IT SUPPORT APPRENTICE

Main role / Responsibilities [will include but not be limited to]:

Travel to schools and business customer sites to provide on-site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes.

Desirable Skills:

Professionalism. Customer service. Good hygiene. Punctuality.

Personal Qualities: 

Friendly & professional. Adaptable. Great communication skills. Great presentation skills.

Training:

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.

You will also receive full training and support from the Just IT apprenticeship team to increase your skills.

Your training will include gaining a Level 3 Information communications technician qualification.

Training Outcome:

The apprentice will be considered as a real team member, and they will be able to make a real impact in the company's growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if they are the right fit for each other.

Employer Description:
We're dedicated to empowering businesses, schools and individuals alike with the tools they need to thrive in an ever-evolving digital landscape. From bespoke IT Support to state-of-the-art IT Solutions services, our mission is to transcend boundaries and catalyse progress. At Apollo Technology, we don't just embrace change; we drive it. Join us on a journey of innovation, where possibilities are limitless and the future is within reach.

Working Hours :
Between 8.30am-5.00pm, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience