Manage all customer returns through to closure
Ensure Return Merchandise Authorisation (RMA) process is always followed, and data is maintained in line with procedures
Book collections / dispatch of returns with carriers
Collect card payments from customers as applicable
Process spare parts orders for picking by warehouse
Assist customer services team with other customer queries under the guidance of the Customer & Technical Service Manager
Assist in production of RMA performance statistics and trends analyses
Contribute ideas and solutions towards the department’s goal of improving the customer experience of Monitor Audio customers
Training:
Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point AssessmentOur tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Training Outcome:
Development into full Customer & Technical Services Technician after apprenticeship completion
Employer Description:Monitor Audio Group is a British Audio manufacturer of some of the world’s most respected and innovative high-fidelity brands. There are currently three British brands that make up the group: Monitor Audio, Roksan and Blok, covering solutions for Hi Electronics, Home Theatre, Architectural speakers, and Hi-Fi furniture. Each has its unique story, and each brings the listener closer to the music and film they love.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
We’re looking for a motivated and enthusiastic apprentice to join our team. As part of your apprenticeship, you’ll also receive structured training and mentoring to help you develop your professional skills.
Sales & Customer Support:
Assist with quoting, invoicing, and processing orders.
Support the sales team with cold calling and onboarding new accounts.
Organise and book virtual and face-to-face meetings with clients.
Provide excellent customer service across all channels.
Stock Management:
Add new stock items, update pricing, and maintain accuracy across systems.
Track and adjust sold units to keep records up to date.
Ecommerce & Marketing:
List products across multiple online platforms and ensure details are accurate.
Monitor and update stock availability online.
Support digital marketing activities, including campaigns, promotions, and social media.
Collaboration & Operations:
Liaise with other departments to ensure smooth order fulfilment and customer satisfaction.
Contribute to cross-team projects that enhance customer experience.
Training:
On-the-job training in the workplace
Taught sessions via New College Swindon
Training Outcome:Opportunity for a permanent role with the company.Employer Description:Established in 2017, Solatek has quickly grown into a trusted leader in IT Distribution and IT Asset Disposition (ITAD) services.
We proudly support customers across 44 countries, providing high-quality devices at competitive prices. Our nationwide ITAD solutions help organisations maximise the value of their end-of-life equipment, ensuring a seamless and sustainable approach to IT asset management.Working Hours :Monday - Friday, 8am-4pm, 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
SALES COORDINATOR CREWE UP TO £33,000 + BENEFITS
THE OPPORTUNITY: We’re working with one of the North West’s most recognised businesses who are a key supplier within the construction industry. They now have a fantastic opportunity for a proactive and driven Sales Coordinator to join their business. The successful candidate will join the business as a Sales Coordinator to support their Business Development team by researching and screening potential clients and opportunities and ensuring the health or the CRM and customer data being used my the team. This is a fantastic opportunity for a motivated individual from a Customer Service, Customer Support, Sales Support, Sales Administrator, Sales Coordinator, Account Manager, Customer Success, Client Relationship or Account Management role with a strong attention to detail and excellent team-working skills.THE ROLE:
Researching, qualifying, and deciding which ones make it onto the system
Identifying the high-value opportunities that are worth pursuing
Protecting the pipeline by stopping unqualified or low-value leads from progressing
Passing qualified data to the business development team
Take charge of keeping Salesforce clean and accurate across the early pipeline stages
Making sure every deal has activity logged, overdue tasks are chased down, and no details are missing
Pushing for complete, accurate data in a constructive, engaging way that drives accountability
Tracking when opportunities are stalling, missing key criteria, or showing outdated close dates and acting quickly to keep things moving
Making sure the CRM stays the single source of truth for the team
Attending internal BD meetings, capture notes, and make sure action points are followed up
Supporting external reps by logging meeting outcomes in Salesforce and ensuring timely follow-up comms
THE PERSON:
Experience in a Customer Service, Customer Support, Sales Support, Sales Administrator, Sales Coordinator, Account Manager, Customer Success, Client Relationship or Account Management role
Excellent communication skills and confidence to proactively push colleagues on activity and data accuracy
Keen to develop and progress
A go-getter who is comfortable in a ‘making things happen’ role
Have the ability to adapt your approach to the client
Computer literate and experience working in a CRM like Salesforce
TO APPLY: To apply for the Sales Coordinator position, please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
SALES ADMINISTRATOR CREWE UP TO £33,000 + BENEFITS
