Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new/existing clients over the telephone, by email and by post
Updating the database and maintaining records
Running through new quotations
Chasing of all new business cases every week
Pursuing all current business inquiries on a weekly basis
Maintaining filing systems
Dealing with daily post
Renewing insurance policies
Admin related work
Making/receiving numerous telephone calls
Processing/attending to diaries
Problem solving and critical thinking
Training:Customer Service Practitioner Level 2.Training Outcome:There may be progression routes available upon completion of the apprenticeship.Employer Description:With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business.Working Hours :Monday - Friday, 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Patience....Read more...
Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new/existing clients over the telephone, by email and by post
Updating the database and maintaining records
Running through new quotations
Chasing of all new business cases every week
Pursuing all current business inquiries on a weekly basis
Maintaining filing systems
Dealing with daily post
Renewing insurance policies
Admin related work
Making/receiving numerous telephone calls
Processing/attending to diaries
Problem solving and critical thinking
Training:Customer Service Practitioner Level 2.Training Outcome:There may be progression routes available upon completion of the apprenticeship. Employer Description:With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business.Working Hours :Monday to Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £28\'000 to £34\'000 per annum + Bonus - OTE circa £34\'000 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Avonmouth
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
- How to Apply for this Automotive Service Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new clients over the telephone
Running through new business quotations
Chasing of all new business cases every day
Making and receiving numerous telephone calls
Actioning the daily diary system to ensure all scheduled callbacks are completed
Problem solving and critical thinking
Training:
Full on-the-job and off-the-job training will be delivered supported by our Training Provider
All training will be carried out within the workplace during working hours
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3
Training Outcome:
From your first day, you’ll receive full training and ongoing support to help you succeed. With clear opportunities for progression, there’s plenty of room to develop and build your career with us
We value the apprentices who grow with us, which is why we always offer a full-time contract at the end of your apprenticeship
Employer Description:At XYZ Insurance Services Ltd, we pride ourselves on being “Last in the Alphabet, First in Service!”
We are an innovative and independent insurance broker with over 20 years of experience in the industry. Our expertise lies in providing specialist insurance solutions for taxi drivers, courier drivers, learner drivers, fast food delivery drivers—the list goes on. While standard motor insurance is widely available online, arranging cover for professional drivers can often be complex. That’s where XYZ Insurance stands out—we deliver tailored solutions with speed, precision, and exceptional customer service.
Beyond our expertise in insurance, we are passionate about investing in people. We actively encourage and create opportunities for apprentices who are leaving school or college, offering them the chance to start their careers in a supportive, professional environment. Every apprentice receives structured training, real-world experience, and the promise of a full-time contract upon completion of their programme.
At XYZ Insurance, we may be the last in the alphabet, but we are proud to be first in customer service, satisfaction, and opportunity.Working Hours :Monday - Friday, 09:00 - 17:00. 1 -hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£25400 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
Assist with customer enquiries
Provide a front of house service for all company visitors
Maintain the office set up and internal systems
Provide Administrative support for all staff
Lead in the marketing and promotion of the business through online and social media platforms
To manage and produce success and achievements marketing posts for the business, this could include online and via mailshots
Carry out general clerical duties such as photocopying, scanning, printing, and preparing documents
Training:
L3 Business Administration Standard
maths and English functional skills training if necessary
Dedicated Juniper skills coach for on the job training
Delivery will be both online and face to face
Training Outcome:Full time role within the businessEmployer Description:Siddall Jones are an independent firm of commercial property consultants based in Birmingham and covering the West Midlands region.
We are multi disciplined businesses who pride ourselves in delivering the highest standard of client care, using our knowledge and experience of local and regional markets to provide a range of services to our local and national clients.
Siddall Jones Property and Asset Management Limited is a leading commercial property management company operating across the UK, with a stronghold in the Midlands. We specialise in the professional management of commercial properties, overseeing everything from tenant relations and building maintenance to compliance and financial administration. Our focus is on delivering a reliable, efficient service while building long-term relationships with landlords, tenants, and stakeholders.Working Hours :Monday – Friday 9.00am – 5.30-pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Manner....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously.
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Data entry
Use of bespoke software
Any other admin duties as requested
Training Outcome:Full-time post following completion of the apprenticeship programme.Employer Description:Bluedew Pharmacy is a community pharmacy located in London The pharmacy offers a range of services including NHS blood pressure checks, prescription delivery service and flu vaccinations.Working Hours :Monday - Friday 10:00am-5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative,Non judgemental....Read more...
