The IT & Digital department is responsible for the force’s adoption and use of information and digital technology.
The department consists of three core functions as follows:
Architecture Management (responsible for identifying and selecting the right technologies for the force)
Delivery Management (responsible for delivering and implementing the right technologies for the force)
Service Management (responsible for managing and maintaining all live, operational technology for the force)
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
Responsible for investigating and resolving incidents/problems remotely and on site, fulfilling requests by working with the customer, other technical experts and third parties. Take ownership of issues, including documentation and progress updates are made
Installs and configures basic hardware system components and devices (including end-user computers, and mobile devices, whether physical or virtual) as required
Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible
Monitor the progress of Incidents and Requests that have been escalated to the external supplier and where necessary chase or escalate ensuring the customer is kept up to date with any progress. Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations. Ensure that they have the necessary support from our technical teams, tools and access requirements for to be able to support their products and services
Work alongside the IT Specialist engineer to complete new office installations, office moves, new technical installations site surveys. This may include moving existing IT assets around the or the installation of new technology to the customer requirements and to ensure health and safety, site, IT security and quality standards are met
Promote the proper use of Asset and stock management as a whole
Monitoring Health and Safety issues and raise issues where appropriate
Promote the forces diversity agenda and be its champion within the team
Champion good ideas to management through Continuous Service Improvement
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Potential for progression onto a degree programme or permanent position.Employer Description:West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.Working Hours :Monday - Friday shifts to be confirmedSkills: Communication skills,Customer care skills,Attention to detail,Problem solving skills,IT skills,Initiative,Team working,Analytical skills....Read more...
Work alongside Fire Fighting Equipment Service Team (FFE) & Life Saving Appliances (LSA) Technicians
Complete annual Servicing and Maintenance of Life Jackets / Life Rafts / Immersion Suits / Rescue Boats / Davit Systems / Fire Fighting Equipment / Fire Suppression systems in accordance with manufacturers manual when necessary to support the team
Attending Vessels to complete servicing onboard or onsite at branches throughout the UK
Comply, understand and maintain H&S standards in conjunction with ISO 45001
Complete administrative duties and documentation in line with company ISO 9001 standards
Work as part of team to deliver exceptional customer service and safety standards
Deliver and install serviced equipment back to the customer as requested
Support the team in deliveries through driving company vehicles in compliance with company policy where necessary.
Applying good housekeeping within the workplace as directed
Accurate and timely completion of client related documentation
Completion of vehicle log and updates when required.
Monitoring and ordering stock for service tasks so replenishment is timely and available.
Ensure practicing safe working practices in the workplace.
Ensure use of appropriate PPE
Ensure any incident of risk or near miss is reviewed and investigated and reported to the appropriate person.
Maintaining your PDR portfolio for review with Line Manager
Any other reasonable requests from management
Training:Level 2 Engineering Operative apprenticeship standard (Maintenance or Technical Support pathway):
Level 2 Diploma in Engineering Operations (Skills)
Level 2 Diploma or Certificate in Engineering Operations (Knowledge)
Knowledge, Skills & Behaviours
End-Point Assessment
Training Outcome:
After completion of your apprenticeship you will potentially have the opportunity to progress into a full time position within the business
Employer Description:At Star International, we specialise in delivering safe, reliable, and cost effective safety solutions to the marine and offshore sectors.
Alongside an extensive range of marine and offshore products, we deliver on-site inspection and servicing packages designed to support the changing needs of shipping schedules, including fire safety, marine evacuation systems and refrigeration.
Star has grown exponentially since we began in 2005, establishing a global presence. This ambition, plus more than 100 years of combined marine experience, allows us to offer bespoke solutions that combine innovation and expertise.Working Hours :Monday to Friday 8.00am - 4:30pm, potential for overtime hours.Skills: Attention to detail,Organisation skills,Team working,Initiative,Physical fitness,Valid Passport,Full Clean UK driving licence....Read more...
Key Responsibilities:
Manage office documentation and ensure records are up-to-date.
Perform accurate and efficient data entry.
Attend to customer calls and provide timely assistance.
Process customer orders and manage related documentation.
Handle customer feedback and ensure satisfaction.
Assist the project manager and sales team with administrative tasks.
Support the buying process by liaising with suppliers.
Process weekly wage payments to employees.
Required Skills:
Proficiency in Microsoft Office, especially Excel, is a must.
Excellent organisational and multitasking skills.
Strong communication skills, both written and verbal.
The ability to work independently and as part of a team.
Attention to detail and accuracy in data handling.
Previous experience in an office environment is a plus but not mandatory.
