Our client, a reputable Midlands based full service firm, are currently recruiting for a Legal Assistant, to provide effective support to their Conveyancing Team.
Duties:
- Providing full support to the Conveyancing Solicitors to enable them to operate efficiently.
- Preparing correspondence using case management system.
- Attending to clients both on the telephone and in person.
- Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.
- Preparing mail and enclosures for dispatch.
- Arranging the scanning and photocopying of paperwork.
- Carrying out other duties and responsibilities as required
Ideal candidate:
- Have excellent knowledge and experience within Residential Conveyancing
- Demonstrate initiative and be able to undertake searches, ID checks and other work on files without dictation.
- Possess high levels of speed and accuracy.
- Have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
- Be highly organised, methodical and adaptable.
In return, this firm offer interesting work in a friendly and supportive environment. Salary is negotiable and will depend on experience and qualifications. They can also offer the below benefits;
- Pension Scheme
- Health cash plan for workplace wellbeing
- Employee referral bonus
- Up to 33 days' paid leave per year
- Christmas Shutdown
For further information or to discuss the role in more detail, please contact Ellie on 0121 296 3819 or forward your most recent CV to e.sedgwick@clayton-legal.co.uk....Read more...
Telephone Triage & Assessment
Conduct telephone assessments of individuals who are experiencing mental health difficulties, identifying the severity of the issues, and making recommendations for appropriate interventions.
Gather relevant clinical information to support the triage process and ensure the right care pathway is identified.
Use clinical judgement to assess risk, including but not limited to self-harm, suicidality, and violence to self or others.
Crisis Management
Provide crisis intervention and support to individuals who are in immediate mental health distress, offering reassurance, guidance, and appropriate next steps.
De-escalate urgent mental health situations via telephone to prevent escalation and promote safety.
Referral & Signposting
Identify the most suitable service or intervention required (e.g., emergency services, local community teams, crisis teams, or mental health services).
Make timely and appropriate referrals to other healthcare professionals, services, or agencies as necessary, ensuring continuity of care.
Risk Management
Assess and manage clinical risk, ensuring that any concerns around safety or safeguarding are escalated in accordance with local policies and procedures.
Document all risk assessments and actions taken clearly and accurately, adhering to organisational guidelines and professional standards.
Clinical Documentation
Maintain accurate and up-to-date records of all telephone assessments, interventions, and referrals, ensuring compliance with confidentiality and data protection regulations (e.g., GDPR).
Collaboration
Work closely with multidisciplinary teams (e.g., psychiatrists, psychologists, social workers, community mental health nurses) to ensure that patients are directed to the appropriate services.
Provide a clear handover of care for patients requiring further face-to-face assessment or treatment.
Clinical Supervision and Development
Participate in regular clinical supervision to ensure that best practice is followed and to support ongoing professional development.
Engage in continuous professional development activities and training to maintain and enhance clinical knowledge and skills.
Essential Qualifications & Experience
Registered Mental Health Nurse (RMN), Occupational Therapist (OT), Social Worker, or other relevant mental health qualification.
Experience in mental health settings, including crisis intervention, telephone triage, or direct clinical practice.
Understanding of mental health legislation (e.g., the Mental Health Act, safeguarding procedures).
Knowledge and experience of risk assessment and management in a mental health context.
Clear communication skills and the ability to provide effective telephone-based support in a calm and empathetic manner.
Desirable Skills
Experience in telephone triage or telephone-based mental health assessments.
Experience working in a crisis or urgent care environment.
Knowledge of local mental health services and how to navigate the healthcare system for referrals and signposting.
Personal Attributes
Empathetic, compassionate, and non-judgemental approach to supporting individuals in crisis.
Ability to remain calm under pressure and manage complex, high-stress situations effectively.
Strong problem-solving skills and the ability to think critically and quickly.
Excellent teamwork skills with the ability to collaborate effectively with other healthcare professionals.
Organised and efficient, with the ability to manage a varied and potentially high volume of cases.
