Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally.
Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system.
Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member.
Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged.
Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues.
Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date.
Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner.
Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement.
General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.
Training:Training to be provided:
Business Administration Level 3
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!Employer Description:At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
To contact customers on a daily basis regarding orders.
To competently place orders with suppliers with efficiency and precision.
To Keep the daily transactions sheet up to date.
To maintain all Customer records and documentation.
Download from portals & request tickets.
To assist with daily, weekly & monthly reports.
To provide support to the accounts team with inputting bills onto the accounts system, invoicing and ensuring pricing is correct at all times.
To provide support with our social value agenda (This can involve volunteering offsite).
To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails.
To learn the waste management ordering system promptly as this is required for daily use (one on one training and support is provided).
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
Carry out such other duties as are reasonably requested by the Director or PA to MD from time to time.
Training:Work based learning with ad hoc attendance at Hertford Regional College for workshops with Assessor.Training Outcome:There will be opportunities for progression and a permanent position subject to performance once apprenticeship has been completed.Employer Description:KM ECO Ltd is a family run business. We facilitate the delivery of pro-active waste management and environmental consultancy services in England. KM ECO provides a one-stop shop for all environmental and waste management requirements within the construction industry. KM ECO Ltd are passionate about customer service, social value along with cost management.Working Hours :Monday to Friday 8am to 5pm
Tuesday and Thursday afternoons to be spent on college work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Microsoft Office,Adaptability,Punctual,Motivated....Read more...
Inbound support
Respond to inbound support enquiries promptly, with accuracy, and attention to detail.
Record all enquiries, communication, and information in Zoho, SharePoint or relevant systems to assist you and colleagues with the best resolution and collaborative effort.
Make use of data within our systems to achieve our best results and manage enquiries and communication to our customers.
Ensure you are focused and efficient following the support processes for your allocated role in the helpdesk
Proactive support
Manage and support the backlog of issues within SLA and communicate with our customers managing expectation.
Take responsibility for enquiries allocated to you and their resolution or management within SLA. Ensuring you are proactive in giving our customer the best service.
Escalate enquiries on a course to exceed SLA or damage customers expectation.
Create proactive and longer-term solutions to frequent issues or issues that could be prevented by:Request or arrange training
Request or arrange documentation
Request or arrange hardware or software upgrades
Request or arrange system configuration changes
Request or arrange software development changes
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3
Employer Description:We are experts in electronic point of sale for retail and hospitality businesses across the UK. Our EPoS solution will help you make business improvements, increase your profitability and improve your customer experience. We work with medium-sized single-site businesses and medium and large multi-site organisations or groups. If you have a mix of hospitality and retail, even better, you are in the right place.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules.
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Make a positive impact on every customer by providing exceptional levels of customer service, dealing with queries through various channels such as phone and web chat
Makes empowered decisions to find solutions which take into account the balance between the customer and business needs, and achieving customer retention and future loyalty
Ensures every customer has the opportunity to maximise the use of all BA products, services and ancillaries
Takes personal responsibility to maximise customer satisfaction
Keeps up to date with policies and products using the resources available in order to support the delivery of service and selling excellence
Motivated and focused to achieve individual, team and company targets and goals
Handle all customer contacts in an efficient timely manner
Training:Customer Service Practitioner Level 2.
Training Outcome:There are opportunities for career progression across the global engagement centres from customer service support, team leader roles or progression to other areas of the organisation.Employer Description:At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.Working Hours :Willing to work shifts covering 8:00am - 20:15pm, 7 days a week and across 365 days a year.
A fixed roster for the period of your apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide 1st line IT Support to customers who seek IT support
Logging helpdesk issues and escalating when necessary
Remote access troubleshooting
Configuring systems and updating software
Make sure that the company CRM system is updated
Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them.
Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.Working Hours :Monday- Friday
(40 hours per week)
Weekly Rota:
7:00am to 4:00pm, 8:00am to 5:00pm, or 9:00am to 6:00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects.
They are looking for a Customer Care Coordinator to join their team. The successful applicant will also be required to provide some accounts support.
This role is crucial in ensuring their customers receive exceptional service, maintaining accurate financial records, and managing their social media. There is a key emphasis within this role to grow their chargeable works within customer care.
Office location: WokingWorking Hours: Monday – Friday 8am to 5pm.
The Role:
Growing their customer care division, including growth of the chargeable customer care works to include growing our customer base, cold calling and online sourcing.
