General Administration duties
Dealing with post
Dealing with telephone enquiries
Providing support to the Customer Service team
Producing maps from our in-house mapping system
Taking down information over the telephone from our Sub Contractors
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Delivery of this Apprenticeship will be a blend of online and on site at the employers premises every 4-6 weeks with their assessor
Training Outcome:
Opportunity to progress to a full time Customer Service Officer or a Sales role on completion of a successful Apprenticeship
Employer Description:As one of the leading door-to-door distribution companies in the UK, Direct Letterbox Marketing offer a highly flexible and customer focused service to all our clients.
Based in the Midlands, Direct Letterbox Marketing is a specialist distribution company with a door-to-door delivery network covering the entire UK. We offer professional and reliable leaflet distribution, mailing fulfilment and hand-to-hand delivery.Working Hours :Monday - Friday, 9.00am - 5.30pm with 30 minutes lunch breakSkills: IT skills,Attention to detail,Customer care skills,Good communication skills,Good time management,Reliable,Punctual,Able to work as part of a team,Friendly....Read more...
Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with nearly 2 decades of experience online.
We are looking for a customer service assistant to join our office-based online sales team in Buckshaw Village.
The role is primarily customer-focused and will involve:
Answering customer telephone calls
Raising tickets for all enquiries within our web-based CRM software
Responding to email enquiries
Liaising with suppliers over the telephone and email
Contacting customers via telephone/email to advise of delays or other order issues
Tracking parcels and assisting customers with delivery problems and queries
Dealing with warranty issues and claims
Opening and processing customer returns
Plus, a broad variety of other admin tasks
Training:
BTEC Level 3 Diploma in Business Administration, QCF
Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications
Training Outcome:The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.Employer Description:Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with over 20 years of experience online.Working Hours :Monday - Friday 9am - 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Shadowing the Operations Director and assisting with day-to-day IT tasks
Assisting the call centre manager and supervisors with sample delivery and quota control
Troubleshooting and resolving technical issues for interviewers, including equipment and computer problems
Learning to specify and program questionnaires for online and telephone surveys
Monitoring the interviewing process to ensure smooth operation and address any emergencies
Completing quality checks on data and arranging for coding of open ends
Participating in the amalgamation of data collected from questionnaires
Learning to create data outputs for client delivery (both raw data and tabulations)
Assisting with keeping ISO paperwork up to date, monitoring audit results and assisting with implementing change
Contributing to the development and improvement of the company's internal platform (using web coding such as HTML, CSS, JavaScript, PHP & Mysql)
Maintain the company's client database, keep it up to date and source new leads
Training Outcome:
Potential for a full-time position upon successful completion of the apprenticeship
Employer Description:Prevision Research specialises in data collection for market research, operating a busy telephone centre and conducting online and telephone surveys. Prevision Research provides a highly specialised and bespoke customer feedback service. Clients include small and medium-sized research agencies, independent consultants, marketing and advertising agencies and large corporations.
Their purpose is to provide clients with top-quality data, delivered on time and on budget. They are committed to providing a friendly and professional service on every project.Working Hours :Monday - Friday, 9.00am - 5.00pm, with some flexibility.Skills: Problem solving skills,Team working,Initiative,A passion for IT,Enthusiasm to learn,Honesty and integrity....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Dealing with incoming and outgoing telephone calls
Liaising with internal departments to ensure an excellent level of service is provided
Welcoming visitors and assisting with hospitality
Answering incoming telephone calls
Scanning, filing, and archiving paperwork
Following company procedure and workflow arrangements
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)
Training:Business Administrator Level 3.
Training once per month at TRANSWORLD PUBLICATIONS SERVICES LIMITED T/A Protocol Consultancy Services.