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Communicating with clients via the telephone and emails
Answering the telephone, taking messages, and transferring calls to the correct departments
Communicating with customers regarding aged debt via email and telephone
Processing supplier invoices
Contacting clients for monthly and annual purchase orders
General admin tasks
Creating customer budgets
Training:
As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Apprenticeship Standard
The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support
Training Outcome:
Progression to senior administrator, opportunity to take on projects and responsibility for work packages/portfolio management
Employer Description:Riviera Networks have been providing turnkey IT and Telecoms solutions to the Real Estate industry for over 20 years. Focusing on this market sector has given us a unique understanding of the challenges faced by the front-line management teams, both commercial and technical. The RICS best practice guide to demonstrate “ best value for money “ for the Service Charge spend is a core driver in the managed property procurement process. To this end we have developed a comprehensive suite of services and products uniquely tailored to the needs of Landlords areas and common parts, delivering maximum functionality for the budget available.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Microsoft 365 Package,Written communication skills,Strong numeracy skills,Team orientated,Detail Orientated,Punctual,Well spoken....Read more...
Processing payroll for clients
Liaising with clients on the telephone
Sending & receiving emails
Use of Microsoft Office to include: Excel and Word
Will be trained how to use bespoke company software (Sage 50 Payroll)
Data entry / working with accuracy
Applicants should have excellent IT skills and be keen to learn.
Probationary period applies / full training will be given.
Driving licence preferred but not essential.Training:The successful applicant will work towards the Accounts/Finance level 2 Apprenticeship Standard.
Will be required to attend day release at Access Training on Team Valley, Gateshead.Training Outcome:Ongoing training and support will be provided and potential progression to the accountancy level 3 apprenticeship.Employer Description:Debére are an accountancy firm with a difference. They have a dedicated team of twenty two who have both small independent and top 7 accountancy practice experience. Offering an all rounded personal service to all clients who range from sole trader/partnerships to large multi-million turnover owner-managed businesses. They pride themselves on being able to offer a value-added service at an affordable price. They also work alongside other local professionals to ensure they have access to expert knowledge such as corporate finance, VAT, legal services, employment solutions, financial services, etc.Working Hours :37.5 hours per week Mon-Thurs 8:30am-5pm.
Friday 8:30am-4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative,Confident telephone manner....Read more...
My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team. As a New Claims Handler, youll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firms growth. This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- Accurately inputting and updating client details on the case management system
- Gathering information for new claims and enquiries, proactively liaising with clients and third parties
- Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
- Ensuring client contact calls meet quality standards and all essential details are obtained
- Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
- Communicating professionally with witnesses, referrers, and medical agencies
- Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support
Key Challenges
- Handling a high volume of claims in a fast-paced environment while maintaining service quality
- Meeting service level and quality standards for internal and external clients
- Prioritizing tasks based on urgency and complexity
- Navigating the case management system with initial supervision and training
Requirements
- GCSE Maths and English at Grade C or above (or equivalent)
- Excellent customer service skills, with a professional telephone manner
- Basic knowledge of MS Office (Word, Excel, Outlook)
- Strong organizational skills and keen attention to detail
- Team-oriented with the ability to maintain strong relationships with colleagues and clients
This role offers full training and opportunities for career progression within a top 200 law firm. The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing. You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.
If youre passionate about customer service and want to make an impact in a well-respected law firm, wed love to hear from you. Apply now and take the first step in building a rewarding career in law.
If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further.....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Office admin support
Carrying out document checks on reception
Processing timesheets
Chasing outstanding payroll documents
Scanning and photocopying
Data inputting
Collating and recording data
Producing and chasing invoices
Training:
Business Admin Level 3
Functional Skills in English and Maths if required, sessions will be delivered online in 1 hr weekly sessions
End Point Assessment
Training Outcome:
Full-time position within the company
Employer Description:At FT Recruitment, we match the best individuals to the best recruitment roles - simple. We are recruitment experts and as such, we understand the dynamics of the industry allowing us to provide an ethical, professional and efficient recruitment service for both candidates and clients.Working Hours :Monday to Friday, between 8am till 5pm. (Exact shifts TBC)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Confident Telephone Manner,Self-Motivated....Read more...
Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions.
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone.
Build and present written quotes to customers which you have engaged with
Achieve the KPI’s and sales targets which are set out by management
Organise and manage workload
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales
Taking part in meeting sessions for the benefit of yourself and the sales team
Training:
No weekly release day into college
One monthly workshop in college
Assessor will visit the workplace every 4-6 weeks
All assignments will be set via Aptem (our CRM system)
Training Outcome:
Potential full time, permenent position in the company upon successful completion of the apprenticeship
Employer Description:At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly.
We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Personality,Good telephone manner....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
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Maintain up to date information on manual and computerised files, lists and records.
Produce e-mails, letters, and reports in line with corporate standards for Council colleagues, external professionals, and internal / external customers.
