This is a fantastic opportunity to grow your career in sales and commercial functions while gaining valuable skills in a technical environment.
Main Duties:
Customer and Sales Support: Assist the inside sales team with customer inquiries, providing excellent service and ensuring timely responses to all customer needs
Coordinating Internal Functions: Collaborate with various internal departments to share relevant product information and provide effective solutions to customers
Cold Calling/Outbound Lead Generation: Reach out to potential customers through cold calling and outbound lead generation to drive business development and expand our customer base
Learning the Technical Side of Our Products: Gain in-depth knowledge of our range of products, including their technical features and applications, to better support customers and contribute to sales efforts
The Candidate:
The successful candidate will be:
Technically Minded: A strong interest in learning about technical products and solutions. The ability to grasp technical concepts and communicate them effectively to customers and internal teams
Proactive: A self-starter who takes initiative, manages time effectively, and demonstrates a willingness to contribute ideas and solutions.
Inquisitive Nature: A curiosity to explore new challenges, learn about the industry, and ask questions to understand customer needs and product capabilities
Strong Communication Skills: Ability to communicate clearly and professionally, both in writing and verbally, to engage with customers and internal teams
Attention to Detail: Accuracy in handling customer information, quotations, and technical data, with a focus on providing precise solutions
Team Player: Ability to collaborate effectively within a team environment, sharing information and working towards common goals
Resilience and Drive: Motivated to work in a fast-paced environment with the determination to meet and exceed targets
Willingness to Learn: An eagerness to develop new skills, including technical knowledge and sales expertise
Educational Requirements: Ideally, candidates should have a strong academic background (A-Levels or equivalent) or relevant work experience in a technical field
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification, which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Potential full-time role for the right candidate upon successful completion of the apprenticeship
Upon successful completion of the apprenticeship, there is potential for progression into a Technical Support role, where you will help customers with technical queries and support their product requirements
Alternatively, the apprenticeship can lead to an External Sales role, where you will have the opportunity to support and develop relationships with our global customer base
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 8.00am - 4.00pm, including a 30 minute break.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
Billing Analyst
Location: Manchester
Hybrid: 3 days office / 2 days home
Salary: £30,000 - 32,000 + benefits dep on exp
We’re looking for a Billing Analyst to support the end-to-end billing process for telecoms products and services. This is a great opportunity for someone who’s detail-driven, customer-focused, and comfortable working with data in a fast-paced environment.
You’ll work closely with teams across finance, sales, provisioning, and customer support to ensure accurate invoicing, timely revenue capture, and a great customer experience.
________________________________________
What you’ll be doing
Billing & Invoicing
• Preparing and generating customer invoices
• Validating billing data, rates, service activation dates, discounts, and contract terms
• Supporting monthly, quarterly, and ad-hoc billing cycles
• Uploading and reconciling call detail records (CDRs) and usage reports
• Ensuring accuracy of recurring and one-off charges
Data Management & Reconciliation
• Maintaining customer billing accounts within CRM, ERP, or billing platforms
• Performing regular data checks to identify discrepancies or missing information
• Reconciling revenue, usage data, and service inventories with internal teams
• Supporting audits and financial reporting with accurate billing data
Billing Queries & Support
• Handling customer billing queries via email and phone
• Investigating disputes and providing clear explanations or corrections
• Liaising with internal teams to resolve issues impacting billing accuracy
Compliance & Continuous Improvement
• Ensuring billing processes comply with internal controls and regulatory requirements
• Identifying inefficiencies and suggesting process improvements
• Maintaining clear billing documentation and workflows
________________________________________
What we’re looking for
Skills & Experience
• Understanding of telecoms billing processes, tariffs, and usage-based charging
• Strong Excel skills (VLOOKUP, pivot tables, data validation)
• Experience with billing systems (e.g. Abillity, Billing Central) is a bonus
• Experience using Salesforce is desirable
• Excellent numerical accuracy and attention to detail
Soft Skills
• Confident communicator with a strong customer-service mindset
• Highly organised and comfortable working to deadlines
• Analytical, proactive, and solutions-focused
• A collaborative team player with a “can-do” attitude
Background
• Experience in billing, finance, accounts, or telecom operations preferred
• Telecoms or IT services experience is advantageous but not essential
________________________________________
Why apply?