Duties will include;
Support with QOF admin tasks and patient appointments
New patient registration and queries
Preparing spreadsheet of notes to go to LG archive
Childhood immunisations administration
Use clinical system EMIS Web and Docman for all patient related activities
Scanning and attaching of patient documentation
Shadowing colleague to learn how to process deductions and rejections
Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times
Sorting the mail, scan letters, file records.
Keep notice boards tidy and up to date and general ‘housekeeping’ of waiting areas
Oversee daily postal service making certain cover is in place during periods of absence
Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patient’s arrival at reception
Deal with all general enquiries, explain procedures and make follow-up appointments as appropriate
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Any other admin duties as requested by Management
Training:Customer Service Practitioner, level 2.
Fortnightly attendance at Riverside College, Widnes. Training Outcome:There may be opportunities for the successful Apprentice to apply for internal opportunities if these arise, following the successful completion of the apprenticeship. Employer Description:This role is based in a General Practice offering NHS Healthcare. This setting aims to create an efficient and friendly way of providing the highest possible level of health care.Working Hours :37 hours each week to be worked Monday to Friday 8am to 6pm.
It is mandatory that you work at least one of the Saturday flu clinics per year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience....Read more...
Meet and greet patients upon arrival, check in as appropriate.
Make and manage patient appointments in person and via telephone.
Handle patient requests for information, payments, and enquiries regarding test results.
Operate the telephone system and clinical systems.
Maintain tidiness of reception, waiting area, and consulting rooms.
Perform general administrative and clerical duties, including typing, photocopying, filing, scanning, and processing outgoing/incoming post.
Process GP referral letters and manage Choose and Book referrals.
Assist with subject access requests, private medical report requests, and medical record transfers.
Training:You will complete your Level 2 Customer Service Practitioner apprenticeship alongside this role.The training will be completed in your working environment, with Steadfast Training coming in once a month to deliver some learning, and then giving them some work to complete before your next meeting. Training Outcome:
The apprentice will have a lot of opportunities for progression throughout their career, with it being a growing company in a growth state.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.
Employer Description:Watlington Medical Centre is a Pharmacy located at Rowan Cl, Watlington, King's Lynn, PE33 0TU. They are a small pharmacy with a close knit team, and lots of opportunity for career progressionWorking Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Customer care skills,Team working,Non judgemental,Patience....Read more...
Once trained, you will be working both autonomously and as part of the team.
You will need the confidence to deal with learners, parents and clients/visitors face-to-face, as well as via email and on the telephone, so a good standard of communication is essential.
Administrative elements including:
Registering learners for their qualifications with the awarding organisation
Claiming certificates
Generating in-house certificates
Filing and photocopying
Customer service elements including:
Greeting customers
Dealing with telephone calls
Ensuring learners and clients/visitors sign in
Designing displays
Keeping reception and restroom clean and tidy
Using Word and Excel
Adhere to all of Oracle’s policies and procedures, including Data Protection, Health and Safety, Equality and Diversity and Safeguarding
This list is a brief overview with many varied duties not listed above.Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
Progression into full-time employment following completion of the apprenticeship
Employer Description:The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty years later they offer places annually to 200 applicants for, Apprenticeship and Advanced Learner Loan provision, alongside commercial training and study programmes. They have two state of the art training centres in Doncaster and Rotherham and are supported by over 100 local Employers who offer to support our young people through giving work placements or by employing our Apprentices.Working Hours :Monday to Friday 9.00am to 4.00pm.
Hours may be rotated with a second person and be 10.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative....Read more...
Duties and Key Responsibilities:
Supporting customers with technical issues via telephone and via a PC
Supporting TLJ Engineers with technical issues via telephone an via a PC
Build TLJ Software either remotely on PC’s or in the cloud
Setting up clients access (keycards, fobs, Bluetooth keys)
Commission software for clients or engineers
Be apart of the on call rota system that covers 24/7
Commissioning of software with Customers and Engineers
Customer Training regarding software
Maintaining customer information
Liaise with suppliers when required
Attending sites as required to suit the needs of the business
Attend training as and when required or requested to do so
Attend supervisions with line manager on a monthly basis
Any other reasonable request asked of by Senior Management
Training:You will be undertaking the following:
Customer Service Practitioner Level 2.
