from home
Citation Cyber are a cyber security services company based in the UK, with offices in Lancaster and Manchester. We offer a range of cyber security solutions, from threat mitigation to testing, training and much more. We are not only thought leaders in the cyber security field, but our main office is based at Lancaster University, recognised as the Centre of Excellence in Cyber Security Research.
Citation Cyber are part of the Citation group of companies, one of the UK’s leading providers in Cyber, Health and Safety, HR, Employment Law and ISO services to businesses.
We are looking for a highly organised and detail-oriented Business Support Administrator to manage bookings, credit control, and customer queries. This role requires excellent organisational skills, the ability to work to deadlines, and a customer-centric approach.
The role• Administrative Support: Manage all bookings, diaries, and related administrative tasks.• Credit Control: Oversee and maintain credit control processes, ensuring timely payments.• Customer Queries: Handle customer inquiries efficiently via email.• Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also Ensure smooth fulfilment of sales once transactions are completed.• CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.• Deadline Management: Work efficiently to meet all deadlines and organisational goals.• Email Communication: Maintain professional email correspondence with clients.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