Training:The successful apprentice will be allocated to an assessor who will visit them within the workplace, once every 6–8 weeks.
In addition, the apprentice will attend an online lesson once a month.Training Outcome:There will be a potential position on completion of the apprenticeship for the successful candidate.Employer Description:ACCESSAFE UK LTD are leading suppliers of machine guarding solutions, including automated warehouse guarding, mesh desks, anti-collapse systems, and security cages. From perimeter guards to machine safety, from robotic cells to rack protection, cobots, palletisers, and every moving part in your facility (human or automated), ACCESSAFE UK LTD provides comprehensive solutions to ensure a secure workplace.
Accessafe is dedicated to bringing Roman order to UK Market. Based in the Midlands, we have a large warehouse with extensive stock, in-house design capabilities, and all stock items are available for next day delivery or customer collection.Working Hours :Monday – Thursday 9am – 5pm.
Friday 9am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative....Read more...
An exciting opportunity has arisen within our Packaging site in Newcastle, and we are currently seeking a highly motivated and ambitious individual who would enjoy working in a sales and customer environment, as a Customer Service Apprentice.
During this 17-month Apprenticeship programme, in addition to the academic learning, you will gain hands on experience in many areas including:
Processing order requests, building and maintaining strong relationships with customers
Handling and resolving customer queries and complaints and maintaining document records
You will also receive the support of course tutors, workplace coaches and mentors to help you along the way and enable you to develop your skills and potential
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
Online classrooms
1-1 coaching, workshops
Training Outcome:
Individual can progress in the business and through Apprenticeship levels
Employer Description:DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.
Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response.
Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary role for a period of 8 weeks initially with a view of being extended, working full time, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Duties:
Sales Analysis:
To investigate historic sales results and forecasts within the Brother ERP systems, providing analysis in Excel to Labelling
Management including:
Mass deal coordination and monitoring price support
Pan European customer sales analysis
Product development sales analysis
Production and stock analysis
Price monitoring and preparing price structures
Key Performance Indicator reporting:
Establish KPI reports for Local offices and Labelling Management to monitor and drive relevant behaviour in key strategic areas
Budgeting:
To support the budget process through Quarterly supplies forecast support, preparing and updating Target sheets, uploading data to SAP and performing data validation checks and investigation
Promotion Analysis:
Prepare and update monthly sales reporting in Excel and price support administration
Supplies Sales Analysis:
To monitor Brother and 3rd party supplies sales and print volume trends through market data and App logs providing analysis to Labelling Management
Office Admin:
Assisting with meeting organisation, maintaining internal price sheets and general department admin support
As well as:
Collecting and analysing relevant market data to inform the organization’s marketing strategy
Market data includes customer, company, competitor, industry and stakeholder analyses
Analyzing and synthesising information to understand issues, identify options, and support sound decision making
Understanding and applying organisational sales process effectively
Using data and information to set price
Training:Why choose our Data Analyst including Power BI apprenticeship?
QA's Data Analyst including Power BI Level 4 apprenticeship develops the skills needed to collect, organise and study data to provide valuable business insight.
The principles of data analytics are being applied across just about every industry. Using past-event data, analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing. At QA we have deep-rooted expertise in Data, Analytics and AI. Our solutions transform the way that individuals use data and enable organisations to make more data-driven business decisions.
QA's Data Analyst including Power BI Level 4 apprenticeship programme enables your organisation to:
Build the skills and capabilities you need throughout your organisation to analyse, interrogate and present technical data, providing informed and valuable business insights to a range of stakeholders
Upskill or reskill your existing workforce with data skills and create analysts for the modern day workplace
Recruit and harness a new talent pathway: QA can help you cost-effectively recruit diverse, ambitious talent into your business and help you build a pipeline of data literacy talents
Delivered by industry experts with real-world experience, the programme’s content has been designed around real-life skills and includes the additional Analyst Data with Microsoft Power BI module. The technical content aligns to and is relevant to employers and the market
Upon successful completion, learners will be awarded the Data Analyst including Power BI Level 4 apprenticeship
Tools and technologies learned: Learners will learn to use R programming language, Python, Microsoft SQL Azure and Excel.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Employer Description:Brother International Europe (BIE) is the European hosting company for Brother in Europe, based in Manchester, UK and part of the global Brother Group. Since the 1950s Brother has built a strong presence in Europe. BIE has sales offices or representatives in 23 European countries, a central sewing machine HQ for Europe based in Germany, and production facilities in the UK and Slovakia, with a workforce of over 1,300 people.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Presentation skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience,Have the ability to:,Manipulate large data sets,Create visualisations,Excel skills / experience....Read more...