Provide exceptional customer service through various channels (phone, email, and client portals)
Co-ordinate remedial works between different trades.
Tracking of all works from start to finish.
Ensuring customer satisfaction throughout the whole process, including a close out call to make sure the customer is satisfied with the works.
Invoicing and entering of orders via the online system.
Processing Internal Expenses.
Social Media Management.
Criteria:
Professional qualifications – beneficial
Previous customer service/support experience
Experience within the construction industry – desirable
Strong communication skills
Ability to work autonomously and collaboratively as part of a team.
Proficiency in Microsoft Office Suite
Car driver – due to office location
If interested, please get in touch with Aaron via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
We are seeking a dedicated and detail-oriented Trainee Progress Chaser to join our client in the heart of Poole. This position is an excellent opportunity for someone with a keen interest in production coordination and a willingness to learn and grow in a fast-paced environment.
Responsibilities:
- Assisting the production team with coordinating and scheduling manufacturing activities.
- Managing and updating production-related documentation using Excel, Word, and ERP systems.
- Handling customer calls and responding to emails in a professional and timely manner.
- Supporting the team in calling customers for updates and to address any queries or concerns.
- Assisting with occasional hands-on tasks on the production floor as needed.
- Collaborating with various teams to ensure smooth and efficient production processes.
- Helping with chasing up paperwork and maintaining accurate records.
Qualifications:
- Proficiency in Excel, Word, and ERP systems, with some experience working within an ERP environment.
- Strong IT skills and the ability to quickly learn new software and tools.
- Excellent communication skills, including the ability to interact with customers professionally.
- Detail-oriented and organised with the ability to multitask and prioritise workload effectively.
- A proactive and positive attitude, with a willingness to assist the team in various tasks.
Day-to-Day:
- Update and maintain production schedules and documentation.
- Respond to customer inquiries and provide updates on production status.
- Collaborate with the production team to support ongoing operations.
- Assist in administrative tasks and paperwork management.
- Occasionally provide hands-on support in the production area.
- Update and maintain production schedules and documentation.
- Respond to customer inquiries and provide updates on production status.
- Collaborate with the production team to support ongoing operations.
- Assist in administrative tasks and paperwork management.
- Occasionally provide hands-on support in the production area.
If you are interested in applying for the role please call Ian at Holt Engineering on 07734406996.....Read more...
Manage Daily Operations: Oversee and coordinate daily business activities to ensure efficiency and productivity.
Financial Administration: Monitor budgets, process invoices, handle payroll, and assist with financial reporting.
Office Management: Maintain office supplies, equipment, and facilities to support smooth operations.
HR Support: Assist with recruitment, onboarding, employee records management, and training coordination.
Communication: Serve as a point of contact for internal and external communications, ensuring clear and effective information flow.
Record Keeping: Maintain accurate records of business transactions, reports, and important documentation.
Project Coordination: Support various projects by coordinating tasks, deadlines, and communication among team members.
Policy Implementation: Ensure that company policies and procedures are followed and assist in developing new policies as needed.
Customer and Stakeholder Interaction: Address customer inquiries and coordinate with vendors, clients, and partners
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:
Permanent role in Business Admin
Employer Description:We specialises in factory construction, industrial build, office construction, building repair and other commercial build.
Established in 1974 TGBeighton have developed an outstanding track record and reputation for quality projects delivered on time and within budget.Working Hours :Monday - Friday 08:00-17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Patience....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme. So long as you prove you're the right person for the job, we'd try and keep our apprentices on as full-time employees.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
£25,000 + Benefits
Our client is a prestigious jewellery manufacturer based in the heart of London’s historic jewellery quarter, Hatton Garden. They are currently seeking to recruit an Admin Assistant and a Sales Support Assistant to join their dynamic team. They are a team of passionate people with expert knowledge in the jewellery industry. They believe it is their people who are key to their success, and it is because of them that they are a market leader. They aim to continually invest in their people and business to deliver the best product and services. Office Administrator
They require an experienced Office Administrator to support the wider team by managing administrative duties. This is a vitally important role within their ambitious team at a time of sustained growth. The position provides an opportunity to learn and grow within a dynamic team in a busy office environment. Key Responsibilities
Manage the full journey of orders, including processing invoices, packing and dispatching orders to deadlines.
Maintain and update the database of all customer information.
Handle customer purchase orders, including receiving, processing and adding details to customer order sheets.