The Old Guild House1 New Market StreetBirminghamB3 2NH
20% (minimum of 6-hours per week) off the job training with employer and training provider.Training Outcome:Full-time employment with UACB.Employer Description:At UACB Education, we are dedicated to helping you achieve your academic goals. Our free service assists with university applications, interviews, student finance, and enrolment. With flexible study options and continuous support, we make higher education accessible to everyone.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Speaking to customers face to face but mainly via the telephone and online
Learning product knowledge and prices for car parts available
Advertising car part products for sale
Posting adverts via facebook and other social media platforms
General administration to support sales
Training:
Working towards a Customer Service Practitioner Level 2 qualification
No day release
Inhouse Training
Coach allocated for delivery of qualification
Training Outcome:Can progress to Business Administration Level 3.Employer Description:Parts Shop (UK) are situated in West Bromwich.
They supply cheap and affordable car parts to customers. They sell to people face to face, via the telephone and onlineWorking Hours :Monday - Friday.
Working Hours, 9.00am - 4.30pm.
1/2 hour lunch break.
10 minutes morning break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative....Read more...
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Filing and retrieving paperwork
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Training:This is a work based apprenticeship with the support of a Wiltshire College and University centre assessor. Training Outcome:Upon successful completion of the apprenticeship programme, there may be the option to progress into a full-time team member in the admin/reception team.Employer Description:We are a forward-thinking and thriving training practice rated as outstanding by CQC. We believe in clinical excellence, working in a supportive, engaging environment which focuses on patient centred care. We currently have a patient population of around 13,000 patients; this has increased by around 25% in the last six years and further growth is expected with new developments in the area. Our main surgery is based in Combe Down and we run a branch surgery at Odd Down.Working Hours :Hours to range between 8.00am – 18.00pm - Monday to Friday
30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Provision of Reception Service
Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors
Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same
Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures
Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch
Retrieve and assist in the production of pathology test requests for phlebotomy
Operation of the Practice Telephone System
Ensure that telephone system is operational at the beginning of each day
Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice
Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff
Operation of the Practice Appointment System
Efficiently operate appointment systems
Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record
Admin Tasks
Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following:
Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc.
Produce standard patient letters/emails as per requests from clinical staff
maintaining patients records, undertaking practice audits or complying with its contractual requirements
Training:The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, they will attend an online lesson one day per month. Training Outcome:There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.
Employer Description:Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.Working Hours :Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturday’s, on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Processing and distributing paper correspondence received into practice
To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner
To make appointments, bookings and admissions as required
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
File patient records and correspondence in patient medical records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To assist with the gathering of information re QOF, Audits, Enhanced service data when required
Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Following on from successful completion of the course the apprentice could look to further career within Primary Care or the wider NHS
Employer Description:We are an exciting training Practice committed to the delivery of high-quality patient care through utilising a diverse range of skills appropriate to the needs of the practice population. We offer a nurturing environment to support the learning and development of all our staff. The practice offers staff the opportunity to experience a wide range of clinical management techniques and presentations. With the support of senior clinicians, we utilise best practice & innovative technologies to enhance the outcomes for our patients. You would be joining a great team where your commitment will be valued, your skills respected and your ambition rewarded.Working Hours :Monday to Friday. Shifts between 08:00 and 20:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary up to £32\'000 per annum
Hours Monday to Friday + 1 in 2 Saturday Mornings
Location - Bristol
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Principal Duties
1. To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:
Meeting and Greeting high level visitors in a courteous and professional manner
Become confident over time in providing basic cover in the absence of fellow staff
Postal duties
Photocopying and collating documents
Taking concise and accurate telephone messages
Making telephone calls under direction
Inputting data onto computer systems
Using IT packages for word processing, spreadsheet and database applications.
Servicing meetings
Organising and servicing events
Dealing with customer requirements in a courteous and professional manner, taking advice from the supervisor when appropriate.
Maintaining total confidentiality at all times.
2. To attend training and work to achieve the agreed Apprenticeship training programme.
Secondary Duties
To be familiar with a wide range of IT systems.
To ensure the effective use of office equipment and machinery and to make use of such facilities.
