We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key responsibilities for the Customer Service Coordinator:
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
Ensure all orders are managed effectively, keeping the customer informed through the process, from enquiry through to completion.
Answering customer queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing customer orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs via email or telephone.
Experience of the Customer Service Coordinator:
You will have 2 years’ experience working in a fast-paced Customer Service Coordinator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Demonstrates good understanding of order processing, documentation, transport options and overall order book management.
Experience working in a Customer Service Coordinator position that has required SAP software understanding.
Has fantastic attention to detail, can demonstrate the ability to multi-task, and can effectively respond to queries via email and telephone.
If you have the skills and experience required for the role of Customer Service Coordinator, please clink on the link below to apply directly!....Read more...
Throughout the apprenticeship, the successful candidate will get to experience different areas of the business to gain a better understanding and further develop. Order of movement as below:
Technical Department Stores Team:
Manufacturing, building, packing, testing, flashing device process
Operations Department, Collections Team:
Payment collection and telephone manner skill development
Operations Department, Service and Bookings Team:
Logistical process and customer service skill development, some early technical expertise development and continued telephone manner development
Sales Department, After Sales Team:
B2B and B2C liaison, further developing phone skills, logistical skills and beginner sales technique skills
Operations Department, Thefts and Security Team:
Monitoring and commissioning devices, further developing telephone skills, customer service and technical skills to high beginner/low intermediate level
Technical Department, Technical Team:
Troubleshooting device problems at an intermediate level, handling lower-level complaints, further developing customer service, telephone and technical skills
Training:
Business Administrator Level 3
Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor
Training Outcome:Progression to be discussed, subject to commercial requirements.Employer Description:Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers. Monitoring Thatcham Security Certified devices using the latest technology and secure cloud-based CRM systems to manage customer information and billing. Global Telemetrics Provide 24/7 365 days-a-year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.Working Hours :Monday - Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
First point of contact for the practice either face to face or on the telephone
To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies
Provide additional cover when required by the practice
Front-of-house reception duties
Data input
Call and recall of patients
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail including postal and electronic mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing prescriptions, acute, repeat, private in accordance with practice guidelines
Medical Record Administration; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Signposting patients to the appropriate service
Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning
Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items
Liaise with the Practice Manager for order or purchase requirements
Extracting notes for all surgeries whether for open surgery or appointments
Answering the telephone and conveying messages
Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
Sorting the mail
Photocopying insurance medicals and reports and maintaining record book and files thereof
Maintaining a log of telephone messages
Filing results and any other relevant documents in patients' notes and refiling notes after use
Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book
Helping with the sorting of filing in new medical records in order that they are in the form used in the surgery
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice
NHS Mail
Clearing and re-stock consulting rooms as required
Dealing with clinical waste
Clinical coding
Summarising medical reports
General administration
Assist with GDPR requests
Assist with referral process
Assist with private letters and insurance reports
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:On completion of apprenticeship, opportunity of a permanent position.Employer Description:Stroud practice caters to primary care provision needs of residents of Walsall and surrounding areas.
Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us.
We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.
We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.Working Hours :Monday to Friday shifts between 8am - 6pm (37 hours).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Our client, a reputable Midlands based full service firm, are currently recruiting for a Mandarin and Cantonese speaking Conveyancing Legal Assistant, to provide effective support to their Conveyancing Team.
Duties:
- Providing full support to the Conveyancing Solicitors to enable them to operate efficiently.
- Preparing correspondence using case management system.
- Attending to clients both on the telephone and in person.
- Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
- Preparing mail and enclosures for dispatch.
- Arranging the scanning and photocopying of paperwork.
- Carrying out other duties and responsibilities as required
Ideal candidate:
- Have excellent knowledge and experience within Residential Conveyancing
- Demonstrate initiative and be able to undertake searches, ID checks and other work on files without dictation.
- Possess high levels of speed and accuracy.
- Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
- Be highly organised, methodical and adaptable.
- Must be able to speak Mandarin and Cantonese.
In return, this firm offer interesting work in a friendly and supportive environment. Salary is negotiable and will depend on experience and qualifications. They can also offer the below benefits;
- Pension Scheme
- Health cash plan for workplace wellbeing
- Employee referral bonus
- Up to 33 days' paid leave per year
- Christmas Shutdown
For further information or to discuss the role in more detail, please contact Ellie on 0121 296 3819 or forward your most recent CV to e.sedgwick@clayton-legal.co.uk....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
A leading provider of industrial equipment is looking for an Aftersales Consultant to consult existing customers on equipment services offers.