Functional Skills in maths, English & IT (if required)
Regular training and development to meet the needs of the employer and the apprentice
Training and training location to be confirmed
Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.Employer Description:TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.Working Hours :Monday - Friday, between 9.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
We are seeking a dedicated and customer-oriented Technical Support Specialist to join our team. In this role, you will play a vital role in ensuring our clients receive prompt and effective technical support, as well as contribute to product testing efforts.
Responsibilities:
Provide prompt and effective technical support to clients, resolving customer issues and answering inquiries.
Guide customers on the effective use of our products and services.
Conduct product testing to ensure high-quality performance and reliability.
Communicate with customers via telephone and other communication channels, demonstrating a polite and professional manner.
Requirements:
Previous experience or study in the automotive or Motorsport industries.
Strong customer service experience, with excellent communication skills.
Possess a full clean UK driving licence.
If you are passionate about delivering exceptional support and possess the necessary technical skills, we encourage you to apply for this exciting opportunity. ....Read more...
At Arts Council, you will provide a customer facing service for the organisation by responding to telephone, online and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.
Key Responsibilities:
Delivering a timely, accurate and high quality service to internal and external customers.
Responding to telephone, online and written enquiries.
Undertaking basic research where required.
Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.
Acting as an advocate for the Arts Council, representing Customer Services at meetings.
Providing administrative support to the Head of Customer Services.
Candidates are required to comply with the Arts Council's Equality and Diversity policy, for which training will be given. You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues. You will be expected to work as part of a team that relies on open communication, flexibility and the ability to work with a diverse range of people.
What will you gain from the apprenticeship?
Level 3 Customer Service Specialist Apprenticeship qualification.
Extensive experience gained in a Customer Service Environment.
Understanding of the Arts and Culture sector.
Excellent benefits.
Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.
Benefits:
Wellbeing Support.
Flexible and hybrid working.
Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas.
Pension scheme and life assurance.
Learning and development.
Shopping discount.
Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
At Arts Council, you will be working towards a Customer Service Specialist Apprenticeship level 3 over the course of 18 months.
This vacancy will close for applications of the 18th October at 11:59pm.Training:Customer Service Specialist Apprenticeship Level 3, including Functional Skills in Maths and English.Training Outcome:Comprehensive career transition training to help you secure your next role once you have completed your apprenticeship.Employer Description:We are the national development agency for creativity and culture. We have set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish and where everyone of us has access to a remarkable range of high quality cultural experiences. We invest public money from Government and The National Lottery to help support the sector and to deliver this vision.Working Hours :Monday to Friday, 7 Hours per day, between the hours of 8.00am and 6.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Part-Time Receptionist / Telephonist Accrington / 18 hrs Wednesday , Thursday & Friday
Our client, a busy legal practice in Accrington, is seeking a friendly, organised, and professional part-time Receptionist / Telephonist on a part time job share basis.
Hours Part-Time Job Share
- Wednesday: 12.30pm 5.00pm
- Thursday: 9.00am 5.00pm
- Friday: 9.00am 5.00pm
Key Responsibilities
- Welcome visitors and ensure their safety.
- Operate the switchboard, take messages, and manage the answering service.
- Handle incoming and outgoing post, including logging and recording costs.
- Provide photocopying and document scanning support.
- Keep Reception, Waiting Room, and office approach tidy.
- Assist with file management and closure.
About the Ideal Candidate
- Warm and responsible with a sense of humour.
- Positive, proactive, and disciplined with excellent telephone manner.
- Discreet, diplomatic, and GDPR-compliant.
- Sympathetic, client-focused, and team-oriented.
- Dog-friendly
- Experience in a Solicitors practice is desirable but not essential.
If this opportunity interests you, please get in contact with Tracy on 0161 9147 357 or e-mail t.carlisle@clayton-legal.co.uk.
....Read more...
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits, answering the telephone and conveying messages and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Filing and retrieving paperwork
Accepting requests for prescriptions including checking the fax machine, emails and prescription box
Full job description available upon requestTraining:
Business Administrator Level 3 Apprenticeship Standard
On the job training as well as taught sessions at New College Swindon
Training Outcome:
Opportunity to progress to be a member of the team with a permanent role
Possibility of further qualifications to be sponsored by practice via New College
Employer Description:Tinkers Lane Surgery is a friendly, high performing GMS Practice, based in a purpose built health centre within the market town of Royal Wootton Bassett, just off the M4 in Wiltshire.