• Hybrid working (3 days office / 2 days home)
• Supportive, collaborative working environment
• Opportunity to grow your skills within a telecoms billing function
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Make outbound calls to new and existing customers to introduce products and services
Follow up enquiries, quotes, and previous customer interactions
Provide day-to-day administrative support to the sales team
Process sales orders accurately and in a timely manner
Maintain and update customer records and sales databases
Liaise with customers via phone and email, responding to enquiries professional
Assist with reports, spreadsheets, and general office tasks
Work closely with other departments to ensure smooth sales processes
Maintain and update customer records accurately on the CRM system
Identify sales opportunities and pass qualified leads to senior sales staff
Support account managers with customer communication and order processing
Learn product knowledge and confidently communicate key benefits to customers
Assist with sales campaigns, promotions, and customer outreach activities
Deliver a professional and friendly customer experience at all times
Training:Level 3 Business Administrator apprenticeship standard:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace. You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor and monthly online seminars.
After approximately 18-months you will be entered to undertake an End Point Assessment, to complete your apprenticeship.Training Outcome:
Potentially leading to permanent employment on successful completion of the apprenticeship
This will be reviewed regularly throughout the apprenticeship and a decision made prior to completion and achievement
Employer Description:We are one of Europe’s leading suppliers of ID cards and ID card printers and the official UK & Ireland distributor for Matica Technologies. Our extensive card printing range enables businesses to efficiently produce their own ID cards. Working closely with our valued network of resellers, we offer specialist ID solutions that are used across a wide range of industries. Our innovative digital access solutions support venues & events throughout the world.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Positive attitude....Read more...
Key responsibilities include:
Accurate data entry and maintenance of customer and sales information within company systems
Supporting the sales team with quotations, orders, and general administrative tasks
Managing and maintaining digital and paper records in line with company procedures
Handling incoming calls and emails, providing professional customer support and routing enquiries appropriately
Assisting with administrative tasks linked to sales processes, service delivery, and customer accounts
Attending client visits with sales colleagues when required, supporting relationship management and customer service
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
On successful completion, high-performing apprentices may have the opportunity to progress into a sales, account management, or customer support role
There may also be opportunities to diversify into areas such as digital marketing or business development, with further progression available across the wider VIP Communications business
Employer Description:VIP Communications are a group of business communication solution specialists, offering exclusive services and products to our clients. We specialize in services and solutions such as Business Mobiles and VoIP with a primary focus on procurement, to deliver the best outcome for your business.Working Hours :Monday - Friday hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative....Read more...
To work alongside the repairs customer service team supporting the delivery of:
Answering customer enquiries via telephone in a contact centre environment
Providing a face-to-face offer, delivering high levels of customer service across council venues
Responding to customer emails and webchat – providing appropriate advice and signposting as required
Recording customer information and updating corporate systems
Work to resolve enquiries at first point of contact
Complaint handling and problem solving
Preparing information as required for reports
Escorting visitors/contractors on/off the premises
Providing operational support within the post room and across wider customer services as required
Assist Tamworth Information Centre with customer enquiries and ticket sales
Support repairs call centre with raising repair jobs.
Represent the council at events as required
To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies
To undertake any other reasonable duties commensurate with the grade and general nature of the post
Training:All apprenticeship training will take place in the workplace. You will receive one on one training and guidance from one of our apprenticeship practitioners.Training Outcome:This a fixed term position but you will have the opportunity to apply for internal and external vacancies.Employer Description:Tamworth Borough Council is the local authority for Tamworth, Staffordshire. Tamworth Borough Council is responsible for providing a wide range of services to residents, businesses, and visitors. This includes housing, benefits, council tax, planning, and environmental health.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Commercial HVAC Field Service Technician required to provide exceptional customer service and technical support to manufacturing and production clients across the south of England.
You will deliver service and maintain plant and equipment to industrial manufacturing and production customer sites.
Requirements
Service or field technician experience of manufacturing HVAV or related equipment.
Able to work with minimal supervision.
Certificates with F-Gas advantageous.
Responsibilities:
Diagnose system problems.
Servicing products and equipment on assigned projects and customer site visits.
Planned Preventative Maintenance or PPM.
Customer Breakdowns, Warranty work, Hire and Commissioning equipment.....Read more...
Commercial HVAC Field Service Technician required to provide exceptional customer service and technical support to manufacturing and production clients across the south of England.
You will deliver service and maintain plant and equipment to industrial manufacturing and production customer sites.
Requirements
Service or field technician experience of manufacturing HVAV or related equipment.
Able to work with minimal supervision.
Certificates with F-Gas advantageous.
