Phase 1: Service & Operations (Months 1–9)
Post-Booking Support: Managing guest enquiries and assisting travellers after their initial booking is confirmed.
Logistics Review: Checking visa requirements, medical protocols, and travel documentation for accuracy.
Technical Data Entry: Utilising internal and external booking platforms to manage guest itineraries.
Compliance Auditing: Ensuring all guest data and transactions adhere to GDPR and Package Travel Regulations.
Geographic Research: Studying port details and global maps to provide expert travel advice.
Phase 2: Sales & Consultancy (Months 10–16)
Consultative Selling: Handling new enquiries to match customers with specific cruise lines and cabin types.
Financial Costing: Calculating complex travel quotes, managing profit margins, and balancing turnover.
Lead Management: Following up with previous guests to build rapport and secure repeat business.
Upselling: Identifying opportunities to add value to bookings through excursions, upgrades, or extended packages.
Objection Handling: Communicating with hesitant leads to provide product clarity and close sales. Training:Phase 1: The Service Foundation (Months 1–9)
Focus: Technical proficiency, logistics, and "The Cost of Error."
Mentorship & Shadowing: Pair with "Industry Veterans" to observe how they handle complex guest issues and navigate the "mechanics" of a voyage.
Geography & Port Workshops: Structured sessions to master global port layouts, seasonal weather patterns, and local attractions to become a "walking atlas."
Systems Training: Hands-on "Sandbox" sessions with internal booking CRM and external supplier platforms.
Compliance Boot camps: Deep dives into the legal side of travel, including:
GDPR: Protecting guest data.
Package Travel Regs: Understanding guest protection and company liability.
Health & Safety: Mastering visa and medical protocols.
The Service Desk: Daily real-world application by supporting guests post-booking to understand the impact of errors.
Phase 2: Sales Excellence (Months 10–16)
Focus: Commercial acumen, relationship management, and high-value closing.
Consultative Sales Coaching: Shifting from "order taking" to expert advice. Training focusses on matching customer needs to the right cruise line and cabin.
Commercial Finance Training: Learning the "Business of Travel"—understanding the difference between Turnover vs. Profit and how to maximise margins.
The Art of the Upsell: Learning how to identify value-add opportunities (upgraded suites, excursions) that enhance the guest experience.
Rapport & Retention Workshops: Techniques for building a loyal client base through personalised follow-ups and CRM management.
Qualification Preparation: Dedicated study time and portfolio building to complete your Nationally Recognised Level 3 Qualification.
Ongoing Professional Development
Earn While You Learn: You will have regular "Off-the-job" training hours dedicated to your qualification.
Expert Reviews: Monthly progress meetings with mentors to review sales targets, technical accuracy, and career goals.
Product Immersions: Opportunities to learn directly from cruise line representatives about new ships and itineraries. Training Outcome:Immediate Post-Apprenticeship: Graduate Sales Consultant.
Once you earn your Level 3 Travel Consultant qualification, you transition from an apprentice to a full Sales or Customer Service role based on business needs.
Rewards: You move onto their commission structure. At this stage, your earning potential increases significantly based on your ability to convert leads into bookings.
Iglu has a strong history of promoting from within. Many of their current managers started as agents. A follow-on career path could look like this:
Assistant Sales Manager: Helping to run a sales pod, coaching agents, and monitoring daily targets.
Sales Manager: Overseeing larger teams, focusing on workforce planning and hitting department-wide KPIs.
Specialist Sales & Service Manager: Managing specific departments like Cruise Sales or Customer Resolution.Employer Description:Founded in 1998 and now part of Flight Centre Travel Group, Iglu.com is the UK’s leading specialist for cruise and ski travel. Through brands like Iglu Cruise and Planet Cruise, we offer expert, independent advice and over 20,000 holiday options. We prioritize innovation and expertise, recently winning UK Cruise Awards 2026 (Carnival UK).Working Hours :Monday to Friday 9am to 5:30pmSkills: Communication skills,Attention to detail,Organisation skills....Read more...
We have a fantastic opening for an experienced and positive sales administrator, who has a passion for delivering great customer service to join our team. You will be pivotal in supporting the team with general administration but also providing first-class support to our customers throughout the lifecycle of purchasing their new home. You also act as liaison between our site sales advisers and the sales office.This is an extremely varied and interesting role working closely with all internal departments but also with a number of external agencies including estate agents, solicitors, mortgage brokers and service providers.What you will need:
Demonstrable administration experience working within the housebuilding/new homes sectorDiscernible customer service and interpersonal skillsExcellent communication skills with a good command of written EnglishIT proficiency in all aspects of Microsoft Office.Working knowledge of CRM databases such as Sitestream or COINS desirableStrong organisational skills and able to balance competing demandsExcellent attention to detailHonesty and integrityA committed team player, flexible and adaptableAmbitious and self-motivated
What we offer:
Working hours - 8.30am to 5.30pm Monday to Friday24 days holidays, plus bank holidayslong service holidaycompany pensiondiscretionary bonusbuy/sell holiday schemetraining and developmenteyecare schemesupplier discount schemesocial eventsOnsite parking
If you would like to apply, please attach your CV with a covering letter to the link provided. We reserve the right to close this advertisement if we receive a high volume of suitable applications or when the position is filled.....Read more...