Raise supplier orders, track them and coordinate with suppliers.
Raise customer orders and update spreadsheets accordingly.
Manage returns and credit stock.
Prepare and manage product data sheets and sample submissions.
Perform general administrative duties, including chasing deliveries, managing purchase order information and assisting the wider team.
Update and maintain various spreadsheets related to orders, invoices, sales analysis, stock and other administrative tasks.
Manage stock including counting, weighing and preparing for invoicing slash dispatch.
Sales Support Assistant
The Sales Support Assistant will play a pivotal role in maintaining strong relationships with trade account clients, while supporting the sales and creative efforts. This position offers the opportunity to work closely within the sales team to ensure they deliver exceptional service and success to their customers. Key Responsibilities
Act as the main point of contact for trade account clients, maintaining and strengthening customer relationships.
Handle customer inquiries, assist with order management and provide after sales care.
Research on prepare trend reports for upcoming seasons and assist with creating mood boards and trading calendars.
Prepare monthly sales reports and other analytics as required by the sales team.
Support administrative tasks such as updating spreadsheets, managing order details and liaising with suppliers.
Assist with tasks like raising customer orders, tracking orders and home handling returns where needed.
General Responsibilities
For both roles the ideal candidates will have the following:
Ability to work under pressure and meet deadlines in a busy office environment.
Previous experience working with invoices and administration.
Proficiency in using Microsoft Office, including outlook, excel and word.
Strong organisational skills with the ability to prioritise effectively.
Teamwork within an office environment, as well as the ability to work independently and autonomously.
Strong analytical and numerical skills to understand sales and commodity figures.
Jewellery trade experience would be preferred but is not essential.
A competitive salary based on experience is on offer, alongside career development opportunities and other benefits. Apply now!....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 4 Sales Executive Apprenticeship programme with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-led e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers and you’ll receive full support from the team.Training Outcome:In your first year you’ll be the back bone of our Sales team, learning from the ground up and taking on all the administrative tasks to support our sales operations. Within 12 to 18 months, you’ll have gained the confidence and skills to take your first step into a customer facing role, which could be Sales or Account Management, and eligibility into the Sales Bonus Scheme.Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning, and Sage Intacct software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
The Role: Technical Support Engineer
Salary up to £36k DOE
Generous Company Pension Contribution
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance
Key Responsibilities
- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.
- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.
- Escalate complex issues to senior engineers or development teams for further resolution.
- Document technical solutions and maintain a knowledge base for future reference.
- Collaborate with internal teams (DevOps) to ensure customer satisfaction.
- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
- Participate in ongoing training programs to maintain technical expertise.
- May provide on-site technical support to customers when necessary (depending on location).
The Right Person
The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:
- Strong understanding of computer hardware and software principles.
- Experience troubleshooting electronic devices and software applications.
- Excellent problem-solving and analytical skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong working knowledge of remote desktop tools is desirable.
- Strong working knowledge of Linux systems a plus
- Strong working knowledge of network infrastructure
- Experience with video surveillance systems and software a plus
Interested? Here are your three options
1. This is the job for me, I meet all the requirements Call now and lets talk through your experience. Ask for Jon Webster on between 8.30am 5.30pm
2. I think Im right for this position, but Im not sure about some of the detail Click apply now so I can read your CV and come back to you.
3. Im interested but need to know more about what this job can offer me email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPTP....Read more...
Internal Account Manager
Strengthening our UK sales team:
We are hunting for an Internal Account Manager to support the UK sales team and enable seamless sales and account management support across UK business functions. Delivering Garage Workshop Consumables across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley – Tamworth
Good Salary Neg ££ (Circa £28-32k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia:
Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric with a possible long term ambition to move into a field based sales role over time. Our ideal candidate will have worked within Parts Supply, large Motor Factor or Industrial / Engineering Supplies / Distributor possessing excellent sales and business support skills however if you have great Sales skills in similar sectors you will also be considered.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSA....Read more...
Internal Account Manager
Strengthening our UK sales team:
We are hunting for an Internal Account Manager to support the UK sales team and enable seamless sales and account management support across UK business functions. Delivering Garage Workshop Consumables across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley – Tamworth
Good Salary Neg ££ (Circa £28-32k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia:
Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric with a possible long term ambition to move into a field based sales role over time. Our ideal candidate will have worked within Parts Supply, large Motor Factor or Industrial / Engineering Supplies / Distributor possessing excellent sales and business support skills however if you have great Sales skills in similar sectors you will also be considered.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSA....Read more...