An exciting new job opportunity has just become available for a Technical Field Sales Engineer – Sensors, which can be based UK wide.
This role will cover UK and Ireland for Sensor products for a well-established company, who are based in Wokingham, Berkshire. You will be responsible for identifying new customers and growing the existing customer base within the territory to increase product sales in line with budgeted sales targets, as well as building and maintaining long-term relationships with both new and existing customers.
Responsibilities for the Technical Field Sales Engineer - Sensors - UK wide
Produce and implement a profitable Sales Strategy for growth across the UK and Ireland.
Prepare and present proposals, including technical specifications, pricing, and delivery schedules to win business and build customer satisfaction.
Build and develop strong customer relationships by understanding needs and requirements.
Educate clients and colleagues about the products, best use, practice and application.
Provide ongoing support, address any issues or concerns proactively.
Skills & Experience for the Technical Field Sales Engineer - Sensors - UK wide
Experience selling Sensor products, components and modules
Electronics Industry experience either with Distribution or Original Equipment Manufacturers (OEM’s)
APPLY NOW! For the Technical Field Sales Engineer - Sensors - UK Wide, by sending a cover letter and CV to TDrew@redlinegroup.Com or call 01582 878848 or 07961 158762.....Read more...
Answering the Phone and Redirecting Calls: Manage incoming calls, provide assistance, and direct calls to the appropriate team members.
Booking Sales Jobs: Schedule and coordinate sales jobs for the sales team, ensuring efficient use of resources.
Customer Liaison: Communicate with customers regarding job updates, answer inquiries, and provide exceptional service to enhance customer satisfaction.
General Office Duties: Perform various administrative tasks, including filing, data entry, and maintaining organised records.
Job Pricing Training: Once confident, you will receive training on how to price jobs accurately to support the sales team.
Training:
The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification
Online apprenticeship training supported by our skilled tutors
Training Outcome:Potential full time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday (Hours to be confirmed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Client Operations Manager East Midlands Railway
£35,000 Per annum
Are you an experienced Operations Manager with excellent Communications skills?
We are looking for an organized person who is Client & Customer focused.
We are looking for a Client Operations Manager to play a vital part in all client communications by identifying, establishing and maintaining positive business relationships, whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations.
Key Responsibilities:
- Produce operational reviews to allow the analysis of trends and to introduce best practice across the contract
- Ensure specified response times are met, in accordance with contractual and local agreements
- Establish and maintain strong internal and external stakeholder partnership
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
- Monitor contract performance and implement measures to improve areas of poor performance
- Carry out regular continuous improvement audits of all operational procedures
- Manage and continuously improve the SLA performance of the service provided by APCOA
- Assist and support the client in the examination of pertinent information to determine the accuracy of customer/client complaints
- Establish and maintain Planned Preventative Maintenance (PPM) schedules to ensure all car park equipment is fully maintained and operational
What we are looking :
- Minimum 2 years management experience
- Strong commercial acumen
- Experience of monitoring SLAs
- Excellent interpersonal skills with the ability to build and maintain positive working relationships
- Previous experience communicating professionally with external stakeholders
This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients success.
Why join us:
- A dynamic and collaborative working environment
- Opportunities for professional development
- 25 Days Annual Leave per annum
- Company Pension Scheme
This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. Youll work in a collaborative environment where innovation is encouraged, and client success is paramount.
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
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The Company:?
This is a great opportunity to join a recognised company who are market leaders within Excavation Support and Temporary Works and as part of their continued expansion are looking for a Central Hire Desk Controller.?
All Design and Manufacture for the provision of modular and bespoke excavation support systems are done in-house.?
Well regarded for their personal and high level of customer service.??
Professional and forward thinking company that invests in their employees’ personal development – great place to develop a career.?
Central Hire Desk Controller:
As a Central Hire Desk Controller you will deal with all enquiries for national key accounts.
You’ll calculate and supply quotes and work with local depots to plan transport (deliveries & collections).
A key role of the Central Hire Desk Controller is to deal with the damages, calculating costs and liaising with customers regarding payment.
Proactively work jointly with all departments and colleagues across the range of functions ensuring the high level of customer service.
You’ll provide guidance to customers on equipment and resolve issues.
As the Central Hire Desk Controller you’ll build customer relationships to retain business.
On occasion you will visit customers with an account manager to help develop and grow business.
As the Central Hire Desk Controller you’ll be based in the Staffordshire Depot.
Benefits of the Central Hire Desk Controller
£26k-£33k Basic Salary?
Bonus
Company Car+ Fuel OR Car Allowance??
