Customer Service Duties and Responsibilities:
Respond promptly and professionally to customer emails and website contact form messages
Resolve order issues such as missing items, wrong shipments, or delivery delays
Provide accurate product information, help with order placement, and assist with discount codes or promotions
Track packages and assist customers with delivery issues
Process refunds and credits according to store policy
Escalate more complex customer concerns to the business owner or manager
Maintain a FAQ database and suggest improvements based on recurring questions
Represent the Graceful Muse Paperie brand voice - warm, professional, and caring
Operational Duties and Responsibilities:
Oversee the daily flow of orders and ensure they are processed accurately and on time
Monitor inventory levels and notify the owner when stock is low or out of stock
Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch)
Assist in managing subscription orders, renewals, and failed payments
Production Duties and Responsibilities:
Assist in preparing sticker sheets, journaling kits, and other stationary products as needed
Assemble product bundles or themed boxes and package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies)
Help with product labeling and inventory tagging and perform quality control checks on finished products, flagging products that do not meet quality standards
Work efficiently to meet daily or weekly fulfillment goals, especially during busy seasons or new collection drops
Report supply issues or production errors to the Shop Owner
The successful candidate will need to be highly organized with great attention to detail. They must have excellent written and verbal communication and someone who has a creative eye for aesthetics and presentation. A positive attitude and a team player is a must.
This role will be supported by the Business Administration Level 3 qualification delivered by Starting Off.Training:
Business Administration level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:
Possible ful time permanent position upon completion of the apprenticeship
Employer Description:A small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.
They are now looking for a highly organised and detail-oriented individual to support with the daily operations. This unique role blends customer service, order management, and hands-on product preparation, ideal for someone who thrives in both digital and tactile environments.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Creative,Initiative....Read more...
Main Duties:
Support the Land Mangement Team in operating, monitoring and providing continual improvement to all systems of work, technical support functions and operational procedures for the team.
Support with administration functions, eg seasonal recruitment, training records, uniform, equipment & Personal Protective Equipment issue, operational reporting data, correspondance, FOI’s, health and safety, equipment & machinery allocation and management & monitoring systems etc.
Assist with data input in support of budget management across the teams budgets to ensure data essential for resource allocation is up to date. Support with monitoring petty cash, purchasing, income, recharges and invoicing of customers.
Support with data entry for the development and delivery of the Asset Management database.
Assist with technical support necessary to monitor, record and report infoamtion related to the resources and delivery required to support service strategies that are required by the Land Management Team and Green Sefton.
Support with the administration of, and monitor the performance, of customer enquires, including corporate complaints, Freedom of Information Act queries, Fixed Penalty Notices. Providing feedback against core works monitoring and resource allocation.
Support the management and maintenance effective systems to support core operations and resources management, including stock monitoring for the continual provision of consumables, materials, fuels, parts, equipment, tools required to deliver frontline operational activities.
Assist with the management of queries (internal and external to the Council) and process responses to those queries, including work scheduling, standards of service delivery, invoicing for services provided, issuing of recharges and invoices.
Training:
Level 3 Business Administrator Apprenticeship Standard
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on-programme support from an Apprenticeship Officer and Careers, information, advice and guidance support during the last 2 months of their Apprenticeship contract
Job-seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday, Monday – Friday 8am – 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
An exciting opportunity at Brother’s European HQ in Manchester for a Data Analyst Apprentice to join our Labelling & Mobile team. You’ll support the department, Japan HQ, and local sales offices through data analysis and administration.
You’ll be part of Brother’s Labelling & Mobile team at our European HQ in Manchester, working closely with Labelling Management and local sales offices. This role offers hands-on experience in sales analysis, KPI reporting, budgeting, and promotion tracking. You’ll gain advanced Excel skills, learn to manipulate large datasets, create visual reports, and present insights that influence strategic decisions. Additionally, you’ll develop knowledge of ERP systems, SAP, and market trend analysis, while supporting product development and pricing strategies. It’s a great opportunity to build analytical, technical, and business support expertise in a dynamic, international environment.
Your role will include;
Sales Analysis: To investigate historic sales results and forecasts within the Brother ERP systems, providing analysis in Excel to Labelling Management including; Mass deal coordination and monitoring price support, Pan European customer sales analysis, Product development sales analysis, Production and stock analysis, Price monitoring and preparing price structures.