Our current team has three partners (one Senior Partner GP, one Managing Partner and a Financial Partner), two salaried GPs, one Qualified Physician Associate and one Advanced Nurse Practitioner. The nursing team consists of 9 clinicians ranging from practice nurses to Health Care Assistants. The Clinical Support team carries out all the reception and administration duties for the practice, consisting of 9 members headed up by a reception supervisor. We are a training practice and currently have 3 x GP trainees, 9 x medical students a PA student and 2 x Trainee Nurse Associates.Working Hours :Monday to Friday between 8.00am and 6.30pm (37 hours flexible over the days to meet the needs of the team.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our reception and administration team are the backbone of our clinical services, helping ensure everything runs smoothly. Whether it’s making reminder phone calls, booking appointments, managing patient data and records, filing, scanning or sending correspondence, every task our Administrators carry out is key to ensuring our patients have an efficient and friendly experience.
Duties will include:
Greeting visitors and providing a reception service
Data entry, including updating medical records/notes
Updating and filing data for clinical outcomes correctly and confidentially, including
patient files, in-line with GDPR
Booking appointments, and scheduling repeat or follow-up appointments
Assisting with coordinating clinics
Writing letters and reports
Answering the telephone and making outgoing calls
Providing exceptional customer service and patient care
Taking part in learning activities to develop your career
Ensure correspondence is sent out in a timely manner
General administration and house keeping
All other associated duties as required of the role
Training:All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:The Beacon Medical apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression.Employer Description:Beacon Medical is a well-established GP practice based at Cleethorpes Primary Care Centre, caring for approximately 13,000 patients. We are a forward-thinking, patient-centred practice offering a full range of NHS services, including chronic disease management, minor surgery, immunisations, and health screening. We pride ourselves on being a supportive, team-focused environment that values innovation, professional development, and excellent patient care.Working Hours :Hours of work will be slightly flexible between operating times of 08.00 - 18.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathetic and caring,Professional and approachable,Can prioritise workload,Confident communicator,Polite telephone manner,High degree of accuracy....Read more...
As a business admin apprentice you will play a key role in supporting the operational team with activities including:
Receive telephone calls and action appropriately
Receive, investigate and action emails
Compose and send emails to members of the public and others
Organise inbound and outbound paperwork
Filing paperwork and digital records in an orderly manner
Input and maintain information on spreadsheets, databases and other systems
Run reports from a range of internal systems
Distribute work to operatives electronically and by telephone
Greet, induct and direct in-person visitors
Maintain and update records within various management systems
Share information to ensure customer needs are met
Be aware of GDPR requirements
Work as part of a team
Work independently on tasks
Solve problems using their own initiative
Liaise with colleagues in other roles
Undertake other general administrative duties as required.
Training:
You will be enrolled onto an Administration Assistant level 3 Apprenticeship which will take approximately 21 months to complete
You will be fully supported by our partnered training provider to achieve this qualification, having 1-2-1 advice and support, e-learning materials, and a team of experts on hand for advice and technical knowledge
Training Outcome:
Permanent employment for the successful candidate after completion of the apprenticeship
Employer Description:Amey is a leading infrastructure services and engineering company.
Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.Working Hours :Monday - Friday, 07:30 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Undertaking general office duties, answering telephone calls and emails from a shared in box and directing to the correct department.
Monitoring and maintaining office supplies and templates.
Closing down engineers work reports and highlighting any follow up actions required by passing to the correct department to follow up.
Logging/ creating new jobs using software.
Co-ordinating dates with both customers and engineers.
Training:Business Admin Apprenticeship All training to be provided in our office.Training Outcome:Full time permanent role upon successful completion of apprenticeship.Employer Description:Fire Technical Services Ltd - Supply, Design, Install, Commission and service - gas suppression, room integrity testing, kitchen suppression and watermist systems throughout the UK and work alongside many of the leading fire companies. Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,IT Skills,Logical,Number skills,Problem solving skills,Team Work....Read more...