Pension??
Life Assurance
22 days + Bank Holidays (increases with service)?
Discretionary Company Performance Bonus
?
The Ideal Person for the Central Hire Desk Controller
Will have experience in a Hire Desk role who is looking to join a growing team.
You’ll have knowledge of Plant Hire equipment and the sales process e.g On-Hires/Off-Hires.
Will be confident visiting customers when needed.
Must be IT literate and organised, whilst ensuring all paperwork is coordinated.
The successful candidate will be able to build and develop relationships with customers.
Must have a full driving licence
?
If you think the role of Central Hire Desk Controller is for you, apply now!?
?
Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no. 0208 397 4114?
Candidates must be eligible to work and live in the UK.?
?
About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Support with the setting up of lessons and support the technician and technical trainer and/or lecturer
Assist experienced technicians in maintaining workshop equipment and tools.
Adhere to strict safety protocols and wear appropriate personal protective equipment (PPE)
Collaborate with engineers, technicians, and other team members.
Perform routine maintenance tasks on machinery and equipment.
Support the setting up of laboratories and workshop space
Work independently on set tasks to support the running of the workshop and practical spaces
Support the technician with risk assessments and maintaining high health and safety expectations
Participate in training sessions to develop skills in equipment operation and maintenance procedures
Work with the technician to support with cleaning, repairing, and restocking returned equipment
Training:Day release, 1 day per week, at the Advanced Technology Centre, Olive Grove, Sheffield College. Training Outcome:Potential full time employment subject to satisfactory completion of the apprneticeship and role availability. Employer Description:Our Advanced Technology Centre is The Sheffield College’s home of engineering, motor vehicle, gas fitting and plumbing, just a five minute walk down the road from our City Campus.Working Hours :Monday to Friday start and finish to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Parts Controller / Parts Consultant vacancy:
- Salary: Up to £33,000 per annum
- Monday - Friday only
- Permanent vacancy
I have a fantastic opportunity for an experienced Parts Advisor to join an expanding team at a Bodyshop in the Sunbury on Thames area.
Skills and experience required as a Parts Controller / Parts Consultant:
- Works together with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customers expectations are exceeded
- Can demonstrate experience in a parts department, Dealership or Bodyshop backgrounds considered.
- A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible
- Knowledge of Advance is desirable
Parts Controller / Parts Consultant roles and responsibilities:
- Supplying workshop technicians with parts
- Ordering, booking out parts, invoicing, and taking payment
- Checking in parts deliveries
- Assisting with parts stock check
If you want to hear more about the Parts Controller / Parts Consultant role, please send us your CV by clicking apply now or by contacting Piam on 01202552915 / piam@holtautomotive.co.uk to discuss further.
Parts Controller / Parts Consultant £33,000 Sunbury on Thames Bodyshop
Parts Advisor / Parts Consultant / Bodyshop Parts Coordinator....Read more...
Field Service Engineer – Battery Chargers
Location: South East England, Greater London covering surrounding counties on a field basis. United Kingdom
In this Field Service Engineer - Battery Chargers job, you will play a pivotal role in troubleshooting, providing field service, offering technical support, and conducting maintenance and repair tasks. This position entails regular interaction with customers to identify and address issues related to battery chargers, UPS systems, and system services. Additionally, the Field Service Engineer will deliver remote support and guidance to customers, ensuring optimal performance of our products.
Responsibilities of this Field Service Engineer - Battery Chargers job based in South East England :
Installation and maintenance of electrical systems and equipment.
Troubleshooting and repairing electrical issues.
Providing customer support for technical inquiries.
Implementing preventive maintenance schedules.
Documenting service activities and generating reports
Qualifications required for this this Field Service Engineer - Battery Chargers job based in South East England
Experience working in a Field Service role providing field service, offering technical support, and conducting maintenance and repair tasks.
Knowledge of battery chargers, UPS systems, and system services would be ideal.
Proficient in troubleshooting and providing technical support.
- 18th Edition training and CSCS card is essential
To apply for this Field Service Engineer - Battery Chargers job field based in South East England please send your CV to NDrain@redlinegroup.Com or call 01582878828/07487756328 to speak with Nick....Read more...
About The Company
Our client an established industrial manufacturing business are currently looking to recruit an experienced Production Planning Manager with at least 5 years’ experience in a similar role within fast-paced, process-based manufacturing.
As Production Planning Manager, you will provide robust production and material planning to ensure delivery of the master production schedule. The successful candidate will be responsible for managing all aspects of production planning/scheduling activity to the highest safety, operational, quality and inventory management standards, you will work with all functions to implement and facilitate improvements to optimise the planning/scheduling efficiency, maximising productivity and customer satisfaction and ensuring exceptionally high OTIF performance.