Internal Account Manager
Strengthening our UK sales team:
We are hunting for an Internal Account Manager to support the UK sales team and enable seamless sales and account management support across UK business functions. Delivering Garage Workshop Consumables across the Engineering Supplies, Industrial Distribution and MRO space is where our client excels.
Ideal Location – Coventry – Nuneaton – Leicester – Hinckley – Tamworth
Good Salary Neg ££ (Circa £28-32k) + Bonus + Pension
Mon – Fri working week (No weekends)
Our utopia:
Product knowledge is not essential for this role, however we seek individuals with a nose for increasing sales, developing customer spends and increasing order values through asking great questions. 1st class customer service skills are centric with a possible long term ambition to move into a field based sales role over time. Our ideal candidate will have worked within Parts Supply, large Motor Factor or Industrial / Engineering Supplies / Distributor possessing excellent sales and business support skills however if you have great Sales skills in similar sectors you will also be considered.
10 Key skills:
Knowledge and experience of supporting a field sales based function and attentive customer service skills are vital.
Ability to take and process orders whilst building solid customer relationships.
Nose for increasing and sniffing out incremental sales to increase average order values.
Setting up and onboarding new customers to ensure a smooth and seamless customer experience.
High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel.
Clear and concise communication skills written and verbally.
Professional outlook able to quickly build and develop customer relationships.
Highly organised with solid work ethic approaching tasks tenaciously.
Punctual and enthusiastic can do work ethic.
Smart in appearance, able to create excellent 1st impressions.
Online Interviews & Questions:
Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd. Please call Glen for an initial conversation on 07977 266309 or email with your CV detailing how your experience meets with the above. We are hiring NOW so don’t delay.
JOB REF: 4152GSA....Read more...
We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
....Read more...
We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel
....Read more...
Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Stoke, ST1 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you’ll play a vital part in our client’s Housing and Customer Services Directorate, where you’ll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Workshop Controller - Weston-super-mare
Salary: £33,000 - £37,000 + potential bonus (~£5,800 annually)
Joining Bonus: £2,000 (join by Nov 30, 2024)
Hours: Full-time, 5 days per week, no Sundays
Job Summary
We're looking for an experienced Workshop Controller to manage daily workshop operations, oversee team performance, and maintain high customer satisfaction. In this role, you will allocate tasks, lead daily huddles, and ensure the workshop runs smoothly. You'll also support the team with technical advice and uphold our commitment to excellent service.
Key Responsibilities
- Supervise Team Operations: Manage daily workflows, allocate jobs, and monitor task completion.
- Customer-Focused Leadership: Lead team huddles to set priorities, ensuring every customer has a positive experience.
- Provide Technical Support: Offer hands-on support to team members and assist with complex tasks.
- Promote Company Values: Inspire and mentor the team to embrace and uphold our company values.
Benefits
- Competitive Pay: £33,000 - £37,000 annual salary + uncapped bonus potential
- Joining Bonus: £2,000 for starting by Nov 30, 2024
- Generous Time Off: 5.6 weeks annual leave
- Discounts: Up to 50% off garage services and 25% off retail products
- Additional Discounts: Savings on groceries, insurance, dining, and more
- Financial Planning: Early salary access and healthcare reimbursements
- Retirement & Life Assurance: Secure your future with our pension plan and life assurance
- Share Save Scheme: 20% discount on shares
Requirements
- Technical Qualification: Level 3 in Light Vehicle Maintenance (or equivalent)
- Leadership Experience: Proven experience managing a workshop team to meet goals and KPIs
- Customer Service Skills: Strong ability to communicate clearly with customers
- Compliance Knowledge: Understanding of health and safety standards
- Scheduling Skills: Skilled in workforce scheduling and time management
- Full Driving License: Required
Why Apply?
Be part of a rapidly growing automotive service team that prioritizes career development, ongoing training, and a commitment to innovation. Start your career journey here!
If you are interested in this vacancy please click the link to apply here or send your CV to Rachael.mortimer@holtautomotive.co.uk or Eric@holtrecruitment.com ....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday between 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for an ongoing role.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :On a shift pattern basis, Monday-Sunday between 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer:
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations:
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures:
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
UK Notional hourly rate £13.78 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months; however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