Responsibilities:
Diagnose system problems.
Servicing products and equipment on assigned projects and customer site visits.
Planned Preventative Maintenance or PPM.
Customer Breakdowns, Warranty work, Hire and Commissioning equipment.....Read more...
Assist the Account Management Team with daily administrative tasks, ensuring smooth operations.
Learn and support the day-to-day management of customer accounts.
Maintain and update customer records within our Zoho CRM system to ensure accurate data management.
Support the team in managing waste collection schedules, coordinating with suppliers and customers.
Prepare and distribute reports related to financial performance, environmental impact, service performance, and customer feedback.
Assist in invoice processing and resolving any billing discrepancies.
Work closely with vendors and customers to facilitate smooth booking and transaction processes.
Gain knowledge of compliance and legal factors related to waste management.
Provide general office support, including document preparation, filing, and scheduling meetings.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards a Business Administration Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will have opportunities for career progression within Flame UK upon successful completion of the apprenticeship.Employer Description:Flame UK is a leading waste and environmental services provider to businesses across the UK. Our focus is on delivering the best service in the industry through our frontline team and Account Managers, emphasizing communication, speed of response, and vast industry knowledge. We help businesses with demanding waste management needs and have ambitious growth plans, making this an exciting opportunity for a motivated apprentice to start their career with us.
Role Overview
This is an excellent opportunity for an enthusiastic and motivated individual to join our Account Management Team as a Business Administration Apprentice. The role is primarily focused on supporting our Account Management Team. The apprentice will gain hands-on experience in the day-to-day management of customer accounts, learning the processes and administration behind that, as well as compliance and legal factors around waste management.
They will work with a single team on a set portfolio of customers to deliver the highest standard of service to our customers and vendors. Additionally, they will create and populate reports ranging from financial to environmental and be involved in system processes, booking, and liaising with vendors and customers.
As an administration-focused business, the Business Administration Apprenticeship is an excellent fit for our team. Upon completion, the apprentice will be skilled enough for a role in customer service, account management, sales, finance, or operations. We are ready to take on an apprentice at any time.Working Hours :Monday – Friday 8:30am – 5:00pm (30 min unpaid lunch).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities: End-to-End Sales Pipeline Management
Manage inbound enquiries (phone/email/web) and respond promptly and professionally.
Log and qualify leads, gather requirements, and ensure accurate opportunity records in the CRM/sales tracker.
Prepare and issue quotes/proposals using company templates and pricing guidance.
Proactively follow up quotes, progress decisions, and keep pipeline stages updated.
Coordinate job start requirements once work is won (confirm scope, dates, access, site details, PO requirements).
Maintain ownership of the opportunity through delivery milestones, ensuring all steps are completed.
Track progress and provide regular pipeline updates to management (won/lost/pending, values, next actions).
Invoicing, purchase orders & sales completion.
Raise invoices accurately and on time in line with agreed terms, POs, and contract requirements.
Confirm invoice readiness by checking: agreed scope, completed works confirmation/sign-off, PO details, and pricing.
Submit invoices to customer portals/emails and ensure correct references (PO numbers, job codes, site/location).
Maintain an invoice tracker: issued, due, paid, overdue, queries, credit notes (where applicable).
Support credit control by politely chasing overdue invoices and resolving invoice queries quickly.
Liaise with operations/field teams to confirm job completion, variations, and any additional chargeable works.
Maintain all supporting documentation for audit trail (quote, acceptance, PO, completion evidence, invoice copy).
Sales support & customer service.
Coordinate diaries/meetings/calls and keep communication. flowing between customer and internal teams.
Handle customer questions professionally and ensure quick resolution or escalation where required.
Maintain excellent customer relationships to improve retention and repeat business.
Prepare simple reports (pipeline, invoicing status, outstanding follow-ups, conversions).
Business administration
General admin support: document control, file management, templates, records, and correspondence.
Keep customer and supplier records accurate and up to date (contacts, billing details, site addresses, terms).
Ensure compliance with internal processes (version control, data handling, consistent documentation).
Business Development Cooperation
Support business development by researching prospects and compiling contact lists.
Assist with outbound activity support (follow-ups, campaign admin, appointment scheduling).
Help prepare tender/PQQ documentation and keep standard company info up-to-date (policies, accreditations, case studies).
Training:Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Training Outcome:Business Admin Level 3 apprenticeship qualification and potential permanent position.Employer Description:25 Years of London Electrical Services Excellence
Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch.