Duties to include but not be limited to;
To be an excellent communicator both on and off the phone taking inbound phone calls from customers and assisting with their queries about our products and services
You will be required to commute between Walsall and Bloxwich
Drive Company sales by building and maintaining relationships with new and existing clients
Answering both general/specific customer questions about the Company’s products/services
Processing orders by generating sales quotations, as well as transactions whether that is handling order cancellations or product returns
Inputting quotes/orders, selling memorial products and services to existing wholesale clients
Updating in house CRM system
Preparing and submitting quotes, orders, contracts and various other documents to clients
Generating sales leads through cold calling, emailing
Other admin and customer service duties as and when required
Training:
Business Administrator Level 3 standard apprenticeship
Bi-weekly online blended learning
Weekly off the job training
Functional skills in maths and English if required
Training Outcome:Upon successful completion of the apprenticeship, there may be a full time position available for the right candidate. Employer Description:We are a well-established family run firm of Funeral Directors and Memorial Masons based in the heart of Bloxwich serving Walsall, Cannock, Willenhall, West Bromwich, Lichfield, Sutton Coldfield and surrounding areas.Working Hours :Monday - Friday, 8.30am - 5.00pm.
Some Saturdays may be required.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Reliable,punctual....Read more...
Handling and liaising with customers on a range of technical queries via multiple communication channels
Preparing and configuring radio equipment and accessories in line with specific order requirements
Maintaining accurate customer records using Sage and CRM systems
Despatching orders to customers via courier, post, and Apex delivery where required
Preparing and issuing customer documentation, including despatch paperwork
Maintaining a clean, organised, and safe working environment
Communicating effectively with colleagues and other departments on job-related matters
Supporting the achievement of organisational and departmental targets
Managing follow-ups, diaries, and general administrative duties
Training:
This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
You will be studying the Level 2 Customer Service apprenticeship standard
Training Outcome:
Progression into a full time role with career opportunities for the right candidate upon completion of apprenticeship
Employer Description:Our main business lies in the hire and sale of high-quality two-way radios and associated communications equipment, including body-worn cameras.Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are basedWorking Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Act as the primary administrative support for Contract Managers, ensuring smooth day-to-day operations
Use Company CRM and Scheduling System 'BigChange'
Manage client communications via email and phone, maintaining a professional and responsive service
Prepare and maintain client performance reports, timesheets, and contract documentation
Coordinate onboarding processes, including ID badge creation, training module support, and document verification
Order and manage stock and supplies for contracts
Occasionally accompany Contract Managers to client sites to assist with training delivery and audits
You may also be required to complete additional ad hoc tasks as required to support the wider team
Training:
Business Administration Level 3 Apprenticeship alongside internal training on systems and processes
You will be required to attend day release sessions on a monthly basis at Access Training on Team Valley
Training Outcome:
This position offers the opportunity of long term permanent employment to the right candidate
There will also be strong career progression opportunities where you would be able to specialise in different areas of the business
Employer Description:
As a business, we’re known for our end-to-end project management skills, our robust systems, the high-quality of our work, our reliability, professionalism and our relentless drive for innovation and improvement. All with a foundation of clear and simple pricing.
We have an award winning leadership team with our Director winning North East Service Industries Entrepreneur of the Year at the Great British Entrepreneur Awards 2021.Working Hours :Monday to Friday, 09:00- 17:00, with 30-minute unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative....Read more...
To provide administrative support to the depot operations. – answering telephones, responding to emails, filing paperwork, raising paperwork for incoming loads, booking transport for the collections and sending paperwork out to customers along with details of when the collection will take place
Confirm customers’ orders to raise invoices and process purchase invoices
Order stationery and consumables
Input data into CSG’s in-house computer databases and other administrative computer systems
Produce customer reports for the Quarterly Hazardous Waste Returns
Create Reports on CRM System to show monthly customer spend
Create reports to analyse how long ago we have collected a certain waste stream from a customer
Attend sales meeting and take minutes
Process Sales and Purchase Invoices
Liaise with operational staff and other departments and depots within CSG to ensure information is accurately and quickly shared
Be able to demonstrate admin systems to other departments
Training:
Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College
Training Outcome:
Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available
Employer Description:For more than four decades, CSG has operated as a professional specialised cleaning company, specialising in office building and commercial services. Over the years, we have grown the business steadily and consistently, and our strong retention rates demonstrate our commitment to providing high levels of service.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Presentation skills,Analytical skills,Logical,Creative....Read more...
Day-to-day duties
Posting job adverts on job boards (Indeed, company website, etc.)