THE OPPORTUNITY: We’re working with one of the North West’s most recognised businesses who are a key supplier within the construction industry. They now have a fantastic opportunity for a proactive and driven Sales Administrator to join their business. The successful candidate will join the business as a Sales Coordinator to support their Business Development team by researching and screening potential clients and opportunities and ensuring the health or the CRM and customer data being used my the team. This is a fantastic opportunity for a motivated individual from a Customer Service, Customer Support, Sales Support, Sales Administrator, Sales Coordinator, Account Manager, Customer Success, Client Relationship or Account Management role with a strong attention to detail and excellent team-working skills.THE ROLE:
Researching, qualifying, and deciding which ones make it onto the system
Identifying the high-value opportunities that are worth pursuing
Protecting the pipeline by stopping unqualified or low-value leads from progressing
Passing qualified data to the business development team
Take charge of keeping Salesforce clean and accurate across the early pipeline stages
Making sure every deal has activity logged, overdue tasks are chased down, and no details are missing
Pushing for complete, accurate data in a constructive, engaging way that drives accountability
Tracking when opportunities are stalling, missing key criteria, or showing outdated close dates and acting quickly to keep things moving
Making sure the CRM stays the single source of truth for the team
Attending internal BD meetings, capture notes, and make sure action points are followed up
Supporting external reps by logging meeting outcomes in Salesforce and ensuring timely follow-up comms
THE PERSON:
Experience in a Customer Service, Customer Support, Sales Support, Sales Administrator, Sales Coordinator, Account Manager, Customer Success, Client Relationship or Account Management role
Excellent communication skills and confidence to proactively push colleagues on activity and data accuracy
Keen to develop and progress
A go-getter who is comfortable in a ‘making things happen' role
Have the ability to adapt your approach to the client
Computer literate and experience working in a CRM like Salesforce
TO APPLY: To apply for the Sales Administrator position, please send your CV for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
Maintaining Compliance and Fleet Systems: The apprentice will assist in updating and managing compliance systems, including tracking staff training records and ensuring all documentation is current. They will also help maintain fleet records such as vehicle servicing, MOTs, insurance, and logbooks to ensure the business meets all regulatory requirements.
Administrative and Scheduling Support: Daily tasks may include scheduling appointments, coordinating diaries, booking meetings, and sending reminders. The apprentice will also answer incoming phone calls and direct queries appropriately to support smooth communication within the team and with clients.
Customer Care and Business Support: Providing excellent customer service will be key, including responding to enquiries, assisting with customer follow-ups, and handling complaints professionally. The apprentice will also support other departments as needed, offering flexibility and gaining exposure to different areas of the business.Training:
1 day a week college training via teams
The rest of the traning will take place at the workplace
Training Outcome:
Compliance Assistant
Administrative Assistant
Service Co-ordinator
Employer Description:Mechanical, Electrical and Refurbishment ServicesWorking Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills....Read more...
An exciting opportunity has arisen for a Systems Engineer, focussed on Integration & Test, to join a team developing advanced flight simulation systems used by pilot training operations around the world.
You will play a key role in system integration, verification, and validation, ensuring these complex simulators meet rigorous operational standards and customer requirements. This is a hands-on position at the heart of a major transformation programme, ideal for someone who is highly motivated, customer-focused, and eager to implement change.
Key Responsibilities
System Integration
- Lead the integration of hardware and software subsystems into cohesive flight simulation systems.
- Collaborate with multidisciplinary teams to design and execute integration procedures.
- Diagnose and resolve integration issues, optimizing system configurations for performance and reliability.
Verification & Validation
- Define and execute test plans to verify functionality, safety, and regulatory compliance.
- Develop and conduct test procedures to validate the accuracy and reliability of flight simulation systems.
- Produce detailed reports on test results, deviations, and corrective actions.
Customer Acceptance
- Act as the primary point of contact during customer acceptance phases.
- Conduct system demonstrations and customer-specific tests to secure final approval.
- Provide expert guidance and support throughout the acceptance process.
Issue Resolution
- Respond to issues identified during testing or customer feedback.
- Lead troubleshooting, root-cause analysis, and technical support to resolve complex system problems quickly.
Qualifications & Experience
- Bachelors degree in Aerospace, Electrical, or Systems Engineering, or a related field (Masters a plus).
- Strong understanding of flight simulation systems and components.
- Proficiency in system integration, hardware/software interfaces, and performance testing.
- Experience with simulation tools and platforms (e.g., MATLAB, Simulink, RTOS).
- Familiarity with standards such as DO-178C and DO-254.
- Excellent written and verbal communication skills and strong analytical/problem-solving abilities.