When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.Working Hours :Monday-Friday 9am-5pm.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Initiative....Read more...
As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Do you thrive on building trust and meaningful connections?A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.This is a full-time, permanent role for a Customer Support Advisor.Person Specification
Experience in customer support, client relations, or advisory roles within a healthcare settingExcellent communication and listening skills, with a calm and empathetic approachConfident handling sensitive conversations with professionalism and discretionFull UK driving licence and access to own vehicle
Benefits
Competitive salary with performance-related incentivesSupportive, compassionate, and inclusive working cultureOngoing training and professional developmentWellbeing support and employee benefitsClear opportunities for progression within care services....Read more...
Do you thrive on building trust and meaningful connections?A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service.Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders.From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.This is a full-time, permanent role for a Customer Support Advisor.Person Specification
Experience in customer support, client relations, or advisory roles within a healthcare settingExcellent communication and listening skills, with a calm and empathetic approachConfident handling sensitive conversations with professionalism and discretionFull UK driving licence and access to own vehicle
Benefits
Competitive salary with performance-related incentivesSupportive, compassionate, and inclusive working cultureOngoing training and professional developmentWellbeing support and employee benefitsClear opportunities for progression within care services....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to take the next step in their career and join a Technical Account Management team. They will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support their clients with Service Visits, Technical Service Delivery, and Account Management throughout the division. Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more! The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry and hygiene solutions division, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years. Key Responsibilities of Field Service Engineer: • Provide technical support to achieve business targets, customer satisfaction and objectives. • Conduct service repairs on company equipment while monitoring quality, cost, and overseeing technical elements of chemical dosing equipment. • Effectively manage and develop new and existing client relationships. • Achieve sales targets for designated accounts. • Promote additional services while displaying knowledge of equipment and servicing requirements. • Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives. • Support the acquisition of new accounts and prepare and deliver customer and colleague training. • Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate. • Submit punctually reports for all visits using approved document templates, including all applicable information Requirements & Qualifications for Field Service Engineer • Ability to travel throughout the Republic of Ireland, with overnight stays as required. • Experience in the laundry or hygiene industry and/or knowledge of equipment and servicing requirements. • A background in Mechanical engineering is desirable with working Electrical knowledge. • A proven ability to manage, develop, and achieve progressive sales targets for your accounts. For further information on the role, or to be considered for the Field Service Engineer position, please click on the link below to apply directly, or call 01484 645269 to speak with Kate Wadsworth.....Read more...
As an Accounts & Administration Apprentice at Midland Property Management Ltd, you’ll play an important role in supporting the day-to-day running of our busy office. You’ll gain practical experience across accounts, customer service and general administration while developing valuable workplace skills.
A typical week will include:
Supporting accounts tasks including Sage data input, raising customer invoices and preparing statements
Communicating with residents and clients via telephone and email, responding to queries in a professional manner
Logging resident concerns, reports and service requests accurately on internal systems
Assisting with general office administration and day-to-day business support
Maintaining organised records and ensuring information is up to date
Working closely with the team to provide excellent customer service
Training:
The apprentice will work towards their Apprenticeship Standard in Business Administrator Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted working hours
Training Outcome:Permanent long-term employment.Employer Description:Midland Property Management Ltd is a family run estate and building management company providing guidance and support to leasehold and residential management companies. The company consistently aim to provide a high service to residents and directors to ensure the estate and buildings legislation meets requirements and expectations of residents.Working Hours :Monday - Friday 9am to 4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Non judgemental,Patience....Read more...
Director of Customer SuccessSalary: $125,000+ US Based- must be comfortable with travelingOur client is a global FoodTech company focused on transforming the restaurant industry with innovative solutions that enhance food quality and operational efficiency. They are now seeking a Director of Customer Success to lead and scale their Customer Success organization as the business continues to grow.In this strategic leadership role, you will oversee Customer Success Managers across North America, ensuring successful customer onboarding, pilot execution, adoption, and long-term retention. You will own the customer lifecycle, drive measurable outcomes, and act as the voice of the customer internally.If you are passionate about building high-performing teams, driving customer value at scale, and partnering cross-functionally to deliver exceptional customer outcomes, we want to hear from you.Responsibilities:
Lead, mentor, and develop a team of Customer Success Managers, setting clear goals, performance metrics, and career development plans to drive engagement and results.Own the overall customer success strategy, ensuring consistent execution of pilot trials, onboarding, adoption, and expansion across a growing customer base.Establish and track key customer success KPIs (e.g., adoption, retention, expansion, ROI), delivering regular insights and recommendations to executive leadership.Partner closely with Sales, Product, Operations, and Engineering to align customer feedback with product roadmap, implementation improvements, and go-to-market strategy.Oversee complex, multi-site customer deployments and pilot programs, ensuring consistent standards, best practices, and successful outcomes across regions.Serve as an executive-level relationship manager for key strategic accounts, acting as a trusted advisor to senior customer stakeholders.Build scalable processes, playbooks, and training programs to support team growth, operational efficiency, and customer satisfaction.Represent the company at industry events, customer meetings, and conferences, acting as a senior product evangelist and customer advocate.
Qualifications:
Bachelor’s degree in Business, Hospitality, Operations, Environmental Science, or a related field; MBA or advanced degree a plus.8+ years of experience in Customer Success, Account Management, or Operations, with at least 3+ years in a people leadership role.Proven experience building and leading customer-facing teams, ideally within FoodTech, SaaS, hospitality, restaurants, or commercial kitchen environments.Strong track record of driving customer adoption, retention, and measurable business outcomes at scale.Experience managing complex implementations, pilot programs, and cross-functional initiatives across multiple customers or regions.Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) and strong data-driven decision-making skills.Exceptional communication, executive presence, and relationship-building abilities, with experience engaging senior-level stakeholders.Highly organized, strategic, and adaptable, with the ability to thrive in a fast-paced, high-growth environment.Willingness to travel across North America as needed to support teams and key customer engagements
....Read more...
Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
Utilise monitoring systems to proactively identify and resolve potential issues
Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
Use management platforms and system tools to aid clear logical substantiated analysis of incidents
Work with customer site champions to carry out initial triage
Ensure consistent, accurate and timely updates to tickets
Ensure timely internal and external communications per SLA
Handle customer calls into Network Operations whilst on shift
Ensure detailed handover to next shift of all open issues and planned maintenance
Add, remove, configure network devices, updating the monitoring system and documentation
Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.Employer Description:We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.Working Hours :9:00am - 5:30pmSkills: Communication skills,IT skills,Team working....Read more...
Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
Utilise monitoring systems to proactively identify and resolve potential issues
Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
Use management platforms and system tools to aid clear logical substantiated analysis of incidents
Work with customer site champions to carry out initial triage
Ensure consistent, accurate and timely updates to tickets
Ensure timely internal and external communications per SLA
Handle customer calls into Network Operations whilst on shift
Ensure detailed handover to next shift of all open issues and planned maintenance
Add, remove, configure network devices, updating the monitoring system and documentation
Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team
Employer Description:We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.Working Hours :Shifts to be confirmed between the hours of 9.00am - 5.30pmSkills: Communication skills,IT skills,Team working....Read more...
Technical Manager Location: Bristol Salary: Up to £60,000 DOEA rapidly expanding food manufacturer in Bristol is seeking a confident and ambitious Technical Manager to take ownership of quality systems, food safety compliance and technical standards across the site. The site is looking to achieve BRC accreditation within the next 12 months. This is an excellent opportunity to work closely with senior management and drive continuous improvement whilst remaining "hands on" Role Responsibilities ·Develop, maintain and improve site quality systems to meet customer and certification requirements ·Own and manage all Quality/Food Safety documentation, including version and change control ·Ensure compliance with food safety, quality, traceability, labelling and specification standards ·Lead FSSC 22000 auditing procedures and drive completion of corrective actions ·Conduct internal audits (FSSC 22000, GMP, customer-specific) ·Lead the site HACCP program ·Complete customer/third-party SAQs and technical information requests ·Manage supplier non-conformances and close out actions ·Investigate customer complaints, identify trends and implement improvements ·Support traceability challenges, mass balances and product reviews ·Maintain raw material and finished product specifications ·Drive continuous improvement of technical and manufacturing standards ·Support investigations into quality issues and collaborate with the Factory Manager ·Ensure high standards of hygiene and housekeeping ·Liaise with regulatory bodies, suppliers and customer technical teams ·Support NPD with artwork approval, shelf-life studies, HACCP inputs and product trials Skills & Experience ·Minimum 3 years' experience in a Technical/QA role within food manufacturing or packing ·Food Safety Level 3 and HACCP Level 3 (minimum) ·Strong understanding of auditing, food safety systems and FSSC 22000 ·Confident leading audits and communicating with customers and suppliers ·Strong problem-solving and continuous improvement mindset Benefits Salary £50,000 pa plus excellent Benefits including Christmas shutdownKeywords: QA Manager, Quality Systems Manager, Technical Supervisor, Technical Team Lead, Technical Manager ....Read more...