Screening CVs and shortlisting candidates
Booking interviews (emails, calls, calendars)
Updating candidate records on the customer relationship management system (CRM)
Sending interview confirmations and reminders
Chasing candidates for documents or availability
Collecting right-to-work documents (passport, NI number)
Making sure compliance checks are complete
Keep spreadsheets and trackers updated
Work with stakeholders and candidates to obtain all relevant documentation
Provide routine clerical support, including filing, photocopying and handling correspondence
Assist in managing incoming and outgoing communications, ensuring timely responses to inquiries from stakeholders
Input and maintain accurate data records, ensuring compliance with data protection regulations
Generate reports and assist in data analysis
Provide a friendly and professional point of contact for internal and external stakeholders
Address general inquiries and direct specific queries to appropriate team members
Training Outcome:
There are potential opportunities for progression upon completion
Employer Description:We are looking for an enthusiastic and meticulous apprentice to join our team Student Talent Acquisition team at our GTG Training centre in the West Midlands. Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
We are delighted to be recruiting for a Senior Administrator to join a friendly and professional team based in Charlbury on a full time, permanent basis. This is a fantastic opportunity for a highly organised and proactive individual to play a key role in supporting the smooth running of client contracts and internal operations.
As Senior Administrator, you will be responsible for ensuring the effective administration of client contracts from initial set-up through to completion, while providing essential support to consultants, directors, and the wider team. This is a varied position where strong organisation, attention to detail, and the ability to manage multiple priorities are key.
You will be responsible for:
Processing client orders and setting up contracts within the CRM system
Coordinating contract set-up, including documentation, scheduling, and invoicing plans
Monitoring contract performance and producing weekly and monthly reports
Supporting project teams with scheduling, diary management, and client coordination
Assisting with management reporting, including work-in-progress tracking
Organising travel, accommodation, and team events
Maintaining accurate records and archiving documentation
Identifying opportunities to improve processes and efficiency
You must be/have:
Highly organised with excellent attention to detail
Strong communication and interpersonal skills
Confident in working independently
Confident managing multiple tasks and priorities
IT literate, with experience in Microsoft Office (CRM systems experience desirable)
Proactive, professional, and able to work both independently and as part of a team
What's in it for you?
Salary: up to £30,000 DOE
Office based role within a beautiful countryside location with free parking
A supportive and collaborative working environment
A varied and interesting role with real responsibility
Opportunity to develop your skills and contribute to process improvements
....Read more...
Are you a natural relationship-builder who loves meeting business owners, starting conversations and turning interest into action? Would you enjoy rubbing shoulders with and learning from some of the world’s most famous and influential speakers?If you are also excited by the idea of being part of an ambitious growth journey with a global business coaching brand, please read onBath & surrounding territory | Permanent, full-time | £28,000–£35,000 basic £50k OTEAt ActionCOACH Bath, you will be joining a company with big plans, a strong reputation and a mission to help business owners achieve more. This is an opportunity to work in an energetic, entrepreneurial environment where you will be surrounded by high performers, inspiring leaders and people who are serious about growth. You will be a a confident, driven and sociable Business Development Manager to help grow our presence across Bath and the surrounding area. This is a front-line role where you will be the first point of contact for local business owners, introducing them to ActionCOACH and encouraging them to attend our free business seminars. What’s in It for You?
Full onboarding and ongoing sales trainingAccess to ActionCOACH’s library of 3,500+ business strategies and resourcesRegular conferences and events with world-class speakersThe opportunity to play a key role in helping local business owners grow, improve and succeed
This is not a coaching role. Your focus will be on generating qualified leads, building strong local connections, and filling seminar seats with ambitious SME owners who want to grow their businesses.The RoleAs our Business Development Executive, you will be the growth engine of ActionCOACH Bath. You will spend your time speaking with business owners, attending networking events, following up with prospects and converting conversations into confirmed seminar registrations.Your day-to-day responsibilities will include:
Making regular outbound calls to business owners across the Bath territoryQualifying prospects, typically SME owners with 5–50 employees who are growth-minded
Following up with warm leads by phone, email and LinkedIn
Attending around two local networking events per weekRepresenting ActionCOACH professionally at Chamber of Commerce events and business groupsBuilding relationships with referral partners such as accountants, solicitors and business advisorsConverting qualified prospects into confirmed registrations for free ActionCOACH business seminarsManaging seminar confirmations, reminders and attendance follow-upKeeping accurate CRM records and reporting weekly on activity, pipeline and registrationsSupporting local marketing campaigns, including phone-mail-phone activity, LinkedIn outreach and direct campaigns
The Ideal CandidateYou will thrive in this role if you are target-driven, resilient and comfortable taking ownership of your own activity and results. You will enjoy speaking to new people, be confident on the phone, and know how to build rapport quickly and professionally.We are looking for someone who is:
Experienced in outbound sales, business development or appointment settingConfident, engaging and persuasive on the phoneComfortable attending and working networking eventsMotivated by targets, performance and resultsOrganised, self-managed and able to work independentlyConfident using CRM systems and managing a sales pipelinePersistent and determined without being pushyProfessional, trustworthy and able to create a strong first impression