Planning Manager – Requirements
Previous experience as a Production Planning Manager, with at least 5 years’ experience in production planning.
Previous experience within fast-paced industrial manufacturing environments
At least 3 years working experience of SAP Products and Excel
Ability to communicate at all levels of the organisation, with strong analytical and problem-solving skills
Have a strong understanding of Demand vs Capacity processes and constraints
Planning Manager - Responsibilities
Act as a key member of the Manufacturing Management Team, actively contributing to the overall strategy for the supply chain and operation of the business
Provide robust production & material planning to ensure delivery of the master production schedule
Responsible for forecasting, in addition to ensuring the plans compliment the Sales & Operation processes
Provide an integrative approach in managing the total flow of all materials through the operational channels from suppliers to the customer
Ensure the customer is kept supplied and finished goods are supplied “On Time In Full”
Develop and support smart systems of work through automation, procedures & processes to ensure continual improvement in inventory control and stock levels
Act as a key member of the manufacturing management team and contribute to the overall strategy for the supply chain and operation of the business.
Work closely with the purchasing team to ensure material availability and stock levels balance and match production the plan.
Create and actively progress and manage production plans.
Automate current process flow from customer order to Finished Goods.
Support the Implementation of planning tool software
Act as a key stakeholder in SAP implementation.
Work with manufacturing to provide the most efficient and robust production plans.
Work closely with Operations, Sales and Technical functions.
Facilitate effective communication, liaising with the SLT and across the business to achieve company objectives
Ensure that Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO 9001, 14001 & 45001 and all matters relating to this are dealt with using the resources within the company.
....Read more...
Parking Patrol Officer – Network Rail Services – Birmingham - 4 on 4 off Shifts - 42 Hours Per Week - £12 Per Hour Do you have a valid Driving licence?Are you customer focused?Do you work well in a team?Does this sound like you?If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Liverpool Lime Street. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.4 on 4 off shift pattern with working Hours including days, nights and weekends.What you will do:
You will conduct security patrols in line with client instructionsYou will provide a high standard of customer service for all car park usersYou will undertake foot patrols of the car parkYou will monitor, deter and report criminal doings
You will maintain company standards of cleanliness, including removal of graffitiYou will build and maintain good working relationships with our client and customersWhat you will bring:
You will have good problem solving skillsYou will be friendly and able to work in a team
You will have excellent customer service skillsYou will have good communication skillsThis role requires a valid UK Driving LicenseIf this sounds like you, then APPLY NOW and come and join our Friendly team!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Parking Patrol Officer – Network Rail Services – Liverpool Lime Street Car Park - Flexible Hours - £12 Per Hour Do you have a valid SIA licence?Are you customer focused?Do you work well in a team?Does this sound like you?If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Liverpool Lime Street. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.Flexible working Hours including days, nights, weekends, and Bank Holidays.What you will do:
You will conduct security patrols in line with client instructionsYou will provide a high standard of customer service for all car park usersYou will undertake foot patrols of the car parkYou will monitor, deter and report criminal doings
You will maintain company standards of cleanliness, including removal of graffitiYou will build and maintain good working relationships with our client and customersWhat you will bring:
You will have good problem solving skillsYou will be friendly and able to work in a team
You will have excellent customer service skillsYou will have good communication skillsThis role requires a valid SIA LicenseIf this sounds like you, then APPLY NOW and come and join our Friendly team!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Management of all french social channels including scheduling, monitoring and engaging
Working on french campaigns including email and social media.
Ensuring that the french content is collated and accurate
Ensuring communications are accurate, consistent and delivered on time with french customers
Staying ahead of industry and social trends
Improving the overall customer experience
Providing support to employees
Manage the company’s social pages
Learn how to understand Google Analytics
Monitor the effectiveness of our Google campaigns
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Grip Active Sports has been based in London since 2016. We specialise in clothing and accessories for Football, Rugby, Cycling and GAA. We offer free customisation for all individuals and businesses with their chosen logos, colours and designs. Special discounts are offered on bulk orders for shops, stores, educational hubs, sports clubs, corporations and other businesses.
Grip Active is an emerging brand, and our merchandise is very popular on the online market and sports stores all across the UK and Europe. We are proud of our exceptional quality and our competitive prices create great value for our customers. Coming with fresh and creative ideas; we provide a next level to sports as our products are approved by professional athletes and coaching staff.