Key Performance Indicator reporting: Establish KPI reports for Local offices and Labelling Management to monitor and drive relevant behaviour in key strategic areas.
Budgeting: To support the budget process through Quarterly supplies forecast support, preparing and updating Target sheets, uploading data to SAP and performing data validation checks and investigation.
Promotion Analysis: Prepare and update monthly sales reporting in Excel and price support administration.
Supplies Sales Analysis: To monitor Brother and 3rd party supplies sales and print volume trends through market data and App logs providing analysis to Labelling Management.
Office Admin: Assisting with meeting organisation, maintaining internal price sheets and general department admin support
Benefits Include:
Free on-site parking
Hybrid & Flexible Working
25 days holiday plus bank holidays with the option to purchase an additional 5 days per year
Industry leading pension scheme with company contributions up to 10%
Training and career development opportunities
Life Assurance (4x annual salary)
Simply Health cash plan (50% subsidised)
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 14 Month Apprenticeship, you will have obtained your Data analyst (level 4) Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:As a member of the multinational Brother Group, Brother UK is a supplier of technology solutions, helping businesses deliver greater productivity and efficiency through documentation, digitisation, collaboration and mobile work solutions.Working Hours :Monday-FridaySkills: Administrative Skills,Analytical Skills,Attention to Detail,....Read more...
Act as first point of contact at Beeson House, greeting visitors and handling phone and email enquiries
Support day to day office administration, including filing, scanning and managing electronic records
Help prepare, format and collate agendas, reports and papers for council and committee meetings
Upload approved minutes, policies and other documents to the council website and keep key information up to date
Assist with logging and tracking resident enquiries, complaints, Freedom of Information and subject access requests
Help administer room and space bookings at Beeson House, including responding to enquiries and maintaining the bookings diary
Issue standard hire agreements, record returns and help ensure rooms are set up and ready for hirers
Support basic finance administration, for example providing booking information for invoices, recording payments and simple data entry
Provide administrative support for community events and engagement activities, such as booking lists and attendance records
Attend regular off the job training and complete tasks and assignments for the Level 3 Business Administrator apprenticeship
Training:Off the job training will be delivered by City Skills Limited (UKPRN: 10065422) via a weekly day release model. The apprentice will normally attend training one day per week online, depending on the provider’s timetable.
On the job training will take place at Southwater Parish Council’s offices at Beeson House, Southwater. The apprentice will be supported by their line manager and colleagues, with regular one to one meetings, mentoring and job shadowing. Training will be planned to ensure the apprentice receives at least 20 percent off the job training time across the programme.Training Outcome:This is a fixed term apprenticeship position for the duration of the apprenticeship. The Council’s working assumption is that, subject to satisfactory performance, funding and business need, the role will convert to a permanent Business Support Officer position on completion of the apprenticeship. Any such confirmation would be made nearer the end of the apprenticeship and cannot be absolutely guaranteed. From there CILCA qualification could be studied and completed presenting opportunities to more senior roles.Employer Description:Southwater Parish Council is a proactive local authority serving the growing community of Southwater in West Sussex. We look after a range of local services and facilities, including community buildings, open spaces, play areas and support for local community groups and events.
We have a small, friendly office team based at Beeson House in Lintot Square. The team supports elected councillors, organises council and committee meetings, manages enquiries from residents and partners, and ensures the Council meets its legal and financial responsibilities. Southwater Parish Council holds the Gold Award under the Local Council Award Scheme, reflecting our commitment to high standards, good governance and staff development.Working Hours :Contracted to work 37 hours per week, Monday to Thursday (8:30 am to 4:30 pm) and Friday (8:30 am to 4:00 pm), including a minimum of 6 hours per week of off the job apprenticeship training during paid working time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
Responsibilities:
Provide administrative support to the team, including answering phone calls, responding to emails, and maintaining records
Assist with data entry, filing, and other administrative tasks
Develop and maintain accurate and up-to-date records and databases
Support the team with preparing documents, reports, and presentations
Perform other administrative tasks as required
The job role will include a close working relationship with colleagues and customers. You will need to show strong communication skills (both written and verbal) and adopt a positive approach to developing your skills. You’ll also be expected to show initiative, be able to manage tasks and your own time, and be able to problem-solve.