You’ll be working at the very heart of an expanding local business. Once trained, you will specialise in speaking home and motor insurance customers, along with dealing with financial services enquiries and providing admin support. You would be expected to provide exceptional customer service as well as proactively maximising sales by both cross-selling products to existing clients and generating new business leads. You’ll be required to apply your excellent telephone manner to make the most of every prospect and promote the organisation at every opportunity. Duties to be completed once trained:
Handle inbound and outbound telephone enquiries from new and existing customers
Respond to motor and home insurance and financial services enquiries accurately and professionally
Assess customer needs and explain appropriate insurance products and services
Prepare, explain, and process insurance quotations and policy amendments
Manage renewals, mid-term adjustments, and general policy queries
Provide support to the business in respect of administration duties.
Cross-sell and upsell relevant insurance and financial products to existing customers
Identify and generate new business leads during customer interactions
Build and maintain strong, professional relationships with customers
Use an excellent telephone manner to maximise every sales and service opportunity
Accurately record customer interactions and update internal systems and records
Comply with regulatory, data protection, and company procedures at all times
Represent and promote the organisation positively in every customer interaction
Training:Insurance Practitioner Level 3 Apprenticeship Standard:
Your training will be completed online from your employers working address
Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
Resit costs for CII exams and End-Point-Assessment will be covered by the employer
Fortnightly workshops for each CII exam
All workshops recorded and available on demand Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
Exam tips, tricks, and strategies
Regular tutorials and assessments with sector experts
Training Outcome:To progress to a full-time role within the business whether this be focused in customer service, commercial account handler or bespoke home specialist. Employer Description:NFU Mutual (The National Farmers Union Mutual Insurance Society Limited) is a leading UK mutual insurance and financial services provider, known for its customer-focused approach and strong presence across local communities. Established in 1910, NFU Mutual operates through a nationwide network of agency offices offering a wide range of products including home, motor and business insurance, as well as investments, pensions and financial advice.Working Hours :Monday to Friday, 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
Area Sales and Support Manager – Automotive Aftermarket
Field‑based – Scotland and Northern England
Join a long‑established, family‑run business with over 130 years of success across the UK and Europe. We’re recruiting an Area Sales & Support Manager to drive growth and strengthen customer relationships across the North of England and Scotland. This field‑based role is ideal for someone with proven experience in the automotive aftermarket or automotive parts sector, looking to develop a key territory with a respected industry brand.
What’s on offer
Salary - £30-35k basic salary
Benefits - Bonus scheme (OTE 37.5-40k), Company car, private healthcare, pension
Field‑based role covering the North of England and Scotland
Ideal locations include: Carlisle, Annan, Dumfries, Hawick, Motherwell, Edinburgh, Dalkeith, Livingston, East Kilbride, Glasgow, Paisley, Wishaw, Penicuik, Kilmarnock
The role
Reporting to the National Sales Manager, you will manage and grow a well‑established territory, supporting a diverse customer base across the automotive aftermarket.
You’ll work closely with existing accounts (around 80% of your interactions) while proactively developing new business opportunities across the North of England and Scotland.
Day‑to‑day responsibilities include customer visits, product support, software installation, remote troubleshooting (including via TeamViewer), and delivering training on bespoke systems.
You’ll engage with a wide range of customers, from independent MOT stations and accessory shops to franchise dealerships and major PLC groups.
You will independently generate leads, cold call, and convert opportunities within routine customer categories, ensuring commercial decisions align with group pricing policies.
You’ll take full ownership of the profitability of your territory, ensuring strong commercial performance and long‑term customer retention.
The role includes occasional overnight travel and flexibility to work outside standard hours when required.
You will also contribute to new product development through field trials and customer feedback.
Our ideal candidate
An experienced, confident Account Manager / Area Sales professional with a track record of managing and developing sales within the automotive aftermarket or automotive parts sector.
Exceptional relationship‑builder, able to create long‑standing partnerships with customers and represent the brand with professionalism and credibility.
Commercially astute, entrepreneurial, and comfortable making informed decisions within agreed pricing frameworks.
Strong IT capability, including MS Office proficiency, general technical awareness, and the ability to install software across multiple platforms.