Organise own workload daily and work unsupervised and/or as part of a team.
Run reports from systems, analyse and correct errors as appropriate.
Investigate and respond effectively to queries received by telephone and email, from internal and external customers. Maintaining a high standard of Customer Service always.
Provide a high standard of customer service to colleagues and customers in person and over the telephone.
Undertake administrative duties across the three service areas.
Effective account management for Lifestyles Administration to support the Leisure Service and effective account management of the Accounts Payable system.
Receive training to be able to undertake additional duties as required, commensurate with the level of the job.
Training:Successful completion of this apprenticeship gives you:
An accredited Business Administration Level 3 qualification
Workplace Learning
Provided with a face to face 1:1 Tutor
Delivery - virtual interactive workshops
Functional Skills in maths and English, if required.
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the team or across the council.
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role).Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Office admin support
Carrying out document checks on reception
Processing timesheets
Chasing outstanding payroll documents
Scanning and photocopying
Data inputting
Collating and recording data
Producing and chasing invoices
Training:
Business Admin Level 3
Functional Skills in English and maths if required, sessions will be delivered online in 1 hr weekly sessions
End Point Assessment
Training Outcome:
Full-time position within the company
Employer Description:Our Mission
Welcome to JAM Staffing Solutions LTD, the specialist recruiter for all your Warehouse, Logistics, Transport. Manufacturing and Engineering temporary labour requirements.
JAM Staffing Solutions was founded to provide a best-in-class service to its customers both end-user and the candidate alike, working to change the perception of the temporary recruitment world in a positive way.
The founding directors of the business carry with them a combined industry experience more than 50 years, working for national blue chip recruitment businesses and therefore understand both the client and candidate journey thus ensuring the right fit first time for all parties.Working Hours :Monday to Friday, between 8am till 5pm. (Exact shifts TBC)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Confident Telephone Manner,Self-Motivated....Read more...
Predominantly respond to telephone and online requests.
Booking, cancelling and amending appointments.
Signposting patients to the most appropriate help available
Receiving, recording and passing on accurate messages for fellow colleagues
Performing reception duties
Booking appointments
Dealing with patients both face-to-face and on the telephone
Record accurate and sensitive information
Accurate processing of repeat prescription procedure
Training:Level 3 Apprenticeship in Business Administration consisting of:
Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Wolseley Medical Centre is a long established training and teaching practice situated in the centre of the city of Hull. We are a cohesive and supportive group of people, who enjoy working together. We are proud of the service we collectively deliver to our patient population.Working Hours :Monday to Friday, 9am to 4:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities
Working with dogs in the daycare
Greeting dogs and their owners
Taking care, feeding and monitoring the dogs
Ensuring a safe environment
Answering telephone calls
Dealing with customer enquiries
Responding to emails, enquiries, and adding to social media
General office maintenance duties
Being involved in a workplace project
Attending college lectures and workshops
Completing to a high standard assignments and coursework
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.Training Outcome:Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.Employer Description:We are a daycare designed for dogs to come and play while owners are away. We are set in a wonderful location right in the heart of New Hall Valley. Our daycare services are tailor made for each and every one of the paws that patter through our doors. We have daycare, grooming room, retail and the new bark Bistro on site.Working Hours :Type: Permanent.
Hours: 37.5 Shifts: Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Self-Motivated,Methodical,Good level of English,Good telephone manner,Excellent time management,Desire to learn new skills....Read more...
You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance
Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times
You will be given full training right from the beginning and supported throughout your journey with us
If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!