Experience in a franchise, SME, business coaching or advisory environment would be beneficial, as would an existing network within the Bath business community. Experience using LinkedIn for business development would also be an advantage.About YouYou will be charming, sociable and influential, with the confidence to ask for commitment and the determination to keep going when prospects say no. You will enjoy being out in the local business community, building trust and creating opportunities.Above all, you will be excited by the chance to make a measurable impact in a growing territory.How to ApplyTo apply, please send your CV and a short covering note of no more than one page explaining why this role appeals to you and what makes you the right person for it.ActionCOACH Bath is an equal opportunities employer and welcomes applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation or background.....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
What you’ll be doing:
Using research tools such as TGI, Touchpoints and Nielsen competitive
you’ll learn how to uncover media, market and audience information, creating insights that will contribute to designing and developing client communication strategies
Working with our media planners, you’ll learn to write great briefs for our external media partners and internal specialist teams to produce best-in-class media proposals that innovatively deliver our client strategies
You’ll learn about in-campaign optimisation and post-campaign analysis, contributing research to support the planning process from briefing all the way through to campaign evaluation
Work with our Operations Team to ensure our media campaigns are executed in the way they were designed - this includes providing great customer service to our clients, confirming orders and working with our Finance team to resolve any billing queries and Inputting bookings into our CRM system with 100% accuracy, ensuring zero financial variances/queries
Being the primary point of contact for basic advertising schedule amends/applied optimisation as we are constantly making improvements for our clients
Running daily reports of live advertising campaigns contributing to ad-hoc, mid or post advertising campaign analysis reports This will involve adhering to rigorous processes with the greatest attention to detail which will result in assisting the delivery team in schedule creation, processing and improvement
Being proficient with key campaign management and reporting tools across TV, online media, print etc.
You will form good relationships with Media Owners/Suppliers
Create campaigns in a variety of online media disciplines like programmatic display, affiliate, online video, paid search and paid social
Stay on top of latest industry news and trends so we can deliver market leading, innovative plans
Establish strong working knowledge of online tools such as: Partnerise (Affiliate), Google Analytics, Google Ads, Facebook, SimilarWeb, AdDynamix, Concept (CRM), etc.
Training:Advertising & Media Executive Level 3 Standard.
An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agency.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager.
They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options.
Training Sessions Overview:
Seminar 1: Preparing for your apprenticeship
Seminar 2: Preparing for your employer
Seminar 3: Introduction to advertising
Seminar 4: The foundation of advertising
Seminar 5: Understanding commercial
Seminar 6: Advertising campaigns
Seminar 7: Advertising and Media standards & legislation
Seminar 8: Principles of Project Management
Seminar 9: Supply Chain Management
Seminar 10: Principles of third party
Seminar 11: The briefing and approval processes
Seminar 12: The media buying process - TV
Seminar 13: The media buying process - Out of home, Radio and Print.
Seminar 14: Negotiation techniques
Seminar 15: Data and media metrics
Seminar 16: Data and media metrics - Practical Excel session
Seminar 17: Media planning
Seminar 18: Distribution of Creative through the appropriate channels
Seminar 19: Evaluating campaign performance
For a full overview of the Advertising & Media Executive standard please click on the following link:
https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential of a full-time position is available for the right candidate upon successful completion of the apprenticeship.Employer Description:We are looking for Advertising & Media Apprentices to join us here at What’s Possible Group: the only harmonious marketing group for dynamic growth brands.The next generation of advertising and media professionals is incredibly important to our growth, not just as a business, but for our entire industry.Working Hours :Monday to Friday - 9:00am - 5:30pm. We work a 9-day fortnight, meaning staff have every other Friday off!Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring accurate scheduling
Customer Contact & Coordination: Liaise with customers to confirm service needs, scheduling, and any additional clarifications required post-sale
Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment
Order & Quote Management: Generate and process customer orders and quotes promptly
CRM & Systems Management: Maintain and update customer records using Freshsales CRM, InControl for ticketing, and XERO for invoicing and accounting
Process Improvement: Identify inefficiencies and recommend improvements to enhance workflow and customer experience
Support Cross functional support between technical and operations
Adhoc any other duties as required to fulfil role
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
College or training organisation - ISALES ACADEMY LIMITED
Your training course - Business Administrator
Equal to Level 3 (A level)
Course contents:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches' others in the processes required to complete these tasks
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively
Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches' others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required
Your training plan - Level 3 Business Administration Apprenticeship Classroom sessions are bi-weekly.Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:This business is approaching it’s tenth year and is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. Their teams deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday to Friday, 9:00am - 5:30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Ahead Partnership
Business Development Manager - Job Description
About us
Since 2004, Ahead Partnership has partnered with leading employers across the UK to ensure young people can fulfil their potential, regardless of background. We create bespoke careers and skills programmes with employers that help young people to find a successful future in key sectors of the economy.
