An opportunity has arisen for an Internal Sales Support Engineer, who will provide Technical Sales Support for my client who are a leading producer of automation and control software products for industrial applications, based at their headquarters which are located on the Isle of Wight.
This is a fantastic opportunity for someone with experience of supporting the sales of software products that can provide technical sales support for clients and their colleague sales co-ordinators. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical/ sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Yuon Skelton on 01582 87 8829.....Read more...
Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.
About the Job
Operations Support
Gain knowledge and skills to support 24/7 Operations Control Centre activities.
Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
Monitor the daily flying programme, including aircraft movements and delays.
Provide operational support to ensure compliance with statutory, company, and commercial requirements.
Record key “on-the-day” operational information.
Customer Support
Draft and send customer communications during network disruption, following tone of voice guidelines.
Liaise with stakeholders to minimise customer impact from programme changes.
Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
Monitor flight status and communicate delays accurately.
Resolve “on-the-day” operational issues and maintain accurate welfare spend logs.
Planning Support
Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licencing, and Leasing.
Collect data for safety investigations and flight delay evidence packs.
Support departmental quality systems to maintain compliance with processes and procedures.
Training Outcome:
This apprenticeship is designed to lead to a permanent role upon successful completion.
Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :24/7 environment.
Can travel to Luton Head Office and work a 4-on-4-off shift pattern, including weekends. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
An opportunity has arisen for an Internal Sales Support Engineer / ISE, who will provide Technical Sales Support for my client who are a leading manufacturer of Process Control, Process Automation and Process Instrumentation based at their headquarters which are located on the Isle of Wight. Our client produces a comprehensive DCS, Distributed Control Systems suite of PLC, HMI, Drives, Automation, Control and Instrumentation.
This is a fantastic opportunity for an experienced Internal Sales Engineer who will provide technical sales support for clients and their colleague sales co-ordinators. You will liaise with the Sales Support Manager and Sales Director and suggest any changes or improvements which may enhance efficiency or save costs. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical / sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative. You will hold an engineering or process related qualification as this will be essential for this position.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Ricky Wilcocks on 01582 87 8810 or 079317 888 34.....Read more...
Join a well-established company in Denbigh as an Office and Sales Administrator, supporting smooth daily operations through accurate administration and excellent customer service. This temp-to-perm role offers variety, development opportunities, and the chance to make a real impact within a friendly, supportive team.Key responsibilities:• Process daily customer and supplier orders, invoices, credits, and statements • Manage retail EDI orders via Freeway Cloud (training provided) • Maintain sales reports and records using Excel (training provided) • Handle customer queries and liaise with the Sales team • Monitor debtors and support credit control • Create and update customer and supplier accounts • Provide reception cover and general office support • File, archive, and maintain documentation • Assist with ad hoc administrative tasks • Comply with health and safety guidanceRequirements:• Previous administration or office experience • Confident with Microsoft Excel and accounting software (training provided) • Strong organisation, attention to detail, and communication skills • Customer-focused, proactive, and team-orientedThis role offers £13 per hour plus benefits including weekly pay and holiday accrual. Hours: Monday–Friday, 8am–5pm (flexibility required).Apply today to take the next step in your career.
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Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
This role provides a unique opportunity to work with a passionate and fun team. If you’re an organised, driven individual with a passion for excellence, we look forward to hearing from you!
Key Responsibilities:
Answering customer queries via phone, email, or in person.
Following up on customer queries and escalating when needed.
Updating customer records and databases accurately.
Logging and tracking queries or complaints in the system.
Producing reports or summaries of customer interactions.
With colleague support, handling common complaints calmly and effectively.
Investigating simple issues and providing updates to customers. Referring more complex queries to senior team members.
Supporting the wider team with day-to-day tasks.
Promoting customer satisfaction and improving service delivery.
Training Outcome:This apprenticeship offers excellent long-term prospects. While a permanent role is not guaranteed, Evolve Energy aims to retain successful apprentices where possible. If a suitable role is available upon completion, you may be offered continued employment and further development opportunities.Employer Description:Evolve Energy is selective because the work we do is demanding, complex, and high impact. We unlock scarce access to renewable generation for some of the UK’s most exciting brands across retail, leisure, manufacturing, luxury hotels, and tech. The organisations we support expect the best, which means we look for people who can rise to that standard.