Duties would include:
Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new/existing clients over the telephone, by email and by post
Updating the database and maintaining records
Running through new quotations
Chasing of all new business cases every week
Pursuing all current business inquiries on a weekly basis
Maintaining filing systems
Dealing with daily post
Renewing insurance policies
Admin related work
Making/receiving numerous telephone calls
Processing/attending to diaries
Problem solving and critical thinking
Training:At least 20% of your working hours will be spent training or studying.2 hours once a month you will have 'face-to-face' with your skills-coachTraining Outcome:There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.Employer Description:LAST IN THE ALPHABET. FIRST IN SERVICE! An innovative insurance broker, specialising in all types of insurance. With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business. You may not immediately realise it but insuring those who drive for a living is often a difficult task. While you may be able to purchase basic motor insurance online, working with an independent agent like XYZ insurance is the best option if you need more specialised solutions. Here at XYZ Insurance we realise that speed and service are of the essence, as if your wheels aren’t turning… you’re not earning! XYZ Insurance has the knowledge and expertise to make sure you are covered in the event of any type of accident or incident. We are always here for you; whether you want to purchase a policy today or you are just asking questions, our team will make sure you get the service you need. XYZ Insurance may be last alphabetically, but we are first in customer service and satisfaction.Working Hours :Hours are 35 per week,
9:00am to 5:00pm Monday to Friday
(No weekends)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
Taking telephone calls
Creating Excel spreadsheets
Booking orders
Typing up quotations
Liaising with customers via email
Social Media monitoring
Logistical organisation
Product knowledge
Filing
Ordering materials
Data Input
Training Outcome:
Full Time Employment in a Diverse Group (LGW Group)
Employer Description:Wright Minimix provides deliveries of ready mix concrete backed up by great customer service representation and organisation behind the scenes.Working Hours :Monday - Friday, 08:30 - 17:00. 30 mins unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Time keeping,Enthusiastic,Driven,Good sense of humour....Read more...
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Filing post in medical records
Scan/photocopy documents as requested
Processing Online consultation requests (AMGP)
Monitoring and processing the practice email
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process patient requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Training:
Level 2 Customer Service Practitioner Apprenticeship standard
Training Outcome:
The candidate has the potential to continue building skills and continue to business administration qualification that would open doors to becoming experienced administrators withing the org including secretarial positions.
The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager.
Employer Description:Pemberton Surgery is a busy general practice with a patient population of 10,100 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 1 salaried GP, 2 ANPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.Working Hours :Monday to Friday
7.5 hours per day/ 37.5 hours per week – to work between the hours of 8am and 6.30 pm.
Half an hour paid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Effective time management....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23795.00 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23795.00 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £23795.00 plus performance bonus....Read more...
Associate Clinical Nurse Specialist Brand new Opportunity for a clinical Nurse to join a hospice Team in Kent! Are you passionate about making a difference in the lives of those with life-limiting illnesses? Do you want to be part of a committed and supportive multi-disciplinary team that delivers empowering and compassionate care? If so, this position is for you!Your New Role! We are seeking dedicated Clinical Nurse Specialists (CNS) and Clinical Paramedic Specialists (CPS) to join our Hospice Outreach Service. As part of our model of care, ensuring we have the right people providing the right care in the right place at the right time, you will be a vital member of our multi-disciplinary team working in the community.Benefits of Joining Our Service:
Competitive salary upto £37,000 (Non negotiable for higher)
‘Outstanding’ CQC rating
Subsidized Café and access to beautiful gardens and a Labyrinth
Free parking and refreshments
Participation in the Workforce Consultative Group
Opportunities to help out at various Hospice events and join workforce celebration events
Enhanced Maternity/Adoption pay
Generous pension scheme or ability to transfer your NHS pension
Holiday trading – buy and sell additional holiday
Cycle to work scheme
Enhancements for bank holidays, unsocial hours, and shift lead duties
36 days of paid holiday (pro rata for part-time staff)
Annual Cost of Living increase
Long service awards, including additional leave entitlement
What You’ll Do:
Serve as the first point of contact for all new community referrals and telephone calls, providing expert palliative advice and support.
Offer compassionate care to patients in their homes, including care and nursing homes, through telephone support, clinic visits, and home-based assessments.
Focus on individualized care, improving quality of life, and achieving patient-centered goals for individuals with long-term conditions such as heart failure, respiratory disease, frailty, neurological conditions, and cancer.
Why This Role is Perfect for You?
You’re a motivated clinician with experience in community or in-patient palliative care, or related fields such as Paramedic, General Medicine, Neurology, Emergency Medicine, Frailty, Respiratory Care, Cardiology, or Oncology.
You thrive as an independent practitioner but also value being part of a responsive and resilient team.
You possess advanced communication skills and excel in both oral and written presentations.
Ready to Make a Difference?If you’re ready to advance your career while providing compassionate care in a supportive and dynamic environment, apply now to join our outstanding Hospice Outreach Service!If you are interested in this role or would like further information please contact Scott Marsh - Scott.marsh@servicecare.org.uk or 01772 208963 ....Read more...