To undertake word processing and other administrative/customer services work as required.
To assist when required in activities to promote and publicise Apprenticeships within the Council.
To participate in council programmes of in-service training.
To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Head of Service (or nominated representative) in consultation with the apprentice and if she/he wishes with her/his trade union representative.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Progression offered to the right candidate.
Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 Hours per week - Monday to Friday. Shifts to be confirmed.Skills: Communication skills,Team working,Proud,Pioneering + Open,Committed to gaining Skills,Passionate....Read more...
Duties and responsibilities to include:
Account support including diary management
Client communications/interaction via telephone
Email, or mail as appropriate
Receive and make telephone calls
Receive and send emails
Ensure client information is up to date
Act as first port of call for all incoming calls and/or taking accurate messages
Help welcome visitors to the office, i.e. show them to the board room and provide refreshments
Managing files
Eventually move onto responding to day-to-day queries from clients relating to non-advice issues
Additional administrative duties
Training:
Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:One of our previous Apprentices is now the Operations Manager. Full-time position subject to successful completion of the apprenticeship. With great opportunities for development within the organisation and financial services.Employer Description:Chapel Wealth Management has two decades of knowledge and experience, giving clients the confidence that their financial goals and aspirations are in safe hands. We are committed to nurturing long-term relationships with our clients and have built an enviable reputation on the quality of our advice and reliability of our service.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Good level of spoken English,Good telephone manner,Demonstrate independence,Good knowledge of Microsoft,Personable,Self-motivated,Proactive,Thinking outside the box,Mature attitude,Interest in financial services....Read more...
Be part of a community based organisation, implementing your administration and customer service skills in a role that will offer you new challenges, give you the opportunity to meet new people and have job satisfaction! In the Administration Officer job, you will be:
Providing clerical and reception support and assist with the administration of all events Main point of contact for any enquiries – telephone, email, postal Carrying out admin duties including, filing and typing, handling, maintaining and managing dataManaging diaries and scheduling meetings etcDealing with social media and promoting events
To be considered for the Administration Officer role you must have:
Strong IT skills including data handling and MS Excel Previous office and administration experience A good telephone manner and high levels of customer service Ability to work unsupervised and manage a high-volume workloadFlexibility to cover meetings of an evening
This is a temporary role to covering sickness (initially 1 month), working a minimum of 22 hours 3 days per week from 9:00 am - 16:30pm. You'll be based in offices in Holywell and starting on an hourly rate of £12.21 + holiday pay.If you'd like the opportunity to utilise your skills whilst gaining new experiences, then please get in touch today! ....Read more...
Be part of a community based organisation, implementing your administration and customer service skills in a role that will offer you new challenges, give you the opportunity to meet new people and have job satisfaction! In the Administration Officer job, you will be:
Providing clerical and reception support and assist with the administration of all events Main point of contact for any enquiries – telephone, email, postal Carrying out admin duties including, filing and typing, handling, maintaining and managing dataManaging diaries and scheduling meetings etcDealing with social media and promoting events
To be considered for the Administration Officer role you must have:
Strong IT skills including data handling and MS Excel Previous office and administration experience A good telephone manner and high levels of customer service Ability to work unsupervised and manage a high-volume workloadFlexibility to cover meetings of an evening
This is a temporary role to covering sickness (initially 1 month), working a minimum of 22 hours 3 days per week from 9:00 am - 16:30pm. You'll be based in offices in Holywell and starting on an hourly rate of £12.21 + holiday pay.If you'd like the opportunity to utilise your skills whilst gaining new experiences, then please get in touch today! ....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Our client is a leading legal services provider to a range of insurers, businesses and other suppliers, and are currently recruiting an experienced Credit Hire Litigator to join their Bolton based team. The team handles complex credit hire cases valued up to £25000. This is an exciting opportunity to investigate and manage litigated claims while utilising strategic thinking and litigation to successfully challenge and repudiate claims.
