Customer Service Advisor
Fixed Term Contract
Construction Equipment / Vehicles
Thurrock, RM20 3AL
£13.53 per hour
Day Shifts, Monday-Friday
Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.
Key Responsibilities - Customer Service Advisor:
- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries
Required Skills - Customer Service Advisor:
- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations
Package - Customer Service Advisor:
- £13.53 per hour
- Monday-Friday 8:30-5pm (1 hour lunch break)
- 6-12 month fixed term contract
Interested? To apply for this Customer Service Advisor position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know
Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL....Read more...
To efficiently process all duties expected of a Pension Administrator
Understand pension auto enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
Able to review and understand client data provided in excel
Producing and cross checking pension contribution schedules within agreed timeframes
Maintaining records using NFP software
Ensure that client files are kept accurate and up to date
Ensure that all client history (at both employer and employee level) is fully documented
Working with the Pensions Regulator – online / telephone and email
Completing, issuing and recording statutory documentation in line with pension legislation
Working with a variety of pension providers / insurance companies - online / telephone and email
Answering employer/employee queries via telephone or email
Work with colleagues on routine outstanding work ensuring clients are aware and understand requirements / consequences
Support the day-to-day workloads of the team including inbox enquires
Manage own allocated workload taking on additional tasks during quiet periods.
Report client dissatisfaction to Team Lead and Head of Customer Service accordingly
To develop understand and work with clients under all systems and services within the Pension Team
To book client/employee calls with Consultants / Wealth Management Team as required
Training:
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Training Outcome:
Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Employer Description:NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,Organisation skills,Customer care skills....Read more...
Notice Processing Officer
In order to be considered for this opportunity you must meet the following criteria:
* extensive knowledge of Parking legislation and TMA 2004
* ability to manage 30-35 letters per day
**City & Guilds in Notice Processing Essential**
General Overview:
* To provide a responsive service to users of Parking services
* Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.
* To represent the organisational where necessary at adjudication, attend seminars and other working groups and functions.
Dimensions of Job:
1. To work within a team of officers providing the customer interface in Parking Services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, court, bailiffs and data entry.
2. To represent the organisation at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
3. To keep the Team Leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.
4. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
5. To assist the Team Leader with reconciling payments received from various internal and external sources, trace errors and resolve.
6. To liaise with SMPP on financial issues and use the council’s ledger.
7. To process payments received.
8. To process refunds.
9. To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.
This job role will be paying £23.86 umbrella
**Please note, you must have previous experience in a similar role in order to apply**
....Read more...
We manage everything from;
Telephone answering
Management of the clients diary
Manage their website and projects
Make appointments
Book flights, hotels, travel
Collate and manage expenses
Process and manage bookings and payments
This can range from simply taking a telephone call, to booking a party of 20 on a private tour on a river cruise on Manchester Ship Canal. The role is very very varied. The position is not difficult but is very busy.Training:Business Administrator Level 3 Apprenticeship Standard:
Training and learning will take place in the workplaceYou will be allocated a 'work-based tutor' from Hopwood Hall College who will carry out regular visits with you in the workplace and will support you through your apprenticeship.Training Outcome:
Full time position, along with further training following successful completion of apprenticeship to a higher level
Employer Description:One of the first virtual office companies. Our ethos is “Making your life easier”, & that’s exactly what we do. After 20 years of working alongside our clientele from all different sectors, we know our service is genuinely bespoke, our clients never leave – we still have some of the same clients from all those years ago. We are utterly unrivalled by our competitors. We provide a non-stop shop of business services, not just a complete range of secretarial services. We are happy to accept any business or personal requests, no matter how obscure, we will find the solution.Working Hours :Initially, Monday- Friday, 9:00am- 5.30pm but following 4 month training
period one Saturday per month with a day off in the week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Telephone Skills....Read more...
Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
Welcome patients and visitors in person or on the telephone, and answering or referring inquiries
Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone
Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
Ensure availability of treatment information by filing and retrieving patient records
Maintain patient accounts by obtaining, recording, and updating personal and financial information
Protect patients’ rights by maintaining confidentiality of medical and personal information
Maintain operations by following policies and procedures, reporting needed changes
Contribute to team effort by accomplishing related results as needed
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
Scanning and filing of documents
Processing of emails
Assisting the Practice Manager with day-to-day duties
Training:The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a fully competent and successful administrator.