Our mission is to support everyone to use their favourite sports products with inspiration and winning spirit.Working Hours :10:00 to 18:00, Monday to Friday with 1 hour for lunch.Skills: Communication skills,Team working,Initiative,Understanding of SEO/PPC,Understanding of Social Media,Ability to prioritise tasks,Computer literate,Good customer service skills,Enthusiasm,Willingness to be trained,Well presented,Polite,Friendly,Well spoken,Hard working....Read more...
An Apprentice Software Engineer at CACI works in a supportive, flexible working environment where you will grow your technical knowledge and apply this on live customer projects. You will learn from some of the UK’s leading Software Developers, who will provide full support & exposure to the full software lifecycle. You will have the opportunity to join one of our small, fast-paced, agile delivery teams; using agile methodology and DevOps techniques to build backend systems, data processing pipelines, and progressive web apps for customers in the UK Government and Defence sector. This will include:
Working as part of a multi-skilled team to deliver solutions
Involvement in the design and development of applications and services across the stack, along with the cloud infrastructure they run on
Taking on real business challenges in software engineering and receive training and support throughout
Learning and working with some of the most advanced technologies, enabling you to develop a broad range of competencies including teamwork, communication and leadership skills
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:This opportunity offers you the chance to progress into a Senior Software Engineering role following the successful completion of the Apprenticeship Scheme.Employer Description:We are the Information Intelligence Group (IIG) of CACI UK, a specialist software consultancy providing new bespoke solutions to solve our customers complex operational problems. Founded in 2006, IIG is an agile, exciting, growing and progressive business unit within CACI UK with over 450 intelligent, professional and engaging staff. We have developed strong working relationships with prestigious clients who include the MOD, Met Office, UK Hydrographic Office, Forestry Commission and Central Government Our company mission statement is to delight our customers and employees by delivering technology solutions that keep the UK safe, secure and sustainably moving forward.
Our work and culture is founded on innovation, continually seeking fresh answers to the challenging questions brought forward by our customers. We are highly trusted by the public sector and have a reputation for excellence that is built on collaboration and passion for our work.
We offer a supportive, flexible working environment where you will grow your technical knowledge and apply this on live customer projects. You will learn from some of the UK’s leading Software Developers, who will provide full support & exposure to the full software lifecycle. You will have the opportunity to join one of our small, fast-paced, agile delivery teams; using agile methodology and DevOps techniques to build backend systems, data processing pipelines, and progressive web apps for customers in the UK Government and Defence sector.
At the heart of this is our staff; people who believe in collaboration and have a passion and pride in what they achieve. As a part of this you will have the opportunity to flexibly work in a modern, vibrant office and expand your knowledge and skills into exiting new areas.Working Hours :Monday to Friday. Core hours are between 10:00 - 15:00 with some flexibility dependent upon project requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Flexibility....Read more...
An Apprentice Software Engineer at CACI works in a supportive, flexible working environment where you will grow your technical knowledge and apply this on live customer projects. You will learn from some of the UK’s leading Software Developers, who will provide full support & exposure to the full software lifecycle. You will have the opportunity to join one of our small, fast-paced, agile delivery teams; using agile methodology and DevOps techniques to build backend systems, data processing pipelines, and progressive web apps for customers in the UK Government and Defence sector. This will include:
Working as part of a multi-skilled team to deliver solutions
Involvement in the design and development of applications and services across the stack, along with the cloud infrastructure they run on
Taking on real business challenges in software engineering and receive training and support throughout
Learning and working with some of the most advanced technologies, enabling you to develop a broad range of competencies including teamwork, communication and leadership skills
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
This opportunity offers you the chance to progress into a Senior Software Engineering role following the successful completion of the Apprenticeship Scheme.
Employer Description:We are the Information Intelligence Group (IIG) of CACI UK, a specialist software consultancy providing new bespoke solutions to solve our customers complex operational problems. Founded in 2006, IIG is an agile, exciting, growing and progressive business unit within CACI UK with over 450 intelligent, professional and engaging staff. We have developed strong working relationships with prestigious clients who include the MOD, Met Office, UK Hydrographic Office, Forestry Commission and Central Government Our company mission statement is to delight our customers and employees by delivering technology solutions that keep the UK safe, secure and sustainably moving forward.
Our work and culture is founded on innovation, continually seeking fresh answers to the challenging questions brought forward by our customers. We are highly trusted by the public sector and have a reputation for excellence that is built on collaboration and passion for our work.