Desirable
- Experience with Full Flight Simulators, Flight Training Devices, or other simulation environments.
- Customer-facing experience in system acceptance and post-delivery support.
- INCOSE Systems Engineering training or certification.
- Knowledge of commercial and/or military flight simulation regulations.
Benefits
- 25 days holiday (plus bank holidays), increasing with service, with the option to buy/sell up to 5 days.
- Private medical insurance (optional family cover).
- Pension scheme with up to 7% employer contribution.
- Life assurance (4x salary, flexible up to 10x).
- Group income protection.
- Flexible benefits including healthcare cash plan, dental cover, gym membership, critical illness cover, and cycle-to-work scheme.
- Employee assistance programme for mental health and wellbeing support.
- Subsidised staff restaurant and on-site parking with electric vehicle charging stations.
Additional Information
- Primarily office-based (four days a week) with regular lab and simulator facility interaction.
- Applicants must have the right to work in the UK.
This is a unique opportunity to contribute to next-generation flight simulation technology, working with cutting-edge systems that enhance pilot training and aviation safety worldwide.
RW....Read more...
JOB DESCRIPTION
Summary:
Play a key leadership role in driving exceptional customer experiences. As the Customer Service Assistant Manager, you'll help oversee daily operations, streamline workflows, and support a high-performing team. You'll be instrumental in managing the full order process, resolving service challenges, and fostering a collaborative, customer-focused environment.
Minimum Requirements:
Bachelor's degree in business or equivalent experience.
5-7 years of customer service experience, with 1-3 years in a supervisory or management role.
Requires flexible availability to support critical operations as needed, including outside regular working hours.
Physical Requirements:
This position involves minimal physical activity but requires extended computer use-up to 8 hours per day.
No unusual lifting, environmental, or exertion requirements.
Essential Functions:
Lead and support a high-performing customer service team by setting clear goals and providing ongoing coaching and development.
Ensure timely resolution of customer issues and order processing by aligning resources and removing roadblocks.
Monitor and assist with backlog orders to maintain service excellence.
Manage escalations from Sales Representatives, addressing personnel, service, and order-related concerns with professionalism.
Actively participate in Sales Region meetings to align customer service strategies with business goals.
Oversee coverage for regional inboxes and phone lines to ensure consistent and responsive support.
Communicate updates on policies, processes, and product changes, ensuring the team is informed and aligned.
Support new hire onboarding and lead ongoing training initiatives to build team capability.
Escalate production and inventory challenges to appropriate departments for resolution.
Drive continuous improvement by contributing ideas that enhance team morale, efficiency, and overall performance.
Champion the company's safety and quality programs, promoting a culture of accountability and excellence.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
Duties include:
Answering incoming enquiries
Accurate data inputting
Maintain and update spreadsheets regularly
Provide quotes for work to be completed by the engineer (training provided)
Liaising with suppliers, booking in jobs
Providing excellent customer care
Filing gas certificates
Maintaining an accurate calendar to co-ordinate engineers and their appointments
Emailing engineers
Any other ad hoc office duties as required
The company provides a maintenance function for new-build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed. Continual professional development will be of great value to the potential apprentice. Excellent organisational skills are required, an ability to manage your own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.Training:Full training and support will be provided. Work full-time and achieve a professional qualification as Customer Service Practitioner Level 2. The applicant can progress to Customer Service Specialist Level 3 Apprenticeship. Apprenticeship training will be work-based with monthly visits from a tutor and the support of the employer.Training Outcome:Based on the applicant's willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of the apprenticeship.Employer Description:A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.Working Hours :Between 8am - 4.30pm, Monday to Friday.Skills: Attention to detail,Communication skills,Customer care skills,Organisation skills,Problem solving skills,Team working....Read more...
Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same.
As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.
Your role will include:
Help coordinate customer service requests and follow up on tickets
Assist with credit control and basic finance admin tasks
Maintain accurate records and update customer information in systems
Communicate with customers by phone and email to provide updates and support
Collaborate with different teams to ensure smooth customer experiences
Benefits Include:
25 days holiday plus bank holidays
Free on-site parking
Good transport links
Regular team socials and events
Training, mentoring, and clear progression opportunities
Training:On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00)Skills: Communication skills,Attention to detail....Read more...