As a Credit Hire Litigator, you will:
Manage a caseload of DA credit hire and injury files from the point of litigation.
Review and analyse files throughout the life of each case, ensuring client guidelines are met.
Formulate case strategies, seeking approval from the Team Leader.
Conduct legal research and negotiate with third-party solicitors to reach favourable outcomes.
Handle telephone negotiations, manage client relationships, and maintain up-to-date case management records.
Navigate through the court process, including drafting defences, completing direction questionnaires, and instructing counsel.
The ideal candidate:
Proven experience in litigation and handling credit hire claims, managing your own caseload.
Strong understanding of the court process, including drafting defences, disclosure, and pre-trial activities.
Experience with telephone negotiations and managing relationships with insured parties and insurers.
Excellent communication skills, with the ability to handle sensitive situations tactfully.
Ability to work in a target-driven environment, adhering to set processes and strategies.
The benefits:
Hybrid working – only 1 day in the office.
25 days holiday per year (increasing with service) + the option to buy/sell 3 days.
Simply Health Care Cash Plan and other health-related benefits.
Pension contribution (5% employee / 3% employer).
Access to discounted gym memberships, cycle to work scheme, tech scheme, and more.
Death in Service after 1 year of service.
If you are a Credit Hire Litigator in Bolton seeking a new challenge, submit your CV to this advert or contact Nadine Ali at Sacco Mann for further information.....Read more...
Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits
Create and take ownership of tickets and be responsible for allocated work
Communicate effectively with customers via telephone and maintain excellent written job-notes throughout
Adhere to and contribute toward company processes and procedures
Manage your workload, whilst meeting and exceeding KPIs and targets
Carry out Project Engineering works when required by Professional Services
Provide support to all other areas of the business where required
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Full training and support will be provided by your workplace mentor and from the Baltic team
Training Outcome:
Possible career progression upon completion of the apprenticeship
Employer Description:Established over 20 years ago, EPX Ltd provides comprehensive IT services to a diverse range of businesses across the UK. Their offerings include managed IT support, cybersecurity, cloud solutions, and consultancy, all tailored to meet the unique needs of their clients. With a strong emphasis on security and service quality, EPX has built a reputation as a trusted technology partner.Working Hours :Monday - Friday 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Filing and photocopying
General housekeeping duties such as maintaining notice boards, making refreshments and opening mail
Answering the telephone
Once trained on the practice computer system, will be required to make appointments, data input and scanning
Working with a variety of customers/patients in person and by telephone
Dealing with customers'/patients' enquiries and issues in a professional manner
Dealing with customers/patients with particular needs
Training:Level 2 Customer Service Practitioner Apprenticeship Standard including:
Knowledge, Skills and Behaviours
End-Point Assessment
Training Outcome:
Miriam Primary Care Group continues to rapidly expand and we are looking to increase our administrative staff to cope with increasing demands and initiatives
We have an excellent track record of providing training in future employment - in the past, we have had 13 members of staff who were given permanent employment following YTS/ETS and Apprentice schemes
Employer Description:Miriam Primary Care Group consists of two practices, one in Birkenhead and one in Wallasey. Each practice is professionally run in an excellent environment where they are forward thinking and offer high quality patient care.Working Hours :Monday to Sunday, 8:00am to 8:00pm on a rota basisSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Work in both accounts and service departments
Answer telephone calls promptly
Advise the team of sites to attend by telephone and email
Liaise with customers ref booking dates/times for our staff's attendance
Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
Use Excel and Word to record jobs attended by date and engineer
Use Microsoft Outlook to email customers and engineers
Prepare invoices and estimates from job sheets completed by the engineer
Take debit/credit card payments over the telephone via a virtual terminal
Administer contract customer servicing paperwork
Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
Accept delivery, unpack, check the delivery note and put away in the related stores
Filling of invoices, job faxes/emails, remittances, purchase invoices
Attend all relevant training courses
Training:You will attend Barking & Dagenham College 1 day a week for day release.Training Outcome:Looking to grow into a full-time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.Employer Description:CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups including young students on the verge of being expelled from school and seeking an intervention with our creative approachWorking Hours :Monday to Friday
30 hours per week to be agreed - this includes day release at college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Good timekeeping,Reliable....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £34000 to £35000 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Reading
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Full Brand Training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Taking service calls from customers
Allocating service calls to field technicians
Contacting customers to take meter readings
Arranging return visits with customers
Basic call planning
Training Outcome:The successful candidate may be offered full-time employment.Employer Description:We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Excellent telephone manner,Understanding of PC hardware....Read more...