Requirements
Sales experience, preferably in capital equipment or the manufacturing industry.
The ideal candidate will have Engineering Equipment after sales experience.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.
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Our client, a leading company in the agriculture industry, is seeking a Customer Services Administrator to join their team on the outskirts of Maidstone on a fixed term contract until the end of December 2025. As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.
The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company's reputation as a reliable and customer-centric partner.
Responsibilities
Act as the first point of contact for customers via telephone, email, and trade counter
Process orders on the internal IFS system accurately and efficiently
Manage customer queries and provide timely and effective solutions
Support sales and buying teams in their daily operations
Ensure the CRM system is updated with relevant customer information
Coordinate outside haulage booking, parcel and pallet carrier services
Handle export administration tasks as required
Manage holiday and meeting room bookings, refreshments, and sample requests
Maintain accurate stock records and assist with stock management
Proactively contact existing and potential customers to discuss product ranges and manage their needs
Requirements
Previous experience in customer service, both via telephone and face-to-face
Computer literate with the ability to learn new systems quickly
Strong attention to detail and accuracy in data entry and record-keeping
Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills
Geographical knowledge of the country and road network is beneficial
Positive attitude and the ability to take responsibility for key project deliverables
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
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Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously.
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Data entry
Use of bespoke software
Any other admin duties as requested
Training:
Level 3 Business Administration Apprenticeship Standard qualification
End-Point Assessment
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
For the right person there is the chance to secure full time employment and the opportunity to progress on to higher level qualifications.
Employer Description:Here at SunLite Group we are committed to offering cost-effective and sustainable renewable solutions for your home, business or school. With over 15 years experience in the industry, we pride ourselves on our excellent workmanship and customer service, guaranteeing a smooth interaction from the initial telephone call to the final handover of the system. Our team of professionals are dedicated to ensuring your project is completed on time, within budget, and to the highest standards.
With our own directly employed installation teams, we are on hand to install domestically around East Anglia and commercially throughout the UKWorking Hours :To be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The ideal candidate needs to be organised, enthusiastic, friendly, reliable and trustworthy with excellent communication skills and a high attention to detail. They will need to be ready to adapt to a wide range of tasks that could arise and vary from day to day.General day to day tasks include : • Provide general support to the service charge accounts manager as required. • Daily input of leaseholder standing order payments received on our specialised software • Processing purchase invoices and allocate to the correct expense code using our specialised software• Deal with utility companies to resolve any billing issues. • Manually send service charge demands and other letters as and when required. • Receive incoming telephone calls and direct calls appropriately.• To prepare and provide appropriate financial information as required.• Contractor statement reconciliations• Dealing with contractor queries• Dealing with Leaseholder accounts enquiries by e-mail and telephone • Various Ad-hoc duties as and when requiredTraining:Our training is typically one day a week. We have classroom learning and flexible LIVE online learning with our qualified tutor, based in Hertfordshire.
You will be working towards gaining the Finance Assistant Apprenticeship AAT L2 qualification.Training Outcome:After successful completion of this apprenticeship you could be considered for further study on the AAT L3 Accounts Assitant Apprenticeship, and/or career progression within the company.Employer Description:Aspire Block and Estate Management Limited are a fast growing award winning block management company based in Watford.
We provide a complete Property Management service for residential and mixed-use developments of all sizes and ages for Residential Management Companies, Right to Manage Companies, Freeholders and Property Developers throughout the Homes Counties and North London.Working Hours :9.00am – 5.30pm
Monday – FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Day to day tasks include:
Using the telephone to contact clients
Develop and support relationships with candidates
Supporting with applications to the agency
Using IT systems to register clients
Answering the telephone calls
Booking appointments
Liaising with candidates on a day-to-day basis
Administration duties
Meeting candidates and customers face to face
Training:This is a Customer Service Level 3 apprenticeship which is delivered over a 15 - month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Training will include:
NVQ Level 3 in Customer Service
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
20% off the job training
Training Outcome:Full time position after completion of the apprenticeship with a view of career progression.Employer Description:Staff Direct 4U LTD are one of the leading Recruitment Companies based in Wolverhampton. We specialise in offering jobs in the West Midlands area where were currently supplying several Blue Chip Companies, we also cater for jobs outside of these areas. We are able to offer staff to employers and vacant positions to candidates on a temporary or permanent job basis. Staff Direct 4U LTD provide flexible and cost effective recruitment solutions across all business sectors on both a temporary and permanent basis, with its commitment to customer service and quality standards, Staff Direct 4U LTD have an exceptional reputation.Working Hours :Monday - Friday: 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4205RCA Trade Counter Assistant
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Reception duties during surgeries and clinics.