We are passionate about the role that employers have in nurturing future talent. Our work focuses on improving social mobility, removing barriers and supporting greater diversity and inclusivity within the future workplace.
We lead the way in developing professional, tailored programmes of careers and skills engagement with employers that open up opportunities to young people. Our programmes not only support young people by developing their understanding of careers and building confidence and skills, they also help employers to tackle skills shortages by strengthening the talent pipeline - a win/win outcome for everyone involved.
We are a values-led consultancy without shareholders or investors and reinvest all our surpluses in furthering our mission and maximising our social impact.
About our team
We are a team in every sense and because we all pull together, our working environment is very supportive. Our culture is non-hierarchical and each member of our committed team is individually empowered to be an agent of positive change.
The nature of our work is always changing, and we all thrive on this. There's never a dull day at Ahead Partnership and every member of our team is responsive and flexible, eager to develop new skills, experience and ideas.
Ahead Partnership Values and Culture
We have built a team of committed and passionate individuals who live our values and culture:
Change: We inspire change and embrace challenges in the way we develop and deliver our ideas. We learn from experience and foster an environment where new ideas are celebrated and encouraged.
Passion: We are passionate and positive about all our work. We take pride in what we do, responsibility for what we achieve and are always proactive in our approach.
Individuality: We recognise individual strengths and support everyone we work with. We celebrate differences and show kindness in all situations.
Partnership: We succeed as one team. We are collaborative and respectful to create a culture of trust, where sharing and learning is easy and people can thrive
About the job role
The challenges we address are often too big for any one organisation. We build partnerships with purpose that deliver lasting impact. This role will be key to growing our impact with new partners and ultimately the impact we have on young people and the employers we work with.
The Business Development Manager will work closely with our broader growth and marketing teams to create new partnerships with like-minded organisations who are ambitious in their efforts to drive the social of young people.
Reporting to the Commercial Director, this role is an exciting opportunity to join a dynamic and fast-paced team. Our ideal candidate will have experience in a B2B context, be proactive and commercially minded. Importantly, they will champion our vision of a society where a young person's potential isn't limited by their background.
The key responsibilities of the role will include:
Business Development
Supporting the wider growth plans of the business through identifying and developing growth opportunities and winning new work.
Lead generation and qualification, scoping and converting new opportunities that arise from marketing campaigns, networking, events, tenders and partners.
Identify emerging market opportunities across the private and public sector.
Track trends and developments around social value to shape our propositions.
Maintain accurate and up-to-date CRM records. We use Dynamics and HubSpot.
Proposal and Bid Management
Lead the creation of high-quality proposals.
Co-ordinate the wider team to develop accurate scoping and pricing.
Understand client challenges and translate them into bespoke solutions that develop strong and long-term partnerships.
Identify, sign up to and manage opportunity identification through appropriate tender portals.
Set up and maintain a bid/proposals filing system.
Set up and lead the proposal debrief process with both successful and unsuccessful bids and proposals, ensuring learnings and trends are identified, communicated and acted upon going forwards.
Marketing and Reputation Support
Collaborate closely with Marketing in the identification and conversion of leads generated from marketing campaigns.
Work with the marketing team to create case studies and thought leadership content.
Attend and represent the organisation at events and conferences, providing regular feedback to the wider team.
General
Competitor benchmarking - contribute to the growth, marketing, creative and delivery teams' knowledge of competitors and help with the competitive differentiation of our offer on a client-by-client basis.
Champion and advocate for a holistic approach to the assessment and consideration of macro-economic factors and market forces analysis.
Work alongside growth and delivery teams to better understand targets, how to defend and build client programmes and better understand client relationship dynamics.
Undertake any other duties as requested and commensurate with the post.
Housekeeping
Working hours - a standard full-time week is 37.5 hours.
The role is based in Leeds, however, there could be travel across the UK. This could include overnight stays as required (with reasonable notice provided). Unsociable hours may be required.
There is a requirement to be in the office a minimum of 2-3 days per week. Beyond this, flexible working and other arrangements are happily considered.
As we work with young people, all staff are required to undertake a Criminal Record Bureau/DBS check upon joining, and the checks are repeated throughout your employment.
Skills, Experience and Attributes
Essential
Proven experience (around 2-3 years) in business development or account management.
Excellent relationship building and stakeholder engagement skills.
Strong written communication with an ability to produce compelling proposals and pitches.
Commercially astute, with experience negotiating deals.
Able to work independently, prioritise workload and drive results.
Able to think outside the box, develop ideas and create clarity from ambiguity.
Confident presenting to senior leaders and external audiences.
Desirable
Experience in a consultancy or client facing organisation.
Experience in B2B Business development.
Familiarity with CRM platforms (e.g. MS CRM Dynamics and HubSpot).