We’re not just another renewable energy supplier. We’re industry specialists shaping the future of business energy and sustainability. Joining us means working at board level with I&C clients, helping them cut through complexity and make real progress towards decarbonisation. Few companies can offer that level of exposure, and fewer still the chance to grow with it.
At Evolve, difference is celebrated. We are committed to inclusion and accessibility, creating an environment where people can be their authentic selves and thrive. As proud partners of the Armed Forces Covenant and Care Leavers Covenant, we also provide tailored support to those bringing unique skills and life experience into our team.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative....Read more...
0-3 Months
Learn and understand admissions processes, including application handling and interview scheduling.
Assist with data entry and maintain accurate student records using systems such as ProSolution.
Provide excellent customer service by responding to enquiries from prospective students via phone and email.
Familiarise yourself with safeguarding, data protection, and confidentiality policies.
Learn and use the software packages used within Admissions for customer service and nurturing experience.
Daily office support, answering the telephone and taking messages for the Admissions team.
Helping with visitor liaison at events, welcoming guests.
Contribute, test and analyse our new nurturing journey for prospective students.
Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc.
3-6 Months
Support bursary and grant applications by checking documentation and updating records.
Assist with organising and supporting open events and enrolment days.
Generate basic reports on application progress and student data for the Admissions Officer.
Help monitor application status and follow up with applicants to ensure smooth progression.
Support with transport initiatives such as renewing of bus passes termly and the distribution of them to current students
Support grants and bursary processes in respect of full-time and part-time applications.
6 – 12 Months
Take ownership of specific administrative tasks within the admissions cycle.
Contribute to continuous improvement by suggesting ways to enhance the applicant experience.
Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students.
Support interview scheduling and communication with applicants and staff.
Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner.
Attend training and meetings to keep up to date with current procedures and legislation as required.
Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance.
Drive a culture of excellent customer service for prospective families and students, ensuring a first-class end-to-end customer journey throughout and successfully converting interest into admissions into enrolment.
Training:
Business Administrator Level 3 Apprenticeship Standard.
One day every two weeks at Telford College.
Assigned mentor within the workplace.
Assessor visits from Telford College.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to apply for permanent roles within the college or progress into other areas.Employer Description:Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.Working Hours :Monday - Thursday, between 8.30am - 5.00pm. Friday, between 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Patience....Read more...
Open/close & daily routines: Set up and clear down displays; switch equipment on/off; ensure the shop is clean, safe and compliant with company policies and legal requirements.
Customer transactions: Process sales, exchanges and refunds accurately and in line with policy; offer product and service information; identify and meet customer needs.
Product & service information: Provide clear, accurate and legally compliant information (e.g., pricing, labelling, age-restricted sales, returns).
Enquiries & complaints: Handle questions and concerns professionally, resolve where possible, record outcomes, and escalate when required.
Health, safety & security: Spot and remove hazards; follow incident and accident reporting procedures; support a safe environment for customers and colleagues.Stock & pricing: Replenish shelves; rotate stock; check and report price discrepancies; use store systems to support order fulfilment and click-and-collect where applicable.
Merchandising & promotions: Implement promotions and seasonal changes; maintain planograms and point-of-sale; support product launches and local events.
Technology & systems: Use tills, handheld devices and other digital tools to support customer enquiries, transactions and stock tasks.
Teamwork & development: Work collaboratively to meet store targets; contribute ideas for improving service, sales and operations; participate in training and reviews.
Sustainability & waste: Follow procedures to reduce waste, recycle where possible and support store sustainability goals.