Respond to customer phone calls and emails with empathy and professionalism. making sure queries are dealt with clearly and efficiently
Support students with disabilities through each step of their order process, including payments, ensuring everything is completed accurately and smoothly
Record all customer interactions in the CRM systems so other team members can seamlessly continue the customer journey
Arrange and confirm equipment deliveries with students, making sure details are clear and any changes are communicated to both customers and internal teams
Training:Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.Training Outcome:Upon the successful completion of your apprenticeship, there may be an opportunity for permenant employment within the company, subject to performance, business needs and the availibility of a suitable role.Employer Description:We are a social enterprise focused on helping people work and study mor effectively. As a disability-confident employer, we take pride in our diverse team. We often have to work within the confines of government-funded support, but we always pledge to do our best to assist. We have decades of experience helping people accelerate their work efficiency and improve study grades. Embracing the bespoke nature of 1-1 support, we are able to tailor support to each individual, something we value greatly. Feel free to discuss your needs with out team and they will do their best to assist you, within the prescribed service level agreements and frameworks. We need to be highly cost-effective and efficient, as we are often funded by taxpayers' money, and we appreciate you working with us along the way.Working Hours :Hours: Monday to Friday, 8:45am - 5:15pm
Overtime: Occasionally available (optional)
Annual Leave: 22 days plus bank holidaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Sales Support CoordinatorLocation: Liversedge Reports To: Group Sales DirectorWe are looking for a highly motivated and detail-oriented Sales Support Coordinator to provide essential administrative and operational support to our Sales Team. This is a fast-paced and varied role that requires excellent organisational skills, a proactive approach, and the ability to work with multiple departments.The Sales Support Coordinator will play a key role in ensuring smooth sales operations, supporting client communications, and helping the business deliver first-class customer service and continued growth.Key ResponsibilitiesClient Communication
Act as the first point of contact for incoming enquiries
Qualify leads and build customer relationships through professional communicationCommunicate with clients regarding sales order confirmations, delivery timelines, documentation requirements, free issue requests and order updates.
Sales Coordination
Liaise with NPD, Operations, and other departments to ensure smooth execution of projects and sales activities.Support in managing sales projects from concept to delivery
Administrative Support
Prepare and coordinate the completion of sales documents such as tender requests, artwork approvals, technical documents and information, registration requirements etc.Support the sales team with data entry, scheduling, and project management
Order Management
Accurately process incoming sales orders and requests
Data Management
Maintain and update the CRM system.
Team Support
Provide cover for sales and operations team members when requiredAssist with additional sales-related activities, including client information and document requests, liaison between sales team with other departments such as Quality, NPD and operations,
Join our team as a Sales Support Coordinator!We are a leading UK-based manufacturer of vitamins, minerals, and supplements, working with key retailers, global brands as well as new start-ups and independent brand owners. We are looking for a Sales Support Coordinator to join our team.In this role, you’ll be the backbone of our sales operation – handling incoming client enquiries, qualifying leads and coordinating with different departments, preparing documents and assisting with general sales admin and ensuring our customers receive the best service possible. You will work closely with the New Product Development team to be able to advise customers on product formulations and offer technical advise. You’ll also keep our CRM system up to date, while supporting the sales team with key projects.What we’re looking for:Required Skills & Qualifications
Proven experience in an administrative, sales support, or customer service role (preferably in FMCG, manufacturing, or related industries).Strong organisational skills and the ability to manage multiple priorities.Excellent written and verbal communication skills.Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.Customer-focused approach with the ability to build strong client relationships.A proactive team player with high attention to detail.
INDHS ....Read more...
This is a fantastic opportunity to grow your career in sales and commercial functions while gaining valuable skills in a technical environment.
Main Duties:
Customer and Sales Support: Assist the inside sales team with customer inquiries, providing excellent service and ensuring timely responses to all customer needs.
Coordinating Internal Functions: Collaborate with various internal departments to share relevant product information and provide effective solutions to customers.
Cold Calling/Outbound Lead Generation: Reach out to potential customers through cold calling and outbound lead generation to drive business development and expand our customer base.
Learning the Technical Side of Our Products: Gain in-depth knowledge of our range of products, including their technical features and applications, to better support customers and contribute to sales efforts
The Candidate
The successful candidate will be:
Technically Minded: A strong interest in learning about technical products and solutions. The ability to grasp technical concepts and communicate them effectively to customers and internal teams.
Proactive: A self-starter who takes initiative, manages time effectively, and demonstrates a willingness to contribute ideas and solutions.
Inquisitive Nature: A curiosity to explore new challenges, learn about the industry, and ask questions to understand customer needs and product capabilities.
Strong Communication Skills: Ability to communicate clearly and professionally, both in writing and verbally, to engage with customers and internal teams.