Answering telephone and face to face enquiries.
Booking, cancelling and amending appointments.
Retrieving and filing medical records.
Scanning hospital letters onto the computer.
Taking requests for home visits as per Practice Protocol.
Completing administrative forms.
Inputting and retrieving information from the computer.
Issuing repeat prescriptions.
Booking ambulances.
Preparing consultation rooms for surgeries.
Testing Urine, when no Doctor or Nurse is available.
Assisting patients on the nebuliser, after receiving the necessary training.
Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.
Training:Working towards a Level 2 Customer Service Practitioner apprenticeship standard. 1-1 sessions in the workplace with an assessor.Training Outcome:A qualification in Customer Service at the end of the apprenticeship.Employer Description:We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s.
Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.Working Hours :Monday - Friday with 1 hour for lunch.
Shifts will be between the hours of 7:45am - 6:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Assist in the diagnostics and repair of hardware/software failures and user generated issues
Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
Interact with customers in our store and answer customer queries on the telephone and by digital contact
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend Company sourced training courses in association with your Apprenticeship Learning Plan
Sign and comply with the company’s dictated procedure in the reporting of illegal and legal adult digital content
Comply with our Equal Opportunities and Equitable Access policy
Comply with our dress/uniform code
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Established in 2008, Propergeeks is based entirely on the Wirral, but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store in Wallasey Village. We also offer a 'Remote Support Desk' facility which, in many cases, can resolve common software issues without the need for us to have any physical contact with customers or their devices, (internet service required).
We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skilfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.Working Hours :Monday- Friday
9am- 5pmSkills: Organisation skills,Problem solving skills,Previous IT training,Windows and Mac OS software,Incident management tools,Excellent telephone manner,Customer facing skills,Enthusiasm to learn,Time management skills....Read more...
Describe what an average day or week will be like and what tasks the apprentice could be doing
You must include at least 3 bullet points, or your advert will be rejected
Work within the Estates Department to deliver efficient clerical/customer service
Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts
To answer queries and help with requests for Estates’ services from customers both internal and external
To ensure the highest customer care levels for internal and external customers
Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate
Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment
The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement
To maintain and update electronic Estate recording and filing systems
Prioritise own workload and meet deadlines to meet the post's requirements
To provide clerical support, as required for Estates Managers throughout the department
Work in conjunction with the Estates Admin Teams to ensure adequate office cover
Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department
Training:Customer Service Practitioner Level 2. Training Outcome:Currently working towards Band 2 Estates Customer Service Assistant. Once qualified we have progression opportunities to work into higher management. DCHS also provides In house and External Training to progress within the NHS.Employer Description:Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other.
DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it.
Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.
Our mission is to improve the health and wellbeing of local people and communities through personalised, safe and effective community-based services.Working Hours :Monday to Friday 08.00 - 16.00Skills: Communication skills,IT skills,Customer care skills,Team working,Initiative,Customer Service focused,“can do” attitude,Telephone skills,Experience in Microsoft Office....Read more...
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
• To have a thorough knowledge of all practice procedures• To work in accordance with written protocols• To input and extract information from the clinical computer system• Scanning of documents• Fax and photocopy as requested
Reception
• Receiving patients' consulting with members of the practice team• Handing completed repeat prescriptions to patients and checking names and addresses.• Be able to cover all reception positions as necessary
Appointments
• Process appointment requests for today's future appointments from patients by telephone and in person• Deal with visit requests
Computer
• Registrations of new patients – computer data entry and medical records• Process patients' change of address – computer data and medical records (have knowledge of practice area• Process repeat prescription requests in accordance with practice guidelines
Telephone
• Have working knowledge of telephone/bleep system, during and after hours• Cover for telephonist when necessary
Other Tasks
• Clear rooms after surgeries• Ensure building security – have thorough knowledge of doors/windows/alarm.• Make coffee for doctors• Any other tasks allocated by managers
Confidentiality
•In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately•In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential•Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
This job description is not exhaustive and may be amended in the light of future developments.