Loss prevention: Follow procedures to minimise stock loss, including correct refunds, voids, tagging, stock rotation and back-of-house controls.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Completion of Functional Skills in English and maths if required
Training Outcome:Opportunity to become a permanent employee after successful completion of the apprenticeship.Employer Description:Snappy Snaps has been at the heart of Maidstone High Street for over 12 years, offering each valued customer the widest range of photo, digital and print services. Our specialists are on hand with friendly help whatever you are looking for – Printing from a phone or traditional camera, personalised photo gifts for any occasion, bespoke framing, family portrait studios, professional headshots to renew your LinkedIn profile, gorgeous canvases or first-time guaranteed passport and visa photos. What sets us aside from other photography stores? Our customers always leave happy and want to return. We have professional, exhibition quality printers with trained photographic operators all conveniently located on Maidstone High Street. A Studio experience that is adored by all who come, a full time Professional Photographer available for family and baby portraits or Business headshots. We have an in-house graphic designer, business print experts for fast flyers, business cards, booklets, t-shirts and much more. Along with our rapid Photobook service, we can produce a wide range of photo gifts on-site and while you wait. So everything from mugs to jigsaws can be with you within the hour. We almost forgot to mention, we offer “first-time guaranteed” passport and visa photos for every country. All that under one roof? You'll have to visit us on Maidstone High Street, just off Gabriel's Hill, to believe us!Working Hours :5 days per week - varied shift pattern including weekendSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Location: Birmingham (Office based) Salary: £25,000 per annum (with review after probation) Opportunities for progression into sales | Supportive training environment | Long-established company
Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.
You’ll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.
What you’ll be doing:
Processing and analysing sales orders
Preparing accurate customer quotations and managing price lists
Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
Investigating and resolving customer queries (including technical issues)
Taking ownership of customer complaints and ensuring successful resolutions
Supporting continuous improvement by suggesting new ideas and efficiencies
Raising purchase orders and coordinating delivery expectations
Supporting office support and finance tasks (invoicing, remittance advice, credit control)
What you’ll need:
A Life Science degree
Strong communication skills written and verbal
Confident IT skills, especially MS Excel
A proactive, helpful attitude and a genuine interest in customer service
Able to work independently and as part of a collaborative team
A positive, curious mindset and a willingness to get stuck in!
What’s in it for you?
Starting salary of £25,000, reviewed after probation
Clear development pathway – with potential to move into sales if that’s your interest
Full support and training from a friendly, knowledgeable team
Modern, well-equipped office with parking, a kitchen and on-site gym
25 days holiday + bank holidays + Christmas shutdown
Pension scheme
A business that values its people and gives you room to grow
If you’re keen to build your career in a meaningful, science-led environment and want to join a company where you’ll be supported from day one, we’d love to hear from you.
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MAIN DUTIES:
To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed
Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
Raising all customer credit notes.
Assist customers in making purchasing decisions.
Providing a focused and timely quotation service, including discounts and ‘Specials’
To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
Provide technical support for all product ranges.
Identify opportunities to enhance the customer experience.
To comply with all data protection regulations.
The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.
Training:All training will take place in the workplace.
A TDR training officer will visit you every month to assess you on the job.Training Outcome:Full-time position upon completion of the apprenticeship, for the right person.Employer Description:We are Purmo Group. From 72 years of development, acquisition and growth, we can offer products and systems for every part of the generation, distribution, emission and control of indoor heating and cooling, as well as having the foremost experience in the design, installation and performance of complete systems.
So, we don’t just see our business in terms of our high-performing, responsibly designed products. We aim to see them combined into whole solutions for more efficient buildings – whether it’s us who designs them or the professionals in the installation industry that we support.Working Hours :Monday to Friday,
8.30 - 4.30pm or 9am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Customer Service Manager – B2B Drinks Platform – London – Up to £50,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Manager to lead a London based team to drive commercial success of the business. The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, drive overall satisfaction and manage the platform functionality at head office level.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Lead, coach and develop the Customer Service team, ensuring high performance, accountability and engagement.Own the customer service strategy, setting clear standards, processes and service levels that align with business goals.Oversee buyer and customer onboarding, ensuring a seamless, professional and efficient experience for all new partners.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B customers.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer service Manager candidate:
Proven experience in a customer service leadership role, ideally in FMCG, drinks, hospitality or B2B environments.Strong people manager with a track record of building, coaching and motivating high-performing teams.Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
An Internal Sales Coordinator is sought to join an innovative commercial team in Buckinghamshire, contributing to the development and coordination of customer quotations, order processing, and efficient sourcing of electronic components.
The Internal Sales Coordinator, Buckinghamshire, will be expected to develop their understanding in the field, learning from peers and senior team members in commercial, procurement, and customer service best practices. This may include understanding internal sales processes, digital sourcing tools, order fulfilment workflows, and supply chain coordination.