Attention to Detail: Accuracy in handling customer information, quotations, and technical data, with a focus on providing precise solutions.
Team Player: Ability to collaborate effectively within a team environment, sharing information and working towards common goals.
Resilience and Drive: Motivated to work in a fast-paced environment with the determination to meet and exceed targets.
Willingness to Learn: An eagerness to develop new skills, including technical knowledge and sales expertise.
Educational Requirements: Ideally, candidates should have a strong academic background (A-Levels or equivalent) or relevant work experience in a technical field.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification, which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Potential full-time role for the right candidate upon successful completion of the apprenticeship
Upon successful completion of the apprenticeship, there is potential for progression into a Technical Support role, where you will help customers with technical queries and support their product requirements. Alternatively, the apprenticeship can lead to an External Sales role, where you will have the opportunity to support and develop relationships with our global customer base.
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8am- 4pm, including a 30 minute break.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Duties include:
Customer Service
Greet customers in a polite and professional manner, both face-to-face and over the phone.
Assist with booking vehicles in for servicing, MOTs, and repairs.
Provide updates to customers regarding the progress of their vehicles.
Handle basic customer enquiries and pass messages to the relevant team member.
Administration
Support with preparing job cards, invoices, and filing paperwork.
Maintain accurate customer and vehicle records on the garage system.
Manage incoming calls, emails, and post.
Help keep reception and office areas organised and presentable.
Workshop Support
Assist with scheduling jobs and liaising with mechanics to ensure smooth workflow.
Support with ordering and tracking parts when required.General
Learn how a busy garage operates and gain hands-on experience in both customer service and administration.
Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.Employer Description:PSD Automotive offers a wide range of car and van repair and maintenance servicing to vehicle owners across the Hull area, and we are proud of our excellent reputation, with many customers using us year after year. Our spacious, well-equipped workshop team carry out all the services you would expect, including Class 4 MOTs, servicing, and diagnostics, to mention a few, on most makes and models of cars and vans (up to 3.5t), including electric and hybrid vehicles.Working Hours :Monday to Friday, 8.30am to 5.30pm with 1 hour for lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
An opportunity has arisen for an Internal Sales Support Engineer / ISE, who will provide Technical Sales Support for my client who are a leading manufacturer of Process Control, Process Automation and Process Instrumentation based at their headquarters which are located on the Isle of Wight. Our client produces a comprehensive DCS, Distributed Control Systems suite of PLC, HMI, Drives, Automation, Control and Instrumentation.
This is a fantastic opportunity for an experienced Internal Sales Engineer who will provide technical sales support for clients and their colleague sales co-ordinators. You will liaise with the Sales Support Manager and Sales Director and suggest any changes or improvements which may enhance efficiency or save costs. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical / sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative. You will hold an engineering or process related qualification as this will be essential for this position.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Ricky Wilcocks on 01582 87 8810 or 079317 888 34.....Read more...
An excellent opportunity has arisen for a hands-on Sales Office Manager to join a well-established UK-based specialist in high-reliability electronic components. This pivotal role involves leading and developing the internal sales operations, ensuring outstanding customer service, efficient processes, and seamless collaboration with the external sales team.
This position is ideal for a motivated and organised leader with a strong background in internal sales or customer service management, who thrives on coaching teams, streamlining operations, and building strong relationships with customers and suppliers.
Main Responsibilities of the Sales Office Manager in Powys:
Lead, manage, and develop the internal sales team, fostering a collaborative and high-performance culture.
Set objectives, monitor performance, and provide regular coaching, feedback, and training.
Oversee daily customer enquiries, quotations, and order processing to ensure accuracy, efficiency, and professionalism.
Work closely with the external sales team to deliver seamless customer support and develop key accounts.
Support complex orders, liaising with suppliers to resolve challenges and meet customer requirements.
Contribute to sales strategy in collaboration with Directors, monitoring KPIs, pipeline activity, and overall performance.
Build and maintain strong relationships with suppliers to support sales initiatives and overcome supply chain challenges.
Report on sales performance, budgets, and KPIs to senior management.
Stay informed on industry trends, competitor activity, and customer requirements to help shape business development.
Requirements of the Sales Office Manager Powys:
Proven experience in managing and developing an internal sales or customer service team.
Strong B2B sales or account management background.
Excellent organisational skills to oversee busy office operations.
Skilled communicator and motivator with a collaborative leadership style.
Proficiency with CRM systems, reporting tools, and Microsoft Office.
Willingness to be based on site at least 3 days per week in Llanwrtyd Wells.
Full clean UK driving licence.
Experience in electronics, engineering, or other technical product sales is advantageous.
Desirable Experience:
Familiarity with aerospace, defence, or other quality-critical sectors.
Experience working to ISO, AS, BS, or CECC quality standards.
Ability to identify and streamline sales processes to improve efficiency.
To apply for this Sales Office Manager role based in Powys, please send your CV to: nking@redlinegroup.Com or call 01582 878 839 / 07961 158788.....Read more...
The IT Service Desk Apprentice will be responsible for the following duties:
Report to the Service Desk Lead
Complete all apprenticeship work in line with standards
Attend and complete off the job training and record appropriately
Complete all your learning activities, assignments, and exams
Take part in regular progress reviews with employer and training provider
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Ensure all issues are properly logged in line with company procedures
Prioritise and manage several open issues at one time
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.Employer Description:We’re a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, we’re happy to help.Working Hours :Monday to Friday (09.00 - 17.00)
Some flexibility may be required to meet operational needs.Skills: IT skills,Customer care skills,Problem solving skills,Proficiency in English,Excellent communication skills,Cool tempered,Tech savvy....Read more...
Act as a friendly, helpful and welcoming in-person presence at our Diss site (Group HQ). Greeting visitors, clients, suppliers and contractors at Reception and providing them with appropriate support as required.
Monitor the Simonds and Flagfinders Bookings inboxes, and support the Group Private Hire Manager with answering queries and generating quotations, ensuring that all customers are responded to promptly, politely and in a manner which maximises revenue generation for the Group.
Where required, handle telephone calls and redirect callers appropriately, in accordance with Group processes.
Support the Group Private Hire Manager with administering internal and external room hire bookings and events, including setting up / clearing up hired rooms and ensuring all catering is arranged and provided to a high standard.
Monitor the Purchasing inbox and undertake purchasing on behalf of all departments, in accordance with processes established by the Finance Director, and to include maintaining an accurate and up-to-date list of authorised general supplies, and validating purchases against Purchase Orders for other purchases.
Support the Holidays and Day Trips department by confirming bookings, printing confirmations and preparing tour packs for drivers.
Undertake general administrative duties on behalf of the Managing Director and Senior Leadership Team, including processing of expense claims, travel and accommodation bookings and the raising of Purchase Orders on their behalf.
Undertake other general administrative duties as required by the Group, as directed by your Line Manager, and other members of our management team.
You will spend your week providing business administration support across the Transport Made Simple Group. Your day will usually begin by checking emails in the bookings and purchasing inboxes, responding to customer enquiries, preparing quotations, and processing purchase orders.
You will greet visitors and suppliers at reception, handle phone calls, and assist with internal and external room bookings, including arranging catering and setting up spaces for meetings and events.
Throughout the week, you’ll support the Holidays and Day Trips department by confirming bookings, printing confirmations, and preparing tour packs for drivers. You’ll also carry out administrative tasks for the Managing Director and Senior Leadership Team, such as processing expense claims, arranging travel, and raising purchase orders.
No two days are exactly the same – you’ll balance regular tasks with ad-hoc requests, ensuring smooth communication across departments and contributing to excellent customer service.Training:
Business Administrator Standard
English and Maths (if required) Level 2
Training Outcome:This role offers an excellent foundation for a long-term career in business administration. During the 18-month apprenticeship, you will gain a nationally recognised Level 3 Business Administration qualification, alongside valuable practical experience in customer service, purchasing, and administrative support.
Successful completion of the apprenticeship opens up opportunities to progress into permanent roles within the Group, such as Office Administrator, Customer Service Coordinator, Purchasing Administrator, or other. As Transport Made Simple continues to grow rapidly, there may be longer-term opportunities to move into supervisory or management positions for those who demonstrate initiative, strong performance, and a passion for the business.Employer Description:We're East Anglia's largest independent passenger transport provider, employing more than 700 team members with a fleet of 350 buses, coaches, minibuses and taxis. We operate a comprehensive network of local bus services which spans from Norwich as far south as north London, and from the east coast as far west as Nottingham and Derby. Working closely in partnership with Norfolk, Suffolk and Essex County Councils, we transport over 2,500 schoolchildren to and from school safely every day on dedicated buses. Our specialist fleet vehicles deliver coach holidays, wheelchair accessible transport and a wide range of corporate transport solutions for clients across a range of sectors. Our success has been built on four core values; being a great place to work, delivering exceptional customer service, using technology to optimise operations and seeking sustainable growth opportunities. Joining us on our journey could kickstart your career, giving you the skills and experience you need to support millions of people get from A to B sustainably every year.Working Hours :Monday to Friday, shifts of either 07:00 - 15:30 / 08.30 - 17:00 OR 08:30 - 17:00 / 10:30 - 19:00.