Well-developed communication skills both face to face and over the telephone
High levels of empathy and passion for delivering a high level of customer service over the telephone
Provide a business support service to a team of 52 staff working both in an office environment and remotely across the city
Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council
Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer
You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed
The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel
A positive can-do attitude to bring to the job
Training:
You will be working towards the Level 2 Housing Standard
Training will be one day a week
Training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR
Training Outcome:
Opportunity to move into a full time position upon completion of apprenticeship
Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committeesWorking Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
FINANCIAL PLANNING ASSISTANT – HOLMES CHAPEL- UP TO £28000 + EXCELLENT BENEFITSWe are working with a fantastic independent company that is a major player in the financial services industry. Established over 20 years ago, the have continued to thrive and grow year on year. Working in a small team, where the average length of service is 16 years, you will be an integral part of the company to assist in their continued success.FINANCIAL PLANNING ASSISTANT DUTIES• Assist independent financial advisers in administering financial plans and investment proposals• Maintain, setup and update internal client files and records• Process account applications, transfers, and other paperwork.• Servicing existing business i.e. Policy surrenders, fund switches, policy changes etc.• Managing administration tasks on back-office system software• Prepare paperwork for client meetings i.e. Valuations, new business applications, review documentation to clients• Liaising with product providers and third parties• Dealing with Letters of Authority• Adhering to compliance regulations and accurate recording of data• Liaising with team members to ensure client needs are met effectively and efficiently• Arranging client meetings• Emails, incoming and outgoing post and general office duties• Telephone calls with providers and communicating with clients on the telephone and via emailFINANCIAL PLANNING ASSISTANT REQUIREMENTS• Must have 2 years previous experience working as a Financial Planning Assistant• Experience using Intelligent Office is preferred• Excellent telephone and communication skills are required• Attention to detail• Ability to work independently or as a team member• Training will be providedPACKAGE AND BENEFITS• Flexible working hours Monday to Friday. 8 hours a day between 8am-6pm so you choose hours to suit!• Opportunity to work one day from home – after full training• Company pension• £25k-£28k dependent on experience• Summer and Xmas company events• BUPA cash back • 23 days holiday plus bank holidays • Christmas shutdown• Day off on your birthday• On-site parkingFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyFINANCIAL PLANNING ASSISTANT – HOLMES CHAPEL- UP TO £28000 + EXCELLENT BENEFITS....Read more...
General Office Duties
Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion
Assist colleagues by managing computerised and paper systems (filing) to ensure accurate records are kept at all times.
Assist colleagues in producing/locating documents including letters, emails, printing and copying documents.
Assist with general office duties to help with the daily running of the office
Customer Service and Expectations Management
Provide excellent customer service and manage expectations at all times
Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion.