The apprenticeship will provide you with a great opportunity to learn and will give you valuable experience across a number of areas:
· Answer questions from inside and outside of the organisation, via telephone or email.
· Produce documents such as reports, letters and invoices.
· Manage IT systems such as databases, record information and produce data.
· Maintain records and files and store confidential information appropriately.
· Organise meetings and take minutes.
· Oversee social media platforms and respond to queries.
Requirements:
* No prior experience required, as this is an entry-level apprenticeship role
* Good communication and interpersonal skills
* Ability to work in a team environment and independently
* Basic computer skills, including Microsoft Office and email
* Strong attention to detail and organizational skills
Desired Qualifications:
* GCSEs in English and Maths (or equivalent)
* Level 2 or 3 Diploma in Administration or related field (or willingness to work towards)
* Strong desire to learn and develop new skills
Training:Level 3 Business Administration standard.
This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.Training Outcome:This role leads naturally into other fields such as HR, Accountants Assistant, Personal Assistant.Employer Description:Prompt Healthcare Staffing is a Social care provider with Head office in Basildon.
We provide homecare services in Mid and South Essex.
We provide Supported accommodation for young people.Working Hours :Monday -Friday
9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
Are you a Private Client Solicitor looking to join a firm with real heritage and a modern outlook?
Our client is a highly respected law firm with nearly 300 years of history, known for its stability, quality of work and people-first culture. Due to continued growth, they are looking to welcome an experienced Private Client Solicitor (5+ years PQE or equivalent) to their well-established and expanding team in Sevenoaks.
You will handle a varied and interesting caseload, including:
- Wills
- Probate and estate administration
- Lasting Powers of Attorney
- OPG-related matters
- Court of Protection
Youll be confident managing matters from start to finish and enjoy working collaboratively as part of a supportive team, contributing to the ongoing growth and success of the Private Client department.
Why Join?
- Join a large, established Private Client team with an excellent reputation
- Work for a firm that combines tradition, stability and a forward-thinking approach
- Above-average holiday entitlement
- Hybrid working for a better work-life balance
- A genuinely supportive environment with long-term career prospects
This is a fantastic opportunity for a Private Client professional seeking high-quality work, flexibility and the chance to be part of a firm with a truly outstanding legacy.....Read more...
Are you a Private Client Legal Executive or Solicitor looking to join a firm with real heritage and a modern outlook?
Our client is a highly respected law firm with nearly 300 years of history, known for its stability, quality of work and people-first culture. Due to continued growth, they are looking to welcome an experienced Private Client Legal Executive or Solicitor (2+ years PQE or equivalent) to their well-established and expanding team in Sevenoaks.
You will handle a varied and interesting caseload, including:
- Wills
- Probate and estate administration
- Lasting Powers of Attorney
- OPG-related matters
Youll be confident managing matters from start to finish and enjoy working collaboratively as part of a supportive team, contributing to the ongoing growth and success of the Private Client department.
Why Join?
- Join a large, established Private Client team with an excellent reputation
- Work for a firm that combines tradition, stability and a forward-thinking approach
- Above-average holiday entitlement
- Hybrid working for a better work-life balance
- A genuinely supportive environment with long-term career prospects
This is a fantastic opportunity for a Private Client professional seeking high-quality work, flexibility and the chance to be part of a firm with a truly outstanding legacy.....Read more...
Are you an experienced Private Client Solicitor looking to join a well-respected legal team in Birmingham? An established and client-focused law firm is seeking a motivated solicitor to join their Private Client department, offering a varied and rewarding caseload.
About the Role Youll be working closely with a diverse client base, handling matters such as:
- Drafting and advising on Wills, trusts, and Lasting Powers of Attorney (LPAs)
- Assisting with probate and estate administration
- Supporting clients through inheritance tax and estate planning
- Providing clear, empathetic advice during sensitive life events
- Building strong, trusted relationships with clients
- Collaborating with other teams to provide seamless, holistic legal support
What Youll Need
- Qualified solicitor with solid experience in Private Client law
- Confidence managing your own caseload from start to finish
- Excellent communication skills and a client-first mindset
- Strong attention to detail and organisational ability
- A proactive approach and the ability to work well within a supportive team
- Commitment to ongoing professional development
Why This Role?
- Join a friendly, approachable team that values your expertise and wellbeing
- Enjoy a varied workload with opportunities to grow your career
- Benefit from a competitive salary and supportive working environment
- Be part of a firm that genuinely cares about its clients and staff....Read more...