We offer a supportive, flexible working environment where you will grow your technical knowledge and apply this on live customer projects. You will learn from some of the UK’s leading Software Developers, who will provide full support & exposure to the full software lifecycle. You will have the opportunity to join one of our small, fast-paced, agile delivery teams; using agile methodology and DevOps techniques to build backend systems, data processing pipelines, and progressive web apps for customers in the UK Government and Defence sector.
At the heart of this is our staff; people who believe in collaboration and have a passion and pride in what they achieve. As a part of this you will have the opportunity to flexibly work in a modern, vibrant office and expand your knowledge and skills into exiting new areas.Working Hours :Monday to Friday. Core hours are between 10:00 and 15:00, with some flexibility dependent upon project requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Flexibility....Read more...
We are currently recruiting for a Customer Liaison Officer for our client in Crewkerne.
The Customer Liaison Officer will play a pivotal role in ensuring a seamless and efficient interaction between our esteemed customers and our internal teams. This role will also provide a high level of administration support to the Operations Team
This role encompasses the following responsibilities:
- Your responsibilities will encompass both purchase and sales order management, logistics coordination, processing information through our ERP systems, and providing timely and accurate communication to all stakeholders involved.
- Receive and review both purchase orders and sales orders from customers.
- Enter and process order information accurately into our ERP systems.
- Maintain accurate and up-to-date purchase, sales and tracking records within the ERP system
- Ensure timely and accurate acknowledgment of received orders.
- Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
- Work with engineering, production and dispatch teams to ensure delivery deadlines are met
- Monitor shipment status and provide timely updates to customers.
- Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
- Collaborate with internal teams to address customer queries and concerns promptly.
- Provide regular updates to customers regarding the status of their orders and deliveries.
- Proactively identify and resolve issues related to orders, shipments, and customer requests.
- Escalate complex issues to the appropriate teams and follow up to ensure resolution.
- Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
- Generate reports as needed for management and other stakeholders.
You will have a flexible and adaptable approach to your workload. You will be curious and open minded and keen to seek out evolving and innovative ways to add value. You will be able to work effectively and inclusively with a range of people. You will be resourceful and determined to deliver the best results for the business. You will be driven to ensure that tasks are completed thoroughly and within deadlines. You will be eager to learn new skills and seek development opportunities in the course of your employment.
Key CompetenciesProven experience in customer service or a similar role, preferably in a manufacturing environment.
Familiarity with ERP systems and order processing workflows.
Strong understanding of logistics coordination and supply chain management.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Detail-oriented with a focus on accuracy and precision.
Proficient in using Microsoft office packages.
Benefits
Competitive Salary
26 days holiday plus bank holidays, increasing to 29 days with long service
Discretionary Bonus once a year
Salary Sacrifice Pension
4 x Salary Death in Service payment
Access to Westfield Healthcare scheme, including:
- Corporate Healthcare Plan
- Employee Assistance program
- Wellbeing App
- Discount scheme
Cycle to Work Scheme
EV Salary Sacrifice Scheme
Eligible for enrolment in Employee Share Scheme after 12 months service.
If you are looking for your next role and have the required skills and experience then please apply or call Ian at Holt Engineering on 07734406996....Read more...
FPSG have several exciting permanent opportunities for Unix/Solaris/AIX Engineers to become part of a highly regarded Security Cleared 24/7 Support Service team at our Client’s site in Central Scotland. This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working, amongst other things, with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible. We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you’re your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience. Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs. These positions will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation. Applications are open to those who already, or have previously held SC or DV Cleared status, as well as those who must be able to meet the criteria to enter into the SC and/or DV Clearance process for the first time. What does the role involve?
Being / becoming SC Cleared or DV Cleared. (Typically, a British Citizen, resident in the UK for the past 5 years)Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours. Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.Providing remediation for security vulnerabilities highlighted by the compliance Team, you will also be supporting in DR tests across multiple virtual platforms.
You will organise your day to perform scheduled planned change work outside of core business hours & be involved with the setup, configuration, and support of both Linux & Windows serversThere’s always opportunity to demonstrate your innovative side by sharing your ideas and contributing to the development of new & improved products.There are a plethora of technologies you will love to get involved with, so learning new skills and ways to work with new technology & skilled colleagues is a constant opportunity in the role. Essential Job Functions: • Providing technical support in infrastructure services, responding to issues and assisting in tasks.• Contributing to the implementation of infrastructure projects and assignments.• Monitoring & troubleshooting infrastructure systems, ensuring reliability and performance.• Working with the Team to enhance infrastructure effectiveness & address technical challenges.• Supporting the development of infrastructure documentation, including incident logs and configuration records.• Applying sound technical knowledge to address infrastructure-related challenges.• Following established best practices & standards in infrastructure service delivery.• Utilising technical skills to address infrastructure issues & incidents.