Reception Duties :
PRODUCT AND SERVICE QUALITY
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist Team leader during the shift as required ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
SWITCHBOARD
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
MISCELLANEOUS
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To up sell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties :
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Training:Monthly College attendance
One day per month Nottingham City Hub
Training Outcome:Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. 37.5 hours per week.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Conveyancing AssistantJoin Our Conveyancing Team as a Conveyancing Assistant – Make a Real Difference!Benefits and Details
Hours Mon-Fri 8:45-5:30 (slightly shorter hours would be considered)Salary circa £25-28K pa + Benefits dependent on skills and experienceLocation: 112 Street Lane, Roundhay, Leeds, LS8 2ALFree on-site parkingRegular complimentary social eventsCompany pensionCycle to work schemeHolidays - starting at 22 days plus bank holidays (increasing to 25)
Do you have some experience in conveyancing and looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!Our well-established and highly respected and award-winning solicitors’ firm is seeking a Conveyancing Assistant to help support our conveyancing fee earners to provide an excellent conveyancing service to our clients.If you’re looking for a varied and rewarding role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!What you will do:
Respond to enquiries from clients, the other side, estate agents, referrers, lenders and other third parties in writing, in person or on the telephonePro-actively update clients with progress of their matterRequest searches, relevant documents, redemption statements, deeds and required information from the Land Registry, Search Providers, lenders and other 3rd partiesDraft transfer deed and replies to requisitions where requiredPrepare for exchange of contractsPrepare completion statements, bills and set the file up for completion,File management – file notes, telephone notes, emails, updating case management system, dealing with incoming and outgoing post, filing
What We Need:
A Conveyancing Assistant with experience of assisting Conveyancing Fee-earners with their caseload, specifically with Freehold and Leasehold Sales and Purchase transactions.Someone with knowledge and experience of Anti-Money Laundering Procedures and verification checks.Someone who thrives in delivering excellent customer care, possesses outstanding attention to detail, and is driven to achieve the best outcomes.Excellent communication skills are key, as you’ll be explaining complex processes in simple terms, while maintaining professionalism and efficiency to secure the best results for our clients.
Your Skills:
Exceptional at managing workloads independently.High organisational and detail-orientation skills.Adept at providing regular updates and excellent care to clients.Positive attitude and ability to work under pressure.
Nice to have:
Knowledge and experience with Remortgage and Transfer of Equity mattersUse of FormEvoManaging caseload paperless or paper light.
Interested? Please send a cover letter explaining your interest in this role along with your CV.For further information please refer to Winston Solicitors Website or call 0113 218 5499. A full job description is available on request. INDHS....Read more...
On a day-to-day basis, you will assist our experienced IT Engineers by:
Providing 1st fix IT diagnosis over the telephone for hardware, software, network, antivirus and operating system issues
Providing remote support to clients for Microsoft platforms
Fixing, preparing and replacing hardware for clients
Supporting with installing and configuring computer systems
Troubleshooting system and network problems, as well as diagnosing and solving problems
Logging calls and ensuring management of database
Training Outcome:There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.Employer Description:Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands.
They are dedicated to customer service and keeping their clients businesses free from annoying computer issues.
Customer retention is very important to them and they always go the extra mile in order to keep their clients satisfied.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Creative,Non judgemental,Patience....Read more...
Customer contact via; face to face, telephone and e-mail
Register new Clients on our CRM system
Booking viewings, valuations and mortgage appointments
Accompany colleagues on viewings, valuations and property inspections
Sales progression
Use of Company social media channels
Training:Training will take place through a combination of on-the-job learning and a structured workplace college apprentice course.
Your on-the-job training will be daily and weekly apprentice course modules, with end point assessment.Training Outcome:
Sales Negotiator
Valuer
Partner
Employer Description:A boutique, proudly independent estate agent, offering a bespoke service, successfully selling local property.Working Hours :Monday to Friday, between 9.00am to 5.00pm. Alternate Saturdays, 9.30am to 2.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathy,Social Media Literate,Literacy Skills....Read more...
Assist in the day-to-day administrative duties of the Transport Department
Support with booking deliveries and collections with hauliers and customers
Maintain and update transport records, logs and schedules
Prepare and process transport-related documentation (delivery notes, POD's etc)
Communicate effectively with drivers, warehouse staff, and customers
Assist with vehicle compliance, maintainance scheduling, and driver hours monitoring
Input data accurately into transport management systems (TMS)
Help with reporting, filing and general office administration
Handle telephone and email enquiries in a professional manner
Ensure all tasks are completed in line with company policies and health & Safety regulations
Training Outcome:After completion of the apprenticeship you have the opportunity to progress into a permanent full time role within the company. This qualification can lead to many career paths such as leadership and management. Employer Description:With over 50 years of experience and growth, we've evolved while staying true to our roots—putting people and high-quality training at the centre of everything we do.Since 1969, we have built a strong reputation for delivering exceptional service. In today’s ever-evolving world, we remain committed to continuous improvement— providing the highest standards of training and service.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...