Training:Fortnightly attendance at Riverside College, Widnes.Training Outcome:There may be development opportunities into other roles within the company, such as administrative role.Employer Description:Tower House Practice is a busy local GP Practice, which works in partnership with local and NHS service providers and groups.Working Hours :To be available to work between 8.15-6.30 Monday to Friday – maximum will be 37 hours per week.Skills: Communication skills,IT skills,Customer care skills,Non judgemental,Good written and verbal skills,Strictly confidential,Resourceful with common sense,Able to use own judgement,Strong team worker,Able to work under pressure,Smart presentation of self....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITSDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23,795 Basic SalaryPerformance Bonus after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITS....Read more...
Main Responsibilities Include:
Administration:
Maintain accurate and complete records using computer and manual systems
Keep staff attendance records up to date
Ensure staff files are complete and comply with company policies
Operate office equipment, including photocopiers and computers
Answer telephone calls, respond to enquiries, and direct them appropriately
Manage and maintain office stationery supplies
Communication:
Strong written and verbal communication skills
Marketing:
Support the team to prepare and display information leaflets and posters, send out brochures etc. as and when required
Training and Development:
Maintain and improve professional knowledge and competence
Attend mandatory training days/course, on or off site, as and when required
Ensure that new staff are entered on to training systems
Maintain an organisation training database
Training Outcome:Potential for a full-time career, if successful completed the Apprenticeship.Employer Description:We support people over the age of 18 across Essex, Southend, Thurrock, Suffolk and Surrounding areas who are either funded via social services ,through direct payments, Individual Service Fund (ISF) or independently. Everyone at Calm Futures dedicates themselves to making a real difference to the people we support, offering quality services to be proud of and providing career opportunities in the local area.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Number skills,Team working,Initiative,Patience,MS Office Skills,Friendly,Confident,Good Telephone Manner,Keep Confidentiality....Read more...
Vacancy Description:
Supporting staff with the day-to-day running of the property management department
General administrative duties such as filing, copying, data entry & handling post, along with shredding
Dealing with tenant inquiries via email and telephone
Monitoring e-mails
Answering calls
Booking in maintenance appointments
Liaising with tenants, landlords and contractors
To register applicants onto the database
To manage the data base to ensure action items are addressed
To book viewings via both telephone and email enquiries
Obtaining regular feedback from viewings
Liaising with suppliers and contractors over work at properties
Training:
Housing and Property Management Level 3
Remote delivery over Teams
Training Outcome:To be retained as a full-time employee but dependant on performance and progression in the role and on programme. Employer Description:Ready Steady MOVE are a local family-run estate and lettings agency covering Sheffield, Rotherham & Nottinghamshire. Making the process of buying, renting, selling and letting properties as easy and stress free as possible with our 5 star service. Professional Estate Agency & Letting Agency in Sheffield helping clients sell or let their homes & properties and also helping clients buy or rent homes.Working Hours :Monday to Friday (9am - 6pm)- day off during the week will be agreed. Weekend (9am - 3pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Eager to learn,Driving licence....Read more...
Reception duties during surgeries and clinics.
Answering telephone and face to face enquiries.
Booking, cancelling and amending appointments.
Retrieving and filing medical records.
Scanning hospital letters onto the computer.
Taking requests for home visits as per Practice Protocol.
Completing administrative forms.
Inputting and retrieving information from the computer.
Issuing repeat prescriptions.
Booking ambulances.
Preparing consultation rooms for surgeries.
Testing Urine, when no Doctor or Nurse is available.
Assisting patients on the nebuliser, after receiving the necessary training.
Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.
Training:1-1 sessions in the workplace with an assessor.Training Outcome:A qualification in Customer Service at the end of the apprenticeship.Employer Description:We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s.
Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.Working Hours :Monday - Friday with 1 hour for lunch.
Shifts will be between the hours of 7:45am - 6:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Be a part of 1st line support, helping clients via telephone, on a remote basis, or via email
Support and maintain telephone systems
Install, service, and support with maintenance and serving for business customer needs
Configure and install hardware as well as software
Carry out network reporting and documentation
Training:Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.
Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.
Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.
Course 1: Supporting it architecture
Course 2: Working with end-user devices
Course 3: Working with network architecture
You will work towards your Level 3 Information Communication Technician qualification.
Your training will be delivered online via a SMART classroom every 6-8 weeks. Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.Employer Description:They are very proud to offer comprehensive NHS and private dental care with over 140+ dental practices across England and Wales. They believe in providing dentists with excellent facilities in addition to highly-skilled and trained support staff to help them provide patients with the treatments that they want and need. Furthermore, they believe in providing a first class patient-journey experience and giving patients informed choices about their treatment.Working Hours :Monday- Friday
9:00am- 5:00pmSkills: IT skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Passion for IT....Read more...