Responsibilities include:
Work with the sales and procurement teams to define customer requirements and deliver accurate, competitive quotations.
Create and process customer orders using integrated business systems, ensuring smooth order fulfilment through stock allocation or back-to-back procurement.
Develop and execute sourcing and purchasing activities for electronic components, ensuring competitive pricing and correct tariff classifications for imports.
Debug and resolve customer or supplier issues through proactive communication and collaboration with internal departments.
Collaborate with external sales representatives to support business development and maintain strong relationships with key accounts.
Maintain comprehensive technical and commercial documentation, including quotations, order updates, and sourcing information.
Support the wider commercial team with administrative tasks and ad hoc duties as required.
Key skills & experience:
Experience in internal sales, customer service, procurement, or a similar commercial environment.
Strong computer literacy, ideally with SAP or similar integrated systems.
Practical experience with quotation creation, order processing, customer communication, or sourcing activities.
Strong problem-solving and analytical skills.
Effective communication, organisation, and teamwork abilities.
How to apply:
Apply now for the Internal Sales Coordinator role in Buckinghamshire. Send your CV to adighton@redlinegroup.Com or call Adam on 07961158768....Read more...
Duties will include, but will not be limited to:
Handle incoming customer enquiries via phone and email in a polite and professional manner.
Process customer enquiries accurately and update information in company systems.
Track and monitor shipments, keeping customers informed of progress or delays.
Communicate effectively with operations and other departments to coordinate deliveries.
Assist in resolving delivery issues and complaints promptly and effectively.
Maintain accurate records of customer interactions and transactions.
Support the wider customer service and logistics teams with administrative duties.
Participate in training and development activities to gain a recognised business administration qualification.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:We are a growing company with lots of opportunities for progression within the customer services team or a shift to sales, operations or finance over time as skills develop.Employer Description:A fully independent, national division that can deliver your goods anywhere in the UK with dedicated staff monitoring its progress. We are a member of the UPN pallet network and APC parcel network.Working Hours :Monday to Friday - 40 hours on a pattern to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working....Read more...
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. You will report directly to the 2nd Line Team Leader who works within the Customer Services Department. You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team.
The apprentice will join the 1st Line Team providing administrative and remote support to our fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself.
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem-solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes customer service
Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT hardware
Windows operating systems
Microsoft Office
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Virtual IT was created to provide a best-in-class corporate IT infrastructure and service solutions to SMEs, and since then we have grown to a team of nearly 100 employees. Headquartered in North West London and with offices across the south-east, we are among the leading Managed Services Providers in the South of England, supporting over 700 organisations and tens of thousands of users with their IT and cyber security needs.
Our experienced and structured teams deliver a comprehensive range of IT services including, cutting-edge Cyber Security, Helpdesk & On-Site IT Support, Cloud and Modern Workplace solutions, and Communications solutions. These solutions are always carefully tailored to our clients, enabling them to get the best from their IT, with solutions that can scale harmoniously with their business.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Motivated,Positive attitude,Hard-working,Hardware and software,Troubleshooting,Windows 11 operating system....Read more...
As a Customer & Stakeholder Engagement Advanced Apprentice at National Grid you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. The team is committed to building and maintaining strong relationships with customers and industry partners. As a Customer & Stakeholder Engagement Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections. Within this role you, you’ll gain experience in enhancing the customer and stakeholder experience including:
Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting.
Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans.
Facilitate customer journey workshops and help design processes that improve overall experience and satisfaction.
Ensure compliance with business management systems and contribute to continuous improvement efforts.
Provide flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.
Stakeholder and site-based meetings are likely to occur in this role too which may involve travelling to locations that are not your office base. Whilst you do not require a driving license for this role you will be required to ensure that you meet travel requirements to Eakring etc. as required for training, this can be through means of public transport if you do not drive.Training:
Level 3 Customer Service Specialist
Training Outcome:
To be determined
Employer Description:National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.
Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project.
They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.Working Hours :Monday – Friday, daytime hours (08:00 - 1600, 09:00 - 17:00)Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible....Read more...
The Customer Service Apprentice is responsible for dealing with customers over the phone.