Answering telephone enquiries
Dealing with incoming clients
Organising post
Arranging Teams calls and meetings
Liaising with external agencies to collect evidence
Managing client inboxes and updating an internal monitoring portal
Training:
Level 3 qualification in Business Administration.
You will be based at our site full time and will be given off the job hours to complete your qualification remotely
In-house training
Training Outcome:
If the candidate is able to showcase the skills they have learnt during the apprenticeship, then a permanent position may be offered once qualified
Employer Description:Our team of people consists of highly experienced and respected lawyers who are supported by ambitious and committed paralegals.Our specialists are accredited in their area of legal expertise and we are confident that we can provide all our clients with a quality and effective service.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Answer incoming telephone calls and take messages professionally
Respond to emails and general enquiries
Carry out general office administration tasks
Book in delivered stock and update internal records
Assist with maintaining accurate office systems and paperwork
Support the accounts department when required
Input invoices onto the back-office system
Assist with customer billing
Use Microsoft Office applications for day-to-day tasks
Provide general support to the wider office team as needed
Training:Business Administrator Level 3.Training Outcome:The chance to progress further with the employer. Employer Description:Founded in 2001 in Hull, SoluTech works with business customers from across the Humber region and around the UK, providing a full range of machine supply, print management, maintenance and support services.Working Hours :8:45am - 5:30pm Monday - Thursday, 8:45am - 5:00pm Friday, 60-minute break each daySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Supporting with finances and funding, including financial administration
Assisting with auditing and reports
Supporting general administrative tasks, including record keeping and data entry
Ensuring accuracy and confidentiality of information
Supporting the wider team with day-to-day administrative operations
Training:
Training will take place in the workplace alongside your job role, with regular support from a dedicated Skills Coach
You’ll complete online learning, one-to-one sessions, projects and activities, with monthly progress reviews throughout the apprenticeship
Training Outcome:
Progression opportunities will be discussed following the successful completion of the apprenticeship
Employer Description:Little Roo’s Private Nursery is a welcoming childcare setting where staff work as a team to support day-to-day nursery operations and maintain a supportive learning environment.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical....Read more...
Supporting employee onboarding and induction processes
Assisting with HR administration, filing, and record keeping
Updating HR systems and maintaining accurate employee data
Supporting recruitment activity, including interview coordination
Assisting with training records and compliance documentation
Providing general administrative support to the HR team
Training Outcome:
Following successful completion of the apprenticeship, the individual will be considered for a full-time role
Employer Description:Harrison Drury is a market leading Firm of solicitors with offices across the North West servicing both business and private clients. We have been successful for a fifth time placing in the Top 100 Best Companies to work for in the UK. We are an employer of choice because we have a culture that challenges the conventional law firm approach and focusses our energy on getting great results for our clients, while attracting and developing brilliant people.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
Arranging valuations and preparing valuation packs for the valuer for rental markets
Preparing marketing materials for properties and taking ownership for window display boards
Supporting the team with administration tasks
Training:
Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place both in the workplace and on a day release basis
Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.Training Outcome:
Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion
Employer Description:Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Ensure the running of day to day office operations.
Reporting to th MD.
Ad hoc administration for the wider team.
Data processing and collection.
Customer service internal and external customers.
Training:Training will take place at the employer's workplace.
Online training deliver via Nwslc one full day in every six week learning cycle.
Site visits by Skills Development Coach within the six week learning cycle.
Training Outcome:Full time position for the succesful candidate upon completion of the apprenticeship.Employer Description:
About Max Innovate
Max Innovate Ltd supplies aggregate washing plants and solutions to the aggregate recycling and quarrying sectors. We support customers across the UK with innovative equipment, service, and aftersales
Working Hours :Monday - Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Full Diving Licence....Read more...