Experience supporting marketing or thought leadership activities.
Strong understanding of social value/ESG.
If you are interested in this role but don't meet every requirement, don't let that put you off. We're interested in potential, attitude and willingness to learn just as much as experience.
Our vision is a society where a young person's potential isn't limited by their background. That means we recognise the importance of our team reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.
Application Proces
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A fantastic new job opportunity for a Field Sales Engineer has just become available, to join a leading R&D company, based in Nottinghamshire.
This presents an opportunity for an experienced sales professional to join world leaders in safety critical, lifesaving products. The Field Sales Engineer will work directly with customers, providing technical consultations, promoting solutions and assisting with the implementation of products for safety risk.
Travel is required for this role, with an expectation of up to two weeks of fieldwork per month, including overnight stays. This individual will be based local to site in Nottinghamshire and manage the Southern region of the UK. A valid driver’s license is required, and the ability to rent and operate vehicles when travelling both nationally and internationally.
Key responsibilities for this job include:
Collaborating directly with customers (or via established channel partners) to understand their specific requirements and recommend solutions that align with their needs.
Providing virtual product demonstrations to ensure customers are informed about the functionality and benefits of the solutions.
Assisting customers in meeting safety and compliance requirements by recommending solutions that align with relevant industry standards.
Supporting customer centric initiatives by preparing accurate quotes, reviewing contracts for accuracy, and ensuring alignment between customer needs and solutions offered.
Key skills required for this job:
Experience in field based technical sales supplying industrial equipment or electrical biased products.
Strong communication and interpersonal skills, with the ability to clearly present technical information to both technical and non-technical audiences.
Proficiency in CRM systems and sales reporting tools.
Strong attention to detail, particularly in the preparation of customer site reports, accurate quotes and contract reviews.
A consultative approach to technical sales with a customer-focused mindset.
To apply for this fantastic opportunity for the Field Sales Engineer job based in Nottinghamshire, please send your CV to Ricky on rwilcocks@redlinegroup.Com. For more information, please call 01582 878810....Read more...
JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management.
Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work).
Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system.
Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry.
Spend a minimum of 4 days per week in the field with Stonhard customers.
Required travel can be up to 50%/time in the field.
Ability to proactively identify opportunities and quickly implement solutions.
Demonstrated excellent oral and written communication, presentation, organization and planning skills.
Must be very flexible and able to work in a self-directed, rapidly changing environment.
A proven ability to manage projects and clearly communicate key project tasks.
Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.
You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management.
Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work).
Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system.
Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry.
Spend a minimum of 4 days per week in the field with Stonhard customers.
Required travel can be up to 50%/time in the field.
Ability to proactively identify opportunities and quickly implement solutions.
Demonstrated excellent oral and written communication, presentation, organization and planning skills.
Must be very flexible and able to work in a self-directed, rapidly changing environment.
A proven ability to manage projects and clearly communicate key project tasks.
Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.
You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.Apply for this ad Online!....Read more...
A fantastic new job opportunity for a Field Sales Engineer has just become available, to join a leading R&D company, based in Gloucester, but covering the south of the UK.
This presents an opportunity for an experienced sales professional to join world leaders in safety critical, lifesaving products. The Field Sales Engineer will work directly with customers, providing technical consultations, promoting solutions and assisting with the implementation of products for safety risk.
Travel is required for this role, with an expectation of up to 70%, including overnight stays. This individual manage the Southern region of the UK. A valid driver’s license is required, and the ability to rent and operate vehicles when travelling both nationally and internationally.
Key responsibilities for this job include:
Collaborating directly with customers (or via established channel partners) to understand their specific requirements and recommend solutions that align with their needs.
Providing virtual product demonstrations to ensure customers are informed about the functionality and benefits of the solutions.
Assisting customers in meeting safety and compliance requirements by recommending solutions that align with relevant industry standards.
Supporting customer centric initiatives by preparing accurate quotes, reviewing contracts for accuracy, and ensuring alignment between customer needs and solutions offered.
Key skills required for this job in Gloucester:
Experience in field based technical sales supplying industrial equipment or electro-mechanical biased products.
Strong communication and interpersonal skills, with the ability to clearly present technical information to both technical and non-technical audiences.
Proficiency in CRM systems and sales reporting tools.
Strong attention to detail, particularly in the preparation of customer site reports, accurate quotes and contract reviews.
A consultative approach to technical sales with a customer-focused mindset.
To apply for this fantastic opportunity for the Field Sales Engineer job based in Gloucester, please send your CV to Ricky on rwilcocks@redlinegroup.Com. For more information, please call 01582 878810....Read more...
JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management.
Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work).
Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system.
Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry.
Spend a minimum of 4 days per week in the field with Stonhard customers.
Required travel can be up to 50%/time in the field.
Ability to proactively identify opportunities and quickly implement solutions.
Demonstrated excellent oral and written communication, presentation, organization and planning skills.
Must be very flexible and able to work in a self-directed, rapidly changing environment.