You will be responsible for providing a comprehensive support to our customers over the phone and by email, ensuring attention to detail and pro-actively working with colleagues both internal and external to achieve full customer satisfaction. You will have a key role in promoting excellent customer service as well as maintaining existing business relations and developing new business opportunities.
Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times
Communicate in a professional manner with all customers by telephone, email and letter
Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved
Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints
Scanning of PODs and other paperwork within strict deadlines
Maintain up to date and accurate records of customer discussions and all correspondence
Produce information for customers utilising our computer software packages & systems
To demonstrate the facilities of the online system to all new potential customers when required
Provide training and support to customers on the online system
Ensure that all relevant standards are maintained within the department
Undertake other general administration duties
Attend weekly 1-2-1’s with Assistant Customer Service Manager to assess strengths and development areas and agree support/training required
Assist other colleagues within the wider team as and when required
Maintain a tidy and safe working environment
Ensure you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety
Training:
The training will be provided by Rochdale training and the course will be delivered on site
Training Outcome:
This position could lead to a full-time role at the end of the apprenticeship
Employer Description:A.D.D. Express Ltd are proud of our people –they’re the heart of our business and our success. We are committed to working in partnership with our customers, becoming an integral part of their operations, understanding and analysing their problems so we can provide customised, flexible and future-proof solutions to support their growth. This is an excellent opportunity to join a shareholder member of the UK’s largest pallet network, Pall-Ex. As winner of 'Regional Depot of the Year Northern & Scotland 2021', we are constantly striving to ensure we remain the best distribution partner, by ‘working together’ and ‘winning together’; we are #TeamADD.Working Hours :Monday- Friday 9am-5pm with 30 minutes unpaid lunch as well as two 15 minutes break paidSkills: Communication skills,Good Telephone Manner....Read more...
Leicestershire County Council Children's services are seeking to recruit a Social Work Assistant to join their team. The role is hybrid working with a mixture of home working, visits in the community with service users and office based work. As such, there is a requirement for the successful candidate to be a car driver as you will still be providing face-to-face support to families across the city where applicable. This is a full time position with an initial contract of 3 months with a view to this being extended on a rolling basis and offering a pay rate of £18.54 per hour.
The position is within the first Response Team where you will screen safeguarding concerns, assess risk and share information when people report abuse or neglect. You will be vital to the effectiveness of screening, handling telephone calls and emails in relation to Children’s Social Care as well as urgent referrals to the police.
Duties of the role:
Directing families to self-help resources such as websites, helplines, etc. and promoting their use as a first port of call.
Follow scripts and guidance to ensure families are given appropriate and accurate advice. Be able to identify where the needs are greater than can be met by advice only and escalate appropriately to a Social Worker/Team Manager.
Providing information about other services which may be available for self-referral / open access
Providing telephone support and guidance, for example on basic behaviour strategies
Provide support and advice to professionals to understand thresholds for services and when to make an appropriate referral. Provide support and advice on referral pathways for different services
The ideal candidate will have:
Experience of working with young people and their families
Full UK driving license
Enhanced DBS check
Be able to work upon own initiative and within a team
The benefits of working with Eilidh at Service Care Solutions:
You will receive a dedicated and personal consultant with a vast knowledge of social work
We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
We provide frequent updates of new opportunities via text and email
We have an expert payroll service which is processed twice a week
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period. If you are interested in this exciting opportunity, please apply now. Don't miss your chance to become a Social Work Assistant at Leicestershire County Council! To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or eilidh.nicol@servicecare.org.uk.....Read more...
An exciting opportunity has arisen for a Service Administrator ideally with experience in cars/motor trade industry to join a well-established new and use car dealership. This is a full-time role offering excellent benefits and a basic salary of £20,000 and £30,000.
As a Service Administrator, you will be responsible for managing outbound service calls and maintaining accurate records in the internal database.
What we are looking for:
* Previously worked as a Service Administrator, Service Receptionist, Service Advisor or in a similar role.
* Experience in telephone-based customer service.
* Ideally have experience in cars/motor trade industry.
* Skilled in IT and customer management systems.
* Excellent communication and organisational skills.
Shift:
* Monday - Friday: 8:30 - 5:30pm
Whats on offer:
* Competitive salary
* Bonus scheme
Apply now for this exceptional Service Administrator opportunity to contribute to a leading automotive group and further your career!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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