Key Responsibilities:
Supporting office administration and record keeping
Assisting with customer enquiries and communication
Managing paperwork, invoices, and data entry
Supporting the sales and service teams with admin tasks
Learning business processes and systems as part of an apprenticeship programme
Training:
The successful candidate will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
In addition, they will attend an online lesson once a fortnight
Training Outcome:
Potential permanent position for the successful candidate
Employer Description:GLA Autos is a fun hard working family run garage! Fair prices and high quality work carried out on all makes and models of vehicles. Run by a husband and wife team (Vinny & Stacey) both Mot testers and qualified mechanics with 20 plus years experience between them.Working Hours :Monday - Thursday, 9.00am - 6.00pm and Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Answering of telephones and making calls
Adding information to CRM system
Filing
General administration duties
Assisting other office staff
Training:
The apprenticeship training is delivered through a combination of workplace learning and online masterclasses
This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner standard
On completion, the apprentice will receive the Customer Service Practitioner Level 2 qualification
Functional Skills in maths and English may also be required depending on current level
Training Outcome:
To be discussed on completition of the Customer Service Practitioner Level 2 apprenticeship
Employer Description:ASRS are at the forefront of structural repair. We offer a complete package of services from consultation and diagnostics through to strategic design and implementation. Working Hours :Monday - Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Calling providers chasing information
Review letters to clients
Client servicing
Using CRMs
Diary management
Responsible for post, postage records and franking machine
Dealing with ad hoc queries
Chasing pipelines and admin centres
Preparing meetings
Anti-money laundering checks
Working with vulnerable clients
Training:
Business Administration Level 3 Apprenticeship Standards
English and Maths Functional Skills Level 2 (if required)
Training Outcome:
Possibility of permanent position upon completion
Employer Description:C & L FinEfficiency, based in Ashford, Kent, specialises in providing specialist support services to 70+ individual financial adviser/partner practices whom are part of a FTSE100 company. We pride ourselves on delivering high-quality solutions to our clients, driving their success in the financial industry.Working Hours :Monday to Friday, between 9:00am and 5:00pm. Working 30 hours over 4 or 5 days.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Customer Service Coordinator Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:
Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators:
Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner
Person Required:Skills:
Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.
Knowledge:
Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial
Qualifications:
Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage.
Other:
An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
AA Euro Healthcare is welcoming applications from experienced healthcare professionals.We are seeking agency relief Support Workers for our well established clients based in Aberdeen. The suitable candidate will be working for us on behalf of one of the UK's biggest social care charities.Requirements for this role to include:
Minimum Requirement of NVQ Level 2 in Health & Social Care or Care certificateOne years’ experience of working with adults with physical & intellectual disability.Up to date Medicines Administration trainingUp to date Safety Intervention trainingAbility to work as part of a Team or Independently
Key Responsibilities:Provide personal care and assistance to clients, including bathing, dressing, and grooming
Administer medication according to prescribed schedulesAssist with mobility and transfers, including heavy lifting when necessaryMonitor and report changes in clients' health or behaviorImplement behavior management techniques as neededProvide companionship and emotional support to clientsFollow care plans and instructions provided by healthcare professionalsMaintain accurate documentation of care provided
Please click APPLY NOWINDUK ....Read more...
A well-established and highly regarded law firm in Oldham town centre is looking to recruit an experienced Private Client Paralegal or a Solicitor up to around 2 years PQE to join its growing team.
This is a great opportunity for someone whos ambitious, hands-on and genuinely interested in developing a long-term career within private client law.
The role will involve:
- Managing your own varied caseload of private client matters or being supported towards working to this level, including wills, probate, LPAs and estate administration
- Working closely with experienced fee earners who are happy to support and mentor
- Building strong relationships with clients and offering a personable, high-quality service
The firm is looking for:
- An experienced Private Client Paralegal or a Solicitor up to around 2 years PQE
- Someone either already confident running files or keen to progress to managing their own caseload with support
- A proactive and positive approach, with a real interest in career progression
Whats on offer:
- Hybrid working
- Free parking
- A friendly, supportive team environment
- Clear career progression and development opportunities
- Competitive salary, dependent on experience
This is a brilliant opportunity to join a firm that values its people, offers flexibility, and genuinely invests in progression.
If this sounds like the next career move for you, please call Justine on 0161 914 7357 or email your current CV to j.forshaw@clayton-legal.co.uk....Read more...