They will alsp conduct a range of administration duties which support the needs of the business and their customers, not limited to:
Answering incoming calls, entering bookings for servicing & repair appointments and responding to any email enquiries
Phoning existing customers to discuss bookings and contract information – not cold calling
Processing card payments on our Online Virtual Payment Terminal
Inputting data onto our database and Excel
As the role progresses there will be opportunities to create invoices, carry out basic bookkeeping and reconcile payments made to engineers
They will also:
Support the Operations Manager with customer renewals
Accept customer orders/payments and positively and promote the Company and its products to increase customer loyalty and contribute to the profitability of the business
Support all members of the team to ensure all needs of the business are met
The Jobholder will always present a good image to the customer and deal positively with customer complaints, speedily resolving these in the most cost effective way (within scope and where possible), to ensure high levels of customer satisfaction are maintained
All duties shall be carried out in accordance with the Company’s policy on Health and Safety
The Customer Service Apprentice is fundamental to the operation of the business being one of the first points of call for our customers.
The nature of this office based role necessitates the Jobholder to work within a fast paced environment. The job holder needs to be confident and firm but polite on the phone.
At all times, the Customer Service Apprentice will be polite and present a positive image to the customer and take a proactive approach to eliminating and resolving/directing customer enquiries and complaints.
The Jobholders work and working practices will be subject to checks within the Companies Quality Assurance system and as a consequence they will be receptive to sharing best practice, and receiving coaching and training to address skills gaps and development needs.
As a member of the Operations team they will participate in any information gathering exercise/team discussions/meetings or other such initiatives which the Company may instigate to further the best interest of the business.Training:
Customer service practitioner Level 2
You will also attend Leeds City College (Printworks campus) once per month, in addition to workplace visits from your Assessor
Training Outcome:
Potentially a permanent position on successful completion of apprenticeship
Employer Description:Specialising in gas repairs and installations First Call Gas has over 20 years experience in the industry making the company an obvious choice for all your heating needs.
With engineers covering the entire region First Call can be on hand with little or no notice. Backed by a 24 hour, 365 days a year call centre customers can have peace of mind that help is only a phone call away.
Whether it’s the First Call Premier Care Plan you need or that troublesome boiler you want replacing First Call can guarantee the highest of standards.
First Call Gas are based in Cleckheaton, West Yorkshire, but we provide all our services including central heating, gas fitting, plumbing, boiler repair and much more throughout Bradford, Wakefield, Huddersfield, Halifax, , Harrogate, Wetherby, York, Morley, Pudsey, and Leeds.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Confident using a telephone....Read more...
What you’ll do:
Customer Experience:
Understand the services and products on offer to assist with customer questions and queries.
Support different types of customers with different needs.
Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
Support the centre to deliver swimming lessons where required (qualification dependent).
Share knowledge with customers on the role exercise plays in health and well-being.
Conduct customers' gym inductions and health screening where required (qualification dependent).
Plan and deliver exercise sessions to meet customers' health and fitness goals.
People Experience:
Support GLL's visions and values.
Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and general manager.
Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
Achieve and maintain all necessary qualifications, including ongoing CPD training.
Keep up-to-date with trends and developments in the leisure industry.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
Certificate in Teaching Swimming
Level 2 Gym Instructor
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.Training:The apprentice will receive full on-the-job training from the employer, they will get 20% off the job training, as well as full wrap-around support from SCL.Training Outcome:The apprentice can progress to the next level once they have completed their Leisure Team Member L2 Qualification.Employer Description:GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.Working Hours :TBC at the interview stage.Skills: Customer care skills,Physical fitness,Swimming Skills,Communication skills....Read more...
Lead and support customer onboarding processes from start to finish
Set up customer accounts and configure systems accurately
Schedule and deliver Teams training sessions with up to 15 participants
Troubleshoot issues such as label misprints and printing errors
Provide day-to-day support, resolving incidents and fulfilling service requests
Communicate effectively with internal departments, suppliers, and customers
Manage general office administrative tasks, emails, and telephone correspondence
Ensure client queries are resolved promptly and satisfaction remains high
Support new employee setup (desk, email, access, etc.)