A proven ability to manage projects and clearly communicate key project tasks.
Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.
You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Essential Functions:
Meets or exceed Stonhard's minimum activity standards for quotes and orders as set by Stonhard sales management.
Perform project manager responsibilities at the installation site and coordinate the work to be performed with an approved Stonhard installation crew/CMG (requires occasional weekend and holiday work).
Maintains accurate files and records involving Stonhard accounts through Stonhard's Salesforce CRM system.
Monitors customers' accounts receivables and is responsible for the follow-up of same.
Minimum Requirements:
Two (2) plus related experience, preferably in industrial, construction or commercial industry.
Spend a minimum of 4 days per week in the field with Stonhard customers.
Required travel can be up to 50%/time in the field.
Ability to proactively identify opportunities and quickly implement solutions.
Demonstrated excellent oral and written communication, presentation, organization and planning skills.
Must be very flexible and able to work in a self-directed, rapidly changing environment.
A proven ability to manage projects and clearly communicate key project tasks.
Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.
You must possess a valid driver's license and reliable transportation.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.Apply for this ad Online!....Read more...
Head of Sales – “Boutique Fitness”Location: LondonSalary: £50,000+I am looking for a driven, commercially minded Head of Sales to lead a London based fitness brands sales function across membership and corporate partnerships.This is a hands-on leadership role for someone who thrives on targets, leads from the front, and knows how to build a strong sales culture. You’ll own the sales strategy, manage a team of Sales Managers, and work closely with senior leadership to deliver structured, measurable revenue growth.What You’ll Do
Own and deliver the sales strategy across membership and corporate accounts.Lead, coach, and performance-manage a team of Sales Managers.Set clear targets, track performance, and drive accountability across the team.Build structured sales processes, from lead generation through to close.Develop corporate partnerships and new revenue opportunities.Work closely with marketing, operations, and front-of-house teams to create a seamless member journey.Report on KPIs, pipeline, conversion, and revenue performance.Continuously improve sales activity, tools, and team performance.
What We’re Looking For
5+ years’ sales experience in fitness, leisure, or premium hospitality.A proven track record of exceeding sales targets.Experience leading and developing a sales team.Strong corporate and membership sales experience.Commercially sharp, data-literate, and confident with CRM systems.High energy, positive attitude, and a strong presence.A genuine passion for fitness and the ability to inspire others.
For more info contact Call David Allen on 02077902666 or email david@corecruitment.com....Read more...
IT Business Analyst – Sao Paulo / Hybrid - Fluent French & English
(IT Business Analyst, Technical Business Analyst, IT BA, Technical BA)
Our client is an exciting and cutting-edge fintech giant with a global presence. They have been a market leader within the fintech consultancy sector for many years and their worldwide client base has never been stronger, with significant growth in the last 12 months. They are looking for an experienced IT Business Analyst with a technical background to play a pivotal part in shaping customer solutions, supporting discovery, mapping requirements, designing integrations, and ensuring high-quality delivery across multiple projects.
As an experienced IT Business Analyst, you will be responsible for providing architectural oversight across multiple concurrent implementations and leading architectural discovery sessions with customer stakeholders. This will include designing end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems.
Expert knowledge of solution design, application and infrastructure planning is essential, as is experience in technical software implementation for Enterprise level customers. Exceptional communication and interpersonal skills are a must, as you will be building collaborative partnerships with key customer stakeholders. You will also need to have excellent time and priority management skills that enable you to work in different time zones and speak and write fluently in French and English. The use of AI to expedite tasks is also expected.
We are keen to hear from talented IT Business Analyst candidates from all backgrounds.
This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers are guaranteed a career path into senior and lead positions within 12 months.
Location: Sao Paulo / Hybrid
Salary: 160k BRL – 190k BRL + Bonus + Pension + Excellent Benefits
Languages: Fluent in French and English
To apply for this position please send your CV to Karan Gajjar at Noir Consulting.....Read more...
Recruitment Administrator – Recruitment Agency
We’re looking for a proactive and organised Graduate (any Subject or Business related) to join our growing office. This is a great opportunity for someone who wants to build a long-term career in recruitment, with clear progression into other recruitment roles.
You’ll be joining a fast-paced environment where no two days are the same, with ongoing training, support, and development provided from experienced team members.
The Role
You’ll play a key part in ensuring all candidates are fully compliant and ready to work, supporting the wider recruitment team and keeping everything running smoothly behind the scenes.
Key responsibilities include:
Managing the end-to-end compliance process for candidates
Chasing and verifying documents (right to work, DBS, references, training, etc.)