Able to diagnose and resolve technical issues both on‑site and remotely, following training.
Adaptable, self‑motivated, and capable of working independently with a high level of accountability.
Comfortable cold calling, following up leads, and converting opportunities into long‑term customers.
Organised, proactive, and confident managing a varied workload across a large geographic territory.
Register your interest
To register your interest for this Area Sales and Support Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4311KB – Area Sales and Support Manager – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.
Applicants must be eligible to work in the UK. We are unable to offer sponsorship.....Read more...
Area Sales and Support Manager – Automotive Aftermarket
Field‑based – Scotland and Northern England
Join a long‑established, family‑run business with over 130 years of success across the UK and Europe. We’re recruiting an Area Sales & Support Manager to drive growth and strengthen customer relationships across the North of England and Scotland. This field‑based role is ideal for someone with proven experience in the automotive aftermarket or automotive parts sector, looking to develop a key territory with a respected industry brand.
What’s on offer
Salary - £30-35k basic salary
Benefits - Bonus scheme (OTE 37.5-40k), Company car, private healthcare, pension
Field‑based role covering the North of England and Scotland
Ideal locations include: Carlisle, Annan, Dumfries, Hawick, Motherwell, Edinburgh, Dalkeith, Livingston, East Kilbride, Glasgow, Paisley, Wishaw, Penicuik, Kilmarnock
The role
Reporting to the National Sales Manager, you will manage and grow a well‑established territory, supporting a diverse customer base across the automotive aftermarket.
You’ll work closely with existing accounts (around 80% of your interactions) while proactively developing new business opportunities across the North of England and Scotland.
Day‑to‑day responsibilities include customer visits, product support, software installation, remote troubleshooting (including via TeamViewer), and delivering training on bespoke systems.
You’ll engage with a wide range of customers, from independent MOT stations and accessory shops to franchise dealerships and major PLC groups.
You will independently generate leads, cold call, and convert opportunities within routine customer categories, ensuring commercial decisions align with group pricing policies.
You’ll take full ownership of the profitability of your territory, ensuring strong commercial performance and long‑term customer retention.
The role includes occasional overnight travel and flexibility to work outside standard hours when required.
You will also contribute to new product development through field trials and customer feedback.
Our ideal candidate
An experienced, confident Account Manager / Area Sales professional with a track record of managing and developing sales within the automotive aftermarket or automotive parts sector.
Exceptional relationship‑builder, able to create long‑standing partnerships with customers and represent the brand with professionalism and credibility.
Commercially astute, entrepreneurial, and comfortable making informed decisions within agreed pricing frameworks.
Strong IT capability, including MS Office proficiency, general technical awareness, and the ability to install software across multiple platforms.
Able to diagnose and resolve technical issues both on‑site and remotely, following training.
Adaptable, self‑motivated, and capable of working independently with a high level of accountability.
Comfortable cold calling, following up leads, and converting opportunities into long‑term customers.
Organised, proactive, and confident managing a varied workload across a large geographic territory.
Register your interest
To register your interest for this Area Sales and Support Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4311KB – Area Sales and Support Manager – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.
Applicants must be eligible to work in the UK. We are unable to offer sponsorship.....Read more...
Area Sales and Support Manager – Automotive Aftermarket
Field‑based – Scotland and Northern England
Join a long‑established, family‑run business with over 130 years of success across the UK and Europe. We’re recruiting an Area Sales & Support Manager to drive growth and strengthen customer relationships across the North of England and Scotland. This field‑based role is ideal for someone with proven experience in the automotive aftermarket or automotive parts sector, looking to develop a key territory with a respected industry brand.
What’s on offer
Salary - £30-35k basic salary
Benefits - Bonus scheme (OTE 37.5-40k), Company car, private healthcare, pension
Field‑based role covering the North of England and Scotland
Ideal locations include: Carlisle, Annan, Dumfries, Hawick, Motherwell, Edinburgh, Dalkeith, Livingston, East Kilbride, Glasgow, Paisley, Wishaw, Penicuik, Kilmarnock
The role
Reporting to the National Sales Manager, you will manage and grow a well‑established territory, supporting a diverse customer base across the automotive aftermarket.
You’ll work closely with existing accounts (around 80% of your interactions) while proactively developing new business opportunities across the North of England and Scotland.
Day‑to‑day responsibilities include customer visits, product support, software installation, remote troubleshooting (including via TeamViewer), and delivering training on bespoke systems.