Participate in team learning and assist with ad hoc projects as required
Other ad hoc tasks reasonably associated with the role
Engage in informal education/training from other team members to gain additional skills
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires College attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Employer Description:ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ).Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Technical Manager Location: Bristol Salary: Up to £50,000 DOEA rapidly expanding food manufacturer in Bristol is seeking a confident and ambitious Technical Manager to take ownership of quality systems, food safety compliance and technical standards across the site. The site is looking to achieve BRC accreditation within the next 12 months. This is an excellent opportunity to work closely with senior management and drive continuous improvement whilst remaining "hands on" Role Responsibilities ·Develop, maintain and improve site quality systems to meet customer and certification requirements ·Own and manage all Quality/Food Safety documentation, including version and change control ·Ensure compliance with food safety, quality, traceability, labelling and specification standards ·Lead FSSC 22000 auditing procedures and drive completion of corrective actions ·Conduct internal audits (FSSC 22000, GMP, customer-specific) ·Lead the site HACCP program ·Complete customer/third-party SAQs and technical information requests ·Manage supplier non-conformances and close out actions ·Investigate customer complaints, identify trends and implement improvements ·Support traceability challenges, mass balances and product reviews ·Maintain raw material and finished product specifications ·Drive continuous improvement of technical and manufacturing standards ·Support investigations into quality issues and collaborate with the Factory Manager ·Ensure high standards of hygiene and housekeeping ·Liaise with regulatory bodies, suppliers and customer technical teams ·Support NPD with artwork approval, shelf-life studies, HACCP inputs and product trials Skills & Experience ·Minimum 3 years' experience in a Technical/QA role within food manufacturing or packing ·Food Safety Level 3 and HACCP Level 3 (minimum) ·Strong understanding of auditing, food safety systems and FSSC 22000 ·Confident leading audits and communicating with customers and suppliers ·Strong problem-solving and continuous improvement mindset Benefits Salary £50,000 pa plus excellent Benefits including Christmas shutdownKeywords: QA Manager, Quality Systems Manager, Technical Supervisor, Technical Team Lead, Technical Manager ....Read more...
As our Business Administrator, you’ll work closely with the Directors and support all the branches of teams.You’ll be the central link across our business — managing admin tasks, supporting finance and HR, assisting with client communications, and helping us stay organised and compliant.
Provide day-to-day administrative support to the Directors and wider team.
Coordinate diaries, meetings, and documentation.
Assist with finance tasks including invoices, expenses, and supplier management.
Support HR administration, onboarding, and training coordination.
Help maintain compliance records (GDPR, H&S, ISO).
Update client records, proposals, and marketing materials.
Manage general office organisation and communication flow.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:Opportunities for professional growth and development.Employer Description:We’re a growing UK-based IT services business led by a team of three Directors who are also the company’s owners. Together, we deliver high-quality technology solutions with a focus on innovation, reliability, and excellent customer experience.Working Hours :Monday to Friday, 0900 - 1700
1 hour unpaid lunchSkills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Confidence,Enthusiasm,Keen to learn new skills,Strong work ethic....Read more...
· To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat.
· To maintain a high degree of customer service for all support queries and adhere to all service management principles.
· To take ownership of user problems and be proactive when dealing with user issues.
· To log all calls on the ticketing system.
· Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems.
· Maintain a log of all calls taken.
· Maintain a log of any software or hardware problems detected.
· Support users in the use of Computer equipment by providing necessary training and advice.
· To allocate more complex calls to the relevant Support member if it cannot be resolved.
· To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:What our team does is make business IT solutions that are easy and painless, because we understand the challenges you face.
Our transparent approach ensures we always advise and provide what is best for your business with room for scalability.Working Hours :Mon-Fri 8-4Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
We are seeking a motivated and organised Sales Administrator to join our team in Milton Keynes. You will support the sales function by managing the full order process, ensuring accuracy and high-quality customer service. This is a hands-on role requiring attention to detail and the ability to work effectively as part of a team.
Key Responsibilities of the Sales Administrator
Support the sales team with end-to-end order management
Process orders efficiently, selecting the correct method for each order
Handle order-related queries professionally and promptly
Maintain a high standard of accuracy and customer service
Provide general support to the sales team as required
Skills and Experience
Proven experience in sales administration, customer service, or similar roles
Proficient in Sage Line 50
Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Excellent written and verbal communication skills with a professional and friendly manner
Outstanding organisational skills and meticulous attention to detail
Ability to work independently, use initiative, and manage deadlines effectively
Positive, team-oriented approach with a can-do attitude
Additional Information
This is an on-site role only in Milton Keynes
Flexible salary depending on experience
How to Apply
If you are interested in the Sales Administrator role in Milton Keynes please send an updated CV to nking@redlinegroup.Com or call 01582 878839 / 07961158788.....Read more...