The Apprentice Standard you will be studying is Business Administration – Level 3Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Woodstock Bower GP practice is based in Rotherham, providing healthcare services to the local community. Offering a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals
to other health services and social services and more.Working Hours :8am - 6pm Monday to Friday
No weekends or bank holidaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £20.00 - £21.00 Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Work in both accounts and service departments
Answer telephone calls promptly
Advise team of sites to attend by telephone and email
Liase with customers ref booking dates/times for our staff' attendance
Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
Use Excel and Word to record jobs attended by date and engineer
Use Microsoft Outlook to email customers and engineers
Prepare invoices and estimates from job sheets completed by engineers
Take debit/credit card payments over the telephone via a virtual terminal
Administer contract customer servicing paperwork
Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
Accept delivery, unpack, check delivery notes and put away in related stores
Filling of invoices, job faxes/emails, remittances, purchase invoices
Attend all relevant training courses
Training:
Full training will be given leading to a recognised Level 3 Business Administrator Apprenticeship Standard
Qualification, as well as any Functional Skills qualifications that may be required
Full on-the-job training will be delivered
Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
All training is carried out within the workplace during working hours; there is no college release
Training Outcome:Looking to grow into a full-time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.Employer Description:CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups including young students on the verge of being expelled from school and seeking an intervention with our creative approachWorking Hours :Monday - Friday 9am - 4pmSkills: IT skills,Attention to detail,Organisation skills,Team working,Good timekeeping....Read more...
This is a fantastic opportunity for an enthusiastic and hard-working candidate with a genuine interest in business to work and train as an apprentice in a fast-paced office environment.
As a business apprentice, you will carry out a wide range of administrative duties whilst supporting members of a busy team. This is an excellent opportunity to learn and progress in a varied and interesting role within a well-established company.
On and off-the-job training and professional development will be completed in the workplace, and delivered by Nelson and Colne College Group.
You will spend time across each area of the business providing administrative support and gaining experience of different departments, including working with the sales department, office, accounts, and production teams to accurately prepare and process all sales and office administration.
Duties include:
Ensure all sales administration, production and order forms are accurate
Dealing with customer enquiries via telephone and email
Proactively updating customer orders
Providing technical support to customers queries (following training)
Preparing and updating sales quotations
Providing administrative support to other departments
Delivering high levels of customer service at all times
Contacting customers via telephone or email
Training Outcome:Potential for a permanent position within the business and career development on successful completion of the apprenticeship for the right candidate.Employer Description:Established in 1987, Beta Group has grown to become one of the country’s leading air filtration and engineering service specialists. We operate with 3 divisions - Air Filtration, Spraybooth Services, Building Services. Beta Group Ltd are growing rapidly and we are looking for an enthusiastic outgoing person to join our team to offer support to various departments.Working Hours :Monday - Friday, 40 Hours per week, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£25400 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued by delivering award-winning client liaison
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, sending out post and parcels
Using our in-house system to upload documents to client files
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training
End point assessment
English and maths functional skills if required
Training Outcome:
Full-time position with the business or further professional development
Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued by delivering award-winning client liaison
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, sending out post and parcels
Using our in-house system to upload documents to client files
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training
End point assessment
English and maths functional skills if required
Training Outcome:
Full-time position with the business or further professional development
Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Process face-to-face, telephone and online consultation requests for appointments, signposting as appropriate to the correct service.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and an effective way.
Undertake a variety of administrative duties in accordance with practice policies and procedures
Monitoring practice mailbox, distributing incoming emails appropriately
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Processing and distributing incoming and outgoing mail
Clearing and re-stocking of consulting rooms as required
Managing Reception displays, ensuring CQC compliance and updating with seasonal campaigns
Updating practice website
Order and monitor stationery supplies
Add on invoices to XERO
Coordinating and tracking reports
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.Training Outcome:Upon successful completion of the apprenticeship, you may have the opportunity to progress into a permanent role within the surgery, such as a Medical Receptionist, Administrator, or Patient Services Assistant. With experience, further training could lead to roles in Practice Management, Medical Secretary, or specialist admin positions within the wider NHS.Employer Description:Riversdale Surgery is a busy friendly GP practice situation in the heart of Belper with 13600 and is rated as CQC GoodWorking Hours :Monday – Friday 8am-6.30pm 7.5hour day.
Shifts either 8am-4pm or 10.30am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Positive Attitude,Methodicial,Time management....Read more...
Answering the telephone
Responding to customer emails
Producing Quotations
Responding to verbal pricing requests and product information
Dealing with estimating and customer service phone calls
Liaising with our supplier on stock availability and deliveries
Chasing customer deliveries
Adding new products to our website
Postage & Packaging of samples and products as required
Training Outcome:Train on the job to become a team supervisor, team leader, then manager.Employer Description:At Gutter Centre Limited we are a family business and are passionate about the products we sell. We work on the premise that customers will only come back for good products, prices and service, so we make it our business to deliver on every level.Working Hours :Monday - Friday, 9am-5pm.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.