Carrying out compliance checks in line with company and client requirements
Keeping candidate records accurate and up to date on the CRM system
Liaising with candidates to guide them through the onboarding process
Supporting recruiters with candidate submissions and placements
Monitoring compliance deadlines and renewals
Ensuring all files meet audit standards
What We’re Looking For the below but not essential
Previous admin or compliance experience (recruitment/healthcare preferred but not essential)
Highly organised with strong attention to detail
Confident communicating via phone and email
Able to manage multiple tasks and deadlines
Proactive attitude and willingness to learn
A team player with a strong work ethic
What You’ll Get
Competitive basic salary (DOE)
Full training and ongoing support
Clear progression pathway into senior compliance, team lead, or recruitment roles
Opportunity to move into a Recruitment Consultant position if desired
Supportive, fast-paced office environment
Real career development – not just a job
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Using online tools and platforms to source teachers, TAs and support staff
Telephone screening candidates to assess suitability, availability and preferences
Supporting candidates through registration, safeguarding checks and onboarding
Preparing job adverts and candidate profiles
Updating CRM systems with accurate information
Assisting consultants with filling daily and long‑term school bookings
Maintaining regular communication with candidates and schools
Answering incoming calls and providing excellent customer service
Supporting with ID checks, compliance documentation and safeguarding processes
Helping match candidates to roles based on skills and school requirements
Working collaboratively with a friendly, supportive team
Learning how to independently recruit and manage your own candidate pool
Supporting the full business operation by taking part in the flexible shifts - 7am– 4pm Or 9am– 5pm
Developing your Individual brand as a recruiter and Representing the company to an excellent standard
Training:
Level 3 360 Recruiter Apprenticeship Standard
End‑Point Assessment (EPA)
English and maths Functional Skills if required
Dedicated Juniper skills coach for on‑the‑job development
Training Outcome:
Full time role within the business for a sucessfull apprentice
Employer Description:Tara Professional Recruitment is a specialist education recruitment agency supplying teachers and support staff to schools across the Midlands. Known for being friendly, ethical and relationship‑driven, Tara focuses on quality, care and long‑term partnerships with both schools and candidates. The team is supportive, energetic and committed to making a positive difference in education.Working Hours :7am– 4pm Or 9am– 5pm (Candidate needs to be able to do both shifts on a planned Rota basis).
School Holiday working hours– 10am– 2.30pm or 11.30am– 4pm
Annual Salary is split over 12 equal months.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Manner....Read more...
As a Business Administrator Apprentice at Wilmot-Budgen you'll play a key role in the day-to-day running of the business
You'll handle client enquiries, maintain CRM records and support the sales team with quotes and proposals
You'll coordinate projects across production, design and logistics, keeping clients informed and deadlines on track
You'll also manage correspondence and office administration - all while working towards a Level 3 Business Administrator qualification
Training:
The apprentice will work towards a nationally recognised Level 3 Business Administrator qualification, culminating in an End Point Assessment
All training is delivered remotely through bespoke one-to-one sessions with an assigned assessor, fitted around the working week
A minimum of 20% of working hours (one day per week equivalent) is dedicated to structured off-the-job learning throughout the 18-month programme
Training Outcome:
On successful completion, there is a genuine prospect of a permanent role within Wilmot-Budgen
With experience, progression could include account management, sales executive, project coordinator or operations roles
The Level 3 Business Administrator qualification also provides a strong foundation for further study at Level 4 or above, or professional qualifications in business, sales or management
Employer Description:Wilmot-Budgen is a family-owned, award-winning print and display specialist based in Coulsdon, Surrey, with over 49 years of experience. We design, produce and install high-quality point of sale and display solutions for some of the UK's biggest retailers, including Boots, Superdrug, Tesco and Sainsbury's. With our own design, production and logistics facility under one roof, we pride ourselves on innovation, quality and sustainability.Working Hours :Monday to Friday, specific working hours to be agreed with successful candidate.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Maintaining relationships with both prospects, customers, and partners via telephone
Assist in our social media and marketing apps to help increase company presence
Responsibility to support our accounts team. Processing purchase orders, invoices to be sent to our clients
Keep our CRM up to date with client information
Customer service research to understand levels of satisfaction and perceptions of the company, its products and services
Manage communications via post, e-mail, and telephone
To support sales team with arranging calendar meetings, company introductions and equipment preparation
Help support reporting with our team
Assisting management with their tasks, provide note taking etc.
Training:
Business Administration Level 3 Apprenticeship Standard
Apprenticeship standard- Business administrator
Expected Duration: 18 months
Delivery: Training will be delivered online, alongside a full-time placement at the office
Training Outcome:
This is a great start to your career if you are looking to get into the sector
Employer Description:At Dynamic, we believe in forming successful, long-term partnerships with our clients. Our ethos of a professional, client-focused approach with a high quality of service is the key to a successful relationship.
Keeping pace with the ever-evolving world of technology can put a strain on the resource of any organization. Dynamic work in collaboration with you to align the benefits of the latest technology in the marketplace with your organisation’s objectives.
Technology in the workplace requires continuous improvement from a responsive partner. Dynamic are firm believers in keeping it simple and giving our customers the flexibility to meet the demands of their business.Working Hours :Monday to Friday
9:30am till 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