30 min lunch break per daySkills: Communication skills,IT skills,Attention to detail,Customer care skills,Flexible,Enthusiastic,Eager to learn....Read more...
As part of the team, you will be allocated a number of tasks and will be required to plan your working day to maximise productivity and ensure company targets are met daily.
This is a great opportunity for the right candidate to showcase their skills and have a direct influence in the success of a business that values its employees and their contributions and supports them in their development.
Key Responsibilities:
Support the Service Delivery Managers on Customer Accounts, helping to progress DECs, (Display Energy Certificates), & where required, RR's (Recommendation Report), to successful completion.
Actively monitor pipe drive jobs that enter into awaiting data, feeding them back to the customer through agreed escalation processes and chase to a conclusion.
For instructions that are for individual sites where there is missing data, produce call lists for the scheduling team and monitor progress to ensure successful receipt of energy data.
Support the energy accounts team with DEC-related queries ranging from identifying issues with certificates to the resending of jobs.
As required, upload completed certificates to customer portals and assist with the upload of customer invoices.
Upload new DEC orders onto Pipedrive, ensuring all necessary information is correct, including but not limited to "DEC Year", "Title", "Purchase Order" and "Value".
Support the production DEC Certificates and Recommendation reports, including reviewing data and issuing to the customer.
Assist the business with developing reports and building databases using Power BI and Metaverse.
Ensure DEC's are being printed and sent to the customer.
Targets and Key Performance Indicators are:
To ensure services are delivered in line with customer expectations & SLA's.
To maintain good customer feedback.
To escalate any issues within the business.
To ensure business management platforms, including CRM and Pipedrive, are up-to-date at all times.
To ensure all account plans are kept up to date.
To provide excellent customer service to all end users.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business. Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator apprenticeship standard.
Level 2 Functional Skills Maths and English if required.
You will also develop the skills, knowledge and behaviours required to work within an office environment.
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions.
All evidence will be logged to your electronic portfolio.
Training Outcome:
Great prospects for progression to a full-time position for the right candidate upon completion of the apprenticeship.
Employer Description:Compliance365 are a growing specialist independent energy consultancy providing a range of professional services from Domestic & Commercial EPCs to Energy and Carbon Audits.
At Compliance365, we believe our strongest asset is our people and are always looking for motivated, ambitious, passionate people to join our company and be part of our continuous success. Our aim is to build a long-term sustainable environment where we all work hard, enjoy our work and continually develop our skills. We take a genuine interest in the future path of our employee’s careers and their work-life balance.Working Hours :Monday to Friday, 9.00am - 5.00pm. Half hour lunch.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Proactive,Highly Organised,Self Motivated....Read more...
Customer service: answering, screening, and transferring inbound calls
Account management of existing customers, ensuring excellent customer relations
Preparing customer quotes, processing, and uploading documents onto company systems
General office duties and administration
Providing administrative support to the management team as required
Performing data entry tasks related to customer orders, dispatch, etc.
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a project, a portfolio of evidence and discussion to gain a level 3 Business administrator apprenticeship. Training Outcome:Progression into permanent position with the possibility of further training in the future.Employer Description:An exciting opportunity for someone looking to build a long-term, multi-skilled career with the potential to progress into a full time role within a fast-growing company.Working Hours :Monday , Tuesday, Thursday, Friday, 08:00 - 14:00.
Wednesday, 09:30-15:30 - off the job training day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,time management,Accuracy,Data entry skills,Managing tasks....Read more...
As an apprentice in the Sundry Invoices team, you will gain firsthand experience in a dynamic and varied environment.
You will collaborate with experienced staff, developing practical skills and contributing to essential financial processes.
What you will do at work:
Invoice Management: Raise sundry invoices and assist customers in understanding their charges
Customer Support: Respond to queries via phone and email, review submitted evidence and forward it to relevant departments
Account Maintenance: Help maintain accurate customer accounts and support our customers in setting up payment plans, especially when they fall into arrears
Data Processing: Manage large volumes of data, including cancelled Direct Debits and customer information ahead of annual invoicing
System Improvements: Participate in system changes and contribute to developing new electronic solutions to enhance online services for residents
Process Development: Review current procedures and help implement more efficient, digital ways of working
What You will Gain:
Experience in financial administration
Communication and customer service skills
Exposure to data management
A supportive team environment focused on learning and development
Training Outcome:
Full-time position if available
Employer Description:East Devon District Council is a forward thinking councl providing a range of services to the residents of East Devon, incluiding street cleansing, envioronmental health, planning and revenue collecetion. You can find out more about working for us at https://eastdevon.gov.uk/careers/working-at-eddc/about-us/Working Hours :Monday to Friday shifts between 9am to 5pm.Skills: Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Initiative,Patience,Confidential....Read more...
