You’ll play a hands-on role in maintaining up-to-date records, reconciling accounts and providing clear, proactive support to employees. Working closely with the Payroll Manager and People & Culture Team, you’ll ensure a seamless, compliant, and people-focused payroll experience.
Duties include:
Process monthly payrolls in accordance with internal policies and UK statutory requirements
Maintain and update payroll records (e.g. new starters, leavers, pay changes, and benefit adjustments)
Ensure payroll compliance with HMRC, pension schemes, and relevant employment legislation
Prepare and submit all required payroll tax filings and statutory reports
Reconcile payroll accounts, investigate variances, and resolve discrepancies
Respond to employee queries on pay, deductions, pensions, and tax with professionalism and care
Produce monthly and ad hoc payroll reports for internal stakeholders and auditors
Stay current with changes in payroll laws, best practices, and reporting requirements
Support process improvements and system enhancements to drive payroll efficiency
Training:The Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work-based projects designed by the provider to meet employer needs.
The knowledge units outlined below are delivered via the CIPP online learning platform:
National Insurance
PAYE
Statutory Sick Pay (SSP)
Statutory Parental Leave
Statutory Deductions
You will complete a knowledge check at the end of each unit, which will test your skills. The projects issued by the provider are as follows:
Business and Customer Awareness
Payroll (Core)
Payroll (Pensions for payroll)
Payroll (Technical)
Regulation and Compliance
Systems and Processes
The last three months of the qualification will entail completing the following as part of the EndPoint Assessment:
Multiple-Choice
Role Simulation
Professional Discussion
Training Outcome:Opportunity for a full-time position within the team upon completion of the apprenticeship programme.Employer Description:At MAB we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
ESG Responsibilities
Our ‘DNA’ Values are at the heart of everything we do. They underpin our culture and influence the decisions we make and the actions we take every day. By living and breathing our ‘DNA’, we meet our financial and regulatory responsibilities, as well as our commitment to our Environmental, Social and Governance (ESG) strategy. In line with this you commit to:
• Be Awesome: take pride in who you are and feel safe to show it, encouraging others to do the same.
• Break the Mould: think differently and shake things up, looking for opportunities to change and improve things for the benefit of our people and the communities around us, our business and our planet.
• Share the Love: look out for your colleagues and unite as a team.
• See Things Through: do what you say you will, checking in along the way, to make sure you’re on the right track. You will ensure that your team knows and understands the regulations and ESG priorities that are relevant to them, so there is a clear expectation of what’s required of them in their role.
• Use Your Voice: talk openly and listen, so we’re all in the know.
• Deliver Wow: you know who your customer is and make sure you achieve the right outcomes for them – using your expertise to achieve brilliance, often going the extra mile to do so. You set high standards for the quality of your own work and have conversations with your teammates and colleagues to ensure that the same high standards are met, always acting with integrity, due skill, care and diligence.
Across our business, regardless of whether you deal with customers directly or indirectly, we all play a part in the customer journey, and as such you have a duty of care to fully understand and embrace our commitments to Consumer Duty.Working Hours :Monday to Friday, 9am to 5pm. 3 days a week in the office, 2 days working from home (including your online delivery day for the apprenticeship training).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Non judgemental,Highly trustworthy....Read more...
Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland’ process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies ‘Core Values’ are always worked to and in mind.
Principal duties & responsibilities• To coordinate all activities between agents/customers and I Holland Ltd.• To fully understand customer requests and requirements, both on Tooling and PharmaCare range.• To provide timely and accurate quotations and supporting information and correspondence to customers.• To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete.• To enter quotes and orders accurately into the computer system.• To facilitate all customer samples/drawings.• To administer and archive all relevant information according to procedure.• To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.• To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.• To assist with cover for reception when required.• To support colleagues by sharing workload when appropriate or requested to do so.• To adhere to all policies and procedures, particularly the ‘Contract Review’.• To work within all Health and Safety, environmental and other company regulations.• To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload. Supervision will be given as required. Key Performance Indicators:• High responsiveness to customer requests. Quotations and sales orders are entered in a timely manner with no mistakes. Sense over ownership of the process.• Communications with customers are proactive, professional, and always conducted in a positive way.• Customer files, customer cards and market instructions are complete and maintained.• Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies.• Attendance to training sessions to be able to apply up-to-date knowledge of products.• Accuracy of information provided (reduce customer complaints, scrap and rework due to administration).• Neatness/organisation of the work areas.• Quality of communication - written and verbal is clear and concise. Computer literacy.• Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Employee discount• Free flu jabs• Free parking• On-site parking• Referral programme• Store discount• Work from home
Schedule:• Flexitime• Monday to Friday• 3 days in the office & 2 Days WFH (once fully trained)
Experience:• Administrative: 2 years (required)• CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
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