You’ll engage with a wide range of customers, from independent MOT stations and accessory shops to franchise dealerships and major PLC groups.
You will independently generate leads, cold call, and convert opportunities within routine customer categories, ensuring commercial decisions align with group pricing policies.
You’ll take full ownership of the profitability of your territory, ensuring strong commercial performance and long‑term customer retention.
The role includes occasional overnight travel and flexibility to work outside standard hours when required.
You will also contribute to new product development through field trials and customer feedback.
Our ideal candidate
An experienced, confident Account Manager / Area Sales professional with a track record of managing and developing sales within the automotive aftermarket or automotive parts sector.
Exceptional relationship‑builder, able to create long‑standing partnerships with customers and represent the brand with professionalism and credibility.
Commercially astute, entrepreneurial, and comfortable making informed decisions within agreed pricing frameworks.
Strong IT capability, including MS Office proficiency, general technical awareness, and the ability to install software across multiple platforms.
Able to diagnose and resolve technical issues both on‑site and remotely, following training.
Adaptable, self‑motivated, and capable of working independently with a high level of accountability.
Comfortable cold calling, following up leads, and converting opportunities into long‑term customers.
Organised, proactive, and confident managing a varied workload across a large geographic territory.
Register your interest
To register your interest for this Area Sales and Support Manager position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4311KB – Area Sales and Support Manager – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.
Applicants must be eligible to work in the UK. We are unable to offer sponsorship.....Read more...
You will support in key areas of IT for an primarily internal customer base covering End-user support, hardware, software, security, user management and backup & recovery through the following:
Providing desktop support, including hardware and software troubleshooting
Setup, provisioning and general maintenance of end-user laptops, mobile phones and other related IT equipment
Maintenance of server room equipment
End-user support, and packaging & deployment of software for employee use
Handling detected/reported security incidents, managing vulnerabilities and reviewing security systems
Processing steps across the user lifecycle from setup to deactivation including support with IT inductions
Support with the safeguarding of data and improve reliability of systems and processes
This is a broad role and once these areas have been mastered, opportunity may be there to learn and support other areas of our IT Software provision through Cloud Ops.Training:
The apprentice will be expected to attend online lessons once a week
In addition, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is the potential for a permanent position on completion of this apprenticeship
Employer Description:Mitsubishi Electric Iconics Digital Solutions (MEIDS) is a global automation software provider and seven-time winner of the Microsoft Partner of the Year award. Working Hours :Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Key Responsibilities Operational Administration Support
Provide administrative support to operations to help ensure jobs run smoothly from start to finish
Coordinate operational paperwork and job packs, site details, access arrangements, scope notes, PO references
Liaise with internal teams to confirm scheduling requirements, service delivery updates, and completion evidence
Maintain organised filing systems (digital and/or physical), ensuring clear structure and version control
Keep operational trackers updated, job status, variations, client requests, escalations, actions
Compliance Administration
Maintain compliance documentation for clients and internal requirements, policies, insurances, accreditations, RAMS support, certifications where applicable
Ensure correct documentation is prepared, updated, and issued when required, client portals, email submissions, onboarding packs
Track expiry dates and renewals (e.g., insurance, training, certifications, subcontractor documents).
Support supplier/subcontractor onboarding checks and maintain records, right-to-work, insurances, compliance packs where relevant
Assist with audits by keeping a tidy, accessible compliance audit trail
Reporting & Performance Support
Run and distribute regular reports, operations updates, outstanding actions, compliance status, sales/pipeline snapshots
Maintain accurate data entry in CRM and trackers to ensure reporting is reliable.
Prepare weekly or monthly summaries for management, jobs completed, upcoming workload, compliance status, outstanding issues
Identify gaps or inconsistencies in records and correct them promptly
Sales Assistance
Support inbound enquiries and ensure they are logged, responded to, and tracked appropriately
Assist with quote and proposal administration, templates, formatting, attachments, customer details, follow-up scheduling
Update pipeline stages and ensure handover information to operations is complete and accurate
Support customer communications where needed, confirming details, arranging access, chasing approvals
General business administration
Handle day-to-day admin tasks such as correspondence, document preparation, meeting notes, and action tracking
Maintain customer records and key information, contacts, billing details, site addresses, service requirements
Ensure professional standards in all documentation and communications
Training:Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role
Training Outcome:Business Admin Level 3 apprenticeship qualification and potential permanent position.Employer Description:25 Years of London Electrical Services Excellence
Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch.
When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