Basic levels of Qualifications:
• Current SC or DV Clearance or commitment to be put through the process to obtain (i.e. Eligible UK on-site, right to work status, with last 5 years in the UK as a minimum)• Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience (Any higher levels of education in a relevant area are useful but not essential)• Demonstrate relevant work experience in industry, with time spent performing in a similar role• Proven experience in Infrastructure Technology analysis• Proficiencies in Data analysis and Technical knowledge• A continuous learner that stays abreast with industry knowledge & technology
Next Steps:
If this sounds appealing for your next career step, please send your CV over immediately to arrange for a call with FPSG to discuss your skills, experience & circumstances. We regret to advise that there are no Visa sponsorship opportunities with this role, and remote working is not possible due to the on-site need within the 24/7 obligations. Rewards packages are excellent, and the shift allowance & other earning potential all contributes towards a fantastic opportunity to work with a top, top employer in a welcoming & challenging environment.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Work with individuals and small groups both inside and outside the classroom, which involves both delivering subject interventions for 1:1 or small groups and supporting the delivery of lessons across subject departments as required
Plan with and support classroom teachers to motivate and progress students’ learning by developing and promoting appropriate strategies and resources to support them in reaching their targets
Encourage students to be positive, confident and independent learners through differentiation and support provided
Be the key worker for specific students as required, to give guidance and support so that they make appropriate progress
Carry out other duties relating to the core purpose of this job specification as required
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Yes opportunities available dependant on funding, further studies and qualifications as well as on the job training. Employer Description:Secondary School – Teaching ages 11-18Working Hours :Term Time only.
Number of Hours: 27 hours per week .
Lunch break length: 20 minutes unpaid lunch break .
Start Time: 09:00.
Finish Time: 15:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Good written/verbal skills....Read more...
Under the guidance of our experienced teachers, the successful candidate will be involved in working with individual children or small groups of children to support education and personal and social development of our pupils. The successful candidate will also establish positive relationships with staff, pupils, parents and carers to support the learning opportunities of our children.
Duties may include:
Implementing learning activities - working with individual or small groups of pupils.
Assisting the development of skills that support pupils' learning.Producing and setting up learning resources.
Assist in pupil supervision and work as a play partner with children.
Monitoring and recording of pupil progress and developmental needs.
Reporting pupil progress to the teacher.
Work within the schools’ policies and procedures including safeguarding.
Working to the apprenticeship framework and completing work in a timely manner.
Undertaking any of the duties normally associated with a Teaching Assistant to support with your training and development, including supervision duty during breaks and lunchtimes.
Training Outcome:Possible progression and future recruitment.Employer Description:Education - GatesheadWorking Hours :Monday to Thursday 8:15am - 4:15pm Friday 8:15am - 3:45pm
Term Time OnlySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Systems Administrator/3rd Line IT Support Candidate required for a leading firm in Reading, up to £45k office based
This is a fantastic opportunity for an IT Engineer who wants to elevate his career further.
The Support Analyst provides technical support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have experience with executives and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions as well be able to implement improvements.
Responsibilities
• Ensures that all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
• Must be proficient with Azure
• Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.
• Maintains expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions.
• Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
• Dealing with IOS & Android Workspace ONE MDM queries.
• Prioritize and escalate problems as required to the appropriate IT teams.
• Collaborate with other IT teams as needed to determine and resolve issues.
• Actively monitor work queues for timely completion of customer requests.
• Pre-meeting conference room setup and support of audio / visual equipment as needed.
• Participation in projects related to maintenance of European data centre in London.
• Providing training, troubleshooting and assistance with new joiner user setups
Apply today to be considered....Read more...
Skills an apprentice will learn (during on job and off-site training programme)
Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively
Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively
Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively
Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems
Technical Engineering insight and practical knowledge of the Speciality Gas Industry Sector and equipment used herein supplied and manufactured by Spectron GCS (UK) Limited
Training:
Level 4 Sales Executive apprenticeship, including group and one-to-one sessions with a dedicated apprenticeship tutor
Coventry-based
Functional skills in maths and English (if required)
Training Outcome:Spectron Gas is part of Messer Gases Group of Companies and as such has around 11,500 employees around the world with operations globally so there are a number of progression avenues available, it also runs the MEC academy for younger employees to meet and go on training around the world for their personal development.
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).Employer Description:Spectron is a global player in the manufacture and supply of gas handling equipment into many differing industrial markets, it is part of Messer Gases the largest privately owned Gas supplier in the worldWorking Hours :Monday - Friday, hours to be confirmed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