As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 - £28,000 and benefits.Ideally, you will have some accounts experience especially with Xero (full training provided)
You will be responsible for:
? Handle and route incoming calls promptly, ensuring a professional and courteous response.
? Process purchase invoices and accurately maintain service and financial records.
? Organise and manage calendars, arranging appointments and service schedules.
? Support basic bookkeeping functions using Xero
? Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
? Deliver general administrative support across multiple departments as required.
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator, Engineering Administrator, Contracts Administrator, Technical Administrator, or in a similar role.
? Ideally have 2 years of experience in customer service and 1 year in scheduling.
? Ideally, you will have some accounts experience especially with Xero (full training provided)
? Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
? Excellent telephone manner and interpersonal skills.
? Experience in scheduling and accounting software would be preferred.
What's on offer:
? Competitive salary
? Company pension scheme
? Free on-site parking
Apply today - this is a fantastic opportunity to join a supportive and professional team!
Impor....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.
As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.
You will be responsible for:
? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner
What we are looking for:
? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email
What's on offer:
? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events
This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition....Read more...
We are looking for a smart, motivated apprentice to join our office based, friendly, close-knit team. As a business, we are committed to developing talent, helping the apprentice grow into the role and supporting them throughout.
The role is predominantly administrative support to all divisions.
The week would be spent assisting our finance team, planning the schedule for our teams around the country, assisting with the production of site documentation, auditing job completion packs, communicating with our clients via telephone and email, updating electronic systems with job data and amending as schedules change, (communicating all changes with the teams involved).
There will also be opportunities to be in charge of your own projects with your workplace mentor.
The ability to communicate at all levels is essential, as is the ability to work on their own initiative with confidence and attention to detail.Training:Business Administrator Level 3.
An apprenticeship involves regular training with Chelmsford College, with a minimum of 6 hours 'off the job' training per week.Training Outcome:Potential for full-time employment.Employer Description:GTSSE are site investigation and drainage specialists, working for major facility management companies and private customers. We also provide a bespoke service around the needs of leading facility companies, UK insurers and loss adjusters providing subsidence investigation and drainage services to both domestic and commercial properties.Working Hours :35-hours Monday - Friday 09:00 - 17:00 with an hour unpaid lunchbreak.
On Mondays the apprentice would not be required to attend the office to facilitate their 6-hours of off the job training.Skills: Communication skills,IT skills,Attention to detail,Polite telephone manner,Good mathematical ability,Good written English ability,Able to arrange travel to work,Integrity,Pro-active approach,Positive attitude,Keen to learn and adapt....Read more...
Answering both internal & external calls
Message taking
Diary management
Ticket Logging
Scanning and photocopying
General admin duties as necessary
Training Outcome:This Business Administration apprenticeship allows learners to enter a range of careers upon completion- they may choose to continue as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Employer Description:Cornerstone is a multi award winning leading provider of business solutions based in the North East of England. They offer a range of services from Telephone Services, and IT Solutions to Hardware and Equipment services.Working Hours :Monday to Friday 9AM-5PM with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
This position serves as the first point of contact for clients both over the phone and in person, providing exceptional customer service and handling all initial enquiries. Key responsibilities include booking appointments and valuations, managing a wide range of administrative tasks, and gaining in-depth knowledge of the property industry.The role also involves ensuring compliance with legal and regulatory documentation, supporting the full tenancy process—from initial enquiry through referencing to move-in—and ensuring that each step is completed smoothly and professionally. Strong communication and organisational skills are essential to effectively liaise with potential tenants and support the team in delivering a high-quality service.
We are a small, close-knit office of six team members. Everyone contributes to a positive and productive working environment by helping each other and sharing responsibilities as needed.This role offers a fantastic opportunity for someone who is eager to learn and grow within the property industry and gain experience within customer service. With hands-on experience across various aspects of the business, there’s plenty of scope to develop new skills and take on additional responsibilities over time, depending on your interests and ambition.