JOB DESCRIPTION
General Purpose of Position:
The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
Duties and Responsibilities:
Ensure both the company and clients adhere to contract / specs Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate Maintain up-to-date knowledge of company products and services Effectively provide client support and communication Facilitate inter departmental communication to provide effective client support Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service Assist sales team with identifying opportunities to up-sell / cross sell services and products Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements. Liaise between customers, contractors, sales reps and appropriate personnel Interacts with customers including contractors to provide support and information on an assigned product or service Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery Be familiar with other product and services to support staff of Client Relation Specialists Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders Performs other related duties as assigned Collaborate with regional sales resources to improve their customer service experience Escalate issues or situations as appropriate Understand contractor, sales representative and customer perspectives to improve their order experience Build relationships directly with contractors, sales representatives, customers and internal staff
Experience and Education:
1 to 2 years experience and/or training in this type of work High School Diploma or GED Strong verbal and excellent written communication skills; strong attention to detail Excellent time management skills Excellent customer service skills Ability to develop working relationships at multiple levels of the organization Collaborative team player with the ability to build consensus Proficient with Microsoft Office Suite and SAP Ability to handle change and ambiguity Effective in a fast paced environment Ability to be self-directed and motivated Ability to work at a focused and continuous pace The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Customer and Sales Support: Assist the inside sales team with customer inquiries, providing excellent service and ensuring timely responses to all customer needs
Coordinating Internal Functions: Collaborate with various internal departments to share relevant product information and provide effective solutions to customers
Cold Calling/Outbound Lead Generation: Reach out to potential customers through cold calling and outbound lead generation to drive business development and expand our customer base
Learning the Technical Side of Our Products: Gain in-depth knowledge of our range of products, including their technical features and applications, to better support customers and contribute to sales efforts
Training:As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
Study towards a relevant qualification, Level 4 Sales Executive Diploma
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8am -4pm including a 30-minute breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Technical Sales Consultant
Location: Bournemouth
Salary: up to £35,000 + bonus
Hours: 9am 5pm, Monday Friday
Free onsite parking
Were seeking a Sales Consultant with a technical background, ideally in manufacturing or industrial markets. Youll have proven sales experience, be naturally inquisitive, and skilled at turning complex technical details into clear commercial value while building strong customer relationships.
Duties
- Cold call prospective clients to generate new business opportunities
- Quote and follow up on email enquiries in a timely manner
- Process sales orders accurately and efficiently
- Engage in outbound prospecting, lead qualification, customer presentations, closing deals, and ongoing client management
- Support customer service needs (both managed and unmanaged accounts)
- Answer incoming calls and direct them appropriately
- Develop sales opportunities through direct marketing and sales techniques
- Gather information and qualify leads via outbound calls
- Perform detailed market research and competitor analysis to support sales activity
- Conduct sales presentations to prospective and existing clients
- Manage and track a sales pipeline using the CRM system
- Actively manage and grow existing client relationships
- Identify, target, qualify, and close opportunities in service provider accounts across industrial distribution and manufacturing
Skills
- Previous experience in Sales
- Must be confident, and driven to succeed
- Excellent communication and relationship building skills
For more information or to apply, please contact Shannon on 07441919648 / shannon@holtrecruitmentgroup.com....Read more...
As a Resourcing & Customer Service Assistant, you’ll be at the heart of our talent pipeline. You’ll help grow and maintain a high-quality candidate pool, support our Talent Partners, and ensure hiring managers have access to the people they need, when they need them. Every placement you help make directly impacts local services, from social care to public health, making a real difference in the community.Training Outcome:Full time role in Customer Service/Admin/Recruitment.Employer Description:Connect2Halton is part of Halton & Kent Commercial Services Ltd, a specialist managed service provider within Commercial Services Group (CSG) — the UK’s largest local authority-owned trading company. We work in partnership with Halton Borough Council to deliver high-quality recruitment solutions, ensuring the right people are in the right roles to support essential public services. As a wholly owned subsidiary of local government, our profits go directly back into frontline services.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working....Read more...