Support the Sales Team with administrative and operational tasks that keep the sales process running smoothly
Assist in identifying and qualifying new leads through research, outreach, and follow-up communication
Help maintain and update CRM records, ensuring all customer information and sales activity is accurate and up to date
Prepare sales documents, proposals, presentations, and reports for client meetings
Respond to customer enquiries via phone, email, or messaging platforms, providing friendly and professional service
Support the coordination of sales meetings, product demonstrations, and client calls
Help track and monitor sales performance, targets, and KPIs
Assist in organising sales campaigns, marketing activities, and promotional events
Process sales orders, raise purchase orders, and help manage stock or product information where required
Collaborate with other departments such as marketing, operations, and customer service to support the end-to-end customer journey
Handle general office administration tasks to support the smooth running of the team
Take part in onboarding activities and training sessions to build your sales skills and product knowledge
Act as an ambassador for the apprenticeship scheme and participate in regular reviews and development meetings
You may also be required to carry out any additional tasks relevant to your role as you grow into the position.Training Outcome:After completing the apprenticeship, you could progress into roles such as Sales Executive, Account Manager, or Business Development Executive. With experience, there are opportunities to move into Senior Sales, Sales Management, or Key Account Management positions.Employer Description:PANAM Valves Ltd. – Precision, Innovation, and Sustainability
PANAM Valves Ltd. is a Global Leader in industrial and instrumentation piping systems, delivering Precision-Engineered Solutions for industries such as Oil & Gas, Defense, Pharmaceuticals, and Hydrogen Energy.
With a 165,000 sq. ft. state-of-the-art Manufacturing Facility, we seamlessly integrate Advanced Technology with decades of expertise to design and produce High-Quality, Reliable products.
Our diverse product range includes Tube Fittings, Pipe Fittings, Valves, Manifolds, Double Block & Bleed Valves, and Cutting-Edge Hydrogen Solutions, reinforcing our commitment to Clean Energy and Sustainable Innovation.
Built on the pillars of Quality, Innovation, and Sustainability, PANAM ensures Unmatched Reliability through Rigorous in-house R&D and Testing. With a Global Presence in 52 countries, we provide Exceptional Service and Industry-Leading Solutions to customers worldwide.
Renowned for Durability, Adaptability, and Engineering Excellence, PANAM continues to set industry benchmarks, supported by an extensive network of Distributors and Loyal Customers.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Responsibilities:
Supporting the sales team
Customer telephone order taking
Inputting customer orders via online and email
Assessing enquiries
Taking card payments
Liasing with customers on courier issues
Arranging customer credits and returns
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards a Level 3 Business Administration with support from your employer and the Chesterfield College Group.Training Outcome:Learning Unlimited continues to develop strong relationships with employers and we encourage any organisation considering recruiting an apprentice to support them to progress onto a higher apprenticeship level, or offer full time employment at the end of their apprenticeship.Employer Description:Victory Design is an innovative, profitable and long established company (35 years) at the leading edge of new sign making technology. Structured in three seamless divisions we are involved in the sourcing and supply of sign making materials to the trade; sourcing, supplying and adapting digital imaging equipment to the trade mainly for outdoor durable applications.Working Hours :Monday- Friday, 9am- 5pm with 30 minutes lunch.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working....Read more...
first point of contact in responding to enquiries from employees, customers and partner agencies relating to housing and council services.
You will deliver a customer focused service and provide administrative support as part of the Neighbourhood Services team, working to support tenants to sustain both tenancies and neighbourhoods.
Training:Training will be online at your workplace. Working towards a Level 2 Housing and property management assistant apprenticeship.Training Outcome:Potential for further apprenticeship or role in the Housing serviceEmployer Description:Local Authority for Gateshead.Working Hours :Monday - Friday 8.30-5pmSkills: Communication skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