Your role will include:
Answering the telephone
First point of contact for all customers, dealing with all queries, face to face, email or over the phone and following them through or passing them through to the relevant person
Dealing with email enquiries efficiently over the telephone
Will be the main administration support for the whole office
Diary management
Benefits
Parking permit will be supplied
20 days holiday plus 8 days bank holiday
45 mins lunch
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:We are a distinguished Estate and Lettings Agency, renowned as an industry leader for over 13 years. We take pride in being the boutique Estate Agency that blends a fervour for people and property. Our accomplished team adopts a multidisciplinary approach, specialising in residential and commercial property sales, lettings, and management. What sets us apart is our extraordinary track record, consistently achieving the highest prices for our sellers, with an impressive 99.1% of the asking price achieved on average for many of our sellersWorking Hours :Monday - Friday (8.45am - 5.00pm). Inc. every other Saturday (10.00am - 2.00pm).Skills: Organisation skills,Communication skills,IT skills....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional skills if required
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts TBC - Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
To provide general office and administration support services
To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, Diary Management using Outlook to book and amend meetings and dealing with outgoing post
Telephone and face-to-face contact with all members of the Trust, taking messages and passing them on efficiently and dealing with enquiries
Contribute to the scheduling and monitoring of Training Sessions and publishing them on the Training Booking portal in a timely manner
Contribute to the preparation and effective running of training sessions, ensuring that the Project Implementation and Training Officers are communicated to regularly regarding their training sessions and any updates that may arise e.g. Cancellations and Additions
Supporting the Digital Apprentice and Work placement programme and undertaking admin tasks in respect to this work
Attending Careers fairs and events with other team members promoting careers within the NHS
Using training databases/spreadsheets and maintaining information systems to ensure that all information captured is kept up to date in a timely manner
Treats everyone with equality and respect and ensures appropriate standards of behaviour are maintained within the service
Follow health and safety procedures and assist in maintaining a safe working environment
Training:This is a work-based programme which means that, predominantly, your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will attend monthly online tutorials and have regular visits with your training specialist in your place of work.
We also offer 4 trips across the academic year, which have a direct relationship to the topic covered within the apprenticeship. These trips are a great way to experience different business models and to work with other apprentices, sharing good practice along the way. You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:The level 3 business administrator apprenticeship can provide entry to a wide range of progression opportunities that may include project management, finance or HR, or even a university course.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an information management and technology (IM&T) service provider. They supply digital services including infrastructure management, cyber security, a full range of technical support services along with professional and transformation services that include project management and training teams. They provide support to over 13,000 users at nearly 800 sites and employ 150 staff. Their aim is to help improve health and care services.Working Hours :Monday-Friday between 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
Why Join Dalkia UK?
Fully funded apprenticeship training & a nationally recognised qualification alongside on-the-job learning by our brilliant team.
Be part of a leading provider of technical and energy solutions.
Gain real world experience with career progression opportunities in recruitment.
Be part of a busy but supportive team environment with mentorship and development opportunities and company-wide apprenticeship days.
Work for a company committed to sustainability and innovation.
We’re looking for someone who loves helping people, is focussed, a great listener, can keep calm under pressure and who’s a natural at attention to detail. It's really important that you are confident to speak to people on the phone and have a natural curiosity to ask questions and learn.
A typical day would look like this:
Advertising vacancies online using set templates
Screening and shortlisting CVs online using pre-determined selection criteria
Conducting candidate telephone screening calls using pre-determined questions - typing detailed notes directly into an online portal
Arranging interviews, liaising between candidates and hiring managers both via telephone and email
Liaising with recruitment agencies via telephone and email
Administering and receipting assessments/ tests to candidates
Regretting unsuccessful applicants via online systems, email and telephone
Maintaining the Facilities Recruitment Mailbox, ensuring incoming emails are responded to/ followed up in a timely manner
Closing down vacancies online
Inputting data into spreadsheets
Training:You'll be working towards completing a Level 3 Recruiter apprenticeship. You will get protected study time to undertake your apprenticeship studies and you'll also learn by shadowing and guidance from our experienced team on the job. You will be assigned a personal tutor by the training provider and all learning will be delivered remotely while based at our offices by one of the country's leading apprenticeship providers. We have appointed a diverse mix of apprentices across the business and we see the importance of bringing all apprentices together at least twice a year and host apprenticeship of the year awards too!Training Outcome:At Dalkia we are committed to offering as many career pathways as possible. Once qualified you will be a Recruitment Resourcer and we are always open to developing people further and offering further study routes where applicable.Employer Description:EDF Energy is a British integrated energy company, wholly owned by the French state-owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.
Dalkia Facilities Ltd is a subsidiary of EDF Energy Ltd.
Everything we do is in service to our clients and their customers. We continuously find new and better ways of working to help our clients overcome the challenges of today and tomorrow.
We partner with our clients and are committed to realise their ambitions and deliver solutions to meet their needs. We are upfront, honest and act with integrity. By staying curious and pushing ourselves to find new and better ways of doing things, we’re constantly innovating, creating quality and adding value for our clients at every stage.
Join a team that’s serious about quality, support, and growth – where you’re not just a number, but a valued part of the Dalkia mobile division. If you're ready to take the next step in your career, we’d love to hear from you.Working Hours :Monday to Friday hours to be confirmed. Ideally we're keen for someone who can be flexible and likes early mornings as many of our staff like to start and finish early to avoid the traffic.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Respectful to all,Great listening skills,Calm under pressure,Time management,Able to prioritise,Punctual,Confident to travel....Read more...