AA Euro Healthcare is welcoming applications from experienced healthcare professionals.We are seeking agency relief Support Workers for our well established clients based in Woking for Night Shifts. The suitable candidate will be working for us on behalf of one of the UK's biggest social care charities.Requirements for this role to include:
Minimum Requirement of NVQ Level 2 in Health & Social Care or Care certificateOne years’ experience of working with adults with physical & intellectual disability.Up to date Medicines Administration trainingAbility to work as part of a Team or Independently
Key Responsibilities:Provide personal care and assistance to clients, including bathing, dressing, and grooming
Administer medication according to prescribed schedulesAssist with mobility and transfers, including heavy lifting when necessaryMonitor and report changes in clients' health or behaviorImplement behavior management techniques as neededProvide companionship and emotional support to clientsFollow care plans and instructions provided by healthcare professionalsMaintain accurate documentation of care provided
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Looking to step into a market-leading Private Client role with high-quality work, genuine career progression and an outstanding culture?
Our client is a highly regarded, award-winning regional law firm with an exceptional reputation for Private Client work. With a Tier 1 Legal 500 ranking and Chambers HNW recognition, the firm advises high-net-worth individuals and business owners on complex, often multi-generational matters.
This is an excellent chance for a 46 PQE Private Client Solicitor to join a well-established and growing team in Harpenden. Youll handle a broad and stimulating caseload including:
- Wills and trusts
- Inheritance tax and estate planning
- Probate and estate administration
- Powers of attorney
Youll gain exposure to high-value estates and complex family structures, with clear progression, close partner support and increasing responsibility as you develop.
Why would you want to join:
- Top-tier Private Client department with an outstanding reputation
- High-quality, HNW work from a loyal client base
- Supportive, collaborative culture with excellent staff retention
- Clear long-term career prospects
Whats on Offer:
- Competitive salary
- 33 days holiday + Birthday Leave
- Hybrid working
- Pension, life assurance and Cycle to Work scheme
- Modern systems, strong training and ongoing development
- Inclusive, friendly environment with social and CSR initiatives
If youre a Private Client Solicitor seeking better work, better balance and real progression, this is a role worth exploring.....Read more...
General office administration and filing
Answering calls and emails
Supporting project and site teams with documentation
Assisting with invoices, purchase orders, and supplier records
Helping maintain health & safety and compliance paperwork
Training:Business Administrator Level 3.Training Outcome:There may be the opportunity to progress on to a higher-level qualification or secure full-time employment.Employer Description:Glenn Slater Contractors Ltd is a CIOB Chartered Building Company based in The Ribble Valley, Covering Lancashire and the surrounding districts, Trading for over 23 years, we have built a solid reputation for delivering quality construction and maintenance projects with professionalism and reliability.With over 39 years of experience, founder Glenn Slater leads a skilled team recognised for strong project management and high standards of workmanship across a wide range of building services.Working Hours :Working hours are 40 per week, 09:00 - 17:00 with the possibility of an early finish on Fridays.
Standard holidays of 20 + bank holidays. Days TBC.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Team working....Read more...
Key responsibilities
Initially:
General office administration
Managing emails and phone enquiries
Document control and filing (digital)
Setting up and maintaining project records
Updating spreadsheets and trackers
Assisting with invoicing and fee tracking
Scheduling meetings and managing diaries
As experience grows:
Helping design and improve admin systems and processes
Chasing invoices and supporting cashflow management
Client onboarding and project setup
Maintaining records for compliance and insurance
Acting as the main non-technical point of contact
Supporting directors with operational tasks
Training Outcome:Designed to progress into Administrator, Office Coordinator, and ultimately Office / Operations Manager roles.Employer Description:MB Design Solutions is a growing structural engineering consultancy based at Fort Dunlop, Birmingham. We are focused on building a professional, well-organised business that can scale.Working Hours :Monday - Friday, 9.00am - 5.00pm.
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Main Duties:
Produce mail merges to arrange fire door inspections and to also provide fire door inspection results
Collating data in spreadsheets to upload in to a quote generator system to send out fire door repair quotes electronically and via post
Assist with customer queries
Assist with booking fire door repairs and liaising with our in-house Operations Team
Training Outcome:On successful completion of the apprenticeship, there is strong potential to progress into a permanent Fire Door Administrator or Contracts Administrator role. With experience, the role can develop into Senior Administrator, Contracts Co-ordinator, Compliance Co-ordinator, or Fire Safety/Health & Safety Administration positions.Employer Description:AM Surveying & Block Management delivers professional Block Management and Building Surveying/Consultancy services to developments, estates, and clients across London and the South East. Known for our professionalism, attention to detail, and commitment to delivering exceptional service, we are a growing business with a strong reputation in our sector.Working Hours :Full-time. Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...