Assiocate Clinical Nurse Specialist Brand new Oppotunity for a clinical Nurse to join a hospice Team in Kent! Are you passionate about making a difference in the lives of those with life-limiting illnesses? Do you want to be part of a committed and supportive multi-disciplinary team that delivers empowering and compassionate care? If so, this position is for you!Your New Role! We are seeking dedicated Clinical Nurse Specialists (CNS) and Clinical Paramedic Specialists (CPS) to join our Hospice Outreach Service. As part of our model of care, ensuring we have the right people providing the right care in the right place at the right time, you will be a vital member of our multi-disciplinary team working in the community.Benefits of Joining Our Service:
Competitive salary upto £37,000 (Non negotiable for higher)
‘Outstanding’ CQC rating
Subsidized Café and access to beautiful gardens and a Labyrinth
Free parking and refreshments
Participation in the Workforce Consultative Group
Opportunities to help out at various Hospice events and join workforce celebration events
Enhanced Maternity/Adoption pay
Generous pension scheme or ability to transfer your NHS pension
Holiday trading – buy and sell additional holiday
Cycle to work scheme
Enhancements for bank holidays, unsocial hours, and shift lead duties
36 days of paid holiday (pro rata for part-time staff)
Annual Cost of Living increase
Long service awards, including additional leave entitlement
What You’ll Do:
Serve as the first point of contact for all new community referrals and telephone calls, providing expert palliative advice and support.
Offer compassionate care to patients in their homes, including care and nursing homes, through telephone support, clinic visits, and home-based assessments.
Focus on individualized care, improving quality of life, and achieving patient-centered goals for individuals with long-term conditions such as heart failure, respiratory disease, frailty, neurological conditions, and cancer.
Why This Role is Perfect for You?
You’re a motivated clinician with experience in community or in-patient palliative care, or related fields such as Paramedic, General Medicine, Neurology, Emergency Medicine, Frailty, Respiratory Care, Cardiology, or Oncology.
You thrive as an independent practitioner but also value being part of a responsive and resilient team.
You possess advanced communication skills and excel in both oral and written presentations.
Ready to Make a Difference?If you’re ready to advance your career while providing compassionate care in a supportive and dynamic environment, apply now to join our outstanding Hospice Outreach Service!If you are interested in this role or would like further information please contact Scott Marsh - Scott.marsh@servicecare.org.uk or 01772 208963 ....Read more...
Liaise with service users, families, care staff, and other professionals to ensure an efficient service provision
Ensure all staff and clients files are compliant and up to date
First point of telephone call
Ordering stationeries and taking office stock and spreadsheet
Update care planner system
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
May lead to permanent position once the apprenticeship has successfully been completed with the opportunity to progress
Employer Description:Based in Thurrock Essex, Ronti Care Solutions provides essential home support services to Adults who need support to manage their day to day, from young adults to older people. Our honest, reliable, and friendly team always strive to provide the highest quality service to all. We understand that all our clients’ needs are unique, and we tailor our services to fulfil each and every requirement. When you choose us, we will pull out all the stops to support you.Working Hours :Monday - Friday, 10.00am - 3.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Initiative,Non judgemental,Patience,Wanting to learn more,Adaptable,Reliable....Read more...
Working within the IT Department as a Customer Service Apprentice.
Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
Use of IT Systems
Administration Duties
Updating /data entry
Involvement with projects to ensure they run smoothly
Ensuring effective support provided to IT Team and ensuring that quality standards are met and maintained within the business
Respond to service satisfaction surveys to identify any improvements required for department
Training:
Customer Service Practitioner L2
Functional Skills Maths & English Level 2
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:Can progress within business to Team Leader L3Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday-Friday 8.00am-5.00pm
1 Hour Lunch
Will be required to work 1 in every 4 saturdays (8.30am-12.30pm)
Max 40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts TBC - Full-time to include weekend workingSkills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
Arranging valuations and preparing valuation packs for the valuer for rental markets
Preparing marketing materials for properties and taking ownership for window display boards
Supporting the team with administration tasks
Training:
Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place both in the workplace and on a day release basis
Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.Training Outcome:
Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion
Employer Description:Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.Working Hours :Monday- Friday
9.00am- 5.00pmSkills: Communication skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.
You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.
This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets
Training:Business Administrator Level 3.Training Outcome:We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.Employer Description:Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team.
Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses.
With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise.
Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working,Willingness to learn,Interest in IT industries,Excellent customer service,Written communication skills,Good level of accuracy,Ability to use initiative,Manage own workload,Can do attitude,Technical skills,Time management skills....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed. Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
AV VC Desktop Support Engineer – My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP. NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA AV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE....Read more...