Liaise with the clients, identify their needs and requirements (Subject to restrictions)
Liaise with the extended clients, identify their needs and requirements (Subject to restrictions)
Assist colleagues in planning inspections, meeting, budgets and reporting
Excellent communication and administration skills, required to maintain files and records
Training:
Business administrator level 3 standard apprenticeship qualification
Bi-weekly blended learning sessions
Weekly off the job training
Functional Skills in maths and English, if required
Training Outcome:
The opportunity to progress within the company with further training in procurement or Housing and Property Management
Employer Description:KT Management is a residential property management business based in the Midlands. We specialize in providing quality property management services and professional maintenance support for residential sites of all sizes – from single apartment blocks to large mixed estates. We pride ourselves on our friendly, approachable and professional service which we tailor to the specific needs of individual sites. KT Management have spent the last decade developing and expanding our knowledge and practices with the clear aim of refining our procedures and services to fulfil the exact needs of each and every customer. We truly understand that ‘one size does not fit all’ when it comes to keeping your home in tip top condition. KT Management nurtured its skills and experiences step by step, building its expertise from a sound knowledge base – something we believe is the essence of stability and long-term sustainability.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
This role includes:
Assisting with high-quality client management, ensuring that students and employers are getting the service they need
Representing First Intuition at networking events, school careers events and client engagement activities.
Telephone liaison with both potential and existing students and employers regarding commercial course bookings
Administrative duties as necessary in respect of the business development and client management activities
Working closely with customer service to ensure that client requirements are followed through to a timely conclusion
Working with the operations team on second-stage follow-ups for inbound enquires
Undertaking business development activities to assist the Business Development Manager in bringing new employers and students to First Intuition Essex centres
Working closely with the marketing team to ensure a joined-up approach to business development and marketing for the Essex centre
Key tasks;
The key tasks and responsibilities for this role are split into three main categories:
Business development:
Identifying potential new employers to discuss with the Business Development Manager
Ensuring that further sales opportunities are recognised and promoted to existing clients
Sourcing and attending relevant networking events to share information about First Intuition
Attending school careers events to promote the services First Intuition offers
Attend face-to-face meetings, virtual meetings, and make outbound telephone calls with potential new employers to understand their needs and promote relevant First Intuition services
Proactively following up on leads to ensure potential new students and employers have a high-quality service from their very first interactions with First Intuition
Working together with the wider BD and Marketing team members on ideas for the promotion and sales of our services.
Client management:
Attending face-to-face or virtual meetings and scheduled telephone calls with employers and students
Assisting clients with any queries they may have and ensuring that any bookings are promptly passed on to the customer services team for actionObtaining feedback from students and employers about the service they are receiving
Administrative activities:
Ensuring that new potential students and employers are input in our Access Planit system
Ensuring leads are recorded and shared with the appropriate team members
General Administrative tasks as appropriate
Training:Degree from Middlesex University (B2B sales professional) and accrediation with the institute of sales professionals. Bachelor’s degree (Hons) in Business to Business Sales.University training is a mixture of block study in north london (accomodation and food provided) and remote learning.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:We are an expanding team so we expect the apprentice to take on more responsibility for client management and business development overtime. We hope to grow the team so they will eventually manage their own junior staff member.Employer Description:We are an award wining independent training provider. Our values are:-
T - Teamwork and Collaboration
Collective values are important to us
E - Enthusiasm and Positivity
Team spirit is fundamental to how we work
A - Agility and Adaptability
The development of our business is built on proactive creativity and relentless pursuit of improvement
M – Motivating and Inspiring
As individuals and as a team we work hard to inspire and enable those we engage with externally and internally
F - Focus on Personal Relationships
I – Influential and Responsible Leadership
We are forward-thinking and trusted advisors to aspiring professionals and their employersWorking Hours :Working patterns and shifts to be confirmed - Monday to Friday 8.30am to 4.30pm (37.5 hours per week). 3 days in Chelmsford office, 1 day working remotely/at events. 1 day study leave.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Dealing with enquiries over the telephone and by email.
Allocating enquiries.
Providing feedback to customers.
Excellent introduction to a customer service role where skills are transferable. There will also be a career path for the successful candidate.
Training Outcome:It is anticipated that, upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available. Employer Description:Financial ServicesWorking Hours :Monday - Friday, 9am - 5pm.Skills: Communication skills,IT skills,Phone etiquette....Read more...
