Customer Service Manager

Customer Service Manager Location: Bournemouth Salary: £50,000 per annum DOE Hours: Monday – Friday FREE onsite parking   Our client is seeking a standout Customer Service Manager – someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.   Duties: - Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service - Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency - Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience - Identify and adopt new technologies or digital tools that can streamline service operations and improve response times - Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions - Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development - Prepare and deliver regular reports aligned with organizational goals and performance expectations - Continuously assess order processing functions—such as tracking, fulfilment, and customer follow-up—to identify inefficiencies and areas for improvement - Develop and implement best practices for internal communication to improve team collaboration and service consistency - Set clear performance benchmarks and lead the team in achieving service quality and productivity targets - Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction - Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level   Skills: - Previous experience as a Customer Service Manager (minimum 5 years) - Excellent knowledge in ERP systems - Strong communication and leadership skills - Dealing with International customer service is desired but not essential   To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to shannon@holtrecruitmentgroup.com